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Add, edit, or delete Google Maps reviews & ratings
On Google Maps, you can write reviews for places you visit. You can also leave info or post photo or video updates about a place, like if it’s quiet and romantic or if it’s under renovation.
About public info
All reviews are public and anyone can find what you add. You’re unable to add an anonymous review.
Here's some more info others can find when you write a review:
- The name on your About me page .
- Other photos and videos you added to Google Maps, and the location info that's attached .
- Reviews you wrote on Google Maps.
Tip: If you’re a Local Guide , you can get points when you add photos and videos to Google Maps. Learn how to provide high quality reviews and photos .
Add a rating or review
To help you share an experience, or help others choose or make a better decision, you can add ratings or reviews.
Before you add a rating or review, make sure to follow the content policy. Reviews and ratings may be removed from the page, and in most cases, they are removed for policy violations like spam or inappropriate content.
We don't reinstate reviews that were removed for policy violations. These removal measures help make sure that reviews on Google properties are relevant, helpful, and trustworthy. Learn about prohibited and restricted content for reviews .
- On your computer, sign in to Google Maps .
- Search for a place.
- On the left, scroll and click Write a review.
- To score the place, click the stars. You can also write a review.
Your review shows up in Google Maps until you take it down. After your review is published, you can edit it or change the rating and pictures you included.
Find & share your reviews
- On your computer, open Google Maps .
- To find places you’ve reviewed , click Reviews .
- To find suggestions of places to review , click Contribute .
Edit or delete your review
Find your reviews
- Select Edit review or Delete review and follow the on-screen steps.
Read & respond to other people’s reviews
Read other people's reviews.
The reviews and ratings you find in Google Maps were added by other users.
Tip: The date on a review is the date it was published.
- Below the place’s name, you can find a rating.
- To read reviews, on the right of the rating, click the number of reviews.
To read reviews in another language.
- On your Google Account, go to your languages settings .
Reload Google Maps and check the review again.
Reply to a review of your business
When you open your Business Profile on Google Maps on your computer, you can reply to individual reviews.
Tip: To reply to reviews, you must verify your business profile .
To reply to reviews from your Business Profile on Google Maps:
- On your business profile, scroll to “Reviews."
- To reply to a review, click Reply .
Mark a review as helpful
- Below the place’s name, click the number of reviews.
- To remove your vote, tap the icon again.
- If the review is illegal or violates Google policy, you can report a review.
- Google shows reviews marked helpful to more people.
Report a review
You can’t contact someone who left an inappropriate review, but you can request that Google to remove it. Reviews are taken down if others label them as inaccurate or if they don’t comply with Google’s review policies .
- Find the review that violates Google's review policies .
- Select the reason you want to report the review.
Need more help?
Try these next steps:.
How to leave a google review step-by-step guide.
Detailed steps to leave Google reviews on mobile and desktop.
Google reviews are an important factor in the growth of any local business.
So, If you are a business looking to send an article to your customers on how to leave a Google review or a customer that wants to write reviews for their favorite companies, you are at the right place.
We will go step by step with clear visuals so all your customers can truly understand how to share their Google reviews on your Google Business Profile.
The steps are for desktop and mobile.
Things to know before you leave a Google review:
How to leave a google review on a desktop, how to leave a google review on mobile, how to edit a google review, how to delete a google review, why do google reviews matter, people also ask, key takeaways.
- You can’t submit an anonymous review. Google asks every customer/user to sign in with their Google accounts before they have the option to leave a review.
- Businesses cant’ delete the bad reviews by themselves. But in case of a fake review, the business can report
- Your Google reviews will appear publicly with your profile name and picture
- Your Google reviews will appear on Google services across the web, like Maps and Search, and on third-party sites and apps that use Google services to display a Google reviews widget.
- Your Google reviews must comply with Google’s policies. Read more
FYI: You can embed Google reviews widget automatically with EmbedReviews platform. Start a free trial and display your Google reviews now.
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There are 2 places where a customer can submit a Google review for a business. In Google Search and in Google Maps.
Let’s dive deep into the details:
1. Leave a review in Google search
The steps are short and very simple. Here is how to leave a Google review on Desctop in a Google search :
Step 1 : Open Google search results and type the business name of the company
Step 2: On the right side of the search results, you will see the Business profile
Step 3: Scroll down and click Write review
Step 4: A popup will appear asking you to log in to your Google account
Step 5: And finally you will access the form where you can write your review, upload photos
2. Leave a review on Google Maps
Step 1: Open Google Maps and search for the business
Step 2: When the business information appears, scroll down on the left-hand panel and click the ‘Write a review’ button
Step 3: A popup will appear where you can write the review and click ‘Post ‘
Refresh the page and your review will appear in the Reviews section.
Similar to the desktop case, there are multiple ways how to leave a Google review on a mobile device.
It is also more practical for users to do this on mobile as they might be on the spot in the business location where they want to write the review. Or again, is very common for businesses to share their review link via email or a QR code, so customers can easily tap this link and directly leave Google reviews in a form.
Here is how to do this.
Leave a Google review in the mobile browser
To write a Google review in the mobile browser, open Google.com and follow these steps:
Step 1: Type the name of the business
Step 2: In the search results, click the Reviews section and tap on the star icons (choose 4 or 5 stars for a positive review, 3 stars for a neutral review, and 1, 2 stars to leave a negative review.)
S tep 3: In the popup, write a review and upload photos
Step 4: Click ‘Post’
Your review will appear in just a few minutes.
Leave a review in the Google Maps app
The steps to submit a review in Google maps are very similar to the steps described above. The only difference is that you need to open the Google Maps app and search for the business inside the app.
You can edit if you misspelled it or want to add more details to the review. To do this, navigate to Google Maps and follow these steps:
Step 1: Click the menu icon in the top-left corner
Step 2: Click ‘ Contributions ‘ and scroll down to find the review you want to delete
Step 4: Select ‘Edit review’
Step 5: Make changes and click ‘Post’
Please note: It is a very common practice for customers to edit Google reviews, usually when businesses actively manage reviews and quickly respond to bad Google reviews.
If you are the one who submitted the review, then you can delete it. Otherwise, the actuall owner of the business listing does not have the option to delete Google reviews. In case of a fake review, they can flag it as inappropriate and wait for the Google team to decide to delete it.
To delete the Google review, navigate to Google Maps and follow the same steps as described above for editing the reviews:
Step 4: Select ‘Delete review’
Google reviews are important because they help to boost the credibility of a business and also increase its SEO ranking. This is due to the fact that Google is the most popular search engine, and potential customers are more likely to trust businesses that have positive reviews on this platform. Additionally, good reviews can lead to higher rankings on Google search results, making it more important for businesses to manage their Google my business profiles.
In summary, here is the list of benefits of Google reviews:
- Boosting credibility
- Enhancing SEO ranking
- Increasing potential customers’ trust in a business.
- Providing opportunities for potential customers to learn about a business before patronizing it.
- Helping businesses to understand their customer’s needs and wants.
- Allowing businesses to take charge of their reputations.
- Encouraging customers to leave feedback that can help businesses improve their services.
It is the same feature and it allows companies to manage their own business presence across all Google apps, mostly in Google Maps. The Google Business profile contains relevant business information for the company, such as opening hours, the latest updates, photos of the atmosphere, and of course, the reviews that happy customers share.
The Google review link is placed in the Google My Business dashboard. By sharing this link with customers, business owners can redirect them directly to the review form for their Google business page, where both on mobile and desktop, the customers can easily leave reviews. Read more: how to get Google review link >
Yes. The best way to show Google reviews on a website is to use a reviews management platform that has an API connection with Google to show the Google reviews in a web widget automatically.
Yes. Google reviews widget is a tool that enables businesses to generate Google reviews from their Google reviews page and show them on their websites. This means that the customer feedback is synced from the Google my business page to the website. This is almost in real time, which means the new reviews sync in just a few minutes. Learn how to embed Google reviews on a website >
The steps are very simple. You will need to get the embeddable code of the widget and copy/paste it into an HTML block into the Gutemberg editor of your WordPress page or post. Learn how to embed Google reviews on WordPress >
Business reviews are an integral factor for successful local SEO, and managing Google business listing is kinda a must for the online reputation of local businesses.
A happy customer will always want to write a review and help potential customers make better decisions. So feel free to send this article to your customers when requesting reviews.
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Google Reviews: 5 Steps to Skyrocket Your Business Growth With Reviews
by Nabila Stapleton-Charles
Content Manager at Weave
Potential customers are turning to online reviews for social proof now, more than any other time in history. Additionally, Google, today’s most powerful search engine gives higher SEO rankings to businesses with multiple positive google reviews .
If you are a small business owner with room to grow your business, and ignoring Google Reviews , you might as well take out all of the money in your wallet and set it on fire.
Yes, online reviews really are that important. And yes, we are going to show you exactly how to use them to grow your business .
Here is what you can expect to learn from this article:
- How to Get More Google Reviews
- How to Leave a Google Review
- How to Remove a Review From Google
- How to Use Weave to Get More Reviews
9 out of 10 people check online reviews before choosing a business
Weave helps you easily collect and monitor reviews on Google and Facebook. These reviews can be some of the best marketing for your business.
How to Get More Google Reviews from Your Customers in Five Simple Steps
Step 1: ask your customers for a ‘favor’.
If your customers have had a good experience with your business, they’re usually more than happy to “pay it back” through a positive customer review . Framing your request as a “favor” lessens your customers’ feeling of obligation. Interestingly enough, this makes them more likely to comply with your request. (1)
Asking for a favor not only shows that you have trust in your customers, but it also allows them the opportunity to provide support for you and your business .
When asked in the right way , most satisfied customers will be happy to leave a good business review. Get as many “favors” as you can because Google will automatically highlight any 3 of these reviews in your Google Review Summary section. (2)
While getting customers on board to write a Google business review is a huge milestone, remember that Google’s algorithm is also crawling for the right kind of reviews .
Step 2: Give Them A Reason To Write A Review
Giving a reason for your request increases the chances that your customers will oblige by up to 33%. Studies performed by a Harvard professor in 1978 revealed the power of the word “because”.
The conclusion of the study is that giving someone a reason that you are asking for something will increase your success rate no matter the reason. (3)
When you’re asking for a review, be sure to include a reason . “Because we would love to hear your thoughts” or “because we care about what you think of our business” may just be a few extra words, but it can go a long way in improving your review response rate.
While there are far more technical reasons for requesting reviews such as boosting local SEO to build online authority and trustworthiness and providing recent feedback to prospects, you should keep explanations simple .
Step 3: Thank Them For Being Willing To Leave A Review
When it comes to customer service, gratitude is always a good idea.
In a cold email response study, response rates increased dramatically when gratitude was expressed in advance. (4)
Similarly, getting customer feedback via reviews can lead to improved customer service when acknowledged by a business.
Step 4: Have a Script and a Process
Now let’s see how these tips, altogether, work to increase your review generation rate. You’re welcome to copy this script or tweak it to fit your business’ unique needs.
“Hey __________ [customer name], thanks for coming in today! I was wondering if you could do me a favor?”
*Customer responds affirmatively*
“Would you mind writing a review of your experience? Because it really helps other customers make the decision to come here.”
“Thanks! We really appreciate you being willing to do that! In a few moments, you will get a review request from our office. You can just follow the review link that we send you. It makes it really simple!”
A happy customer is likely to reciprocate the positivity if you just ask . By making the process simple and introducing a little bit of psychology into the equation, you’re well on your way to acquiring a bank of positive reviews .
Step 5: Find A Review Software That Automates The Process
In an ideal world, everyone would have automated review software like Weave .
Review software allows you to request a review from the customer immediately after they’ve interacted with you , they get the request at the time when they’re most likely to leave you feedback.
Usually, the request includes a link that they can click on. They will be sent to a review website like Google or Facebook where they can leave feedback in just a few minutes.
Make Google Reviews Easy For Your Customers
No matter how amazing your customer experience is, making the feedback process easier will always increase your success .
Make your process for leaving Google reviews as simple as possible.
Ask Your Customers For Reviews
Did you know that while 71% of consumers would actually leave feedback if a business just asked , a whopping 30% of consumers have never been asked at all? (5)
Even casual requests can be effective and are certainly much better than not asking at all .
You may also like: How to Get Facebook Social Media Reviews and Should You Ask Customers for Reviews on Yelp?
How To Leave A Review on Google
Let’s start at the ground level. There are two different ways you can leave Google reviews; through a browser, or through the Google Maps App. The process is different for each, and yes, your customer will need a Google account to do it.
Write A Google Review From Your Browser
- Log into your Google account, and search for the business you want to review.
- Find the reviews area (next to the star rating in your search results, or under the establishment’s name in the sidebar in Google search) and click on the blue font that says “WRITE A REVIEW.”
- Rate the business from 1 to 5 stars (the greater numbers indicate a positive experience), write about your experience, and click “POST” when you’re done.
Write A Review From The Google Maps App
- In the Google Maps app on your phone, search for the business that you want to review.
- Maps will return a search result with a map that includes a banner at the bottom about the business. Click that banner.
- Scroll down in the window that pops up until you get to the reviews section. You will see five stars unpopulated with your profile picture above them. Click on the number of stars you would like to leave for the business and proceed to write about your experience.
- Click “POST” to leave the review.
Writing a review is a simple process, even for your older customers. This process is even simpler when you use automated software .
How to Delete a Google Review
If you are a business owner, you’ve probably seen a negative review come across for your business at least once. The review could be the result of a misunderstanding with a customer, or even someone on your team dropping the ball, in which case, you should try to rectify the situation immediately.
Unfortunately, there is another common source of negative fake reviews that you can’t do anything to rectify. Those negative reviews come from competitors who are trying to tarnish your reputation. In an effort to do this, some competitors may post fake negative reviews about your business . In these scenarios, you’ll need a strategy for deleting Google Reviews.
Before we get too far into this process, you should know that this is not always guaranteed to work. However, it has worked on a number of occasions, so it’s often worth going through the process .
Step 1: Locate the Review on Google
Locate the fake google review you are trying to remove. You can do that by searching for your business name in Google and clicking on the total number of reviews .
Step 2: Flag the Review
Locate the review that was left by your competitor and click the flag. To get the flag to show up, you will need to be hovering over the review.
Step 3: Select Your Reason for Flagging the Review
When you click the flag you will see these options:
Click the circle that indicates that the post is a conflict of interest. Take a screenshot of your form filled out and save the screenshot with the date.
Note as well that google’s policies consist of a list of 10 types of prohibited and restricted reviews , which Google might remove, not only when flagged, but automatically.
Step 4: Navigate to the Spam & Policy Forum
After a week or so has gone by, check whether the fake review was removed. If it hasn’t been, go to Google My Business community you will see a page in the search result that looks like this:
Click Spam & Policy and you will be taken to a page that looks like this:
Step 5: Submit Your Case
Click the plus in the lower right-hand corner to start your post in the forum. In the interest of your reputation management , you need to be as persuasive as possible about the fact that this review was not from a real customer. Explain how you know that it is a competitor, attach the image showing that you flagged the review first, then submit your post. The more descriptive you are and the more details you have to back up your position, the more likely you will be successful in getting the bad review deleted .
This forum is typically very quick to respond, so you should know within the day whether your report will be escalated.
Using Weave to Get More Google My Business Reviews
Interestingly (but not surprisingly), a well-established Weave dental office in Oklahoma City was able to increase their new patient flow by 324% from May of 2017 to now. This office was seeing around 17 new patients a month consistently for several years, and with less than 10 online reviews at the time saw a plateau in their active patient base. Then they signed up for Weave and activated Auto-Text Reviews –they are now seeing 76 new patients a month and have over 200 online reviews.
Rika Markel, of West Side Family Dental Group said, “Weave has made all the difference in our dental practices. Easy to use for recalls, confirmations , etc. But most importantly, the review feature helped us to get on the first page of Google.”
A positive review can have a great influence on a potential customer looking up your business online . Will you try to get at least one new review today? Schedule your demo to learn how Weave is promoting national, regional and local business online reputation.
How do you review a business on Google?
First, log in to your Google account. Search on Google for the business you want to review. Click on the number of reviews that shows in blue text. Click write a review in the top right-hand corner.
Can you write a Google review without having an account?
No. While this was a possibility in earlier days of Google Reviews, you can no longer leave a Google review without having an account.
How do I leave a Google review anonymously?
There is no longer a way to write reviews anonymously on Google. Google will automatically connect you’re your review to your Google account.
How do I see my Google reviews?
To see your Google reviews, you can either log in to the Google My Business review site and manage reviews from inside your dashboard, or you can search for your business and click on the number of reviews linked in blue and see your reviews from there.
How long do Google reviews stay posted?
Google reviews will stay posted indefinitely unless the writer of the review decides to delete the review.
How do I write a review on Google?
If you are a reviewer looking for actual tips on what you should say in your Google review- remember to be honest, civil, describe the service received, be specific, ensure you are reviewing the intended company and update the review if necessary.
Is a Google Business Profile free?
Yes, it is. So, there’s no reason to hesitate to get one so your business information can appear accurately on Google tools like the search engine and Google Maps.
What’s a google reviews widget?
A Google review widget is a simple code that you can add to your website to display your Google reviews on your website.
What is google seller rating?
You’ve likely seen google seller ratings in your google searches below ads in the form of a star rating. It’s typical for eCommerce companies to use Google Seller Ratings, but it’s available to any company.
Here is an additional list of 10 Common Questions and Answers About Collecting Reviews
Want more info about getting a google customer review? Download FREE Ebook: Everything a Business Owner Needs to Know About Google Reviews
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How to Leave a Google Review
Marshall is a writer with experience in the data storage industry. He worked at Synology, and most recently as CMO and technical staff writer at StorageReview. He's currently an API/Software Technical Writer based in Tokyo, Japan, runs VGKAMI and ITEnterpriser, and spends what little free time he has learning Japanese. Read more...
Like Yelp, Google lets you leave reviews, and everyone can see them right on Google Maps. You can review almost any location, from a local business to a hiking trail or historical landmark. All you need is a Google account.
Table of Contents
Is my personal information exposed to the public, how to leave a google review on your computer, how to leave a google review on your mobile device.
Google doesn’t allow anonymous reviews, which means that some of your personal information will be available to the public. This information includes your name and profile picture (which appear on your Google Account’s About Me page), other reviews, photos, and videos that you’ve left, and the location information of those reviews.
This means, of course, that people can see your name, along with all of the locations you’ve reviewed. If that matters to you at all, you’ll need to be cautious about the reviews that you leave and the language that you use when leaving the review.
To leave a Google Review on your Mac or Windows 10 PC, open the browser of your choice, visit the Google Maps website, and sign in to your Google account if you haven’t already.
Next, enter the name or address of the location that you’d like to search for in the search box located in the top-left corner of the browser. Click the search icon or the result that appears below the search box to select the location. Or, you can simply click the location on the map.
The pane displaying the selected location’s information will appear on the left-hand side of the browser window. Scroll to the “Review Summary” section and click “Write a Review.”
A pop-up window will appear. This is where you’ll leave the details of the review. First, select the number of stars that you want to give, with one star being the worst and five stars being the best.
Next, you can offer details about what you liked or disliked about the business. If you selected one or two stars, you’ll see a few options to choose from about what you didn’t like about the business. If you selected three stars, no option will appear. If you selected four or five stars, you can select what you liked about the business.
After that, you can type out a review. This can be as short or as long as you like since Google doesn’t set a word count for Google Reviews. If you have some photos of the business that you’d like to share, you can click the box with a camera icon to add them from your local machine or from Google Photos .
When you’re happy with the review, click “Post.”
A message thanking you for your review will appear. Click “Done.”
Your review is now published.
To leave a Google review on your mobile device, you’ll need to have the Google Maps app for iPhone, iPad , or Android installed .
In the Google Maps app, tap the search bar at the top of the screen and enter the name or address of the location that you want to review. Alternatively, you can tap the location on the map.
Once the location is selected, a pane will appear at the bottom of the screen showing some of the location’s basic information. Tap the area that shows the location’s name.
The pane will expand. Tap the “Reviews” tab.
In the “Rate & Review” section, tap the star rating you would like to leave, with five stars being the best.
After you select the star rating, you’ll have the option to write a review. Tap the text box and type in the content of your review. If you have any photos on your phone that you’d like to add, tap the “Add Photos” button to open the photo album on your phone and select the photos.
When you’re happy with the review content, tap “Post.”
Your review is now live!
You can leave reviews for almost any location, and now you know how to do it. If you particularly enjoy leaving Google Reviews, you can even earn points for doing so by becoming a Local Guide !
If the place that you want to review doesn’t appear on Google Maps yet, you can add it to Google Maps .
RELATED: How to Add a Missing Place to Google Maps
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How to Leave, Edit, Manage, and Get More Google Reviews
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Home Blog Google Reviews How to leave a review on Google
How to leave a review on Google
11 min read Last Updated Jan 11, 2023
Google reviews are an indispensable part of any business’s marketing strategy. Not only do reviews on Google increase the trust customers place in your brand, but it also helps to showcase the quality of your products and services to a much larger audience. Google is the most visible review site on the Internet, with over 71% of online reviews written on the platform.
The easier businesses can make the process of leaving a Google review for a customer, the higher the chances are of collecting more Google reviews. If you are a business owner and want to know how to leave a Google review, then read on.
Improve your chances of generating more Google reviews by sharing this guide with your customers. And if you want to know more about managing your Google reviews, listen to this quick 20-minute audio guide that covers everything you need to know.
Table of contents
Why businesses need google reviews, how google reviews impact customers, information to know before leaving a google review, how to leave a google review on desktop, how to leave a review on mobile, how to edit a google review, how to delete a google review, can you leave an anonymous google review, how to leave a google review without a google account, frequently asked questions on how to leave a google review, grow your google reviews with birdeye.
While there are thousands of review sites online, Google reviews are undoubtedly the leader and have a significant impact on the success of every business. By getting more Google reviews, businesses can:
- Improve search rankings on Google
- Feature in the local map pack results thus improving click throughs
- Build credibility in the market, making lead conversions easier
- Grow a strong brand in the industry due to higher ratings and testimonial volume
- Make operational improvements based on genuine feedback from customers.
- Display an accurate picture of what the customer experience looks like.
Bottom line: Google reviews can help you grow your business. Learn more about the importance of Google reviews for local businesses with our detailed article.
Most businesses need help persuading their customers to leave a Google review. To remedy this, you can share the following benefits customers gain just by leaving a Google review.
Influence purchase decisions
Google reviews help customers find the best product or service for their needs. Google chooses businesses with higher review volume, star ratings, and recent reviews to answer “best <product/service> near me queries. This means that by leaving a Google review, customers have the power to influence many purchase decisions based on their experience.
Accurate search results
Google reviews provide detailed information about a business from existing customers. The search engine scans customer reviews and returns the best possible match for a search query. By leaving a Google review, customers help make the search process easier for potential and returning customers to find you online.
Creates a feedback loop
Businesses value customer appreciation. If a customer is happy with your service, you must encourage them to leave a Google review for your business. If an unhappy customer leaves a Google review, businesses can address those concerns and benefit from the feedback loop. Real-life experiences help potential customers better understand and make informed decisions.
Your customers should keep the following things in mind before they write a Google review for a business.
Google reviews display your profile
When someone leaves a Google review for a business, the platform displays it with a name next to it. If the customer has added their name and other information to their Google account, visitors can see this and see the other reviews they have written.
Google forbids fake reviews
Google takes the authenticity of reviews very seriously. The platform forbids fake reviews , spam, and unprofessional content in reviews. Google reviews are moderated, and if they do not pass the Google quality check , they will not be published.
Local Guide program
Google rewards regular review contributors through its “Local Guide” program. To qualify for this, customers must leave high-quality reviews and help Google improve its search algorithm by providing details of the establishment. Local Guides get points that take them to higher levels within the program and grant access to Google features and rewards from partners.
Now that we know how critical Google reviews are for businesses, here is a quick guide for your customers on how to leave a Google review for a company on a desktop.
Before we go any further, make sure that your customer has signed into their email account.
1. The customer must find the business’s Google Business Profile . Usually, they’ll need to type in the business’s name and the city where it’s located in Google search.
2. Next, they must click the “Write a Review” button on the business’s Google Business Profile panel.
3. A “Rate and Review” pop-up will appear on their screen. They can leave a star rating, a description, and a photo (the description and photo are optional).
4. Once they are done with the review, they can click post, and submit the Google review.
The review will go live once it passes Google’s moderation desk.
Get more Google reviews: A no-nonsense guide – Download Now
Your customers can also leave a Google review from their mobile devices. This process makes it easy for people to leave a Google review for a company on the go.
This is how to do it:
- To leave a Google review on mobile, customers must open the Google Maps app on their mobile devices.
- Next, they must type the business’s name in the Google Maps search bar.
- Once they find the relevant business, they must click on that to open the Google Business profile.
- Next, they must click the tab labeled reviews.
- The reviews tab takes them to a section called “Rate & Review,” where they can add a star rating and their comments (optional)
- Next, customers must click the “Post” button to submit the Google review.
Ultimate guide to online reviews : Download now
Sometimes, your customers may have left a review with just a few words or remembered they wanted to add more detail to it. If you want to help your customers edit a Google review they left for your business, this is the process:
Customers can edit Google reviews via the Google Maps app (mobile or desktop version).
On a desktop:
- Customers can find the reviews they left for businesses by clicking on the Menu option in the left corner under the “Reviews” section, next to “Contribute.”
- The next step is to locate the review they want to edit, click on the three dots icon, and find the “Edit review” option.
- They must click on edit review and add or remove information from the review.
- Click on post to submit.
On a mobile device:
- Customers must open their Google Maps app and click on the “Contribute” tab available in the bottom menu bar.
- Within the “Contribute” section, they must click on the “view your profile” option to see their past reviews.
- They can now select the review they wish to edit and proceed to do so by clicking the three-dot menu next to the review.
The edited review will now be available for everyone to see.
Customers may leave incorrect or overtly negative reviews for businesses at times. Businesses can reach out to customers directly to resolve their concerns or cite the inaccuracies in the review.
When this happens, customers may want to delete their old reviews but should be aware of how to do it.
The process to delete a Google review is a bit similar to that of editing a Google review:
- Either on a desktop or a mobile device, customers will locate the review on their Google Maps profile.
- Once the review is found, customers click on the three dots menu and click on the “Delete the review” option.
- The review is deleted upon confirmation.
Please note that customers must delete reviews of their own accord, and businesses must not force them to do so. If you want to remove a spam review or an unfair review, you can contact the Google team to get it removed. Check our detailed guide on how a business can request to delete a review to know more.
Google no longer allows anonymous reviews and removed all previous ones without a name. There are a few reasons for this.
First of all, Google wants to make sure that the reviews are coming from real people. This helps to prevent fake reviews, which can artificially impact the ratings of a business.
Secondly, Google knows that people are more likely to be honest if their name is attached to their review. Businesses are more likely to get genuine feedback if reviewers can’t hide behind anonymity.
Know more about the end of anonymous reviews and how it contributed to increased trust in Google reviews with our detailed blog post.
To maintain the authenticity of reviews, Google has eliminated the ability for customers to leave anonymous Google reviews. Still, customers can leave a review on Google Maps without a Google account.
Here’s how :
- Customers must go to Google Maps and search for the business they want to review using the search bar.
- If the customer is not logged into a Gmail account, the screen will prompt you to do so. If the customer does not have a Google account, they can connect their other email address to Google Maps.
- Google will allow the customer to use Google Maps once they have verified their non-Google email address with the confirmation code.
- Once the customer has access to Google Maps, they must find the business and leave a business review on Google per the process described above.
By simplifying the process of leaving a Google review for their customers, businesses can build a high volume of reviews with ease in a short time itself.
If you are facing difficulties leaving a Google review, it could be because the Google Business profile is no longer available, or you may be trying from a mobile browser. Recheck the business details and try from a desktop or Google maps app.
Open the Google Maps app on your iPhone. Tap the Contribute section and find the place you wish to review. Tap write a review for the selected business. Leave a star rating and your comments based on your experience.
Anybody can leave a Google review for a business with a valid email address.
Customers can leave a Google review on a business’s Google Business Profile and Google Maps listing. You can use a desktop or a mobile device (Android and iOS).
Google reviews don’t go away unless the reviewers delete them or Google removes them due to spam detection. If a Google Business Profile is deleted, then the reviews of that business go away.
Yes, requesting, writing, and responding to a Google review is free. Google does not allow buying Google reviews or paying customers to write one for the business.
Consistent review generation, monitoring, and analytics is the key to a successful business reputation management program. Higher the volume of Google reviews, better are your chances of featuring higher in local search results.
Automate review requests and manage all your reviews from a single easy-to-use dashboard with Birdeye, the #1 review management tool in the industry.
Sign up for a free demo now.
This blog post is part of our Complete Google Reviews Guide :
How to keep track of my reviews on Google
- Reviews not showing up on Google? Here's what you can do.
- A Simple Guide to Manage Google Reviews
- Are Google reviews reliable?
- 3 easy ways to add Google reviews on your website
- Demystifying Google Business Reviews
- How to delete a Google Review
- How to get more google reviews using Google review service
Google Reviews Related Training
- A guide to creating a Google reviews link
- How to get more Google reviews in 5 steps
- How to respond to Google reviews
- What you need to know about Google's product reviews update
Originally published May 20, 2020, updated Jan 11, 2023
Google Reviews (Complete Guide)
The importance of Google reviews for local businesses
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How to Leave a Google Review on a Local Business
If you're keen to show your support for a local business, leaving a review is a great way to do so. Here's how you can leave a review with Google.
Previously, professional critics who write for publications turned the tides for local businesses everywhere. However, with the introduction of services like Google Maps, ordinary people received the opportunity to have their voices heard through reviews.
Here's why you should consider writing a Google review today.
Why You Should Post a Google Review
While it's unlikely that all of them are legitimate, Google reviews is a common tool used by people to determine whether a business is worth supporting or not.
Google reviews are a great way to check information about a business, especially details which aren't normally available on their owned social media pages.
For example, businesses may not have important details such as if they allow pets, have wheelchair-friendly facilities, can understand sign language, follow vaccine policies, or treat members of the LGBTQ+ community fairly.
Related: How to Delete a Google Review
However, for these reviews to remain objective, it's essential that ordinary customers take the time to write them as well, whether it was an incredible, mediocre, or disappointing experience.
If you're wondering how to leave a Google review, there are two methods: Google Maps App & Web Browser. Here's how to do both.
How to Post a Review on Google Using the Google Maps App
If you have Google Maps apps downloaded on your device, here are the steps you need to take to make a review:
- Open the Google Maps app.
- Search for the name of the business that you would like to review.
- Select the name of the business .
- Tap Reviews .
- Select how many stars you would like to rate the business.
- If you want to add photos of your visit, either tap Camera or Add photos .
- After selecting up to 50 photos you have taken, click Done .
- Once you are happy with your review, click Post .
Download : Google Maps for Android | iOS (Free)
How to Write a Review on Google Using a Web Browser
Should you wish to avoid downloading another app on your device to make a review, here's how to write a review on Google using any web browser:
- Open any browser.
- Go to the Google Maps website .
- Click Post to submit your review.
What Happens After You Post a Google Review
Once you write and post your review, it will immediately appear on the business page on Google Maps. If you have uploaded a photo, it will take a few hours before the full photo becomes available for other people to read.
If you forget to include some crucial information in your review, you can also edit your Google review. With this, you can update the information to reflect your latest visit. After all, the quality of service of any business can change with time.
Related: Ways to Spot Fake and Useless Reviews Online
Depending on the quality of your review, Google will also reward you with points. To increase your points per review, you can include more photos and add more details about your visit. In general, Google rewards users who create meaningful and useful reviews with higher points.
Write A Google Review
By writing an honest review on Google, you can help other people make decisions on which business to support. In addition, you can also help businesses manage the quality of their products or services by letting them know what their customers really think.
How to leave a google review.
Help the community and become a local guide
Google Maps is a terrific tool for exploring and learning about new locations, whether you're on vacation or looking for recommendations in your city. It lets you read through reviews and ratings from other users, as well as receive suggestions based on your preferences.
Given that people are more likely to visit a place with reviews and higher ratings, you can play a role by providing recommendations, sharing your experiences, and writing evaluations in addition to receiving them. It's simple to share information on Google Maps to let people know about the great meal you had or how terrible your experience was, whether you do so by uploading images of your meal, giving it a simple rating, or writing a thorough review.
Doing so is straightforward. All you need is an Android smartphone , a computer, or one of the best Android tablets .
How to leave a Google Maps review from your smartphone
The easiest way to leave a review is by using your phone. Here's how to do it:
- Open the Google Maps app on your phone.
- Choose to Write a review or Add a photo . You can also pick among the other options on your screen, depending on what you feel like sharing. Google Maps also suggests places based on your location history, so you don't have to think about the venue you want to talk about.
- Google Maps automatically shows the locations closest to you, assuming you're about to write a review for a place you're visiting. If this is the case, tap the location's name. Otherwise, tap Search for a place or address in the lower-left corner.
- Search for the place you want to talk about and tap its name when the suggestion appears.
Sharing details about your experience is recommended for others to understand your rating. You can write the review in the language of your choice. Google automatically translates it for people who speak a different one. Be as specific as possible to help others when looking for recommendations and to earn points to become a local guide. Complete your review with a couple of photos, making it thorough and worthy of being read by others.
Depending on the type of venue you're leaving a review for, the review screen might include additional questions, such as the type of travel you booked or whether you ordered takeout or dined inside. This feature is in beta and may not appear for everyone. If it does, complete it to provide better guidance for others and earn more points.
Once you're done writing your review, give it a final look and tap Post in the upper-right corner. Maps will congratulate you by showing how many points you earned from your review.
How to leave a Google Maps review on your computer
If you prefer to complete the process from the comfort of your computer, the process is also easy:
- Open Google Maps in Google Chrome or your favorite web browser.
- Choose the place you want to write about and select Write a review .
- If you can't find the place you want to write about in the list, search for it like you would in Google Maps. Select the place's name and scroll down to the Review Summary section. You'll see a button that says Write a review .
- Give it a star rating and share your experience in detail.
- When you're done, click Post to publish.
How to edit a Google Maps review
There are some cases where a review needs editing. Whether it's to correct a typo or rewrite it because your opinion changed, Google Maps makes it easy to update your reviews.
Update your review from a smartphone or tablet
On your phone, the steps are straightforward:
- Open the Google Maps app.
- Tap the Contribute button at the bottom of the screen.
- Tap View my profile .
- Scroll down to see your recent review. You can also select See all reviews to display older ones.
- Once you're happy with the changes, tap the Post button in the upper-right corner.
Update your review from a desktop computer
It's also easy to make changes using your computer:
- Open Google Maps in your favorite web browser.
- Click on the hamburger menu in the upper-left corner.
- Click Your contributions .
- Click Reviews .
- Make the changes and click Post to publish.
How to become a local guide
Leaving reviews on Google Maps goes beyond simply complaining about a deceiving experience. It's a genuine way to give insights to a large community of users and help them find suitable places by sharing your experience. To incentivize this, you'll earn points for each review, photo, or comment you submit. The more points you earn, the higher your level on Google Maps, and once you reach 250 points, you become a " local guide ." As a local guide, your reviews appear first and you'll have access to exclusive features and rewards. To earn more points, visit the Contribute tab on Google Maps and see what opportunities are available.
Google Maps is much more than reviews
Google Maps is the most complete mapping solution available. (Sorry, Apple Maps). While it may seem simple at first, it offers numerous features that many users are unaware of. If you're new to the app or want to learn more about what it can do, check out our list of the top Google Maps tips and tricks to save time with just a few small tweaks.
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How to leave a review on Google
It’s an understatement to say there are plenty of places to leave reviews online. From Angie’s List to Yelp to Tripadvisor, you can make your feelings known about any kind of establishment: a restaurant most commonly, but also a doctor’s office, a school, a nail salon, or even your local government office.
Google’s online reviews were at one time not seen as a prominent source of information on local businesses, but over the years, Google’s persistence and global reach have put it at the top of online review options. Google also makes it easy to leave a review by allowing you to look up the business on Google’s search engine, or find it in Google Maps along the route the app is helping you follow. This step-by-step guide will explain just how to leave a review on Google.
Read more: How to find your current location on Google Maps
To leave a review on Google, search for the business on the search engine. On the left, the business' information will include a review average and a button to leave your own review. Tap on the button and leave your review. You can upload photos from your device as well. When your review is as you want it, tap on Post to publish the review.
JUMP TO KEY SECTIONS
How to leave a Google review on mobile
How to leave a google review on desktop, can you leave an anonymous review on google, can i leave a review on google without an account, using the google search engine.
Begin with a Google search for the establishment you want to review. Tap on the Reviews button underneath the place’s name.
Give the establishment a rating from one to five stars. This will take you to the page where you can leave a review.
The review page has a few check boxes that correspond to what people search for most in that type of establishment. There is also a button that lets you add photos and a text box where your actual review goes. When you are satisfied with your review, tap on Post to commit it to Google’s collection of reviews of that place.
Using Google Maps
Open the app and look up the establishment you want to review. You can also tap on its name on the map if you can already see it.
Scroll down below the photos section and tap on the Reviews button.
To reach the review page, give the establishment a star rating by tapping on the appropriate star.
The review page will have a text box, of course, but also check boxes for what kind of meal you had, how much you spent, etc. This will help others who are searching for, say, a good place for lunch under $20 a person.
When you have your review composed, tap on the Post button to finalize the process. Anyone searching for this restaurant (in this case) will be able to see your rating and review.
Again, start with a Google search for the place you want to review. Check the address to make sure you have the right business or office.
Scroll down past the business’s hours and busy times to find the Write a review button and click on it.
The review window will come up. You’ll have a chance to rate the restaurant, give specifics about your experience, add photos, and write a detailed review. Click on Post when you finish entering data.
Open Google Maps in your browser and look up the business, school, or other entity you want to review. You can also tap on the name on the map to bring up their Google My Business information.
In their business information section on the left, scroll down until you see the review summary and the button that says Write a review. Click on it.
The review window will appear and you can give the place a rating and start writing your review — notice that the questions the review window asks you are different for a hotel than for a restaurant. When you are done creating your review, click on Post at the bottom right of the review window.
No, it is not possible to leave an anonymous review on Google. This is for many reasons, chief among which is the possibility of someone programming bots to leave hundreds of bad reviews in an attempt to drive their competition out of business.
In general, anonymous reviews carry very little weight. This is why, for example, Amazon has Verified Buyer reviews; they carry much more persuasive power. The problem is that, although there are legitimate reasons to leave an anonymous review, people often use them to spread falsehoods about a business or other entity. Since Google uses information from reviews to produce search engine results, anonymous reviews would reduce Google’s effectiveness in its core function. It’s also important to give a business a chance to respond to criticisms leveled against it, which it can’t be sure it is doing if the review was anonymous.
Maybe you get your email through a personal website. Or maybe your reviews are related to your job, and you want any feedback to them to go to your work address. Regardless of the reason, it is possible to leave a Google review without a Gmail account. But it is not possible to leave one without a Google account. If you try to leave a review while logged out of Google, you will be prompted to log in. But there is also another option on the login page called Use another account.
If you take this option, you will be prompted to enter the alternate email you would like to use instead of a Gmail account. You will need to create a new Google account to use it. If you sign in to your current Google account, your Gmail address will be used for the review.
Then Google’s verification process will begin. They will send you a verification code at the alternate email address you enter. Then you will have to enter personal information such as your gender and date of birth. You will need to enter a phone number. Then you will be asked to verify again by entering a code that is sent to the phone number you enter. It’s quite a process, but you only have to do it once. After that, you can leave reviews under your alternate email, in your new Google account.
Read more: How to save locations on Google Maps
Yes, regardless of how you gain access to the reviews, all Google reviews for that business will be displayed. Any Google review, regardless of what app or service the reviewer used to post it, can be viewed anywhere that Google reviews are displayed.
It began in 2007, when Google started letting businesses post feedback they’d received on their Google Business profile.
There is no limit to how many establishments you can review on Google. In fact, the more you review, and the more helpful your reviews are, the better. you may even be interested in becoming a Local Guide , Google’s term for community members who contribute helpful information to local searches and Maps.
Only one, but you can delete or edit your review if you’d like to make changes.
Google is a publicly traded company owned by a group of shareholders. Founders of Google, Larry Page and Sergey Brin, own most of the shares of the company.
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Add a rating or review · To score the place: Tap the stars. · To write a review: Under “Share more about your experience,” enter what you want to say. · To add
Add a rating or review · On your computer, sign in to Google Maps. · On the left, scroll and click Write a review. · To score the place, click the stars. You can
Leave a Google review in the mobile browser ... Step 2: In the search results, click the Reviews section and tap on the star icons (choose 4 or 5
Write A Google Review From Your Browser · Log into your Google account, and search for the business you want to review. · Find the reviews area (next to the star
The pane displaying the selected location's information will appear on the left-hand side of the browser window. Scroll to the “Review Summary”
Open your internet browser; Search Google for a local business; Click Write a Review, found by scrolling down on a business's listing or by
Do a Google search for Care Dimensions (https://www.google.com/search?q=Care+Dimensions) and look for a Star Rating on the right-hand side.
How to leave a Google review on desktop · 1. The customer must find the business's Google Business Profile. · 2. Next, they must click the “Write
How to Write a Review on Google Using a Web Browser · Open any browser. · Go to the Google Maps website. · Search for the name of the business that
How to leave a Google Maps review on your computer · Open Google Maps in Google Chrome or your favorite web browser. · Click the hamburger menu in
To leave a review on Google, search for the business on the search engine. On the left, the business' information will include a review