market research study sample

How To Present Your Market Research Results And Reports In An Efficient Way

Table of Contents

1) What Is A Market Research Report?

2) Market Research Reports Examples

3) Why Do You Need Market Research Reports

4) How To Make A Market Research Report?

5) Types Of Market Research Reports

6) Challenges & Mistakes Market Research Reports

Market research analyses are the go-to solution for many professionals, and for good reason: they save time, offer fresh insights, and provide clarity on your business. In turn, market research reports will help you to refine and polish your strategy. Plus, a well-crafted report will give your work more credibility while adding weight to any marketing recommendations you offer a client or executive.

But, while this is the case, today’s business world still lacks a way to present market-based research results efficiently. The static, antiquated nature of PowerPoint makes it a bad choice for presenting research discoveries, yet it is still widely used to present results. 

Fortunately, things are moving in the right direction. There are online data visualization tools that make it easy and fast to build powerful market research dashboards. They come in handy to manage the outcomes, but also the most important aspect of any analysis: the presentation of said outcomes, without which it becomes hard to make accurate, sound decisions. 

Here, we consider the benefits of conducting research analyses while looking at how to write and present market research reports, exploring their value, and, ultimately, getting the very most from your research results by using professional market research software .

Let’s get started.

What Is a Market Research Report?

A market research report is an online reporting tool used to analyze the public perception or viability of a company, product, or service. These reports contain valuable and digestible information like customer survey responses and social, economic, and geographical insights.

On a typical market research results example, you can interact with valuable trends and gain insight into consumer behavior and visualizations that will empower you to conduct effective competitor analysis. Rather than adding streams of tenuous data to a static spreadsheet, a full market research report template brings the outcomes of market-driven research to life, giving users a data analysis tool to create actionable strategies from a range of consumer-driven insights.

With digital market analysis reports, you can make your business more intelligent more efficient, and, ultimately, meet the needs of your target audience head-on. This, in turn, will accelerate your commercial success significantly.

Your Chance: Want to test a market research reporting software? Explore our 14-day free trial & benefit from interactive research reports!

How To Present Your Results: 4 Essential Market Research Report Templates

When it comes to sharing rafts of invaluable information, research dashboards are invaluable.

Any market analysis report example worth its salt will allow everyone to get a firm grip on their results and discoveries on a single page with ease. These dynamic online dashboards also boast interactive features that empower the user to drill down deep into specific pockets of information while changing demographic parameters, including gender, age, and region, filtering the results swiftly to focus on the most relevant insights for the task at hand.

These four market research report examples are different but equally essential and cover key elements required for market survey report success. You can also modify each and use it as a client dashboard .

While there are numerous types of dashboards that you can choose from to adjust and optimize your results, we have selected the top 3 that will tell you more about the story behind them. Let’s take a closer look.

1. Market Research Report: Brand Analysis

Our first example shares the results of a brand study. To do so, a survey has been performed on a sample of 1333 people, information that we can see in detail on the left side of the board, summarizing the gender, age groups, and geolocation.

**click to enlarge**

At the dashboard's center, we can see the market-driven research discoveries concerning first brand awareness with and without help, as well as themes and celebrity suggestions, to know which image the audience associates with the brand.

Such dashboards are extremely convenient to share the most important information in a snapshot. Besides being interactive (but it cannot be seen on an image), it is even easier to filter the results according to certain criteria without producing dozens of PowerPoint slides. For instance, I could easily filter the report by choosing only the female answers, only the people aged between 25 and 34, or only the 25-34 males if that is my target audience.

Primary KPIs:

a) Unaided Brand Awareness

The first market research KPI in this most powerful report example comes in the form of unaided brand awareness. Presented in a logical line-style chart, this particular market study report sample KPI is invaluable, as it will give you a clear-cut insight into how people affiliate your brand within their niche.

As you can see from our example, based on a specific survey question, you can see how your brand stacks up against your competitors regarding awareness. Based on these outcomes, you can formulate strategies to help you stand out more in your sector and, ultimately, expand your audience.

b) Aided Brand Awareness

This market survey report sample KPI focuses on aided brand awareness. A visualization that offers a great deal of insight into which brands come to mind in certain niches or categories, here, you will find out which campaigns and messaging your target consumers are paying attention to and engaging with.

By gaining access to this level of insight, you can conduct effective competitor research and gain valuable inspiration for your products, promotional campaigns, and marketing messages.

c) Brand image

When it comes to research reporting, understanding how others perceive your brand is one of the most golden pieces of information you could acquire. If you know how people feel about your brand image, you can take informed and very specific actions that will enhance the way people view and interact with your business.

By asking a focused question, this visual of KPIs will give you a definitive idea of whether respondents agree, disagree, or are undecided on particular descriptions or perceptions related to your brand image. If you’re looking to present yourself and your message in a certain way (reliable, charming, spirited, etc.), you can see how you stack up against the competition and find out if you need to tweak your imagery or tone of voice - invaluable information for any modern business.

d) Celebrity analysis

This indicator is a powerful part of our research KPI dashboard on top, as it will give you a direct insight into the celebrities, influencers, or public figures that your most valued consumers consider when thinking about (or interacting with) your brand.

Displayed in a digestible bar chart-style format, this useful metric will not only give you a solid idea of how your brand messaging is perceived by consumers (depending on the type of celebrity they associate with your brand) but also guide you on which celebrities or influencers you should contact.

By working with the right influencers in your niche, you will boost the impact and reach of your marketing campaigns significantly, improving your commercial awareness in the process. And this is the KPI that will make it happen.

2. Market Research Results On Customer Satisfaction

Here, we have some of the most important data a company should care about: their already-existing customers and their perception of their relationship with the brand. It is crucial when we know that it is five times more expensive to acquire a new consumer than to retain one.

This is why tracking metrics like the customer effort score or the net promoter score (how likely consumers are to recommend your products and services) is essential, especially over time. You need to improve these scores to have happy customers who will always have a much bigger impact on their friends and relatives than any of your amazing ad campaigns. Looking at other satisfaction indicators like the quality, pricing, and design, or the service they received is also a best practice: you want a global view of your performance regarding customer satisfaction metrics .

Such research results reports are a great tool for managers who do not have much time and hence need to use them effectively. Thanks to these dashboards, they can control data for long-running projects anytime.

Primary KPIs :

a) Net Promoter Score (NPS)

Another pivotal part of any informative research presentation is your NPS score, which will tell you how likely a customer is to recommend your brand to their peers.

Centered on overall customer satisfaction, your NPS Score can cover the functions and output of many departments, including marketing, sales, and customer service, but also serve as a building block for a call center dashboard . When you’re considering how to present your research effectively, this balanced KPI offers a masterclass. It’s logical, it has a cohesive color scheme, and it offers access to vital information at a swift glance. With an NPS Score, customers are split into three categories: promoters (those scoring your service 9 or 10), passives (those scoring your service 7 or 8), and detractors (those scoring your service 0 to 6). The aim of the game is to gain more promoters. By gaining an accurate snapshot of your NPS Score, you can create intelligent strategies that will boost your results over time.

b) Customer Satisfaction Score (CSAT)

The next in our examples of market research reports KPIs comes in the form of the CSAT. The vast majority of consumers that have a bad experience will not return. Honing in on your CSAT is essential if you want to keep your audience happy and encourage long-term consumer loyalty.

This magnificent, full report KPI will show how satisfied customers are with specific elements of your products or services. Getting to grips with these scores will allow you to pinpoint very specific issues while capitalizing on your existing strengths. As a result, you can take measures to improve your CSAT score while sharing positive testimonials on your social media platforms and website to build trust.

c) Customer Effort Score (CES)

When it comes to presenting research findings, keeping track of your CES Score is essential. The CES Score KPI will give you instant access to information on how easy or difficult your audience can interact with or discover your company based on a simple scale of one to ten.

By getting a clear-cut gauge of how your customers find engagement with your brand, you can iron out any weaknesses in your user experience (UX) offerings while spotting any friction, bottlenecks, or misleading messaging. In doing so, you can boost your CES score, satisfy your audience, and boost your bottom line.

3. Market Research Results On Product Innovation

This final market-driven research example report focuses on the product itself and its innovation. It is a useful report for future product development and market potential, as well as pricing decisions.

Using the same sample of surveyed people as for the first market-focused analytical report , they answer questions about their potential usage and purchase of the said product. It is good primary feedback on how the market would receive the new product you would launch. Then comes the willingness to pay, which helps set a price range that will not be too cheap to be trusted nor too expensive for what it is. That will be the main information for your pricing strategy.

a) Usage Intention

The first of our product innovation KPI-based examples comes in the form of usage intention. When you’re considering how to write a market research report, including metrics centered on consumer intent is critical.

This simple yet effective visualization will allow you to understand not only how users see your product but also whether they prefer previous models or competitor versions . While you shouldn’t base all of your product-based research on this KPI, it is very valuable, and you should use it to your advantage frequently.

b) Purchase Intention

Another aspect to consider when looking at how to present market research data is your audience’s willingness or motivation to purchase your product. Offering percentage-based information, this effective KPI provides a wealth of at-a-glance information to help you make accurate forecasts centered on your product and service offerings.

Analyzing this information regularly will give you the confidence and direction to develop strategies that will steer you to a more prosperous future, meeting the ever-changing needs of your audience on an ongoing basis.

c) Willingness To Pay (WPS)

Our final market research example KPI is based on how willing customers are to pay for a particular service or product based on a specific set of parameters. This dynamic visualization, represented in an easy-to-follow pie chart, will allow you to realign the value of your product (USPs, functions, etc.) while setting price points that are most likely to result in conversions. This is a market research presentation template that every modern organization should use to its advantage.

4. Market Research Report On Customer Demographics 

This particular example of market research report, generated with a modern dashboard creator , is a powerful tool, as it displays a cohesive mix of key demographic information in one intuitive space.

By breaking down these deep pockets of consumer-centric information, you can gain the power to develop more impactful customer communications while personalizing every aspect of your target audience’s journey across every channel or touchpoint. As a result, you can transform theoretical insights into actionable strategies that will result in significant commercial growth. 

Every section of this responsive marketing research report works in unison to build a profile of your core audience in a way that will guide your company’s consumer-facing strategies with confidence. With in-depth visuals based on gender, education level, and tech adoption, you have everything you need to speak directly to your audience at your fingertips.

Let’s look at the key performance indicators (KPIs) of this invaluable market research report example in more detail.

a) Customer By Gender

This KPI is highly visual and offers a clear-cut representation of your company’s gender share over time. By gaining access to this vital information, you can deliver a more personalized experience to specific audience segments while ensuring your messaging is fair, engaging, and inclusive.

b) Customers by education level

The next market analysis report template is a KPI that provides a logical breakdown of your customers’ level of education. By using this as a demographic marker, you can refine your products to suit the needs of your audience while crafting your content in a way that truly resonates with different customer groups.

c) Customers by technology adoption

Particularly valuable if you’re a company that sells tech goods or services, this linear KPI will show you where your customers are in terms of technological know-how or usage. By getting to grips with this information over time, you can develop your products or services in a way that offers direct value to your consumers while making your launches or promotions as successful as possible.

d) Customer age groups

By understanding your customers’ age distribution in detail, you can gain a deep understanding of their preferences. And that’s exactly what this market research report sample KPI does. Presented in a bar chart format, this KPI will give you a full breakdown of your customers’ age ranges, allowing you to build detailed buyer personas and segment your audience effectively.

Why Do You Need Market Research Reports?

As the adage goes, “Look before you leap“ – which is exactly what a research report is here for. As the headlights of a car, they will show you the pitfalls and fast lanes on your road to success: likes and dislikes of a specific market segment in a certain geographical area, their expectations, and readiness. Among other things, a research report will let you:

• Get a holistic view of the market : learn more about the target market and understand the various factors involved in the buying decisions. A broader view of the market lets you benchmark other companies you do not focus on. This, in turn, will empower you to gather the industry data that counts most. This brings us to our next point.
• Curate industry information with momentum: Whether you’re looking to rebrand, improve on an existing service, or launch a new product, time is of the essence. By working with the best market research reports created with modern BI reporting tools , you can visualize your discoveries and data, formatting them in a way that not only unearths hidden insights but also tells a story - a narrative that will gain a deeper level of understanding into your niche or industry. The features and functionality of a market analysis report will help you grasp the information that is most valuable to your organization, pushing you ahead of the pack in the process.
• Validate internal research: Doing the internal analysis is one thing, but double-checking with a third party also greatly helps avoid getting blinded by your own data.
• Use actionable data and make informed decisions: Once you understand consumer behavior as well as the market, your competitors, and the issues that will affect the industry in the future, you are better armed to position your brand. Combining all of it with the quantitative data collected will allow you to more successful product development. To learn more about different methods, we suggest you read our guide on data analysis techniques .
• Strategic planning: When you want to map out big-picture organizational goals, launch a new product development, plan a geographic market expansion, or even a merger and acquisition – all of this strategic thinking needs solid foundations to fulfill the variety of challenges that come along.
• Consistency across the board: Collecting, presenting, and analyzing your results in a way that’s smarter, more interactive, and more cohesive will ensure your customer communications, marketing campaigns, user journey, and offerings meet your audience’s needs consistently across the board. The result? Faster growth, increased customer loyalty, and more profit.
• Better communication: The right market research analysis template (or templates) will empower everyone in the company with access to valuable information - the kind that is relevant and comprehensible. When everyone is moving to the beat of the same drum, they will collaborate more effectively and, ultimately, push the venture forward thanks to powerful online data analysis techniques.
• Centralization: Building on the last point, using a powerful market research report template in the form of a business intelligence dashboard will make presenting your findings to external stakeholders and clients far more effective, as you can showcase a wealth of metrics, information, insights, and invaluable feedback from one centralized, highly visual interactive screen. 
• Brand reputation: In the digital age, brand reputation is everything. By making vital improvements in all of the key areas above, you will meet your customers’ needs head-on with consistency while finding innovative ways to stand out from your competitors. These are the key ingredients of long-term success.

How To Present Market Research Analysis Results?

Here we look at how you should present your research reports, considering the steps it takes to connect with the outcomes you need to succeed:

• Collect your data 

As with any reporting process, you first and foremost need to collect the data you’ll use to conduct your studies. Businesses conduct research studies to analyze their brand awareness, identity, and influence in the market. For product development and pricing decisions, among many others. That said, there are many ways to collect information for a market research report. Among some of the most popular ones, we find: 

• Surveys: Probably the most common way to collect research data, surveys can come in the form of open or closed questions that can be answered anonymously. They are the cheapest and fastest way to collect insights about your customers and business. 
• Interviews : These are face-to-face discussions that allow the researcher to analyze responses as well as the body language of the interviewees. This method is often used to define buyer personas by analyzing the subject's budget, job title, lifestyle, wants, and needs, among other things. 
• Focus groups : This method involves a group of people discussing a topic with a mediator. It is often used to evaluate a new product or new feature or to answer a specific question that the researcher might have. 
• Observation-based research : In this type of research, the researcher or business sits back and watches customers interact with the product without any instructions or help. It allows us to identify pain points as well as strong features. 
• Market segmentation : This study allows you to identify and analyze potential market segments to target. Businesses use it to expand into new markets and audiences. 

These are just a few of the many ways in which you can gather your information. The important point is to keep the research objective as straightforward as possible. Supporting yourself with professional BI solutions to clean, manage, and present your insights is probably the smartest choice.

2. Hone in on your research:

When looking at how to source consumer research in a presentation, you should focus on two areas: primary and secondary research. Primary research comes from your internal data, monitoring existing organizational practices, the effectiveness of sales, and the tools used for communication, for instance. Primary research also assesses market competition by evaluating the company plans of the competitors. Secondary research focuses on existing data collected by a third party, information used to perform benchmarking and market analysis. Such metrics help in deciding which market segments are the ones the company should focus its efforts on or where the brand is standing in the minds of consumers. Before you start the reporting process, you should set your goals, segmenting your research into primary and secondary segments to get to grips with the kind of information you need to work with to achieve effective results.

3. Segment your customers:

To give your market research efforts more context, you should segment your customers into different groups according to the preferences outlined in the survey or feedback results or by examining behavioral or demographic data.

If you segment your customers, you can tailor your market research and analysis reports to display only the information, charts, or graphics that will provide actionable insights into their wants, needs, or industry-based pain points. 

• Identify your stakeholders:

Once you’ve drilled down into your results and segmented your consumer groups, it’s important to consider the key stakeholders within the organization that will benefit from your information the most. 

By looking at both internal and external stakeholders, you will give your results a path to effective presentation, gaining the tools to understand which areas of feedback or data are most valuable, as well as most redundant. As a consequence, you will ensure your results are concise and meet the exact information needs of every stakeholder involved in the process.

• Set your KPIs:

First, remember that your reports should be concise and accurate - straight to the point without omitting any essential information. Work to ensure your insights are clean and organized, with participants grouped into relevant categories (demographics, profession, industry, education, etc.). Once you’ve organized your research, set your goals, and cleaned your data, you should set your KPIs to ensure your report is populated with the right visualizations to get the job done. Explore our full library of interactive KPI examples for inspiration.

• Include competitor’s analysis 

Whether you are doing product innovation research, customer demographics, pricing, or any other, including some level of insights about competitors in your reports is always recommended as it can help your business or client better understand where they stand in the market. That being said, competitor analysis is not as easy as picking a list of companies in the same industry and listing them. Your main competitor can be just a company's division in an entirely different industry. For example, Apple Music competes with Spotify even though Apple is a technology company. Therefore, it is important to carefully analyze competitors from a general but detailed level. 

Providing this kind of information in your reports can also help you find areas that competitors are not exploiting or that are weaker and use them to your advantage to become a market leader. 

• Produce your summary:

To complement your previous efforts, writing an executive summary of one or two pages that will explain the general idea of the report is advisable. Then come the usual body parts:

• An introduction providing background information, target audience, and objectives;
• The qualitative research describes the participants in the research and why they are relevant to the business;
• The survey research outlines the questions asked and answered;
• A summary of the insights and metrics used to draw the conclusions, the research methods chosen, and why;
• A presentation of the findings based on your research and an in-depth explanation of these conclusions.
• Use a mix of visualizations:

When presenting your results and discoveries, you should aim to use a balanced mix of text, graphs, charts, and interactive visualizations.

Using your summary as a guide, you should decide which type of visualization will present each specific piece of market research data most effectively (often, the easier to understand and more accessible, the better).

Doing so will allow you to create a story that will put your research information into a living, breathing context, providing a level of insight you need to transform industry, competitor, or consumer info or feedback into actionable strategies and initiatives.

• Be careful not to mislead 

Expanding on the point above, using a mix of visuals can prove highly valuable in presenting your results in an engaging and understandable way. That being said, when not used correctly, graphs and charts can also become misleading. This is a popular practice in the media, news, and politics, where designers tweak the visuals to manipulate the masses into believing a certain conclusion. This is a very unethical practice that can also happen by mistake when you don’t pick the right chart or are not using it in the correct way. Therefore, it is important to outline the message you are trying to convey and pick the chart type that will best suit those needs. 

Additionally, you should also be careful with the data you choose to display, as it can also become misleading. This can happen if you, for example, cherry-pick data, which means only showing insights that prove a conclusion instead of the bigger picture. Or confusing correlation with causation, which means assuming that because two events happened simultaneously, one caused the other. 

Being aware of these practices is of utmost importance as objectivity is crucial when it comes to dealing with data analytics, especially if you are presenting results to clients. Our guides on misleading statistics and misleading data visualizations can help you learn more about this important topic. 

• Use professional dashboards:

To optimize your market research discoveries, you must work with a dynamic business dashboard . Not only are modern dashboards presentable and customizable, but they will offer you past, predictive, and real-time insights that are accurate, interactive, and yield long-lasting results.

All market research reports companies or businesses gathering industry or consumer-based information will benefit from professional dashboards, as they offer a highly powerful means of presenting your data in a way everyone can understand. And when that happens, everyone wins.

Did you know? The interactive nature of modern dashboards like datapine also offers the ability to quickly filter specific pockets of information with ease, offering swift access to invaluable insights.

• Prioritize interactivity 

The times when reports were static are long gone. Today, to extract the maximum value out of your research data, you need to be able to explore the information and answer any critical questions that arise during the presentation of results. To do so, modern reporting tools provide multiple interactivity features to help you bring your research results to life. 

For instance, a drill-down filter lets you go into lower levels of hierarchical data without generating another graph. For example, imagine you surveyed customers from 10 different countries. In your report, you have a chart displaying the number of customers by country, but you want to analyze a specific country in detail. A drill down filter would enable you to click on a specific country and display data by city on that same chart. Even better, a global filter would allow you to filter the entire report to show only results for that specific country. 

Through the use of interactive filters, such as the one we just mentioned, you’ll not only make the presentation of results more efficient and profound, but you’ll also avoid generating pages-long reports to display static results. All your information will be displayed in a single interactive page that can be filtered and explored upon need.  

• Customize the reports 

This is a tip that is valuable for any kind of research report, especially when it comes to agencies that are reporting to external clients. Customizing the report to match your client’s colors, logo, font, and overall branding will help them grasp the data better, thanks to a familiar environment. This is an invaluable tip as often your audience will not feel comfortable dealing with data and might find it hard to understand or intimidating. Therefore, providing a familiar look that is also interactive and easier to understand will keep them engaged and collaborative throughout the process. 

Plus, customizing the overall appearance of the report will also make your agency look more professional, adding extra value to your service. 

• Know your design essentials 

When you’re presenting your market research reports sample to internal or external stakeholders, having a firm grasp on fundamental design principles will make your metrics and insights far more persuasive and compelling.

By arranging your metrics in a balanced and logical format, you can guide users toward key pockets of information exactly when needed. In turn, this will improve decision-making and navigation, making your reports as impactful as possible.

For essential tips, read our 23 dashboard design principles & best practices to enhance your analytics process.

• Think of security and privacy 

Cyberattacks are increasing at a concerning pace, making security a huge priority for organizations of all sizes today. The costs of having your sensitive information leaked are not only financial but also reputational, as customers might not trust you again if their data ends up in the wrong hands. Given that market research analysis is often performed by agencies that handle data from clients, security and privacy should be a top priority.  

To ensure the required security and privacy, it is necessary to invest in the right tools to present your research results. For instance, tools such as datapine offer enterprise-level security protocols that ensure your information is encrypted and protected at all times. Plus, the tool also offers additional security features, such as being able to share your reports through a password-protected URL or to set viewer rights to ensure only the right people can access and manipulate the data. 

• Keep on improving & evolving

Each time you gather or gain new marketing research reports or market research analysis report intel, you should aim to refine your existing dashboards to reflect the ever-changing landscape around you.

If you update your reports and dashboards according to the new research you conduct and new insights you connect with, you will squeeze maximum value from your metrics, enjoying consistent development in the process.

Types of Market Research Reports: Primary & Secondary Research

With so many market research examples and such little time, knowing how to best present your insights under pressure can prove tricky.

To squeeze every last drop of value from your market research efforts and empower everyone with access to the right information, you should arrange your information into two main groups: primary research and secondary research.

A. Primary research

Primary research is based on acquiring direct or first-hand information related to your industry or sector and the customers linked to it.

Exploratory primary research is an initial form of information collection where your team might set out to identify potential issues, opportunities, and pain points related to your business or industry. This type of research is usually carried out in the form of general surveys or open-ended consumer Q&As, which nowadays are often performed online rather than offline . 

Specific primary research is definitive, with information gathered based on the issues, information, opportunities, or pain points your business has already uncovered. When doing this kind of research, you can drill down into a specific segment of your customers and seek answers to the opportunities, issues, or pain points in question.

When you’re conducting primary research to feed into your market research reporting efforts, it’s important to find reliable information sources. The most effective primary research sources include:

• Consumer-based statistical data
• Social media content
• Polls and Q&A
• Trend-based insights
• Competitor research
• First-hand interviews

B. Secondary research

Secondary research refers to every strand of relevant data or public records you have to gain a deeper insight into your market and target consumers. These sources include trend reports, market stats, industry-centric content, and sales insights you have at your disposal.  Secondary research is an effective way of gathering valuable intelligence about your competitors. 

You can gather very precise, insightful secondary market research insights from:

• Public records and resources like Census data, governmental reports, or labor stats
• Commercial resources like Gartner, Statista, or Forrester
• Articles, documentaries, and interview transcripts

Another essential branch of both primary and secondary research is internal intelligence. When it comes to efficient market research reporting examples that will benefit your organization, looking inward is a powerful move. 

Existing sales, demographic, or marketing performance insights will lead you to valuable conclusions. Curating internal information will ensure your market research discoveries are well-rounded while helping you connect with the information that will ultimately give you a panoramic view of your target market. 

By understanding both types of research and how they can offer value to your business, you can carefully choose the right informational sources, gather a wide range of intelligence related to your specific niche, and, ultimately, choose the right market research report sample for your specific needs.

If you tailor your market research report format to the type of research you conduct, you will present your visualizations in a way that provides the right people with the right insights, rather than throwing bundles of facts and figures on the wall, hoping that some of them stick.

Taking ample time to explore a range of primary and secondary sources will give your discoveries genuine context. By doing so, you will have a wealth of actionable consumer and competitor insights at your disposal at every stage of your organization’s development (a priceless weapon in an increasingly competitive digital age). 

Dynamic market research is the cornerstone of business development, and a dashboard builder is the vessel that brings these all-important insights to life. Once you get into that mindset, you will ensure that your research results always deliver maximum value.

Common Challenges & Mistakes Of Market Research Reporting & Analysis

We’ve explored different types of market research analysis examples and considered how to conduct effective research. Now, it’s time to look at the key mistakes of market research reporting.  Let’s start with the mistakes.

The mistakes

One of the biggest mistakes that stunt the success of a company’s market research efforts is strategy. Without taking the time to gather an adequate mix of insights from various sources and define your key aims or goals, your processes will become disjointed. You will also suffer from a severe lack of organizational vision.

For your market research-centric strategy to work, everyone within the company must be on the same page. Your core aims and objectives must align throughout the business, and everyone must be clear on their specific role. If you try to craft a collaborative strategy and decide on your informational sources from the very start of your journey, your strategy will deliver true growth and intelligence.

• Measurement

Another classic market research mistake is measurement – or, more accurately, a lack of precise measurement. When embarking on market intelligence gathering processes, many companies fail to select the right KPIs and set the correct benchmarks for the task at hand. Without clearly defined goals, many organizations end up with a market analysis report format that offers little or no value in terms of decision-making or market insights.

To drive growth with your market research efforts, you must set clearly defined KPIs that align with your specific goals, aims, and desired outcomes.

• Competition

A common mistake among many new or scaling companies is failing to explore and examine the competition. This will leave you with gaping informational blindspots. To truly benefit from market research, you must gather valuable nuggets of information from every key source available. Rather than solely looking at your consumers and the wider market (which is incredibly important), you should take the time to see what approach your direct competitors have adopted while getting to grips with the content and communications.

One of the most effective ways of doing so (and avoiding such a monumental market research mistake) is by signing up for your competitors’ mailing lists, downloading their apps, and examining their social media content. This will give you inspiration for your own efforts while allowing you to exploit any gaps in the market that your competitors are failing to fill.

The challenges

• Informational quality

We may have an almost infinite wealth of informational insights at our fingertips, but when it comes to market research, knowing which information to trust can prove an uphill struggle.

When working with metrics, many companies risk connecting with inaccurate insights or leading to a fruitless informational rabbit hole, wasting valuable time and resources in the process. To avoid such a mishap, working with a trusted modern market research and analysis sample is the only way forward.

• Senior buy-in

Another pressing market research challenge that stunts organizational growth is the simple case of senior buy-in. While almost every senior decision-maker knows that market research is an essential component of a successful commercial strategy, many are reluctant to invest an ample amount of time or money in the pursuit.

The best way to overcome such a challenge is by building a case that defines exactly how your market research strategies will offer a healthy ROI to every key aspect of the organization, from marketing and sales to customer experience (CX) and beyond.

• Response rates

Low interview, focus group, or poll response rates can have a serious impact on the success and value of your market research strategy. Even with adequate senior buy-in, you can’t always guarantee that you will get enough responses from early-round interviews or poll requests. If you don’t, your market research discoveries run the risk of being shallow or offering little in the way of actionable insight.

To overcome this common challenge, you can improve the incentive you offer your market research prospects while networking across various platforms to discover new contact opportunities. Changing the tone of voice of your ads or emails will also help boost your consumer or client response rates.

Bringing Your Reports a Step Further

Even if it is still widespread for market-style research results presentation, using PowerPoint at this stage is a hassle and presents many downsides and complications. When busy managers or short-on-time top executives grab a report, they want a quick overview that gives them an idea of the results and the big picture that addresses the objectives: they need a dashboard. This can be applied to all areas of a business that need fast and interactive data visualizations to support their decision-making.

We all know that a picture conveys more information than simple text or figures, so managing to bring it all together on an actionable dashboard will convey your message more efficiently. Besides, market research dashboards have the incredible advantage of always being up-to-date since they work with real-time insights: the synchronization/updating nightmare of dozens of PowerPoint slides doesn’t exist for you anymore. This is particularly helpful for tracking studies performed over time that recurrently need their data to be updated with more recent ones.

In today’s fast-paced business environment, companies must identify and grab new opportunities as they arise while staying away from threats and adapting quickly. In order to always be a step further and make the right decisions, it is critical to perform market research studies to get the information needed and make important decisions with confidence.

We’ve asked the question, “What is a market research report?”, and examined the dynamics of a modern market research report example, and one thing’s for sure: a visual market research report is the best way to understand your customer and thus increase their satisfaction by meeting their expectations head-on. 

From looking at a sample of a market research report, it’s also clear that modern dashboards help you see what is influencing your business with clarity, understand where your brand is situated in the market, and gauge the temperature of your niche or industry before a product or service launch. Once all the studies are done, you must present them efficiently to ensure everyone in the business can make the right decisions that result in real progress. Market research reports are your key allies in the matter.

To start presenting your results with efficient, interactive, dynamic research reports and win on tomorrow’s commercial battlefield, try our dashboard reporting software and test every feature with our 14-day free trial !

• Free Resources

14 Market Research Examples

This article was originally published in the MarketingSherpa email newsletter .

Example #1: National bank’s A/B testing

You can learn what customers want by conducting experiments on real-life customer decisions using A/B testing. When you ensure your tests do not have any validity threats, the information you garner can offer very reliable insights into customer behavior.

Here’s an example from Flint McGlaughlin, CEO of MarketingSherpa and MECLABS Institute, and the creator of its  online marketing course .

A national bank was working with MECLABS to discover how to increase the number of sign-ups for new checking accounts.

Customers who were interested in checking accounts could click on an “Open in Minutes” link on the bank’s homepage.

Creative Sample #1: Anonymized bank homepage

After clicking on the homepage link, visitors were taken to a four-question checking account selector tool.

Creative Sample #2: Original checking account landing page — account recommendation selector tool

After filling out the selector tool, visitors were taken to a results page that included a suggested package (“Best Choice”) along with a secondary option (“Second Choice”). The results page had several calls to action (CTAs). Website visitors were able to select an account and begin pre-registration (“Open Now”) or find out more information about the account (“Learn More”), go back and change their answers (“Go back and change answers”), or manually browse other checking options (“Other Checking Options”).

Creative Sample #3: Original checking account landing page — account recommendation selector tool results page

After going through the experience, the MECLABS team hypothesized that the selector tool wasn’t really delivering on the expectation the customer had after clicking on the “Open in Minutes” CTA. They created two treatments (new versions) and tested them against the control experience.

In the first treatment, the checking selector tool was removed, and instead, customers were directly presented with three account options in tabs from which customers could select.

Creative Sample #4: Checking account landing page Treatment #1

The second treatment’s landing page focused on a single product and had only one CTA. The call-to-action was similar to the CTA customers clicked on the homepage to get to this page — “Open Now.”

Creative Sample #5: Checking account landing page Treatment #2

Both treatments increased account applications compared to the control landing page experience, with Treatment #2 generating 65% more applicants at a 98% level of confidence.

Creative Sample #6: Results of bank experiment that used A/B testing

You’ll note the Level of Confidence in the results. With any research tactic or tool you use to learn about customers, you have to consider whether the information you’re getting really represents most customers, or if you’re just seeing outliers or random chance.

With a high Level of Confidence like this, it is more likely the results actually represent a true difference between the control and treatment landing pages and that the results aren’t just a random event.

The other factor to consider is — testing in and of itself will not produce results. You have to use testing as research to actually learn about the customer and then make changes to better serve the customer.

In the video How to Discover Exactly What the Customer Wants to See on the Next Click: 3 critical skills every marketer must master , McGlaughlin discussed this national bank experiment and explained how to use prioritization, identification and deduction to discover what your customers want.

This example was originally published in Marketing Research: 5 examples of discovering what customers want .

Example #2: Consumer Reports’ market intelligence research from third-party sources

The first example covers A/B testing. But keep in mind, ill-informed A/B testing isn’t market research, it’s just hoping for insights from random guesses.

In other words, A/B testing in a vacuum does not provide valuable information about customers. What you are testing is crucial, and then A/B testing is a means to help better understand whether insights you have about the customer are either validated or refuted by actual customer behavior. So it’s important to start with some research into potential customers and competitors to inform your A/B tests.

For example, when MECLABS and MarketingExperiments (sister publisher to MarketingSherpa) worked with Consumer Reports on a public, crowdsourced A/B test, we provided a market intelligence report to our audience to help inform their test suggestions.

Every successful marketing test should confirm or deny an assumption about the customer. You need enough knowledge about the customer to create marketing messages you think will be effective.

For this public experiment to help marketers improve their split testing abilities, we had a real customer to work with — donors to Consumer Reports.

To help our audience better understand the customer, the MECLABS Marketing Intelligence team created the 26-page ConsumerReports Market Intelligence Research document (which you can see for yourself at that link).

This example was originally published in Calling All Writers and Marketers: Write the most effective copy for this Consumer Reports email and win a MarketingSherpa Summit package and Consumer Reports Value Proposition Test: What you can learn from a 29% drop in clickthrough .

Example #3: Virtual event company’s conversation

What if you don’t have the budget for A/B testing? Or any of the other tactics in this article?

Well, if you’re like most people you likely have some relationships with other human beings. A significant other, friends, family, neighbors, co-workers, customers, a nemesis (“Newman!”). While conducting market research by talking to these people has several validity threats, it at least helps you get out of your own head and identify some of your blind spots.

WebBabyShower.com’s lead magnet is a PDF download of a baby shower thank you card ‘swipe file’ plus some extras. “Women want to print it out and have it where they are writing cards, not have a laptop open constantly,” said Kurt Perschke, owner, WebBabyShower.com.

That is not a throwaway quote from Perschke. That is a brilliant insight, so I want to make sure we don’t overlook it. By better understanding customer behavior, you can better serve customers and increase results.

However, you are not your customer. So you must bridge the gap between you and them.

Often you hear marketers or business leaders review an ad or discuss a marketing campaign and say, “Well, I would never read that entire ad” or “I would not be interested in that promotion.” To which I say … who cares? Who cares what you would do? If you are not in the ideal customer set, sorry to dent your ego, but you really don’t matter. Only the customer does.

Perschke is one step ahead of many marketers and business leaders because he readily understands this. “Owning a business whose customers are 95% women has been a great education for me,” he said.

So I had to ask him, how did he get this insight into his customers’ behavior? Frankly, it didn’t take complex market research. He was just aware of this disconnect he had with the customer, and he was alert for ways to bridge the gap. “To be honest, I first saw that with my wife. Then we asked a few customers, and they confirmed it’s what they did also. Writing notes by hand is viewed as a ‘non-digital’ activity and reading from a laptop kinda spoils the mood apparently,” he said.

Back to WebBabyShower. “We've seen a [more than] 100% increase in email signups using this method, which was both inexpensive and evergreen,” Perschke said.

This example was originally published in Digital Marketing: Six specific examples of incentives that worked .

Example #4: Spiceworks Ziff Davis’ research-informed content marketing

Marketing research isn’t just to inform products and advertising messages. Market research can also give your brand a leg up in another highly competitive space – content marketing.

Don’t just jump in and create content expecting it to be successful just because it’s “free.” Conducting research beforehand can help you understand what your potential audience already receives and where they might need help but are currently being served.

When Spiceworks Ziff Davis (SWZD) published its annual State of IT report, it invested months in conducting primary market research, analyzing year-over-year trends, and finally producing the actual report.

“Before getting into the nuts and bolts of writing an asset, look at market shifts and gaps that complement your business and marketing objectives. Then, you can begin to plan, research, write, review and finalize an asset,” said Priscilla Meisel, Content Marketing Director, SWZD.

This example was originally published in Marketing Writing: 3 simple tips that can help any marketer improve results (even if you’re not a copywriter) .

Example #5: Business travel company’s guerilla research

There are many established, expensive tactics you can use to better understand customers.

But if you don’t have the budget for those tactics, and don’t know any potential customers, you might want to brainstorm creative ways you can get valuable information from the right customer target set.

Here’s an example from a former client of Mitch McCasland, Founding Partner and Director, Brand Inquiry Partners. The company sold a product related to frequent business flyers and was interested in finding out information on people who travel for a living. They needed consumer feedback right away.

“I suggested that they go out to the airport with a bunch of 20-dollar bills and wait outside a gate for passengers to come off their flight,” McCasland said. When people came off the flight, they were politely asked if they would answer a few questions in exchange for the incentive (the $20). By targeting the first people off the flight they had a high likelihood of reaching the first-class passengers.

This example was originally published in Guerrilla Market Research Expert Mitch McCasland Tells How You Can Conduct Quick (and Cheap) Research .

Example #6: Intel’s market research database

When conducting market research, it is crucial to organize your data in a way that allows you to easily and quickly report on it. This is especially important for qualitative studies where you are trying to do more than just quantify the data, but need to manage it so it is easier to analyze.

Anne McClard, Senior Researcher, Doxus worked with Shauna Pettit-Brown of Intel on a research project to understand the needs of mobile application developers throughout the world.

Intel needed to be able to analyze the data from several different angles, including segment and geography, a daunting task complicated by the number of interviews, interviewers, and world languages.

“The interviews were about an hour long, and pretty substantial,” McClard says. So, she needed to build a database to organize the transcripts in a way that made sense.

Different types of data are useful for different departments within a company; once your database is organized you can sort it by various threads.

The Intel study had three different internal sponsors. "When it came to doing the analysis, we ended up creating multiple versions of the presentation targeted to individual audiences," Pettit-Brown says.

The organized database enabled her to go back into the data set to answer questions specific to the interests of the three different groups.

This example was originally published in 4 Steps to Building a Qualitative Market Research Database That Works Better .

Example #7: National security survey’s priming

When conducting market research surveys, the way you word your questions can affect customers’ response. Even the way you word previous questions can put customers in a certain mindset that will skew their answers.

For example, when people were asked if they thought the U.S. government should spend money on an anti-missile shield, the results appeared fairly conclusive. Sixty-four percent of those surveyed thought the country should and only six percent were unsure, according to Opinion Makers: An Insider Exposes the Truth Behind the Polls .

But when pollsters added the option, "...or are you unsure?" the level of uncertainty leaped from six percent to 33 percent. When they asked whether respondents would be upset if the government took the opposite course of action from their selection, 59 percent either didn’t have an opinion or didn’t mind if the government did something differently.

This is an example of how the way you word questions can change a survey’s results. You want survey answers to reflect customer’s actual sentiments that are as free of your company’s previously held biases as possible.

This example was originally published in Are Surveys Misleading? 7 Questions for Better Market Research .

Example #8: Visa USA’s approach to getting an accurate answer

As mentioned in the previous example, the way you ask customers questions can skew their responses with your own biases.

However, the way you ask questions to potential customers can also illuminate your understanding of them. Which is why companies field surveys to begin with.

“One thing you learn over time is how to structure questions so you have a greater likelihood of getting an accurate answer. For example, when we want to find out if people are paying off their bills, we'll ask them to think about the card they use most often. We then ask what the balance was on their last bill after they paid it,” said Michael Marx, VP Research Services, Visa USA.

This example was originally published in Tips from Visa USA's Market Research Expert Michael Marx .

Example #9: Hallmark’s private members-only community

Online communities are a way to interact with and learn from customers. Hallmark created a private members-only community called Idea Exchange (an idea you could replicate with a Facebook or LinkedIn Group).

The community helped the greeting cards company learn the customer’s language.

“Communities…let consumers describe issues in their own terms,” explained Tom Brailsford, Manager of Advancing Capabilities, Hallmark Cards. “Lots of times companies use jargon internally.”

At Hallmark they used to talk internally about “channels” of distribution. But consumers talk about stores, not channels. It is much clearer to ask consumers about the stores they shop in than what channels they shop.

For example, Brailsford clarified, “We say we want to nurture, inspire, and lift one’s spirits. We use those terms, and the communities have defined those terms for us. So we have learned how those things play out in their lives. It gives us a much richer vocabulary to talk about these things.”

This example was originally published in Third Year Results from Hallmark's Online Market Research Experiment .

Example #10: L'Oréal’s social media listening

If you don’t want the long-term responsibility that comes with creating an online community, you can use social media listening to understand how customers talking about your products and industry in their own language.

In 2019, L'Oréal felt the need to upgrade one of its top makeup products – L'Oréal Paris Alliance Perfect foundation. Both the formula and the product communication were outdated – multiple ingredients had emerged on the market along with competitive products made from those ingredients.

These new ingredients and products were overwhelming consumers. After implementing new formulas, the competitor brands would advertise their ingredients as the best on the market, providing almost magical results.

So the team at L'Oréal decided to research their consumers’ expectations instead of simply crafting a new formula on their own. The idea was to understand not only which active ingredients are credible among the audience, but also which particular words they use while speaking about foundations in general.

The marketing team decided to combine two research methods: social media listening and traditional questionnaires.

“For the most part, we conduct social media listening research when we need to find out what our customers say about our brand/product/topic and which words they use to do it. We do conduct traditional research as well and ask questions directly. These surveys are different because we provide a variety of readymade answers that respondents choose from. Thus, we limit them in terms of statements and their wording,” says Marina Tarandiuk, marketing research specialist, L'Oréal Ukraine.

“The key value of social media listening (SML) for us is the opportunity to collect people’s opinions that are as ‘natural’ as possible. When someone leaves a review online, they are in a comfortable environment, they use their ‘own’ language to express themselves, there is no interviewer standing next to them and potentially causing shame for their answer. The analytics of ‘natural’ and honest opinions of our customers enables us to implement the results in our communication and use the same language as them,” Tarandiuk said.

The team worked with a social media listening tool vendor to identify the most popular, in-demand ingredients discussed online and detect the most commonly used words and phrases to create a “consumer glossary.”

Questionnaires had to confirm all the hypotheses and insights found while monitoring social media. This part was performed in-house with the dedicated team. They created custom questionnaires aiming to narrow down all the data to a maximum of three variants that could become the base for the whole product line.

“One of our recent studies had a goal to find out which words our clients used to describe positive and negative qualities of [the] foundation. Due to a change in [the] product’s formula, we also decided to change its communication. Based on the opinions of our customers, we can consolidate the existing positive ideas that our clients have about the product,” Tarandiuk said.

To find the related mentions, the team monitored not only the products made by L'Oréal but also the overall category. “The search query contained both brand names and general words like foundation, texture, smell, skin, pores, etc. The problem was that this approach ended up collecting thousands of mentions, not all of which were relevant to the topic,” said Elena Teselko, content marketing manager, YouScan (L'Oréal’s social media listening tool).

So the team used artificial intelligence-based tagging that divided mentions according to the category, features, or product type.

This approach helped the team discover that customers valued such foundation features as not clogging pores, a light texture, and not spreading. Meanwhile, the most discussed and appreciated cosmetics component was hyaluronic acid.

These exact phrases, found with the help of social media monitoring, were later used for marketing communication.

Creative Sample #7: Marketing communicating for personal care company with messaging based on discoveries from market research

“Doing research and detecting audience’s interests BEFORE starting a campaign is an approach that dramatically lowers any risks and increases chances that the campaign would be appreciated by customers,” Teselko said.

This example was originally published in B2C Branding: 3 quick case studies of enhancing the brand with a better customer experience .

Example #11: Levi’s ethnographic research

In a focus group or survey, you are asking customers to explain something they may not even truly understand. Could be why they bought a product. Or what they think of your competitor.

Ethnographic research is a type of anthropology in which you go into customers’ homes or places of business and observe their actual behavior, behavior they may not understand well enough to explain to you.

While cost prohibitive to many brands, and simply unfeasible for others, it can elicit new insights into your customers.

Michael Perman, Senior Director Cultural Insights, Levi Strauss & Co. uses both quantitative and qualitative research on a broad spectrum, but when it comes to gathering consumer insight, he focuses on in-depth ethnographic research provided by partners who specialize in getting deep into the “nooks and crannies of consumer life in America and around the world.” For example, his team spends time in consumers’ homes and in their closets. They shop with consumers, looking for the reality of a consumer’s life and identifying themes that will enable designers and merchandisers to better understand and anticipate consumer needs.

Perman then puts together multi-sensory presentations that illustrate the findings of research. For example, “we might recreate a teenager’s bedroom and show what a teenage girl might have on her dresser.”

This example was originally published in How to Get Your Company to Pay Attention to Market Research Results: Tips from Levi Strauss .

Example #12: eBags’ ethnographic research

Ethnographic research isn’t confined to a physical goods brand like Levi’s. Digital brands can engage in this form of anthropology as well.

While usability testing in a lab is useful, it does miss some of the real-world environmental factors that play a part in the success of a website. Usability testing alone didn’t create a clear enough picture for Gregory Casey, User Experience Designer and Architect, eBags.

“After we had designed our mobile and tablet experience, I wanted to run some contextual user research, which basically meant seeing how people used it in the wild, seeing how people are using it in their homes. So that’s exactly what I did,” Gregory said.

He found consumers willing to open their home to him and be tested in their normal environment. This meant factors like the television, phone calls and other family members played a part in how they experienced the eBags mobile site.

“During these interview sessions, a lot of times we were interrupted by, say, a child coming over and the mother having to do something for the kid … The experience isn’t sovereign. It’s not something where they just sit down, work through a particular user flow and complete their interaction,” Gregory said.

By watching users work through the site as they would in their everyday life, Gregory got to see what parts of the site they actually use.

This example was originally published in Mobile Marketing: 4 takeaways on how to improve your mobile shopping experience beyond just responsive design .

Example #13: John Deere’s shift from product-centric market research to consumer-centric research

One of the major benefits of market research is to overcome company blind spots. However, if you start with your blind spots – i.e., a product focus – you will blunt the effectiveness of your market research.

In the past, “they’d say, Here’s the product, find out how people feel about it,” explained David van Nostrand, Manager, John Deere's Global Market Research. “A lot of companies do that.” Instead, they should be saying, “Let's start with the customers: what do they want, what do they need?”

The solution? A new in-house program called “Category Experts” brings the product-group employees over as full team members working on specific research projects with van Nostrand’s team.

These staffers handle items that don’t require a research background: scheduling, meetings, logistics, communication and vendor management. The actual task they handle is less important than the fact that they serve as human cross-pollinators, bringing consumer-centric sensibility back to their product- focused groups.

For example, if van Nostrand’s team is doing research about a vehicle, they bring in staffers from the Vehicles product groups. “The information about vehicle consumers needs to be out there in the vehicle marketing groups, not locked in here in the heads of the researchers.”

This example was originally published in How John Deere Increased Mass Consumer Market Share by Revamping its Market Research Tactics .

Example #14: LeapFrog’s market research involvement throughout product development (not just at the beginning and the end)

Market research is sometimes thought of as a practice that can either inform the development of a product, or research consumer attitudes about developed products. But what about the middle?

Once the creative people begin working on product designs, the LeapFrog research department stays involved.

They have a lab onsite where they bring moms and kids from the San Francisco Bay area to test preliminary versions of the products. “We do a lot of hands-on, informal qualitative work with kids,” said Craig Spitzer, VP Marketing Research, LeapFrog. “Can they do what they need to do to work the product? Do they go from step A to B to C, or do they go from A to C to B?”

When designing the LeapPad Learning System, for example, the prototype went through the lab “a dozen times or so,” he says.

A key challenge for the research department is keeping and building the list of thousands of families who have agreed to be on call for testing. “We've done everything from recruiting on the Internet to putting out fliers in local schools, working through employees whose kids are in schools, and milking every connection we have,” Spitzer says.

Kids who test products at the lab are compensated with a free, existing product rather than a promise of the getting the product they're testing when it is released in the future.

This example was originally published in How LeapFrog Uses Marketing Research to Launch New Products .

Related resources

The Marketer’s Blind Spot: 3 ways to overcome the marketer’s greatest obstacle to effective messaging

Get Your Free Test Discovery Tool to Help Log all the Results and Discoveries from Your Company’s Marketing Tests

Marketing Research: 5 examples of discovering what customers want

Online Marketing Tests: How do you know you’re really learning anything?

Improve Your Marketing

Join our thousands of weekly case study readers.

Enter your email below to receive MarketingSherpa news, updates, and promotions:

Note: Already a subscriber? Want to add a subscription? Click Here to Manage Subscriptions

Get Better Business Results With a Skillfully Applied Customer-first Marketing Strategy

The customer-first approach of MarketingSherpa’s agency services can help you build the most effective strategy to serve customers and improve results, and then implement it across every customer touchpoint.

Get headlines, value prop, competitive analysis, and more.

Marketer Vs Machine

Marketer Vs Machine: We need to train the marketer to train the machine.

Free Marketing Course

Become a Marketer-Philosopher: Create and optimize high-converting webpages (with this free online marketing course)

Project and Ideas Pitch Template

A free template to help you win approval for your proposed projects and campaigns

Six Quick CTA checklists

These CTA checklists are specifically designed for your team — something practical to hold up against your CTAs to help the time-pressed marketer quickly consider the customer psychology of your “asks” and how you can improve them.

Infographic: How to Create a Model of Your Customer’s Mind

You need a repeatable methodology focused on building your organization’s customer wisdom throughout your campaigns and websites. This infographic can get you started.

Infographic: 21 Psychological Elements that Power Effective Web Design

To build an effective page from scratch, you need to begin with the psychology of your customer. This infographic can get you started.

Receive the latest case studies and data on email, lead gen, and social media along with MarketingSherpa updates and promotions.

• Your Email Account
• Customer Service Q&A
• Search Library
• Content Directory:

Questions? Contact Customer Service at [email protected]

© 2000-2024 MarketingSherpa LLC, ISSN 1559-5137 Editorial HQ: MarketingSherpa LLC, PO Box 50032, Jacksonville Beach, FL 32240

The views and opinions expressed in the articles of this website are strictly those of the author and do not necessarily reflect in any way the views of MarketingSherpa, its affiliates, or its employees.

Market Research: A How-To Guide and Template

Discover the different types of market research, how to conduct your own market research, and use a free template to help you along the way.

MARKET RESEARCH KIT

5 Research and Planning Templates + a Free Guide on How to Use Them in Your Market Research

Updated: 02/21/24

Published: 02/21/24

Today's consumers have a lot of power. As a business, you must have a deep understanding of who your buyers are and what influences their purchase decisions.

Enter: Market Research.

Whether you're new to market research or not, I created this guide to help you conduct a thorough study of your market, target audience, competition, and more. Let’s dive in.

Table of Contents

What is market research?

Primary vs. secondary research, types of market research, how to do market research, market research report template, market research examples.

Market research is the process of gathering information about your target market and customers to verify the success of a new product, help your team iterate on an existing product, or understand brand perception to ensure your team is effectively communicating your company's value effectively.

Market research can answer various questions about the state of an industry. But if you ask me, it's hardly a crystal ball that marketers can rely on for insights on their customers.

Market researchers investigate several areas of the market, and it can take weeks or even months to paint an accurate picture of the business landscape.

However, researching just one of those areas can make you more intuitive to who your buyers are and how to deliver value that no other business is offering them right now.

How? Consider these two things:

• Your competitors also have experienced individuals in the industry and a customer base. It‘s very possible that your immediate resources are, in many ways, equal to those of your competition’s immediate resources. Seeking a larger sample size for answers can provide a better edge.
• Your customers don't represent the attitudes of an entire market. They represent the attitudes of the part of the market that is already drawn to your brand.

The market research services market is growing rapidly, which signifies a strong interest in market research as we enter 2024. The market is expected to grow from roughly $75 billion in 2021 to $90.79 billion in 2025 .

Free Market Research Kit

• SWOT Analysis Template
• Survey Template
• Focus Group Template

You're all set!

Click this link to access this resource at any time.

Why do market research?

Market research allows you to meet your buyer where they are.

As our world becomes louder and demands more of our attention, this proves invaluable.

By understanding your buyer's problems, pain points, and desired solutions, you can aptly craft your product or service to naturally appeal to them.

Market research also provides insight into the following:

• Where your target audience and current customers conduct their product or service research
• Which of your competitors your target audience looks to for information, options, or purchases
• What's trending in your industry and in the eyes of your buyer
• Who makes up your market and what their challenges are
• What influences purchases and conversions among your target audience
• Consumer attitudes about a particular topic, pain, product, or brand
• Whether there‘s demand for the business initiatives you’re investing in
• Unaddressed or underserved customer needs that can be flipped into selling opportunity
• Attitudes about pricing for a particular product or service

Ultimately, market research allows you to get information from a larger sample size of your target audience, eliminating bias and assumptions so that you can get to the heart of consumer attitudes.

As a result, you can make better business decisions.

To give you an idea of how extensive market research can get , consider that it can either be qualitative or quantitative in nature — depending on the studies you conduct and what you're trying to learn about your industry.

Qualitative research is concerned with public opinion, and explores how the market feels about the products currently available in that market.

Quantitative research is concerned with data, and looks for relevant trends in the information that's gathered from public records.

That said, there are two main types of market research that your business can conduct to collect actionable information on your products: primary research and secondary research.

Primary Research

Primary research is the pursuit of first-hand information about your market and the customers within your market.

It's useful when segmenting your market and establishing your buyer personas.

Primary market research tends to fall into one of two buckets:

• Exploratory Primary Research: This kind of primary market research normally takes place as a first step — before any specific research has been performed — and may involve open-ended interviews or surveys with small numbers of people.
• Specific Primary Research: This type of research often follows exploratory research. In specific research, you take a smaller or more precise segment of your audience and ask questions aimed at solving a suspected problem.

Secondary Research

Secondary research is all the data and public records you have at your disposal to draw conclusions from (e.g. trend reports, market statistics, industry content, and sales data you already have on your business).

Secondary research is particularly useful for analyzing your competitors . The main buckets your secondary market research will fall into include:

• Public Sources: These sources are your first and most-accessible layer of material when conducting secondary market research. They're often free to find and review — like government statistics (e.g., from the U.S. Census Bureau ).
• Commercial Sources: These sources often come in the form of pay-to-access market reports, consisting of industry insight compiled by a research agency like Pew , Gartner , or Forrester .
• Internal Sources: This is the market data your organization already has like average revenue per sale, customer retention rates, and other historical data that can help you draw conclusions on buyer needs.
• Focus Groups
• Product/ Service Use Research
• Observation-Based Research
• Buyer Persona Research
• Market Segmentation Research
• Pricing Research
• Competitive Analysis Research
• Customer Satisfaction and Loyalty Research
• Brand Awareness Research
• Campaign Research

1. Interviews

Interviews allow for face-to-face discussions so you can allow for a natural flow of conversation. Your interviewees can answer questions about themselves to help you design your buyer personas and shape your entire marketing strategy.

2. Focus Groups

Focus groups provide you with a handful of carefully-selected people that can test out your product and provide feedback. This type of market research can give you ideas for product differentiation.

3. Product/Service Use Research

Product or service use research offers insight into how and why your audience uses your product or service. This type of market research also gives you an idea of the product or service's usability for your target audience.

4. Observation-Based Research

Observation-based research allows you to sit back and watch the ways in which your target audience members go about using your product or service, what works well in terms of UX , and which aspects of it could be improved.

5. Buyer Persona Research

Buyer persona research gives you a realistic look at who makes up your target audience, what their challenges are, why they want your product or service, and what they need from your business or brand.

6. Market Segmentation Research

Market segmentation research allows you to categorize your target audience into different groups (or segments) based on specific and defining characteristics. This way, you can determine effective ways to meet their needs.

7. Pricing Research

Pricing research helps you define your pricing strategy . It gives you an idea of what similar products or services in your market sell for and what your target audience is willing to pay.

8. Competitive Analysis

Competitive analyses give you a deep understanding of the competition in your market and industry. You can learn about what's doing well in your industry and how you can separate yourself from the competition .

9. Customer Satisfaction and Loyalty Research

Customer satisfaction and loyalty research gives you a look into how you can get current customers to return for more business and what will motivate them to do so (e.g., loyalty programs , rewards, remarkable customer service).

10. Brand Awareness Research

Brand awareness research tells you what your target audience knows about and recognizes from your brand. It tells you about the associations people make when they think about your business.

11. Campaign Research

Campaign research entails looking into your past campaigns and analyzing their success among your target audience and current customers. The goal is to use these learnings to inform future campaigns.

• Define your buyer persona.
• Identify a persona group to engage.
• Prepare research questions for your market research participants.
• List your primary competitors.
• Summarize your findings.

1. Define your buyer persona.

You have to understand who your customers are and how customers in your industry make buying decisions.

This is where your buyer personas come in handy. Buyer personas — sometimes referred to as marketing personas — are fictional, generalized representations of your ideal customers.

Use a free tool to create a buyer persona that your entire company can use to market, sell, and serve better.

Don't forget to share this post!

Related articles.

SWOT Analysis: How To Do One [With Template & Examples]

20+ Tools & Resources for Conducting Market Research

What's a Competitive Analysis & How Do You Conduct One?

TAM SAM SOM: What Do They Mean & How Do You Calculate Them?

How to Run a Competitor Analysis [Free Guide]

5 Challenges Marketers Face in Understanding Audiences [New Data + Market Researcher Tips]

Causal Research: The Complete Guide

Total Addressable Market (TAM): What It Is & How You Can Calculate It

What Is Market Share & How Do You Calculate It?

3 Ways Data Privacy Changes Benefit Marketers [New Data]

Free Guide & Templates to Help Your Market Research

Marketing software that helps you drive revenue, save time and resources, and measure and optimize your investments — all on one easy-to-use platform

9 Highly Successful Market Research Examples

In the battle of instinct vs insight, there’s  clear evidence that data-driven decision-making pays off. 

A  McKinsey study into the impact of market research found that organizations using data to make decisions are more likely to be profitable, and can more effectively retain and acquire customers vs those who fail to use this approach.

I’ve curated nine of the best market research examples to help you find innovative ways to fuel growth , adapt, and impact change when and where it’s most needed. This post guides you through the problems faced along with the processes and tools used so you can replicate actions and outcomes in your business.

Market Research Example #1 – Understand the competitive landscape

In any business of any size, having in-depth insights into competitors’ audiences, campaigns, keywords, ( and more ) allows you to shape or refine your own plans for success. You can cut through the noise, see what’s working, and uncover opportunities for growth.

Since 2013, Wonderbly’s business has grown exponentially and now sells personalized books to over six million customers worldwide. In order to validate its go-to-market strategy, it needed granular insights into competitors and market trends.

Here’s how it played out.

1. Competitive insights

Challenge: Low visibility into a key competitor’s activity

Action: By analyzing competitor audience demographics that showed both gender and age distribution of its rival’s audience, Wonderbly saw its competition was better at attracting a younger audience.

Impact: Through the development of a new audience profile and key changes to future campaign strategies, it was able to grow the business and attract new customers.

This snapshot shows competitors’ website demographics side-by-side. While it was attracting a larger female audience of 62% vs. 56%, they saw their rivals were better at appealing to a male audience, with a respective split of 43% vs. 37%. In age distribution, its share in the 18-24 bracket was just 12% vs. 19%. Showing a clear opportunity to do more to reach that younger audience.

2. Keyword seasonality

Challenge: Lack of data to enter new markets

Action: Using seasonal trends keywords that showed where competitors were winning traffic from paid ad channels, Wonderbly discovered an emerging category (weddings and anniversaries) that was not addressed with its own offering.

Impact: By demonstrating competitors’ success and subsequent consumer interest, a new product line was developed. It went on to achieve a 69% revenue increase in books purchased by a more mature audience.

Keyword seasonality screenshot shows traffic leaders for specific keyword sets, their seasonality, traffic share , volume, and CPC data. This shows where competitors are using paid ads to win traffic share.

3. Audience data

Challenge: Limited view of audience browsing behavior

Action: By looking into audience data that showed which sites its visitors were cross-browsing, Wonderbly was able to determine audience loyalty vs. that of its rivals.

Impact: The information was used to forge new content-focused partnerships in the UK, US, and Canada with several organizations and drove more traffic to its own site as a result.

Audience overlap screenshot shows which sites its customers are browsing, how loyal they are, and presented new information about a referral partnership.

See the full story behind Wonderly’s success here.

Market Research Example #2 – Market Intelligence

Most business leaders and marketers have a solid understanding of their market. But if you want to stay ahead of the game, you need to reach deep inside a market, and often. Dynamic market intel enables you to do this and achieve sustainable growth by spotting emerging opportunities as they happen.

Red Arbor is the third-largest job board website in the world. Market Intelligence is an integral part of its business; with granular data across multiple markets, it knows the how and why behind individual brands’ performance.

Challenge: Difficult to see what’s happening across websites, apps, and digital entities in relevant markets.

Action: By using competitive and market intelligence tools, Red Arbor could see market movements and shifts in rival traffic share in all relevant markets as they occurred.

Impact: Key data can be constantly monitored to provide intel around emerging competitors and enables Red Arbor brands to quickly close the gap on respective market leaders. Based on these insights, it helps brands become the ultimate competitor and retain their positions as market leaders.

Read the full article about Red Arbur’s successful market research example here.

Market Research Example #3 – Entering new markets

Diversification is key to survival. For both product and service-based businesses, entering a new market can, without question, yield huge rewards. But before investing time and effort, the crucial work of fleshing out the opportunity in its entirety is key.

Airbnb is a household name, and a huge part of its success has been breaking into new markets. Each market has unique factors, risks, and opportunities. When this global powerhouse wanted to enter the Israeli market, it needed to get a clear handle on both local and international leaders, along with emerging players; all of whom had deployed aggressive marketing efforts.

Let’s look at how it went on to achieve success in a bustling new market.

Challenge: Analyze a new, highly competitive market and get clear insights into its rivals’ traffic sources to enable them to build an effective marketing strategy.

Action: Airbnb already knew who the leaders and most active local competitors were, but to enter with confidence, it wanted to see its respective rivals’ growth strategies. Using detailed website analytics , it was able to see its top competitors were all focussed on four core marketing activities.

• Building partnerships with niche sites
• AdWords, display, and search campaigns
• Local social network ads via organic and paid campaigns
• Running local digital news publisher’s ads

The snapshot shows at a glance who the top industry players are, with booking.com attracting 1.4 million unique visitors in the period with a yearly change of 57% vs. Airbnb’s unique visitors of 249k and a traffic increase of 42%. Two key players are losing traffic, with a 42%+ reduction in traffic share. It also identifies five emerging players in the market with significant growth of over 3000%.

Airbnb chose to focus its resources on social marketing, display and search ads, and partnerships. Its findings revealed specific keywords, social sites, and referrals that enabled it to enter a new market in a position of strength.

Impact: It entered a new market with a 360-degree view of what marketing channels and tactics to use.

Stop Guessing, Start Analyzing

Get actionable insights for market research here

Market Research Example #4 – Business benchmarking & competitive landscaping

Benchmarking in business is a great way to see how well you’re doing. But it’s so much more than just this – it lets you discover, understand, improve, grow, and set goals. If there’s one crucial thing I want you to know about successful market research examples, it’s the importance of doing benchmarking­ – often and well.

Croud is a global digital marketing partner to some of the world’s greatest brands. It develops and iterates marketing strategies on a daily basis..

Want to find out how it consistently shapes successful growth strategies? Read on.

Challenge: Brand and category-level traffic analysis across different markets are limited.

Action: Using detailed site-level traffic data and competitor app engagement metrics, Cloud could quickly understand what sites people visit, traffic share, growth of a sector over time, and how a client’s own growth compares with its rivals.

Impact: The impact of market research intelligence on Croud’s business is multifaceted. It can serve clients’ fresh data insights that shape marketing channels and revenue opportunities. This, in turn, builds trust, loyalty, and revenue:

• A global lingerie client was able to fine-tune localized marketing strategies and adjust media mixes to reflect category benchmarks. Ad copy was ‘tweaked,’ and new audiences were uncovered.
• A video-on-demand client was alerted to emerging players entering the market, as well as what tactics were being used to obtain traffic.
• A homecare retail client has been able to see the successful ad channels of its clients and adjust the marketing mix accordingly.

Read the full market research success story from Croud here.

Market Research Example #5 – New product development

When organizations develop plans for a new product or service, it requires insight, investment, and often a little intuition. Dynamic market intel can help you reveal shifts in consumer trends or behaviors before your rivals.

As a business in the travel sector, the pandemic hit Staysure harder than most – in fact the travel sector experienced losses of around 70% year on year. Market demands became an anomaly, and many rivals were forced to close their doors. To survive one of the toughest periods a business could ever face, Staysure needed to pivot, adapt, and go in a new direction.

Here’s how it turned things around.

Challenge: Survive the global pandemic and pivot its digital marketing strategy to meet the demand for new products in a shifting industry.

Action: Using Similarweb Digital Research Intelligence, Staysure analyzed competitors’ marketing tactics in real-time. This continuous monitoring enabled it to know when post-lockdown recoveries were occurring in real-time and allowed it to spot emerging trends , one of which was identified as an opportunity to bring a new product to market to address a shift in consumer demand.

Impact: Armed with this intel, it was able to develop a new insurance product that protected consumers against cancellations, medical expenses, and repatriation.

See more about how Staysure identified a new product opportunity for its business during one of the most challenging of times.

Market Research Example #6 – Shape stronger strategies

Making key business decisions about the future is tough at the best of times. Add in a global pandemic, the possible end of globalization as we know it, and who knows what other variables – business leaders have never (likely) known a time like it. Creating future-proof strategies is a must for any organization, and with the current climate, it’s harder than ever. A data-informed approach is the only logical route to take at any time, but none more so than now.

eToro is a market-leading social investing platform with a presence in over 100 countries and more than 27 million registered users. Each region operates within a different set of regulations and caters to unique market demands. To support eToro’s international expansion, the most up-to-date and accurate intel is needed to spearhead successful customer acquisition efforts across the globe.

Challenge: Finding reliable, competitive intelligence across international markets in a timely fashion

Action: The dedicated media buying at eToro used Similarweb Digital Research Intelligence to monitor competitor campaigns and evaluate potential media outlets, partnerships, and ad networks. Using deeper insights into website traffic, trends, and competitors’ campaigns, it could evaluate trends periodically, at both a regional and national level, to discover new traffic sources, evaluate and optimize existing media partnerships, and conduct keyword research each month.

Impact: The improved access to granular data insights has helped eToro negotiate with its publishers. As a result of being able to clearly see ad placement and creative campaign performance, it has improved ROI and increased its ability to out-trade rivals and gain market share .

Read more about how the team at eToro used digital insights to save time and make smarter decisions.

Market Research Example #7 – Identify the target audience

Every successful market research example I’ve ever seen starts and ends with the customer. Buyer personas shape product, price, and placement – and the development of these personas are relevant to all organizations. Being able to clearly identify a target audience in any market is crucial. Market dynamics mean a target audience is susceptible to change, so even established businesses need to keep watch.

Simplr is a customer support solution for growing brands, delivering staffing solutions via remote specialists and AI. As with any service-based business, being able to find and attract the right audience is crucial for growth and sustainability. It used market research to find and qualify high-caliber prospects and secure a more effective sales process.

Challenge: Targeting the right customers at the right time

Action: Simplr was able to get a detailed view of which new brands were growing the fastest by using digital performance data. This gave its sales team the ability to identify, qualify and prioritize potential companies based on solution fit and increasing need. Using a range of reports that show monthly traffic changes and traffic spikes in a custom sector, it saw high-growth sites with an expanding customer base and with this, an increased need for support services like Simplr.

Impact: Market sizing is now more dynamic and well-informed than ever before. Sales efficiency has increased, lead quality has improved, and sales performance is more effective as outreach is done in a more timely manner. Now, Simplr can identify and reach out to prospects during peak growth periods, and it’s seeing better conversions as a result.

Read more about how Simplr used successful market research to close more deals and improve pipeline efficiency here.

Market Research Example #8 – Find out what marketing channels deliver ROI

In good times and bad, it’s important to optmize marketing spend to ensure you invest time, efforts, and money in channels that deliver. A great example of market research in action is to apply research efforts and take the time to know which channels work, and where rival’s are winning and losing in your space.

Anything is Possible (AIP)  is a data-driven, communications strategy, media planning & buying company that covers all digital and offline media. Needless to say, it’s a business that depends on reliable, insightful, timely data to impact its clients and their goals.

Challenge: During COVID, a key client (the Institute of Cancer Research) faced declining donations. To survive, it needed to find new ways to find and convert audiences to donate.

Action: AIP utilized Similarweb’s Digital Research Intelligence to do a basic competitive analysis on key rivals of its client. This identified which channels were optimal, and where the most referrals on rival sites were originating from. It shows that premium publisher sites, such as The Guardian were sending significant traffic to competitor sites. With this information, it was able to develop a paid-ads campaign that displayed advertising on targetted guardian.com pages.

Impact: The campaign was a huge success, exceeding previous campaign conversion rates by 817%. Read more about how AIP used Similarweb to understand the right marketing channels to use.

Market Research Example #9 – Trendspotting to find growth opportunities

During the pandemic, many companies in the hospitality sector were forced to close their doors. It was a case of fight or flight, and there were clear winners and losers. Having the ability to spot industry trends and adapt fast was key to the survival of many firms. In this market research example, we explore how one consulting firm was able to help its customers pivot and thrive during turbulent times.

Wiideman Consulting Group provides multi-location brands with SEO research, audits, and strategy services.

Challenge: During the pandemic, food chains had to pivot from offering dining-in services to takeout and delivery services. With IHOP and Applebee’s as key clients of its firm, it needed to develop robust strategies quickly to help its clients survive. With consumers performing non-banded searches to find food delivery and take-out services, these traditional dine-in venues have no visibility online and were at risk of not being found by people looking to order alternative dining solutions while dine-in restaurants were closed.

  Action: Using Similarweb, it identified the right keyword opportunities, industry trends, and delivery service provider insights. This enabled it to develop a strategy that focused on increasing visibility in the locations where the business could provide takeaway and delivery services. With this data, it was able to help reposition brands within the search engine results pages and optimize content to generate leads and sales.

Doing this market research enabled it to make three key changes.

• Optimize the Google My Business profile to emphasize new service options for lunch, evening, and family meals.
• Design and deploy optimized content with new delivery and takeout subpages for each location.
• Addition of the ‘start order’ button as a floating call-to-action across all localized pages.

Impact: Driven by Similarweb insights, these tactics delivered favorable results for both of its clients in the hospitality sector.

• Organic traffic for both brands improved by 63% & 37%
• Revenues increased by 167% & 70% yoy

Ultimately, this market research enabled its clients to adapt to a changing market, and thrive when many others were forced to cease trading.

You can view the full write-up here to hear more about this success story.

Market research isn’t a one-and-done activity – rather, it’s a highly-habitual process and a powerful tool in your marketing arsenal. Due to fast-changing market dynamics, business leaders and strategists need market insights on the fly to respond and react to shifts in consumer behavior while staying focused on growth.

I’ve shared with you nine market research examples demonstrating how companies around the globe have successfully used market analysis to strategize, adapt, and grow. Similarweb Digital Research Intelligence impacted each of these examples, helping take the guesswork out of market research; so you can confidently make informed strategic decisions to grow your business.

Related Posts

The Future of UK Finance: Top Trends to Watch in 2024

From AI to Buy: The Role of Artificial Intelligence in Retail

How to Conduct a Social Media Competitor Analysis: 5 Quick Steps

Industry Research: The Data-Backed Approach

How to Do a Competitive Analysis: A Complete Guide

How to Check Website Traffic: Analyzing the Digital Data

Wondering what similarweb can do for you.

Here are two ways you can get started with Similarweb today!

The Ultimate Guide to Market Research [+Free Templates]

A comprehensive guide on Market Research with tools, examples of brands winning with research, and templates for surveys, focus groups + presentation template.

Rakefet is the CMO at Mayple. She manages all things marketing and leads our community of experts through live events, workshops, and expert interviews. MBA, 1 dog + 2 cats, and has an extensive collection of Chinese teas.

Learn about our

Natalie is a content writer and manager who is passionate about using her craft to empower others. She thrives on team dynamic, great coffee, and excellent content. One of these days, she might even get to her own content ideas.

Updated February 26, 2024.

Before you do anything in business you have to have a good grasp of the market. What’s the market like? Who are your competitors? And what are the pain points and challenges of your ideal customer? And how can you solve them? Once you have the answers to those questions then you are ready to move forward with a marketing plan and/or hire a digital marketing agency to execute it.

In this guide we break down what market research is, the different types of market research, and provide you with some of the best templates, tools, and examples, to help you execute it on your own.

Excited to learn?

Let’s dive in.

What is market research?

Market research is the process of gathering information about your target market and customers to determine the success of your product or service, make changes to your existing product, or understand the perception of your brand in the market.

“Research is formalized curiosity, it is poking and prying with a purpose.” - Zora Neale Hurston

We hear the phrase "product-market fit" all the time and that just means that a product solves a customer's need in the market. And it's very hard to get there without proper market research. Now, I know what you're going to say. Why not get actionable insights from your existing customers? Why not do some customer research?

The problem with customer research is two-fold:

• You have a very limited amount of data as your current customers don't represent the entire market.
• Customer research can introduce a lot of bias into the process.

So the real way to solve these issues is by going broader and conducting some market research.

Why do market research?

There are many benefits of doing market research for your company. Here are a few of them:

• Understand how much demand exists in the market, the market size
• Discover who your competitors are and where they are falling short.
• Better understand the needs of your target customers and the problems and pain points your product solves.
• Learn what your potential customers feel about your brand.
• Identify potential partners and new markets and opportunities.
• Determine which product features you should develop next.
• Find out what your ideal customer is thinking and feeling.
• Use these findings to improve your brand strategy and marketing campaigns.

“The goal is to transform data into information, and information into insight.” - Carly Fiorina

Market research allows you to make better business decisions at every stage of your business and helps you launch better products and services for your customers.

Primary vs secondary research

There are two main types of market research - primary and secondary research.

Primary research

Primary market research is when researchers collect information directly, instead of relying on outside sources of information. It could be done through interviews, online surveys, or focus groups and the advantage here is that the company owns that information. The disadvantage of using primary sources of information is that it's usually more expensive and time-consuming than secondary market research.

Secondary research

Secondary market research involves using existing data that is summarized and collected by third parties. Secondary sources could be commercial sources or public sources like libraries, other websites, blogs , government agencies, and existing surveys. It's data that's more readily available and it's usually much cheaper than conducting primary research.

Qualitative vs quantitative research

Qualitative research is about gathering qualitative data like the market sentiment about the products currently available on the market (read: words and meanings). Quantitative research deals with numbers and statistics. It's data that is numbers-based, countable, and measurable.

Types of market research

1. competitive analysis.

Every business needs to know its own strengths and weaknesses and how they compare with its largest competitors in the market. It helps brands identify gaps in the market, develop new products and services, uncover market trends, improve brand positioning , and increase their market share. A SWOT analysis is a good framework to use for this type of research.

2. Consumer insights

It's also equally important to know what consumers are thinking, what the most common problems are and what products they are purchasing. Consumer research can be done through social listening which involves tracking consumer conversations on social media. It could also include analyzing audiences of brands , online communities, and influencers, and analyzing trends in the market.

3. Brand awareness research

Brand awareness is a super important metric for understanding how well your target audience knows your brand. It's used to assess brand performance and the marketing effectiveness of a brand. It tells you about the associations consumers make when they think of your brand and what they believe you're all about.

4. Customer satisfaction research

 Customer satisfaction and loyalty are two really important levers for any business and you don't have to conduct in-depth interviews to get that information. There is a wide range of automated methods to get that kind of data including customer surveys such as NPS surveys, customer effort score (CES) surveys, and regularly asking your customers about their experience with your brand.

5. Customer segmentation research

 Customer segmentation research involves figuring out what buckets consumers fall into based on common characteristics such as - demographics, interests, purchasing behavior, and more. Market segmentation is super helpful for advertising campaigns, product launches, and customer journey mapping.

6. Interviews

Customer interviews are one of the most effective market research methods out there. It's a great way for business owners to get first-party data from their customers and get insights into how they are doing in real time.

7. Focus groups

Focus groups are a great way to get data on a specific demographic. It's one of the most well-known data collection methods and it involves taking a sample size of people and asking them some open-ended questions. It's a great way to get actionable insights from your target market.

8. Pricing research

 Pricing strategy has a huge influence on business growth and it's critical for any business to know how they compare with the leading brands in their niche. It can help you understand what your target customer is willing to pay for your product and at what price you should be selling it.

To start, get automated software to track your competitors' pricing . Then, summarize your research into a report and group the results based on product attributes and other factors. You can use quadrants to make it easier to read visually.

9. Campaign research

It's also important for a brand to research its past marketing campaigns to determine the results and analyze their success. It takes a lot of experimentation to nail the various aspects of a campaign and it's crucial for business leaders to continuously analyze and iterate.

10. Product/service use research

Product or user research gives you an idea of why and how an audience uses a product and gives you data about specific features. Studies show that usability testing is ranked among the most useful ways to discover user insights (8.7 out of 10), above digital analytics and user surveys. So it's a very effective way to measure the usability of a product.

Now that you know the different types of market research let's go through a step-by-step process of setting up your study.

How to conduct a market research study

Looking for your next business idea? Want to check which niche markets are going to be best for it? if it's going to Here's a pretty simple process for conducting

1. Define your buyer persona

The first step in market research is to understand who your buyers are. For that, you need a buyer persona (sometimes called a marketing persona) which is a fictional generalized description of your target customer. You could (and should) have several buyer personas to work with.

Key characteristics to include in your buyer personas are:

• Job title(s)
• Family size
• Major challenges

Now that you've got your customer personas it's time to decide who to work with for your research.

2. Identify the right people to engage with

It's critical that you pick the right group of people to research. This could make or break your market research study. It's important to pick a representative sample that most closely resembles your target customer. That way you'll be able to identify their actual characteristics, challenges, pain points, and buying behavior.

Here are a few strategies that will help you pick the right people:

• Select people who have recently interacted with you
• Pull a list of participants who made a recent purchase
• Call for participants on social media
• Leverage your own network
• Gather a mix of participants
• Offer an incentive (gift card, product access, content upgrades)

3. Pick your data collection method(s)

Here's a quick breakdown of all the different ways you could collect data for your market research study.

Surveys are by far the fastest method of gathering data. You could launch them on your site or send them in an email and automate the whole process. Regular surveys can also help brands improve their customer service so they help kill two birds with one stone.

Interviews take a little longer and require a detailed set of interview questions. Never go into an interview without a clear idea of what you're going to be asking. It's also a little more difficult to schedule time and to get your potential or current customers on the phone or on Zoom.

Focus group

Focus groups are controlled interviews with groups of people led by facilitators. Participants in focus groups are selected based on a set of predetermined criteria such as location, age, social status, income, and more.

Online tracking

Online tracking is done through digital analytics tools like HotJar or Google Analytics. Tracking user behavior on your site gets you an accurate analysis of who your demographic is and what are the types of products or content that they engage with.

The problem here is that you never get to find out the 'why' - the reason behind their behavior - and that's why you need to combine digital analytics with other data collection methods like surveys and usability/product testing.

Marketing analysis

Another great way to collect data is to analyze your marketing campaigns which gives you a great idea of who clicked on your ads, how often, and which device they used. It's a more focused way of using tracking to zero in on a specific marketing campaign.

Social media monitoring

We've talked about this one before. Social monitoring or listening is when you track online conversations on social media platforms. You can use a simple social listening tool to get all the data you need by searching for specific keywords, hashtags, or topics.

Subscription and registration data

Another great way to collect data is to look at your existing audience. That might include your email list, rewards program, or existing customers. Depending on the size of your list, it could give you some broad insights into the type of customers/users you have and what they are most interested in.

Monitoring in-store traffic

Conduct a customer observation session to monitor your actual customers and how they behave in your store (physically or online). Observation is a market research technique where highly-trained market researchers observe how people or consumers interact with products/services in a natural setting.

4. Prepare your research questions

Write down your research questions before you conduct the research. Make sure you cover all the topics that you are trying to gain clarity on and include open-ended questions. The type of questions you use will vary depending on your data collection approach from the last step.

If you're doing a survey or an in-person interview then here are some of the best questions to ask.

The awareness stage

• How did you know that something in this product category could help you?
• Think back to the time you first realized you needed [product category]. What was your challenge?
• How familiar were you with different options on the market?

The consideration stage

• Where did you go to find out the information?
• What was the first thing you did to research potential solutions?
• Did you search on Google? What specifically did you search for? Which keywords did you use?
• Which vendor sites did you visit?
• What did you find helpful? What turned you off?

The decision stage

• Which criteria did you use to compare different vendors?
• What vendors made it to the shortlist and what were the pros/cons of each?
• Who else was involved in the final decision?
• Allow time for further questions on their end.
• Don't forget to thank them for their time and confirm their email/address to receive the incentive you offered

If you noticed, the progression of these questions follows the stages of the buyer's journey which helps you to gain actionable insights into the entire customer experience.

5. List your primary competitors

There are two kinds of competitors - industry competitors and content competitors. Industry competitors compete with you on the actual product or service they sell. Content competitors compete with you in terms of the content they publish - whether that's on specific keywords or they rank higher on topics that you want to be ranked for.

It's important to write a list of all of your competitors and compare their strengths, weaknesses, competitive advantages, and the type of content they publish.

There are different ways to find your competitors. You can look on sites like G2 Crowd and check their industry quadrants.

You could also download a market report from Forrester or Gartner . And you could also search on social media or market research tools like SimilarWeb .

6. Summarize your findings

Now that you've done your research it's time to summarize your findings. Look for common themes in your research and try to present them in the simplest way possible. Use your favorite presentation software to document it and add it to your company database.

Here's a quick research outline you could use:

Background - your goals and why you conducted this study

Participants - who you've talked to. Break down the type of personas and/or customers you've spoken with.

Executive summary - what was the most interesting stuff you've learned? What do you plan to do about it?

Customer journey map - map out the specific motivations and behavioral insights you've gained from each stage of the customer journey (awareness, consideration, and decision).

Action plan - describe what action steps you're going to take to address the issues you've uncovered in your research and how you are going to promote your product/service to your target audience more effectively.

Market research template

Not sure where to begin? Need some templates to help you get started? We got them for you.

1. Market survey template

First and foremost, you need a template to run your market survey. In this template, you will find all the types of questions you should be asking - demographic, product, pricing, and brand questions. They can be used for market surveys, individual interviews, and focus groups.

We also present a variety of question formats for you to use:

• true/false questions
• multiple choice questions
• open response questions

2. SWOT analysis template

A strength, weakness, opportunities, and threats (SWOT) analysis is one of the best ways to do competitor research. It's a really simple analysis. There are four squares and you write down all four of these attributes for each of your competitors.

3. Focus group template

Not sure how to conduct focus groups? Here is a comprehensive template that will help you to take better notes and record your findings during the focus group meeting.

4. Marketing strategy template

The plan of action from your market research should become a vital part of your marketing strategy. We've actually created a marketing strategy template that you could download and use to update your marketing personas, your SWOT analysis, and your marketing channel strategies.

Market research examples

Here are some examples of the good, the bad, and the ugly in market research. Some brands thrive on research and some ignore it completely. Take a look.

McDonald's

McDonald’s sells its food in 97 countries around the world. Their secret? They do a lot of market research before they launch anything. The company uses four key questions in their research process:

• Which products are performing well?
• What prices are most affordable to customers?
• What are consumers reading and watching?
• What content do they consume?
• Which restaurants are most attended, and why?

They also extensively use customer feedback to improve their products. They even put some products up for a vote to see which ones are most loved by their customers.

The iconic coffee brand is valued at almost $30 billion and has over 30,000 coffee shops around the world and part of that success comes from their obsession with customer service. They launched a brilliant idea called “My Starbucks Idea” to try and make the customer feel a part of the journey.

It was an open innovation platform where customers could post their idea for a new coffee drink or food item and if it was good a company representative would actually reach out to them. It had a leaderboard and every year the company would develop some of these ideas.

In 2012, Starbucks launched 73 coffee products from ideas they received from customers. Cake pops and pumpkin spice lattes were born out of this platform, all thanks to market research. Can you imagine a world without pumpkin spice lattes?

For all its innovation Facebook had an epic market research failure. In 2013, Facebook partnered with HTC to launch a smartphone called First. It had Facebook’s interface on its home screen and that was a really jarring change for most people. Instead of taking you to a home screen with your favorite apps, Facebook really took center stage.

To be fair, you could turn it off and get a regular Android home window but that would be missing the entire reason you bought the phone in the first place. So it was a complete mismatch to consumers’ wants and the phone flopped.

Turns out, that nobody wanted to see Facebook when they first opened their phone 😅.

Bloom & Wild

Bloom & Wild is a UK flower delivery brand that was looking for their next campaign. They did some research and found out that people think red roses are cliche and prefer to buy something else as a gift on Valentine’s Day. So the brand chose not to sell roses for Valentine’s Day 2021 and made it into a “No Roses Campaign”.

The results - they saw a 51% increase in press coverage year after year.

Top tools used for market research

Here are some of the top market research and digital analytics tools you should try out for your next research project.

Answer the Public

Answer the public is a free market research tool that helps marketers figure out what questions people ask online. It's really easy to use. You put in a keyword or topic and it spits out a whole variety of questions and subtopics.

Spyfu is a search engine analytics platform that gives you data on where your competitors get their traffic from. It provides info on the kind of both organic traffic and PPC channels down to the specific keywords people used to find each site. It's a great tool to use to map the competitive landscape.

Think with Google

This is an online publication from Google's team where they publish consumer insights from real-time data and their own insights. It uses Google Analytics but presents it to you as a library of information. You can find industry data on a whole array of businesses from educational institutions to counseling services.

Want to do the most extensive market research possible? Use SimilarWeb. It's a competitive analysis and data tool that provides you with literally everything you need.

It has data on:

• Digital marketing data - SEO, traffic, advertising
• Economic trends - economic indicators like annual growth rate, audience, benchmarking
• eCommerce, investing, and even sales data

BuzzSumo is a great tool to use to get actionable insights from social media and content marketing. It aggregates data from various social media channels and shows you the type of content that users engage with and share on their pages.

Typeform is a survey tool that can help you make surveys and fun interactive forms. It's a great tool to use to make your forms more engaging for your audience. The tool has a bunch of easy templates and a ton of integrations to help you visualize that data and share it with your team.

Latana is a brand research tool that helps you understand consumer perception of your brand over time. It helps you answer some key questions about the type of values your customers have, and the type of audiences your competitors are targeting and helps you to focus your campaigns on the right audience for your business.

Statista is one of the most popular consumer data platforms around. It has a wealth of information about consumer markets, business conditions, and industry trends around the world. It's easier to use than most business publications because it aggregates all the data you need in one place. The downside is that it's a little pricy but perfect for teams that have the budget for it.

Dimensions.ai

Dimensions is a search engine for academic publications. It is a great resource if you're looking for deeper insights into things like psychology, micro and macroeconomics, and business trends. A lot of the articles are free to view just make sure you select the " All OA " option which stands for Open Access research.

Otter is an AI-powered transcription software for interviews and meetings. It sits in the background and transcribes your meeting for you and then provides you with a digitized conversation that can be stored, search for specific keywords, and analyzed. It's a great tool to use for doing interviews.

Yelp is a search engine for reviews of local businesses. It's one of the best sources of opinions about a whole variety of products and services. It's a great place to get ideas about the kind of interview questions you want to ask, to find out the pain points of your ideal customer, and to find deeper insights into your target audience.

You have to conduct your market research regularly if you want to see significant results. Try the different methods that we’ve outlined, see what works for you, and remember to keep your team’s focus on the customer. The more knowledgeable they are of your target customer’s needs and wants the better your targeting and marketing strategy will be.

Related Articles

Ben Kazinik

Omnichannel Personalization: How The Top Brands Scale Customer Experiences

Rakefet Yacoby From

The Best Digital Marketing Books in 2024

Marketing Freelancers Management 101

The Ultimate Guide to eCommerce Marketplaces

Ultimate eCommerce Guide to Conversion Rate Optimization

Learn / Blog / Article

Back to blog

How to do market research in 4 steps: a lean approach to marketing research

From pinpointing your target audience and assessing your competitive advantage, to ongoing product development and customer satisfaction efforts, market research is a practice your business can only benefit from.

Learn how to conduct quick and effective market research using a lean approach in this article full of strategies and practical examples. 

Last updated

Reading time.

A comprehensive (and successful) business strategy is not complete without some form of market research—you can’t make informed and profitable business decisions without truly understanding your customer base and the current market trends that drive your business.

In this article, you’ll learn how to conduct quick, effective market research  using an approach called 'lean market research'. It’s easier than you might think, and it can be done at any stage in a product’s lifecycle.

How to conduct lean market research in 4 steps

What is market research, why is market research so valuable, advantages of lean market research, 4 common market research methods, 5 common market research questions, market research faqs.

We’ll jump right into our 4-step approach to lean market research. To show you how it’s done in the real world, each step includes a practical example from Smallpdf , a Swiss company that used lean market research to reduce their tool’s error rate by 75% and boost their Net Promoter Score® (NPS) by 1%.

Research your market the lean way...

From on-page surveys to user interviews, Hotjar has the tools to help you scope out your market and get to know your customers—without breaking the bank.

The following four steps and practical examples will give you a solid market research plan for understanding who your users are and what they want from a company like yours.

1. Create simple user personas

A user persona is a semi-fictional character based on psychographic and demographic data from people who use websites and products similar to your own. Start by defining broad user categories, then elaborate on them later to further segment your customer base and determine your ideal customer profile .

How to get the data: use on-page or emailed surveys and interviews to understand your users and what drives them to your business.

How to do it right: whatever survey or interview questions you ask, they should answer the following questions about the customer:

Who are they?

What is their main goal?

What is their main barrier to achieving this goal?

Pitfalls to avoid:

Don’t ask too many questions! Keep it to five or less, otherwise you’ll inundate them and they’ll stop answering thoughtfully.

Don’t worry too much about typical demographic questions like age or background. Instead, focus on the role these people play (as it relates to your product) and their goals.

How Smallpdf did it: Smallpdf ran an on-page survey for a couple of weeks and received 1,000 replies. They learned that many of their users were administrative assistants, students, and teachers.

Next, they used the survey results to create simple user personas like this one for admins:

Who are they? Administrative Assistants.

What is their main goal? Creating Word documents from a scanned, hard-copy document or a PDF where the source file was lost.

What is their main barrier to achieving it? Converting a scanned PDF doc to a Word file.

💡Pro tip: Smallpdf used Hotjar Surveys to run their user persona survey. Our survey tool helped them avoid the pitfalls of guesswork and find out who their users really are, in their own words. 

You can design a survey and start running it in minutes with our easy-to-use drag and drop builder. Customize your survey to fit your needs, from a sleek one-question pop-up survey to a fully branded questionnaire sent via email. 

We've also created 40+ free survey templates that you can start collecting data with, including a user persona survey like the one Smallpdf used.

2. Conduct observational research

Observational research involves taking notes while watching someone use your product (or a similar product).

Overt vs. covert observation

Overt observation involves asking customers if they’ll let you watch them use your product. This method is often used for user testing and it provides a great opportunity for collecting live product or customer feedback .

Covert observation means studying users ‘in the wild’ without them knowing. This method works well if you sell a type of product that people use regularly, and it offers the purest observational data because people often behave differently when they know they’re being watched. 

Tips to do it right:

Record an entry in your field notes, along with a timestamp, each time an action or event occurs.

Make note of the users' workflow, capturing the ‘what,’ ‘why,’ and ‘for whom’ of each action.

Don’t record identifiable video or audio data without consent. If recording people using your product is helpful for achieving your research goal, make sure all participants are informed and agree to the terms.

Don’t forget to explain why you’d like to observe them (for overt observation). People are more likely to cooperate if you tell them you want to improve the product.

💡Pro tip: while conducting field research out in the wild can wield rewarding results, you can also conduct observational research remotely. Hotjar Recordings is a tool that lets you capture anonymized user sessions of real people interacting with your website. 

Observe how customers navigate your pages and products to gain an inside look into their user behavior . This method is great for conducting exploratory research with the purpose of identifying more specific issues to investigate further, like pain points along the customer journey and opportunities for optimizing conversion .

With Hotjar Recordings you can observe real people using your site without capturing their sensitive information

How Smallpdf did it: here’s how Smallpdf observed two different user personas both covertly and overtly.

Observing students (covert): Kristina Wagner, Principle Product Manager at Smallpdf, went to cafes and libraries at two local universities and waited until she saw students doing PDF-related activities. Then she watched and took notes from a distance. One thing that struck her was the difference between how students self-reported their activities vs. how they behaved (i.e, the self-reporting bias). Students, she found, spent hours talking, listening to music, or simply staring at a blank screen rather than working. When she did find students who were working, she recorded the task they were performing and the software they were using (if she recognized it).

Observing administrative assistants (overt): Kristina sent emails to admins explaining that she’d like to observe them at work, and she asked those who agreed to try to batch their PDF work for her observation day. While watching admins work, she learned that they frequently needed to scan documents into PDF-format and then convert those PDFs into Word docs. By observing the challenges admins faced, Smallpdf knew which products to target for improvement.

“Data is really good for discovery and validation, but there is a bit in the middle where you have to go and find the human.”

3. Conduct individual interviews

Interviews are one-on-one conversations with members of your target market. They allow you to dig deep and explore their concerns, which can lead to all sorts of revelations.

Listen more, talk less. Be curious.

Act like a journalist, not a salesperson. Rather than trying to talk your company up, ask people about their lives, their needs, their frustrations, and how a product like yours could help.

Ask "why?" so you can dig deeper. Get into the specifics and learn about their past behavior.

Record the conversation. Focus on the conversation and avoid relying solely on notes by recording the interview. There are plenty of services that will transcribe recorded conversations for a good price (including Hotjar!).

Avoid asking leading questions , which reveal bias on your part and pushes respondents to answer in a certain direction (e.g. “Have you taken advantage of the amazing new features we just released?).

Don't ask loaded questions , which sneak in an assumption which, if untrue, would make it impossible to answer honestly. For example, we can’t ask you, “What did you find most useful about this article?” without asking whether you found the article useful in the first place.

Be cautious when asking opinions about the future (or predictions of future behavior). Studies suggest that people aren’t very good at predicting their future behavior. This is due to several cognitive biases, from the misguided exceptionalism bias (we’re good at guessing what others will do, but we somehow think we’re different), to the optimism bias (which makes us see things with rose-colored glasses), to the ‘illusion of control’ (which makes us forget the role of randomness in future events).

How Smallpdf did it: Kristina explored her teacher user persona by speaking with university professors at a local graduate school. She learned that the school was mostly paperless and rarely used PDFs, so for the sake of time, she moved on to the admins.

A bit of a letdown? Sure. But this story highlights an important lesson: sometimes you follow a lead and come up short, so you have to make adjustments on the fly. Lean market research is about getting solid, actionable insights quickly so you can tweak things and see what works.

💡Pro tip: to save even more time, conduct remote interviews using an online user research service like Hotjar Engage , which automates the entire interview process, from recruitment and scheduling to hosting and recording.

You can interview your own customers or connect with people from our diverse pool of 200,000+ participants from 130+ countries and 25 industries. And no need to fret about taking meticulous notes—Engage will automatically transcribe the interview for you.

4. Analyze the data (without drowning in it)

The following techniques will help you wrap your head around the market data you collect without losing yourself in it. Remember, the point of lean market research is to find quick, actionable insights.

A flow model is a diagram that tracks the flow of information within a system. By creating a simple visual representation of how users interact with your product and each other, you can better assess their needs.

You’ll notice that admins are at the center of Smallpdf’s flow model, which represents the flow of PDF-related documents throughout a school. This flow model shows the challenges that admins face as they work to satisfy their own internal and external customers.

Affinity diagram

An affinity diagram is a way of sorting large amounts of data into groups to better understand the big picture. For example, if you ask your users about their profession, you’ll notice some general themes start to form, even though the individual responses differ. Depending on your needs, you could group them by profession, or more generally by industry.

We wrote a guide about how to analyze open-ended questions to help you sort through and categorize large volumes of response data. You can also do this by hand by clipping up survey responses or interview notes and grouping them (which is what Kristina does).

“For an interview, you will have somewhere between 30 and 60 notes, and those notes are usually direct phrases. And when you literally cut them up into separate pieces of paper and group them, they should make sense by themselves.”

Pro tip: if you’re conducting an online survey with Hotjar, keep your team in the loop by sharing survey responses automatically via our Slack and Microsoft Team integrations. Reading answers as they come in lets you digest the data in pieces and can help prepare you for identifying common themes when it comes time for analysis.

Hotjar lets you easily share survey responses with your team

Customer journey map

A customer journey map is a diagram that shows the way a typical prospect becomes a paying customer. It outlines their first interaction with your brand and every step in the sales cycle, from awareness to repurchase (and hopefully advocacy).

The above  customer journey map , created by our team at Hotjar, shows many ways a customer might engage with our tool. Your map will be based on your own data and business model.

📚 Read more: if you’re new to customer journey maps, we wrote this step-by-step guide to creating your first customer journey map in 2 and 1/2 days with free templates you can download and start using immediately.

Next steps: from research to results

So, how do you turn market research insights into tangible business results? Let’s look at the actions Smallpdf took after conducting their lean market research: first they implemented changes, then measured the impact.

Implement changes

Based on what Smallpdf learned about the challenges that one key user segment (admins) face when trying to convert PDFs into Word files, they improved their ‘PDF to Word’ conversion tool.

We won’t go into the details here because it involves a lot of technical jargon, but they made the entire process simpler and more straightforward for users. Plus, they made it so that their system recognized when you drop a PDF file into their ‘Word to PDF’ converter instead of the ‘PDF to Word’ converter, so users wouldn’t have to redo the task when they made that mistake. 

In other words: simple market segmentation for admins showed a business need that had to be accounted for, and customers are happier overall after Smallpdf implemented an informed change to their product.

Measure results

According to the Lean UX model, product and UX changes aren’t retained unless they achieve results.

Smallpdf’s changes produced:

A 75% reduction in error rate for the ‘PDF to Word’ converter

A 1% increase in NPS

Greater confidence in the team’s marketing efforts

"With all the changes said and done, we've cut our original error rate in four, which is huge. We increased our NPS by +1%, which isn't huge, but it means that of the users who received a file, they were still slightly happier than before, even if they didn't notice that anything special happened at all.”

Subscribe to fresh and free monthly insights.

Over 50,000 people interested in UX, product,
 digital empathy, and beyond, receive our newsletter every month. No spam, just thoughtful perspectives from a range of experts, new approaches to remote work, and loads more valuable insights. If that floats your boat, why not become a subscriber?

I have read and accepted the message outlined here: Hotjar uses the information you provide to us to send you relevant content, updates and offers from time to time. You can unsubscribe at any time by clicking the link at the bottom of any email.

Market research (or marketing research) is any set of techniques used to gather information and better understand a company’s target market. This might include primary research on brand awareness and customer satisfaction or secondary market research on market size and competitive analysis. Businesses use this information to design better products, improve user experience, and craft a marketing strategy that attracts quality leads and improves conversion rates.

David Darmanin, one of Hotjar’s founders, launched two startups before Hotjar took off—but both companies crashed and burned. Each time, he and his team spent months trying to design an amazing new product and user experience, but they failed because they didn’t have a clear understanding of what the market demanded.

With Hotjar, they did things differently . Long story short, they conducted market research in the early stages to figure out what consumers really wanted, and the team made (and continues to make) constant improvements based on market and user research.

Without market research, it’s impossible to understand your users. Sure, you might have a general idea of who they are and what they need, but you have to dig deep if you want to win their loyalty.

Here’s why research matters:

Obsessing over your users is the only way to win. If you don’t care deeply about them, you’ll lose potential customers to someone who does.

Analytics gives you the ‘what’, while research gives you the ‘why’. Big data, user analytics , and dashboards can tell you what people do at scale, but only research can tell you what they’re thinking and why they do what they do. For example, analytics can tell you that customers leave when they reach your pricing page, but only research can explain why.

Research beats assumptions, trends, and so-called best practices. Have you ever watched your colleagues rally behind a terrible decision? Bad ideas are often the result of guesswork, emotional reasoning, death by best practices , and defaulting to the Highest Paid Person’s Opinion (HiPPO). By listening to your users and focusing on their customer experience , you’re less likely to get pulled in the wrong direction.

Research keeps you from planning in a vacuum. Your team might be amazing, but you and your colleagues simply can’t experience your product the way your customers do. Customers might use your product in a way that surprises you, and product features that seem obvious to you might confuse them. Over-planning and refusing to test your assumptions is a waste of time, money, and effort because you’ll likely need to make changes once your untested business plan gets put into practice.

Lean User Experience (UX) design is a model for continuous improvement that relies on quick, efficient research to understand customer needs and test new product features.

Lean market research can help you become more...

Efficient: it gets you closer to your customers, faster.

Cost-effective: no need to hire an expensive marketing firm to get things started.

Competitive: quick, powerful insights can place your products on the cutting edge.

As a small business or sole proprietor, conducting lean market research is an attractive option when investing in a full-blown research project might seem out of scope or budget.

There are lots of different ways you could conduct market research and collect customer data, but you don’t have to limit yourself to just one research method. Four common types of market research techniques include surveys, interviews, focus groups, and customer observation.

Which method you use may vary based on your business type: ecommerce business owners have different goals from SaaS businesses, so it’s typically prudent to mix and match these methods based on your particular goals and what you need to know.

1. Surveys: the most commonly used

Surveys are a form of qualitative research that ask respondents a short series of open- or closed-ended questions, which can be delivered as an on-screen questionnaire or via email. When we asked 2,000 Customer Experience (CX) professionals about their company’s approach to research , surveys proved to be the most commonly used market research technique.

What makes online surveys so popular?  

They’re easy and inexpensive to conduct, and you can do a lot of data collection quickly. Plus, the data is pretty straightforward to analyze, even when you have to analyze open-ended questions whose answers might initially appear difficult to categorize.

We've built a number of survey templates ready and waiting for you. Grab a template and share with your customers in just a few clicks.

💡 Pro tip: you can also get started with Hotjar AI for Surveys to create a survey in mere seconds . Just enter your market research goal and watch as the AI generates a survey and populates it with relevant questions. 

Once you’re ready for data analysis, the AI will prepare an automated research report that succinctly summarizes key findings, quotes, and suggested next steps.

An example research report generated by Hotjar AI for Surveys

2. Interviews: the most insightful

Interviews are one-on-one conversations with members of your target market. Nothing beats a face-to-face interview for diving deep (and reading non-verbal cues), but if an in-person meeting isn’t possible, video conferencing is a solid second choice.

Regardless of how you conduct it, any type of in-depth interview will produce big benefits in understanding your target customers.

What makes interviews so insightful?

By speaking directly with an ideal customer, you’ll gain greater empathy for their experience , and you can follow insightful threads that can produce plenty of 'Aha!' moments.

3. Focus groups: the most unreliable

Focus groups bring together a carefully selected group of people who fit a company’s target market. A trained moderator leads a conversation surrounding the product, user experience, or marketing message to gain deeper insights.

What makes focus groups so unreliable?

If you’re new to market research, we wouldn’t recommend starting with focus groups. Doing it right is expensive , and if you cut corners, your research could fall victim to all kinds of errors. Dominance bias (when a forceful participant influences the group) and moderator style bias (when different moderator personalities bring about different results in the same study) are two of the many ways your focus group data could get skewed.

4. Observation: the most powerful

During a customer observation session, someone from the company takes notes while they watch an ideal user engage with their product (or a similar product from a competitor).

What makes observation so clever and powerful?

‘Fly-on-the-wall’ observation is a great alternative to focus groups. It’s not only less expensive, but you’ll see people interact with your product in a natural setting without influencing each other. The only downside is that you can’t get inside their heads, so observation still isn't a recommended replacement for customer surveys and interviews.

The following questions will help you get to know your users on a deeper level when you interview them. They’re general questions, of course, so don’t be afraid to make them your own.

1. Who are you and what do you do?

How you ask this question, and what you want to know, will vary depending on your business model (e.g. business-to-business marketing is usually more focused on someone’s profession than business-to-consumer marketing).

It’s a great question to start with, and it’ll help you understand what’s relevant about your user demographics (age, race, gender, profession, education, etc.), but it’s not the be-all-end-all of market research. The more specific questions come later.

2. What does your day look like?

This question helps you understand your users’ day-to-day life and the challenges they face. It will help you gain empathy for them, and you may stumble across something relevant to their buying habits.

3. Do you ever purchase [product/service type]?

This is a ‘yes or no’ question. A ‘yes’ will lead you to the next question.

4. What problem were you trying to solve or what goal were you trying to achieve?

This question strikes to the core of what someone’s trying to accomplish and why they might be willing to pay for your solution.

5. Take me back to the day when you first decided you needed to solve this kind of problem or achieve this goal.

This is the golden question, and it comes from Adele Revella, Founder and CEO of Buyer Persona Institute . It helps you get in the heads of your users and figure out what they were thinking the day they decided to spend money to solve a problem.

If you take your time with this question, digging deeper where it makes sense, you should be able to answer all the relevant information you need to understand their perspective.

“The only scripted question I want you to ask them is this one: take me back to the day when you first decided that you needed to solve this kind of problem or achieve this kind of a goal. Not to buy my product, that’s not the day. We want to go back to the day that when you thought it was urgent and compelling to go spend money to solve a particular problem or achieve a goal. Just tell me what happened.”

— Adele Revella , Founder/CEO at Buyer Persona Institute

Bonus question: is there anything else you’d like to tell me?

This question isn’t just a nice way to wrap it up—it might just give participants the opportunity they need to tell you something you really need to know.

That’s why Sarah Doody, author of UX Notebook , adds it to the end of her written surveys.

“I always have a last question, which is just open-ended: “Is there anything else you would like to tell me?” And sometimes, that’s where you get four paragraphs of amazing content that you would never have gotten if it was just a Net Promoter Score [survey] or something like that.”

What is the difference between qualitative and quantitative research?

Qualitative research asks questions that can’t be reduced to a number, such as, “What is your job title?” or “What did you like most about your customer service experience?” 

Quantitative research asks questions that can be answered with a numeric value, such as, “What is your annual salary?” or “How was your customer service experience on a scale of 1-5?”

 → Read more about the differences between qualitative and quantitative user research .

How do I do my own market research?

You can do your own quick and effective market research by 

Surveying your customers

Building user personas

Studying your users through interviews and observation

Wrapping your head around your data with tools like flow models, affinity diagrams, and customer journey maps

What is the difference between market research and user research?

Market research takes a broad look at potential customers—what problems they’re trying to solve, their buying experience, and overall demand. User research, on the other hand, is more narrowly focused on the use (and usability ) of specific products.

What are the main criticisms of market research?

Many marketing professionals are critical of market research because it can be expensive and time-consuming. It’s often easier to convince your CEO or CMO to let you do lean market research rather than something more extensive because you can do it yourself. It also gives you quick answers so you can stay ahead of the competition.

Do I need a market research firm to get reliable data?

Absolutely not! In fact, we recommend that you start small and do it yourself in the beginning. By following a lean market research strategy, you can uncover some solid insights about your clients. Then you can make changes, test them out, and see whether the results are positive. This is an excellent strategy for making quick changes and remaining competitive.

Net Promoter, Net Promoter System, Net Promoter Score, NPS, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.

Related articles

6 traits of top marketing leaders (and how to cultivate them in yourself)

Stepping into a marketing leadership role can stir up a mix of emotions: excitement, optimism, and, often, a gnawing doubt. "Do I have the right skills to truly lead and inspire?" If you've ever wrestled with these uncertainties, you're not alone.

Hotjar team

The 7 best BI tools for marketers in 2024 (and how to use them)

Whether you're sifting through campaign attribution data or reviewing performance reports from different sources, extracting meaningful business insights from vast amounts of data is an often daunting—yet critical—task many marketers face. So how do you efficiently evaluate your results and communicate key learnings? 

This is where business intelligence (BI) tools come in, transforming raw data into actionable insights that drive informed, customer-centric decisions. 

6 marketing trends that will shape the future of ecommerce in 2023

Today, marketing trends evolve at the speed of technology. Ecommerce businesses that fail to update their marketing strategies to meet consumers where they are in 2023 will be left out of the conversations that drive brand success. 

Geoff Whiting

• Skip to main content
• Skip to primary sidebar
• Skip to footer
• QuestionPro

• Solutions Industries Gaming Automotive Sports and events Education Government Travel & Hospitality Financial Services Healthcare Cannabis Technology Use Case NPS+ Communities Audience Contactless surveys Mobile LivePolls Member Experience GDPR Positive People Science 360 Feedback Surveys
• Resources Blog eBooks Survey Templates Case Studies Training Help center

Home Market Research

Market Research: What it Is, Methods, Types & Examples

Would you like to know why, how, and when to apply market research? Do you want to discover why your consumers are not buying your products? Are you interested in launching a new product, service, or even a new marketing campaign, but you’re not sure what your consumers want?

LEARN ABOUT: Market research vs marketing research

To answer the questions above, you’ll need help from your consumers. But how will you collect that data? In this case and in many other situations in your business, market research is the way to get all the answers you need.

In this ultimate guide about market research, you’ll find the definition, advantages, types of market research, and some examples that will help you understand this type of research. Don’t forget to download the free ebook available at the end of this guide!

LEARN ABOUT: Perceived Value

Content Index

Three key objectives of market research

Why is market research important.

• Types of Market Research: Methods and Examples

Steps for conducting Market Research

Benefits of an efficient market research, 5 market research tips for businesses, why does every business need market research, free market research ebook, what is market research.

Market research is a technique that is used to collect data on any aspect that you want to know to be later able to interpret it and, in the end, make use of it for correct decision-making.

Another more specific definition could be the following:

Market research is the process by which companies seek to collect data systematically to make better decisions. Still, its true value lies in the way in which all the data obtained is used to achieve a better knowledge of the market consumer.

The process of market research can be done through deploying surveys , interacting with a group of people, also known as a sample , conducting interviews, and other similar processes.  

The primary purpose of conducting market research is to understand or examine the market associated with a particular product or service to decide how the audience will react to a product or service. The information obtained from conducting market research can be used to tailor marketing/ advertising activities or determine consumers’ feature priorities/service requirement (if any).

LEARN ABOUT: Consumer Surveys

Conducting research is one of the best ways of achieving customer satisfaction , reducing customer churn and elevating business. Here are the reasons why market research is important and should be considered in any business:

• Valuable information: It provides information and opportunities about the value of existing and new products, thus, helping businesses plan and strategize accordingly.
• Customer-centric: It helps to determine what the customers need and want. Marketing is customer-centric and understanding the customers and their needs will help businesses design products or services that best suit them. Remember that tracing your customer journey is a great way to gain valuable insights into your customers’ sentiments toward your brand.
• Forecasts: By understanding the needs of customers, businesses can also forecast their production and sales. Market research also helps in determining optimum inventory stock.
• Competitive advantage: To stay ahead of competitors market research is a vital tool to carry out comparative studies. Businesses can devise business strategies that can help them stay ahead of their competitors.

LEARN ABOUT: Data Analytics Projects

Types of Market Research: Market Research Methods and Examples

Whether an organization or business wishes to know the purchase behavior of consumers or the likelihood of consumers paying a certain cost for a product segmentation , market research helps in drawing meaningful conclusions.

LEARN ABOUT: Behavioral Targeting

Depending on the methods and tools required, the following are the types:

1. Primary Market Research (A combination of both Qualitative and Quantitative Research):

Primary market research is a process where organizations or businesses get in touch with the end consumers or employ a third party to carry out relevant studies to collect data. The data collected can be qualitative data (non-numerical data) or quantitative data (numerical or statistical data).

While conducting primary market research, one can gather two types of information: Exploratory and Specific. Exploratory research is open-ended, where a problem is explored by asking open ended questions in a detailed interview format usually with a small group of people, also known as a sample. Here the sample size is restricted to 6-10 members. Specific research, on the other hand, is more pinpointed and is used to solve the problems that are identified by exploratory research.

LEARN ABOUT: Marketing Insight

As mentioned earlier, primary market research is a combination of qualitative market research and quantitative market research. Qualitative market research study involves semi-structured or unstructured data collected through some of the commonly used qualitative research methods like:

Focus groups :

Focus group is one of the commonly used qualitative research methods. Focus group is a small group of people (6-10) who typically respond to online surveys sent to them. The best part about a focus group is the information can be collected remotely, can be done without personally interacting with the group members. However, this is a more expensive method as it is used to collect complex information.

One-to-one interview:

As the name suggests, this method involves personal interaction in the form of an interview, where the researcher asks a series of questions to collect information or data from the respondents. The questions are mostly open-ended questions and are asked to facilitate responses. This method heavily depends on the interviewer’s ability and experience to ask questions that evoke responses.

Ethnographic research :

This type of in-depth research is conducted in the natural settings of the respondents. This method requires the interviewer to adapt himself/herself to the natural environment of the respondents which could be a city or a remote village. Geographical constraints can be a hindering market research factor in conducting this kind of research. Ethnographic research can last from a few days to a few years.

Organizations use qualitative research methods to conduct structured market research by using online surveys , questionnaires , and polls to gain statistical insights to make informed decisions.

LEARN ABOUT: Qualitative Interview

This method was once conducted using pen and paper. This has now evolved to sending structured online surveys to the respondents to gain actionable insights. Researchers use modern and technology-oriented survey platforms to structure and design their survey to evoke maximum responses from respondents.

Through a well-structured mechanism, data is easily collected and reported, and necessary action can be taken with all the information made available firsthand.

Learn more: How to conduct quantitative research

2. Secondary Market Research:

Secondary research uses information that is organized by outside sources like government agencies, media, chambers of commerce etc. This information is published in newspapers, magazines, books, company websites, free government and nongovernment agencies and so on. The secondary source makes use of the following:

• Public sources: Public sources like library are an awesome way of gathering free information. Government libraries usually offer services free of cost and a researcher can document available information.
• Commercial sources: Commercial source although reliable are expensive. Local newspapers, magazines, journal, television media are great commercial sources to collect information.
• Educational Institutions: Although not a very popular source of collecting information, most universities and educational institutions are a rich source of information as many research projects are carried out there than any business sector.

Learn more: Market Research Example with Types and Methods

A market research project may usually have 3 different types of objectives.

• Administrative : Help a company or business development, through proper planning, organization, and both human and material resources control, and thus satisfy all specific needs within the market, at the right time.
• Social : Satisfy customers’ specific needs through a required product or service. The product or service should comply with a customer’s requirements and preferences when consumed.
• Economical : Determine the economical degree of success or failure a company can have while being new to the market, or otherwise introducing new products or services, thus providing certainty to all actions to be implemented.

LEARN ABOUT:  Test Market Demand

Knowing what to do in various situations that arise during the investigation will save the researcher time and reduce research problems . Today’s successful enterprises use powerful market research survey software that helps them conduct comprehensive research under a unified platform, providing actionable insights much faster with fewer problems.

LEARN ABOUT:  Market research industry

Following are the steps to conduct effective market research.

Step #1: Define the Problem

Having a well-defined subject of research will help researchers when they ask questions. These questions should be directed to solve problems and must be adapted to the project. Make sure the questions are written clearly and that the respondents understand them. Researchers can conduct a marketing test with a small group to know if the questions are going to know whether the asked questions are understandable and if they will be enough to gain insightful results.

Research objectives should be written in a precise way and should include a brief description of the information that is needed and the way in which it will obtain it. They should have an answer to this question “why are we doing the research?”

Learn more: Interview Questions

Step #2: Define the Sample

To carry out market research, researchers need a representative sample that can be collected using one of the many sampling techniques . A representative sample is a small number of people that reflect, as accurately as possible, a larger group.

• An organization cannot waste their resources in collecting information from the wrong population. It is important that the population represents characteristics that matter to the researchers and that they need to investigate, are in the chosen sample.
• Take into account that marketers will always be prone to fall into a bias in the sample because there will always be people who do not answer the survey because they are busy, or answer it incompletely, so researchers may not obtain the required data.
• Regarding the size of the sample, the larger it is, the more likely it is to be representative of the population. A larger representative sample gives the researcher greater certainty that the people included are the ones they need, and they can possibly reduce bias. Therefore, if they want to avoid inaccuracy in our surveys, they should have representative and balanced samples.
• Practically all the surveys that are considered in a serious way, are based on a scientific sampling, based on statistical and probability theories.

There are two ways to obtain a representative sample:

• Probability sampling : In probability sampling , the choice of the sample will be made at random, which guarantees that each member of the population will have the same probability of selection bias and inclusion in the sample group. Researchers should ensure that they have updated information on the population from which they will draw the sample and survey the majority to establish representativeness.
• Non-probability sampling : In a non-probability sampling , different types of people are seeking to obtain a more balanced representative sample. Knowing the demographic characteristics of our group will undoubtedly help to limit the profile of the desired sample and define the variables that interest the researchers, such as gender, age, place of residence, etc. By knowing these criteria, before obtaining the information, researchers can have the control to create a representative sample that is efficient for us.

When a sample is not representative, there can be a margin of error . If researchers want to have a representative sample of 100 employees, they should choose a similar number of men and women.

The sample size is very important, but it does not guarantee accuracy. More than size, representativeness is related to the sampling frame , that is, to the list from which people are selected, for example, part of a survey.

LEARN ABOUT: Behavioral Research If researchers want to continue expanding their knowledge on how to determine the size of the sample consult our guide on sampling here.

Step #3: Carry out data collection

First, a data collection instrument should be developed. The fact that they do not answer a survey, or answer it incompletely will cause errors in research. The correct collection of data will prevent this.

Step #4: Analyze the results

Each of the points of the market research process is linked to one another. If all the above is executed well, but there is no accurate analysis of the results, then the decisions made consequently will not be appropriate. In-depth analysis conducted without leaving loose ends will be effective in gaining solutions. Data analysis will be captured in a report, which should also be written clearly so that effective decisions can be made on that basis.

Analyzing and interpreting the results is to look for a wider meaning to the obtained data. All the previous phases have been developed to arrive at this moment. How can researchers measure the obtained results? The only quantitative data that will be obtained is age, sex, profession, and number of interviewees because the rest are emotions and experiences that have been transmitted to us by the interlocutors. For this, there is a tool called empathy map that forces us to put ourselves in the place of our clientele with the aim of being able to identify, really, the characteristics that will allow us to make a better adjustment between our products or services and their needs or interests. When the research has been carefully planned, the hypotheses have been adequately defined and the indicated collection method has been used, the interpretation is usually carried out easily and successfully. What follows after conducting market research?

Learn more: Types of Interviews

Step #5: Make the Research Report

When presenting the results, researchers should focus on: what do they want to achieve using this research report and while answering this question they should not assume that the structure of the survey is the best way to do the analysis. One of the big mistakes that many researchers make is that they present the reports in the same order of their questions and do not see the potential of storytelling.

To make good reports, the best analysts give the following advice: follow the inverted pyramid style to present the results, answering at the beginning the essential questions of the business that caused the investigation. Start with the conclusions and give them fundamentals, instead of accumulating evidence. After this researchers can provide details to the readers who have the time and interest.

Step #6: Make Decisions

An organization or a researcher should never ask “why do market research”, they should just do it! Market research helps researchers to know a wide range of information, for example,  consumer purchase intentions, or gives feedback about the growth of the target market. They can also discover valuable information that will help in estimating the prices of their product or service and find a point of balance that will benefit them and the consumers.

Take decisions! Act and implement.

Learn more: Quantitative Research

• Make well-informed decisions: The growth of an organization is dependent on the way decisions are made by the management. Using market research techniques, the management can make business decisions based on obtained results that back their knowledge and experience. Market research helps to know market trends, hence to carry it out frequently to get to know the customers thoroughly.

LEARN ABOUT: Research Process Steps

• Gain accurate information: Market research provides real and accurate information that will prepare the organization for any mishaps that may happen in the future. By properly investigating the market, a business will undoubtedly be taking a step forward, and therefore it will be taking advantage of its existing competitors.
• Determine the market size: A researcher can evaluate the size of the market that must be covered in case of selling a product or service in order to make profits.
• Choose an appropriate sales system: Select a precise sales system according to what the market is asking for, and according to this, the product/service can be positioned in the market.
• Learn about customer preferences: It helps to know how the preferences (and tastes) of the clients change so that the company can satisfy preferences, purchasing habits, and income levels. Researchers can determine the type of product that must be manufactured or sold based on the specific needs of consumers.
• Gather details about customer perception of the brand: In addition to generating information, market research helps a researcher in understanding how the customers perceive the organization or brand.
• Analyze customer communication methods: Market research serves as a guide for communication with current and potential clients.
• Productive business investment: It is a great investment for any business because thanks to it they get invaluable information, it shows researchers the way to follow to take the right path and achieve the sales that are required.

LEARN ABOUT: Total Quality Management

The following tips will help businesses with creating a better market research strategy.

Tip #1: Define the objective of your research.

Before starting your research quest, think about what you’re trying to achieve next with your business. Are you looking to increase traffic to your location? Or increase sales? Or convert customers from one-time purchasers to regulars? Figuring out your objective will help you tailor the rest of your research and your future marketing materials. Having an objective for your research will flesh out what kind of data you need to collect.

Tip #2: Learn About Your Target Customers.

The most important thing to remember is that your business serves a specific kind of customer. Defining your specific customer has many advantages like allowing you to understand what kind of language to use when crafting your marketing materials, and how to approach building relationships with your customer. When you take time to define your target customer you can also find the best products and services to sell to them.

You want to know as much as you can about your target customer. You can gather this information through observation and by researching the kind of customers who frequent your type of business. For starters, helpful things to know are their age and income. What do they do for a living? What’s their marital status and education level?

Learn more: Customer Satisfaction

Tip #3: Recognize that knowing who you serve helps you define who you do not.

Let’s take a classic example from copywriting genius Dan Kennedy. He says that if you’re opening up a fine dining steakhouse focused on decadent food, you know right off the bat that you’re not looking to attract vegetarians or dieters. Armed with this information, you can create better marketing messages that speak to your target customers.

It’s okay to decide who is not a part of your target customer base. In fact, for small businesses knowing who you don’t cater to can be essential in helping you grow. Why? Simple, if you’re small your advantage is that you can connect deeply with a specific segment of the market. You want to focus your efforts on the right customer who already is compelled to spend money on your offer.

If you’re spreading yourself thin by trying to be all things to everyone, you will only dilute your core message. Instead, keep your focus on your target customer. Define them, go deep, and you’ll be able to figure out how you can best serve them with your products and services.

Tip #4: Learn from your competition.

This works for brick-and-mortar businesses as well as internet businesses because it allows you to step into the shoes of your customer and open up to a new perspective of your business. Take a look around the internet and around your town. If you can, visit your competitor’s shops. For example, if you own a restaurant specializing in Italian cuisine, dine at the other Italian place in your neighborhood or in the next township.

As you experience the business from the customer’s perspective, look for what’s being done right and wrong.

Can you see areas that need attention or improvement? How are you running things in comparison? What’s the quality of their product and customer service ? Are the customers here pleased? Also, take a close look at their market segment. Who else is patronizing their business? Are they the same kinds of people who spend money with you? By asking these questions and doing in-person research, you can dig up a lot of information to help you define your unique selling position and create even better offers for your customers.

Tip #5: Get your target customers to open up and tell you everything.

A good customer survey is one of the most valuable market research tools because it gives you the opportunity to get inside your customer’s head. However, remember that some feedback may be harsh, so take criticism as a learning tool to point you in the right direction.

Creating a survey is simple. Ask questions about what your customer thinks you’re doing right and what can be improved. You can also prompt them to tell you what kinds of products and services they’d like to see you add, giving you fantastic insight into how to monetize your business more. Many customers will be delighted to offer feedback. You can even give customers who fill out surveys a gift like a special coupon for their next purchase.

Bonus Tip: Use an insight & research repository

An insight & research repository is a consolidated research management platform to derive insights about past and ongoing market research. With the use of such a tool, you can leverage past research to get to insights faster, build on previously done market research and draw trendlines, utilize research techniques that have worked in the past, and more.

Market research is one of the most effective ways to gain insight into your customer base , competitors , and the overall market. The goal of conducting market research is to equip your company with the information you need to make informed decisions.

It is especially important when small businesses are trying to determine whether a new business idea is viable, looking to move into a new market, or are launching a new product or service.  Read below for a more in-depth look at how market research can help small businesses.

• COMPETITION According to a study conducted by Business Insider, 72% of small businesses focus on increasing revenue. Conducting research helps businesses gain insight into competitor behavior. By learning about your competitor’s strengths and weaknesses, you can learn how to position your product or offering. In order to be successful, small businesses need to have an understanding of what products and services competitors are offering, and their price point.

Learn more: Trend Analysis

• CUSTOMERS Many small businesses feel they need to understand their customers, only to conduct market research and learn they had the wrong assumptions. By researching, you can create a profile of your average customer and gain insight into their buying habits, how much they’re willing to spend, and which features resonate with them. Additionally, and perhaps more importantly, you can learn what will make someone use your product or service over a competitor.

Learn more: Customer Satisfaction Survey

• OPPORTUNITIES Potential opportunities, whether they are products or services, can be identified by conducting market research. By learning more about your customers, you can gather insights into complementary products and services. Consumer needs change over time, influenced by new technology and different conditions, and you may find new needs that are not being met, which can create new opportunities for your business.

Learn more: SWOT Analysis 

• FORECAST A small business is affected by the performance of the local and national economy, as are its’ customers. If consumers are worried, then they will be more restrained when spending money, which affects the business. By conducting research with consumers, businesses can get an idea of whether they are optimistic or apprehensive about the direction of the economy, and make adjustments as necessary. For example, a small business owner may decide to postpone a new product launch if it appears the economic environment is turning negative.

Learn more: 300+ Market Research Survey Questionnaires

Market research and market intelligence may be as complex as the needs that each business or project has. The steps are usually the same. We hope this ultimate guide helps you have a better understanding of how to make your own market research project to gather insightful data and make better decisions.

LEARN ABOUT: Projective Techniques

We appreciate you taking the time to read this ultimate guide. We hope it was helpful! 

You can now download our free ebook that will guide you through a market research project, from the planning stage to the presentation of the outcomes and their analysis.

Sign up now, and download our free ebook: The Hacker’s Guide to Advanced Research Methodologies 

DOWNLOAD NOW

MORE LIKE THIS

Employee Engagement App: Top 11 For Workforce Improvement 

Apr 10, 2024

Top 15 Employee Evaluation Software to Enhance Performance

Event Feedback Software: Top 11 Best in 2024

Apr 9, 2024

Top 10 Free Market Research Tools to Boost Your Business

Other categories.

• Academic Research
• Artificial Intelligence
• Assessments
• Brand Awareness
• Case Studies
• Communities
• Consumer Insights
• Customer effort score
• Customer Engagement
• Customer Experience
• Customer Loyalty
• Customer Research
• Customer Satisfaction
• Employee Benefits
• Employee Engagement
• Employee Retention
• Friday Five
• General Data Protection Regulation
• Insights Hub
• Life@QuestionPro
• Market Research
• Mobile diaries
• Mobile Surveys
• New Features
• Online Communities
• Question Types
• Questionnaire
• QuestionPro Products
• Release Notes
• Research Tools and Apps
• Revenue at Risk
• Survey Templates
• Training Tips
• Uncategorized
• Video Learning Series
• What’s Coming Up
• Workforce Intelligence

• Search Search Please fill out this field.

What Is Market Research?

• How It Works
• Primary vs. Secondary
• How to Conduct Research

The Bottom Line

• Marketing Essentials

How to Do Market Research, Types, and Example

Joules Garcia / Investopedia

Market research examines consumer behavior and trends in the economy to help a business develop and fine-tune its business idea and strategy. It helps a business understand its target market by gathering and analyzing data.

Market research is the process of evaluating the viability of a new service or product through research conducted directly with potential customers. It allows a company to define its target market and get opinions and other feedback from consumers about their interest in a product or service.

Research may be conducted in-house or by a third party that specializes in market research. It can be done through surveys and focus groups, among other ways. Test subjects are usually compensated with product samples or a small stipend for their time.

Key Takeaways

• Companies conduct market research before introducing new products to determine their appeal to potential customers.
• Tools include focus groups, telephone interviews, and questionnaires.
• The results of market research inform the final design of the product and determine how it will be positioned in the marketplace.
• Market research usually combines primary information, gathered directly from consumers, and secondary information, which is data available from external sources.

Market Research

How market research works.

Market research is used to determine the viability of a new product or service. The results may be used to revise the product design and fine-tune the strategy for introducing it to the public. This can include information gathered for the purpose of determining market segmentation . It also informs product differentiation , which is used to tailor advertising.

A business engages in various tasks to complete the market research process. It gathers information based on the market sector being targeted by the product. This information is then analyzed and relevant data points are interpreted to draw conclusions about how the product may be optimally designed and marketed to the market segment for which it is intended.

It is a critical component in the research and development (R&D) phase of a new product or service introduction. Market research can be conducted in many different ways, including surveys, product testing, interviews, and focus groups.

Market research is a critical tool that companies use to understand what consumers want, develop products that those consumers will use, and maintain a competitive advantage over other companies in their industry.

Primary Market Research vs. Secondary Market Research

Market research usually consists of a combination of:

• Primary research, gathered by the company or by an outside company that it hires
• Secondary research, which draws on external sources of data

Primary Market Research

Primary research generally falls into two categories: exploratory and specific research.

• Exploratory research is less structured and functions via open-ended questions. The questions may be posed in a focus group setting, telephone interviews, or questionnaires. It results in questions or issues that the company needs to address about a product that it has under development.
• Specific research delves more deeply into the problems or issues identified in exploratory research.

Secondary Market Research

All market research is informed by the findings of other researchers about the needs and wants of consumers. Today, much of this research can be found online.

Secondary research can include population information from government census data , trade association research reports , polling results, and research from other businesses operating in the same market sector.

History of Market Research

Formal market research began in Germany during the 1920s. In the United States, it soon took off with the advent of the Golden Age of Radio.

Companies that created advertisements for this new entertainment medium began to look at the demographics of the audiences who listened to each of the radio plays, music programs, and comedy skits that were presented.

They had once tried to reach the widest possible audience by placing their messages on billboards or in the most popular magazines. With radio programming, they had the chance to target rural or urban consumers, teenagers or families, and judge the results by the sales numbers that followed.

Types of Market Research

Face-to-face interviews.

From their earliest days, market research companies would interview people on the street about the newspapers and magazines that they read regularly and ask whether they recalled any of the ads or brands that were published in them. Data collected from these interviews were compared to the circulation of the publication to determine the effectiveness of those ads.

Market research and surveys were adapted from these early techniques.

To get a strong understanding of your market, it’s essential to understand demand, market size, economic indicators, location, market saturation, and pricing.

Focus Groups

A focus group is a small number of representative consumers chosen to try a product or watch an advertisement.

Afterward, the group is asked for feedback on their perceptions of the product, the company’s brand, or competing products. The company then takes that information and makes decisions about what to do with the product or service, whether that's releasing it, making changes, or abandoning it altogether.

Phone Research

The man-on-the-street interview technique soon gave way to the telephone interview. A telephone interviewer could collect information in a more efficient and cost-effective fashion.

Telephone research was a preferred tactic of market researchers for many years. It has become much more difficult in recent years as landline phone service dwindles and is replaced by less accessible mobile phones.

Survey Research

As an alternative to focus groups, surveys represent a cost-effective way to determine consumer attitudes without having to interview anyone in person. Consumers are sent surveys in the mail, usually with a coupon or voucher to incentivize participation. These surveys help determine how consumers feel about the product, brand, and price point.

Online Market Research

With people spending more time online, market research activities have shifted online as well. Data collection still uses a survey-style form. But instead of companies actively seeking participants by finding them on the street or cold calling them on the phone, people can choose to sign up, take surveys, and offer opinions when they have time.

This makes the process far less intrusive and less rushed, since people can participate on their own time and of their own volition.

How to Conduct Market Research

The first step to effective market research is to determine the goals of the study. Each study should seek to answer a clear, well-defined problem. For example, a company might seek to identify consumer preferences, brand recognition, or the comparative effectiveness of different types of ad campaigns.

After that, the next step is to determine who will be included in the research. Market research is an expensive process, and a company cannot waste resources collecting unnecessary data. The firm should decide in advance which types of consumers will be included in the research, and how the data will be collected. They should also account for the probability of statistical errors or sampling bias .

The next step is to collect the data and analyze the results. If the two previous steps have been completed accurately, this should be straightforward. The researchers will collect the results of their study, keeping track of the ages, gender, and other relevant data of each respondent. This is then analyzed in a marketing report that explains the results of their research.

The last step is for company executives to use their market research to make business decisions. Depending on the results of their research, they may choose to target a different group of consumers, or they may change their price point or some product features.

The results of these changes may eventually be measured in further market research, and the process will begin all over again.

Benefits of Market Research

Market research is essential for developing brand loyalty and customer satisfaction. Since it is unlikely for a product to appeal equally to every consumer, a strong market research program can help identify the key demographics and market segments that are most likely to use a given product.

Market research is also important for developing a company’s advertising efforts. For example, if a company’s market research determines that its consumers are more likely to use Facebook than X (formerly Twitter), it can then target its advertisements to one platform instead of another. Or, if they determine that their target market is value-sensitive rather than price-sensitive, they can work on improving the product rather than reducing their prices.

Market research only works when subjects are honest and open to participating.

Example of Market Research

Many companies use market research to test new products or get information from consumers about what kinds of products or services they need and don’t currently have.

For example, a company that’s considering starting a business might conduct market research to test the viability of its product or service. If the market research confirms consumer interest, the business can proceed confidently with its business plan . If not, the company can use the results of the market research to make adjustments to the product to bring it in line with customer desires.

What Are the Main Types of Market Research?

The main types of market research are primary research and secondary research. Primary research includes focus groups, polls, and surveys. Secondary research includes academic articles, infographics, and white papers.

Qualitative research gives insights into how customers feel and think. Quantitative research uses data and statistics such as website views, social media engagement, and subscriber numbers.

What Is Online Market Research?

Online market research uses the same strategies and techniques as traditional primary and secondary market research, but it is conducted on the Internet. Potential customers may be asked to participate in a survey or give feedback on a product. The responses may help the researchers create a profile of the likely customer for a new product.

What Are Paid Market Research Surveys?

Paid market research involves rewarding individuals who agree to participate in a study. They may be offered a small payment for their time or a discount coupon in return for filling out a questionnaire or participating in a focus group.

What Is a Market Study?

A market study is an analysis of consumer demand for a product or service. It looks at all of the factors that influence demand for a product or service. These include the product’s price, location, competition, and substitutes as well as general economic factors that could influence the new product’s adoption, for better or worse.

Market research is a key component of a company’s research and development (R&D) stage. It helps companies understand in advance the viability of a new product that they have in development and to see how it might perform in the real world.

Britannica Money. “ Market Research .”

U.S. Small Business Administration. “ Market Research and Competitive Analysis .”

• How to Start a Business: A Comprehensive Guide and Essential Steps 1 of 25
• How to Do Market Research, Types, and Example 2 of 25
• Marketing Strategy: What It Is, How It Works, and How to Create One 3 of 25
• Marketing in Business: Strategies and Types Explained 4 of 25
• What Is a Marketing Plan? Types and How to Write One 5 of 25
• Business Development: Definition, Strategies, Steps & Skills 6 of 25
• Business Plan: What It Is, What's Included, and How to Write One 7 of 25
• Small Business Development Center (SBDC): Meaning, Types, Impact 8 of 25
• How to Write a Business Plan for a Loan 9 of 25
• Business Startup Costs: It’s in the Details 10 of 25
• Startup Capital Definition, Types, and Risks 11 of 25
• Bootstrapping Definition, Strategies, and Pros/Cons 12 of 25
• Crowdfunding: What It Is, How It Works, and Popular Websites 13 of 25
• Starting a Business with No Money: How to Begin 14 of 25
• A Comprehensive Guide to Establishing Business Credit 15 of 25
• Equity Financing: What It Is, How It Works, Pros and Cons 16 of 25
• Best Startup Business Loans 17 of 25
• Sole Proprietorship: What It Is, Pros and Cons, and Differences From an LLC 18 of 25
• Partnership: Definition, How It Works, Taxation, and Types 19 of 25
• What Is an LLC? Limited Liability Company Structure and Benefits Defined 20 of 25
• Corporation: What It Is and How to Form One 21 of 25
• Starting a Small Business: Your Complete How-to Guide 22 of 25
• Starting an Online Business: A Step-by-Step Guide 23 of 25
• How to Start Your Own Bookkeeping Business: Essential Tips 24 of 25
• How to Start a Successful Dropshipping Business: A Comprehensive Guide 25 of 25

• Terms of Service
• Editorial Policy
• Privacy Policy
• Your Privacy Choices

Root out friction in every digital experience, super-charge conversion rates, and optimize digital self-service

Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve

Increase revenue and loyalty with real-time insights and recommendations delivered to teams on the ground

Know how your people feel and empower managers to improve employee engagement, productivity, and retention

Take action in the moments that matter most along the employee journey and drive bottom line growth

Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people

Get faster, richer insights with qual and quant tools that make powerful market research available to everyone

Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts

Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market

Explore the platform powering Experience Management

• Free Account
• For Digital
• For Customer Care
• For Human Resources
• For Researchers
• Financial Services
• All Industries

Popular Use Cases

• Customer Experience
• Employee Experience
• Employee Exit Interviews
• Net Promoter Score
• Voice of Customer
• Customer Success Hub
• Product Documentation
• Training & Certification
• XM Institute
• Popular Resources
• Customer Stories

Market Research

• Artificial Intelligence
• Partnerships
• Marketplace

The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Salt Lake City.

• English/AU & NZ
• Español/Europa
• Español/América Latina
• Português Brasileiro
• REQUEST DEMO
• Experience Management
• Market Research Templates

Try Qualtrics for free

Market research templates: what they are and how to use them.

18 min read Interested in market research but need some templates to start with? In this guide, we unpack market research, survey planning best practice and share some of our best templates for brand, customer, product and employee research.

What is a market research template?

While you’re no doubt familiar with the concept of market research and how it can help you to reach your target audiences and improve your product or service , the real challenge is designing a market research plan that is conducive to excellent results.

All of this starts with the right market research template(s) to help you analyze specific target audiences, collect the right data and uncover insights that can drive actionable change.

In this article, we’re going to:

• talk about market research and its use cases,
• provide you with a standard template that allows you to plan your research,
• and share several other templates to help you with specific types of market research

You can also check out our free template library.

But first, let’s revisit market research.

What is market research?

Market research is the process of determining the viability of a new service or product through surveys and questionnaires with prospects and/or customers. It involves gathering information about market needs and prospect/customer preferences .

Through market research, you can discover and/or refine your target market, get opinions and feedback on what you provide to them and uncover further prospect/customer pain points and expectations of your service or product .

Market research can be conducted in-house, either by you and your research team, or through a third-party company that specializes in it (they will typically have their own research panels or be capable of creating a research panel to suit your requirements).

The four common types of market research

There are lots of different ways to conduct market research to collect customer data and feedback , test product concepts , and do brand research, but the four most common are:

The most commonly used form of market research, surveys are a form of qualitative research that asks respondents a series of open or closed-ended questions , delivered either as an on-screen questionnaire or email.

Surveys are incredibly popular because they’re cheap, easy to produce, and can capture data very quickly, leading to faster insights.

2) Focus groups

Why not bring together a carefully selected group of people in your target market using focus groups? Though more expensive and complex than surveys and interviews, focus groups can offer deeper insight into prospect and customer behavior – from how users experience your products and services to what marketing messages really resonate with them.

Of course, as a market research method that’s reliant on a moderator to steer conversation, it can be subject to bias (as different moderators might have preferred questions or be more forceful) and if you cut corners (not asking all the necessary questions or making assumptions based on responses), the data could get skewed.

3) Observation

As if you were a fly-on-the-wall, the observation market research method can be incredibly powerful. Rather than interviewing or surveying users, you simply take notes while someone from your target market/target audience engages with your product . How are they using it? What are they struggling with? Do they look as though they have concerns?

Observing your target audience/target market in this fashion is a great alternative to the other more traditional methods on this list. It’s less expensive and far more natural as it isn’t guided by a moderator or a predefined set of questions. The only issue is that you can’t get feedback directly from the mouth of the user, so it’s worth combining this type of research with interviews, surveys, and/or focus groups.

4) Interviews

Interviews allow for face-to-face discussions (both in-person and virtually), allowing for more natural conversations with participants.

For gleaning deeper insights (especially with non-verbal cues giving greater weight to opinions), there’s nothing better than face-to-face interviews. Any kind of interview will provide excellent information, helping you to better understand your prospects and target audience/target market.

Use cases for market research

When you want to understand your prospects and/or customers, but have no existing data to set a benchmark – or want to improve your products and services quickly – market research is often the go-to.

Market research (as mentioned above), helps you to discover how prospects and customers feel about your products and services, as well as what they would like to see .

But there are more use cases and benefits to market research than the above.

Reduce risk of product and business failure

With any new venture, there’s no guarantee that the new idea will be successful. As such, it’s up to you to establish the market’s appetite for your product or service. The easiest way to do this is through market research – you can understand the challenges prospects face and quickly identify where you can help. With the data from your market survey, you can then create a solution that addresses the needs and expectations of would-be customers.

Forecast future trends

Market research doesn’t just help you to understand the current market – it also helps you to forecast future needs. As you conduct your research and analyze the findings, you can identify trends – for example, how brands and businesses are adopting new technology to improve customer experiences or how sustainability is becoming a core focus for packaging. Whatever it is you’re looking to understand about the future of business in your market, comprehensive market research can help you to identify it.

Stay ahead of the competition

Understanding your market and what prospects and customers want from you will help to keep you ahead of the competition . The fact is that the top businesses frequently invest in market research to get an edge, and those that don’t tap into the insights of their audience are missing low-hanging fruit.

As well as helping you to stay in front, you can also use market research to identify gaps in the market, e.g. your competitors’ strengths and weaknesses . Just have participants answer questions about competitor products/services – or even use the products/services – and work out how you can refine your offerings to address these issues.

Plan more strategically

What’s the foundation of your business strategy? If it’s based on evidence, e.g. what people expect of your products and services, it’ll be much easier to deliver something that works. Rather than making assumptions about what you should do, market research gives you a clear, concrete understanding of what people want to see.

Check out our guide to market research for a more comprehensive breakdown.

How do you write a market research plan/template?

A market research plan is very similar to a brief in that it documents the most vital information and steps about your project. Consider it a blueprint that outlines your main objective (summary), key questions and outcomes, target audience and size, your timeline, budget, and other key variables.

Let’s talk about them in more detail.

Elements of a great market research plan

1) overview or summary.

Use the first section of your market research plan to outline the background to the problem that you are attempting to solve (this is usually your problem statement or problem question). Include background information on the study’s purpose and the business to provide context to those who would read the report, as well as the need for the research. Keep the overview simple and concise; focus on the most salient elements.

2) Objectives

What is it that you hope to achieve with this survey? Your objectives are the most important part of the survey. Make sure to list 3-5 of the decisions or initiatives that the research will influence.

For example:

Understand the most-used channels for customer engagement and purchasing to decide where to prioritize marketing and sales budget in Q1 2022. Determine what’s causing customer churn at the later stages of the buyer journey and implement a new retention and sales strategy to address it.

Your objectives should be smart, that is: Specific, Measurable, Attainable, Relevant, and Timely.

3) Deliverables (or outcomes)

This section should focus on what you expect to have at the end of the project. How many responses are you looking for? How will the data be presented? Who will the data be shared with? (Stakeholders, executives) What are your next steps? Make sure you state how you will collect and analyze the data once it’s available.

Products such as Qualtrics CoreXM make this process fast and incredibly easy to do, drastically reducing the time to insights so you can make more meaningful changes, faster.

4) Target audience

Not to be confused with your market research sample, your target audience represents who you want to research. Of course, your sample may include ideal buyers from your target audience. Here you want to define the main variables or factors of your audience: demographic , age, location , product interaction, experience, and so on. It’s worth building out your buyer personas (if you haven’t already) and including a quick breakdown of them here.

5) Sample plan

How many participants do you want to research and what kind of groups do you want to reach? Depending on these two variables, you may have to use qualitative, quantitative , or multi-method approaches.

6) Research methods

What methods will you use in your market research project? The insights (and the granularity of those insights) will depend on the methods and tools you choose. For example, and as mentioned earlier, surveys are often the go-to for many organizations as they’re affordable and straightforward, but if you want to get more personal views from your respondents, one-to-one interviews might be more applicable. You might even want to take a hands-off approach and simply observe participants as they use your products, or try a combination of research methods. Make sure to outline what methods you will use as part of your research plan.

7) Timeline

How long will your research project run? It’s worth putting together a Gantt chart to highlight key milestones in the project, along with dependencies, and to break down tasks as much as possible. Schedule in contingency time in case some tasks or research runs over – or you need more responses.

Set a budget for the overall program and list it in your plan. Though this might be the most difficult aspect of any research plan, it helps you to be more strategic about tasks and hold people accountable at each stage of the process. If costs go over, that’s good to know for future market research. If costs are lower than anticipated, you then have the opportunity to do further research or prop up other areas of the study.

9) Ethical concerns or conflicts of interest

One of the most important parts of your market research plan, you should highlight any ethical concerns. To begin with, it’s your duty to state whether or not responses will be kept confidential and anonymous as part of the study. It’s also important to allow participants to remain anonymous and ensure you protect their privacy at all times.

Another issue to consider is stereotyping. Any analysis of real populations needs to make approximations and place individuals into groups, but if conducted irresponsibly, stereotyping can lead to undesirable results.

Lastly, conflicts of interest – it may be that researchers have interests in the outcome of the project that lead to a personal advantage that might compromise the integrity of your market research project. You should clearly state in your market research report that any potential conflicts of interest are highlighted and addressed before continuing.

But I want a faster solution!

Well, there’s a quicker and far easier way to do all of the above and get the data you need – just use a market research survey template. In our next section, we’re going to share a whole list of templates that you can use.

Free market research survey templates

No matter what kind of research you want to conduct, we have templates that will remove the complexity of the task and empower you to get more from your data. Below we’ve compiled a list of templates for four key experience areas: Brand , Customer , Employee , and Product .

All of our research templates are free. All you need to do is sign up for a free Qualtrics account to access them.

Brand experience market research templates:

• Logo testing : Collect feedback to help you evaluate and iterate on your logo designs and concepts
• Brand awareness : Track the level of brand awareness in your target market, including current and potential future customers
• Ad testing : Evaluate your consumers’ reaction to an advertisement so you know which campaigns to deploy before you invest
• A/B testing : Quickly and easily compare to versions or options in a study, whether it’s a design, headline, color palette or a mock-up of your latest ad campaign

Customer experience market research templates

• Student satisfaction : Gather feedback on how your institution is delivering on the student experience
• Net promoter score (NPS) : Measure customer loyalty and understand how they feel about your product or service using one of the world’s best-recognized metrics
• Customer satisfaction : Evaluate how satisfied your customers are with your company, including the products and services you provide, and how they are treated when they buy from you
• Customer service : Gain insights into the contact center experience, so you can achieve and maintain optimum levels of customer experience (CX) performance
• Event feedback : Measure the effectiveness of your events and how well they meet attendee expectations so that you can continuously improve your offering
• IT help desk : Understand how satisfied your employees and customers are with your IT help desk experience
• Website suggestion box : Collect visitor feedback on how your website can be improved
• Website satisfaction : Find out how satisfied visitors are with your website’s design, usability, and performance
• Store purchase feedback : Capture customer experience data at the point of purchase to help you improve the in-store experience
• Online purchase feedback : Find out how well your online shopping experience performs against customer needs and expectations

Employee experience market research templates

• Employee satisfaction : Get an overview of your current employee experience
• Manager feedback : Improve your skills as a leader with valuable feedback from your team
• Employee engagement : Find out how employees find the current experience at your workplace with this entry-level engagement survey
• Employee exit interview : Understand why your employees are leaving and how they’ll speak about your company once they’re gone with this survey template
• Employee onboarding : Improve your onboarding program by understanding what’s working and what’s not
• Team event planning : Collect inputs from employees to plan a team event that works for everyone
• Meeting feedback : Check-in with team members after a meeting to see how well your company is running and what improvements can be made
• Interview feedback : Improve your candidate experience by gathering actionable insights about the interview process
• Employee suggestion box : Gather anonymous data to help address concerns and improve the employee experience in your organization
• Candidate experience : Improve your candidate experience to increase brand perception, offer acceptance rates, and hiring process efficiency with this single-touchpoint survey template
• Employee suggestion action : Take employee feedback a step further by working with your staff to quantify solutions based on their experience data

Product experience market research templates

• Product research : Evaluate your consumers’ reaction to a new product or product feature across every stage of the product development journey
• Pricing : Understand how to set the exact price point for your product or service, according to your target consumers
• Feature prioritization : Compare and contrast product features using conjoint analysis to find the optimal mix for your customers
• Product package testing : Collect feedback on your product packaging to see how well it meets the needs and expectations of your customers

Armed with the right market research templates, getting the information you need across brand, product, customer and employee disciplines — as well as beyond — is significantly easier.

But if you want help putting together complex market research and scaling your in-house research team to get agile insights, check out our guide to building an agile research function.

Insights are more important than ever, especially during times of change, but building a great team takes a lot of time and money.

In our eBook, we’ll explain how you can:

• Scale your research team
• Build a smart partner strategy
• Ensure you have the right technology for market research and data analysis

Tackle your market research with our agile market research eBook

Related resources

Market intelligence 10 min read, marketing insights 11 min read, ethnographic research 11 min read, qualitative vs quantitative research 13 min read, qualitative research questions 11 min read, qualitative research design 12 min read, primary vs secondary research 14 min read, request demo.

Ready to learn more about Qualtrics?

How to Do Market Research: The Complete Guide

Learn how to do market research with this step-by-step guide, complete with templates, tools and real-world examples.

Access best-in-class company data

Get trusted first-party funding data, revenue data and firmographics

What are your customers’ needs? How does your product compare to the competition? What are the emerging trends and opportunities in your industry? If these questions keep you up at night, it’s time to conduct market research.

Market research plays a pivotal role in your ability to stay competitive and relevant, helping you anticipate shifts in consumer behavior and industry dynamics. It involves gathering these insights using a wide range of techniques, from surveys and interviews to data analysis and observational studies.

In this guide, we’ll explore why market research is crucial, the various types of market research, the methods used in data collection, and how to effectively conduct market research to drive informed decision-making and success.

What is market research?

Market research is the systematic process of gathering, analyzing and interpreting information about a specific market or industry. The purpose of market research is to offer valuable insight into the preferences and behaviors of your target audience, and anticipate shifts in market trends and the competitive landscape. This information helps you make data-driven decisions, develop effective strategies for your business, and maximize your chances of long-term growth.

Why is market research important? 

By understanding the significance of market research, you can make sure you’re asking the right questions and using the process to your advantage. Some of the benefits of market research include:

• Informed decision-making: Market research provides you with the data and insights you need to make smart decisions for your business. It helps you identify opportunities, assess risks and tailor your strategies to meet the demands of the market. Without market research, decisions are often based on assumptions or guesswork, leading to costly mistakes.
• Customer-centric approach: A cornerstone of market research involves developing a deep understanding of customer needs and preferences. This gives you valuable insights into your target audience, helping you develop products, services and marketing campaigns that resonate with your customers.
• Competitive advantage: By conducting market research, you’ll gain a competitive edge. You’ll be able to identify gaps in the market, analyze competitor strengths and weaknesses, and position your business strategically. This enables you to create unique value propositions, differentiate yourself from competitors, and seize opportunities that others may overlook.
• Risk mitigation: Market research helps you anticipate market shifts and potential challenges. By identifying threats early, you can proactively adjust their strategies to mitigate risks and respond effectively to changing circumstances. This proactive approach is particularly valuable in volatile industries.
• Resource optimization: Conducting market research allows organizations to allocate their time, money and resources more efficiently. It ensures that investments are made in areas with the highest potential return on investment, reducing wasted resources and improving overall business performance.
• Adaptation to market trends: Markets evolve rapidly, driven by technological advancements, cultural shifts and changing consumer attitudes. Market research ensures that you stay ahead of these trends and adapt your offerings accordingly so you can avoid becoming obsolete. 

As you can see, market research empowers businesses to make data-driven decisions, cater to customer needs, outperform competitors, mitigate risks, optimize resources and stay agile in a dynamic marketplace. These benefits make it a huge industry; the global market research services market is expected to grow from $76.37 billion in 2021 to $108.57 billion in 2026 . Now, let’s dig into the different types of market research that can help you achieve these benefits.

Types of market research 

• Qualitative research
• Quantitative research
• Exploratory research
• Descriptive research
• Causal research
• Cross-sectional research
• Longitudinal research

Despite its advantages, 23% of organizations don’t have a clear market research strategy. Part of developing a strategy involves choosing the right type of market research for your business goals. The most commonly used approaches include:

1. Qualitative research

Qualitative research focuses on understanding the underlying motivations, attitudes and perceptions of individuals or groups. It is typically conducted through techniques like in-depth interviews, focus groups and content analysis — methods we’ll discuss further in the sections below. Qualitative research provides rich, nuanced insights that can inform product development, marketing strategies and brand positioning.

2. Quantitative research

Quantitative research, in contrast to qualitative research, involves the collection and analysis of numerical data, often through surveys, experiments and structured questionnaires. This approach allows for statistical analysis and the measurement of trends, making it suitable for large-scale market studies and hypothesis testing. While it’s worthwhile using a mix of qualitative and quantitative research, most businesses prioritize the latter because it is scientific, measurable and easily replicated across different experiments.

3. Exploratory research

Whether you’re conducting qualitative or quantitative research or a mix of both, exploratory research is often the first step. Its primary goal is to help you understand a market or problem so you can gain insights and identify potential issues or opportunities. This type of market research is less structured and is typically conducted through open-ended interviews, focus groups or secondary data analysis. Exploratory research is valuable when entering new markets or exploring new product ideas.

4. Descriptive research

As its name implies, descriptive research seeks to describe a market, population or phenomenon in detail. It involves collecting and summarizing data to answer questions about audience demographics and behaviors, market size, and current trends. Surveys, observational studies and content analysis are common methods used in descriptive research. 

5. Causal research

Causal research aims to establish cause-and-effect relationships between variables. It investigates whether changes in one variable result in changes in another. Experimental designs, A/B testing and regression analysis are common causal research methods. This sheds light on how specific marketing strategies or product changes impact consumer behavior.

6. Cross-sectional research

Cross-sectional market research involves collecting data from a sample of the population at a single point in time. It is used to analyze differences, relationships or trends among various groups within a population. Cross-sectional studies are helpful for market segmentation, identifying target audiences and assessing market trends at a specific moment.

7. Longitudinal research

Longitudinal research, in contrast to cross-sectional research, collects data from the same subjects over an extended period. This allows for the analysis of trends, changes and developments over time. Longitudinal studies are useful for tracking long-term developments in consumer preferences, brand loyalty and market dynamics.

Each type of market research has its strengths and weaknesses, and the method you choose depends on your specific research goals and the depth of understanding you’re aiming to achieve. In the following sections, we’ll delve into primary and secondary research approaches and specific research methods.

Primary vs. secondary market research

Market research of all types can be broadly categorized into two main approaches: primary research and secondary research. By understanding the differences between these approaches, you can better determine the most appropriate research method for your specific goals.

Primary market research 

Primary research involves the collection of original data straight from the source. Typically, this involves communicating directly with your target audience — through surveys, interviews, focus groups and more — to gather information. Here are some key attributes of primary market research:

• Customized data: Primary research provides data that is tailored to your research needs. You design a custom research study and gather information specific to your goals.
• Up-to-date insights: Because primary research involves communicating with customers, the data you collect reflects the most current market conditions and consumer behaviors.
• Time-consuming and resource-intensive: Despite its advantages, primary research can be labor-intensive and costly, especially when dealing with large sample sizes or complex study designs. Whether you hire a market research consultant, agency or use an in-house team, primary research studies consume a large amount of resources and time.

Secondary market research 

Secondary research, on the other hand, involves analyzing data that has already been compiled by third-party sources, such as online research tools, databases, news sites, industry reports and academic studies.

Here are the main characteristics of secondary market research:

• Cost-effective: Secondary research is generally more cost-effective than primary research since it doesn’t require building a research plan from scratch. You and your team can look at databases, websites and publications on an ongoing basis, without needing to design a custom experiment or hire a consultant. 
• Leverages multiple sources: Data tools and software extract data from multiple places across the web, and then consolidate that information within a single platform. This means you’ll get a greater amount of data and a wider scope from secondary research.
• Quick to access: You can access a wide range of information rapidly — often in seconds — if you’re using online research tools and databases. Because of this, you can act on insights sooner, rather than taking the time to develop an experiment. 

So, when should you use primary vs. secondary research? In practice, many market research projects incorporate both primary and secondary research to take advantage of the strengths of each approach.

One rule of thumb is to focus on secondary research to obtain background information, market trends or industry benchmarks. It is especially valuable for conducting preliminary research, competitor analysis, or when time and budget constraints are tight. Then, if you still have knowledge gaps or need to answer specific questions unique to your business model, use primary research to create a custom experiment. 

Market research methods

• Surveys and questionnaires
• Focus groups
• Observational research
• Online research tools
• Experiments
• Content analysis
• Ethnographic research

How do primary and secondary research approaches translate into specific research methods? Let’s take a look at the different ways you can gather data: 

1. Surveys and questionnaires

Surveys and questionnaires are popular methods for collecting structured data from a large number of respondents. They involve a set of predetermined questions that participants answer. Surveys can be conducted through various channels, including online tools, telephone interviews and in-person or online questionnaires. They are useful for gathering quantitative data and assessing customer demographics, opinions, preferences and needs. On average, customer surveys have a 33% response rate , so keep that in mind as you consider your sample size.

2. Interviews

Interviews are in-depth conversations with individuals or groups to gather qualitative insights. They can be structured (with predefined questions) or unstructured (with open-ended discussions). Interviews are valuable for exploring complex topics, uncovering motivations and obtaining detailed feedback. 

3. Focus groups

The most common primary research methods are in-depth webcam interviews and focus groups. Focus groups are a small gathering of participants who discuss a specific topic or product under the guidance of a moderator. These discussions are valuable for primary market research because they reveal insights into consumer attitudes, perceptions and emotions. Focus groups are especially useful for idea generation, concept testing and understanding group dynamics within your target audience.

4. Observational research

Observational research involves observing and recording participant behavior in a natural setting. This method is particularly valuable when studying consumer behavior in physical spaces, such as retail stores or public places. In some types of observational research, participants are aware you’re watching them; in other cases, you discreetly watch consumers without their knowledge, as they use your product. Either way, observational research provides firsthand insights into how people interact with products or environments.

5. Online research tools

You and your team can do your own secondary market research using online tools. These tools include data prospecting platforms and databases, as well as online surveys, social media listening, web analytics and sentiment analysis platforms. They help you gather data from online sources, monitor industry trends, track competitors, understand consumer preferences and keep tabs on online behavior. We’ll talk more about choosing the right market research tools in the sections that follow.

6. Experiments

Market research experiments are controlled tests of variables to determine causal relationships. While experiments are often associated with scientific research, they are also used in market research to assess the impact of specific marketing strategies, product features, or pricing and packaging changes.

7. Content analysis

Content analysis involves the systematic examination of textual, visual or audio content to identify patterns, themes and trends. It’s commonly applied to customer reviews, social media posts and other forms of online content to analyze consumer opinions and sentiments.

8. Ethnographic research

Ethnographic research immerses researchers into the daily lives of consumers to understand their behavior and culture. This method is particularly valuable when studying niche markets or exploring the cultural context of consumer choices.

How to do market research

• Set clear objectives
• Identify your target audience
• Choose your research methods
• Use the right market research tools
• Collect data
• Analyze data 
• Interpret your findings
• Identify opportunities and challenges
• Make informed business decisions
• Monitor and adapt

Now that you have gained insights into the various market research methods at your disposal, let’s delve into the practical aspects of how to conduct market research effectively. Here’s a quick step-by-step overview, from defining objectives to monitoring market shifts.

1. Set clear objectives

When you set clear and specific goals, you’re essentially creating a compass to guide your research questions and methodology. Start by precisely defining what you want to achieve. Are you launching a new product and want to understand its viability in the market? Are you evaluating customer satisfaction with a product redesign? 

Start by creating SMART goals — objectives that are specific, measurable, achievable, relevant and time-bound. Not only will this clarify your research focus from the outset, but it will also help you track progress and benchmark your success throughout the process. 

You should also consult with key stakeholders and team members to ensure alignment on your research objectives before diving into data collecting. This will help you gain diverse perspectives and insights that will shape your research approach.

2. Identify your target audience

Next, you’ll need to pinpoint your target audience to determine who should be included in your research. Begin by creating detailed buyer personas or stakeholder profiles. Consider demographic factors like age, gender, income and location, but also delve into psychographics, such as interests, values and pain points.

The more specific your target audience, the more accurate and actionable your research will be. Additionally, segment your audience if your research objectives involve studying different groups, such as current customers and potential leads.

If you already have existing customers, you can also hold conversations with them to better understand your target market. From there, you can refine your buyer personas and tailor your research methods accordingly.

3. Choose your research methods

Selecting the right research methods is crucial for gathering high-quality data. Start by considering the nature of your research objectives. If you’re exploring consumer preferences, surveys and interviews can provide valuable insights. For in-depth understanding, focus groups or observational research might be suitable. Consider using a mix of quantitative and qualitative methods to gain a well-rounded perspective. 

You’ll also need to consider your budget. Think about what you can realistically achieve using the time and resources available to you. If you have a fairly generous budget, you may want to try a mix of primary and secondary research approaches. If you’re doing market research for a startup , on the other hand, chances are your budget is somewhat limited. If that’s the case, try addressing your goals with secondary research tools before investing time and effort in a primary research study. 

4. Use the right market research tools

Whether you’re conducting primary or secondary research, you’ll need to choose the right tools. These can help you do anything from sending surveys to customers to monitoring trends and analyzing data. Here are some examples of popular market research tools:

• Market research software: Crunchbase is a platform that provides best-in-class company data, making it valuable for market research on growing companies and industries. You can use Crunchbase to access trusted, first-party funding data, revenue data, news and firmographics, enabling you to monitor industry trends and understand customer needs.

• Survey and questionnaire tools: SurveyMonkey is a widely used online survey platform that allows you to create, distribute and analyze surveys. Google Forms is a free tool that lets you create surveys and collect responses through Google Drive.
• Data analysis software: Microsoft Excel and Google Sheets are useful for conducting statistical analyses. SPSS is a powerful statistical analysis software used for data processing, analysis and reporting.
• Social listening tools: Brandwatch is a social listening and analytics platform that helps you monitor social media conversations, track sentiment and analyze trends. Mention is a media monitoring tool that allows you to track mentions of your brand, competitors and keywords across various online sources.
• Data visualization platforms: Tableau is a data visualization tool that helps you create interactive and shareable dashboards and reports. Power BI by Microsoft is a business analytics tool for creating interactive visualizations and reports.

5. Collect data

There’s an infinite amount of data you could be collecting using these tools, so you’ll need to be intentional about going after the data that aligns with your research goals. Implement your chosen research methods, whether it’s distributing surveys, conducting interviews or pulling from secondary research platforms. Pay close attention to data quality and accuracy, and stick to a standardized process to streamline data capture and reduce errors. 

6. Analyze data

Once data is collected, you’ll need to analyze it systematically. Use statistical software or analysis tools to identify patterns, trends and correlations. For qualitative data, employ thematic analysis to extract common themes and insights. Visualize your findings with charts, graphs and tables to make complex data more understandable.

If you’re not proficient in data analysis, consider outsourcing or collaborating with a data analyst who can assist in processing and interpreting your data accurately.

7. Interpret your findings

Interpreting your market research findings involves understanding what the data means in the context of your objectives. Are there significant trends that uncover the answers to your initial research questions? Consider the implications of your findings on your business strategy. It’s essential to move beyond raw data and extract actionable insights that inform decision-making.

Hold a cross-functional meeting or workshop with relevant team members to collectively interpret the findings. Different perspectives can lead to more comprehensive insights and innovative solutions.

8. Identify opportunities and challenges

Use your research findings to identify potential growth opportunities and challenges within your market. What segments of your audience are underserved or overlooked? Are there emerging trends you can capitalize on? Conversely, what obstacles or competitors could hinder your progress?

Lay out this information in a clear and organized way by conducting a SWOT analysis, which stands for strengths, weaknesses, opportunities and threats. Jot down notes for each of these areas to provide a structured overview of gaps and hurdles in the market.

9. Make informed business decisions

Market research is only valuable if it leads to informed decisions for your company. Based on your insights, devise actionable strategies and initiatives that align with your research objectives. Whether it’s refining your product, targeting new customer segments or adjusting pricing, ensure your decisions are rooted in the data.

At this point, it’s also crucial to keep your team aligned and accountable. Create an action plan that outlines specific steps, responsibilities and timelines for implementing the recommendations derived from your research. 

10. Monitor and adapt

Market research isn’t a one-time activity; it’s an ongoing process. Continuously monitor market conditions, customer behaviors and industry trends. Set up mechanisms to collect real-time data and feedback. As you gather new information, be prepared to adapt your strategies and tactics accordingly. Regularly revisiting your research ensures your business remains agile and reflects changing market dynamics and consumer preferences.

Online market research sources

As you go through the steps above, you’ll want to turn to trusted, reputable sources to gather your data. Here’s a list to get you started:

• Crunchbase: As mentioned above, Crunchbase is an online platform with an extensive dataset, allowing you to access in-depth insights on market trends, consumer behavior and competitive analysis. You can also customize your search options to tailor your research to specific industries, geographic regions or customer personas.

• Academic databases: Academic databases, such as ProQuest and JSTOR , are treasure troves of scholarly research papers, studies and academic journals. They offer in-depth analyses of various subjects, including market trends, consumer preferences and industry-specific insights. Researchers can access a wealth of peer-reviewed publications to gain a deeper understanding of their research topics.
• Government and NGO databases: Government agencies, nongovernmental organizations and other institutions frequently maintain databases containing valuable economic, demographic and industry-related data. These sources offer credible statistics and reports on a wide range of topics, making them essential for market researchers. Examples include the U.S. Census Bureau , the Bureau of Labor Statistics and the Pew Research Center .
• Industry reports: Industry reports and market studies are comprehensive documents prepared by research firms, industry associations and consulting companies. They provide in-depth insights into specific markets, including market size, trends, competitive analysis and consumer behavior. You can find this information by looking at relevant industry association databases; examples include the American Marketing Association and the National Retail Federation .
• Social media and online communities: Social media platforms like LinkedIn or Twitter (X) , forums such as Reddit and Quora , and review platforms such as G2 can provide real-time insights into consumer sentiment, opinions and trends. 

Market research examples

At this point, you have market research tools and data sources — but how do you act on the data you gather? Let’s go over some real-world examples that illustrate the practical application of market research across various industries. These examples showcase how market research can lead to smart decision-making and successful business decisions.

Example 1: Apple’s iPhone launch

Apple ’s iconic iPhone launch in 2007 serves as a prime example of market research driving product innovation in tech. Before the iPhone’s release, Apple conducted extensive market research to understand consumer preferences, pain points and unmet needs in the mobile phone industry. This research led to the development of a touchscreen smartphone with a user-friendly interface, addressing consumer demands for a more intuitive and versatile device. The result was a revolutionary product that disrupted the market and redefined the smartphone industry.

Example 2: McDonald’s global expansion

McDonald’s successful global expansion strategy demonstrates the importance of market research when expanding into new territories. Before entering a new market, McDonald’s conducts thorough research to understand local tastes, preferences and cultural nuances. This research informs menu customization, marketing strategies and store design. For instance, in India, McDonald’s offers a menu tailored to local preferences, including vegetarian options. This market-specific approach has enabled McDonald’s to adapt and thrive in diverse global markets.

Example 3: Organic and sustainable farming

The shift toward organic and sustainable farming practices in the food industry is driven by market research that indicates increased consumer demand for healthier and environmentally friendly food options. As a result, food producers and retailers invest in sustainable sourcing and organic product lines — such as with these sustainable seafood startups — to align with this shift in consumer values. 

The bottom line? Market research has multiple use cases and is a critical practice for any industry. Whether it’s launching groundbreaking products, entering new markets or responding to changing consumer preferences, you can use market research to shape successful strategies and outcomes.

Market research templates

You finally have a strong understanding of how to do market research and apply it in the real world. Before we wrap up, here are some market research templates that you can use as a starting point for your projects:

• Smartsheet competitive analysis templates : These spreadsheets can serve as a framework for gathering information about the competitive landscape and obtaining valuable lessons to apply to your business strategy.
• SurveyMonkey product survey template : Customize the questions on this survey based on what you want to learn from your target customers.
• HubSpot templates : HubSpot offers a wide range of free templates you can use for market research, business planning and more.
• SCORE templates : SCORE is a nonprofit organization that provides templates for business plans, market analysis and financial projections.
• SBA.gov : The U.S. Small Business Administration offers templates for every aspect of your business, including market research, and is particularly valuable for new startups. 

Strengthen your business with market research

When conducted effectively, market research is like a guiding star. Equipped with the right tools and techniques, you can uncover valuable insights, stay competitive, foster innovation and navigate the complexities of your industry.

Throughout this guide, we’ve discussed the definition of market research, different research methods, and how to conduct it effectively. We’ve also explored various types of market research and shared practical insights and templates for getting started. 

Now, it’s time to start the research process. Trust in data, listen to the market and make informed decisions that guide your company toward lasting success.

Related Articles

• Entrepreneurs
• 15 min read

What Is Competitive Analysis and How to Do It Effectively

Rebecca Strehlow, Copywriter at Crunchbase

17 Best Sales Intelligence Tools for 2024

• Market research
• 10 min read

How to Do Market Research for a Startup: Tips for Success

Jaclyn Robinson, Senior Manager of Content Marketing at Crunchbase

Search less. Close more.

Grow your revenue with Crunchbase, the all-in-one prospecting solution. Start your free trial.

Market research: Everything you need to know

Last updated

5 February 2023

Reviewed by

Market research is key to developing any product or service to ensure you’re creating something that people actually want to use. This can save your company time and money while ensuring a customer-centric reputation from day one.

This guide looks at the ins and outs of market research from past and present. Keep reading to discover the power of market research and everything you need to know. 

• What is market research?

Market research is how businesses explore, learn, and gather information about a market or a specific market segment. You gather the research data in different ways, depending on your primary purpose. Reasons to undertake market research include wanting to:

Uncover potential buyer needs or market trends

Test how attractive new product ideas may be before you develop them

Learn buyer opinions about existing products and services compared to your competitors 

• When to use market research

To differentiate your brand from your competitors, you need the right data. Market research makes it easier to create a brand, product, or service that appeals to current and potential buyers.

You and your team must decide how valuable a business idea or a new or modified product may be before integrating it into your overall business plan. The data you collect gives you the basis for those decisions.

Market research is a critical part of strategic business planning. It tests ideas, enables effective resource allocation, and tightens your relationship with your current and future customer base.

You decide which methods to use based on the data you want to collect, why you want to collect it, and how you'll make the best use of it.

• Why do market research?

Effective market research gives you enough valuable data to make the right decisions. You want to minimize risk and optimize your marketing to maximize revenue and hit targets. Those decisions mainly revolve around how you can:

Build or improve on your brand identity

Attract more new buyers

Increase sales to existing buyers using upsell, cross-sell, and down-sell strategies

Improve your marketing impact to build better sales relationships 

Maintain or expand your market share

Catch, overtake, or stay ahead of your competitors

Decide the best ways to communicate with your target markets

Identify any product, service, or performance issues and how you may correct them

When you use accurate and comprehensive market research data, you can successfully enter a new market or grow your turnover in an existing one.

• How often should you do market research?

You should do market research frequently. That way, you will know you're still meeting buyer needs as they change before current sales levels potentially fall off. You can successfully introduce new or modified products and services by consulting your market to meet additional or changing needs and wants.

• Outcomes of good market research

Customer motivations change. People often buy a product or service to solve a problem, achieve a goal, satisfy a desire, or support an aspiration.

Motivations may be at the forefront of a buyer's mind: 'I am hungry, so I will buy something to eat.' 

Or they may be more subtle: 'I need new footwear, and I also want to look cool.' Researchers call this achieving or displaying approved cultural status.

When you know which motivations result in different groups of people buying savory or sweet food to satisfy that immediate hunger need, you can deliver focused advertising messages and make the greatest impact. 

What 'cool' means to Gen Z or Millennial buyers is often different, so knowing how to differentiate your marketing will deliver a high impact. Making the right advertising decisions can create and grow demand, which you’ll meet to meet.

To take a different example, let’s look at middle managers who aspire to the C-Suite. They’re likely to choose an office product or system which will solve the current processing problem, improve efficiencies, and maximize productivity. However, they’ll also select a product that makes them look innovative and budget-minded in the eyes of their colleagues and superiors. 

A high-tech crash is devastating. Office equipment that provides full technology backup and integrates with the corporate network, the cloud, and all mobile devices while delivering high-quality presentation materials should be an attractive product. Researching these broader issues will separate you from competitors who only research at an office-operational level. 

Your sales presentations will need to do two things:

Focus on the basic features, advantages, and benefits of your product

Raise the buyer's thinking about the career implications of buying from you

When you know and understand which motivators encourage buying decisions and which of those are more important than others, you can:

Make or modify products and services that you know will appeal to your target markets

Advertise, market, and sell more effectively

This is how you rise above and separate your company, products, and services from your competitors.

Motivations change, so market research keeps you in the loop

Another reason for doing market research is that motivations change. They change with age and broader fashion and lifestyle trends in the B2C universe, while business trends influence motivations in the B2B universe.

It's critical to know how your chosen market segments perceive your brand and offerings as their key motivations evolve. Market research gives you practical answers about your product or service while learning how your target market feels about them. Now we've looked at the what and the why, let's move on to the how.

• What are the main types of market research?

There are three main types of market research. In addition, it helps to know four terms before we look at the research methods.

Exploratory and specific market research

Exploratory market research is about asking questions to learn something new. If a business idea leads to a potential new offering, exploratory research will help you determine whether there is a market for it and how big that may be.

Specific market research would follow the exploratory phase. It deep dives into specific issues, problems, and possible solutions the exploratory phase exposed. Or you could use it to learn more about your current offerings in your existing markets.

Primary and .css-1yhk21f{display:inline;-webkit-text-decoration:underline;text-decoration:underline;} .css-kl9n25{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;background:transparent;border:0;color:inherit;cursor:pointer;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;display:inline;-webkit-text-decoration:underline;text-decoration:underline;}.css-kl9n25:disabled{opacity:0.6;pointer-events:none;} secondary market research

Primary research is what you, your team, or market research consultants do. You go straight to your target group and get the information you want. The information may be exploratory or specific.

Secondary research is about collecting what's already out there. It could be census data, academic research publications, survey results from government agencies, your trade association, and even your competitors. Facebook and other online sites mine vast amounts of data about their members and make it available for very target-specific marketing campaigns.

Now, let's look at the three main types of research.

What is online market research?

When you do market research on the internet, you're doing online market research. You can do both qualitative and quantitative studies and a secondary web search for published data that you want.

Qualitative research may include videos of current buyers using your products, one-on-one interviews, and group discussions. You will see how they use your products and how they and others respond to using them.

Quantitative research gathers data from surveys, questionnaires, and polls. Online research means participants can opt in, rather than your team cold-calling or mailing the survey. They can also take it at a time that suits them, making them more likely to be focused and thoughtful.

What you learn tells you about purchasing behavior and the user's perspective of advantages and shortcomings. Depending on the survey you create, results might tell you things like: 

What buyers have bought previously

Why they bought those items

How they assess your product

How your product compares to your competitors' products

What they will base future purchase decisions on.

Some benefits of online market research

Detailed and wide-ranging online research tends to be cheaper than other methods. Data collection is:

Recorded directly, rather than collecting it from separate groups or surveyors

Less likely to have inputting errors

Quicker to do an in-depth analysis of the raw results and complete them faster

Quicker to do reruns to provide nuanced opinion data

Easier for survey management to oversee and complete the reports

Faster to get the reports out to interested parties

What are paid market research surveys?

You pay people to attend an online session, ask prepared questions, and record the answers. You ask the same questions to each survey participant about the product or brand in question. After the session, you review and summarize all the answers to provide common opinions for your analysis.

When the group members can handle and use a product, they can more easily comment on it and compare it with other products from your company or competitors. Sometimes, you may wish to do the survey in real time. This could occur at a supermarket where the participant responds to the product merchandising of you and your competitors.

Choose your paid participants carefully. You want them to display your ideal niche market personas' approaches, attitudes, beliefs, and emotional responses.

What is a market study?

Market studies are extensive and best before developing a major innovation. You want to ensure the whole market finds the innovation appealing and affordable over a long time rather than just a small segment. Your study will investigate market dynamics and what motivates or demotivates purchase decisions. The study will include the following:

The size of the potential market in terms of potential buyers

Purchase histories of similar products or products that served a similar purpose

Likely purchase frequency of the primary and secondary products

Likely price ranges the target market will find acceptable

Competitor market share

Competitor advantages and shortcomings as perceived by your target market

Needs and wants not currently being met by products comparable to your new product

Let’s imagine you’re launching a new vacuum cleaner. You can identify a broader market by looking into purchase histories of similar products. Brooms did the job vacuum cleaners do today. 

Identifying the purchase frequency of primary and secondary products is also wise. If you sell heavy-duty vacuum cleaners, you’ll know they’re not easy to carry around. So how likely is your customer to also buy a lightweight vac for minor or quick cleaning? They may even add a hand-held vac to their cleaning arsenal to remove pet hairs and easily clean the drapes and blinds. 

• The history of market research

Before we discuss the specific steps to plan and execute successful market research, let's look at the history of this fascinating subject.

One of the earliest market research studies happened in 1914. Charles Parlin of Curtis Publishing Company said that automobile manufacturers could no longer sell what they decided, but what their customers wanted. 

His boss, Mr. Curtis, asked him to visit hundreds of dealerships to see where the rubber actually met the road. Parlin gave 2,500 sheets of research to his boss, so they could decide which advertisements worked best. Running better ads meant more advertising revenue, meaning wider magazine distribution. This also helped Mr. Curtis charge higher advertising fees.

Market research became something of a science in the 1920s. Rather than a local retailer or manufacturer speaking with local customers to see what they did and didn’t want, the Roaring Twenties’ mass product advertising and nationwide distribution demanded a more powerful approach. 

Automobiles encouraged the growth of city suburbs, while increased electricity supply meant companies could sell appliances. Commercial radio channels, telephone communication, and going to the movies reduced the feeling of rural and small-town isolation. Suddenly, everyone wanted what was once only available to a few. Manufacturing and innovation took off.

Making it, advertising it, and shipping it did not guarantee sales. Getting people to want it meant effective advertising. Making adverts that worked resulted in Daniel Starch coming up with a theory in 1920: People had to see and read attractive yet believable ads to act on them.

Starch and his team stopped as many people in the street as possible. They showed them an ad and asked if they remembered seeing it. If they had seen it, Starch asked which magazine they saw the ad in, what they thought of it, and whether they acted on it.

They collated the data to compare which magazine ads had the greatest effect on buying decisions.

George Gallup developed the research not by showing people ads but by asking: 

If they could remember which ads they'd seen

What they thought of them

What they did about it

His team eventually did face-to-face and telephone surveys.

Radio stations began to use Gallup's methods, asking people what they remembered hearing. They aimed to encourage manufacturers and retailers to run certain ads to appeal to their listeners.

In the 1930s, Robert Merton and Paul Lazarsfeld of Columbia University began focus groups to understand buyers, their preferences, objections, and motivations. This research uncovered mismatches between what people said and what they did.

They learned that a dominating group member could say something about their own experience or behavior and ask the group if others had noticed the same. Other group members sometimes agreed because the dominant member was persuasive, not because it was true for them. Many just went along with it, proving how much group dynamics matter. 

After World War II, market research became more concerned with understanding what made certain people respond to certain types of ad messages from a personal point of view.

Ernest Dichter used Freudian psychology to develop motivational research. While he went a little overboard on Freudian interpretation (people use soap to cleanse themselves of sin), he got his message out to advertisers. He surmised that if you figure out the personality of your product, you will know how to market it to people who exhibit the same personality traits.

Before we smacked gender roles on the head, Dichter would have linked an efficient, house-proud housewife to an effective vacuum cleaner. She needed a product that gave her home a permanent clean appearance. Her husband would love coming home to a shiny house, and her lady friends would be in awe. It's not just about vacs being better than brooms.

Between the 1960s and 1980s, computers and telephones enabled quantitative methods to be the focus of market researchers. Telephone surveys began to replace face-to-face interviews. John Howard said qualitative and quantitative research should work side-by-side. 

Researchers used psychology, sociology, and management science techniques to study buyer motivations and how their emotions impacted owning and consuming certain products and services. Focus groups became the order of the day once again.

Psychologists like Allan Pease, who pioneered studies in body language, began to develop the theory of buyer personas. He said that how companies advertise and sell to people is just as important as the psychological, social, and emotional principles researchers had previously developed.

In the 1970s and 80s, Neil Rackham further determined how critical it is to understand how senior execs make major purchase decisions. Researching your market from their point of view is critical. While you may have ascertained a need for the product, further market research must understand how C-Suite execs go through the purchase decision-making process.

That brings us up to date. Market research has developed into a sophisticated scientific process. When you research effectively, you’ll get the data you need to build your business.

• The steps for conducting market research

Researchers use different models, but we’ve included all the steps, so you won't miss anything.

As with all projects, actions fall into four categories: Planning, execution, assessment, and implementation.

1. Planning

Identify the need for a particular market research project

Review what you have done so far and already know to ensure your research will be direct, broad, and deep enough to deliver your intended results

Decide on the purpose and desired outcomes of your study

Determine your research objectives

Choose your research team and methodology

2. Execution

Create the research project methodology and process  (qualitative, quantitative, primary, or secondary) to deliver on the objectives 

Determine your research methods (i.e., online surveys, focus groups)

Create your data collection forms, questionnaires, etc.

Select your research targets (past, present, potential customers, or specific customer segments if you know them) 

Decide on the number of people you will contact, plus where and how to contact them. For your research to be reliable, the number must be large enough to be a good cross-section of your target market.

Collect the data

3. Assessment

Analyze the data

Decide on any follow-ups to collect more data or to refine your understanding of what you have already collected

Decide if further analysis of the data will deliver relevant and valuable nuanced opinions

Review the results

Write the report

Present the research findings and recommendations to appropriate stakeholders

4. Implementation

Based on the research results and recommendations, determine what impactful actions to execute to deliver your intended business results.

• How to get started

Your first step is to review what you have in your hand and decide who to share it with. When you and your team are clear about all the aspects of market research we've shared, you can decide which ideas, market segments, and products or services you should be researching. 

Get started today

Go from raw data to valuable insights with a flexible research platform

Editor’s picks

Last updated: 3 April 2024

Last updated: 26 May 2023

Last updated: 11 April 2023

Last updated: 22 July 2023

Last updated: 1 June 2023

Latest articles

Related topics, log in or sign up.

Get started for free

How to Conduct a Market Analysis? (+ Examples)

Appinio Research · 04.10.2023 · 29min read

Are you ready to transform your business with the unparalleled advantages of market analysis? Discover how harnessing the power of data-driven insights can propel your decision-making and unlock exceptional growth opportunities.

In this guide, we delve deep into the art of market analysis, showing you how to gain a competitive edge, tailor your strategies with precision, and, ultimately, boost your success. Let's embark on this journey of discovery together.

What is Market Analysis?

Market analysis is the process of evaluating market conditions and dynamics to understand its potential and make informed decisions. It helps you answer crucial questions:

• Who are your customers?
• What are their needs and preferences?
• Who are your competitors?
• What market trends should you be aware of?

Market analysis is crucial because it empowers you to make data-driven choices, minimize risks, and maximize opportunities.

Why is Market Analysis Important?

Before diving into the analysis, you need to define your objectives. Common goals of market analysis include:

• Market Entry: Evaluating the feasibility of entering a new market.
• Product Development : Identifying market gaps for new product development.
• Competitor Analysis: Understanding your competition's strengths and weaknesses.
• Strategic Planning: Shaping your business strategies based on market insights.

Benefits of Effective Market Analysis

Conducting a thorough market analysis brings several benefits:

• Risk Mitigation: Minimize the risk of entering an unprofitable market.
• Resource Allocation: Optimize resource allocation for marketing and product development.
• Competitive Advantage: Gain a competitive edge by understanding your market better.
• Innovation: Identify opportunities for innovation and growth.

Now that you understand the importance of market analysis, let's move on to the practical steps involved.

How to Prepare for Market Analysis?

Before diving into market analysis, setting the stage for success is essential. Here are the key steps to prepare for market analysis:

• Set Clear Objectives: Define your specific goals and objectives for the analysis. Be clear about what you want to achieve. For example, if you're planning to enter a new market, your purpose might be to determine market demand and competition.
• Identify Target Audience: Knowing your audience is crucial. Identify the demographics, preferences, and behaviors of your target market. This information will guide your data collection methods.
• Gather Necessary Resources: Market analysis requires data, tools, and expertise. Ensure you have access to the resources you need. This might include budget allocation for research tools, hiring analysts, or outsourcing data collection.
• Consider Ethical Considerations: Ethical guidelines are paramount in market analysis. Ensure that your data collection methods and analysis processes adhere to ethical standards, respecting privacy and confidentiality.

With your preparations in place, you're ready to collect the data necessary for your market analysis.

Data Collection for Market Analysis

Accurate and relevant data is the lifeblood of market analysis. Here's how you can gather the information you need:

Primary Data Sources

Primary data refers to information collected directly from the source. You can obtain primary data through:

• Surveys: Conducting surveys to gather insights from your target audience.
• Interviews: Engaging in one-on-one interviews with industry experts or potential customers .
• Observations: Collecting data by observing customer behavior or market trends.

Secondary Data Sources

Secondary data is information that already exists and is collected by someone else. Sources of secondary data include:

• Market Reports: Industry-specific reports and publications.
• Government Data: Data provided by government agencies.
• Competitor Reports: Analyzing reports and information about your competitors.

Qualitative Data Collection Methods

Qualitative data provides in-depth insights into customer attitudes and behaviors. Qualitative methods include:

• Focus Groups: Gathering a small group of participants to discuss specific topics.
• In-Depth Interviews: Conducting in-depth interviews with individuals to explore their perspectives.

Quantitative Data Collection Methods

Quantitative data is numerical and can be analyzed statistically. Common quantitative methods include:

• Surveys: Creating structured questionnaires for large-scale data collection.
• Online Analytics: Analyzing website and social media metrics for user behavior.

With your data collected, it's time to move on to the next crucial step: analyzing and interpreting the data.

Market Research Techniques

Analyzing the data you've collected is where the real insights come to light. Let's explore various market research techniques that help you make sense of your data.

Surveys and Questionnaires

Surveys and questionnaires are powerful tools for collecting quantitative data. They allow you to gather structured responses from a large sample of participants. When designing surveys, consider:

• Question Types: Crafting survey questions that are clear and unbiased.
• Sampling Techniques: Ensuring your sample is representative of your target audience.
• Data Analysis: Applying statistical methods to analyze survey data.

Interviews provide qualitative data through in-depth conversations with individuals. Key considerations include:

• Interview Structure: Developing a structured interview guide.
• Listening Skills: Active listening to uncover valuable insights.
• Transcribing and Coding: Transcribing interviews and coding responses for analysis.

Focus Groups

Focus groups involve small group discussions, providing rich qualitative data. To conduct effective focus groups:

• Moderation Skills: Skillfully moderating group discussions.
• Participant Selection: Recruiting diverse participants for varied perspectives.
• Thematic Analysis: Identifying themes and patterns in focus group discussions.

Observational Research

Observational research involves watching and recording customer behavior.

• Research Setting: Choosing the right environment for observations.
• Data Recording: Accurate and detailed recording of observations.
• Interpretation: Interpreting observed behaviors in the context of your objectives.

Competitor Analysis

Competitor analysis involves evaluating your rivals to understand their strengths and weaknesses.

• Identifying Competitors: Determine who your main competitors are.
• Competitive Metrics: Choose relevant metrics to assess competition.
• Benchmarking: Comparing your performance against competitors.

By mastering these market research techniques, you'll be well-prepared to extract valuable insights from your data. The next step is to interpret these insights effectively.

Data Analysis and Interpretation

Analyzing and interpreting data is the heart of market analysis. This process involves converting raw data into actionable insights.

Data Cleaning and Preparation

Data can be messy, and cleaning and preparing it for analysis is essential. This involves:

• Data Cleaning: Removing outliers, errors, and inconsistencies.
• Data Transformation: Converting data into a consistent format.
• Data Validation: Ensuring data accuracy and completeness.

Descriptive Analysis

Descriptive analysis involves summarizing and visualizing data to understand its basic characteristics. Techniques include:

• Summary Statistics: Calculating measures like mean, median, and standard deviation.
• Data Visualization: Creating charts and graphs to represent data visually.
• Data Distribution Analysis: Understanding how data is distributed.

Statistical Analysis

Statistical analysis allows you to draw meaningful conclusions from your data. Techniques include:

• Hypothesis Testing: Testing hypotheses to make data-driven decisions.
• Regression Analysis: Examining relationships between variables.
• Segmentation Analysis: Grouping data for more targeted insights.

Identify Trends and Patterns

Identifying trends and patterns in your data helps you make predictions and formulate strategies.

• Time Series Analysis: Analyzing data over time to identify trends.
• Pattern Recognition: Spotting recurring patterns in customer behavior.
• Predictive Modeling: Using data to make future predictions.

Armed with these analytical skills, you can effectively uncover valuable insights that inform your business decisions.

Market Segmentation

Market segmentation is crucial in understanding your audience better and tailoring your strategies accordingly.

What is Market Segmentation?

Market segmentation involves dividing your market into distinct groups based on shared characteristics. This is significant because it allows you to:

• Target Specific Audiences: Tailor your marketing efforts to specific segments.
• Personalize Products: Customize products and services to meet segment needs.
• Optimize Resource Allocation: Allocate resources more efficiently by focusing on high-potential segments.

Types of Market Segmentation

There are various ways to segment a market, including:

• Demographic Segmentation : Dividing based on age, gender, income, etc.
• Psychographic Segmentation : Grouping by lifestyles, values, and attitudes.
• Geographic Segmentation: Segmenting by location or region.
• Behavioral Segmentation: Dividing based on buying behavior and preferences.

Targeting Specific Market Segments

After segmentation, you must target your chosen segments effectively. This involves:

• Positioning: Crafting a unique value proposition for each segment.
• Messaging: Tailoring your marketing messages to resonate with each segment.
• Product Development: Adapting products to meet segment-specific needs.

By understanding your market segments, you can connect with your audience on a deeper level and increase your chances of success.

SWOT Analysis

A SWOT analysis is a valuable tool for assessing your business's internal strengths and weaknesses, as well as external opportunities and threats.

Identify and leverage your strengths, such as:

• Unique Products: What sets your products apart from the competition?
• Skilled Workforce: Highlight the expertise of your team.
• Strong Brand: Emphasize your brand reputation and recognition.

Acknowledge and address your weaknesses, including:

• Limited Resources: Recognize budget constraints or resource shortages.
• Market Share: Assess areas where competitors outperform you.
• Operational Challenges: Identify internal issues that need improvement.

Opportunities

Exploit opportunities in your market, such as:

• Market Growth: Explore emerging markets and trends.
• Partnerships: Seek collaboration with complementary businesses.
• New Technologies: Embrace innovations that can improve your operations.

Mitigate potential threats, such as:

• Competition: Analyze the competitive landscape and potential disruptors.
• Economic Trends: Consider how economic fluctuations may affect your business.
• Regulatory Changes: Stay updated on industry regulations and compliance.

Conducting a SWOT analysis helps you develop strategies that capitalize on strengths, mitigate weaknesses, seize opportunities, and guard against threats.

How to Conduct Competitive Market Analysis?

Competitive market analysis is a critical component of your overall market analysis strategy. Understanding who your competitors are, analyzing their strengths and weaknesses, and conducting competitive benchmarking are essential steps to gain a strategic advantage in your market.

1. Identify Key Competitors

Identifying your key competitors is the first step in a competitive market analysis. Key competitors are those businesses that directly compete with you for the same target audience or market share. Here's how to identify them:

• Market Research : Conduct thorough market research to identify businesses offering similar products or services in your industry or niche.
• Customer Feedback: Listen to your customers. Often, they will mention your competitors when discussing alternatives or choices.
• Industry Associations: Explore industry associations, directories, or trade publications to find a list of competitors.
• Online Search: Use search engines and social media platforms to discover businesses that appear in similar search results or target similar keywords.

Once you have identified your key competitors, you can move on to a more in-depth analysis of their strengths and weaknesses.

2. Analyze Competitor Strengths and Weaknesses

Analyzing competitor strengths and weaknesses provides valuable insights into their strategies and helps you identify opportunities and threats. Here's how to conduct this analysis effectively:

Product or Service Offering

• Strengths: Determine what your competitors excel at regarding product quality, features, and innovation.
• Weaknesses: Identify areas where their products or services fall short compared to yours.

Pricing Strategies

• Strengths: Analyze whether competitors offer competitive pricing or unique pricing models.
• Weaknesses: Look for instances where their pricing may be less competitive or prohibitive.

Market Share and Customer Base

• Strengths: Assess the size of their customer base and market share in your industry.
• Weaknesses: Investigate whether they have any vulnerabilities or dependencies on a specific customer segment.

Marketing and Branding

• Strengths: Analyze their marketing strategies, branding efforts, and customer engagement tactics.
• Weaknesses: Identify any gaps or areas where their marketing efforts may be less effective.

Customer Reviews and Feedback

• Strengths: Look for positive customer reviews and feedback to understand what your competitors are doing well.
• Weaknesses: Pay attention to negative reviews and areas where customers express dissatisfaction.

This analysis will help you identify areas where you can differentiate yourself and gain a competitive edge. It also enables you to anticipate how competitors might respond to your strategies.

3. Competitive Benchmarking

Competitive benchmarking involves comparing your performance and strategies against those of your key competitors. It allows you to set performance goals, identify best practices, and continuously improve.

• Select Key Metrics: Choose the key performance metrics that matter most to your business. These could include revenue growth, customer acquisition costs, customer satisfaction scores, or market share.
• Gather Data: Collect data on these selected metrics for both your business and your competitors. This data can come from public sources, industry reports, or your own internal records.
• Analyze and Compare: Compare your performance against that of your competitors using the selected metrics. Pay close attention to areas where you outperform them and areas where you lag behind.
• Identify Best Practices: Identify the strategies and practices that contribute to your competitors' success. Learn from their best practices and consider implementing similar strategies in your business.
• Set Improvement Goals: Based on your analysis, set specific improvement goals for your business. These goals should be realistic and aligned with your overall business objectives.
• Monitor Progress: Regularly monitor your progress toward achieving your improvement goals. Adjust your strategies and tactics as needed to stay competitive.

Competitive benchmarking is an ongoing process. By continuously assessing your performance compared to your competitors, you can adapt and refine your strategies to maintain a competitive advantage in the market.

How to Conduct Comparative Market Analysis?

Comparative market analysis involves assessing your market position, understanding competitor strategies and performance, and identifying opportunities for growth. Let's explore each aspect in more detail.

What is Comparative Analysis in Market Research?

Comparative analysis involves examining your business in relation to your competitors and the overall market. It helps you:

• Gain Perspective: Understand where your business stands in the market landscape.
• Identify Trends: Recognize industry trends and shifts.
• Spot Opportunities: Discover areas where your business can excel or innovate.

To conduct an effective comparative analysis:

• Collect Data: Gather data on your business, competitors, and the market as a whole.
• Use Key Metrics: Focus on key performance metrics relevant to your industry.
• Benchmark Against Competitors: Compare your performance against that of your direct competitors.

Analyzing Competitor Strategies and Performance

Analyzing competitor strategies and performance is a critical aspect of comparative analysis. Here's how to go about it:

1. Competitor Strategies

Product and Service Strategies: Examine their product/service offerings and pricing strategies.

• Marketing and Promotion: Analyze their marketing campaigns, messaging, and customer engagement tactics.
• Distribution Channels: Understand how they reach and distribute products or services to customers.
• Innovation: Identify areas where they innovate or introduce new features.

2. Financial Performance

• Revenue and Growth: Assess their revenue figures and growth rates over time.
• Profit Margins: Analyze their profit margins and how they compare to industry standards.
• Investment and Funding: Explore whether they have secured significant investments or funding.

3. Customer Engagement

• Customer Base: Understand the size and composition of their customer base.
• Customer Satisfaction: Look for indicators of customer satisfaction, such as reviews or feedback.

4. Market Presence

Market Share: Determine their market share in your industry or niche.

Geographic Reach: Explore the regions or markets they serve.

Identifying Market Position and Opportunities

Identifying your market position and opportunities is the ultimate goal of comparative market analysis. Here's how to accomplish this:

1. Market Position

• Relative Strengths: Determine where your business excels compared to competitors.
• Areas of Improvement: Identify areas where you lag and need improvement.
• Market Niche: Define your unique value proposition and niche within the market.

2. Opportunities

• Competitive Gaps: Recognize gaps in the market that your business can fill.
• Unmet Customer Needs: Explore customer needs that competitors are not effectively addressing.
• Emerging Trends: Stay alert to emerging industry trends and adapt your strategies accordingly.

3. Strategic Planning

• Strategy Development: Formulate strategies that capitalize on your strengths and address weaknesses.
• Innovation: Consider innovative approaches to differentiate your business.
• Risk Mitigation: Develop plans to mitigate risks associated with market dynamics.

By conducting a comprehensive comparative market analysis, you gain a deeper understanding of your competitive landscape, enabling you to make informed decisions, refine your strategies, and seize growth opportunities effectively. This process should be ongoing, as the market is dynamic and ever-changing.

Competitive Market Analysis vs. Comparative Market Analysis

While these approaches share some similarities, they serve distinct purposes and offer unique insights. Let's explore the key differences and applications of each.

Competitive Market Analysis

Objective: Competitive Market Analysis primarily focuses on assessing your direct competitors and understanding their strategies, strengths, weaknesses, and overall market position. Its main goal is to help you gain a competitive edge by learning from and responding to your rivals effectively.

Key Aspects:

• Competitor-Centric: It revolves around thoroughly examining specific competitors that directly impact your business.
• Strategy-Oriented: The emphasis is on understanding your competitors' strategies, pricing models, product offerings, and marketing tactics.
• Market Positioning: It helps you define your position in relation to your immediate competitors and identify areas for differentiation.
• Direct Impact: Competitive Market Analysis is often employed for short-term decision-making, such as refining marketing strategies or adjusting pricing to respond to competitor moves.

Comparative Market Analysis

Objective: Comparative Market Analysis takes a broader perspective by evaluating your business within the context of the entire market. It aims to provide a comprehensive view of your market's dynamics, trends, and opportunities, helping you make informed, long-term strategic decisions.

• Market-Centric: It considers a broader view of the market, including competitors, potential entrants, and industry dynamics.
• Trend Analysis: Comparative Market Analysis looks at industry trends, market growth, consumer behavior, and emerging technologies that may impact your business.
• Strategic Insights: It provides strategic insights that extend beyond immediate competition, helping you identify opportunities for market expansion, diversification, or innovation.
• Long-Term Planning: This approach is suitable for long-term strategic planning, such as entering new markets, launching new products, or adapting to evolving market conditions.

How to Choose the Right Approach?

The choice between Competitive Market Analysis and Comparative Market Analysis depends on your specific business goals and the depth of insights you seek:

• Use Competitive Market Analysis when you need to closely monitor and respond to specific competitors' actions, refine short-term strategies, or differentiate your offerings within a crowded market segment.
• Opt for Comparative Market Analysis when you are making long-term strategic decisions, considering market expansion, or seeking to innovate based on broader industry trends. This approach provides a holistic view that extends beyond immediate competitors.

In practice, many businesses find value in combining elements of both approaches to gain a comprehensive understanding of their market environment. The key is to align your analysis with your strategic objectives and adapt your approach as your business evolves.

Market Analysis Template

A well-structured market analysis template is invaluable for streamlining the market research process, ensuring you cover all essential aspects and gather data systematically. Let's explore the components of an effective market analysis template and how to customize it to your specific needs.

How to Create a Structured Market Analysis Framework?

A comprehensive market analysis template typically includes the following sections:

1. Market Overview

• Market Size: Describe the current size and potential growth of the market.
• Market Segmentation: Identify key segments within the market.
• Market Trends: Highlight recent trends and developments.

2. Competitive Landscape

• Competitor Identification: List your main competitors and potential disruptors.
• Competitor Analysis: Evaluate their strengths, weaknesses, opportunities, and threats (SWOT).
• Competitive Advantage: Explore ways in which your business can gain a competitive edge.

3. Target Market Analysis

• Customer Personas: Develop detailed customer personas based on demographics, behavior, and preferences.
• Customer Needs: Understand your target audience's specific needs and pain points.
• Market Demand: Assess the demand for your products or services within your target market.

4. SWOT Analysis

• Strengths: Identify your business's internal strengths and advantages.
• Weaknesses: Acknowledge areas where your business may be vulnerable.
• Opportunities: Explore external factors that can be leveraged for growth.
• Threats: Recognize potential challenges and external risks.

5. Trends and Forecast

• Market Trends: Analyze current trends and their potential impact on your business.
• Market Forecast: Make data-driven predictions about the future of the market.
• Emerging Technologies: Assess how emerging technologies may influence your industry.

How to Utilize Template for Efficient Market Analysis?

Templates not only save time but also ensure that you cover all critical aspects of market analysis. To effectively utilize a template:

1. Identify Relevant Sections

Review the template to identify sections that are relevant to your specific market analysis objectives. Not all sections may be necessary for every analysis.

2. Customize Sections

Tailor each section to your business and market. For example:

• In the "Market Overview" section , provide market data specific to your industry or region.
• In the "Competitive Landscape" section , focus on competitors directly impacting your business.

3. Collect Data Methodically

Use the template as a guide to collect data methodically. It ensures that you gather the right information in a structured manner.

4. Analyze and Interpret Data

After collecting data, analyze and interpret it within the context of each section of the template.

This step provides actionable insights.

5. Draw Conclusions and Recommendations

Utilize the insights gained from your analysis to draw conclusions and formulate recommendations that address your initial market analysis objectives.

6. Report Compilation

Compile the information from your template into a well-organized market analysis report that can be easily shared with stakeholders, investors, or team members.

How to Customize the Market Analysis Template?

Market analysis templates should not be rigid but rather adaptable to meet your unique requirements.

• Additional Sections: If your analysis requires sections not covered in the template, feel free to add them. For example, you might include a section on environmental or sustainability factors.
• Data Sources and Tools: Specify the data sources and analysis tools you'll use for each section. This ensures transparency and accountability in your analysis process.
• Visual Elements: Incorporate charts, graphs, and visual representations where relevant. Graphic elements can make complex data more digestible.
• Timelines and Milestones: If your market analysis is part of a larger project or business plan, include timelines and milestones to track progress.
• Appendices: Consider including appendices with supplementary materials such as raw data, survey questionnaires, or detailed calculations to support your analysis.

Market Analysis Examples

To gain a deeper understanding of how market analysis is applied in real-world scenarios, let's explore a variety of detailed examples that showcase different aspects of this crucial business practice.

Example 1: Entering a New Market

Scenario: Imagine you are the marketing manager of a well-established electronics company considering expansion into a new geographic market. Let's call it Market X.

Market Analysis Objective: Your goal is to assess the feasibility and potential success of entering Market X.

Data Collection and Analysis

• Market Research: Begin by collecting data on Market X, such as population demographics, economic indicators, and consumer behavior.
• Competitor Analysis: Identify and analyze competitors already operating in Market X. Assess their market share, product offerings, pricing strategies, and customer reviews.
• Consumer Surveys: Conduct surveys in Market X to understand consumer preferences, needs, and willingness to adopt your products.
• Regulatory Environment: Investigate the regulatory framework in Market X, including import/export regulations, industry standards, and compliance requirements.

Findings and Insights

• Market Potential: Through extensive data analysis, you discover that Market X has a growing population with a high demand for electronics, indicating market potential.
• Competitive Landscape: You identify several established competitors, but their product offerings are limited in comparison to your company's range.
• Consumer Preferences: Survey results reveal a preference for high-quality, durable electronics aligning with your product portfolio.
• Regulatory Insights: Understanding the regulatory environment helps you plan for compliance, ensuring a smooth market entry.

Recommendations

Based on your analysis, you can make informed recommendations:

• Market Entry Strategy: Develop a comprehensive market entry strategy tailored to Market X, including distribution channels and pricing strategies.
• Product Localization: Customize certain product features to align with local preferences and regulatory requirements.
• Competitive Edge: Leverage your wider product range as a competitive advantage.

Example 2: Product Launch Strategy

Scenario: You work for a startup that has developed an innovative health and fitness wearable device. Your goal is to create an effective product launch strategy.

Market Analysis Objective: Understand your target market, competition, and market trends to launch the wearable successfully.

• Target Audience Profiling: Create detailed customer personas based on demographics, interests, and health and fitness habits.
• Competitor Analysis: Examine the market for similar wearable devices, assessing their features, pricing, and customer reviews.
• Market Trends and Consumer Behavior: Analyze market trends related to health and fitness, wearable technology adoption, and consumer preferences.
• Market Size and Growth: Determine the size of the wearable technology market and its growth rate.
• Target Audience: Detailed personas reveal that your primary customer segments include health-conscious individuals, athletes, and tech enthusiasts.
• Competition: While there are competitors in the market, a gap exists for a wearable that combines health monitoring with advanced fitness tracking.
• Market Trends: Trends show an increasing demand for health-related wearables due to a growing focus on fitness and well-being.
• Market Size: The market is substantial and expected to grow steadily over the next few years.
• Product Features: Focus your product's features on health monitoring and advanced fitness tracking to cater to the identified target segments.
• Pricing Strategy: Set a competitive yet profitable price point for your wearable.
• Marketing Campaign: Develop a marketing campaign highlighting the unique features of your wearable and its benefits for health-conscious consumers, athletes, and tech enthusiasts.

Example 3: Competitive Analysis for an E-commerce Startup

Scenario: You're part of a startup team launching an e-commerce platform that sells handmade artisanal products. You need to understand the competitive landscape to formulate a successful business strategy.

Market Analysis Objective: Gain insights into the e-commerce market for handmade products and identify opportunities for differentiation.

• Competitor Identification: Identify existing e-commerce platforms specializing in handmade products.
• Product Range and Quality: Assess the variety and quality of products offered by competitors.
• Pricing Strategies: Analyze pricing strategies and discount offers of competitors.
• Customer Reviews: Study customer reviews and ratings for competing platforms.
• Competitor Landscape: You discover several established e-commerce platforms in the handmade product niche, but none seem to offer a comprehensive range of unique artisanal items.
• Product Quality: Competitors mainly offer mass-produced items with limited emphasis on craftsmanship and uniqueness.
• Pricing: Pricing strategies appear to be competitive, but customer reviews indicate a desire for more affordable options.
• Product Curation: Focus on curating a selection of high-quality, truly artisanal products to differentiate your platform.
• Competitive Pricing: Offer competitive pricing while maintaining the unique value proposition of handmade items.
• Customer Engagement: Implement strategies to engage customers and gather feedback for continuous improvement.

These examples illustrate how market analysis informs critical business decisions. Whether entering a new market, launching a product, or competing in e-commerce, a data-driven approach empowers you to make informed choices and increase your chances of success.

Remember that market analysis is an ongoing process, and staying updated with evolving market dynamics is essential for long-term success.

Market analysis is your secret weapon for success in the ever-evolving business landscape. By understanding your market, customers, and competition, you gain the knowledge to make informed decisions, identify growth opportunities, and stay ahead of the curve.

Remember, market analysis is not a one-time task; it's an ongoing journey. Continuously gather data, adapt your strategies, and embrace the power of real-time insights. With the right tools and knowledge, you have the potential to turn market analysis into a dynamic force that propels your business to new heights.

How to Conduct Market Analysis in Minutes?

Looking to supercharge your market analysis? Look no further than Appinio , the real-time market research platform changing the game. With Appinio, you can harness the power of real-time consumer insights to make data-driven decisions that drive your business forward.

• Lightning-Fast Insights: Say goodbye to waiting weeks for market research results. Appinio delivers answers to your burning questions in minutes.
• Instant Decision-Making: With real-time consumer insights at your fingertips, you can make informed decisions on the fly, giving your business a competitive edge.
• User-Friendly and Intuitive: Market research doesn't have to be a daunting task. Appinio's user-friendly platform makes it easy for anyone to access and interpret valuable data.

Say goodbye to the old stigma of market research being boring, intimidating, and overpriced. It's time to unlock the power of real-time insights and drive your success.

Get free access to the platform!

Join the loop 💌

Be the first to hear about new updates, product news, and data insights. We'll send it all straight to your inbox.

Get the latest market research news straight to your inbox! 💌

Wait, there's more

09.04.2024 | 29min read

What is a Confidence Interval and How to Calculate It?

05.04.2024 | 27min read

What is Field Research? Definition, Types, Methods, Examples

03.04.2024 | 29min read

What is Cluster Sampling? Definition, Methods, Examples

Business growth

Marketing tips

How to conduct your own market research survey (with example)

After watching a few of those sketches, you can imagine why real-life focus groups tend to be pretty small. Even without any over-the-top personalities involved, it's easy for these groups to go off the rails.

So what happens when you want to collect market research at a larger scale? That's where the market research survey comes in. Market surveys allow you to get just as much valuable information as an in-person interview, without the burden of herding hundreds of rowdy Eagles fans through a product test.

Table of contents:

What is a market research survey?

Why conduct market research, primary vs. secondary market research.

6 types of market research surveys

How to write and conduct a market research survey

Tips for running a market research survey.

Market research survey campaign example questions

Market research survey template

Use automation to put survey results into action

A market research survey is a questionnaire designed to collect key information about a company's target market and audience that will help guide business decisions about products and services, branding angles, and advertising campaigns.

Market surveys are what's known as "primary research"—that is, information that the researching company gathers firsthand. Secondary research consists of data that another organization gathered and published, which other researchers can then use for their own reports. Primary research is more expensive and time-intensive than secondary research, which is why you should only use market research surveys to obtain information that you can't get anywhere else. 

A market research survey can collect information on your target customers':

Experiences

Preferences, desires, and needs

Values and motivations

The types of information that can usually be found in a secondary source, and therefore aren't good candidates for a market survey, include your target customers':

Demographic data

Consumer spending data

Household size

Lots of this secondary information can be found in a public database like those maintained by the Census Bureau and Bureau of Labor Statistics . There are also a few free market research tools that you can use to access more detailed data, like Think with Google , Data USA , and Statista . Or, if you're looking to learn about your existing customer base, you can also use a CRM to automatically record key information about your customers each time they make a purchase.

If you've exhausted your secondary research options and still have unanswered questions, it's time to start thinking about conducting a market research survey.

The first thing to figure out is what you're trying to learn, and from whom. Are you beta testing a new product or feature with existing users? Or are you looking to identify new customer personas for your marketers to target? There are a number of different ways to use a marketing research survey, and your choice will impact how you set up the questionnaire.

Here are some examples of how market research surveys can be used to fill a wide range of knowledge gaps for companies:

A B2B software company asks real users in its industry about Kanban board usage to help prioritize their project view change rollout.

A B2C software company asks its target demographic about their mobile browsing habits to help them find features to incorporate into their forthcoming mobile app.

A printing company asks its target demographic about fabric preferences to gauge interest in a premium material option for their apparel lines.

A wholesale food vendor surveys regional restaurant owners to find ideas for seasonal products to offer.

Market surveys are what's known as "primary research"—that is, information that the researching company gathers firsthand. Secondary research consists of data that another organization gathered and published, which other researchers can then use for their own reports. 

Primary research is more expensive and time-intensive than secondary research, which is why you should only use market research surveys to obtain information that you can't get anywhere else. 

Lots of this secondary information can be found in a public database like those maintained by the Census Bureau and Bureau of Labor Statistics . There are also a few free market research tools that you can use to access more detailed data, like Think with Google , Data USA , and Statista . 

Or, if you're looking to learn about your existing customer base, you can also use a CRM to automatically record key information about your customers each time they make a purchase.

6 types of market research survey

Depending on your goal, you'll need different types of market research. Here are six types of market research surveys.

1. Buyer persona research

A buyer persona or customer profile is a simple sketch of the types of people that you should be targeting as potential customers. 

A buyer persona research survey will help you learn more about things like demographics, household makeup, income and education levels, and lifestyle markers. The more you learn about your existing customers, the more specific you can get in targeting potential customers. You may find that there are more buyer personas within your user base than the ones that you've been targeting.

2. Sales funnel research

The sales funnel is the path that potential customers take to eventually become buyers. It starts with the target's awareness of your product, then moves through stages of increasing interest until they ultimately make a purchase. 

With a sales funnel research survey, you can learn about potential customers' main drivers at different stages of the sales funnel. You can also get feedback on how effective different sales strategies are. Use this survey to find out:

How close potential buyers are to making a purchase

What tools and experiences have been most effective in moving prospective customers closer to conversion

What types of lead magnets are most attractive to your target audience

3. Customer loyalty research

Whenever you take a customer experience survey after you make a purchase, you'll usually see a few questions about whether you would recommend the company or a particular product to a friend. After you've identified your biggest brand advocates , you can look for persona patterns to determine what other customers are most likely to be similarly enthusiastic about your products. Use these surveys to learn:

The demographics of your most loyal customers

What tools are most effective in turning customers into advocates

What you can do to encourage more brand loyalty

4. Branding and marketing research

The Charmin focus group featured in that SNL sketch is an example of branding and marketing research, in which a company looks for feedback on a particular advertising angle to get a sense of whether it will be effective before the company spends money on running the ad at scale. Use this type of survey to find out:

Whether a new advertising angle will do well with existing customers

Whether a campaign will do well with a new customer segment you haven't targeted yet

What types of campaign angles do well with a particular demographic

5. New products or features research

Whereas the Charmin sketch features a marketing focus group, this one features new product research for a variety of new Hidden Valley Ranch flavors. Though you can't get hands-on feedback on new products when you're conducting a survey instead of an in-person meeting, you can survey your customers to find out:

What features they wish your product currently had

What other similar or related products they shop for

What they think of a particular product or feature idea

Running a survey before investing resources into developing a new offering will save you and the company a lot of time, money, and energy.

6. Competitor research

You can get a lot of information about your own customers and users via automatic data collection , but your competitors' customer base may not be made up of the same buyer personas that yours is. Survey your competitors' users to find out:

Your competitors ' customers' demographics, habits, and behaviors

Whether your competitors have found success with a buyer persona you're not targeting

Information about buyers for a product that's similar to one you're thinking about launching

Feedback on what features your competitors' customers wish their version of a product had

Once you've narrowed down your survey's objectives, you can move forward with designing and running your survey.

Step 1: Write your survey questions

A poorly worded survey, or a survey that uses the wrong question format, can render all of your data moot. If you write a question that results in most respondents answering "none of the above," you haven't learned much. 

You'll find dozens of question types and even pre-written questions in most survey apps . Here are a few common question types that work well for market surveys.

Categorical questions

Also known as a nominal question, this question type provides numbers and percentages for easy visualization, like "35% said ABC." It works great for bar graphs and pie charts, but you can't take averages or test correlations with nominal-level data.

Yes/No: The most basic survey question used in polls is the Yes/No question, which can be easily created using your survey app or by adding Yes/No options to a multiple-choice question. 

Multiple choice: Use this type of question if you need more nuance than a Yes/No answer gives. You can add as many answers as you want, and your respondents can pick only one answer to the question. 

Checkbox: Checkbox questions add the flexibility to select all the answers that apply. Add as many answers as you want, and respondents aren't limited to just one. 

Ordinal questions

This type of question requires survey-takers to pick from options presented in a specific order, like "income of $0-$25K, $26K-$40K, $41K+." Like nominal questions, ordinal questions elicit responses that allow you to analyze counts and percentages, though you can't calculate averages or assess correlations with ordinal-level data.

Dropdown: Responses to ordinal questions can be presented as a dropdown, from which survey-takers can only make one selection. You could use this question type to gather demographic data, like the respondent's country or state of residence. 

Ranking: This is a unique question type that allows respondents to arrange a list of answers in their preferred order, providing feedback on each option in the process. 

Interval/ratio questions

For precise data and advanced analysis, use interval or ratio questions. These can help you calculate more advanced analytics, like averages, test correlations, and run regression models. Interval questions commonly use scales of 1-5 or 1-7, like "Strongly disagree" to "Strongly agree." Ratio questions have a true zero and often ask for numerical inputs (like "How many cups of coffee do you drink per day? ____").

Ranking scale: A ranking scale presents answer choices along an ordered value-based sequence, either using numbers, a like/love scale, a never/always scale, or some other ratio interval. It gives more insight into people's thoughts than a Yes/No question. 

Matrix: Have a lot of interval questions to ask? You can put a number of questions in a list and use the same scale for all of them. It simplifies gathering data about a lot of similar items at once. 

Example : How much do you like the following: oranges, apples, grapes? Hate/Dislike/Ok/Like/Love

Textbox: A textbox question is needed for collecting direct feedback or personal data like names. There will be a blank space where the respondent can enter their answer to your question on their own. 

Step 2: Choose a survey platform

There are a lot of survey platforms to choose from, and they all offer different and unique features. Check out Zapier's list of the best online survey apps to help you decide.

Most survey apps today look great on mobile, but be sure to preview your survey on your phone and computer, at least, to make sure it'll look good for all of your users.

If you have the budget, you can also purchase survey services from a larger research agency. 

Step 3: Run a test survey

Before you run your full survey, conduct a smaller test on 5%-10% of your target respondent pool size. This will allow you to work out any confusing wording or questions that result in unhelpful responses without spending the full cost of the survey. Look out for:

Survey rejection from the platform for prohibited topics

Joke or nonsense textbox answers that indicate the respondent didn't answer the survey in earnest

Multiple choice questions with an outsized percentage of "none of the above" or "N/A" responses

Step 4: Launch your survey

If your test survey comes back looking good, you're ready to launch the full thing! Make sure that you leave ample time for the survey to run—you'd be surprised at how long it takes to get a few thousand respondents. 

Even if you've run similar surveys in the past, leave more time than you need. Some surveys take longer than others for no clear reason, and you also want to build in time to conduct a comprehensive data analysis.

Step 5: Organize and interpret the data

Unless you're a trained data analyst, you should avoid crunching all but the simplest survey data by hand. Most survey platforms include some form of reporting dashboard that will handle things like population weighting for you, but you can also connect your survey platform to other apps that make it easy to keep track of your results and turn them into actionable insights.

You know the basics of how to conduct a market research survey, but here are some tips to enhance the quality of your data and the reliability of your findings.

Find the right audience: You could have meticulously crafted survey questions, but if you don't target the appropriate demographic or customer segment, it doesn't really matter. You need to collect responses from the people you're trying to understand. Targeted audiences you can send surveys to include your existing customers, current social media followers, newsletter subscribers, attendees at relevant industry events, and community members from online forums, discussion boards, or other online communities that cater to your target audience. 

Take advantage of existing resources: No need to reinvent the wheel. You may be able to use common templates and online survey platforms like SurveyMonkey for both survey creation and distribution. You can also use AI tools to create better surveys. For example, generative AI tools like ChatGPT can help you generate questions, while analytical AI tools can scan survey responses to help sort, tag, and report on them. Some survey apps have AI built into them already too.

Focus questions on a desired data type: As you conceptualize your survey, consider whether a qualitative or quantitative approach will better suit your research goals. Qualitative methods are best for exploring in-depth insights and underlying motivations, while quantitative methods are better for obtaining statistical data and measurable trends. For an outcome like "optimize our ice cream shop's menu offerings," you may want to find out which flavors of ice cream are most popular with teens. This would require a quantitative approach, for which you would use categorical questions that can help you rank potential flavors numerically.

Establish a timeline: Set a realistic timeline for your survey, from creation to distribution to data collection and analysis. You'll want to balance having your survey out long enough to generate a significant amount of responses but not so long that it loses relevance. That length can vary widely based on factors like type of survey, number of questions, audience size, time sensitivity, question format, and question length.

Define a margin of error: Your margin of error shows how much the survey results might differ from the real opinions of the entire group being studied. Since you can't possibly survey every single person in your desired population, you'll have to settle on an acceptable percentage of error upfront, a percentage figure that varies by sample size, sample proportion, and confidence interval. According to University of Wisconsin-Madison's Pamela Hunter , 95% is the industry standard confidence level (though small sample sizes may get by with 90%). At the 95% level, for example, an acceptable margin of error for a survey of 500 respondents would be 3%. That means that if 80% of respondents give a positive response to a question, the data shows that between 77-83% respond positively 95 out of 100 times.

Market research survey campaign example

Let's say you own a market research company, and you want to use a survey to gain critical insights into your market. You prompt users to fill out your survey before they can access gated premium content.

Survey questions: 

1. What size is your business? 

<10 employees

11-50 employees

51-100 employees

101-200 employees

>200 employees

2. What industry type best describes your role?

3. On a scale of 1-4, how important would you say access to market data is?

1 - Not important

2 - Somewhat important

3 - Very important

4 - Critically important

4. On a scale of 1 (least important) to 5 (most important), rank how important these market data access factors are.

Accuracy of data

Attractive presentation of data

Cost of data access

Range of data presentation formats

Timeliness of data

5. True or false: your job relies on access to accurate, up-to-date market data.

Survey findings: 

63% of respondents represent businesses with over 100 employees, while only 8% represent businesses with under 10.

71% of respondents work in sales, marketing, or operations.

80% of respondents consider access to market data to be either very important or critically important.

"Timeliness of data" (38%) and "Accuracy of data" (32%) were most commonly ranked as the most important market data access factor.

86% of respondents claimed that their jobs rely on accessing accurate, up-to-date market data.

Insights and recommendations: Independent analysis of the survey indicates that a large percentage of users work in the sales, marketing, or operations fields of large companies, and these customers value timeliness and accuracy most. These findings can help you position future report offerings more effectively by highlighting key benefits that are important to customers that fit into related customer profiles. 

Market research survey example questions

Your individual questions will vary by your industry, market, and research goals, so don't expect a cut-and-paste survey to suit your needs. To help you get started, here are market research survey example questions to give you a sense of the format.

Yes/No: Have you purchased our product before?

Multiple choice: How many employees work at your company?

<10 / 10-20 / 21-50 / 51-100 / 101-250 / 250+

Checkbox: Which of the following features do you use in our app?

Push notifications / Dashboard / Profile customization / In-app chat

Dropdown: What's your household income? 

$0-$10K / $11-$35K / $36-$60K / $61K+

Ranking: Which social media platforms do you use the most? Rank in order, from most to least.

Facebook / Instagram / Twitter / LinkedIn / Reddit

Ranking scale: On a scale of 1-5, how would you rate our customer service? 

1 / 2 / 3 / 4 / 5

Textbox: How many apps are installed on your phone? Enter a number: 

Market research survey question types

Good survey apps typically offer pre-designed templates as a starting point. But to give you a more visual sense of what these questions might look like, we've put together a document showcasing common market research survey question types.

You're going to get a lot of responses back from your survey—why dig through them all manually if you don't have to? Automate your survey to aggregate information for you, so it's that much easier to uncover findings. 

Related reading:

Poll vs. survey: What is a survey and what are polls?

The best online survey apps

The best free form builders and survey tools

How to get people to take a survey

This article was originally published in June 2015 by Stephanie Briggs. The most recent update, with contributions from Cecilia Gillen, was in September 2023.

Get productivity tips delivered straight to your inbox

We’ll email you 1-3 times per week—and never share your information.

Amanda Pell

Amanda is a writer and content strategist who built her career writing on campaigns for brands like Nature Valley, Disney, and the NFL. When she's not knee-deep in research, you'll likely find her hiking with her dog or with her nose in a good book.

• Forms & surveys

Related articles

8 essential tips for maximizing TikTok ads ROI

8 essential tips for maximizing TikTok ads...

The best marketing newsletters in 2024

11 Google Ads examples (and how to use their strategies)

11 Google Ads examples (and how to use their...

How will AI change SEO content production?

Improve your productivity automatically. Use Zapier to get your apps working together.

A Complete Guide to Market Research: Methods, Templates, How to do it and a lot more

Johnny Tong

Jan 19, 2021

Table of Contents

What is Market Research?

Why is market research so important, market research methods, focus groups, observation, types of market research, market segmentation, brand awareness and reach, pricing research, how to do market research, market research report & analysis templates, swot analysis template, market survey template, 15 common and effective market survey questions, demographic questions, psychographic questions, questions about your product/service., 10 best market research software.

• 1. Surveybot
• 2. Google analytics
• 3. Question Pro
• 4. Make My Persona
• 5. SurveyMonkey

Dos and Don’ts of Market Research

Do focus on your purpose, do use multiple tools, do make necessary changes according to the reports, do use user-friendly survey, do define a budget, don’t stop doing it again, don’t rely on internet information alone, don’t go for professional respondents, market research faqs.

• What is market research?
• Why is market research so important?
• Types of market research
• How to do market research?
• 5 best market research software
• Dos and don’ts of market research
• Market research FAQs

• Keep a definite purpose
• Identify the target audience
• Relationship status
• Education level
• Study your industry
• Prepare survey questions
• Record and analyze your findings

• How old are you?
• What is your gender?
• What is your employment status?
• What do you do?
• What are your hobbies, interests, attitudes?
• What are your challenges, goals?
• How satisfied are you with our product?
• Would you recommend our product to a friend?
• How appealing is our website/store?
• Do you think our prices are high?
• How satisfied are you with our customer service?
• Was it easy to find the right product from our store/website?
• How did you know about our product?
• What attracted you to our brand?
• How often do you come across our advertisements online?

1.  Surveybot

2.  google analytics, 3.  question pro, 4.  make my persona, 5.  surveymonkey.

• How long will it take to carry out market research?
• How to choose the best market research software for my business?
• How many questions should be there in my survey?
• Can I trust the research results to make business decisions?

Chief Human @ Surveybot

Researched by Consultants from Top-Tier Management Companies

Powerpoint Templates

Icon Bundle

Kpi Dashboard

Professional

Business Plans

Swot Analysis

Gantt Chart

Business Proposal

Marketing Plan

Project Management

Business Case

Business Model

Cyber Security

Business PPT

Digital Marketing

Digital Transformation

Human Resources

Product Management

Artificial Intelligence

Company Profile

Acknowledgement PPT

PPT Presentation

Reports Brochures

One Page Pitch

Interview PPT

All Categories

Top 10 Market Research Analysis Templates with Samples and Examples

Samradni Pradhan

Do you know what makes the big brands tick and the smaller ones sizzle? Well, the secret sauce is market research analysis, and we have got the perfect recipe – our templates collection!

Market research analysis is like detective work for brands, uncovering the Who, What, When, Where, Why, and How of consumer behavior.

Do you have your market research in place, but require templates specific to qualitative market research? Here’s the perfect resource .

Brands like Nielsen, IQVIA 5.5, Kantar, Gartner and Ipsos put their best foot forward in this realm. According to recent studies, businesses that engage in market research are 30% more likely to grow than businesses who tend to give the important business activity a miss!

SlideTeam’s Templates depict market insights, wrapped in user-friendly and customizable charm. Want to crack the code of your target audience’s desires? Dive into our templates – it's like having a chat with your customers over coffee. Whether you’re plotting a brand takeover or just want to keep your product pulse in check, our 100% editable and customizable templates are your back-stage pass. Join the segmentation research revolution and turn data into catalysts for positive change.

Let’s make your brand the talk of the town!

Template 1: Conducting Competitor Analysis Using Market Research 

Upgrade your strategic approach with our market research template. This comprehensive deck, in 67 slides, is the ultimate tool for delivering impactful insights to your team and collaborators. Tailor each slide to your business context to create a lasting impression on your audience. Whether you're diving into competitor analysis or presenting market research findings, this PPT Design empowers you with flexibility.

Download Now

Template 2: Market Research Analysis to Understand Target Market Needs 

Revolutionize your market research approach with our template. Move from current scenario analysis to understanding the need for market research to addressing goals in this research. Buyer persona research, measuring brand awareness are all included. Tools for market research being up the rear and we close with dashboards to assess the efficacy of the market research.

Template 3: Market Research Analysis Company Profile PPT template

Embark on a journey of market intelligence with our templates. This comprehensive deck is tailored to showcase your company profile. This PPT Template provides an appealing and informative canvas for presenting your market research prowess. Included in it are 19 major points that make up market research analysis. Some of the major ones are the core values of business, leadership, historical timeline, awards and recognitions et al. The versatility of 65 slides allows for easy adaptation to your business nuances, making this template the epitome of flexibility. Download now and unlock the power to articulate your market research strengths with an unmatched level of clarity and impact.

Template 4: Market Research And Competitive Analysis PowerPoint template

Unveil the essence of strategic advantage with our unparalleled presentation — a game-changer for businesses striving for excellence. This resource provides profound insights and actionable tools for comprehensive market analysis. Delve into the art of Competitive Research for Business, mastering strategies to assess market dynamics and outpace competitors. Elevate your approach with a compelling Competitor Survey Questionnaire, enabling you to glean vital insights for strategic decision-making. Harness the potential of Market Surveys to decode trends, understand customer preferences, and seize opportunities. Download now and propel your business to the heights of strategic prowess and success.

Template 5: Focus group questions to gather audience insights

This PPT Template offers a strategic selection of questions aimed at identifying valuable insights and perspectives. From consumer preferences to behavioral patterns, these questions are crafted to elicit clear responses, fostering a richer understanding of your audience.

Each question is strategically designed to prompt candid and meaningful discussions, ensuring that your focus group sessions become a goldmine of actionable insights. Capture the authentic voice of your audience and transform their input into informed decision-making with the use of this template. Embark on a journey of discovery that shapes your products, services, and marketing strategies with precision and impact with a download.

Template 6: Addressing goals to conduct market research template

The template features three key sections, starting with a comprehensive 'Goal' section that allows you to articulate research objectives. Whether aiming to understand customer preferences, evaluate market trends, or enhance product positioning, this template provides a structured framework for goal-setting. The 'Description' section allows you to expound on the intricacies of each goal, ensuring an understanding of the research focus. Finally, the 'Goal Type' section categorizes your objectives, whether they are exploratory, descriptive, or explanatory in nature, streamlining your approach. This template empowers you to align your market research goals with precision.

Template 7: Latest trends associated with market research

Stay ahead of the competitive game with a dynamic resource unveiling the industry's cutting-edge developments. Highlighting four key trends, this template showcases the escalating demand for online surveys, transforming the way businesses gather insights. Embrace the power of video focus groups, fostering richer engagement and nuanced responses.

Discover the trend of in-house market research, empowering organizations to conduct strategic analyses internally, enhancing control and efficiency. Dive into the realm of social media listening, harnessing real-time conversations to extract valuable consumer sentiments.

Template 8: Growth opportunities in market research industry template

This template presents a dynamic bar graph illustrating promising growth areas within the market research sector. Each bar represents a unique opportunity waiting to be seized, providing a visual roadmap for strategic decision-making.

Identify and capitalize on emerging trends, customer preferences, and market gaps, ensuring your business stays at the forefront of industry evolution.

Maximize your business potential, stay ahead of the curve, and make data-driven choices with this template. Transform market insights into strategic advantages, securing your position in a competitive landscape. Elevate your growth strategy and capture opportunities that drive lasting success.

Template 9: About market research: Overview and its benefits template

Here’s a comprehensive guide to unlocking strategic insights and gaining advantage in the market. This template not only provides a overview of market research but also highlights its myriad benefits. Facilitating strategic planning, this resource empowers businesses to make informed decisions based on data-driven insights. Here’s a comprehensive guide to unlocking strategic insights and gaining a competitive advantage in the market.  Dive into the analysis of customer needs, a crucial aspect that ensures your products or services align seamlessly with market demands. Download this indispensable resource for businesses seeking sustainable growth and success.

(Here’s an excellent resource to explore some marketing project management templates )

Template 10: Poor brand awareness amongst target audience template

Introducing a powerful tool designed to illuminate and address gaps in your brand visibility strategy. This template features a compelling bar graph, visually depicting the current state of brand awareness. Accompanied by a detailed observations section, it provides valuable insights into the multiple factors contributing to the perceived shortfall.

Uncover the reasons behind your brand's limited reach and strategically enhance your market presence. The bar graph serves as a visual benchmark, offering a quick assessment of your brand's standing, while the observations section provides context and actionable points for improvement. Upgrade your marketing strategy by leveraging this insightful template, turning poor brand awareness into a catalyst for positive change.

Template 11: Market Research Analysis Company Overview template

This template goes beyond conventional company profiles, specifically tailored to showcase the intricate dynamics revealed through market research. The template is simple to understand yet attention grabbing. It includes relevant marketing information on the company background and its details that makes it a strong contender for market research analysis. This presentation conveys the essence of your qualitative market research analysis and conveys your business story is told with precision and impact. Equip your team with a strategic roadmap for success, leveraging the insights derived from this indispensable template.

Template 12: Market Research Analysis Executive Summary template

Introducing a strategic tool that distils complex data into a concise and impactful overview. Crafted for executives and decision-makers, this template condenses extensive quantitative market research findings into a clear executive summary. The template encompasses a financial summary and top acquisitions. Effortlessly communicate the essence of your secondary market research with this professionally designed executive summary template. It empowers executives to make informed decisions efficiently. Download the ultimate solution for succinct, high-impact executive communication.

Template 13: Market Research and Competitive Analysis template

Introducing an essential resource for businesses aspiring to gain a competitive edge. Immerse yourself in the realm of Competitive Research for Business, acquiring effective strategies to navigate your market landscape and identify key competitors. Unlock the secrets of crafting a compelling Competitor analysis Survey Questionnaire to get insights and benchmark against industry rivals. Harness the power of Market Surveys , mastering the skills to evaluate market trends, customer preferences, and lucrative opportunities. Enhance your strategic approach and ensure success with this indispensable guide.

Template 14: Market research analysis plan PPT Slides

This template unfolds in four strategic stages, offering a comprehensive approach to market analysis. Begin by 'Clarifying the Vision,' setting a strong foundation for your research objectives. Next, use the 'Marketing Strategy Template' to develop a robust framework that aligns with your vision. Move into the 'Analysis Plan,' breaking down complex data into manageable components for effective evaluation. Finally, delve into 'Market Research,' where actionable insights emerge, guiding your decision-making.

Use this template to enhance your primary market research endeavours. Elevate your strategy and captivate your audience with the solution for a dynamic and impactful presentation.

DECODE CONSUMER INTELLIGENCE

These PPT Templates are your VIP pass to decoding consumer intelligence secrets and propelling your brand to new heights. From uncovering audience insights to navigating industry trends, these templates infuse data with personality and purpose. Remember, B2B market research isn't just a necessity; it's your brand's secret weapon for success. With these quirky and customizable templates, you're not just crunching numbers – you're crafting strategies that resonate. Embrace the power of insights, stay ahead of the curve, and let your brand shine in the spotlight of market mastery.

Explore some research presentation templates that are curated with the best graphics and icons

Related posts:

• Top 5 Summary Analysis Templates with Samples and Examples
• How Financial Management Templates Can Make a Money Master Out of You
• Top 10 Industry Overview Templates with Examples and Samples
• Top 10 Financial Analysis Templates with Examples and Samples

Liked this blog? Please recommend us

Top 10 Inbound Marketing Strategy Templates with Samples and Examples

Top 10 Employee Report Templates with Samples and Examples

This form is protected by reCAPTCHA - the Google Privacy Policy and Terms of Service apply.

Digital revolution powerpoint presentation slides

Sales funnel results presentation layouts

3d men joinning circular jigsaw puzzles ppt graphics icons

Business Strategic Planning Template For Organizations Powerpoint Presentation Slides

Future plan powerpoint template slide

Project Management Team Powerpoint Presentation Slides

Brand marketing powerpoint presentation slides

Launching a new service powerpoint presentation with slides go to market

Agenda powerpoint slide show

Four key metrics donut chart with percentage

Engineering and technology ppt inspiration example introduction continuous process improvement

Meet our team representing in circular format

Filter by Keywords

Discover, Analyze, Succeed: 10 Best Market Research Templates

Praburam Srinivasan

Growth Marketing Manager

February 13, 2024

When promoting your products or launching new ones, it’s essential to understand the market, size up your competition, and have a crystal-clear picture of what your customers want. Once you’ve got that insight, you’re ready to set the stage with a marketing plan .

Market research might sound intimidating, considering the laborious process of collecting and analyzing data. But don’t fret—market research templates swoop in to save the day. They provide a structured roadmap that covers all the vital market research steps, from pinpointing your objectives to gathering and interpreting the data. 🗺️

Come along as we delve into the top 10 free market research templates . We’ll walk you through their unique features, making it a breeze to pick the perfect template that suits your needs.

What Is a Market Research Template? 

What are the key components of a market research template, 1. clickup market research template, 2. clickup market analysis template, 3. clickup business plan template, 4. clickup business development plan template, 5. clickup new product development template, 6. clickup product positioning template, 7. clickup competitive analysis template, 8. clickup customer journey map template, 9. word market research plan template by flexmr, 10. word general market survey template by businessinabox.

Market research is a vast, often time-consuming process that involves gathering essential information about a target market through surveys, interviews, and focus groups. It’s crucial for anticipating trends and maintaining a competitive edge over your rivals. 

A market research template is a pre-designed framework to bring structure to your research processes. It comes with questions and fields for collecting data relevant to specific markets or objectives.

It simplifies the whole exercise by providing a standard format that you can customize to align with your research goals.

Market research templates help you:

• Save time designing and planning your research project
• Save money by removing the need for external research firms
• Ensure consistency in data collection, analysis, and reporting

A market research template is like a recipe for conducting research. It tells you what you need and how to use it. Here are the key components you can find in this template:

• Research objectives : Clearly defined goals of the research project
• Data collection methods : Specific methods and tools for gathering information, such as surveys, interviews, or observations
• Research questions : A set of well-crafted questions to address the research objectives
• Sample selection : Guidelines for choosing the right target audience or sample group
• Data analysis : Instructions on how the gathered data will be analyzed and interpreted
• Reporting : A format for summarizing and presenting the research findings 
• Timeline : A schedule that outlines when you will conduct each research activity
• Budget : Estimated costs associated with the research project
• Contact information : Details of the individuals or teams responsible for the research

10 Best Market Research Templates

We’ve handpicked the most innovative market research templates from Word and ClickUp to help you discover, gather, and analyze data effortlessly. Now, let’s see what makes them stand out! 💖

Market research is your first ally when you want to enhance your brand management and gain insights into your competitors’ strategies. With the ClickUp Market Research Template , you get a user-friendly tool that simplifies the task of gathering and presenting crucial information about your target audience, the state of your product or service, and the broader industry landscape. 🌄

This Task template takes you through the ins and outs of research, covering your approach, data collection techniques, and the valuable insights you’ve gathered from your current or potential customers through Custom Fields.

Adapt the fields to document any information you see fit—add data links and attachments, or choose a research stage like Design , Preparation , and Execution .

Each task comes with a to-do subtask list to keep a record of research steps, like defining a research scope and setting up a research team. The assignees can use it to monitor each subtask’s progress through Custom Statuses like Open, Under Review, or Closed. 

If you’re curious about where your product stands among its competitors, look no further than the ClickUp Market Analysis Template . This tool assists you in identifying and assessing key market trends, gaining insights into customer needs, and examining competitor strategies and performances. ♟️

This extensive market research template sorts competitors into five main types: direct , indirect , potential , future , and replacement (for competitors offering a substitute product).

Use the Growth Share Whiteboard view to evaluate competitor products and decide where to invest your resources. Simply pick the competitor type from the legend, create a sticky note of the corresponding color, and place it on the desired spot. Use the horizontal Quality axis to measure the competitor’s Relative Market Share and the Y-axis to measure their Growth Rate.

The Price vs. Quality Whiteboard view functions similarly, but this time, you’re using a matrix to measure the relation between product quality and price. It gives you a visual grasp of your competitors’ pricing strategy, helping you tactically position your product in the market.

The Competitors List view is your central hub for competitor information, neatly categorized by analysis status like Direct , Indirect , or Potential . Additionally, leverage the Advertisements Board view to see your competitors’ promotional strategies.

Replace traditional, lengthy business plan documents with the ClickUp Business Plan Template and speed up the process. It’s a comprehensive toolkit for documenting every aspect of your business plan and streamlining the drafting process to ensure it’s polished on time. ⏰

This one-page Doc template is neatly divided into several key sections:

• Company description : Provides a company overview, your mission, and vision
• Market analysis : Explains the problem you’re solving, its solution, and the target market
• Sales and marketing strategy : Outlines products and marketing plans
• Operational plan : Covers aspects like your location, equipment, and financial forecasts
• Milestones and metrics : Displays targets and KPIs

Customize the template with your brand logo and contact information. Each section comes with helpful prompts suggesting how to present your data—through bullet lists, pictures, charts, or tables.

Open the Topics List view to see all the sections and subsections included in the comprehensive market research Doc, allowing you to assign them to team members, set due dates, and attach relevant documents.

To track task statuses, switch to the Status Board view and categorize them as To Do, In Progress, Needs Revision, or Complete. Open the Timeline view to monitor potential plan deviations.

Expanding or starting a business is like embarking on an adventure of challenges and surprises. However, a carefully laid-out plan can make this journey much more manageable.

No need to start from scratch, though! Introducing the ClickUp Business Development Plan Template —your business roadmap, equipped with pre-designed sections that will lead you through the entire process, making your path to success smoother. 🛤️

Whether you’re a startup or a growing business, this template offers handy Doc pages to help you document the following:

• Executive summary : For providing an overview of the business you’re growing, outlining the issues you’re addressing, and suggesting solutions
• Key people : For explaining who’s on the executive team and what each person does
• Operations : Lists your business locations and employee count. You can outline the cost of equipment and facilities and map out manufacturing processes on a Whiteboard
• Marketing : Enables sharing the market’s history and growth to foresee potential opportunities, decide on the target audience, and analyze the competitor’s strengths and weaknesses
• Financial plan : Gives an estimate of your cash flow and balance sheet, identifying the revenue point where you break even

Of the market research templates in this list, the one comes with ready-made tables and sheets with guidelines on how to fill them in. Feel free to customize any template section to match your business requirements.

Or you can include images to illustrate your plan, add or remove rows, choose your preferred color pallet, and rename the pages to make them your own—all within the target market research template.

Unlocking the path to a successful product launch boils down to one word: preparation. And guess what? The ClickUp New Product Development Template has got your back! 🙌

This comprehensive market research template streamlines the product development process , ensures alignment between your team and milestones, and keeps all tasks organized for seamless collaboration. All this is possible through Custom Fields, allowing you to explore your project from various viewpoints.

The Project Summary List view neatly organizes your tasks by their project phase , from Idea Generation to Product Launch , making it a breeze to track your progress. The list also clearly displays details like Task Complexity and Impact Level through Custom Fields that you can tailor to your needs.

To observe your tasks like a hawk, open the Process Kanban Board view , which turns tasks into cards and groups them by their phases. It’s your go-to spot to quickly identify which tasks are in the pipeline from conceptualization to launch. 

Use the Timeline view for a linear display of your tasks, grouped by the teams working on them and color-coded by phase. This view allows you to efficiently monitor your task schedules and durations by giving you control over your workflow!

You can drag a task to reschedule or tweak its duration by dragging its edges.

Your product’s value directly reflects what your customers think, right? That’s why it’s crucial to figure out where your product slots into the marketplace and how you want your customers to perceive it.

Discover the perfect shortcut to those answers—the ClickUp Product Positioning Template —to implement into your business strategy. This tool helps you better understand your product and find that ideal niche in your target market.

Start by evaluating the product you want to launch in the Product Positioning Assessment view , with pre-made fields like: 

• Product name and description
• Market segment
• Target launch date
• Unique selling points
• Pain points 

Customize the form by renaming the available fields or adding custom ones.

Distribute the form to your team members, and once completed, all the valuable information automatically appears in the Product List view . This view is where you can review the details covered in the form, assign tasks to team members, set priorities , and group tasks by status.

This template also offers a Product Positioning Map Whiteboard view . It features a graph as a visual aid for showcasing how your upcoming product stacks up in terms of value for money compared to the competition. 

Competitive analysis isn’t just a fancy term—it’s your secret weapon if you’re gearing up to introduce a fresh product or service. The ClickUp Competitive Analysis Template is your trusty sidekick for this mission. It assists in revealing competitor strengths and weaknesses, providing a comprehensive industry overview , and cooking up strategies to outshine the competition and nail down your target audience. 🌟

To start your competitive analysis , brainstorm a list of potential competitors. Think about where your customers might go if they didn’t choose your company. Keep it realistic—aim for a list of up to 10 names, leaving time for thorough market research.

After you’ve completed the research, use the provided Matrix to place the competitor’s product concerning the Market Presence and Satisfaction axes. Use the Legend to help you understand the product type , including:

• High market presence and high satisfaction
• High market presence and low satisfaction
• High satisfaction and low market presence
• Low satisfaction and low market presence

Duplicate a color-coded sticky note that matches your product type and drag it over to the quadrant where it fits the best. The Matrix is split into four sections to help you decide whether a product is a Contender , a Leader , a Niche , or a High Performer.

This business strategy template gives you the ultimate freedom to play around with its elements. Add, tweak, and place them wherever you like in the interactive Whiteboard view. 

Have you ever found yourself scratching your head, wondering what your customers want? The ClickUp Customer Journey Map Template is a handy tool that can help you out! 🛠️

Think of it as a guide to better understanding your ideal customer’s user persona . By mapping their journey, you can uncover their needs and expectations and come up with sensible strategies to improve your products and services for your target audience.

This Whiteboard template brims with handy question prompts about customer actions, experiences, touchpoints, and solutions. The template leads you through three key stages:

• Awareness : You introduce customers to your business and what it offers
• Consideration : They start considering your business as a solution to their needs, leading them to research your products or services and compare them to other options 
• Conversion : They go from pondering to action and become paying customers

Each of these stages comes with pre-made sticky notes to get you started, but you’ve got the creative license to add more. Give the Whiteboard a personal touch with freehand drawing, create shapes, insert images, use connectors, and add text from focus groups, customer research, or any market research examples you own. 

If you’re looking for a structured framework to streamline market research, the Word Market Research Plan Template by FlexMR is a handy solution. It’s divided into well-structured sections for every step and features tips and instructions on how to use them.

This Word template is fully customizable, allowing you to modify colors, change font and letter size, add rows and columns to pre-made tables or include graphs and charts. ✍🏻

Use its first section to provide a brief business background. Then, define the project’s scope and specify what you expect to achieve at the project’s conclusion, including target response numbers, data presentation guidelines, and the influence of data on future decision-making .

Additional details the template covers are:

• Target Audience : Describe the customers you aim to research, considering age, demographics, and interactions with the company or product
• Sample Plan : Detail the number of participants you intend to research
• Research Methods : Include qualitative and quantitative methods
• Timeline : Present a project timeline, breaking down tasks and accounting for variations in response rates
• Budget : Outline the budget, providing a cost breakdown and highlighting areas requiring investment
• Ethical Considerations : Address ethical and other considerations that may arise during the project, like conflict of interest with suppliers

To finish up, add Further Considerations to include anything the previous sections don’t cover.

One way to conduct effective market research is through a survey. If you’re unsure about the questions to include for optimal results or need a structured framework to streamline the process, try the Word General Market Survey Template by BusinessInABox. 

This two-page Word document contains open-ended and multiple-choice questions for an effective customer case study . They provide all the essential information to understand the market you’re involved in or planning to enter.

The questions in the template cover customer information like:

• Age and gender
• Education level
• Marital status
• Total annual income 

As this is a Word template, customize it however you like ! Add or tweak questions to dig into the specifics you’re curious about, and make the survey longer or shorter. Feeling fancy? Give it a personal touch by using a different font or changing the background color!

Crack the Code to Market Domination with These Essential Market Research Templates

Market research can be a wild ride, but these top-notch market research templates make it smooth sailing. From gaming insights into customer preferences to uncovering your competitor’s strategies, they provide a structured solution for every research step.

If you’re hungry for more research assets, dive into the ClickUp template library , where you’ll find over 1,000 user-friendly templates waiting to guide you on areas like mapping out customer journeys , performing competitor analysis , and nailing down product positioning with minimal effort. ✌

Questions? Comments? Visit our Help Center for support.

Receive the latest WriteClick Newsletter updates.

Thanks for subscribing to our blog!

Please enter a valid email

• Free training & 24-hour support
• Serious about security & privacy
• 99.99% uptime the last 12 months

Drivers of supply chain adaptability: insights into mobilizing supply chain processes. A multi-country and multi-sector empirical research

• Open access
• Published: 09 April 2024

Cite this article

You have full access to this open access article

• Michiya Morita   ORCID: orcid.org/0009-0009-3120-0746 1 ,
• Jose A. D. Machuca   ORCID: orcid.org/0000-0002-3653-2450 2 ,
• Juan A. Marin-Garcia   ORCID: orcid.org/0000-0001-5416-3938 3 &
• Rafaela Alfalla-Luque   ORCID: orcid.org/0000-0002-9110-8273 2  

Supply chain (SC) adaptability (SC-Ad) implies that SC processes should change and adapt to anticipated structural and market changes. However, when these changes are related to shifts from exploitative to explorative focuses, companies face an inflexibility problem because of involved uncertainties, creating a barrier to obtaining SC-Ad. This research proposes to overcome this barrier by integrating new combinations of the product/market strategy and SC processes and securing their fit over time. To get it, this study proposes two SC-Ad drivers (related to the SC process (ASCOS) and new product development competences (PDC)), which secure the aforementioned fit by reducing its uncertainties and thus ensuring a SC-Ad that responds to emerging competitive changes. Measurement and structural models were assessed following PLS-SEM. ASCOS and PDC’ relative importance was analyzed using the importance/performance/analysis procedure. PLS, PLS-predict, and CVPAT were used to analyze model’s in-sample and out-of-sample predictive capacity. ANOVA was used to compare SC-Ad, ASCOS and PDC in different plant groups. Results suggest that ASCOS and PDC are SC-Ad’s drivers, and that the plants with highest SC-Ad values are those with the higher ASCOS and PDC’ values. This expand knowledge about SC-Ad drivers, which represents an important literature gap. In an indirect way, some new light is also added to the topic of ambidextrous management. The adequate generalizability of these results is supported by a) a wide multi-country, multi-informant, and multi-sector sample of 268 plants, b) a good out-of-sample model predictive capacity c) no heterogeneity issues.

Avoid common mistakes on your manuscript.

1 Introduction

Supply chain adaptability (SC-Ad) is defined as the capability of directing and enabling supply chains (SC) to adapt its strategies, products, processes and/or technologies to structural changes in the market (Fisher 1997 ; Lee 2002 , 2004 ; Ivanov et al. 2010 ; Arana-Solares et al. 2011 ; Marin-Garcia et al. 2018 ). The adaptability capability facilitates companies’ reaction to structural changes, such as those in supply, demand and business environment (Eckstein et al. 2015 ; Christopher and Holweg 2017 ; Feizabadi et al. 2019 ). Accordingly, SC-Ad consists of two competences regarding SC processes : a) identifying the goals and necessary changes in SC processes to respond to structural changes in the markets; and b) implementing these changes (Alfalla-Luque et al. 2018 ).

Consequently, SC-Ad is considered crucial for SC’s performance in a complex and turbulent global environment (Tuominen et al. 2004 ; Ivanov et al. 2010 ; Garrido-Vega et al. 2023 ), in which SC must continually adapt strategies and structures (Gibbons et al. 2003 ; Ivanov et al. 2010 ), while considering technology and market focuses (Tuominen et al. 2004 ; Ivanov et al. 2010 ; Arana-Solares et al. 2011 ). The importance of SC-Ad is increasing in the current context as it facilitates the reconfiguration of companies’ SC design to respond to structural changes in the markets (Yang et al. 2022 ). Although the importance and positive effects of SC-Ad on company’s performances have been acknowledged by the literature (e.g.: Lee 2004 ; Ivanov et al. 2010 ; Eckstein et al. 2015 ; Rojo et al. 2016 ; Yang et al. 2022 ; Iranmanesh et al. 2023 ; Daneshvar Kakhki et al. 2023 ; Marin-Garcia et al. 2023 ), the research about how to acquire SC-Ad is still limited (Whitten et al. 2012 ; Eckstein et al. 2015 ; Alfalla-Luque et al. 2018 ; Yang et al. 2022 ).

Regarding SC processes above mentioned, they consist of physical process network structures (from procurement to final delivery to customers) and administrative processes (for designing and managing operations such as physical processes) (Sterman 2000 ; Ivanov et al. 2010 ; Abassi and Varga 2022 ). One significant managerial issue as to SC processes is that companies must adapt those structures and processes to emerging new threats or opportunities timely and appropriately (Skinner 1969 ; Fisher 1997 ; Lee 2002 , 2004 ; Ivanov et al. 2010 ). Although this adaptation is necessary to meet new competitive requirements such as quality, cost and delivery (Lee 2002 ), such changes have been sometimes considered as a serious managerial challenge because of the inflexibility of SC processes including manufacturing processes, which comes from the consideration of an enormous sunk cost and an immediate loss of efficiency under situations involving the shift (Skinner 1969 ; Hayes et al. 1988 ; De Meyer et al. 1989 ). This inflexibility of existing SC processes sometimes causes a companies’ bias towards exploitative focuses (for current performance), and it is important to prevent companies from having such short-term focus because it could interfere the explorative activities (explorative focus for future performances) such as those related to the adaptation to the aforementioned structural market and competitive changes (Brenner and Tushman 2003 ).

This is important for companies that wish long time prosperity, but the inflexibility of SC processes (Skinner 1969 ; Hayes et al. 1988 ; De Meyer et al. 1989 ), which gives constraints on timely strategic changes could be a significant barrier for the appropriate balance between these two focuses, which is not yet operationally defined. Those factors such as the cost limitations (Boumgarden et al. 2012 ; Parida et al. 2016 ), the tensions between explorative and explorative focuses (He and Wong 2004 ; Van Looy et al. 2005 ; Hu and Chen 2016 ) and the dominant competitive focuses in markets like the topmost importance of innovativeness (Luger et al. 2018 ; Clauss et al. 2021 ) make the balancing complex and difficult. Successfully facilitating the steering of switchbacks between the mentioned exploitative and explorative activities (Levinthal 1997 ), we assume, requires the sufficient competence of mobilizing SC processes in terms of timing and scale with clear sense of future directions.

Despite the strategic importance of enhancing SC-Ad by resolving this inflexibility issue of SC processes (Skinner 1969 ; Hayes et al. 1988 ; De Meyer et al. 1989 ; Fisher 1997 ; Lee 2002 , 2004 ; Ivanov et al. 2010 ), and the mentioned positive effects on performance measures (Skinner 1969 ; Fisher 1997 ; Lee 2002 ,  2004 ; Ivanov et al. 2010 ; Martínez Sánchez and Pérez Pérez 2005 ; Eckstein et al. 2015 ; Rojo et al. 2016 ; Wamba et al. 2020 ; Yang et al. 2022 ; Iranmanesh et al. 2023 ; Khan et al. 2023 ; Daneshvar Kakhki et al. 2023 ), how to drive SC-Ad has not still been well studied and this study seeks to fill this gap. In this sense, this paper aims to expand knowledge about SC-Ad drivers, because addressing the theoretical foundations of dynamic SC capabilities such as SC-Ad, and especially its antecedents, is still in its infancy. This is an important gap as it indicates that managers do not have guidelines to develop a SC-Ad that would make it easier for them to take advantage of new market opportunities (Aslam et al. 2020 ).

At this point, it is worth remembering that, in practice, leading companies have often shown appropriate examples of mobilization of SC processes by integrating the characteristics of product/market strategy and SC processes to create competitive advantages in specific phases of market competitions, as some cases in the automobile industry indicate. Some examples that can be cited are Ford (T-model and efficient SC process characterized by lot-size economy and assembly lines) (Tedlow 1988 ; Bednarek and Parkes 2021 ), General Motors (Class-based variety of models and SC processes under multi-divisional structures) (Chandler Jr. 1962 ; Sloan 1990 ; Tedlow 1988 ), and Toyota (a wide range of small fuel-efficient cars and the lean SC process) (Ohno 1988 ; Womack et al. 1990 ), all of which have been acknowledged as “winners” during specific phases of automobile market development when prestigious leaders supported these mobilizations. These cases also suggest that seeking a fit between the product/market strategy aims such as low price, variety and quality and the working properties of SC processes lead companies to successful SC-Ad with competitive advantage. Therefore, it is hoped that investigating how to develop this fit will provide us with important clues to obtain a higher SC-Ad.

Based on the above, this study seeks to propose drivers for the mobilization of SC processes to implement an effective SC-Ad through securing the competitive fit between the product/market strategy focus and the working properties of SC processes, which is a contribution to the existing literature. It is also important to consider that a successfully established effective fit may turn out to be not effective as competitive situations change, making it necessary to change to a new fit as the cases in the automobile industry previously mentioned which focused on the shift from the lot-size economy focused to (the Ford case), then to the variety focused (the General Motors case) and to the lean focused (the Toyota case) exemplified. Consequently, the objective of this study is to find and propose appropriate drivers of SC-Ad that secure the fit between the product/market strategy focuses and the SC processes over time (embracing the mobilization of the strategic aims and SC processes).

To solve this issue, it is important to recall again that SC processes consist of physical process network structures and administrative processes (Sterman 2000 ; Ivanov et al. 2010 ; Abassi and Varga 2022 ), and that to mobilize SC processes, that is, to design, construct, and operate such a network, it is necessary to have the knowledge required to understand what determines the network’s performance given anticipated or planned demand patterns. Without these knowledge drivers, the barriers that generate the inflexibility of SC processes would remain and prevent companies from getting a higher SC-Ad. Regarding this matter, research by Morita et al. ( 2015 , 2018 ) provides an interesting reference framework for this knowledge. Said authors introduce the concept of absolute SC orientation strategy ( ASCOS ) and analyzes it in conjunction with the new product development competence (PDC ). PDC is related to the SC-Ad competency of determining the goals and requirements of SC processes, and ASCOS is related to the SC-Ad competency of implementing these changes, that is, of configuring and operating the necessary SC processes. Morita et al.’s ( 2015 , 2018 ) research results show that high levels of ASCOS and PDC lead to high competencies in both existing and new product strength. Therefore, they can be considered potential drivers of SC-Ad in the abovementioned sense. We assume that this approach is expected to contribute to improving company competitiveness overtime by reducing the uncertainty around the feasibility of steering the company’s explorative and exploitative activities by means of ASCOS and PDC , which secure the fit between the product/market strategy and the SC processes over time, so as to get the necessary SC-Ad to adapt to anticipated changes.

The present section is followed by the theoretical background of this research and the hypotheses development. Next, we set out the analytical framework, the measurement of the factors involved, and the analysis of the results. The final section of this study offers the discussion and conclusions.

2 Theoretical background and research hypotheses

Thus far, we have showed that the inflexibility of SC processes makes it difficult to get SC-Ad and then to implement strategic changes of companies , but that this can be overcome by securing a fit that integrates the competences of product/market strategy (strategic focus) and SC processes (SC competence) over time . It was then proposed that the above issue should be addressed by securing this fit through appropriate drivers of SC-Ad in order to enable the successful response to environmental changes, and that absolute SC orientation strategy (ASCOS) in conjunction with the new product development competence (PDC) (Morita et al.’s ( 2015 , 2018 )) can be considered potential drivers of SC-Ad in the abovementioned sense. The present section develops the theoretical framework related to these issues and ends with the proposal of the corresponding hypotheses.

The issue of SC process inflexibility , i.e., the issue as to how to improve the flexibility of SC processes including manufacturing is an important problem for many companies seeking satisfactory long-term performance as it impedes timely adaptation to new competitive situations (Skinner 1969 ; Hayes and Wheelwright 1984 ; De Meyer et al. 1989 ; Brenner and Tushman 2003 ; Winkler 2009 ). The need for flexible SC processes stems from the view that companies’ strategic focuses need to adapt the firms’ SC processes to new competitive requirements such as quality, on-time delivery, and competitive cost (Fisher 1997 ; Lee 2002 ,  2004 ; Defee and Stank 2005 ; Selldin and Olhager. 2007 ; Flynn et al. 2010 ; Wagner et al. 2012 ; Prajogo et al . 2018 ; Sabri 2019 ) depending on their strategic focuses, as the concepts of generic strategies (Porter 1981 ) and product/market strategies exemplify (Ansoff 1957 ). This research assumes that due to SC process inflexibility, many companies struggling to develop a high SC-Ad capability find it difficult to change existing SC process configurations to adapt to new competitive situations.

On the other hand, the fit between competitive requirements (such as the above mentioned) in companies’ markets and their supply process competences to meet these competitive requirements (even in changing environment) is considered to be one of the essential conditions that must be met to sustain high performance (Fisher 1997 ; Lee 2002 , 2004 ; Defee and Stank 2005 ; Selldin and Olhager 2007 ; Flynn et al. 2010 ; Wagner et al. 2012 ; Prajogo et al . 2018 ; Sabri 2019 ). In this sense, this study assumes that securing this fit (under any changing competitive circumstances) between designed new values that are desirably innovative (e.g., new business or product introductions or new markets through expanded globalization) and the necessary SC process competences presupposes the competence of SC processes to be flexible to adjust to the new requirements, which is necessary for achieving a high SC-Ad.

In this line, this paper focuses on enablers which secure the above-mentioned competitive fit over time to ensure a SC-Ad that responds to emerging competitive changes. Regarding the mentioned issues, if the competences of SC-Ad previously defined in this study (i.e.: specifying the new goals and requirements to be met by SC processes to respond to structural changes in the markets and to implement these changes (Alfalla-Luque et al. 2018 )) are strong, they will reduce the inflexibility of SC processes and improve SC-Ad by redefining the fit between designed values and SC processes. Therefore, SC-Ad would give directions and would show desirable changes for a new fit between the company’s strategic focuses and its SC processes while focusing on strengthening this fit competency. Therefore, this research focuses on proposing drivers that strengthen the two aforementioned SC-Ad’s competencies and hypothesizes that companies should be competitive in both .

Morita et al. ( 2015 , 2018 )’ works provide a reference framework for these drivers. On the one hand, the above-described first SC-Ad competence (“specifying the goals and requirements to be met by SC processes to respond to structural changes in the markets”) could be considered to be driven by the product development competence ( PDC ) proposed by the authors, defined as the integration of wisdom for designing and developing new products or services, which involves suppliers, customers, and functional departments such as manufacturing and marketing (Morita et al. 2018 ). In this sense, PDC is used in this paper to stand for the most representative explorative competence of new value design and development as well as improvements to existing products, and it is conceptualized as the integration of multifunctional explorative competencies. These include the following 4 dimensions, validated in the different rounds of the survey of the High Performance Manufacturing Project (HPM) (about HPM, see Schroeder and Flynn 2001 ) and used in (Morita et al. 2018 ): Customer involvement in new product development (NPD), manufacturing involvement in NPD, supplier involvement in NPD and front-end loading in NPD.

On the other hand, Morita et al ( 2015 , 2018 )’ proposed the absolute SC orientation strategy ( ASCOS), which is related to the second SC-Ad competence (“to implement the required changes”) by the design and operation of SC structures and processes to respond to demand patterns. ASCOS is defined as a measure that contains strengths in four aspects: lead time, just-in-time control, quality conformance, and demand stability, which, together, are all functionally important for any SC process to deliver designed values to markets in terms of efficiency (cost and time) and effectiveness (for customers) (Morita et al. 2015 , 2018 ). Therefore, when a company is ASCOS -oriented, it consistently focuses on these operating process factors and makes constant efforts to improve all four. The four mentioned components of ASCOS are fundamental factors that determine the potential performance of SC processes, which consist of linkages between activities in a network structure whose maneuvering competences are effectively and appropriately exploited in any set of products/markets (Morita et al. 2018 ). In other words, the capability to maneuver in these ASCOS ’s four aspects is expected to be transferable and applied to the design, construction, and operation of SC processes to meet the anticipated competitive requirements of newly targeted products or markets detected thanks to an appropriate PDC competence. In this sense, ASCOS is regarded here as the capability to design and implement any necessary operational activities to meet new competitive requirements. Therefore, if sufficiently high, this capability is expected to reduce the tension associated with the proposed necessary explorative initiatives. To a certain extent, this competence has functional meanings similar to those of the operational absorptive capacity (Patel et al. 2012 ; Rojo et al. 2018 ) and organizational nurturing of organizational learning (García-Morales et al. 2008 ; Rojo et al. 2018 ) but its construct is more specifically defined as the four mentioned operational focuses that, technically, determine potentially flexible SC process competences.

Summarizing, when designing and developing product and service values, PDC’s superiority is expected to correctly evaluate the existing strengths and weaknesses of current products and configure future products with a high probability of success. On the other hand, ASCOS competence diminishes SC processes’ inflexibility because it facilitates to design and operate SC structures and processes to respond to demand patterns. For example, a desired reduction in time delays could be improved by ASCOS’ lead time reduction focus. Securing information availability such as on-hand inventory level and reliable demand estimation is supported by ASCOS’ just-in-time control, quality conformance, and demand stability focuses. Therefore, PDC and ASCOS are expected to underlie the necessary dynamic adaptation process competence. Thus, due to the above, PDC and ASCOS are hypothesized to act as drivers of SC-Ad, and Hypothesis 1 is formulated as:

Hypothesis 1: ASCOS and PDC are drivers of the SC-Ad.

As noted by Morita et al. ( 2018 ), in general, companies tend to be more aggressive towards new product development activities than to SC activities, and this generates a conflict between the long- and short-term visions. An attempt at improvement of the PDC type is explorative focused while the ASCOS type is considered to be exploitative-focused. Regarding this matter, it is important to stress that when a company focuses mainly on exploration it risks building tomorrow’s business at the cost of today’s, while focusing on exploitation it risks losing its long-term vision (Birkinshaw and Gibson 2004 ). It is, therefore, essential to find an appropriate balance of focuses between the two (Birkinshaw and Gibson 2004 ; Kristal et al. 2010 ; Feizabadi and Alibakhshi 2022 ), and easing the tension between these two focuses is a key strategic challenge (He and Wong 2004 ; Nieto-Rodriguez 2016 ). Regarding this matter, it is assumed here that, when ASCOS capability is nurtured in companies, it increases SC processes’ flexibility as it lowers organizational barriers to renewing or rebuilding processes, and also contributes to carrying out an appropriate evaluation of new products or markets in terms of resource requirements and new SC process design. Two focuses, explorative and exploitative, can coexist (Adler et al. 2009 ; Kortmann et al. 2014 ; Alcaide-Muñoz and Gutiérrez-Gutiérrez 2017 ; Gutierrez-Gutierrez and Antony 2020 ). This can overcome the conflict between exploitative and explorative focuses by a balance in which ASCOS and PDC have both high values, which would lead to SC-Ad’s higher values than other possible combinations of values of these variables (e.g.: high value-low value and low value-high value would be prioritizing one of the focuses, leading to the mentioned conflict between long term and short-term goals. And low value-low value will be against the obtention of an adequate SC-Ad).

Therefore, ASCOS and PDC can (and should) work together in the long-term as adaptations generally must be made due to changes in product/market, SC structures, processes, and ways of operating as a set or package (Morita et al. 2018 ). In this sense, as previously said, to maintain high performance over time, companies have to secure two types of fit: a) the fit of companies’ strategic goals/aims to actual market and competitive situations (through PDC in this paper), and b) the fit of companies’ SC processes’ competencies to actual competitive requirements (through ASCOS in this research) (Venkatraman and Camillus 1984 ). Moreover, effective fits are required consecutively over time between their strategic goals and SC processes (Fisher 1997 ; Lee 2002 , 2004 ; Ivanov et al. 2010 ; Arana-Solares et al. 2011 ; Marin-Garcia et al. 2018 ).

In line with the above comments, this study hypothesizes that the contribution of ASCOS and PDC to the creation of a more reliable and feasible configuration of SC-Ad is higher when both competences are present and are high in value than would otherwise be the case, and that the trade-off between these two competencies would harm the obtention of a high SC-Ad. This would avoid the conflict between the exploitative and explorative focuses, making it easier for companies to be competent in both kind of activities and, thus, be able to sustain the mentioned fits and companies’ competitiveness in changing competitive situations. As mentioned before, ASCOS and PDC should work in partnership to determine a better SC-Ad, overcoming the conflict of exploitation vs exploration under certain managerial cultures that are capable of generalizing the effectiveness and logic of practices involved in the process management above mentioned (Adler et al. 2009 ; Kortmann et al. 2014 ; Alcaide-Muñoz and Gutiérrez-Gutiérrez 2017 ; Gutierrez-Gutierrez and Antony 2020 ).

Considering the above comments, we can hypothesize that:

Hypothesis 2: Plants with higher SC-Ad values are characterized by higher values of the ASCOS and PDC competences.

Higher PDC and ASCOS lead to more reliable insights into the feasibility and prospects of proposed changes. Therefore, a competitive set of high ASCOS and high PDC is expected to drive a high SC-Ad. To perform these practices well, companies should be equipped with the above-described constituent competencies of ASCOS and PDC.

Figure  1 summarizes the conceptual research framework.

Conceptual research framework

A wide multi-country, multi-informant, and multi-sector sample was used to provide highly reliable results. The sample was based on the database of the latest round of the international High-Performance Manufacturing (HPM) Project, which surveyed manufacturing plants (with ≥ 100 employees) in Europe, America, and Asia. Cases with missing values in over 15% of the items included in our study were deleted (Hair et al.  2022 ). The final sample consisted of 268 plants from 16 developed and emerging countries (Austria, Brazil, China Finland, Germany, Italy, Israel, Japan, South Korea, Spain, Sweden, Switzerland, Taiwan, UK, USA, Vietnam) in three sectors (electronics, machinery, and automotive components), chosen as they are in hotly-contested global competition and desirable managerial practice effects are expected to be identified in such industries. The 268 valid cases had missing values completely at random (MCAR) (little test, sig 0.097). At this point, all the variables with under 5% values missing per item (mean replacement option) (Hair et al. 2021 , 2019 ) were selected in Smart PLS 4.0.8.9 (Ringle et al. 2022 ). To identify possible sources of heterogeneity in the sample, some control variables have been introduced into the model (country context, industry as dummy and log plant size), allowing the SC-Ad results to be adjusted for possible differences due to the sample. Furthermore, unobserved heterogeneity has been analyzed to verify whether the weights of the measurement model or the paths of the structural model have different values in the data subsamples (Becker et al. 2013 ; Marin-Garcia and Alfalla-Luque 2019 ).

3.2 Measures

Our constructs have been adapted from measures defined and validated in previous research. ASCOS and PDC were validated in Morita et al. ( 2018 ) and in Morita et al. ( 2015 ). All the lower-order composite constructs for ASCOS and PDC (see Table  1 ) have been measured with reflective indicators. Higher-order composite constructs (ASCOS2_JIT focus, ASCOS3_Quality focus, ASCOS, and PDC, see Table A2 in annex) have been modeled using lower-order construct latent variable scores as formative indicators. SC-Ad was validated in Marin-Garcia et al. ( 2018 ) and all the first-order and second-order constructs have been considered formative composite constructs (Table A2 in annex). ASCOS represents the competent culture of SC processes, which is consistently seeking lead time reduction, JIT implementation, demand stability, and quality conformance (Morita et al. 2018 ). PDC represents the competence of wisdom integration within and beyond organizations for new value development (e.g., product development) (Morita et al. 2018 ). SC-Ad embraces abilities for changes such as changing SC processes and structures in line with market changes, introducing new technologies (e.g., information technologies), and predicting changes such as those in markets (Marin-Garcia et al. 2018 ).

The control variables used in this research are in line with those used in previous research (e.g., Dubey et al. 2019 ; Machuca et al. 2021 ; Alfalla-Luque et al. 2023 ): a) plant size (log10), b) industry (dummy variable; reference category = electronics), and c) country context.

Several steps were taken to reduce the risk of common method bias (CMB) (Podsakoff et al. 2003 ; Schwarz et al. 2017 ). Different scale anchors were selected for use in the same scale and in different parts of the questionnaire to prevent any priming effects; items were randomly listed in scales to prevent item proximity from generating any response patterns (Marin-Garcia et al. 2018 ); the questionnaires were responded by two people in each function who had not been informed about what the items were intended to measure (Danese et al. 2019 ). Informant confidentiality was prioritized during the data collection phase. In addition, Harman’s Single-Factor test (Chin et al. 2013 ; Schwarz et al. 2017 ) was applied after collecting the data. The correlation matrix was analyzed using principal component with varimax rotation. The obtained results were robust and valid and indicated that several different factors were present with eigenvalues above 1, which indicated the absence of CMB issues (the presence of a single factor would have indicated CMB).

Using G-Power 3.1, a post hoc power check with 268 plants and R2 = 0.184 (the lowest value in our analysis, corresponding to Ad3 in the 1st-order model) gives a result of 0.99 power with Alpha 5% and 17 predictors. This power value is higher than the recommended cutoff value of 0.8 (Marin-Garcia and Alfalla-Luque 2019 ).

3.3 Analysis procedure

Measurement and structural models were assessed following the current guidelines for PLS-SEM (Marin-Garcia and Alfalla-Luque 2019 ; Becker et al. 2023 ; Sarstedt et al. 2022 ; Ringle et al. 2023 ). Mode A was used to calculate the weights of composites with reflective indicators (ASCOS and PDC low-order constructs (LOC)) and Mode B was used for formative indicators (SC-Ad lower order composites, and all 2nd and 3rd higher-order composites) (Hair et al. 2019 ; Sarstedt et al. 2019 ). The relative importance of the antecedents to SC-Ad was analyzed using the importance and performance analysis procedure (IPMA) (Hair et al. 2019 ). An analysis using PLS and PLS-predict was carried out of model in-sample and out-of-sample predictive capacity to show direct relationships of ASCOS and PDC with SC-Ad, respectively (Shmueli et al. 2016 ; Sharma et al. 2022 ). This predictive analysis enhances the retrospective character of classic explanatory models and helps to build theories for both explanation and prediction (Liengaard et al. 2021 ). ANOVA was used to compare ASCOS and PDC in plant groups with different SC-Ad values.

The figures that represent 1st LOC (Fig. S1), 2nd HOC (Fig. S2) models and the full research model (Fig. S3) and some tables that complement the analyses can be accessed in the online supplementary material ( https://doi.org/10.5281/zenodo.7813833 ). The items used in the questionnaire and their descriptive statistics are given in Table A1 in the annex.

4.1 Measurement model

The constructs in this research clearly meet the established criteria of internal reliability. Regarding reflective LOCs (see Table  1 ), the established cut-off values for composite reliability (CR > 0.7) and average variance extracted (AVE > 0.5) are met (Marin-Garcia and Alfalla-Luque 2019 ; Sarstedt et al. 2022 ). Regarding Cronbach’s alpha, only one construct has a value below the cut-off value (0.626) but it is, nonetheless, very close to 0.7. It also shows high composite reliability (0.801) and AVE (0.574), which are the most relevant parameters. In addition, it belongs to a formative construct ( ASCOS ) and this dimension (1st-order construct-demand stability) is a basic part of ASCOS ’s conceptual composition (as demonstrated in Morita et al. ( 2015 , 2018 ). Therefore, it should be left in the model (Hair et al. 2019 ).

Fornell-Larcker and Heterotrait-Monotrait Ratio (HTMT) have been used to test the Discriminant Validity of reflective constructs (Marin-Garcia and Alfalla-Luque 2019 ; Sarstedt et al. 2022 ). Both criteria show global satisfactory results (see Table S1 in online supplementary material). Although “Feedback to employees on quality” and “Quality training” do not meet discriminant validity individually (0.777, higher than the diagonal value (0.767)), they should be considered sub-dimensions of a formative HOC with a VIF value lower than the established cut-off value of 3 (see Table S2 in online supplementary material). In addition, their significance means that they are an essential part of their construct and, so, should be left in the model (Hair et al. 2019 ). In addition, when the HOC order-2 constructs are evaluated (Table A2 in annex), the corresponding loadings and weights show that this is not a problem and does not negatively affect the proposed model.

Regarding the formative constructs , all outer VIF values (see Table S2 in online supplementary material) are lower than the established cut-off value of 3 (Marin-Garcia and Alfalla-Luque 2019 ; Sarstedt et al. 2022 ). Also, all weights are significant except two (see Table A2 in annex). However, both have loadings above 0.5 and represent relevant aspects of their construct, so should be retained in the model (Marin-Garcia and Alfalla-Luque 2019 ; Sarstedt et al. 2022 ).

4.2 Structural model

The results of the structural model analysis for the third-order composites are presented in Table  2 and Fig.  2 . They show that the ASCOS and PDC paths on SC-Ad are both significant, with no overlap between the confidence intervals (0.499 to 0.674 for ASCOS ; 0.017 to 0.185 for PDC ). In addition, the mean value of the coefficient of determination (R 2 ) is 0.406, i.e., between the 0.344 and 0.509 confidence intervals. This indicates that the two variables ( ASCOS and PDC ) jointly explain a moderately high percentage of the variance, which is a sign of the model’s adequate predictive power (in-sample prediction ). Therefore, Hypothesis 1 is confirmed.

3rd Higher-order composites

Further, as a set, the control variables can be considered not to exert any significant influence. The only significant control variable is the automotive sector in the industry control variable, which has a negative path (indicating that automotive sector firms present less SC-Ad (mean = 3.7) than electronics sector firms (mean = 3.9)). Despite being significant, this difference is almost certainly not relevant given that SC-Ad is in the mid-to-high part of the scale used in both sectors. Furthermore, the existence of a possible unobserved heterogeneity has been analyzed through solutions of 1 to 5 groups with finite mixture partial least squares (FIMIX) (Becker et al. 2013 ; Marin-Garcia and Alfalla-Luque 2019 ). The results seem to reinforce that a heterogeneity problem is not a real issue in the sample since they support that the solution of a single group can be considered to represent the results obtained.

The results show that ASCOS has a greater influence on SC-Ad than PDC (see Table  2 and Fig.  2 ). As Table  3 shows, this is mainly due to the significantly more intense relationship of the ASCOS JIT focus with SC-Ad (0.444). Nonetheless, two of the other ASCOS dimensions (ASCOS3_Quality focus, and ASCOS1_Lead time focus) also contribute to this higher influence (0.224 and 0.166, respectively).

The IPMA analysis (Hair et al. 2019 ) based on Table  3 (second and third columns) and presented in Fig.  3 , also indicates that the influence of ASCOS on SC-Ad is, as already stated, is greater than that of PDC. This is, therefore, the construct that contains the most important levers of SC-Ad. It can also be stated that almost all the ASCOS levers are deployed between 63%-71% of the maximum deployment level, so there is still room for improvement. In this case, ASCOS4_Demand stability focus (the least deployed lever (55% of maximum capacity)) is the lever that least affects the development of SC-Ad. That said, the second least-deployed lever, ASCOS2_JIT focus (63.77%), is the LOC with the highest effect on SC-Ad, which indicates that it is the best candidate to use for leveraging SC-Ad in the plants of our sample.

IPMA analysis

Finally, it is important to comment that the negative sign in the weight of ASCOS 4 (Table  4 ) should not be interpreted as an issue as it is due to a "negative or net suppression" effect. This is common when several correlated variables are used in the same model, as is the case here. The tricky issue, in this case, is that although all the variables are positively related to SC-Ad (see latent variable correlations in the 2nd-order HOC model in Table S3 in online supplementary material), a negative value can be observed in the path. The reason for this is well-documented in mediation analysis (Ato and Vallejo 2011 ; Conger 2016 ; Krus and Wilkinson 1986 ) and it is explained by the relative "impact" of the predictors on the dependent variable. The predictor that is least correlated with the dependent variable (ASCOS 4, in this case) is used to “compensate” the “inflated” paths of the other predictors.

The model’s out-of-sample predictive validity was measured using PLS-predict (see Table  4 ), which allows to empirically compare out-of-sample predictive power (Shmueli et al. 2019 ; Hair et al. 2022 ). RMSE is the root mean square error, MAE is the mean absolute error, that is, the average absolute difference between the predictions and the actual observations, with all individual differences having equal weight. RMSE results show that all the indicators and two of the SC-Ad latent variable scores (Ad1 and Ad3) are better predicted with PLS than with simple linear regression (the difference between PLS-LM results is negative). Moreover, taking SC-Ad globally, the PLS model outperforms the linear regression model. In addition, the CVPAT average loss value is lower for PLS-SEM than for the linear model. This indicates that the model possesses good out-of-sample predictive capability , which reinforces the generalization of the results, i.e., the results can be extrapolated to different samples of the same population.

Table 5 shows the ANOVA comparison of the ASCOS and PDC levels of three groups of plants delimited by two SC-Ad cut-off values (µ + 0.5σ) and (µ—0.5σ). The results show that the top SC-Ad group of plants have ASCOS and PDC values significantly higher than those of the other two groups. This suggests that higher SC-Ad plants are characterized by higher ASCOS and PDC competences than those of the other SC-Ad groups as previously hypothesized. Besides, ANOVA has been used to compare the SC-Ad levels of two groups of plants delimited by ASCOS or PDC two cut-off values for high (µ + 0.5σ) and low (µ—0.5σ). The results show (see Table  6 ) that the mean of SC-Ad is significantly higher in the group of plants with high ASCOS and high PDC than in the in the plants with Low ASCOS and Low PDC. Besides, although the size of the samples of the groups of High ASCOS-Low PDC (11 plants) and Low ASCOS- High PDC (9 plants) are too little to allow comparison tests with the other groups with a robust significance, it should be indicated that the means show a decreasing tendence between the 4 groups when we move from the top group to the lowest one (High-High (4.197658) – High-Low (4.077086)- Low–High (3.616623)- Low-Low (3.311186).

Therefore, the ANOVA results suggest that plants reach their SC-Ad highest values when ASCOS and PDC are working together with high values. Overall, it can be said that Hypothesis 2 seems to be supported. However, it would be advisable to reinforce this conclusion by using larger samples of the high-low and low–high groups, which would allow a complete comparison of the four groups considered.

5 Discussion, implications, and concluding remarks

This study responds to the call for more empirical research focusing on how to build SC-Ad (Whitten et al. 2012 ; Eckstein et al. 2015 ; Alfalla-Luque et al. 2018 ; Aslam et al. 2020 ; Yang et al. 2022 ; Garrido-Vega et al. 2023 ; Marin-Garcia et al 2023 ). It is an urgent need to facilitate SCs the way to address in a more proactive way the new challenges coming from the increasing turbulence and rapid changes of the current companies’ global context. For this it is necessary that SC could be easily redesigned and reconfigured to successfully address structural changes (Feizabadi and Alibakhshi 2022 ). As stated by Aslam et al. ( 2020 , p. 436), “the literature on the theoretical underpinnings of dynamic SC capabilities, in particular its antecedents, is still in the nascent stages”, and this is the case of SC-Ad. In this sense, this study contributes to the knowledge about key antecedents of the SC-Ad capability that facilitate companies’ adaptation of strategies, technologies and products to the structural market changes. This is done by providing evidences about effective new drivers that have not been analyzed to date (ASCOS and PDC) as it is shown in a literature review (Feizabadi et al. 2019 ), which shows that previous research has mainly focused on other kind of antecedents (e.g.: visibility, relationships, process integration…).

By proposing ASCOS and PDC as drivers of SC-Ad this research contributes to literature on the topic in a triple perspective. First, it develops/complements the framework established by Morita et al. ( 2015 , 2018 ). Second, it contributes to SC-Ad research analyzing ASCOS and PDC as SC-Ad antecedents, which has not been done until now. The results suggest that ASCOS and PDC are drivers of SC-Ad, and that the plants with highest SC-Ad values are those with the higher competence levels of ASCOS and PDC. Finally, in an indirect way, this research also adds some new light on the topic of ambidextrous management (AM) as the SC-Ad’s drivers ASCOS and PDC also appear to facilitate AM. These contributions are commented below.

Higher SC-Ad means higher readiness to adapt SC processes to achieve new strategic goals and aims. This requires an organizational design allowing to change SC processes and structure in line with market changes as well as to introduce new technologies in processes, products and information systems based on the detection of technological cycles. Also, a medium and long-term market knowledge to detect trends and possible medium and long-term changes (Alfalla-Luque et al. 2018 ).

In this sense, ASCOS facilitates an organizational design like the one mentioned through its 4 dimensions. The inflexibility of operational processes, pointed as a significant barrier for strategic behaviors of many companies (Skinner 1969 ; Hayes and Wheelwright 1984 ; De Meyer et al. 1989 ; Brenner and Tushman 2003 ), implies that their drivers of SC-Ad are not adequate. This study’s results contribute to solve this issue by suggesting that ASCOS can be considered an effective driver of SC-Ad through the constant improvement of its four key facets (lead time, just-in-time control, quality conformance, and demand stability) to design, upgrade, and adjust SC processes for coming competition over time. Therefore, a high ASCOS value means greater power to fight against the mentioned inflexibility barrier. Moreover, low SC process competence (due to low ASCOS) induces greater adherence to existing processes and stronger resistance to the changes in processes, which are needed for more innovative product introduction or new product/market strategies such as large-scale globalization than would otherwise be the case. So, in the mentioned case, low ASCOS competence triggers attitudes averse to changing existing processes, which makes it difficult to enact SC-Ad. The reason may be that such strategic innovative changes tend to require significant structural changes in SC processes and that the new levels required will be difficult for companies with low ASCOS competence levels to accomplish.

On the other hand, designing appropriate new specifications for next SC processes requires good information feedback on markets, customers, competitors, etc., and thus PDC’s competence level should be on a par with that of ASCOS. PDC helps to detect trends and possible medium and long-term market changes through the involvement of customers, suppliers, manufacturing, and front-end loading in new product development. This has been confirmed by the ANOVA results, which show that the highest values of SC-Ad are attained by plants with the highest values of both ASCOS and PDC, which jointly contribute to SC-Ad. These results seem to show that although PDC’s effect on SC-Ad is weaker than that of ASCOS’, this should not be taken as a suggestion that PDC should not be considered as it allows to explain a higher deployment of the SC-Ad capability. In this sense, high SC-Ad requires high values of ASCOS and PDC competences together to secure fits of satisfactory performances between strategic goals/aims and properties of SC processes over time. Finally, the reduction in the uncertainty around the expected performance of explorative initiatives is enabled by refining the estimation of expected performance. Our analyses suggest that the estimation based on the best combination of new values (related to PDC) and SC processes (related to ASCOS) is possibly associated with the enhancement of the quality of the estimates and leads to better decision-making whatever the final decision, be it affirmative or negative.

The bottom line of this study is to show the importance of strengthening physical value delivery processes. The satisfactory performance of explorative activities such as new product developments is reaped together with competent physical value delivery processes, i.e., SC processes, over product life cycles (Morita et al. 2018 ). The inflexibility that slows down or sometimes even prevents the achievement of SC-Ad is alleviated by the SC process competence, which is organizationally shared and improved based on the normative ASCOS principles of SC processes and successfully adapts itself to changing competitive situations over time.

One important factor that should be stressed in this section is that our results support the idea that, to progress toward high SC-Ad, which sustains long-run adaptation of companies with satisfactory performances, companies should be “normatively envisioned” and focused on maintaining high levels of both the ASCOS and PDC competences. However, this would require a change in the mentality of many organizations that are not normatively envisioned, as can be observed in our results, which show that approximately 28% of the plants in the sample present low ASCOS and PDC values, with approximately 43% presenting a low value in at least one of the two. This leads to a lower value of SC-Ad that most likely slows down or even prevents the achievement of SC-Ad. In turn, no or little SC-Ad coming from low values of ASCOS and PDC implies that it is almost impossible for these plants to completely eliminate the uncertainties attached to any explorative initiatives if there is no change in their managerial mentality that might result in a new focus with a rational approach to this issue and an increase in both the potentiality and the feasibility of the initiatives. This fact can be considered an important managerial implication.

Continuing with practical implications, this research is valuable for managers because SC-Ad capability is difficult to develop in practice as it needs to continuously assess customer needs, to identify new markets and be able to generate flexible designs (Whitten et al. 2012 ). Moreover, it needs to reconfigure processes with SC partners, which is difficult and risky because any reconfiguration implies new operational uncertainties (Chan and Chan 2010 ; Bode et al. 2011 ). This study helps to overcome this problem by identifying how to build SC-Ad through effective drivers, which help managers to allocate resources in order to facilitate the adjustment of SC partners to match new markets requirements in the long term (Aslam et al. 2020 ).

Obtaining further implications for managers requires digging deeper into the analysis of ASCOS as it is the most influential SC-Ad driver; it should be recalled that the effectiveness of the JIT focus on SC-Ad is the largest one (total effect of 0.444). Therefore, it is the most powerful sub-lever that must be increased in our sample of companies to improve SC-Ad, especially if it is considered that its deployment level only stands at 63.776% of its maximum capacity (see Table  3 and Fig.  3 ). The measure of JIT is important in the sense that ASCOS assumes the adoption of JIT as a rule of controlling flows through SC processes. In other words, the degree of understanding JIT determines the degree of understanding of meaningfulness of ASCOS. Furthermore, it is important to consider that the JIT competence is generally supported by the other three ASCOS’s focuses (short lead time, high-quality conformance, smoothed production volume (stable demand)) and even by other resources, including trained human resources (Ohno 1988 ; Sakakibara et al. 2001 ; Singh and Singh 2013 ). Thus, the other three sub-competences should not be neglected because, as pointed above, in practice, they contribute to the performance level of JIT and therefore companies should focus on the improvement of all ASCOS components. In our sample, the relevance of the JIT focus is followed by Quality focus (0.224) and Lead time focus (0.166) and, although lower, both can be considered major SC-Ad sub-levers with room for improvement (71.442% and 66.994% deployment levels, respectively). This information about the most influential levers deployed by the plants in our sample is important for managers seeking to enhance the competence of initiating SC-Ad. As these comments refer to the aggregate sample, this analysis should be nuanced for company actions with due consideration of the conditions and circumstances of individual plants. In other respects, as mentioned above, although PDC’s effect on SC-Ad is weaker than that of ASCOS’, it should not be neglected as when having a high value together with ASCOS it allows a better balance of exploitative and explorative activities and facilitates a higher deployment of the SC-Ad capability.

At this point it is maybe worth highlighting another contribution of this research, which comes from the connection of this investigation with that of ambidextrous management (AM), which aims to secure companies’ “survival and prosperity” (March 1991 ) by keeping an appropriate balance of resource commitments between future-focused explorative and present-focused exploitative activities. In the same sense, many authors state that AM seeks to find an appropriate balance between exploitation (leveraging of competence of daily operations) and exploration ( leveraging of competence of innovative and adaptive response to environmental structural changes) focuses (Levinthal and March 1993 ; Birkinshaw and Gibson 2004 ; He and Wong 2004 ; Junni et al. 2013 ; Nieto-Rodriguez 2014 ; Karrer and Fleck 2015 ), and that easing the tension between these two focuses is at the heart of company survival and prosperity (March 1991 ) as well as the sine qua non of organizational ambidexterity (O'Reilly and Tushman 2004 ). Although AM has become one of the most important focuses in the field of management research and practice as many authors suggested as above, some key questions have still not been sufficiently addressed (O’Reilly and Tushman 2004 ; Ogrean and Herciu 2019 ; Binci et al. 2020 ; Pertusa-Ortega et al. 2021 ; Kafetzopoulos 2021 ). For example, questions continue around how to successfully implement AM and, despite its mentioned relevance, this remains an important research gap since, as the above studies point out, it is not still clear how to best achieve AM. One of the main barriers is the inflexibility of SC processes stemming from huge sunk cost and risks or difficulties attached to the change of existing SC processes (March 1991 ; Duarte et al. 2017 ), which makes difficult to initiate the necessary shifts between exploitative and explorative activities to find a balance allowing an AM to sustain competitiveness under changing competitive situations (He and Wong 2004 ; Van Looy et al. 2005 ; Boumgarden et al. 2012 ; Hu and Chen 2016 ; Parida et al. 2016 ; Luger et al. 2018 ; Clauss et al. 2021 ).

Related to this gap in the AM literature, we could say that our results and findings give some new light to the mentioned issue, as the SC-Ad’s drivers ASCOS and PDC, which enable a higher SC-Ad by reducing the inflexibility of SC processes, facilitate the appropriate shifts between exploitative and explorative activities over time and then also AM. In this sense, we could say that although in an indirect way, this research also provides some new insight on this topic, where there is a lack of research (O’Reilly and Tushman 2004 ; Asif 2017 ; Ogrean and Herciu 2019 ; Pertusa-Ortega et al. 2021 ; Kafetzopoulos 2021 ).

Regarding the reliability of the results, it is important to note that reliability of this research’s results is improved by the use of a wide multi-country, multi-informant, and multi-sector sample (in which we have not found a problem of heterogeneity), in contrast with studies that use a sample at the national or regional level, and/or of a single sector, and/or with single respondents. This is beneficial as it improves the generalizability of the results. This has been reinforced by the use of PLSPredict, which has confirmed that the model has a good out-of-sample predictive capability that enables the results to be extrapolated to other samples of the same population. On the managerial side, where it is important to find generalizable models that can be useful for business or produce predictive power (Ruddock 2017 ), this enables managerial decisions that will be more likely to work in other settings (Chin et al. 2020 ). Besides, the effects of the control variables (plant size, country, and industry) are seen to be non-significant, which strengthens the obtained results.

6 Limitations and further research

This research is not free of limitations. However, these can indicate some lines of possible future research. First, the database only comprises three industries in a limited number of countries. Despite the above-mentioned adequate generalizability of the results, these must be interpreted in the context of these sectors and countries. Nonetheless, the control variables did not have any significant influence on the results and the complementary heterogeneity test did not show any issue on this matter, which is a sign of robustness. In any case, it would be advisable to extend this research to other samples from different sectors and countries. Another limitation is the use of cross-sectional analysis, which is commonly used in many studies but does not allow to observe change/reactions to change in practice. The concept of “adaptation” requires us to look at companies’ behaviors including data over time. Further research would be improved by using longitudinal analyses desirably based on time series data of more than a few product life cycles, which would enable to observe the evolution of the variables and their relationships. Hopefully, the next round of the HPM project will allow such research to be done.

A last important factor to be considered in further research is the role of managerial leadership, especially, top leadership as a facilitator or initiator. There are many studies on the positive role played by this factor regarding leaning toward explorative initiatives (Jansen et al. 2009 ; Kafetzopoulos 2021 ). In this sense, Section  1 referred to the three cases of Ford, GM, and Toyota (quoted as examples of a successful fit between product values and SC processes (PDC and ASCOS)), mentioning their three prodigious top leaders, Henry Ford, Alfred P. Sloan Jr., and Kiichiro Toyoda. It is highly likely that these leaders triggered and drove these successful watershed shifts in mentality with little certainty but with great belief in the theoretical insights that this study seeks to emphasize. For example, Mr. Toyoda said that the best way to make a car is by having a required part arrive at the very moment that a worker needs to assemble it (Ohno 1988 ). This was the birth of the JIT system and Toyota’s worldwide success. It would, therefore, not seem to be by chance that this work has revealed a focus on JIT to be the most important ASCOS lever for obtaining higher SC-Ad, which re-confirms Mr. Toyoda’s vision many years later. Moreover, Skinner ( 1969 ) observed that most inflexibility issues came from senior managers’ indifference to anything related to processes. The reliability and quality of this assessment are expected to depend onASCOS and PDC competence levels of the companies’ managers, which reflect the maneuverability of the critical factors that determine the performance of their processes. So, to associate the leadership issue with this research implication, we close this paper with two real examples that are provided as supplementary material in line with our results that spark further research (see https://zenodo.org/doi/10.5281/zenodo.7813833 ).

Abassi M, Varga L (2022) Steering supply chains from a complex systems perspective. Eur J Manag Stud 27(1):5–38. https://doi.org/10.1108/EJMS-04-2021-0030

Article   Google Scholar  

Adler PS, Brenner M, Brunner DJ, MacDuffie JP, Osono E, Staats BR, Takeuchi H, Tushman ML, Winter SG (2009) Perspectives on the productivity dilemma. J Oper Manag 27:99–113. https://doi.org/10.1016/j.jom.2009.01.004

Alcaide-Muñoz C, Gutierrez-Gutierrez LJ (2017) Six sigma and organisational ambidexterity: a systematic review and conceptual framework. Int J Lean Six Sigma 8:436–456. https://doi.org/10.1108/IJLSS-08-2016-0040

Alfalla-Luque R, Machuca JAD, Marin-Garcia JA (2018) Triple-A and competitive advantage in supply chains: empirical research in developed countries. Int J Prod Econ 203:48–61. https://doi.org/10.1016/j.ijpe.2018.05.020

Alfalla-Luque R, Luján García DE, Marin-Garcia JA (2023) Supply chain agility and performance: evidence from a meta-analysis. Int J Oper Prod Manag 43(10):1587–1633. https://doi.org/10.1108/IJOPM-05-2022-0316

Ansoff I (1957) Strategies for diversification. Harv Bus Rev 5:113–124

Google Scholar  

Arana-Solares I, Machuca JAD, Alfalla-Luque R. (2011) Proposed framework for research in the triple A (agility, adaptability, alignment) in supply chains. In: Flynn B, Morita M and Machuca JAD (ed) Managing global supply chain relationships: Operations, strategies and practices, IGI Global, Hershey, PA, pp 306–321. https://doi.org/10.4018/978-1-61692-862-9.ch013

Asif M (2017) Exploring the antecedents of ambidexterity: a taxonomic approach. Manag Decision 55:1489–1505. https://doi.org/10.1108/MD-12-2016-089

Aslam H, Blome C, Roscoe S, Azhar TM (2020) Determining the antecedents of dynamic supply chain capabilities. Supply Chain Manag 25(4):427–442. https://doi.org/10.1108/SCM-02-2019-0074

Ato M, Vallejo G (2011) Los efectos de terceras variables en la investigación psicológica. An Psicol 27:550–561

Becker J-M, Rai A, Ringle CM, Völckner F (2013) Discovering unobserved heterogeneity in structural equation models to avert validity threats. MIS Q 37(3):665–694

Becker J-M, Hwa CJ, Ghollamzadeh R, Ringle CM, Starstedt M (2023) PLS-SEM’s most wanted guidance. Int J Contemp Hosp Manag 35:321–346. https://doi.org/10.1108/IJCHM-04-2022-0474

Bednarek M, Parkes A (2021) Legacy of Fordism and product life cycle management in the modern economy. Manag Prod Eng Rev 12:61–71. https://doi.org/10.24425/mper.2021.13687

Binci D, Belisari B, Appolloni A (2020) BPM and change management: an ambidextrous perspective. Bus Process Manag J 26:1–23. https://doi.org/10.1108/BPMJ-06-2018-0158

Birkinshaw J, Gibson C (2004) Building Ambidexterity into an Organisation. MIT Sloan Manag Rev 45:47–55

Bode C, Wagner SM, Petersen KJ, Ellram LM (2011) Understanding responses to supply chain disruptions: insights from information processing and resource dependence perspectives. Acad Manag J 54(4):833–856

Boumgarden P, Nickerson J, Zenger TR (2012) Sailing into the wind: exploring the relationships among ambidexterity, vacillation, and organizational performance. Strateg Manag J 33:587–610. https://doi.org/10.1002/smj.1972

Brenner MK, Tushman ML (2003) Exploitation, exploration, and process management: the productivity dilemma revisited. Acad Manage Rev 28:238–256. https://doi.org/10.5465/amr.2003.9416096

Chan HK, Chan FTS (2010) Comparative study of adaptability and flexibility in distributed manufacturing supply chains. Decis Support Syst 48(2):331–341. https://doi.org/10.1016/j.dss.2009.09.001

Chandler AD Jr (1962) Strategy and structure: chapters in the history of the American industrial enterprise. MIT Press, Cambridge

Chin W, Cheah J-H, Liu Y, Ting H, Lim X-J, Cham T-H (2020) Demystifying the role of causal-predictive modeling using partial least squares structural equation modeling in information systems research. Ind Manag Data Syst 120:2161–2209. https://doi.org/10.1108/IMDS-10-2019-0529

Chin WW, Thatcher JB, Wright RT, Steel D (2013) Controlling for Common Method Variance in PLS Analysis: The Measured Latent Marker Variable Approach. In: Abdi H et al. (eds) New Perspectives in Partial Least Squares and Related Methods, Springer, New York, pp 231–239. https://doi.org/10.1007/978-1-4614-8283-3_16

Christopher M, Holweg M (2017) Supply chain 2.0 revisited: a framework for managing volatility-induced risk in the supply chain. Int J Phys Distrib Logist Manag 47:2–17. https://doi.org/10.1108/IJPDLM-09-2016-0245

Clauss T, Kraus S, Kallinger FL, Bicane PM, Bremd A, Kailer N (2021) Organizational ambidexterity and competitive advantage: the role of strategic agility in the exploration-exploitation paradox. J Innov Knowl 6:203–213. https://doi.org/10.1016/j.jik.2020.07.003

Conger AJ (2016) A revised definition for suppressor variables: a guide to their identification and interpretation. Educ Psychol Meas 34:35–46. https://doi.org/10.1177/0013164474033400105

Danese P, Lion A, Vinelli A (2019) Drivers and enablers of supplier sustainability practices: a survey-based analysis. Int J Prod Res 57(7):2034–2056. https://doi.org/10.1080/00207543.2018.1519265

Daneshvar Kakhki M, Rea A, Deiranlou M (2023) Data analytics dynamic capabilities for Triple-A supply chains. Ind Manag Data Syst 123(2):534–555. https://doi.org/10.1108/IMDS-03-2022-0167

De Meyer A, Nakane J, Miller JG, Ferdows K (1989) Flexibility: the next competitive battle the manufacturing futures survey. Strateg Manag J 10:135–144. https://doi.org/10.1002/smj.4250100204

Defee C, Stank TP (2005) Applying the strategy-structure-performance paradigm to the supply chain environment. Int J Logist 16:28–50. https://doi.org/10.1108/09574090510617349

Duarte FAK, Madeira J, Moura C, Carvalho J, Moreira JRM (2017) Barriers to innovation activities as determinants of ongoing activities or abandoned. Int J Innov Sci Eng Technol 9:244–264. https://doi.org/10.1108/IJIS-01-2017-0006

Dubey R, Gunasekaran A, Childe SJ (2019) Big data analytics capability in supply chain agility: the moderating effect of organizational flexibility. Manag Decis 57(8):2092–2112. https://doi.org/10.1108/MD-01-2018-0119

Eckstein D, Goellner M, Blome C, Henke M (2015) The performance impact of supply chain agility and supply chain adaptability: the moderating effect of product complexity. Int J Prod Res 53(10):3028–3046. https://doi.org/10.1080/00207543.2014.970707

Feizabadi J, Alibakhshi S (2022) Synergistic effect of cooperation and coordination to enhance the firm’s supply chain adaptability and performance. Benckmark: Int J 29(1):136–171. https://doi.org/10.1108/BIJ-11-2020-0589

Feizabadi J, Maloni M, Gligor DM (2019) Benchmarking the triple-A supply chain: orchestrating agility, adaptability, and alignment. Benckmark: Int J 26(1):271–285. https://doi.org/10.1108/BIJ-03-2018-0059

Fisher ML (1997) What is the right supply chain for your product? Harv Bus Rev 75:105–116

Flynn BB, Huo B, Zhao X (2010) The impact of supply chain integration on performance: a contingency and configuration approach. J Oper Manag 28:58–71. https://doi.org/10.1016/j.jom.2009.06.001

García-Morales VJ, Llorens-Montes FJ, Verdú-Jover AJ (2008) The effects of transformational leadership on organizational performance through knowledge and innovation. Br J Manag 19:299–319. https://doi.org/10.1111/j.1467-8551.2007.00547.x

Garrido-Vega P, Moyano-Fuentes J, Sacristán-Díaz M, Alfalla-Luque R (2023) The role of competitive environment and strategy in the supply chain’s agility, adaptability, and alignment capabilities. Eur J Manag Bus Econ 32(2):133–148. https://doi.org/10.1108/EJMBE-01-2021-0018

Gibbons P, Kennealy R, Lavin G (2003) Adaptability and performance effects of business level strategies: an empirical test. Ir Market Rev 16(2):57–64

Gutierrez-Gutierrez L, Antony J (2020) Continuous improvement initiatives for dynamic capabilities development: a systematic literature review. Int J Lean Six Sigma 11:125–149. https://doi.org/10.1108/ijlss-07-2018-0071

Hair JF, Hult GTM, Ringle CM, Sarstedt M, Danks NP, Ray S (2021) Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R. A Workbook. https://doi.org/10.1007/978-3-030-80519-7

Hair JF, Hult GTM, Ringle CM, Sarstedt M (2022) A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), 3rd edn. Sage, Thousand Oaks, CA

Hair JF, Hult GT, Ringle CM, Sarstedt M, Castillo-Apraiz J, Cepeda-Carrión G, Roldan JL (2019) Manual de Partial Least Squares Structural Equation Modeling (PLS-SEM), 2nd edn, Omnia Science. https://doi.org/10.3926/oss.37

Hayes RH, Wheelwright SC (1984) Restoring our competitive edge: competing through manufacturing. John Wiley & Sons, New York

Hayes RH, Wheelwright SC, Clark K (1988) Dynamic manufacturing: creating the learning organization. The Free Press, New York

He Z, Wong P (2004) Exploration vs. Exploitation: an empirical test of the ambidexterity hypothesis. Organ Sci 15:481–494. https://doi.org/10.1287/orsc.1040.0078

Hu B, Chen W (2016) Business model ambidexterity and technological performance: evidence from China. Technol Anal Strateg Manag 28(5):583–600. https://doi.org/10.1080/09537325.2015.1122186

Iranmanesh M, Maroufkhani P, Asadi S, Ghobakhloo M (2023) Effects of supply chain transparency, alignment, adaptability, and agility on blockchain adoption in supply chain among SMEs. Comput Ind Eng 176. https://doi.org/10.1016/j.cie.2022.108931

Ivanov D, Sokolov B, Kaeschel J (2010) A multi-structural framework for adaptive supply chain planning and operations control with structure dynamics considerations. Eur J Oper Res 200:409–420. https://doi.org/10.1016/j.ejor.2009.01.002

Jansen JJP, Tempelaar MP, Van den Bosch FAJ, Volberda HW (2009) Structural differentiation and ambidexterity: the mediating role of integration mechanisms. Organ Sci 20:797–811. https://doi.org/10.1287/orsc.1080.0415

Junni P, Sarala RM, Taras V, Tarba S (2013) Organizational ambidexterity and performance: a meta-analysis. Acad Manag Perspect 27:299–312. https://doi.org/10.5465/amp.2012.0015

Kafetzopoulos D (2021) Organizational ambidexterity: antecedents, performance and environmental uncertainty. Bus Process Manag J 27:922–940. https://doi.org/10.1177/0149206308316058

Karrer D, Fleck D (2015) Organizing for ambidexterity: a paradox-based typology of ambidexterity-related organizational states. BAR 12:365–383. https://doi.org/10.1590/1807-7692bar2015150029

Khan SAR, Piprani AZ, Yu Z (2023) Supply chain analytics and post-pandemic performance: mediating role of triple-A supply chain strategies. Int J Emerg Mark 18(6):1330–1354. https://doi.org/10.1108/IJOEM-11-2021-1744

Kortmann S, Gelhard C, Zimmermann C, Piller FT (2014) Linking strategic flexibility and operational efficiency: the mediating role of ambidextrous operational capabilities. JOM 32:475–490. https://doi.org/10.1016/j.jom.2014.09.007

Kristal MM, Huang X, Roth AV (2010) The effect of an ambidextrous supply chain strategy on combinative competitive capabilities and business performance. JOM 28(5):415–429

Krus DJ (1986) Wilkinson SM (1986) Demonstration of properties of a suppressor variable. Behav Res Meth 18:21–24. https://doi.org/10.3758/BF03200988/

Lee H (2002) Aligning supply chain strategy with product uncertainties. Calif Manage Rev 44:105–119. https://doi.org/10.2307/41166135

Lee HL (2004) The Triple-A supply chain. Harv Bus Rev 82:102–112

Levinthal DA (1997) Adaptation on rugged landscape. Manage Sci 43:934–950. https://doi.org/10.1287/mnsc.43.7.934

Levinthal DA, March KG (1993) The myopia of learning. Strateg Manag J 14:95–112. https://doi.org/10.1002/smj.4250141009

Liengaard BD, Sharma PN, Hult GT, Jensen BJ, Started M, Hair J, Ringle C (2021) Prediction: Coveted, yet forsaken? Introducing a cross-validated predictive ability test in partial least squares path modeling. Decis Sci 52:362–392. https://doi.org/10.1111/deci.12445

Luger J, Raisch S, Schimmer M (2018) Dynamic balancing of exploration and exploitation: the contingent benefits of ambidexterity. Organ Sci 29(3):1–22

Machuca JAD, Marin-Garcia JA, Alfalla-Luque R (2021) The country context in Triple-A supply chains: an advanced PLS–SEM research study in emerging vs developed countries. Ind Manag Data Syst 121:228–267. https://doi.org/10.1108/IMDS-09-2020-0536

March JG (1991) Exploration and exploitation in organizational learning. Organ Sci 2:71–87. https://doi.org/10.1287/orsc.2.1.71

Marin-Garcia JA, Alfalla-Luque R (2019) Key issues on Partial Least Squares (PLS) in operations management research: a guide to submissions. J Ind Eng Manag 12(2):219–240. https://doi.org/10.3926/jiem.2944

Marin-Garcia JA, Alfalla-Luque R, Machuca JAD (2018) A Triple-A supply chain measurement model: validation and analysis. Int J Phys Distribution 48:976–994. https://doi.org/10.1108/IJPDLM-06-2018-0233

Marin-Garcia JA, Machuca JAD, Alfalla-Luque R (2023) In search of a suitable way to deploy Triple-A capabilities through assessment of AAA models' competitive advantage predictive capacity. Int J Phys Distrib Logist Manag 53(7/8):860–885. https://doi.org/10.1108/IJPDLM-03-2022-0091

Martinez Sánchez A, Pérez Pėrez M (2005) Supply chain flexibility and firm performance: a conceptual model and empirical study in the automotive industry. Int J Oper Prod 25:681–700. https://doi.org/10.1108/01443570510605090

Morita M, Machuca JAD, Flynn JE, Peréz de los Ríos JL (2015) Alignning product characteristics and the supply chain process-a normative perspective. Int J Prod Econ 161:228–241. https://doi.org/10.1016/j.ijpe.2014.09.024

Morita M, Machuca JAD, Pérez Díez de los Ríos JL (2018) Integration of product development capability and supply chain capability: the driver for high performance adaptation. Int J Prod Econ 200:68–82. https://doi.org/10.1016/j.ijpe.2018.03.016

Nieto-Rodriguez A (2014) Ambidexterity Inc. Bus Strateg Rev 25:34–39. https://doi.org/10.1111/j.1467-8616.2014.01089.x

Nieto-Rodriguez A (2016). The focused organization: How concentrating on a few key initiatives can dramatically improve strategy execution. Routlege, London

O’Reilly CA, Tushman ML (2004) The ambidextrous organization. Harv Bus Rev 82(4):74–81

Ogrean C, Herciu M (2019) Ambidexterity – a new paradigm for organizations facing complexity. Stud Bus Econ 14:145–159. https://doi.org/10.2478/sbe-2019-0050

Ohno T (1988) Toyota production system. Productivity Press, New York. https://doi.org/10.4324/9780429273018

Parida V, Oghazi P, Sedergren S (2016) A study of how ICT capabilities can influence dynamic capabilities. J Enterp Inf Manag 29:179–201. https://doi.org/10.1108/JEIM-07-2012-0039

Patel PC, Terjesen S, Li D (2012) Enhancing effects of manufacturing flexibility through operational absorptive capacity and operational ambidexterity. JOM 30:201–220. https://doi.org/10.1016/j.jom.2011.10.004

Pertusa-Ortega EM, Molina-Azorín JF, Tarí J, Pereira-Moliner J, López-Gamero MD (2021) The microfoundations of organizational ambidexterity: a systematic review of individual ambidexterity through a multilevel framework. BRQ 24:355–371. https://doi.org/10.1177/234094442092971

Podsakoff PM, MacKenzie SB, Lee JY, Podsakoff NP (2003) Common method biases in behavioral research: a critical review of the literature and recommended remedies. J Appl Psychol 88(5):879–903

Porter ME (1981) Competitive strategy. The Free Press, New York

Prajogo D, Mena C, Nair A (2018) The fit between supply chain strategies and practices: a contingency approach and comparative analysis. IEEE Trans Eng Manag 65:168–218. https://doi.org/10.1109/TEM.2017.2756982

Ringle CM, Wende S, Becker JM (2022) SmartPLS 4. In. Oststeinbek: SmartPLS GmbH, Available at http://www.smartpls.com

Ringle CM, Sarstedt M, Sinkovics N, Sinkovics RR (2023) A perspective on using partial least squares structural equation modelling in data articles. Data Br 48:109074

Rojo A, Llorens-Montes J, Perez-Arostegui MN (2016) The impact of ambidexterity on supply chain flexibility fit. Int J Supply Chain Manag 21:433–452. https://doi.org/10.1108/SCM-08-2015-0328

Rojo A, Stevenson M, Llorens-Montes J, Perez-Arostegui MN (2018) Supply chain flexibility in dynamic environments: the enabling role of operational absorptive capacity and organizational learning. Int J Oper 38:636–666. https://doi.org/10.1108/IJOPM-08-2016-0450

Ruddock R (2017) Statistical significance: why it often doesn’t mean much to marketers. Accessed 1 Aug 2022

Sabri Y (2019) In pursuit of supply chain fit. Int J Logist 30:821–844. https://doi.org/10.1108/IJLM-03-2018-0068

Sakakibara S, Flynn BB, De Toni A (2001) JIT manufacturing: development of infrastructure linkages. In: Schroeder RG, Flynn BB (eds) High Performance Manufacturing: Global Perspectives. John Wiley & Sons Inc, New York, pp 141–161

Sarstedt M, Hair JF, Cheah J-H, Becker J-M, Ringle CM (2019) How to specify, estimate, and validate higher-order constructs in PLS-SEM. Australas Mark J 27(3):197–211. https://doi.org/10.1016/j.ausmj.2019.05.003

Sarstedt M, Hair JF, Ringle CM (2022) PLS-SEM: indeed, a silver bullet - Retrospective observations and recent advances. J Mark Theory Pract. https://doi.org/10.1080/10696679.2022.2056488

Schroeder RG, Flynn BB (2001) High performance manufacturing: global Perspectives. John Wiley, New York

Schwarz A, Rizzuto T, Carraher-Wolverton C, Roldán JL, Barrera-Barrera R (2017) Examining the impact and detection of the “Urban Legend” of common method bias. SIGMIS Database 48(1):93–119. https://doi.org/10.1145/3051473.3051479

Selldin E, Olhager J (2007) Linking products with supply chains: testing Fisher’s model. Supply Chain Manag 12:42–51. https://doi.org/10.1108/13598540710724392

Sharma PN, Liengaard BDD, Hair JF, Sarstedt M, Ringle CM (2022) Predictive model assessment and selection in composite-based modeling using PLS-SEM: extensions and guidelines for using CVPAT. Eur J Mark. https://doi.org/10.1108/EJM-08-2020-0636

Shmueli G, Ray S, Velasquez Estrada JM, Chatla SB (2016) The elephant in the room: predictive performance of PLS models. J Bus Res 69:4552–4564. https://doi.org/10.1016/j.jbusres.2016.03.049

Shmueli G, Sarstedt M, Hair JF, Cheah J-H, Ting H, Vaithilingam S, Ringle CM (2019) Predictive model assessment in PLS-SEM: guidelines for using PLSpredict. Eur J Mark 53(11):2322–2347. https://doi.org/10.1108/EJM-02-2019-0189

Singh DK, Singh S (2013) JIT: a strategic tool of inventory management. Int J Eng Res Appl 3:133–136

Skinner W (1969) Manufacturing-Missing Link in Corporate Strategy. Harv Bus Rev 47:36–145

Sloan AP (1990) My years with general motors. Currency, New York

Sterman J (2000) Business dynamics: systems thinking and modeling for a complex world. Irwin McGraw-Hill, New York

Tedlow RS (1988) The struggle for dominance in the automobile market: the early years of Ford and General Motors. BEH 17:49–62

Tuominen M, Rajala A, Möller K (2004) How does adaptability drive firm innovativeness? J Bus Res 57(5):495–506

Van Looy B, Martens T, Debackere K (2005) Organizing for continuous innovation: on the sustainability of ambidextrous organizations. Creat Innov Manag 14(3):208–221. https://doi.org/10.1111/j.1467-8691.2005.00341.x

Venkatraman N, Camillus JC (1984) Exploring the concept of "fit" in strategic management. Acad Manage Rev 9:513–525. https://doi.org/10.2307/258291

Wagner SM, Grosse-Ruyken PT, Erhun F (2012) The link between supply chain fit and financial performance of the firm. JOM 30:340–353. https://doi.org/10.1016/j.jom.2012.01.001

Wamba SF, Queiroz MM, Trinchera L (2020) Dynamics between blockchain adoption determinants and supply chain performance: an empirical investigation. Int J Prod Econ 229. https://doi.org/10.1016/j.ijpe.2020.107791

Whitten GD, Green KW, Zelbst PJ (2012) Triple-A supply chain performance. Int J Oper Prod Manag 32(1):28–48. https://doi.org/10.1108/01443571211195727

Winkler H (2009) How to improve supply chain flexibility using strategic supply chain networks. Logist Res 1:15–25. https://doi.org/10.1007/s12159-008-0001-6

Womack JP, Jones DT, Roos D (1990) The machine that changed the world. Free Press, New York

Yang L, Huo B, Gu M (2022) The impact of information sharing on supply chain adaptability and operational performance. Int J Logist Manag 33(2):590–619. https://doi.org/10.1108/IJLM-11-2020-0439

Download references

Funding for open access publishing: Universidad de Sevilla/CBUA. This study has been conducted within the frameworks of the following funded competitive projects: PID2019-105001GB-I00 by MCIN/AEI/10.13039/501100011033 (Ministerio de Ciencia e Innovación- Spain); PY20_01209 (PAIDI 2020- Consejería de Transformación Económica, Industria, Conocimiento y Universidades -Junta de Andalucía); Japan Society for the Promotion of Science, 17K03952, Michiya Morita.

Author information

Authors and affiliations.

Gakushuin University, Tokyo, Japan

Michiya Morita

GIDEAO-DEFDO, Universidad de Sevilla, Sevilla, Spain

Jose A. D. Machuca & Rafaela Alfalla-Luque

ROGLE-DOE, Universitat Politècnica de València, Valencia, Spain

Juan A. Marin-Garcia

You can also search for this author in PubMed   Google Scholar

Corresponding author

Correspondence to Jose A. D. Machuca .

Additional information

Special issue: This article belongs to the OMR’s Special issue from the 6th World P&OM Conference (Osaka, Japan, August 2024).

Publisher's Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Final note: We confirm that this work is original, and no prior or duplicate publication of any part of this work has been published elsewhere, nor is it currently being considered for publication in any other journal.All the authors have read the manuscript, the requirements for authorship have been met, and we believe that the manuscript represents honest work. Moreover, there are no conflicts of interest to disclose .

Rights and permissions

Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ .

Reprints and permissions

About this article

Morita, M., Machuca, J.A.D., Marin-Garcia, J.A. et al. Drivers of supply chain adaptability: insights into mobilizing supply chain processes. A multi-country and multi-sector empirical research. Oper Manag Res (2024). https://doi.org/10.1007/s12063-024-00474-4

Download citation

Received : 09 May 2023

Revised : 12 February 2024

Accepted : 19 February 2024

Published : 09 April 2024

DOI : https://doi.org/10.1007/s12063-024-00474-4

Share this article

Anyone you share the following link with will be able to read this content:

Sorry, a shareable link is not currently available for this article.

Provided by the Springer Nature SharedIt content-sharing initiative

• Supply chain adaptability
• Supply chain processes’ inflexibility
• Product development
• Product/market strategy
• Ambidextrous management
• High performance manufacturing
• Find a journal
• Publish with us
• Track your research