customer service resume achievements

Build my resume

• Resume builder
• Build a better resume in minutes
• Resume examples
• 2,000+ examples that work in 2024
• Resume templates
• 184 free templates for all levels
• Cover letters
• Cover letter generator
• It's like magic, we promise
• Cover letter examples
• Free downloads in Word & Docs

26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

Published: October 19, 2022

One of the great things about customer service is that the skills you develop can be relevant to a lot of different jobs. The best customer service resume showcases those skills along with your unique personality and your diverse experiences.

Successfully marrying all of these elements into a one-page resume can be daunting for anyone. But fear not — there are steps you can take to ensure your resume is as strong as possible without causing you tons of stress.

In this post, let's review the sections you need to include in a successful customer service resume, as well as example resumes that you can use as inspiration for your next application.

Jump ahead:

What is a customer service resume?

How to write the best customer service resume, what to include in your customer service resume, top 10 best customer service resume examples, putting your best foot forward.

A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions.

Some common customer service roles include:

• Customer service representatives
• Customer support specialists
• Customer success managers
• Start from a template.
• Keep it clear and concise.
• Use the right keywords.
• Highlight specific accomplishments.
• Showcase your personality.

As highlighted above and shown in the image below, there are five ways you can write a customer service resume that gets the attention of prospective employers.

Let's review each below.

1. Start from a template.

While it's important to make sure your resume is unique to you, there are a number of templates available to help you get started. For example, HubSpot has a selection of free resume templates that are fully customizable to the job you're applying for.

Featured Resource: Free Resume Templates

Download These Templates for Free

2. Keep it clear and concise.

Keep in mind that you only have a limited amount of time to impress job recruiters. And many are quickly skimming through a sea of resumes for each open position. Keep your resume short and sweet, and make it easy for employers to see that you're the right fit up front.

3. Use the right keywords.

Speaking of skimming, hiring managers are also looking for a few magic words that tell them you're a good candidate to move to the next round. Look at the job description closely, and make sure your resume aligns with the language your prospective employer is using.

4. Highlight specific accomplishments.

It's great to know that you've "positively interacted with customers", but so has just about every other applicant vying for the same position you're applying for. Get specific, and try to quantify your experiences where possible (e.g., resolved x amount of customer inquiries per day).

5. Showcase your personality.

Show recruiters what makes you, you. What qualities will you bring to the team? Infusing your personality is one more way you can separate yourself out from the crowd.

Now that we've reviewed some fundamentals about how to write your resume, let's get into what you should include.

The best sections to include in your customer service resume are an objective or summary along with details about your skills, experience and accomplishments, and education.

Customer Service Resume Objective or Summary (Optional)

Depending on the position, it may make sense to start your resume with an overview of who you are, what you're looking for, and what you'll bring to the position. You can put this in paragraph or bullet-form at the beginning of your resume to make it clear to whoever is reading it.

However, if you're running out of room on the page, it's OK to omit a summary. You can always take what you would've written and weave it into other sections on your resume.

Here are a few examples of customer service principles you can highlight in this section.

Putting the customer first.

Companies know that customer interactions with the product and the business are incredibly important. Making this stance clear will show hiring managers that your priorities are in line with theirs.

Teaching rather than explaining.

Customer autonomy is a huge bonus for a hiring manager. Let them know that you want to be so good at what you do that the customer's understanding of the product might reach a level where they no longer reach out to your team as often.

Desiring challenges from an unpredictable environment.

A day in the life of a customer service representative can be extremely unpredictable. Adding this as an objective will make it clear that you're ready to hit the ground running. Plus, it will reassure the hiring managers that you know what you're applying for.

Growing your technical and product knowledge.

Learning is a huge part of customer service. So, showing eagerness to grow in technical and product knowledge is extremely vital to include on your resume.

Next up, let's talk about skills.

Customer Service Resume Skills

• Learning Potential
• Communication
• Adaptability
• Self-Motivation
• Product and Industry Expertise
• Emotional Intelligence
• Problem-Solving
• Improvisation

Another important section to include is the skills that you've developed as a customer service professional. Here are eight good ones to highlight.

1. Learning Potential

This is the big one. No matter what level of knowledge you have about the product or the business, you're going to be trained and coached. With this in mind, you need to show a willingness to learn, whether it be in a classroom or on the phone with a customer.

2. Communication

Though somewhat self-explanatory, these skills become more nuanced when you think about the different types of customers a company has. Can you take a technical concept and clearly explain it to people of all backgrounds? Plus, in addition to customers, you're going to need to be able to effectively communicate with your team too.

3. Adaptability

This can range from scheduling adaptability to troubleshooting on the fly. What do you do when your "surefire" troubleshooting step doesn't work? Are you cool under the pressure of the follow-up question? No matter what your level of product knowledge is, having adaptability and flexibility is going to be an asset.

4. Self-Motivation

Even though many companies block time for their reps to be on the phone, it's likely that no one will tell you what to do with your day as a whole. Self-motivation is a huge personality trait in this position, because it's one that no training team or manager can teach. At the end of the day, you have to want to be there and want to help solve for your customers.

5. Product and Industry Expertise

While this trait isn't imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you're not only ahead of other candidates, but that you also have a genuine passion for the business.

6. Emotional Intelligence

While product knowledge may be optional at first, emotional intelligence isn't. Emotional intelligence refers to your ability to interpret the thoughts and feelings of others and respond to them in an appropriate way. This skill is incredibly important for service reps because it creates a personalized and delightful customer experience .

7. Problem-Solving

If you know the saying, "when life gives you lemons, you make lemonade," then your resume should make you look like an enterprise-level lemonade salesperson. Customer service is all about solving problems, and often, the solutions to those problems aren't clear. In many cases, reps need to think on their feet to come up with creative solutions to meet customer needs .

8. Improvisation

As a customer service rep, it's your job to do everything within reason to prevent churn . Sometimes, this requires creative problem-solving and the ability to improvise when things go wrong. Keeping cool and making the right choices in stressful situations is an incredibly valuable skill in customer service.

Once you've laid out your skills, you'll need to back them up.

Next up, let's talk about professional experience and accomplishments.

Customer Service Resume Experience & Accomplishments

In this section, you'll want to cover your recent professional experience in depth, especially with regard to your career progression, projects completed, and milestones reached.

Here are some examples.

Customer Service or Professional Experience

If you're applying for a position in customer service and you've already worked in a customer-facing role, make sure your resume highlights your industry experience. This includes what industry your company was a part of, what metrics you used to measure success, what goals you achieved, and the impact you've had on the company.

If you're applying for a customer service role and you don't have industry experience, do some brainstorming about the transferable skills and experiences that would serve you in a customer-facing role. For example, if your previous experience is in marketing, you've probably developed effective communication skills. And, most importantly, think about why you want to move into customer service so your resume effectively communicates that.

Career Progression and Advancement Details

Were you promoted in your last role? Did you ever manage a team? Did you collaborate with other colleagues on side projects, experiments, or campaigns? Were you tapped to lead an experiment or test case?

Make sure the experience section of your resume details examples of you being recognized or rewarded for going above and beyond. Hiring managers want to hire the best of the best, so make sure you highlight examples of this.

Volunteer or Community Involvement

If you're involved in your community, feel free to include that work on your resume as long as it's relevant to the position. Including experiences like these will help you stand out to employers. Plus, it gives hiring managers an idea of what you like to do outside of work.

Next up, let's talk about education.

Customer Service Resume Education

In this section, you'll want to make sure you showcase your educational background. This includes any classes, research, projects, or accolades that speak to your ability to excel, your commitment and grit, and your industry expertise.

Higher Education Background and Achievements

Make sure your resume details your highest levels of educational attainment. Note where you studied, what you studied, your GPA, and any particularly relevant projects or research you worked on.

It's okay if you didn't major in the industry you're applying to (not all of us have). But education helps round out your overall workplace knowledge and experience.

Additional Professional or Educational Training

If you've taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well — especially if they might be part of the tech stack the team you're applying to uses.

Now that we've broken down what to include on your customer service resume, let's take a look at a few examples you can use as inspiration for your application.

Check out the list below for the top ten best customer service resume examples for roles across the industry. Each customer service resume sample includes what we like about it.

1. Entry Level Customer Service Representative

What we like: This resume is a great example of someone who has no direct customer service experience, but does have experience interacting with customers of different backgrounds. The fictitious Justine has made a clean-looking resume that clearly states the experience she has had working with customers, and shows familiarity with hitting a metric of some kind in her sales position.

2. Mid-Level Customer Service Representative

What we like: "Lily's" resume is a great example of someone who has a mixed background with both directly and tangentially-relevant experience. She was a bank teller before she broke into the customer service industry, and putting it on her resume shows diversity and opens a conversation about why she began a career in customer service.

3. Experienced Customer Service Representative

What we like: It's easy to tell right away that "Marie Clark" has been killing it in the customer service industry for some time now. She takes some space at the top to highlight what sets her over the edge as an applicant, making it clear she loves what she does and wants to make a career out of it.

4. Personalized Customer Service Resume

What we like: This clean and creative resume helps the candidate stand out right off the bat while still allowing room to fit all of their awesome experience. The addition of a photo adds a face to their qualifications. And in a career where you might communicate with customers solely over email or phone, it's important to show that you're more than just a faceless resource.

5. Classic Customer Service Resume

What we like: This is a prime example of a no-nonsense resume that still looks great. It's classic, clean, and clear, which can be a relief to recruiters and hiring managers who may look at hundreds of resumes a day. This formatting allows your experience to speak for itself, and would be a great option for a candidate who has a lot of prior experience.

6. Formal Customer Service Resume

What we like: This resume is an effective mix of the first two we've shown in this article. The pops of color and headshot show uniqueness while the formatting leaves a lot of space for what you want to include. It's muted and easy to read, so no one element is overwhelming to the point of throwing it off balance.

7. White Space Customer Service Resume

What we like: This resume stands out because it's the first one we've seen in the article that utilizes the full width of the page. If you really need the extra space, this single-column format allows those extra inches on the side so your qualifications take up less vertical space. This can help your resume look less bunchy, and is extremely easy for your potential employers to follow.

8. Customer Support Engineer Resume

What we like: This customer support engineer resume lets the skills and experience speak for themselves. It's simple, straightforward formatting might not be advisable for a creative role, but for a technologist, it's not as mission-critical as standing out and impressing a hiring manager.

9. Customer Service Manager Resume

What we like: This customer service manager resume highlights this candidate's experience and impact, which is critical when applying for a leadership role. Using color, a modern font, and bullet formatting, this resume effectively divides the different sections while highlighting the most important aspects of this candidate's background.

10. Call Center Resume

What we like: This resume outlines all of the skills and qualifications needed to work in a call center. It starts by listing the candidate's key attributes then backs them up using their professional experience. On the right, it outlines other skills that the candidate possesses and categorizes them by either "hard" or "soft." This not only tells an employer what this candidate can do, but it also shows that they're organized and think logically.

The best customer service resume is the one that gets your foot in the door to "wow" them during the job interview. Take the time to build out a resume that truly makes you and your accomplishments shine.

Don't forget to share this post!

Related articles.

The Chief Customer Officer: Responsibilities and How to Become One

Customer Service Managers — What Do They Do?

CXO: The Customer Service Leader You Probably Haven't Hired Yet (Including Insights from Experts)

8 Call Center Resume Samples & the Skills to Include [Templates]

Lunch and Learns: How to Host One That Your Team Will Want to Attend

25 Email Management Tips To Claim Back Your Time

A Customer Service Career Path Guide for Every Personality Type

How to Write a Customer Service Job Description to Attract the Best Candidates [Template]

The Top 21 Customer Service Certifications & Courses You Need to Take

The Comprehensive Guide to Customer Support and Service Salaries

Resume templates to create a killer resume for your job application.

Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes

24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 23 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 23 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

• See All Courses >
• SUCCESS STORIES

• GET YOUR FREE LINKEDIN HEADLINE SCORE >>

• GET YOUR FREE RESUME SCORE >>

• GENERATE YOUR JOB-WINNING COVER LETTER >>

• FIND ANY CONTACT’S EMAIL ADDRESS >>

• ResyMatch.io Scan and score your resume vs. any target job.
• ResyBuild.io Build a job-winning resume using proven templates and advice.
• CoverBuild.io Have AI generate a personalized, job-winning cover letter in
• HeadlineAnalyzer.io Transform your LinkedIn headline into a job-generating machine.
• ResyBullet.io Scan, score, and upgrade your resume bullets.
• Mailcoop.io Find anyone’s professional email address in seconds.
• The Job Search Email Playbook Our 100+ page guide to writing job-winning emails.
• Value Validation Project Starter Kit Everything you need to create a job-winning VVP.
• No Experience, No Problem Learn how to change careers with no experience.
• The Interview Preparation System A proven system for job-winning interview prep.
• The LinkedIn Launch Formula A proven system for six-figure success on LinkedIn.
• See All Blog Posts Check out all of our job search articles & posts.
• HeadlineAnalyzer.io Scan your LinkedIn Headline and turn it into a job-generating machine.
• LinkedIn Profile Optimization Our comprehensive guide to optimizing your LinkedIn profile.
• LinkedIn Headlines Learn how to write a crazy-effective LinkedIn headline.
• LinkedIn Profile Picture Learn how to create a job-winning LinkedIn profile picture.
• LinkedIn About Section Write a job-winning About section (with examples!)
• LinkedIn Cover Photos Learn how to create a job-winning LinkedIn cover photo.
• GET YOUR FREE LINKEDIN HEADLINE SCORE >>
• ResyMatch.io Scan your resume and turn it into a job-generating machine.
• ResyBuild.io Build a beautiful, job-winning resume using recruiter-approved templates.
• Resume Examples Check out example resumes for a range of job titles and industries.
• How To Write A Resume Learn how to write a resume that actually wins job offers.
• Resume Summaries Our guide on writing a job-winning resume summary.
• Resume Tips & Action Words 175+ tips & examples to supercharge your resume.
• GET YOUR FREE RESUME SCORE >>
• CoverBuild.io Use our tool to generate a personalized, job-winning cover letter in
• Cover Letter Examples Check out example cover letters for a range of job titles and industries.
• How To Write A Cover Letter Learn how to write a cover letter that actually wins job offers.
• Cover Letter Templates Check out our proven, job-winning cover letter templates.
• Addressing A Cover Letter Learn how to start a cover letter the right way.
• GENERATE YOUR JOB-WINNING COVER LETTER >>
• Mailscoop.io A tool to help you find anyone’s professional email in seconds.
• How To Get A Job Without Applying Online Our flagship guide for effective job searching in today’s market.
• How To Network Our comprehensive guide on learning how to network.
• Tips For Better Networking Emails 6 tips for writing networking emails that actually get results.
• What To Ask In An Informational Interview 10 great questions to ask during a networking conversation.
• FIND ANY CONTACT’S EMAIL ADDRESS >>
• How To Prepare For Interviews Our proven preparation framework for turning more interviews into offers.
• How To Create A Job-Winning Interview Presentation Learn our “silver bullet” Value Validation Project presentation strategy.
• Interview Questions & Answer Examples Job-winning example answers for common interview questions.
• What To Wear To An Interview A simple guide to dressing for the job you want.
• How To Write A Job-Winning Thank You Note Learn how to write a post-interview thank you that wins job offers.

Customer Service Resume Examples For 2024 (20+ Skills & Templates)

• Pinterest 0

Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

• What To Know About Writing A Job-Winning Customer Service Resume
• The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

• 3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

• Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
• Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
• Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
• Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
• Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
• Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

• Open a copy of your updated resume
• Open a copy of your target job description
• Head over to ResyMatch.io
• Copy and paste your resume on the left and then do the same for the job description on the right
• Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates. 

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue. 

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.” 

ResyBullet gave that a score of 0/100.  Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet,  “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.” 

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers.  Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Start your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

LEAVE A REPLY Cancel reply

You must be logged in to post a comment.

Most Popular Posts

YOU’VE SEEN AUSTIN IN

WHAT CAN I HELP WITH?

Welcome Back To Cultivated Culture!

Log into your Cultivated Culture account using one of the options below:

Forgot your password? Click here to reset.

Need a free acount? Click Here To Sign Up

By logging in, you agree to Cultivated Culture's Terms of Use , Privacy Policy , and agree to receive email updates.

One Free Account, Four Job-Winning Tools

Sign up for a free Cultivated Culture account and get access to all of our job search tools:

Your Bullet Score is:

Sign up for a free Cultivated Culture account to get the full breakdown of your bullet along with suggestions for improving it:

Sign Up To Save & Export Your Resume

Sign up to create, save, and export your resume and get access to our suite of job search tools!

Sign Up To Get More Free Email Searches

Create a free account to unlock more email searches and get access to all four of our job-winning tools:

Your Headline Score is:

Sign up for a free Cultivated Culture account to get the full breakdown of your headline along with suggestions for improving it:

Already have an acount? Click Here To Log In

We Just Need You To Verify Your Email.

We just emailed you a 6-digit code. Please check your email and enter it below.

Note: Your progress will not be saved until your email is verified. Closing this pop up or window might cause you to lose your progress.

Invalid Code

Choose one of the options below to get the verification code we sent you!

We'll need you to verify your email address before you're able to unlock free scans.

We'll need you to verify your email address before you're able to unlock free templates, saves, and exports.

We'll need you to verify your email address before you're able to unlock free email searches.

We sent a verification code to your email, all you have to do is paste that code here and submit to get full access!

Looks Like You Still Need To Verify Your Email Address!

Whoops! Looks like you still haven't verified your email address. We'll need you to do that before granting free, unlimited access to our tools.

If you can't find the original verification email, click the link below and we'll send a new one:

Sent! Please check your email.

Oops you've hit your credit limit..

Looks like you've used all 10 of your free credits for the month. Your credit limit will refresh in days. You can learn more about your credit limit here.

Want to stop worrying about credits?

Sign up for our Unlimited plan to get instance unlimited access to all of our jon search tools for one low price. Click below to learn more:

Go Unlimited!

Change plan.

Upgrade your plan to get unlimited access to all 5 of our offer-winning job search tools and 200 email searches / week:

Go Unlimited (& Save 10%)!

Upgrade to get unlimited access to our resume tools, 200 email searches / week, and 10% off our regular pricing thanks to your friend :

Your Unlimited plan comes with...

Unlimited access to all 5 of our resume tools

200 Mailscoop searches per week

No obligations - cancel any time

By clicking "Upgrade My Plan," you agree to Cultivated Culture's Terms of Service and Privacy Policy

By clicking "Change Plan," you agree to Cultivated Culture's Terms of Service and Privacy Policy

Confirm Your Plan Change

Here is a summary of your plan change:

Current Plan:

Please note the following for plan changes:

Your new plan and rebill date will be effective immediately

The number above depict retail plan pricing, any adjustments or credits will be available in the Invoices section of your Billing tab

If you're moving to a lower cost plan, the difference will be credited to your account and applied towards your next payment

By clicking "Confirm Plan Change," you agree to Cultivated Culture's Terms of Service and Privacy Policy

Unlimited Plan Upgrade

Change payment method.

Promo code has been applied to your purchase!

Note: This is a monthly subscription, your card will be automatically charged every month until you cancel your plan.

Terms of Use | Privacy Policy

(C) 2024 Cultivated Culture

Note: You will not be charged for updating your credit card using this form. After your new card is added, you will be billed on the date of your next billing cycle.

Upgrade Complete!

You are officially a

Unlimited Member

Invoice Details

Paid Today:

Start Date:

Subscription:

Next Bill Date (Est.):

Note: This receipt and future invoices will be available in the Billing Tab of your Account Dashboard .

Do You Want To Secure Your Account?

Increase your account security with one of our multi-factor authentication options:

Choose An Authentication Method

Awesome! Let's make your account more secure.

Choose your preferred authentication method:

Text Message Authentication

Enter the phone number that you want to use to set up text-based authentication for your account:

Text Message Verification Code Sent!

Please check your phone for verification code and enter below:

Email Verification Code Sent!

Please check your email for verification code and enter below:

No problem, we'll skip this for now. Do you want us to remind you to secure your account?

171+ Achievements to List On Your Resume [In 2024]

Listing achievements is what sets the top candidates apart from the crowd.

See, most job-seekers only talk about their previous responsibilities and day-to-day tasks on their resume.

But that’s not enough to make you stand out.

The hiring manager knows exactly what responsibilities your profession includes. After all, they’re the ones who wrote the job description!

So if you want to get ahead of the competition, you should talk about your professional achievements instead.

Your achievements speak volumes about your skills and potential, and they can make your resume stand out.

This guide will cover:

• How to List Achievements on Your Resume (and Get the Job!)
• Where to Mention Your Achievements
• 171+ Achievements You Can Use (covering 55+ professions!)

Let’s get started!

Achievements on Your Resume

So, why are achievements so important on your resume?

Just compare these two examples:

• Contributed to the number of sales. 
• Hit and exceeded department KPIs by 20% for 5 months in a row.

See the difference?

The first example doesn’t say much about the candidate at all. If you worked in sales , it’s already pretty obvious you did sales, and it doesn’t specify how you contributed. You could have barely met your KPIs or outperformed the whole department, and the hiring manager will never know.

But the second example shows exactly what you bring to the table. Saying you managed to hit KPIs is good, and exceeding them is even greater. By also adding the short timeframe, the hiring manager can see you’re a top performer and might prefer you as a candidate.

Where Do I List My Achievements?

Ideally, your achievements should be mentioned in several sections across your resume.

List them in these sections:

• Resume summary
• Work experience
• Optional sections

Listing accomplishments in your work experience section is the most common way to go.

Just add them in separate bullet points, the same way you would list your responsibilities. 

Here’s an example:

The next place we recommend including achievements is your resume summary .

This summary of your career sits at the top of your resume, right next to your contact information and job title . Here’s an example:

This section is an introduction to the rest of your resume, and it’s the first thing the hiring manager is going to read, so you want to make sure it grabs their attention.

The average resume summary goes like this:

• Experienced project manager with 5+ years of work experience seeking a position at Company X. Previous experience includes working at Company Y, developing software for clients such as Client A and Client B.

This summary example is, at best, okay . All it says is that you’ve worked as a project manager across two companies within the past five years.

Newsflash: So have all the other candidates.

There’s nothing in that resume summary that makes you stand out.

But here’s what happens if you add an achievement or two:

• Experienced project manager with 5+ years of work experience seeking a position at Company X. Managed cross-department teams of 15+ people. Successfully spearheaded the development of several software projects, including Project A and Project B.

Other sections on your resume where your achievements can make an appearance include:

• Your volunteer experience, 
• Your projects, 
• Your extracurricular activities

How to List Achievements (the Right Way)

Just like with everything else, there’s a right and wrong way to list achievements.

See, the more details you add to them, the more you’ll stand out.

Let’s compare these two examples:

• Improved product sales by 12%, which led to a 20% increase in annual revenue.
• Significantly improved sales.

In the first example, “significantly” doesn’t say much. You could’ve improved sales by selling one extra product, or you could have lifted company revenue by 10%.

The hiring manager has no way of knowing what the impact of your work was! This is why backing up your achievements with data is important.

Whenever possible, each of your achievements should include:

#1. Timeframe

The timeframe of your achievement provides the hiring manager with context. Achieving something over a weekend is more significant than achieving the same thing over several months.

Adding a timeframe can also highlight your time management skills and ability to prioritize tasks, as well as set benchmarks for future performance.

Ask yourself these questions to figure out the timeframe of your achievements:

• (E.g.: Resolved a major client's technical issue in under 12 hours, exceeding the 48-hour expectation.)
• (E.g.: Increased customer satisfaction rate within three months of employment at Company X.)
• (E.g.: Talked to 50+ customers daily.)

Adding the scale of your achievements demonstrates the impact and reach of your work.

You can measure the scale of your success through different factors, like the number of people affected or the financial impact. This data backs up your credibility and helps future employers see the value and expertise you can bring to their company.

Here are some questions to measure the scale of your achievements with:

• (E.g.: Managed a team of six to create award-winning ad campaigns for Company X.)
• (E.g. Successfully carried out X marketing campaign, going under the designated budget of Y USD.)
• (E.g.: Managed campaigns of 5+ SaaS clients in the fin-tech industry.)

#3. Results

Of course, the results of your achievements show the effectiveness of your efforts.

Specific results, like percentage increases in sales or customer satisfaction ratings, give the hiring manager tangible evidence of your skills and success and make you a more appealing candidate. (E.g.: “Delivered a 1.8x ROI on a total ad spend of $22,000”.)

By backing up your achievements with clear outcomes, you’re giving potential employers an idea of how you can contribute to their team. This approach makes your resume stand out by showcasing what you've done, how well you've done it, and the positive impact you've made.

What If I Don’t Have the Data?

This is one of the most common questions among job-seekers.

Unless you were actively keeping track of your results at your job, you probably don’t know much about the impact your work had or what your greatest accomplishment was.

The solution here is pretty straightforward: just reach out to your previous employer and ask for the data. They should be more than happy to send it over!

Moving forward, though, we’d recommend keeping track of your results and achievements in your next job. This also makes it easier to answer interview questions down the line.

You’ll thank us for it later!

What if My Job Isn’t Achievement-Oriented?

If your previous roles weren't achievement-oriented, you might have trouble listing accomplishments.

What you can do instead is focus on the times when you contributed to the workplace.

Think about instances where you helped your team, improved a process, or were recognized for your work. Take the opportunity to show off your soft skills , like problem-solving and teamwork .

The same approach can be applied to your personal projects or volunteer work . Just highlight relevant skills that helped you succeed instead of giving a generic description of what you did.

Achievements can be about growth and impact, not just numbers. So long as you align your past experiences with the job you want, you can show the hiring manager how you can be a valuable addition to their team.

How to List Achievements as a Student

If you’re a student or a recent graduate , you probably don’t have that much work experience, so you can’t exactly list a lot of achievements on your resume.

But what you can do is list your achievements in several other sections, such as:

• (E.g.: “Maintained a 3.8 GPA while working and studying full-time.”)
• (E.g.: “Created a marketing strategy for Company X as part of my Marketing 101 course and was rewarded at the top of the class.”)
• (E.g.: “Taught elementary mathematics as a volunteer at Saint Jude’s orphanage and improved student performance by 60% over one semester.”)

Writing a resume for your first job? Check out our detailed article for tailored advice!

171+ Achievements You Can Steal (For Every Profession)

Need some inspiration? We’ve got you covered.

Here are 171 achievements across different professions that you can use:

Sales and Customer Service Achievement Examples

#1. sales associate achievements.

• Cold-called 20+ potential clients daily, with a closing rate of 10% to 20%.
• Hit and exceeded sales KPIs by 30% for October, November, and December in 2023.
• Sent 200+ cold emails daily, managing to set up calls with 10% of the recipients.

For more examples, check out our sales associate resume example and full guide.

#2. Customer Service Representative Achievements

• Maintained a customer satisfaction rate of 95% for the entire duration of employment.
• Solved 40 - 50 tickets daily.
• Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the software.

For more examples, check out our customer service resume example and full guide.

#3. Cashier Achievements

• Trained and supervised five other cashiers over two years at Company X.
• Received ‘Employee of the Month’ award for consistently providing excellent service in June, August, and December.
• Achieved highest up-sell rates in 2022 (1.9%) and 2023 (2.6%).

For more examples, check out our cashier resume example and full guide.

#4. Retail Manager Achievements

• Boosted store sales by 15% over six months through strategic merchandising and upselling techniques.
• Led a team of 10 sales associates to achieve the highest regional sales record for two consecutive quarters.
• Designed and implemented a customer loyalty program that increased repeat customer visits by 25%.

For more examples, check out our retail manager resume example and full guide.

#5. Barista Achievements

• Developed a new coffee blend that became the store's top-selling product within three months of introduction.
• Trained and supervised a team of four new baristas, improving overall team efficiency and service quality.
• Implemented a streamlined order processing system that reduced average customer wait time by 30%.

For more examples, check out our barista resume example and full guide.

#6. Server and Waiter Achievements

• Successfully upsold menu items, contributing to a 10% increase in average bill value over six months.
• Efficiently managed high-volume shifts, serving up to 50 tables per night with consistent positive feedback.
• Maintained a 98% customer satisfaction rating over a year, based on direct feedback and online reviews.

For more examples, check out our server resume example and a full guide to writing a waiter resume .

#7. Receptionist Achievements

• Coordinated over 200 appointments weekly, maintaining a 99% accuracy rate in scheduling and client communications.
• Managed a multi-line phone system, handling over 100 calls daily with exceptional service quality.
• Recognized for perfect attendance and punctuality for two consecutive years, ensuring consistent front desk coverage.

For more examples, check out our receptionist resume example and full guide.

#8. Food and Beverage Management Achievements

• Increased bar revenue by 20% by redesigning the cocktail menu and adding several new options.
• Reduced food waste by 40% by implementing an efficient inventory management system and staff training programs.
• Worked with an external marketing agency to run ads for the venue, resulting in a 25% increase in annual revenue.

For more examples, check out our bar manager resume example and full guide.

Administrative and HR Achievement Examples

#9. recruiter achievements.

• Filled 100% of open positions within the targeted timeline over 12 months, enhancing organizational efficiency.
• Reduced the average time-to-hire by 20 days through streamlining the recruitment process.
• Managed data integrity within the applicant tracking system, ensuring timely entry and visibility of recruitment activity within ATS/CRM technologies.

For more examples, check out our recruiter resume example and full guide.

#10. Human Resources Specialist Achievements

• Led a company-wide employee engagement program that resulted in a 30% increase in employee satisfaction scores.
• Negotiated with benefits providers to enhance employee packages, achieving a 10% cost reduction while improving benefits.
• Developed and facilitated a leadership training program, contributing to a 25% improvement in management effectiveness.

For more examples, check out our human resources resume example and full guide.

#11. Office Manager Achievements

• Reached out to and made deals with new office supply providers, cutting annual supply costs by 20%.
• Coordinated the setup of a remote working infrastructure, maintaining productivity during a transition to remote work.
• Implemented a new document management system that improved filing efficiency by 35%.

For more examples, check out our office manager resume example and full guide.

#12. Administrative Assistant Achievements

• Managed scheduling and logistics for a series of successful board meetings and company events.
• Streamlined travel arrangements and accommodations for executives, enhancing travel efficiency and comfort.
• Communicated with 20+ company partners and clients daily, and assisted in onboarding 14 employees during time at Company X.

For more examples, check out our administrative assistant resume example and full guide.

#13. Data Entry Achievements

• Increased data processing speed by 30% through the implementation of keyboard shortcuts and efficiency software.
• Identified and corrected a critical systematic error in the data entry, preventing potential data loss.
• Completed a large-scale data migration project two weeks ahead of the scheduled deadline.

For more examples, check out our data entry resume example and full guide.

Finance Achievement Examples

#14. accountant achievements.

• Managed an annual budget of $400,000 for seven years.
• Identified tax savings opportunities that resulted in a 15% reduction in overall tax liabilities for the year.
• Worked with a team of three accountants, creating financial reports for all company activities across all departments.

For more examples, check out our accountant resume example and full guide.

#15. Financial Analyst Achievements

• Developed a financial model that predicted market trends with 90% accuracy, contributing to a 15% increase in investment returns.
• Streamlined reporting processes, reducing the time spent on monthly financial reports by 30%.
• Conducted a comprehensive risk analysis that led to a portfolio adjustment, safeguarding against a market downturn.

For more examples, check out our financial analyst resume example and full guide.

#16. Bank Teller Achievements

• Recognized for outstanding customer service, receiving a 95% positive rating in customer feedback surveys.
• Implemented a new cash handling procedure that reduced end-of-day balancing errors by 40%.
• Helped onboard three new bank tellers, bringing them up to speed with the bank’s rules and policies.

For more examples, check out our bank teller resume example and full guide.

#17. Banker Achievements

• Managed a loan portfolio of $10 million, maintaining a default rate of less than 1%.
• Developed and maintained relationships with 50+ high-value clients, leading to a 25% increase in client assets managed.
• Successfully negotiated and closed 15 high-value commercial loans, contributing significantly to branch revenue.

For more examples, check out our banker resume example and full guide.

Business Achievement Examples

#18. branch manager achievements.

• Achieved the highest employee retention rate across the region through effective management and staff development programs.
• Participated in community affairs to increase branch visibility and create new and enhanced existing business opportunities, increasing annual revenue by 20%.
• Provided a superior level of customer relations and promoted the sales and service culture through coaching, guidance, and staff motivation.

#19. Data Analyst Achievements

• Conducted a data-driven market analysis that informed the development of two new successful product lines.
• Played a pivotal role in a data migration project, ensuring a smooth transition with no data loss.
• Developed a predictive model that reduced forecasting errors by 25%, significantly improving business planning.

For more examples, check out our data analyst resume example and full guide.

#20. Business Development Manager Achievements

• Established new key partnerships with Company X and Company Y, resulting in a 20% increase in annual revenue.
• Secured ten new client accounts within a year, exceeding the target by 25%.
• Started a partnership program, kick-starting work with four implementation partners in Europe.

For more examples, check out our business development manager resume example and full guide.

#21. Project Manager Achievements

• Led the digital transformation project, adopting software to help with marketing, accounting, and HR duties at Company X.
• Successfully completed six projects from start to finish, generating a total of $600,000 in revenue over the past five years.
• Functioned as a single point of contact for 15+ clients, answering all their requests and questions on time.

For more examples, check out our project manager resume example and full guide.

Marketing and Advertising Achievement Examples

#22. marketing executive achievements.

• Led the successful launch of a new product line, resulting in the acquisition of over 500 new customers in the first quarter.
• Developed a digital marketing strategy that resulted in a 40% increase in online engagement.
• Oversaw a team of 20 marketing professionals, fostering a collaborative environment that boosted team productivity.

For more examples, check out our marketing executive resume example and full guide.

#23. Marketing Manager Achievements

• Revamped Company X’s social media accounts, improving user engagement by over 60% on Facebook, Twitter, and LinkedIn.
• Expanded the marketing team from 5 to 15 members, enhancing the department's capabilities and output.
• Led Facebook ad lead generation campaigns, driving 20+ leads for the sales team monthly, at a $2.7 CPC and $9 CPA.

For more examples, check out our marketing manager resume example and full guide.

#24. Media Buying Specialist Achievements

• Negotiated with media vendors to secure prime advertising slots within a monthly ad budget of $20,000.
• Maintained an ad spend ROI of 1.8 for Company X’s ad campaigns over the past three months.
• Reduced Company X’s Search Ads average CPC while maintaining the same conversion rate, saving $2k in monthly ad spend.

#25. SEO Specialist Achievements

• Fully managed Company X’s SEO and conducted comprehensive keyword research for over 500 terms, optimizing content for diverse audience segments.
• Increased Company X’s monthly organic traffic from 0 to 200,000 within two years.
• Led a team of four freelance writers, creating and publishing 10+ SEO content pieces every month with around 70% currently ranking on page 1 of Google.

IT and Software Development Achievement Examples

#26. it specialist achievements.

• Successfully managed the IT setup for a new office location, ensuring seamless network and system integration for 100+ users.
• Led the upgrade of an enterprise-level software system, improving system efficiency and user satisfaction.
• Consulted in the redesign of a company’s website, resulting in a 25% increase in traffic.

For more examples, check out our IT resume example and full guide.

#27. Software Engineer Achievements

• Led and managed a team of six in developing new financial management software and delivered the product two weeks ahead of schedule
• Developed a new application feature that increased user engagement by 30%.
• Created, maintained, and monitored the entire cloud infrastructure of Company X, while working on 20+ microservices for 5 clients.

For more examples, check out our software engineer resume example and full guide.

#28. Cyber Security Achievements

• Designed and enforced a new security protocol, reducing system vulnerabilities by 50%.
• Conducted regular security audits, identifying and mitigating risks effectively.
• Played a key role in responding to and resolving a major security breach, minimizing data loss and downtime.

#29. Web Developer Achievements

• Built a responsive e-commerce website that increased the client's sales conversion rate by 20%.
• Revamped a major website, improving load time by 60% and enhancing user experience.
• Integrated advanced features into a web platform, such as a custom CMS and interactive user interfaces.

For more examples, check out our web developer resume example and full guide.

#30. Computer Scientist Achievements

• Published a research paper on machine learning algorithms in a renowned tech journal.
• Developed an innovative algorithm that improved data processing speeds by 25%.
• Created an educational program that introduced computer science fundamentals to over 200 high school students.

For more examples, check out our computer scientist resume example and full guide.

#31. DevOps Engineer Achievements

• Streamlined the deployment process, reducing deployment time by 50%.
• Implemented a continuous integration/continuous deployment (CI/CD) pipeline, improving code quality and deployment frequency.
• Automated various infrastructure tasks, saving 20 hours of manual work per week.

For more examples, check out our DevOps engineer resume example and full guide.

#32. AI Engineer Achievements

• Designed and implemented an AI model that improved prediction accuracy by 35% for a financial forecasting tool.
• Contributed to the development of an AI-driven chatbot, enhancing customer service interactions and reducing response time.
• Conducted AI research that led to the development of two patented machine-learning technologies.

For more examples, check out our AI engineer resume example and full guide.

#33. Java Developer Achievements

• Developed a Java-based server application that handled 10,000+ concurrent users.
• Optimized existing Java code, improving system performance and scalability.
• Contributed to a Java open-source project, with several suggestions and improvements being integrated into the next release.

For more examples, check out our Java developer resume example and full guide.

Health and Medicine Achievement Examples

#34. nurse achievements.

• Managed care for a diverse patient population, consistently receiving high satisfaction ratings from patients.
• Implemented a health education program that improved patient outcomes and reduced hospital readmission rates.
• Reduced emergency room visits by 30% for a panel of 200 patients through effective management of chronic diseases and patient education.

For more examples, check out our nurse resume example and full guide.

#35. Medical Assistant Achievements

• Streamlined patient intake procedures, reducing average wait times by 15 minutes.
• Assisted in over 1,000 successful patient examinations and treatments, maintaining high standards of care.
• Conducted and analyzed over 500 laboratory tests, playing a critical role in patient diagnosis and treatment plans.

For more examples, check out our medical assistant resume example and full guide.

#36. Dentist Achievements

• Successfully performed over 200 complex dental procedures with a 98% success rate.
• Introduced a new dental health initiative that increased patient retention by 25%.
• Led a dental outreach program that provided free services to over 300 underserved individuals in the community.

For more examples, check out our dentist resume example and full guide.

#37. Pharmacist Achievements

• Managed pharmaceutical inventory for a high-volume pharmacy, maintaining optimal stock levels and reducing waste.
• Enhanced prescription accuracy by implementing a new verification system, resulting in a 40% reduction in dispensing errors.
• Developed a medication management plan that improved patient adherence and reduced medication errors.

For more examples, check out our pharmacist resume example and full guide.

Creative Achievement Examples

#38. graphic designer achievements.

• Designed a marketing campaign that increased client engagement by 50%.
• Created over 100 graphic designs for various clients, maintaining a 95% client satisfaction rate.
• Revamped a major brand's visual identity, leading to a 30% increase in their social media following.

For more examples, check out our graphic designer resume example and full guide.

#39. Game Designer Achievements

• Developed a game that received a 4.5/5 rating on major gaming platforms.
• Led a design team to create a top-selling game, achieving over 500,000 downloads in the first month.
• Implemented a user feedback system for a game that resulted in a 20% increase in player retention.

For more examples, check out our game designer resume example and full guide.

#40. Animator Achievements

• Produced a 5-minute animation that gained over one million views on YouTube.
• Worked on a popular TV show, contributing to animation that was nominated for an industry award.
• Developed a series of animations that enhanced the user experience, leading to a 25% increase in app engagement.

For more examples, check out our animator resume example and full guide.

#41. Illustrator Achievements

• Illustrated a children's book that sold over 10,000 copies within the first six months.
• Created over 50 custom illustrations for various clients, resulting in a 100% project satisfaction rate.
• Designed a series of illustrations for a website, increasing user engagement by 40%.

For more examples, check out our illustrator resume example and full guide.

#42. Photographer Achievements

• Conducted over 30 photoshoots for major brands, with images featured in national advertising campaigns.
• Sold 200+ prints in a solo photography exhibition.
• Won a prestigious photography award for a series focusing on urban landscapes.

For more examples, check out our photographer resume example and full guide.

#43. Actor Achievements

• Starred in a critically acclaimed theatre production that ran for over 100 shows.
• Played a leading role in a film that grossed over $50 million worldwide.
• Received the best actor award in a renowned film festival.

For more examples, check out our actor resume example and full guide.

#44. Writer Achievements

• Authored a book that made the New York Times Best Seller list.
• Wrote a series of articles that increased website traffic by 35%.
• Scripted a short film that won an award at an international film festival.

For more examples, check out our writer resume and full guide.

#45. Editor Achievements

• Edited a novel that became a bestseller and was critically acclaimed.
• Led an editorial team that produced a magazine with a 20% increase in readership.
• Managed the editing process for a website, resulting in a 30% reduction in content errors and inconsistencies.

For more examples, check out our editor's resume example and full guide.

Education Achievement Examples

#46. professor achievements.

• Published a research paper in a top-tier academic journal, contributing significant findings in the field.
• Developed a new curriculum that was adopted by the department, enhancing course offerings and student learning outcomes.
• Supervised 10+ graduate students, with several winning national awards for their research work.

For more examples, check out our academic CV example and full guide.

#47. Teacher Achievements

• Increased student test scores in the class by 20% through innovative teaching methods.
• Led the development and launch of a new interdisciplinary program that enhanced student engagement.
• Organized a successful school-wide literacy event, boosting student participation in extracurricular reading activities.

For more examples, check out our teacher resume example and full guide.

#48. Tutor Achievements

• Assisted over 50 students in improving their grades, with 90% achieving a 'B' grade or higher in tutored subjects.
• Developed personalized learning plans that resulted in a 25% improvement in students' academic performance.
• Specialized in SAT/ACT preparation, helping students increase their scores by an average of 150 points.

#49. College Student Achievements

• Completed a successful internship with a major company, receiving a commendation for outstanding performance.
• Led a university project team to win a national competition in the field of engineering.
• Founded a campus club that grew to over 200 members, fostering community engagement and leadership skills.

For more examples, check out our college freshman resume example and full guide.

#50. High School Student Achievements

• Maintained a 3.7 GPA while actively participating in three extracurricular clubs.
• Organized a community service project that involved over 100 students and benefited local charities.
• Won first place in a statewide science fair, receiving recognition for an innovative project.

For more examples, check out our high school resume example and full guide.

Other Achievement Examples

#51. architect achievements.

• Designed a sustainable residential complex that won a green architecture award.
• Led the renovation of a historic building, receiving acclaim for preserving its original features while enhancing functionality.
• Developed a cost-effective design solution that saved a project 15% in construction costs.

For more examples, check out our architect resume example and full guide.

#52. Engineer Resume Achievements

• Innovated a new water filtration system, improving efficiency by 30% and receiving a patent.
• Increased performance of the engineering team during a critical Q4 by 15%, to successfully meet end-of-year KPIs.
• Took eight active building projects from research to development and completion in under two years.

For more examples, check out our engineer resume example and full guide.

#53. Interior Designer Achievements

• Transformed a high-profile commercial space, resulting in a 40% increase in foot traffic for the client.
• Won an industry award for an innovative residential interior design project.
• Collaborated with architects to optimize living spaces in a residential complex, enhancing both aesthetics and functionality.

For more examples, check out our interior designer resume example and full guide.

#54. Construction Project Manager Achievements

• Successfully managed a large-scale construction project, completing it 10% under budget and on schedule.
• Implemented safety protocols that resulted in zero accidents throughout a two-year project.
• Coordinated the work of 50+ subcontractors, ensuring efficient workflow and adherence to quality standards.

For more examples, check out our construction project manager resume example and full guide.

#55. Operations Manager Achievements

• Streamlined company processes, leading to a 20% increase in overall operational efficiency.
• Reduced operational costs by 15% through strategic planning and resource optimization.
• Implemented a new inventory management system, improving stock turnover by 25%.

For more examples, check out our operations manager resume example and full guide.

#56. Event Planner Achievements

• Organized a corporate conference for 500 attendees, receiving a 95% satisfaction rate in post-event surveys.
• Successfully coordinated a charity gala that raised $200,000, exceeding the fundraising goal by 25%.
• Managed a high-profile wedding event with a budget of $100,000, delivering a seamless experience that garnered industry recognition.

For more examples, check out our event planner resume example and full guide.

Key Takeaways

That’s all there is to adding achievements to your resume!

Now, let’s briefly recap what we talked about:

• Listing achievements instead of just responsibilities can boost your chances of getting hired.
• You can mention achievements in your resume summary and work experience section. If you don’t have a lot of work experience, you can also mention any achievements from your education, volunteering, or personal projects.
• When listing your achievements, make sure they include a timeframe, scale, and results.
• If you can’t think of any achievements, just scroll back up to get inspiration for any of the professions we gave examples for.

Want to get the most out of your career? Don’t forget to follow our career blog for some industry-leading career advice!

Recommended Readings:

• How to Write a Resume | Beginner's Guide
• How to Write a Cover Letter & Get the Job [5+ Real-Life Examples]
• 3 Best Resume Formats [W/ 5+ Professional Templates]

To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.

Success in your inbox

Get monthly insights handpicked by our editorial team. Act on it.

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales.

Trusted by 36,000+ companies

LiveChat helps you delight your customers and fuels your sales.

Showing top 0 results 0 results found, 8 customer service resume examples to land your next job.

• Post on Twitter
• Share on Facebook
• Post on LinkedIn
• Post on Reddit
• copy-button#copy track#send" data-controller="track" data-track-category="Success" data-track-action="Share" data-track-label="Copy link" > Copy link to clipboard Link copied to clipboard https://www.livechat.com/success/customer-service-resume-examples/

The first step toward securing a job often begins with a single piece of paper: your resume.

It's not merely a document. Whether or not you're invited to the next stage of the recruitment process relies solely on the quality of your resume.

Right now, you might be asking yourself these questions:

• How do I effectively convey my skills and experiences?
• How can my resume stand out among others competing for the same role?

The answers to those questions are not complicated, and with some guidance, you will have all the tools you need to write an outstanding customer service resume.

Why is professional customer service so important?

Suppose you want to secure a customer service role. In that case, it's necessary to understand one thing: your resume serves as your first point of contact with a hiring manager, making it a critical tool in your job-seeking arsenal.

This is how you can make sure you're on the right track:

1. Making a powerful first impression

As the saying goes, "You never get a second chance to make a first impression." Your resume is often the only way hiring managers get to know you. A customer service resume sets the tone for the rest of the hiring process. It can leave an unforgettable positive impression, demonstrating your professionalism and attention to detail.

Imagine two candidates applying for a customer service supervisor position.

• The first candidate's resume begins with a compelling summary highlighting their leadership experience and achievements in improving customer satisfaction. 
• The second candidate's resume starts with a vague objective statement. 

The hiring manager is more likely to be intrigued by the first candidate's resume and may expect them to have a proven track record of success.

This initial positive impression can influence the hiring manager's decision to explore the candidate's qualifications in more detail and potentially invite them for an interview.

2. Showcasing your skills and qualifications

An exceptional resume goes beyond mere job description; it showcases your unique strengths and achievements. Resumes allow you to highlight your skills, qualifications, and experiences.

Hiring managers look for specific skills and qualifications that match the requirements of the customer service role. Demonstrating you have these qualifications directly addresses their needs.

Use bullet points in your professional experience section to describe your roles and achievements. Start each bullet point with a strong action verb and focus on specific accomplishments related to that customer service job. 

For example, "Increased customer satisfaction ratings by 20% through..." or "Resolved an average of 50 customer inquiries per day with a 95% resolution rate."

3. Overcoming the challenges of self-presentation

Effectively representing yourself on paper can be a daunting task. Job seekers often grapple with how to condense their experiences into a concise, engaging narrative. 

You must strike a balance between providing enough detail to impress hiring managers while ensuring the document remains concise and readable.

Again, try tailoring the resume to match specific job descriptions. Identify the key skills and qualifications required. Then, align your resume by emphasizing your relevant skills and experiences.

Customer service resume examples for different roles

Having a clear understanding of how to tailor your resume to match the specific demands of different roles is invaluable.

That's why I want to show you practical customer service resume examples tailored to a variety of customer service positions.

Each example illustrates how you can effectively structure your resume, emphasizing the skills and experiences most relevant to the job you seek.

Whether you're an entry-level candidate or an experienced professional, these examples will serve as valuable templates and sources of inspiration to help you craft a resume that stands out in the eyes of potential employers.

1. Entry-level customer service specialist resume

[Your Name] [Your Address] [City, State, ZIP Code] [Your Phone Number] [Your Email Address]

Objective: Seeking an entry-level customer service position where I can utilize my strong communication skills and passion for helping customers.

• Bachelor of Arts in Communication XYZ University, City, State Graduated: May 20XX

Relevant Coursework:

• Customer Service Fundamentals
• Effective Communication Techniques
• Conflict Resolution Strategies
• Business Writing and Email Etiquette
• Excellent communication skills
• Active listening
• Problem-solving
• Basic knowledge of CRM software
• Multitasking abilities
• Strong interpersonal skills

Professional Experience:

Customer Service Intern ABC Retail Store, City, State | Summer 20XX

• Assisted customers with inquiries, product information, and purchases.
• Resolved customer issues and concerns in a professional and timely manner.
• Collaborated with team members to maintain a clean and organized store environment.
• Operated the cash register and handled cash transactions accurately.

Volunteer Local Community Center, City, State | Ongoing

• Assisted in organizing community events and activities.
• Provided information and assistance to community members.
• Contributed to creating a welcoming and inclusive environment for all visitors.

This entry-level customer service resume stands out for several reasons:

• The educational background aligns with the role, showcasing foundational knowledge.
• Relevant coursework demonstrates proactive skill development.
• Essential customer service skills are listed, emphasizing qualifications.
• Even minimal internship experience adds value.
• Volunteer work highlights transferable skills.

2. Call center representative resume

Objective: Dedicated and results-driven Call Center Representative with [X years] of experience increasing customer loyalty . Proven track record of resolving inquiries, handling complaints, and meeting or exceeding sales targets. Seeking to leverage my skills and experience to contribute to the success of [Company Name].

Call Center Representative [Previous Company Name], [City, State] [Month Year - Month Year]

• Handled a high volume of inbound customer calls, addressing inquiries, providing product information, and assisting with issues and concerns.
• Achieved and consistently exceeded monthly sales targets, contributing to a [X]% increase in team sales revenue.
• Utilized active listening and problem-solving skills to resolve customer complaints, resulting in a [X]% decrease in escalated issues.
• Maintained an average call resolution time of [X minutes], ensuring efficient service without compromising quality.
• Collaborated with team members and supervisors to share best practices and improve overall team performance.
• Conducted customer satisfaction surveys, collecting feedback to identify areas for improvement in service quality.

Customer Service Representative [Previous Company Name], [City, State] [Month Year - Month Year]

• Provided first-class customer service in a retail environment, assisting customers with inquiries, product selection, and purchases.
• Demonstrated product knowledge to guide customers in making informed decisions, resulting in a [X]% increase in upsell and cross-sell revenue.
• Resolved customer complaints and concerns in a professional and timely manner, maintaining a customer satisfaction rating of [X]%.
• Processed cash transactions, refunds, and exchanges accurately, ensuring till balance at the end of each shift.
• Assisted in visual merchandising and store organization to enhance the shopping experience for customers.
• [Degree Earned], [University Name], [City, State], [Year of Graduation]
• Excellent communication and interpersonal skills.
• Active listening and problem-solving abilities.
• Strong product knowledge and upselling skills.
• Proficient in CRM software and call center tools.
• Multitasking and time management.
• Conflict resolution and customer retention strategies.

This call center customer service resume highlights the relevant experience, quantifiable achievements, and key skills for a call center representative position, making it appealing to potential hiring managers.

• It showcases specific achievements like exceeding sales targets and reducing escalated issues, providing evidence of the candidate's success.
• The resume focuses on two job experiences directly related to call center and customer service roles, emphasizing the candidate's suitability.
• It starts with a clear, tailored objective that communicates the candidate's career goals and value to potential employers.
• The resume lists essential skills such as active listening, problem-solving, multitasking, and product knowledge, all vital for a call center position.

3. Call center supervisor resume

Objective: Experienced Call Center Supervisor with a proven track record of successfully leading teams and delivering exceptional customer service. Seeking an opportunity to leverage my leadership skills, extensive knowledge of call center operations, and commitment to team development to drive excellence in a dynamic call center environment.

Call Center Supervisor [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

• Led and managed a customer service team of [X] customer service representatives, providing guidance, training, and mentorship to ensure exceptional customer service delivery.
• Oversaw daily call center operations, monitoring performance metrics, and implementing process improvements that resulted in a [X]% increase in efficiency.
• Developed and conducted team training programs on product knowledge, customer service skills, and call-handling techniques, resulting in a [X]% reduction in call-handling times.
• Implemented quality assurance measures and conducted regular performance evaluations to maintain service quality and meet or exceed customer service metrics .
• Collaborated with other departments to address complex customer issues and provide effective resolutions.
• Maintained open communication channels within the team and conducted regular meetings to foster a collaborative and motivated work environment.

Senior Customer Service Representative [Previous Company Name], [City, State] [Month Year - Month Year]

• Involved in customer service initiatives by assisting customers with inquiries, resolving issues, and ensuring timely and accurate responses.
• Achieved consistent top-tier customer satisfaction ratings and received recognition for outstanding service.
• Assisted in training new customer service representatives and served as a point of contact for escalated customer concerns.
• Contributed to the development of new customer service processes and procedures to improve overall efficiency.
• Maintained detailed customer interactions and feedback records, providing valuable insights for process improvement initiatives.
• Leadership and team management.
• Customer service excellence.
• Performance monitoring and evaluation.
• Process improvement.
• Conflict resolution.
• Strong communication and interpersonal skills.
• Proficiency in call center software and CRM systems.

This example of a call center supervisor resume is effective for several reasons:

• It prominently highlights the candidate's leadership skills and experience in managing a team of customer service representatives, a crucial aspect of a supervisory role.
• The resume includes specific achievements, such as improving efficiency by [X]%, reducing call handling times by [X]%, and maintaining high customer satisfaction ratings, providing concrete evidence of success.
• It focuses on both supervisory experience and prior customer service roles, demonstrating the candidate's progression and competence in the field.

4. Technical support specialist resume

Objective: Experienced Technical Support Specialist with a proven record of diagnosing and resolving complex technical issues. Seeking to leverage my technical expertise, exceptional problem-solving skills, and dedication to customer satisfaction to contribute to a dynamic technical support team and enhance the overall user experience.

Technical Support Specialist [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

• Provided expert technical support to customers, troubleshooting and resolving hardware and software issues via phone, email, or chat.
• Diagnosed and resolved complex technical problems, achieving a [X]% first-call resolution rate.
• Documented and maintained detailed records of technical inquiries, solutions, and customer interactions.
• Collaborated with cross-functional teams to escalate and resolve advanced technical issues.
• Conducted software installations, updates, and patches, ensuring optimal system performance.
• Contributed to the development of knowledge base articles and user guides to facilitate customer self-help.

Technical Support Associate [Previous Company Name], [City, State] [Month Year - Month Year]

• Assisted customers with technical inquiries, providing guidance on troubleshooting and resolving hardware and software issues.
• Maintained a [X]% customer satisfaction rating through effective communication and problem-solving.
• Conducted remote diagnostics and provided step-by-step instructions for issue resolution.
• Collaborated with team members to identify recurring technical problems and develop solutions.
• Assisted in the testing and evaluation of new software and hardware products.

Certifications:

• [Relevant Certification], [Certification Provider], [Year Earned]
• Technical troubleshooting and problem-solving.
• Remote desktop support.
• Knowledge of hardware and software systems.
• Documentation and reporting.
• Customer-focused approach.
• Proficiency in IT tools and software.
• ITIL certification (if applicable).

This example of a technical support specialist resume has several strong points:

• It underscores the candidate's strong technical expertise and problem-solving abilities, crucial skills for a technical support role.
• The resume provides evidence of hands-on experience in diagnosing and resolving technical issues, emphasizing the candidate's capability.
• Specific achievements, such as a [X]% first-call resolution rate and a [X]% customer satisfaction rating, demonstrate a track record of success.
• It focuses on relevant technical support roles, highlighting the candidate's progression and competence in the field.
• Mentioning relevant certifications adds credibility and demonstrates a commitment to professional development.

5. Live chat support agent resume

Objective: Dedicated Live Chat Support Agent with a passion for improving customer satisfaction scores. Seeking to leverage my positive attitude, problem-solving abilities, and experience in online chat support to provide prompt and effective assistance to customers, contributing to high-quality customer service.

Live Chat Support Agent [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

• Provided real-time customer assistance through live chat, addressing inquiries, troubleshooting issues, and offering product information.
• Achieved a [X]% customer satisfaction rating through prompt and effective problem resolution.
• Maintained detailed chat records and documentation of customer interactions, ensuring accuracy and compliance with company policies.
• Collaborated with cross-functional teams to resolve complex customer issues and escalate technical problems when necessary.
• Assisted in the development of standardized responses and knowledge base articles to enhance chat support efficiency.
• Delivered excellent customer service over the phone, email, and chat, addressing inquiries, resolving issues, and processing orders.
• Maintained a high level of product knowledge to provide accurate information and recommendations to customers.
• Consistently met or exceeded customer service performance targets, including response times and customer satisfaction metrics.
• Documented and reported customer feedback and recurring issues to support process improvement initiatives.
• Strong written communication skills.
• Real-time chat support.
• Problem-solving and troubleshooting.
• Knowledge of products/services.
• Proficiency in chat support software.

Here are the key reasons why this customer service agent resume is a strong example:

• The resume highlights the candidate's exceptional written communication skills, a critical asset for a live chat support role.
• Specific achievements, like a [X]% customer satisfaction rating and meeting performance targets, demonstrate the candidate's effectiveness in delivering top-notch customer service.

6. Email support representative resume

Objective: Dedicated Email Support Representative strongly committed to improving customer service experience via email communication. Seeking to leverage my excellent written communication skills, attention to detail, and experience in email support to provide prompt and accurate responses to customer inquiries, contributing to overall customer satisfaction.

Email Support Representative [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

• Responded to customer inquiries and provided assistance via email, addressing product inquiries, resolving issues, and offering solutions.
• Maintained a high email response rate and consistently exceeded service level agreements for email response times.
• Ensured accuracy and clarity in written responses, resulting in a [X]% customer satisfaction rating.
• Documented and organized email correspondences for reference and compliance with company policies.
• Collaborated with cross-functional teams to resolve complex customer issues and escalate technical problems when required.
• Contributed to the development of standardized email templates and knowledge base articles to streamline email support processes.
• Delivered excellent customer service over the phone and via email, addressing inquiries, resolving issues, and providing product information.
• Maintained a strong understanding of products and services to offer accurate and informed responses to customer queries.
• Consistently met or exceeded customer service performance targets, including response times and quality assurance metrics.
• Documented and reported customer feedback and recurring issues, contributing to process improvement initiatives.
• Exceptional written communication skills.
• Email support proficiency.
• Problem-solving and issue resolution.
• Documentation and record-keeping.
• Product knowledge.
• Proficiency in email support tools and software.

If you want to progress as an email support representative, consider learning about using help desk software :

• Master the art of ticket management to efficiently organize, assign, prioritize, and close customer inquiries.
• Learn to use automation and macros for quicker responses and actions, saving time and improving efficiency.
• Utilize integrated knowledge bases or FAQs to access and share relevant articles and solutions with customers.
• Generate and interpret reports to identify trends and monitor performance, enabling data-driven improvements.
• Use CRM features to track customer interactions and preferences, enabling personalized responses and stronger customer relationships.

Get more loyal customers

Save a bunch of time with an automated help desk during your 14-day free trial.

You'll be in good company

7. Sales support representative resume

Objective: Detail-oriented Sales Support Representative with a proven track record of providing crucial assistance to sales teams and enhancing customer experiences. Seeking to leverage my strong organizational skills, attention to detail, and commitment to facilitating smooth sales operations to contribute to the success of [Company Name].

Sales Support Representative [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

• Collaborated with sales teams to prepare and submit accurate and timely sales orders, ensuring the smooth execution of customer transactions.
• Assisted in managing customer accounts, including order tracking, delivery coordination, and issue resolution to maintain high customer satisfaction.
• Developed and maintained sales reports and databases, enabling sales teams to analyze performance and identify growth opportunities.
• Played a key role in organizing and participating in sales meetings and presentations, providing valuable support in presentations and follow-up.
• Contributed to the development of sales training materials and onboarding programs for new sales team members.

Sales Assistant [Previous Company Name], [City, State] [Month Year - Month Year]

• Provided administrative support to the sales department, managing appointment schedules, travel arrangements, and expense reports for sales representatives.
• Assisted in the preparation of sales proposals, contracts, and presentations for client meetings.
• Maintained communication with clients, ensuring that inquiries and requests were addressed promptly and professionally.
• Conducted market research to identify potential leads and opportunities for sales growth.
• Assisted in organizing and participating in industry trade shows and events, contributing to successful networking and lead generation.
• Strong organizational and multitasking skills.
• CRM software proficiency.
• Data analysis and reporting.
• Sales support and coordination.
• Effective communication and interpersonal abilities.
• Attention to detail.
• Sales reporting and database management.
• Presentation support.

This resume effectively presents the candidate as a capable and organized sales support representative with a strong foundation in supporting sales teams and ensuring the success of sales operations:

• The resume highlights the candidate's attention to detail, a crucial skill for effectively managing sales orders and maintaining accurate records.
• It demonstrates the candidate's experience and expertise in providing critical assistance to sales teams, which is a valuable asset in a sales support role.
• The resume emphasizes the candidate's ability to handle data, manage sales reports, and work with CRM software, key competencies for sales support positions.
• It showcases the candidate's collaborative approach in working closely with sales teams, which is essential for facilitating smooth sales operations.
• The inclusion of experience in organizing and participating in sales meetings, presentations, and industry events highlights the candidate's versatility and willingness to contribute to various aspects of sales.

8. Customer service supervisor resume

Objective: Dedicated and results-driven Customer Service Supervisor with [X] years of experience leading high-performing teams to deliver exceptional customer experiences. Seeking to leverage my strong leadership skills, in-depth knowledge of customer service best practices, and commitment to team development to drive excellence in a dynamic customer service environment.

Customer Service Supervisor [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

• Led and managed a customer service staff of [X] customer service representatives, providing guidance, training, and mentorship to ensure exceptional customer service delivery.
• Oversaw daily customer service operations, monitor team performance metrics, and implement process improvements that resulted in a [X]% increase in efficiency.
• Developed and conducted team training programs on product knowledge, customer service skills, and effective communication, resulting in a [X]% reduction in response times.
• Implemented quality assurance measures, conduct regular performance evaluations, and provide coaching to maintain service quality and meet or exceed KPIs.
• Collaborated with other departments to address complex customer issues and provide effective resolutions, achieving a [X]% increase in customer satisfaction ratings.
• Maintained open communication channels within the team and conduct regular meetings to foster a collaborative and motivated work environment.
• Improved customer satisfaction scores by assisting customers with inquiries, resolving issues, and ensuring timely and accurate responses.
• Achieved consistent top-tier customer satisfaction ratings and received recognition for improving customer loyalty.
• Maintained detailed records of customer interactions and feedback, providing valuable insights for process improvement initiatives.
• Proficiency in customer service software and CRM systems.

This customer service supervisor resume is a good example for several reasons:

• The resume highlights the candidate's leadership skills and experience in managing customer service teams, a crucial aspect of a supervisory role.
• Specific achievements, such as improving efficiency by a percentage (X%), reducing response times by X%, and achieving a specific increase in customer satisfaction ratings, provide concrete evidence of the candidate's impact and success in the role.
• The objective statement is tailored to the customer service job description, clearly expressing the candidate's intent to excel in this specific position.
• The resume includes a comprehensive list of key skills relevant to the position, showcasing the candidate's qualifications and readiness for the role.

Tips for crafting a winning customer service resume

Creating a professional customer service resume requires understanding the strategies and techniques that set you apart from the competition.

Let's talk about the essential tips and guidelines to write a resume that stands out and effectively communicates your qualifications and customer service skills to potential employers.

From tailoring your resume for specific customer service jobs to highlighting your key achievements, these tips will help you create a compelling customer service resume that gets noticed and opens doors to career opportunities.

1. Customize your resume for the job

Customizing your resume for a specific job involves aligning it with the requirements outlined in the job description.

Begin by carefully reviewing the job description to identify keywords, skills, and qualifications sought by the employer. Then, tailor your resume by emphasizing your relevant skills, experiences, and achievements that match the position's requirements.

You should also adjust your resume's objective or summary statement to reflect your interest in the specific job and consider reordering or emphasizing sections to highlight the most relevant information.

Don't forget to extend this customization to your cover letter when applicable, citing specific examples from your resume to reinforce your qualifications for the role.

2. Showcase achievements and results

To showcase tangible achievements and results in your resume, focus on providing specific examples of your accomplishments. Start by quantifying your achievements wherever possible, using numbers or percentages to demonstrate the impact of your actions.

Highlight how your contributions improved outcomes or benefits for your previous employers. For instance, mention how you increased customer satisfaction ratings by a certain percentage, exceeded sales targets by a specific amount, or reduced response times by a measurable margin.

3. Keep it concise and well-organized

By presenting your information in a well-structured and concise manner, you enable hiring managers to grasp your qualifications quickly.

Begin by focusing on essential information and omitting irrelevant details. Use clear and concise language to convey your qualifications and experiences. Ensure your resume is easy to scan by using bullet points to present information and avoiding lengthy paragraphs.

Maintain a consistent format throughout your resume, using a clean and professional font style and size. Organize your resume logically, with clear headings and subheadings that guide the reader. Use proper spacing and margins to ensure readability.

4. Highlight customer service skills

You can demonstrate your ability to excel in the role by highlighting customer service skills in your resume.

For instance, mention your strong communication skills, active listening abilities, problem-solving proficiency, and patience. Emphasize your conflict resolution and time management skills and any technical skills or adaptability, if they are relevant to the position.

By showcasing these skills with specific examples, you provide evidence of your capability to deliver exceptional customer service.

5. Include relevant certifications and training

Incorporating relevant certifications and training into your resume demonstrates your commitment to professional development. This way, you can emphasize your hard and soft skills.

Consider including certifications such as:

• Certified Customer Service Professional (CCSP)
• Customer Relationship Management (CRM) Certification
• Technical Support Specialist Certification
• Conflict Resolution and Mediation Training

List these certifications in a dedicated section on your resume, along with the issuing institution or organization and the date of certification.

6. Proofread and edit thoroughly

Proofreading and editing are important steps when crafting a resume. Small errors or typos can detract from your overall impression on potential employers, potentially hindering your chances of securing an interview.

By thoroughly proofreading, you ensure that your resume is free of grammatical, spelling, and formatting issues, presenting yourself as a meticulous and capable candidate.

Effective editing goes beyond error correction. It allows you to fine-tune the content and structure of your resume, ensuring that it's clear, concise, and focused on your most relevant qualifications and achievements.

Create a job-winning customer service representative resume

A well-written customer service resume isn't just a document; it's your ticket to enter the customer service industry.

As you want to secure that customer service position, feel free to use the customer service resume examples as templates or sources of inspiration. These examples are designed to help you tailor your resume to suit the demands of the job you desire.

By implementing the resume tips in this article, you can significantly improve your chances of standing out amidst a competitive job market.

So, seize the opportunity, craft your remarkable resume, and embark on a prosperous customer service career today.Oh, and don't forget to add a customer service cover letter to your resume! It will increase your chances of getting invited to that interview even more.

Keep the conversation going

• copy-button#copy track#send" data-controller="track" data-track-category="Success" data-track-action="Share" data-track-label="Copy link" > Copy link Link copied to clipboard https://www.livechat.com/success/customer-service-resume-examples/

Thanks for your comment!

It will go live straight after moderation. Come back soon!

Something's wrong

We are sorry! Please try again in few moments

Server error

Something went wrong. Please try again in few moments.

LiveChat is a complete customer service platform that delights your customers and fuels your sales

You may also like

0 min watch | Mar 29 | Kaia Madalinska

How to Add a Live Chat To Your Website?

Add LiveChat To Your WordPress Website In Under 4 Minutes [tutorial]

LiveChat App Installation for Windows, macOS, iOS, and Android

75+ Resume Accomplishment Examples by Experience Level & Role to Put on Your Resume

3 Key Takeaways

• What resume accomplishments are
• How to use the Teal AI Resume Builder to create resume accomplishments
• Examples of resume accomplishments by experience level and role

Your resume is the key to getting noticed by potential employers and securing the job you want. Including some impressive achievements and accomplishments that demonstrate your skills and value can make all the difference.

But with so many candidates vying for the same job, how do you make your accomplishments stand out? Well, by highlighting your most impactful achievements to make a lasting impression on potential employers.

The comprehensive resume accomplishment examples below will help guide you. Tailor them to your experience level and job to make your resume stand out and shine.

What are resume accomplishments?

Resume accomplishments are specific achievement examples in your past work experience, education, or other relevant areas that demonstrate your  resume skills , abilities, and value as a candidate.

Accomplishments can include any notable contributions or achievements you've made in your previous roles, listing accomplishments such as saving the company money, increasing sales, reducing costs, implementing new systems, earning awards or recognition, completing a project ahead of schedule, or exceeding performance metrics.

Accomplishments are typically presented in a bullet-point format on a resume and should be quantifiable and measurable wherever possible to provide concrete evidence of your abilities and impact.

Why do you need accomplishments on your resume?

You might wonder why your resume should feature accomplishments. After all, isn't listing your duties and responsibilities enough? 

The answer? Not quite. Resume accomplishments define your capabilities and achievements in tangible terms, underlining your value as a candidate for potential employers.

You need resume accomplishments to:

Showcase abilities and strengths

Including accomplishments on your resume is a way to demonstrate your abilities and strengths to potential employers. 

By highlighting your accomplishments, you provide concrete evidence of your past achievements, which can help convince employers that you have the necessary skills to succeed.

Demonstrate value

Listing job duties gives a prospective employer a glimpse into your past roles, but resume accomplishments demonstrate your value. 

They give potential employers tangible proof of how you've contributed to your previous companies. 

Whether it's surpassing a sales target, implementing a new system to improve productivity, or leading a team project to success, your accomplishments showcase the value you can bring to their company.

Highlight impact

Hiring managers look for action verbs tied to achievements. Action verbs highlight momentum and demonstrate proactive engagement.

Words like "developed," "led," "improved," "increased," and "managed" are some of the most common. 

Quantifying your resume  with numbers, metrics, and data alongside action verbs backs up an accomplishment statement by demonstrating your level of impact.

Increase hiring opportunities

With hundreds of resumes to sift through, hiring managers are looking for candidates who have skills and experience aligning with the position they need to fill. 

By highlighting your accomplishments, you're providing evidence of your skills and indicating your potential value to the company. This boosts your chances of landing an interview and, ultimately, getting hired.

Differentiate you

With so many candidates vying for the same roles, standing out is critical. 

Resume accomplishments help differentiate you from other candidates. They act as your unique selling points, demonstrating why you're the best candidate for the job. 

Your resume is also more memorable than those listing duties and job responsibilities .

Build confidence

By reflecting on your accomplishments and recognizing your strengths, you can build confidence in your abilities. 

This confidence can be helpful during job interviews because you'll be more able to succinctly showcase your qualifications and respond articulately to questions—leaving a strong and lasting impression on the interviewers.

How to write compelling resume achievements‍

Writing compelling resume achievements isn't always straightforward. But with the right approach, you can create an impactful narrative that impresses potential employers. 

Be specific and quantify

Details matter, and numbers don't lie. Quantifying your achievements can lend credibility and substance to your resume. 

Think about notable outcomes with a number attached e.g. increasing revenue by a certain dollar amount or percentage, improving project turnaround times from one time frame to another, or academic achievements like a GPA or test score.

Then, to be specific, instead of saying "improved sales," you could write "increased sales by 25% in Q1 2023." This gives recruiters and prospective employers a clear picture of the scale of your achievements, making your accomplishments more impressive and believable.

Use action verbs

Starting your achievements with  action verbs  can add a punch to your statements. Instead of writing "was responsible for project management," try "spearheaded a team to complete a project." Action verbs give your resume a dynamic and proactive feel, helping to create a powerful image in the minds of potential employers.

Emphasize impact

Your potential employer wants to know the difference you can make. So, when listing your achievements, highlight the impact of your work.

Did you bring in a major client? Streamline or quicken a process? Reduce company costs? Emphasizing the effects and outcomes of your actions can help prospective employers understand your value. It's also crucial to pair your achievements with the right words.

As you analyze your achievements, evaluate your wording and consider alternative resume synonyms to maximize impact.

Tailor the achievements to the job description

Each job has unique requirements. Look closely at the job description for the position you're applying for and  tailor your resume  by incorporating skills, keywords, and other important language from the job description to showcase the top 10% of you that's 100% relevant to the role you're applying for—every time.

You can use Teal to quickly compare the details from the job posting to the achievements in your resume with the Analysis Mode. This will provide you with a Match Score that grades your resume based on how well it aligns with the position.

Want to see how your current resume stacks up to the specific job? Compare them.

You want your Match Score to be as close to 80% as possible.

Use Teal's AI Resume Builder 

Using Teal's  AI Resume Builder , you can quickly and easily customize your resume to make your achievements stand out to hiring managers. To get quality, metric-driven achievements, make sure to attach a job description to incorporate relevant keywords.

If you're feeling stuck, you can also use the AI integration feature within Teal's AI Resume Builder to generate work achievements. 

And remember, anytime you're using AI tools, they should complement your efforts, not replace them. AI tools are intelligent, but they're not foolproof. You want to ensure you actually  have  the experience that AI says you do, and you want to double-check for spelling, grammar, punctuation, and clarity.

Use Teal's Resume Bullet Point Generator

With Teal, you can use the Resume Bullet Point Generator to take full advantage of AI and get the most out of your accomplishments with metrics, action words that will help you leave an impression.

Use the Resume Achievement Assistant

Use the Achievement Assistant to create impactful bullet points that focus on results and relevant language. Craft accomplishments to highlight career wins across different skill categories.

Get started with the achievement assistant for free .

Resume accomplishment examples

Resume achievements by experience level, student and recent graduate accomplishment examples.

When you're making a  resume with no experience , how do you show that you've made an impact?

Even without a formal work history, students and recent graduates can still pull some helpful examples from other life experiences and turn these into positive reflections of their character.

You can also pinpoint moments during volunteering opportunities, personal accomplishments, internships, or even extracurriculars that show important skills like teamwork, leadership skills, and time management, along with their impact. 

Have you worked directly with customers in a retail store or as a server? Put that down to highlight your excellent customer service process and communication skills if they align with the job requirements!

On a resume for an entry-level position, example achievements may include:

• Active member of Student Senate and appointed Treasurer for 2021-22
• Maintained a 4.0 GPA and spot on Dean's List throughout entire undergraduate program
• Completed an extra credit paper and presented research findings on ecological engineering in the United States, earning a final grade of 97%
• Promoted from server to team leader during first six months of employment at a local restaurant
• Spearheaded a fundraising campaign that raised $5,000 for a local charity as the President of the Student Government Association
• Coordinated a volunteer event that served 200 individuals experiencing homelessness, resulting in an 80% increase in attendance compared to the previous year
• Conducted a research project in collaboration with a professor, resulting in a publication in a peer-reviewed journal

While your accomplishments may not be industry or job title-specific, they clearly show various relevant skills and responsibilities.

Experienced professional accomplishment examples

When you have several years of job history behind you, you should have at least a handful of key professional accomplishments that you can add to your resume, or career portfolio .

These key accomplishments will look different depending on the industry you work in and the seniority you've had, so let's look at a few examples.

For a marketing executive or account manager role, you should have several data-driven achievements to note, regardless of the type of marketing you've done before. Work accomplishment examples could be:

• Increased online leads 278% via these social media accounts and marketing channels and improved customer engagement rates 67% over a 12-month period
• Improved cost-per-click of digital ads, resulting in annual marketing savings of over $50,000
• Designed and launched a successful holiday email marketing campaign that generated over $450,000 revenue in 4 days
• Member of executive committee that oversaw the company's largest rebrand in over 20 years

More accomplishment examples for experienced professionals:

• Developed and implemented a new sales strategy that increased revenue by 25% in the first year
• Improved client retention rate by 15% by implementing a new customer service program and training staff to provide exceptional customer service
• Successfully delivered a complex, cross-functional project ahead of schedule and under budget, resulting in a cost savings of $500,000
• Streamlined production processes resulting in a 20% reduction in production costs over a six-month period
• Spearheaded a new product development initiative resulting in the launch of a new product line that generated $1 million in revenue in the first year

Leadership  accomplishment examples

A good leader has the ability to inspire, motivate, and guide their team towards achieving common goals. Proving you have these abilities through accomplishments on a resume is an effective way to stand out as a qualified candidate.

List accomplishments demonstrating leadership to prove to potential employers that you have the ability to lead and inspire a team, and showcase your ability to make strategic decisions, solve problems, and drive results.

Leadership accomplishments on a resume could be:

• Successfully managed a team of 20 employees, resulting in a 30% increase in productivity and a 20% reduction in employee turnover
• Led a cross-functional team to successfully deliver a complex project ahead of schedule and under budget, resulting in cost savings of $500,000
• Implemented new process improvements that reduced production time by 30% and resulted in cost savings of $200,000 per year
• Mentored and coached a team of five employees, resulting in three promotions and two successful career transitions within the company
• Successfully developed and implemented a new company culture initiative, resulting in a 20% increase in employee satisfaction and a 10% reduction in turnover
• Led a crisis management team to successfully navigate a major company crisis, resulting in a 90% retention rate among employees and customers

Career pivoter accomplishment examples

Showing your strengths and accomplishments on a resume is particularly important for  career pivoters  because it can help to highlight the transferable skills and experiences that you have gained from previous roles.

By showcasing your accomplishments, you can demonstrate to potential employers that you have a track record of success, even if it is in a different field.

Additionally, by highlighting your strengths and accomplishments, you can show how your unique set of skills and experiences can be valuable in your new career path.

Resume accomplishments for a career pivoter could be:

Pivoting from education to tech:

• Developed and executed an edtech program that resulted in a 20% increase in student test scores and a 15% increase in graduation rates.
• Implemented customer feedback mechanisms and developed new customer support processes that resulted in a 25% increase in customer satisfaction ratings  (use customer instead of parent/student/administrator, etc.)
• Developed and implemented new data analysis processes that resulted in a 25% increase in data accuracy and a 15% reduction in data processing time

Pivoting from marketing to customer success:

• Developed and executed customer engagement initiatives that resulted in a 30% increase in customer engagement and a 10% increase in upsell opportunities
• Led the development and execution of successful customer campaigns that resulted in increased customer loyalty and retention
• Implemented customer retention initiatives that resulted in a 15% increase in customer retention rates

Pivoting from engineering:

• Reduced production costs:   Implemented new manufacturing processes that reduced production costs by 20% while maintaining product quality
• Increased efficiency:   Optimized supply chain management processes, resulting in a 15% reduction in lead times and a 10% increase in productivity
• Developed new products:   Led the development of new products, resulting in a 10% increase in revenue and a 5% increase in market share.

Pivoting from finance:

• Increased profitability:   Developed and executed a financial strategy that resulted in a 10% increase in revenue and a 5% increase in profit margins
• Developed financial models:  Created and implemented new financial models that improved forecasting accuracy and reduced financial risk
• Improved financial reporting:   Led a team that improved financial reporting processes, resulting in a 25% reduction in reporting errors and a 20% increase in reporting efficiency

Resume achievements by role

The kind of accomplishments you highlight can also depend heavily on the role you're applying for or have previously held. Different roles require different skill sets, and the achievements you choose to showcase should align with these needs. Let's break down what standout accomplishments could look like for different roles.

Human resources examples

• Successfully managed and maintained personnel files for a team of 100+ employees, resulting in an organized and efficient HR process
• Decreased training length by 2 days through implementation of a new onboarding process
• Resolved employee relation issues and supported managers and supervisors in the fair application of company policies and procedures, resulting in a positive work environment and increased employee satisfaction rates by 25% over the year
• Increased employee retention rate by 16% through development of performance appraisal program and conducting coaching and feedback sessions

Administrative examples

• Coordinated with prospective employees and scheduled interviews in a timely manner, leading to 15+ new full-time hires
• Managed calendars of the executive team and coordinated weekly team-wide meetings for over 50 people
• Managed schedules with subcontractors, clients, and vendors across 6 job sites, generating $9M in revenue
• Worked as a liaison and point of communication between 12 executives and 40+ staff members
• Scheduled and coordinated meetings for 15 senior leadership team members, resulting in a 30% reduction in meeting time requirements
• Developed a new client communication process, leading to time savings of 45 hours per month across the account management team
• Onboarded accounting department interns and provided ongoing training on company processes, procedures, and best practices

Software engineer examples

• Worked closely with the product team to re-configure the processing of invoices, saving customers over 45,000 manual hours of work per month
• Improved member's connection to healthcare by 22% by fine-tuning the search engine
• Through A/B testing of different components and combinations, improved customer conversion rate by 12%, representing $250,000+ in incremental annual revenue
• Helped sales team close 6 major deals generating more than $180K in revenue by presenting easy-to-understand software solutions

Business analyst examples

• Reduced operations cost by 12% by driving continued growth of the business with a focus on standardization, repeatable processes, and scalable assets
• Increased customer satisfaction by 29% by implementing new technologies and business processes
• Saved company a minimum of $8M annually by supporting a broad range of business process improvement initiatives with reporting and analysis using a variety of software tools
• Increased revenue by $16M through analysis of data surrounding customer behaviors, vendor relationships, stakeholder goals, and workflows

Resume achievements by job function

Marketing examples.

• Increased website traffic by 40% through a comprehensive SEO strategy
• Launched a social media campaign that led to a 30% increase in followers within six months
• Coordinated a product launch event that attracted over 500 attendees and generated 50 new leads
• Oversaw a content marketing strategy that boosted blog views by 60% in a quarter

Accounting and finance examples

• Streamlined the invoicing process, reducing errors by 25%
• Saved the company $500,000 by identifying and rectifying a recurring accounting error
• Implemented a new budgeting approach that increased annual savings by 20%
• Reduced month-end closing time by three days through improved workflow management

Project management  examples

• Successfully managed deep sewer and water pipeline projects valued at up to $100M, resulting in a profit margin of 20%
• Managed and scheduled subcontractors effectively, resulting in a project completion rate of 95%
• Coordinated with foremen to anticipate and order materials and schedule employee and equipment resources, resulting in a 15% increase in productivity
• Conducted weekly meetings for project-specific scheduling, budgeting, and planning with supervisors, resulting in a project completion rate of 98%

Sales examples

• Made an average of 8-10 dealership visits per day, resulting in a 20% increase in new sales prospects
• Collaborated with company leadership to set strategic goals and drive initiatives, resulting in a 15% increase in revenue
• Traveled locally and across the country to present partnership opportunities, resulting in a 30% conversion rate for new partnerships
• Assisted and trained dealers on documentation required for expedited funding, resulting in a 25% increase in loan approval rate

Customer service resume examples 

• Achieved a 98% customer satisfaction score consistently over a year
• Resolved 90% of customer complaints within the first call, improving first-call resolution rates
• Reduced average call handling time by 15% without compromising on service quality
• Introduced a customer feedback system that led to a 20% improvement in service delivery

 Management  resume examples 

Manager or supervisor positions will require you to show high levels of responsibility and leadership. You should include relevant accomplishments like:

• Oversaw a 35-person software development team with 40+ projects per quarter and total budgets exceeding $4.5 million
• Developed and implemented new hiring plan to help department fill open positions 17% faster than the previous year
• Managed a dispersed marketing team of 10 (7 direct reports) across 3 offices and 2 time zones, consistently exceeding monthly KPIs by 20% or more

What achievements should I not include in my resume?

Irrelevant accomplishments.

The achievements on your resume should be the top 10% of your experiences that are relevant to the role you're applying to.

Confidential information

You may want to avoid potentially confidential details, like sales figures or annual revenue.

Academic achievements (once you've gained work experience)

Once you've been in the working world for two years or more, most of your academic awards and  achievements can likely come off your resume and be replaced by job-specific accomplishments. 

Incorrect numbers

Employers may ask your references to confirm some of the achievements you've highlighted, so never embellish or over-exaggerate results to make your resume look better.

Where should achievements go on a resume?

Professional summary.

One or two of your top achievements (that align with the role you're applying for) can (and should!) be part of your professional resume summary. Your professional summary is a chance to talk about your career in aggregate and highlight particularly notable results that are directly related to the jobs you're applying for.

Pro tip: Use the AI technology integrated within Teal's  AI Resume Builder  to generate professional summaries that highlight key achievements, work accomplishments, and past successes directly within the Teal platform.

Work experience

For an experienced professional, achievements should be integrated into your "Work Experience" section as bullet points under each of your previous roles.

These accomplishment statements offer more context for the hiring manager by showing them how your skills and outcomes were relevant to your work. (Any academic achievements should be noted under your "Education" section.)

Showcasing your achievements in the "Work Experience" section like this:

Highlight accomplishments on your resume with Teal

It's all too common to downplay your remarkable achievements while immersed in your daily professional life. But for your prospective employer, these very accomplishments showcase your potential and the promise you bring to their team.

Don't shy away from celebrating your wins: Let your achievements take center stage and speak volumes about your capabilities.

To give your accomplishments the spotlight they deserve, Teal's AI Resume Builder is here to help. With the ability to export your resume directly as a PDF, you can effortlessly place your professional story into the hands of hiring managers, taking you one step closer to landing that dream job interview. 

Ready to let your achievements shine? Try Teal for free today.

Frequently Asked Questions

How can i quantify my customer service achievements on my resume, what are some key achievements in customer service i can highlight if i'm new to the field, can i include soft skills as part of my customer service accomplishments on a resume.

Kayte Grady

Related articles.

Zety Reviews: Ratings and Customer Feedback

Jobscan Reviews: Ratings & User Feedback

LinkedIn Skills: How to Choose, Add & Delete Skills On LinkedIn [+ Examples]

How to Add Projects to LinkedIn: A Step-By-Step Guide (2024)

We help you find the career dream..