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26 Customer Service Resume Examples for 2024

Stephen Greet

Customer Service Resume

  • Customer Service Resumes by Experience
  • Customer Service Resumes by Role
  • Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

  • The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

customer service resume achievements

  • Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
  • Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
  • We suggest bold (but not garish) colors in the header and titles to draw attention.
  • Say goodbye to excess white space by adding some relevant projects you’ve worked on.
  • Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

Customer Service Associate Resume Example with 5 years experience

  • Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
  • Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
  • For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Customer Service Manager Resume Example with 9 years experience

  • Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
  • Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
  • If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

Customer service lead resume example with 8 years of experience

  • Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

Airline customer service resume example with 4 years of experience

  • In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

Customer service call center resume example with telemarketing experience

  • It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
  • If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Customer service bank resume example with 4 years of experience

  • Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Insurance customer service resume example with 11 years experience

  • Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

Client service manager resume example with 11 years experience

  • And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Customer Service Specialist Resume Example with 10 years experience

  • Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
  • Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

Retail Customer Service Clerk Resume Example with 2 years experience

  • The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
  • We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
  • Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Customer Success Manager Resume Example with 10+ years experience

  • Challenge yourself to prove your impact with metrics.
  • For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
  • Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

Bilingual Customer Support Resume Example with 7 years experience

  • For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
  • Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
  • Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Customer Service Consultant Resume Example with 20+ years experience

  • Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
  • Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
  • Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

Customer Service Agent Resume Example with 7 years experience

  • As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
  • Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
  • Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Customer Service Success Specialist Resume Example with 5 years experience

  • Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
  • Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
  • Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

Customer Service Coordinator Resume Example with 8 years experience

  • That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
  • A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

Customer Service Advisor Resume Example with 13 years experience

  • Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
  • Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

Customer Service Technician Resume Example with 4 years experience

  • It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
  • Don’t be afraid to highlight your  hobbies and interests on your resume .
  • But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

Customer service representative resume example with 5 years experience

  • So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Call center customer service resume example with 5 years experience

  • Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Professional customer service resume example with 10+ years experience

  • Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

Customer service supervisor resume example with 3 years experience

  • If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

Remote customer service resume example with 2 years experience

  • By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Customer service sales resume example with 3 years experience

  • Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

  • Receptionist
  • Sales Associate
  • Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

  • Customer service skills
  • Formatting your customer service resume
  • Quantifying your previous impact
  • Customizing your resume for each job

customer service resume achievements

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

  • Answer telephone calls and emails promptly in Spanish and English
  • Maintain and extend client base through positive customer interaction
  • Excellent verbal and written skills in both Spanish and English
  • Strong organizational and analytical skills 
  • Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

  • Bilingual (Spanish and English)
  • Organized 
  • Strong verbal and written communication 
  • Proven customer success 
  • Empathetic 
  • Methodical and thorough documentation 
  • CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

  • Data analysis
  • Metrics-driven
  • Customer service reporting
  • Self-motivated
  • Social media
  • Creative problem-solver
  • Inquisitive

customer service resume achievements

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

  • Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
  • Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
  • The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
  • Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
  • Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

  • College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

Customer service resume objective

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

  • I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

Customer service resume summary

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

customer service resume achievements

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

  • Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
  • Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
  • Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
  • Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
  • Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
  • Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

  • Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
  • Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
  • Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

  • Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
  • Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
  • Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
  • No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

  • All of these are good ways to customize your job description points.
  • Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
  • Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

  • Outcomes like increased sales or error reductions are great metrics to include.
  • Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
  • Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

  • Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
  • Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

  • For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
  • Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

  • Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
  • Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

  • CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
  • Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

  • Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
  • Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

  • CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

Hunter Laningham

Published: October 19, 2022

One of the great things about customer service is that the skills you develop can be relevant to a lot of different jobs. The best customer service resume showcases those skills along with your unique personality and your diverse experiences.

job applicant landing a job interview after writing the best customer service resume

Successfully marrying all of these elements into a one-page resume can be daunting for anyone. But fear not — there are steps you can take to ensure your resume is as strong as possible without causing you tons of stress.

→ Download Now: 12 Resume Templates [Free Download]

In this post, let's review the sections you need to include in a successful customer service resume, as well as example resumes that you can use as inspiration for your next application.

Jump ahead:

What is a customer service resume?

How to write the best customer service resume, what to include in your customer service resume, top 10 best customer service resume examples, putting your best foot forward.

A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions.

Some common customer service roles include:

  • Customer service representatives
  • Customer support specialists
  • Customer success managers
  • Start from a template.
  • Keep it clear and concise.
  • Use the right keywords.
  • Highlight specific accomplishments.
  • Showcase your personality.

As highlighted above and shown in the image below, there are five ways you can write a customer service resume that gets the attention of prospective employers.

customer-service-resume_6

Let's review each below.

1. Start from a template.

While it's important to make sure your resume is unique to you, there are a number of templates available to help you get started. For example, HubSpot has a selection of free resume templates that are fully customizable to the job you're applying for.

Featured Resource: Free Resume Templates

resume templates

Download These Templates for Free

2. Keep it clear and concise.

Keep in mind that you only have a limited amount of time to impress job recruiters. And many are quickly skimming through a sea of resumes for each open position. Keep your resume short and sweet, and make it easy for employers to see that you're the right fit up front.

3. Use the right keywords.

Speaking of skimming, hiring managers are also looking for a few magic words that tell them you're a good candidate to move to the next round. Look at the job description closely, and make sure your resume aligns with the language your prospective employer is using.

4. Highlight specific accomplishments.

It's great to know that you've "positively interacted with customers", but so has just about every other applicant vying for the same position you're applying for. Get specific, and try to quantify your experiences where possible (e.g., resolved x amount of customer inquiries per day).

5. Showcase your personality.

Show recruiters what makes you, you. What qualities will you bring to the team? Infusing your personality is one more way you can separate yourself out from the crowd.

Now that we've reviewed some fundamentals about how to write your resume, let's get into what you should include.

The best sections to include in your customer service resume are an objective or summary along with details about your skills, experience and accomplishments, and education.

Customer Service Resume Objective or Summary (Optional)

Depending on the position, it may make sense to start your resume with an overview of who you are, what you're looking for, and what you'll bring to the position. You can put this in paragraph or bullet-form at the beginning of your resume to make it clear to whoever is reading it.

However, if you're running out of room on the page, it's OK to omit a summary. You can always take what you would've written and weave it into other sections on your resume.

Here are a few examples of customer service principles you can highlight in this section.

Putting the customer first.

Companies know that customer interactions with the product and the business are incredibly important. Making this stance clear will show hiring managers that your priorities are in line with theirs.

Teaching rather than explaining.

Customer autonomy is a huge bonus for a hiring manager. Let them know that you want to be so good at what you do that the customer's understanding of the product might reach a level where they no longer reach out to your team as often.

Desiring challenges from an unpredictable environment.

A day in the life of a customer service representative can be extremely unpredictable. Adding this as an objective will make it clear that you're ready to hit the ground running. Plus, it will reassure the hiring managers that you know what you're applying for.

Growing your technical and product knowledge.

Learning is a huge part of customer service. So, showing eagerness to grow in technical and product knowledge is extremely vital to include on your resume.

Next up, let's talk about skills.

Customer Service Resume Skills

  • Learning Potential
  • Communication
  • Adaptability
  • Self-Motivation
  • Product and Industry Expertise
  • Emotional Intelligence
  • Problem-Solving
  • Improvisation

Another important section to include is the skills that you've developed as a customer service professional. Here are eight good ones to highlight.

1. Learning Potential

This is the big one. No matter what level of knowledge you have about the product or the business, you're going to be trained and coached. With this in mind, you need to show a willingness to learn, whether it be in a classroom or on the phone with a customer.

2. Communication

Though somewhat self-explanatory, these skills become more nuanced when you think about the different types of customers a company has. Can you take a technical concept and clearly explain it to people of all backgrounds? Plus, in addition to customers, you're going to need to be able to effectively communicate with your team too.

3. Adaptability

This can range from scheduling adaptability to troubleshooting on the fly. What do you do when your "surefire" troubleshooting step doesn't work? Are you cool under the pressure of the follow-up question? No matter what your level of product knowledge is, having adaptability and flexibility is going to be an asset.

4. Self-Motivation

Even though many companies block time for their reps to be on the phone, it's likely that no one will tell you what to do with your day as a whole. Self-motivation is a huge personality trait in this position, because it's one that no training team or manager can teach. At the end of the day, you have to want to be there and want to help solve for your customers.

5. Product and Industry Expertise

While this trait isn't imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you're not only ahead of other candidates, but that you also have a genuine passion for the business.

6. Emotional Intelligence

While product knowledge may be optional at first, emotional intelligence isn't. Emotional intelligence refers to your ability to interpret the thoughts and feelings of others and respond to them in an appropriate way. This skill is incredibly important for service reps because it creates a personalized and delightful customer experience .

7. Problem-Solving

If you know the saying, "when life gives you lemons, you make lemonade," then your resume should make you look like an enterprise-level lemonade salesperson. Customer service is all about solving problems, and often, the solutions to those problems aren't clear. In many cases, reps need to think on their feet to come up with creative solutions to meet customer needs .

8. Improvisation

As a customer service rep, it's your job to do everything within reason to prevent churn . Sometimes, this requires creative problem-solving and the ability to improvise when things go wrong. Keeping cool and making the right choices in stressful situations is an incredibly valuable skill in customer service.

Once you've laid out your skills, you'll need to back them up.

Next up, let's talk about professional experience and accomplishments.

Customer Service Resume Experience & Accomplishments

In this section, you'll want to cover your recent professional experience in depth, especially with regard to your career progression, projects completed, and milestones reached.

Here are some examples.

Customer Service or Professional Experience

If you're applying for a position in customer service and you've already worked in a customer-facing role, make sure your resume highlights your industry experience. This includes what industry your company was a part of, what metrics you used to measure success, what goals you achieved, and the impact you've had on the company.

If you're applying for a customer service role and you don't have industry experience, do some brainstorming about the transferable skills and experiences that would serve you in a customer-facing role. For example, if your previous experience is in marketing, you've probably developed effective communication skills. And, most importantly, think about why you want to move into customer service so your resume effectively communicates that.

Career Progression and Advancement Details

Were you promoted in your last role? Did you ever manage a team? Did you collaborate with other colleagues on side projects, experiments, or campaigns? Were you tapped to lead an experiment or test case?

Make sure the experience section of your resume details examples of you being recognized or rewarded for going above and beyond. Hiring managers want to hire the best of the best, so make sure you highlight examples of this.

Volunteer or Community Involvement

If you're involved in your community, feel free to include that work on your resume as long as it's relevant to the position. Including experiences like these will help you stand out to employers. Plus, it gives hiring managers an idea of what you like to do outside of work.

Next up, let's talk about education.

Customer Service Resume Education

In this section, you'll want to make sure you showcase your educational background. This includes any classes, research, projects, or accolades that speak to your ability to excel, your commitment and grit, and your industry expertise.

Higher Education Background and Achievements

Make sure your resume details your highest levels of educational attainment. Note where you studied, what you studied, your GPA, and any particularly relevant projects or research you worked on.

It's okay if you didn't major in the industry you're applying to (not all of us have). But education helps round out your overall workplace knowledge and experience.

Additional Professional or Educational Training

If you've taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well — especially if they might be part of the tech stack the team you're applying to uses.

Now that we've broken down what to include on your customer service resume, let's take a look at a few examples you can use as inspiration for your application.

Check out the list below for the top ten best customer service resume examples for roles across the industry. Each customer service resume sample includes what we like about it.

1. Entry Level Customer Service Representative

best customer service resume example entry level

What we like: This resume is a great example of someone who has no direct customer service experience, but does have experience interacting with customers of different backgrounds. The fictitious Justine has made a clean-looking resume that clearly states the experience she has had working with customers, and shows familiarity with hitting a metric of some kind in her sales position.

2. Mid-Level Customer Service Representative

customer service resume achievements

What we like: "Lily's" resume is a great example of someone who has a mixed background with both directly and tangentially-relevant experience. She was a bank teller before she broke into the customer service industry, and putting it on her resume shows diversity and opens a conversation about why she began a career in customer service.

3. Experienced Customer Service Representative

best customer service resume example experienced

What we like: It's easy to tell right away that "Marie Clark" has been killing it in the customer service industry for some time now. She takes some space at the top to highlight what sets her over the edge as an applicant, making it clear she loves what she does and wants to make a career out of it.

4. Personalized Customer Service Resume

best customer service resume example personalized

What we like: This clean and creative resume helps the candidate stand out right off the bat while still allowing room to fit all of their awesome experience. The addition of a photo adds a face to their qualifications. And in a career where you might communicate with customers solely over email or phone, it's important to show that you're more than just a faceless resource.

5. Classic Customer Service Resume

best customer service resume example classic

What we like: This is a prime example of a no-nonsense resume that still looks great. It's classic, clean, and clear, which can be a relief to recruiters and hiring managers who may look at hundreds of resumes a day. This formatting allows your experience to speak for itself, and would be a great option for a candidate who has a lot of prior experience.

6. Formal Customer Service Resume

best customer service resume example formal

What we like: This resume is an effective mix of the first two we've shown in this article. The pops of color and headshot show uniqueness while the formatting leaves a lot of space for what you want to include. It's muted and easy to read, so no one element is overwhelming to the point of throwing it off balance.

7. White Space Customer Service Resume

best customer service resume example white space

What we like: This resume stands out because it's the first one we've seen in the article that utilizes the full width of the page. If you really need the extra space, this single-column format allows those extra inches on the side so your qualifications take up less vertical space. This can help your resume look less bunchy, and is extremely easy for your potential employers to follow.

8. Customer Support Engineer Resume

best customer service resume example customer support engineer

What we like: This customer support engineer resume lets the skills and experience speak for themselves. It's simple, straightforward formatting might not be advisable for a creative role, but for a technologist, it's not as mission-critical as standing out and impressing a hiring manager.

9. Customer Service Manager Resume

What we like: This customer service manager resume highlights this candidate's experience and impact, which is critical when applying for a leadership role. Using color, a modern font, and bullet formatting, this resume effectively divides the different sections while highlighting the most important aspects of this candidate's background.

10. Call Center Resume

best customer service resume example call center

What we like: This resume outlines all of the skills and qualifications needed to work in a call center. It starts by listing the candidate's key attributes then backs them up using their professional experience. On the right, it outlines other skills that the candidate possesses and categorizes them by either "hard" or "soft." This not only tells an employer what this candidate can do, but it also shows that they're organized and think logically.

The best customer service resume is the one that gets your foot in the door to "wow" them during the job interview. Take the time to build out a resume that truly makes you and your accomplishments shine.

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Resume templates to create a killer resume for your job application.

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Resume Worded   |  Proven Resume Examples

  • Resume Examples
  • Administrative Resumes

24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Hiring Manager for Customer Service Roles

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

  • Customer Service Representative
  • Customer Service Manager
  • Customer Service Supervisor
  • Entry Level Customer Service Representative
  • Director of Customer Service
  • Retail Customer Service Rep
  • Call Center Customer Service Rep
  • Customer Service Specialist
  • Customer Service Agent
  • Customer Service Cashier
  • Customer Service Associate
  • Customer Service Sales Associate
  • Healthcare Customer Service Rep
  • Remote Customer Service Rep
  • Call Center Manager
  • Call Center Representative
  • Call Center Supervisor
  • Call Center Agent
  • Call Center CSR

Jump to a resource:

  • Keywords for Customer Service Resumes

Customer Service Resume Tips

  • Action Verbs to Use
  • Bullet Points on Customer Service Resumes
  • Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

A resume for a customer service presentative with a dgeree in communications and experience as a sr. customer service representative.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Highlight any successes you have had boosting customer satisfaction - Customer Service Representative Resume

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Use this resume template with strong bullet points to apply to be a customer service representative.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

Strong action verbs and tangible results in customer support - Customer Service Representative Resume

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Education and skills related to customer support fields - Customer Service Representative Resume

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

A resume for a customer service manager with a degree in customer service management and experience as a customer service representative.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

Highlight your leadership skills - Customer Service Manager Resume

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Showcase your experience improving customer service metrics - Customer Service Manager Resume

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

When applying to be a customer service manager, include work experience that showcases leadership ability.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

Leadership-oriented work experience, essential for customer service managers - Customer Service Manager Resume

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Detailed bullet points with measurable results, using metrics core to customer support - Customer Service Manager Resume

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

A resume for a customer service supervisor with a degree in business admin and experience as a customer service coordinator.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

Detail your ability to train and mentor others - Customer Service Supervisor  Resume

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Highlight your experience giving constructive feedback - Customer Service Supervisor  Resume

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

When applying to be a customer service supervisor, make your resume stand out by including promotions or other honors.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

Includes management skills, core to customer support teams - Customer Service Supervisor Resume

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Promotions and awards demonstrate past success and track record - Customer Service Supervisor Resume

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

An exemplary resume for an Entry Level Customer Service Representative role.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

Emphasize CRM Software Proficiency - Entry Level Customer Service Representative Resume

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Showcase Adaptability through Specific Examples - Entry Level Customer Service Representative Resume

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

Students who are crafting an entry-level resume should lead with an education section to demonstrate your relevant interests and strengths.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

Put your education at the top for entry-level roles - Entry Level Customer Service Representative Resume

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Relevant experience, skills, and projects highlighting transferrable customer support skills - Entry Level Customer Service Representative Resume

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

A resume for a customer service director with a bachelor's degree in business and experience as a customer service manager.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

Highlight your project management knowledge and skills - Director of Customer Service Resume

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Showcase your success cross-collaborating interdepartmentally - Director of Customer Service Resume

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

When applying for a Director of Customer Service position, use this template to display your extensive experience in the field.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

Strong work experience section, with evidence of management-level customer support experience - Director of Customer Service Resume

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Technical skills, to help you get past Applicant Tracking Systems - Director of Customer Service Resume

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

A retail customer service rep resume sample that highlights the applicant’s certifications and impressive skills list.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

Gain certification to give you an edge. - Retail Customer Service Rep Resume

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Use your skills list to show task capabilities. - Retail Customer Service Rep Resume

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

A call center customer service representative resume sample that highlights the applicants communication skills and impressive experience.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

List all languages that you speak. - Call Center Customer Service Rep Resume

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Include your customer satisfaction rates. - Call Center Customer Service Rep Resume

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

A customer service specialist resume sample that highlights the applicant’s skills section and certifications.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

Include all industry-standard tools in your skills section. - Customer Service Specialist Resume

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Work on getting customer service certification. - Customer Service Specialist Resume

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

A customer service agent resume sample that highlights the applicant’s experience and workload capabilities.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

Include any other customer-facing experience. - Customer Service Agent Resume

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Quantify your workload capabilities. - Customer Service Agent Resume

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

A customer service cashier resume sample that highlights the applicant’s financial experience and cashier tools.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

Keep your cashier tools section updated. - Customer Service Cashier Resume

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Highlight any financial experience. - Customer Service Cashier Resume

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

A customer service associate resume sample that highlights the applicant’s related experience and transferable skills.


Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

List your capabilities in the skills section. - Customer Service Associate Resume

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Include any customer-facing experience. - Customer Service Associate Resume

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Customer service sales associate resume sample that highlights the applicant’s sales experience.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

Ensure your tools reflect the entire sales cycle. - Customer Service Sales Associate Resume

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Show your background in finance-related tasks. - Customer Service Sales Associate Resume

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

A healthcare customer service representative resume sample that highlights the applicant’s healthcare background and experience.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

Use healthcare keywords. - Healthcare Customer Service Rep Resume

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Get certified in the healthcare field. - Healthcare Customer Service Rep Resume

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

A remote customer service representative that highlights the applicant’s workload capabilities and relevant tools.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

Include metrics of your workload capabilities. - Remote Customer Service Rep Resume

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Include your software and hardware tools. - Remote Customer Service Rep Resume

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Resume example demonstrating expertise in call center management and customer service metrics.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

Show proficiency in modern call center software - Call Center Manager Resume

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Quantify your achievements in team management and customer service - Call Center Manager Resume

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

A resume snapshot emphasizing customer service and tech skills for a Call Center Representative role.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

Show your interpersonal skills - Call Center Representative Resume

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

A resume screenshot featuring key skills and experiences for the Call Center Supervisor role.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

Show your people management skills - Call Center Supervisor Resume

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Highlight your proficiency in Call Center software - Call Center Supervisor Resume

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

A resume screenshot for a call center agent role, showcasing proficiency in digital tools and versatility in customer interactions.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

Show proficiency in using digital tools - Call Center Agent Resume

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Demonstrate versatility in customer interactions - Call Center Agent Resume

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Call center CSR resume with a focus on multi-channel proficiency and problem-solving skills.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Show your problem-solving skills - Call Center CSR Resume

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

  • Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
  • Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

  • Good communication skills
  • Able to talk to customers

Bullet Point Samples for Customer Service

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

  • Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
  • Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

  • Problem solver
  • Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

  • Maintained a 95% customer satisfaction rating based on post-call surveys
  • Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

  • Helped many customers
  • Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

  • Proficient in Zendesk, Salesforce, and Microsoft Office Suite
  • Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

  • Proficient in Windows 95
  • Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

  • Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
  • In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

  • Knowledge of products and services
  • Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

How to structure your customer service resume bullet points

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

  • Name: John Doe
  • Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

  • Phone number
  • Professional email address
  • Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

  • Multiple phone numbers
  • Full mailing address with zip code
  • Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

  • John Doe, Customer Success Manager
  • John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

How to write a resume summary if you are applying for a Customer Service resume

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

  • Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
  • Improved first call resolution rate by 15% through effective troubleshooting and communication
  • Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

  • Active listening
  • Problem-solving
  • Communication
Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

  • Answered customer questions
  • Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

  • Customer satisfaction scores
  • Average call handling time
  • Number of customers assisted daily
  • Percentage of issues resolved independently
Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

  • Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

  • Selected to mentor new team members based on strong performance and leadership skills.
  • Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

  • Which of your experiences are most similar to the responsibilities of this role?
  • Have you worked in a similar industry or with a similar product/service?
  • Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

  • Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

  • Customer Service Strategies
  • Business Communication
  • Conflict Resolution
  • Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

Action Verbs for Customer Service

  • Communicated
  • Interviewed
  • Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

  • Customer Support
  • Technical Support
  • Troubleshooting
  • Salesforce.com
  • Contact Centers
  • Customer Experience
  • Customer Service
  • Account Management
  • Customer Relationship Management (CRM)
  • Social Media
  • SME management
  • Microsoft Access
  • Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Customer Service Skills and Keywords to Include On Your Resume

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

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Customer Service Resume Guide

  • Virtual Assistant Resume Guide
  • Administrative Assistant Resume Guide
  • Executive Assistant Resume Guide
  • Office Manager Resume Guide
  • Research Assistant Resume Guide
  • Customer Success Resume Guide
  • Back Office Resume Guide
  • Inventory Manager Resume Guide
  • Desktop Support Resume Guide
  • Loan Processor Resume Guide
  • Warehouse Manager Resume Guide
  • Fundraising Resume Guide
  • Service Desk Resume Guide
  • Help Desk Resume Guide
  • Administrative Coordinator Resume Guide
  • Administration Resume Guide
  • Scheduling Resume Guide
  • Gig Economy Resume Guide
  • Project Administrator Resume Guide
  • Facilities Resume Guide
  • Revenue Cycle Resume Guide
  • Customer Service Representative Resume Example
  • Customer Service Manager Resume Example
  • Customer Service Supervisor Resume Example
  • Entry Level Customer Service Representative Resume Example
  • Director of Customer Service Resume Example
  • Retail Customer Service Rep Resume Example
  • Call Center Customer Service Rep Resume Example
  • Customer Service Specialist Resume Example
  • Customer Service Agent Resume Example
  • Customer Service Cashier Resume Example
  • Customer Service Associate Resume Example
  • Customer Service Sales Associate Resume Example
  • Healthcare Customer Service Rep Resume Example
  • Remote Customer Service Rep Resume Example
  • Call Center Manager Resume Example
  • Call Center Representative Resume Example
  • Call Center Supervisor Resume Example
  • Call Center Agent Resume Example
  • Call Center CSR Resume Example
  • Tips for Customer Service Resumes
  • Skills and Keywords to Add
  • Sample Bullet Points from Top Resumes
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customer service resume achievements

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customer service resume achievements

171+ Achievements to List On Your Resume [In 2024]

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Listing achievements is what sets the top candidates apart from the crowd.

See, most job-seekers only talk about their previous responsibilities and day-to-day tasks on their resume.

But that’s not enough to make you stand out.

The hiring manager knows exactly what responsibilities your profession includes. After all, they’re the ones who wrote the job description!

So if you want to get ahead of the competition, you should talk about your professional achievements instead.

Your achievements speak volumes about your skills and potential, and they can make your resume stand out.

This guide will cover:

  • How to List Achievements on Your Resume (and Get the Job!)
  • Where to Mention Your Achievements
  • 171+ Achievements You Can Use (covering 55+ professions!)

Let’s get started!

Achievements on Your Resume

So, why are achievements so important on your resume?

Just compare these two examples:

  • Contributed to the number of sales. 
  • Hit and exceeded department KPIs by 20% for 5 months in a row.

See the difference?

The first example doesn’t say much about the candidate at all. If you worked in sales , it’s already pretty obvious you did sales, and it doesn’t specify how you contributed. You could have barely met your KPIs or outperformed the whole department, and the hiring manager will never know.

But the second example shows exactly what you bring to the table. Saying you managed to hit KPIs is good, and exceeding them is even greater. By also adding the short timeframe, the hiring manager can see you’re a top performer and might prefer you as a candidate.

Where Do I List My Achievements?

Ideally, your achievements should be mentioned in several sections across your resume.

List them in these sections:

  • Resume summary
  • Work experience
  • Optional sections

Listing accomplishments in your work experience section is the most common way to go.

Just add them in separate bullet points, the same way you would list your responsibilities. 

Here’s an example:

achievements listed on resume

The next place we recommend including achievements is your resume summary .

This summary of your career sits at the top of your resume, right next to your contact information and job title . Here’s an example:

achievements listed in the resume summary

This section is an introduction to the rest of your resume, and it’s the first thing the hiring manager is going to read, so you want to make sure it grabs their attention.

The average resume summary goes like this:

  • Experienced project manager with 5+ years of work experience seeking a position at Company X. Previous experience includes working at Company Y, developing software for clients such as Client A and Client B.

This summary example is, at best, okay . All it says is that you’ve worked as a project manager across two companies within the past five years.

Newsflash: So have all the other candidates.

There’s nothing in that resume summary that makes you stand out.

But here’s what happens if you add an achievement or two:

  • Experienced project manager with 5+ years of work experience seeking a position at Company X. Managed cross-department teams of 15+ people. Successfully spearheaded the development of several software projects, including Project A and Project B.

Other sections on your resume where your achievements can make an appearance include:

  • Your volunteer experience, 
  • Your projects, 
  • Your extracurricular activities

How to List Achievements (the Right Way)

Just like with everything else, there’s a right and wrong way to list achievements.

See, the more details you add to them, the more you’ll stand out.

Let’s compare these two examples:

  • Improved product sales by 12%, which led to a 20% increase in annual revenue.
  • Significantly improved sales.

In the first example, “significantly” doesn’t say much. You could’ve improved sales by selling one extra product, or you could have lifted company revenue by 10%.

The hiring manager has no way of knowing what the impact of your work was! This is why backing up your achievements with data is important.

Whenever possible, each of your achievements should include:

#1. Timeframe

The timeframe of your achievement provides the hiring manager with context. Achieving something over a weekend is more significant than achieving the same thing over several months.

Adding a timeframe can also highlight your time management skills and ability to prioritize tasks, as well as set benchmarks for future performance.

Ask yourself these questions to figure out the timeframe of your achievements:

  • (E.g.: Resolved a major client's technical issue in under 12 hours, exceeding the 48-hour expectation.)
  • (E.g.: Increased customer satisfaction rate within three months of employment at Company X.)
  • (E.g.: Talked to 50+ customers daily.)

Adding the scale of your achievements demonstrates the impact and reach of your work.

You can measure the scale of your success through different factors, like the number of people affected or the financial impact. This data backs up your credibility and helps future employers see the value and expertise you can bring to their company.

Here are some questions to measure the scale of your achievements with:

  • (E.g.: Managed a team of six to create award-winning ad campaigns for Company X.)
  • (E.g. Successfully carried out X marketing campaign, going under the designated budget of Y USD.)
  • (E.g.: Managed campaigns of 5+ SaaS clients in the fin-tech industry.)

#3. Results

Of course, the results of your achievements show the effectiveness of your efforts.

Specific results, like percentage increases in sales or customer satisfaction ratings, give the hiring manager tangible evidence of your skills and success and make you a more appealing candidate. (E.g.: “Delivered a 1.8x ROI on a total ad spend of $22,000”.)

By backing up your achievements with clear outcomes, you’re giving potential employers an idea of how you can contribute to their team. This approach makes your resume stand out by showcasing what you've done, how well you've done it, and the positive impact you've made.

What If I Don’t Have the Data?

This is one of the most common questions among job-seekers.

Unless you were actively keeping track of your results at your job, you probably don’t know much about the impact your work had or what your greatest accomplishment was.

The solution here is pretty straightforward: just reach out to your previous employer and ask for the data. They should be more than happy to send it over!

Moving forward, though, we’d recommend keeping track of your results and achievements in your next job. This also makes it easier to answer interview questions down the line.

You’ll thank us for it later!

What if My Job Isn’t Achievement-Oriented?

If your previous roles weren't achievement-oriented, you might have trouble listing accomplishments.

What you can do instead is focus on the times when you contributed to the workplace.

Think about instances where you helped your team, improved a process, or were recognized for your work. Take the opportunity to show off your soft skills , like problem-solving and teamwork .

The same approach can be applied to your personal projects or volunteer work . Just highlight relevant skills that helped you succeed instead of giving a generic description of what you did.

Achievements can be about growth and impact, not just numbers. So long as you align your past experiences with the job you want, you can show the hiring manager how you can be a valuable addition to their team.

best resume templates - novoresume

How to List Achievements as a Student

If you’re a student or a recent graduate , you probably don’t have that much work experience, so you can’t exactly list a lot of achievements on your resume.

But what you can do is list your achievements in several other sections, such as:

  • (E.g.: “Maintained a 3.8 GPA while working and studying full-time.”)
  • (E.g.: “Created a marketing strategy for Company X as part of my Marketing 101 course and was rewarded at the top of the class.”)
  • (E.g.: “Taught elementary mathematics as a volunteer at Saint Jude’s orphanage and improved student performance by 60% over one semester.”)

Writing a resume for your first job? Check out our detailed article for tailored advice!

171+ Achievements You Can Steal (For Every Profession)

Need some inspiration? We’ve got you covered.

Here are 171 achievements across different professions that you can use:

Sales and Customer Service Achievement Examples

#1. sales associate achievements.

  • Cold-called 20+ potential clients daily, with a closing rate of 10% to 20%.
  • Hit and exceeded sales KPIs by 30% for October, November, and December in 2023.
  • Sent 200+ cold emails daily, managing to set up calls with 10% of the recipients.

For more examples, check out our sales associate resume example and full guide.

#2. Customer Service Representative Achievements

  • Maintained a customer satisfaction rate of 95% for the entire duration of employment.
  • Solved 40 - 50 tickets daily.
  • Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the software.

For more examples, check out our customer service resume example and full guide.

#3. Cashier Achievements

  • Trained and supervised five other cashiers over two years at Company X.
  • Received ‘Employee of the Month’ award for consistently providing excellent service in June, August, and December.
  • Achieved highest up-sell rates in 2022 (1.9%) and 2023 (2.6%).

For more examples, check out our cashier resume example and full guide.

#4. Retail Manager Achievements

  • Boosted store sales by 15% over six months through strategic merchandising and upselling techniques.
  • Led a team of 10 sales associates to achieve the highest regional sales record for two consecutive quarters.
  • Designed and implemented a customer loyalty program that increased repeat customer visits by 25%.

For more examples, check out our retail manager resume example and full guide.

#5. Barista Achievements

  • Developed a new coffee blend that became the store's top-selling product within three months of introduction.
  • Trained and supervised a team of four new baristas, improving overall team efficiency and service quality.
  • Implemented a streamlined order processing system that reduced average customer wait time by 30%.

For more examples, check out our barista resume example and full guide.

#6. Server and Waiter Achievements

  • Successfully upsold menu items, contributing to a 10% increase in average bill value over six months.
  • Efficiently managed high-volume shifts, serving up to 50 tables per night with consistent positive feedback.
  • Maintained a 98% customer satisfaction rating over a year, based on direct feedback and online reviews.

For more examples, check out our server resume example and a full guide to writing a waiter resume .

#7. Receptionist Achievements

  • Coordinated over 200 appointments weekly, maintaining a 99% accuracy rate in scheduling and client communications.
  • Managed a multi-line phone system, handling over 100 calls daily with exceptional service quality.
  • Recognized for perfect attendance and punctuality for two consecutive years, ensuring consistent front desk coverage.

For more examples, check out our receptionist resume example and full guide.

#8. Food and Beverage Management Achievements

  • Increased bar revenue by 20% by redesigning the cocktail menu and adding several new options.
  • Reduced food waste by 40% by implementing an efficient inventory management system and staff training programs.
  • Worked with an external marketing agency to run ads for the venue, resulting in a 25% increase in annual revenue.

For more examples, check out our bar manager resume example and full guide.

Administrative and HR Achievement Examples

#9. recruiter achievements.

  • Filled 100% of open positions within the targeted timeline over 12 months, enhancing organizational efficiency.
  • Reduced the average time-to-hire by 20 days through streamlining the recruitment process.
  • Managed data integrity within the applicant tracking system, ensuring timely entry and visibility of recruitment activity within ATS/CRM technologies.

For more examples, check out our recruiter resume example and full guide.

#10. Human Resources Specialist Achievements

  • Led a company-wide employee engagement program that resulted in a 30% increase in employee satisfaction scores.
  • Negotiated with benefits providers to enhance employee packages, achieving a 10% cost reduction while improving benefits.
  • Developed and facilitated a leadership training program, contributing to a 25% improvement in management effectiveness.

For more examples, check out our human resources resume example and full guide.

#11. Office Manager Achievements

  • Reached out to and made deals with new office supply providers, cutting annual supply costs by 20%.
  • Coordinated the setup of a remote working infrastructure, maintaining productivity during a transition to remote work.
  • Implemented a new document management system that improved filing efficiency by 35%.

For more examples, check out our office manager resume example and full guide.

#12. Administrative Assistant Achievements

  • Managed scheduling and logistics for a series of successful board meetings and company events.
  • Streamlined travel arrangements and accommodations for executives, enhancing travel efficiency and comfort.
  • Communicated with 20+ company partners and clients daily, and assisted in onboarding 14 employees during time at Company X.

For more examples, check out our administrative assistant resume example and full guide.

#13. Data Entry Achievements

  • Increased data processing speed by 30% through the implementation of keyboard shortcuts and efficiency software.
  • Identified and corrected a critical systematic error in the data entry, preventing potential data loss.
  • Completed a large-scale data migration project two weeks ahead of the scheduled deadline.

For more examples, check out our data entry resume example and full guide.

Finance Achievement Examples

#14. accountant achievements.

  • Managed an annual budget of $400,000 for seven years.
  • Identified tax savings opportunities that resulted in a 15% reduction in overall tax liabilities for the year.
  • Worked with a team of three accountants, creating financial reports for all company activities across all departments.

For more examples, check out our accountant resume example and full guide.

#15. Financial Analyst Achievements

  • Developed a financial model that predicted market trends with 90% accuracy, contributing to a 15% increase in investment returns.
  • Streamlined reporting processes, reducing the time spent on monthly financial reports by 30%.
  • Conducted a comprehensive risk analysis that led to a portfolio adjustment, safeguarding against a market downturn.

For more examples, check out our financial analyst resume example and full guide.

#16. Bank Teller Achievements

  • Recognized for outstanding customer service, receiving a 95% positive rating in customer feedback surveys.
  • Implemented a new cash handling procedure that reduced end-of-day balancing errors by 40%.
  • Helped onboard three new bank tellers, bringing them up to speed with the bank’s rules and policies.

For more examples, check out our bank teller resume example and full guide.

#17. Banker Achievements

  • Managed a loan portfolio of $10 million, maintaining a default rate of less than 1%.
  • Developed and maintained relationships with 50+ high-value clients, leading to a 25% increase in client assets managed.
  • Successfully negotiated and closed 15 high-value commercial loans, contributing significantly to branch revenue.

For more examples, check out our banker resume example and full guide.

Business Achievement Examples

#18. branch manager achievements.

  • Achieved the highest employee retention rate across the region through effective management and staff development programs.
  • Participated in community affairs to increase branch visibility and create new and enhanced existing business opportunities, increasing annual revenue by 20%.
  • Provided a superior level of customer relations and promoted the sales and service culture through coaching, guidance, and staff motivation.

#19. Data Analyst Achievements

  • Conducted a data-driven market analysis that informed the development of two new successful product lines.
  • Played a pivotal role in a data migration project, ensuring a smooth transition with no data loss.
  • Developed a predictive model that reduced forecasting errors by 25%, significantly improving business planning.

For more examples, check out our data analyst resume example and full guide.

#20. Business Development Manager Achievements

  • Established new key partnerships with Company X and Company Y, resulting in a 20% increase in annual revenue.
  • Secured ten new client accounts within a year, exceeding the target by 25%.
  • Started a partnership program, kick-starting work with four implementation partners in Europe.

For more examples, check out our business development manager resume example and full guide.

#21. Project Manager Achievements

  • Led the digital transformation project, adopting software to help with marketing, accounting, and HR duties at Company X.
  • Successfully completed six projects from start to finish, generating a total of $600,000 in revenue over the past five years.
  • Functioned as a single point of contact for 15+ clients, answering all their requests and questions on time.

For more examples, check out our project manager resume example and full guide.

Marketing and Advertising Achievement Examples

#22. marketing executive achievements.

  • Led the successful launch of a new product line, resulting in the acquisition of over 500 new customers in the first quarter.
  • Developed a digital marketing strategy that resulted in a 40% increase in online engagement.
  • Oversaw a team of 20 marketing professionals, fostering a collaborative environment that boosted team productivity.

For more examples, check out our marketing executive resume example and full guide.

#23. Marketing Manager Achievements

  • Revamped Company X’s social media accounts, improving user engagement by over 60% on Facebook, Twitter, and LinkedIn.
  • Expanded the marketing team from 5 to 15 members, enhancing the department's capabilities and output.
  • Led Facebook ad lead generation campaigns, driving 20+ leads for the sales team monthly, at a $2.7 CPC and $9 CPA.

For more examples, check out our marketing manager resume example and full guide.

#24. Media Buying Specialist Achievements

  • Negotiated with media vendors to secure prime advertising slots within a monthly ad budget of $20,000.
  • Maintained an ad spend ROI of 1.8 for Company X’s ad campaigns over the past three months.
  • Reduced Company X’s Search Ads average CPC while maintaining the same conversion rate, saving $2k in monthly ad spend.

#25. SEO Specialist Achievements

  • Fully managed Company X’s SEO and conducted comprehensive keyword research for over 500 terms, optimizing content for diverse audience segments.
  • Increased Company X’s monthly organic traffic from 0 to 200,000 within two years.
  • Led a team of four freelance writers, creating and publishing 10+ SEO content pieces every month with around 70% currently ranking on page 1 of Google.

IT and Software Development Achievement Examples

#26. it specialist achievements.

  • Successfully managed the IT setup for a new office location, ensuring seamless network and system integration for 100+ users.
  • Led the upgrade of an enterprise-level software system, improving system efficiency and user satisfaction.
  • Consulted in the redesign of a company’s website, resulting in a 25% increase in traffic.

For more examples, check out our IT resume example and full guide.

#27. Software Engineer Achievements

  • Led and managed a team of six in developing new financial management software and delivered the product two weeks ahead of schedule
  • Developed a new application feature that increased user engagement by 30%.
  • Created, maintained, and monitored the entire cloud infrastructure of Company X, while working on 20+ microservices for 5 clients.

For more examples, check out our software engineer resume example and full guide.

#28. Cyber Security Achievements

  • Designed and enforced a new security protocol, reducing system vulnerabilities by 50%.
  • Conducted regular security audits, identifying and mitigating risks effectively.
  • Played a key role in responding to and resolving a major security breach, minimizing data loss and downtime.

#29. Web Developer Achievements

  • Built a responsive e-commerce website that increased the client's sales conversion rate by 20%.
  • Revamped a major website, improving load time by 60% and enhancing user experience.
  • Integrated advanced features into a web platform, such as a custom CMS and interactive user interfaces.

For more examples, check out our web developer resume example and full guide.

#30. Computer Scientist Achievements

  • Published a research paper on machine learning algorithms in a renowned tech journal.
  • Developed an innovative algorithm that improved data processing speeds by 25%.
  • Created an educational program that introduced computer science fundamentals to over 200 high school students.

For more examples, check out our computer scientist resume example and full guide.

#31. DevOps Engineer Achievements

  • Streamlined the deployment process, reducing deployment time by 50%.
  • Implemented a continuous integration/continuous deployment (CI/CD) pipeline, improving code quality and deployment frequency.
  • Automated various infrastructure tasks, saving 20 hours of manual work per week.

For more examples, check out our DevOps engineer resume example and full guide.

#32. AI Engineer Achievements

  • Designed and implemented an AI model that improved prediction accuracy by 35% for a financial forecasting tool.
  • Contributed to the development of an AI-driven chatbot, enhancing customer service interactions and reducing response time.
  • Conducted AI research that led to the development of two patented machine-learning technologies.

For more examples, check out our AI engineer resume example and full guide.

#33. Java Developer Achievements

  • Developed a Java-based server application that handled 10,000+ concurrent users.
  • Optimized existing Java code, improving system performance and scalability.
  • Contributed to a Java open-source project, with several suggestions and improvements being integrated into the next release.

For more examples, check out our Java developer resume example and full guide.

Health and Medicine Achievement Examples

#34. nurse achievements.

  • Managed care for a diverse patient population, consistently receiving high satisfaction ratings from patients.
  • Implemented a health education program that improved patient outcomes and reduced hospital readmission rates.
  • Reduced emergency room visits by 30% for a panel of 200 patients through effective management of chronic diseases and patient education.

For more examples, check out our nurse resume example and full guide.

#35. Medical Assistant Achievements

  • Streamlined patient intake procedures, reducing average wait times by 15 minutes.
  • Assisted in over 1,000 successful patient examinations and treatments, maintaining high standards of care.
  • Conducted and analyzed over 500 laboratory tests, playing a critical role in patient diagnosis and treatment plans.

For more examples, check out our medical assistant resume example and full guide.

#36. Dentist Achievements

  • Successfully performed over 200 complex dental procedures with a 98% success rate.
  • Introduced a new dental health initiative that increased patient retention by 25%.
  • Led a dental outreach program that provided free services to over 300 underserved individuals in the community.

For more examples, check out our dentist resume example and full guide.

#37. Pharmacist Achievements

  • Managed pharmaceutical inventory for a high-volume pharmacy, maintaining optimal stock levels and reducing waste.
  • Enhanced prescription accuracy by implementing a new verification system, resulting in a 40% reduction in dispensing errors.
  • Developed a medication management plan that improved patient adherence and reduced medication errors.

For more examples, check out our pharmacist resume example and full guide.

Creative Achievement Examples

#38. graphic designer achievements.

  • Designed a marketing campaign that increased client engagement by 50%.
  • Created over 100 graphic designs for various clients, maintaining a 95% client satisfaction rate.
  • Revamped a major brand's visual identity, leading to a 30% increase in their social media following.

For more examples, check out our graphic designer resume example and full guide.

#39. Game Designer Achievements

  • Developed a game that received a 4.5/5 rating on major gaming platforms.
  • Led a design team to create a top-selling game, achieving over 500,000 downloads in the first month.
  • Implemented a user feedback system for a game that resulted in a 20% increase in player retention.

For more examples, check out our game designer resume example and full guide.

#40. Animator Achievements

  • Produced a 5-minute animation that gained over one million views on YouTube.
  • Worked on a popular TV show, contributing to animation that was nominated for an industry award.
  • Developed a series of animations that enhanced the user experience, leading to a 25% increase in app engagement.

For more examples, check out our animator resume example and full guide.

#41. Illustrator Achievements

  • Illustrated a children's book that sold over 10,000 copies within the first six months.
  • Created over 50 custom illustrations for various clients, resulting in a 100% project satisfaction rate.
  • Designed a series of illustrations for a website, increasing user engagement by 40%.

For more examples, check out our illustrator resume example and full guide.

#42. Photographer Achievements

  • Conducted over 30 photoshoots for major brands, with images featured in national advertising campaigns.
  • Sold 200+ prints in a solo photography exhibition.
  • Won a prestigious photography award for a series focusing on urban landscapes.

For more examples, check out our photographer resume example and full guide.

#43. Actor Achievements

  • Starred in a critically acclaimed theatre production that ran for over 100 shows.
  • Played a leading role in a film that grossed over $50 million worldwide.
  • Received the best actor award in a renowned film festival.

For more examples, check out our actor resume example and full guide.

#44. Writer Achievements

  • Authored a book that made the New York Times Best Seller list.
  • Wrote a series of articles that increased website traffic by 35%.
  • Scripted a short film that won an award at an international film festival.

For more examples, check out our writer resume and full guide.

#45. Editor Achievements

  • Edited a novel that became a bestseller and was critically acclaimed.
  • Led an editorial team that produced a magazine with a 20% increase in readership.
  • Managed the editing process for a website, resulting in a 30% reduction in content errors and inconsistencies.

For more examples, check out our editor's resume example and full guide.

Education Achievement Examples

#46. professor achievements.

  • Published a research paper in a top-tier academic journal, contributing significant findings in the field.
  • Developed a new curriculum that was adopted by the department, enhancing course offerings and student learning outcomes.
  • Supervised 10+ graduate students, with several winning national awards for their research work.

For more examples, check out our academic CV example and full guide.

#47. Teacher Achievements

  • Increased student test scores in the class by 20% through innovative teaching methods.
  • Led the development and launch of a new interdisciplinary program that enhanced student engagement.
  • Organized a successful school-wide literacy event, boosting student participation in extracurricular reading activities.

For more examples, check out our teacher resume example and full guide.

#48. Tutor Achievements

  • Assisted over 50 students in improving their grades, with 90% achieving a 'B' grade or higher in tutored subjects.
  • Developed personalized learning plans that resulted in a 25% improvement in students' academic performance.
  • Specialized in SAT/ACT preparation, helping students increase their scores by an average of 150 points.

#49. College Student Achievements

  • Completed a successful internship with a major company, receiving a commendation for outstanding performance.
  • Led a university project team to win a national competition in the field of engineering.
  • Founded a campus club that grew to over 200 members, fostering community engagement and leadership skills.

For more examples, check out our college freshman resume example and full guide.

#50. High School Student Achievements

  • Maintained a 3.7 GPA while actively participating in three extracurricular clubs.
  • Organized a community service project that involved over 100 students and benefited local charities.
  • Won first place in a statewide science fair, receiving recognition for an innovative project.

For more examples, check out our high school resume example and full guide.

Other Achievement Examples

#51. architect achievements.

  • Designed a sustainable residential complex that won a green architecture award.
  • Led the renovation of a historic building, receiving acclaim for preserving its original features while enhancing functionality.
  • Developed a cost-effective design solution that saved a project 15% in construction costs.

For more examples, check out our architect resume example and full guide.

#52. Engineer Resume Achievements

  • Innovated a new water filtration system, improving efficiency by 30% and receiving a patent.
  • Increased performance of the engineering team during a critical Q4 by 15%, to successfully meet end-of-year KPIs.
  • Took eight active building projects from research to development and completion in under two years.

For more examples, check out our engineer resume example and full guide.

#53. Interior Designer Achievements

  • Transformed a high-profile commercial space, resulting in a 40% increase in foot traffic for the client.
  • Won an industry award for an innovative residential interior design project.
  • Collaborated with architects to optimize living spaces in a residential complex, enhancing both aesthetics and functionality.

For more examples, check out our interior designer resume example and full guide.

#54. Construction Project Manager Achievements

  • Successfully managed a large-scale construction project, completing it 10% under budget and on schedule.
  • Implemented safety protocols that resulted in zero accidents throughout a two-year project.
  • Coordinated the work of 50+ subcontractors, ensuring efficient workflow and adherence to quality standards.

For more examples, check out our construction project manager resume example and full guide.

#55. Operations Manager Achievements

  • Streamlined company processes, leading to a 20% increase in overall operational efficiency.
  • Reduced operational costs by 15% through strategic planning and resource optimization.
  • Implemented a new inventory management system, improving stock turnover by 25%.

For more examples, check out our operations manager resume example and full guide.

#56. Event Planner Achievements

  • Organized a corporate conference for 500 attendees, receiving a 95% satisfaction rate in post-event surveys.
  • Successfully coordinated a charity gala that raised $200,000, exceeding the fundraising goal by 25%.
  • Managed a high-profile wedding event with a budget of $100,000, delivering a seamless experience that garnered industry recognition.

For more examples, check out our event planner resume example and full guide.

Key Takeaways

That’s all there is to adding achievements to your resume!

Now, let’s briefly recap what we talked about:

  • Listing achievements instead of just responsibilities can boost your chances of getting hired.
  • You can mention achievements in your resume summary and work experience section. If you don’t have a lot of work experience, you can also mention any achievements from your education, volunteering, or personal projects.
  • When listing your achievements, make sure they include a timeframe, scale, and results.
  • If you can’t think of any achievements, just scroll back up to get inspiration for any of the professions we gave examples for.

Want to get the most out of your career? Don’t forget to follow our career blog for some industry-leading career advice!

Recommended Readings:

  • How to Write a Resume | Beginner's Guide
  • How to Write a Cover Letter & Get the Job [5+ Real-Life Examples]
  • 3 Best Resume Formats [W/ 5+ Professional Templates]

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The first step toward securing a job often begins with a single piece of paper: your resume.

It's not merely a document. Whether or not you're invited to the next stage of the recruitment process relies solely on the quality of your resume.

Right now, you might be asking yourself these questions:

  • How do I effectively convey my skills and experiences?
  • How can my resume stand out among others competing for the same role?

The answers to those questions are not complicated, and with some guidance, you will have all the tools you need to write an outstanding customer service resume.

Why is professional customer service so important?

Suppose you want to secure a customer service role. In that case, it's necessary to understand one thing: your resume serves as your first point of contact with a hiring manager, making it a critical tool in your job-seeking arsenal.

This is how you can make sure you're on the right track:

1. Making a powerful first impression

As the saying goes, "You never get a second chance to make a first impression." Your resume is often the only way hiring managers get to know you. A customer service resume sets the tone for the rest of the hiring process. It can leave an unforgettable positive impression, demonstrating your professionalism and attention to detail.

Imagine two candidates applying for a customer service supervisor position.

  • The first candidate's resume begins with a compelling summary highlighting their leadership experience and achievements in improving customer satisfaction. 
  • The second candidate's resume starts with a vague objective statement. 

The hiring manager is more likely to be intrigued by the first candidate's resume and may expect them to have a proven track record of success.

This initial positive impression can influence the hiring manager's decision to explore the candidate's qualifications in more detail and potentially invite them for an interview.

2. Showcasing your skills and qualifications

An exceptional resume goes beyond mere job description; it showcases your unique strengths and achievements. Resumes allow you to highlight your skills, qualifications, and experiences.

Hiring managers look for specific skills and qualifications that match the requirements of the customer service role. Demonstrating you have these qualifications directly addresses their needs.

Use bullet points in your professional experience section to describe your roles and achievements. Start each bullet point with a strong action verb and focus on specific accomplishments related to that customer service job. 

For example, "Increased customer satisfaction ratings by 20% through..." or "Resolved an average of 50 customer inquiries per day with a 95% resolution rate."

3. Overcoming the challenges of self-presentation

Effectively representing yourself on paper can be a daunting task. Job seekers often grapple with how to condense their experiences into a concise, engaging narrative. 

You must strike a balance between providing enough detail to impress hiring managers while ensuring the document remains concise and readable.

Again, try tailoring the resume to match specific job descriptions. Identify the key skills and qualifications required. Then, align your resume by emphasizing your relevant skills and experiences.

customer service resume achievements

Customer service resume examples for different roles

Having a clear understanding of how to tailor your resume to match the specific demands of different roles is invaluable.

That's why I want to show you practical customer service resume examples tailored to a variety of customer service positions.

Each example illustrates how you can effectively structure your resume, emphasizing the skills and experiences most relevant to the job you seek.

Whether you're an entry-level candidate or an experienced professional, these examples will serve as valuable templates and sources of inspiration to help you craft a resume that stands out in the eyes of potential employers.

1. Entry-level customer service specialist resume

[Your Name] [Your Address] [City, State, ZIP Code] [Your Phone Number] [Your Email Address]

Objective: Seeking an entry-level customer service position where I can utilize my strong communication skills and passion for helping customers.

  • Bachelor of Arts in Communication XYZ University, City, State Graduated: May 20XX

Relevant Coursework:

  • Customer Service Fundamentals
  • Effective Communication Techniques
  • Conflict Resolution Strategies
  • Business Writing and Email Etiquette
  • Excellent communication skills
  • Active listening
  • Problem-solving
  • Basic knowledge of CRM software
  • Multitasking abilities
  • Strong interpersonal skills

Professional Experience:

Customer Service Intern ABC Retail Store, City, State | Summer 20XX

  • Assisted customers with inquiries, product information, and purchases.
  • Resolved customer issues and concerns in a professional and timely manner.
  • Collaborated with team members to maintain a clean and organized store environment.
  • Operated the cash register and handled cash transactions accurately.

Volunteer Local Community Center, City, State | Ongoing

  • Assisted in organizing community events and activities.
  • Provided information and assistance to community members.
  • Contributed to creating a welcoming and inclusive environment for all visitors.

entry-level customer service specialist resume

This entry-level customer service resume stands out for several reasons:

  • The educational background aligns with the role, showcasing foundational knowledge.
  • Relevant coursework demonstrates proactive skill development.
  • Essential customer service skills are listed, emphasizing qualifications.
  • Even minimal internship experience adds value.
  • Volunteer work highlights transferable skills.

2. Call center representative resume

Objective: Dedicated and results-driven Call Center Representative with [X years] of experience increasing customer loyalty . Proven track record of resolving inquiries, handling complaints, and meeting or exceeding sales targets. Seeking to leverage my skills and experience to contribute to the success of [Company Name].

Call Center Representative [Previous Company Name], [City, State] [Month Year - Month Year]

  • Handled a high volume of inbound customer calls, addressing inquiries, providing product information, and assisting with issues and concerns.
  • Achieved and consistently exceeded monthly sales targets, contributing to a [X]% increase in team sales revenue.
  • Utilized active listening and problem-solving skills to resolve customer complaints, resulting in a [X]% decrease in escalated issues.
  • Maintained an average call resolution time of [X minutes], ensuring efficient service without compromising quality.
  • Collaborated with team members and supervisors to share best practices and improve overall team performance.
  • Conducted customer satisfaction surveys, collecting feedback to identify areas for improvement in service quality.

Customer Service Representative [Previous Company Name], [City, State] [Month Year - Month Year]

  • Provided first-class customer service in a retail environment, assisting customers with inquiries, product selection, and purchases.
  • Demonstrated product knowledge to guide customers in making informed decisions, resulting in a [X]% increase in upsell and cross-sell revenue.
  • Resolved customer complaints and concerns in a professional and timely manner, maintaining a customer satisfaction rating of [X]%.
  • Processed cash transactions, refunds, and exchanges accurately, ensuring till balance at the end of each shift.
  • Assisted in visual merchandising and store organization to enhance the shopping experience for customers.
  • [Degree Earned], [University Name], [City, State], [Year of Graduation]
  • Excellent communication and interpersonal skills.
  • Active listening and problem-solving abilities.
  • Strong product knowledge and upselling skills.
  • Proficient in CRM software and call center tools.
  • Multitasking and time management.
  • Conflict resolution and customer retention strategies.

call center representative resume

This call center customer service resume highlights the relevant experience, quantifiable achievements, and key skills for a call center representative position, making it appealing to potential hiring managers.

  • It showcases specific achievements like exceeding sales targets and reducing escalated issues, providing evidence of the candidate's success.
  • The resume focuses on two job experiences directly related to call center and customer service roles, emphasizing the candidate's suitability.
  • It starts with a clear, tailored objective that communicates the candidate's career goals and value to potential employers.
  • The resume lists essential skills such as active listening, problem-solving, multitasking, and product knowledge, all vital for a call center position.

3. Call center supervisor resume

Objective: Experienced Call Center Supervisor with a proven track record of successfully leading teams and delivering exceptional customer service. Seeking an opportunity to leverage my leadership skills, extensive knowledge of call center operations, and commitment to team development to drive excellence in a dynamic call center environment.

Call Center Supervisor [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

  • Led and managed a customer service team of [X] customer service representatives, providing guidance, training, and mentorship to ensure exceptional customer service delivery.
  • Oversaw daily call center operations, monitoring performance metrics, and implementing process improvements that resulted in a [X]% increase in efficiency.
  • Developed and conducted team training programs on product knowledge, customer service skills, and call-handling techniques, resulting in a [X]% reduction in call-handling times.
  • Implemented quality assurance measures and conducted regular performance evaluations to maintain service quality and meet or exceed customer service metrics .
  • Collaborated with other departments to address complex customer issues and provide effective resolutions.
  • Maintained open communication channels within the team and conducted regular meetings to foster a collaborative and motivated work environment.

Senior Customer Service Representative [Previous Company Name], [City, State] [Month Year - Month Year]

  • Involved in customer service initiatives by assisting customers with inquiries, resolving issues, and ensuring timely and accurate responses.
  • Achieved consistent top-tier customer satisfaction ratings and received recognition for outstanding service.
  • Assisted in training new customer service representatives and served as a point of contact for escalated customer concerns.
  • Contributed to the development of new customer service processes and procedures to improve overall efficiency.
  • Maintained detailed customer interactions and feedback records, providing valuable insights for process improvement initiatives.
  • Leadership and team management.
  • Customer service excellence.
  • Performance monitoring and evaluation.
  • Process improvement.
  • Conflict resolution.
  • Strong communication and interpersonal skills.
  • Proficiency in call center software and CRM systems.

call center supervisor resume

This example of a call center supervisor resume is effective for several reasons:

  • It prominently highlights the candidate's leadership skills and experience in managing a team of customer service representatives, a crucial aspect of a supervisory role.
  • The resume includes specific achievements, such as improving efficiency by [X]%, reducing call handling times by [X]%, and maintaining high customer satisfaction ratings, providing concrete evidence of success.
  • It focuses on both supervisory experience and prior customer service roles, demonstrating the candidate's progression and competence in the field.

4. Technical support specialist resume

Objective: Experienced Technical Support Specialist with a proven record of diagnosing and resolving complex technical issues. Seeking to leverage my technical expertise, exceptional problem-solving skills, and dedication to customer satisfaction to contribute to a dynamic technical support team and enhance the overall user experience.

Technical Support Specialist [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

  • Provided expert technical support to customers, troubleshooting and resolving hardware and software issues via phone, email, or chat.
  • Diagnosed and resolved complex technical problems, achieving a [X]% first-call resolution rate.
  • Documented and maintained detailed records of technical inquiries, solutions, and customer interactions.
  • Collaborated with cross-functional teams to escalate and resolve advanced technical issues.
  • Conducted software installations, updates, and patches, ensuring optimal system performance.
  • Contributed to the development of knowledge base articles and user guides to facilitate customer self-help.

Technical Support Associate [Previous Company Name], [City, State] [Month Year - Month Year]

  • Assisted customers with technical inquiries, providing guidance on troubleshooting and resolving hardware and software issues.
  • Maintained a [X]% customer satisfaction rating through effective communication and problem-solving.
  • Conducted remote diagnostics and provided step-by-step instructions for issue resolution.
  • Collaborated with team members to identify recurring technical problems and develop solutions.
  • Assisted in the testing and evaluation of new software and hardware products.

Certifications:

  • [Relevant Certification], [Certification Provider], [Year Earned]
  • Technical troubleshooting and problem-solving.
  • Remote desktop support.
  • Knowledge of hardware and software systems.
  • Documentation and reporting.
  • Customer-focused approach.
  • Proficiency in IT tools and software.
  • ITIL certification (if applicable).

technical support specialist resume

This example of a technical support specialist resume has several strong points:

  • It underscores the candidate's strong technical expertise and problem-solving abilities, crucial skills for a technical support role.
  • The resume provides evidence of hands-on experience in diagnosing and resolving technical issues, emphasizing the candidate's capability.
  • Specific achievements, such as a [X]% first-call resolution rate and a [X]% customer satisfaction rating, demonstrate a track record of success.
  • It focuses on relevant technical support roles, highlighting the candidate's progression and competence in the field.
  • Mentioning relevant certifications adds credibility and demonstrates a commitment to professional development.

5. Live chat support agent resume

Objective: Dedicated Live Chat Support Agent with a passion for improving customer satisfaction scores. Seeking to leverage my positive attitude, problem-solving abilities, and experience in online chat support to provide prompt and effective assistance to customers, contributing to high-quality customer service.

Live Chat Support Agent [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

  • Provided real-time customer assistance through live chat, addressing inquiries, troubleshooting issues, and offering product information.
  • Achieved a [X]% customer satisfaction rating through prompt and effective problem resolution.
  • Maintained detailed chat records and documentation of customer interactions, ensuring accuracy and compliance with company policies.
  • Collaborated with cross-functional teams to resolve complex customer issues and escalate technical problems when necessary.
  • Assisted in the development of standardized responses and knowledge base articles to enhance chat support efficiency.
  • Delivered excellent customer service over the phone, email, and chat, addressing inquiries, resolving issues, and processing orders.
  • Maintained a high level of product knowledge to provide accurate information and recommendations to customers.
  • Consistently met or exceeded customer service performance targets, including response times and customer satisfaction metrics.
  • Documented and reported customer feedback and recurring issues to support process improvement initiatives.
  • Strong written communication skills.
  • Real-time chat support.
  • Problem-solving and troubleshooting.
  • Knowledge of products/services.
  • Proficiency in chat support software.

live chat support agent resume

Here are the key reasons why this customer service agent resume is a strong example:

  • The resume highlights the candidate's exceptional written communication skills, a critical asset for a live chat support role.
  • Specific achievements, like a [X]% customer satisfaction rating and meeting performance targets, demonstrate the candidate's effectiveness in delivering top-notch customer service.

6. Email support representative resume

Objective: Dedicated Email Support Representative strongly committed to improving customer service experience via email communication. Seeking to leverage my excellent written communication skills, attention to detail, and experience in email support to provide prompt and accurate responses to customer inquiries, contributing to overall customer satisfaction.

Email Support Representative [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

  • Responded to customer inquiries and provided assistance via email, addressing product inquiries, resolving issues, and offering solutions.
  • Maintained a high email response rate and consistently exceeded service level agreements for email response times.
  • Ensured accuracy and clarity in written responses, resulting in a [X]% customer satisfaction rating.
  • Documented and organized email correspondences for reference and compliance with company policies.
  • Collaborated with cross-functional teams to resolve complex customer issues and escalate technical problems when required.
  • Contributed to the development of standardized email templates and knowledge base articles to streamline email support processes.
  • Delivered excellent customer service over the phone and via email, addressing inquiries, resolving issues, and providing product information.
  • Maintained a strong understanding of products and services to offer accurate and informed responses to customer queries.
  • Consistently met or exceeded customer service performance targets, including response times and quality assurance metrics.
  • Documented and reported customer feedback and recurring issues, contributing to process improvement initiatives.
  • Exceptional written communication skills.
  • Email support proficiency.
  • Problem-solving and issue resolution.
  • Documentation and record-keeping.
  • Product knowledge.
  • Proficiency in email support tools and software.

email support representative resume

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  • Master the art of ticket management to efficiently organize, assign, prioritize, and close customer inquiries.
  • Learn to use automation and macros for quicker responses and actions, saving time and improving efficiency.
  • Utilize integrated knowledge bases or FAQs to access and share relevant articles and solutions with customers.
  • Generate and interpret reports to identify trends and monitor performance, enabling data-driven improvements.
  • Use CRM features to track customer interactions and preferences, enabling personalized responses and stronger customer relationships.

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customer service resume achievements

7. Sales support representative resume

Objective: Detail-oriented Sales Support Representative with a proven track record of providing crucial assistance to sales teams and enhancing customer experiences. Seeking to leverage my strong organizational skills, attention to detail, and commitment to facilitating smooth sales operations to contribute to the success of [Company Name].

Sales Support Representative [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

  • Collaborated with sales teams to prepare and submit accurate and timely sales orders, ensuring the smooth execution of customer transactions.
  • Assisted in managing customer accounts, including order tracking, delivery coordination, and issue resolution to maintain high customer satisfaction.
  • Developed and maintained sales reports and databases, enabling sales teams to analyze performance and identify growth opportunities.
  • Played a key role in organizing and participating in sales meetings and presentations, providing valuable support in presentations and follow-up.
  • Contributed to the development of sales training materials and onboarding programs for new sales team members.

Sales Assistant [Previous Company Name], [City, State] [Month Year - Month Year]

  • Provided administrative support to the sales department, managing appointment schedules, travel arrangements, and expense reports for sales representatives.
  • Assisted in the preparation of sales proposals, contracts, and presentations for client meetings.
  • Maintained communication with clients, ensuring that inquiries and requests were addressed promptly and professionally.
  • Conducted market research to identify potential leads and opportunities for sales growth.
  • Assisted in organizing and participating in industry trade shows and events, contributing to successful networking and lead generation.
  • Strong organizational and multitasking skills.
  • CRM software proficiency.
  • Data analysis and reporting.
  • Sales support and coordination.
  • Effective communication and interpersonal abilities.
  • Attention to detail.
  • Sales reporting and database management.
  • Presentation support.

sales support representative resume

This resume effectively presents the candidate as a capable and organized sales support representative with a strong foundation in supporting sales teams and ensuring the success of sales operations:

  • The resume highlights the candidate's attention to detail, a crucial skill for effectively managing sales orders and maintaining accurate records.
  • It demonstrates the candidate's experience and expertise in providing critical assistance to sales teams, which is a valuable asset in a sales support role.
  • The resume emphasizes the candidate's ability to handle data, manage sales reports, and work with CRM software, key competencies for sales support positions.
  • It showcases the candidate's collaborative approach in working closely with sales teams, which is essential for facilitating smooth sales operations.
  • The inclusion of experience in organizing and participating in sales meetings, presentations, and industry events highlights the candidate's versatility and willingness to contribute to various aspects of sales.

8. Customer service supervisor resume

Objective: Dedicated and results-driven Customer Service Supervisor with [X] years of experience leading high-performing teams to deliver exceptional customer experiences. Seeking to leverage my strong leadership skills, in-depth knowledge of customer service best practices, and commitment to team development to drive excellence in a dynamic customer service environment.

Customer Service Supervisor [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

  • Led and managed a customer service staff of [X] customer service representatives, providing guidance, training, and mentorship to ensure exceptional customer service delivery.
  • Oversaw daily customer service operations, monitor team performance metrics, and implement process improvements that resulted in a [X]% increase in efficiency.
  • Developed and conducted team training programs on product knowledge, customer service skills, and effective communication, resulting in a [X]% reduction in response times.
  • Implemented quality assurance measures, conduct regular performance evaluations, and provide coaching to maintain service quality and meet or exceed KPIs.
  • Collaborated with other departments to address complex customer issues and provide effective resolutions, achieving a [X]% increase in customer satisfaction ratings.
  • Maintained open communication channels within the team and conduct regular meetings to foster a collaborative and motivated work environment.
  • Improved customer satisfaction scores by assisting customers with inquiries, resolving issues, and ensuring timely and accurate responses.
  • Achieved consistent top-tier customer satisfaction ratings and received recognition for improving customer loyalty.
  • Maintained detailed records of customer interactions and feedback, providing valuable insights for process improvement initiatives.
  • Proficiency in customer service software and CRM systems.

Customer service supervisor resume

This customer service supervisor resume is a good example for several reasons:

  • The resume highlights the candidate's leadership skills and experience in managing customer service teams, a crucial aspect of a supervisory role.
  • Specific achievements, such as improving efficiency by a percentage (X%), reducing response times by X%, and achieving a specific increase in customer satisfaction ratings, provide concrete evidence of the candidate's impact and success in the role.
  • The objective statement is tailored to the customer service job description, clearly expressing the candidate's intent to excel in this specific position.
  • The resume includes a comprehensive list of key skills relevant to the position, showcasing the candidate's qualifications and readiness for the role.

Tips for crafting a winning customer service resume

Creating a professional customer service resume requires understanding the strategies and techniques that set you apart from the competition.

Let's talk about the essential tips and guidelines to write a resume that stands out and effectively communicates your qualifications and customer service skills to potential employers.

From tailoring your resume for specific customer service jobs to highlighting your key achievements, these tips will help you create a compelling customer service resume that gets noticed and opens doors to career opportunities.

1. Customize your resume for the job

Customizing your resume for a specific job involves aligning it with the requirements outlined in the job description.

Begin by carefully reviewing the job description to identify keywords, skills, and qualifications sought by the employer. Then, tailor your resume by emphasizing your relevant skills, experiences, and achievements that match the position's requirements.

You should also adjust your resume's objective or summary statement to reflect your interest in the specific job and consider reordering or emphasizing sections to highlight the most relevant information.

Don't forget to extend this customization to your cover letter when applicable, citing specific examples from your resume to reinforce your qualifications for the role.

2. Showcase achievements and results

To showcase tangible achievements and results in your resume, focus on providing specific examples of your accomplishments. Start by quantifying your achievements wherever possible, using numbers or percentages to demonstrate the impact of your actions.

Highlight how your contributions improved outcomes or benefits for your previous employers. For instance, mention how you increased customer satisfaction ratings by a certain percentage, exceeded sales targets by a specific amount, or reduced response times by a measurable margin.

3. Keep it concise and well-organized

By presenting your information in a well-structured and concise manner, you enable hiring managers to grasp your qualifications quickly.

Begin by focusing on essential information and omitting irrelevant details. Use clear and concise language to convey your qualifications and experiences. Ensure your resume is easy to scan by using bullet points to present information and avoiding lengthy paragraphs.

Maintain a consistent format throughout your resume, using a clean and professional font style and size. Organize your resume logically, with clear headings and subheadings that guide the reader. Use proper spacing and margins to ensure readability.

4. Highlight customer service skills

You can demonstrate your ability to excel in the role by highlighting customer service skills in your resume.

For instance, mention your strong communication skills, active listening abilities, problem-solving proficiency, and patience. Emphasize your conflict resolution and time management skills and any technical skills or adaptability, if they are relevant to the position.

By showcasing these skills with specific examples, you provide evidence of your capability to deliver exceptional customer service.

5. Include relevant certifications and training

Incorporating relevant certifications and training into your resume demonstrates your commitment to professional development. This way, you can emphasize your hard and soft skills.

Consider including certifications such as:

  • Certified Customer Service Professional (CCSP)
  • Customer Relationship Management (CRM) Certification
  • Technical Support Specialist Certification
  • Conflict Resolution and Mediation Training

List these certifications in a dedicated section on your resume, along with the issuing institution or organization and the date of certification.

6. Proofread and edit thoroughly

Proofreading and editing are important steps when crafting a resume. Small errors or typos can detract from your overall impression on potential employers, potentially hindering your chances of securing an interview.

By thoroughly proofreading, you ensure that your resume is free of grammatical, spelling, and formatting issues, presenting yourself as a meticulous and capable candidate.

Effective editing goes beyond error correction. It allows you to fine-tune the content and structure of your resume, ensuring that it's clear, concise, and focused on your most relevant qualifications and achievements.

Create a job-winning customer service representative resume

A well-written customer service resume isn't just a document; it's your ticket to enter the customer service industry.

As you want to secure that customer service position, feel free to use the customer service resume examples as templates or sources of inspiration. These examples are designed to help you tailor your resume to suit the demands of the job you desire.

By implementing the resume tips in this article, you can significantly improve your chances of standing out amidst a competitive job market.

So, seize the opportunity, craft your remarkable resume, and embark on a prosperous customer service career today.Oh, and don't forget to add a customer service cover letter to your resume! It will increase your chances of getting invited to that interview even more.

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3 Examples: How to Write a Customer Service Resume Summary

By Status.net Editorial Team on November 15, 2023 — 7 minutes to read

A customer service resume summary is a brief overview of your skills, experience, and strengths in the field. This section helps potential employers quickly grasp your abilities and determine if you’re a good fit for their organization.

Key Components of a Great Customer Service Resume Summary

Start with your title.

Choose a title that accurately represents your professional background in customer service. Some common titles include Customer Service Representative, Call Center Agent, or Front Desk Associate. Your title sets the tone for the rest of your summary, so be concise and clear.

Mention Your Experience

In your first sentence, talk about how many years you have been in the field and the types of industries or companies you have worked for. This will help establish your credibility and show prospective employers that you have experience in their specific industry.

For example, “With over 5 years of customer service experience in the retail and hospitality industries…”

Assert Your Skills

Highlight the most relevant skills for the customer service job you’re pursuing. Focus on a few key hard and soft skills, such as communication, problem-solving, and detail-oriented. Make sure to use specific examples or scenarios where you have demonstrated these skills.

For example, you could write, “Possess strong communication skills, proven through resolving customer complaints and helping callers find the right products and services.”

State Your Achievements

Finally, share some notable accomplishments from your customer service career. Use quantifiable data when possible to show the impact you have made in your previous roles. This could involve mentioning how you improved customer satisfaction ratings or handled a high volume of customer inquiries daily.

For example, “Increased client satisfaction by 20% in a previous call center position and consistently met performance metrics for handling 80+ calls per day.”

How to Write a Customer Service Resume Summary

To create an effective summary, follow these tips:

  • First, highlight your most relevant skills and experiences. Keep your focus on customer service-related positions and tasks. You can mention soft skills such as active listening, empathetic problem solving, and clear communication alongside technical skills such as proficiency in customer relationship management software or specific company tools. For example: “ Seasoned customer service professional with 5 years of experience working in fast-paced call centers. Expertise in resolving complex customer issues, utilizing CRM software, and maintaining high customer satisfaction ratings.”
  • Next, emphasize your accomplishments and any quantifiable results from your previous roles. Including concrete numbers, percentages, or any measurable improvement gives a clearer picture of your past success and hint at your potential. For example: “Reduced average call handle time by 20% and consistently achieved a 95% satisfaction rating in a high-volume customer support center.”
  • Don’t forget to tailor your summary to the specific job you’re applying for. Carefully read the job description and identify the most important requirements. Adapt your resume summary to showcase how your skills and experiences align with these key points. For example, if a job posting mentions the need for strong teamwork skills, you might add: “ Collaborative customer service expert with a talent for building relationships and fostering teamwork.”

Practical Examples of a Customer Service Resume Summary

When crafting a solid resume summary, focus on your achievements and skills that make you the perfect fit for a customer service role:

Friendly and empathetic customer service professional with 5 years of experience in high-volume retail settings. Proven track record in resolving customer complaints and increasing customer satisfaction rates by 20%. Strong multitasking and problem-solving skills, able to maintain a positive attitude under pressure.
Highly organized customer service specialist with a background in administrative support and 3 years of experience in a fast-paced call center. Proficient in CRM software, data entry, and providing timely responses to customer inquiries. Consistently recognized for excellent phone etiquette and dedication to customer satisfaction.
Energetic customer service representative with extensive experience in hospitality and tourism industries. Known for exceptional communication skills, handling difficult situations calmly, and swiftly resolving issues to enhance the guest experience. Bilingual in English and Spanish, effectively bridging the language gap for international customers.

Carefully tailor your customer service resume summary to the job description and highlight your most relevant qualifications. Using strong action words like “managed,” “assisted,” “coordinated,” or “improved” can give your resume an extra boost.

To make your resume stand out even more, consider adding a few numbers to showcase your achievements. For example, mention how you increased customer satisfaction ratings, reduced wait times, or helped the company generate more revenue.

Adjust your resume summary as needed when applying to different positions or industries, emphasizing the skills and achievements that best match the role you’re seeking. The more specific and tailored your resume summary is, the better your chances of catching the eye of a hiring manager.

Template for a Customer Service Resume Summary

1. Start with an adjective that describes you. Use a positive and descriptive term, such as “friendly” or “efficient.”

2. Mention your years of experience in customer service. If you have a substantial work history, specify the number of years. For example, “5 years of experience.”

3. Highlight your expertise or specialization. If you have an area of expertise within customer service, be sure to include it. For instance, “specializing in technical support” or “expert in retail customer care.”

4. Showcase relevant accomplishments or skills. Pick one or two notable achievements from your career that demonstrate your ability to excel in customer service. For instance, “resolved 95% of customer concerns within 24 hours.”

5. End with a targeted goal. Clearly state what you aim to achieve in your next role. For example, “seeking to provide exceptional support and grow with a fast-paced company.”

Putting it all together, your customer service resume summary might look something like this:

Friendly customer service professional with 5 years of experience specializing in technical support. Resolved 95% of customer concerns within 24 hours. Seeking to provide exceptional support and grow with a fast-paced company.

Now, it’s time to customize the template for your situation. Be true to your strengths and accomplishments, and tweak it to meet the specific requirements of the job you’re applying for. A well-written, tailored resume summary can be a powerful tool in landing that perfect customer service position!

Tips for Writing a High-Impact Summary

Use powerful words.

Choose strong action verbs to demonstrate your customer service skills. Instead of saying “worked with customers,” use “assisted,” “helped,” or “collaborated.” To show problem-solving abilities, use words like “resolved” or “troubleshooted.” This choice of words will create an impressive summary that grabs the reader’s attention.

Keep It Concise

Your summary should be brief and to the point. Aim for 3-4 lines that quickly highlight your most relevant skills and experiences. Avoid lengthy explanations, and instead focus on showcasing key customer service skills, such as communication, problem-solving, empathy, and multitasking.

Tailor It to the Job Description

Customize your resume summary by incorporating keywords and phrases from the job posting. Align your qualifications with the specific role you’re applying for to show that you are the perfect fit. For example, if the job description emphasizes the need for a friendly and patient demeanor, use those exact words in your resume summary. This will make your resume stand out to hiring managers and show that you understand the unique requirements of the position.

Frequently Asked Questions

What are the key elements to include in a customer service resume summary.

When writing a customer service resume summary, focus on showcasing your skills, experience, and achievements. Key elements to include are your experience in customer support, communication skills, problem-solving abilities, and knowledge of customer service tools and technologies. You should also mention any quantifiable results, such as improved customer satisfaction ratings or reduced response times.

Can you provide some examples of effective customer service resume headlines?

  • “Experienced customer service professional with a track record of achieving customer satisfaction.”
  • “Customer service expert with exceptional communication skills and proven success in resolving conflicts.”
  • “Dedicated customer support specialist with extensive knowledge of CRM systems and call center environments.”
  • “Result-driven customer service representative with a passion for creating memorable customer experiences.”

How do you showcase customer service skills without experience on a resume?

You can highlight your customer service skills without experience by focusing on transferable skills from your past jobs or volunteer work. Mention skills like active listening, empathy, and adaptability, which are essential in customer service roles. Don’t forget to include any relevant coursework, certifications, or training programs you’ve completed. Related: How to Write a Career Change Cover Letter [Examples]

What are some alternative phrases for describing customer service in a resume?

  • “Client relations”
  • “Customer support”
  • “Customer experience”
  • “Customer success”
  • “Client satisfaction”

What makes for a well-written customer service resume description?

A well-written customer service resume description should clearly highlight your skills, experience, and achievements as they relate to the job you’re applying for. Make sure to use strong action verbs, such as “managed,” “improved,” or “resolved,” to show your impact. Quantify your accomplishments where possible by including numerical data, percentages, or other specific indicators of your success.

  • 40 Customer Service Self Evaluation Examples
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  • 20 Examples: How to Write Resume Job Descriptions
  • Resume Summary: Smart Examples
  • 2 Examples - How to Write a Resume With No Experience
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Customer Service Representative Resume Examples and Templates

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To craft an impactful resume for customer service representative positions, focus on accomplishments that highlight the strongest aspects of your professional career. Hiring managers value candidates who can communicate effectively with a diverse range of people, so it’s important to feature your communication skills prominently throughout the document.

7 Customer Service Representative Resume Examples for 2024

Creating a good resume for a customer service representative job will help you get noticed. In this article, we share sample resumes and key tips. Learn how to highlight your experience and skills. Find out what hiring managers look for in resumes. Make your resume clear and focused.

Portrait of Marie-Caroline Pereira

  • 23 May 2024 - 4 new sections, including 'Positioning your education', added
  • 23 May 2024 - 5 new resume templates, including Aspiring Customer Service Representative, added
  • 21 May 2024 - Article published
  • 18 May 2024 - Resumes approved
  • 16 May 2024 - First draft complete

  Next update scheduled for 31 May 2024

Here's what we see in top customer service resumes.

Show Impact With Numbers : The best resumes show impact with numbers. For example: reduced customer complaints by 20% , increased customer satisfaction to 95% , handled 50+ calls per day , and cut waiting time by 30% .

Match Skills To The Job : Include skills on your resume that you have and are mentioned on the job description. Some popular ones are CRM software , ticketing systems , data entry , multitasking , and reporting tools . But don't include all of them, choose the ones you have and are mentioned in the JD.

Highlight Problem-solving : You should show how you solve problems. Use phrases like resolved customer issues or provided solutions . This shows hiring managers you can handle difficult situations.

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Customer Service Representative Resume Sample

Positioning your education.

Place your education section near the top of your resume if you recently finished school or if schooling is your main experience. This helps employers see your academic strengths quickly. If you have been working in customer support for a while, show your job history first. List only relevant education, like a degree in communication or completed customer support courses.

Highlight relevant skills

For customer service roles, highlight your people skills and problem-solving abilities. Use examples like 'Handled 50+ customer queries daily' or 'Resolved complaints with a 95% satisfaction rate.' These facts show how you apply your skills.

Ideal resume length

Keep your resume to one page. This is enough to show your skills and experience as a customer service representative. Use a template that makes good use of space. If you have over 10 years of experience, a second page can be used. Remove less important information if you need to make it shorter.

Senior Customer Service Representative Resume Sample

Showcase technical proficiency.

Customer service now often uses technology for chat, email, and phone calls. Show that you have good skills with common software like CRM systems and help desk platforms. If you're new to this work, list any relevant tech training you have. These details can help you stand out.

Junior Customer Service Representative Resume Sample

Customer service representative with technical support specialization resume sample, aspiring customer service representative resume sample.

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75+ Resume Accomplishment Examples by Experience Level & Role to Put on Your Resume

Kayte Grady

3 Key Takeaways

  • What resume accomplishments are
  • How to use the Teal AI Resume Builder to create resume accomplishments
  • Examples of resume accomplishments by experience level and role

Your resume is the key to getting noticed by potential employers and securing the job you want. Including some impressive achievements and accomplishments that demonstrate your skills and value can make all the difference.

But with so many candidates vying for the same job, how do you make your accomplishments stand out? Well, by highlighting your most impactful achievements to make a lasting impression on potential employers.

The comprehensive resume accomplishment examples below will help guide you. Tailor them to your experience level and job to make your resume stand out and shine.

What are resume accomplishments?

Resume accomplishments are specific achievement examples in your past work experience, education, or other relevant areas that demonstrate your  resume skills , abilities, and value as a candidate.

Accomplishments can include any notable contributions or achievements you've made in your previous roles, listing accomplishments such as saving the company money, increasing sales, reducing costs, implementing new systems, earning awards or recognition, completing a project ahead of schedule, or exceeding performance metrics.

Accomplishments are typically presented in a bullet-point format on a resume and should be quantifiable and measurable wherever possible to provide concrete evidence of your abilities and impact.

Why do you need accomplishments on your resume?

You might wonder why your resume should feature accomplishments. After all, isn't listing your duties and responsibilities enough? 

The answer? Not quite. Resume accomplishments define your capabilities and achievements in tangible terms, underlining your value as a candidate for potential employers.

You need resume accomplishments to:

Showcase abilities and strengths

Including accomplishments on your resume is a way to demonstrate your abilities and strengths to potential employers. 

By highlighting your accomplishments, you provide concrete evidence of your past achievements, which can help convince employers that you have the necessary skills to succeed.

Demonstrate value

Listing job duties gives a prospective employer a glimpse into your past roles, but resume accomplishments demonstrate your value. 

They give potential employers tangible proof of how you've contributed to your previous companies. 

Whether it's surpassing a sales target, implementing a new system to improve productivity, or leading a team project to success, your accomplishments showcase the value you can bring to their company.

Highlight impact

Hiring managers look for action verbs tied to achievements. Action verbs highlight momentum and demonstrate proactive engagement.

Words like "developed," "led," "improved," "increased," and "managed" are some of the most common. 

Quantifying your resume  with numbers, metrics, and data alongside action verbs backs up an accomplishment statement by demonstrating your level of impact.

Increase hiring opportunities

With hundreds of resumes to sift through, hiring managers are looking for candidates who have skills and experience aligning with the position they need to fill. 

By highlighting your accomplishments, you're providing evidence of your skills and indicating your potential value to the company. This boosts your chances of landing an interview and, ultimately, getting hired.

Differentiate you

With so many candidates vying for the same roles, standing out is critical. 

Resume accomplishments help differentiate you from other candidates. They act as your unique selling points, demonstrating why you're the best candidate for the job. 

Your resume is also more memorable than those listing duties and job responsibilities .

Build confidence

By reflecting on your accomplishments and recognizing your strengths, you can build confidence in your abilities. 

This confidence can be helpful during job interviews because you'll be more able to succinctly showcase your qualifications and respond articulately to questions—leaving a strong and lasting impression on the interviewers.

How to write compelling resume achievements‍

Writing compelling resume achievements isn't always straightforward. But with the right approach, you can create an impactful narrative that impresses potential employers. 

Be specific and quantify

Details matter, and numbers don't lie. Quantifying your achievements can lend credibility and substance to your resume. 

Think about notable outcomes with a number attached e.g. increasing revenue by a certain dollar amount or percentage, improving project turnaround times from one time frame to another, or academic achievements like a GPA or test score.

Then, to be specific, instead of saying "improved sales," you could write "increased sales by 25% in Q1 2023." This gives recruiters and prospective employers a clear picture of the scale of your achievements, making your accomplishments more impressive and believable.

Use action verbs

Starting your achievements with  action verbs  can add a punch to your statements. Instead of writing "was responsible for project management," try "spearheaded a team to complete a project." Action verbs give your resume a dynamic and proactive feel, helping to create a powerful image in the minds of potential employers.

Emphasize impact

Your potential employer wants to know the difference you can make. So, when listing your achievements, highlight the impact of your work.

Did you bring in a major client? Streamline or quicken a process? Reduce company costs? Emphasizing the effects and outcomes of your actions can help prospective employers understand your value. It's also crucial to pair your achievements with the right words.

As you analyze your achievements, evaluate your wording and consider alternative resume synonyms to maximize impact.

Tailor the achievements to the job description

Each job has unique requirements. Look closely at the job description for the position you're applying for and  tailor your resume  by incorporating skills, keywords, and other important language from the job description to showcase the top 10% of you that's 100% relevant to the role you're applying for—every time.

You can use Teal to quickly compare the details from the job posting to the achievements in your resume with the Analysis Mode. This will provide you with a Match Score that grades your resume based on how well it aligns with the position.

Want to see how your current resume stacks up to the specific job? Compare them.

You want your Match Score to be as close to 80% as possible.

Resume accomplishments matched with a job description

Use Teal's AI Resume Builder 

Using Teal's  AI Resume Builder , you can quickly and easily customize your resume to make your achievements stand out to hiring managers. To get quality, metric-driven achievements, make sure to attach a job description to incorporate relevant keywords.

If you're feeling stuck, you can also use the AI integration feature within Teal's AI Resume Builder to generate work achievements. 

And remember, anytime you're using AI tools, they should complement your efforts, not replace them. AI tools are intelligent, but they're not foolproof. You want to ensure you actually  have  the experience that AI says you do, and you want to double-check for spelling, grammar, punctuation, and clarity.

Use Teal's Resume Bullet Point Generator

With Teal, you can use the Resume Bullet Point Generator to take full advantage of AI and get the most out of your accomplishments with metrics, action words that will help you leave an impression.

Use the Resume Achievement Assistant

Use the Achievement Assistant to create impactful bullet points that focus on results and relevant language. Craft accomplishments to highlight career wins across different skill categories.

Get started with the achievement assistant for free .

Resume accomplishment examples created by an achievement assistant

Resume accomplishment examples

Resume achievements by experience level, student and recent graduate accomplishment examples.

When you're making a  resume with no experience , how do you show that you've made an impact?

Even without a formal work history, students and recent graduates can still pull some helpful examples from other life experiences and turn these into positive reflections of their character.

You can also pinpoint moments during volunteering opportunities, personal accomplishments, internships, or even extracurriculars that show important skills like teamwork, leadership skills, and time management, along with their impact. 

Have you worked directly with customers in a retail store or as a server? Put that down to highlight your excellent customer service process and communication skills if they align with the job requirements!

On a resume for an entry-level position, example achievements may include:

  • Active member of Student Senate and appointed Treasurer for 2021-22
  • Maintained a 4.0 GPA and spot on Dean's List throughout entire undergraduate program
  • Completed an extra credit paper and presented research findings on ecological engineering in the United States, earning a final grade of 97%
  • Promoted from server to team leader during first six months of employment at a local restaurant
  • Spearheaded a fundraising campaign that raised $5,000 for a local charity as the President of the Student Government Association
  • Coordinated a volunteer event that served 200 individuals experiencing homelessness, resulting in an 80% increase in attendance compared to the previous year
  • Conducted a research project in collaboration with a professor, resulting in a publication in a peer-reviewed journal

While your accomplishments may not be industry or job title-specific, they clearly show various relevant skills and responsibilities.

Experienced professional accomplishment examples

When you have several years of job history behind you, you should have at least a handful of key professional accomplishments that you can add to your resume, or career portfolio .

These key accomplishments will look different depending on the industry you work in and the seniority you've had, so let's look at a few examples.

For a marketing executive or account manager role, you should have several data-driven achievements to note, regardless of the type of marketing you've done before. Work accomplishment examples could be:

  • Increased online leads 278% via these social media accounts and marketing channels and improved customer engagement rates 67% over a 12-month period
  • Improved cost-per-click of digital ads, resulting in annual marketing savings of over $50,000
  • Designed and launched a successful holiday email marketing campaign that generated over $450,000 revenue in 4 days
  • Member of executive committee that oversaw the company's largest rebrand in over 20 years

More accomplishment examples for experienced professionals:

  • Developed and implemented a new sales strategy that increased revenue by 25% in the first year
  • Improved client retention rate by 15% by implementing a new customer service program and training staff to provide exceptional customer service
  • Successfully delivered a complex, cross-functional project ahead of schedule and under budget, resulting in a cost savings of $500,000
  • Streamlined production processes resulting in a 20% reduction in production costs over a six-month period
  • Spearheaded a new product development initiative resulting in the launch of a new product line that generated $1 million in revenue in the first year

Leadership  accomplishment examples

A good leader has the ability to inspire, motivate, and guide their team towards achieving common goals. Proving you have these abilities through accomplishments on a resume is an effective way to stand out as a qualified candidate.

List accomplishments demonstrating leadership to prove to potential employers that you have the ability to lead and inspire a team, and showcase your ability to make strategic decisions, solve problems, and drive results.

Leadership accomplishments on a resume could be:

  • Successfully managed a team of 20 employees, resulting in a 30% increase in productivity and a 20% reduction in employee turnover
  • Led a cross-functional team to successfully deliver a complex project ahead of schedule and under budget, resulting in cost savings of $500,000
  • Implemented new process improvements that reduced production time by 30% and resulted in cost savings of $200,000 per year
  • Mentored and coached a team of five employees, resulting in three promotions and two successful career transitions within the company
  • Successfully developed and implemented a new company culture initiative, resulting in a 20% increase in employee satisfaction and a 10% reduction in turnover
  • Led a crisis management team to successfully navigate a major company crisis, resulting in a 90% retention rate among employees and customers

Career pivoter accomplishment examples

Showing your strengths and accomplishments on a resume is particularly important for  career pivoters  because it can help to highlight the transferable skills and experiences that you have gained from previous roles.

By showcasing your accomplishments, you can demonstrate to potential employers that you have a track record of success, even if it is in a different field.

Additionally, by highlighting your strengths and accomplishments, you can show how your unique set of skills and experiences can be valuable in your new career path.

Resume accomplishments for a career pivoter could be:

Pivoting from education to tech:

  • Developed and executed an edtech program that resulted in a 20% increase in student test scores and a 15% increase in graduation rates.
  • Implemented customer feedback mechanisms and developed new customer support processes that resulted in a 25% increase in customer satisfaction ratings  (use customer instead of parent/student/administrator, etc.)
  • Developed and implemented new data analysis processes that resulted in a 25% increase in data accuracy and a 15% reduction in data processing time

Pivoting from marketing to customer success:

  • Developed and executed customer engagement initiatives that resulted in a 30% increase in customer engagement and a 10% increase in upsell opportunities
  • Led the development and execution of successful customer campaigns that resulted in increased customer loyalty and retention
  • Implemented customer retention initiatives that resulted in a 15% increase in customer retention rates

Pivoting from engineering:

  • Reduced production costs:   Implemented new manufacturing processes that reduced production costs by 20% while maintaining product quality
  • Increased efficiency:   Optimized supply chain management processes, resulting in a 15% reduction in lead times and a 10% increase in productivity
  • Developed new products:   Led the development of new products, resulting in a 10% increase in revenue and a 5% increase in market share.

Pivoting from finance:

  • Increased profitability:   Developed and executed a financial strategy that resulted in a 10% increase in revenue and a 5% increase in profit margins
  • Developed financial models:  Created and implemented new financial models that improved forecasting accuracy and reduced financial risk
  • Improved financial reporting:   Led a team that improved financial reporting processes, resulting in a 25% reduction in reporting errors and a 20% increase in reporting efficiency

Resume achievements by role

The kind of accomplishments you highlight can also depend heavily on the role you're applying for or have previously held. Different roles require different skill sets, and the achievements you choose to showcase should align with these needs. Let's break down what standout accomplishments could look like for different roles.

Human resources examples

  • Successfully managed and maintained personnel files for a team of 100+ employees, resulting in an organized and efficient HR process
  • Decreased training length by 2 days through implementation of a new onboarding process
  • Resolved employee relation issues and supported managers and supervisors in the fair application of company policies and procedures, resulting in a positive work environment and increased employee satisfaction rates by 25% over the year
  • Increased employee retention rate by 16% through development of performance appraisal program and conducting coaching and feedback sessions

Administrative examples

  • Coordinated with prospective employees and scheduled interviews in a timely manner, leading to 15+ new full-time hires
  • Managed calendars of the executive team and coordinated weekly team-wide meetings for over 50 people
  • Managed schedules with subcontractors, clients, and vendors across 6 job sites, generating $9M in revenue
  • Worked as a liaison and point of communication between 12 executives and 40+ staff members
  • Scheduled and coordinated meetings for 15 senior leadership team members, resulting in a 30% reduction in meeting time requirements
  • Developed a new client communication process, leading to time savings of 45 hours per month across the account management team
  • Onboarded accounting department interns and provided ongoing training on company processes, procedures, and best practices

Software engineer examples

  • Worked closely with the product team to re-configure the processing of invoices, saving customers over 45,000 manual hours of work per month
  • Improved member's connection to healthcare by 22% by fine-tuning the search engine
  • Through A/B testing of different components and combinations, improved customer conversion rate by 12%, representing $250,000+ in incremental annual revenue
  • Helped sales team close 6 major deals generating more than $180K in revenue by presenting easy-to-understand software solutions

Business analyst examples

  • Reduced operations cost by 12% by driving continued growth of the business with a focus on standardization, repeatable processes, and scalable assets
  • Increased customer satisfaction by 29% by implementing new technologies and business processes
  • Saved company a minimum of $8M annually by supporting a broad range of business process improvement initiatives with reporting and analysis using a variety of software tools
  • Increased revenue by $16M through analysis of data surrounding customer behaviors, vendor relationships, stakeholder goals, and workflows

Resume achievements by job function

Marketing examples.

  • Increased website traffic by 40% through a comprehensive SEO strategy
  • Launched a social media campaign that led to a 30% increase in followers within six months
  • Coordinated a product launch event that attracted over 500 attendees and generated 50 new leads
  • Oversaw a content marketing strategy that boosted blog views by 60% in a quarter

Accounting and finance examples

  • Streamlined the invoicing process, reducing errors by 25%
  • Saved the company $500,000 by identifying and rectifying a recurring accounting error
  • Implemented a new budgeting approach that increased annual savings by 20%
  • Reduced month-end closing time by three days through improved workflow management

Project management  examples

  • Successfully managed deep sewer and water pipeline projects valued at up to $100M, resulting in a profit margin of 20%
  • Managed and scheduled subcontractors effectively, resulting in a project completion rate of 95%
  • Coordinated with foremen to anticipate and order materials and schedule employee and equipment resources, resulting in a 15% increase in productivity
  • Conducted weekly meetings for project-specific scheduling, budgeting, and planning with supervisors, resulting in a project completion rate of 98%

Sales examples

  • Made an average of 8-10 dealership visits per day, resulting in a 20% increase in new sales prospects
  • Collaborated with company leadership to set strategic goals and drive initiatives, resulting in a 15% increase in revenue
  • Traveled locally and across the country to present partnership opportunities, resulting in a 30% conversion rate for new partnerships
  • Assisted and trained dealers on documentation required for expedited funding, resulting in a 25% increase in loan approval rate

Customer service resume examples 

  • Achieved a 98% customer satisfaction score consistently over a year
  • Resolved 90% of customer complaints within the first call, improving first-call resolution rates
  • Reduced average call handling time by 15% without compromising on service quality
  • Introduced a customer feedback system that led to a 20% improvement in service delivery

 Management  resume examples 

Manager or supervisor positions will require you to show high levels of responsibility and leadership. You should include relevant accomplishments like:

  • Oversaw a 35-person software development team with 40+ projects per quarter and total budgets exceeding $4.5 million
  • Developed and implemented new hiring plan to help department fill open positions 17% faster than the previous year
  • Managed a dispersed marketing team of 10 (7 direct reports) across 3 offices and 2 time zones, consistently exceeding monthly KPIs by 20% or more

What achievements should I not include in my resume?

Irrelevant accomplishments.

The achievements on your resume should be the top 10% of your experiences that are relevant to the role you're applying to.

Confidential information

You may want to avoid potentially confidential details, like sales figures or annual revenue.

Academic achievements (once you've gained work experience)

Once you've been in the working world for two years or more, most of your academic awards and  achievements can likely come off your resume and be replaced by job-specific accomplishments. 

Incorrect numbers

Employers may ask your references to confirm some of the achievements you've highlighted, so never embellish or over-exaggerate results to make your resume look better.

Where should achievements go on a resume?

Professional summary.

One or two of your top achievements (that align with the role you're applying for) can (and should!) be part of your professional resume summary. Your professional summary is a chance to talk about your career in aggregate and highlight particularly notable results that are directly related to the jobs you're applying for.

Pro tip: Use the AI technology integrated within Teal's  AI Resume Builder  to generate professional summaries that highlight key achievements, work accomplishments, and past successes directly within the Teal platform.

Work experience

For an experienced professional, achievements should be integrated into your "Work Experience" section as bullet points under each of your previous roles.

These accomplishment statements offer more context for the hiring manager by showing them how your skills and outcomes were relevant to your work. (Any academic achievements should be noted under your "Education" section.)

Showcasing your achievements in the "Work Experience" section like this:

customer service resume achievements

Highlight accomplishments on your resume with Teal

It's all too common to downplay your remarkable achievements while immersed in your daily professional life. But for your prospective employer, these very accomplishments showcase your potential and the promise you bring to their team.

Don't shy away from celebrating your wins: Let your achievements take center stage and speak volumes about your capabilities.

To give your accomplishments the spotlight they deserve, Teal's AI Resume Builder is here to help. With the ability to export your resume directly as a PDF, you can effortlessly place your professional story into the hands of hiring managers, taking you one step closer to landing that dream job interview. 

Ready to let your achievements shine? Try Teal for free today.

Frequently Asked Questions

How can i quantify my customer service achievements on my resume, what are some key achievements in customer service i can highlight if i'm new to the field, can i include soft skills as part of my customer service accomplishments on a resume.

customer service resume achievements

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Customer Service Resume Examples & Writing Guide

Customer Service Resume

The Customer Service Resume Guide for 2024

Here are our most important resume guidelines we recommend all job seekers follow for a significantly better shot at getting invited for an interview.

Here’s what we’re going to cover in this guide:

  • How to properly format your resume for success in 2024
  • How to talk about your work experience and personal projects
  • How to create a competitive skills section
  • How to customize your resume for each job you apply to

Formatting a Customer Service Resume

Reverse chronological structure: Recent experience first

Reverse chronological resume is the most popular which almost all job seekers should be using. This format means listing out the most recent and relevant things first. It starts with the most recent timeline and you work your way backward, e.g. the latest job position comes first in your work experience section, not the oldest. Structuring your resume this way makes your career timeline more established. 

Customer Service Resume Length

Stick to 1 page.

Most Customer Service have found that their best shot at landing an offer is by having a one or two-page resume. This includes a collection of sections that cover relevant past experiences. Your resume should be no longer than three pages. The risk of going beyond two pages is including irrelevant content that could distract from your qualifications.

Avoid Common Customer Service Resume Format Mistakes

1) Resumes must include as much content as possible.

2) Uniform and labeled section headers

When it comes to creating an ATS-optimized resume, it’s good to know how it will be read by the software. Like most human readers, the ATS will read from left to right and top to bottom. 

3) Minimal white-space

9 Expert Business Resumes Examples To Use For Business Related Jobs (Including Writing Tips)

Key Sections for a Customer Service Resume 

A tailored resume summary .

In a competitive field like Customer Service, hiring managers sometimes review hundreds of applications for a single position. Writing a resume that stands out is difficult, so solve that problem by including a compelling introduction for your resume. Begin your resume with a resume objective, which is a 2–3 sentence paragraph about your job-relevant skills and career goals.

customer service resume achievements

        Customer service professional with 4 years of extensive experience in data entry, sales, and customer service. Proven ability to handle multiple tasks simultaneously with limited supervision. Applying for the position of Customer Service Manager at Company A.
           Customer Service professional with 4 years of experience in customer service and communication. Proven ability to provide exceptional customer service, to address customer complaints, and to resolve customer issues within the first contact. Applying for a mid-senior level customer service position at Company A.
         Customer service professional with 4 years of experience in product knowledge, processing of sales orders, and credit card payments. Proven ability to resolve complex customer issues and handle multiple tasks at a time. Applying for a position as a Mid-Senior level Customer Service at Company A.
You can read more about how to create a resume summary with artificial intelligence here.

Your Relevant Professional Experience 

Employers will want to know what you’ve done in your previous job position to get insight into your skills and expertise. Knowing what you’re familiar with will help them make a decision and to see if you’re more of a good fit compared to the other applicants.

However, you should also be including any positive results you’ve accomplished.

customer service resume achievements

Business Certifications

Emphasize your credentials. Include mention of all Important Skills for Business Jobs , Client  Service Manager Certification(Service Institute), Customer Experience Certification, Customer Service Leadership Certification(APPA), Call Center Certification(Management and Strategy institute), Help desk Certification(HDI-CSR), Customer Service Certification or other Business methods or processes.

customer service resume achievements

Skills for a Customer Service Resume

We suggest adding the categorized skills section at the end of your resume. Be sure to include those that are specifically mentioned in the job ad; these are the most important “keywords” that will help rank your resume highly when it is scanned by an automated applicant tracking system during its first round of review.

Hard skills usually include transferable abilities with software, tools and or other professional resources. But don’t forget to include soft skills like teamwork and communication skills, which are necessary to coordinate with an agency, designers, marketing people, business owners and clients. 

Here are more key hard and soft skills that look great on a Customer Service resume:

Hard skills to consider

  • Business programs: Product Knowledge, Technical Expertise, Digital Literacy, Customer Service, Data Entry, Microsoft office, Salesforce, Situational Analysis, Telecommunication, Product memorization 
  • Industry credentials: Client  Service Manager Certification(Service Institute), Customer Experience Certification, Customer Service Leadership Certification(APPA), Call Center Certification(Management and Strategy institute), Help desk Certification(HDI-CSR), Customer Service Certification 

Soft skills to consider

  • Communication
  • Goal-Oriented
  • Attention to detail

Business Resume Content

Using metrics to quantify experiences.

Don’t simply fill your resume with lists of your Customer Service job responsibilities. To impress the hiring manager, put your experience in context with specific examples and hard numbers that prove you’re an accomplished Business Specialist.

Describe how you accomplished something from your previous corporate role. Showcasing the achievements that took place as a result of your contribution will keep the reader engaged. It’s also effective in creating a strong impression and demonstrating your level of ability by highlighting the impact you’ve made.

Without any evidence, it’s hard to trust everything that someone might say. Be factual and take an objective approach. Numbers, figures, and statistics are your best friend. These will make your statements and points a lot more credible. 

Optimizing Resume Content with Business Keywords

How to tailor your resume to a job . Many hiring managers use applicant tracking systems (ATS) to filter applications based on resume keywords they write in their job ads. The more Customer Service-related keywords you can use, the higher the chances your resume gets past the ATS and onto the hiring manager’s shortlist of applications.

The ATS keyword research process doesn’t have to be difficult. In fact, it’s a straightforward process if you’re doing it with Rezi. Our AI Keyword Targeting feature allows you to upload a job description and instantly see which keywords should be included in your resume's content.

Instantly Generate Customer Service Resume Content

Job seekers can now use AI to create the perfect application with minimal effort. How long does it take to make a resume writes tailored content instantly and prevents writer’s block completely. It’s that simple yet highly effective in helping you get more job offers and interviews faster. 

All you need to do is enter a few details such as:

  • Experience level
Learn more about Rezi AI Resume Writer here

Include a Customer Service Cover Letter

Many job seekers today overlook the importance of a cover letter . The significant impact it can leave on your recruiters will play its part in the decisive moment for whether you’re going to get hired or not.

To put it simply, cover letters can be your gateway to improving your overall job application and a higher chance of getting the job.

Unless your resume is absolutely perfect with no flaws, why settle for less? A cover letter can greatly increase your odds of getting hired for the company you want to work for, even if it’s a competitive job posting.

Learn more about Rezi AI Cover Letter Builder here

Our most Recommended resume templates

Professional, clean, effective. These templates get your message across, no matter your industry or experience level.

customer service resume achievements

Ultimate readability and well-organized layout. Highlights what matters the most. A safe pick for all jobs across all industries.

customer service resume achievements

Negative space gives readers breathing room and guides their eyes to where you want them to go. Simplicity = sophistication.

customer service resume achievements

A design familiar for recruiters and hiring managers. Good for corporate positions where you’ll need to paint within the lines.

customer service resume achievements

Maximizes page space for dense information. Ideal for seasoned professionals with a lot to say in a limited area.

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Rezi is an awesome ai-based resume builder that includes templates to help you design a resume that is sure to check the boxes when it comes to applicant tracking systems. this is a great jumping off point to kickstart a new resume..

Ashley Stahl from forbes image

Frequently Asked Questions (FAQs)

Everything you need to know about using Rezi's AI Writer.

Yes, Rezi is free to use. Some features require a Pro subscription.

Rezi AI Writer is powered by GPT-3 API from OpenAI. This means, with the content you generate, we're "buying" the usage of their API.

Rezi partnered with OpenAI to use their GPT-3 neural network. GPT-3 is an innovative and powerful new neural network. We trained it to understand best resume writing practices from our experience and database of resume content. Integrating this AI into Rezi, we are able to transfer expert-quality resume writing at almost no cost.

You can get credits in one of two waysSubscribing to Rezi Pro: We'll give you 100,000 AI Credits to use for content each month. By purchasing more AI Credits: You can also buy  AI Credit directly without subscribing.

https://app.rezi.io - First you'll need to create a free Rezi account. The Rezi AI Writer is integrated in the Experience, Projects, and Involvement sections.

Ready to build your resume?

Join over 3 million people who use Rezi to take control of their job search.

customer service resume achievements

customer service resume achievements

My Food Bag remains profitable, to resume paying full-year dividends

F ood service company My Food Bag says it remains profitable and has a plan to grow its business and take a greater share of New Zealand's online food market.

The company's full-year net profit fell 23 percent to $6 million in the year ended in March, with revenue down 7.7 percent to $162.2m.

Gross profit margin was little changed at 48.5 percent.

"We remain a profitable business with a strong brand and customer offer and the ability to take a greater share of New Zealand's online food market," My Food Bag chair Tony Carter said, adding the board would resume paying a full year dividend of 0.5 cents per share for FY24.

"The steps we took in early 2023 to realign aspects of our business to reflect trading conditions, capitalise on market opportunities and add value for our customers is working," Carter said.

"Against the backdrop of a difficult macroeconomic environment, we have transformed our operations, and the second half of the year has demonstrated that having stabilised and reset the business we can continue to grow profit."

However, customer numbers dropped slightly to 56,800 versus 57,500 the year earlier.

My Food Bag chief executive Mark Winter said the company was focused on developing its three core brands.

"We have a broad range of meal kit and food solutions that sets us apart from our competitors, and building on the unique properties and proposition of each brand means we're able to meet more specific customer needs and appeal to a wider audience," Winter said.

"One of our standout achievements was the successful implementation of pick technology at our distribution centres.

"Not only did this enable us to consolidate our two previous Auckland operations into a single site, but we have seen confined improvement in the operating performance, increasing throughput rates and further reducing quality issues for our customers."

Winter said the company would continue to invest in four key areas, including its brand, to improve convenience and customer experience and develop ready-made solutions.

"All this ladders up to driving active customer numbers by before delivering to customer lifestyles now and in the future," he said.

  • My Food Bag profits halved as customers choose cheaper options
  • My Food Bag Group's profits dip 60 percent to $7.9m

COMMENTS

  1. Customer Service Achievements: 26 Accomplishments for Resume

    Top 26 Customer Service Accomplishments and Achievements for Resume. Maintained a 95% customer satisfaction rating by resolving inquiries and complaints in a timely and efficient manner. Achieved a 20% increase in upselling and cross-selling, resulting in a boost in revenue. Developed and implemented a new customer service training program ...

  2. Job Accomplishment Examples for Customer Service

    Job accomplishments are measurable achievements that are unique to a candidate's experience, education and skill set. Including job accomplishments in addition to responsibilities on your customer service resume is a great way to maximize your resume's impact, illustrate a history of exceeding expectations and showcase your noteworthy achievements in the workplace.

  3. 70 Accomplishments to Add to Your Resume—and How

    Marketing accomplishment examples. Created and edited digital campaign and sales enablement content for email, web, social media, and YouTube, resulting in a 150% increase in new clients YoY. Monitored consumer engagement and responded to 50+ customer comments a day, resulting in a 27% increase in post engagement.

  4. 26 Customer Service Resume Examples for 2024

    26 Customer Service Resume. Examples for 2024. Stephen Greet March 27, 2024. As the face of the organization, the customer service team is instrumental in building and maintaining a business's reputation. To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and ...

  5. Customer Service Resume Examples & Skills for 2024

    There's a simple formula to use when you're writing a resume summary or a resume introduction. It goes like this: Adjective + Job Title + Years of Experience + Achievements + Skills + What You Want to Do for the Employer. 7. Attach a Cover Letter to Your Customer Service Resume.

  6. Customer Service Resume Examples With Skills for 2024

    Customer Service Resume Summary: Examples. GOOD EXAMPLE. A results-oriented customer service representative with 6 years of experience. Improved average time to resolution by 20%, reduced cancellations by 10%, and leveraged communication skills to maintain a CSR of above 95%.

  7. Customer Service Resume [2024]

    A resume objective is a 2-4 sentence snapshot of your goals and aspirations. Customer Service Resume Objective Example. Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar.

  8. 13+ Customer Service Resume Examples & Templates

    13+ Customer Service Resume Examples & Templates. Use our customer service resume examples as a reference when writing your own resume to land more interviews. Also, make sure to pair your resume with a well-written customer service representative cover letter to maximize your chances of landing a job.

  9. Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

    A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions.

  10. Customer Service Representative Resume—Sample & Tips

    Use the professional customer service representative resume template provided above for an effective presentation. Showcase your accomplishments as a customer service rep in all the resume sections. Identify key customer service skills by carefully reviewing job descriptions for relevant positions.

  11. How To Write a Customer Service Resume Summary (With 21 Examples)

    Follow these steps to write an impressive resume summary for a customer service job: 1. Learn about your desired role. It can be essential for your resume summary to match the employer's expectations. Study the job description to learn the credentials the company is seeking in potential employees.

  12. 24 Customer Service Resume Examples for 2024

    Here's how to write an effective header for your customer service resume: 1. Put your name on the first line. Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

  13. 171+ Achievements to List On Your Resume [In 2024]

    For more examples, check out our sales associate resume example and full guide. #2. Customer Service Representative Achievements. Maintained a customer satisfaction rate of 95% for the entire duration of employment. Solved 40 - 50 tickets daily. Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the ...

  14. Excellent Customer Service Resume Examples for 2024

    This customer service resume example for managers exemplifies excellence and provides valuable insights for your own resume crafting thanks to its aesthetic and content choices. Balanced Use of White Space: Effective use of white space makes the resume visually appealing, easy to read by and prevents overcrowding.

  15. 31 Great Customer Service Skills (With Examples)

    3. Stress Management. Between dealing with angry customers and fulfilling requests, working in customer service can get stressful. Being able to keep your cool and maintain excellent service despite high-pressure situations is a great customer service skill to have, and is key to success in most workplaces.

  16. 20+ Top Customer Service Skills + Resume Example

    2. Step up your game with active listening. Active listening is when you make a concerted effort to listen to and understand a speaker. Think of active listening as the foundation of providing good customer support. 27% of Americans say "lack of effectiveness" is their number one frustration with customer service.

  17. 8 Customer Service Resume Examples to Land Your Next Job

    1. Entry-level customer service specialist resume. [Your Name] [Your Address] [City, State, ZIP Code] [Your Phone Number] [Your Email Address] Objective: Seeking an entry-level customer service position where I can utilize my strong communication skills and passion for helping customers.

  18. 67 Resume Accomplishments Examples to Show Your Value

    This helps the employer gauge the scale and impact of your work. For example: "Saved $100,000" doesn't mean much on its own. "Saved $100,000 year over year" is an improvement but still doesn't paint a complete picture. "Saved $100,000 year over year, decreasing operating budget by 52%" is much better. 3.

  19. 21 Important Customer Service Skills (With Resume Example)

    Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a "soft skill," including traits like active listening and reading both verbal and nonverbal cues. In this article, we discuss the definition of ...

  20. 3 Examples: How to Write a Customer Service Resume Summary

    For example, "5 years of experience.". 3. Highlight your expertise or specialization. If you have an area of expertise within customer service, be sure to include it. For instance, "specializing in technical support" or "expert in retail customer care.". 4. Showcase relevant accomplishments or skills.

  21. Customer Service Representative Resume Examples and Templates

    To craft an impactful resume for customer service representative positions, focus on accomplishments that highlight the strongest aspects of your professional career. Hiring managers value candidates who can communicate effectively with a diverse range of people, so it's important to feature your communication skills prominently throughout ...

  22. 7 Customer Service Representative Resume Examples for 2024

    Here's what we see in top customer service resumes. Show Impact With Numbers: The best resumes show impact with numbers. For example: reduced customer complaints by 20%, increased customer satisfaction to 95%, handled 50+ calls per day, and cut waiting time by 30%. Match Skills To The Job: Include skills on your resume that you have and are ...

  23. 75+ Resume Accomplishment Examples by Experience Level & Role ...

    To quantify your customer service achievements, include specific numbers and percentages that reflect your impact. For example, "Increased customer satisfaction ratings by 20% through the implementation of a new feedback system," or "Managed a team of 10 customer service representatives, reducing average call handling time by 15%."

  24. Customer Service Resume Example for 2023

    Begin your resume with a resume objective, which is a 2-3 sentence paragraph about your job-relevant skills and career goals. Customer service professional with 4 years of extensive experience in data entry, sales, and customer service. Proven ability to handle multiple tasks simultaneously with limited supervision.

  25. 77 Resume Accomplishment Examples

    Start your resume accomplishments with action verbs, use numbers to prove results (numbers provide certainty), and finally enrich these statements by using keywords found in a job description. ... Managed 100 clients' data quarterly and maintained individual customer service about up-to-date knowledge of account changes, operations, and ...

  26. Customer Service Job Description for a Resume: Examples

    Customer Service Representative Job Description for a Resume. Greeted customers with energy and enthusiasm upon their entry. Established and maintained lasting relationships with clients, customers, and other team members. Actively educated and advised customers about a broad range of client products and services.

  27. Customer Service Representative Cover Letter Examples & Templates

    Example: "I am passionate about delivering exceptional customer service and am excited about the opportunity to contribute to your team's success. I look forward to the possibility of discussing this exciting opportunity with you.". Formal closing: End your letter with a professional sign-off. Example: "Sincerely, [Your Name]".

  28. Anas Allam, MBA

    Customer Service Supervisor at Kaaf Humanitarian · I am currently seeking a job position in the administration, financial, accounting, HR, PA, or customer service industries and have taken this opportunity to enclose my resume for your review. With an MBA degree (Master of Business Administration) specialized in Islamic Banking & Finance, I am an experienced person with extensive expertise in ...

  29. Customer Service Supervisor Resume Example (With Tips)

    Below is an example of a resume for a candidate with more than three years of experience as a customer service supervisor: Contact. Chuck Ferris. Chicago, Illinois | 304-555-0192 | [email protected] Summary Solution-driven customer service supervisor with more than three years of experience managing a team, driving customer satisfaction and ...

  30. My Food Bag remains profitable, to resume paying full-year dividends

    Gross profit margin was little changed at 48.5 percent. "We remain a profitable business with a strong brand and customer offer and the ability to take a greater share of New Zealand's online food ...