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Customer Service Executive, Export Executive.
My expectations are more aligned with this organization and would like to be proud participant in achieving the organizational goal with my higher interpersonal skills and technical qualities. Please find the resume attached herewith, detailing the qualities required. Given an opportunity, I assure you the best of my service to your fullest satisfaction, with a committed attitude.
WORK EXPERIENCE:
1. Currently working in Asian Plastowares Pvt. Ltd. (Manufacturer Exporter) As a Export coordinator from 16th March 2009 (Working on Visual Impex)
Key activities: • Handling Pre-shipment & post-shipment documentation of Export. • Co-ordination with shipping line and CHA regarding shipments. • Co-ordination with overseas buyers regarding purchase orders. • Forwarding documentation to CFS team for customs clearance. • Maintain MIS reports for pre & post shipment documentation. • Follow up for the payment of shipments.
2. Worked with MAERSK GLOBAL SERVICE CENTERS (INDIA) PVT. LTD. As a processing officer from 3rd September 2007 to 14th March 2009.
Key activities: Processing Officer (Export Documentation Division)
• Preparing manifest of Export & Import bill of lading. • Checking of bill of lading. • Sending verify copy of bill of lading to customers.
Processing Officer (Customer Service Division)
• Giving technical assistance information about Shipments and acting as a web support For the MAERSK GLOBAL SERVICE CENTERS (INDIA) PVT. LTD • Assisting the customer to submit the bookings online from the website for different Kinds of shipment as per their requirements. • Providing all kind of assistance to the locations on BA & calls regarding the customer Codes. • Providing various online access of Maersk Line to the Customers. • Active participation in management meeting • Verifying the global customer by Telephonic conversation with them for their registration request on the Maersk Line Website.
Reporting to: Team Leader Knowledge of Systems: SCV, GCSS, MCS, MODS
3. Started working as Export Executive at S. Ramdas Pragji Forwarders Pvt. Ltd, Mumbai (Freight Forwarder & CHA) from August 2005 to 31st August 2007.
Key activities:
Export Executive: ? Preparing:- o Shipping bill o Bill of lading o Certificate of origin o Phtyo certificate o Export Invoice o Online bill of lading o Billing Invoice. ? Document submitted to ICEGATE. ? Communication with clients & Shipping line. ? E-mail Communications with overseas agents. ? Knowledge of pre-shipment and post-shipment. ? Knowledge of LCL shipment, HBL & MBL.
• June 2006 Bachelor of Commerce (B.COM.) from Birla College, Mumbai University. GRADE: Higher Second Class in final year.
Certification
• Pursuing Diploma in Logistics & Shipping Management from Indian Merchant Chambers.
SOFTWARE: Visual Impex, Export Management System & Intra Package, GCSS, MCS, MARS, RKEM. OS: WINDOW, MS-OFFICE.
Achievements: •Award of excellence for the best performer in quarter 4 of 2008 in MAERSK GLOBAL SERVICE CENTERS (INDIA) PVT. LTD •Got highest points in appraisal for the performance of 2008.
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Logistics Customer Service Representative resume example
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- Montgomery Street , San Francisco , CA 94105
- H: (555) 432-1000
- [email protected]
- Date of Birth :
- Developed reputation as an efficient service provider with high levels of accuracy.
- Answered calls and addressed customer inquiries, solving problems and providing resolutions.
- Served as the main liaison between customers, management and sales team.
- Data entry on all Buy and Sale contracts/Accuruals US and overseas shipments
- Tracked shipments and confirmed receipt of shipments to warehouse and or customer. Including overseas shipments.
- Preparation/Shipping Hazardous Materials
- Processed numerous daily invoices and billed renewed invoices to clients.
- Routinely answered customer questions regarding merchandise and pricing.
- Obtained freight quotes to secure best rate for RCMA Inc. and or customer.
- Processed suppliers invoices for payment within specific payment terms.
- Prepared bank wire transfer letters.
- Generated warehouse release and forwarded to the warehouse.
- Processed documents for Customs Clearance with Broker-Overseas orders.
- Preparation of shipping hazardous materials
- Asked open-ended questions to assess customer needs.
- Recommended alternative items if product was out of stock.
- Directly responsible for originating mortgages for home purchases, refinance, and new home construction.
- Solidify contracts with local realtors, contractors, financial advisors, and other referral sources
- Meet all potential borrowers, and requested inspections on all properties for requested financing.
- Reviewed and analyzed loan transaction packages for preliminary approval or denial in accordance within the bank guidelines.
- Assembled all required documentation for processing and underwriting on each transaction.
- Prepared and presented all related deal points to the Loan Committee when required.
- Effectively developed, maintained, and grew the loan departments portfolio.
- Directly responsible for the management, planning, and administration of sales and distribution of beverages with in a designated sales territory.
- Top Sales recognition, exceeding new business monthly forecast.
- Initiate and completion of all customer contracts, proposals, and bids.
- Owned the account relationship and exceeded revenue objects and sales quotes.
- Prospected, cold called, and developed new accounts while maintaining and growing existing accounts.
- Executed the Look of Success in all outlets, sell and implemented campaigns, and sold promotional programming.
- Owned the account relationship and exceeded revenue objectives and sales quotas.
- Communicated with store managers regarding back order availability, future inventory and special orders.
- Student Body Class President
- Member of National Honor Society
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How this resume score could be improved?
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resume Strength
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Resume Overview
School attended.
- Coventry High School
Job Titles Held:
- Loan Originator
- Business Development Manager
- High School Diploma
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Customer Service Executive CV Guide + Tips + Example
Create an effective customer service executive CV. Showcase your technical and soft skills by using this guide, tips and examples. Use our CV Maker to move forward in your career!
Start by editing this customer service executive CV sample template or explore our 40+ CV templates to find the best one for you.
More CV examples for the next step in your customer service career
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Customer service executive example (text version)
Evelyn Turner
San Francisco, CA 94105 (555) 555-5555 [email protected]
Summary Statement
Skilled customer service professional with over 10 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.
Core Qualifications
- Managing operations
- Customer account management
- Complaint resolution
- Report preparation
- Microsoft Office and CRM
- Data entry and technical support
- Multiline phone etiquette
- Communication and teamwork
University of California, Berkeley Berkeley, CA MBA Business Administration
University of California, Berkeley Berkeley, CA Bachelor of Science Communication Concentration – Media Studies Minor – Marketing
Work Experience
November 2020 – Current Ariat – San Francisco, CA Customer Service Manager
- Manage a team of 45 customer service associates and set the precedent for established customer service policy.
- Communicate with customers who have escalated issues to determine the beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied.
- Collaborate with colleagues to determine areas for improvement, review departmental performance and develop ideas for better service to customers.
- Present quarterly reports to executive management detailing the performance and success of the team, budgetary concerns and implementation of new policies.
September 2016 – October 2020 SM Holdings – San Francisco, CA Customer Service Team Leader
- Oversaw a team of eight customer service associates and led weekly discussions to facilitate the establishment of the team and individual goals.
- Enforced organizational policies for providing customer service and ensured the understanding of changes or modifications in procedures.
- Maintained a seamless record of efficient staffing with proactive responses to employee sickness, turnover and unreliable attendance.
- Reduced the team turnover rate from 17% to nearly 4% from 2017 to 2020.
June 2011 – August 2016 Marshalls & HomeGoods – San Francisco, CA Customer Service Associate
- Communicated with customers to ensure product understanding, answer questions and facilitate conflict resolution, improving 35% of customer satisfaction.
- Helped an average of 100 customers every day with a positive attitude and focus on customer satisfaction.
- Maintained a clean and orderly store by continuously organizing displays and proactively addressing areas that needed restructuring.
Conference Attendance
- Customer Response Summit, San Francisco, CA – (2022)
- CX Customer Service Summit, Virtual (2022)
- Next-Generation Customer Experience, Boston, MA – (2022)
- San Francisco Customer Service and Marketing Summit – (2021)
Professional Affiliations and Memberships
- International Customer Service Association (ICSA) – (2021)
- National Customer Service Association (NCSA) – (2019)
- North America Customer Service Management Association – (2018)
Certifications and Licenses
- Certified Customer Service Professional (CCSP) – (Updated 2021)
- Customer Service Certified (CSC) – (2019)
Profession Relevant Skills
- Accomplished communicator who understands the value of listening, thoughtful responses and objectivity.
- Confident conflict mediator with the proven ability to reach solutions that are beneficial for both customer and company.
- Enthusiastic leader with a personable and trustworthy character to motivate fellow colleagues and team members.
- Willing to learn about new products and committed to providing product information in a way that is honest, tactful and memorable.
- Strong organizational skills with the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and procedures.
- English Native or Bilingual
- Spanish Professional Working
Hobbies and Interests
I enjoy participating in the instruction of a lecture series at the University of California, Berkeley, where I discuss the connection between customer service and organizational productivity. I am passionate about classical ballet and poetry. I look forward to baking and spending time with my family.
5 essentials of a top customer service executive CV
Contact details.
Let’s start with the basics: your contact details. Include your full name, city, state and ZIP code. Add your phone number and email address. Finally, include your professional website, portfolio, LinkedIn profile or any other professional networking profile. Only include your professional profiles relevant to the role, no side hustles.
Personal statement
The personal statement section is your introduction to the hiring manager. Also called the professional summary , it consists of five or fewer sentences where you introduce yourself by presenting your strongest skills, best professional accomplishments and years of experience. Always tailor it to the job description to grab the hiring manager’s attention.
Skills show what you bring to the table and how you work with others. Create a skills section that catches the recruiter’s attention by including keywords from the customer service executive job description. Use a bulleted list to highlight your hard skills, like industry software knowledge and product expertise, and soft skills , such as active listening and cultural competence. If you’re applying for your first executive job, you can include transferable skills from other employment.
Work history
Your employment experience helps determine if you fit in the company. List your previous employment in reverse-chronological order. Add the company name, location and dates of employment. Under each job, add a bulleted list with achievements reached while employed by that company, like increased response time due to an initiative you created, improved employee retention due to your management skills and higher sales.
If you’re applying for your first executive job, include relevant work experience that highlights your leadership, initiative and management skills.
Use bullet points to include the school’s name, the degree conferred and the graduation date. Omit the date if it has been more than 10 years since graduation. If you graduated with honors, add it to this section.
See why My Perfect Resume is a 5-star resume builder
Action words for a stand-out customer service executive cv.
Action words add power and confidence to your customer service executive CV. When possible, combine them with numbers to create a showstopper CV
Here’s a short list of action words for a customer service executive CV:
- Reorganized
- Streamlined
- Coordinated
- Established
Let us help you write a customer service CV quickly and easily in our CV Maker . It has all the tools you need and provides a step-by-step guide. Consider the expert suggestions, and once you’re satisfied with the product, download it in multiple formats. We have 350+ CV examples to help you create the perfect customer service executive CV.
Top skills for a customer service executive CV
Review the job description carefully and match the required skills to the skills and traits that fits you.
For example:
- Communication skills
- Time management
- Analytical skills
- Active listening
- Problem-solving
- Product expertise
- Sales knowledge
- Negotiation skills
- Customer support
- Customer management system
Certifications for a customer service executive CV
A CV for a customer service executive should list the certifications that support your knowledge and expertise.
Here are a few certifications for a customer service executive:
- Customer Service Executive Certification
- Certified Customer Service Manager (CCSM)
- Customer Service Certification
- Executive Coach Certificate
Pair your CV with a matching cover letter
Customer service executive CV FAQ
1. how to write a cv for a customer service executive.
A CV for a customer service executive is a comprehensive look at your career. Start with the primary sections, seen in this guide: contact details, personal statement, work experience and education.
Then you can add everything that helps you stand out from other candidates. For example:
- Create a section for each: extra training, certifications, awards and honors.
- Include another section for projects you’ve collaborated on and what was accomplished.
- Add a section focused on community initiatives and volunteer work.
- If you have hobbies related to your industry or the company’s mission, add this as a special category and list them with bullet points.
2. How much does a customer service executive make?
The salary of a customer service executive will depend on the industry. According to the U.S. Bureau of Labor Statistics , management positions in different industries can range between $59,440 to $159,000. Create an effective CV for a customer service executive to grab the hiring manager’s attention and reach the next level in your career.
3. What’s better for a customer service executive, a resume or a CV?
Choosing between a resume and a CV depends on the employer’s request. A resume is a snapshot of your work history and skills, a one-page document that summarizes your career and is tailored to a specific job posting. A CV is a longer document, often two pages or more, that looks into your career history.
Do’s and don’ts for building a customer service executive CV
- Use measurable achievements to describe your customer service executive skills and experience.
- Use action words to make an impact on your customer service executive CV.
- Tailor your CV to your target customer service executive job.
- Use keywords from the job description throughout your customer service executive CV.
- Format your customer service executive CV so that it is easy to read by ATS software and human eyes.
- Lie about your customer service executive experience and skills.
- Boast about your “incomparable” customer service executive abilities.
- Include irrelevant personal information such as your ethnicity and age.
- Add skills and experience not pertaining to customer service.
- Forget to proofread. A customer service executive CV with errors is unprofessional.
Top 4 tips for acing a customer service executive interview
Learn about the company before your interview..
Before the interview , learn about the company, its history, values and mission. This will show your interest and commitment to the position, making you a desirable candidate. It will also help you prepare for the interview and determine if the company’s culture and vision align with you.
Practice at home.
Prepare for any scenario by practicing an interview at home. Start by reviewing the most common interview questions, such as:
- What Attracted You to This Company?
- Describe a Time When You Needed to Cope With a Stressful Scenario
- How Do You Determine Priorities?
Perform a mock interview with the help of a friend or relative. Look online for possible interview questions, write down the answers and then practice with your interview partner. Once you’re done, ask them for feedback and work with them to improve. Practice your answers in front of a mirror and adapt your body language. The preparation will boost your confidence and chances of getting a callback.
Be proactive and ask questions.
Prepare three to five questions for the end of the interview. This will help you learn more about the company and its role. From your research, create questions that will help you determine if this is the right job for you and learn more about the role.
Pick from the list or be inspired to create your own:
- What is the day-to-day like for this position?
- What are the expectations for the role?
- What type of training do you provide to the executive level?
- Is this a new role? If not, how has it changed? If yes, why was it created?
Gather your references.
Contact former managers and colleagues to be potential references. They should vouch for you, your experience, work ethic and skills. Explain to them where you are in the process and let them know when to expect a phone call or email. Also, ask your references to prepare two letters of recommendation for you.
Resume examples for the next step in your customer service career
- Customer Experience Manager Resume
- Customer Service Assistant Manager Resume
- Customer Service Representative Resume
- Call Center Representative Resume
- Customer Service Advisor Resume
- Banking Representative Resume
- Summer Camp Counselor Resume
- Call Center Team Leader Resume
- Work At Home Agent Resume
- Customer Relationship Officer Resume
- Customer Service Supervisor Resume
- Call Center Quality Analyst Resume
- Client Service Specialist Resume
- Customer Service Student Resume
- Director Of Member Services Resume
- Customer Success Manager Resume
- Call Center Manager Resume
- Camp Counselor Resume
Cover letter examples for the next step in your customer service career
- Customer Service Advisor Cover Letter
- Customer Service Agent Cover Letter
- Customer Service Coordinator Cover Letter
- Customer Care Representative Cover Letter
- Customer Service Manager Cover Letter
- Customer Service Representative Cover Letter
- Room Attendant Cover Letter
- Service Advisor Cover Letter
- Service Coordinator Cover Letter
- Customer Service Specialist Cover Letter
- Team Lead Cover Letter
- Usher Cover Letter
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Customer Service Executive
Customer service executive resume examples.
Customer Service Executives are responsible for increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing Customer Service strategies. Besides serving as intermediates between a company and its customers, they also need to train and motivate staff. Common skills listed on our resume samples are leadership, excellent interpersonal and communication abilities, the capacity to solve problems, organizational skills, and IT competencies. The majority of candidates showcase in their resumes a Bachelor' Degree in communication, marketing or similar fields.
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Customer Service Executive Resume Samples
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Candidate Info
years in workforce
months at this job
Communication Studies
Learned and became familiar with all aspects of company products to assist customers with technical questions.
- Created Customer Relationship Management database for company, used by management and other customer service associates to track and resolve customer inquiries.
- Coordinated with shipping department regarding customer address changes, refunds and exchanges.
- Organized structure of customer service and fulfillment department to increase customer sales and respond more efficiently to customer inquiries.
- Mentored eight associates in forming a customer service team, leading to promotion to head of customer service department in December 2011.
years at this job
Received incoming calls from current, future and prior [company name] customers to discuss billing and offer new products
- Maintained goals by meeting customer satisfaction, call times and upgrading of services
- Multitasked in calls by speaking to customers and recording concerns in operating systems
- Encouraged customers to try new products offered by [company name]
- Addressed customers inquires and ensured customers were directed to correct department to resolve issues if needed
- Retained customer with excellent customer services and offering discounts when trying new products
- Assisted customers with little to no supervision
- Worked in both a group setting and independently
Handled pre and post reservation inquiries by phone, e-mail and fax.
- Modified, changed and/or canceled existing reservations
- Managed relationships with hotels by providing high levels of customer service and account management support.
- Resolved complaints between hotel and guest.
Old And New Testament Survey
Customer Service Executive/sales
Assisted in establishing and operating new Tampa office
- Managed customer service resulting in excellent long term relationships and account retention
- Effective selling and organizational skills
- Made sales calls that increased sales and laid the foundation for future growth of firm
- Demonstrated integrity with experience in Customer Care and management
- Orchestrated contract and legal negotiations
Radio-television
- Regularly contacted and established relations with client base to identify and resolve software and hardware issues
- Created and maintained internal documents including customer accounts, training manuals, and product lists
- Assisted web developer with website copy, content management, search engine optimization, and website designs
- Produced and wrote copy for external documents including newsletters, press releases, informational pamphlets and mass emails
Master of Arts
- Provided sales support to sales director, including inventory queries, quotations, sales orders management, 12 months rolling forecast and trading documents for efficient sales coordination.
- Handled and interfaced with key account customers to support daily requests, including service activation, account maintenance, trouble shooting and complaints in timely and responsive manner.
- Coordinated all project related issues from design win to the end of life, including, sample request, payment issues, product change notification and environmental concerns.
- Visited customers' factories and warehouses in monthly basis to gain first hand inventory level, production run rate and future production planning.
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Logistics / Customer Service Resume Samples
The guide to resume tailoring.
Guide the recruiter to the conclusion that you are the best candidate for the logistics / customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.
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- Coordinate internally to improve Key Performance Indicator
- Support team to work on daily reporting such as inventory report, warehouse & distribution tracking report.
- Readiness to work offsite at warehouse shop floor
- Be willing to take challenges and work offsite for different project
- Work on monthly billing report for transportation and warehouse customers and do system invoicing
- Handling both warehouse and transportation inbound & outbound cargos and operation activities
- Communication with customer to receive orders and enhance customer satisfaction
- Lead, motivate, communicate with, develop, appraise and performance manage staff
- Develop the effective system, monitor and report on supply chain costs
- Regular tendering of the services; selection, setup and operational management of the local co-packing (embellishment) activities
- Measuring, reporting and acting on relevant KPIs and acting on key costs drivers
- Lead, organize, and drive execution within the customer service team and logistics
- Lead weekly team meetings and strategy sessions
- Track, analyze, report on, and optimize customer service metrics
- 3rd Party Logistics Provider management
- Understand market trends and developments, using them to improve service level and costs
- Non Managerial role
- Maintaining warehouse performance to the optimum level
- Act as the main point of contact with the 3rd party logistics provider
- Strong analytical competences and structured way of working
- Participating in productivity and improvement projects
- Competent and knowledgeable in utilizing best practices in inventory management, APICS or other Supply Chain organization experience is desired
- Demonstrate accountability
- Resilient and adaptable
- Attention to detail and hitting timelines
- Strategy & Vision: the capacity to envisage/ formulate and implement long term/ future objectives
- Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures
- People Management & Management of (remote) teams
- Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
- Program/ Project Management – Proven ability to develop project plans; coordinates projects; communicates changes and progress; Completes projects on time and budget; Manages project team activities
- Experience in working in an international and fast paced environment
15 Logistics / Customer Service resume templates
Read our complete resume writing guides
How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, customer service & logistics intern resume examples & samples.
- Ideally a degree in Supply Chain, Logistics, Business Management or a related discipline
- We are looking for dynamic, organised and proactive graduates with a strong attention to detail
- Analytical skills, communication and problem solving skills are essential
- Ability to build great relationships with stakeholders at all levels and across multiple functions/geographies will be critical to success in this role
Customer Service & Logistics Director Mexico Resume Examples & Samples
- Responsible for the performance of the Integrated Business Planning process in the Market through the leadership in the Demand Review step while functioning as the link from Supply Chain with the market and vice versa
- Create a culture of Safety in the Market Organization measured by Zero Accidents
- Responsible for the Logistic Operation (warehousing and transportation) managing the market budget for the function as well as delivering Productivity Targets. In charge of Direct Store Distribution Operations through the Caps and X truck Network
- Ensure Best in Class Service to our Customers thru a strong Customer Service Organization and a mature Customer Collaboration process in place. Strong collaboration needed with OTC MBS Team
- Manage Demand Planning Team in the Market capturing all the Market Intelligence and analytics to be passed to the Demand Planners and develop and Demand Plan which will be consolidated at the Category Level
- Part of the Market Leadership Team supporting all Market initiatives to create a stronger, and sustainable Route to Market
- Close collaboration with SCR, Global and Regional leaders to ensure the correct implementation of Transformational projects
- Functional Work Experience (Warehousing and Transportation, Customer Service, and Demand and Supply Planning, IBP)
- Full Operational knowledge of tools or other Advanced Planning Systems, Transportation Management Systems, WMS, Safety Programs, CRM, VMI
- Experience in driving global multi country Logistic, Customer Service and Planning Teams
Supervisor of Customer Service & Logistics Resume Examples & Samples
- Ensuring capacity, quality, service and cost efficiency of the freight out operations
- Establish and test new strategies to improve efficiency in logistics and the customer service experience
- Minimum of 5 years’ experience managing a similar sized customer service team
- Upper-intermediate English
- Knowledge in the software development field and basic experience with accounting are both a significant plus
- Experience of developing and implementing customer services procedure, policies and standards
- Excellent understanding of warehousing operations and proven experience in optimization of delivery pattern
- Able to lead and manage multi-disciplined staff
- Good computer and system skills; experience with different IS systems
Customer Service & Logistics Director Resume Examples & Samples
- Drive integration of the supply chain by aligning product sourcing, logistics operations, customer service, using defined methods and applications
- Drive smooth co-operation with Marketing, Finance, Sales and Manufacturing in order to deliver the business goals and high level of customer service
- Develop, recommend and implement local strategies and plans for supply chain development to meet current and future business and customers’ needs, as well as the cost and productivity targets. Ensure operation controls and compliance
- Establish communication channels across the business unit and various functions in order to ensure proper information flow and on time projects execution
- Define and manage finished goods inventory levels to ensure high goods availability and low waste of finish goods as well as raw and pack materials
- Jointly own the local IBP process with the country GM to ensure accuracy of demand and distribution planning
- Manage and develop the CS&L team to ensure its competencies are aligned with the Organisation needs
- A three year qualification preferably in Logistics, Finance or Business Administration
- 10-12 years of experience in Supply Chain, Logistics and/or Customer Service ideally with an FMCG company, retailer or logistics provider
- Previous experience managing newly formed teams and making them effective
- Be customer focussed
- Be deadline and results driven
- Manage diversity
- Resolve conflict and manage change
- Operate in a space that is open to ambiguity
- Manage, motivate and develop a team
- Manage stakeholders effectively
- Carry out the role accountabilities within the operating and process frameworks that apply to the company
- Work together with their peers and customers. A key part of the performance review each year will be based on their input
- Exemplify the company’s Higher Purpose & Values in practice. This will be a key part of the annual development cycle
Customer Service Logistics Manager Resume Examples & Samples
- Managing stock by reducing risk and avoid write-off
- Ensuring the right stock level at all times in the warehouse in order to achieve the highest customer service level
- Review and optimize min-max stock levels, STO shelf life settings, customer shelf life requirements and other master data
- Act as the main point of contact the customers (Country Business Units (CBUs), Supply Points (SPs)
- Financial control and responsibility of all spent with 3rd Partly Logistics provider
- Mutual support and cover with other parts of the MDC Logistics Team
- KPI monitoring and influencing
- Proactive and professional communication with stakeholders is essential
- Close co-operation with Logistics provider requires good influencing skills
- Drive continuous efficiency improvements
LA Customer Service & Logistics Senior Head Resume Examples & Samples
- Manage the relationship with internal and external customers across LA
- Establish key guidelines to successful Order management process development
- Solve critical and complex operational issues regarding order and shipping management, billing and customer service
- Generate and propose sustainable proposals for issues solving
- Coordinate the team and deliver the results through them, balancing workloads within the team to achieve the results in a timely manner
- Spreading knowledge and promoting best-practice sharing across the team
- Identify and communicate Risks and Opportunities
- Standardizing and improving the service delivered to all L.A. operations within his/her span of control, promoting process simplification and automation, managing process scorecard in a continuous improvement context
- Coordinate projects or special information requests
- Bachelor’s Degree in International Business or Administration
- Strong leadership skill to lead a team of Professionals
- Knowledge and experience in Customer Service & Logistics, Foreign Trade and Order Management
- Strong Skills in process alignment & continuous Improvement, team coordination, talent management and project management
- English proficiency: Fluent
- Strong analytical and communication skills and be detail-oriented
- Advanced MS Office skills
- Capable of working under pressure
Customer Service & Logistics Manager Nordics Resume Examples & Samples
- Lead the liason and stakeholder management of the Commercial Teams and Managing Directors in each of the 4 Nordic markets; Lead cross functional teams to support the delivery of the revenue, volume, growth, productivity and quality goals and priorities
- Interaction with centralised Supply Planning functions in UK and Poland, ensuring production plans and inventory policies align to local requirements
- Financial Management, Delivery of Safety, Customer Service, Cash Collection, Cost Management, Forecasting and Project Delivery KPI’s across Nordics CS&L - Control of significant Logistics spend
- Responsible for continuous improvements within customer service, logistics and distribution. Including strong governance and control management of change projects and supply chain development in close cooperation with customers
- Own the Integrated Business Planning process for the Nordic area, developing demand planning and forecasting to best in class
- Lead the team and career development across Nordics CS&L, support this across all Nordic functions and for Northern European CS&L. Own the people engagement agenda for CS&L Nordics ensuring strong engagement and communication practices across the four markets and providing opportunities for open dialogues for all team members
- Ensure team and individual understanding of and alignment to Mondelez Vision & Values
- Identify, control and review critical processes to ensure that SOX/audit requirements, labor safety and security, environmental, data protection, legal requirements as well other Mondelēz International policies and regulations are implemented and followed
- Extensive experience within FMCG Supply Chain roles in a multinational corporation
- Additional Professional Qualifications
- Strong understanding of customer and market dynamics
- Fluent in written and spoken Swedish is preferable
- Knowledge in other Nordic language
Customer Service / Logistics Manager Resume Examples & Samples
- Works with the project team to optimize the design and structure of subcontracts
- Ensures that the subcontracts placed reflect the requirements of the business
- Ensures all subcontracts entered into by CWC are on terms and conditions and where appropriate at prices acceptable to CWC
- Manage subcontract risks
- Negotiates subcontracts with suppliers
- Manages subcontract claims and variations received/issued by CWC
- Management of subcontracts post contract award through the full development life cycle (design, manufacture, test, acceptance) ensuring subcontractors deliver to agreed requirements and schedule
- Develops appropriate reporting and subcontract management processes for projects
- Interacts with all levels of the organization
- Advises management and staff on the practical and necessary steps to ensure corporate processes are followed
- Provide advice and guidance to business as required
- Further education, A-Level minimum or equivalent and/or ability to demonstrate competence to successfully carry out the requirements of the role
- Extensive (anticipated at least 5 years) commercial contracts and contract/subcontract management experience
- Ability to review, draft and negotiate subcontract terms and conditions
- Experience of negotiating claims and variations to contract with subcontractors
- Knowledge of contract law
- Exceptional negotiation and influencing skills
- Good knowledge of contract & subcontract terms and conditions and application in bids
- Must have strong problem solving and planning skills
- A strategic individual with good judgment and strong professional and ethical standards
- A well-organized individual who can relate to management, line workers, government officials, customers, and visitors
- Leadership -- a demonstrated ability to lead people and obtain results through others
- Flexible, as some out of hours and weekend working may be required. Some domestic and foreign travel may also be required
Customer Service Contract Logistics Resume Examples & Samples
- Support team to work on daily reporting such as inventory report, warehouse & distribution tracking report
- Communication with subcontractor to follow the daily operation and ensure the smooth operation
- Handling both warehouse and transportation inbound & outbound cargos and operation activities
- Fluent In English.CET6 is preferred
- Major in logistics is preferred
- Open minded
- Skillful with Office, especially Excel & PPT
Director, Logistics & Customer Service Resume Examples & Samples
- Responsible for management of warehouse operations
- Strategy & Vision: the capacity to envisage/ formulate and implement long term/ future objectives
- People Management & Management of (remote) teams
- Must be able to interact and communicate at all levels of the organization
- Fluent in written and spoken English
- Bachelor’s Degree in Operations Management, Customer Service, Supply Chain, Engineering or similar field
- 7-15+ years of Customer Service, transportation, logistics experience in an established wholesale and/or retail environment –apparel or sporting goods experience preferred
- Experience with multiple modes of transportation supporting a global business
- Experience with third parties, relationship building, leading negotiations
- Experience with advanced planning systems, preferably experience using Manhattan Associates, JDA, SAP or other planning systems
- Affinity with Sports
Customer Service & Logistics Analyst Mexico Resume Examples & Samples
- Strong accounting / SAP skills
- Bachelor degree in business administration
- Ability to manage internal and external stakeholders
- Company and business model insight
- Finance Accuracy and Control
- Budget Definition and Mgmt
Customer Service & Logistics Driver Resume Examples & Samples
- Possess advanced knowledge of all applicable state and federal safety regulations and requirements
- Possess the ability to effectively plan and execute assigned trips within FMCSR hours-of-service limitations, and according to scheduled pick-up and delivery requirements
- Have basic knowledge necessary to perform preventive maintenance checks and services on tractors and trailers
- Have basic knowledge necessary to effectively operate refrigerated trailer units, powered or manual pallet jacks, forklifts, on-board-computer equipment, and cellular/digital phones
- Possess the ability to provide highly reliable and responsive customer service
- Possess the ability to interact effectively and professionally with all levels of the workforce (both internal and external), as well as with the general public
- Be capable of working through weekends and holidays on an as-needed basis
- Be capable of driving safely in metro areas in all types of weather, at night, and through a variety of road/traffic conditions and terrain
- Balancing of customer invoice and driver settlement report – obtains proof-of-delivery
- Follows all applicable Safety and Health policies and practices
- Have the experience and knowledge required to identify deteriorating road or traffic conditions, and take necessary precautions to avoid accidents
- Understand shuttle responsibilities and tasks associated with transferring product from an inventory pile location to an isolated cross dock location
- Drive a Tractor/Trailer (Class A)
- DSD or grocery experience preferred
- No restrictions on license
- Work independently
- Doubles endorsement preferred
- Lift a minimum of 50 lbs
- Must have the ability for flexible work schedule which includes early morning hours
- Successful completion of drug test, DOT/MVR, and background check
International Customer Service / Logistics Resume Examples & Samples
- Ensure shipping documentation meets international guidelines including entry and clearance guidelines
- Ensure Incoterms and terms of sale for shipping match customer sales contract terms. Ensure items sold are properly coded for Harmonized Tariff (Commodity Codes). Prepare commercial invoices and packing lists for all outbound / customer shipments (from US or from Medline factory located in another country)
- Work with freight forwarders on the logistics of customer shipments, reviewing accuracy of all customs documents. Communicate booking request with factory and freight forwarders. Example documents potentially responsible for: COO (Country of Origin) Certificate, SLI (Shipper's Letter of Instruction), SED (Shipper's Export Declaration), POD (Proof of Delivery) and other container declarations for certain countries
- Review Letters of Credit (LOC) to ensure Medline and the Customer are appropriately protected
- Oversee Sales Order Entry process in terms of reviewing order blocks, inventory, order tracking and product substitutions with the approval of the customer. Process returns and OSI’s (Operational Service Issues) in SAP and prepare credits for customers. These may result from shortages / mispicks, damaged freight, production failures, price discrepancies, etc. and often require communication with management, divisions, freight forwarders, and/or factories
- At least 2 years experience in international logistics and transportation
- Ability to assist sales reps with quoting customers and pricing for their accounts
- Interest in and ability to upsell products and suggest alternatives to customers based on stock availability and profit
- Ability to read and interpret documents such as government regulations, international shipping standards and sales orders
- Ability to interact with all levels within the organization as well as foreign third party suppliers
- Ability to calculate figures and amounts such as percentages, duties, taxes, commissions and invoices
- Ability to apply concepts of mathematics and formulas
Customer Service &logistics Manager Resume Examples & Samples
- Perform ongoing, forward looking Inventory Planning, Replenishment operations and manage Logistical functions from overseas plants to local wholesalers. Define inventory levels by organizational need to include: finished goods and promotional material, inter-branch transfers, identify slow moving and aged product risk and assist in new product & promotion roll-out planning and communication with wholesalers, as appropriate
- Processing of weekly orders for import shipments from Europe, building container loads and inputting into SAP/HUP
- Manage and improve monthly demand planning process for SA sales and ensure the timely stock reporting and demand upload into SAP / APO
- Utilize analytical skills and functional knowledge to identify, resolve and prevent unplanned inventory issues and exceptions such as, but not limited to, production shortages, necessary stock redistribution, forecast changes/fluctuations, and transportation interruptions
- Review and challenge promotional volumes and timing as appropriate to improve planning and forecast accuracy
- Reduce excess inventory by closely matching the supply of product with product demand while maintaining excellent service levels whilst also ensuring that slow moving and obsolete inventories are kept to a minimum
- Providing weekly reports to all affected parties of low stock as well as OOS items together with anticipated ETA of replenishment stock
- Working with the clearing agent to ensure containers are released and cleared through customs timeously and the local health inspector to ensure product is cleared for resale according to an established process and timeline
- Act as an interface between Replenishment and Production Planning, Marketing, Product Supply, Customers and Territory Managers for product and packaging complaints and replacement
- Monitoring service levels of all six wholesalers, as well as maintaining successful working relationships with these wholesalers. This includes facilitating the relationships between wholesalers and Territory Managers, Breeders, customers and Hill’s staff
- Oversee and supervise CS&L Assistant, ensuring service levels and job requirements are met
- Basic qualifications include: Relevant tertiary qualification in Business Management, Logistics or Supply Chain Management. Preferred qualifications include: B.Com degree
- Experience required: 5-8 years’ experience in Supply Chain Management, Logistics, Customer service and Demand planning
- Customer Service Experience, Inventory Planning & Deployment Functional Knowledge, Manufacturing and Distribution Knowledge
- Analytical skills, coupled with computer literacy, especially SAP and Microsoft Office programs
- Must be able to manage multiple priorities and manages stressful situations effectively
Customer Service & Logistics Head Resume Examples & Samples
- Bachelor degree of a related discipline
- Minimum 10 years experience in a Supply Chain / Logistics / Customer Service operation, ideally in a Pharmaceutical and/or FMCG environment
- Extensive experience of managing 3rd party logistics providers and contract negotiations
- Extensive experience is managing relationships with external parties (Government entities) and key internal Stakeholders – Director level min
- Experience in operating a customer-facing team to provide excellent levels of Customer Service
- Strong relationship management building skills, with the ability to interact, influence, and manage multiple and varied business contacts, both internal and external, often with different requirements and goals
- In-depth knowledge of Logistics (inbound freight/Customs/Warehouse/Road Distribution and planning activities)
Customer Service Representative / Logistics Resume Examples & Samples
- 2+ years of administrative - clerical support experience, transportation & logistics industry preferred
- Ability to commit and work required non-traditional business hours
- Professional communication skills with speaking ability to be clear and patient while providing phone support
- Proven ability to work with sensitive information and deadlines
- Strong proficiency with Microsoft Office software, specifically strong tying and data entry skills
Usat Logistics Customer Service Representative Resume Examples & Samples
- Qualify carriers for set-up
- Carrier contact for scheduling pick-up and delivery times, updates, and special projects
- Enter load data accurately and in a timely manner in TMW
- Ability to work at a computer for extended periods of time
- Focus on attention to detail
Logistics Shore Tankering Customer Service Representative Resume Examples & Samples
- Detail-oriented and accurate
- Self-motivated and multi-task oriented
- Ability to operate standard office equipment
Logistics Customer Service Rep Resume Examples & Samples
- Basic Product Knowledge
- Assisted Problem Solving
- Market Knowledge
- Analyzing Information
- Interacting and coordinating with other Departments within the Company
- 1 – 3 years experience
Customer Service & Logistics Manager Resume Examples & Samples
- Responsible for customer Supply Chain development, through collaborative strategic programs to create joint value in the integrated supply chain
- Generate and implement strategies for an efficient distribution network, processes and ensuring the best cost to deliver on time and with full accuracy of the orders. This leveraged continuous improvement process with local and international logistics operators allowing impact the On Time in Full, Fill Rate, Case Fill Rate, On Time, cost of service, quality of products and information, compliance plans for collaboration with each channel so as to permit a competitive advantage for business
- Responsible of the development and administration of the warehouse and distribution third party logistics (3PL)
- Contribute to the S&OP activities
- Responsible of the Business Unit CS&L KPI’s
Related Job Titles
Logistics / Customer Service Resume Sample
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Work Experience
- Provide leadership and strategic direction to the Customer Service and Logistics Functions
- Ensure the highest level of Customer Service is provided to our customers through the development and maintenance of Order Fulfilment Best Practices
- Accountable for the Customer Service Key Performance Indicators (KPI) and working with the entire Supply Chain and Sales organizations to maximize results
- Accountable for the development, implementation, and monitoring of the Logistics Operating Budget inclusive of all transportation and warehousing costs. Lead efforts to optimize transportation and warehousing costs
- Manage day to day operational relationships with 3PLs and support the regional CSE team in contract / rate negotiations, logistics trade terms and annual review of 3PLs
- Lead efforts to evaluate alternative Supply Chain networks that optimize cost and service objectives while considering changes in business and customer profiles
- Work with systems support personnel to ensure greater utilization of SAP throughout the Customer Service & Logistics organization
- Manages the people, materials, equipment, and logistics processes to deliver Cluster performance objectives, as measured by corporate and local KPI's
- Manages cross-border sourcing requirements
- Accountable to drive Overdue debt across the cluster
- Managing customer sales orders from acquisition through cash collection, , logistics, customer returns, financial collection & deduction management
- Achieves customer-focused Key Performance Indicators (KPI’s) while managing inventory and distribution costs. Understands Supply Chain constraints such as product release, manufacturing, distribution, and customer requirements
- Grasps the business processes and SAP systems that optimize finished goods replenishment
- Applies the fundamentals of pull systems, inventory control, and cycle time reduction
- Collaborates to develop and negotiate warehousing and transportation contracts
- Develops sourcing solutions using analytical, financial, and negotiation skills
- Develops and implements improvement programs
- Develops and implements capital expense budgets
- Develops and executes a logistics network, organizational capabilities, necessary to support future business growth
- Empowers subordinates by way of training, information sharing, coaching, feedback, appraisals, and delegation, to ensure the development of people and organizational capabilities. Additionally, is responsible for developing and executing a talent succession plan
- Organize S&OP assessment and design workshops in conjunction with the regional S&OP team
- Conduct post-implementation reviews to ensure that the S&OP process is robust
- Ensure effective processes are in place supporting introduction of new Stock Keeping Units
- Implement and operate an efficient Cluster Order to Cash Service Centre, providing service in order to cash processes based on the Global Order to cash model to all cluster countries
- Lead Cluster Transport Planning Platform for Africa, and driving both operational, strategic and cost efficiency programs through the Service Centre
Professional Skills
- Excellent customer service skills – always willing to put the customer first
- A very determined person with excellent analytical skillsDiscover our winning culture: www.henkel.com/career
- Intermediate Microsoft Excel skills required and proficiency with other MS Office software (Word, PowerPoint), including Outlook email
- Experience in Customer Service and/or Supply Chain / Logistics roles, with 2-5 years experience managing direct reports
- Experiences in any industry with extensive experience in Manufacturing / Supply Chain Areas
- Experience in managing customs clearance operations for FMCG MNCs in China in a compliant way with prior spotless operational track record
- Organizational skills are mandatory
How to write Logistics / Customer Service Resume
Logistics / Customer Service role is responsible for research, travel, retail, finance, credit, integration, procurement, shipping, reporting, manufacturing. To write great resume for logistics / customer service job, your resume must include:
- Your contact information
- Work experience
- Skill listing
Contact Information For Logistics / Customer Service Resume
The section contact information is important in your logistics / customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Logistics / Customer Service Resume
The section work experience is an essential part of your logistics / customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous logistics / customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular logistics / customer service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Logistics / Customer Service resume experience can include:
- Strong written and verbal communication skills, able to communicate with people at all levels
- Continuous improvement of communication skills
- Very Strong in driving results, winning with customers and cross-functional collaboration
- Extensive experience of managing teams of managing across multiple locations
- Experience of leading major cross-border change programmes, including all elements of the people agenda and alignment with local and European Trade Unions
- Experience in Planning, Scheduling & Distribution or Logistics
Education on a Logistics / Customer Service Resume
Make sure to make education a priority on your logistics / customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your logistics / customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Logistics / Customer Service Resume
When listing skills on your logistics / customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical logistics / customer service skills:
- Getting X-functional and international experience
- Getting quick various experience related to real business environment.in multinational company
- Query Software Experience (Developing & Using Crystal Reporting Tools) Proficient in SAP and with MS Office: Word, Excel, PowerPoint, Access
- Experience of working in Customer facing role and managing regular dialogue with retail customers
- Experience with SAP SD module, including execution of transactions in the system and regression testing of new functionalities / system improvements
- Experience supervising and managing employees
List of Typical Experience For a Logistics / Customer Service Resume
Experience for customer service / logistics manager resume.
- Fluency in written & spoken in English; skills in German or a Nordic language would be an advantage
- Ensure the effective execution of the European Customer Service and Logistics Strategy
- Significant experience logistic and supply chain of FMCG
- Proven track record of implemented initiatives in the role of Customer Integration Manager/ Customer Engagement Manager with direct customer interface
- Experience in Food Industry and / or Sales would be an advantage
Experience For Customer Service & Logistics Director Resume
- Scheduling and dispatching of tankering operations personnel for Kirby Inland Marine and external customers
- Ensuring efficient paper machine & extruder scheduling
- Ensuring timely execution of Order Shortage Notifications & Trim Completes
- Overall responsibility for addressing production scheduling issues
- Focuses on the business with a Supply Chain perspective, seeing the Customer Service & Logistics
- Primary contact for coordinating schedule changes to meet customer demands
Experience For Customer Service & Logistics Driver Resume
- Manage Diageo China warehousing processes to ensure compliance to global standards and operational excellence
- Coordinate / Execute complex change management projects taking into account Local needs and Global stakeholders’ strategic design
- Ensures the Implementation of SHEQ regulations and standards in distribution centers (DC's)
- Sees oneself as a business team member rather than as an individual in a Supply Chain function
- Collaborates with Customer Development to optimize customer service, distribution, and
- Communicates regularly with corporate Planning, Scheduling, and Order Management, mill paper machines, extruders and warehouse teams to meet mill and customer needs
Experience For Director, Logistics & Customer Service Resume
- Works closely with Memphis Operations Control
- Ensures appropriate mix of rail car and carrier supply to meet machine production
- Works with SBS Business Team to enhance on-time delivery performance
- Oversight for finished products NCP inventory
- Identifies, leads, and executes mill and supply chain cost reduction efforts
- Interest in financial responsibility and drive for systematic accuracy
- Monitoring service levels of all six wholesalers, as well as maintaining successful working relationships with these wholesalers. This includes facilitating the relationships between wholesalers and Territory Managers, Breeders, customers and Hill’s staff
- Experience required: 5-8 years’ experience in Supply Chain Management, Logistics, Customer service and Demand planning
Experience For LA Customer Service & Logistics Senior Head Resume
- Ensure load/discharge order requirements are created and communicated effectively to tankermen verbally, in written order form, email or fax
- Identify customer requirements and ensure requirements are met
- Ensure transfer problems or concerns are timely communicated to operations and to the customer
- Ensure transfer data is accurate and entered into Oasis promptly
- Assist schedulers, supervisors and/or managers as needed
- Creates contract with reference to quote and verifies all information; liaises with sales staff
- Lead and expand the sustainability initiatives with our employees and customers
Experience For Customer Service &logistics Manager Resume
- Ensure compliance with CP Quality & EOHS standards
- Share ideas, knowledge and best practices to improve Logistics/SC processes
- Customer-focused, service-oriented professional
- Willingness to travel occasionally to Venlo
- Financial Management, Delivery of Safety, Customer Service, Cash Collection, Cost Management, Forecasting and Project Delivery KPI’s across Nordics CS&L - Control of significant Logistics spend
- Coordinates customer master setup
Experience For Customer Service Logistics Manager Resume
- Responsible for project structure setup and maintenance
- Responsible for order entry (shipment requests and return requests)
- Resources confirmation and commitment of equipment; liaises with operations managers on back order, stock transfer requests and procurement requests
- Liaises with sales staff in the resolution of job site inventory discrepancies (i.e., over returns) and billing disputes, incompletions (pricing substitution, billing blocks)
- Responsible for maintaining all data related to E&D labor
- Coordinates job site close out (damages and shortages and conversion to sale)
- Initiates the process of collections and make collection calls if required
Experience For Customer Service & Logistics Manager Nordics Resume
- Provide leadership and strategic direction to the Customer Engagement Strategy
- Drive Logistics Costs efficiencies and support the FTG projects
- Knowledge in any ERP
- Branch Operations-Support day to day operations in our Direct Store Delivery branches including order/route management, inventory & warehouse management, linking with internal and external stakeholders to support customers/operations and leading project work to achieve safety, service, and cost goals
- Administer and coordinate the supply chain flow including government shipping regulations. Coordinate shipping details directly within Medline and foreign third party suppliers. Work with freight forwarders, brokers and carriers to book shipments, track shipments and ensure delivery
- Order Entry. SAP Orders received via fax, email, phone and rush (customer purchase orders and rep sample orders). Responsible for tracking the order shipments for all modes of transportaton (air, ocean, land, FCL, LCL, etc
Experience For Customer Service Contract Logistics Resume
- Manage backorders for assigned accounts on a daily basis
- Lead continuous improvement projects to satisfy customer needs
- Responsible of the Business Unit CS&L KPI’s
- Develop and lead the Key Supply Chain Relationship and interface with external customers in Denmark, Norway, Finland, Austria and Switzerland & support Distributors in Central Eastern Europe, Sweden & Switzerland in line with the KELLOGG NORTHERN EUROPE Strategy to deliver the KELLOGG Europe Customer Integration Strategy
- Identify, develop and lead implementation of logistics related projects and initiatives that deliver value to Kellogg’s and the customer
- Manage the communication of and issue resolution related to any service level issues
- Identify (through working directly with customers and with local Industry bodies), key supply chain priorities and trends. Ensure linkage with Kellogg European Supply Chain Team
Experience For International Customer Service / Logistics Resume
- Lead the development and execution of project based value creating Supply Chain Plans – aligned with European Strategy
- Own and drive continuous improvement with customers
- Lead and develop the Key Supply Chain Relationship and interface with external customers in Germany in line with the KELLOGG NORTHERN EUROPE Strategy to deliver the KELLOGG Europe Customer Integration Strategy
- Fluency in written & spoken in German & English; any Nordic language would be an advantage
- Manage Diageo China end to end Logistics network with full responsibility over distribution cost and service to customers
List of Typical Skills For a Logistics / Customer Service Resume
Skills for customer service / logistics manager resume.
- Customer Service, Planning experience
- Responds to customer service inquiries concerning account activities, priorities and status
- Experience of great business partnering with support functions e.g. HR, Finance etc – stakeholder management, support and motivation
- Experience in 3PL management (Warehousing, Rework, Transportation)
- Experience in production, planning, logistics and/or customer service
Skills For Customer Service & Logistics Director Resume
- Progressive customer service experience
- Demonstrated ability to communicate professionally with people at all levels of the organization and external contacts
- Coordinates account activities, priorities, and status with mfg. personnel and carriers
- Experience in a similar role
- Self-starter, able to prioritise a busy workload
- Experience managing people
Skills For Customer Service & Logistics Driver Resume
- Experience with third-party logistic providers and freight movement
- Experience with SAP, or equivalent ERP system
- Extensive knowledge and experience of logistics and customer service
- Being able to work under pressure in a changing environment
- Managing stock by reducing supply risk and avoid write-off
- Responsible for coordination of all activities relating to servicing the customer from contract creation through to billing
- Maintains inventory, tracking, location, status, and billing systems
Skills For Director, Logistics & Customer Service Resume
- Field phone calls supporting LM shore tankerman and LM shore tankering business
- Responsible for maintenance of contract information (i.e., pricing, billing parameters)
- Insures the accuracy of all billing, processing of debit and credit memos
- Performs reporting and analyzes results
- Handle all Customer Service issues offering best service to customers and consumers
- Ability, confidence and personality in interacting with local Senior Stakeholders and overseas Global stakeholders
Skills For LA Customer Service & Logistics Senior Head Resume
- Run data error exception reports at least once per day to insure missing transfer information is completed timely
- Update/ maintain the job scheduling tool and Job log book on each job assignment
- Assist billing/payroll with job order research and assure job order forms are filled out accurately
- Liaises with customer regarding contract activities
- Ensure the highest level of Customer Service following the Order Fulfillment Best practices (In full and On time deliveries)
- Synchronize Demand and Supply to ensure service levels above 97.5% while optimizing inventory levels
Skills For Customer Service &logistics Manager Resume
- Detail-oriented with focus on accuracy
- Work in a dynamic environment and multi task
- Work cohesively with a variety of departments and levels of personnel
- Develop, recommend and implement local strategies and plans for supply chain development to meet current and future business and customers’ needs, as well as the cost and productivity targets. Ensure operation controls and compliance
- In Supply Chain operations
Skills For Customer Service Logistics Manager Resume
- Exposure to Order to Cash, procure to pay cycle
- Verifies shipments, movement, and inventory
- Prepares and analyzes vessel accessory deletion reports
- Performs wholesale functions through timely resolution
- Maintains ship information files
Skills For Customer Service & Logistics Manager Nordics Resume
- Enters product receipts into relevant systems; verifies accuracy of information
- Makes recommendations concerning new procedures and processes in order to increase productivity, responsiveness to customer needs, and streamline current practices
- Performs all logistics functions in a timely manner
- Cross-trains and performs other administrative functions
- Experience in setting organisational vision and direction, role modeling behaviour, driving a team to results and establishing an approach to drive ‘great place to work’ mindsets and behaviours
- Experienced design maker and problem solver in complex and critical processes and situations
Skills For Customer Service Contract Logistics Resume
- Lead, motivate and inspire teams in a matrix organisation and complex international environment. A demonstrated level of organisational agility with a complex business environment
- Strong financial experience and delivery of annual contracts, monthly cost centre management and year-on-year cost reduction delivery
- Exceptional EXCEL spreadsheet skills required
- Project Management capability and experience of multi-country project identification and delivery within the Supply Chain
- Experience of managing third party providers and contractual arrangments, including resolution of Performance Management issues in a timely and effective manner
- Related experience in a customer service / logistics role
- Knowledge of SAP and Microsoft Word
- Passion and determination to be part of the International Spirits industry in China
Skills For International Customer Service / Logistics Resume
- Written and Oral Business Fluency in both English & Chinese
- Own and manage Service to markets ensuring; best supply chain logistics solution, encompassing maximisation of container utilisation, review and improve direct despatch FCL shipment capability, delivering direct despatch alignment with Operational partners
- Manage order dates in line with production planning and despatch requirements. Work closely with Planning and Regional Customer Service team to resolve service issues and drive process improvement. Controlled and improved effectively through review of Service KPIs
- Develop excellent relationships with carriers to facilitate effective resolution of issues and drive cost and service opportunities, as well as engaging on key tasks such as bookings, issuing of shipping instructions and approval of shipping documents
- Desire to take full ownership of operations (supply chain, financial, commercial and quality aspects)
List of Typical Responsibilities For a Logistics / Customer Service Resume
Responsibilities for customer service / logistics manager resume.
- Competitive remuneration and social package
- Implementation of the initiatives
- Preferable - Post Graduation in Supply Chain Management / Operations Management
- Positive Attitudes, Can-Do, Open to learn new things
- Oversee customs clearance process for imported finished products and POSMs with full responsibility over lead-time, compliance and cost
- Proficient in current version of Microsoft Excel, Word, and PowerPoint
Responsibilities For Customer Service & Logistics Director Resume
- Knowledgeable of GMP and ISO is an assets
- Phone etiquette is primary
- Knowledge of construction products is very helpful
- Regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
- Coordinates freight movement
- Efficient user of Excel
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International Customer Service Representative Resume Samples
International Customer Service Representative overall job duties include but are not limited to pricing, quoting, export control, invoicing, contract administration, order entry, resolving disputes, research technical queries, provide order updates and warranty claims. The various other tasks for these representatives are to provide general customer support via emails or phone, review client contracts, purchase orders, shipping instructions and support documentation work and act as a primary interface between the company and the international customer base, these representatives need to conduct regular quote reviews and meet the customer expectations with regards to timely shipment and resolution follow up.
Those seeking to work as an international customer service representative can be employed if they are able to speak in English and related International language, possess strong computer skills in MS Office with an ability to implement independent judgments. Most of the International Customer Service Representative Resume makes a display of Associates or a Degree in any field.
- Resume Samples
- Customer Service
- International Customer Service Representative
International Customer Service Representative Resume
Summary : Dedicated Customer Service Representative with experience in sales, customer service, international process motivated to maintain high customer satisfaction and contribute to company success.
Skills : Strong organizational skills, Active listening skills, Invoice processing, Seasoned in conflict resolution, Adaptive team player, Sharp problem solver, Data Entry
Description :
- Answers customer /account requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas.
- Process and confirm orders by phone, fax, or email into the AS400 system and/or SAP.
- Verify that information in the computer system was up-to-date and accurate and pull timely reports to analyze order data.
- Create processes and systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service representatives when needed.
- Accurately and efficiently complete necessary export documents for custom/ international purposes.
- Provide customers/ sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary.
- Develop and refine strategic and operational compliance procedures and practices necessary to show reasonable, due diligence and achieve best in class customer service practices.
International Customer Service / Representative Resume
Summary : More than 7 years successful experience in customer service and support with recognized strengths in problem-solving and troubleshooting with solid computer skills. Synopsis of Achievements includes Awarded employee of the month by achieving a high level of customer service, Received Kudos from multiple customers for my outstanding service.
Skills : SAP, Customer Relationship Process, Electronic Data Interchange, Supply Chain Management, Export, Customs Regulations, Reporting & Analysis, Strategic Planning, Inventory Management, Cost Management, Billing Services
- Helping customers with inquiries with their packages currently in transit or providing service to customers trying to prepare a shipment going domestically or internationally.
- Providing inbound telephone customer support in a call center environment and determining the nature of the call or inquiry.
- Resolve problems and maintaining an ongoing professional relationship with internal and external customers.
- Processing international shipments; ensuring specific customer requirements are followed.
- Processing shipments in accordance with ups cartage services inc., and US commerce department policy and regulations.
- Following up on requests, reviewing rates as needed, tracking and routing shipments and orders, preparing reports, customer set ups, updating customer files and profiles.
- Quickly and professionally answer inbound calls to determine call nature or inquiry to include explanation of services available, features, costs, and other related ups services.
Objective : Accomplished Customer Service Professional with strong people skills and highly engaged work ethic. Self-directed, highly motivated to find a resolution to problem-solving. I have an excellent working relationship with all internal departments & external customers.
Skills : Typing, Account Management, Billing, Customer Service, Excel, Logistics, Office Management, Sales
- Builds and maintains a strong rapport with international customers and sales team via email, fax, and phone.
- Process purchase orders and quote requests through the company's data base; sage 300 ERP.
- Provides information and updates to customers during the order process including but not limited to availability, projected lead times, documentation for import per governmental requirements, pricing, and shipment details.
- Prepare invoices, both domestic and more particularized invoices for international shipments to meet governmental and ministry of health requirements.
- Responsible for tracking and organizing of customer accounts regarding pricing, special product requirements, special shipping requirements, and any other pertinent information about the customer or account.
- Coordinates with the shipping department to ensure all orders are shipped per customers' request and time line with completed documentation and approval for shipment.
- Supports technical service by receiving complaints and documenting information for appropriate departments per our sop. Supports finance department when needed for collections on accounts.
Summary : Top performing customer service professional with proven experience in client relations, troubleshooting, equipment support, as well as project management. A dedicated team player who facilitates the long-term prosperity of a company and continually broadens upon existing knowledge base to provide increased contributions to an organization.
Skills : Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- Review order backlogs, expedite shortages and communicate order status to customer centers. Coordinate drop and special shipments for high priority orders.
- Liaise with procurement and logistics departments to ensure timely delivery of shipments. Maintain customer orders by processing changes, auditing holds and updating pricing.
- Pool resources with engineering, marketing, and financing to maintain customer account and product identification materials.
- Interact with shipping carriers and forwarders to locate and deliver missing or late shipments.
- Sustain a working knowledge of Incoterms for logistics support and shipment documentation.
- Research causes and solutions for customer dissatisfaction in relation to shipment shortages and overages.
- Coordinate and communicate with external parties to ensure acquisition and delivery of shipments.
Objective : Seeking employment as Customer Service/International Manager, Coordinator or Liaison, where I can apply my Customer Service, Technical, Quality, Military, and International experience.
Skills : Customer Service, Automotive and Truck Industry, International Business.
- Member of the aftermarket team - achieved monthly sales record of over 22 million.
- Provided support to McNeil's truck & manufacturing for international customers.
- Sap and e-commerce platforms as well as ms office programs used in daily order management. Processed orders, provided quotes, managed sales orders and monitor shipping.
- Opened new accounts, issued credits, processed credit cards and accepted payments.
- Responsible for assisting international customers with sales orders & service support.
- Coordinate sales activities; make outbound calls to support the department.
Summary : I'm looking for a challenging position with a company that is dedicated to customer service and employee needs. Also looking for career challenges and advancements in a fast paced environment.
Skills : International Customer Service Specialist, Order Management & Sales Support
- Order entry- processing orders using our BPCS/ERP software, while ensuring order entry accuracy. Also, verifying orders while paying attention to details with any special international markings for shipments and other added notes to orders.
- Effectively communicate with our shipping department to minimize or eliminate any delays with exports.
- Work with material planners to provide effective communication with my distributors regarding any status changes with their orders.
- Issue credits and debits for any problems which require a financial correction; shipping, incorrect pricing.
- Work with our application engineers to ensure timely entry of return authorizations for my customers.
- An active member of the export compliance team ensuring export compliance regulations is being followed and maintained.
- Conduct visual compliance checks on all customers to ensure due diligence checks are completed prior to export.
International Customer Service Representative II Resume
Objective : To obtain a position with a company that compensates for hard work, self motivation, and the desire to learn new skills but will also utilize years of experience in Customer Service, Claims, Data Entry, and Administration.
Skills : Leadership Development, Training, Communications, International Business, Customer Service, Team Building, Time Management, SAP, Public Speaking, Teamwork, Conflict Resolution, Creativity, Excel
- Accountable for receiving customer PO's all aspects of order fulfillment for international customers.
- Resolves various customer issues or complaints related to orders, shipments and receipt of products.
- Proactively built and maintain ongoing relationships with key customers and interface with sales staff on the supply chain, logistics, plant, and warehousing issues.
- Generated and investigated daily reports- (i. E. Billing, returns, late orders, back orders, deliveries, test reports, sales contracts, package declarations, material certificates).
- Releasing orders in the system creating eta dates that are relayed to customers at the end of each day.
- Providing customer support for service complaints; answering questions regarding service and products. Assisting customers with product selections that will suit their business needs.
- In the absence of the primary CSR's handling all emergencies and complaints.
International Customer Service Representative (Bilingual) Resume
Summary : Multi-lingual professional offering more than ten years of customer service experience, working in retail, four years as a marketing professional and three years in technical support roles. Worked with a wide range of professionals representing all age groups, nationalities, and cultures.
Skills : Microsoft Office, Typing, Phones, Communications, Sales, Salesforce, Customer Service, Technical Support
- Provided service to incoming calls from external customers, including insurance agents and customers, posting payments, researching status and provide account analysis.
- Process incoming correspondence for financial documentation both on paper and electronically and provide support for insurance agents.
- Respond to telephone inquiries from insurance agents, insurance companies and insured customers regarding premium finance accounts. Properly document call conversation on each specific account.
- Appropriately route requests to management for research and resolution of account transaction issues.
- Negotiate late fee waiver requests and waive late fees within authorization threshold of $1,500.00.
- Forward hold/promise requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production.
- Process electronic inquiries received through customer service emails, update info emails & web queues as assigned by manager.
Headline : Key position in Logistics, Global Sourcing or Import/Export supply chain where my specific strengths in process improvement, operational analysis, decision-making and hands-on management will compliantly increase the company's international trade levels and profits.
Skills : All MS Office Programs, SAP Order Entry And Logistics
- Export order fulfillment and ocean freight shipping responsibilities for all global clients of hazardous materials used in water treatment processes (recreational, industrial).
- Knowledge of regulatory compliance for shipping hazardous chemicals overseas including product labeling and packaging.
- Bi-lingual (Spanish) verbal and written communication skills used daily.
- Knowledge and ownership of international order process from start to finish: working with sales and customer to obtain order and understand special delivery requirements.
- Experience with border crossing documentation that includes cafta & nafta certificates, export control classifications (eccn), toxic substance control act (tsca).
- Knowledge of inco terms (freight terms) and letter of credit as it relates to international order shipping.
- Maintain all documentation for the business units served by complying with processes, procedures, and instructions for all activities in which this role participates (quality complaints, returns, and damages).
Objective : 5 years of experience providing support throughout various industries with expertise in order processing, customer management, billing, and diversified accounts in a global setting. Built an Outstanding reputation for maintaining customer service standards with excellent customer feedback.
Skills : SAP - Logistics, MS Office, Fox Pro, AS400, General Office, Customer Service
- Responsible for providing full account services for up to 100 international accounts from quotation through delivery to ensure a 99% on-time order delivery of orders to meet the needs of our international customers in over 50 countries.
- Review and process purchase orders to establish product type, pricing, type of shipment, payment method and inco terms.
- Review and process credit applications and account information forms to assist with establishing payment terms, completing the process of due diligence and creating and/or updating the customer's profile.
- Work closely with the sourcing and planning departments to maintain high inventory levels in global warehouses for future shipments.
- Assist the corporate finance department with cash in advance customers, past due invoices and collections.
- Collaborate with suppliers, freight forwarders, and integrated carriers to obtain freight quotes, appointments and bookings for air, sea and land shipments. Confirm the cutoff, departure and arrival dates to ensure a smooth clearance of the goods at the chosen ports across the globe.
- Prepare all pre and post-shipment documentations and other regulatory paperwork including commercial invoices, country of origin and health certificates required for scheduling and customs clearance.
Objective : Customer Service professional with a background in Supply Chain Management. Experienced in customer service, order management, transportation & working with cross functional business units in a high volume consumer products environment.
Skills : Bilingual, Account Management, Customer Service, MS Office
- Managed the export order life cycle from creation (order to cash) through delivery, to ensure accurate pricing, Incoterms of sales, lead-times, special pack requirements and inventory availability.
- Responded to customer inquiries and complaints utilizing the various business unit tracking systems, issued credit and debit memos, processed rebates and monitored sales orders through the order fulfillment process.
- Worked cross functionally with all levels of (strategic business units) including but not limited to, demand and supply planners, market segments, other customer service representatives, US. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers needs while maintaining quality standards.
- Engaged in project/change management, which includes the ability to translate needs into a workable implementation plan.
- Resolved invoice discrepancies and deductions, processed samples, attended sales and operations planning (s&op) meetings.
- Assisted in conducting root cause analysis and recommending solutions to service related issues to drive improvements.
- Provided back up support to other members of the customer service team and performed miscellaneous duties as required.
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Customer service is key to maintaining good customer relations and growing a successful business. Customer service allows a business to stay connected with its customers and to receive valuable feedback. Without this ongoing connection, mos...
Exceptional customer service involves understanding the product or service being sold, going beyond customers’ expectations, fulfilling explicit and implied promises to customers, showing respect and interacting with customers outside the p...
A sales executive is an employee of a company who is responsible for selling the company’s goods and services to customers. Customers are not limited to individual people, but can also be other businesses and even government organizations.
Customer service is the most common skill found on a customer service, shipping and receiving resume. It appears on 36.1% of resumes. After
Handling Pre-shipment & post-shipment documentation of Export. ... Co-ordination with shipping line and CHA regarding shipments. ... Co-ordination
Highly skilled in troubleshooting all accounting issues with speed and efficiency. Offering exceptional analytical, problem-solving and interpersonal skills.
Detail-oriented and goal-driven customer service professional possessing exceptional communication, leadership and organizational skills.
Top skills for a customer service executive CV · Communication skills · Leadership · Time management · Analytical skills · Active listening · Problem-solving · Zen
Besides serving as intermediates between a company and its customers, they also need to train and motivate staff. Common skills listed on our resume samples are
Ensure our service levels are met · Ensure enquiries are handled in a timely manner and good quality · Strive to deliver exceptional customer support · Closely co-
International Customer Service / Logistics Resume Examples & Samples · Ensure shipping documentation meets international guidelines including entry and clearance
Work Experience · Provide leadership and strategic direction to the Customer Service and Logistics Functions · Ensure the highest level of Customer Service is
Coordinates with the shipping department to ensure all orders are shipped per customers' request and time line with completed documentation and approval for
To perform a customer service role, you need to use customer service skills. This skill set includes qualities like active listening, empathy