- Skip to main content
- Skip to primary sidebar
- Call Center Representative Cover Letter Example
- Call Center Supervisor Cover Letter Example
- Camp Director Cover Letter Example
- Client Service Manager Cover Letter Example
- Client Service Representative Cover Letter Example
- Customer Liaison Officer Cover Letter Example
- Example Summer Job Cover Letter
- Fire Fighting
- For A City Job Example
- Government & Military
Want to use this letter?
City, State, Zip Code
Home : 000-000-0000 Cell: 000-000-0000
Dear Mr. Davidson,
I am writing to apply for the Call Center Representative position with Innotech Services. I possess seven years of call center experience with increasing responsibility and enjoy the fast-paced ever-changing environment tremendously.
As a Call Center Representative for Alpha Industries I receive daily calls from customers and work to assist them with their technical or service related issues. I am organized and pay great attention to detail. My positive demeanor and friendly phone voice help to put customers at ease and to calm frustrated or agitated callers. I think well on my feet and am a natural problem solver. My interpersonal skills and ability to communicate clearly have served me well as a Call Center Representative. Previous supervisors have praised my professionalism and I have earned promotions and bonuses for my work. I know I am capable of bringing that same dedication to customer satisfaction as a Call Center Representative at Innotech Services.
I am an effective communicator and feel confident that I am a standout candidate for your Call Center Representative position. Please do not hesitate to contact me by phone or email at your earliest convenience to arrange an in-person meeting. I look forward to speaking with you and thank you for your consideration.
There are plenty of opportunities to land a position, but it won’t just be handed to you. Crafting a cover letter that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.
View All Cover Letter Samples
Ready to build a strong cover letter?
Create My Cover Letter
*As seen in :
- Project Administrator Medical Director Neurologist Theatre Nurse Photographer Taper Real Estate Agent Cashier Store Manager Assistant Professor View All
- Stock Associate Production Worker Casual Mailhandler Service Coordinators Behavior Specialist Program Assistant View All
Call Center Representative Cover Letter Example
When writing a Call Center Representative cover letter remember to present your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your cover letter can allow you to stand out and get that job interview.
This cover letter example is a great representation of what a hiring manager is looking for in a Call Center Representative cover letter resume. Feel free to use this example for reference as you create your own cover letter or use this easy cover letter builder that will guide you through every step of your building your cover letter in just a few minutes.
Here is the Call Center Representative Cover Letter example:
Dear Mr. Ferguson,
I’m writing this letter to convey my interest in the open position of call center representative. I’m sure I can make many excellent contributions to the team at Job Resource Center due to my past experience in this type of work and my desire to continue building up my career.
I would like to take this opportunity to provide you with an overview of my qualifications that make me a great candidate for this position. I have the following skills:
• I have 4 years of experience working in the customer service field. During this time I have learned how to identify and solve problems in an efficient and professional manner.
• My computer skills include but are not limited to working with a variety of software programs such as MS word, Excel and Outlook.
• My excellent reading, writing and verbal skills make communication with management, co-workers and customers easy and pleasant.
• I have the ability to multi-task to meet deadlines while still providing excellent customer service.
I worked as a call center director for approximately one year and have the ability to learn quickly and follow directions to the letter. I’m self-motivated, energetic and believe in doing my job to best of my abilities at all times.
Please contact me at (555)-555-5555, or feel free to send me an email at [email] to set up an interview. I’m sure that a meeting would further reveal I’m a great choice for this job by proving how I can become a valued member of the team at Job Resource Center.
Most Popular Cover Letters
- Airline Customer Service Cover Letter Examples
- BPO Cover Letter Examples
- Call Center Director Cover Letter Examples
- Call Center Supervisor Cover Letter Examples
- Client Manager Cover Letter Examples
- Client Relationship Manager Cover Letter Examples
- Client Service Associate Cover Letter Examples
- Client Service Representative Cover Letter Examples
- Client Services Manager Cover Letter Examples
- Convenience Store Cover Letter Examples
- Cover Letter For A Customer Service Manager Job Position
- Customer Care Assistant Cover Letter Examples
- Customer Care Coordinator Cover Letter Examples
- Customer Care Specialist Cover Letter Examples
- Customer Experience Associate Cover Letter Examples
A professional cover letter is the first step toward your new job!
- Skip to main content
- Skip to primary sidebar
- Skip to footer
The World's Smartest Resume Builder
Home Cover Letter Examples Call Center Representative Cover Letter
Call Center Representative Cover Letter Example
September 25, 2020 | By the Resume Genius Team | Reviewed by Geoffrey Scott, CPRW
Looking for a Call Center Representative cover letter? We have exactly what you need with our free, downloadable sample and writing tips .
Download one of our other unique cover letter templates if you don’t like the design of this sample.
Examples Related to a Call Center Representative Cover Letter
- Call Center Representative Resume
- Customer Service Cover Letter
Bank Teller Cover Letter
Flight attendant cover letter, call center representative cover letter template (text format).
The best way to make sure your cover letter looks professional is by using the correct cover letter format .
Hiring Manager’s Name
341 Company Address
Palo Alto, California, 94301
Dear [Hiring Manager’s Name],
Please accept my enclosed application for the position of call center representative at your company. Having read through your job posting, I was excited to discover that my skillsets and experience match your desired qualifications.
As a call center representative at Verizon, I spent two years honing my upselling techniques, conflict resolution skills, and phone etiquette. In just six months on the job, my managers already had me onboarding and training new employees. By the end of my tenure at Verizon, I had achieved the following results:
- Customer Service Rating= 98% over two years
- Resolved 94% of customer issues, thereby reducing the caseload of the call center manager
- Lowest customer turnover ratio in 2015
It would be a great honor to be a member of the [Company Name] team since your company is one of the best in the industry at employee development. I believe that my customer service skills and prior call center experience would help your company boost customer satisfaction.
I am looking forward to discussing the position with you in more detail and am available by phone or email at any time most convenient for you. Thank you for your time and consideration.
Call Center Representative Cover Letter Tips
Learning how to put together a cover letter for the specific job(s) you want will help you land more interviews.
Call center representatives are responsible for speaking to customers and resolving inquiries by telephone, email or instant messaging. As experts in sales and technical support, call center representatives are valuable to a large variety of different industries.
But to get the job you want, you need to demonstrate to employers that you have the right combination of customer service skills and technical knowledge to address customers’ concerns.
One of the best ways to do that is with a well-written cover letter that showcases your skills as a call center representative.
Follow these three tips to improve your call center representative cover letter and increase your chances of getting an interview.
Highlight call center representative skills
Companies depend on call center representatives to handle large volumes of customer inquiries, all while maintaining a high level of professionalism.
So employers hiring call center representatives are always looking for candidates who have the skills needed to succeed in such a stressful position.
If you’re wondering where to start, here are some soft skills that you should include in your call center representative cover letter:
- Active listening
- Communication skills
- Time management skills
- Attention to detail
- Calm under pressure
- Interpersonal skills
- Decision-making skills
- People skills
- Organizational skills
- Knowledge retention
Additionally, here are some important hard skills that you should include on your call center representative cover letter:
- Call center software (Automatic call distribution, Acarda Sales Technologies , Softphone software)
- Customer relationship management software ( Microsoft Dynamics , Database Systems Corp Telemation)
- Familiarity with telecommunications systems: control and operational procedures
Open with a strong introduction
Knowing how to craft a compelling cover letter introduction is the best way to stand out from candidates with similar qualifications.
Additionally, being able to communicate your qualifications succinctly will keep employers interested in what you have to say.
Since companies rely on their call center representatives to speak with a large volume of customers, the way you articulate your value in your cover letter will be a reflection of your communication skills.
Here are some ways to make your cover letter introduction stronger:
- Convey enthusiasm for the job
- Lead with an impressive accomplishment that emphasizes relevant skills. Use active voice and include action verbs to make your achievements more impactful.
- Do some research on the company so you can incorporate key information in your cover letter. For instance, if they face any current challenges, position your talents in a way that addresses them.
Provide examples of your achievements (with numbers)
Show employers that you have the right skillset to drive numbers by backing up your accomplishments with data.
Here are examples of how to quantify your achievements in a cover letter:
- Handled an average of 110+ inbound calls per shift
- Coached team members on implementing sales strategies, which resulted in 30% more sales in a year
- Trained 25+ new hires on using database systems to verify and update customer information
Keep in mind that companies are results-driven. Employers are interested in how your expertise as a call center agent will contribute to their organization’s performance and productivity.
More Call Center Representative Cover Letters, Resumes, & CVs:
- Sales Cover Letter
- Sales Manager Cover Letter
- Customer Service Resume
- Customer Service Supervisor Resume
- Customer Success Manager Resume
- Ecommerce Resume
- Entry Level Sales Resume
- Fundraising Resume
- Sales Engineer Resume
- Sales Manager Resume
- Sales Resume
Click to rate this article
Cover Letter Examples for All Job Applications in 2023
February 2, 2023 | By Conrad Benz
Cover Letter Statistics for 2023
January 12, 2023 | By Rebecca Tay, Ph.D.
How to Write a Cover Letter for a Job
December 22, 2022 | By Ida Pettersson
- Cover Letter Templates
September 18, 2022 | By Pauline Delaney
Are Cover Letters Necessary in 2023?
January 11, 2023 | By Corissa Peterson
Best Cover Letter Examples of 2022 & Why They’re So Good
May 18, 2022 | By Aaron Case, CPRW
How to Write a Cover Letter With No Experience
July 26, 2022 | By Eva Chan, CPRW
Cover Letter Format: How to Format Your Cover Letter in 2023
December 8, 2022 | By Emily Crowley
- Resume Builder
- Resume Templates
- Resume Examples
- How to Make a Resume
- Resume Format
- Resume Summary Generator
- Resume Help
Cover Letter Tools
- Cover Letter Builder
- Cover Letter Examples
- How to Write a Cover Letter
- Cover Letter Format
- Cover Letter Help
- What Is a CV?
- How to Write a CV
- CV Templates
- CV Examples
- Thank You Note Samples & Templates
- Resignation Letter Samples
- Letter of Recommendation Templates
- Business Letter Formats
- Career Advice
- Forgot Password
- Terms & Conditions
© 2023, Sonaga Tech Limited. All rights reserved
ResumeGenius.com is owned and operated by Sonaga Tech Limited, Hamilton, Zweigniederlassung Luzern with offices in Luzern Switzerland.
You know you have what it takes to excel in a new job, but the challenge is persuading the prospective employer. This professional call center representative cover letter sample gives you ideas on how to make the case for why you should be hired. The cover letter allows you to showcase your skills and experience in a way that makes you stand out from the other applicants. Even if you’ve never written this type of document before, this example gives you guidance on what to say. Additionally, we’ve provided more suggestions for getting you started on the right path.
Professional Call Center Representative Cover Letter Sample
Call Center Representative Cover Letter Must-Haves
When your letter is industry-specific, error-free, and short, the hiring manager will have a more positive first impression of you. This is important because hiring managers are extremely busy, and you only have a few seconds to grab their attention before they move to the next applicant. Another factor that helps you stand out is to always address the letter to a specific person or company, avoiding generic phrases such as To Whom It May Concern. Open and close the letter with a strong case for why you’re the best person for the job. Refer to the professional call center representative cover letter sample as a framework for writing a letter that gets results.
Best Action Verbs for a Call Center Representative Cover Letter
The professional call center representative cover letter sample above shows you how to shine as a candidate by using active verbs such as answered, resolved, listened, recorded, processed, responded, handled, and provided.
Cover Letter Text
Dear Beth Anderson,
Apex Enterprises needs a call center representative focused on providing excellent customer service in a fast-paced work environment. I believe I am the person you need.For two years, I worked in a call center environment where I addressed customer concerns on a daily basis. I listened carefully to their issues, ensuring I understood the nature of the problem so I could provide them with the correct resolution. My computer-related tasks included updating customer accounts, handling returns, and processing refunds, and my strong typing skills and grammar helped me complete these duties quickly and accurately. I always strive to remain polite and calm when dealing with disgruntled clients, because I know how important maintaining customer loyalty and retention is to your company. By making sure I have in-depth knowledge of products and services, I can answer questions and relay the benefits without being salesy. Apex Enterprises needs someone who can work the late night shift, including some weekends. With my flexible schedule, I can provide reliable service when needed. I am ready to start work immediately. Thank you for considering me for the job. I look forward to meeting with you to discuss how my experience, positive attitude, and dependability can meet the needs of Apex Enterprises.
In addition to the Call Center Representative Cover Letter example, be sure to check out our Call Center Representative resume example.
- Call Center
Call Center Cover Letter Example
One of the most popular entry-level positions, a call center job can make a great part-time gig or even a launching pad into the fields of marketing and customer service. And the best part? To get started, you don’t need much more than a handful of interpersonal skills you likely already possess. A stand-out call center cover letter is also essential for making hiring managers aware of these and other strengths you bring to bear.
Resume.io is the place to find advice for writing a cover letter that proves you’ve got what it takes to land the job you want. Our resources include more than 175 occupation-specific writing guides with corresponding cover letter examples .
The guide you're looking at now now, along with our adaptable call center cover letter sample, will:
- Explain the purpose behind crafting the perfect call center cover letter
- Outline the correct cover letter structure
- Offer tips for optimizing the impact of each cover letter section: header, greeting, introduction, body and conclusion
- Discuss the psychology of writing a job-winning cover letter
- Help you avoid common mistakes and send your application to the top of the pile!
Why you need a call center cover letter
We noted in the first paragraph that call center positions make great entry-level work because they rely on many of the skills you likely already possess. Unfortunately, this also makes call center and customer service jobs highly competitive.
That’s where a strong cover letter comes in. It's all about maximizing your chances of landing the position by giving you the space to express what makes you a uniquely qualified candidate. This is the place to show off your personality, goals and related skills as well as answer any questions that may arise from your resume like gaps in employment history.
The customer service industry is changing. The days of 100 call center agents wearing headsets all crammed into adjacent cubicles are fading. According to Liveops , more than 80 percent of Fortune 500 companies are using or planning to use home-based call center agents. Time to tidy up the home office!
Large companies have long been known to outsource call center jobs to the Philippines and other countries. For Americans, however, some of those jobs may be coming back. According to CNN Business , companies are now looking to train “super agents” who can handle a variety of requests that go beyond answering basic questions.
Primary purpose of the cover letter
The purpose of a resume is often quite clear: convey your education and experience in a succinct format. When it comes to writing a cover letter, however, it’s worth taking a moment to define your objective. A lot of job seekers believe that a cover letter is a formality to get out of the way before submitting the application. However, when crafted with care, your cover letter can often become a deciding factor in landing you a job interview.
Here are the basics: a cover letter is a one-page document (around 400 words) that convinces a hiring manager to give you a shot by briefly explaining your most relevant experiences and skills. Instead of replicating your resume content, your cover letter should expand upon it and offer new information that creates a personal connection with the hiring manager.
What if the call center job application doesn't require a cover letter?
Sometimes an online application makes a cover letter as “optional” or fails to mention the document at all. Many job seekers see this as an opportunity to submit only a resume with their application. Their loss, your advantage.
As discussed later on, a cover letter is one of the best opportunities to highlight your strengths and make yourself stand out in a crowded application pool. Unless specifically asked not to include a cover letter, it’s always a smart idea to write and send one. This small amount of extra effort can pay off big time when a hiring manager notices your interest and attention to detail.
In addition to clear writing, your cover letter design and formatting plays an important role in making a great first impression. You should stick to a single, professional font in an easily readable size and make sure to keep a balance of white space to text.
Secondary purpose of the cover letter
Since call center jobs require a positive demeanor and friendly tone, your cover letter is also one of the best places to convey your communication skills. The writing of your cover letter should be a sample of the qualities you will convey to the company’s precious clientele: upbeat, helpful and confident. Your cover letter should leave a hiring manager with the impression that you understand the company’s needs and are ready to fill the role.
Tailoring your cover letter for success
Before submitting your cover letter, there’s one final step that’s extremely important in making sure your document is a cut above the rest. Your cover letter should be customized with the right skills, experiences and qualities for each position and company you apply to.
When applying to multiple jobs at once, there’s nothing wrong with creating a base cover letter that can be modified for each application. However, hiring managers reading your application should have the impression it was crafted especially for them. That means attention is paid to your most relevant experiences and qualities that meet each company’s specific goals.
Imagine two candidates apply for an entry-level call center position. Both are recent graduates with retail customer service experience on their resumes. Both submit a cover letter.
Candidate A submits a generic letter with a formal introduction and little mention of his unique qualifications. Candidate B takes the time to expand upon her college experience and explain how it taught her to treat each customer with care. She says she hopes to bring her advanced troubleshooting skills to the call center position.
With all other factors being equal, the time Candidate B invested into a customized cover letter is likely to give her the advantage when it comes to landing the job interview and eventually the position – a great cover letter makes all the difference!
Best format for a call center representative cover letter
In this section, we’ll break down the steps of great cover letter writing into an easy-to-follow checklist. This structure doesn’t change much between job titles or companies, so you can follow these steps for future positions as well.
Here are the key components:
- The cover letter header
- The greeting
- The introduction
- The letter body
- The conclusion
- The signature
The next section of this guide will discuss ways to maximize the effectiveness of each cover letter section.
Here is exactly how you can write a cover letter that will stand out from the crowd, and help you land that interview.
But first, here is an adaptable call center cover letter letter example to serve as a foundation for your own version.
Dear Ms. Braithwaite,
Having worked in retail call centers for five years, I understand what your customers require. Customer care starts when they buy a product, and then those who are well-served will purchase again and again.
In my last role, 97.6% of my customers hung up “satisfied” with my service. By managing to memorize 50+ call scripts, I reduced my time per call by 18%, while increasing customer satisfaction by 29%. I had recognized early on that when you rely on reading from a screen, it doesn’t sound natural; customers can easily sense that you are not listening to them.
Having worked in retail customer service for five years, I’m used to learning everything I can about the product ranges so that I can be as knowledgeable as possible.
My main tasks included processing customer complaints, handling returns, processing refunds and updating accounts. I type at 70 words per minute, and during my employment at two different call centers, my data entry accuracy ranged from 98.7% to 99.5%.
I understand that the performance of call center agents is measured by activity, so here are more numbers:
- During the 2021 calendar year, I completed more calls in one shift than any of my co-workers — 195 customers.
- Customer satisfaction ratings of 97% or higher consistently ranked me among the top two or three employees.
I am a considerate communicator, who always listens fully to work out every customer issue. My response is succinct and prompt when I understand the required solution. Customers want their issues sorted as quickly as possible, so speed is always of the essence. However, comprehensiveness should never be sacrificed. My colleagues voted me “best communicator in the office” last year — reflecting the equal importance I place on communicating work issues internally.
I would welcome an interview to find out more about your operation and outline how I go about my work.
Cover letter header
Your cover letter header is the likely the first thing a hiring manager will notice as they begin to read your cover letter. That’s why this section serves two important roles. The first is to identify your document with your name and contact information. This is especially important when a recruiter may be hiring for multiple call center jobs at once.
The second purpose of your cover letter is to create attractive formatting that will make your document stand out from the rest. Make sure to choose a style that aligns with the company branding. For a call center position, simple and clean formatting is likely best.
The goal of this section: Label your document with the necessary contact information and personal data, create eye-catching formatting that’s professional and tasteful.
Align document styles!
If you want to take your application to the next level, aligning the document styles of your cover letter and resume is one of the best ways to make your application stand out. A matching header and color scheme will show that you’re an organized and serious candidate who invested extra effort into your application.
Luckily, this task isn’t too difficult to accomplish. With Resume.io’s collection of resume and templates and corresponding cover letter examples and templates, you can choose the style that suits you best, then customize the colors and font for the needs of the application. For call center jobs, a simple cover letter template can go a long way in proving your professionalism!
Cover letter greeting
Your cover letter greeting is a short section with an important job to do: create a polite and friendly tone for the rest of your letter and establish a personal connection by using the letter recipient’s name. “Dear” followed by the correct salutation and last name of the hiring manager is one of the most standard and effective greetings.
The importance of names and addressed greetings
There’s a reason why call center agents often ask whom they're speaking with at the beginning of each call — using a customer’s name throughout the call makes them feel valued and well cared for. Personalized attention can work in many other circumstances, including in your cover letter greeting. By using the name of the letter recipient on your cover letter, you quickly establish your interest in the company and create a personal connection with the hiring manager.
However, in large companies it’s not always possible to find the name of one hiring manager, let alone be sure that’s the one who will be reading your application. This is especially true for call center positions where hiring is likely taken care of by an entire HR team. If this is the case, don’t worry — you’ve got options. Try using a collective noun instead. “Dear (Company Name) Hiring Team” often works well.
The goal of this section: Establish a friendly tone and create rapport with the hiring manager by addressing them by name in your cover letter greeting.
Here’s the greeting from our call center cover letter sample.
June 2, 2022
Cover letter introduction
If there was ever a time to make a statement, your cover letter introduction is the place to do it. That doesn’t mean you should go overboard with eccentric stories, but rather create a professional and charismatic opening line that makes you stand out from the pile of generic applications. The best way to craft a great introduction is by offering an interesting anecdote, relevant statistic or your top skill. Make sure to carefully weave in the name of the position you are applying to in the first one or two sentences of your cover letter.
The goal of this section: Catch the hiring manager’s attention with an interesting fact or anecdote and encourage them to keep reading into the body of your cover letter
Below is a call center cover letter example of an effective introduction.
Cover letter body
The middle part of your call center cover letter will make up the bulk of the document. This is the section to dive into all your relevant experience and the reasons why you believe you’re the company’s next great call center agent. The STAR method can help make the body section easier to write. First, describe a s ituation and the t ask required, then explain the a ction you took and the positive r esult it caused. This is a great place to describe previous customer service interactions that have led to sales or other achievements.
You can create a second body paragraph to mention your top skills and potential contributions to the hiring organization as a call center agent. For this section, you’ll want to make sure your tone is confident without sounding presumptuous.
The goal of this section: Use the STAR method to list previous experiences and the positive results you achieved, make sure to offer potential contributions and your most refined skills.
Our call center cover letter example illustrates what you might include in the middle part.
Cover letter conclusion and signature
There is an art to creating the perfect cover letter conclusion, and it all starts with a compelling call to action. This sentence expresses genuine interest in the position and invites a hiring manager to contact you to discuss further. You may also choose to leave your contact information again in this section.
Finish your letter with a polite and professional sign-off, followed by your signature. “Best regards,” “Sincerely” or “Thank you” can all make good options.
The goal of this section: Create an effective call to action that encourages a hiring manager to get in touch, use the appropriate signature to finish your letter on a positive note.
Below is the closing section of our sample call center cover letter.
Writing psychology: cover letter tools and strategies
Here are a few key qualities you’ll want to convey when applying to a call center position:
- Strong communication skills: When it comes to working as a call center agent, effective communication is the job. Your cover letter should convey an ability to speak and answer questions clearly not only through your examples but also through your tone and error-free writing.
- Positive and friendly attitude: A call center agent’s demeanor can make or break the customer service experience. That’s why your cover letter should remain upbeat from the first sentence to the very last. Cover letter writing is the best place to give a hiring manager a taste of your professional personality.
- Patience: Unhappy customers are a part of the job. So make sure your cover letter offers examples of times you effectively dealt with difficult requests — without losing your cool.
- Efficiency: Depending on the type of call center you work in, speed can be one of the most important qualities for an agent. If this is the case, make sure your cover letter offers concrete numbers that show your efficiency and effectiveness.
It’s not just what you say but how you say it
You’ve probably heard the adage before: It’s not what you say but how you say it. That’s especially true in any call center position. Of course, what you say is important, but your tone of voice, patience and attitude can make all the difference in how your message is received.
Turns out, the same goes for your cover letter. According to the Yale Attitude Change Approach , a multi-year study in the mid-1900s, an audience doesn’t just pay attention to the content of the speaker’s message, but also everything about how they deliver it.
For your cover letter, that means a hiring manager is not only evaluating your writing but also your visual presentation. Is it clean? Does it fit the company branding? Is it aligned across all the application materials?
An audience is more likely to be convinced of a message when they believe the speaker is credible, i.e they know what they’re talking about. Your visual presentation is one of the best ways of showing that you understand the company’s goals and you are ready to rise to the challenge. Combined with the right tone and concrete experiences, you’ll quickly find yourself at the top of the list when it’s time to schedule job interviews!
Call center agents are in demand
According to a survey by eConsultancy , phone calls are still the top choice for customers when it comes time to reach a customer service representative — call centers aren’t going away any time soon!
Common cover letter mistakes to avoid
Make sure your cover letter impresses for favorable reasons. Avoid these common mistakes often made by candidates applying to call center positions.
- Typos and grammatical errors: Nothing says poor communication like spelling mistakes and hard-to-read sentences. Make sure to avoid these issues with spell check and by asking a friend to proofread before you submit.
- Formatting mistakes: Sloppy visual presentation will be the first thing a hiring manager notices when they evaluate your application. Luckily a cover letter template can make professional style a breeze.
- Generic writing: Not all call center jobs are the same. Take the time to familiarize yourself with the company’s needs and use your cover letter to explain how you’ll meet them.
- Poor tone: The balance between confident and arrogant can be hard to find, but numbers can help. Make sure to back up your claims with concrete proof of your successes.
Key takeaways for a call center cover letter
- A cover letter is an essential tool to differentiate yourself and land a call center position because many candidates may have identical qualifications on their resumes.
- Follow the general cover letter structure to make sure your information is organized and easy-to-read.
- Numbers and statistics offer concrete proof of your successes in driving sales or aiding customers – essential for this role.
- Don’t let silly mistakes like typos dash your chances of landing a top call center role: make sure to proofread and use spell check before you submit.
- Visual presentation is just as important as great writing. Cover letter templates can offer polished formatting in just a few clicks, along with our cover letter builder tool.
A call center job is a great choice even for candidates with no experience, because it can open numerous doors to jobs requiring some of the same skills. For inspiration, check out these writing guides and examples in the administrative category:
- Customer Service Representative cover letter sample
- Administrative Assistant cover letter sample
- Receptionist cover letter sample
- Office Administrator cover letter sample
- Office Assistant cover letter sample
- Office Manager cover letter sample
- Personal Assistant cover letter sample
- Administrative Officer cover letter sample
- Administrative cover letter sample
- Front Desk Receptionist cover letter sample
- Virtual Assistant cover letter sample
- Secretary cover letter sample
Free professionally designed templates
- Customer support management
Customer service cover letter examples
Customer service cover letter examples and tips, ready for the next step in your professional journey use our customer service cover letter examples to stand out from your competition and set yourself up for success..
By John Kearney, Vice President, Customer Care
Last updated November 4, 2022
Six to seven seconds —that’s how long hiring managers spend looking at a customer service resume, on average. If you want to land an interview , you must stand out from your competition. The best way to do that is with a compelling customer service cover letter.
Learn how to write a cover letter that will grab the hiring manager’s attention and get your job application moved to the top of the stack.
Importance of a customer service cover letter
- How to write a cover letter for customer service
Customer service cover letter best practices
Stand out with a strong cover letter.
The myth that you don’t need a cover letter has been busted time and time again. In a 2020 survey, 65 percent of hiring managers and recruiters said that cover letters influenced their hiring decisions. Because your customer service resume cover letter introduces you and your resume to your potential employer, it’s essential to make a great impression.
The right cover letter can tip a decision in your favor if the hiring manager is torn between you and another candidate. If you execute it properly, your cover letter can provide more detail on how your skill set aligns with the customer service role and contextual information that resumes usually lack.
Getting inspiration to write your customer service representative cover letter can be tough. Here are short cover letter samples to help boost your creativity.
Sample cover letter 1
123 Tutone Dr., Portland, OR 97035 | (614) 867-5309 | [email protected]
Tutone Ink 389 Lunar Dr. San Francisco, CA 94103
Dear Mr. Tom Allen ,
I am thrilled to apply for the Customer Service Representative role at Tutone Ink . In my eight years of experience in customer service, I’ve always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for.
In my prior role as a Customer Service Representative at Swimfish , I gained extensive experience across several facets of customer service, including:
- Managing sensitive customer information
- Providing personalized support
- Delivering a great customer experience
I consistently produced results at a high level, resolving 20 to 30 tickets per day . Among my peers, I’m known for being approachable, personable, patient, and driven. I always strive to improve my skills, learn on the job, and deliver enjoyable customer experiences.
I understand that propelling a company’s mission through every customer interaction is critical to fostering long-term loyalty—and that’s exactly what I’ll do at Tutone Ink . I aspire to grow with your company, and the experience I will gain as a Customer Service Representative at Tutone Ink will enable me to develop those skills and set me up for professional success.
I look forward to discussing my qualifications with you. Please let me know if I should provide any additional information. Thank you very much for your time and consideration.
Sample cover letter 2
Dear Tutone Ink hiring manager ,
I am excited to submit my application for the Call Center Representative role at Tutone Ink .
I came across this job posting on the company’s website . After comparing the responsibilities to my skills and experience, I felt like this was the perfect fit for me.
I believe my three years of experience in customer service have prepared me to succeed in this position. Some of the skills I think would be an asset to your company include:
- Customer service : I use verification software and a predefined process to provide top-level customer care to callers and promptly resolve problems.
- Bilingualism : I speak either English or Spanish to communicate with callers to establish rapport and ensure all the information I provide is clear and understood correctly.
I look forward to hearing from you and welcome the opportunity to tell you more about my experience and qualifications.
Sample cover letter 3
Jenny Heath 123 Tutone Dr., Portland, OR 97035 (614) 867-5309 [email protected]
Tutone Ink 389 Lunar Dr. San Francisco, CA 94103 10/31/2022
I saw your job posting on Indeed.com and immediately had to apply. Like Tutone Ink , I also share the mission to build lasting relationships with customers by delivering personalized and proactive customer service.
Throughout my experience in the service industry, I’ve always aimed to be resourceful and efficient by creating seamless experiences for my customers . I’m known as a results-driven, empathetic person who respects customers’ time and strives to deliver effective solutions in every interaction. I aspire to become a leader in customer service, and the Customer Service Representative role at Tutone Ink would be the cornerstone of my career path.
I’ve worked for eight years in customer service, and I always go above and beyond what’s expected of me. As a CSR at Swimfish , I helped design a new sales strategy to seamlessly upsell customers and consistently deliver value . Within 14 months of implementing this strategy , our company saw a 20 percent increase in customer satisfaction .
I was responsible for leading service agent training and gained a reputation for being a positive and enthusiastic team player . As a training specialist, I taught agents how to be careful and patient listeners. I also ensured they had extensive knowledge of our products as well as the tools we use, including Excel and Zendesk Suite .
I’d appreciate the opportunity to demonstrate my skills in customer service at Tutone Ink . I look forward to discussing my qualifications with you and would like to thank you for your time. Please contact me if you need additional information.
Sample cover letter 4
I’m reaching out today because I’m interested in the Customer Success Manager position at Tutone Ink .
I felt drawn to your company because I’ve heard from several of your customers that Tutone Ink’s products help them make genuine interpersonal connections—no matter how large they grow. I think this people-first mindset says a lot about your company, and I find the prospect of working for a business that values relationships and open communication very exciting.
After reviewing the job opening, I believe my hard skills, seven years of industry experience, and a degree in business administration make me an excellent candidate for this position.
During my time as a customer service professional, I had the pleasure of working for Tech Atlas, Reform Service, and Innovative Solutions . My experiences at these companies helped me develop skills like relationship building, sales, conflict resolution, organization, and time management . I’m certain these skills will help me succeed in this role.
Some other skills I can bring to your company include:
- Customer service : I answered 50+ calls a day, making sure that all issues were resolved promptly and that the caller had a positive experience to increase customer loyalty and encourage future purchases.
- Project management : I sent work orders to the operations team and assisted with prioritizing urgent tasks to reduce delays and ensure 100% customer satisfaction.
These are just a few of my qualifications that I believe will enable me to provide the best service possible to Tutone Ink customers. Thank you for taking the time to review my application. I hope to hear from you soon!
All the best,
Sample cover letter 5
Dear hiring manager ,
I hope this letter finds you well. I am writing today to express my interest in the Customer Experience Agent position at Tutone Ink .
I have been working in the customer service industry for two years and have degrees in business administration and Spanish . I’m passionate about breaking down barriers and ensuring every client has a positive experience.
I believe my personal and professional experiences provided me with the necessary skills to deliver top-of-the-line support to each customer I interact with and also exceed expectations.
I can bring the following skills to your company:
- Communication : I am fluent in English, Spanish, and Japanese and have a solid understanding of cultural norms. I am also constantly striving to improve my linguistic skills to ensure I’m capable of communicating clearly and respectfully in all situations.
- Customer service : I have experience answering high-volume inbound calls promptly and accurately using a pre-approved script, triaging incoming requests, assigning them to the correct department, and composing thoughtful follow-ups.
I believe these skills will translate well to the Customer Experience Agent position and help me provide complete customer satisfaction.
I am passionate about people, and I know I will thrive in a customer-facing role. I’m also thrilled about the prospect of working for Tutone Ink because I want to continue working closely with people and putting my problem-solving skills to the test.
I am also confident that if selected for this role, I’ll consistently be a team player, meet deadlines, provide high-level customer care, and exceed expectations at every given opportunity.
Thank you for your time and consideration, and I look forward to hearing from you.
Sample cover letter 6
I am extremely interested in the Customer Service Representative role at Tutone Ink . My eight years of experience in customer service, paired with my passion for helping people , make me an ideal candidate. This role also perfectly aligns with my future career goals: I aspire to lead my own team, and the experience I will gain as a Customer Service Representative will enable me to develop those skills and set me up for professional success.
My time as a CSR at Swimfish gave me valuable experience across several facets of customer service, including:
- Delivering great customer experiences
I demonstrated strong results through my work by resolving 20 to 30 tickets per day . Among my peers, I’m known for being approachable, personable, patient, and driven . I’m always working to improve my skills, learn something new each day, and provide enjoyable customer experiences.
I welcome the opportunity to discuss how my customer service experience and skills will be an asset to the Tutone Ink team. Thank you for your consideration, and I look forward to hearing from you.
Sample cover letter 7
Dear Mr. Allen ,
I’m reaching out today to express my interest in the Chief Experience Officer position listed on the Tutone Ink website. I have been working in customer service for almost 10 years and excel in multi tasking, relationship building, project management, and communication.
My ability to effectively communicate with customers and quickly develop solutions helped me exceed expectations in similar roles in the past:
- I propelled a 16.9% increase in second-time purchases from clients I directly consulted.
- I closed 18+ support tickets a day, typically while the customer remained on the line.
- I answered 50+ inbound calls daily and found a unique solution to each issue.
I’m excited by the possibility of working for Tutone Ink because it is clear to me that the company values a customer-first approach and gives its staff the necessary tools to not only succeed but also to provide a one-of-a-kind experience.
I believe my work experience and skills make me an ideal candidate for the Chief Experience Officer position and a strong addition to the company. I look forward to discussing this role more with you soon.
Thank you so much for your time and consideration.
Sample cover letter 8
I recently came across Tutone Ink’s job opening for a Customer Success Manager , and I wanted to reach out to express my interest in the position.
With three years of experience in similar customer care roles, I have the skills and qualifications to provide excellent service to each of Tutone Ink’s current and prospective customers.
In my current role, I’m responsible for answering inbound phone calls, troubleshooting tech issues, and triaging support requests. As I’ve carried out these tasks, I’ve had the opportunity to develop various skills, such as:
- Customer service : I answer 45+ inbound calls a day, delegate tasks to the appropriate departments, stay on top of operations to ensure timely resolutions, and handle customer follow-ups to ensure they don’t have any unresolved issues.
- Communication : I de-escalate tense situations with customers and find satisfactory resolutions that leave callers with a positive impression of the company.
I’m excited by the prospect of working for Tutone Ink because the company has strong customer-first values , and based on the Customer Success Manager job description, I believe I would be a great fit. If you agree, please reach out and schedule an interview. I would be thrilled to meet with you and discuss my qualifications.
Sample cover letter 9
Jenny Heath 123 Tutone Dr., Portland, OR 97035 (617) 867-5309 [email protected]
I recently came across your job posting for the Customer Success Representative position at Tutone Ink , and I immediately knew I had to apply.
As a customer service professional with eight years of experience in the industry, I have a strong grasp of what it takes to provide excellent care to any customer, no matter what issue they are facing.
I also noticed that the job responsibilities closely align with my qualifications and interests. Combined with my drive to always go the extra mile, I have no doubts that I would be a great fit for this role.
Some skills that I can bring to Tutone Ink include:
- Proficiency with CRMs and word-processing applications
- Conflict resolution and mediation
- Strong written and verbal communication in two languages
I look forward to speaking with you about how my customer service experience can translate to the Customer Success Representative position at Tutone Ink . Thank you for taking the time to review my application, and I hope to hear from you soon.
Sample cover letter 10
I recently learned about the Customer Engagement Representative job opening at Tutone Ink and would like to formally submit my resume. I have several skills and qualities that would be beneficial to your company and enable me to succeed in the role.
Some of my past accomplishments include:
- Implementing automated communication channels that cut down caller wait time by an average of six minutes.
- Effectively delegating tasks and responsibilities in order of importance to maximize efficiency and customer satisfaction.
- Practicing social listening and data analysis to fine-tune communications and better connect with customers while also anticipating their questions and concerns.
No business can stay afloat, much less thrive, if it doesn’t strive to support customers and build relationships with them. My experience as a customer service professional has not only taught me these lessons but also how to exceed customer and company expectations . I approach every task with a customer-first mindset and a positive attitude, which helps keep customers calm as we tackle their issues together and find the best solution.
I believe my experience and commitment to excellence make me an ideal candidate for the Customer Engagement Representative position. If you agree, please reach out and schedule an interview with me. Thank you, and I look forward to meeting and speaking with you.
Set support agents up for success
Learn how to hire, train, and motivate agents for the long run.
How to format and write a cover letter for customer service in 7 steps
When writing your cover letter, it’s important to communicate the information that defines you in the right way. A strong structure for your cover letter can keep your points organized so the hiring manager can quickly and easily see what sets you apart.
Follow these seven steps to help you write your customer service cover letter.
Step 1: Write a title and header
The title of your cover letter should include your name and be specific to the job you’re applying for and the company you’re sending it to.
For example, you can format the title of your cover letter like this:
[Position X] : [Company Y] | [Name] or Customer Service Representative: Tutone Ink | Jenny Heath
Next, create a header to add your contact Information:
- Your full name
- Phone number
- Your email address
- Links to your professional social media profiles (LinkedIn)
- Personal website (optional)
Make sure your email address and any social media links you include are professional. Listing your “[email protected]” email address from 2003 doesn’t make the best impression on a hiring manager.
Providing your (up-to-date) LinkedIn profile is all you need when it comes to social media—unless another social media profile showcases skills that align with your desired role.
Step 2: Start with a greeting
Start your customer service specialist cover letter by addressing the hiring manager by their name—personalization helps you stand out more, especially if you need to do research to find the name.
If the job posting doesn’t include the hiring manager’s name, you can check out the company’s website—or pop over to LinkedIn and search for the company. From there, you can see the employees who are on LinkedIn to find the most relevant contact.
If you don’t find that information, try using something like “Dear Hiring Manager” or “Dear Recruiting Manager.”
Step 3: Grab attention with your introduction
Following your greeting, the first paragraph should do four things. You’ll want to:
- Introduce yourself
- Show your interest in the position
- Explain why you’re a good fit
- Say it in a compelling way
The last point is the most important and can feel the most challenging. But simply offering a statement of your experience and your expertise—and then backing it up with some proof—can raise eyebrows.
Dear Mr. Chips,
I’m thrilled to offer my eight-plus years of seasoned customer service experience to Tutone Ink for your customer service representative position.
Step 4: Impress with your second paragraph
Every job requires a range of skills . This is why it’s important to show you’re a well-rounded candidate. Describe how your past experiences evidenced your soft skills, like your ability to problem solve and collaborate with others.
Also give examples of your hard skills, such as experience with specific customer service software like Zendesk .
- Grab attention by highlighting two or three of your top achievements
- Include data and stats to show the impact of your work
- Mention the most relevant hard and soft skills
- Summarize your work experience
Step 5: Relate to the company in the third paragraph
In this section, explain why you want to work for the company. Do your research and provide detailed reasons to show the hiring manager that you’re serious.
This is another great opportunity to reiterate why you’re the perfect candidate and a good fit for the job.
Step 6: Leave them wanting more with your conclusion
Finally, in the last paragraph, you’ll want to thank the hiring manager for their time and consideration. You can also summarize your interest in the position and your commitment to the next stages of the hiring process.
Include an attention-grabbing call to action, too. You can even inject some personality and humor into it to leave them wanting more.
Step 7: Use the appropriate formal closing
Always close on a formal note. Examples for your closing include:
- Best regards
- Kind regards
Here are a few best practices to keep in mind while writing to make your customer service cover letter shine.
Include an elevator pitch
In the second paragraph of your cover letter, explain in a few sentences:
- What makes you a good fit for the position
- Why you’re excited to join the company
- How this position matches your career goals
Showing excitement about the role is key. Think about it from the hiring manager’s perspective —lukewarm candidates who are just looking for a job are less likely to stand out.
Make it scannable
Hiring managers are busy, so they won’t want to dig through long, dense paragraphs packed with unnecessary information. Keep your cover letter brief and cut the fluff.
Ensure your cover letter is easy to scan—draw attention to the most important points you want the hiring manager to see by using:
- Bullet points
You can also format your cover letter in a way that mirrors the unique aspects of the company. For example, if you research the company and find that it has a vibrant, creative culture, don’t be afraid to experiment with outside-the-box elements like colors, designs, and playful fonts. (But never, ever use comic sans).
Tell a story
Your cover letter shouldn’t just repeat what’s in your resume. Use this opportunity to provide more context and to describe one of your success stories as a customer service agent.
Pick a certain project or experience where you demonstrated specific skills mentioned in the job description. Cover letters are a great way to showcase your passion and who you are as an individual.
Whenever possible—and especially when highlighting your accomplishments—include data to support your claims. For example, if you performed particularly well in a previous customer service position, make sure you quantify that by mentioning your fast resolution times or your overall satisfaction score.
Using hard numbers and metrics will illustrate your impact and give you an edge over your competition.
Show your passion for customer service
Aside from highlighting your customer service skills and experience, express your enthusiasm for the industry. The hiring manager is looking for a long-term employee who can grow with the company. At the end of the day, they want someone who’s passionate about customer service and eager to deliver top-notch experiences.
A cover letter should reflect your drive as a candidate. Attention to detail is a core skill for any job, and ensuring you have an error-free cover letter is a must. Use tools like Grammarly to double-check your spelling and grammar.
It’s also a good idea to ask someone else to proofread your cover letter, in case there are mistakes you missed. There’s no worse feeling than noticing an error seconds after you hit send—having a fresh pair of eyes to review your cover letter can save you from that easily preventable horror.
While it’s essential to have a thorough resume that summarizes your core competencies, a customer service cover letter is your chance to show off your personality and pitch your potential to the hiring manager. Don’t let it be an afterthought—it deserves just as much attention as your resume.
Want to prepare for what’s next? Get ready to crush your interview .
Streamline call center BPO management with data-driven WFM
As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.
Why great CX is the doorway to success with open banking for financial services firms
CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.
Manage costs, support growth, and drive retention during an economic slowdown
A guide for CX leaders to adapt your customer service when facing uncertainty.
Turn customer service agents into inside sales reps
Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.
There’s more where that came from.
Sign-up and get customer insights, trends, and more in your inbox.
Welcome to the club!
Oops! Sorry something went wrong, try again later?
You control your data
Choose type of cookies to accept
These cookies give you access to a customized experience of our products. Personalization cookies are also used to deliver content, including ads, relevant to your interests on our Site and third-party sites based on how you interact with our advertisements or content as well as track the content you access (including video viewing). We may also collect password information from you when you log in, as well as computer and/or connection information. During some visits, we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.
These cookies are placed by third-party companies to deliver targeted content based on relevant topics that are of interest to you. And allow you to better interact with social media platforms such as Facebook.
These cookies are essential for the Site's performance and for you to be able to use its features. For example, essential cookies include: cookies dropped to provide the service, maintain your account, provide builder access, payment pages, create IDs for your documents and store your consents.
To see a detailed list of cookies, click here .
- Cover Letter Examples
Call Center Cover Letter Samples for an Agent or Rep in 2023
You’ve got the skills to answer customer concerns, and the ability to do it with compassion and grace. Use this guide to write a cover letter the call center manager can’t refuse.
As seen in:
You’re preparing to write a call center cover letter .
Whether writing a call center manager cover letter or you are writing a call center cover letter with no experience, you can’t send in something average.
You need a cover letter call center that gets an average response time of under 24 hours from the hiring manager.
This guide gives you a sample call center cover letter plus the best tips on how to write a call center cover letter.
Want to write your cover letter fast? Use our cover letter builder. Choose from 20+ professional cover letter templates that match your resume. See actionable examples and get expert tips along the way.
Create your cover letter now
Sample cover letter for a resume— See more cover letter samples and create your cover letter here .
Even the best call center representative cover letter is worthless without a great call center resume alongside. Read this guide to make sure yours is ready: Call Center Resume Sample & Writing Guide.
Here are a few other cover letter examples to consider related to call center jobs:
- Customer Service Cover Letter Sample
- Technical Support Cover Letter Sample
- Sales Cover Letter Sample
- Sales Representative Cover Letter Sample
- Retail Cover Letter Sample
- Retail Management Cover Letter Sample
- Cashier Cover Letter Sample
- Customer Success Manager Cover Letter Sample
- Front Desk Cover Letter Sample
- Receptionist Cover Letter Sample
- Office Assistant Cover Letter Sample
- Personal Assistant Cover Letter Sample
- Secretary Cover Letter Sample
- Hospitality Cover Letter Sample
- HR Generalist Cover Letter Sample
- Human Resources Cover Letter Sample
- Flight Attendant Cover Letter Sample
- Cover Letter for Internal Position Sample
Want to explore your options further? See our full selection of cover letter examples for every career: Cover Letter Examples.
Here’s our take on a great call center cover letter example:
Call Center Cover Letter Sample
James M. Fuller
Call Center Agent
2905 Braxton Street
Westchester, IL 60154
July 4, 2019 Juan M. Hunt
Call Center Manager
Hunt’s Customer Service Associates
1853 Trainer Avenue
Bloomington, IL 61701
Dear Juan, I’m currently a call center agent for the Sinai Games family of brands, and I enjoy it quite a lot. When I saw your job ad calling for a new customer service call center representative, I immediately knew I had to apply, because I have always admired the companies which Hunt’s represents.
As a call center agent with Sinai Games for over 3 years, I’ve developed many skills and abilities which would serve me well in the call center role at Hunt’s. I’m well-versed in your product line, having spent many hours playing your various games in my spare time. On top of that, I’ve had several wins which I’m quite proud of, including:
- Earned the record for the most customers helped / phones answered in one shift (213).
- Received the highest customer satisfaction scores based on post-call survey for 2017 (97.5%) and 2018 (97.75%).
I always try to better myself, both as an employee and as a person, and I hope these few achievements show you how much I value hard work and top-notch customer service.
If you’d grant me the opportunity, I would enjoy discussing how I could bring the same level of quality and dedication to work over at Hunt’s.
P.S.—Would you be interested in meeting for a quick coffee? I would love to show you how I managed to achieve a 97.75% call center customer service score in 2018.
That was our idea of a great example cover letter for call center jobs.
Call Center Cover Letter Template
Here is how to create a call center cover letter:
1. Use the Right Format on a Call Center Cover Letter
- Use single (or 1.15) line spacing on your cover letter for call center agent jobs, as that is the standard business letter format.
- Choose the best cover letter font , and type it out in 11–12pt font size.
- Use a 1-inch (2.54 cm) margin on all 4 sides of your customer service call center cover letter.
- Align all the text to the left (don’t use center alignment or justified alignment, as it’s ugly).
Want to read more? Have a look at: How to Select the Ideal Cover Letter Format
2. Build a Professional Call Center Cover Letter Header
- Start with your name and mailing address first.
- Follow that with the date of writing on your cover letter for call center agents.
- Next, add the call center’s details, including the name of the hiring manager, their professional title, and then the company’s address.
Want to read more? Check: How to Address a Cover Letter
3. Start Your Call Center Cover Letter With a Compelling Opening
- Find the call center supervisor’s name to address them personally in the greeting.
- Begin by stating your desire to apply for this particular call center representative job opening.
- Give a brief introduction into your professional background before going into more detail later in your call center cover letter.
Unable to find the name of the HR staff member or call center supervisor? Choose something neutral, such as “Dear Hiring Manager.”
Want to read more? Have a look at: How to Open a Cover Letter Perfectly
4. Show You’re the Perfect Candidate for Call Center Jobs
- Get out the original call center job description and locate the job responsibilities section.
- Explain to them how you’re the best candidate for the call center job, even if it’s an online job or work-from-home position .
- Prove you’re the top applicant with numbered achievements.
If you’ve worked in a COPC Customer Experience (CX) Standard-certified call center or earned a Call Center Associate Certified (CCAC) distinction, brag about that on your cover letter!
Don’t allow your cover letter for customer service call center jobs to get too long. Read: What is the Best Cover Letter Length?
5. Explain Why You Want to Work for This Particular Call Center
- Show this call center that you are on board with enthusiasm for the job.
- Create a cover letter for call center agent jobs which is tailored to this one job positions; always avoid the generic cover letter .
First time applying for call center customer service jobs? Read this guide: Entry-Level Cover Letter with No Job Experience
6. Make The Call Center Manager an Offer They’re Unable to Refuse
- Finish up by writing a short closing paragraph of about one or two sentences long.
- Remind them of the value you would bring to their call center.
- Craft a compelling call to action statement so they’ll be sure to ring you back.
Want to read more? Have a look at: How to Finish a Cover Letter Right
7. End the Call Center Rep Cover Letter With a Professional Sign-Off
- End the cover letter for call center jobs with a standard closing (e.g., “sincerely”).
- Type your full name below that (with a line space between) on a call center supervisor cover letter or entry-level application letter.
- Perhaps add a P.S. after your signature to have one additional opportunity to grab the attention of the call center hiring manager.
Don’t forget to follow up on your call center job application: How to Follow Up on a Job Application
When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check . Start building a professional resume template here for free .
When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.
Got any queries on cover letters for standard or remote call center jobs? Need assistance coming up with achievements for your cover letter for customer service representative call center job? Let’s talk about it down below in the comments, and thanks for reading!
Don't miss out on exclusive stories that will supercharge your career!
Get a weekly dose of inspiration delivered to your inbox
PDF Resume Templates to Download in 2023 (+ Format Tips)
It matters what file format you send your application to the recruiter. In this article, you’ll get 18 PDF resume templates and find out why you should format them this way.
What to Put on a Resume: Good Things You Should Include
Find our what you need to put on your resume and what recruiters are looking for. Use these tips and examples to make a perfect resume.
50 Best Resume Tips 2023: Great Tricks and Writing Advice
Don’t have much time, but need a good resume ASAP? Here’s a master list of the best resume tips out there, plus a bonus to make your life easier.
- Help Desk Omnichannel customer service platform
- Ticketing Advanced ticketing system
- Live Chat Fastest live chat on the market
- Social Media Answer your followers directly from LiveAgent
- Call Center Built-in call center software
- Knowledge Base Provide self-service options
- Business Solutions Different businesses, different solutions
- Industry Solutions Adapt LiveAgent for your industry
- Use Cases One product, multiple use case scenarios
- More Integrations
- Academy Become a customer service expert
- Templates Customizable templates for every occasion
- Webinars Guided LiveAgent walkthroughs
- Blog News about customer service & LiveAgent
- Glossary Learn customer service terminology
- Directory Comprehensive help desk contact list
- Industry Research View the latest customer service stats
- Typing Test Improve your typing speed
- WordPress Plugin Best WordPress Chat Plugins
- Checklists How to handle your process
- Support Portal How-to articles and guides
- Reviews Take a look at software feature reviews
- About Us Discover the team behind the product
- Awards Our awards & accomplishments
- Norsk bokmål
- Tiếng Việt
- Customer Service
The importance of a customer service cover letter
How to title your customer service cover letter, customer service cover letter title examples, what to write in a customer service cover letter, what to include in a customer service cover letter, customer service cover letter examples, title: [role] – [your name], title: [role] – [your name], [contact information], title: [your name] – [role], [contact information], title: customer service representative cover letter – [your name], title: cover letter for [role] – [your name], title: [your name] – cover letter, good practices for writing a customer service cover letter, frequently asked questions.
Passing data through the machine...
Customer service representative cover letter templates
Looking for a job in customer service ? In order to succeed, you need a cover letter that highlights your skills and experience in the industry. Check out these customer service representative cover letter examples to get started. These templates will help you create your own letter that stands out from the rest, which is exactly what you need to get a job in the customer service field.
This may be your first contact with a potential employer, so it’s important to make a good impression. A customer service cover letter is an opportunity to showcase your skills and experience in the industry, as well as your ability to communicate with customers effectively.
The right cover letter can show potential employers that you’re the perfect candidate for the job. So take the time to create a well-written cover letter – it could be the difference between landing your dream customer service job .
To get started, you need to title your cover letter. It should be specific to the job in question, as well as the company you’re applying to. For example, “Customer Service Representative Cover Letter for XYZ Company”.
This will let potential employers know that you’re serious about the customer service position and it will help them find your letter when searching through applications.
You may also want to include your contact information in the title so potential employers can easily get in touch with you. However, be sure to check the application process before doing this as some companies prefer that you only include your contact information in the body of the text.
Once you have a catchy title, you have the base of your cover letter complete.
- [Role] – [Your Name]
- [Role] – [Your Name], [Contact Information]
- [Your Name] – [Role], [Contact Information]
- Customer Service Representative Cover Letter – [Your Name]
- [Your Name], [Role]
- Cover Letter For [Role] – [Your Name]
- [Your Name] – Cover Letter
- Cover Letter [Your Name]
Now that you have a title, it’s time to start writing the body of your cover letter. Here are some things you should include, as well as some you should rather avoid.
Always add your contact information, even if you have already added it in the title. Also include the date on which you are sending the letter.
Start with a professional greeting, such as “Dear Mr./Mrs. [Employer’s Last Name]”, if you know the name of the person reading it. Otherwise, use a general greeting such as “Dear Hiring Manager” or “To whom it may concern”.
In the first paragraph, introduce yourself and explain why you’re interested in the job. This can be crucial, as it will give the potential employer a good first impression of you.
Then, in the second paragraph, describe your skills and experience in customer service. Be specific and include examples of times when you’ve gone above and beyond for customers.
Don’t be afraid to highlight your relevant skills and experience, as this is where you can show them why you’re the perfect candidate for the job. You can use either a chronological format to list your experience in reverse order or a functional format to group your experience by skill without listing the specific job roles.
In the third paragraph, talk about your goals for the future and how you see yourself fitting into the company . It’s important for recruiters to see that you’re looking for a long-term position and not just any odd job.
Finally, thank the employer for their time and consideration and end with a professional sign-off such as “Sincerely”. Don’t forget to add attachments, such as your resume and any relevant certificates.
- title with the highlighted position you are applying for
- closing paragraph
- attachments – resume and certificates, etc.
Dear Hiring Manager,
I am writing to apply for the [Role] position at [Company Name]. I am a highly motivated individual with great customer service skills and experience, so I would be a valuable asset to your team.
In my previous customer service roles, I have always gone above and beyond for customers. I have a natural ability to build relationships and solve problems, so I am confident that I can provide excellent service to your customers.
My previous role as a [job title] has given me the organizational skills and experience necessary to excel in this role. Moreover, I managed to achieve [achievement/task] while working at my previous job, which proves that I am capable of [skill/competency].
By joining your team, I hope to develop my skills further and contribute to the success of the business. I see myself fitting in long-term, and I am eager to use my skills to help the company achieve its customer service goals.
Please find attached my resume and certificates for you to read. I am able to start work immediately.
Thank you for your time and consideration. I look forward to hearing from you soon.
Dear [Employer’s Last Name],
My name is [Your Name] and I am writing to apply for the [Role] position at [Company Name].
As a [job title] with [X] years of experience, I have developed strong customer service skills. Be it handling customer complaints or providing solutions to their problems, I am always willing to go the extra mile.
In my previous roles, I have often been commended by my superiors for my excellent customer service skills. My previous responsibilities also include handling [type of work], and I am confident that I can do the same for your company.
Furthermore, I am proficient in [skills], which I believe will come in handy in this role. I also have extensive knowledge of [education] and relevant experience working with [experience]. All of the above, I believe, makes me an excellent candidate for this position.
I am eager to use my communication skills and experience to contribute to your company’s success and greater levels of customer satisfaction. I am looking for a long-term opportunity where I can grow and develop my skills further, and I am eager to use my skills and experience to provide exceptional customer service to your customers.
Please find my resume and certificates attached for you to read. I would appreciate it if you could contact me for an interview at your earliest convenience.
I would like to thank you in advance for your time and consideration.
I am writing to apply for the [Role] position at your company. I have experience in customer service and I believe this makes me an ideal candidate for the job.
In my previous roles, I have often been praised for my excellent customer service skills. I am a natural problem solver and I always go the extra mile for customers, hence I am confident that I can provide excellent service to your company.
My previous role as a [job title] has given me skills that can benefit your company. As a [Previous Job Position] I managed to achieve [Accomplishment], which has given me the necessary experience to excel in this role.
Joining your company would help me develop my skills further and contribute to the success of your company. I see great potential for myself at [Company Name], where I would like to contribute to the success of the organization by providing excellent customer service.
Attached are my recommendations, resume, and certificates. I would be grateful if we could arrange an interview as soon as possible. Thank you for your time and considering my application.
Dear Mr/Mrs. [Employer’s Surname]
My name is [Your Name] and I am writing to apply for the position of Customer Service Representative.
I know that excellent customer service is the key to success in any business and I am confident that I have the skills and experience to deliver bespoke service to your clients.
I have [X] years of experience working in customer service and I have developed strong communication and interpersonal skills throughout my career. I have a natural ability to build rapport with customers and I am always able to diffuse difficult situations.
During my time at [Current/Previous Company Name] I handled [Type of Work], and I am confident that I can do the same for your company. Furthermore, I am also proficient in [Skills], which I believe will come in handy in this role. I speak numerous languages as well, which I think will be beneficial to the international profile of your company.
I am looking for new challenges in the field of customer service and I believe that your company can provide me with that. I am willing to devote my time and energy to the success of your company by taking this opportunity to join your team as a [Role].
Please find my resume and certificates attached. I also have included a [Type of Document], which should give you a better understanding of my skills and experience. I would appreciate it if you could get back to me regarding my application at your earliest convenience.
My availability is as follows: [Availability]. Thank you for your time.
Dear [Name of Hiring Manager],
I am writing to apply for the position of [Role] at your company. This role is the perfect opportunity for me to utilize my customer service experience in a new and exciting way.
I have worked as a customer service representative for [X] years, and have gained a deep understanding of how to provide excellent customer service. In my current role, I handle [Tasks] on a daily basis and contribute to creating a sales strategy that is aligned with customer service goals. I am confident that I can bring the same level of dedication and excellence to your company.
I am a people-person, and enjoy working with others to resolve issues. I am patient, efficient, and always maintain a positive attitude, even in challenging situations. These qualities have helped me succeed in my current role, and I am confident that they will help me excel in the role of [Role] at your company.
I am excited to have the opportunity to put my skills and customer service industry knowledge to work for your company, and would appreciate being given the chance to do so.
I have attached my resume and contact details below. Thank you for the opportunity to apply for this position, and I look forward to hearing from you soon.
To Whom it may concern,
Please accept this letter and attached resume as my application for the Customer Service Representative role at your company.
As a customer service professional with [X] years of experience, I am confident in my ability to provide excellent service and support to your team. In my current role, I handle customer inquiries via phone, email, and live chat , and have successfully resolved a high volume of customer issues. I am also proficient in [Software Program] and have experience handling customer billing inquiries.
With so much experience in customer service, I am confident that I can be an asset to your team and provide the high level of customer service that your company is known for. I would appreciate the opportunity to discuss my qualifications further with you and hope to hear from you soon.
I have attached my resume for your review. I am available to start work on [Date]. Thank you for taking the time to read and consider my application.
[Your Name], [Your Phone Number], [Your Email Address]
I am writing in regard to the customer service representative opening at your company. Based on my skills and extensive experience, I believe that I am a perfect match for this role.
I have [X] years of customer service experience and have handled a wide range of clients’ inquiries and issues. I am patient and efficient in my work, and always maintain a positive attitude. These qualities have helped me succeed in my current role as a customer service representative.
As my quality control score indicates, I consistently resolve customer issues in a satisfactory manner. In addition, I have received positive feedback from clients regarding my work. Furthermore, I have successfully completed [several/many/number] training courses related to customer service. I also have a highly organized work ethic.
I am confident that I can provide the same level of dedication and excellence to your company if given the opportunity. I have attached my resume for your consideration, and am available to start work on [Date]. Thank you in advance for your time. Sincerely,
It’s easy to overlook a cover letter when applying for jobs, but taking the time to write a good one can make all the difference. Here are some tips on what to include and how to format your customer service cover letter:
- Be clear about the job you’re applying for – include the title of the role you’re interested in and where you saw it advertised.
- Be sincere, honest, and enthusiastic – a bit of enthusiasm goes a long way in customer service.
- Be concise – try to keep your cover letter to one page, including attachments.
- Use simple language – avoid using jargon, abbreviations, or acronyms that the reader may not understand.
- Edit and proofread carefully – make sure there are no grammar or spelling errors in your cover letter.
- Communicate that you’ll bring value – highlight what you can do for the company, not what they can do for you.
- Don’t repeat yourself on your resume – focus on why you’re a good fit for the job and mention specific examples.
- Don’t use generic phrases – employers want to see that you’ve done your research and understand the company.
- Customize each cover letter – don’t send out the same generic message to every employer.
- State your availability – if you’re currently employed, let the employer know when it would be possible for you to start or attend an interview.
- Mention specific skills – don’t just say you have good customer service qualities, describe some real scenarios too.
- Quantify your accomplishments – if you can, include numbers or percentage to show how you’ve helped in the past.
- Keep it professional – use a formal tone and avoid using contractions (such as “don’t” or “can’t”).
- Check the job posting – make sure you address any specific requirements that are mentioned in the advertisement.
- Use an appropriate sign-off such as “Sincerely” “Best regards” or “Thank you for your time”.
- Include attachments like your resume, cover letter, or any other relevant documents.
Writing a good customer service cover letter is important if you want to get ahead in the job market. Customize each letter and include specific examples of your skills/accomplishments. With these tips in mind, you’ll be able to write a winning cover letter in no time.
Ready to put our business email templates to use?
LiveAgent is the most reviewed and #1 helpdesk software for small to medium-sized businesses. Try it today with our free 14-day trial. No credit card required.
What are some tips for writing a great customer service cover letter?
As long as you take the time to write a new one for every application and include examples of your accomplishments, you should be able to write a great customer service cover letter. Make sure it sets you apart from the rest, and avoid using generic phrases. Don’t forget to edit, proofread carefully, and include relevant attachments before sending it off.
How can I make my cover letter stand out?
Customize each one to the particular company and job you’re applying for. Mentioning specific skills that are relevant to the job will also help your cover letter read better. When personalizing each letter, make sure to do your research about the company beforehand. The greater your knowledge, the more you can show off in your letter.
What is the most important thing to include in a customer service cover letter?
Getting straight to the point, being clear and concise, and highlighting your customer service skills are key. The most important thing is to focus on what you can do for them rather than vice versa. If you’re able to show off your value and accomplishments in a one-page letter, then you’re on the right track.
What to avoid mentioning in your customer service cover letter?
While you want to focus on your positive attributes, avoid sounding arrogant or entitled. Be humble, and let your accomplishments speak for themselves. You should also avoid using any contractions in your cover letter, as this can make it come across as too informal. Double check it before hitting “send” as well to make sure you haven’t made any mistakes.
What if I don't have any customer service experience?
Don’t worry – you can still write a great cover letter. If you don’t have any direct customer service experience, focus on other relevant skills that you do have. For example, if you have experience working in a fast-paced environment or handling difficult situations, those are both great qualities to mention. Sometimes soft skills are just as important as hard skills.
Should I include references in my customer service cover letter?
It never hurts to include references in your cover letter, but it’s not always necessary. If you have a personal connection to the company, or if you know someone who works there, those would also be great people to include.
Recommendations work as social proof and make you appear trustworthy, but only include them if you’re on good terms with your referees. If not, it’s probably best to leave them out and focus on using your space to highlight your own accomplishments and skills.
- Customer Service Resume Template Examples (Copy&Paste)
- Customer Service Policy Templates (Copy&Paste) | LiveAgent
- 10 Qualities to Look for in a Customer Representative
- 20 Best Customer Service Software in 2023 | LiveAgent
- Checklists - LiveAgent
- Call Center Representative Job Description Templates | LiveAgent
- Customer Service Quality Assurance Checklist – Use Our Checklist, Do Regular Reviews
- Recruitment Checklist for a Customer Service Officer | LiveAgent
We appreciate your recent sign up for a LiveAgent. A message will be sent to your email address containing login details, right after your account is installed. If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
I am an effective communicator and feel confident that I am a standout candidate for your Call Center Representative position. Please do not hesitate to contact
How to write a call center agent cover letter? · Include your full name and contact information at the top of your cover letter · Start the cover letter by
I'm writing this letter to convey my interest in the open position of call center representative. I'm sure I can make many excellent contributions to the team
Please accept my enclosed application for the position of call center representative at your company. Having read through your job posting, I
With my flexible schedule, I can provide reliable service when needed. I am ready to start work immediately. Thank you for considering me for the job. I look
Since call center jobs require a positive demeanor and friendly tone, your cover letter is also one of the best places to convey your communication skills. The
I believe my experience and commitment to excellence make me an ideal candidate for the Customer Engagement Representative position. If you
Dear Juan, I'm currently a call center agent for the Sinai Games family of brands, and I enjoy it quite a lot. When I saw your
Dear Hiring Manager,. I am writing to apply for the [Role] position at your company. I have experience in customer service and I believe this makes me an ideal
1. Read the job description · 2. Research the employer · 3. Open your cover letter · 4. Describe your qualifications · 5. Provide a call to action.