analytical skills vs problem solving skills

• Search Search Search …
• Search Search …

Analytical Thinking vs Problem Solving: A Comprehensive Comparison

Analytical thinking and problem solving are crucial skills in various aspects of life, including personal and professional situations. While they may seem interchangeable, there are distinct differences between the two. Analytical thinking focuses on breaking down complex information into smaller, manageable components to understand a situation and evaluate alternatives effectively. On the other hand, problem solving involves devising practical solutions to overcome challenges or resolve issues that arise in daily life or the workplace.

Both analytical thinking and problem-solving skills contribute to making well-informed decisions, managing risks, and achieving success in various areas of life. By understanding these skills’ distinctions and applying them effectively, individuals can enhance their performance in the workplace, handle complex situations with ease, and make better choices in their personal lives.

Key Takeaways

• Analytical thinking is about understanding complex situations, while problem-solving focuses on finding practical solutions.
• Mastery of both skills leads to informed decision-making and improved risk management.
• These abilities are essential for workplace success and overall personal growth.

Understanding Analytical Thinking

Nature of Analytical Thinking

Analytical thinking refers to a mental process in which a person systematically breaks down complex problems or situations into smaller, manageable components. This enables the identification of essential elements and their relationships, leading to an effective solution. Analytical thinkers excel in identifying patterns, interpreting data, and drawing conclusions based on factual information. Unlike reactive problem-solving, which focuses on finding immediate remedies, analytical thinking is strategic in nature, seeking long-term solutions by addressing the root causes of a problem.

Key components of analytical thinking include reasoning, fact-checking, and questioning assumptions. This skill set allows individuals to approach problems with an open mind, meticulously gather and analyze data, and make well-informed decisions. Ultimately, analytical thinking leads to more informed and strategic decision-making, increasing the likelihood of success in professional and personal endeavors.

How Analytical Thinking Works

The process of analytical thinking unfolds in several stages:

• Identify the problem or situation : Determine the issue that needs addressing and clearly define its scope.
• Gather relevant data : Collect information related to the problem from various sources, ensuring its accuracy and reliability.
• Break down the problem : Dissect the problem into smaller, manageable parts to gain a better understanding of its intricacies.
• Analyze and interpret data : Examine the data to identify patterns, trends, and relationships, and derive insights using logical reasoning.
• Question assumptions : Challenge any preconceived notions or biases that may skew the analysis and arrive at the most objective conclusions possible.
• Generate solutions : Propose potential solutions based on the analysis, weighing their pros and cons.

It is important to note that analytical thinking is not solely reserved for mathematicians or scientists but is a valuable skill applicable to a wide range of disciplines and professions. From business analysts, who require analytical thinking and problem-solving skills to identify and implement changes, to daily decision-making in personal lives, analytical reasoning plays a vital role in successfully navigating through various complexities.

Significance of Problem Solving

Features of problem solving.

Problem solving is an essential skill that helps individuals and organizations tackle challenges effectively. Problem-solving skills enable individuals to identify problems or obstacles, analyze the situation, and find appropriate solutions. These skills include critical thinking, analytical reasoning, decision-making, and learning from the process. People with strong problem-solving abilities can better cope with stress, handle risk, and adapt to change in a fast-paced environment.

In the context of decision-making, problem solving requires individuals to evaluate multiple options and select the one with the highest probability of success. A well-developed thinking process is crucial to identifying and analyzing creative solutions, as it helps individuals see beyond the apparent issues and delve deeper into the underlying causes.

Process of Problem Solving

The process of problem-solving typically involves several stages:

• Identify the problem : Recognizing the issue at hand and understanding its impact on the situation.
• Gather information : Collecting relevant data and facts that will help in understanding the problem.
• Analyze the problem : Examining the situation, breaking it into smaller parts, and identifying the root causes.
• Generate solutions : Brainstorming various possible solutions and evaluating their feasibility.
• Choose the best solution : Using decision-making skills to select the most suitable solution based on available information.
• Implement the solution : Putting the chosen solution into action and monitoring its effectiveness.
• Evaluate and learn : Reflecting on the outcomes and learning from the experience for future problem-solving situations.

By sharpening problem-solving skills and employing an organized thinking process, individuals can enhance their abilities to overcome challenges and make informed decisions, leading to personal and professional growth.

Comparing Analytical Thinking and Problem Solving

Similarities.

Both analytical thinking and problem solving involve the process of breaking down complex situations into smaller, manageable components. In both approaches, individuals need to evaluate the information at hand, identify patterns, and derive conclusions based on the evidence. This often involves receiving feedback, adapting to new information, and adjusting one’s approach.

Moreover, practicing both analytical thinking and problem-solving techniques can lead to improved decision-making abilities. This development, in turn, translates into greater efficiency and effectiveness in personal and professional contexts.

Differences

While analytical thinking and problem solving share some similarities, they also have notable differences. Analytical thinking typically follows a linear and sequential process, whereas problem solving might involve iterative processes and creative solutions.

Analytical thinking often focuses on dissecting a situation or a problem, looking for underlying patterns, and finding ways to logically deduce solutions. On the other hand, problem solving might require a combination of analytical and creative thinking, especially when faced with novel or ambiguous challenges. Problem solvers often need to develop unique strategies and evaluate alternative solutions before settling on the most effective approach.

In conclusion, analytical thinking and problem-solving, while both essential skills, have distinct applications and methods, and their effective use can be instrumental in achieving success in various aspects of life.

Ways to Improve Both Techniques

Developing analytical thinking.

Developing analytical thinking is vital for individuals seeking to improve their problem-solving abilities. One effective strategy is to practice creative activities, such as brainstorming or solving puzzles, to challenge the brain and foster development. Engaging in these tasks allows for the creation of new connections and enhances cognitive flexibility.

Another useful approach is to focus on communication and the art of listening. Active listening enables a better understanding of various perspectives and leads to well-informed decisions. Moreover, discussing complex topics can strengthen one’s ability to analyze and evaluate information effectively.

Collaborating with others can also help individuals enhance their analytical thinking skills. By working together, people can build on each other’s strengths and overcome challenges. Additionally, they can exchange ideas and learn from different viewpoints, which may lead to innovative solutions.

Enhancing Problem Solving Skills

To enhance problem-solving skills, one must be willing to take action and embrace challenges. Tackling problems head-on allows for growth and the development of practical strategies. Regular practice is essential for refining these skills and building confidence in decision-making.

Integrating soft skills, such as empathy and adaptability, play an essential role in problem-solving. Employing these abilities can improve interpersonal communication and contribute to the formation of more effective solutions.

Utilizing a methodical approach to problem-solving can also yield positive results. Techniques like breaking down complex issues into manageable steps or generating multiple possible solutions can enable a more comprehensive analysis, increasing the likelihood of success in overcoming challenges.

Finally, don’t shy away from seeking feedback from peers and mentors. Constructive criticism can highlight areas for improvement and further facilitate the development of both analytical thinking and problem-solving skills. Remember, the key to growth lies in continuous learning and adapting to new situations with confidence and clarity.

Importance in Workplace and Career Success

Relevance in the workplace.

Analytical thinking and problem solving play crucial roles in the workplace. These skills enable employees to efficiently tackle a variety of tasks and challenges. Analytical thinking refers to gathering, organizing, and evaluating information to detect patterns and identify problems. Effective problem solving involves devising creative solutions based on these findings 1 . In the modern workplace, individuals with strong analytical thinking skills can identify issues and make well thought-out decisions that contribute to overall company success 2 .

Effective communication is an important aspect of analytical thinking and problem solving. In a professional setting, employees must often convey their findings and ideas to stakeholders, ensuring that solutions are implemented appropriately and any concerns are addressed. This communication can lead to improved collaboration, clearer goals, and faster resolution of issues 3 .

Implication for Career Success

In addition to benefitting the workplace as a whole, strong analytical thinking and problem-solving skills are critical for individual career success. These skills can help professionals stand out among their peers and demonstrate their value to their organization. Professionals who can apply analytical thinking and problem-solving techniques are viewed as being able to think critically, make decisions, and take initiative, which are all highly valued by employers 4 .

Individuals who possess these skills are often able to make more informed judgments and sound decisions. This can lead to career advancement and job stability, as they are viewed as capable and dependable. Developing analytical thinking and problem-solving abilities can also open doors to new opportunities and industries, making individuals more versatile and efficient in their careers 5 .

Role in Decision Making and Risk Management

Influence on decision making.

Analytical thinking plays a crucial role in decision making, as it involves breaking things down into their component parts and using deductive reasoning to draw conclusions from given evidence and assumptions source . This allows individuals and organizations to carefully consider the pros and cons of each option, determine the feasibility of implementing potential solutions, and weigh the costs and benefits associated with each decision.

Problem-solving, on the other hand, is an analytical method that focuses on identifying potential solutions to specific situations source , sometimes requiring personal decision-making that may involve judgments or decisions on the way to find the best outcome. Both analytical thinking and problem-solving contribute to effective decision-making processes, as they provide tools and techniques for examining different courses of action and limiting uncertainties.

Contribution to Risk Management

Risk management is a critical aspect of decision-making, as it helps organizations and individuals identify, assess, and mitigate potential risks associated with various decisions. Analytical thinking contributes to risk management by enabling decision-makers to collect and analyze data, evaluate risks and their potential consequences, and make informed decisions based on the results source .

Similarly, problem-solving assists in risk management by addressing potential challenges that may arise during the implementation of solutions, such as examining potential obstacles, resource constraints, and other factors that may impact the success of an initiative source . By combining the strengths of both analytical thinking and problem-solving, decision-makers can enhance their risk management strategies and ensure a higher probability of success in their respective decisions.

In summary, analytical thinking and problem-solving are essential tools in decision-making and risk management, as they provide the necessary framework for evaluating options, weighing potential outcomes, and identifying potential challenges. By utilizing these methods, decision-makers can make more informed choices and mitigate potential risks associated with their decisions.

Utilization in Business Analysis

Application in business analysis.

Analytical thinking and problem solving are essential skills for business analysts in their day-to-day work. They are responsible for identifying, researching, and understanding complex business problems, as well as finding effective solutions to address them. By using their analytical thinking skills, business analysts can gather, assess, and interpret data from various sources to develop a comprehensive understanding of the situation at hand [1] .

When approaching a problem, business analysts consider several key factors, such as people, processes, and technology. They employ systems thinking to understand the enterprise holistically and how all these elements interact. This mindset helps them to not only identify the root cause of a problem, but also to develop solutions that address the underlying issues effectively [2] .

Understanding Financial Data

One key area where business analysts apply their analytical and problem-solving skills is in the realm of financial data. Here, they are tasked with interpreting complex financial information to derive valuable insights and make informed decisions for the organization.

In this context, their analytical thinking skills enable business analysts to:

• Gather relevant financial data from multiple sources
• Identify patterns, trends, and potential issues
• Assess the quality and accuracy of the data
• Develop conclusions and recommendations based on the analyzed data

By employing problem-solving skills, business analysts can:

• Understand the impact of financial data on business processes and performance
• Identify potential areas for improvement or optimization
• Propose and evaluate relevant solutions for financial issues [3]

Overall, business analysis relies heavily on the combination of analytical thinking and problem-solving skills to address various challenges faced by organizations. The ability to understand and interpret financial data significantly contributes to the success and growth of any enterprise.

Real Life Examples

Analytical thinking and problem solving are essential skills in both personal and professional life. They allow individuals to tackle complex issues, identify the root causes, and develop effective solutions. Let’s examine some real-life examples that emphasize the differences between these two thought processes.

In the workplace, an employee might face a challenge in increasing sales. Applying analytical thinking , the individual would gather data, identify patterns, and evaluate market trends to understand the factors impacting sales performance. With this information, they can determine which areas need improvement and develop targeted strategies to address the issue. For example, they may discover that customers are dissatisfied with the available products in a particular category, prompting changes in the company’s product offering.

On the other hand, problem-solving involves addressing specific situations, such as dealing with a dissatisfied customer. In this instance, the employee would need to rely on their experience and emotional intelligence to find a solution. They would listen to the customer’s concerns, empathize with their feelings, and proactively offer options to resolve the problem. This process may include correcting mistakes made during a transaction or offering compensation for a negative experience.

Another example can be found in the realm of personal finance. Analytical thinking would be employed to evaluate one’s financial situation and understand patterns in spending habits. This analysis could reveal areas where money may be saved or better utilized. For instance, it may uncover excessive spending on dining out or ineffective monthly budgeting practices.

Conversely, problem-solving can come into play when an unexpected financial emergency occurs. In such cases, one would need to quickly evaluate the situation and devise creative solutions to address the crisis. This might involve temporarily reducing non-essential expenses, seeking additional sources of income, or negotiating payment plans with creditors.

In both of these real-life scenarios, analytical thinking and problem-solving work in tandem, complementing each other to achieve effective outcomes. While individuals may favor one approach over the other, it is crucial to recognize and develop both skillsets to navigate the complexities of modern life successfully.

• https://www.glassdoor.com/blog/guide/analytical-thinking/ ↩
• https://www.indeed.com/career-advice/career-development/problem-solving-and-decision-making ↩
• https://www.radford.edu/content/cobe/innovation-analytics/analytics/career-prep/report-e.html ↩
• https://www.indeed.com/career-advice/career-development/critical-thinking-vs-problem-solving ↩
• https://www.amanet.org/analytical-thinking-problem-solving-and-decision-making/ ↩

You may also like

Riddles for creative thinking

Creative thinking is a person’s ability to figure out solutions to seemingly unsolvable problems by conceiving innovative ideas that conventional or logical […]

Lateral Thinking in the Real World: Everyday Examples of Lateral Thinking.

The history of art, science, politics, warfare and business are full of examples of lateral thinking. Nelson’s famous victory at the Battle of […]

Thinking Critically About Critical Thinking

Critical thinking sounds pretty important, yet it’s probably one of the most neglected skills in modern times. It’s also a complicated term […]

Critical thinking and Anxiety

Have you ever wondered how critical thinking and anxiety relate to each other, and whether critical thinking can reduce problems with stress? […]

Radford University

Center for Innovation and Analytics

Departments

• Academic Affairs
• Audit and Advisory Services
• Finance and Administration
• Human Resources
• Information Technology
• Office of the President
• Student Affairs
• University Advancement
• University Relations
• Other Offices and Departments
• About the Center for Innovation and Analytics
• Areas of Growth in Analytics
• Analytics Career Preparation
• Microsoft Office Specialist Certifications
• Executives in Residence in Analytics
• Success Stories
• Analytics Events
• SAS Joint Graduate Certificate in Business Analytics
• Analytics Resources
• Online SAS Joint Graduate Certificate in Business Analytics Certificate
• The Background to Support the Center
• What the Center Provides
• Skills Required by Employers
• Director's Bio

P.O. Box 6953 Radford, VA 24142 Kyle Hall Suite 231 540.831.5513 cia@radford.edu cia-analytics@radford.edu cia-innovation@radford.edu

Dr. Wil Stanton, Director wstanton@radford.edu cia-analytics@radford.edu

Vicki Perkins, Administrative Assistant vperkins1@radford.edu

Problem Solving, Critical Thinking, and Analytical Reasoning Skills Sought by Employers

In this section:

Problem Solving

• Critical Thinking

Analytical Reasoning

View the content on this page in a Word document.

Critical thinking, analytical reasoning, and problem-solving skills are required to perform well on tasks expected by employers. 1 Having good problem-solving and critical thinking skills can make a major difference in a person’s career. 2

Every day, from an entry-level employee to the Chairman of the Board, problems need to be resolved. Whether solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problems to solve, the challenges faced may be simple/complex or easy/difficult.

A fundamental component of every manager's role is solving problems. So, helping students become a confident problem solver is critical to their success; and confidence comes from possessing an efficient and practiced problem-solving process.

Employers want employees with well-founded skills in these areas, so they ask four questions when assessing a job candidate 3 :

• Evaluation of information: How well does the applicant assess the quality and relevance of information?
• Analysis and Synthesis of information: How well does the applicant analyze and synthesize data and information?
• Drawing conclusions: How well does the applicant form a conclusion from their analysis?
• Acknowledging alternative explanations/viewpoints: How well does the applicant consider other options and acknowledge that their answer is not the only perspective?

When an employer says they want employees who are good at solving complex problems, they are saying they want employees possessing the following skills:

• Analytical Thinking — A person who can use logic and critical thinking to analyze a situation.
• Critical Thinking – A person who makes reasoned judgments that are logical and well thought out.
• Initiative — A person who will step up and take action without being asked. A person who looks for opportunities to make a difference.
• Creativity — A person who is an original thinker and have the ability to go beyond traditional approaches.
• Resourcefulness — A person who will adapt to new/difficult situations and devise ways to overcome obstacles.
• Determination — A person who is persistent and does not give up easily.
• Results-Oriented — A person whose focus is on getting the problem solved.

Two of the major components of problem-solving skills are critical thinking and analytical reasoning.  These two skills are at the top of skills required of applicants by employers.

- Return to top of page -

Critical Thinking 4

“Mentions of critical thinking in job postings have doubled since 2009, according to an analysis by career-search site Indeed.com.” 5 Making logical and reasoned judgments that are well thought out is at the core of critical thinking. Using critical thinking an individual will not automatically accept information or conclusions drawn from to be factual, valid, true, applicable or correct. “When students are taught how to use critical thinking to tap into their creativity to solve problems, they are more successful than other students when they enter management-training programs in large corporations.” 6

A strong applicant should question and want to make evidence-based decisions. Employers want employees who say things such as: “Is that a fact or just an opinion? Is this conclusion based on data or gut feel?” and “If you had additional data could there be alternative possibilities?” Employers seek employees who possess the skills and abilities to conceptualize, apply, analyze, synthesize, and evaluate information to reach an answer or conclusion.

Employers require critical thinking in employees because it increases the probability of a positive business outcome. Employers want employees whose thinking is intentional, purposeful, reasoned, and goal directed.

Recruiters say they want applicants with problem-solving and critical thinking skills. They “encourage applicants to prepare stories to illustrate their critical-thinking prowess, detailing, for example, the steps a club president took to improve attendance at weekly meetings.” 7

Employers want students to possess analytical reasoning/thinking skills — meaning they want to hire someone who is good at breaking down problems into smaller parts to find solutions. “The adjective, analytical, and the related verb analyze can both be traced back to the Greek verb, analyein — ‘to break up, to loosen.’ If a student is analytical, you are good at taking a problem or task and breaking it down into smaller elements in order to solve the problem or complete the task.” 9

Analytical reasoning connotes a person's general aptitude to arrive at a logical conclusion or solution to given problems. Just as with critical thinking, analytical thinking critically examines the different parts or details of something to fully understand or explain it. Analytical thinking often requires the person to use “cause and effect, similarities and differences, trends, associations between things, inter-relationships between the parts, the sequence of events, ways to solve complex problems, steps within a process, diagraming what is happening.” 10

Analytical reasoning is the ability to look at information and discern patterns within it. “The pattern could be the structure the author of the information uses to structure an argument, or trends in a large data set. By learning methods of recognizing these patterns, individuals can pull more information out of a text or data set than someone who is not using analytical reasoning to identify deeper patterns.” 11

Employers want employees to have the aptitude to apply analytical reasoning to problems faced by the business. For instance, “a quantitative analyst can break down data into patterns to discern information, such as if a decrease in sales is part of a seasonal pattern of ups and downs or part of a greater downward trend that a business should be worried about. By learning to recognize these patterns in both numbers and written arguments, an individual gains insights into the information that someone who simply takes the information at face value will miss.” 12

Managers with excellent analytical reasoning abilities are considered good at, “evaluating problems, analyzing them from more than one angle and finding a solution that works best in the given circumstances”. 13 Businesses want managers who can apply analytical reasoning skills to meet challenges and keep a business functioning smoothly

A person with good analytical reasoning and pattern recognition skills can see trends in a problem much easier than anyone else.

How it works

Transform your enterprise with the scalable mindsets, skills, & behavior change that drive performance.

Explore how BetterUp connects to your core business systems.

We pair AI with the latest in human-centered coaching to drive powerful, lasting learning and behavior change.

Build leaders that accelerate team performance and engagement.

Unlock performance potential at scale with AI-powered curated growth journeys.

Build resilience, well-being and agility to drive performance across your entire enterprise.

Transform your business, starting with your sales leaders.

Unlock business impact from the top with executive coaching.

Foster a culture of inclusion and belonging.

Accelerate the performance and potential of your agencies and employees.

See how innovative organizations use BetterUp to build a thriving workforce.

Discover how BetterUp measurably impacts key business outcomes for organizations like yours.

A demo is the first step to transforming your business. Meet with us to develop a plan for attaining your goals.

• What is coaching?

Learn how 1:1 coaching works, who its for, and if it's right for you.

Accelerate your personal and professional growth with the expert guidance of a BetterUp Coach.

Types of Coaching

Navigate career transitions, accelerate your professional growth, and achieve your career goals with expert coaching.

Enhance your communication skills for better personal and professional relationships, with tailored coaching that focuses on your needs.

Find balance, resilience, and well-being in all areas of your life with holistic coaching designed to empower you.

Discover your perfect match : Take our 5-minute assessment and let us pair you with one of our top Coaches tailored just for you.

Research, expert insights, and resources to develop courageous leaders within your organization.

Best practices, research, and tools to fuel individual and business growth.

View on-demand BetterUp events and learn about upcoming live discussions.

The latest insights and ideas for building a high-performing workplace.

• BetterUp Briefing

The online magazine that helps you understand tomorrow's workforce trends, today.

Innovative research featured in peer-reviewed journals, press, and more.

Founded in 2022 to deepen the understanding of the intersection of well-being, purpose, and performance

We're on a mission to help everyone live with clarity, purpose, and passion.

Join us and create impactful change.

Read the buzz about BetterUp.

Meet the leadership that's passionate about empowering your workforce.

For Business

For Individuals

What are analytical skills? Examples and how to level up

Jump to section

What are analytical skills?

Why are analytical skills important, 9 analytical skills examples, how to improve analytical skills, how to show analytical skills in a job application, the benefits of an analytical mind.

With market forecasts, performance metrics, and KPIs, work throws a lot of information at you. 

If you want to stay ahead of the curve, not only do you have to make sense of the data that comes your way — you need to put it to good use. And that requires analytical skills.

You likely use analytical thinking skills every day without realizing it, like when you solve complex problems or prioritize tasks . But understanding the meaning of analysis skills in a job description, why you should include them in your professional development plan, and what makes them vital to every position can help advance your career.

Analytical skills, or analysis skills, are the ones you use to research and interpret information. Although you might associate them with data analysis, they help you think critically about an issue, make decisions , and solve problems in any context. That means anytime you’re brainstorming for a solution or reviewing a project that didn’t go smoothly, you’re analyzing information to find a conclusion. With so many applications, they’re relevant for nearly every job, making them a must-have on your resume.

Analytical skills help you think objectively about information and come to informed conclusions. Positions that consider these skills the most essential qualification grew by 92% between 1980 and 2018 , which shows just how in-demand they are. And according to Statista, global data creation will grow to more than 180 zettabytes by 2025 — a number with 21 zeros. That data informs every industry, from tech to marketing.

Even if you don’t interact with statistics and data on the job, you still need analytical skills to be successful. They’re incredibly valuable because:

• They’re transferable: You can use analysis skills in a variety of professional contexts and in different areas of your life, like making major decisions as a family or setting better long-term personal goals.
• They build agility: Whether you’re starting a new position or experiencing a workplace shift, analysis helps you understand and adapt quickly to changing conditions. 
• They foster innovation: Analytical skills can help you troubleshoot processes or operational improvements that increase productivity and profitability.
• They make you an attractive candidate: Companies are always looking for future leaders who can build company value. Developing a strong analytical skill set shows potential employers that you’re an intelligent, growth-oriented candidate.

If the thought of evaluating data feels unintuitive, or if math and statistics aren’t your strong suits, don’t stress. Many examples of analytical thinking skills don’t involve numbers. You can build your logic and analysis abilities through a variety of capacities, such as:

1. Brainstorming

Using the information in front of you to generate new ideas is a valuable transferable skill that helps you innovate at work . Developing your brainstorming techniques leads to better collaboration and organizational growth, whether you’re thinking of team bonding activities or troubleshooting a project roadblock. Related skills include benchmarking, diagnosis, and judgment to adequately assess situations and find solutions.

2. Communication

Becoming proficient at analysis is one thing, but you should also know how to communicate your findings to your audience — especially if they don’t have the same context or experience as you. Strong communication skills like public speaking , active listening , and storytelling can help you strategize the best ways to get the message out and collaborate with your team . And thinking critically about how to approach difficult conversations or persuade someone to see your point relies on these skills. 

3. Creativity

You might not associate analysis with your creativity skills, but if you want to find an innovative approach to an age-old problem, you’ll need to combine data with creative thinking . This can help you establish effective metrics, spot trends others miss, and see why the most obvious answer to a problem isn’t always the best. Skills that can help you to think outside the box include strategic planning, collaboration, and integration.

4. Critical thinking

Processing information and determining what’s valuable requires critical thinking skills . They help you avoid the cognitive biases that prevent innovation and growth, allowing you to see things as they really are and understand their relevance. Essential skills to turn yourself into a critical thinker are comparative analysis, business intelligence, and inference.

5. Data analytics

When it comes to large volumes of information, a skilled analytical thinker can sort the beneficial from the irrelevant. Data skills give you the tools to identify trends and patterns and visualize outcomes before they impact an organization or project’s performance. Some of the most common skills you can develop are prescriptive analysis and return on investment (ROI) analysis.

6. Forecasting

Predicting future business, market, and cultural trends better positions your organization to take advantage of new opportunities or prepare for downturns. Business forecasting requires a mix of research skills and predictive abilities, like statistical analysis and data visualization, and the ability to present your findings clearly.

7. Logical reasoning

Becoming a logical thinker means learning to observe and analyze situations to draw rational and objective conclusions. With logic, you can evaluate available facts, identify patterns or correlations, and use them to improve decision-making outcomes. If you’re looking to improve in this area, consider developing inductive and deductive reasoning skills.

8. Problem-solving

Problem-solving appears in all facets of your life — not just work. Effectively finding solutions to any issue takes analysis and logic, and you also need to take initiative with clear action plans . To improve your problem-solving skills , invest in developing visualization , collaboration, and goal-setting skills.

9. Research

Knowing how to locate information is just as valuable as understanding what to do with it. With research skills, you’ll recognize and collect data relevant to the problem you’re trying to solve or the initiative you’re trying to start. You can improve these skills by learning about data collection techniques, accuracy evaluation, and metrics.

You don’t need to earn a degree in data science to develop these skills. All it takes is time, practice, and commitment. Everything from work experience to hobbies can help you learn new things and make progress. Try a few of these ideas and stick with the ones you enjoy:

1. Document your skill set

The next time you encounter a problem and need to find solutions, take time to assess your process. Ask yourself:

• What facts are you considering?
• Do you ask for help or research on your own? What are your sources of advice?
• What does your brainstorming process look like?
• How do you make and execute a final decision?
• Do you reflect on the outcomes of your choices to identify lessons and opportunities for improvement?
• Are there any mistakes you find yourself making repeatedly?
• What problems do you constantly solve easily? 

These questions can give insight into your analytical strengths and weaknesses and point you toward opportunities for growth.

2. Take courses

Many online and in-person courses can expand your logical thinking and analysis skills. They don’t necessarily have to involve information sciences. Just choose something that trains your brain and fills in your skills gaps . 

Consider studying philosophy to learn how to develop your arguments or public speaking to better communicate the results of your research. You could also work on your hard skills with tools like Microsoft Excel and learn how to crunch numbers effectively. Whatever you choose, you can explore different online courses or certification programs to upskill. 

3. Analyze everything

Spend time consciously and critically evaluating everything — your surroundings, work processes, and even the way you interact with others. Integrating analysis into your day-to-day helps you practice. The analytical part of your brain is like a muscle, and the more you use it, the stronger it’ll become. 

After reading a book, listening to a podcast, or watching a movie, take some time to analyze what you watched. What were the messages? What did you learn? How was it delivered? Taking this approach to media will help you apply it to other scenarios in your life. 

If you’re giving a presentation at work or helping your team upskill , use the opportunity to flex the analytical side of your brain. For effective teaching, you’ll need to process and analyze the topic thoroughly, which requires skills like logic and communication. You also have to analyze others’ learning styles and adjust your teachings to match them. 

5. Play games

Spend your commute or weekends working on your skills in a way you enjoy. Try doing logic games like Sudoku and crossword puzzles during work breaks to foster critical thinking. And you can also integrate analytical skills into your existing hobbies. According to researcher Rakesh Ghildiyal, even team sports like soccer or hockey will stretch your capacity for analysis and strategic thinking . 

6. Ask questions

According to a study in Tr ends in Cognitive Sciences, being curious improves cognitive function , helping you develop problem-solving skills, retention, and memory. Start speaking up in meetings and questioning the why and how of different decisions around you. You’ll think more critically and even help your team find breakthrough solutions they otherwise wouldn’t.

7.Seek advice

If you’re unsure what analytical skills you need to develop, try asking your manager or colleagues for feedback . Their outside perspective offers insight you might not find within, like patterns in. And if you’re looking for more consistent guidance, talking to a coach can help you spot weaknesses and set goals for the long term.

8. Pursue opportunities

Speak to your manager about participating in special projects that could help you develop and flex your skills. If you’d like to learn about SEO or market research, ask to shadow someone in the ecommerce or marketing departments. If you’re interested in business forecasting, talk to the data analysis team. Taking initiative demonstrates a desire to learn and shows leadership that you’re eager to grow. 

Shining a spotlight on your analytical skills can help you at any stage of your job search. But since they take many forms, it’s best to be specific and show potential employers exactly why and how they make you a better candidate. Here are a few ways you can showcase them to the fullest:

1. In your cover letter

Your cover letter crafts a narrative around your skills and work experience. Use it to tell a story about how you put your analytical skills to use to solve a problem or improve workflow. Make sure to include concrete details to explain your thought process and solution — just keep it concise. Relate it back to the job description to show the hiring manager or recruiter you have the qualifications necessary to succeed.

2. On your resume

Depending on the type of resume you’re writing, there are many opportunities to convey your analytical skills to a potential employer. You could include them in sections like: 

• Professional summary: If you decide to include a summary, describe yourself as an analytical person or a problem-solver, whichever relates best to the job posting. 
• Work experience: Describe all the ways your skill for analysis has helped you perform or go above and beyond your responsibilities. Be sure to include specific details about challenges and outcomes related to the role you’re applying for to show how you use those skills. 
• Skills section: If your resume has a skill-specific section, itemize the analytical abilities you’ve developed over your career. These can include hard analytical skills like predictive modeling as well as interpersonal skills like communication.

3. During a job interview

As part of your interview preparation , list your professional accomplishments and the skills that helped along the way, such as problem-solving, data literacy, or strategic thinking. Then, pull them together into confident answers to common interview questions using the STAR method to give the interviewer a holistic picture of your skill set.

Developing analytical skills isn’t only helpful in the workplace. It’s essential to life. You’ll use them daily whenever you read the news, make a major purchase, or interact with others. Learning to critically evaluate information can benefit your relationships and help you feel more confident in your decisions, whether you’re weighing your personal budget or making a big career change .

Invest in your career

Get your promotion. Make your career change. Build the future you dream about. And do it faster with a world-class BetterUp Coach by your side.

Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

20 examples of development opportunities that can level up your career

Create a networking plan in 7 easy steps, professional development is for everyone (we’re looking at you), are you being passed over for a promotion here’s what to do, discover how to get noticed by upper management at work, how to pursue jobs versus careers to achieve different goals, a guide on how to find the right mentor for your career, 8 examples for setting professional development goals at work, how to set short-term professional goals, similar articles, how to develop critical thinking skills, improve your life with a new outlook: 10 benefits of positive thinking, why we're facing a crisis of imagination, and how to overcome it, what business acumen is and 9 ways to develop it, 10 essential business skills that make an impact on your career, 17 essential transferable skills to boost your job search, critical thinking is the one skillset you can't afford not to master, what are metacognitive skills examples in everyday life, ready for a fresh start 7 best jobs for a career change, stay connected with betterup, get our newsletter, event invites, plus product insights and research..

3100 E 5th Street, Suite 350 Austin, TX 78702

• Platform Overview
• Integrations
• Powered by AI
• BetterUp Lead
• BetterUp Manage™
• BetterUp Care™
• Sales Performance
• Diversity & Inclusion
• Case Studies
• Why BetterUp?
• About Coaching
• Find your Coach
• Career Coaching
• Communication Coaching
• Life Coaching
• News and Press
• Leadership Team
• Become a BetterUp Coach
• BetterUp Labs
• Center for Purpose & Performance
• Leadership Training
• Business Coaching
• Contact Support
• Contact Sales
• Privacy Policy
• Acceptable Use Policy
• Trust & Security
• Cookie Preferences

• Wigan and Leigh College
• Learning Resources
• Study Skills Guides
• Employability Skills
• Problem Solving and Analytical Skills
• Employability
• Communication & Interpersonal Skills
• Written Communication Skills
• Verbal Communication Skills
• Adaptability & Flexibility Skills
• Persuading, Influencing & Negotiation
• Teamworking Skills
• Leadership Skills
• Planning and Organisation Skills

How to develop and demonstrate your problem-solving skills

Analytical and critical thinking skills, why employers want these skills, examples of how analytical or problem solving skills can be developed or evidenced, final thought....

• Self-motivation & Initiative
• Working under pressure
• The Employable Digital Student
• Using Social Media for job hunting and networking
• Developing Professionalism
• Online Safety & Security This link opens in a new window
• Tutorial Quiz This link opens in a new window

We all solve problems on a daily basis, in academic situations, at work and in our day-to-day lives.  Some of the problems that are typically faced by students include: 

• Putting together an argument for an essay
• Dealing with an awkward customer when working part-time in a shop or restaurant
• Thinking about how you are going to manage your budget to keep you going until the end of term
• Working out why your printer won’t respond
• Developing a strategy to reach the next level of a computer game.

Any job will also bring problems to be faced. It is important to show to a recruiter that you have the right skills to resolve these problems, and the personal resilience to handle the challenges and pressure they may bring. You need to be able to: 

• Evaluate information or situations
• Break them down into their key components
• Consider various ways of approaching and resolving them
• Decide on the most appropriate of these ways

Solving these problems involves both analytical and creative skills . Which particular skills are needed will vary, depending on the problem and your role in the organisation, but the following skills are key to problem-solving:

• Lateral Thinking
• Logical Reasoning
• Persistence 

Analytical and critical thinking skills help you to evaluate the problem and to make decisions. A l ogical and methodical approach is best in some circumstances: for example, you will need to be able to draw on your academic or subject knowledge to identify solutions of a practical or technical nature.  In other situations, using creativity or l ateral thinking will be necessary to come up with ideas for resolving the problem and find fresh approaches  Not everyone has these two types of skills in equal measure: for this reason, team working is often a key component in problem-solving. Further skills, such as communication, persuasion and negotiation , are important in finding solutions to problems involving people.

Whatever issue you are faced with, some steps are fundamental: 

• I dentify the problem
• D efine the problem
• E xamine the options
• A ct on a plan
• L ook at the consequences

This is the IDEAL model of problem-solving.  The final stage is to put the solution you have decided on into practice and check the results. 

Any workplace, project or task will have challenges or obstacles which need to be overcome. If an organisation employs people who are adept at solving problems at all levels, it reduces the need for complex chains of command or lessens demand on managers' time. In short, it will help save time and therefore money.  Analytical skills are perhaps becoming increasingly important; we are all bombarded with huge amounts of information every day. Being able to quickly yet comprehensively identify and evaluate the most important or relevant information for the organisation or your specific job role will be an increasingly useful skill. 

• Leisure activities (e.g. chess, logic games, computing).
• Overcoming obstacles to achieve an ambition or goal.
• Working in a customer environment and resolving complaints, particularly in situations where there is no protocol.
• Research (e.g. for essays or projects, or within the workplace).
• Particular achievements in the workplace (e.g. devising new working practices to improve efficiency, information systems development, diagnosing and rectifying faults or issues).
• Creative solutions to coursework problems.
• Identifying appropriate source material for assignments. 

A large cosmetics company had a problem in that some of the soap boxes coming off the production lines were empty. The problem was quickly isolated to the assembly line, which transported the packaged boxes of soap to the delivery department: some soap boxes went through the assembly line empty. The management asked its engineers to solve the problem. They spent much time and money in designing a machine with high-resolution monitors manned by staff; to scan all the boxes on the line to make sure they weren't empty.  A workman hearing about this, came up with another solution. He got a powerful industrial fan and pointed it at the assembly line. As each soap box passed the fan, the empty boxes were blown off the line. Moral: the simplest solution is usually the best!

• << Previous: Planning and Organisation Skills
• Next: Self-motivation & Initiative >>
• Last Updated: Jan 15, 2024 1:11 PM
• URL: https://libguides.wigan-leigh.ac.uk/Employability_Skills

• Find a Course
• For Business
• For Educators
• Product News

Analytical thinking: what it is and why it matters more than ever

January 30, 2024

Welcome back to our high-impact workplace skills series. We really enjoyed the conversations happening in the comments section of last week’s top skills of 2023 issue, so be sure to check those out for perspectives and insights from fellow members of our Career Chat community.

One comment that’s been on our mind came from Kendra Vivian Lewis , who asked some thoughtful questions about the comparative importance of workplace and technical skills and if there’s a way to forecast which skills will be important in the coming years. This week’s topic—analytical thinking, the number one skill on the list—is a great example as we explore both questions. Be sure to read to the end to discover a special offer that we’re running on Coursera Plus subscriptions through September 21.

What it means to think analytically

Analytical thinking involves using data to understand problems, identify potential solutions, and suggest the solution that’s most likely to have the desired impact. It’s similar to critical thinking skills , which are the skills you use to interpret information and make decisions.

In order to succeed as a strong analytical thinker, you also need to have strong technical skills in your field. Remember: technical skills describe the things you do, while workplace skills describe how you do them. So your workplace skills, used effectively, enhance your technical skills. That’s why we consider them to be high-impact—they stand to make your work more impactful than it would have been had you only used your technical skills.

To illustrate, suppose you just started a job as a data analyst for a think tank focused on climate change, and you’ve been tasked with raising community engagement in future climate action efforts.

You might start with your technical data analysis skills as you gather data from a few sources. Then, you’ll use your analytical thinking skills to determine the validity of each data source. Perhaps you’ll discard one source when you learn the research was funded by a firm with a financial stake in fossil fuel consumption. Your technical skills lead again as you clean data, and then you’ll return to your analytical thinking skills to analyze and interpret your findings, ultimately leading to your recommendation to start a transparency campaign to display water and energy use in the community.

Tell us in the comments: How do you use your analytical skills alongside your technical skills in your day-to-day work?

Why analytical skills top the list

To develop the skills list, the World Economic Forum surveyed 800+ global employers on their views of skills and jobs over the next five years, so this list is forward-looking. According to the Future of Jobs Report , employers believe analytical thinking skills will grow in importance by 72 percent in this timeframe.

The reason employers are keen to hire employees with strong analytical thinking skills is informed by trends in automation and technological advancements. While technical data analysis becomes easier with automation, reasoning and decision-making automation is advancing at a much slower pace—meaning employers anticipate that, within the next five years, we’ll have a wealth of data at our fingertips and too few people to interpret what that data means.

Where to begin

For a crash course in critical thinking, try the University of California, Davis’s Critical Thinking Skills for the Professional course. You can finish this beginner-level course in about 7 hours.

For a more comprehensive exploration into analytical thinking , try Duke University’s Introduction to Logic and Critical Thinking Specialization . Over four courses, you’ll learn how to effectively argue and reason using logic.

For a technical process to guide your analytical thinking, try Google’s Data Analytics Professional Certificate . Ground your analytical thinking skills in technical know-how in this eight-course series.

Interested in multiple programs? Don’t miss this special offer!

Through September 21, we’re offering $100 off annual Coursera Plus subscriptions for new subscribers. With this offer, you’ll pay less than $25 per month for one year of access to 6,100 courses, Specializations, and Professional Certificates with flexibility to start new courses and move between programs at your pace.

This offer is a great choice if you are frequently tempted to enroll in multiple courses at once or plan to complete a Specialization or Professional Certificate within the next year. If that sounds like you, take a closer look at the offer and the Coursera Plus course catalog.

That’s all for this week! Join us next week to talk about motivation and self-awareness skills.

Keep reading

• How to answer interview questions with the STAR method
• Coursera Receives Industry-first Authorized Instructional Platform Designation from the American Council on Education
• How to answer “what are your strengths and weaknesses?” in interviews

• Workplace Skills

The Importance of Analytical Skills in the Workplace

• Last Updated: 8 March, 2024

Analytical skills are one of the hottest workplace skills in the job market right now and for the right reasons. An analytical thinker makes a huge difference in any organisation—they are better planners and calculated decision-makers and also know how to leverage collaboration to achieve long-lasting results for their organisations.

When confronted with a problematic situation, analytical thinkers logically analyse the challenge and apply critical thinking to arrive at an effective solution.

So how do you help your workforce develop analytical skills that are valuable for them and  impact your organisation positively? 

This article will highlight some of the most critical analytical thinking skills and share training tips for up-skilling your workforce.

Here’s what we’ll cover:

What are analytical skills, why are analytical skills important for the workplace, 6 examples of analytical skills in the workplace, how to improve analytical skills in the workplace, faqs about analytical skills, cloud assess makes analytical skills training easy and scalable, deliver your skills training without compromise.

• Why improve your analytical skills for the workplace?
• What are the different types of analytical skills that are essential for the workplace?
• Tips for training employees to develop analytical skills

Analytical skills refer to soft skills (also known as power skills )  that enable individuals to critically assess complex situations and come up with feasible solutions within a reasonable timeframe.

They cut across a wide range of competencies, from forecasting to problem-solving —all of which empower individuals to analyse data patterns, extract valuable insights and arrive at meaningful conclusions.

Analytical skills are versatile and transferable, which means they apply to multiple roles simultaneously. For example, one can use their problem-solving skills to resolve issues related to administrative tasks, customer-facing functions and team management. Thus, having a fully equipped workforce with analytical skills makes it easier for an organisation to scale and empowers individual contributors on the team to grow into leadership roles.

Tip:  Find a free power skills course to help level up your analytical abilities.

The importance of analytical thinking can be explained with two focus areas: decision-making and workplace efficiency . Now, let’s discuss these benefits in detail.

1. Analytical skills lead to better decision-making

People with analytical skills are better decision-makers because they consider situations holistically before forming opinions or arriving at conclusions.

For example, analytical thinking allows you to look beyond the surface to discover gaps and loopholes that others might have missed. These insights are then used to make strategic decisions that positively impact the organisation.

2. Analytical skills increase workplace efficiency

Analytical skills increase workplace efficiency because employees learn how to work smarter, not harder. They understand what brings the most value for the business and channel their time and resources to these areas.

Some examples of analytical skills are, working smarter, not harder, meaning you could automate manual tasks, turn more meetings into emails or embrace asynchronous teamwork to meet deadlines.

Here are just a few examples of the best analytical skills you can look out for. 

1. Problem-solving skills

Problem-solving is not only the ability to think and display creative thinking but the ability to make decisions and develop feasible solutions for simple to complex problems quickly and effectively. It is a step-by-step process that broadly covers three stages, namely:

• Identifying the root cause of the problem
• Highlighting possible solutions
• Determining the best-fit one

Stage 1: Identifying the root cause(s) of the problem

To problem-solve with analytical thinking, you need to know what caused it in the first place. And you can discover this through research.

Start by collecting data about the context of the problem, such as the timeframe, effects and solutions tried in the past. Next, analyse all of the relevant information you’ve gathered to discover meaningful insights regarding possible causes of the problem.

Stage 2: Brainstorming possible solutions

Use the insights drawn from the possible root causes of the problem to develop viable solutions. Some strong skills that can help you here include:

• Fore-sighting
• Creative communication
• Logical reasoning

Stage 3: Evaluating solutions to determine the best fit

You need to evaluate the possible solution you listed out to know what is feasible and what isn’t. So, in addition to focusing on how effective the solution is, an important question you should ask here is, “can we implement this solution with the resources, budget and time at our disposal?”

Consider each solution holistically, including its costs, alternative forgone, possible barriers to implementation and long-term impact.

Once you’ve done these, the next step is implementing the solution and measuring its success. Ideally, you’d want to know if the solution is working and how well it’s working as soon as possible. This new information will enable you to make needed iterations along the way.

2. Critical thinking

Critical thinking is the ability to assess a situation logically and with little or no bias to arrive at the most objective conclusions.

Critical thinking isn’t about being negative. Instead, it’s about approaching information with genuine curiosity and questioning the obvious solution.

Critical thinkers are better decision-makers because they can separate objective information from one ridden with assumptions. They develop key competencies that help them to:

• Think systematically
• Avoid generalisation
• Recognise logical fallacies
• Make calculated judgments
• Embrace logical thinking to arrive at rational solutions.

Examples of critical thinking scenarios in the workplace include:

• An employee evaluates potential solutions to a problem to determine which one would be most effective.
• A customer success manager reviews client feedback and uses this information to optimise the organisation’s customer journey map.
• A maintenance engineer troubleshoots faulty equipment to identify the issue, determine root causes, and develop effective solutions.

3. Communication

Communication skills are interpersonal skills required for success in any organisation. Excellent communication helps the workplace to function as a unit.

It enables the smooth transfer of information from one person to the other, allows for smooth organisational operations and increases overall productivity.

To communicate effectively in the workplace, employees must fully grasp written and oral communication skills. That said, here’s an overview of the basic skills required for effective workplace interactions:

• Active listening – means listening with rapt attention. Practising active listening can reduce miscommunication and information gaps in the workplace.
• Teamwork – is the collaborative effort towards achieving a common goal or completing a task most effectively and efficiently. When employees work together, they can draw from diverse experiences and knowledge to get things done in less time, improving your organisation’s efficiency.
• Friendliness – means being open and warm towards others. It helps employees build deeper connections in the workplace and creates a positive work culture.
• Confidence – is the general sense of belief in one’s self and ideas. Confident people can assert their opinions boldly and are active contributors in the workplace.
• Collaboration – is the ability to work with others for a common goal.

4. Creativity

Creativity helps employees and learners develop out-of-the-box ideas that unconventionally solve problems. More than having critical thinking skills, you also need employees who can create original, creative solutions that make you stand out from the competition.

5. Data analysis skills  

Data analysis skills empower trainees and employees to make sense of extensive data and interpret data sets for informed decision-making.

6. Research

Research is the key to discovering new insights, fact-checking information and investigating ideas before implementation.

The significant challenge organisations face when recruiting for analytical skills is the shortage of a talented workforce. There are software and job interview techniques you can use to assess soft skills and competency in this area. If you are hiring managers or employees who need training then you will be aware as to how much time will be involved in developing them.

Workplace training providers play vital roles in helping organisations to upskill their workforce in analytical skills. For example, they can help companies create analytical skills training plans , design learning curriculums for different skill sets, facilitate training sessions, and conduct accurate assessments.

In addition to these, here are a few tips you can implement in-house to help employees develop strong analytical skills:

1. Teach employees to consider opposing viewpoints

When brainstorming on possible solutions to a problem, encourage employees to consider opinions that do not align with theirs, no matter how bizarre or out of place these ideas are. Instead, teach employees to think of opposing ideas beyond the surface level—they should be able to construct well-thought-out arguments regarding what makes an idea right or wrong. This will help them expand their perspectives and combat bias.

2. Include games in their learning curriculum

Logic games like puzzles and brain teasers are fun ways for employees to develop strong analytical skills. As employees engage in the different exercises, they’d learn to examine situations from multiple angles, build logical arguments and leverage data analysis for effective decision-making. For example, Sudoku, the mathematical puzzle, tests one’s logical reasoning, data analysis and numerical skills.

3. Enrol employees in online analytical training courses

There are numerous introductory, intermediary and advanced analytical skills online courses. For example, suppose you want employees and trainees to learn more about data analysis and critical thinking. In that case, you can look at one of the soft skills courses offered by Cloud Assess. 

1. How do analytical skills vary across different industries or professions, and can you provide examples?

Analytical skills differ across industries, for example, in finance, they involve interpreting financial data and market trends, whereas in tech, they might focus on data analysis and problem-solving in software development.

2. What are some common challenges or obstacles individuals face when trying to improve their analytical skills, and how can they overcome them?

Challenges in improving analytical skills include a lack of practical application and feedback, which can be overcome by engaging in hands-on projects and seeking mentorship.

3. Can you measure the ROI (Return on Investment) of investing in the development of analytical skills within an organisation?

Measuring the ROI of developing analytical skills involves tracking performance improvements, decision-making quality, and efficiency gains post-training, often through productivity metrics and qualitative organisational feedback.

With Cloud Assess , you can quickly deliver analytical training for learners and employees. You can host multiple analytical training courses in our training and assessment system, track learner progress, conduct assessments and collect feedback all in one place. See how you can upskill employees analytical skills with our free trial today. 

What Are Workplace Skills? 15 Examples for Success

11 best competency management systems in 2024, what is a training matrix | benefits & free downloadable template.

The Community

Modern analyst blog, community blog.

• Member Profiles

Networking Opportunities

Community spotlight, business analysis glossary, articles listing, business analyst humor, self assessment.

• Training Courses
• Organizations
• Resume Writing Tips
• Interview Questions

Let Us Help Your Business

Advertise with us, rss feeds & syndication, privacy policy.

An Overview of the Analytical Thinking and Problem Solving Soft Skill

But BABOK[1] has further defined this soft skill into four specified sub-skills that an analyst can strive to attain. All of these are essential to help analysts transcend the mere absorption and repetition of information and to instead offer knowledgeable, in-depth assessments and confidence-inspiring solutions. They are:

Creative Thinking

In the world of business analysis, creative thinking is more than just thinking outside the box. BABOK defines the creative thinking portion of the problem solving skill as not only “generating new ideas” but also “finding new associations between existing ideas and concepts.” An analyst’s role is not just to take the entire burden of coming up with solutions on herself, but to use enterprise analysis, interviewing skills, and other tools to spur her colleagues and stakeholders to come up with new ideas. As BABOK notes, “In addition to identifying . . . alternatives, the business analyst can be effective in promoting creative thinking in others by asking questions and challenging assumptions.” Creating thinking in the business analysis realm, therefore, includes helping others to stretch beyond their normal boundaries when soliciting their thoughts, and having the logical skills to make appropriate connections between different ideas.

Implementing the Creative Thinking Skill

To gather raw input that can spur creative thinking, consider a brainstorming session . You can also glean information from a larger group of stakeholders or customers by using open-ended survey questions. A focus group (even online) will enable you to prompt participants and follow up on ideas. Once you have data from your survey or session, your goal is to formulate a concrete solution from the data. Mindmapping   diagram tools can be helpful in not only documenting brainstorming sessions and open-ended conversations, but in making connections between data and tracing how that information can be applied to organizational solutions. Once you present this information to stakeholders and management, even if you can’t think of every possible solution, the research you gathered from participants will give credence to your conclusions.

How do you know when you’re succeeding at creative thinking? BABOK defines success measures as generating and applying innovative ideas, as well as getting full buy-in from stakeholders on your ideas—more easily done when their ideas are solicited and fully considered as well.

Decision Making

Whenever an analyst or a project team is faced with more than one (seemingly viable) potential solution, it’s time to make a decision. Effective decision making requires strong research skills; when pertinent information is not available, decision making becomes guesswork. BABOK notes, “Decision analysis includes gathering information . . . breaking down the information . . . making comparisons and tradeoffs between similar and dissimilar options, and identifying the option that is most desirable.” Many problems such as gold-plating and scope creep can come in when new decisions about a project are made. BABOK also notes that analysts “must be aware of the traps . . . including the tendency to accept the initial framing of a problem, the sunk cost fallacy[2] , and the tendency to place greater weight on evidence that confirms existing impressions.” In other words, effective decision making includes removing one’s emotions—whether excitement about an out-of-scope addition or dread over a re-design—from the equation.

Implementing the Decision Making Skill

To help effectively analyze each proposed solution, consider a flowchart tracing each proposed solution’s pathway from inception to completion. Get input from all stakeholders on each solution, and then share the flowcharts. Confirm (or at least identify) any assumptions so that the charts have greater validity. Then ask stakeholders if this is really where they want to go.

How can you measure if you’re exercising good decision-making? BABOK defines measures of success in this area as having stakeholders’ confidence in the decision-making process and in having the final decision solve the problem.

Learning for business analysis is not like other learning. For a business analyst, good learning skills encompass not only absorbing new information but effectively applying that information in innovative ways. It’s gaining knowledge that has the flexibility to be stretched over different applications. BABOK notes that “once learning about a domain has reached the point where analysis is complete, the business analyst must be able to synthesize the information to identify opportunities to create new solutions and evaluate those solutions to ensure that they are effective.”

Implementing the Learning Skill

When faced with any new process, system, business, or business application, develop the habit of engaging the five Ws (who, what, when, where, and why) when gathering information. Keep asking the last question—why—until you find the real need for the system or application. Also, it’s essential to keep taking in relevant information to ensure your thinking processes do not become routine. If your organization cannot swing a continuing education or conferences due to budget constraints, ask whether your department can swing a lower-budget library of just a few business analysis books and magazines each year. Also, don’t forget to take advantage of free online webinars . 

According to BABOK, you’ve successfully learned your business domain when you can identify problems that relate to each other from various parts of the domain and when you can quickly take in and apply new information.

Problem Solving

Here is an area where your discovery skills come into play. For an analyst, successful problem solving means not only gleaning the information that everyone gives you (and commonly assumes), but digging for the “real, underlying problem” (as BABOK puts it). An analyst must call assumptions what they are, address “conflicts between the goals and objectives of stakeholders,” and list alternative solutions. The process should give all stakeholders the opportunity to voice their objectives and concerns, and document these (even if only in meeting notes).

Implementing the Problem Solving Skill

Before you can solve a problem, you must first define it clearly and be sure that everyone agrees on it. A fishbone diagram (and the accompanying root cause analysis that often accompanies them) may help you identify the true problem. In your research for the analysis, be sure to include interviews, problem reports, enhancement requests, and use case scenarios as they are applicable. Share your research to ensure that all stakeholders understand the true nature of the problem. Then, solicit and brainstorm possible solutions. (Before you choose or recommend one to implement, you’ll want to make use of your Decision Making skill!)

How do you know when you’re solving problems well? BABOK defines some measures of success in this area as being able identify and offer solutions that solve the real problem as well as establishing a problem-solving process framework that leaves politics out of the problem-solving equation.

As you’ve probably surmised, these soft skills will closely integrate with a myriad of business analysis techniques, any combination of which can ensure your success. Honing these soft skills —and choosing and implementing the right accompanying tools and techniques—can help you negotiate roadblocks and bottlenecks to your project.

Author:  Morgan Masters, Business Analyst, Modern Analyst Media LLC

Morgan Masters is  Business Analyst  and Staff Writer at  ModernAnalyst.com , the premier community and resource portal for business analysts. Business analysis resources such as articles, blogs, templates, forums, books, along with a thriving  business analyst community  can be found at  http://www.ModernAnalyst.com  

IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. CBAP® and CCBA® are registered certification marks owned by International Institute of Business Analysis. Certified Business Analysis Professional, Certification of Competency in Business Analysis, Endorsed Education Provider, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis.

[1] A Guide to the Business Analyst’s Body of Knowledge® (BABOK® Guide), Version 2.0, International Institute of Business Analysis, Toronto, Ontario, Canada, ©2005, 2006, 2008, 2009.

[2] The sunk cost fallacy is the reasoning that since time and resources are already “sunk” into a project’s current direction, that time and those resources will be wasted if one changes course—even to correct the course—halfway through.

Related Articles

Article/Paper Categories

Upcoming live webinars, ace the interview.

Roles and Titles

• Business Analyst
• Business Process Analyst
• IT Business Analyst
• Requirements Engineer
• Business Systems Analyst
• Systems Analyst
• Data Analyst

Career Resources

• Interview Tips
• Salary Information
• Directory of Links

Community Resources

• Project Members

Advertising Opportunities  | Contact Us  | Privacy Policy