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How can I get Teams content to be full screen?

Often times, when I'm on a Teams meeting, someone presents their screen content. Usually, I'm also n my laptop, which is a 14" screen.  I have Teams maximized, but the content in the middle is small to my eyes. I see border stuff all around.  Can I do anything about this?

[Moved from: Microsoft 365 and Office / More Office apps / Windows 10 / Unknown/other]

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Hello Kai Ponte,

Thanks for your post in Microsoft community. First please DO NOT call the number provided by above It is not   a   Microsoft number. It might be related with SPAM activities.

Regarding your issue, first check your Teams client is updated with latest version. After that go to Teams settings and Turn on new meeting experience. Once this feature is turn on, you can find full screen and focus option during Teams meeting which helps to maximize the screen.

A. To update Teams with latest version:

• Select your profile picture at the top right of Teams, then click on “ Check for Updates ”. It helps to update Teams with latest version.

B. Turn on new meeting experience :

• Select your profile picture at the top right of Teams, then Settings .
• On the General tab under Application , select Turn on new meeting experience . Then close Settings (select the X).
• Restart Teams application

C. To focus and Full screen mode:

• During Teams meeting > click on more option button (…) > Select Focus or full screen mode, it helps to maximize your screen.
• Screenshot for your reference:

Hope this information helps you.

Thanks and regards,

Ankita Vaidya

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The Ultimate How To Guide for Presenting Content in Microsoft Teams

Sharing / presenting content in Teams meeting is at the same time simple but is also has some options available that may not be known enough by everyone. This guide lets you get started and dive deeper what happens when you share your window, document or desktop in Microsoft Teams.

This article will be updated when there are new features or based on feedback.

Updated 22.3.2021 Presenter View section.

Community: I am happy to add Mac and iOS screenshots into the article as well if someone is willing to collaborate & provide them. 😎💪

Teams Desktop: sharing a screen (Windows)

Opening the sharing with Microsoft Teams Desktop (in the New Meeting experience mode).

This opens the Share Tray. From it you can choose to start sharing

• Your Desktop (Screen share)
• Specific application (Window)
• Whiteboard application: either Microsoft Whiteboard (natively with Microsoft 365) or available 3rd party Whiteboards
• PowerPoint document

TIP: When you choose to share something using Teams Desktop you can choose to include your computer sounds to meeting. This is a must-have option if you are playing music or video to your participants. You can not toggle this on later – you need to choose this when you start sharing.

When you choose to include computer sound included with the sharing you need to have configured the speaker for computer and Teams meeting to be the same one.

If you have multiple monitors available for your Microsoft Teams you can choose any of those displays.

And you have the sharing open. Shared area is marked with red rectangle around it. You will find the more smaller Teams meeting control window in one of your desktops – and if you have the camera on it will show the video.

But more importantly you can use that small window to control camera, audio or sharing (ending it with one press). Or you can click on the small window (not on meeting toolbar) and it will expand back to the full size.

You can use that same icon to stop sharing in the expanded window.

Tip: If you have two screens available you should consider presenting your PowerPoint presentation so that you share the external screen and project your presentation there (PowerPoint – Slide Show – Monitor). Share that external screen to Teams meeting so you can be sure that whatever you show in that screen it is shown to attendees. Just check that your second screen is not a ultra-wide display or 8k (or preferably even 4k) because the content is going to be tough to read and view by attendees. FullHD screen works the best here.

Tip2: when you are presenting PowerPoint in external screen (and sharing that to Teams meeting) do they advantage of inking and pen if you are using a device with touch screen (like Surface)!

Tip3: if you have an embedded video in your PowerPoint and you use screen/display sharing to present it to the audience: Don’t forget include computer sound with your share!

Teams Desktop: sharing a PowerPoint

You can choose from your recent PowerPoint documents in the list

• A PowerPoint document you opened or edited in Microsoft Teams (in a team you belong to) or in your OneDrive
• Browse for more

This list of sharing PowerPoints is causing often some big questions. PowerPoints will appear in the list once you edit or open the PowerPoint presentation in Teams or OneDrive (there may be some short delay). Generally it applies to the next meeting you join. Make sure you prepare for the meeting by opening the document in advance. Simply uploading a presentation to OneDrive or Teams does not bring it to the list – you need to open/edit it as well.

Browse-option lets you choose a PowerPoint from your OneDrive or from your computer.

What this one lacks is the ability to choose a file from a team you belong to.

TIP: Use OneDrive syncing to have an easy access to files in the most relevant teams you belong to .

Once you are sharing the PowerPoint you can see it in the presenter view mode! This feature is generally available ! This makes it easy to do presentations using Teams – without having to have a PowerPoint desktop app open at the same time. Seems to work only on Teams Desktop with new meeting experience mode at the moment.

The presented area (PowerPoint) is shown surrounded with a red rectangle.

Updated 22.3.2021. There are other controls in this as well for jumping between slides and accessibility controls.

I have a another article diving deeper to Presenter view in here !

NEW: PowerPoint Live has now laser pointer and inking capabilities. Read about them here !

Once the presentation is shared you can move back and forth easily with arrows in the screen.

Note: there is the “eye” icon. If you press that one it locks the PowerPoint for the participants so that they see the same slide as you do: they can not browse the deck on their own. This is called private viewing disable (arrows for other participants will be disabled). Private viewing is enabled on default.

Note: if you are a presenter in the meeting where a PowerPoint is shared to you can take control of the shared PowerPoint to advance slides. This does not ask for any confirmation and the feature is really useful when you have multiple presenters who use the same slide deck. Just be careful that everyone else are not presenters – or they know not to touch it.

You will get a warning that someone has taken the control and can easily take it back.

Whoever is in control of the presentation has also the control to disable/enable private viewing mode. As can be seen in the picture above (with Take control) the eye is missing and arrows are greyed out: this means someone else than you have the control and they have disable the private viewing.

Note: When you share PowerPoint to a meeting this way participants can click links you have in your presentation. Thank you Joe for this reminder!

If you add a online video to your presentation your participants can activate that on their own as well. It is good also to note that if you hit “play” it doesn’t reflect to attendees (=they need to play the video themselves)

Teams Desktop: sharing a Whiteboard

When you choose Microsoft Whiteboard from the Share Tray you are taken directly to the Whiteboard view. Everyone who is in the same organization as you are (the situation in January 2021) can co-author the Whiteboard with you. Once you are done you can Stop presenting (middle top screen) or share something else.

Teams web client: sharing a screen (Microsoft Edge)

Sharing looks a bit different when you are using Teams web client. Sharing is available in (new) Microsoft Edge and Google Chrome browsers. The toolbar is hovering on top of the meeting. From the toolbar you can open the share tray.

When you have the share tray open you can choose to share something of following

• Desktop (Screenshare)
• A specific PowerPoint document
• Whiteboard: either Microsoft Whiteboard or Freehand (3rd party).

• Entire screen
• Application window (a specific application only)
• With Microsoft Edge you have option to choose a selected, specific, tab

When(if) you have multiple monitors it is easiest to just share a one of them: it makes the sharing really simple and easy to manage: anything on that display is shared.

If you don’t have multiple monitors then you might want to just share a single application.

This is useful when you want to show something specific that runs in it’s own application but you can not share anything else on your screen.

Note: Teams is not in the list (not even on blurred ones) and nor is Spotify or ToDo. Not every application can be shared with this.

Note2: you can not share desktop audio to the meeting using Teams web client.

And the last option is to share a selected Edge tab – and if you have multiple Edge profiles open you can share from any of those by clicking the desired Edge active and choosing the tab.

In my example I chose to share one of my screens. You don’t get much feedback – you just click on the screen and hit Share. In one of your screens you will have this toolbar:

You can end sharing using either that toolbar or you can navigate to your web Teams meeting and choose Stop sharing from the toolbar there.

Teams web client: sharing a PowerPoint

This list of sharing PowerPoints is causing often some big questions. PowerPoint presentations will be in the list once you edit or open the PowerPoint presentation in Teams or OneDrive (there may be some short delay). Generally it applies to the next meeting you join. Make sure you prepare for the meeting by opening the document in advance. Simply uploading a presentation to OneDrive or Teams does not bring it to the list – you need to open/edit it as well.

Note: there is the “eye” icon. If you press that one it locks the PowerPoint for the participants so that they see the same slide as you do: they can not browse the deck on their own. This is called private viewing disable. Private viewing is enabled on default.

Whoever is in control of the presentation has also the control to disable/enable private viewing mode.

Teams web client: sharing a Whiteboard

Sharing a Whiteboard is initiated simply by choosing Microsoft Whiteboard (or Freehand or other available 3rd party application) from the share tray.

I have found out that sometimes when you start sharing Microsoft Whiteboard to the meeting using Teams web client it doesn’t do anything. The solution is to try again.

Once the Whiteboard opens you can work on it normally – or choose to open it in the Whiteboard app to have a broader set of tools available.

When you are done you can choose the “Stop presenting” that is hovering on the left bottom area (left of meeting toolbar).

Teams mobile: sharing a screen

Were you aware that you can also share content using your mobile device? I have examples and screenshots using a Android device but these also work with iOS – the user interface might be slightly different.

You initiate the sharing via … menu selection in the mobile to open the list of options

You choose Share and you get to choose what to share

Yes – you can share your mobile device screen to the meeting. This is really useful if you have a application you want to show or train to others.

You may have to adjust settings to turn on allowing Teams to display over other apps.

After that one you may have reshare the screen. And you get the next warning.

And your screen is now shared. You can see the red block that lets you know what are of your mobile device screen has been shared.

And if you pull down notifications area you have option to return to Teams meeting (if you have been using some other app) and there is also the notification that you are sharing your screen.

When you are done sharing you can return to Teams meeting and then choose to Stop presenting.

Teams mobile: sharing a PowerPoint

Sharing a PowerPoint works really well on Teams mobile! It is in fact even better than the version in other clients.

You start by imitating the sharing (as with screen share) and choosing the PowerPoint instead. You get a screen:

From this screen you can choose to browser thought

• A PowerPoint presentation from any Team and channel you belong to!
• Choose a PowerPoint presentation you opened or edited most recently (as you notice compared to other examples that this isn’t 1:1 in sync.. There are differences so that is why I am really happy that you can browse through Teams for sharing)

Once you have selected the PowerPoint to present it is very straight forward from that moment.

Using Teams mobile you can also take control of a PowerPoint someone else is presenting (if you are a presenter in the meeting). This means that you can participate in a multi-presenter meeting quite easily by using just your mobile device and Teams!

You will get a warning before you take the control – in case you pressed Take Control accidentally.

Teams mobile: sharing a photo or video

Follow the steps laid out earlier and instead of screen or PowerPoint you select this time a picture (from device’s picture gallery) or a video (using device’s video camera). Since sharing a picture is very straight forward I use the video instead as example.

You get to see a preview of video first. You can switch to other camera (front/back usually) & position the device properly and once you are ready you just hit Start presenting .

And when you are done you can press on “Stop presenting” to end your video feed.

This video is different from showing your own video using Camera icon the meeting toolbar. Instead of being a attendee video this one is shown in the shared area for every participant in the meeting. This is useful when you have something in the same room/space that you want to share to others in the meeting. Possible use cases: a model on table, physical whiteboard, view from the window, interviewing someone, view in the outside, …

Best practices from my experience

The way I use to share content when in Microsoft Teams meetings is

• I share one of my screens (I have three screens so this is a natural choice for me). This way I know what is being shared all the time since I always share the same screen (the one in the middle, my camera is on top of that screen). Be careful what you drag to the shared screen. This is the way I share my PowerPoint presentations (projecting the presentation to the shared screen)
• If you have a touch-screen device (like Surface-laptop) you should use pen/inking to enhance the presentation experience. This also works when you are sharing the external screen & presenting from touch-screen device: make your presentation stand out!
• Prepare the content you share in advance. Open PowerPoints, apps, browsers etc so you don’t have to spend any time with them when you are live.
• Share your screen early rather than later. This will give you time to reshare.
• When doing a presentation with multiple persons using just the PowerPoint deck share it directly to Teams meeting so you can switch between speakers easily. With the new Presenter view -support this is now a good option.
• Make use of Teams features: Put everyone but real presenters else as attendee so they can’t start sharing their screen accidentally – and you can hard mute them as well. Use meeting options -setting before they join in.
• When people complain they don’t see the share: check that you are actually sharing your screen. If someone is seeing your share and some others not: those who can’t see your share need to leave and rejoin the meeting. Sometimes restarting your sharing can fix that issue too but usually the issue is in the participant end.
• I rarely use application / window -sharing.
• Sharing a video in Teams meeting (or in Live event) is usually ok but you can expect some quality drop – especially if you have a lower bandwidth. Have a backup link to the video available. People seem to struggle more with videos embedded inside a PowerPoint.
• Use Windows Focus Assist and Teams Do Not Disturb mode so you don’t get any unwanted popups on your shared screen. Microsoft Teams will also have a upcoming feature (currently usable in public preview) that let’s users to choose if Teams notifications do their own “toast” (pop-up banner) or do they go directly to Windows notification area (honoring the Focust Assist setting).
• Use Teams Desktop version + new meeting experience when possible. Check that you have the latest version.

More information or different view into this?

Check out Microsoft Support article about Sharing content in Microsoft Teams meetings .

I hope you have enjoyed this guide and it has provided to be useful. Please do drop a comment from below if you have any questions or you want to send me greetings!

Sharing is Caring! #CommunityRocks

Aiheeseen liittyy.

Published by Vesa Nopanen "Mr. Metaverse"

Vesa "Vesku" Nopanen, Principal Consultant and Microsoft MVP (M365 Apps & Services and Mixed Reality) working on Metaverse, AI and Future Work at Sulava. I work, blog and speak about Metaverse, AI, Microsoft Mesh, Virtual & Mixed Reality, The Future of Work, Digital Twins, and other services & platforms in the cloud connecting digital and physical worlds and people together. I am extremely passionate about Metaverse, AI, natural language understanding, Mixed & Virtual Reality and how these technologies, with Microsoft Teams and Microsoft Azure & Cloud, enable to change how people work together. Azure OpenAI Services - yes, I build AI solutions using those and other Azure AI services. I have 30 years of experience in IT business on multiple industries, domains, and roles. View all posts by Vesa Nopanen "Mr. Metaverse"

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⚙️ Microsoft Teams in full-screen view: here's how to do it

If you are participating during a meeting or event where no other interaction is required, it can be helpful to watch the video in full screen view to have better interaction with the other participants . Sometimes we can be easily distracted, so using full screen view can help keep our focus on the other people. In addition, it offers the chance to see everything a little bigger.

To view the video in full-screen mode in Microsoft Teams, follow these steps:

• Press the button with the three dots in Microsoft Teams.
• Press "Show full screen.
• To exit from this mode, press the ESC key.

Watching the video in full-screen mode makes it easier to participate a meeting or event and stay more focused on what's happening. It's a simple way to get the most out of your online interactions.

Also read other Microsoft Teams blogs.

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Presenter Modes in Microsoft Teams Meetings

This article applies to: Microsoft Teams

Teams meetings offer presenters the option to appear in the same main meeting window as their presentation or screen share. Called Presenter Modes, they can be used to display:

• Standout : The presentation is full screen, and the presenter is in the lower right)
• Side-by-side : The presentation and presenter are each in their own window, with the presenter to the right)
• Reporter : The presenter is in the lower right over a full-screen virtual background, and the presentation appears in a window to the left.

To learn more, see how the modes look, or find out how to launch a presenter mode, visit Microsoft's  Engage your audience with presenter modes.

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How to Get Full Screen in Microsoft Teams

There are some additional features which you can use while attending a meeting in Microsoft Teams which will help you in your concentration of watching a important presentation. For instance, you can choose the "Focus" button from the drop-down menu when you choose the ellipsis button in the top bar. You can Get Full Screen in Microsoft Teams by choosing the "Full screen" button from the same ellipsis drop-down menu.

Get Full Screen in Microsoft Teams in 5 steps:

Step 1: Open the Microsoft Teams App : Firstly, you have to look for Microsoft Teams Application on your mobile.

• You can search it by the name of the application on your menu.
• If not present, you can download it from the Playstore or Apple store.

Step 2: Start the Meeting: Secondly, you have to notice top right corner of your screen. You can see the meeting video option.

• Tap on the symbol to start the meeting.
• Notice the image given below where the red arrow is pointing towards the symbol.

Step 3: Tap on the 3 dots of Shared Screen: Moreover, you will see three dots after you join the video presentation.

• You can locate it at the bottom of your screen.
• Make sure you tap on it.

Step 4: Tap on Focus on Content: Additionally, you will see two options popping on your screen after you tap on three dots. You have to click on second option which is Focus on Content.

• Prefer the below image as a reference.
• The two options are Minimize and Focus on Content.

Step 5: Tap on the Screen: Finally, you can tap on screen and see your full screen.

• You can now see the meeting in full screen.
• Follow the given images after each step correctly.

These are the required steps which you need to follow to get full screen in Microsoft Teams. The steps mentioned above are on point and easy to understand.

Why does Teams not support full screen?

If the programme won't maximise it, you may quickly fix the issue by just zooming the main Teams window. Hold down the CTRL key on your keyboard while pressing it. Then, scroll up and use your mouse wheel to zoom in. Additionally, one can send voice note in Microsoft Teams.

Why isn't my screen fully sized?

Right-click on your Windows 11 desktop and choose Display settings. Make sure the Scale and layout are both set to 100% in the pop-up display settings window. To make your monitor full screen, set the resolution under the Resolution column. Moreover, check attendance in Microsoft Teams to see who joins the meeting.

What shortcut key does Teams use to get into full screen?

F 11 is the key you should use to go into full screen.

What does Ctrl E do?

The line or selected text is aligned to the centre of the screen with Ctrl + E.

What can you do with Ctrl Alt H?

The Ctrl+Alt+H key combination is assigned to a hardware diagnostic tool by several laptop manufacturers. The software is launched when the keys are tapped, not the InScribe Shadow Scribe functionality. Enable immersive reader in Microsoft teams because it will assist you in reading.

Thus, these are the related FAQs you need to know to get full screen in Microsoft Teams. The above portion mention some steps which a beginner can follow easily.

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Toggle Full Screen in a Microsoft Teams Meeting

When you join a Microsoft Teams meeting, the meeting usually opens in a separate window. You can always maximise an application window by pressing Alt + Space, then X, or Windows key + Up Arrow. But you can get rid of the title bar at the top of the Teams meeting window by pressing F11. This gives a little more space for the application. It is actually the same shortcut to activate full screen in a browser window, and other applications like File Explorer.

2 Responses

hi there I have not tried it on laptop but on my android is there any website where I can get all the short cuts for jaws and NVDA?

Android does not run JAWS or NVDA, these are screen readers just for Windows PCs. Android devices have TalkBack and use a touch screen so there is no keyboard shortcuts as such. Here is a link for using the voice on Android devices: https://support.google.com/accessibility/android/answer/6007100

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• First things to know about calls
• Get to know the new calling experience
• Start a call from a chat
• Use the dial pad to make a call
• Answer a call
• Optimize mobile data usage
• Add someone to a call
• Make multiple calls at the same time
• Put a call on hold
• Transfer a call
• Park a call
• Use end-to-end encryption for Teams calls

Use the Queues app

• Manage your call settings
• Call forwarding, call groups, and simultaneous ring

Manage your call queue and auto attendant settings in Microsoft Teams

• Merge calls in Teams
• Share a phone line with a delegate
• Check your voicemail
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• View your call history
• Turn off automatic video in a call
• Manage your support call queue
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• Getting started with Teams Phone Mobile
• Manage call settings in Teams Phone Mobile
• Overview of Teams calls
• Set up a delegate to take your calls
• Tips for Teams calls

Customer facing team leads often need to make adjustments to their call queue and auto attendant settings more often than their IT admins can handle. Admins can delegate certain people as authorized users and give them the ability to change settings like hours of operation, call routing, queue membership, and pre-recorded greetings for their respective call queues and auto attendants without leaving Teams.

To create authorized team supervisors, IT admins will first need to create a voice applications policy. To learn more, see Plan for auto attendant and Call queue authorized users .

Queues app is available in Teams Premium, an add-on license that provides additional features to make Teams meetings more personalized, intelligent, and secure. To get access to Teams Premium, contact your IT admin.

Queues app in Teams is available as part of the public preview program and might undergo further changes before being released publicly. To get access to this and other upcoming features, switch to Teams public preview .

In this article

Configure call queue settings.

            Allow people to opt out of taking calls

            Conference mode

            Manage users and groups

            Choose a routing method

            Change greeting settings

            Modify exception handling

Configure auto attendant settings

            Change auto attendant greetings

            Manage business hours

            Manage call flow

            Manage menu options

Allow people to opt out of taking calls

Go to Settings > Calls > Call handling and routing

Switch Allow people to opt out of taking calls on or off depending on your needs.

Conference mode

Conference mode  reduces the amount of time it takes for you to connect with a caller after you accept the call.

Switch conference mode on or off depending on your needs.

Manage users and groups

Add or remove team members from call queues and Microsoft 365 Groups. You can change their order for serial call routing , which will ring each person in the order they're listed.

Go to Settings > Calls

Select the call tab you'd like to make changes to along the top of the screen.

Select Manage users and groups for call answering.

Select Edit to change who is in the call queue.

Select Add users and groups .

Add a user or group by typing their name and selecting the correct person or group from the dropdown.

Click and drag users or groups to rearrange your list order.

To remove a user or group from the list, select the trash next to their name.

Note:  You can add up to 20 users to a call queue. If you need to add more users (up to 200), you must add them to a distribution list or Microsoft 365 group.

Choose a routing method

Routing methods determine the order in which agents receive calls from the queue. There are four types of routing methods:

Attendant routing rings all agents in the queue at the same time. The first agent to pick up the call gets the call.

Serial routing rings all agents one by one in the order specified in the people list. If an agent dismisses or doesn’t pick up a call, the call will ring the next agent. This cycle repeats until the call is answered, times out, or the caller hangs up.

Round robin balances the routing of incoming calls so that each agent gets the same number of calls from the queue.

Longest idle routes each call the agent who's idled the longest time. An agent is considered idle if their status shows Available . Agentss who aren’t available don’t receive calls until they change their status to Available .

How to choose a routing method:

Go to Settings > Calls > Call handling and routing.

Scroll down to Choose a routing method.

Select your preferred routing method.

When using Longest idle and when there are less calls in the queue than available agents, only the first two longest idle agents will be presented with calls from the queue.

When using Longest idle, there might be times when an agent receives a call from the queue shortly after becoming unavailable, or a short delay in receiving a call from the queue after becoming available.

Call Queue call presentation to agents may conflict with Location Based Routing restrictions. In this case, the agent will receive a call notification but can't answer the call. This condition will continue until another agent is available to answer the call, the caller hangs up, or the call queue timeout condition occurs.

Change greeting settings

Select No greeting , Add a greeting message , or Play an audio file from the greeting dropdown menu.

Select  Save .

Modify exception handling

Choose how you want to handle disconnected calls, calls that exceed the maximum wait time, and other call routing options dependent on certain circumstances.

Scroll down to Exception handling

Choose a call routing option for when the maximum number of calls is reached. Choose from:

Disconnect : disconnects the call.

Redirect to person in organization : Direct the call to a specific person.

Redirect to voice app : Redirect to an auto attendant or Call queue.

Redirect to external phone number : Set external phone number to redirect to.

Redirect to voicemail : choose a personal voicemail to redirect to.

Redirect to voicemails (shared) : choose a shared voicemail to redirect to.

Note:  When redirecting calls to a person in the organization, that person must be voice enabled. For details on enabling voice, see Assign Teams add-on licenses to users .

Auto attendants let people call your organization and navigate a menu system to speak to the right department, Call queue, person, or operator.

Change auto attendant greetings 

Choose the auto attendant line to which you want to make changes.

If Play an audio file is selected, upload the audio file with accepted formats

If Add a greeting message is selected, type a message.

Select Save .

Manage business hours

Identify when your call queues are open to receiving calls.

Go to Settings > Calls > Manage business and after hours .

You’ll see a list of tabs at the top of your screen. Choose the  you want to manage.

Using the toggles, set which days of the week your business is open or closed.

Select your business hours using the dropdown menus for each day.

Manage call flow

Change the greeting and routing options for calls received during and after business hours.

Call flow during business hours:

Go to Settings > Calls > Call flow for business hours .

You’ll see a list of tabs at the top of your screen. Choose the queues tab you want to manage.

Choose a call routing option for business hours. Choose from:

Redirect to a person in organization : Direct the call to a specific person.

Redirect to external phone number : Choose an external phone number.

Redirect to voicemail : Redirect to a shared voicemail.

Play menu options : Choose a greeting option for menu options. For more information, see Set up Auto attendants: Play menu options .

Call flow after business hours

Go to Settings > Calls > Call flow for after hours .

Choose a greeting option for after hours.

Choose a call routing option for after hours.

Call flow for holidays

Go to Settings > Calls > Call flow for after hours > Manage holidays call flow

Edit the observed holidays for your organization by selecting Edit next to each listed holiday.

Choose a greeting option for each holiday.

Choose a call routing option for each holiday.

Note:  Team members won’t be able to change the dates of a holiday unless they are authorized to make changes to every auto attendant that references the holiday schedule.

Manage menu options

Set the call flow for each number on the dialpad to redirect calls accordingly. You can choose to have calls routed to auto attendants, call queues, external numbers, a specific person, or go to voicemail.

Go to Settings > Calls > Auto attendant

You’ll see a list of tabs at the top of your screen. Choose the queues tab to manage.

Select Manage menu options to change the setting for each dialpad number.

Select Add new option to create new routing choices.

Note:  Team members and leads can't change voice commands or operator settings. These can only be modified by your IT admin.

Related topics

Manage your support queue in Teams 

Check your voicemail in Teams 

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