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Customer service excellence powerpoint presentation slides
Enhance your business skills by using this Customer Service Excellence PowerPoint Presentation Slides. With the help of the service excellence model PowerPoint presentation template, a company can record the client’s feedback for their products and services. There is a specific criterion based on the positive and negative reviews from the consumer, which you can mention by using our professionally designed user satisfaction PowerPoint presentation deck. This consumer satisfaction PPT comprises a total of 16 slides that helps in creating an exclusive presentation. The client support PPT includes exclusive diagrams and high-quality icons Showcase the various key features like measuring service quality, providing a consistent level of buyer feedback, visibility of service status, and many more using digital customer journey PowerPoint presentation visuals. You can create a graph of purchasers' ratings. This helps your organization to measure the productivity level. Therefore, download this ready-to-use ERP PowerPoint presentation deck and value the reviews of your users. You have improved upon your ability to communicate. Demonstrate your skills with our Customer Service Excellence Powerpoint Presentation Slides.
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Presenting this set of slides with name - Customer Service Excellence Powerpoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of sixteen slides. Our tailor made Customer Service Excellence Powerpoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. Can be converted into various formats like PDF, JPG, and PNG. It is available in both standard and widescreen.
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- Business Slides , Flat Designs , Concepts and Shapes , Complete Decks , All Decks , Customer Service , General , Customer Service
- Customer Service Excellence ,
- Service Innovation Management ,
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Content of this Powerpoint Presentation
Slide 1 : This slide introduces Customer Service Excellence. State Your Company Name and begin. Slide 2 : This slide shows Content of the presentation. Slide 3 : This slide presents Responses to bad & good service. Slide 4 : This slide displays Service Excellence Pyramid describing- Complaint management, Core value proposition, Individual service, Surprising service. Slide 5 : This slide showcases Service Excellence Model with related diagram and text. Slide 6 : This slide represents Key ways to achieve Customer Service Excellence. Slide 7 : This slide shows Preferred Communication Channels in graphical form. Slide 8 : This slide presents Meeting Expectations/ Avoiding Pitfalls with related imagery and text. Slide 9 : This slide displays Customer Service Excellence Icons. Slide 10 : This slide is titled as Additional Slides for moving forward. Slide 11 : This is About Us slide to show company specifications etc. Slide 12 : This is a Puzzle slide with text boxes. Slide 13 : This is a Venn slide with text boxes to show information. Slide 14 : This is a Lego slide with additional text boxes. Slide 15 : This is an Idea or Bulb slide to state a new idea or highlight information, specifications etc. Slide 16 : This is a Thank You slide with address, contact numbers and email address.
Customer service excellence powerpoint presentation slides with all 16 slides:
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ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
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- 1. Powerpoint is a registered product of Microsoft. Graphics: Masterclips – IMSI; Art Explosion – Nova Development; Corel
- 2. <ul><li>Learn to identify and analyze customer needs and problems. </li></ul><ul><li>Recognize the most common reasons for customer complaints. </li></ul><ul><li>Discover techniques to cultivate and maintain special customer relationships. </li></ul>Program Objectives (1 of 2)
- 3. Program Objectives (2 of 2) <ul><li>Assess your communication style and use two-way communication skills to level with people, to accept feedback from them, and to discuss problems. </li></ul><ul><li>Identify specific problems in your customer service program and apply treatment. </li></ul>
- 4. A Challenge <ul><li>Please write a One Sentence Definition of </li></ul><ul><li>CUSTOMER SERVICE. </li></ul>
- 5. Questions On Being A Customer <ul><li>Why do you need customer service? </li></ul><ul><li>Was the service provided over the phone or in person? </li></ul><ul><li>How did the customer service representative respond to your request, inquiry or problem? </li></ul><ul><li>If you felt the service was excellent, describe what made it so good. </li></ul><ul><li>If you felt the service was exceptionally poor, describe what made it that way. </li></ul>
- 6. Do You Know Why They Leave? <ul><li>1% die . </li></ul><ul><li>3% move away. </li></ul><ul><li>5% develop other relationships. </li></ul><ul><li>9% leave for competitive reasons. </li></ul><ul><li>14% are dissatisfied with product or service. </li></ul><ul><li>68% leave because of rude or discourteous service. </li></ul>
- 7. <ul><li>Communication. </li></ul><ul><li>Customer Sensitivity. </li></ul><ul><li>Decisiveness. </li></ul><ul><li>Energy. </li></ul><ul><li>Flexibility. </li></ul><ul><li>Follow-up. </li></ul><ul><li>Impact. </li></ul><ul><li>Initiative. </li></ul><ul><li>Integrity. </li></ul>Competencies (1 of 2)
- 8. Competencies (2 of 2) <ul><li>Job Knowledge. </li></ul><ul><li>Judgment. </li></ul><ul><li>Motivation To Serve. </li></ul><ul><li>Persuasiveness/Sales. </li></ul><ul><li>Planning. </li></ul><ul><li>Resilience. </li></ul><ul><li>Situation Analysis. </li></ul><ul><li>Work Standards. </li></ul>
- 9. Excuses Excuses <ul><li>List five to eight excuses you hear customer service representatives give for offering indifferent or poor customer service. </li></ul><ul><li>Think of one of more ways to counter each excuse. </li></ul>
- 10. Common Excuses (1 of 2) For Service Lapses: <ul><li>I don't have enough time. </li></ul><ul><li>I don't get paid to be nice. I am measured by my productivity and accuracy. </li></ul><ul><li>How can we do a good job if the computer is always down? </li></ul><ul><li>Every customer is totally bonkers today. </li></ul>
- 11. <ul><li>I can't deal with people who do not show me respect. </li></ul><ul><li>How can we do a good job if the other departments do not provide the back-up we need? </li></ul><ul><li>I am having a bad day. </li></ul><ul><li>People are basically stupid. </li></ul><ul><li>I am always too busy. </li></ul>Common Excuses (2 of 2) For Service Lapses:
- 12. The Customer Wants You To <ul><li>. . . Invite me back. </li></ul><ul><li>. . . Listen to me. </li></ul><ul><li>. . . Value me. </li></ul><ul><li>. . . Greet me. </li></ul><ul><li>. . . Help me. </li></ul>
- 13. About This Product: To download this entire Customer Service PowerPoint presentation visit ReadySetPresent.com Over 100+ slides on topics such as: understanding the basics of effective customer service, addressing excuses, examining behaviors, 7 steps to customer service, words to use and words to avoid, top ten customer complaints, five common customer requests, implementing a good customer service program, service standards, 4 steps to super service, how to's and more. Royalty Free - Use Them Over and Over Again. Please Visit: www.ReadySetPresent.com
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How to run the perfect client presentation
Pitching your agency as the perfect fit during a client presentation is daunting.
You have to remember product positioning, messaging, client goals, and most importantly, selling your service. Most of all, a client presentation must add value.
The aim is for clients to envision what it’ll look like if they work with you and how you’ll help them reach their goals. The failure of most client presentations is how they land.
Some are full of text-heavy slide decks.
Others are all about the agency – not the client and their specific goals.
Finding the sweet spot with a client presentation is possible if you stick to the basics and put the client first by answering their biggest needs, uncovering any issues, and confidently explaining why they're worse off without your services.
Let's dive in a little deeper and help you get ready for the big presentation:
6 steps to build the ultimate client presentation
Do your research and carefully plan your pitch
Take care of some housekeeping
Turn the presentation into a marketing funnel
Use visuals to tell and sell the story
Open the pitch up into a two-way conversation
Add your clients for free
Bring your clients into the system for stronger alignment, greater visibility, and better collaboration. Teamwork offers multiple free licence types so you provide a more transparent and trustworthy client experience, at no extra cost.
Step 1: Do your research and carefully plan your pitch
Any client presentation starts with a who: who is it for?
The answer is your client.
You should know everything about them before you step into the meeting with them. Go into the room with a good understanding of their business, their industry, and how your services fit into the picture.
Start by researching the basics:
What industry are they in?
How big is their company and how big is their team?
What are the main goals they want to hit?
What roadblocks are stopping them?
How can product/service help them?
Look at their website and LinkedIn pages to see what services or products they’re selling. If you’ve done work for similar clients in their industry, check back at past projects and pitches, and see the pain points were you spent the most time.
Then you need to understand the company’s size and more importantly, how they plan to grow and scale their business.
Your client should have plenty of information about them online and a simple about us – like our video below – can help direct your presentation topics and tone of voice.
Once you know a little bit about the company, focus on why your solution is right for them.
How you sell your why depends on who you are selling to. A CEO with 200 employees has different challenges to a scrappy startup owner with a couple of employees on the books. Either way, explain your why by:
Acknowledging their pain points. Talk about the client's problems and what they need to do to reach their goals. Show them that you understand their issues and build trust from the start of the presentation.
Asking questions. Presentations shouldn't be a one-sided affair. Asking the client questions makes them feel comfortable and helps you understand their needs.
Introducing your brand as the solution. Tie the client's problems to your product/service. If they need a new website , talk about how you can make that happen and what the process looks like. If they have hit a brick wall with their marketing, explain why they may be struggling and what they can do to change it.
Pro-tip: Researching potential clients can take a lot of energy. You need to ensure that they're a good fit before stepping into a presentation. Get a headstart with presentation research and start using detailed intake forms. Use a tool like Teamwork to build customized intake forms and get as much information as possible about a client before sitting down for a meeting.
Step 2: Take care of some housekeeping
Your clients are busy—that’s a given.
But so are you.
Make sure you set some ground rules before the presentation starts so that it runs smoothly. These can be basic rules like:
Always get to the meeting first. Whether the meeting is in the client's office or on Zoom – get there first and early. Give yourself enough time to organize your slide deck and get comfortable with the pitch before the client arrives (or logs in.)
Test your tech. Open your presentation, check that it's working, and test each slide. If you're using a laptop or projector, have it open to the first slide at the start of your presentation, ready for when the client arrives.
Practice your pitch. Is it just you presenting to the client? Do you have a team joining you? Don’t show up to the meeting without a game plan. Rehearse what you’re going to say and how you’ll answer client questions before the presentation.
Cut to the chase. Your client isn’t your friend. Don’t waste too much time with small talk. If the pitch goes well – they'll move forward – not always on your small talk skills.
These steps are so basic that it almost seems like they don't need to be mentioned. But walking into a presentation with a poorly prepared pitch or a slide deck that takes 15 minutes to fix is the fastest way for it to fall flat.
Step 3: Turn the presentation into a marketing funnel
Your presentation should have one goal—getting the client to agree to the next steps or sign a contract.
So, why not design your slide deck like a marketing funnel—with a beginning, middle, and end?
You must tread a fine line between a lecture and a negotiation with client presentations. If the slide deck is too information-heavy, clients can feel like you're speaking at them instead of talking to them.
And if you don't take charge of the meeting, it can go off track and makes it harder to get your client focused on the next steps.
Aim for somewhere in the middle and tell a story where your slides convince the client that your solution is a good fit. Your presentation deck should include these sections:
Beginning: Set the stage and tell the client what the presentation is about, why you’re there, and how you plan on working together.
Middle: The meat of the presentation. Don’t overload the slides with text. They should be a visual background to back up what you’re saying.
End: Use this as your call to action and outlines the next steps. Here, you give the client a reason to book another meeting or sign a contract with you.
Here’s a great example of LeadCrunch turning a presentation into a compelling story. The presentation kicks off by talking about common problems that B2B sales companies experience:
This helps hook the audience.
The presenter understands their frustrations with trying to get more leads. Next, LeadCrunch takes the three frustrations and turns them into opportunities for the client:
The text on the slide mirrors the issues in the industry so the client can connect the dots between the problems and LeadCrunch's solution.
Finally, the presentation winds up by using a pricing chart as its CTA. Don't overthink how you tie in your CTA to the client – you know your value and what you can bring to the table – so just clearly say it.
Step 4: Use visuals to tell and sell the story
Visuals are your friend during a client presentation.
They have obvious benefits—they grab your client’s attention, break up text-heavy slides and make complex data easier to digest.
But there are other reasons why adding visuals to your presentation is a good move.
The SEO software company SEMRush asked over 200 agency and brand reps what made their presentations successful and found 74% of brands said it was tailoring the proposal to the client. They recommended using images to help clients understand concepts that usually end up on a spreadsheet or hidden under a mountain of text. This is easy to do.
Don’t explain how your agency’s complex strategic marketing will work — show the client instead.
Step 5: Open the pitch up into a two-way conversation
Once the presentation is done, don’t just pack up and leave—start a conversation with the client instead.
Getting feedback as soon as the pitch is over is crucial. You need to know if your presentation resonated with them and iron out any concerns or questions they have.
Kickstart the feedback process by asking the client:
Did you have any questions about anything we mentioned in the presentation?
Do you see our solution solving your problems?
What can we do to move this forward and start working together?
Now, the client may give you some feedback you don’t like. Or ask more pressing questions around project cost estimations , deadline management , or how you handle scope creep .
Make your value clear. But also show how you'll promote a straight road to client collaboration , so you make their values your own. Want more insights into collaboration tips? Download our guide to creating a collaborative culture with your clients.
5 tips for fostering collaboration with your clients
Download our guide to get essential communication tips and insights into how to foster collaboration with your clients.
Step 6: Close strongly with clear next steps
Don’t leave the meeting in limbo.
Be clear about what you want to do next with the client moving forward. Don’t say that you’ll follow up in a couple of days—it’s too vague. Be more direct.
Make sure you and your client agree on a defined deadline for when the deal should move forward. If the follow-up call goes well and the client wants to go ahead, send a contract over to seal the deal.
Pro-tip: If you want to build a strong relationship with your client, be transparent from the beginning. Invite clients to the project to keep them updated on progress. Using a tool like Teamwork makes this part easy.
And they’ll get access to visual project timelines , Kanban board views , and Gantt charts as well as ways to simply reply to messages, so you can both speed up feedback loops.
If you're worried about the client getting too involved, there's a solution – and it's permissions. Simply add permissions to client accounts so they can only access the things that move projects forward – not backward.
Ready to deliver a pitch-perfect client presentation?
A pitch that wows your clients begins way before walking into the meeting room.
Successful presentations hinge on knowing your client's pain points. The more research you do, the more you'll be able to identify the barriers they face and how you can help.
From there, it’s just a matter of showing up, targeting your messaging to their problems, and starting a conversation.
See how Teamwork helps teams manage client work more successfully to impress everyone beyond the initial conversation. Get a 30-day trial for free to get in the driver's seat.
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10 Must-See SlideShares about Customer Service
SlideShare has brought presentations to a whole new level. Finding resources and materials online can be readily presented and there’s also no need for your audience to take down notes because your presentation can be easily shared. Not to mention, it’s easier to go through than reading a whole text-heavy article. In the customer service industry, SlideShare is a great resource for great content that are also creatively presented. Here are our 10 picks for must-see (and must-download) SlideShares about customer service:
They say speak words of life and it will follow. Here are 50 great customer service quotes from influential people and other known brands about the essence of giving service to others. Start saying them out loud or better yet, have these framed in different parts of your office to imbibe the customer service spirit.
Can customers be your friends? A resounding YES! A SlideShare that touches on basically everything to win the hearts of your customers, and how to create a lasting relationship with them. This is an amusing presentation in every way.
Ever wonder why your customer service is not as striking as you want it to be? This SlideShare will help you connect point A to point B and have more fruitful interactions with your customer service.
A visually engaging SlideShare that will provide you intelligent foresight about how customer relationship might roll out in the coming days. It will equip you with information and insight that will help you firm up your customer service approach, especially in a global setting.
Through this SlideShare, you will learn how to boost your customers’ feedback response which is important in improving customer service.
This one may be long, but their slides are filled with great examples why social media is an effective tool to improve customer service. It also gives tips on how to maximize your company’s social media for customer service.
Simple and no nonsense presentation of customer service resolutions that are workable and relevant to any company in any time of the year.
It is always good to read testimonies of people who had incredible customer service experiences because it inspires you to do better in your customer service approach.
It is good to know what trend will roll out this year to help companies strategically plan their customer service approach. This SlideShare provides top 10 customer experience trends that will help companies to listen more to their clients and to personalize every interaction with them.
Even for small businesses, customer service is very much a crucial aspect as it is for large corporations. Here is a presentation that tackles the 5 common customer service fails and how to address them. Do you have any more to add? We would love to hear your SlideShare recommendations on customer service.
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Best Practices in Client Service
Published by Brayden Foskey Modified over 8 years ago
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ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs
Customer Service Presentation. See more ideas about Client profile, Fashion portfolio and Sketchbook layout. ·. 42 Pins. 1y. rudraskalex. Collection by.
6 steps to build the ultimate client presentation · Do your research and carefully plan your pitch · Take care of some housekeeping · Turn the
Presenting this set of slides with name - Customer Service Excellence Powerpoint Presentation Slides. We bring to you to the point topic
SlideShare has brought presentations to a whole new level. Finding resources and materials online can be readily presented and there's also
customer service presentation. Number of times this content has been viewed 563 Button to like this content 3 Button to share content Button to report this
Presentations In my book, I give you some PowerPoint examples taken from a presentation I deliver on The Art of Client Service.
What is the difference? Customer vs. Client. ... Presentation on theme: "Best Practices in Client Service"— Presentation transcript:.