teams assignment sorry something went wrong

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Teams Assignments Access Error “Sorry, something went wrong”

In this article, will see some workarounds to fix Microsoft teams error “Sorry, something went wrong” when accessing assignments.

Looking solution for users/students cannot open documents attached in assignments (PDF’s/Word documents) in Teams. They get a “sorry, something went wrong” response when trying to open.

Is your Teams app running perfectly, this can be caused by slow running of Teams client or network. Try to switch network and check again.

Solution to fix Teams Assignments Access Error “Sorry, something went wrong”

Its always recommended to update your windows   operating system to the latest version.

Usually, seen this issue persists on windows 7 devices only.

Moreover, install this windows patch:

https://download.microsoft.com/download/7/5/0/750698D5-74F3-48B5-A2BE-8564F68890CC/Windows6.1-KB3004394-v2-x64.msu

and restart your PC.

Teams Update

Just click on your profile picture and then click on check for updates.

Sign Out / Sign in and Clear the Cache

Once try this before logging out – Move away from Assignments.

Then try to open any other documents in Teams. If it opens then close the document.

Click back to the Assignment and try to access, it generally opens.

However, mostly seen signing out and signing back in again generally resolve this issue.

Also you need to clear your web browser history, cookies and cache after logging out from Teams.

Clear Teams Cache

Go to File Explorer, and type – %AppData%\Microsoft\teams

Now delete all the files in the following locations:  application cache, blob_storage, databases, gpucache, Indexeddb, Local Storage, tmp, cache.

To get in detailed, follow this article (5th solution) for step by step guide to  Clear MS Teams Cache

Also delete from these:

%LocalAppData%\Google\Chrome\User Data\Default\Cache %LocalAppData%\Google\Chrome\User Data\Default\Cookies %LocalAppData%\Google\Chrome\User Data\Default\Web Data

Teams Web App

You can also, Go to Teams Web App to fill in the form and then share the form link with the students in team post, to check issue still persist.

Hope the above solution helps you to fix “Sorry, something went wrong” error when opening picture or downloading assignments file in Teams.

Please let us know which solution works for you either its – windows OS upgrade, Teams update or Patch download works for you.

Also, you if have fixed this issue and have any other solution, share with us in comment.

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The most common Microsoft Teams problems and how to fix them

Microsoft Teams was introduced in 2017 as a unified communication and collaboration platform aimed at helping businesses and organizations get things done. Microsoft leveraged the company’s existing Office software experience and created a unified experience between Teams, Office 365, and Skype for Business. However, as with all software, things don’t always go according to plan. Sometimes you can run into Teams problems.

How to check if Microsoft Teams is down

Bug: teams only shows older messages and threads, problem: microphone or webcam refuses to work correctly, problem: you are unable to create a new team in microsoft teams.

• Problem: Removed user shows as ‘Unknown User’ in Teams

Problem: Unable to establish a connection to Microsoft Teams

Problem: teams is stuck in a login loop in microsoft edge.

• Problem: Can’t access a Microsoft Teams OneNote notebook
• Error message: Teams won’t allow you to log in to the service

Problem: Notifications are not being delivered to your desktop

Bug: unable to send a message in skype for business.

• Error message: ‘We weren’t able to connect. Sign in and we’ll try again.’

Problem: Microsoft Teams keeps on freezing or shutting down

• Error message: ‘You’re missing out!’ when signing into Teams
• Problem: ‘Are you still there?’ Microsoft Teams message appears
• Problem: I can’t view the full thread I searched for

Bug: Teams audio not working with Android Auto

Problem: teams opens on startup, none of the above solutions fixed your problem.

We’re big Teams users here at Digital Trends — it’s our go-to communication and meeting tool — and we’ve come across a few issues ourselves over the years. In the event you’re having Microsoft Teams issues, here’s how to fix some of the most common problems.

Do you use Zoom too? If you ever run into any Zoom problems, there are ways to fix them too .

If you’re starting your day by asking yourself “Is there an issue with Teams today?” You’re most likely not alone. Like any software, Microsoft Teams can encounter occasional issues. While these challenges may originate on your end, it’s wise to first investigate any potential difficulties on Microsoft’s part before embarking on extensive troubleshooting.

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Begin by visiting the official Microsoft 365 Status page or the associated Twitter account dedicated to this purpose. Keep an eye out for any recent tweets related to Microsoft Teams. Microsoft utilizes this platform to announce technical issues, so if there’s a recent notification, your best course of action may be to exercise patience. Additionally, you can monitor the official Microsoft Teams Twitter account or search for the # MicrosoftTeams hashtag. When you observe multiple users reporting problems with Teams, you can relax and wait for Microsoft to resolve the issue.

If Twitter fails to provide the necessary information, you can resort to a service like Downdetector . In the event of a surge in reported Microsoft Teams issues, take a moment to peruse the comments section, as fellow users may have shared valuable insights. It’s important to note that Microsoft will not report a Teams outage to third-party websites, so you may not receive definitive confirmation here.

Lastly, consult your colleagues to inquire if they’ve encountered any Microsoft Teams issues within the past few hours. It’s possible that your entire organization could be facing the same problem.

Assuming that Teams works for almost everyone except you, keep reading to get it fixed.

If you aren’t receiving the latest messages from your colleagues, or your feed appears to be frozen in time, we would recommend restarting the application.

To restart Teams on Windows, look for the Teams icon (a small purple and white icon of two people and a T) in the taskbar in the lower-right of your screen — you may need to click a little arrow to expand the taskbar. Once the icon is located, right-click it and select Quit . On MacOS, right-click the Teams icon in your Dock, then choose Quit . Now, reopen the application to see if your problem has been solved.

If you are still having Microsoft Teams issues when it comes to loading the latest messages, check your internet connection to ensure everything else is working fine. You can do this by simply opening your browser and heading to a reliable website you often visit. Check a few different websites to make sure your internet is not disconnected or slow. You can also verify it by running a test on Speedtest.net .

Microsoft Teams also has a web version that you can try if the app is misbehaving. Sign in at https://teams.microsoft.com/ and check if your messages are loading there.

If you’re having Microsoft Teams issues with your webcam or microphone, begin by ensuring that your hardware is plugged in correctly. Next, make sure that during a meeting, your microphone and webcam are enabled — you will see toggle switches for these options when you join a new call.

If other applications can see your webcam and microphone but Teams cannot, you may need to allow permissions for Teams. To alter permissions on Windows, click the Windows search bar (located within the left side of the taskbar) then type in “Webcam.” After selecting Choose which apps can access your camera , make sure the toggle underneath Let desktop apps access your camera is switched to the On position. Then scroll past the toggle to make sure that Teams and the browser apps you use to access the web version of Teams are included in the list of apps that have been granted this permission.

To alter Teams’ permissions on MacOS, click the Apple icon in the upper-left corner of the screen, then choose System   Preferences . From here, select Security & privacy , then Camera — you may need to click the Lock icon to make changes here. Ensure that Teams or the web browser you are using to access Teams is enabled on the right.

If that didn’t help, make sure you have the latest Windows or MacOS update available as well as the latest version of Teams itself. Updating Teams is easy — select the Three dots icon to the left of your Profile icon in the top-right corner of the app and choose Check for updates . While you’re at it, check if your internet connection is working fine by visiting a few of your favorite websites.

You should also verify whether your camera is not currently being used by another app, such as Skype or WhatsApp. You can do this by closing all the other messenger apps that could possibly take control of your camera.

If you’re using Teams in English, you can make a test call to check whether everything is fine on your end — after all, it could be an issue with Teams. At the top-right of Teams, select the Three dots icon , then choose Settings > Devices.  Under Sync device buttons, select  Make a test call.

If you’re trying to establish a new team in Microsoft Teams but encountering difficulties, it’s advisable to consult your system administrator. Some companies and organizations have the capability to restrict individuals from forming new groups or teams. To address this issue, contact your IT department for additional guidance and support.

Assuming you are the one in charge of creating new teams for your organization, you may have reached the limit for teams assigned by Microsoft to your company account. There might also be an issue with administrator permissions given to your user account. In both cases, you should reach out to the vendor who manages your organization’s Microsoft Teams access or to Microsoft itself via the support channels .

Problem: Removed user shows as ‘Unknown User’ in Teams

Microsoft is currently aware of an issue in which a removed user will show as Unknown User in the Teams application. The conversation tab may also say “Unknown User Has Been Added to the Team.” There is no fix at this time, but Microsoft is working on the problem.

If you’re having problems accessing Teams, make sure that your Mac, PC, or mobile device can access other networks or internet content. If your computer is connected to the internet but Teams is still inaccessible, the service might be down. Check with Microsoft’s Support page to see if they are having problems with the Teams service.

Most of the fixes we’ve gone over above are also helpful here. Update your Microsoft Teams app to the latest version by selecting the Three dots icon to the left of your Profile photo in the top-right corner of the app. Select  Check for updates and let the software do its job.

Assuming the Microsoft Teams app doesn’t work for you, you can always try to access it through the web client on the official Microsoft website .

If you are using Microsoft Edge, or the older Internet Explorer ( which is officially retired, so it’s time for a change! ), you may find that your login screen for Teams is stuck in a loop. This is likely because your organization uses the Trusted Sites option and hasn’t enabled Microsoft Teams.

You can follow these steps to allow Teams. If you are blocked from the process, you may need to contact your system administrator or IT help desk for further assistance.

Step 1: Open Microsoft Edge.

Step 2: Go to Settings , then select Cookies and  s ite permissions .

Step 3: Next, select Manage and delete cookies and site data .

Step 4: Enable Allow sites to save and read cookie data (recommended) .

Step 5: Then ensure that Block third-party cookies is off. If you need to keep this setting on instead for some reason, go to step 6.

Step 6: Under the Allow section, add the following sites:

• [*.]microsoft.com
• [*.]microsoftonline.com
• [*.]teams.skype.com
• [*.]teams.microsoft.com
• [*.]sfbassets.com
• [*.]skypeforbusiness.com

Problem: Can’t access a Microsoft Teams OneNote notebook

If your document libraries contain more than 5,000 OneNote items, Teams may deliver this message: “One or more of the document libraries on the user or group’s OneDrive contains more than 5,000 OneNote items (notebooks, sections, section groups) and cannot be queried using the API. Please make sure that none of the user or group’s document libraries contains more than 5,000 OneNote items. Please follow the link below for instructions on how to remedy this situation.”

This is a known limitation of the service , and Microsoft is aware of the issue.

For the time being, you will need to reduce the number of items in OneNote below 5,000. Microsoft provides this OneNote API Diagnostic tool for counting the number of items in a specific document library, which may assist you at this time.

Error message: Teams won’t allow you to log in to the service

If you are having Microsoft Teams issues logging in to the service, begin by ensuring that you are entering the correct login information. You may receive one of the error codes listed below if you are entering the accurate information but are still being denied access. Contact your IT department with the given error code, as the issue will need to be removed by your system administrator.

Common login error codes:

• 0xCAA20003: Authorization problem — make sure the date and time are configured correctly.
• 0xCAA82EE2: Request timed out — confirm you’re connected to the internet and firewalls aren’t blocking access to the service.
• 0xCAA82EE7: Server not resolved — confirm you are connected to the internet and firewalls aren’t stopping access to the service.
• 0xCAA20004: Request requires approval — make sure that the organization is complying with Azure Active Directory configuration policies.
• 0xCAA90018: Incorrect credentials — you are using the wrong credentials to sign in to Microsoft 365 services.
• 0xCAA5004B:  The Microsoft Teams app has encountered an unexpected issue — wait a few minutes and try again or use the web version .

If you’re not receiving notifications from Microsoft Teams anymore, it may not be a glitch — the permissions just might’ve changed. Begin by checking that the Teams app has the correct settings enabled.

Open the Microsoft Teams app, select the Three-dots icon next to your Profile photo in the top right, and choose Settings . Next, select the Notifications option. Make sure that your notifications are still on and that the permissions are what they should be. If they aren’t, adjust these settings as necessary.

When attempting to send a message to an individual Skype for Business account, encountering an operation failure may be attributed to two common causes. First, it’s essential to verify that the recipient’s status is configured as “Available” or another active state. If both users are indeed available, the second consideration is to ensure that both parties are using Microsoft Teams as the platform for message exchange. The promising aspect is that Microsoft is already cognizant of this issue. However, the less favorable news is that a solution is still in the works.

Error message: ‘We weren’t able to connect. Sign in and we’ll try again.’

One of the most frustrating Microsoft Teams issues that you might run into with the app is the message, “We weren’t able to connect. Sign in and we’ll try again.” This notification appears when you leave the Teams app idle for too long. If you don’t notice when this banner notification pops up, you could miss out on any announcements and meeting prompts until you address it.

Sadly, restarting the app isn’t enough to fix the problem, but you can typically solve it by resetting the app’s cache. To do this, simply follow the below steps:

Step 1: Completely quit the Teams application by right-clicking the Teams icon in the system tray (next to the clock on your taskbar) and selecting Quit .

Step 2: Right-click the Start menu icon and click Run .

Step 3: In the Run window that appears, type %AppData%/Microsoft . Click OK .

Step 4: In the new window, right-click the Teams folder and select Rename.

Step 5: Type in TeamsBackup , (or any other name you may want) then hit Enter on your keyboard.

Open the Teams app and try to use it once more. You’ll likely have to reconfigure your settings from the beginning, but you should finally have this issue resolved.

One of the most common Microsoft Teams issues is that the app will sometimes randomly freeze or shut down. Luckily, there are a few steps you can take to fix this nuisance.

Restart the app by shutting it down fully. On Windows, you can do this by accessing the  Task manager through the following combination of keys:  Ctrl + Alt + Del . Navigate to  Task manager > Microsoft Teams >   End task . On MacOS, use this key combination instead:  Command + Option + Esc . This will force quit the app. A Force Quit window should appear; choose Microsoft Teams , then select the Force Quit button.

Make sure you’re running the latest version of Microsoft Teams before you delve into this any further. Simply select the Three dots icon to the left of your Profile photo  when the app is currently working. You’ll find it in the top-right corner of Teams. Next, select  Check for updates and download the newest version.

You can also troubleshoot or repair the app via Windows itself, but this depends on your level of access when it comes to administration rights. Start by trying to access the  Settings  by tapping the  Windows  +  I keys simultaneously on your keyboard. Navigate to  System > Troubleshoot > Other trouble-shooters.  Scroll down until you see Windows Store apps and then click  Run .

Alternatively, from  Windows settings , click on  Apps  and then  Apps & features . Once you find Microsoft Teams, click on  Advanced options and repair the app. This should not affect your data.

Error message: ‘You’re missing out!’ when signing into Teams

Have you received an odd error message when trying to sign in to Teams? This problem affects users who run Microsoft 365 Education. Upon trying to sign in, you may encounter an error that says: “You’re missing out! Ask your admin to enable Microsoft Teams for <CompanyName>.”

Microsoft itself is aware of this problem and notes that in Microsoft 365 Education, Teams is not “enabled by default.” This means that your school’s system administrator will have to enable it manually. In case you’re the administrator, you can check out the step-by-step guide on how to do this on Microsoft’s official website .

Problem: ‘Are you still there?’ Microsoft Teams message appears

If you’re using the web version of Teams, you may have been dealing with this fairly annoying problem — frequent pop-ups that ask if you’re still there and active. Microsoft allegedly added this functionality to reduce unnecessary sync time. After all, if you’re not actively using the app, there is no need to refresh your other tabs for you. Unfortunately, this can still pop up in the middle of a meeting and log you out for no reason.

The easiest way to avoid this would be to use the proper Microsoft Teams software as opposed to the web version. Alternatively, try to minimize the amount of Teams tabs you’re running at any given time, and if you can’t, then try to mix up the web version and the app. Use the latter for meetings and other important things that you can’t afford to be logged out of.

Problem: I can’t view the full thread I searched for

For some time, Microsoft Teams had an issue where the search function only returned results for a single message or response. In other words, if you search for someone’s name, you can see the individual post with that name in it, but not the greater thread or discussion from where it occurred. Not very useful!

If this is ruining your Teams work, check for updates. This particular problem was resolved with an update in 2022 so that Teams will now show the full thread when you select your search results. If you can’t update Teams yourself, try switching to the web version of Teams and see if your searches are more comprehensive there.

Android Auto has a feature that allows you to tap into a web conference so you can watch and listen to it while you are driving, a great time saver when commuting. But Microsoft Teams users have encountered a bug that prevents the audio from working, so all they get is silence.

Google investigated this issue in 2022 and reported that any remaining issue is entirely on Microsoft’s side. Microsoft has yet to announce any patches addressing it specifically.

If you’re having this issue, update to the latest version of Android Auto. Some users have said that this fixed the problem for them. Otherwise, switch to audio from your phone, or audio via your car’s Bluetooth connection instead.

If your boss expects you to respond to any message, Teams starting right away whenever you turn on your computer could be a big, annoying issue. Here’s how to stop Teams from opening on startup:

Step 1:  Press  Ctrl  +  Shift  +  Esc to open up your Task Manager.

Step 2:  Tap the ‘Startup’ tap at the top.

Step 3:  Right click the Microsoft Teams app and select ‘Disable’.

After making this switch, don’t forget to turn on your Teams when you start work or your boss might consider you absent.

Microsoft Teams issues can certainly get annoying, and if nothing helps, it’s time to escalate. While Microsoft Teams has its fair share of bugs that you’ll regularly experience, having more consistent problems might be something you need to get your company’s IT administrator to solve.

If you happen to be the administrator for your company, you can read through Microsoft’s support documentation , which is made readily available to anyone in need of assistance. If none of the troubleshooting options from the doc work for you, you’ll have to contact Microsoft’s technical team for hands-on help with your specific issue.

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assignments tab: something went wrong

everytime i open an assignment, it just shows me the message "sorry, something went wrong"

i'm using a windows 7 64-bit laptop and ive tried reinstalling ms teams but it still shows the same

it's not a net problem because i can access my assignments on my other computer and on my phone

i can't access it on the browser version of ms teams either

i really need help 

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Why am I having trouble signing in to Microsoft Teams?

If you got an error message when you tried to sign in to Microsoft Teams, the status code at the bottom left corner of the window can help your IT admin diagnose what went wrong with your sign-in process. In many cases, only your IT admin or sysadmin will be able to resolve sign-in issues for you. So make a note of your status code and send it to them.  

Curious about what your status code means, or want to try basic troubleshoot procedures? Look it up in the table below. 

Important:  If you don't see your status code in the table below, and can’t solve the issue you’re having, contact your IT admin with the status code. 

Here’s a list of known issues you might run into when you sign in.

Known issues

Here are a few Q&As about this. 

Why can't I sign in? 

Every organization that uses Microsoft Teams already has modern authentication, and Teams should be able to recognize that your credentials are linked to your Office 365 account. If you can't complete the sign in process, there might be something wrong with your domain or your company's Office 365 account. Your IT admin or sysadmin will be your point person in terms of resolving the issue, so get in touch with them for more info and next steps. 

What is modern authentication? 

Modern authentication is a secure and reliable way to sign in. 

It includes single sign-on, or SSO, which is a process that makes it possible for you to sign in without having to re-enter your email and password every time you want to use Teams.  

Signing in with modern authentication varies depending on a couple things, like if you're working in Windows or on a Mac, or whether your company has enabled single-factor authorization or multi-factor authorization (multi-factor authentication usually involves verifying your credentials via your phone, by providing a unique code or entering a PIN number or presenting your thumbprint). Either way, once you complete the sign in process using modern authentication, you won’t have to provide your credentials again, provided you’re using the same laptop, desktop, or other device. 

For more info on access to Microsoft Teams, see  How do I get access to Microsoft Teams .

If you’re an IT admin and want more detailed info about how to resolve a sign-on problem, see  Identity models and authentication in Microsoft Teams 

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Top 7 Fixes for We’ve Run Into an Issue Error in Microsoft Teams on Windows

Microsoft Teams is a popular business collaboration app among Windows users, and for good reason. However, Teams is flawed and free from issues. At times,  Microsoft Teams might refuse to open , obstruct your login, or fail to load, presenting the ‘We’re sorry—we’ve run into an issue’ message on your Windows 10 or 11 computer.

There can be several reasons for this message. So, there is no one-size-fits-all solution that will apply to everyone. Rest assured, working through the following fixes should resolve the error and get Teams running again.

1. Run Microsoft Teams as an Administrator

Running Microsoft Teams with administrative privileges will grant the app all the necessary permissions on Windows, allowing it to operate smoothly without interruptions. Hence, it’s the first thing you should try.

Step 1: Press Control + Shift + Escape keyboard shortcut to open the Task Manager. In the Processes tabs, right-click on Microsoft Teams, and select the End task option.

Step 2: Right-click on the Teams icon and select Run as administrator.

Step 3: Select Yes when the User Account Control (UAC) prompt appears.

Try using Teams again and see if it works fine.

2. Run Microsoft Teams in Compatibility Mode

If opening Teams as an administrator proves ineffective, try running it in compatibility mode. Several users on the Microsoft forums reported that this method fixed the ‘We’re sorry—we’ve run into an issue’ error in Teams. You can also give it a try.

Step 1: Right-click on the Microsoft Teams icon and select Properties.

Step 2: Switch to the Compatibility tab. Click the checkbox that reads ‘Run this program in compatibility mode for.’

Step 3: Click the drop-down menu to select Windows 8, click Apply followed by OK.

Try opening Teams again and see if you encounter any errors.

3. Remove Teams Data From Credential Manager

Credential Manager on Windows stores your login information for various apps, including Teams. If your Microsoft Teams login information in Credential Manager is incorrect, you may receive the message ‘We’ve run into an issue’ while trying to sign in to the Teams app on Windows.

You can remove the Teams data from Credential Manager to see if that restores normalcy. Here’s how to do it.

Step 1: Click the search icon on the taskbar or press the Windows + S keyboard shortcut to open the search menu. Type credential manager in the box and press Enter.

Step 2: Select Windows Credentials.

Step 3: Locate and expand the Teams entry. Then, click the Remove option.

Step 4: Click Yes to confirm.

Open Teams after completing the above steps, try to sign in to the app, and check if the error occurs.

4. Clear Microsoft Teams’ Cache

The Teams app on your PC may have outdated or corrupt temporary files. This can cause Teams to keep displaying the ‘We’ve run into an issue’ message on your Windows 10 or 11 PC. To fix it, you will need to get rid of the problematic Teams cache files by following the steps below.

Step 1: Press the Windows + R keyboard shortcut to open the Run dialog box. Type %appdata%\Microsoft\Teams in the box and hit Enter.

Step 2: In the File Explorer window that opens, select all the files and folders and click the trash icon at the top to delete them.

5. Temporarily Disable VPN

A VPN connection can sometimes interfere with Teams and prevent it from connecting to the servers. This can lead to unusual errors. Try turning off your VPN connection temporarily and see if that gets things going again.

6. Reset Internet Options

Internet Options on your PC influence how the system and your apps connect to the internet. If there is an issue with your PC’s Internet Options, you may need to reset them to fix the problem.

Step 1: Click the search icon on the taskbar, type in internet options and press Enter.

Step 2: Under the Advanced tab, Click the Restore advanced settings button. Then, hit Apply followed by OK.

Try using Teams again and see if you encounter the ‘We’ve run into an issue’ error again on your Windows PC.

7. Reinstall Microsoft Teams

If nothing else works, you can consider uninstalling Microsoft Teams from your PC and installing it again. This should give the app a fresh start on your PC and resolve any issues.

Step 1: Press the Windows + S keyboard shortcut to open the search menu. Type in Microsoft Teams and click the Uninstall option.

Step 2: Click the Uninstall button to confirm.

Step 3: Use the following link to download Microsoft Teams on your PC and install it. Following that, it should run smoothly.

Download Microsoft Teams

Microsoft Teams in Action

Microsoft Teams is a fantastic collaboration tool for businesses and organizations. However, errors like ‘We’ve run into an issue’ in Teams can sometimes hinder your productivity and leave you frustrated. We hope that one of the solutions above has helped resolve the underlying issue and you can resume work.

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Last updated on 25 August, 2023

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Pankil Shah

Pankil is a Civil Engineer turned freelance writer from Ahmedabad, India. Since his arrival at Guiding Tech in 2021, he delves into the world of how-tos, and troubleshooting guides on Android, iOS, Windows, and the Web at Guiding Tech. When time permits, he also writes at MakeUseOf and Techwiser. Besides his new-found love for mechanical keyboards, he's a disciplined footfall fan and continues to plan his international travels with his wife.

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Something Went Wrong - Microsoft Team

@shianwei pang ,

What operation do you do when this error message prompts? Sign in the Microsoft Teams client or anything else?

According to the error message, it seems more like a Windows side problem but a Microsoft Teams problem . As we are mainly responsible for Microsoft Teams, which is a service integrating chat, call, meeting, content sharing together and contributing to team cooperation , if your problem doesn’t happen to our product, I will modify the tag to a suitable one.

Moreover, I find a method that is to create a new Windows User Profile . It is not a best option but can be used in case of emergency.

If I misunderstand your words, please kindly give us more descriptions and steps to know your situation well. Thanks for your patience and understanding.

I am having this problem when I signed in the Microsoft Teams. This problem kept happening many times already.

I am having the exact same error on a user as above. "We're sorry - we've run into a problem". I can sign in on her computer to teams just fine with my credentials. I have deleted the Teams cache...the teams credentials from credential manager...ended task on app...reinstalled app and she can login to teams on office 365 web app. She still gets same error message when logging in.

It is suggested to clear your client cache as the following steps:

• Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray, select ‘Quit’. Or run Task Manager and fully kill the process.
• Go to File Explorer, and type in %appdata%\Microsoft\teams.
• Once in the directory, delete any file in the following folders: %appdata%\Microsoft\teams\application cache\cache %appdata%\Microsoft\teams\blob_storage %appdata%\Microsoft\teams\Cache %appdata%\Microsoft\teams\databases %appdata%\Microsoft\teams\GPUcache %appdata%\Microsoft\teams\IndexedDB %appdata%\Microsoft\teams\Local Storage %appdata%\Microsoft\teams\tmp

If no luck, please uninstall and reinstall Teams.

Besides, set Teams to Windows 8 compatibility can be another method. The following is the steps:

• Click on "Start" Menu
• Scroll to Microsoft Teams
• Right click and move cursor over "more" select "open file location"
• Right click the Microsoft Teams shortcut
• Select Properties
• Select Compatibility tab
• Select the box to activate "Run this program in compatibility mode for:" under Compatibility mode.
• Select "Windows 8"
• Click "OK"
• Startup Microsoft Teams

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Do you try the methods in my last reply? How is going now?

If you have any further quetion, please drop us a note.

If my reply helps, please feel free to accept it as answer to benefit more people with the same problem.

Have a wonderful time!

I'm not sure what happened to my Ms Teams now, everything was back to normal. However, before your replies, I did follow some steps given online and it works so far. Really appreciate the efforts and the help given, I really need it for my online classes.

Could you share the method which resolves your problem?

Then, please be free to accept it as answer to benefit more people with the same problem.

Have a nice day!

Since the Thread is old, I'm sure the problem was resolved but for anyone else that encounters this problem...

If the above does not help. You need to sign into Windows with a 2nd account that has Admin permissions or do this from another computer accessing the UNC path. I won't explain that because if you don't know. Maybe you should ask for help with this but...

So after signing in or using UNC path. Open the profile that has the problem.

• C:\Users<SpecificAccount\AppData\Local\Packages
• to: Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy.old
• Then sign back in with the problem account.

This usually resolves the problem.

• You could delete the other folder but I usually wait until I know for sure its working.