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The importance of a customer service cover letter
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Customer service representative cover letter templates
Looking for a job in customer service ? In order to succeed, you need a cover letter that highlights your skills and experience in the industry. Check out these customer service representative cover letter examples to get started. These templates will help you create your own letter that stands out from the rest, which is exactly what you need to get a job in the customer service field.
This may be your first contact with a potential employer, so it’s important to make a good impression. A customer service cover letter is an opportunity to showcase your skills and experience in the industry, as well as your ability to communicate with customers effectively.
The right cover letter can show potential employers that you’re the perfect candidate for the job. So take the time to create a well-written cover letter – it could be the difference between landing your dream customer service job .
To get started, you need to title your cover letter. It should be specific to the job in question, as well as the company you’re applying to. For example, “Customer Service Representative Cover Letter for XYZ Company”.
This will let potential employers know that you’re serious about the customer service position and it will help them find your letter when searching through applications.
You may also want to include your contact information in the title so potential employers can easily get in touch with you. However, be sure to check the application process before doing this as some companies prefer that you only include your contact information in the body of the text.
Once you have a catchy title, you have the base of your cover letter complete.
- [Role] – [Your Name]
- [Role] – [Your Name], [Contact Information]
- [Your Name] – [Role], [Contact Information]
- Customer Service Representative Cover Letter – [Your Name]
- [Your Name], [Role]
- Cover Letter For [Role] – [Your Name]
- [Your Name] – Cover Letter
- Cover Letter [Your Name]
Now that you have a title, it’s time to start writing the body of your cover letter. Here are some things you should include, as well as some you should rather avoid.
Always add your contact information, even if you have already added it in the title. Also include the date on which you are sending the letter.
Start with a professional greeting, such as “Dear Mr./Mrs. [Employer’s Last Name]”, if you know the name of the person reading it. Otherwise, use a general greeting such as “Dear Hiring Manager” or “To whom it may concern”.
In the first paragraph, introduce yourself and explain why you’re interested in the job. This can be crucial, as it will give the potential employer a good first impression of you.
Then, in the second paragraph, describe your skills and experience in customer service. Be specific and include examples of times when you’ve gone above and beyond for customers.
Don’t be afraid to highlight your relevant skills and experience, as this is where you can show them why you’re the perfect candidate for the job. You can use either a chronological format to list your experience in reverse order or a functional format to group your experience by skill without listing the specific job roles.
In the third paragraph, talk about your goals for the future and how you see yourself fitting into the company . It’s important for recruiters to see that you’re looking for a long-term position and not just any odd job.
Finally, thank the employer for their time and consideration and end with a professional sign-off such as “Sincerely”. Don’t forget to add attachments, such as your resume and any relevant certificates.
- title with the highlighted position you are applying for
- closing paragraph
- attachments – resume and certificates, etc.
Dear Hiring Manager,
I am writing to apply for the [Role] position at [Company Name]. I am a highly motivated individual with great customer service skills and experience, so I would be a valuable asset to your team.
In my previous customer service roles, I have always gone above and beyond for customers. I have a natural ability to build relationships and solve problems, so I am confident that I can provide excellent service to your customers.
My previous role as a [job title] has given me the organizational skills and experience necessary to excel in this role. Moreover, I managed to achieve [achievement/task] while working at my previous job, which proves that I am capable of [skill/competency].
By joining your team, I hope to develop my skills further and contribute to the success of the business. I see myself fitting in long-term, and I am eager to use my skills to help the company achieve its customer service goals.
Please find attached my resume and certificates for you to read. I am able to start work immediately.
Thank you for your time and consideration. I look forward to hearing from you soon.
Dear [Employer’s Last Name],
My name is [Your Name] and I am writing to apply for the [Role] position at [Company Name].
As a [job title] with [X] years of experience, I have developed strong customer service skills. Be it handling customer complaints or providing solutions to their problems, I am always willing to go the extra mile.
In my previous roles, I have often been commended by my superiors for my excellent customer service skills. My previous responsibilities also include handling [type of work], and I am confident that I can do the same for your company.
Furthermore, I am proficient in [skills], which I believe will come in handy in this role. I also have extensive knowledge of [education] and relevant experience working with [experience]. All of the above, I believe, makes me an excellent candidate for this position.
I am eager to use my communication skills and experience to contribute to your company’s success and greater levels of customer satisfaction. I am looking for a long-term opportunity where I can grow and develop my skills further, and I am eager to use my skills and experience to provide exceptional customer service to your customers.
Please find my resume and certificates attached for you to read. I would appreciate it if you could contact me for an interview at your earliest convenience.
I would like to thank you in advance for your time and consideration.
I am writing to apply for the [Role] position at your company. I have experience in customer service and I believe this makes me an ideal candidate for the job.
In my previous roles, I have often been praised for my excellent customer service skills. I am a natural problem solver and I always go the extra mile for customers, hence I am confident that I can provide excellent service to your company.
My previous role as a [job title] has given me skills that can benefit your company. As a [Previous Job Position] I managed to achieve [Accomplishment], which has given me the necessary experience to excel in this role.
Joining your company would help me develop my skills further and contribute to the success of your company. I see great potential for myself at [Company Name], where I would like to contribute to the success of the organization by providing excellent customer service.
Attached are my recommendations, resume, and certificates. I would be grateful if we could arrange an interview as soon as possible. Thank you for your time and considering my application.
Dear Mr/Mrs. [Employer’s Surname]
My name is [Your Name] and I am writing to apply for the position of Customer Service Representative.
I know that excellent customer service is the key to success in any business and I am confident that I have the skills and experience to deliver bespoke service to your clients.
I have [X] years of experience working in customer service and I have developed strong communication and interpersonal skills throughout my career. I have a natural ability to build rapport with customers and I am always able to diffuse difficult situations.
During my time at [Current/Previous Company Name] I handled [Type of Work], and I am confident that I can do the same for your company. Furthermore, I am also proficient in [Skills], which I believe will come in handy in this role. I speak numerous languages as well, which I think will be beneficial to the international profile of your company.
I am looking for new challenges in the field of customer service and I believe that your company can provide me with that. I am willing to devote my time and energy to the success of your company by taking this opportunity to join your team as a [Role].
Please find my resume and certificates attached. I also have included a [Type of Document], which should give you a better understanding of my skills and experience. I would appreciate it if you could get back to me regarding my application at your earliest convenience.
My availability is as follows: [Availability]. Thank you for your time.
Dear [Name of Hiring Manager],
I am writing to apply for the position of [Role] at your company. This role is the perfect opportunity for me to utilize my customer service experience in a new and exciting way.
I have worked as a customer service representative for [X] years, and have gained a deep understanding of how to provide excellent customer service. In my current role, I handle [Tasks] on a daily basis and contribute to creating a sales strategy that is aligned with customer service goals. I am confident that I can bring the same level of dedication and excellence to your company.
I am a people-person, and enjoy working with others to resolve issues. I am patient, efficient, and always maintain a positive attitude, even in challenging situations. These qualities have helped me succeed in my current role, and I am confident that they will help me excel in the role of [Role] at your company.
I am excited to have the opportunity to put my skills and customer service industry knowledge to work for your company, and would appreciate being given the chance to do so.
I have attached my resume and contact details below. Thank you for the opportunity to apply for this position, and I look forward to hearing from you soon.
To Whom it may concern,
Please accept this letter and attached resume as my application for the Customer Service Representative role at your company.
As a customer service professional with [X] years of experience, I am confident in my ability to provide excellent service and support to your team. In my current role, I handle customer inquiries via phone, email, and live chat , and have successfully resolved a high volume of customer issues. I am also proficient in [Software Program] and have experience handling customer billing inquiries.
With so much experience in customer service, I am confident that I can be an asset to your team and provide the high level of customer service that your company is known for. I would appreciate the opportunity to discuss my qualifications further with you and hope to hear from you soon.
I have attached my resume for your review. I am available to start work on [Date]. Thank you for taking the time to read and consider my application.
[Your Name], [Your Phone Number], [Your Email Address]
I am writing in regard to the customer service representative opening at your company. Based on my skills and extensive experience, I believe that I am a perfect match for this role.
I have [X] years of customer service experience and have handled a wide range of clients’ inquiries and issues. I am patient and efficient in my work, and always maintain a positive attitude. These qualities have helped me succeed in my current role as a customer service representative.
As my quality control score indicates, I consistently resolve customer issues in a satisfactory manner. In addition, I have received positive feedback from clients regarding my work. Furthermore, I have successfully completed [several/many/number] training courses related to customer service. I also have a highly organized work ethic.
I am confident that I can provide the same level of dedication and excellence to your company if given the opportunity. I have attached my resume for your consideration, and am available to start work on [Date]. Thank you in advance for your time. Sincerely,
It’s easy to overlook a cover letter when applying for jobs, but taking the time to write a good one can make all the difference. Here are some tips on what to include and how to format your customer service cover letter:
- Be clear about the job you’re applying for – include the title of the role you’re interested in and where you saw it advertised.
- Be sincere, honest, and enthusiastic – a bit of enthusiasm goes a long way in customer service.
- Be concise – try to keep your cover letter to one page, including attachments.
- Use simple language – avoid using jargon, abbreviations, or acronyms that the reader may not understand.
- Edit and proofread carefully – make sure there are no grammar or spelling errors in your cover letter.
- Communicate that you’ll bring value – highlight what you can do for the company, not what they can do for you.
- Don’t repeat yourself on your resume – focus on why you’re a good fit for the job and mention specific examples.
- Don’t use generic phrases – employers want to see that you’ve done your research and understand the company.
- Customize each cover letter – don’t send out the same generic message to every employer.
- State your availability – if you’re currently employed, let the employer know when it would be possible for you to start or attend an interview.
- Mention specific skills – don’t just say you have good customer service qualities, describe some real scenarios too.
- Quantify your accomplishments – if you can, include numbers or percentage to show how you’ve helped in the past.
- Keep it professional – use a formal tone and avoid using contractions (such as “don’t” or “can’t”).
- Check the job posting – make sure you address any specific requirements that are mentioned in the advertisement.
- Use an appropriate sign-off such as “Sincerely” “Best regards” or “Thank you for your time”.
- Include attachments like your resume, cover letter, or any other relevant documents.
Writing a good customer service cover letter is important if you want to get ahead in the job market. Customize each letter and include specific examples of your skills/accomplishments. With these tips in mind, you’ll be able to write a winning cover letter in no time.
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What are some tips for writing a great customer service cover letter?
As long as you take the time to write a new one for every application and include examples of your accomplishments, you should be able to write a great customer service cover letter. Make sure it sets you apart from the rest, and avoid using generic phrases. Don’t forget to edit, proofread carefully, and include relevant attachments before sending it off.
How can I make my cover letter stand out?
Customize each one to the particular company and job you’re applying for. Mentioning specific skills that are relevant to the job will also help your cover letter read better. When personalizing each letter, make sure to do your research about the company beforehand. The greater your knowledge, the more you can show off in your letter.
What is the most important thing to include in a customer service cover letter?
Getting straight to the point, being clear and concise, and highlighting your customer service skills are key. The most important thing is to focus on what you can do for them rather than vice versa. If you’re able to show off your value and accomplishments in a one-page letter, then you’re on the right track.
What to avoid mentioning in your customer service cover letter?
While you want to focus on your positive attributes, avoid sounding arrogant or entitled. Be humble, and let your accomplishments speak for themselves. You should also avoid using any contractions in your cover letter, as this can make it come across as too informal. Double check it before hitting “send” as well to make sure you haven’t made any mistakes.
What if I don't have any customer service experience?
Don’t worry – you can still write a great cover letter. If you don’t have any direct customer service experience, focus on other relevant skills that you do have. For example, if you have experience working in a fast-paced environment or handling difficult situations, those are both great qualities to mention. Sometimes soft skills are just as important as hard skills.
Should I include references in my customer service cover letter?
It never hurts to include references in your cover letter, but it’s not always necessary. If you have a personal connection to the company, or if you know someone who works there, those would also be great people to include.
Recommendations work as social proof and make you appear trustworthy, but only include them if you’re on good terms with your referees. If not, it’s probably best to leave them out and focus on using your space to highlight your own accomplishments and skills.
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Customer service cover letter examples
Customer service cover letter examples and tips, ready for the next step in your professional journey use our customer service cover letter examples to stand out from your competition and set yourself up for success..
By John Kearney, Vice President, Customer Care
Last updated November 4, 2022
Six to seven seconds —that’s how long hiring managers spend looking at a customer service resume, on average. If you want to land an interview , you must stand out from your competition. The best way to do that is with a compelling customer service cover letter.
Learn how to write a cover letter that will grab the hiring manager’s attention and get your job application moved to the top of the stack.
Importance of a customer service cover letter
- How to write a cover letter for customer service
Customer service cover letter best practices
Stand out with a strong cover letter.
The myth that you don’t need a cover letter has been busted time and time again. In a 2020 survey, 65 percent of hiring managers and recruiters said that cover letters influenced their hiring decisions. Because your customer service resume cover letter introduces you and your resume to your potential employer, it’s essential to make a great impression.
The right cover letter can tip a decision in your favor if the hiring manager is torn between you and another candidate. If you execute it properly, your cover letter can provide more detail on how your skill set aligns with the customer service role and contextual information that resumes usually lack.
Getting inspiration to write your customer service representative cover letter can be tough. Here are short cover letter samples to help boost your creativity.
Sample cover letter 1
123 Tutone Dr., Portland, OR 97035 | (614) 867-5309 | [email protected]
Tutone Ink 389 Lunar Dr. San Francisco, CA 94103
Dear Mr. Tom Allen ,
I am thrilled to apply for the Customer Service Representative role at Tutone Ink . In my eight years of experience in customer service, I’ve always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for.
In my prior role as a Customer Service Representative at Swimfish , I gained extensive experience across several facets of customer service, including:
- Managing sensitive customer information
- Providing personalized support
- Delivering a great customer experience
I consistently produced results at a high level, resolving 20 to 30 tickets per day . Among my peers, I’m known for being approachable, personable, patient, and driven. I always strive to improve my skills, learn on the job, and deliver enjoyable customer experiences.
I understand that propelling a company’s mission through every customer interaction is critical to fostering long-term loyalty—and that’s exactly what I’ll do at Tutone Ink . I aspire to grow with your company, and the experience I will gain as a Customer Service Representative at Tutone Ink will enable me to develop those skills and set me up for professional success.
I look forward to discussing my qualifications with you. Please let me know if I should provide any additional information. Thank you very much for your time and consideration.
Sample cover letter 2
Dear Tutone Ink hiring manager ,
I am excited to submit my application for the Call Center Representative role at Tutone Ink .
I came across this job posting on the company’s website . After comparing the responsibilities to my skills and experience, I felt like this was the perfect fit for me.
I believe my three years of experience in customer service have prepared me to succeed in this position. Some of the skills I think would be an asset to your company include:
- Customer service : I use verification software and a predefined process to provide top-level customer care to callers and promptly resolve problems.
- Bilingualism : I speak either English or Spanish to communicate with callers to establish rapport and ensure all the information I provide is clear and understood correctly.
I look forward to hearing from you and welcome the opportunity to tell you more about my experience and qualifications.
Sample cover letter 3
Jenny Heath 123 Tutone Dr., Portland, OR 97035 (614) 867-5309 [email protected]
Tutone Ink 389 Lunar Dr. San Francisco, CA 94103 10/31/2022
I saw your job posting on Indeed.com and immediately had to apply. Like Tutone Ink , I also share the mission to build lasting relationships with customers by delivering personalized and proactive customer service.
Throughout my experience in the service industry, I’ve always aimed to be resourceful and efficient by creating seamless experiences for my customers . I’m known as a results-driven, empathetic person who respects customers’ time and strives to deliver effective solutions in every interaction. I aspire to become a leader in customer service, and the Customer Service Representative role at Tutone Ink would be the cornerstone of my career path.
I’ve worked for eight years in customer service, and I always go above and beyond what’s expected of me. As a CSR at Swimfish , I helped design a new sales strategy to seamlessly upsell customers and consistently deliver value . Within 14 months of implementing this strategy , our company saw a 20 percent increase in customer satisfaction .
I was responsible for leading service agent training and gained a reputation for being a positive and enthusiastic team player . As a training specialist, I taught agents how to be careful and patient listeners. I also ensured they had extensive knowledge of our products as well as the tools we use, including Excel and Zendesk Suite .
I’d appreciate the opportunity to demonstrate my skills in customer service at Tutone Ink . I look forward to discussing my qualifications with you and would like to thank you for your time. Please contact me if you need additional information.
Sample cover letter 4
I’m reaching out today because I’m interested in the Customer Success Manager position at Tutone Ink .
I felt drawn to your company because I’ve heard from several of your customers that Tutone Ink’s products help them make genuine interpersonal connections—no matter how large they grow. I think this people-first mindset says a lot about your company, and I find the prospect of working for a business that values relationships and open communication very exciting.
After reviewing the job opening, I believe my hard skills, seven years of industry experience, and a degree in business administration make me an excellent candidate for this position.
During my time as a customer service professional, I had the pleasure of working for Tech Atlas, Reform Service, and Innovative Solutions . My experiences at these companies helped me develop skills like relationship building, sales, conflict resolution, organization, and time management . I’m certain these skills will help me succeed in this role.
Some other skills I can bring to your company include:
- Customer service : I answered 50+ calls a day, making sure that all issues were resolved promptly and that the caller had a positive experience to increase customer loyalty and encourage future purchases.
- Project management : I sent work orders to the operations team and assisted with prioritizing urgent tasks to reduce delays and ensure 100% customer satisfaction.
These are just a few of my qualifications that I believe will enable me to provide the best service possible to Tutone Ink customers. Thank you for taking the time to review my application. I hope to hear from you soon!
All the best,
Sample cover letter 5
Dear hiring manager ,
I hope this letter finds you well. I am writing today to express my interest in the Customer Experience Agent position at Tutone Ink .
I have been working in the customer service industry for two years and have degrees in business administration and Spanish . I’m passionate about breaking down barriers and ensuring every client has a positive experience.
I believe my personal and professional experiences provided me with the necessary skills to deliver top-of-the-line support to each customer I interact with and also exceed expectations.
I can bring the following skills to your company:
- Communication : I am fluent in English, Spanish, and Japanese and have a solid understanding of cultural norms. I am also constantly striving to improve my linguistic skills to ensure I’m capable of communicating clearly and respectfully in all situations.
- Customer service : I have experience answering high-volume inbound calls promptly and accurately using a pre-approved script, triaging incoming requests, assigning them to the correct department, and composing thoughtful follow-ups.
I believe these skills will translate well to the Customer Experience Agent position and help me provide complete customer satisfaction.
I am passionate about people, and I know I will thrive in a customer-facing role. I’m also thrilled about the prospect of working for Tutone Ink because I want to continue working closely with people and putting my problem-solving skills to the test.
I am also confident that if selected for this role, I’ll consistently be a team player, meet deadlines, provide high-level customer care, and exceed expectations at every given opportunity.
Thank you for your time and consideration, and I look forward to hearing from you.
Sample cover letter 6
I am extremely interested in the Customer Service Representative role at Tutone Ink . My eight years of experience in customer service, paired with my passion for helping people , make me an ideal candidate. This role also perfectly aligns with my future career goals: I aspire to lead my own team, and the experience I will gain as a Customer Service Representative will enable me to develop those skills and set me up for professional success.
My time as a CSR at Swimfish gave me valuable experience across several facets of customer service, including:
- Delivering great customer experiences
I demonstrated strong results through my work by resolving 20 to 30 tickets per day . Among my peers, I’m known for being approachable, personable, patient, and driven . I’m always working to improve my skills, learn something new each day, and provide enjoyable customer experiences.
I welcome the opportunity to discuss how my customer service experience and skills will be an asset to the Tutone Ink team. Thank you for your consideration, and I look forward to hearing from you.
Sample cover letter 7
Dear Mr. Allen ,
I’m reaching out today to express my interest in the Chief Experience Officer position listed on the Tutone Ink website. I have been working in customer service for almost 10 years and excel in multi tasking, relationship building, project management, and communication.
My ability to effectively communicate with customers and quickly develop solutions helped me exceed expectations in similar roles in the past:
- I propelled a 16.9% increase in second-time purchases from clients I directly consulted.
- I closed 18+ support tickets a day, typically while the customer remained on the line.
- I answered 50+ inbound calls daily and found a unique solution to each issue.
I’m excited by the possibility of working for Tutone Ink because it is clear to me that the company values a customer-first approach and gives its staff the necessary tools to not only succeed but also to provide a one-of-a-kind experience.
I believe my work experience and skills make me an ideal candidate for the Chief Experience Officer position and a strong addition to the company. I look forward to discussing this role more with you soon.
Thank you so much for your time and consideration.
Sample cover letter 8
I recently came across Tutone Ink’s job opening for a Customer Success Manager , and I wanted to reach out to express my interest in the position.
With three years of experience in similar customer care roles, I have the skills and qualifications to provide excellent service to each of Tutone Ink’s current and prospective customers.
In my current role, I’m responsible for answering inbound phone calls, troubleshooting tech issues, and triaging support requests. As I’ve carried out these tasks, I’ve had the opportunity to develop various skills, such as:
- Customer service : I answer 45+ inbound calls a day, delegate tasks to the appropriate departments, stay on top of operations to ensure timely resolutions, and handle customer follow-ups to ensure they don’t have any unresolved issues.
- Communication : I de-escalate tense situations with customers and find satisfactory resolutions that leave callers with a positive impression of the company.
I’m excited by the prospect of working for Tutone Ink because the company has strong customer-first values , and based on the Customer Success Manager job description, I believe I would be a great fit. If you agree, please reach out and schedule an interview. I would be thrilled to meet with you and discuss my qualifications.
Sample cover letter 9
Jenny Heath 123 Tutone Dr., Portland, OR 97035 (617) 867-5309 [email protected]
I recently came across your job posting for the Customer Success Representative position at Tutone Ink , and I immediately knew I had to apply.
As a customer service professional with eight years of experience in the industry, I have a strong grasp of what it takes to provide excellent care to any customer, no matter what issue they are facing.
I also noticed that the job responsibilities closely align with my qualifications and interests. Combined with my drive to always go the extra mile, I have no doubts that I would be a great fit for this role.
Some skills that I can bring to Tutone Ink include:
- Proficiency with CRMs and word-processing applications
- Conflict resolution and mediation
- Strong written and verbal communication in two languages
I look forward to speaking with you about how my customer service experience can translate to the Customer Success Representative position at Tutone Ink . Thank you for taking the time to review my application, and I hope to hear from you soon.
Sample cover letter 10
I recently learned about the Customer Engagement Representative job opening at Tutone Ink and would like to formally submit my resume. I have several skills and qualities that would be beneficial to your company and enable me to succeed in the role.
Some of my past accomplishments include:
- Implementing automated communication channels that cut down caller wait time by an average of six minutes.
- Effectively delegating tasks and responsibilities in order of importance to maximize efficiency and customer satisfaction.
- Practicing social listening and data analysis to fine-tune communications and better connect with customers while also anticipating their questions and concerns.
No business can stay afloat, much less thrive, if it doesn’t strive to support customers and build relationships with them. My experience as a customer service professional has not only taught me these lessons but also how to exceed customer and company expectations . I approach every task with a customer-first mindset and a positive attitude, which helps keep customers calm as we tackle their issues together and find the best solution.
I believe my experience and commitment to excellence make me an ideal candidate for the Customer Engagement Representative position. If you agree, please reach out and schedule an interview with me. Thank you, and I look forward to meeting and speaking with you.
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How to format and write a cover letter for customer service in 7 steps
When writing your cover letter, it’s important to communicate the information that defines you in the right way. A strong structure for your cover letter can keep your points organized so the hiring manager can quickly and easily see what sets you apart.
Follow these seven steps to help you write your customer service cover letter.
Step 1: Write a title and header
The title of your cover letter should include your name and be specific to the job you’re applying for and the company you’re sending it to.
For example, you can format the title of your cover letter like this:
[Position X] : [Company Y] | [Name] or Customer Service Representative: Tutone Ink | Jenny Heath
Next, create a header to add your contact Information:
- Your full name
- Phone number
- Your email address
- Links to your professional social media profiles (LinkedIn)
- Personal website (optional)
Make sure your email address and any social media links you include are professional. Listing your “[email protected]” email address from 2003 doesn’t make the best impression on a hiring manager.
Providing your (up-to-date) LinkedIn profile is all you need when it comes to social media—unless another social media profile showcases skills that align with your desired role.
Step 2: Start with a greeting
Start your customer service specialist cover letter by addressing the hiring manager by their name—personalization helps you stand out more, especially if you need to do research to find the name.
If the job posting doesn’t include the hiring manager’s name, you can check out the company’s website—or pop over to LinkedIn and search for the company. From there, you can see the employees who are on LinkedIn to find the most relevant contact.
If you don’t find that information, try using something like “Dear Hiring Manager” or “Dear Recruiting Manager.”
Step 3: Grab attention with your introduction
Following your greeting, the first paragraph should do four things. You’ll want to:
- Introduce yourself
- Show your interest in the position
- Explain why you’re a good fit
- Say it in a compelling way
The last point is the most important and can feel the most challenging. But simply offering a statement of your experience and your expertise—and then backing it up with some proof—can raise eyebrows.
Dear Mr. Chips,
I’m thrilled to offer my eight-plus years of seasoned customer service experience to Tutone Ink for your customer service representative position.
Step 4: Impress with your second paragraph
Every job requires a range of skills . This is why it’s important to show you’re a well-rounded candidate. Describe how your past experiences evidenced your soft skills, like your ability to problem solve and collaborate with others.
Also give examples of your hard skills, such as experience with specific customer service software like Zendesk .
- Grab attention by highlighting two or three of your top achievements
- Include data and stats to show the impact of your work
- Mention the most relevant hard and soft skills
- Summarize your work experience
Step 5: Relate to the company in the third paragraph
In this section, explain why you want to work for the company. Do your research and provide detailed reasons to show the hiring manager that you’re serious.
This is another great opportunity to reiterate why you’re the perfect candidate and a good fit for the job.
Step 6: Leave them wanting more with your conclusion
Finally, in the last paragraph, you’ll want to thank the hiring manager for their time and consideration. You can also summarize your interest in the position and your commitment to the next stages of the hiring process.
Include an attention-grabbing call to action, too. You can even inject some personality and humor into it to leave them wanting more.
Step 7: Use the appropriate formal closing
Always close on a formal note. Examples for your closing include:
- Best regards
- Kind regards
Here are a few best practices to keep in mind while writing to make your customer service cover letter shine.
Include an elevator pitch
In the second paragraph of your cover letter, explain in a few sentences:
- What makes you a good fit for the position
- Why you’re excited to join the company
- How this position matches your career goals
Showing excitement about the role is key. Think about it from the hiring manager’s perspective —lukewarm candidates who are just looking for a job are less likely to stand out.
Make it scannable
Hiring managers are busy, so they won’t want to dig through long, dense paragraphs packed with unnecessary information. Keep your cover letter brief and cut the fluff.
Ensure your cover letter is easy to scan—draw attention to the most important points you want the hiring manager to see by using:
- Bullet points
You can also format your cover letter in a way that mirrors the unique aspects of the company. For example, if you research the company and find that it has a vibrant, creative culture, don’t be afraid to experiment with outside-the-box elements like colors, designs, and playful fonts. (But never, ever use comic sans).
Tell a story
Your cover letter shouldn’t just repeat what’s in your resume. Use this opportunity to provide more context and to describe one of your success stories as a customer service agent.
Pick a certain project or experience where you demonstrated specific skills mentioned in the job description. Cover letters are a great way to showcase your passion and who you are as an individual.
Whenever possible—and especially when highlighting your accomplishments—include data to support your claims. For example, if you performed particularly well in a previous customer service position, make sure you quantify that by mentioning your fast resolution times or your overall satisfaction score.
Using hard numbers and metrics will illustrate your impact and give you an edge over your competition.
Show your passion for customer service
Aside from highlighting your customer service skills and experience, express your enthusiasm for the industry. The hiring manager is looking for a long-term employee who can grow with the company. At the end of the day, they want someone who’s passionate about customer service and eager to deliver top-notch experiences.
A cover letter should reflect your drive as a candidate. Attention to detail is a core skill for any job, and ensuring you have an error-free cover letter is a must. Use tools like Grammarly to double-check your spelling and grammar.
It’s also a good idea to ask someone else to proofread your cover letter, in case there are mistakes you missed. There’s no worse feeling than noticing an error seconds after you hit send—having a fresh pair of eyes to review your cover letter can save you from that easily preventable horror.
While it’s essential to have a thorough resume that summarizes your core competencies, a customer service cover letter is your chance to show off your personality and pitch your potential to the hiring manager. Don’t let it be an afterthought—it deserves just as much attention as your resume.
Want to prepare for what’s next? Get ready to crush your interview .
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How to write a great cover letter for customer service jobs
Copy and paste this sample cover letter into any document to get started.
How to customize your cover letter:
1. Verify the hiring manager's name and address the letter to a specific person. 2. Make your letter stand out by highlighting relevant customer service skills without restating information from your resume. 3. Make a statement about the company to show you are familiar with the work it does. 4. Close the letter with a request for the hiring manager to contact you about discussing the job further. 5. Proofread the letter before sending and make sure the contact information is correct. 6. Double-check the hiring manager's name.
Ms. Alice Smith Hiring Manager ABC Company 123 Main Street City, ST 11111
Dear Ms. Smith:
I recently learned about the entry-level customer service position available at ABC Company. I am familiar with your company and personally use several of your products. I believe I have many skills that make me an excellent candidate for this position, and I have a background in building strong customer relationships. Please consider my application for your customer service position.
I realize that customers are the most important part of building a business, and keeping customers satisfied can lead to sustaining loyal customers. My experience in the service industry has taught me how to both reach and exceed customer expectations and provide service that they can count on. I am a focused person, and I am always willing to go beyond the minimum expectations to make sure I serve customer needs. I approach new situations with enthusiasm and enjoy the challenge of learning something new in my work.
My background and proven commitment to creating strong customer relationships make me an ideal candidate for this position. I would appreciate the opportunity to discuss this customer service position and my qualifications with you. I invite you to contact me at your earliest convenience to arrange an interview. Thank you for your consideration of my application, and I look forward to hearing from you soon.
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Customer Care Specialist Customer Experience Manager Customer Service Coordinator Customer Service Leader Customer Service Manager Customer Service Supervisor
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Home Cover Letter Examples Customer Service Cover Letter
Customer Service Cover Letter
December 22, 2022 | By the Resume Genius Team | Reviewed by Samuel Johns, CPRW
Write a job-winning cover letter for customer service work by downloading any of our customer service cover letter examples and using it as a template when you write your own. We also provide three tips specifically for writing a good CSR cover letter.
Not satisfied with this design? Find more options in our collection of cover letter templates .
Additional Templates & Samples Like a Customer Service Cover Letter
Cashier cover letter, front desk cover letter, retail sales associate cover letter, store manager cover letter, grocery store cashier cover letter.
- Call Center Representative Cover Letter
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Flight attendant cover letter, customer service cover letter template (text format).
Be sure to format your cover letter correctly to ensure it’s easy to read and looks professional.
[Hiring Manager’s Name] [Company Name] [Company Address] [Phone Number] [Email Address]
Dear [Ms./Mr./Mx.] [Hiring Manager’s Name],
I’m writing to you regarding [Company Name]’s Customer Service Representative opening. I’ve been working as a Customer Care Specialist at Satellite TV Co. for more than 2 years and have developed impeccable phone manners, and an ability to calm agitated or distressed customers. I’m accustomed to working on multiple projects simultaneously, and I can offer new ideas to help your company grow and surpass all goals and objectives.
My relevant experience includes the following highlights:
- Making and receiving 90+ calls a day to give technical assistance and sign new customers
- Implementing a new strategy that reduced customer cancellations by 5% and contributed to a 10% annual revenue increase
- Maintaining an 85% customer satisfaction rating (15% higher than the company average)
My experience at Satellite TV Co. has helped me improve my leadership skills, gain organizational skills, and develop extensive knowledge of how to upsell services and goods to potential clients. I also worked at Scottrade as a Customer Service Intern, providing technical support to 10+ clients daily. Additionally, I earned praise from my managers by memorizing the company’s full list of products and prices.
I’m looking forward to discussing my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for your open Customer Service Representative position. You can contact me at 212-256-1414 or at [email protected] Thank you for your time and consideration.
How to write your customer service cover letter in 2023
Learning how to put together a cover letter for the specific job(s) you want will help you land more interviews.
To land a good job as a customer service representative in 2023, you’ll need a great cover letter to make your job application stand out to employers. The demand for customer service professionals is projected to decrease by 4% through 2031 as the industry implements AI technology that reduces the need for human workers .
But even though the number of available jobs may decrease, you can still get a customer service gig as long as you know how to write a great cover letter.
Here are three tips to help you write a customer service cover letter that convinces employers you’re the right person for the job:
1. Highlight your customer service skills
As a customer service specialist, you need both hard and soft skills to do the job effectively. Your hard skills are abilities you learned through training, such as customer service chat software. Whereas soft skills are personality traits that help you manage your work and interact with others.
The best customer service representatives use soft skills like patience and empathy to relate to customers, and know how to be persuasive without seeming pushy.
Here are some customer service skills to include in your cover letter to get employers interested in your application:
- Active listening
- Communication skills
- Public speaking
- Ability to use positive language
- Interpersonal skills
- Time management skills
- Critical thinking skills
- Problem solving skills
- Fast learning
- Clerical skills : Microsoft Excel, Google Sheets, typing, basic math
- Remote communication skills : Zoom, Microsoft Teams, Google Meet, Slack
- Pandemic safety protocols : personal protective equipment (PPE), social distancing, temperature checking
2. Give examples of your achievements (with hard numbers)
Show employers you have the right customer service skills to excel by giving examples of your accomplishments in your cover letter. And use numbers wherever possible to give employers a clear picture of what you accomplished.
Here are good examples of some customer service achievements in a cover letter backed up with hard numbers:
Even if the job description asks you to write a simple, short cover letter , you should include hard numbers to make your application stand out.
3. Show your passion for customer service
Customer service employers prefer to hire candidates who are passionate about ensuring every customer has an excellent experience. Companies also want to work with people who are genuinely excited about their brand — a fact that’s especially true for customer service specialists who speak directly to clients.
Use your cover letter to show employers that you truly care about your work, and that you’d be a great brand representative. Here are three strategies for conveying passion in your customer service cover letter:
Consider opening your cover letter with a storytelling approach to connect a personal passion to the company or role. Don’t sell yourself too hard, though. Sounding too “salesy” is the easiest way to turn off an employer.
Here’s an example of an over-the-top storytelling opening, followed by a more appropriate rewrite:
ChocoChunk candy bars are all I ever eat. Seriously, I’m on the verge of developing diabetes as a direct result of my love for your products. But I don’t care. I’d rather eat your delicious chocolatey goodness and die happy than cut it from my diet — and that’s why I’d be a perfect ChocoChunk Retail Sales Representative.
Every Christmas and Easter when I was a kid, my parents gave me ChocoChunk candy bars. Your delicious offerings have a nostalgic place in my heart, and they’re still my go-to sweet treat. True appreciation for your products and my customer service experience make me an ideal candidate for your open Retail Sales Representative position.
The best cover letters include research about the company. Check your target company’s website and social media accounts, and find a way to connect your talents to the company’s vision and values, like this:
I’ve been keeping up with JaneVision’s recent rebranding, and I believe I’m the perfect candidate to help you on the front lines as a Customer Service Specialist. My current company implemented a similar repositioning strategy in 2020, and I led a special task force responsible for explaining our rebrand to customers.
Be authentic but also use persuasion in your cover letter. Think about how you’d close a sale in person, and use the same techniques to make your cover letter for customer service work. Keep your tone personable, but focus on addressing the company’s needs and offering the best solutions to their problems.
Here’s an example from a persuasive cover letter ending :
Your job ad said you’re looking for an “individual with a passion for helping others understand new social media technology.” Considering the skills and achievements outlined above, I’m confident I’m the perfect match for this particular role. I’m excited to connect with you and discuss my qualifications further in a Zoom interview or in person.
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As an exceptional customer service agent, one of your first and most important duties is to persuade the hiring manager to give you an interview and hire you for the position. Your cover letter is a unique chance to draw attention to your resume and set yourself apart from the other applicants. Consulting examples such as our professional customer service agent cover letter sample is an excellent technique to help generate ideas for writing a letter that starts up a conversation with the hiring manager about your qualities. The thought of a blank page may be overwhelming, so we have also incorporated a few suggestions to help you begin.
Professional Customer Service Agent Cover Letter Sample
Customer Service Agent Cover Letter Must-Haves
By using a professional and friendly tone, avoiding errors, and sticking to details relevant to the position, you will let the hiring manager know you are the right fit for the job. A successful customer service agent encourages trust and confidence from the customers and the business. Select several essential job description qualifications and apply your work history to emphasize and highlight how you match them. Consult the professional customer service agent cover letter sample as a guide to ensure you don’t just reiterate what you list on your resume. The hiring manager is probably reading resumes and cover letters from hundreds of applicants, so keep your letter concise.
Best Action Verbs for a Customer Service Agent Cover Letter
As revealed in the professional customer service agent cover letter sample, you can stand out as the top candidate by using strong action words such as moderated, addressed, influenced, clarified, expressed, consulted, convinced, defined, suggested, and translated.
Cover Letter Text
Dear Mr. Brown,
I am excited to apply for the customer service agent position with Brown & Sons Lighting Services. As a client relations expert with over three years of expertise in customer service work, I have a pleasant demeanor, excellent phone voice, and enjoy interacting with consumers. Through my work-related and educational experiences, I have expanded my abilities to provide excellent service in a professional manner.My background in the people service industry has equipped me with superior organizational facilities and time management skills. I have outstanding problem-solving skills that allow me to respond to customer complaints or issues in a professional manner and offer resolutions. I have been complimented by past supervisors for handling stressful situations effectively. I would love to contribute my personal attributes and skills to the team at Brown & Sons Lighting Services.I believe you will find my knowledge of customer service methods and exceptional communication skills to be a perfect fit for the needs of the company. I am also proficient in Microsoft Office database and web-based applications such as Outlook, Excel, and Word, and would make a valuable addition to your team. I look forward to hearing from you to schedule an interview. Thank you for your time and consideration.
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Customer Service Representative Cover Letter Examples
Customer Service Representatives are in charge of providing information about company products and services and assisting with technical problems. Main responsibilities for those working in a Customer Service department are opening customer accounts, making recommendations, troubleshooting customer issues, updating customer databases, and handling financial accounts.
Cover letter samples for Customer Service Representatives showcase skills and experience such as:
Not exactly what you are looking for? Check our complete library of over 1000 cover letter examples .
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For help with your resume, check out our extensive Customer Service Representative Resumes
Let employers know that you mean business, with a professional cover letter. Learn how to write a cover letter in our detailed guide.
Include These Customer Service Representative Skills
- Strong knowledge of customer service practices
- Familiarity with company products
- The ability to adhere to administrative procedures
- Verbal and written communication skills
- The ability to work under pressure and stress tolerance
- Initiative and self-motivation
- Proven ability to manage conflicts and escalated customer issues
A Customer Service Representative example cover letter showcasing similar qualities is provided below.
Dear Ms. Raab:
With the enclosed resume, I would like to express my sincere interest in the Customer Service Representative position you have available. As an accomplished professional with more than 8 years of experience maximizing customer satisfaction through exceptional customer service, I possess a breadth of knowledge and talents that will allow me to contribute toward your success through this role.
My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution in this position.
The following achievements demonstrate my qualification for this position:
Developing and implementing key policies and procedures in customer service departments to boost productivity and enhance team morale.
Earning a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty.
Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation.
Establishing solid and trusting relationships through exceptional communication and interpersonal skills.
Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments.
With my proven commitment to building strong customer relationships, I am prepared to extend my record of excellent service to your team at Duorontech. I welcome the opportunity to discuss this position and my qualifications with you further. Thank you for your consideration.
How do you format your customer service representative cover letter?
Market yourself successfully and outshine the competition with a well-formatted cover letter. All cover letters follow this exact format to keep your information well-organized:
- Contact information
- Today’s date and the company’s address
- Salutation with the recruiter’s name
- Introduction paragraph
- Body paragraphs
- Final paragraph and a call to action
Polish your document off by formatting with single spacing and setting the margins to be between 1 inch and half an inch. Then, choose from these recruiter-approved font styles, ensuring to use a 10-12 point size: Arial, Times New Roman, Calibri or Georgia.
Finally, ensure that the cover letter doesn’t exceed one page in length (between 250 to 500 words) and that the text is aligned to the left (not centralized or justified).
What can you include in your customer service representative cover letter?
Recruiters will want to know how familiar you are with the company and how you can contribute to their customer service. Use your first paragraph to introduce yourself as a qualified customer service representative for the role.
In your second paragraph, showcase how your background and experience can contribute to an increase in sales, customer retention or satisfaction. Ideally, address the specific goals of the role you’re applying for and how you can meet their expected results or better. Include impressive data or statistics and how you have delivered results previously.
Your final paragraph should recap your qualifications and include a call to action inviting them to schedule an interview with you. Let the employer know that you plan on following up. Then, thank them for their time and sign off.
Remember, don’t just tell them you’re right for the role; instead, build on details from your resume by narrating your achievements.
How can our builder help you create a customer service representative cover letter?
Our Cover Letter Builder is fully automated and designed to guide you through each step of the writing process.
Simply browse our template library to pick your favorite cover letter style. From traditional to modern, our cover letter templates are professionally designed, have customizable colors and font options and are easy to use.
The builder also offers automated writing suggestions with industry-specific phrases and keywords for a relevant and effective cover letter.
A professional cover letter is the first step toward your new job!
Customer Service Representative Cover Letter Example + Tips
1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: [email protected]
Dear Ms. Baumgartner,
I write in response to your ad seeking a Customer Service Representative at Abbott Insurance. As a highly competent Customer Service Representative, I would bring a dedicated, reliable, and driven attitude to this role. In my current position, I maintain an exceedingly functional work environment while delivering exceptional customer service for Hikers Insurance. I have a knack for problem solving and work well independently and with little oversight. I respond to requests from colleagues and clients in a timely manner and am adept at prioritizing multiple ongoing projects. Additionally, I am adept at: Consulting with customers to evaluate their needs, determine best services, and suggest additional services that may be of interest. Exceeding quotas for calls taken, upgrades processed, and applications completed. Maintaining up to date knowledge of services, procedures, and regulations to ensure accurate and effective service. Cross-training in order to assist other departments or in other roles as needed.
I am a self-starter and excel at handling customer inquiries, policy changes, and resolving conflicts quickly. I am also deeply familiar with several proprietary computer software systems and adapt quickly to new programs. As a part of the team at Abbott Insurance, I hope to bring first-rate customer service to your clients and support your business goals. My resume and references are attached. Please feel free to call me at your earliest convenience so we can discuss the position and your needs in detail. Thank you for your time and consideration.
Sincerely, Lily Wright
Job description & duties.
A customer service representative serves customers by providing information on products and services. Job duties may include dealing with customer complaints, opening new customer accounts, signing customers up for a particular service, handling product orders, maintaining customer records and preparing product or service reports. A customer service representative cover letter should highlight a candidate’s experience with these various tasks while making references to duties relevant to the job with that particular employer. Candidates with good communication and computer skills tend to be more attractive to employers.
Education & Training
Customer service representatives need to have a high school diploma or the equivalent. An ideal candidate should have good communications skills along with the patience to deal with customers on a daily basis in a professional, courteous manner. Many employers provide on-the-job training to teach new employees the specific procedures and guidelines they expect their customer service reps to follow. A customer service representative cover letter should reference any relevant education and training a candidate has already obtained. This should include an emphasis on desirable skills, including people skills and communication skills.
Salary Range & Job Outlook
According to the U.S. Bureau of Labor Statistics, the average hourly wage for a customer service representative is nearly 15 dollars per hour with the average annual salary at approximately $30,000 dollars. The overall job outlook for customer service representatives is good with an expected growth of 13 percent through 2022. To land one of these great jobs, you’ll need a stand out cover letter. Take a look at MyPerfectResume to get started with your own well-written letter.
- Effective customer service
- Customer service professional
- Customer service management
- Customer service optimization
- Customer service standards
- Customer service and engagement
- High-quality customer service
- Customer service skills
- Customer service and care
- Customer service awareness
More Resume Examples for the Next Step in Your Customer Service Career
- Customer Service Advisor Resume
- Customer Service Assistant Manager Resume
- Banking Representative Resume
- Call Center Manager Resume
- Call Center Quality Analyst Resume
- Call Center Representative Resume
- Call Center Team Leader Resume
- Camp Counselor Resume
- Client Service Specialist Resume
- Customer Experience Manager Resume
- Customer Relationship Officer Resume
- Director Of Member Services Resume
- Customer Service Representative Resume
- Customer Service Student Resume
- Customer Success Manager Resume
- Summer Camp Counselor Resume
- Customer Service Supervisor Resume
- Work At Home Agent Resume
More Cover letter Examples for the Next Step in Your Customer Service Career
- Customer Service Advisor Cover Letter
- Customer Service Agent Cover Letter
- Customer Service Coordinator Cover Letter
- Customer Care Representative Cover Letter
- Customer Service Manager Cover Letter
- Room Attendant Cover Letter
- Service Advisor Cover Letter
- Service Coordinator Cover Letter
- Customer Service Specialist Cover Letter
- Team Lead Cover Letter
- Usher Cover Letter
More Cv Examples for the Next Step in Your Customer Service Career
- Customer Service Executive CV
- Kyc Analyst CV
- Customer Service Manager CV
- Customer Service Officer CV
- Customer Service Supervisor CV
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Customer Service Cover Letter Tips & Examples to Land Your Ideal Role
Published: August 10, 2022
The best cover letters highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.
In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:
What to Include in a Customer Service Cover Letter
Customer service cover letter example, entry-level customer service cover letter.
- Entry-Level Customer Service Cover Letter Example
Best Practices for Writing a Customer Service Cover Letter
When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.
Some key information to include is:
- Your interest in the role you’re applying for and why you’re interested in it.
- Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
- The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
- Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
- The qualities you have that make you an excellent team player.
- The passion you have for customer experience.
It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.
Let’s go over an example of a high-quality customer service letter.
Dear [Hiring Manager Name],
My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].
In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.
Additionally, [Insert other relevant experience or skills related to the role].
I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].
Thank you for your time and consideration.
[Your Name Here]
If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.
If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.
Take care to mention:
- The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
- Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
- Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
- Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
- The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.
Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.
Entry Level Customer Service Cover Letter Example
Dear [Hiring manager name],
My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.
My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].
As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].
Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.
Thank you for your time and consideration,
Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.
- Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
- Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
- Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
- Always highlight your relevant skills, experience, and qualities.
- Use concrete examples to back up your claims.
- Edit carefully for grammar, spelling, and punctuation errors.
A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.
An excellent customer service cover letter gets you hired.
An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.
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Lunch and Learns: How to Host One That Your Team Will Want to Attend
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How to Nail 'What Does Customer Service Mean to You?' in an Interview [+ Examples]
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Five fill-in-the-blank cover letter templates to help you impress recruiters.
- Customer Service Representative
Customer Service Representative Cover Letter Example
Customer service representatives are the lifeline when everyday things go wrong. From defective products to forgotten logins, customer service representatives help the rest of us fix problems and get back on our feet. While many customer service positions are gradually being automated, companies are looking for human representatives with great communication skills who can handle complex problems and provide quality care. Customer service jobs offer steady employment, often in call centers or the headquarters of large companies. These positions also make great entry points into a variety of other careers, especially sales associates or in marketing. So how do you get your foot in the door to this world of opportunity? You’ll need a great cover letter, of course.
If you haven’t already perfected your resume, that’s a good place to start. Make sure to check out this customer service-specific example guide, our cover letter templates and general resume writing guide.
Customer service representatives handle client requests, product issues and represent companies at the most basic level. Today’s job market is more technological and competitive than ever. Use our Customer Service resume example & guide to boost your chances of getting a great position!
Now it’s time to craft an exceptional cover letter that seals the deal on your perfect application. This guide, along with an effective cover-letter example will:
- Look at why a convincing cover letter increases your chances of landing the job
- Explain the building blocks of cover letter format with free examples, samples and templates
- Explore writing strategies to help you build empathy with a possible employer
- Help you create a cover letter full of personality and potential
Before we jump into the how of cover letter writing, it’s important to understand the why. By keeping your mission at the forefront of this process, you can build each part of your letter to be as effective as possible
Best format for a customer service representative cover letter, plus tips
Whether called an application letter, letter of interest or letter of motivation, a cover letter is one of the most commonly requested application materials. Why? Because it allows an employer to get a true sense for your personality and strengths before you ever set foot in the building for an interview. On your resume, the profile summary comes the closest to the mission of a cover letter, allowing you to express your interests and motivations in a few lines. A cover letter, however, gives you much more room to expand on the list of dates and titles that a resume can sometimes turn into. Have a mysterious gap in work history? Learned a key skill in an unrelated job? Have a notable success you want your new employer to hear about? Your cover letter is the perfect place to address all these questions with examples from your work experience.
Tailoring Your Cover Letter
One of the biggest mistakes that job seekers make during the job search is not tailoring their application to the job description. A professional cover letter not only explains why you excel at customer satisfaction and problem-solving but also why you are motivated to work for this specific company. You can use the job posting, website and general information about the company to tailor your letter to the exact position.
You should keep your cover letter, including heading and conclusion, to the length of one page, between 200-400 words. The goal here is not to cover every topic a hiring manager might ask about. Instead, you should remain focused on a handful of key points while encouraging the reader to get in touch for more information. You should also stick to an easy-to-read font and keep the size at 11 point. You can find more information about styling specifics in this overall guide on cover letters.
Maximizing your chances
Occasionally, an application won’t specify whether a cover letter is actually required. In these cases, it may be easy to make the same mistake that a lot of other candidates do by saving yourself the trouble and submitting your application without a cover letter. Unfortunately, this is a surefire way to drag out your job hunt. A cover letter is just one piece of a complete application, but it’s vital for maximizing your chances of actually landing the job. There may be applicants with similar – or even better – resumes than you have, but a great cover letter can give you the edge. This is your opportunity to make a personal connection and convince an employer that you’re worthy of a shot.
Prioritizing customer care
Customer service standards are rising – rapidly. Research shows that 70 percent of consumers have paid a little extra to do business with a company that offers better customer service. Millennials in particular are increasingly willing to spend additional cash to be well taken care of. Conversely, more than half of survey respondents said they have forgone a planned purchase because of one negative customer service experience. Customers are also more likely to tell a friend about a negative interaction with a company than a positive one. Companies are learning that a poor service reputation can quickly spell trouble, while positive customer interactions can make business boom. That means hiring managers are looking for CS reps with great dispositions and customer-oriented mindsets to make personal connections that keep people coming back.
Need more inspiration? Have a look at our related administrative cover letter examples:
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Customer service cover letter structure, writing examples
Some people are unnecessarily afraid of the cover letter writing process because they feel like it lacks structure. While it’s true that your cover letter is much more free-form than your resume, this basic framework for a cover letter will allow you to break down this task into a series of easy steps. Here are the key components:
- The cover letter header
- The greeting
- The introduction
- The letter body
- The conclusion
- The signature.
The good news is that these sections work well regardless of the company, field or job title you’re applying to, so learning to write a great cover letter now is a skill you can use for the rest of your career.
Dear Mr. Felsted, When serving customers, I put myself in their shoes and stay there until their needs are met. Not everyone knows the answers when it comes to home improvement projects: when they come to Hope Depot, they come for the advice as much as the products. Customer service to them is as much about walking out with solutions as well as products. With thirty years of experience in running a hardware store, customers come back because you help them as well as sell to them. Now I want to help your customers. It is central to your culture that you expect your people to be good team players, make sure that the right product finds the right person and to maintain a high level of energy and enthusiasm at all times. You need great listeners, willing assistants and product champions. A 31-year career of retail service experience would make me the ideal candidate:
- Personally served an average of 800 customers a week for thirty years
- Built my own home with the products from my store – home improvement smarts
- Customers trust employees who have experience and who are happy to share it.
Customer service has been a passion since I was serving mud pies to my sister as a child. While I might not have the energy to run my own store anymore, I am looking forward to focusing all my energies on the customers rather than being distracted by all the paperwork. I look forward to sharing some of my customer service stories and would be grateful for your consideration of my application. I would strive to be a dependable and productive addition to your customer service team. Best regards, Sophie Walton
Cover Letter Header
In many large companies, hiring is done by a team of HR representatives so your letter will likely float from desk to desk. That’s why the main job of your cover letter header is to identify the document as belonging to you and to keep your contact information right at the reader’s fingertips. If sending a letter by mail, your physical mailing address and a formal letter heading will be appropriate. For online applications, however, you’ll want to stick to the most necessary information like phone number and LinkedIn to avoid taking up too much of that precious space where you convince them to give you the position. The goal of this cover letter section: Keep your name and contact info at the top of the document so that everyone who reads it knows who it belongs to and how to get in touch.
Align document styles!
The secondary purpose of your cover letter is to add professional and stylish formatting to an otherwise plain document. Before you finalize your formatting, make sure to pay attention to the image of the company you’re applying to. Bright colors and strong fonts work much better for some organizations and industries. When in doubt, it’s best to stick with trusted styles and professional color palettes. A professionally-designed template can help you get this balance right.
To appear even more put together, you can align the header styles of your resume, cover letter and any other job application materials you may be asked to submit. This will create a sort of “personal brand” – a visual stamp that ensures the reader remembers your application and sees you as a highly polished candidate.
Cover Letter Greeting
Your greeting may only contain a few words, but it is vital for setting the appropriate tone throughout the rest of the cover letter. Since customer service representatives work across industries, you may have several options depending on the formality of the company. When in doubt, “Dear” followed by the proper salutation and a last name works nicely in a variety of situations. If the company has a youthful feel, “Hi” or “Hello” may be appropriate, especially if sending the letter via email. The goal of this section: Address the reader in a respectful and company-appropriate tone using the recipient’s name if you have it.
Dear Mr. Felsted,
The power of a name.
It’s been scientifically proven that people have a positive neurological reaction upon hearing their own name. You can – and should – use this fact to your advantage by addressing the hiring manager or person responsible for reading your cover letter. This helps to establish a personal connection and also helps in showing that you care about the company and its values.
However, many customer service reps work inside large organizations where it’s almost impossible to tell who the hiring decision-makers are. There may even be too many to name in the greeting.
In this case, there’s no need to go to extreme lengths to address the letter personally. Instead, avoid the outdated and disinterested-sounding “To Whom It May Concern,” and opt for a greeting that uses the company name followed by “Hiring Manager” or a collective noun like “Team,” for example.
Cover Letter Introduction
Your opening paragraph is a crucial moment – after the first sentence, a hiring manager may have already decided whether to continue with the rest of the cover letter or not. Instead of the sleep-inducing “I am writing to express interest in your vacancy for a customer service representative…” make sure to give your introduction some spark. An illustrative anecdote, a bold statement or an attention-grabbing presentation of yourself are all good options. You should aim to come across as professional rather than eccentric while still making sure the hiring manager wants to read on. The goal of this section: Inject energy and passion into your letter right from the start, hook the reader’s attention and create a seamless transition into the body section.
When serving customers, I put myself in their shoes and stay there until their needs are met. Not everyone knows the answers when it comes to home improvement projects: when they come to Hope Depot, they come for the advice as much as the products. Customer service to them is as much about walking out with solutions as well as products. With thirty years of experience in running a hardware store, customers come back because you help them as well as sell to them. Now I want to help your customers.
Cover Letter Body
The body section is where you can finally dive into all the great qualities that make you the ideal candidate for this role and company. Your goal is to prove that you have the right skills and disposition to make a great customer service representative for this product or service. To that end, you can use the STAR method to highlight all your notable achievements. First, briefly explain the Situation and the Task, and then reveal the Action you took and the positive Result it caused. In a customer service setting, you’ll probably have a lot of such interactions to choose from, so make sure to pick a common challenge that you handled exceptionally well or a particularly difficult situation that could also arise at this company. If the body section feels a bit overwhelming, you can also break it into two subsections. In the first, you’ll discuss your previous highlights and achievements, and in the second, you’ll explain your skills and qualities that make you a great customer service representative in this new company. The goal of this section: provide the strongest examples of your customer service skills and relate your current strengths and experience to this new position.
It is central to your culture that you expect your people to be good team players, make sure that the right product finds the right person and to maintain a high level of energy and enthusiasm at all times. You need great listeners, willing assistants and product champions. A 31-year career of retail service experience would make me the ideal candidate:
Customer service has been a passion since I was serving mud pies to my sister as a child. While I might not have the energy to run my own store anymore, I am looking forward to focusing all my energies on the customers rather than being distracted by all the paperwork.
So you have been fortunate enough to land a job interview. Here's a list of questions and scenarios you might hear during your interview.
Cover Letter Conclusion and Signature
You’ve done an excellent job creating the strongest arguments about why you deserve this role, now it’s time to wrap it up and send it off. The best way to finish your closing paragraph is with a Call To Action. This line allows you to express passion and enthusiasm for the role and is a professional way to invite the hiring manager to get in touch. You may even choose to leave your contact information again in this section. Then, sign off with a company and position-appropriate signature like “Best,” “Best regards,” or “Sincerely,” The goal of this cover letter section: Encourage a hiring manager to contact you via your call to action, close the letter respectfully and on a positive note.
I look forward to sharing some of my customer service stories and would be grateful for your consideration of my application. I would strive to be a dependable and productive addition to your customer service team. Best regards, Sophie Walton
Customer service representative cover letter sample with no experience
You're in that Catch-22: You're looking for a job but all the listings ask for experience. How are you supposed to get experience if you can't get a job? You definitely need a stellar customer service representative cover letter to wow hiring managers from the start.
How do you write a cover letter with no experience? You focus on the qualities and attributes that make you a responsible, empathetic person. Employers know that some skills can be taught and others can't. A customer service representative needs emotional intelligence to understand what customers want and to solve their problems in a way that leaves them feeling good about the interaction. Inc. lists 13 signs of high emotional intelligence . When you write your letter, exhibit one or two of these in your appeal.
Remember that even if this is your first official job, you have probably held responsibilities either in school or life. Think about how these experiences translate into marketable skills and then relate that in your customer service representative cover letter. Your goal is to prove that you have the people skills and work ethic necessary and are willing and eager to complete any training you need to get the job done.
Writing psychology – cover letter tools and strategies
As a customer service representative, there are a few key traits you’ll want to convey regardless of the company you work for.
- Patience: Customer service can be a frustrating role. Make sure you’ve shown that you have the ability to deal with all sorts of customers and keep your cool even when the customer cannot.
- Assertiveness: How do you handle requests that you’re not allowed to fulfill? How do you maintain the customer’s image of the company even when you have to tell him or her no? A hiring manager will be interested to see how you can manage this delicate balance.
- Ability to troubleshoot: You need to be knowledgeable both about the product you’re dealing with and the internal software you’ll have to use to log complaints and track accounts. These skills are some of the most in-demand for today’s customer service representatives.
- Politeness: The future of a company’s business is in your hands. Show hiring managers that you can retain your polite and friendly composure even under pressure.
The power of empathy
One way to write a highly-effective cover letter is to show your potential employer why you’re a good fit instead of just telling them. The weight behind your words can come in the form of numbers, anecdotes, facts and other evidence. Illustrating your worth in this way helps you utilize the psychological principle of belief-matching: the idea that people are more likely to respond positively to your message if they first believe you understand their problem. This principle takes on a double meaning in the world of customer service – you want to leave a hiring manager with the impression that you understand both the challenges facing their business and the challenges their customers face in relation to the company’s products or services.
Where to incorporate the empathetic approach
To maximize the effects of the belief-matching technique, begin incorporating it from the top of your writing, according to professional marketing expert Joanna Wiebe. Wiebe often uses this technique to drive online sales, but in this case, you are the product.
An anecdote is one of the easiest ways to show that you’ve handled similar situations before. But as a customer service representative, you’ll probably have a lot to choose from. The best option is the one that you think your prospective employer is most likely to relate to. Again, it’s important to keep the story short, straightforward and relevant to ensure success.
As a customer service representative, your goal is to be the bridge. A company can’t survive without customers, yet it also can’t afford to give every disgruntled caller everything they want. Clear and concise anecdotes can effectively demonstrate your ability to protect company interests while making sure customers leave satisfied with their interaction. Whether it’s troubleshooting and technical support, account and billing issues or general questions, each company’s customer service needs are slightly different. Make the most of your cover letter by doing some research into your potential employer’s business and customer service model in order to focus on strategies that work for them.
Customer service cover letter common mistakes
There are a few common mistakes that other candidates applying to customer service positions are likely to make. Get ahead by avoiding these pitfalls:
- Generic letters: Hiring managers know when you’ve written a one-size-fits-all cover letter, changing only the greeting for each application. This might seem like a shortcut but it can seriously impact your chances of getting hired. Make sure to keep each letter relevant and tailored to the skills and experience needed for the job at hand.
- Overly formal or complex grammar: In customer service, your whole goal is to sound natural and approachable – so why should your cover letter be awkwardly formal and full of phrases you would never say in real life? Writing in your own unique tone of voice while remaining professional is a much better option. And don’t forget to proofread.
- Formatting errors: Before the hiring manager reads a word of your cover letter, they’ll be taking in the look and feel. Make sure the font is an appropriate style and size and that your colors or other design elements align with the feel of the company. Professional formatting tools can help.
- Issues with tone: In customer service, tone is everything. No one wants to hire a candidate who is arrogant and presumptive. Likewise, someone who is overly modest about their accomplishments is likely to go unnoticed. And you certainly don’t want to appear like you’re begging for a job out of desperation. The trick is to remain assertive in your passion and experience while expressing appreciation for a potential opportunity.
When do customers ask for help?
Research shows that customers’ preference for self-service is growing. When people need help with simple questions, they often turn to online FAQs or apps before picking up the phone.
However, as the issues become more complicated, for example with billing and payment, people are much more likely to seek out human assistance. That means as customer service positions grow increasingly competitive, representatives are being asked to take on bigger challenges.
- A great cover letter will be key to landing a job in this competitive field where customer service representatives are required to troubleshoot increasingly bigger problems.
- Tailoring your cover letter to each and every position you apply for is one of the most important ways to stand out from other applicants.
- Follow the tried-and-true framework to structure your cover letter in an aesthetically pleasing and highly readable format.
- Use the power of belief matching, especially at the beginning of your letter, to build empathy for the challenges of both the company and its customers.
- Use professional design tools to avoid common formatting mistakes and make sure your cover letter appears polished and professional.
Now it’s time to get out there and land your customer service position. Resume.io makes the process easy with our expertly-designed cover letter builder to help you craft the perfect cover letter in just minutes!
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Dear Mr. Schmidt,
I am writing to apply for the Client Services Representative position with ABC Business Solutions. I am a customer services professional with over a dozen years of experience in business services. In my current role as Client Services Representative for Leet Manufacturing I assist clients in finding solutions to problems answer their questions and provide them with resources.
I am thorough and pay attention to detail. My computer skills are excellent and I am able to learn new programs easily. I am friendly and courteous with superior customer relations. I have been told that I anticipate customer needs without having to be told. I would love to bring this intuitive dedication to customer satisfaction to the team at ABC Business Solutions as a Client Services Representative.
I have no doubt you will find me to be an above average Client Services Representative candidate. Please do not hesitate to reach out by phone or email to arrange an interview as I look forward to meeting with you to further explore how I can contribute to your company. Thank you so much for your time and attention.
There are plenty of opportunities to land a position, but it won’t just be handed to you. Crafting a cover letter that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.
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The correct salutation on a cover letter should always include the word “Dear” followed by the contact person to whom the letter is addressed. This should be followed by either a comma or a colon, then a blank line and the first line of the...
Good practices for writing a customer service cover letter · Be clear about the job you're applying for · Be sincere, honest, and enthusiastic · Be concise · Use
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I look forward to sharing some of my customer service stories and would be grateful for your consideration of my application. I would strive to be a dependable
I am friendly and courteous with superior customer relations. I have been told that I anticipate customer needs without having to be told. I would love to bring