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• Cover Letter Examples

Customer Service Representative Cover Letter Samples

As seen in:

You're looking to make a great customer service cover letter. But first:

You're so ready to be employed.

You've spent hours polishing your resume.

Now, you need a customer service cover letter.

But not just any letter.

You need a cover letter for customer service that'll wake and shake the hiring manager.

One that'll connect you to the interview like a direct line to the president.

In a few minutes, you'll know how to write a customer service rep cover letter like that.

This guide will show you:

• How to write a customer service cover letter better than 9 out of 10 others.
• Customer service representative cover letter samples that get more interviews.
• Why our customer service cover letter examples will help you land the job.
• How to start and end a cover letter for customer service so it stands out.

Here's a customer service cover letter sample and a matching resume.

Want to write your cover letter fast? Use our cover letter builder. Choose from  20+ professional cover letter templates  that match your resume. See actionable examples and get expert tips along the way.

Create your cover letter now

Sample cover letter for a resume— See more cover letter examples and create your cover letter here .

Considering similar positions too? See other cover letter examples for jobs in your industry:

• Call Center Cover Letter
• Customer Success Manager Cover Letter
• Technical Support Cover Letter
• Receptionist Cover Letter
• Cashier Cover Letter
• Flight Attendant Cover Letter
• Retail Cover Letter
• Retail Management Cover Letter
• Hospitality Cover Letter
• Waitress Cover Letter
• HR Generalist Cover Letter
• Human Resources Cover Letter
• Apple Cover Letter

Want to explore your options further? See our full selection of cover letter examples for every career:  Perfect Cover Letter Samples

Now let me show you how to do that right in 8 easy steps.

The Secret to Every Great Customer Service Cover Letter?

A great cover letter for customer service starts with one thing:

A proven, effective template.

Without further ado, here's one you can copy, paste, and adapt to your own needs:

Customer Service Cover Letter Template

Customer Service Specialist

831 Rasle Road

Alameda, CA 94501

630-756-8994

[email protected]

Luca Lindal

Kajo Global

3341 Star Route

Alameda, CA 94601

I've wanted to work for Kajo Global for years, so I was very excited to see your customer service job opening. I'm sure I can help with Kajo's quest to increase customer retention. In my previous role at On Point Electronics, I maintained customer retention rates 38% above the company average with 150 reps.

My 99% positive customer survey results is another reason I think I'd make a great fit at Kajo. As an added bonus, my conversion rate for cross-sells and upsells was 10% better than the average.

I'm well aware of Kajo's ongoing journey into customer service excellence. This position is a perfect match for my love of helping people and solving problems.

I would welcome the chance to discuss your customer service goals. I'd love to show you how my success at On Point Electronics can translate to real customer service excellence at Kajo.

• Best regards,

PS—I'd also love to show you how my constant quest for personal growth won me On Point Electronics' coveted Customer Hero Award and how that can help Kajo's customers too!

There's your job-winning customer service representative cover letter sample.

Now let me show you why that sample cover letter for a customer service representative works so well. You'll also learn to adapt it to any opening.

Plus, I'll share 10+ customer service cover letter examples to customize your version.

In case you’re not applying for an open position, you might want to read this guide and follow up with this one: How to Write a Letter of Interest

You can also check how to write a cover letter for call center jobs: Call Center Cover Letter: Sample & Complete Writing Guide

The Perfect Customer Service Cover Letter Header

Here's the easy part.

Even entry-level customer service cover letters need the right heading info.

Start with:

• Telephone number
• Email address
• Hiring manager's name (and title)
• Company name and address

You can also add:

• Your job title
• Your address
• Links to your online presence (portfolio websites, LinkedIn, and Twitter)

Keep it professional with the following tips:

Use a professional email address. That means either Gmail or an address from your own website. Also, no [email protected]. Just use your first and last name.

Don't use your work email. That's bad manners to your current employer, and it's a red flag to the new one.

Pro Tip: In an entry-level customer service cover letter, cite transferable achievements. For example, if you were a bartender, you performed multiple customer service duties. Those will transfer to your new job.

Open Your Cover Letter with a Proper Greeting

Who should you address your cover letter for customer service to?

Answer: To the hiring manager.

Why? Using her name will get her attention like a Salesforce notification.

Our HR statistics report shows how  84% of hiring managers reject applications that don't use their names.

Do a little research to find the name. Learn how in our guide: How to Address a Cover Letter: Sample & Guide [20+ Examples]

Absolutely can't find a name? Don't write a To Whom it May Concern customer support cover letter.

Instead, use "Customer Service Hiring Team." That's as personal as possible when you don't know a name.

Here are some good customer service cover letter example greetings:

• Dear Alice,
• Dear Ms. Smith,
• Dear Mrs. Ford,
• Dear Customer Service Hiring Team,

Pro Tip: Don't use "Miss" or "Mrs." unless you're sure the hiring manager likes that. "Ms." works well regardless of marital status. That keeps your cover letter for customer service jobs faux-pas free.

What's the best cover letter format for customer service? The three-paragraph format. Learn to nail it here: Cover Letter Formats: A Complete How-To Guide [10+ Examples]

Write a Catchy Opening Paragraph

I'll be blunt.

The first sentence of your customer service representative cover letter is crucial.

That first sentence will get your letter read or trashed.

Do it right, or you'll be shunned as surely as a robocall.

Look how that's done (and not done). Check out these two sample cover letters for job applications in customer service:

That's not as bad as a telemarketing call, but it's not great either. It basically says, "I've done this job and here's my resume." It'll put the hiring manager to sleep.

Compare it to the next of our customer service cover letter samples:

That customer service cover letter example is better than a Jabra headset. If you don't get the job, the hiring manager has troubles.

Pro Tip: Not sure how to start your entry-level customer service cover letter? Cite a great achievement. Haven't got one? Talk about the employer's needs, or mention something you love about the company.

Even with great customer service cover letter examples, starting yours can be a teeth-gnasher. See our guide for help: How to Start a Cover Letter: Sample & Complete Guide [20+ Examples]

Explain Why You’re The Perfect Customer Service Candidate

Picture it:

You've got a new job and a whole new group of friends.

Best of all, you've got a fat paycheck.

How did you do it?

By listing all your qualifications and customer service skills in the cover letter?

The last thing you want is to make a cover letter that's a mirror image of your resume.

Hiring managers don't like that.

Instead, show how you can help the manager.

Check out the customer service cover letter examples below. They both target a job that needs good customer survey results, cross-selling, and upselling.

Wow. The hiring manager can feel her job getting easier already.

Of course she'll read your resume with interest now.

But don't follow the next of our customer service representative cover letter examples:

That's like a busy signal. It's got no measurements of how you performed at any of those tasks. Worse, it doesn't fit the job offer.

Pro Tip: You don't have to be a customer service ninja to impress the hiring manager. Just spend a little time brainstorming your flashiest achievement.

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check . Start building a  professional resume template here for free .

When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.

Are you writing an entry-level customer service cover letter, or a cover letter for a customer service internship? You may feel like you don't have enough experience. Don't sweat it. Our guide shows how to write a great internship or entry-level cover letter and get the interview: How to Write a Cover Letter For an Internship [+20 Examples]

Explain Why You Really Want  This  Customer Service Job

What's the #1 thing the hiring manager cares about?

Whether you can help her meet her needs, right?

Not exactly.

The hiring manager doesn't just want a skilled customer service rep.

She wants an engaged one. One who's driven to work hard. One who'll stay at the company a long time.

So, prove that in your cover letter for customer service representatives.

To do it right:

• Mention a goal shown in the job ad
• Say why that goal excites you
• Remind the manager how your experience can help.

The two customer service cover letter samples below show how.

That's better than a coupon for free merchandise. It shows you "get" the hiring manager. It also shows how you can be her hero.

She'd have to be a little nutty not to hire you. That's not so with the next of our customer service cover letter examples.

Do you believe that applicant? The hiring manager won't. Without some kind of measurement, it's like saying you're a fast runner. Really?

What races have you won? What's your time in the 100 meter dash? Your cover letter for customer service representatives needs details.

Pro Tip: How long should a cover letter be? Short cover letters are usually best. That means less than 300 words, and just three paragraphs.

Wondering how to explain employment gaps in your customer rep covering letter? Want more great cover letter tips? See our guide: 35+ Successful Cover Letter Tips, Advice & Guidelines (With Examples)

Make Your Offer in the Closing Paragraph

You've got a great customer service cover letter so far.

It shows you understand the employer's needs.

It proves how you can fill them.

Now it has to make an offer, just like in a customer service cross-sell.

These two entry-level customer service cover letter examples with no experience show how:

That's not "Please give me a job." It's "Let me help." It shows innate customer service qualities.

The next of our entry-level customer service cover letter examples is like a hang-up:

What's wrong with that entry-level customer service cover letter example?

For one, it's not customer service oriented. It asks for something, rather than offering something.

Also, it's cliche. "Thank you for your time" is almost old enough to vote.

Pro Tip: Not sure what to offer in your cover letter for customer service call centers? Look in the job ad to see if you can spot the greatest need. Failing that, Google "customer service KPIs." You'll find example measures you can offer to improve.

Need more help writing your customer service cover letter ending? See our guide: How to End a Cover Letter: Sample & Complete Guide [+20 Examples]

Use the Right Formal Closing

It's easy to end a cover letter for customer service advisors, right?

The problem is, it's also easy to do it wrong.

Here are some examples of customer service cover letter closings:

• Kind regards,

After, add a line space, then your full name.

Want to double check your resume? See our guide, complete with a great customer service resume sample: Customer Service Resume: Sample & Complete Guide [+20 Examples]

Pro Tip: After you send your resume and cover letter for customer service, follow up! An email in a few days can put you top of mind, after the manager has forgotten about you and moved on.

Do you even need a cover letter? See our guide: Do I Need a Cover Letter? Are Cover Letters Necessary in 2023? [+Tips]

Why Adding PS to Your Customer Service Cover Letter Can Get the Interview

The best customer service cover letters will use all the tips and tricks above.

But there's one more hack that can connect you to the job like a successful inbound call.

PS draws the eye like a magnet. Put it after your closing, and the hiring manager is guaranteed to read it.

Put a great achievement in it, even if it's not strictly relevant to the job description.

The last of our customer service cover letter examples shows the way.

Hey, that's cool! You won an award at your last job. That's a great PS in a cover letter for customer service. Why?

Because even a hiring manager who only plans to glance at your letter can't help but read it and get curious.

It'll hook the job like a trophy trout.

Pro Tip: Don't just send a customer service cover letter PDF or MS Word file. Cherry-pick the best bits and paste them into your email cover letter. See this guide for help: How to Email Your Resume to Get More Job Offers (Examples)

Don't miss a trick. Use our handy checklist guide: What to Include in a Cover Letter (15+ Examples & A Complete Guide)

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here.  Here's what it may look like:

See more cover letter templates and start writing.

Key Takeaway

What's the most important tips for how to write a great cover letter for customer service?

• Make it personal.
• Use the hiring manager's name. Show you understand her needs like a great customer service rep should.
• Even in an entry-level customer service cover letter, prove how you can meet those needs.
• Finally, explain why you want this customer service job. That way, your new employer will have faith that you'll work hard, and stick around.

Do you have questions about how to make a good customer service cover letter? Want to share an example of a customer service cover letter that worked for you? Give us a shout in the comments and we’d be happy to reply!

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• Cover Letter

usps pse cover letter Examples & Samples for 2023

Sorting and delivering mail is the responsibility of USPS mail processing clerks. They must be able to meet deadlines because they work in a fast-paced environment.

You must be organized and able to work independently in order to succeed in this position. Write a cover letter that convinces hiring managers that you are the ideal candidate for the position using the examples and advice in this article.

USPS PSE Cover Letter Example 1

I am eager to submit my application for the Postal Service Employee (PSE) position with the United States Postal Service. In a high-volume setting, I have more than five years of experience as a customer service representative. I take pride in being able to meet the demands of a fast-paced workplace while still providing excellent customer service.

I am inspired to join the USPS team by the opportunities it offers for development and growth. Being able to advance through the ranks and subsequently work as a manager or supervisor intrigues me. I am sure that I have the knowledge and experience necessary to contribute significantly to the USPS team.

I am a driven and diligent person who is constantly looking for ways to enhance the customer experience. I have a strong commitment to providing excellent customer service and am patient and effective. Additionally, I am proficient in Microsoft Office, and my communication and problem-solving abilities are top-notch.

Thank you for your time and consideration. I hope to hear from you soon with more details about the United States Postal Service’s Postal Service Employee (PSE) position. I am certain that I have the knowledge and expertise to contribute significantly to your team.

USPS PSE Cover Letter Example 2

I’m writing to express my interest in the PSE position at USPS. I am sure that I have the knowledge and expertise required to succeed in this position.

I’ve been in the postal service for more than three years. I have gained a thorough understanding of the steps and practices involved in mailing and delivering mail during this time. I am also acquainted with the various services provided by USPS and the various mail types.

I put in a lot of effort and am willing to go above and beyond. I have a history of exceeding expectations and achieving goals. I’m sure I can fulfill the same duties in this position.

I can get along with people and work well in a team. I have a positive outlook and am constantly prepared to assist.

I would value the chance to speak with you further about this position. Thank you for your time and consideration.

USPS PSE Cover Letter Example 3

I’m writing to you to express my interest in the position of Postmaster that is open at your company. I’ve been employed by the USPS for the past five years and have accumulated a ton of experience. Though I’ve held a variety of jobs, postmaster is my favorite.

Working with people and aiding them in finding solutions to their problems has always been a passion of mine. This job has allowed me to do just that. I enjoy interacting with clients and ensuring their satisfaction with the services we offer. I’ve learned from previous experience how to deal with challenging clients and make them feel at ease. I also like coming up with solutions to problems that arise.

I’ve learned how to work under pressure and meet deadlines from my prior experience. I am certain that I can manage any circumstance that develops throughout my shift. Additionally, I excel at prioritizing tasks based on importance and multitasking. Customer service is, in my opinion, one of the most crucial aspects of this job, and I take it very seriously.

I want to express my gratitude for considering my application. I look forward to hearing from you soon.

USPS PSE Cover Letter Writing Tips

It’s crucial to demonstrate your enthusiasm for the position in your cover letter when applying to work as a Postal Service Examining (PSE) clerk. One way to do this is to emphasize your prior customer service experience and how you’ve assisted clients. Additionally, you can mention any honors or commendations you have received for your work in customer service.

Customize your cover letter

Examine the job description to ensure your cover letter is specific to the position and highlight any requirements or skills that align with your experience. If the job description specifies that the ideal candidate has experience with data entry, for instance, be sure to mention any pertinent experience you have in that field.

Highlight your organizational skills

You’ll be in charge of planning and handling a lot of mail as a PSE clerk. Describe a time when you had to manage a lot of mail or data to demonstrate to hiring managers that you have the organizational skills required for the job. Explain how, in spite of any difficulties, you were able to finish the task.

Proofread your cover letter

One of the most crucial steps in making sure your application is error-free is proofreading your cover letter. Grammar mistakes or misspellings will quickly eliminate you from consideration.

USPS Hiring Process (Step by Step)

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Customer Service Cover Letter Examples & Ready Templates

I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your cover letter.” Patrick I love the variety of templates. Good job guys, keep up the good work! Dylan  My previous cover letter was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful! George

1. Customer Service Cover Letter Examples

Sample covering letter for customer service  , example #2: entry-level candidate (no experience), text version, 2. how to write a cover letter for customer service jobs step by step (template), 1. follow the rules of business cover letter formatting, 2. create a professional cover letter header with contact information, customer service cover letter header template, 3. introduce yourself and identify the job to which you’re applying, customer service cover letter sample: introduction, 4. highlight your relevant strengths, cover letter for a customer service representative: middle paragraph, 5. explain why you want in, csr cover letter example: your motivation, 6. finish with a clear call to action and a proper sign-off, sample cover letter for customer service: call to action & formal closing, was it interesting here are similar articles.

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Customer Service Representative  Cover Letter Samples (17 Examples)

Welcome to the world of Customer Service Representative  Cover Letter Sample! If you’re looking for a way to start your career, or if you’re just looking for a job in general, we’ve got some great information for you.

Customer Service Representative  Cover Letter Sample is one of the most important roles in any company—and it’s also one of the most vital. You make sure that customers get what they need and that they feel appreciated when they buy stuff from your company. That’s why it’s so important that you know how to do this well.

We’ve gathered some great tips and advice on how to write a cover letter that will get you noticed by hiring managers and recruiters alike.

Table of Contents

#1 Customer Service Representative  Cover Letter Sample

To whom it may concern,

I am writing to express my interest in the Customer Service Representative position at [company name]. I believe that my skills and experience are a great match for this role, and I would be happy to elaborate on how I would be a valuable addition to the team.

I have over five years of experience in customer service, including two years as a Customer Service Representative for [previous employer]. 

During this time, I was able to increase revenue by 16% and save the company an average of $2 million per year by streamlining processes and improving efficiency. 

I also oversaw the implementation of new systems that allowed us to handle more calls in less time while ensuring consistent quality standards.

I am confident that my enthusiasm for helping people will make me an excellent candidate for this role. My passion for customer service comes from a deep understanding of how important it is to make sure that our clients are happy with our products and services. 

It has always been important to me that my work makes a difference in peoples’ lives, so I am excited about being able to continue doing this as part of your team!

Thank you again for considering me—I look forward to hearing back from you soon!

Sincerely, 

[Your Name]

#2 Customer Service Representative  Cover Letter Sample

Dear [name],

Thank you for taking the time to consider my application for the Customer Service Representative position. I am excited to apply my experience in customer service and sales to this role, and I believe my past work experience demonstrates my ability to meet your needs.

I have been working as a Customer Service Representative at [company name] for two years. In this role, I was responsible for ensuring that all customers were satisfied with their purchase and provided with the best possible customer service experience. My responsibilities included:

• Maintaining a positive attitude when dealing with upset customers

• Providing excellent service by listening carefully and responding appropriately

• Managing incoming calls from customers regarding their orders

I believe that these skills will be an asset in this position as well. I am confident that I would be able to perform these tasks with excellence and provide you with the results you expect from your employees.

Please feel free to contact me if you have any questions about my qualifications or would like me to provide more information about why I would be a good fit for this job. Thank you again for considering me!

#3 Customer Service Representative  Cover Letter Sample

Dear [recruiter name],

I am writing to express my interest in the Customer Service Representative position at [company name]. I am a motivated, hardworking individual who is passionate about customer service and the process of learning new things. I have been working as a Customer Service Representative for over five years, and in that time I have learned how important it is to provide outstanding service to every single customer.

As a Customer Service Representative, I am responsible for answering phone calls from customers, providing them with information about [product], and resolving any issues they may have with their accounts. 

My top priority is always making sure that my clients are satisfied with their experience when using our products or services.

If you would like to learn more about me, please feel free to contact me at 555-555-5555 or via email at [email address]. Thank you so much for your time!

#4 Customer Service Representative  Cover Letter Sample

I am writing to apply for the Customer Service Representative position at [company name]. My experience as a customer service representative and my genuine interest in working for your organization make me a great fit for the job.

I have been working in customer service for more than six years, and have worked in both call centers and retail stores. 

I enjoy helping people, which is why I chose this career path. My previous jobs have given me experience with online chat systems (such as Zendesk), email management, and phone calls.

My most recent position was at [company name], where I worked as a supervisor overseeing 15 customer service representatives. 

In addition to providing direction and coaching them on how best to assist customers with their needs and concerns, I also handled my own calls during the day and night shifts. This role allowed me to learn how to prioritize tasks while maintaining good communication with my team members.

I hope that my passion for helping others will be an asset in any job I take on, but especially this one because it will allow me to combine my love of computers with my ability to work well with people. Thank you very much for considering me!

#5 Customer Service Representative  Cover Letter Sample

Dear [recipient name],

I am writing to apply for the Customer Service Representative position at [company name]. My name is [your name] and I am a recent college graduate with a Bachelor of Arts in Communications from the University of [university name].

I have had several customer service experiences that have helped me prepare for this role. For example, during high school I worked at a local grocery store where I assisted customers in finding products and checked their receipts as they left. This experience taught me how to multitask and prioritize as well as build rapport with customers.

Additionally, my time working as an intern at [company name] gave me more insight into what it’s like to work in customer service roles. 

While there I learned how to use different applications including Excel and Outlook, which are essential skills for this position.

I know that you receive many resumes every day but please consider my application if the description sounds like something you would like to hire. If you have any questions about my qualifications or experience, please feel free to contact me at [phone number]. Thank you for considering my application!

#6 Customer Service Representative  Cover Letter Sample

I am writing to apply for the position of customer service representative at [company name]. I have over three years of experience working in this role, and I am eager to continue expanding my knowledge and skills by working with your team.

For the last ten years, I have worked in customer service roles at [two or more companies]. At each company, I was responsible for responding to customer inquiries via phone, email and social media channels. 

The majority of my time was spent fielding questions about products or services, but I also participated in account management activities such as creating a new account for a client or updating existing accounts. 

My most recent role focused on marketing campaigns for clients that included creating emails, sending them out and then monitoring their performance. It is this kind of work that inspired me to pursue a career in business development.

I am confident that my background would make me an excellent fit for this position because it has given me the opportunity to develop strong communication skills as well as experience working both independently and collaboratively with other people from different departments within an organization. 

My goal is always to exceed expectations while providing exceptional customer service at every opportunity.

Please let me know if you’d like any additional information

#7 Customer Service Representative  Cover Letter Sample

Dear Hiring Manager,

My name is [name] and I am seeking a position in customer service. I have had a passion for working with people since I was young, and I have always found myself drawn to jobs that allow me to interact with others.

I am an outgoing person who enjoys being in the center of things, but I am also capable of working independently. 

My attention to detail is one of my strengths. I like nothing more than getting involved in projects where there are many moving parts and making sure that all are accounted for.

My goal is to use my experience from previous positions as well as my natural talents as a people person to help you meet your customers’ needs so that they will come back again and again. If given the opportunity, I believe that we can create an excellent team dynamic that will benefit everyone involved!

Thank you for taking the time to review this letter!

#8 Customer Service Representative  Cover Letter Sample

I hope this letter finds you well! I am writing to you regarding the Customer Service Representative position posted on [website name]. I believe my skills and qualifications are a great fit for this job and would love to learn more about it.

I have over five years of experience in customer service and have been working as a Customer Service Representative at [name of previous employer] since November of last year. 

While I was there, I helped manage calls, emails, and social media messages from customers who had questions or concerns about their orders. I also provided them with information about shipping times and made sure they were satisfied with their orders before they were shipped out. 

As part of my responsibilities there, I also worked closely with other departments within the company to ensure that all orders were completed promptly and accurately.

As someone who is passionate about providing excellent customer service, I know how important it is to treat each person kindly and professionally no matter how busy things get! 

That’s why your company stood out to me when I saw the posting for this position: your dedication to making sure every customer feels like they matter makes this job very appealing to me. My goal is always to leave people feeling like they’ve received exactly what

#9 Customer Service Representative  Cover Letter Sample

Dear [Name],

I am writing in response to the Customer Service Representative position. I believe that my experience and qualifications make me an ideal candidate for this role. Below is a brief summary of my accomplishments and strengths.

I have been working as a Customer Service Representative for the past five years, during which time I have learned the importance of providing excellent customer service, while also demonstrating patience and professionalism when dealing with difficult customers. 

In addition to handling customer calls, I have also been responsible for maintaining the office filing system and updating it as needed. I am confident that my skills and experience will prove valuable in this position.

#10 Customer Service Representative  Cover Letter Sample

I am writing you today to express my interest in the Customer Service Representative position you have open at [company name]. I feel that my skills and experience make me a perfect fit for this role, as I am well-versed in customer service and communication.

I have worked as a customer service representative since 2017, when I graduated from [school name]. During my time there, I learned how to handle angry customers and how to solve their problems quickly and efficiently. 

As someone who is passionate about helping others and making them happy, this type of work suits me well.

Additionally, I have worked as a freelance writer for several years now, which has given me excellent writing skills. My ability to use proper grammar while still being engaging will be an asset to any team that hires me.

I hope that we can meet so that we can discuss this opportunity further!

#11 Customer Service Representative  Cover Letter Sample

Dear Mr. [name],

I am writing to apply for the Customer Service Representative position at [company name]. I have over 6 years of experience in the customer service field and am looking to further my career by working with an organization that values its employees and their contributions.

I believe that my experience as a customer service representative will be of great value to your organization. 

As you can see from my resume, I have extensive experience working with customers and resolving their issues. I also have extensive knowledge of products and services offered by companies such as yours.

Additionally, I have a track record of meeting or exceeding performance metrics on a regular basis. In fact, I am proud to say that during my time at [previous employer], we were rated number one in customer satisfaction for three consecutive years.

My goal is to work with a company that values me as an individual and allows me the opportunity to grow both personally and professionally within their organization.

 If you would like to learn more about me or my qualifications, please feel free to contact me at 555-555-5555 or email me at [email address]. Thank you so much for your consideration!

#12 Customer Service Representative  Cover Letter Sample

Dear Sir/Madam,

I am a hardworking and diligent customer service representative with three years’ experience in the field. I have been trained to cater to the needs of all customers, regardless of their background or culture. 

I have also had the opportunity to work with people from diverse backgrounds, which has made me more empathetic and understanding of different cultures. I believe that this experience would be beneficial for your company as well as myself.

My goal is to secure a position where I can use these skills while working with people from different backgrounds and cultures.

 I am confident that this would be an excellent opportunity for me because of my passion for customer service, my ability to work independently, and my commitment to learning new things every day.

I look forward to meeting with you soon!

#13 Customer Service Representative  Cover Letter Sample

I am writing to express my interest in the Customer Service Representative position with your company. I have been working as a customer service representative for [company name] for the last year and a half, and I have learned that this type of job is right up my alley.

I am someone who loves making people happy, whether it’s by solving problems or just showing up to work on time. 

I’m also very good at being flexible I know that sometimes things change on the fly, and I feel like I’ve had plenty of experience dealing with those kinds of changes.

I would love to talk more about this opportunity with you! Please feel free to reach out at any time.

#14 Customer Service Representative  Cover Letter Sample

Dear [Hiring Manager Name],

I am writing to express my interest in the Customer Service Representative position at [Company Name]. I have been working as a customer service representative for several years and have had the opportunity to learn valuable skills that make me an excellent candidate for this position.

I am excited about the chance to work with your company, and I believe that my experience will be a great asset to your team.

 I have a strong commitment to providing exceptional customer service, and I am committed to ensuring that every client is treated with respect and kindness.

I would like to schedule an interview at your earliest convenience. Please contact me at [phone number] or via email at [email address] if you would like more information or would like to set up an interview time.

#15 Customer Service Representative  Cover Letter Sample

I am writing to express my interest in the Customer Service Representative position at [company name]. I believe my experience as a customer service representative would be a great asset to your company.

I have held this role within two other companies for over five years, and I have learned that it is important to be able to communicate clearly and effectively with customers. I strive to provide excellent customer service by listening carefully, solving problems quickly, and making sure the customer leaves satisfied with their experience.

My background includes being an integral part of a team that worked together to solve problems and provide solutions for our customers.

 My ability to manage multiple tasks simultaneously has been key in my success as a customer service representative. Additionally, I work well independently and can follow through on tasks without needing constant supervision or feedback from others.

I look forward to hearing from you regarding any questions you may have about me or my qualifications for this position.

#16 Customer Service Representative  Cover Letter Sample

Hello! My name is [name] and I’m a customer service representative with 5 years of experience. I’d love to chat with you about my background and how it would fit at [company name].

I have a B.A. in Psychology from [college name], as well as training in sales, customer service, and marketing. I’ve worked on projects for clients ranging from small start-ups to Fortune 500 companies. In my spare time, I like to run and travel—usually both at the same time!

I’d love to hear more about your company’s needs so we can see if there’s a good fit for me. You can reach me at (555) 555-5555 or by emailing [email address]. Thank you so much for your time and consideration!

#17 Customer Service Representative  Cover Letter Sample

I am writing to express my interest in your open position as a Customer Service Representative. Your company has been on my radar for some time, and I think that I would be an excellent fit for the role. The position description is a perfect match for my skills, and I know that I can bring something unique to the role.

I have had extensive experience in customer service roles and related positions, including [describe]. My most recent position was at [company name], where I worked as a customer service representative for two years. 

In this role, I helped customers resolve their issues by using a variety of different strategies, including [describe]. These strategies were effective because of my ability to listen carefully and communicate clearly with customers.

In addition to these skills, which will help me succeed as a Customer Service Representative at your company, I also have excellent work ethics and am always eager to learn new things. My commitment to excellence makes me an asset to any team I work on—and it will make me an asset at your company as well!

Thank you so much for your time and consideration!

Costantine Edward is a digital marketing expert, freelance writer, and entrepreneur who helps people attain financial freedom. I’ve been working in marketing since I was 18 years old and have managed to build a successful career doing what I love.

• Cover Letter Examples

The Best USPS Cover Letter Examples

USPS helps deliver a significant amount of the mail in the United States. How can you write a great cover letter that will help you get hired with USPS?

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USPS Cover Letter Examples

The United States Postal Service (USPS) is the largest letter delivery service in the United States, and it’s always looking for workers. Whether you’re trying to apply as a mail carrier, a mail processing clerk, or another USPS job, you need a great USPS worker cover letter to tell a hiring manager why you’re the right choice for the job. Here’s what you need to know about writing a USPS cover letter.

USPS Cover Letter Example

Tips for writing your usps cover letter using this example, faq: usps cover letter example.

• Do I need a cover letter to get a USPS job?
• How long should my cover letter be to get a USPS job?
• Does this cover letter example work if I don’t have a lot of experience?

Q: Do I need a cover letter to get a USPS job?

Yes. It’s always a good idea to write a cover letter, no matter what job you’re trying to get. One of the biggest reasons that you should write a cover letter is because it shows that you care for the job itself. The US Postal Service knows how expensive it can be to hire new people, so they want someone who will be at their post for years to come. By showing your passion for the USPS job opportunity, you’ll be more likely to get the job. Use the ResumeHelp cover letter builder to create your cover letter quickly and easily.

Q: How long should my cover letter be to get a USPS job?

Cover letters overall should be between half a page and 3/4 of a page long or between 250-350 words. A cover letter needs to be long enough that it shows off your skills and qualifications, but short enough that the hiring manager doesn’t decide to discard it out of hand. This length is the perfect length for any cover letter.

Q: Does this cover letter example work if I don’t have a lot of experience?

Yes. You don’t need experience to work in many USPS jobs, and if you have no experience specifically as a mail worker, you can instead emphasize your skills and other similar qualifications. You may be able to list experience in other fields. For example, if you’re looking to work in an entry-level post office job, you might mention customer service and retail jobs that depend on organization and good customer relations. This cover letter template can be effective for anyone, regardless of how much experience you have.

Move your cover letter to the top of the yes pile!

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Postal Worker Cover Letter Example

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Customize this Letter

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Home : 000-000-0000 Cell: 000-000-0000

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Dear Mr. Bundy,

I am submitting my resume for consideration of your Postal Worker position. I think after reviewing my background in customer delivery you will see why I believe this opportunity is perfect for both of us.

As my resume shows since graduating high school in 2011 I have worked for a major national delivery service with a long term goal of passing the postal exam. In the interim, my job represented the best in customer service. I have worked out in front handling the cash register selling shipping items and dealing directly with customers. I have worked in the back collecting and sorting using effective distribution procedures. I am also experienced with being in the field and ensuring customers get packages in a timely manner. When I saw your listing for Postal Worker I admit to being excited. I recently passed the postal exam and have an exemplary driving record. I am in fit shape capable of lifting mailbags and heavy packages. I have always been flexible about scheduling ready to work any shift and filling slots that suddenly become available.

As you can see I have a motivated and customer-driven personality. I would appreciate the opportunity to come in and discuss the Postal Worker position with you at your convenience.

Best Regards,

Maeve Guerra

There are plenty of opportunities to land a position, but it won’t just be handed to you. Crafting a cover letter that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.

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3 Customer Service Cover Letter Examples for 2023

• Customer Service Cover Letter
• Customer Service Manager Cover Letter
• Bilingual Customer Support Cover Letter
• Write a Customer Service Cover Letter

Customer service professionals do far more than answer questions—they’re salespeople, technicians, administrators, and problem solvers. They straddle the line between company and customer, meeting company goals, resolving conflicts, and satisfying customers with each interaction.

Your job in customer service is invaluable, and businesses know it, too. It’s why you’ve carefully built your  customer service resume  and filled out the job application with time to spare. The only thing that stands in your way is the cover letter. 

Cover letters are difficult to get right. They’re less formulaic than a resume because they rely more on storytelling. That’s why we’re sharing three cover letter examples for customer service and guidelines to help you write a letter you’re proud of (and that gets you the job).

Customer Service  Cover Letter Example

USE THIS TEMPLATE

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Block Format

Why this cover letter works

• Even if you have minimal experience, leverage your skills and relate them to the responsibilities in the  customer service job description .
• Kai discusses how he went above and beyond to start two new initiatives,  tying back to the job description’s requirements for candidates to resolve conflicts, answer questions, and troubleshoot future obstacles .
• Avoid cramming all you learned at one position into one paragraph, and keep each paragraph focused on one achievement. 
• If you have limited experience, you can have multiple paragraphs about the same job but different accomplishments. 

Customer Service Manager Cover Letter Example

• If you can,  include details about your experience that tie into something the company values.  Even if your past positions aren’t a perfect fit, find a way to include it in the close or the introduction of your customer service manager cover letter. 
• If the company values teamwork, for example, mention your time serving with a tight-knit team for a family-owned entertainment group.
• Find a way to marry your past accomplishments with the requirements or values in the job description. 

Bilingual Customer Support Cover Letter Example

• If your experience doesn’t match what’s listed in the job description,  shoot instead for the company’s overall values and how you’ve lived them out.
• Incorporating tidbits like these can make a meaningful impact.
• Do your best not only to relate to the job or mission but also to the company. Have you benefited from their services? Been on the receiving end of their customer service efforts? Heard positive things about them? 

Customer Service Resume

Need a resume to pair with your customer service cover letter?

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3 Steps to Your Best Customer Service Cover Letter

You don’t have to be a New York Times bestselling author to write a stellar cover letter. You’re already a skilled communicator who can hold your own in the diciest of situations. Instead of viewing your cover letter as literature, view it as a business discussion. Both rely on research, information placement, and equal participation, all of which you excel at. 

Use the following steps to guide your writing process so you can write your best cover letter yet. 

Step 1: Research the company and role

As the saying goes, “doing the easy thing isn’t always right, and doing the right thing isn’t always easy.” It’s not hard to write a bland cover letter that you can submit to any job you apply for, but will it get you the job? Instead of doing the easy thing, take the time to research the company and incorporate those findings into each cover letter you submit. 

By tailoring your letter to each job, employers will feel you genuinely want to work for them. Of course, just stating the company’s mission statement isn’t enough; demonstrate that your past roles and current values align with their mission, values, and/or vision. If you can prove you’ve already furthered a similar mission at a different business, they’ll feel more confident you can do the same for them.

You should also address the company’s job description. The qualities and responsibilities listed there should guide your focus. For example, if they need someone to assist clients with legal paperwork, talk about your experience as a receptionist at a law firm. Know what the company needs, and speak to your experience that addresses those needs.

Step 2: Be specific about your achievements

Companies don’t ask for cover letters just so they can read your resume all over again (or fall asleep). A cover letter should complement your resume but not repeat it. 

Think of your customer service cover letter as a story. It should summarize the best parts of your professional experience. As human beings, we’re drawn to stories, and it’s hard to argue with one that expertly outlines your qualifications. 

Enrich your cover letter with details and personal touches that your resume can’t accommodate. This is your chance to highlight your personality as well as your credentials.

Moreover, this is the perfect opportunity to explore your achievements further. You’re not limited to short bullet points, so use the extra space to explain why your achievements should matter to the company. Below, we’ve shared two examples that tell the candidate’s stories and highlight their achievements.

Despite this success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the department of electrical engineering to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public.

Creating a compelling story can—and absolutely—should start right out of the gate with your introductory paragraph:

I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

Step 3: Send the right message

As a customer service professional, you know that delivery is everything. No matter how amazing the content, your cover letter needs to sound enthusiastic but professional and never arrogant. It should also be aesthetically pleasing and easy to read.

If that sounds like a lot, don’t worry! Start by narrowing it down to a page. This will help you showcase only your most relevant experience. Then you can make other revisions for content, word choice, and tone. 

And don’t forget to review your cover letter for grammatical and punctuation errors several times during this process—it’s easy for minor mistakes to slip through the cracks!

Start by narrowing it down to a page. This will help you showcase only your most relevant experience.

If you’re wondering if your cover letter hits the right notes, have a trusted co-worker review it. They’re more likely to catch errors, and they can offer help if you’re struggling with content. But most of all, a fresh perspective helps you see your cover letter in a new light, which can guide you to insightful revisions.

Setting Up the Framework for Your Customer Service Cover Letter 

Starting your cover letter can be as nerve-wracking as making cold calls. Give your nerves a rest with our outline that includes everything you need and nothing you don’t.

How to start a customer service cover letter

Your contact info:  Using a template? Fill in your name, email, number, and location (city and state) so your employer knows how to contact you. Some companies also like to view your LinkedIn profile, so include it if you can.

• Formatting:  Tempting as it is, leave your name out of your address  if you’re using a block format . Although it might look more like a letter that way, it’s unnecessary as your name will appear in the signature line.

Date:  Adding a date helps the recruiter better organize job applications, and it can help you keep track of when you applied. Always change the date to the day you submit your application.

• Formatting:  Write out the full date with the month and day, e.g. January 5, 2023.

Inside address:  Although it can feel weird to include the company’s address in a virtual letter, it’s a good first impression. Not only does it look professional, but it also indicates you’ve done your research to find their information.

Include the recruiter’s name, title, the company’s name, and address, just like you would for a physical letter. It might be a struggle to find the company’s address, so you may need to scour LinkedIn, Facebook, Glassdoor, and other sites. A quick LinkedIn search usually works to find the recruiter’s name and title.

Greeting:  A good greeting is imperative in any business situation, including a cover letter. When addressing the employer, use formal language that is still somewhat modern. 

For example, an enthusiastic “Hi!” won’t fly when you’re applying to big companies like Boeing, but a “To Whom It May Concern” is formal but dated (and impersonal). 

Your best bet is to stick to the old classic, “Dear Ms. or Mr. Lastname.”

• Formatting:  Business letters typically use a colon after “dear,” but there is some debate about using a colon instead. We’d suggest sticking to a colon unless the company is more casual (like an indie video game developer or a family pizzeria).

How to write your customer service cover letter

Body:  This is where your story comes to life. Include three to four paragraphs that state your interest, credentials, and enthusiasm for future discussion. 

• Formatting: Make sure your document is single-spaced but double-spaced between paragraphs. 

Opening paragraph:  Most cover letters start with openers that are either over-eager, vague, or boring. (“My name is…” “I am applying for…”) Oftentimes, they’re just as generic as this one: 

The bilingual customer support position with Soarin’ Airlines sounds like a great fit for my experience. I have been a customer service representative for several years, so I have the know-how to make your company thrive.

It’s not impolite, but it’s not exciting or personal. This example, however, will be way less likely to put a recruiter to sleep: 

Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.

You can tell this applicant is eager and experienced, but they also sound professional and polite. It grabs the recruiter’s attention and motivates them to keep reading. 

Don’t worry too much if your opener doesn’t sound perfect. Write a few test openers until you’ve written one you like (or combine your testers to create one polished whole). It may take some time, but it’s worth it to start your cover letter on the right foot.

Paragraphs 2-3:  Your opener has successfully gotten the recruiter to keep reading, so now you need to provide evidence that hiring you is a smart choice. Focus on one definitive accomplishment per paragraph to make the most impact.

It’s tempting to slip in more details about why you’re the best candidate, but it will result in a bloated, cluttered letter. Instead, hone in on one accomplishment you can maximize: 

As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent. 

Although this candidate could have gone on about how they served customers and improved procedures, they focused on how building relationships led to positive growth. 

This is a great example to demonstrate how you can highlight one aspect of the job description and how you’ve upheld and exceeded quality standards at previous jobs.

Closing paragraph:  Many cover letters struggle with ending well. It’s all too easy to sign off with a quick “thank you for your time” and nothing else. Instead, leave the recruiter excited to follow up with you soon. Don’t leave them dozing off with a closer like this: 

Thank you for your time, and please consider me for this position.

A good closing statement finishes the conversation but promises more: 

I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

How to end a customer service cover letter

Signature:  If you didn’t already say “thank you” in the closing paragraph, do that here. Then sign off with a professional goodbye and your signature. 

Kai Yamashiro

• Formatting:  If you’re presenting any hard copies of your customer service cover letter, quadruple space so you have room to sign your name in blue/black ink. 

Enclosure(s):  This step is frequently overlooked, but it helps recruiters keep track of what you’ve supplied and what documents they need to read. Usually, this includes the job application and your resume, although some businesses may need you to provide professional certificates. 

Enclosures:  Resume Application

• Formatting:  Watch the form of “enclosure” —use the singular for just your resume, but use the plural if you’re submitting more documents. 

Are You Ready for Your Next Customer Service Role? 

Finally, congratulate yourself for writing an amazing cover letter, but remember you also need to  write a good resume . Your resume and cover letter are both vital for securing your next customer service role, so take the extra time to ensure both are updated and complete.

Writing a professional resume that stands out can be hard, so if you’re wrestling with it, our  resume tips  and  free resume examples  will steer you in the right direction. 

We also have  modern resume templates  to make your resume picture-perfect for any customer service position, and you can even edit this customer service resume now. 

No matter what position you’re seeking in customer service, use our tools to help you land your ideal customer service job. Start  building your resume  and cover letter today to get the job of your dreams. The upfront work is real, but the payoff will be well worth it!

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Home » 6+ Unique Cover Letter For Usps Examples

6+ Unique Cover Letter For Usps Examples

Want to write a cover letter for usps Most people go through the process of writing a cover letter with little to no excitement. It’s just another chore on the long list of things that need to be done before applying for a job. However, your cover letter is actually one of the most important aspects of your application. This is because it’s your chance to show the employer who you are and what makes you stand out from the other candidates.

If you’re feeling stuck on how to write a great cover letter, take a look at some of these unique examples. From creative opening statements to highlighting your skills in an unconventional way, these letters will help you make a strong first impression. And who knows? Maybe your perfect cover letter is just a few clicks away.

Table of Contents

How To write a Cover Letter For Usps?

Your cover letter is your first opportunity to introduce yourself to a potential employer. It should be professional and concise, and it should give the reader a taste of your personality. If you’re applying for a job with the United States Postal Service, you need to make sure that your cover letter is up to par. The USPS is a large and complex organization, and they’re looking for candidates who can think outside the box. To get their attention, you need to stand out from the crowd.

Here are some tips for writing a unique cover letter for the USPS:

• Start with a bang. The first sentence of your cover letter should be eye-catching and interesting. Avoid starting with a cliche like “I’m applying for the job of…” Instead, try something like “When I saw that the USPS was hiring…” or “I was excited to learn that the USPS is looking for…”
• Highlight your experience. The USPS is looking for candidates with relevant experience, so make sure to highlight any relevant experience you have in your cover letter. If you don’t have any direct experience working for the postal service, you can still highlight transferable skills from other jobs or experiences.
• Show off your personality. Your cover letter is an opportunity to show off your personality and give the reader a sense of who you are as a person. This isn’t the time to be shy – let your personality shine through!
• Keep it short and sweet. The USPS receives hundreds of thousands of applications per year, so they don’t have time to read lengthy cover letters. Keep yours short and to the point – no more than one page!
• Proofread carefully. Once you’ve written your cover letter, read it over carefully before sending it off. Check for grammar and spelling errors, and make sure that everything flows smoothly. A well-written cover letter will increase your chances of getting an interview with the USPS.

Related: How To Write a Cover Letter (And Get Hired in 2022!)

Usps Cover Letter No Experience

Dear Hiring Manager,

The writing to apply for the position of USPS Mail Carrier. I have no previous experience working for the USPS, but I am a hard worker and a quick learner. I am confident that I can perform the duties of this job well.

In addition to being a hard worker, I am also a very responsible person. Have a valid driver’s license and a clean driving record. I am able to lift heavy packages and bags, and I have a good knowledge of safety procedures.

Would be grateful for the opportunity to join the USPS team. I am confident that I can be a valuable asset to your organization. Thank you for your time and consideration.

Related: Cover Letter for Internship with no Experience: 09 Samples & Examples

Short Cover Letter For Usps

The writing to express my interest in the open position of USPS Mail Carrier. I am a highly motivated and reliable individual with over two years of experience working in customer service. I possess excellent time management skills and have a proven track record of consistently meeting deadlines. In addition, I am physically fit and able to lift heavy packages and walk long distances.

I would be a valuable asset to your team and I am confident that I can make a positive contribution to the USPS. I am eager to utilize my skills and abilities in a role where I can have a direct impact on the success of the organization.

Thank you for your consideration, and I look forward to hearing from you.

Related: Short cover letter sample: 12 Examples & Sample Included

Cover Letter For Postal Service

The writing to apply for the position of Postal Service Worker with the United States Postal Service. I am a highly motivated and reliable individual with over 10 years of experience working in customer service and administrative positions. I possess excellent organizational, communication, and interpersonal skills which I believe would make me a perfect fit for this role.

In my previous positions, I have gained invaluable experience working with the public, providing excellent customer service, and handling various administrative tasks. I am confident that I can bring the same level of dedication and excellence to the Postal Service.

I would appreciate the opportunity to discuss my qualifications and experience with you further. Thank you for your time and consideration.

Related: 103+ Best Objective for Customer Service Ideas

Usps Cover Letter Example

Writing to express my interest in the United States Postal Service (USPS) job openings. I am a highly motivated and experienced individual who is passionate about providing excellent customer service. I have enclosed my resume for your review and I look forward to discussing my qualifications with you further.

Thank you for your time and consideration.

Cover Letter For Usps Jobs

The interested in applying for the USPS job that you have posted. I am a hard worker with a strong interest in the postal service. I have experience working in customer service and I believe that I would be a great asset to your team.

Please find attached my resume for your review. I would appreciate the opportunity to discuss my qualifications with you in person. Thank you for your time and consideration.

Related: Indeed Cover Letter: 07 Templates and Samples

5 Things To Include In a Cover Letter For Usps

A strong cover letter is essential for any job application, but it can be especially helpful when applying for a job with the United States Postal Service. Here are five things to include in your cover letter to help you stand out from the competition.

First, include a brief introduction that explains who you are and why you are interested in the position. In this section, you can also mention any personal connections you have to the USPS (for example, if you have family members who work there).

Second, list some of your key qualifications for the job. Include any relevant work experience, educational achievements, and skills that you have. You can also highlight any special training or certifications that you have related to postal work.

Third, demonstrate your knowledge of the USPS and its mission. In this section, you can discuss why you believe the USPS is important and how you would contribute to its success. Be sure to show that you have done your research on the organization.

Fourth, explain why you are the best candidate for the job. Use specific examples from your qualifications to illustrate why you would excel in the role. Be sure to focus on qualities that would be particularly valuable for a postal worker, such as dependability, attention to detail, and physical stamina.

Finally, close your letter by thanking the reader for their time and reiterating your interest in the position. Include a statement indicating that you would welcome the opportunity to discuss your qualifications further in an interview. By following these tips, you can write a cover letter that will help you get one step closer to your dream job with the United States Postal Service.

Related: What is Cover Letter? Complete Guide To Get any Job.

We hope you found this blog post helpful as you search for Cover Letter For Usps examples. As always, if there is anything else we can do to help you in your job search, please let us know. Good luck and happy hunting!

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Customer Service Representative Cover Letter Example + Tips

4.5/5 stars with 503 reviews

Lily Wright

1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: [email protected]

Dear Ms. Baumgartner,

I write in response to your ad seeking a Customer Service Representative at Abbott Insurance. As a highly competent Customer Service Representative, I would bring a dedicated, reliable, and driven attitude to this role. In my current position, I maintain an exceedingly functional work environment while delivering exceptional customer service for Hikers Insurance. I have a knack for problem solving and work well independently and with little oversight. I respond to requests from colleagues and clients in a timely manner and am adept at prioritizing multiple ongoing projects. Additionally, I am adept at: Consulting with customers to evaluate their needs, determine best services, and suggest additional services that may be of interest. Exceeding quotas for calls taken, upgrades processed, and applications completed. Maintaining up to date knowledge of services, procedures, and regulations to ensure accurate and effective service. Cross-training in order to assist other departments or in other roles as needed.

I am a self-starter and excel at handling customer inquiries, policy changes, and resolving conflicts quickly. I am also deeply familiar with several proprietary computer software systems and adapt quickly to new programs. As a part of the team at Abbott Insurance, I hope to bring first-rate customer service to your clients and support your business goals. My resume and references are attached. Please feel free to call me at your earliest convenience so we can discuss the position and your needs in detail. Thank you for your time and consideration.

Sincerely, Lily Wright

Average Rating

Job description & duties.

A customer service representative serves customers by providing information on products and services. Job duties may include dealing with customer complaints, opening new customer accounts, signing customers up for a particular service, handling product orders, maintaining customer records and preparing product or service reports. A customer service representative cover letter should highlight a candidate’s experience with these various tasks while making references to duties relevant to the job with that particular employer. Candidates with good communication and computer skills tend to be more attractive to employers.

Education & Training

Customer service representatives need to have a high school diploma or the equivalent. An ideal candidate should have good communications skills along with the patience to deal with customers on a daily basis in a professional, courteous manner. Many employers provide on-the-job training to teach new employees the specific procedures and guidelines they expect their customer service reps to follow. A customer service representative cover letter should reference any relevant education and training a candidate has already obtained. This should include an emphasis on desirable skills, including people skills and communication skills.

Salary Range & Job Outlook

According to the U.S. Bureau of Labor Statistics, the average hourly wage for a customer service representative is nearly 15 dollars per hour with the average annual salary at approximately $30,000 dollars. The overall job outlook for customer service representatives is good with an expected growth of 13 percent through 2022. To land one of these great jobs, you’ll need a stand out cover letter. Take a look at  MyPerfectResume  to get started with your own well-written letter.

Related Skills

• Customer service experience
• High-quality customer service
• Customer service and care
• Customer service skills
• Customer service awareness
• Efficient customer service expert
• Customer service specialist
• Customer service-focused
• Customer service understanding
• Customer service, education and counseling

More Resume Examples for the Next Step in Your Customer Service Career

• Customer Service Advisor Resume
• Customer Service Assistant Manager Resume
• Banking Representative Resume
• Call Center Manager Resume
• Call Center Quality Analyst Resume
• Call Center Representative Resume
• Call Center Team Leader Resume
• Camp Counselor Resume
• Client Service Specialist Resume
• Customer Experience Manager Resume
• Customer Relationship Officer Resume
• Director Of Member Services Resume
• Customer Service Representative Resume
• Customer Service Student Resume
• Customer Success Manager Resume
• Summer Camp Counselor Resume
• Customer Service Supervisor Resume
• Work At Home Agent Resume

More Cover letter Examples for the Next Step in Your Customer Service Career

• Customer Service Advisor Cover Letter
• Customer Service Agent Cover Letter
• Customer Service Coordinator Cover Letter
• Customer Care Representative Cover Letter
• Customer Service Manager Cover Letter
• Room Attendant Cover Letter
• Service Advisor Cover Letter
• Service Coordinator Cover Letter
• Customer Service Specialist Cover Letter
• Team Lead Cover Letter
• Usher Cover Letter

More Cv Examples for the Next Step in Your Customer Service Career

• Customer Service Executive CV
• KYC Analyst CV
• Customer Service Manager CV
• Customer Service Officer CV
• Customer Service Supervisor CV

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ResumeCoach » Cover Letter Examples » Customer Service Cover Letter

Customer Service Cover Letter Example

Show off your skills with an expertly prepared Customer Service cover letter that gets results. View our cover letter example below and writing guidelines to get a head start in writing the perfect introduction for a Customer Service role.

Table of contents

How to Write a Cover Letter for Customer Service with Experience

How to write a cover letter with an employment gap, how to write a cover letter for customer service with no experience, customer service cover letter tips and advice, customer service cover letter.

If you work in customer service, you are used to assisting others, but now the shoe is on the other foot.

You’re applying for a new job, and they want a cover letter.

The thought of this may or may not cause you to lose your nerves, in either case, it is always a good idea to be prepared.

First, you can use a resume template to make a stellar to write your resume, then comes the all-important introduction to your application, the cover letter.

How do you go about writing your cover letter?

If you write an unoriginal and generic cover letter, you may as well consider your application rejected before you even submit it.

So, the question is, how can you write a cover letter that is original and show off all your best qualities as a customer service representative ?

Luckily, there is a tried and tested method that will help you stand out from the other applicants.

In this guide, you’ll learn how to:

• Write a cover letter if you have work experience Write a cover letter if you have no work experience Write your cover letter if you have an employment gap

It’s your turn to receive great service, let us assist you to write a great cover letter to win over any hiring manager.

Before attempting your own letter, it’s always best to see an example. Review the cover letter example below, as well as a resume example.

Text Format

Hiring Manager’s name

Company name

Company address

Dear Mr/Ms. [Hiring Manager Name]

I would like to apply for the Customer Service role currently being offered by [Company] because I think I would be the ideal fit for the position. I am confident that my proven capacity to work with clients both over the phone and in-person and over 5 years of customer service experience could be of real benefit to [Company].

In my current job with [Current Company], I have excelled at providing friendly and constructive assistance to customers encountering issues with payments, late deliveries, and damaged purchases. I have also been able to help raise my department’s customer feedback approval rating by over 10% during the last 3 months and have responded to an average of 65 calls per day.

I will be delighted to bring this same ethos of excellence to the team at [Company]. If you have any questions to ask me about my experience and the role itself, I would be more than happy to discuss them during a face-to-face meeting.

Please, feel free to contact me between 4 – 6 PM on my personal phone number or at any time via my email address below. Thank you again for considering me for this position and I look forward to hearing from you soon.

Sincerely, Name

Address Phone number Email address

Samples are a wonderful tool, but also remember to use a resume builder if you want your resume and cover letter combo to get a hiring manager interested.

Every cover letter should show off your work experience and your qualifications, but having only that makes it the same as a resume.

It’s not only what you include in a cover letter, but how you include it as well.

You want to demonstrate your motivation to work for the company.

It’s also essential to also show how you will be a valuable employee thanks to your skills and experience.

If you don’t have a good cover letter structure , there’s a good chance the hiring manager will reject your application.

So getting your customer service cover letter right is so important!

Let’s take a look at a good example and a poor example of the beginning of a cover letter .

Unfortunately, this example doesn’t say enough. The point it’s trying to make is clear, however, it won’t excite any hiring manager .

Have a look at a much better example below.

This example demonstrates achievement, your experience, and your motivation to join a new company.

The body of your letter should state the skills you have and your motivation for working at the new company.

To conclude your letter , ensure you review the company’s needs and how your experience and skills meet those needs.

Remember to keep it personal as well.

What if you’re looking for a new job after not working for a long period?

It isn’t always easy to find cover letter and resume examples for inspiration that include a gap in employment history.

With a gap in your employment history , you may think you have no shot of landing the job.

However, that doesn’t necessarily need to be the case.

There are good reasons you or anyone else may not work for a certain amount of time.

There are plenty of positives that can be gained from taking time off, maybe because you studied a master’s degree, or learned a new skill .

So what are some things you should include in your cover letter if you were out of work for an extended period?

• Choose honesty: Don’t think a hiring manager won’t find out about your time off. If you don’t mention the reasons for your time off, they may come to the wrong conclusion. Briefly explain why you weren’t or couldn’t be working. Don’t worry about all of your off time: If it’s a short amount of time, or it was a long time ago, you probably shouldn’t mention it.

When it comes time to interview, you should also prepare your answers .

You will most likely be asked a question or questions related to your time off .

However, remember to stick to the correct cover letter and resume format when creating your documents.

Almost all quality job postings ask for it.

Experience. However, many of us don’t have much or any professional experience just yet.

If you see that on a job customer service posting, don’t give up hope .

Even with no customer service experience, you can create a cover letter that shows how your qualities match the vacancy and that you are a fantastic fit for the available position.

So just how can you wow the hiring manager without any experience ?

First, fully understand what the company needs . Do a good job of analyzing what they are asking for in the job vacancy and what the goals of the company are.

Once you do that, include your education and any internship experience to demonstrate that you are a good fit.

In the body of your cover letter, make sure to provide examples of your personality and internship or freelancing experience.

Using that information, relate your experience and attributes to the:

• Needs of the company Valuable skills desired by the company

Some other applicants may have more experience than you, but you can show you fill the company’s needs and be a valuable employee.

Customer Service jobs are often highly competitive , so your Customer Service cover letter is going to need to do some heavy lifting. To stand out from the crowd, you’re going to need to give the recruiter confidence that you’re ready to succeed from the start.

First of all, demonstrate that you work well with customers. Any numerical statistics you can list will help you do that. These could include customer feedback ratings for your company or you personally (especially if you’ve helped achieve a significant improvement), the number of calls you took per day, or any other ideas that spring to mind.

To really make an impression on a recruiter for a Customer Service job , try to express breadth as well as depth in your skillset. If you can deal with customers successfully through a variety of different mediums such as by phone, email, or in person , this can give you an edge over other candidates.

As always, don’t forget to tailor your letter to the job description being offered. Try to make sure that you appear to be the perfect fit for the employer to get the most responses.

Finally, don’t forget to check that your spelling and grammar are immaculate . You’re going to be communicating with hundreds, if not thousands of people in your new job, and showing you can communicate clearly and correctly will really help your case.

Last modified on September 2nd, 2022

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How to Address a Cover Letter With Examples

Alison Doyle is one of the nation’s foremost career experts.

Options for Addressing a Cover Letter

• Letter Without a Contact Person
• Non-Gender-Specific Names

What Title to Use

• Address an Email Cover Letter
• Review a Sample Cover Letter

Before You Send Your Letter

One of the trickiest parts of writing a cover letter comes at the very beginning. Much of the time, you won’t know exactly who will read your letter. How do you address your cover letter when you don’t have the contact person’s name and/or gender ?

First of all, try to find out the name of the contact person. Some employers will think poorly of an applicant who does not take the time to learn the hiring manager’s name. Also, take care not to assume that you know the gender of the recipient based on the name. Many names are gender-neutral, and some hiring managers may identify as a gender other than male or female.

It’s also possible that you’ll do your research and still be unable to figure out to whom you are addressing your letter. In that case, it's better to be safe and use a generic greeting . It's also acceptable to start a letter without a greeting and start with the first paragraph of your letter .

You have a lot of options when addressing your letter. Learn more about the possibilities before you make your choice.

How to Address a Cover Letter Without a Contact Person

There are a variety of general cover letter salutations you can use to address your letter. These general cover letter salutations do not require you to know the name of the hiring manager.

In a survey of more than 2,000 companies, Saddleback College found that employers preferred the following greetings:  

• Dear Sir/Madam (27%)
• To Whom It May Concern  (17%)
• Dear Human Resources Director (6%)
• Leave it blank (8%)

Do keep in mind that terms like "To Whom It May Concern" may seem dated, so the best options may be either to use "Dear Hiring Manager" or not to include a greeting at all. Simply start with the first paragraph of your letter.

How to Address a Cover Letter for a Non-Gender-Specific Name

If you do have a name but aren't sure of the person's gender, one option is to include both the first name and the last name in your salutation, without a title that reveals gender:

• Dear Sydney Doe
• Dear Taylor Smith
• Dear Jamie Brown

With these types of gender-ambiguous names,  LinkedIn  can be a helpful resource. Since many people include a photo with their profile, a simple search of the person's name and company within LinkedIn could potentially turn up the contact's photograph.

Again, you can also check the company website or call the company’s administrative assistant to get more information as well.

Even if you know the name and gender of the person to whom you are writing, think carefully about what title you will use in your salutation.

For example, if the person is a doctor or holds a Ph.D., you might want to address your letter to “Dr. Lastname” rather than “Ms. Lastname” or “Mr. Lastname.” Other titles might be “Prof.,” “Rev.,” or “Sgt.,” among others.

When you address a letter to a female employer, use the title “Ms.” unless you know for certain that she prefers another title (such as “Miss” or “Mrs.”).

“Ms.” is a general title that does not denote marital status, so it works for any female employer.

How to Address an Email Cover Letter

Hiring managers get a lot of emails each day. Make it easy for them to scan your email and follow up by including a clear subject line and a signature with your contact information. It's important to address the email cover letter correctly, including the name of the person hiring for the position if you have a contact, to ensure that your letter gets noticed.

Subject Line of Email Message

Never leave the subject line blank. There is a good chance that if a hiring manager receives an email with no subject line, they’ll delete it without even bothering to open it, or it could end up in their spam mailbox. Instead, write a clear subject indicating your intentions.

List the job you are applying for in the  subject line of your email message , so the employer knows what job you are interested in. They may be hiring for multiple positions, and you will want them to identify the position you’re interested in easily.

How to Address the Contact Person

There are a variety of  cover letter salutations  you can use to address your email message. If you have a contact person at the company, address the letter to Ms. or Mr. Lastname. If you aren’t given a contact person, check to see if you can  determine the email recipient's name .

If you can’t find a contact person at the company, you can either leave off the salutation from your cover letter and  start with the first paragraph  of your letter or use a  general salutation .

How to Format the Salutation

Once you have chosen a salutation, follow it with a colon or comma, a space, and then start the first paragraph of your letter. For example:

Dear Hiring Manager:

First paragraph of the letter.

Body of Email Cover Letter

The body of your cover letter  lets the employer know what position you are applying for, and why the employer should select you for an interview. This is where you'll sell yourself as a candidate. Review the job posting and include examples of your attributes that closely match the ones they are looking for.

When you're sending an  email cover letter , it's important to follow the employer's instructions on how to submit your cover letter and resume.

Make sure that your email cover letters are as well-written as any other documents you send.

If you have attached your resume, mention this as part of your conclusion. Then finish your cover letter by thanking the employer for considering you for the position. Include information on how you will follow up. Include a closing, then list your name and your  email signature .

Your email signature should include your name, full address, phone number, email address, and  LinkedIn Profile URL  (if you have one) so it is easy for hiring managers to get in touch.

Firstname Lastname  Street Address  (optional) City, State Zip Code  Email  Phone  LinkedIn

Sample Cover Letter

This is a cover letter example. Download the cover letter template (compatible with Google Docs and Word Online) or see below for more examples.

Sample Cover Letter (Text Version)

Mary Garcia 12 Rogers Avenue Townville, New Hampshire 03060 555-555-5555 mary.garcia@email.com

February 17, 2021

Franklin Lee

CBI Industries 39 Main Street Townville, New Hampshire 03060

Dear Mr. Lee:

I was excited to see your ad for the operations assistant position in your Townville offices.

I have five years of experience as an operations assistant/associate. In my most recent role at ABC Corp., I fulfilled orders, resolved customer issues, ordered supplies, and prepared reports. In previous roles, I’ve done bookkeeping, data entry, and sales support. Basically, anything your department needs to run smoothly, I can do – and most likely, I already have experience doing it.

My other skills include:

• Strong communication skills, in person, in writing, and on the phone
• Excellent attention to detail and organization skills
• Top-notch customer service
• Experience in the industry and passion for the product
• Adept at all the usual professional software, including Microsoft Office Suite

I’ve included my resume for your review. Please contact me if you have questions or would like to schedule an interview. Thank you for your consideration.

Signature (hard copy letter)

Mary Garcia

Review Cover Letter Samples: It’s hard to write cover letters from scratch. To make life easier – and to make sure you don’t forget any of those pesky formatting rules —start by reviewing cover letter samples . Sending an email version instead? Look at a few examples of email cover letters to get started.

Customize Your Cover Letter: Why personalize your cover letter every time you apply for a job? Because even similar job titles have different requirements. The goal of a cover letter is to show the hiring manager that you’re the best candidate for this particular job. Customizing your cover letter will help you emphasize your skills and experience and how they fit with the job requirements .

Spell-Check Names: Before sending your cover letter, make absolutely sure that you have spelled the hiring manager’s name correctly. That is the kind of small error that can cost you a job interview.

Carefully Proofread Your Letter: Whether you're sending an email or uploading or attaching a printable cover letter, it's important to make sure that your cover letter and resume are written as well as any other business correspondence. If you can, have a friend proofread before you hit send, to pick up any typos or grammatical errors.

Saddleback College. " Your Resume is Your 1st Interview ," Page 14. Accessed Feb. 17, 2021.

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