• Sample Business Plans

Facility Management Business Plan

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High demand, low startup costs, and a recurring revenue model make facility management a rewarding business to undertake.

Anyone can start a new business, but you need a detailed business plan when it comes to raising funding, applying for loans, and scaling it like a pro!

Facility management encompasses a wide market and tapping into a specialized field can help you secure your financial goals quickly and easily.

Starting a business in facility management can get tricky if not properly planned or executed. A comprehensive business plan will offer a path forward and help you secure the funding.

Need help writing a business plan for your facility management business? You’re at the right place. Our facility management business plan template will help you get started.

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How To Write A Facility Management Business Plan?

Writing a facility management business plan is a crucial step toward the success of your business. Here are the key steps to consider when writing a business plan:

1. Executive Summary

An executive summary is the first section planned to offer an overview of the entire business plan. However, it is written after the entire business plan is ready and summarizes each section of your plan.

Here are a few key components to include in your executive summary:

Introduce your Business:

Start your executive summary by briefly introducing your business to your readers.

Market Opportunity:

Products and services:.

Highlight the facility management services you offer your clients. The USPs and differentiators you offer are always a plus.

Marketing & Sales Strategies:

Financial highlights:, call to action:.

Ensure your executive summary is clear, concise, easy to understand, and jargon-free.

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2. Business Overview

The business overview section of your business plan offers detailed information about your company. The details you add will depend on how important they are to your business. Yet, business name, location, business history, and future goals are some of the foundational elements you must consider adding to this section:

Business Description:

Describe your business in this section by providing all the basic information:

Describe what kind of facility management company you run and the name of it. You may specialize in one of the following facility management:

  • Commercial property management
  • Residential property management
  • Healthcare facility management
  • Educational facility management
  • Sports venue facility management
  • Describe the legal structure of your facility management company, whether it is a sole proprietorship, LLC, partnership, or others.
  • Explain where your business is located and why you selected the place.

Mission Statement:

Business history:.

If you’re an established facility management service provider, briefly describe your business history, like—when it was founded, how it evolved over time, etc.

Future Goals

This section should provide a thorough understanding of your business, its history, and its future plans. Keep this section engaging, precise, and to the point.

3. Market Analysis

The market analysis section of your business plan should offer a thorough understanding of the industry with the target market, competitors, and growth opportunities. You should include the following components in this section.

Target market:

Start this section by describing your target market. Define your ideal customer and explain what types of services they prefer. Creating a buyer persona will help you easily define your target market to your readers.

Market size and growth potential:

Competitive analysis:, market trends:.

Analyze emerging trends in the industry, such as technology disruptions, changes in customer behavior or preferences, etc. Explain how your business will cope with all the trends.

Regulatory Environment:

Here are a few tips for writing the market analysis section of your facility management business plan:

  • Conduct market research, industry reports, and surveys to gather data.
  • Provide specific and detailed information whenever possible.
  • Illustrate your points with charts and graphs.
  • Write your business plan keeping your target audience in mind.

4. Products And Services

The product and services section should describe the specific services and products that will be offered to customers. To write this section should include the following:

Maintenance services:

Outline the facility maintenance services your business will offer. This would include maintenance services such as,

  • HVAC system
  • Plumbing repairs
  • Electrical system
  • General repairs
  • Routine maintenance tasks

Cleaning and janitorial services

:Outline the cleaning services you offer to maintain cleanliness in clients’ facilities. Mention specialized cleaning services like carpet cleaning, window cleaning, etc.

Security services

Quality measures.

:This section should explain how you maintain quality standards and consistently provide the highest quality service.

Additional Services

In short, this section of your facility management plan must be informative, precise, and client-focused. By providing a clear and compelling description of your offerings, you can help potential investors and readers understand the value of your business.

5. Sales And Marketing Strategies

Writing the sales and marketing strategies section means a list of strategies you will use to attract and retain your clients. Here are some key elements to include in your sales & marketing plan:

Unique Selling Proposition (USP):

Define your business’s USPs depending on the market you serve, the equipment you use, and the unique services you provide. Identifying USPs will help you plan your marketing strategies.

Pricing Strategy:

Marketing strategies:, sales strategies:, customer retention:.

Overall, this section of your facility management business plan should focus on customer acquisition and retention.

Have a specific, realistic, and data-driven approach while planning sales and marketing strategies for your facility management business, and be prepared to adapt or make strategic changes in your strategies based on feedback and results.

6. Operations Plan

The operations plan section of your business plan should outline the processes and procedures involved in your business operations, such as staffing requirements and operational processes. Here are a few components to add to your operations plan:

Staffing & Training:

Operational process:, equipment & machinery:.

Include the list of equipment and machinery required for facility management, such as cleaning and maintenance equipment, protective gear, mechanical equipment, fire safety tools, etc.

Adding these components to your operations plan will help you lay out your business operations, which will eventually help you manage your business effectively.

7. Management Team

The management team section provides an overview of your facility management business’s management team. This section should provide a detailed description of each manager’s experience and qualifications, as well as their responsibilities and roles.


Key managers:.

Introduce your management and key members of your team, and explain their roles and responsibilities.

Organizational structure:

Compensation plan:, advisors/consultants:.

Mentioning advisors or consultants in your business plans adds credibility to your business idea.

This section should describe the key personnel for your facility management services, highlighting how you have the perfect team to succeed.

8. Financial Plan

Your financial plan section should provide a summary of your business’s financial projections for the first few years. Here are some key elements to include in your financial plan:

Profit & loss statement:

Cash flow statement:, balance sheet:, break-even point:.

Determine and mention your business’s break-even point—the point at which your business costs and revenue will be equal.

Financing Needs:

Be realistic with your financial projections, and make sure you offer relevant information and evidence to support your estimates.

9. Appendix

The appendix section of your plan should include any additional information supporting your business plan’s main content, such as market research, legal documentation, financial statements, and other relevant information.

  • Add a table of contents for the appendix section to help readers easily find specific information or sections.
  • In addition to your financial statements, provide additional financial documents like tax returns, a list of assets within the business, credit history, and more. These statements must be the latest and offer financial projections for at least the first three or five years of business operations.
  • Provide data derived from market research, including stats about the facility management industry, user demographics, and industry trends.
  • Include any legal documents such as permits, licenses, and contracts.
  • Include any additional documentation related to your business plan, such as product brochures, marketing materials, operational procedures, etc.

Use clear headings and labels for each section of the appendix so that readers can easily find the necessary information.

Remember, the appendix section of your facility management business plan should only include relevant and important information supporting your plan’s main content.

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This sample facility management business plan will provide an idea for writing a successful facility management plan, including all the essential components of your business.

After this, if you still need clarification about writing an investment-ready business plan to impress your audience, download our facility management business plan pdf .

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Frequently asked questions, why do you need a facility management business plan.

A business plan is an essential tool for anyone looking to start or run a successful facility management business. It helps to get clarity in your business, secures funding, and identifies potential challenges while starting and growing your business.

Overall, a well-written plan can help you make informed decisions, which can contribute to the long-term success of your facility management company.

Where to find business plan writers for your facility management business?

There are many business plan writers available, but no one knows your business and ideas better than you, so we recommend you write your facility management business plan and outline your vision as you have in your mind.

What is the easiest way to write your facility management business plan?

A lot of research is necessary for writing a business plan, but you can write your plan most efficiently with the help of any facility management business plan example and edit it as per your need. You can also quickly finish your plan in just a few hours or less with the help of our business plan software .

How detailed should the financial projections be in my facility management business plan?

The level of detail of the financial projections of your facility management business may vary considering various business aspects like direct and indirect competition, pricing, and operational efficiency. However, your financial projections must be comprehensive enough to demonstrate a comprehensive view of your financial performance.

Generally, the statements included in a business plan offer financial projections for at least the first three or five years of business operations.

What key components should a facility management business plan include?

The following are the key components your facility management business plan must include:

  • Executive summary
  • Business Overview
  • Market Analysis
  • Products and services
  • Sales and marketing strategies
  • Operations plan
  • Management team
  • Financial plan

Can a good facility management business plan help me secure funding?

Indeed. A well-crafted facility management business will help your investors better understand your business domain, market trends, strategies, business financials, and growth potential—helping them make better financial decisions.

So, if you have a profitable and investable business, a comprehensive business plan can certainly help you secure your business funding.

About the Author

business plan for facility management

Upmetrics Team

Upmetrics is the #1 business planning software that helps entrepreneurs and business owners create investment-ready business plans using AI. We regularly share business planning insights on our blog. Check out the Upmetrics blog for such interesting reads. Read more

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  • Resources for Entrepreneurs > How to Start a Business > How to Start a Small Business

How to Start a Facilities Management Business

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How to Start a Small Business

Starting a facilities management business can get you on the path to a secure financial future but it's important to plan out the business in detail before you start. We offer a few secrets to develop the business successfully.

Wondering how to start a facilities management business? We take you step-by-step from start to success.

Facilities Management Company

Get a few contracts with local office buildings and your facilities management startup will be off and running.

Getting a Handle on the Facilities Management Industry

The facilities management field is a deliberately broad business category, encompassing a diverse range of multidisciplinary specialties and job functions. Facility management companies provide maintenance and/or management services for commercial and industrial buildings. However, the scope of provided services varies widely, from daily maintenance tasks to the implementation of sophisticated environmental management systems.

Given the breadth of the industry, startup entrepreneurs in facilities management need to quickly assess their capabilities and identify the specializations they can deliver to clients. While some startups launch as full facilities management providers, others choose to focus on safety, maintenance, fire prevention, security, environmental compliance or other sub-fields as a gateway to the industry.

Guidelines for Facility Management Startups

Many facility management entrepreneurs dream about owning a large management corporation that caters to a high profile client list. Dreaming big is a good thing for entrepreneurs . . . But the most important thing is getting your foot in the door and getting your business off the ground as quickly as possible.

  • Start small . In the facility management business, there is absolutely nothing wrong with starting small . For example, instead of holding out for a management contract with a major entertainment venue, launch your business with a handful of local office buildings. As your business grows, you will learn valuable lessons and establish a reputation that makes it easier to land larger clients.
  • Hire strategically . While it might be nice to have an authority on green building management on your staff, a more strategic hiring approach might be to hire an individual who has above average skills in multiple management disciplines so the hire can be deployed on multiple types of job sites.
  • Build a portfolio . Income is great, but every client you acquire should have strategic value for your portfolio. It takes time and effort to identify, target and secure specific clients in your market. However, the payoff will be a client portfolio that demonstrates an increasing scope of responsibilities and a robust client list that can be mined for referrals .

How to Write an Effective Facilities Management Company Business Plan

A business plan isn't just another startup formality. It's a core business document that will guide your facilities management business's decisions and activities on a go-forward basis.

Accuracy and an eye for detail count when writing a business plan. To be reliable, your business plan can't include best guesses or intentional exaggerations.

The more effort you invest in the details of your plan, the greater the payoff you will receive from your efforts. As a further guide, consider what the experts say about business plan writing .

Look Over the Competition

Prior to launching a facilities management business in your town, it's worthwhile to find out how you will fit in the competitive landscape. We've provided the link below to help you get a list of local competitors nearby. Just enter your city, state and zip code to get a list of facilities management businesses in your community.

  • Search for Facilities Management Businesses Near You

Gain a knowledge of how existing firms have positioned themselves in the marketplace, and then design your business in a way that sets you apart from the others.

Getting Advice from Experienced Entrepreneurs

As part of your due diligence on opening a facilities management business, it's essential that you learn as much as you can from somebody who is already in the business. If you think owners of nearby facilities management businesses will give you advice, think again. What's in it for them?

On the other hand, an individual who has a facilities management business in a different city can be a great learning resource for you, as long as they don't view you as a competitive threat. Many business owners are happy to give advice to new entrepreneurs. Our estimate is that you may have to contact many business owners to find one who is willing to share his wisdom with you.

Where do you find a facilities management business manager who is willing to advise you because you live in different cities?

Simple. Let your fingers do the walking by using the link below.

  • Research Facilities Management Business Owners In Other Cities

Guidelines for a Facilities Management Business Acquisition

It's fairly common for facilities management business entrepreneurs to gain entry through a business acquisition.

Although buying a facilities management business offers several advantages for startup entrepreneurs, there are still several key factors to consider . First and foremost, it's important to make sure the business is the right fit for your personal and professional goals.

Once you have determined that the facilities management business is an appropriate match for your goals, you will need to skillfully negotiate on price and perform a thorough due diligence process before you finalize the deal.

Explore Franchising Options

The odds of achieving your top business goals are much greater when you franchise in lieu of doing everything yourself.

As part of your process in starting a facilities management business, it's worthwhile to determine whether there are good franchise opportunities available that might increase your chances of success.

The link below gives you access to our franchise directory so you can see if there's a franchise opportunity for you. You might even find something that points you in a completely different direction.

  • Real Estate Franchises for Sale

Related Articles on Starting a Company

These additional resources regarding starting a business may be of interest to you.

How to Find Angel Investors

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Characteristics of Successful Entrepreneurs

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Plan template bundle, 8+ facility management plan templates in pdf, 1. simple facility management plan template, 2. free facility management plan template, 3. free facility management business plan template, 4. facility management infrastructure plan template, 5. climate research facility management plan template, 6. free facility management service plan template, 7. free facility asset management plan template, 8. property facility management work force plan template, 9. facilities strategic asset management plan template, how to create the facility management plan, what are the uses of the facility management plan, what are the benefits of the facility management plan, what are the purposes of the facility management plan.

The facility management plan is the formal planning instrument used by the organization to manage the current and future operations of the club facility. The plan is to put together to make sure the efficiency of operation is increased, saving them money over the life of your facility and even expand the overall lifespan of your facility. The quality, safety, and sustainability of the plan must be in the facility management plan. And, the plan to achieve these strategies.

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Table of contents, unveiling the ultimate facility management business plan.

  • 2 April, 2024

facility management business plan

Introduction to Starting a Facility Management Business

When considering starting a facility management business, it is crucial to have a solid understanding of the field and the benefits it can provide. Facility management services play a vital role in supporting business activities by effectively managing and maintaining various aspects of a facility, allowing companies to focus on their core services and improve overall service quality.

Understanding Facility Management

Facility management encompasses a range of services aimed at creating and maintaining a secure and efficient environment for businesses. It involves the management and maintenance of business processes, ensuring that facilities operate smoothly and effectively. This includes tasks such as maintenance and repairs, security management, space planning, energy management, and more.

By outsourcing facility management services, businesses can leverage the expertise of professionals in the field, benefiting from their specialized knowledge and experience. This allows companies to optimize their operations, streamline processes, and enhance overall efficiency. An effective facility management strategy creates a safe, functional, and productive environment for employees and customers alike.

Benefits of Starting a Facility Management Business

Starting a facility management business presents numerous benefits for both the business owner and clients. Some of the key advantages include:

Enhancing Efficiency and Reducing Costs : A well-managed facility can significantly improve operational efficiency and reduce costs. By implementing effective maintenance programs, optimizing space utilization, and utilizing energy-efficient practices, businesses can streamline their operations and achieve cost savings.

Improving Workplace Safety and Security : Facility management includes ensuring workplace safety and security, which is crucial for the well-being of employees and the protection of assets. Implementing robust security measures, conducting regular safety inspections, and maintaining compliance with regulations contribute to a secure working environment.

Optimizing Space Utilization : Facility managers can analyze space utilization and make recommendations to optimize its usage. This may involve redesigning layouts, implementing flexible workspaces, or identifying underutilized areas for repurposing.

Ensuring Business Continuity : Facility management plays a vital role in maintaining the continuity of business operations. By implementing disaster recovery plans, conducting regular equipment maintenance, and ensuring backup systems are in place, facility managers help minimize disruptions and keep businesses running smoothly.

Implementing Sustainable Practices : Environmental sustainability is a growing concern for businesses. Facility management can help implement sustainable practices such as energy-efficient lighting, waste reduction programs, and water conservation measures. By focusing on sustainability, businesses can reduce their environmental impact and enhance their public image.

By starting a facility management business, entrepreneurs have the opportunity to provide essential services to businesses across various industries. By understanding the field of facility management and its benefits, aspiring business owners can lay the groundwork for a successful venture.

Planning for a Successful Facility Management Business

To ensure the success of a facility management business, thorough planning is essential. This section will cover the key components of planning for a successful facility management business, including defining the problem and opportunity, analyzing options and solutions, planning implementation and evaluation, stakeholder engagement and alignment, as well as incorporating innovation and best practices.

Defining the Problem and Opportunity

The first step in planning for a successful facility management business is clearly defining the problem or gap that the project or initiative aims to address. This could be related to the performance, efficiency, compliance, sustainability, or quality of the facility management services or assets. It is important to gather data and evidence to support the claims, aligning the problem and opportunity with the organization’s strategy and objectives. Identifying the problem and opportunity allows for a focused approach to developing solutions and achieving desired outcomes.

Analyzing Options and Solutions

The second step involves analyzing the possible options and solutions to address the identified problem and opportunity. This analysis should include comparing costs, benefits, and impacts of each option. Methodologies such as cost-benefit analysis, life cycle costing, or return on investment can be used to assess and evaluate the options. It is crucial to consider the risks and uncertainties associated with each option to recommend the most feasible and desirable solution.

Planning Implementation and Evaluation

The next step is to plan the implementation and evaluation of the chosen option or solution. This involves outlining the scope, schedule, budget, resources, roles, responsibilities, key performance indicators (KPIs), targets, and milestones to measure progress and outcomes. It is important to monitor, report, and communicate the results and impacts to relevant stakeholders and audiences. By establishing a comprehensive implementation and evaluation plan, the facility management business can ensure the effective execution and continuous improvement of its operations.

Stakeholder Engagement and Alignment

Demonstrating stakeholder engagement and alignment is another crucial component of planning for a successful facility management business. Engaging with key stakeholders, both internal and external, and aligning the project or initiative with their interests, expectations, and concerns is essential. By involving stakeholders in the development and delivery of the project, and ensuring alignment with the organization’s vision, mission, values, and culture, the facility management business can foster collaboration and support.

Incorporating Innovation and Best Practices

Lastly, a successful facility management business plan should highlight how the project or initiative incorporates innovation and best practices in facility management. This includes showcasing the use of new technologies, methods, or approaches to enhance facility management services or assets. Following relevant standards, guidelines, or frameworks in the industry is also crucial. Providing examples or benchmarks of successful facility management projects or initiatives in other organizations or sectors can inspire innovation and drive continuous improvement.

By carefully considering and incorporating these components into the planning process, a facility management business can set a solid foundation for success. It ensures that the business is well-prepared to address challenges, seize opportunities, and deliver high-quality facility management services to meet the needs of its clients and stakeholders.

Setting Goals and Objectives for a Facility Management Business

To ensure the success of a facility management business, it’s essential to set clear goals and objectives that align with the organization’s mission and vision. These goals should focus on enhancing efficiency, reducing costs, improving workplace safety and security, optimizing space utilization, ensuring business continuity, and implementing sustainable practices.

Enhancing Efficiency and Reducing Costs

Enhancing efficiency and reducing costs are fundamental goals for any facility management business. By streamlining processes, eliminating waste, and implementing best practices, facility managers can optimize operations and maximize resource utilization. This includes effective planning and scheduling of maintenance activities, implementing energy-saving initiatives, and adopting technology solutions to automate manual tasks and improve overall efficiency. According to UpKeep , enhancing efficiency and reducing costs are key goals that can be achieved with actionable implementation strategies.

Improving Workplace Safety and Security

Ensuring a safe and secure work environment is paramount for a facility management business. Facility managers should prioritize the implementation of safety protocols, regular equipment inspections, and proactive measures to prevent accidents and injuries. This includes maintaining proper ventilation systems, conducting regular risk assessments, and providing adequate training to employees. By focusing on workplace safety and security, facility managers can enhance employee well-being, reduce potential liabilities, and create a positive work environment.

Optimizing Space Utilization

Optimizing space utilization is essential for maximizing the efficiency of a facility. Facility managers should strive to make the most of available space by analyzing occupancy patterns, identifying underutilized areas, and implementing space management strategies. This may involve reconfiguring layouts, implementing hot-desking or flexible workspace arrangements, and utilizing space management software to track occupancy and utilization rates. By optimizing space utilization, facility managers can create a more productive and collaborative work environment while reducing unnecessary rental or maintenance costs.

Ensuring Business Continuity

Business continuity is a critical objective for facility management businesses. Facility managers should develop robust plans and protocols to ensure the continuous operation of essential services, even during unforeseen events or emergencies. This includes implementing backup power systems, establishing emergency response procedures, and maintaining regular communication channels with stakeholders. By prioritizing business continuity, facility managers can minimize disruptions, protect assets, and maintain a high level of service reliability.

Implementing Sustainable Practices

In today’s environmentally conscious society, implementing sustainable practices is an important goal for facility management businesses. Facility managers should strive to reduce the environmental footprint of their operations by implementing energy-efficient measures, waste reduction initiatives, and green building practices. This may involve adopting renewable energy sources, implementing recycling programs, and promoting water conservation. By prioritizing sustainability, facility managers can contribute to a healthier environment, enhance their organization’s reputation, and attract environmentally conscious clients.

Setting clear goals and objectives in these areas is vital for the success of a facility management business. By focusing on enhancing efficiency, improving workplace safety and security, optimizing space utilization, ensuring business continuity, and implementing sustainable practices, facility managers can create a well-rounded and successful business that meets the needs of both clients and stakeholders.

Budgeting and Cost Management for a Facility Management Business

Effective budgeting and cost management play a crucial role in the success of a facility management business. By carefully planning and monitoring expenses, facility managers can optimize resource allocation, prioritize maintenance and repairs, control costs, and ensure long-term financial stability. Let’s explore the key aspects of budgeting and cost management in the context of facility management.

Importance of Budgeting and Cost Management

Budgeting and cost management in facility management have far-reaching implications for overall operational effectiveness and efficiency. They impact resource allocation efficiency, prioritization of maintenance and repairs, operational performance, cost control and reduction, preventive maintenance strategies, strategic planning, decision-making, vendor and contractor management, compliance and risk management, asset lifecycle management, sustainability practices, performance monitoring and reporting, stakeholder communication, and long-term financial stability.

Types of Budgets in Facility Management

Managing a facility management business involves various types of budgets, each serving a specific purpose. Some common types of budgets in facility management include:

  • Operating Budgets: These budgets cover day-to-day expenses, such as utilities, maintenance, cleaning services, and staffing.
  • Capital Budgets: Capital budgets focus on long-term investments, such as renovations, equipment purchases, and facility upgrades.
  • Cash Budgets: Cash budgets track the inflow and outflow of cash to ensure sufficient funds are available for ongoing operations.
  • Master Budgets: Master budgets consolidate all the individual budgets to provide an overall financial plan for the facility management business.

Gathering Data and Historical Information

To prepare an accurate budget, facility managers must gather relevant data and historical information. This includes reviewing past financial statements, analyzing expenditure patterns, and identifying key performance indicators (KPIs) specific to facility management. By leveraging this data, facility managers can make informed financial decisions and allocate resources effectively ( LinkedIn ).

Estimating Maintenance and Repair Costs

Estimating maintenance and repair costs is a critical aspect of budgeting and cost management in facility management. Facility managers can conduct site inspections, create maintenance schedules, and analyze cost drivers and trends to make accurate cost estimations. By understanding the projected costs for maintenance, repairs, and upgrades, facility managers can allocate funds appropriately and ensure the facility remains in excellent condition ( LinkedIn ).

Budget Monitoring and Control

Once a budget is established, facility managers must actively monitor and control expenses to ensure adherence to the financial plan. This involves implementing tracking mechanisms, analyzing budget variances, taking corrective actions when necessary, maintaining financial transparency, optimizing budget allocations, and enhancing budget accuracy. Budget monitoring and control allow facility managers to effectively manage costs, prevent crises, and make adjustments as needed to stay within budgetary constraints ( LinkedIn ).

By prioritizing budgeting and cost management in a facility management business, facility managers can make informed financial decisions, optimize resource allocation, control costs, and ensure the long-term success and profitability of the business. This strategic approach enables facility managers to effectively manage facility operations while maintaining financial stability.

Market Research for Facility Planning in a Facility Management Business

In the process of starting a facility management business, conducting thorough market research is essential for effective facility planning. Market research provides valuable insights into various aspects that can impact the success of your facility. In this section, we will explore the importance of market research in facility planning, gauging community interest and feasibility, assessing market competition, and executing the vision for the facility.

Importance of Market Research in Facility Planning

Market research plays a crucial role in the facility planning process. It helps in gathering data and analyzing information that is vital for making informed decisions. By conducting market research, facility management businesses can gain a clear understanding of the needs and preferences of their target audience, allowing them to tailor their facilities to meet those demands. Without the right market research, bringing a facility planning project to completion can be challenging ( Sports Facilities Advisory ).

Gauging Community Interest and Feasibility

One important aspect of market research in facility planning is gauging community interest and feasibility. This involves conducting feasibility studies and assessing the practicality of the project based on market conditions. By understanding the community’s needs, preferences, and potential client base, facility management businesses can ensure the viability and success of their facilities. Gauging community interest helps in aligning the facility’s offerings with the demands of the target market.

Assessing Market Competition

Market research also helps in assessing market competition. By evaluating existing facilities in the area, facility management businesses can understand their strategies, strengths, and weaknesses. This knowledge can be incorporated into the facility planning process to make informed decisions and differentiate their offerings from the competition. By identifying gaps and opportunities in the market, businesses can position themselves effectively and develop a competitive edge ( Sports Facilities Advisory ).

Executing the Vision for the Facility

The ultimate goal of market research in facility planning is to aid in executing the vision for the facility. While an inspired vision is important, market research ensures that the vision can be realized and contributes to the success of the facility. By aligning the facility’s offerings with market demand, businesses can attract and retain customers, drive revenue, and achieve their goals. Market research provides valuable insights that guide the decision-making process and contribute to the overall success of the facility ( Sports Facilities Advisory ).

By conducting comprehensive market research, facility management businesses can make informed decisions, identify opportunities, and mitigate risks. This research helps in understanding the needs and preferences of the target audience, gauging community interest, assessing market competition, and executing the vision for the facility. Incorporating market research into the facility planning process is crucial for the long-term success and sustainability of the facility.

Facility Management Planning for Success

To ensure the success of a facility management business, it is crucial to develop a comprehensive facility management plan. This plan acts as a roadmap, guiding the management and utilization of physical resources to achieve business goals. In this section, we will explore the key components of a facility management plan and the steps involved in its development.

Developing a Facility Management Plan

A facility management plan is a specific document that outlines the strategies and goals for managing an organization’s physical resources, such as buildings, equipment, and furniture. It serves as a blueprint for designing, constructing, maintaining, and upgrading facilities to maximize their value and contribute to the overall success of the business ( POC System ).

Essential Considerations for a Facility Management Plan

Several essential considerations should be taken into account when developing a facility management plan. These considerations ensure that the plan addresses the unique needs of the facility and aligns with the business objectives. They include:

  • Safety and Security: Incorporating measures to enhance workplace safety and security, ensuring the well-being of employees and visitors.
  • Open Communication: Establishing effective communication channels to facilitate feedback, address concerns, and foster a collaborative environment.
  • Maintenance: Implementing a proactive maintenance strategy to minimize downtime, reduce repair costs, and prolong the lifespan of assets.
  • Business Continuity: Developing strategies to ensure the uninterrupted operation of critical business functions in the event of disruptions or emergencies.
  • Space Utilization: Optimizing the use of available space to maximize efficiency, enhance productivity, and support the evolving needs of the organization ( POC System ).

Optimizing space utilization is a crucial aspect of facility management planning. By utilizing space efficiently and maximizing the space utilization rate, businesses can make the most of their available resources. This includes implementing key metrics for space usage analysis, identifying underutilized areas, and exploring opportunities for flexible workspace arrangements. Effective space utilization contributes to improved employee productivity and reduced costs, making it a significant consideration in facility management planning.

Steps for Successful Facility Management Planning

Developing a facility management plan involves a series of steps to ensure its effectiveness and alignment with business goals. These steps include:

  • Identifying the Current State: Assessing the existing facilities, identifying strengths, weaknesses, and areas for improvement.
  • Prioritizing Objectives: Determining the objectives that align with the organization’s overall business goals and vision.
  • Creating an Actionable Plan: Developing a detailed plan of action, outlining the strategies and tasks required to achieve the defined objectives.
  • Implementing the Plan: Executing the plan systematically, allocating resources, and engaging stakeholders to ensure successful implementation.
  • Monitoring and Evaluation: Regularly monitoring the progress of the plan, evaluating its effectiveness, and making necessary adjustments to optimize results ( POC System ).

Leveraging Automated Software for Facility Management

In today’s digital age, leveraging automated software can greatly enhance facility management planning. Software solutions, such as POC System’s Space Management Software, provide advanced features to streamline facility management processes. These tools offer functionalities to maximize space utilization, track maintenance schedules, manage assets, and generate insightful reports. By integrating automated software into facility management practices, businesses can improve efficiency, enhance communication, and achieve their facility management objectives more effectively ( POC System ).

By developing a well-structured facility management plan that addresses essential considerations, optimizes space utilization, and leverages automated software, businesses can set themselves up for success in the facility management industry. This plan serves as a valuable tool to guide decision-making, ensure operational efficiency, and contribute to the overall growth and sustainability of the business.

Components of a Successful Facility Management Business Case

To create a compelling and effective facility management (FM) business case, several key components need to be considered. These components help to define the problem, analyze options, plan implementation, engage stakeholders, and incorporate innovation and best practices. Let’s explore each of these components in detail.

Defining the Problem or Gap

The first component of a successful FM business case is defining the problem or gap that the project or initiative aims to address. This could be related to the performance, efficiency, compliance, sustainability, or quality of the FM services or assets. It is essential to use data and evidence to support claims and align the problem and opportunity with the organization’s strategy and objectives. By clearly defining the problem, decision-makers can understand the significance of the proposed solution and its potential impact ( LinkedIn ).

The second component involves analyzing the possible options or solutions to address the identified problem and opportunity. This analysis should include comparing costs, benefits, and impacts of each option. Methodologies like cost-benefit analysis, life cycle costing, or return on investment can be utilized to assess the feasibility and desirability of each option. It is also crucial to evaluate the risks and uncertainties associated with each solution to recommend the most suitable one for the FM business case ( LinkedIn ).

Planning the implementation and evaluation of the chosen option is the next important component of a successful FM business case. This involves outlining the scope, schedule, budget, resources, roles, responsibilities, key performance indicators (KPIs), targets, and milestones. By clearly defining these aspects, the progress and outcomes of the project can be effectively measured. Monitoring, reporting, and communicating the results and impacts to relevant stakeholders and audiences are crucial for successful implementation and evaluation.

The fourth component of a successful FM business case focuses on demonstrating stakeholder engagement and alignment. This involves engaging with key stakeholders, both internal and external, and aligning the project or initiative with their interests, expectations, and concerns. It is important to involve stakeholders in the development and delivery of the project and ensure alignment with the organization’s vision, mission, values, and culture. Clear communication and collaboration with stakeholders enhance their support for the proposed solution and increase the chances of successful implementation ( LinkedIn ).

The final component of a successful FM business case is incorporating innovation and best practices in facility management. This involves showcasing the use of new technologies, methods, or approaches to enhance FM services or assets. Adhering to relevant standards, guidelines, or frameworks in the industry is also important. Providing examples or benchmarks of successful FM projects or initiatives in other organizations or sectors helps to demonstrate the effectiveness and potential of the proposed solution. Incorporating innovation and best practices adds credibility to the business case and increases the likelihood of approval ( LinkedIn ).

By including these components in a facility management business case, you can create a comprehensive and persuasive argument that highlights the problem, proposes a suitable solution, and aligns with stakeholders’ interests and industry best practices. This approach increases the chances of success and support for your facility management project or initiative.

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Strategic facility planning: an overview, the process and importance

Home » Insights » Consulting » Strategic facility planning: an overview, the process and importance

Growth is the objective for most businesses. And while you plan for that growth, you need to consider, among other factors, whether you have the space to expand your business. Strategic facility planning helps organizations set the strategic direction for all further planning activities.

What is Strategic Facility Planning?

Strategic facility planning (SFP) is a structured planning process that helps organizations align their short and long-term facility plans with their business plans. The SFP process typically includes the entire real estate (network or facility) portfolio, although it can also focus on a single aspect of the plan. It is a data-driven, defensible, high-level look at what facilities and strategic solutions are needed for an organization to achieve its business goals.

Strategic facility planning is the first phase of the overarching facility planning process.

The facility planning process includes three steps:

  • Strategic facility planning (SFP): a two-to-ten-year plan that defines the facility needs, at a high level, for an organization to successfully achieve their business plan.
  • Master or campus planning (MP): a physical plan that organizes a site or campus, the facility and infrastructure that is needed to implement the SFP.
  • Tactical facility planning: the execution of the master plan with detailed programming and conceptual design solutions. Tactical planning also includes the day-to-day workspace planning that is needed for an organization to operate.

Many organizations use “master plan” as an all-encompassing term that groups together the strategic facility plan and master plan. But there are differences between the two and it’s important to recognize them as separate steps in the planning process.

The SFP process answers questions and identifies the facility requirements needed to meet your short and long-term goals. With the right people and data, the SFP process can quickly and accurately look at an organization’s facility demands, gaps, and help guide an organization toward a more efficient and cost-effective facility strategy to inform the development of a full master plan.

basics of Strategic facility planning - infographic

Translating the business plan to a facility plan

The first objective of strategic facility planning is to clearly define the facility implications of your business plan for both the near and long term.  For most SFPs a near-term planning horizon is 3-5 years, and the long term is 6-10+ years.

For some organizations, the business plan is simple. They want to grow by a certain percent per year with accompanying revenue, expenses, and profit goals. For others, the business plan also includes strategies to respond to changing markets or demographics, a change in its distribution network, the adoption of new technologies, or perhaps potential mergers and acquisitions. For a complex organization, the list of business drivers can be quite extensive.

Given that the cost of facilities is predictably the second largest expense line item for most organizations (payroll is the number one expense), it would serve any organization well to not only have a robust business plan but to also have a dynamic strategic facility plan to understand and predict its facility expenses as the business changes.

Kicking off the strategic facility plan process

The SFP kick-off meeting must focus on communicating the business goals, assumptions to be made, and questions that need to be answered.

The SFP process begins with a review of the business plan. Some of the most important points to discuss include goals for growth, pipeline of products that will trigger that growth, as well as any other business drivers, growth initiatives and/or operational changes that are envisioned for the planning horizon (typically 3-10 years). The goal is to get a comprehensive picture of the business and where you want to take it in as much detail as necessary to be able to lay out the facility implications.

Who is involved in this initial SFP meeting? C-suite executives and directors/managers that can speak to the organization’s current and future business and operations, and those empowered to make appropriate business, operations, and facility assumptions.

thumbnail view of facility planning checklist


downloadable strategic facility planning checklist for biopharma

facility planning flow chart

Making assumptions

Once you have laid out your organization’s business and operational plans, the next step is to clearly define what assumptions are being made about the facilities and operations. For example, an organization with a large manufacturing operation may do all their quality control testing activities in-house. If the organization is planning to grow manufacturing, it stands to reason that the supporting testing operations may also need to grow, unless excess testing capacity currently exists (more on that later).

Alternatively, these types of testing services can be outsourced. So, what is the assumption for the future? Testing in-house or outsourced? Does a deeper study need to be triggered to compare the costs? During the kick-off meeting, develop a list of assumptions, determine if those assumptions need to be challenged, and identify potential follow-up actions. This will ultimately inform the strategic facility plan.

Here is the key – as the SFP is revisited annually (ideally), these assumptions may need to change. And that is OK. Having a comprehensive list of the assumptions at the forefront of the SFP deliverable is critical to understanding the SFP findings and recommendations, and it allows the SFP to evolve and change with changes to the business.

SFP answers strategic questions

Given that facilities are a major cost item on the expense side of the P&L, many organizations leverage the SFP process to answer strategic questions about their growth.

  • For example, if an organization has an urgent need to add expand its product line to serve a new market sector, they may use the SFP process to help them answer the question, “What is the quickest, most cost-effective way to bring on new warehouse space?”  
  • In the case of our manufacturing/testing example, the client may have limited lab capacity so the question to be answered might be, “ How much can we increase our manufacturing before we need new lab space?” typically followed by, “How much additional lab space is needed to support the 10-year manufacturing demand? ”
  • With the rapid global spread of COVID-19, many organizations are now asking the question, “ How do I need to adjust my facilities for a pandemic?”

Identifying the facility demand for the entire portfolio

While organizations often focus on the revenue-producing part of their business and facilities (i.e., manufacturing), a good strategic facility plan should evaluate the entire real estate and space portfolio to identify the entire facility demand implicated by the business plan . To continue building on our example from above, an increase in manufacturing will likely trigger the need for additional warehouse space and even offices—beyond those additional testing labs.

real estate space portfolio elements for SFP planning

Developing a baseline for SFP with data-driven analytics

While the SFP process identifies what facilities are needed for the organization to meet its goals and objectives of the business plan, this can only start with a comprehensive understanding of your current facilities’ capacity and utilization. Work with the day-to-day operational managers to understand how well the existing facilities are operating and where opportunities and limitations currently exist for adding capacity and/or increasing utilization. In other words, you need to know what you have before you can define what you need.

In the case where an organization is completely new and has no existing facilities, CRB leverages benchmarks from other similar facilities to make assumptions regarding space utilization, capacity, and facility demand. In a nutshell, the SFP process lays out the facility supply, facility demand, and facility gaps for the organization for the specified planning horizon.

Leverage the organization’s space management data

In addition to talking with managers and compiling operational data, leverage a space management tool for SFP to establish the facility supply (baseline). Most organizations that have more than 250,000 square feet of facility space have adopted (and are using for tactical space planning) an Integrative Workplace Management System or IWMS . If populated correctly, this database contains helpful information for every room in every building. Most importantly, this provides quick access to floor plans, square footage, and space utilization. With this database in hand, you can quickly assess your organization’s baseline supply for the SFP and add attributes and additional data points as needed for establishing the facility gaps.

Understanding utilization and capacity of existing facilities is key

The next step is to develop a deeper understanding of both the utilization and capacity of the existing facilities and develop planning metrics that capture this information. This is where SFP can help an organization develop the most appropriate approach given the nature of the space functions and the data available. Each space function will likely have a different strategy for establishing capacity, and corresponding metrics once the current utilization is understood. Lab capacity may be driven by samples, equipment, or even headcount. The capacity of a warehouse, on the other hand, will be driven by storage pallets; and offices will most likely be organized by headcount and/or seats.

The SFP must identify, for each space function, the existing utilization and capacity as well as future potential capacity if the utilization strategy is changed. Existing and future utilization may require a deeper dive into the operations to identify specific strategies to improve efficiency and increase capacity – thus addressing the facility demand and minimizing the gaps. For example, an existing manufacturing floor or warehouse may not be efficiently organized from an equipment layout and operational flow perspective. It is not uncommon for CRB to assist companies to “re-work” their production and warehouse spaces to increase capacity and defer spending capital on new facilities.

Identifying and communicating the facility gaps

Once you determine the baseline facility supply and forecast the facility demand, you can develop the gap analysis. The facility gap analysis gets the most attention in the SFP process because it provides the unmet facility demand data. With a robust data-driven SFP process, these gaps are very defensible, providing leverage to make strategic decisions about future growth and capital planning . However, these gaps are identified based on the many assumptions you’ve made about your organization’s business drivers and operations.

example SFP Gap Analysis Chart

Gap Analysis Chart

Re-stacking strategies allowed the square footage of the warehouse to reduce from 33 percent of the total space portfolio to 11 percent.

Case in point: CRB provided a strategic facility plan for a growing biopharma client. Our team worked with the client’s leadership to translate projected manufacturing forecasts to space and facility demands. Three major demand drivers impacted the facility gap analysis:

  • Production and equipment forecasts
  • Supply chain pallet forecasts
  • Head-count projections

Reducing the gap by optimizing warehouse space CRB determined that additional space was required to accommodate manufacturing growth. Being located adjacent to the warehouse created an opportunity to leverage an underutilized space for this growth. Re-stacking strategies allowed the square footage of the warehouse to reduce from 33 percent of the total space portfolio to 11 percent. This provided enough space for manufacturing to add the equipment needed to meet the five-year production forecasts.

Revisiting assumptions to minimize the gaps

When the facility gaps are large, you need to revisit the assumptions made about operations and utilization. In our testing lab example from above, the lab may currently operate from 8 am – 5 pm, five days a week. Because this is the current work culture, it was likely the assumption for the SFP analysis. But what happens if a second shift is added for lab testing? Or even a third shift? Assuming this is a doable strategy and aligns with the manufacturing schedule, it could potentially reduce the testing lab space demand considerably. In this case, the organization may also explore potential outsourcing of select lab tests to reduce in-house lab demand.

The most common assumptions to be re-visited to help minimize the facility/space gaps include the following:

  • Outsourcing
  • Headcount reduction/automation
  • Operations improvements (more efficient equipment and/or space layout)
  • Shared and multi-use spaces
  • Shared instead of dedicated office seats

Developing strategic facility options and scenarios

The final step in the SFP process is to lay out all the credible strategic facility solutions to address the facility gaps. You may develop solutions to correspond to different operational assumptions. There may also be a series of options that align with various real estate opportunities. Clearly define each option, and identify the pros and cons. Additionally, develop and consider both capital and operational costs.

example lease expansion scenario chart used for SFP planning

During this process we develop and consider both capital and operational costs.

Heat map graphic

Example heat map from a gene therapy client's SFP

Once all the quantitative data about each option is defined, it is important to add any qualitative criteria that would influence the viability and success of the strategic planning options. For example, a facility planning option may work great from a space layout perspective, but the implementation of it may significantly disrupt current operations, making that option very costly. Supply chain and regulatory impacts must also be considered as appropriate. Also, worth noting are impacts to employees. When considering real estate options, for example, employees can be significantly affected if a new facility on a campus is out of a comfortable walking range from their current workspace, or if a new real estate option extends their commute distance.

Once you have identified all the qualitative and qualitative evaluation criteria, you can score and weigh the options. A heat map is a valuable tool to leverage for evaluating and comparing strategic planning options and presenting them to executives and decision-makers.

The SFP process is a thoughtful, robust, and necessary step for any organization whose business is growing or changing in some fashion. Whether you are a manufacturer looking to expand into new markets, or a university looking to change the way students learn on a campus, SFP is a necessary first step in the facility planning process.

Are you ready to better understand your business implications for your facility? Our Consulting Team is here to help our clients with space utilization, reducing capital cost, and more.

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How to Develop a Successful Facility Management Plan

Filip Dimkovski - Writer for POC System

Filip is an experienced search engine optimization writer with a demonstrated history of working in the marketing and advertising industry. He specializes in information technology, business management, and finance.

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Nevena Radulović - Editor for POC System

After completing her master's degree in English Language and Literature, Nevena began her full-time editing career in the marketing industry. Before this, she worked as an ESL teacher, translator, and fiction book editor.

Published March 3, 2023.

Woman in an office presenting with charts

Facility management refers to planning and overseeing all the physical resources of your organization, such as buildings, equipment, furniture, and more. To ensure good facility management, you first need to create a plan to design, construct, maintain, and upgrade your facilities to maximize their value and achieve your business goals.

A facility management plan is a specific document that outlines the strategies and goals for managing your organization's physical resources.

A successful facility management plan can help you minimize costs and efficiently manage your physical resources. For example, a facility management plan can help in real estate decision-making by providing insight into your planning, design, and space management operations.

What Should You Consider for Your Facility Management Plan?

Developing a good facility management plan is easier said than done, as the factors around it can differ based on your company's goals. Nevertheless, you should consider these universal tips:

Provide Safety and Security

The safety and security of your employees, visitors, and assets should be your top priority when developing a facility management plan. You can achieve your organization's safety goals by implementing access control measures such as key cards, alarm systems, and CCTV cameras throughout the facility.

Another important element of creating a safe and comfortable workspace is adhering to safety regulations such as having fire extinguishers, smoke detectors, and wayfinding maps to exits in case of emergency.

■ Create an efficient wayfinding system with these best practices

Improve Communication

It's essential to ensure open communication between occupants, stakeholders, and other parties involved in your facility management. This can help clarify everyone's objectives and establish an open dialogue so that everyone's informed of any changes or improvements to the facilities.

In addition to boosting employee satisfaction , open communication will also allow your collaborators to express their concerns and doubts so you can address them before they turn into bigger issues.

Ensure Maintenance and Business Continuity

Planning for preventative maintenance, analyzing the elements that need maintenance or repair, creating budgets for these tasks, and preparing for unexpected problems are all key aspects to ensure your operations are uninterrupted.

To plan for maintenance and potential issues, you should consider implementing advanced maintenance management systems to better track and manage your assets. This will help to reduce costs and unexpected breakdowns to keep your business running smoothly.

■ Regular maintenance can allow for better facility management reports 

Optimize Space Utilization

 Space utilization is an important factor to consider when developing a facility management plan because optimizing space usage within your facility can boost employee productivity and reduce costs. Important space usage factors you should consider include:

  • Office layout : Choose either an open or closed office layout based on your specific business needs.
  • Design choices : Ensure your design creates an inviting environment within your facility while making the most out of the space.
  • Eco-friendly spaces : Green workspaces can lower costs with more efficient energy use .
  • Furniture and equipment : Make sure these elements are placed in the best positions where employees can easily access them and actually use them.
  • Space flexibility : Opt for flexible workspaces that can easily be changed depending on your needs.

Taking these factors into account when calculating your space utilization rate can help ensure all areas of your facility are used to their full potential.

■ Ensure maximum space utilization using these key metrics 

4 Basic Steps for a Successful Facility Management Plan

If you're not sure where to start, take a look at these four basic steps for creating a successful facility management plan:

1. Identify the Current State of the Facility

By identifying the current state of the facility first, you create a baseline from which you can make decisions about budgeting, repair needs, and space utilization. It also provides insight into areas that need improvement, enabling you to focus your efforts on these critical points and maximize efficiency.

2. Prioritize Objectives

When developing a facility management plan, it's important to ensure it aligns with your overall business objectives to prevent wasting resources and halting progress.

If your business goal is to become more energy efficient, any facility improvements you make should reflect this goal. This could involve changes to the facility layout and implementing green workspaces.

By prioritizing your objectives, you can make sure your organization's efforts are focused on the right areas and your facility management contributes to your goals.

■ Improve your facility management with these essential KPIs 

3. Create and Implement a Plan

Once you've identified your objectives, you should conceive an actionable plan and set achievable timeframes.

If one of your goals is to switch to an open layout due to the benefits of open-space offices , your plan should outline the design choices, budgeting requirements, and furniture and equipment placement while specifying the expected completion dates for each point.

Once you have a plan in place, you should communicate it to everyone involved so they can perform their duties mindfully and with clear direction, thereby maximizing productivity and ensuring your objectives are met within the established timeline.

4. Monitor the Plan

Regularly monitoring the facility management plan is important to identify any shortcomings or inefficiencies and establish a success rate. This should involve regular check-ins with employees, creating maintenance reports, and changing the layout as necessary.

These steps will ensure that you can identify any issue early on and take corrective action quickly and efficiently while allowing for better decision-making in the future.

Automated Software Can Assist In Your Success

POC System_Office Space Management Software

POC System: Office Space Management

When implementing a facility management plan, automated software like POC System's Space Management Software can be an invaluable asset. This useful tool offers the following features:

  • Visual simulations to help with floor plan design 
  • Streamlined booking of desks and meeting rooms
  • Creating custom seating plans for maximum employee productivity
  • Advanced analytics to evaluate the success of your objectives
  • Real-time tracking of your current seating and office layout

These features can provide you with the tools you need to maximize space utilization and ensure your objectives are met within the set timeline.

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Easily Create a Successful Facility Management Plan

Creating a successful facility management plan that aligns with your overall business objectives can be highly beneficial to your organization's bottom line. This process should involve prioritizing objectives, creating and implementing an actionable plan, and regularly monitoring the facility space usage.

While this can be a daunting task, automated software like POC System's Space Management Software can make it a whole lot easier. With this tool, you can quickly develop an effective facility management plan and ensure your resources are being used in the most efficient manner.

■ Book a demo to explore POC's features

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  • RFID Labels Explore radio-frequency identification (RFID) asset tags.

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Labels that meet defense standards and last the life of your assets.

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Efficient asset management systems begin with Camcode bar code labels.

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Utility & Energy Solutions ›

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Improve tracking and minimize risk with labels that last the life of your assets

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Durable asset tracking labels for the healthcare industry.

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Healthcare Solutions ›

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Reduce replacement costs and integrate seamlessly with durable asset tracking labels.

Construction, farming and mining equipment can see a lot of abuse. When tracking heavy equipment and its components, select an asset tag that is durable enough to last (and stay affixed) for the life of the equipment/component. Need help? Get in Touch ›

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Labels that last the life of your manufacturing assets.

Manufacturers discovered long ago that Camcode asset tags and nameplates offer extremely durable asset identification and can be delivered quickly and cost-effectively. Need help? Get in Touch ›

Manufacturing Solutions ›

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Modernizing shipboard marking.

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Shipboard & Marine Solutions ›

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Automate and error-proof your asset tracking processes.

Camcode barcode pole tags virtually eliminate errors caused by manual data collection, ensuring accurate information. This improves the productivity and effectiveness of a telecommunications company by reducing entry errors in the field. The results are increased revenue, lower expense and better management of risk and NESC requirements. Need help? Get in Touch ›

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Durable labels for sunlight and UV exposure.

Standard asset labels don’t surive extended outdoor exposure. For assets exposed to outdoor conditions, Camcode recommends Metalphoto® photosensitive anodized aluminum. Need help? Get in Touch ›

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Labels with ultimate heat-resistance.

Anodized aluminum face stock labels that are trated with our proprietary XHT process to withstand exposure to temperatures up to 1200°F. Need help? Get in Touch ›

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Camcode offers several chemical resistant asset label materials.

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Trusted for over 50 years by The US Armed Forces, NASA, Caterpillar and Boeing.

The most durable printed aluminum substrate available, ideal for prolonged exposure to the harshest outdoor environments. The durability for which Metalphoto is known is the result of a unique manufacturing process in which a silver halide image is embedded within the sapphire-hard, anodic layer of the aluminum. Need help? Get in Touch ›

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DuraBlack® durable laser-markable aluminum for CO2 lasers.

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AlumaMark® CO2 laser-markable aluminum.

Label blanks made of the only CO2 laser-markable aluminum that produces black graphics on a natural background. Available with several attachment options. Need help? Get in Touch ›

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Metalphoto XHT (Extra High Temperature) labels.

Anodized aluminum face stock labels that are trated with our proprietary XHT process to withstand exposure to temperatures up to 1200°F. The photographic-quality bar code and graphic images are sealed within the anodic layer of the aluminum, creating a very durable, high-quality and temperature-resistant metal asset tag. Need help? Get in Touch ›

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AlumaMark® BlackPLUS™ laser markable aluminum.

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304 alloy or 316 alloy stainless steel.

Designed specifically for applications requiring resistance to frequent cleaning with strong caustics, such as food processing, medical, laboratory, chemical, textile, petroleum and marine environments. Need help? Get in Touch ›

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Brass labels and tags with a rich luster and striking appearance.

A popular choice for industrial and decorative applications, a robust and malleable metal that performs well in indoor and outdoor environments, offering excellent resistance to saltwater, corrosion, tarnish, chemicals and solvents, as well as extreme temperatures. Need help? Get in Touch ›

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tesa® Secure™ bar code labels for MIL-STD-130.

These poly-acrylic labels are strong yet flexible in many conditions, and feature UV resistance with a tamper-proof design. Need help? Get in Touch ›

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Premium polyester asset labels.

Durable gloss white polyester labels with permanent pressure sensitive adhesive to clearly mark and identify indoor assets, such as office equipment. Need help? Get in Touch ›

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Vinyl asset labels and tags.

Aneconomical plastc label option with superior pliability, performing well for interior labeling applications. Need help? Get in Touch ›

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RFID asset labels and tags.

Radio Frequency Identification (RFID) tags are an ideal asset tracking system in certain applications, however before investing, consider the functionality, durability and security issues of RFID. Need help? Get in Touch ›

More About RFID ›

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Metalphoto® is field proven to last over 20 years and meet the most demanding specifications.

Metalphoto satisfies wide ranging set of industrial, government and military specifications including MIL-STD-130 for Department of Defense UID data matrix bar code applications. Need help? Get in Touch ›

View All Certifications & Specifications ›

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Federal Specification GG-P-455B(3)

This specification covers the requirements for photosensitive anodized aluminum sheets and foils. Need help? Get in Touch ›

View the Certification ›

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Military Standard 130 (MIL-STD-130)

One of many standards that the U.S. Government has developed to guide individuals and companies within the DoD and outside the DoD on uniform engineering and technical requirements for military-unique or substantially modified commercial processes, procedures, practices, and methods. Need help? Get in Touch ›

Military Standard 130 Overview ›

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Standardization Agreement (STANAG) 2290

Provides details on both the construction of the UII and the marking of items with a UII. Need help? Get in Touch ›

STANAG 2290 Overview ›

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Underwriters Laboratories (UL) UL PGGU2

Provides details on the viability of using Metalphoto for marking and labeling system material components. Need help? Get in Touch ›

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Metalphoto® meets Lockheed Martin UID specifications.

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Metalphoto® meets SAE specifications.

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Metalphoto® meets NASA identification specifications.

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Metalphoto® meets CSA identification specifications.

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What is Facility Management? Core Functions, Challenges, Trends & More

Facility management concept, facility worker holding graphic illustrations of facility management components

Table of Contents

  • What is Facility Management?
  • Importance of Facility Management in Business Operations
  • The Facility Management Quality Standard: ISO 41001:2018
  • Key Components of Facility Management
  • Operations and Management Strategies
  • Facility Management Challenges
  • How to Implement an Effective Facility Management Plan
  • Types of Facility Management Software
  • Best Practices for Facility Management Regulatory Compliance
  • Latest Trends in Facility Management: Challenges & Opportunities
  • Looking to the Future of Facility Management
  • Frequently Asked Questions

Key Takeaway

  • Facility management is integral to ensuring buildings and infrastructure function optimally, for better productivity, safety and cost efficiency. It includes a range of services, from maintenance to security, waste management, space utilization, and risk management.

Have you ever wondered how businesses keep their facilities running smoothly and efficiently? Facility management plays a crucial role in ensuring that buildings and infrastructure are well-maintained and operating at their best.

Facility management involves overseeing the maintenance, security, and overall operation of a building or facility. It encompasses a wide range of tasks, from managing utilities to coordinating maintenance schedules and ensuring compliance with safety regulations.

Effective facility management is essential for the success of any business. By properly managing facilities, organizations can improve productivity, reduce operational costs, and create a safe and comfortable environment for employees and customers. In this article, we’ll explore the key components of facility management and how it can benefit businesses of all sizes.

Facility managers discussing a project

Facility management is the coordination of people, processes, and systems to ensure the functionality, comfort, safety, and efficiency of buildings and their supporting infrastructure. This includes managing maintenance , security, cleaning, catering, waste disposal, and other services to support the organization’s core activities.

Facility management is widely used across practically every sector to manage a variety of types of buildings and facilities , such as:

  • Office buildings
  • Manufacturing plants
  • Industrial facilities
  • Laboratories
  • Retail spaces
  • Healthcare facilities
  • Education facilities
  • Government facilities
  • Military facilities
  • Restaurants

Significant sectors within facility management include healthcare , government, education, military and defense, and real estate, with real estate being the largest segment , followed by other unclassified industries. Education rounds out the top three and is followed by healthcare, military, and defense.

Government is the smallest sector in global facilities management, but it’s expected to experience progressive growth due to an increased government focus on infrastructure investments. 

The healthcare sector is expected to see considerable growth due to an increase in healthcare facilities​. Additionally, the real estate sector is expected to grow globally due to expansion in construction and development.

Hard Services vs. Soft Services

There are two main categories of facility management services :

  • Hard Facility Management Services: These services refer to the physical assets and infrastructure within a facility that require maintenance and management. This can include services related to building systems (e.g., fire systems and plumbing), equipment, utilities (e.g., electrical, HVAC, and lighting), and building maintenance (e.g., replacing damaged doors or windows, roof repair, etc.).
  • Soft Facility Management Services: These services refer to the non-physical aspects of facility management that focus on creating a positive and productive environment for occupants. This can include services related to space management, cleaning and waste management, security, landscaping, catering, risk management, and more.

Soft facility management services vs. hard facility management services growth rate chart from 2024 to 2029

Based on data from Mordor Intelligence: Soft Facility Management Market and Hard Facility Management Market

According to ToolSense , hard services account for more than half of the global market, driven by the continued expansion of the global infrastructure market and the rapidly expanding building and construction services industry. However, soft services are the fastest-growing segment, with a projected CAGR of 5.2% from 2024 to 2029 , compared to a projected 4.22% CAGR for the hard services segment during the same period.

Growth in the soft services segment of facility management is driven by increased investments in energy management, waste management, wastewater management, and similar services. Significant infrastructure development also creates additional demand for soft services. 

Facility management plays a crucial role in the smooth operation and success of any organization, yet it’s often overlooked. From maintaining buildings and equipment to managing space utilization and ensuring compliance with health and safety regulations, facility management is essential for businesses of all sizes.

One key reason facility management is important in business operations is that it helps to create a safe and comfortable work environment for employees by addressing issues such as proper lighting, temperature control, and ergonomic workstations. A well-maintained facility not only reduces the risk of accidents and injuries but also supports effective collaboration, efficiency, and productivity.

Additionally, effective facility management can help businesses save money in the long run. By implementing preventive maintenance programs and energy-efficient practices, facility managers can reduce operational costs and extend the lifespan of equipment and infrastructure.

Regular inspections and repairs can prevent costly emergencies and downtime, ensuring business operations run smoothly without unexpected disruptions.

Demand Organization

Screenshot via ISO

ISO 41001:2018 , the International Standard for Facility Management Systems, is a quality standard specifically designed for the field of facility management. It’s the first international standard for facility management systems published by the International Organization for Standardization (ISO).

This standard provides a framework for organizations to establish, implement, maintain, and continually improve an effective facility management system. It covers a wide range of areas related to facility management, including strategic planning, stakeholder engagement, risk management, performance evaluation, and continuous improvement.

Implementing ISO 41001:2018 enables organizations to streamline processes and improve efficiency, ensuring that facility management practices are consistent, reliable, and meet the needs of stakeholders.

ISO 41001:2018 was amended in 2024 to incorporate climate change awareness and action changes, with the goal of integrating climate considerations into facility management systems. The current ISO 41001:2018 standard is set to be replaced by ISO/AWI 41001 , which is currently under development.

By achieving ISO 41001:2018 certification , organizations can demonstrate their commitment to providing a high level of quality in facility management. Certification requires a thorough audit conducted by a certified third-party auditing body. This process involves assessing the organization’s facility management system against the standard’s requirements to ensure compliance.

Once an organization obtains certification, it can display the ISO 41001:2018 certification logo, demonstrating to stakeholders and customers that the company adheres to international best practices in facility management.

Component Key Tasks & Responsibilities
Daily Operations & Maintenance
Environmental Health & Safety (EHS)
Sustainability & Energy Management
Asset Maintenance and Management
Space Planning and Utilization
Strategic Planning for Future Needs

According to the International Facilities Management Association (IFMA), which adopts the ISO’s definition of facility management , “Facility Management is an organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.”

It encompasses a wide range of responsibilities, from ensuring the facility’s overall maintenance and upkeep to managing budget and expenses related to facility operations , overseeing safety and security protocols within the building, and coordinating with vendors and contractors for repairs and renovations. Here’s a closer look at the key elements of facility management. 

Daily Operations & Maintenance

Facility managers are tasked with overseeing the day-to-day building operations, such as electrical systems, HVAC, plumbing, and landscaping. They are responsible for managing preventive maintenance activities to ensure that all systems run smoothly and minimize disruptions, as well as corrective maintenance needs as they arise. This includes managing janitorial and maintenance contracts with third-party vendors.

Facility managers also create detailed reports and maintain systems to track maintenance and repairs , safety and compliance, inspections, and other processes and functions.

Environmental Health & Safety (EHS)

Business person stacking blocks representing Environmental Health and Safety (EHS)

The environmental health and safety, or EHS, aspects of facility management include:

  • Ensuring that the facility complies with health and safety regulations (such as fire safety standards and codes)
  • Conducting regular safety audits
  • Implementing health and safety policies and procedures
  • Responding to emergencies
  • Creating cleaning schedules for employees and contractors
  • Upholding all cleanliness and sanitation standards

These responsibilities are carried out with the goal of maintaining a safe environment for both employees and visitors.

Facility security involves protecting the building’s infrastructure, physical space, and hardware and software components from both internal and external threats. The security component of facility management includes:

  • Overseeing the building’s security personnel
  • Implementing security policies and procedures
  • Conducting risk assessments
  • Regularly auditing security systems and processes, such as ensuring that CCTV and video surveillance systems are operational
  • Managing visitors, such as maintaining visitor logs
  • Ensuring that visitors enter only through authorized access points
  • Ensuring all restricted access areas are clearly marked
  • Ensuring the facility’s safety and security policies are followed by both employees and visitors

Sustainability & Energy Management

Facility managers and executives discussing solar panel installation

The aim of sustainability and energy management is to minimize the impact of a company’s operations on the environment. According to a report by the UN Environment Programme (UNEP), “Buildings use about 40% of global energy, 25% of global water, 40% of global resources, and they emit approximately ⅓ of GHG [greenhouse gas] emissions.” 

Sustainability has become a key priority for many companies, and facility management is one of the primary areas where gains can be made . Sustainability and energy management includes:

  • Conducting energy audits
  • Implementing water conservation measures
  • Utilizing sustainable building materials and practices
  • Developing eco-friendly waste management practices, such as recycling
  • Improving energy efficiency, such as by upgrading HVAC systems to more energy-efficient systems, replacing windows, and installing LED lighting
  • Converting to renewable energy sources such as solar or geothermal
  • Closely monitoring and analyzing utility usage and costs

These measures help reduce the operation’s environmental impact and can also reduce costs. For example, facilities that implement sustainable practices can lower their energy consumption, which translates to lower operating costs.

Asset Maintenance and Management

Asset maintenance and management is a function that often falls under the facility management umbrella. Predictive and preventive maintenance methods are vital to prevent equipment breakdowns before they occur​, and regular maintenance helps to extend the useful lifespan of equipment and infrastructure.

Keeping equipment in optimal working condition and optimizing equipment utilization can also help to reduce operational costs. Asset maintenance and management include:

  • Maintaining an up-to-date inventory of assets, including the purchase date, lifespan, warranty information, maintenance schedules, and historical repair data for each asset
  • Developing and implementing a preventive maintenance schedule, including routine inspections, cleaning, lubrication, adjustments, and replacements of parts before failure occurs
  • Performing corrective maintenance when assets break down or malfunction, including diagnosing problems, initiating repair, and minimizing equipment downtime
  • Regularly inspecting assets to ensure their safe operation and compliance with applicable regulatory standards
  • Monitoring asset performance and efficiency
  • Managing contractors or vendors who perform maintenance or repairs, including sourcing service providers, negotiating contracts, and overseeing the work performed
  • Managing costs associated with asset maintenance, repairs, and replacements
  • Reporting on asset performance, expenses, and other metrics

Space Planning and Utilization

Facility management oversees an organization’s physical space, which includes planning for efficient space utilization. This includes:

  • Analyzing the organization’s space requirements considering the number of employees, the number and frequency of anticipated visitors, the nature of the work performed in the facility, and the need for collaborative and private spaces such as meeting rooms and private office space
  • Planning and designing the layout of the space, including the placement of desks, offices, equipment, and common areas to maximize efficiency and support functional workflows
  • Creating flexible and scalable space configurations
  • Ensuring that the facility complies with health, safety, and accessibility regulations, such as maintaining clear egress paths, adhering to building codes, and incorporating ergonomic standards
  • Integrating technology into the space to support the organization’s needs
  • Managing costs associated with space utilization, such as utilities costs, maintenance costs, and rent or lease payments
  • Ensuring that the space meets safety standards, such as creating accessible emergency exits, planning clear evacuation routes, and equipping workspaces with necessary safety equipment

Strategic Planning for Future Needs

Facility management plays a crucial role in the strategic planning for an organization’s future needs, ensuring that physical spaces and infrastructures align with long-term goals and adapt to changing requirements. This includes:

  • Planning for renovations, expansions, or new construction
  • Investing in energy-efficient systems and new technologies to reduce operating costs
  • Ensuring facilities can accommodate company growth and changing needs, such as with adaptable infrastructure and scalable spaces
  • Identifying and analyzing risks to the facility, such as natural disasters, security threats, and technology failures
  • Developing risk mitigation plans, disaster recovery plans, and business continuity plans

Facility management team in a strategic planning meeting

The current presiding global facilities management organization, the International Facility Management Association, calls for facility management leaders to take a more tactical and strategic approach to protect the future of the company’s properties.

In its Strategic Facility Planning white paper, the IFMA calls for facility managers to carry out SFP (strategic facility planning) as it “helps to avoid mistakes, delays, disappointments, and customer dissatisfaction.” In addition to safety and maintenance responsibilities, facility managers are encouraged to look beyond their normal duties so that they can better support operational efficiency.

To do this effectively, managers must compile two things:

  • Strategic Facility Plan
  • Master Facility Plan

Let’s take a look at how each one can better strengthen the overall productivity of the business:

Strategic Facility Plan (SFP)

Developing a comprehensive Strategic Facility Plan (SFP) requires:

  • An understanding of the core values or changing values of the organization and how facilities must reflect the values
  • An in-depth analysis of the facility, including location, capability, and condition
  • A fundamental understanding of how the organization’s goals might affect scalability in facilities

The manager can operate as a true strategic support system if they are able to confirm each and every one of these benchmarks with the appropriate departments while implementing effective day-to-day practices. It is through the use of this blend of current and future that all parties involved can tackle changes as they arise as effectively as possible.

Master Facility Plan (MFP)

The Master Facility Plan (MFP), also known as a Facilities Master Plan , is a framework for planning the “physical environments that encompass the buildings.” Let’s explore what a holistic master plan looks like, taking into account both day-to-day tasks and future space needs.

Here’s what a Master Facility Plan should include:

  • Zoning, regulation, covenant assessments
  • Space standards and benchmarks
  • Program of space use
  • Workflow analyses
  • Engineering assessment and plan
  • Block, fit, or stacking plans
  • Concept site plan or campus plan
  • Architectural image concepts
  • Long-term maintenance plan
  • Construction estimates
  • Phasing or sequencing plan (the sequence or projects)

The MFP should be regularly reviewed and updated. Facility managers should engage all departments that impact their facility so they can support their organization as it moves forward profitably.

Like any other discipline, facility management comes with its fair share of challenges. Here are some of the top challenges faced by facility managers.

Cost Management

Cost management is a challenge for facility management because there are so many variables to consider. From maintenance and repairs to utilities and supplies, there are numerous expenses that need to be carefully monitored and controlled.

Additionally, unexpected issues can arise that require additional funds to address, making it difficult to stick to a budget. Furthermore, facility managers need to balance cost management with providing a safe, comfortable, and functional environment for employees and customers. This can sometimes require investing in more expensive solutions in order to achieve long-term cost savings.

In the face of economic instability and budget constraints, facility management may not be seen as a critical investment by businesses, which can create additional cost restraints. Effectively managing facility costs requires a strategic approach and constant monitoring to ensure that expenses remain within budget.

Technological Advancements

Facility managers using sophisticated digital technology solution

Facilities require constant updates and upgrades to keep up with the latest technology . This can be costly and time-consuming for facilities managers, as they need to continuously assess and implement new technologies to improve efficiency and productivity.

Additionally, technological advancements can also pose security risks, as more connected devices and systems, such as IoT devices and cloud-based systems, increase the potential for cyber attacks. Facilities managers must stay informed about the latest cybersecurity threats and implement robust security measures to protect their facilities from potential breaches.

Technological advancements are particularly challenging in facility management because they have the potential to streamline operations and enhance the facility’s functionality, but at the same time, they require a significant investment of time and resources to effectively manage.

Sustainability and Environmental Regulations

Sustainability requires a shift in mindset and practices toward more eco-friendly and sustainable operations . This may involve implementing new technologies, processes, and materials that can be costly and time-consuming.

Compliance with environmental regulations also adds another layer of complexity, as facility managers need to stay abreast of changing policies and ensure that their operations comply with these regulations.

The biggest challenge for modern organizations is balancing sustainability goals with operational and financial considerations. Sustainability initiatives often require long-term planning and investment, which can be difficult to prioritize in the face of immediate budgetary constraints.

Emergency Preparedness

Emergency preparedness requires a significant amount of planning, training, and resources to ensure that a facility is prepared for any type of emergency situation. Facility managers must conduct risk assessments, develop emergency response plans, provide training for staff, and invest in emergency equipment and supplies.

Additionally, facilities must comply with various regulations and standards related to emergency preparedness, which can be complex and time-consuming to navigate. In the event of an emergency, facility managers must be able to quickly and effectively respond to protect the safety of occupants and minimize damage to the facility.

The ever-changing nature of potential threats requires constantly updating and improving emergency response plans. This requires clear communication, coordination with emergency services, and the ability to make quick decisions under pressure.

Changing Needs and Demands

Facility manager discussing changing needs with a worker

As mentioned above, changing needs and demands present a prominent challenge in facility management, requiring constant adaptation and flexibility.

Facilities need to be able to respond to shifting priorities, regulations, and technological advancements to meet the needs of employees, customers, and stakeholders. This means that facilities managers must constantly assess and reassess their strategies, processes, and resources to ensure they are providing an optimal environment for the people using the facility.

Failure to anticipate and address changing needs can lead to inefficiencies, dissatisfaction among employees and visitors, and ultimately, an impact on the organization’s overall success. Staying ahead of evolving trends and demands is essential for effective facility management.

Staffing and Hiring

Staffing and hiring require finding individuals with a specific set of skills and experience in areas such as maintenance, engineering, and operations. Additionally, facility management roles often involve a wide range of responsibilities, from ensuring compliance with safety regulations to managing budgets and overseeing projects.

Finding candidates who are not only qualified but also culturally fit with the organization can be a time-consuming process. Furthermore, turnover rates in facility management tend to be high due to the demanding nature of the job, which means that constant recruitment and training efforts are necessary to maintain a fully staffed and capable team.

Facility manager wearing an orange vest touching digital screen with facility management icons

Having a well-thought-out facility management plan is crucial for maintaining the functionality and efficiency of any building or property. Follow these key steps to implement an effective facility management plan.

  • Inventory your current assets. Create a comprehensive inventory of all assets , equipment, and systems within the building. Identify any maintenance issues or areas that need improvement. This will help you prioritize tasks and allocate resources effectively.
  • Audit your facility operations. In addition to assessing your assets , you should also evaluate your facility’s current operations to identify bottlenecks, inefficiencies, and opportunities for process improvements.
  • Set clear objectives. Clearly define what you aim to achieve with your facility management plan, aligning with the overall organizational goals. Your goals and objectives could range from ensuring the longevity of physical assets to enhancing the well-being and productivity of occupants.
  • Develop facility management policies. Policies will guide your workforce in ensuring efficient and safe operations. Policies should include emergency protocols, evacuation plans, emergency contact information, and safety measures. You can also establish policies for preventive maintenance, security, sustainability, information technology, procurement and vendor management, and disaster recovery. 
  • Develop a maintenance schedule. One of the key aspects of facility management is maintenance. Develop a schedule for routine facility maintenance tasks such as HVAC system inspections , plumbing checks, electrical system maintenance, and general cleaning. Regular maintenance is crucial to prevent breakdowns and extend the useful lifespan of your assets.
  • Implement technology solutions. Technology plays a significant role in facility management. The right facility management software to centralize data, streamline operations, and improve decision-making through analytics. Consider features like asset tracking, work order management, and predictive maintenance .
  • Develop an asset tagging system . Facility management asset tags and labels integrate seamlessly with your facility management software to streamline work order tracking, equipment maintenance, condition monitoring, and reporting. Choose durable asset tags and labels, such as Camcode’s Rigid Metalphoto® Labels and Foil Metalphoto® Labels , that can withstand your facility’s operating conditions. For instance, Camcode’s Metalphoto labels have excellent resistance to chemicals, solvents, abrasion, extreme temperatures, and UV, offering an expected exterior lifespan of more than 20 years.
  • Maintain comprehensive documentation. Keep detailed records of all facility management activities, including maintenance records, inspections, compliance documents, and training records. This supports regulatory compliance and can also aid in decision-making. 
  • Train your staff. Make sure your facility management team is well-equipped to handle their responsibilities and tasks. Provide training on safety procedures, maintenance protocols, and how to use any technology solutions that are in place. Foster a culture of engagement and accountability, encouraging staff to take ownership of facility maintenance and efficiency. 
  • Monitor and continuously improve performance. Track key performance indicators such as maintenance costs, downtime, and energy usage. Leverage this data to inform decision-making and adjust your processes to continuously optimize performance.
  • Plan for the future. Be prepared to adapt your strategies in response to new technologies, regulatory changes, or shifts in organizational priorities. Your facility management plan should include a future needs assessment, capacity planning, and resilience strategies that can help your company mitigate long-term risks. 

Global Facility Management Market Growth Projections Chart

Based on data from Fortune Business Insights

Managing facilities efficiently is crucial to ensuring smooth operations and maximizing productivity. Facility management software has emerged as a powerful tool that enables organizations to streamline their facilities management processes, improve asset performance, and reduce costs.

In fact, the global facility management market was valued at $1,260.0 billion in 2022 and is expected to grow at a CAGR of 6.7%, reaching $2,031.4 billion by 2030​​.

Facility management software helps organizations manage their facilities, assets, and maintenance processes more effectively. It provides a centralized platform where facility managers can track and monitor various aspects of their facilities, such as equipment maintenance, space utilization, energy consumption, and vendor management.

Type of Software Key Features
Computer-Aided Facility Management (CAFM)
Computerized Maintenance Management Systems (CMMS)
Enterprise Asset Management (EAM)
Integrated Workplace Management Systems (IWMS)

Facility management software comes in various forms, from software focused on a specific function such as asset management to comprehensive, integrated facility management solutions that encompass all the core functions of facility management. Here’s a look at the most commonly used types of facility management software.

Computer-Aided Facility Management (CAFM)

Facility manager using facility management software on a laptop

CAFM software is a tool used by facility managers to efficiently manage and maintain their buildings, assets, and workplace environments. This type of software integrates various aspects of facility management , such as space planning and allocation, maintenance management, asset tracking, and resource management and scheduling, into one centralized platform.

CAFM software streamlines workflows and improves overall productivity by providing real-time information on building operations and maintenance. With this software, managers can easily track key metrics, generate reports, and make informed decisions to optimize building performance and reduce costs .

The benefits of CAFM solutions include:

  • Extending asset life spans due to preventive maintenance
  • Increased safety
  • Centralized data for strategic planning
  • Cost savings
  • Improved communication
  • Reduction in energy-related expenses

Computerized Maintenance Management Systems (CMMS)

CMMS software , or a centralized maintenance management system , centralizes information about an organization’s maintenance operations. It helps optimize the use and availability of equipment such as vehicles, machinery, and other physical assets.

CMMS systems are designed to simplify the maintenance process by providing tools and features that streamline tasks such as work orders, inventory management, asset tracking, and scheduling.

At its core, a CMMS is used to track and manage maintenance activities, from routine inspections to major repairs. By centralizing all maintenance-related data in one system, organizations can better organize their maintenance operations, improve workflow efficiency, and reduce downtime.

Key features of a CMMS include preventive maintenance scheduling, which allows users to create maintenance schedules for equipment based on time or usage triggers; work order management, which enables users to create, assign, and track maintenance tasks; inventory management, which helps users keep track of spare parts and supplies needed for maintenance; and reporting and analytics, which provide insights into maintenance performance and help identify areas for improvement.

The benefits of a CMMS include:

  • Increased efficiency
  • Reduced equipment downtime
  • Improved equipment and employee safety
  • Cost control
  • Predictive and preventive maintenance scheduling
  • Accurate reporting and data analytics

Enterprise Asset Management (EAM)

Enterprise Asset Management (EAM) software is a comprehensive solution that helps organizations manage their physical assets throughout their lifecycle. These assets can range from equipment and machinery to vehicles and buildings. EAM software enables businesses to track, maintain, and optimize their assets to ensure they are operating efficiently and effectively.

Asset tracking is a key feature of EAM. It allows businesses to monitor where their assets are located, who is using them, and how they are being utilized. With this information at their fingertips, organizations can make more informed decisions about their assets and maintenance needs.

Another key function of EAM is maintenance management. It allows businesses to schedule routine maintenance for their assets, track work orders, and ensure that all maintenance tasks are completed on time.

EAM software also provides valuable insights into asset performance and usage. By analyzing data collected from the software, organizations can identify trends, make predictions, and optimize their asset management strategies.

The benefits of EAM software include:

  • Reduced costs
  • Improved asset performance
  • Reduced breakdowns and downtime

Integrated Workplace Management Systems (IWMS)

Facility managers using a multi-screen setup with an integrated workplace management system (IWMS)

IWMS solutions provide a comprehensive suite of tools to manage all aspects of facility and real estate management. They integrate functionalities for real estate management, capital project management, facility space management, maintenance management, and environmental sustainability.

IWMS software enables facility managers to streamline their processes, improve efficiency, and make data-driven decisions to optimize the use of their workspace. One key feature of an IWMS is its ability to centralize data and generate insightful reports on various aspects of facility management. This includes information on space utilization, maintenance schedules, energy consumption, lease agreements, and compliance with regulations.

An IWMS can also automate routine tasks and workflows. For example, maintenance requests can be automatically routed to the appropriate personnel, work orders can be scheduled and tracked, and inventory levels can be monitored in real-time.

An IWMS also helps organizations ensure compliance with health and safety regulations, environmental standards, and industry best practices. By providing tools for tracking and reporting on these aspects, facility managers can proactively address any issues and maintain a safe and sustainable work environment for employees.

The benefits of an IWMS include:

  • Increased productivity and efficiency
  • Reduced errors
  • Informed decision-making backed by data
  • Automation of routine tasks and workflows
  • Improved safety

Facility manager and inspectors conducting  an audit to ensure regulatory compliance

Facility management is subject to various regulations and laws to ensure safety, compliance, and efficiency within the workplace. These regulations cover a wide range of aspects, from health and safety measures to regulations related to equipment.

The regulations applicable to a specific organization depend on the industry, location, and size of the business. Regulations are set forth by multiple entities.

On top of international and federal regulations, state and local regulations may also apply to specific industries or across the board for businesses and employers. Needless to say, compliance is multi-faceted and incredibly complex, requiring a comprehensive management strategy. 

Let’s review some best practices for implementing and maintaining a strong facility management compliance program.

Understand What Regulations Apply

Facilities managers must stay informed about relevant laws, regulations, and codes that apply to their industry. Laws can vary depending on the location and type of facility, so it’s important to monitor updates and changes in regulations regularly.

As mentioned above, there are many regulations that facilities may be required to comply with, so the first step in developing a robust compliance program is to understand what regulations apply to your facility.

For example, the UK government introduced The Management of Health and Safety at Work Regulations in 1999, which apply to employers in the UK, while U.S.-based businesses are subject to OSHA (Occupational Safety and Health Administration) regulations and the Americans with Disabilities Act (ADA). There are also international and national labor laws created by the International Labour Organization (ILO) and the U.S. Department of Labor , respectively.  

The U.S. healthcare sector must comply with HIPAA (Health Insurance Portability and Accountability Act of 1996) regulations , and food manufacturing facilities , medical device manufacturers , and pharmaceutical facilities are subject to regulations set forth by the Food and Drug Administration (FDA).  

Start by identifying all applicable regulations and laws, considering organizational, reputational, and strategic risks.

Conduct Regular Audits

Conduct internal audits to assess your compliance with these regulations and the effectiveness of your security and compliance strategies.

Conducting regular audits of your facility can help you identify areas where you may be falling short of regulatory compliance. These audits should cover everything from fire safety regulations to environmental laws to ensure that your facility is meeting all necessary requirements.

Develop a Compliance Roadmap

Developing a comprehensive compliance plan requires a clear understanding of your compliance status and the regulations you need to comply with. This plan should outline the specific regulatory requirements that apply to your facility and the steps you will take to ensure compliance. Prioritize your actions based on the most critical compliance requirements and risks​.

It should also clearly define the responsibilities of all stakeholders involved. This plan should be regularly reviewed and updated as regulations change.

Develop Safety & Compliance Checklists

Facility worker reviewing a safety and compliance checklist before operating equipment

Develop safety and compliance checklists that clearly outline the steps to take in certain situations. Some commonly used safety and compliance checklists in facility management include:

  • Fire safety checklist
  • Electrical safety checklist
  • HVAC system checklist
  • Building security checklist
  • Environmental compliance checklist
  • General maintenance checklist

Of course, the checklists you develop will depend on the regulations that apply to your organization as well as your company’s internal policies and procedures. 

Each item on the checklist should be specific, measurable, and actionable, leaving no room for ambiguity. Regularly review and update the checklist to reflect changes in regulations, facility modifications, or lessons learned from incidents, and ensure that checklists are readily available to employees and stakeholders.

For example, you might post a fire safety checklist or evacuation plan near the emergency exits in your facility or attach durable instructional labels to equipment . These labels can be printed with essential safety, operational, or compliance steps to promote workplace safety and compliance.  

Provide Comprehensive Training

Educate your employees about compliance policies, procedures, and standards. All staff members involved in facilities management should receive training on regulatory compliance. This training should cover the specific regulations that apply to your facility and the procedures and protocols that need to be followed to ensure compliance.

Regular training ensures that employees understand their roles in maintaining compliance and are updated on any regulatory changes or updates to company policies​.

Maintain Documentation

Keeping detailed records of your facilities management activities, including maintenance schedules, inspections, and repairs, is essential for demonstrating regulatory compliance. Make sure that all documentation is easily accessible and up-to-date.

Establish Effective Communication & Monitoring Procedures

Establish effective communication channels for reporting compliance issues or concerns without fear of retaliation. Implement monitoring and auditing systems to continuously assess the effectiveness of your compliance program and identify risks.

Regular reviews and updates to the program are essential to adapt to changes in regulations and business operations.

Leverage Technology

Utilize regulatory compliance software (or facility management software with compliance management capabilities) to automate and streamline compliance processes. This can simplify the management of regulatory changes, policy updates, and compliance assessments. The right software can also provide valuable insights and analytics to improve decision-making and ensure continuous compliance​.

Implement Accountability & Corrective Action Plans

Establish clear procedures for enforcing compliance policies and taking corrective action in case of non-compliance. Accountability at all levels ensures that compliance is taken seriously and that any issues are addressed promptly to prevent recurrence.

Cultivate a Culture of Compliance

Clearly communicating your organization’s code of conduct and ensuring it reflects your organizational values, regularly communicating changes, and implementing effective training and employee engagement programs are all part of building a culture of compliance. Following these practices and the best practices outlined above helps to minimize compliance violations and promotes a positive working environment.

If you’re unsure how to ensure regulatory compliance in your facility, consider working with compliance experts who specialize in facilities management and have experience in your industry. These experts can provide guidance and support to help you meet all necessary requirements.

Trend Opportunities Challenges
Smart Buildings
Cloud-Based Solutions
Sustainability & Green Initiatives
Employee Well-Being
Flexible Workspaces
Increasing Building Standards

A variety of trends and technologies are shaping facility management, revolutionizing the way facilities are operated and maintained. Let’s examine some of the biggest trends in facility management and the challenges and opportunities they present for facility managers and operators.

Smart Buildings

Growth Projections for the Global Smart Buildings Market from 2023-2032 chart

The global smart buildings market has grown significantly. It was valued at $96.96 billion in 2023, and it’s projected to grow at a CAGR of 21.8%, from $117.42 billion in 2024 to $568.02 billion by 2032.

The rapid adoption of smart technologies marks a shift towards more efficient, sustainable, and user-friendly environments. This transformation is driven by the integration of Internet of Things (IoT) devices, artificial intelligence (AI), machine learning (ML), and other digital innovations into the physical infrastructure of facilities.


  • Advanced analytics: These advancements produce vast amounts of data, from occupancy levels to energy usage patterns. This data, analyzed through advanced analytics, informs strategic decision-making, helping managers optimize space usage, reduce costs, and improve overall building performance.
  • Automation: Smart building technologies can automate routine tasks, from HVAC adjustments to lighting control, based on real-time data and predictive analytics. This reduces manual oversight requirements and helps to reduce waste, promote sustainability, and lower operational costs, leading to more efficient facility management.
  • Safety & security: Smart building technologies enhance building safety and security measures. Real-time surveillance, access control systems, and emergency response mechanisms can now be integrated and managed through a centralized platform, improving the ability to respond to incidents and ensure occupant safety.

While the benefits are substantial, the rapid adoption of smart building technologies also presents challenges, such as the significant upfront investment, potential cybersecurity risks, and the requirement for ongoing management and updating of these systems.

These advanced systems require facility managers to have a solid grasp of building information systems, and there’s a growing need for skilled personnel who can manage and optimize them.

Cloud-Based Solutions

Cloud-based solutions are a major driver in the industry, offering opportunities for efficiency, scalability, and integration. These solutions allow facility managers to access and analyze data from anywhere, make informed decisions in real time, and improve the overall management and operation of facilities.

  • Lower costs: By utilizing cloud solutions, organizations can reduce the need for expensive on-premises hardware and the associated maintenance costs. Cloud services typically operate on a subscription model, which can be more affordable and predictable in terms of budgeting.
  • Scalability: Cloud-based solutions can be easily scaled up or down based on the facility’s needs, allowing for efficient resource management. This scalability supports the organization’s growth without the need for significant additional investment in IT infrastructure.
  • Integration: Cloud platforms can also facilitate the integration of various building management systems and applications, from energy management to security and maintenance. This integration can lead to more holistic and efficient facility management practices, and it can also enhance collaboration among team members, stakeholders, and third-party service providers.

As with any technology that relies on internet connectivity, cloud-based solutions introduce risks related to data security and privacy. Ensuring the protection of sensitive information and compliance with data protection regulations is paramount.

The effectiveness of cloud-based solutions is heavily reliant on consistent and high-speed internet access. Interruptions in connectivity can hinder access to the systems and data needed for facility management.

Sustainability & Green Initiatives

In the modern world, sustainability and Environmental, Social, and Governance (ESG) reporting have become crucial aspects of facility management, driven by both regulatory and societal pressures. With the increasing focus on corporate responsibility and environmental impact, organizations are being held more accountable for their operations and the effects they have on the environment and society.

Sustainability and ESG reporting in facility management play a significant role in ensuring that businesses are operating in a way that is not only profitable but also responsible and ethical.

  • Measuring environmental impact: By collecting data on energy consumption, greenhouse gas emissions, water usage, and waste generation, companies can monitor their performance and identify areas where improvements can be made to reduce their overall environmental footprint.
  • Transparency & stakeholder engagement: By disclosing information about their sustainability efforts and performance, organizations can build trust with investors, customers, employees, and the broader community. This can foster improved relationships with stakeholders and can attract socially responsible investors who want to support companies that prioritize sustainable and ethical practices.
  • Competitive advantage: Companies that demonstrate a commitment to sustainability and ethical practices may also benefit from increased market opportunities, improved brand reputation, and a competitive edge in the marketplace.

Unlike financial reporting, there is no universal set of standards for reporting on sustainability and ESG factors. This can make it difficult for facility managers to know what data to collect and how to report on their sustainability performance in a consistent and meaningful way.

Another challenge is the complexity of collecting and analyzing data on sustainability and ESG factors. It involves tracking a wide range of data points, from energy and water consumption to waste management and indoor air quality, which may be spread across multiple systems and sources. This makes it challenging to aggregate and analyze in a timely and accurate manner.

Different stakeholders sometimes have differing priorities and expectations related to sustainability, which can be difficult to balance. 

Employee Well-Being

Today’s companies are increasingly prioritizing employee and occupant well-being , with initiatives aimed at creating productive and satisfying work environments through ergonomic workspaces and indoor air quality monitoring​​.

  • Enhanced productivity: Properly designed workspaces that follow ergonomic principles can significantly reduce physical strain and discomfort, and good indoor air quality (IAQ) can improve cognitive function, reduce fatigue, headaches, and dizziness, and decrease absenteeism due to illness. This translates to higher levels of concentration and productivity.
  • Reduced absenteeism and turnover: A healthy work environment can significantly reduce absenteeism related to health issues, as well as turnover resulting from dissatisfaction with the work environment. Lower turnover rates not only reduce recruitment and training costs but also contribute to a more experienced, cohesive, and efficient team.
  • Enhanced corporate image: A company’s commitment to employee well-being reflects positively on its brand and corporate image. It signals to customers, clients, and partners that the company values its human resources and is committed to sustainable, responsible business practices.

The upfront costs of purchasing ergonomic furniture, upgrading HVAC systems for better air quality, and implementing other wellness-focused changes can be significant. However, it’s difficult to quantify and measure the direct impact of wellness initiatives on productivity, employee satisfaction, and health outcomes, which can make it challenging to monitor and adjust strategies.

Facility managers may find it challenging to demonstrate immediate returns on investment to stakeholders, as benefits such as increased productivity and reduced absenteeism may take time to become evident, making it challenging to justify further investment.

Space and infrastructure limitations can also pose challenges when it comes to implementing these initiatives. For instance, older buildings may have limitations that make it difficult to implement modern ergonomic solutions or improve air quality without substantial renovations. 

Flexible Workspaces

Flexible workspaces are work environments that are adaptable and can be easily reconfigured to meet the changing needs of a business or organization. These spaces are designed to enable employees to work in a variety of settings, whether it be in a traditional office space, a collaborative area, a quiet zone, or even remotely.

  • Adaptability: By offering a range of work settings, employees can choose the environment that best suits their task at hand, whether it be a quiet area for focused work or a collaborative space for group projects. This can lead to increased motivation and efficiency in the workplace.
  • Reduced overhead costs: With a dynamic layout that can be easily adjusted, companies can make more efficient use of their physical space and avoid the need for costly renovations or expansions. Hot-desking and shared spaces minimize unused office real estate, especially in companies that offer remote work options.
  • Talent acquisition and retention: Modern, adaptable work environments are attractive to prospective employees, particularly the growing segment of the workforce that values flexibility and autonomy. This can be a significant advantage in talent acquisition and retention.

Flexible workspaces come with challenges, such as managing noise levels, ensuring adequate privacy, and maintaining a sense of community and team cohesion. For example, it’s often challenging to find the right balance between open spaces, collaborative areas, and quiet zones can be challenging. Too much of one type of space can lead to underutilization of others, affecting overall productivity.

It can also be difficult to manage shared resources efficiently, such as ensuring that all employees who need it have access to private office space at the same time or that enough conference rooms are available for scheduled meetings.

Data security is also a potential concern. With employees moving around and using different workstations, ensuring secure and reliable access to networks and data is more complicated. The risk of data breaches may increase if proper cybersecurity measures are not in place.

Increasing Building Standards

Facility manager discussing building regulations while reviewing facility plans

In recent years, building standards and regulations have become increasingly strict in order to promote sustainability, energy efficiency, and overall safety. Regulations such as California’s A.B.2446 , which requires new buildings to conduct lifetime environmental impact studies and make these findings public, signify a broader shift towards sustainability and transparency in the construction and facility management industries.

This trend is growing, as governments around the world are imposing stricter building standards to combat climate change, reduce energy consumption, and minimize facilities’ environmental footprints. While these regulations are important for the environment and public safety, they have a direct impact on facility management.

For example, A.B.2446 requires the entire building lifecycle to be considered from the start, from using sustainable construction materials and methods to optimizing operational energy consumption and sustainable methods for eventual decommissioning. The aim is to reduce embodied carbon emissions, which account for an estimated 11% of global energy-related carbon emissions, according to the Natural Resources Defense Council (NRDC).

According to the U.S. Green Building Council , “In the buildings context, embodied carbon refers to the greenhouse gas (GHG) emissions generated by the manufacturing, transportation, installation, maintenance and disposal of building materials.”

As mentioned earlier in this guide, ISO 41001:2018, the International Standard for Facility Management Systems, was amended in 2024 to incorporate climate change awareness and action considerations. These changes apply not only to facility management but all existing and upcoming ISO Management Systems Standards (MSS).

Companies pursuing ISO 41001:2018 certification will need to incorporate these considerations into their business practices. The amendments, added to Clauses 4.1 and 4.2 of the current Annex SL Standards , include:

  • Clause 4.1: This clause, “Understanding the organization and its context requirements,” now has a new requirement that “The organization shall determine whether climate change is a relevant issue.”
  • Clause 4.2: This clause, “Understanding the needs and expectations of interested parties,” now has an additional note, “NOTE: Relevant interested parties can have requirements related to climate change.”
  • Energy auditing and benchmarking: Conducting energy audits and benchmarking building performance against industry standards can identify areas for improvement and track progress over time. Facility managers can manage these audits and implement strategies to improve energy use and reduce carbon footprints.
  • Corporate branding and reputation: Companies that are proactive in adopting sustainable practices can position themselves as industry leaders in corporate responsibility. Communicating these sustainability efforts effectively can enhance customer loyalty and attract new customers who prefer to support businesses that are committed to environmental stewardship.
  • Enhanced community relations: Implementing sustainability initiatives, especially those that have a direct positive impact on the local community, can improve a company’s relationship with the community. This might include efforts to reduce emissions, waste management practices that contribute to cleaner local environments, or the implementation of green spaces. For instance, companies can make a significant impact by implementing waste reduction and recycling programs, particularly in larger complexes and commercial buildings.

As public awareness grows, the pressure on lawmakers to pass stricter building codes and legislation to combat climate concerns.

Stricter building standards often require more advanced systems and technologies to be installed in buildings, such as energy-efficient HVAC systems, smart building controls, and renewable energy sources. Preventive maintenance becomes critical to ensuring systems operate at peak efficiency, reducing energy consumption, and prolonging the lifespan of building components.

Stricter building standards can also impact the overall design and layout of buildings, and maintenance procedures must be adapted accordingly. For example, buildings with more stringent fire safety regulations may require more frequent fire drills and inspections, while buildings with enhanced energy efficiency standards may need to have their systems serviced more frequently.

With the requirement to disclose environmental impacts, there is an increased need for accurate data collection, monitoring, and reporting. Facility managers must implement systems to track energy consumption, water usage, waste generation, and other environmental metrics. On the plus side, this data can also help identify opportunities for improvement and demonstrate sustainability efforts to stakeholders.

Facility management is a comprehensive discipline crucial for the successful operation and growth of organizations in every business sector. Effective facility management enhances the safety and productivity of workspaces and plays a pivotal role in reducing operational costs and environmental impact.

As we look to the future, the importance of facility management in enhancing business operations, reducing environmental impact, and improving the quality of work environments cannot be overstated. The ongoing development of new technologies and the increasing focus on sustainability and flexibility will continue to drive innovation in this field, presenting both challenges and opportunities in facility management.

What do facilities managers do?

Facilities managers are responsible for ensuring that the buildings and services meet the needs of the people who work in or visit them. They manage services such as cleaning, security, and parking, and ensure that the environment is safe and efficient.

Their role includes maintaining, operating, and improving buildings, ensuring that facilities comply with laws and regulations, and managing budgets and contracts related to building services.

How can you determine the success of facility management?

Determining the success of facility management involves measuring performance against specific goals and objectives. Key performance indicators (KPIs) might include operational efficiency, cost savings, compliance with regulations, occupant, visitor, or employee satisfaction, and sustainability metrics.

For example, cost savings can be measured by comparing the facility management budget to actual expenses and seeing if there are any reductions in costs. Efficiency improvements can be evaluated by analyzing how well resources are being utilized and whether there are any bottlenecks in operations. Regular audits, feedback from users, and comparisons with industry benchmarks are also crucial.

What is the quality standard for facility management?

The quality standard for facility management is often benchmarked against the ISO 41001:2018 standard. This international standard provides a framework for establishing, implementing, maintaining, and improving an effective facility management system, focusing on efficiency, safety, and sustainability.

What is facility management compliance?

Facility management compliance involves ensuring that a facility’s operations and practices align with all relevant laws, regulations, and industry standards. This includes everything from safety regulations to environmental policies to building codes.

Facility managers must stay current on compliance requirements and ensure that their facilities always meet these standards. Failure to comply with regulations can result in fines, penalties, or even legal action, making compliance a critical aspect of successful facility management.

What is a facility management plan?

A facility management plan is a comprehensive document that outlines the strategies and procedures for managing and maintaining a facility. It includes information on how the facility will be operated, maintained, and repaired to ensure that it remains in optimal condition.

The plan may cover areas such as preventative maintenance schedules, emergency response protocols, security measures, energy efficiency strategies, and budgeting for maintenance and repairs. A well-developed facility management plan is essential for ensuring that a facility operates efficiently and effectively and that it meets the needs of its occupants.

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Facilities Management Plan Template

Facilities Management Plan Template

What is a Facilities Management Plan?

A Facilities Management Plan outlines processes and procedures for managing a facility. It outlines strategies and goals for improving the efficiency, safety, and security of a facility and the people who work in it. It is important for facilities managers and teams to have a plan in place to ensure that the facility is managed in the most effective and efficient way possible.

What's included in this Facilities Management Plan template?

  • 3 focus areas
  • 6 objectives

Each focus area has its own objectives, projects, and KPIs to ensure that the strategy is comprehensive and effective.

Who is the Facilities Management Plan template for?

This Facilities Management Plan template is designed for facilities managers and teams in all industries who are looking for a way to create a plan for managing their facilities. This template provides a structure for creating a plan that can be adapted to fit the needs of any facility. It can also help facilities managers and teams stay organized and on track to achieving their goals.

1. Define clear examples of your focus areas

Focus areas are the primary goals that the Facilities Management Plan is designed to achieve. These focus areas can vary depending on the goals and needs of the facility, but some common examples include enhancing facility management, optimizing maintenance processes, and enhancing facility security. It is important to clearly define these focus areas as they will serve as the foundation for the rest of the plan.

2. Think about the objectives that could fall under that focus area

Objectives are the specific goals that need to be achieved in order to accomplish the focus area. For example, under the focus area of enhancing facility management, objectives could include improving communication between Facility Managers and staff and increasing the efficiency of facility management. Objectives should be specific and measurable.

3. Set measurable targets (KPIs) to tackle the objective

KPIs, or Key Performance Indicators, are measurable targets that are designed to track the progress of an objective. For example, an objective of increasing the efficiency of facility management could have a KPI of decreasing the time spent on daily tasks. KPIs should be measurable, achievable, and relevant to the objective.

4. Implement related projects to achieve the KPIs

Projects, or actions, are the steps that need to be taken in order to achieve the KPIs. For example, if the KPI is to decrease the time spent on daily tasks, a project could be to implement a facility management software. Projects should be specific and achievable.

5. Utilize Cascade Strategy Execution Platform to see faster results from your strategy

Cascade Strategy Execution Platform helps teams create, execute, and measure their strategic plans. Cascade makes it easy to create a plan and keep track of progress, and helps teams identify areas for improvement and take action quickly. With Cascade, teams can see faster results from their strategy.

Complete Guide to Facilities Management

Facility management professionals carry out a range of activities to ensure all types of buildings and properties remain safe, orderly, productive, and efficient.

Without  facilities managers , the world as we know it would quickly cease to exist. It would start small. Light bulbs would burn out, machines would overheat and fail, eventually buildings would crumble and fall.  Facilities managers and maintenance professionals  keep their organizations running by ensuring properties and equipment always remain in peak condition to keep employees safe and productive and ensure customers are always satisfied. 

What if facilities management didn’t exist? 

As humans, we occupy space, and we are accustomed to our spaces working for us, not against us. We need these areas to be safe, functional, and comfortable. And there’s a lot to that. 

When everything goes to plan, this means that your job as a facilities manager is less stressful. No emergencies, easy-to-manage workloads, and fewer incidences.  A boost in productivity and reductions in absenteeism, downtime and wastage, not to mention the lack of accidents. 

It’s clear how important it is to have a well-maintained facility, but what if you don’t? What happens if you don’t have the resources you need to make it happen: adequate staffing, budget, training, equipment, etc.?

The impact on the Company

Your facilities management team is responsible for the overall well-being and functioning of the entire facility. You touch each and every department. Without you, equipment lifespans are reduced, inventory controls can fall by the wayside, bulbs can burn out, machines can overheat. Even worse, problems can get so bad that they bring your revenue-generating activities to a screeching halt. Facility safety also becomes an issue. You manage the security systems, fire systems, ventilation systems, and tricky and often risky elevator systems. If something is out of order, people’s safety is at risk. If someone gets hurt, that bill the company receives is going to hurt.  Depending on the situation, that bill could come in the form of a lawsuit, an expensive settlement, fines from a regulatory agency, and a whole lot of bad PR….or all of the above. It’s not worth the risk. The workspace becomes a non-working space very quickly. 

The impact on the Employee

No employee wants to feel unsafe or uncomfortable at work. Imagine working in an organization that has recurring equipment failures, or worse yet, extremely high incidents of injury at work. That would be terrible, but the same is true If employees can’t do their jobs because there is no space to work, the building is too hot or too cold, and the network keeps failing.  If these issues go on for long enough the company would have a hard time keeping employees too.

The impact on the Customer

Employees are not the only ones who suffer from poor facility management. Customers notice things, too. If buildings are in bad shape, equipment breaks down more often than it works. Orders can get delayed, the quality of your products and service decreases. Injuries become a regular occurrence. Your customers are going to pick up on this.  Their user experience will not be as good as it should be. Your brand, your reputation, and your source of income will be destroyed very quickly. Get it right, and your customer satisfaction jumps up too.

Which facilities require maintenance and management?

facility management functions

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  • Industrial facilities :  Factories , warehouses, manufacturing facilities, power plants, refineries, chemical plants, etc. 
  • Commercial facilities : Offices, retail stores,  hotels , restaurants, conference centers, banks, entertainment venues, etc. 
  • Residential facilities : Apartments, condominiums, retirement facilities, dormitories, etc. 
  • Recreational facilities : Fitness centers, golf courses, arenas, amusement parks, etc. 
  • Institutional facilities : Schools, hospitals,  religious institutions , government buildings, etc.

Types of facilities management

Depending on the type and size of your organization and its properties, facilities management could mean a range of 

  • Facilities maintenance : Management and maintenance go hand in hand, ensuring that all facilities are suited to serve their function. 
  • Asset management : Working alongside maintenance teams, facilities departments oversee the upkeep, repairs, and replacement of assets like equipment and vehicles. 
  • Real estate  management : In collaboration with property managers, facilities professionals keep buildings safe and ensure repairs are all up to date. 
  • Occupancy  management : Managing facilities includes using advanced data analysis to optimize space management across built environments to maximize employee well
  • Financial and performance management : Platforms like  Computerized Maintenance Management Systems (CMMS)  help consolidate budget and performance data to generate detailed reports and drive better decision making and elevate the role of facilities professionals as strategic advisors. 
  • Building systems  management : Each facility includes a range of systems and subsystems, including those for fire safety and building security. 

Hard facility management services vs. soft facility management services

How do businesses keep all these various services and systems straight? Many break the vast world of facility management into two smaller categories: hard and soft facilities management. 

hard and soft facilities management services

Hard facilities management services (space and infrastructure)

Hard FM services focus on the physical components of the work environment and infrastructure. Most of them fall under the maintenance department. Here is an overview of hard facilities management services:

  • The plumbing system: This system plays an essential role in bringing water to a building and removing waste. Over time, blockages can occur, pressure builds up, and fixtures/piping must be replaced. As the Facility Manager, it’s your job to ensure that the plumbing system is regularly maintained and that the possible issues are fixed as quickly as possible. 
  • Lighting and HVAC systems: You will work with your team to see if the lighting and heating fixtures need repair or replacement. It’s up to the team to decide the best solutions for cost and energy savings, comfort, and functionality. 
  • Fire safety regulation compliance: Fire safety systems are required in most countries and must be regularly maintained and checked for compliance issues.
  • Mechanical & electrical systems: Keeping the electrical system running well to keep up with other building operations. The same goes for mechanical systems like elevators and water pumps. You and your team ensure they work properly and do not cause safety incidents. 
  • Structural maintenance: Regular usage or even poor design can lead to structural issues over time. When it comes to buildings, weather and other elements can start to take a toll on the structures. Wind, sun, salt, and extreme temperature changes all play their part. As a part of facility management, there should be a structural maintenance plan to identify, classify, and deal with possible structural problems. 

To successfully schedule, track, and manage all maintenance activities and work orders , facility management teams will often seek the help of computerized maintenance management software (CMMS) or Computer-aided facilities management (CAFM) software. We will discuss available software solutions in more detail towards the end of the article.

Soft facilities management services (people and organization)

On the flip side, soft facility management focuses on people and organizations. It includes services that create a more comfortable, healthier, safer, and visually appealing environment.  Common examples include:

  • Waste management: If waste is not managed, garbage bins become overloaded, and things become smelly. This is never a good thing. Waste management gets the garbage into the correct containers. It sends it away to make sure that you stay within regulatory requirements and prevent trash overcrowding.
  • Cleaning services: Custodial teams come in to clean common areas and perform other janitorial duties. Many companies will have their own janitorial staff, while others will choose to outsource.
  • Space planning: Space planning and management is an important part of facilities management. Whenever your company hires more people, expands to a new floor, buys new assets that take a big chunk of space, and wants to remodel the existing space, they will turn to you to help organize the space so that it remains comfortable, safe, and functional. 
  • Landscaping: Well-maintained grounds improve curb appeal and signal top-notch property management. Your team takes care of the seasonal and non-seasonal changes, such as planting flowers in the spring, trimming the grass during the summer, removing falling leaves during the autumn, or removing excess snow from the walkway in the winter.
  • Pest control: These fall under your domain, be it scheduling seasonal pest controls or managing pest outbreaks if they ever happen.
  • Building security: Having control of people going in and out of the facility is something that almost every building these days requires. It can also involve the management of restricted access areas inside the facility.
  • EHS compliance: Defining and maintaining acceptable standards of comfort that might include temperature, noise, seating standards, and visual cues is imperative in every company. For example, selecting specific chairs that guarantee employee comfort for desk workers. Depending on the industry, EHS standards can differ widely. In a typical office setting, they may seem relatively tame. Still, in a pharmaceutical company where employees may be handling dangerous substances, standards will be different. EHS standards will change from business to business depending on the needs of the company. 

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What do facilities managers do?

Maintenance manager skills

You have to be a jack of all trades to do this job well. The support of a great team and the right software will help take you to the next level of your career.  A facilities manager can have a dozen balls up in the air on any given day. As a facility manager, you touch so many areas: 

  • Property strategy: What’s the current property portfolio of the company? Do you lease or own? As the world turns, more and more companies are adopting remote work policies where employees can work from home at least some of the time. How your company approaches this major shift in the culture of work will also impact your needs for employee-occupied space into the future.
  • Space management: To piggyback on what was said above, are employees required to be in office? If not, there’s room for some creativity in space management. Perhaps changing to an “open office” layout where employees can “check out” a workspace as needed is a solution your company considers if employees work in a hybrid format.
  • Communications infrastructure: We’re talking phones (no pun intended), network cabling, server storage, and beyond.
  • General building maintenance : Depending on if your company leases or owns the building, maintenance responsibilities may shift. Many commercial building owners push a lot of maintenance responsibilities to the lease-holder, not everything and not all the time.
  • Testing and inspections: This is a part of routine maintenance . You regularly check in on assets and alarms to ensure that everything is up to code and working correctly. You also need to make sure that you are compliant with OSHA and other regulatory agencies (like FDA, if applicable to your industry).
  • Contract management : You have several service providers, and those contracts and relationships need to be managed. It’s your job to make sure these are kept up. Using Lmble makes managing vendors and their contracts easy!
  • EHS(environment, health, safety): Health and safety live with you, and it’s your job to make sure that the workplace is safe for everyone in it. 
  • Security: Be it the locks on the doors, the security monitoring team or cameras, and any other part of security, these all fall under your jurisdiction. 
  • Facility Maintenance planning : Predictive and preventative maintenance are best practices to keep your organization’s assets in working order. The planning of these is a crucial part of your role. Using Limble, you can plan, schedule, and report on your maintenance and use this information to collaborate with Finance on budget forecasting.
  • Managing renovations and refurbishments: The workplace is ever-changing. Offices get bigger or smaller, paint colors change, boardrooms are built. Renovations and refurbishments sit squarely with the facility professionals to manage. The same is true for capital projects. You will work with teams to build new facilities and expand the campus.
  • Inventory management: Knowing what you have and what you need, and the value of your inventory is an integral part of maintenance and cost management. Limble makes it possible to see the value of your stock at the click of a button, and the customized reporting helps you break it down any way you need to.

And in case you wanted more, you’re not done yet! You are also responsible for: 

  • Advising businesses on measures to improve the efficiency and cost-effectiveness of the facility.
  • Supervising teams of staff across different divisions.
  • Dealing with emergencies as they arise.
  • Managing budgets; Planning for the future by forecasting the facility’s upcoming needs and requirements.
  • Helping with office relocations.
  • Drafting maintenance reports.

Tips for building and managing your facilities team

  • Develop clear and detailed job descriptions : The titles and brief descriptions above are just suggestions. You should make sure the roles, responsibilities, and the chain of command are all tailored to your unique facilities. Once you’ve got these in place, ensure all facilities team members always know where they fit in. 
  • Offer  up-skilling opportunities  and detailed  career paths : You’ll boost both performance and engagement by ensuring team members have opportunities to cross-train, learn new skills, and expose themselves to different sides of the business.
  • Emphasize the role of technology : The right time- and cost-saving solutions can improve engagement and job satisfaction across your team. Take care to loop end users in whenever you’re making tech selections and always emphasize the ways the right tools can augment their capabilities and empower them to do their jobs even better. CMMS tools in particular offer useful  integrations  with other solutions, automations for core processes, and features for  real-time data analytics . 
  • Balance  in-house  and third-party FM resources : Depending on the size of your organization and the scope of your facilities management needs, you’ll rely on a blend of both internal and external resources to make your full FM program possible. 

Software solutions that make facility management simpler, better, and faster

There are a lot of software solutions out there to help you plan and execute facility management. Let’s walk through some of the better options out there so that you can make an informed decision about the one that’s right for you, your team, and your organization.  Don’t be worried if you do not see a clear difference between some of them at first sight. They do have a lot of overlapping features.

As with every other software on this list, different software vendors offer different levels of functionality. It makes more sense to look at the exact features you need than to focus on labels like IWMS, CMMS, or CAFM.

CMMS (Computerized Maintenance Management System)

A CMMS is at the top of the list.  Using a CMMS like Limble can be a great way to help keep all your ducks in a row. You’ll be able to track workflows, report on repairs, easily keep an eye on the budget and find ways to cut costs if you need to.  Imagine how great it will be to be called into a meeting last minute and easily give feedback on the FM team’s work. It makes maintenance vastly easier by streamlining and automating all maintenance processes.  Use your CMMS to: 

  • Streamline your work order management
  • Schedule and monitor all maintenance work
  • Track spare parts inventory and forecast future inventory needs
  • Effectively manage your assets
  • Easily manage vendors and contracts
  • Run any report you need or can imagine from your custom dashboards 

Organizations that use Limble CMMS for facility management

CAFM (Computer-Aided Facilities Management)

CAFM is software that helps facility managers execute core functions. CAFM technology combines business administration, behavioral science, architecture, and engineering concepts to optimize the functioning of your organization. It can be helpful to think of computer-aided facility management as a comprehensive commercial facility or building maintenance tool with many different facets and functions. It uses several different models to cover:

  • Information management
  • Maintenance management 
  • Physical building administration
  • Floor plans and space management
  • Leasing and real-estate management
  • Asset lifecycle management
  • and administrative support

The core difference between a CAFM and CMMS is that a CAFM focuses on the physical space and things. In contrast, a CMMS focuses on the management of maintenance.  If you need more from your CAFM, you can combine it with a CMMS to give your team more support. 

IWMS (Integrated Workplace Management System)

The easiest way to describe it is that it usually offers everything you can find in a CAFM software, and then some. You can think of it as an all-in-one solution for facilities management. Aside from the CAFM features listed above, IWMS can also include:

  • Flexible real estate and lease management features
  • Project management features
  • Environmental management features
  • Mailroom management features
  • Visitor management features

On its own, this software solution would be lacking. But when paired with another more comprehensive tool, implementing an IWMS has the potential to be powerful.


Let’s first explain the acronyms:

  • BMS = building management system
  • BAS = building automation system
  • BEMS = building energy management system

BMS and BAS are often used interchangeably because they serve the same purpose. They combine hardware and software solutions to control different building systems like lighting, heating, HVAC, access control, etc. They can also be used to measure the performance and energy consumption of HVAC systems and other assets.  Facility managers have to keep an eye on energy consumption because it accounts for a big chunk of their facility’s operational costs. Building energy management systems help them measure energy consumption across the whole facility and find problematic systems and assets.  While BEMS and BMS can come together, they are usually standalone systems, implemented separately. That being said, they do work very well together. BMS/BAM primary function is to control building systems and assets. BEMS’ primary role is to collect and analyze energy consumption data (it can track everything from device electricity usage to water, gas, and steam consumption). Want to know more? Here is an article that discusses the differences between these systems in more detail. 

Building security systems

Security systems also come in different forms and offer a lot of diverse functionalities. You can use them to detect risks, record incidents, and perform risk analysis. They offer visitor management features ranging from facial recognition and badge scanning to video surveillance and capacity and occupancy tracking. As with most things, different software offers different functions. Rather than looking at the labels, think about the exact features you need and use those to help you decide what’s best for your team and organization. 

Facility professionals: titles, roles, and responsibilities

The shape and structure of your facilities management department will depend on a number of factors, but here are a few of the titles you’ll see on just about any multi-person employee roster. 

  • Facility manager : These professionals oversee facilities management programs and assign duties to teams of technicians and operators. Depending on the size and type of facility, they may have a large team of specialized operators and technicians working under them. In addition to specialized education, professionals at this level may bolster their credentials with certifications like Facility Management Professional (FMP) or Certified Facility Manager (CFM), issued by the International Facility Management Association (IFMA). 
  • Maintenance manager : Your facilities management team may work alongside a separate maintenance department or include maintenance pros among its ranks. Managers typically oversee teams of operators and technicians, assigning tasks, tailoring the work order system, and reviewing performance. 
  • Maintenance technician : Technicians make up the foundation of facilities management and maintenance units, putting in the most  wrench time  and executing on  work orders  in the most hands-on way. 

Across all roles, the core competencies of facilities management professionals include familiarity with specific machinery, communication skills, and problem-solving savvy. More senior professionals typically blend these attributes with project management and leadership skills.

Small organizations may operate with facilities and maintenance departments as small as a single person. As organizations grow and their facilities take up more square feet, the department may take various different forms and employ a host of different strategies. Some organizations delegate responsibilities based on zone, with certain employees responsible for specific facilities. Others take a service-specific approach to assigning tasks, reserving specific types of work for specific employees or teams. 

Why are facilities management strategies important? 

Effective FM strategies empower employees to perform to their full potential by keeping the workplace safe, orderly, and conducive to excellence. Over time, taking the right approach to facilities management has effects that you, your employees, your partners, and your customers will feel. 

Benefits of strong facilities management programs

The top- and bottom-line effects of well-managed facilities are numerous. 

  • Reduced  operating costs : A more strategic and proactive approach to facilities management ensures teams plan and schedule maintenance tasks, repairs, and other important work for maximum cost effectiveness. Reducing excess maintenance costs and avoiding unplanned breakdowns ultimately boosts the profitability of facilities and organization-wide operations. 
  • Safer, more productive properties and  workspaces : Safe, comfortable, and accessible facilities are essential for productivity. Minimizing risk and liability helps keep excess costs low and reduce the likelihood of unexpected breakdowns or labor shortages. 
  • Ensuring compliance with legal regulations : Taking a forward-thinking approach to maintaining assets and facilities keeps your team 
  • Greater  energy efficiency : More strategic maintenance and facilities management can play a key role in  making sustainability more than a buzzword . Poor visibility and a lack of direction can often keep businesses from making progress against their green objectives. A management program can help address both these obstacles, ultimately reducing excess energy consumption and emissions across your full portfolio of facilities.   
  • Improved employee experience : Better planning and a more productive workplace leads to improved overall satisfaction. Your team will thank you for enabling them to spend less time on reactive repairs and more time contributing to high-value projects.  

Facilities management vs. property management vs. building management 

How does facilities management differ from  property management  and  building management ? While the three terms sound similar and the concepts overlap, they aren’t quite the same thing. Facilities management programs cover the most ground.

  • Facilities management refers to the wide variety of activities related to keeping facilities operational, safe, and maximally efficient. FM programs involve buildings as well as all of the assets and systems included within those buildings. 
  • Building management typically focuses on the physical structure of buildings. Tasks related to roofing and painting, for example, may qualify as examples of building maintenance. 
  • Property management programs are broader than building management, taking into account exterior spaces and encompassing services like landscaping. 

Facilities management: today and tomorrow 

How are facilities managers leveraging cutting-edge tools to overcome common challenges and confidently entering a new era? We surveyed more than 250 professionals from maintenance and facilities management departments to learn which strategies they’re employing.  Check out the report  and dive deeper with our  webinar on strategies for facilities managers.

I am interested, pls whattsapp me 00971558984428

Good presentation. I want to start a career in facility management after retirement from a microfinance bank at 60,what steps do I need to take?

That is a really specific question 🙂 I’d suggest you read the following guide to get you started: https://limblecmms.com/blog/facilities-manager-roles-and-responsibilities/ . Good luck!

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Facility Management Strategic Plan Template

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Effective facility management is crucial for organizations to ensure smooth operations and maximize the use of resources. But developing a comprehensive strategic plan for facility management can be a daunting task. That's where ClickUp's Facility Management Strategic Plan Template comes in!

With ClickUp's template, facility managers and management teams can:

  • Set clear goals, objectives, and strategies for facility management
  • Streamline communication and collaboration among team members
  • Track progress and make data-driven decisions to optimize facility utilization

Whether you're responsible for maintaining a single building or managing a portfolio of facilities, ClickUp's Facility Management Strategic Plan Template will help you streamline your processes and achieve your facility management goals. Start planning for success today!

Benefits of Facility Management Strategic Plan Template

When using the Facility Management Strategic Plan Template, you can experience a range of benefits, including:

  • Improved efficiency and cost-effectiveness in facility operations and maintenance
  • Increased productivity and satisfaction among facility users and occupants
  • Optimal utilization of resources and assets, leading to reduced waste and improved sustainability
  • Enhanced safety and compliance with regulations and standards
  • Clear communication and alignment of facility management goals and strategies with overall organizational objectives

Main Elements of Facility Management Strategic Plan Template

Streamline your facility management strategic planning with ClickUp's Facility Management Strategic Plan Template.

Key elements of this template include:

  • Custom Statuses: Track the progress of different tasks with statuses such as Cancelled, Complete, In Progress, On Hold, and To Do, ensuring transparency and accountability throughout the planning process.
  • Custom Fields: Utilize 8 custom fields like Duration Days, Impact, Progress, and Team Members to capture relevant information about each task, enabling you to make informed decisions and track the impact of your strategic plan.
  • Custom Views: Access 6 different views, including Progress, Gantt, Workload, Timeline, Initiatives, and Getting Started Guide, to visualize and manage your facility management projects in a way that suits your needs.
  • Collaboration Tools: Leverage ClickUp's collaboration features like assigning team members, adding project leads, and organizing tasks into departments to ensure effective communication and coordination within your facility management team.

How to Use Strategic Plan for Facility Management

When it comes to managing facilities efficiently and effectively, having a strategic plan in place is crucial. Here are five steps to help you make the most of the Facility Management Strategic Plan Template in ClickUp:

1. Assess the current state

Before diving into the strategic planning process, it's important to assess the current state of your facilities. This includes evaluating the condition of the physical infrastructure, identifying any maintenance or repair needs, and analyzing the utilization of space.

Use the Dashboards feature in ClickUp to gather data and visualize key metrics related to your facilities.

2. Define your goals and objectives

Next, determine the goals and objectives you want to achieve through your facility management strategic plan. These could include improving energy efficiency, enhancing safety measures, optimizing space utilization, or reducing maintenance costs.

Create tasks in ClickUp to outline specific goals and assign them to the relevant team members.

3. Develop strategies and action plans

Once you have defined your goals, it's time to develop strategies and action plans to achieve them. This may involve implementing preventive maintenance programs, investing in smart building technologies, optimizing workflows, or streamlining procurement processes.

Use the Gantt chart feature in ClickUp to create a visual timeline and allocate tasks to team members based on priority and dependencies.

4. Assign responsibilities and resources

To ensure the successful implementation of your facility management strategic plan, it's important to assign responsibilities and allocate necessary resources. Identify the team members or departments responsible for each strategy or action plan, and provide them with the resources they need to execute their tasks effectively.

Utilize the Workload view in ClickUp to manage and balance workloads across your team, ensuring that everyone has a clear understanding of their responsibilities.

5. Monitor progress and make adjustments

Once your facility management strategic plan is in motion, it's crucial to regularly monitor progress and make adjustments as needed. Keep track of key performance indicators, such as energy consumption, maintenance costs, and customer satisfaction, and compare them against your defined goals and objectives.

Set up Automations in ClickUp to receive automated notifications and reminders for progress updates, and use the Dashboards feature to visualize real-time data and identify areas that require attention.

By following these five steps and utilizing the Facility Management Strategic Plan Template in ClickUp, you can streamline your facility management processes, improve efficiency, and achieve your desired outcomes.

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Get Started with ClickUp’s Facility Management Strategic Plan Template

Facility managers and management teams can use this Facility Management Strategic Plan Template to create a comprehensive roadmap for effectively managing and maintaining facilities.

First, hit “Add Template” to sign up for ClickUp and add the template to your Workspace. Make sure you designate which Space or location in your Workspace you’d like this template applied.

Next, invite relevant members or guests to your Workspace to start collaborating.

Now you can take advantage of the full potential of this template to create a strategic plan for facility management:

  • Use the Progress View to track the progress of each task and ensure that the strategic plan is on track
  • The Gantt View will help you visualize the timeline and dependencies of each task in the plan
  • Use the Workload View to balance the workload and resources among team members
  • The Timeline View will provide a clear overview of the project timeline and milestones
  • Use the Initiatives View to list and prioritize key initiatives and projects within the plan
  • The Getting Started Guide View will provide step-by-step instructions and guidance for implementing the strategic plan
  • Organize tasks into five different statuses: Cancelled, Complete, In Progress, On Hold, To Do, to track the progress and status of each task
  • Update statuses as you complete tasks to keep stakeholders informed of progress
  • Monitor and analyze tasks to ensure the successful implementation of the strategic plan

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How to Create a Marketing Plan for Facilities Management

Though many facility managers may think marketing doesn't fall within FM's core competencies, the facility management team must consider how it markets facility services in its contact and conduct with customers. In this respect, customer service is vital. The terms marketing and customer service are not synonymous, however. While customer service provides opportunities to reinforce positive images of a facility management department, marketing involves first researching who the customers are and then selling and promoting facility services to them. The main responsibility falls on the shoulders of the facility management department leader.

All facility managers should understand the following basic concepts of marketing:

  • Know the market. Each type of customer, what their needs are, and how they perceive facility management. Know and anticipate their needs.
  • Know the facility management department’s strengths and weaknesses. What is done well, and where does it fall short? To do this, facility managers should identify what skills are involved in marketing, which of these skills are performed, and how well they’re performed.
  • Develop a marketing plan that serves as a road map.
  • Recognize the importance of quality customer service. Every facility staff member must realize how every interaction with a customer can serve marketing objectives and foster a positive image of the facility management department.

Know the market

If a facility management department is one of the administrative services supporting the core business departments, it is unlikely that much thought has been given to marketing the facility management department. Instead, the market was guaranteed: Corporate customers had to get facility services through the department. Today, many facility management customers are given the option to outsource facility management. Facility managers now compete with contracting firms that have developed considerable marketing skills.

As the struggles for market share intensify, workers in all companies have been besieged with entreaties from their leaders to be sensitive to their customers. This issue has particular urgency for facility managers, whose customers have become increasingly aware that they have choices of where and how to obtain facility services. In many companies, executives openly permit departments to shop for facility services, putting corporate facility management departments in direct competition with outsourced providers.  

In recent years, facility management customers have become quite sophisticated. They are smarter, better informed, and far more cost conscious. Many have substantial experience in marketing their own products and services and expect others to market their goods and services similarly. They may know as much as the facility management team does about topics such as indoor air quality or accessibility for the disabled.

Facility managers must also understand that their customers are not people whose needs, motivations, and objectives are identical. Most companies have several different types of customers. From the facility manager’s perspective, each one constitutes a niche market — a particular population with certain characteristics and needs that are distinct. For example, top management has needs unlike those of administrative support units or core business units.  

Facility managers should also know the skills of their staff. Every staff member makes an impression on a customer in every transaction, whether it is by email, telephone, in person, or in a report. For marketing purposes, every worker should understand the customer. Mechanics, custodians, and housekeepers who make contact with customers may exert more influence on them than higher-ranking facility management employees who are seldom seen. 

Develop a Marketing Plan

To develop a marketing plan, it is important to identify the marketing elements already in place. The greatest asset is the range and magnitude of customer contact. There is a fundamental maxim of customer service that applies particularly well to facility management marketing: “If you’re not serving the customer, you’d better be serving someone who is.”  A marketing plan can be organized around the following basic steps.

  • Conduct market research — Know the characteristics and needs of your customers; know about the service of your competitors.
  • Promote services — Devise a marketing plan that matches services with the right customers. A marketing brochure explaining facility services can be customized for different customers.
  • Keep customers informed — Talking to customers directly provides an opportunity to inform them of upcoming developments that may affect them, such as new regulations. This enables you to apply another basic marketing maxim: “Prepare the market for change.” Eliminating surprises, helps facility managers and their customers become allies.
  • Evaluate service delivery — Ask customers for feedback on service delivery. In doing so, potentially damaging misunderstandings about facility services are diffused. That’s especially regarding sensitive issues such as indoor air quality.
  • Create a website — A website can allow users to download standards, post construction schedules, obtain standards forms, and post surveys or questionnaires for research or benchmarking purposes.

To implement the steps mentioned above, an overall marketing strategy is needed. This strategy incorporates several key elements that form the backbone of an effective marketing plan.

This article is adapted from BOMI International's Fundamentals of Facilities Management course, part of the FMA designation program. More information regarding this course or the BOMI-HP™ credential is available by calling 1-800-235-2664. Visit BOMI International’s website, www.bomi.org .

business plan for facility management

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business plan for facility management

A Facility Management Plan is a site-specific plan that integrates onsite factors that need to be considered to manage and mitigate risk associated with commercial real estate assets. A Facility Management Plan incorporates a review of onsite building systems, including mechanical, electrical, plumbing , roofing, and building envelope , and adds the additional consideration of how the overall facility should be managed while occupied, and importantly, how to manage those building systems during a temporary vacancy or shut-down. Specifics may include HVAC and chiller settings to ensure proper load balancing to prevent mold growth and legionella blooms. The goal of the Facility Management Plan is to document onsite building systems and appropriate operation as a means of proactive loss prevention and the protection of our clients’ facilities.

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Brett Hayes, PE, CDT, LEED AP BD+C

Brett Hayes, PE, CDT, LEED AP BD+C

Jenny Redlin, REPA

Jenny Redlin, REPA

What's involved, goal of the facility management plan:.

  • Define routine maintenance
  • Define maintenance that may be necessary during a temporary building vacancy or shutdown
  • System settings such as HVAC and chillers
  • Remaining useful life (RUL) of all major building systems
  • Overall system compliance with the original design/ engineering intent
  • Compatibility with contiguous systems
  • Prioritized list of commissioning and/or repairs to be performed prior to re-occupancy

Partner’s Engineering Expertise

Related insights, nate benton and josh mccullough discuss asset data collection in the corporate real estate journal, due diligence in a rapidly changing market: pre-foreclosure considerations for lenders, re-occupying your facility with confidence, is your building protected during a temporary vacancy, what is a facility condition assessment, five essential facilities budgeting considerations for 2019, jay grenfell, leed ap, relationship manager at partner engineering and science, inc., writes in an article for cmba’s winter magazine about bridge loans that involve construction components. these deals involve additional risk management concerns to be addressed with the due diligence consultant on record, namely construction risk management, budgeting and accounting for final takeout., frequently asked questions, what are the benefits of having a facility management plan.

Having a Facility Management Plan helps ensure that buildings and facilities are well-maintained, safe, and efficient. It can also help reduce costs, improve productivity, and enhance the overall experience for users and occupants.

What are the key components of an FMP?

Building information: Details about the facility’s layout, systems, and equipment. Maintenance plan: Schedules for preventive and corrective maintenance activities. Life cycle analysis: Assessment of equipment lifespan and replacement strategies. Sustainability measures: Practices to minimize energy consumption and environmental impact. Emergency procedures: Plans for handling emergencies like fire, power outages, and natural disasters. Budgeting and resource allocation: Financial planning for facility operations and maintenance.

How can I get started with creating a Facility Management Plan?

To create a Facility Management Plan, start by conducting a thorough assessment of the facility’s current condition, needs, and resources. Then, develop strategies and protocols for managing and maintaining the facility effectively.

What does a Facility Management Plan include?

A Facility Management Plan typically includes information about maintenance schedules, emergency procedures, equipment inventories, budgeting, staffing plans, and more. It’s like a roadmap for managing a facility effectively.

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Ann Civitano, PE

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What is Facility Management?

Who manages one of your organization’s largest assets with one of the largest operating budgets? Your facility manager.

business plan for facility management

What is facility management?

Facility or facilities management (FM) is a profession dedicated to supporting people. It ensures the functionality, comfort, safety, sustainability and efficiency of the built environment - the buildings we live and work in and their surrounding infrastructure. As defined by ISO and adopted by IFMA,

Facility Management is an organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.

This combination of job responsibilities supports the operations of each organization to create an environment where the systems work together seamlessly, from the parking lot to the executive suite. Facility managers are the people who make sure we have the safest and best experience possible, by coordinating the processes that make the built environment succeed.

  • what do facility managers do?
  • why is fm relevant?
  • what skills do fms need?
  • how does ifma fit in?
  • what is the future of fm?

What do facility managers do?

Whether the space is a factory, office, hospital, shopping mall, airport, museum or stadium, someone makes sure the building and all of its components work properly. That person is a facility manager. Facility managers (FMs) make sure systems in the built environment work together as they should, that buildings fulfill their intended purposes, and that personnel are healthy and productive.

Facility managers have many different titles and career paths. They often aren’t called facility managers even though they are responsible for aspects of facility management, including planning, evaluating and maintaining building systems. Facility managers hold a variety of roles, including:

  • Building operations like cleaning, security, maintenance and grounds management
  • Return-to-work processes and policies
  • Emergency and disaster mitigation and response
  • Sustainability planning
  • Project management and budgeting
  • Real estate management and space planning
  • Business continuity planning

Why is FM relevant?

The FM industry is growing rapidly, and the COVID-19 pandemic made safety and health a top priority. Changes to technology, green initiatives and other current trends are changing how FM teams conduct business and respond to everyday challenges.

Facility managers are a crucial part of every organization because they ensure that the places where we work, play and live are safe, comfortable, sustainable and efficient. Facility managers contribute to an organization’s strategy and bottom line in a variety of ways.

  • Contribute to operational efficiencies
  • Plan and deliver infrastructure needs to support productivity
  • Manage risks including those to facilities, employees, suppliers and business reputation
  • Mitigate and reduce environmental impact
  • Promote sustainable tactics for long-term cost management
  • Leverage technological solutions
  • Mitigate and overcome effects of natural disasters
  • Guarantee compliance
  • Leverage security

FM continues to be an important part of returning to the office after the pandemic. Ensuring that offices meet the needs of changing organizations and evolving workforces, and guaranteeing the safest workplaces possible, has become the focus of many facility managers. The profession is also starting to impact environmental, social and corporate governance issues. Facility managers help support how each organization works toward social goals, including responsible and ethical investing, sustainability and overall impact, instead of only focusing on the bottom line.

What skills do facility managers need?

FM is a varied career. FMs could be working on a maintenance budget one day, overseeing work on an HVAC system the next and making real estate decisions the day after that. In order to stay on top of the profession, facility managers should be knowledgeable of the 11 Core Competencies of FM .

How does IFMA support FM?

IFMA’s 40+ years of knowledge and expertise enables, empowers and equips FMs to solve challenges today and in the future. IFMA’s mission is to advance our collective knowledge, value and growth for FM professionals to perform at the highest level.

IFMA serves the global FM community through career development, learning, networking opportunities and leadership skills - and the world's best FM events. IFMA serves all FMs, regardless of membership status.

business plan for facility management

Full IFMA members receive 30+ benefits to help them succeed.

How are IFMA and the FM industry preparing for the future?

IFMA is focused on supporting facility managers and other built environment professionals at every career stage. We are constantly tracking emerging topics and technologies and forecasting future skills, bringing the industry at large timely information and resources to encourage facility managers to advance and thrive in their careers. We work with facility professionals to tackle today’s challenges and integrate insights and ideas into an exciting blueprint for a more resilient, adaptive and sustainable future.

Here are some of the initiatives underway to guarantee the future of FM:

  • Globally Recognized FM Credentials
  • Accredited Degree Programs – Graduate and Undergraduate
  • Global Workforce Initiative Targeting High School/Young Adults
  • U.S. Bureau of Labor Statistics Standard Occupational Classification Code (2018)
  • ISO 41000 Facilities Management Standard
  • Facility Management Conferences, Expos and Events
  • IFMA Chapter, Council and Community Events
  • IFMA Programs and Services

business plan for facility management

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business plan for facility management

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Facilities management helps ensure the functionality, comfort, safety and efficiency of buildings and grounds, infrastructure and real estate.

Facilities management includes:

  • Lease management, including lease administration and accounting
  • Capital project planning and management 
  • Maintenance and operations
  • Energy management
  • Occupancy and space management 
  • Employee and occupant experience 
  • Emergency management and business continuity
  • Real estate management

Types of facilities management:  There are two basic areas: Hard facilities management (Hard FM) and soft facilities management (Soft FM). 

  • Hard FM deals with physical assets such as plumbing, wiring, elevators and heating and cooling.
  • Soft FM focuses on tasks performed by people such as custodial services, lease accounting, catering, security and groundskeeping.

This guide summarizes what sustainability-forward organizations look for in their ESG software platform to help achieve their goals.

Register for the guide on sustainability trends

For people to do their best work and feel engaged in their environments, they need to be in buildings that are safe, welcoming and efficient. Facilities management has a hand in everything that surrounds the people in facilities and on the grounds. Where they work, play, learn and live should be comfortable, productive and sustainable.

Superior facilities management will contribute to your organization’s bottom line, impacting the short-and long-term value of property, buildings and equipment. Your efforts can be crucial to:

  • Space optimization
  • Guiding capital projects
  • Energy management and maintenance
  • Lease accounting
  • Workplace experience

People spend 87% of their time in buildings. See how to improve your operations to make their lives more comfortable and maximize efficiencies.

In its first worldwide integrated workplace management system (IWMS) MarketScape report, market research firm IDC highlights TRIRIGA for its innovation, flexibility, functionality and industry expertise.

Real estate is the second-highest cost for an organization and effective space management can result in cost savings up to 30%. ¹

The average capital project is 80% over budget and 20 months behind schedule, but adopting capital project management technology can lead to up to a 45% reduction in overall project costs. ²

Companies that rank high in employee engagement have 59% less turnover, 17% more productivity and 41% less absenteeism. 3

A smart building with integrated systems can realize 30–50% savings in existing buildings that are otherwise inefficient. 4

The technology in facilities management includes both software and systems. Vast amounts of data are generated by built environments through Internet of Things (IoT) sensors, wifi, meters, gauges and smart devices.

The most effective solutions enable facilities management departments to make good use of this data by infusing analytics and artificial intelligence (AI) into an integrated workplace management system (IWMS). These technologies deliver cognitive capabilities that make computer-aided facilities management possible—so you can analyze and learn from data, enabling you to achieve real-time visibility, perform predictive facilities maintenance and create more productive, cost-efficient environments.

Across numerous industries and company sizes, facilities managers have a wide range of important day-to-day responsibilities. These managers need to both plan ahead and also be ready for various tasks within any given day. While the manager’s responsibilities often include:

  • real estate management
  • capital projects and planning
  • occupancy and space management 
  • lease administration and accounting
  • workplace experience

There are also ways to improve the performance of each responsibility that will fill the manager's schedule:

  • deliver operational efficiencies
  • create an environment conducive to productivity
  • find and adopt technological solutions 
  • guarantee regulatory compliance
  • minimize risks to facilities and employees
  • reduce energy consumption costs
  • reduce the carbon footprint of the real estate portfolio

As many enterprises return to their offices, the workplace ideally becomes a destination where employees want to gather and collaborate—connecting safely with each other.

The new workspace in the post-pandemic world must to satisfy even more needs. Does productivity mean keeping face-to-face working or saving employees commuting time? Have a look at the advantages and challenges of building a hybrid workspace model.

Give employees a better workplace experience. “A great place to work” is being redefined by COVID-19, employee expectations and technology. That experience can still mean the difference between engaged, productive employees and a company facing turnover and even more disruption. Learn how to create that new experience .

See how ISS is transforming the facilities management of more than 25,000 buildings worldwide using TRIRIGA. Specific facilities management examples show the value of IoT as buildings and environments become more personalized, intuitive and easy to use.

With the onset of COVID-19, GRE was able to move 95% of IBM’s global employees from the office to home by using our own solutions. Now we’re preparing for the move back to the office, with the ability to monitor adherence to pandemic-related protocols and to verify health credentials.

Learn how an integrated workplace management system (IWMS) can increase the operational, financial and environmental performance of facilities and real estate.

Use data to make better-informed and data-driven decisions for intelligent real estate and facilities management.

Get intelligent asset management, monitoring, predictive maintenance and reliability in a single platform.

Read how as artificial intelligence gets integrated with building management systems and IoT devices, it has the potential to improve occupant experience, increase operational efficiency and optimize space management and asset utilization.

Explore how the workplace as a destination is changing the way facilities managers are optimizing space for safety, productivity and improved experiences.

Data and AI are increasingly critical tools in how organizations are evolving their facilities management. Simple, fast and flexible, IBM TRIRIGA is an integrated workplace management system that has the right mix of applications in one modular solution to maximize your building lifecycle while preparing you to meet future needs.

¹  Research and Markets  (link resides outside ibm.com)

²  McKinsey & Company  (link resides outside ibm.com)

³  Gallup  (link resides outside ibm.com)

⁴  American Council for an Energy-Efficient Economy  (link resides outside ibm.com)

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business plan for facility management

Free Business Plan Template for Small Businesses (2024)

Use this free business plan template to write your business plan quickly and efficiently.

A good business plan is essential to successfully starting your business —  and the easiest way to simplify the work of writing a business plan is to start with a business plan template.

You’re already investing time and energy in refining your business model and planning your launch—there’s no need to reinvent the wheel when it comes to writing a business plan. Instead, to help build a complete and effective plan, lean on time-tested structures created by other  entrepreneurs and startups. 

Ahead, learn what it takes to create a solid business plan and download Shopify's free business plan template to get started on your dream today. 

What this free business plan template includes

  • Executive summary
  • Company overview
  • Products or services offered
  • Market analysis
  • Marketing plan
  • Logistics and operations plan
  • Financial plan

This business plan outline is designed to ensure you’re thinking through all of the important facets of starting a new business. It’s intended to help new business owners and entrepreneurs consider the full scope of running a business and identify functional areas they may not have considered or where they may need to level up their skills as they grow.

That said, it may not include the specific details or structure preferred by a potential investor or lender. If your goal with a business plan is to secure funding , check with your target organizations—typically banks or investors—to see if they have business plan templates you can follow to maximize your chances of success.

Our free business plan template includes seven key elements typically found in the traditional business plan format:

1. Executive summary

This is a one-page summary of your whole plan, typically written after the rest of the plan is completed. The description section of your executive summary will also cover your management team, business objectives and strategy, and other background information about the brand. 

2. Company overview

This section of your business plan will answer two fundamental questions: “Who are you?” and “What do you plan to do?” Answering these questions clarifies why your company exists, what sets it apart from others, and why it’s a good investment opportunity. This section will detail the reasons for your business’s existence, its goals, and its guiding principles.

3. Products or services offered

What you sell and the most important features of your products or services. It also includes any plans for intellectual property, like patent filings or copyright. If you do market research for new product lines, it will show up in this section of your business plan.

4. Market analysis

This section includes everything from estimated market size to your target markets and competitive advantage. It’ll include a competitive analysis of your industry to address competitors’ strengths and weaknesses. Market research is an important part of ensuring you have a viable idea.

5. Marketing plan

How you intend to get the word out about your business, and what strategic decisions you’ve made about things like your pricing strategy. It also covers potential customers’ demographics, your sales plan, and your metrics and milestones for success.

6. Logistics and operations plan

Everything that needs to happen to turn your raw materials into products and get them into the hands of your customers.

7. Financial plan

It’s important to include a look at your financial projections, including both revenue and expense projections. This section includes templates for three key financial statements: an income statement, a balance sheet, and a cash-flow statement . You can also include whether or not you need a business loan and how much you’ll need.

Business plan examples

What do financial projections look like on paper? How do you write an executive summary? What should your company description include?  Business plan examples  can help answer some of these questions and transform your business idea into an actionable plan.

Professional business plan example

Inside our template, we’ve filled out a sample business plan featuring a fictional ecommerce business . 

The sample is set up to help you get a sense of each section and understand how they apply to the planning and evaluation stages of a business plan. If you’re looking for funding, this example won’t be a complete or formal look at business plans, but it will give you a great place to start and notes about where to expand.

Example text in a business plan company overview section

Lean business plan example

A lean business plan format is a shortened version of your more detailed business plan. It’s helpful when modifying your plan for a specific audience, like investors or new hires. 

Also known as a one-page business plan, it includes only the most important, need-to-know information, such as:

  • Company description
  • Key members of your team
  • Customer segments

💡 Tip: For a step-by-step guide to creating a lean business plan (including a sample business plan), read our guide on how to create a lean business plan .

Example text in a business plan's marketing plan section

Benefits of writing a solid business plan

It’s tempting to dive right into execution when you’re excited about a new business or side project, but taking the time to write a thorough business plan and get your thoughts on paper allows you to do a number of beneficial things:

  • Test the viability of your business idea. Whether you’ve got one business idea or many, business plans can make an idea more tangible, helping you see if it’s truly viable and ensure you’ve found a target market. 
  • Plan for your next phase. Whether your goal is to start a new business or scale an existing business to the next level, a business plan can help you understand what needs to happen and identify gaps to address.
  • Clarify marketing strategy, goals, and tactics. Writing a business plan can show you the actionable next steps to take on a big, abstract idea. It can also help you narrow your strategy and identify clear-cut tactics that will support it.
  • Scope the necessary work. Without a concrete plan, cost overruns and delays are all but certain. A business plan can help you see the full scope of work to be done and adjust your investment of time and money accordingly.
  • Hire and build partnerships. When you need buy-in from potential employees and business partners, especially in the early stages of your business, a clearly written business plan is one of the best tools at your disposal. A business plan provides a refined look at your goals for the business, letting partners judge for themselves whether or not they agree with your vision.
  • Secure funds. Seeking financing for your business—whether from venture capital, financial institutions, or Shopify Capital —is one of the most common reasons to create a business plan.

Why you should you use a template for a business plan

A business plan can be as informal or formal as your situation calls for, but even if you’re a fan of the back-of-the-napkin approach to planning, there are some key benefits to starting your plan from an existing outline or simple business plan template.

No blank-page paralysis

A blank page can be intimidating to even the most seasoned writers. Using an established business planning process and template can help you get past the inertia of starting your business plan, and it allows you to skip the work of building an outline from scratch. You can always adjust a template to suit your needs.

Guidance on what to include in each section

If you’ve never sat through a business class, you might never have created a SWOT analysis or financial projections. Templates that offer guidance—in plain language—about how to fill in each section can help you navigate sometimes-daunting business jargon and create a complete and effective plan.

Knowing you’ve considered every section

In some cases, you may not need to complete every section of a startup business plan template, but its initial structure shows you you’re choosing to omit a section as opposed to forgetting to include it in the first place.

Tips for creating a successful business plan

There are some high-level strategic guidelines beyond the advice included in this free business plan template that can help you write an effective, complete plan while minimizing busywork.

Understand the audience for your plan

If you’re writing a business plan for yourself in order to get clarity on your ideas and your industry as a whole, you may not need to include the same level of detail or polish you would with a business plan you want to send to potential investors. Knowing who will read your plan will help you decide how much time to spend on it.

Know your goals

Understanding the goals of your plan can help you set the right scope. If your goal is to use the plan as a roadmap for growth, you may invest more time in it than if your goal is to understand the competitive landscape of a new industry.

Take it step by step

Writing a 10- to 15-page document can feel daunting, so try to tackle one section at a time. Select a couple of sections you feel most confident writing and start there—you can start on the next few sections once those are complete. Jot down bullet-point notes in each section before you start writing to organize your thoughts and streamline the writing process.

Maximize your business planning efforts

Planning is key to the financial success of any type of business , whether you’re a startup, non-profit, or corporation.

To make sure your efforts are focused on the highest-value parts of your own business planning, like clarifying your goals, setting a strategy, and understanding the target market and competitive landscape, lean on a business plan outline to handle the structure and format for you. Even if you eventually omit sections, you’ll save yourself time and energy by starting with a framework already in place.

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Business plan template FAQ

What is the purpose of a business plan.

The purpose of your business plan is to describe a new business opportunity or an existing one. It clarifies the business strategy, marketing plan, financial forecasts, potential providers, and more information about the company.

How do I write a simple business plan?

  • Choose a business plan format, such as a traditional or a one-page business plan. 
  • Find a business plan template.
  • Read through a business plan sample.
  • Fill in the sections of your business plan.

What is the best business plan template?

If you need help writing a business plan, Shopify’s template is one of the most beginner-friendly options you’ll find. It’s comprehensive, well-written, and helps you fill out every section.

What are the 5 essential parts of a business plan?

The five essential parts of a traditional business plan include:

  • Executive summary: This is a brief overview of the business plan, summarizing the key points and highlighting the main points of the plan.
  • Business description: This section outlines the business concept and how it will be executed.
  • Market analysis: This section provides an in-depth look at the target market and how the business will compete in the marketplace.
  • Financial plan: This section details the financial projections for the business, including sales forecasts, capital requirements, and a break-even analysis.
  • Management and organization: This section describes the management team and the organizational structure of the business.

Are there any free business plan templates?

There are several free templates for business plans for small business owners available online, including Shopify’s own version. Download a copy for your business.

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Bachelor of Science 

Online Healthcare Administration Degree

An online healthcare administration degree that prepares you to make a difference.

Healthcare is a booming career field, and today’s successful healthcare managers combine industry-specific knowledge with current skills in business administration. This Bachelor of Science in Healthcare Administration integrates general business experience with specialized skills in healthcare administration . It is designed to prepare you with the knowledge, skills, and confidence for diverse administrative and managerial roles in the healthcare sector.

In this program you will be prepared for entry-level positions in healthcare settings including:

  • Skilled nursing and residential care facilities
  • Large hospitals
  • Insurance companies
  • Community health organizations
  • Case management organizations
  • Financial services in the healthcare industry

An online healthcare administration degree allows you to stand out from the competition , boosting your résumé and preparing you for raises, promotions, or a step into a new career field.

business plan for facility management

Compare this degree:  The B.S. Healthcare Administration program is not WGU's only undergraduate degree focused on building leadership skills in the business and administration of healthcare, or what many call the health services management field. You may also be interested in our  B.S. Health and Human Services degree program , or our  B.S. in Health Information Management degree program .

63% of graduates finish within 

WGU lets you move more quickly through material you already know and advance as soon as you're ready. The result: You may finish faster.

*WGU Internal Data

Tuition per six-month term is

Tuition charged per term—rather than per credit—helps students control the ultimate cost of their business management degree. Finish faster, pay less!

Average salary increase

B.S. healthcare administration graduates report an average salary increase of $19,764 after completing their WGU degree.

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Healthcare Administration Courses

Program consists of 34 courses

At WGU, we design our curriculum to be timely, relevant, and practical—all to help you show that you know your stuff.

This online program is composed of the following courses. Some may be waived through transfer from your previous college experience. The rest you will typically complete one at a time as you make your way through your program, working with your Program Mentor each term to build your personalized Degree Plan. You’ll work through each course as quickly as you can study and learn the material. As soon as you’re ready, you’ll pass the assessment, complete the course, and move on. This means you can finish as many courses as you're able in a term at no additional cost.

This healthcare degree program allows students to earn valuable certificates on their path to a degree. You'll earn the leadership, strategic thinking and innovation, and healthcare management certificates as part of this degree program. These certificates will help boost your résumé before you graduate.

An unofficial estimated 14 courses are fulfilled by your associate degree leaving 27 courses.

This is an unofficial estimate of your transfer credits. You may receive more or less credits depending upon the specific courses taken to complete your degree and other credits you may have. Below are the anticipated courses that will be fulfilled based on your indication that you have earned an associate’s degree. During the enrollment process this information will be verified.

Welcome to Composition: Writing with a Strategy! In this course, you will focus on three main topics: understanding purpose, context, and audience, writing strategies and techniques, and editing and revising. In addition, the first section, will offer review on core elements of the writing process, cross-cultural communication, as well as working with words and common standards and practices. Each section includes learning opportunities through readings, videos, audio, and other relevant resources. Assessment activities with feedback also provide opportunities to check your learning, practice, and show how well you understand course content. Because the course is self-paced, you may move through the material as quickly or as slowly as you need to gain proficiency in the seven competencies that will be covered in the final assessment. If you have no prior knowledge or experience, you can expect to spend 30-40 hours on the course content.

Welcome to Introduction to Communication: Connecting with Others! It may seem like common knowledge that communication skills are important, and that communicating with others is inescapable in our everyday lives. While this may appear simplistic, the study of communication is actually complex, dynamic, and multifaceted. Strong communication skills are invaluable to strengthening a multitude of aspects of life. Specifically, this course will focus on communication in the professional setting, and present material from multiple vantage points, including communicating with others in a variety of contexts, across situations, and with diverse populations. Upon completion, you will have a deeper understanding of both your own and others’ communication behaviors, and a toolbox of effective behaviors to enhance your experience in the workplace.

In this course you will learn key critical thinking concepts and how to apply them in the analysis and evaluation of reasons and evidence. The course examines the basic components of an argument, the credibility of evidence sources, the impact of bias, and how to construct an argument that provides good support for a claim. The course consists of an introduction and four major sections. Each section includes learning opportunities through readings, videos, audio, and other relevant resources. Assessment activities with feedback also provide opportunities to check your learning, practice, and show how well you understand course content. Because the course is self-paced, you may move through the material as quickly or as slowly as you need to gain proficiency in the four competencies that will be covered in the final assessment. If you have no prior knowledge or experience, you can expect to spend 30-40 hours on the course content.

Applied Healthcare Probability and Statistics is designed to help develop competence in the fundamental concepts of basic mathematics, introductory algebra, and statistics and probability. These concepts include basic arithmetic with fractions and signed numbers; introductory algebra and graphing; descriptive statistics; regression and correlation; and probability. Statistical data and probability are now commonplace in the healthcare field. This course will help candidates make informed decisions about which studies and results are valid, which are not, and how those results affect your decisions. This course will give candidates background in what constitutes sound research design and how to appropriately model phenomena using statistical data. Additionally, this course guides candidates in calculating simple probabilities based on events which occur in the healthcare profession. This course will prepare candidates for studies at WGU, as well as in the healthcare profession.

Applied Algebra is designed to help you develop competence in working with functions, the algebra of functions, and using some applied properties of functions. You will start learning about how we can apply different kinds of functions to relevant, real-life examples. From there, the algebra of several families of functions will be explored, including linear, polynomial, exponential, and logistic functions. You will also learn about relevant, applicable mathematical properties of each family of functions, including rate of change, concavity, maximizing/minimizing, and asymptotes. These properties will be used to solve problems related to your major and make sense of everyday living problems. Students should complete Applied Probability and Statistics or its equivalent prior to engaging in Applied Algebra.

This course teaches students to think like sociologists, or, in other words, to see and understand the hidden rules, or norms, by which people live, and how they free or restrain behavior. Students will learn about socializing institutions, such as schools and families, as well as workplace organizations and governments. Participants will also learn how people deviate from the rules by challenging norms and how such behavior may result in social change, either on a large scale or within small groups.

American Politics and the U.S. Constitution examines the evolution of representative government in the United States and the changing interpretations of the civil rights and civil liberties protected by the Constitution. This course will give candidates an understanding of the powers of the branches of the federal government, the continual tensions inherent in a federal system, the shifting relationship between state and federal governments, and the interactions between elected officials and the ever-changing electorate. This course will focus on such topics as the role of a free press in a democracy, the impact of changing demographics on American politics, and the debates over and expansion of civil rights. Upon completion of the course, candidates should be able to explain the basic functions of the federal government, describe the forces that shape American policy and politics, and be better prepared to participate in America’s civic institutions. This course has no prerequisite.

This course provides students with an overview of the basic principles and unifying ideas of the physical sciences: physics, chemistry, and earth sciences. Course materials focus on scientific reasoning and practical, everyday applications of physical science concepts to help students integrate conceptual knowledge with practical skills.

This is Human Growth and Development, a three-module course that examines the entire human lifetime, from conception to death. Presented chronologically, the course focuses on three key areas: physical, cognitive, and psychosocial growth, along with other important issues such as cultural influences, emotions, and resilience. Because the course is self-paced, you may move through the material as quickly or as slowly as you need to, with the goal of demonstrating proficiency in the four competencies covered in the final assessment. If you have no prior knowledge of this material, you can expect to spend 30-40 hours on the course content.

Health, Fitness, and Wellness focuses on the importance and foundations of good health and physical fitness—particularly for children and adolescents—addressing health, nutrition, fitness, and substance use and abuse.

Project Management prepares you to manage projects from start to finish within any organization structure. The course represents a view into different project-management methods and delves into topics such as project profiling and phases, constraints, building the project team, scheduling, and risk. You will be able to grasp the full scope of projects you may work with on in the future, and apply proper management approaches to complete a project. The course features practice in each of the project phases as you learn how to strategically apply project-management tools and techniques to help organizations achieve their goals.

Business Communication is a survey course of communication skills needed in the business environment. Course content includes writing messages, reports, and résumés and delivering oral presentations. The course emphasizes communication processes, writing skills, message types, and presentation of data. The development of these skills is integrated with the use of technology.

Values-Based Leadership guides students to learn by reflection, design, and scenario planning. Through a combination of theory, reflection, value alignment, and practice, the course helps students examine and understand values-based leadership and explore foundations in creating a culture of care. In this course, students are given the opportunity to identify and define their personal values through an assessment and reflection process. Students then evaluate business cases to practice mapping the influence of values on their own leadership. In this course, students also participate in scenario planning, where they can practice implementing their values in their daily routine (i.e., behaviors) and then in a leadership setting. The course illustrates how values-driven leadership is used in goal setting as well as problem-solving at an organizational level. There are no prerequisites for this course.

Quantitative Analysis for Business explores various decision-making models, including expected value models, linear programming models, and inventory models. This course helps student learn to analyze data by using a variety of analytic tools and techniques to make better business decisions. In addition, it covers developing project schedules using the Critical Path Method. Other topics include calculating and evaluating formulas, measures of uncertainty, crash costs, and visual representation of decision-making models using electronic spreadsheets and graphs. This course has no prerequisites.

Organizational Behavior and Leadership explores how to lead and manage effectively in diverse business environments. Students are asked to demonstrate the ability to apply organizational leadership theories and management strategies in a series of scenario-based problems.

Change Management provides an understanding of change and an overview of successfully managing change using various methods and tools. Emphasizing change theories and various best practices, this course covers how to recognize and implement change using an array of other effective strategies, including those related to innovation and leadership. Other topics include approaches to change, diagnosing and planning for change, implementing change, and sustaining change.

Operations and Supply Chain Management provides a streamlined introduction to how organizations efficiently produce goods and services, determine supply chain management strategies, and measure performance. Emphasis is placed on integrative topics essential for managers in all disciplines, such as supply chain management, product development, and capacity planning. This course guides students in analyzing processes, managing quality for both services and products, and measuring performance while creating value along the supply chain in a global environment. Topics include forecasting, product and service design, process design and location analysis, capacity planning, management of quality and quality control, inventory management, scheduling, supply chain management, and performance measurement.

Healthcare Leadership and Community Engagement focuses on leadership principles and how to apply them in real-world contexts. The course prepares students to analyze community needs and create change through community engagement. As leaders, the students' job is to engage in collaborative approaches with an understanding that the overarching goal is sustained success. This course helps students develop their abilities to negotiate challenges, make decisions, and act to bring stakeholders together to create transformation within communities. There are no prerequisites for this course.

This introductory course provides students with an overview of the field of business and a basic understanding of how management, organizational structure, communication, and leadership styles affect the business environment. It also introduces them to some of the power skills that help make successful business professionals, including time management, problem solving, emotional intelligence and innovation; while also teaching them the importance of ethics. This course gives students an opportunity to begin to explore their own strengths and passions in relation to the field while also acclimating them to the online competency-based environment.

Emotional and Cultural Intelligence focuses on key personal awareness skills that businesses request when hiring personnel. Key among those abilities is communication. Students will increase their skills in written, verbal, and nonverbal communication skills. The course then looks at three areas of personal awareness including emotional intelligence (EI), cultural awareness, and ethical self-awareness – building on previously acquired competencies and adding new ones. This course helps start students on a road of self-discovery, cultivating awareness to improve both as a business professional and personally.

Principles of Economics provides students with the knowledge they need to be successful managers, including basic economic theories related to markets and how markets function. This course starts by defining economics, differentiating between microeconomics and macroeconomics, and explaining the fundamental economic principles of each. It then looks at microeconomics and how it is used to make business and public policy decisions, including the principles of supply, demand, and elasticity, market efficiency, cost of production, and different market structures. The course finishes by looking at macroeconomics and how it is used to make business and public policy decisions, including measurement of macroeconomic variables, aggregate supply and demand, the concepts of an open economy, and how trade policies influence domestic and international markets.

Fundamentals of Spreadsheets and Data Presentations offers learners an overview of the use of spreadsheet functions and methods for presenting data within spreadsheets. Learners will have the opportunity to explore features and uses of MS Excel and apply the tools to situations they may encounter while studying in their program. They will also be introduced to real world uses and tools to collect, organize and present data.

This course provides students with an introductory look at the discipline of finance and its context within the business environment. Students gain the knowledge to differentiate between personal and business finance and how they may overlap in a business environment. Students also gain a fundamental knowledge of financial forecasting and budgeting, statement analysis, and decision making. This course provides the student a business generalist overview of the field of finance and builds on previous acquired competencies related to using spreadsheets.

Principles of Management provides students with an introductory look at the discipline of management and its context within the business environment. Students of this course build on previously mastered competencies by taking a more in-depth look at management as a discipline and how it differs from leadership while further exploring the importance of communication within business. This course provides students with a business generalist overview in the areas of strategic planning, total quality, entrepreneurship, conflict and change, human resource management, diversity, and organizational structure.

This course covers an important part of being a business professional: the knowledge and skills used in building and implementing business strategy. The course helps students build on previously acquired competencies in the areas of management, innovative thinking, and risk management while introducing them to the concepts and theories underpinning business strategy as a general business perspective. The course will help students gain skills in analyzing different business environments and in using quantitative literacy and data analysis in business strategy development and implementation. This course helps to provide students with a generalist overview of the area of business strategy.

Concepts in Marketing, Sales, and Customer Contact introduces students to the discipline of marketing and its role within the strategic and operational environments of a business. This course covers fundamental knowledge in the area of marketing planning, including the marketing mix, while also describing basic concepts of brand management, digital marketing, customer relationship management, and personal selling and negotiating. All of this helps students identify the role of marketing within an organization. This course provides students with a business generalist overview of the field of marketing and an exploration of the marketing major.

The PPE I: Technical course allows you to use EHRGo, an electronic health record (EHR), to complete 42 structured activities to experience how an HIM professional uses an EHR. The selected activities meet AHIMA's Baccalaureate level competencies and by completing them you will earn 40 PPE hours. This course is eligible for an In Progress grade. Please see the Grading Scale Policy for more information.

Strategic Training and Development focuses on the development of human capital (i.e., growing talent) by applying effective learning theories and practices for training and developing employees. The course will help develop essential skills for improving and empowering organizations through high-caliber training and development processes.

Evidence-Based Healthcare Administration is an immersive course that equips learners with the knowledge and skills to apply evidence-based practices in the field of healthcare administration. Learners will gain a deep understanding of how to use data analytics, research methodologies, and evidence-based decision-making principles. The course covers essential areas, such as machine learning, artificial intelligence, data collection instruments, and statistical and analytical tools. Ethical considerations, privacy regulations, and effective communication skills are also highlighted, preparing learners to make informed decisions, advocate for evidence-based strategies, and contribute to improved patient care, better outcomes, and sustainable healthcare practices.

Exploring Emerging Trends in Healthcare Administration examines the impact of trends on healthcare administration, patient care, and industry transformation. With a focus on analyzing and synthesizing complex information related to healthcare, learners evaluate how advancements and innovations are transforming the healthcare industry and how to anticipate and adapt to trends as they appear. Introducing the practical implications of integrating Diversity, Equity, and Inclusion (DEI) principles within the healthcare system, learners will explore: advocating for equitable healthcare practices, developing strategies to reduce health disparities, and promoting culturally sensitive and inclusive care for diverse populations. By understanding how to track and evaluate trends, learners will be prepared to navigate and contribute to the evolving landscape of healthcare administration.

Healthcare Administration Evolution, Systems, and Leadership provides an in-depth exploration of the U.S. healthcare system. The course covers the system’s evolution, key stakeholders, business principles, leadership roles, health equity issues, and the transformative influence of technology in healthcare administration. The learner will obtain tools necessary to drive positive change within the healthcare landscape through ample opportunity for strategic thinking and problem solving.

Healthcare Policy and Governance provides a comprehensive exploration of healthcare administration, focusing on healthcare policies, regulations, governance, and their impact on operations, administration, and community health services. Learners develop skills to evaluate implications, assess regulatory frameworks, and comprehend legal and ethical considerations in healthcare administration and community health services. The course equips learners with the knowledge to navigate the healthcare system, make informed decisions, and contribute to high-quality care and patient outcomes.

Emergency Management and Planning in Healthcare equips students with the necessary knowledge and skills to effectively manage emergencies in healthcare organizations. They learn to assess, plan, and respond to emergencies, ensuring the safety of patients and staff. This course covers evaluating the impact of emergencies, identifying vulnerabilities, and assessing risks, with a focus on crisis communication and ethical considerations specific to healthcare. Students gain insights into leadership's role in decision-making, coordination, and resource allocation during critical situations, while also exploring public health, community resilience, collaboration, and the integration of technology. Additionally, the course addresses the influence of cultural factors and principles of mental health support in enhancing emergency management capabilities.

This course is the culminating experience and assessment of healthcare business administration. This course requires the student to integrate and synthesize managerial skills with healthcare knowledge, resulting in a high quality final project that demonstrates professional managerial proficiency.

Program consists of 34 courses

Capstone Project

Special requirements for this program

At the end of your program, you will complete a capstone project that represents the culmination of all your hard work—a project that allows you to take what you’ve learned and apply it to a real-world situation, proposing a solution to an actual issue you face in your place of business. 

Skills For Your Résumé

As part of this program, you will develop a range of valuable skills that employers are looking for. 

  • Management: Led the development of a comprehensive strategic plan for an organization or process, aligning goals, objectives, and initiatives to drive growth and success
  • Communications: Effectively communicated across cultural contexts, demonstrating adaptability and cultural sensitivity to facilitate mutual understanding and collaboration.
  • Leadership: Demonstrated the ability to make sound decisions under pressure.
  • Operations:  Managed supply chain operations for an organization, optimizing efficiency, cost-effectiveness, and responsiveness to meet customer demand and organizational objectives.
  • Research:  Gathered information on a research topic from multiple sources, conducting comprehensive research and analysis.
  • Business Process:  Developed workflows to enhance integration and efficiency of various internal business processes, streamlining operations and maximizing productivity and effectiveness.

“I not only want to become a leader in healthcare, but I want to change the ways of healthcare for the better. My undergraduate and graduate degrees will help me accomplish this.”

—Alicia Lloyd B.S. Healthcare Management

WGU vs. Traditional Universities Compare the Difference

Traditional Universities


Per credit hour

Flat rate per 6-month term

Schedule and wait days or even weeks to meet with one of many counselors

Simply email or call to connect with your designated Program Mentor who supports you from day one

Scheduled time

Whenever you feel ready

Professor led lectures at a certain time and place

Courses available anytime, from anywhere


Approximately 4 years, minimal acceleration options

As quickly as you can master the material, typically less than 3 years


Few accepted, based on certain schools and specific courses

A generous transfer policy that is based on your specific situation

business plan for facility management

Earning Potential

A degree can dramatically impact your earning potential. After graduation WGU healthcare administration students report earning $10,590* more per year.

business plan for facility management

On Your Schedule

Competency-based education means you can move as quickly through your degree as you can master the material. You don't have to log in to classes at a certain time—you are truly in the driver's seat of your education

business plan for facility management

Entirely Online

This at WGU is 100% online, which means it works wherever you are. You can do your coursework at night after working at your full-time job, on weekends, while you're traveling the world or on vacation—it's entirely up to you.

Accredited, Respected, Recognized™

One important measure of a degree’s value is the reputation of the university where it was earned. When employers, industry leaders, and academic experts hold your alma mater in high esteem, you reap the benefits of that respect. WGU is a pioneer in reinventing higher education for the 21st century, and our quality has been recognized.

NWCCU accreditation logo


A Healthcare Administration Degree That's Affordable

By charging per term rather than per credit—and empowering students to accelerate through material they know well or learn quickly—WGU helps students control the ultimate cost of their degrees. The faster you complete your program, the less you pay for your degree.

A College Degree Within Reach

There is help available to make paying for school possible for you:

business plan for facility management

The average student loan debt of WGU graduates in 2022 (among those who borrowed) was less than half* the national average.

business plan for facility management

Most WGU students qualify for financial aid, and WGU is approved for federal financial aid and U.S. veterans benefits. 

business plan for facility management

Many scholarship opportunities are available. Find out what you might be eligible for.

* WGU undergraduate students have approximately half the debt at graduation compared to the national average, according to the Institute for College Access and Success (2022).


What Makes Us Different: Learning Designed to Fit Today’s Busy Lifestyles

Professional responsibilities. Family obligations. Personal commitments. At WGU, we understand schedules are tight and oftentimes unpredictable for today’s business professionals. That’s why we offer a flexible, personalized approach to how online education should be in today’s world. No interrupting your work or family obligations. No rigid class schedules. No barriers to earning your degree on your own terms. Just a solid, career-focused education that dovetails seamlessly with your current lifestyle.

“WGU ... allowed me to earn my degree online with a schedule that worked for me and at a price I could afford. My education will help me advance my career and create a better life for myself.”

—Chris Travis B.S. Healthcare Management

This online B.S. Healthcare Administration degree program is designed for working professionals, so you don't have to quit your job or leave your other responsibilities behind to get an online healthcare administration degree. You don't have to log in to classes, your assignments don't have due-dates—you're in charge of your education.

An illustration of how a WGU student progresses through courses, to assessments, through which the student demonstrates mastery of the subject matter.


Earn your Healthcare Administration Degree Online and Prepare for Leadership Roles

Healthcare is a business, and the field needs top business leaders to help it run smoothly and efficiently. A healthcare administration degree is crucial in helping you gain the skills you need to be an effective leader in healthcare. Stand out from the competition with knowledge in accounting, communications, regulation, financial resource management, and more. You'll be prepared to earn more money, get promotions, and truly make a difference in healthcare. Earning your healthcare administration degree online the first step to an exciting future.

Maybe you’re looking for a smart way to advance your career in the healthcare industry. Or perhaps you’re a business professional ready to add healthcare-specific credentials. Either way, a WGU bachelor’s degree in healthcare administration is a great way to prepare for your next career move.

Return on Your Investment

On average, wgu graduates see an increase in income post-graduation.

Average income increase from all degrees in annual salary vs. pre-enrollment salary. Source:  2023 Harris Poll Survey  of 1,655 WGU graduates.

Survey was sent to a representative sample of WGU graduates from all colleges. Respondents received at least one WGU degree since 2017.

The U.S. Bureau of Labor Statistics anticipates very strong demand for health services managers through 2031, with an impressive 28% projected growth rate, which is much higher than the 5% average for all occupations.

—U.S. Bureau of Labor Statistics

Learn About All the Job Opportunities in Healthcare Administration

The healthcare industry is extensive and complex, requiring leaders with specialized knowledge and credentials. The right education and training can prepare you for a broad range of rewarding positions, such as:

  • Nursing Home Administrators
  • Clinic Managers
  • Health Care Consultants
  • Telemedicine Program Managers
  • Hospital Administrators
  • Healthcare Technology Managers
  • Medical and Health Services Managers
  • Quality Improvement Coordinators
  • Pharmaceutical Firm Managers
  • Community Health Advocate
  • Insurance Company Specialists
  • Public Health Administrators

WGU Grads Hold Positions With Top Employers


Healthcare Administration Admissions Requirements

Applicants to undergraduate School of Business programs must possess a high school diploma or its equivalent AND demonstrate program readiness through one of the following options below:

  • Option 1 : Submit transcripts documenting completion of college-level coursework with a cumulative GPA of 2.0 or higher.
  • Option 2:  Possess a bachelors or associates degree (A.A or A.S. acceptable) from an accredited post-secondary institution.
  • Option 3:  Submit high school transcripts for review with a GPA of 2.0 or higher.

NOTE: You do not need to take the ACT or SAT to be admitted to this program. Learn why we don't require these tests.

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Get added support and flexibility as you start your degree  take a course or two at your pace before committing to a full degree program. strengthen your study habits, gain essential learning skills and, best of all, each completed course counts toward your degree requirements. .

Learn More about Pathways to Starting


WGU Certificates in Healthcare Administration

The Healthcare Administration bachelor's degree program allows students to earn valuable credentials on their path to a degree, including the healthcare administration, strategic thinking and innovation, and leadership certificates. These certificates allow you to demonstrate mastery and add credentials to your résumé before you even graduate with your degree.

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Frequently Asked Questions About Healthcare Administration at WGU

What roles can you get with a bachelor’s degree in healthcare administration.

There are many jobs that a degree in healthcare administrationtcan prepare you for, including:

  • Healthcare manager
  • Nursing home manager
  • Health insurance manager
  • Community health manager

What kind of degree is healthcare administration?

Healthcare administration combines business and healthcare knowledge to help students thrive. Typically this degree is housed in a business college, as it relies on many business principles to help students be successful in their careers.

Is healthcare administration a good degree?

If you're hoping to work in a healthcare setting without being involved in direct patient care, a healthcare administration degree could be the perfect fit for you. Healthcare administration prepares students for the crucial role of administering and organizing healthcare facilities and programs for all kinds of organizations. 

How long does it take to become a healthcare manager?

In order to become a healthcare manager you'll likely need at least a bachelor's degree, which typically takes four years. If you choose an online degree program that allows you to accelerate, you may be able to graduate faster.

What skills can you gain in a BS Healthcare Administration program?

In a healthcare administration program you will learn many skills, including:

  • Organizational behavior
  • Employment law
  • Healthcare systems
  • Healthcare values and ethics
  • Healthcare statistics
  • Financial resource management
  • Project management

What is the outlook of the healthcare administration industry?

The BLS shows that healthcare management is expected to grow 18% by 2028, much faster than the national average. This is largely due to the constant growth and change of the healthcare industry, from longer life expectancies to new technologies. Healthcare managers play a vital role in ensuring the future of healthcare is safe.

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About CHIPS for America

Semiconductors, or chips, are tiny electronic devices that are integral to America’s economic and national security. These devices power tools as simple as a light switch and as complex as a fighter jet or a smartphone. Semiconductors power our consumer electronics, automobiles, data centers, critical infrastructure, and virtually all military systems. They are also essential building blocks of the technologies that will shape our future, including artificial intelligence, biotechnology, and clean energy.

While the United States remains a global leader in semiconductor design and research and development, it has fallen behind in manufacturing and now accounts for only about 10 percent of global commercial production. Today, none of the most advanced logic and memory chips—the chips that power PCs, smartphones, and supercomputers—are manufactured at commercial scale in the United States. In addition, many elements of the semiconductor supply chain are geographically concentrated, leaving them vulnerable to disruption and endangering the global economy and U.S. national security.

That’s why President Biden signed the bipartisan CHIPS and Science Act of 2022 into law. The law provides the Department of Commerce with $50 billion for a suite of programs to strengthen and revitalize the U.S. position in semiconductor research, development, and manufacturing—while also investing in American workers. CHIPS for America encompasses two offices responsible for implementing the law: The CHIPS Research and Development Office is investing $11 billion into developing a robust domestic R&D ecosystem, while the CHIPS Program Office is dedicating $39 billion to provide incentives for investment in facilities and equipment in the United States. Learn more about CHIPS for America from this video message from the Secretary of Commerce . 

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Biden-harris administration announces preliminary terms with polar semiconductor to establish an independent american foundry, chips for america announces $285 million funding opportunity for a digital twin and semiconductor chips manufacturing usa institute, u.s. department of commerce launches chips women in construction framework with initial voluntary commitments from intel and micron.

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Marla Dowell Recognized as a Distinguished Executive with 2023 Presidential Rank Award

For general inquiries about CHIPS for America, contact askchips [at] chips.gov (askchips[at]chips[dot]gov) .

For inquiries about the CHIPS Incentives Program, contact apply [at] chips.gov .

For Congressional inquiries about CHIPS for America, contact legislativeaffairs [at] chips.gov (legislativeaffairs[at]chips[dot]gov) .

To request a meeting with a CHIPS staff member or an appearance at an event, visit https://askchips.chips.gov .

The CHIPS Incentives Program Portal can be found at https://applications.chips.gov .

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