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11 Best Customer Service Skills for Your Resume (With Examples)

10 min read · Updated on February 16, 2024

The right customer service skills on your resume can lead to promotions

All companies worldwide have one thing in common – they all have customers. This means all companies need to hire people with great customer service skills. 

Some roles will require you to work with internal customers. For example, if you're working in IT, you'll likely have to interact with employees to help them fix computer issues. Those employees are internal customers. Other roles will require you to work with external customers – the people who are buying goods and services from the company. 

A well-crafted resume that highlights your relevant skills for a customer service position will help your resume to beat the applicant tracking system, or ATS , which is the first step to getting your application noticed. 

When you use these 11 best customer service skills in your resume, you'll stand out from the crowd as someone who can work well with others, anticipate needs, and solve problems. 

Use these skills and examples to produce an interview-winning resume. 

11 customer service skills and proficiencies for your resume

It's important to note that there's a difference between hard skills and soft skills . Some of these 11 customer service skills that you can use on your resume fall into the hard skill category, and some of them are soft skills. 

You can tell them apart by identifying which are job-specific skills that allow you to get things done and which are more interpersonal-type skills that allow you to get along well with others. It's important to have a good balance of both skill types. 

Of course, these customer service skills will be in addition to your experience and education, but you can weave the keywords into your these sections. You should also quantify your skills whenever possible, mentioning specific instances and using concrete examples to prove you have experience with each customer service skill on your resume.

Hard skills for a customer service resume 

Since every company has customers who require assistance, modern employers are always seeking people with customer service skills. Here are the four most important hard skills hiring managers want to see on your resume:

1. Product knowledge 

You can't help customers if you know nothing about the product or service being offered by the company. It's critical that you take the time to learn about what's available and how to answer questions about the company's offerings. You may also need to troubleshoot problems with products and offer recommendations to improve the customer journey. 

Here's what that looks like on your resume:

“Increased revenue by 15% by recommending product offering add-ons.”

2. Technical proficiency 

Have you ever heard the acronym CRM? It stands for customer relationship management, and most companies use some type of CRM software to track customer interactions and follow up on leads. This is one of the many ways you can demonstrate technical proficiency in customer service skills on your resume. 

Here's an example of how to include this customer service skill on your resume:

“Used Salesforce to update and maintain a customer database of 200 leads and mapped the customer journey from initiation to close.”

3. Communication technology 

This may seem similar to the technical customer service skills for a resume above; however, it goes a step beyond simply using tools to track customer journeys. This has to do with directly interacting with customers. It could be as simple as using email and multi-line telephones, or more complex, such as using Slack to collaborate with people across the globe. 

Here's how to include communication technology customer service skills on your resume:

“Answered as many as 75 incoming client calls per day using a 6-line telephone system.”

4. Data analysis

One of the best ways to support successful customer interactions is through data analysis . You have to know what's going on in the customer's journey to be able to adequately answer their questions, determine customer trends, and improve customer satisfaction. 

Here's how to write a data analysis customer service skill bullet point on your resume:

“Analyzed and dissected data from disparate sources to identify trends and solve problems, improving customer satisfaction scores by 12%.”

Soft skills for a customer service resume 

Now that you know what hiring managers want to see insomuch as you getting the job done, let's learn what they are looking for regarding interpersonal skills. 

5. Active listening 

Are you the type of person who knows what you want to say in response to someone speaking before they ever finish a sentence? Or do you take the extra initiative to pay attention to nonverbal cues and follow up with clarifying questions to gain a genuine understanding of what someone is saying? If you fall into the latter category, then you practice active listening . That's definitely a customer service skill for your resume!

Here's how to demonstrate active listening on your resume:

“Improved customer service issue resolution time by 15% by actively listening to and paraphrasing customer concerns to get to the root of the problem.”

6. Emotional intelligence 

When you work with customers – whether they are internal or external customers – chances are you're going to come across a situation that requires you to demonstrate empathy and emotional intelligence. It's easy, after all, to let our emotions get the best of us, but being that person who can exude compassion in the most challenging situations is something most hiring managers need and want. 

Here's an example of how you can prove you have a high EQ on your resume:

“Built a reputation for de-escalating customer situations by leveraging a high EQ, resulting in a 30% reduction in calls being transferred to supervisors.”

7. Problem-solving 

You can pair problem-solving skills with data analysis skills to showcase your well-roundedness as a job seeker. It's even better if you're able to add the ability to make autonomous decisions after you solve a problem. Either way, hiring managers value people who take the initiative to fix issues rather than someone who passes problems off to others to figure out.

Here's a fantastic example of a way to show off analysis, problem-solving, and decision-making customer service skills in one bullet:

“Turned around lackluster sales by analyzing 3 months' worth of trends to identify problem areas and recommending improvements to closing processes.”

8. Communication 

This is the one that most people get wrong on their resume. It's easy to simply write that you have “good written and verbal communication skills,” but how do you prove it? You write an action-based resume bullet that shows off your ability to communicate clearly and with different types of people.

Here's what that could look like:

“Respected by leaders for being able to clearly articulate complex concepts to technical and non-technical audiences, which reduced the number of errors on orders by 30%.”

9. Collaboration 

In today's ever-shrinking world, there will likely come a time when you'll need to talk to someone in a different department, a different company, or even in a different country. If you're capable of working cross-functionally to share knowledge and achieve goals, then you can add collaboration as a customer service skill on your resume.

Here's an example of a resume bullet that shows you know how to collaborate:

“Engaged in regular team meetings to share best practices and worked in a team of 12 people to increase overall efficiency by 10%.”

10. Positivity 

One of the main ways you can make customers happy is by being optimistic, even when pressure is being applied to a situation. If you're able to create positive customer experiences, then they'll likely be more than happy to continue doing business with you and your company.

Here's an example of a positive attitude bullet you can use on your resume:

“Demonstrated a can-do attitude by taking on additional responsibilities and assisting team members during peak times to reduce customer hold times.”

11.  Flexibility 

If there's one constant in life, it's that things will change. Sometimes those changes are things you instigate yourself. Other times, change will be thrust upon you. No matter how changes come up, if you're able to remain flexible, go with the flow, and adjust to change without any major problems, you should consider adding your ability to be flexible to your resume.

“Overcame changing management regimes and adapted to new procedures by adjusting priorities in alignment with new SOPs without sacrificing service delivery to customers.”

Where to put customer service skills on your resume

Most of the customer service skill examples in this article have been related to bullet points. So, you may be assuming that the best place to highlight your customer service skills is in the Professional Experience section of your resume . In fact, you can weave customer service skills into any section of your resume. The key is to find the place where the skill makes the most sense – contextually and grammatically – and add it in. 

Profile section

The Profile part of your resume is at the very top of your resume and includes the title or headline and summary paragraph. You can obviously add the phrase “customer service” into the title or headline, but you can also insert some of the example sentences in this article into your profile paragraph. Use them as inspiration for your own sentences, too - the ones in this article are simply meant to help get your brain juices flowing. 

Skills section

While your Skills section (or Core Competencies) won't contain actual sentences, you can still put some of your customer service skills here. Instead of writing out bullets, though, you'll simply list up to 15 keywords and phrases that make you a good match for a customer service job. 

Professional experience section

Since you are likely using the reverse-chronological format for your resume, you'll want to focus your efforts on writing out the last 10-15 years of experience using action-based bullets, like the ones in the examples in this article. It's also pretty critical that you add numbers every chance you get, so that you show what type of work you've done in the past, as that will give the hiring manager a clue as to what you'll bring to the table for their customers. 

Education and credentials section

If you have little to no experience, you can inject some of your customer service skills into the education section of your resume. You'd do this by including courses you took and by talking about any major projects you may have worked on while in school that allowed you to overcome challenges or work collaboratively with others. 

Chart your path to success

Adding customer service skills to your resume truly can help you to stand out from the crowd. Almost everyone can say that they know how to handle customers, but the actual proof they can do so is often lacking in resumes. When you use these 11 best customer service skills for your resume, you'll create something that will have hiring managers and recruiters blowing up your email with interview offers. 

If you want to make sure that your customer service skills are properly coming through on your resume, let us take a look at it for you. Upload your resume for a free review , where an expert resume writer will go over it and let you know what you need to do.

Recommended reading:

How to Describe Yourself on a Resume (With Examples)

27 Great Resume Headline Examples to Stand Out

Call Center Resume Sample

Related Articles:

7 Signs Your Resume is Making You Look Old

Why a Simple Resume Layout is a Successful Resume

Software Developer Top Needed Skills

See how your resume stacks up.

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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

20+ Key Customer Service Skills to List on Your Resume in 2022 (With Examples)

To land a job in customer service, you need to showcase your best skills to employers. Customer service involves both technical and interpersonal skills. This makes a diverse skillset all the more important! In this guide, we will uncover the best customer service skills to include on a resume. Plus, we will provide you with tips and tricks for formatting.

What is Customer Service?

Customer service is a vast industry spanning many different forms of business.

From answering customer calls to building customer relationships, there are many responsibilities involved.

Aside from the general Customer Service Representative, other common examples of jobs within customer service include:

• Call Center Representatives
• Administrative Assistants
• Restaurant Workers
• Salespeople

Essentially, any job that deals with working directly with customers falls under the customer service umbrella.

Why Should I Include Customer Service Skills on My Resume?           

When applying for a job in customer service, showing your ability to work well with people is key.

Including skills on a resume allows you to showcase your best strengths to employers.

By adding specifically customer service skills, you can demonstrate your most relevant abilities according to the job you are applying to.

You never want to include skills just for the sake of it.

It is imperative to always tailor your skills to match the requirements listed in the job description.

Moreover, you should always be honest in what skills you include.

Never list a skill you don’t actually have!

Need help brainstorming skills? We have a free guide with 100+ Key Skills for a Resume in 2021 (with Examples for Any Job) to help you out.

Beautiful resume templates to land your dream job

What Are the Best Customer Service Skills I Should Add to My Resume?

Before you can determine the best customer service skills to include on your resume, you need to understand the two main types of skills:

• ‍ Interpersonal (Soft) Skills: These skills are based on emotion and human interaction. Much of customer service relies upon interpersonal skills such as communication and problem-solving. ‍
• Technical (Hard) Skills: Hards skills have to do with your technical abilities, such as writing or working with software.

When writing out your skills on a resume, it is important to include both soft and hard skills.

For customer service, you should always take the time to plan out the skills you want to include.

By making a large list you can then narrow it down to the most relevant and best ones.

10 Soft Skills for Customer Service

Here are our top 10 soft skills for customer service to consider adding to your resume:

• ‍ Conflict Management: Being a customer service representative means dealing with conflict. The ability to calmly and effectively manage customer conflicts is essential.
• ‍ Communication: Communication skills are arguably the most important soft skill for customer service. You need to be able to communicate clearly and easily with all types of customers. ‍
• Empathy: Customers want to feel like you relate to them. A strong sense of empathy comes in handy when working in the customer service realm.
• ‍ Compassion: You never know what’s going on in a customer’s head or life. Treating each situation with compassion towards the customer is highly necessary.
• ‍ Problem Solving: During customer conflicts, being able to think of a solution quickly is key.
• ‍ Patience: Miscommunications can occur when interactions are rushed or not given proper attention. Having patience is crucial when working in customer service.
• ‍ Attention to Detail: Many technicalities can affect customer service. The ability to pay close attention to a customer’s issues and the solutions given is a core component of good customer service.
• ‍ Intuitive: Making customers feel as though all their problems have been solved is very beneficial. Acting intuitively and proactively to address potential customer issues makes for great customer service.
• ‍ Goal-Oriented: When working with customers, it is essential to set clear goals and boundaries. This helps to ensure everyone understands the expectations and standard of work being provided.
• ‍ Persuasion: In sales positions especially, having the ability to persuade a customer’s emotions and viewpoints is highly necessary. You should be able to position yourself as the guide that can offer the best solutions to them.

10 Hard Skills for Customer Service

Here is a list of 10 hard skills for customer service to use on a resume:

• ‍ Microsoft Office & Google Suite: Microsoft and Google programs are widely used across all industries. Familiarizing yourself with these programs will give you a competitive edge, as employers won’t need to train you on how to use them.
• ‍ Writing: Writing skills are majorly important in any job related to communication. In customer service, this often translates to writing emails and official company copy.
• ‍ Bi/Multi-Lingual: Speaking multiple languages is always a plus in customer service. If you can fluently speak and translate more than one language, be sure to include this on your resume.
• ‍ Data Entry: Customer service can sometimes involve a huge amount of data. Understanding the basics of data entry is foundational for a successful customer service professional.
• ‍ Performance: Customer service professionals take on a persona used to persuade, empathize, and relate to customers. Having a good ability for performance and acting can be highly useful in this field as a result.
• ‍ Situational Analysis: Every customer and situation is different. An important hard skill for customer service reps to have is the ability to thoroughly analyze each situation. This can involve note-taking, research, gathering feedback, and many more essential tasks.
• ‍ Telecommunication: In an increasingly digital world, good telecommunication has become crucial for customer service. This can refer to any interaction happening digitally, including phone calls and online services.
• ‍ Bookkeeping: A fundamental component of customer service is keeping thorough records. Transactions, contracts, and more can all fall under the umbrella of bookkeeping. Honing these skills is good for any professionals seeking employment in customer service.
• ‍ Closing Ability: A customer service professional must develop a specific skill known as their “closing ability.” This is their ability to finalize a deal or transaction with a customer. It combines many soft skills, such as negotiation and persuasion, to create a more technical skill.
• ‍ Product Memorization: The ability to memorize large quantities of information is highly important in customer service.

No matter whether they are hard or soft skills, all your skills should be selected according to the job.

In fact, tailoring your resume for the job is crucial for impressing employers!

Read our career advice article on how to Tailor Your Resume to Any Job in 4 Easy Steps to learn more.  

How Do I Describe My Customer Service Skill Levels?

When describing your customer service skills on a resume, it is important to indicate your level of proficiency.

Generally, there are three levels commonly used on resumes:

• ‍ Expert: At an expert level, you can employ a skill according to your own assessment of a situation. Little to no outside direction is required. ‍
• Intermediate: Intermediate skill levels indicate that you are proficient but may still need some supervision. ‍
• Novice: A novice skill level lets employers know you understand the basics but do not consider the skill one of the best proficiencies.

We recommend only including your very best skills on a resume.

As such, you should aim to mainly include skills that fall into either the expert or intermediate categories.

How Do I List My Customer Service Skills on a Resume?

To include customer service skills on a resume, there are two main formatting options:

• Listing the skills in the work experience section
• Creating a dedicated skills section

Oftentimes, the best approach is to combine these two formatting options.

Including soft skills in your work experience section allows you to include greater context and explanation.

Comparatively, hard skills need less explanation and can benefit from being place in a separate section.

Here are two quick breakdowns for these formatting options:

Method 1: Listing Customer Service Skills in Your Work Experience Section

Work Experience Customer Service Representative, Whole Foods April 2018 – May 2020 · Good communication skills · Worked closely with customers · Learned better closing tactics

Why It’s Wrong: In this example, the bullet points are too vague and provide little information about the person’s responsibilities.

Adding in skills to your work experience section should add extra value, not detract from the descriptive nature of the section.

Work Experience Customer Service Representative, Whole Foods April 2018 – May 2020 · Communicated daily with customers through the call center · Fostered loyal customer relationships through an empathetic approach · Developed a strong closing ability and increased sales by 15 percent

In this corrected example, the skills clearly tie into the person’s qualifications.

The information given is much more insightful into the applicant’s work ethic and skill set.

ProTip: When describing skills in your work experience section, make sure to use active language. For help in doing so, take a look at our list of 350+ Action Verbs to Make Your Resume More Effective in 2021 .

Method 2: Creating a Dedicated Customer Service Skills Section

Customer Service Skills · Caring for customers · Answering the phone · Helping customers with returns · Using Microsoft Excel and other programs

Why It’s Wrong: This example fails to use strong skill keywords.

Additionally, it is not inherently bad to include extra words in a skills section.

However, these extra words should add value, not just take up space in your word count.

Customer Service Skills · Empathizing with Customers’ Specific Needs · Call Center Telecommunication · Conflict Resolution for Customer Returns · Microsoft Office Suite

In this corrected example, the extra words being used give the skill greater detail and specificity.

Do you need more help writing your ideal resume? Check out our guide on the 20 Best Resume Writing Tips and Tricks for 2021 (with a Free Checklist) !

Final Takeaways

Customer service is a massive industry with many employment opportunities.

To heighten your chances of landing a job in this field, focusing on your related skills is key.

Here are our 5 main takeaways for listing customer service skills on a resume:

• Include both your hard (technical) and soft (interpersonal) customer service skills.
• Relate your skills to the job you are applying for.
• Use skills in both your work experience section and a dedicated skills section.
• Provide context around interpersonal skills.
• Aim to include your best – or “expert-level” – skills first.

To learn more about creating the perfect resume in 2021, check out our many free resume guides and career advice articles !

Browse more resume templates that fit your role

Ed is a co-founder of Easy Resume. His background in scaling teams at tech startups over the last decade has given him extensive experience and knowledge around how to hire top talent and build successful teams. He enjoys mentoring, coaching, and helping others reach their career goals. When he's not writing about career-related advice, he's playing with his dog, Lilo, or going on long hikes in upstate New York.

Get inspired with more resume examples

More advice that will accelerate your career path, 15+ key healthcare skills to list on your resume in 2022 (with examples).

Healthcare is a massive and important industry that contains all sorts of professionals. To land a job in healthcare, you must understand what relevant skills employers are searching for. In this guide, we will cover key healthcare skills to include on your resume and why doing so is so important.

15+ IT Skills to List on Your Resume in 2022 (With Examples)

IT is a massively growing industry with tons of potential for professional growth. It’s no wonder why so many applicants are flocking to these jobs! In this guide, we will cover what IT skills are and offer you examples of some of the top skills to include on your resume.

50+ Key Technical Skills to List on Your Resume in 2022 (With Examples)

Including technical skills on a resume is an absolute necessity. These types of skills show employers your quantifiable qualifications. In this guide, we will cover exactly what a technical skill is and some of the best examples to include on a resume.

20+ Key Computer Skills to List on Your Resume in 2022 (With Examples)

With the world becoming more digitally focused, having strong computer skills is more important than ever. In this guide, we will cover what computer skills are and which ones are best to include on your resume.

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Your resume header is the very first thing an employer will see. Not only does it need to contain the correct information, but it needs to stand out as well! In this guide, we will teach you how to write the ideal header for your resume.

How to Write Your Resume in Reverse-Chronological Order

When setting out to write the perfect resume, choosing a format is an important decision. Reverse-chronological resumes are the standard format, so knowing how to craft one is key! This guide will teach you how to write the best reverse chronological resumes.

How to List Contact Information on Your Resume in 2022

Learn how to format contact information on your resume and what information to share with the hiring manager.

How to Write a Two-Page Resume (with Examples & Tips)

Don't know whether you should write a one-page or two-page resume? Find out when it is appropriate to write a two-page resume and learn how to write it correctly.

Professional resume templates to help land your next dream job.

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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Top 12 Customer Service Representative Skills to Put on Your Resume

In today's customer-centric market, the role of a customer service representative is more critical than ever, demanding a unique blend of soft and technical skills. A standout resume for this position showcases a well-rounded skill set that highlights the applicant's ability to engage effectively with customers, solve problems efficiently, and contribute to the overall customer experience.

Customer Service Representative Skills

• Microsoft Dynamics
• Oracle Service Cloud

Zendesk is a customer service platform designed to help businesses manage customer support requests and interactions through various channels such as email, chat, and social media in an integrated and efficient manner.

Why It's Important

Zendesk is important for a Customer Service Representative because it provides an integrated platform for managing customer interactions across multiple channels (email, chat, social media), streamlining support tasks, and enhancing customer satisfaction through efficient and personalized service.

How to Improve Zendesk Skills

Improving Zendesk for a Customer Service Representative involves enhancing efficiency, personalizing customer interactions, and leveraging automation and integrations. Here are concise ways to achieve this:

Customize Views : Tailor your Zendesk views to prioritize tickets based on urgency, ensuring quicker responses to critical issues. Zendesk Views .

Use Macros : Create and utilize macros for common responses to save time. Zendesk Macros .

Leverage Knowledge Base : Integrate and promote the use of your knowledge base to help customers find answers quickly and reduce ticket volume. Zendesk Guide .

Automate Workflows : Set up triggers and automations to streamline ticket routing and responses. Zendesk Automations and Triggers .

Analyze Reports : Use Zendesk’s reporting tools to analyze performance and identify areas for improvement. Zendesk Reporting and Analytics .

Integrate Apps : Utilize the Zendesk Marketplace to find apps and integrations that can enhance your workflow. Zendesk Marketplace .

Personalize Customer Interaction : Use customer information and history to personalize your interactions, making customers feel valued. Zendesk Customer Context.

By focusing on these areas, a Customer Service Representative can significantly improve their efficiency and effectiveness in using Zendesk, leading to improved customer satisfaction and productivity.

How to Display Zendesk Skills on Your Resume

2. Salesforce

Salesforce is a cloud-based customer relationship management (CRM) platform that enables customer service representatives to manage customer interactions, track customer information, and resolve issues efficiently, all in one place.

Salesforce is important for a Customer Service Representative because it centralizes customer information, streamlines service processes, and enables personalized, efficient support, enhancing customer satisfaction and loyalty.

How to Improve Salesforce Skills

To improve Salesforce for a Customer Service Representative, consider the following short and concise strategies:

Customize and Utilize the Service Console: Optimize the Service Console for efficiency by customizing it to include all necessary customer information and tools in one place.

Automate Repetitive Tasks with Workflow Rules: Use Workflow Rules to automate tasks such as email notifications and task assignments, reducing manual work.

Implement Knowledge Base: Leverage Salesforce Knowledge to create a centralized knowledge base that helps representatives quickly find answers to common customer questions.

Enhance Communication with Omni-Channel: Integrate Omni-Channel to efficiently manage and route customer cases from various channels directly to the most appropriate representative.

Leverage Analytics for Insights: Use Einstein Analytics to analyze customer service metrics and gain insights into performance and customer satisfaction, enabling data-driven decision-making.

Train and Upskill Regularly: Encourage regular participation in Trailhead , Salesforce's free online learning platform, to ensure representatives are up-to-date with the latest features and best practices.

Implementing these strategies can significantly enhance the efficiency and effectiveness of customer service operations within Salesforce.

How to Display Salesforce Skills on Your Resume

3. LiveChat

LiveChat is a real-time messaging application designed to facilitate instant online support and communication between customer service representatives and customers through a website interface.

LiveChat is crucial for a Customer Service Representative as it enables real-time, personalized customer support, enhancing satisfaction and resolving issues promptly.

How to Improve LiveChat Skills

Improving LiveChat for a Customer Service Representative involves enhancing response quality, speed, and overall customer satisfaction. Here are concise strategies:

Use Canned Responses Wisely : Prepare and use pre-written responses for common questions to improve response time. Chatbot's guide on canned responses.

Understand Customer History : Quickly review past interactions to provide personalized support. Zendesk's customer history insights.

Continuous Training : Regularly update knowledge on products/services and customer service best practices. Customer Service Training.

Implement Chatbots for Basic Inquiries : Use chatbots to handle straightforward questions, freeing up human agents for more complex issues. Benefits of chatbots in customer service .

Encourage Feedback : Post-chat surveys can identify areas of improvement. Creating effective customer surveys.

Monitor and Analyze Chat Metrics : Regularly review metrics like response time and customer satisfaction scores to identify improvement areas. LiveChat's guide on chat analytics.

Leverage Multimedia : Use images, GIFs, and videos when appropriate to provide clearer explanations. Using visuals in customer support.

Implementing these strategies effectively can significantly enhance the LiveChat experience for both customer service representatives and customers.

How to Display LiveChat Skills on Your Resume

4. Intercom

Intercom is a customer communication platform that enables customer service representatives to engage, support, and connect with customers through personalized, messenger-based experiences.

Intercom is crucial for a Customer Service Representative because it enables efficient, real-time communication with customers, allowing for prompt resolution of inquiries and issues, enhancing customer satisfaction and loyalty.

How to Improve Intercom Skills

To improve your use of Intercom as a Customer Service Representative, focus on these key strategies:

Customize Chatbots for Efficiency : Utilize Intercom's chatbots to handle routine inquiries, allowing you to focus on more complex customer issues. Customize chatbots to reflect common questions and your company's tone. Learn more about Intercom chatbots .

Utilize Saved Replies : Increase response speed by creating saved replies for frequently asked questions. This not only improves efficiency but also ensures consistency in your responses. Explore how to create saved replies .

Segment Your Customers : Use Intercom's segmentation features to categorize customers based on their behavior, preferences, or past interactions. This allows for more personalized and effective communication. Read about segmentation on Intercom .

Monitor Performance Analytics : Regularly review your performance analytics within Intercom to identify areas of improvement in your response times and customer satisfaction. Use this data to refine your approach. Dive into analytics with Intercom .

Attend Intercom Workshops and Webinars : Continuously improve your skills by participating in Intercom's educational programs. These sessions can provide you with new strategies and insights into platform features. Check out Intercom's learning resources .

By implementing these strategies, you can enhance your efficiency and effectiveness as a Customer Service Representative using Intercom.

How to Display Intercom Skills on Your Resume

5. Freshdesk

Freshdesk is a cloud-based customer service software that enables customer service representatives to manage support tickets, communicate with customers through multiple channels, and automate repetitive tasks to enhance customer support efficiency.

Freshdesk is important for a Customer Service Representative because it streamlines customer support processes, enabling efficient ticketing, communication, and issue resolution, thereby improving customer satisfaction and productivity.

How to Improve Freshdesk Skills

To enhance Freshdesk for Customer Service Representatives, consider the following strategies:

Automate Repetitive Tasks : Utilize Freshdesk's automation features to handle repetitive inquiries and actions, enabling representatives to focus on more complex issues.

Leverage AI and Bots : Integrate Freddy AI for ticket sorting, prioritization, and even initial responses to common questions, improving response times and efficiency.

Knowledge Base Utilization : Develop and maintain a comprehensive, easily navigable knowledge base that customers and representatives can use to quickly find solutions, reducing ticket volume.

Feedback and Training : Regularly collect feedback from representatives on the Freshdesk interface and workflow. Use this feedback for targeted training sessions and improvements.

Customize the Workspace : Tailor the Freshdesk workspace to fit the needs of your team, including custom ticket views, shortcuts, and widgets that streamline their workflow.

By focusing on these areas, you can significantly improve the efficiency and satisfaction of Customer Service Representatives working with Freshdesk.

How to Display Freshdesk Skills on Your Resume

6. Microsoft Dynamics

Microsoft Dynamics is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) software applications designed to help businesses manage their operations, improve customer interactions, and streamline service delivery processes. For a Customer Service Representative, it provides tools to manage customer information, track service requests, and deliver efficient support.

Microsoft Dynamics is crucial for a Customer Service Representative because it provides a comprehensive platform for managing customer information, interactions, and service requests, enabling personalized and efficient support.

How to Improve Microsoft Dynamics Skills

Improving Microsoft Dynamics for a Customer Service Representative involves enhancing efficiency, personalization, and access to information. Here’s a concise guide:

Leverage AI for Automation : Utilize AI-driven insights and automation within Dynamics to speed up case resolution and provide personalized customer interactions. Microsoft Dynamics 365 AI can help in predicting customer needs and automating routine inquiries.

Integrate Omnichannel Support : Implement Dynamics 365 Omnichannel for Customer Service to offer seamless service across various channels (email, chat, phone, social media), ensuring a consistent customer experience.

Utilize Unified Interface : Use the Dynamics 365 Unified Interface to streamline workflows and improve navigation. This ensures that customer service representatives have quick access to necessary information. Unified Interface documentation provides guidelines on customization for better usability.

Enhance Knowledge Management : Implement Dynamics 365 Customer Service Insights to analyze customer service trends and identify common issues. This helps in creating a comprehensive knowledge base for faster resolution of customer queries.

Customize and Automate Workflows : Tailor Dynamics 365 to fit your specific business processes by customizing and automating workflows. This reduces manual tasks and improves efficiency. The Power Automate integration can streamline processes across various applications.

Invest in Training : Continuously train customer service representatives on Dynamics 365 features and updates. Microsoft Learn offers specific training for Dynamics 365 that can enhance their skills and productivity.

By focusing on these areas, you can significantly enhance the efficiency and effectiveness of customer service representatives using Microsoft Dynamics.

How to Display Microsoft Dynamics Skills on Your Resume

JIRA is a project management and issue tracking software designed to help teams plan, track, and manage tasks and customer support requests efficiently.

JIRA is important for a Customer Service Representative because it enables efficient tracking and management of customer issues and requests, ensuring timely resolutions and enhancing customer satisfaction.

How to Improve JIRA Skills

Improving JIRA for a Customer Service Representative involves enhancing efficiency, organization, and communication. Here are concise strategies:

Customize Dashboards : Tailor your JIRA dashboard to display relevant customer service metrics and issues. Dashboard customization guide.

Use Filters and Subscriptions : Create filters for quickly accessing issues relevant to customer service and subscribe to these filters for regular updates. Filter subscription instructions .

Implement Automation : Automate repetitive tasks such as ticket assignments and status updates to save time. JIRA automation guide .

Leverage Service Level Agreements (SLAs) : Configure SLAs to ensure timely responses and resolutions for customer issues. SLA configuration steps.

Integrate with Customer Communication Platforms : Use apps or integrations to connect JIRA with email, chat, or social media platforms for streamlined customer communication. Marketplace for integrations .

Optimize Issue Types, Fields, and Workflows : Customize these elements to align with customer service processes, making issue tracking and management more efficient. Customizing JIRA workflows .

Educate and Train : Ensure all customer service representatives are well-trained on using JIRA effectively. Atlassian University .

By focusing on these areas, you can significantly improve the usability and effectiveness of JIRA for customer service representatives, enhancing both team productivity and customer satisfaction.

How to Display JIRA Skills on Your Resume

Slack is a digital communication platform that enables teams to collaborate and communicate through channels, direct messages, and file sharing, streamlining the workflow and customer support processes.

Slack is crucial for a Customer Service Representative as it facilitates instant communication, enables quick problem-solving with team collaboration, and ensures efficient handling of customer inquiries and issues.

How to Improve Slack Skills

To enhance Slack for Customer Service Representatives:

Integrate CRM Tools : Connect your Customer Relationship Management (CRM) system to Slack using Slack integrations for real-time customer data access.

Use Bots for Automation : Implement bots like Chatlio or HubSpot to automate responses and ticket creation.

Customize Notifications : Set up custom notifications to prioritize messages from clients or team updates.

Create Dedicated Channels : Organize channels for different clients or support topics for easier management and quicker response times.

Implement Slack Huddles : Use Slack Huddles for quick, informal voice conversations to resolve complex issues faster.

Leverage Slack Shortcuts : Use shortcuts to streamline repetitive tasks and improve response efficiency.

Continuous Training : Regularly update and train on the latest Slack features and integrations to ensure optimal use and customer service delivery.

By focusing on these areas, Customer Service Representatives can significantly improve their efficiency and effectiveness in Slack.

How to Display Slack Skills on Your Resume

HubSpot is a cloud-based customer relationship management (CRM) platform that offers tools to help customer service representatives manage interactions, track customer inquiries, and provide efficient support through various channels, enhancing customer experience and satisfaction.

HubSpot is important for a Customer Service Representative because it centralizes customer interactions, providing tools for efficient communication, issue resolution, and tracking customer satisfaction, ultimately enhancing the customer service experience.

How to Improve HubSpot Skills

Improving your HubSpot experience as a Customer Service Representative involves leveraging its full suite of tools and integrations to enhance customer interactions and streamline your workflow. Here are concise steps:

Utilize HubSpot Academy : Enhance your skills by completing relevant courses and certifications in customer service and CRM software management.

Customize Your Dashboard : Tailor your HubSpot dashboard to display key customer service metrics for quick access. Learn how to customize your dashboard.

Automate Routine Tasks : Use HubSpot's Workflows to automate repetitive tasks like email follow-ups, task assignments, and ticket status updates.

Integrate with Other Tools : Connect HubSpot with other tools you use for customer service. Explore HubSpot's App Marketplace for integrations like Slack, Zendesk, and more.

Leverage the Knowledge Base : Create and manage a knowledge base to help customers find answers quickly and reduce the volume of incoming queries.

Monitor Customer Feedback : Utilize Customer Feedback Tools to gather and act on customer satisfaction scores and feedback to continually improve your service.

Personalize Customer Interactions : Make use of HubSpot's Personalization Tokens in your emails and messages to enhance customer experience.

Constantly Analyze and Optimize : Regularly review your performance through HubSpot's analytics and Reporting tools to identify areas for improvement.

By focusing on these areas, you can significantly enhance your efficiency and effectiveness as a Customer Service Representative using HubSpot.

How to Display HubSpot Skills on Your Resume

SAP is a software system designed for enterprise resource planning (ERP) that helps businesses manage and integrate their core processes, including customer service, sales, finance, and supply chain management. For a Customer Service Representative, SAP can be used to access customer information, process orders, monitor service issues, and provide customer support and analytics.

SAP is important for a Customer Service Representative because it integrates customer data and processes, enabling efficient handling of customer inquiries, orders, and issues, thus improving service quality and customer satisfaction.

How to Improve SAP Skills

Improving SAP for a Customer Service Representative involves optimizing system performance, enhancing user interface, and streamlining processes. Here’s a concise guide:

Customize User Interface : Tailor the SAP Fiori user interface to meet specific needs of customer service tasks for efficiency. Learn more about customizing Fiori .

Use SAP Business Workflow : Automate routine tasks to save time and reduce errors. This improves response times for customer inquiries. Explore SAP Business Workflow .

Leverage SAP Knowledge Management : Improve access to information and resources to resolve customer issues faster. Dive into SAP Knowledge Management .

Integrate SAP CRM : Ensure seamless integration with SAP Customer Relationship Management for a 360-degree view of customer interactions. Understand SAP CRM integration .

Optimize Performance : Use SAP Solution Manager to monitor and optimize system performance, ensuring smooth operation of customer service functions. Check SAP Solution Manager capabilities .

Train and Support Staff : Continuously train customer service representatives on SAP updates and provide quick access to support resources. Explore SAP Training and Certification .

Implement SAP Service Cloud : Upgrade customer service experience with SAP Service Cloud, offering omnichannel customer engagement. Learn about SAP Service Cloud.

By focusing on these areas, Customer Service Representatives can enhance their efficiency and effectiveness in handling customer inquiries and issues through SAP.

How to Display SAP Skills on Your Resume

11. Oracle Service Cloud

Oracle Service Cloud is an integrated suite of cloud-based customer service and support solutions, enabling Customer Service Representatives to manage customer interactions, inquiries, and service requests across multiple channels, efficiently and effectively.

Oracle Service Cloud is important for a Customer Service Representative because it provides a comprehensive suite of tools to manage customer interactions across multiple channels efficiently, ensuring a personalized and seamless customer experience.

How to Improve Oracle Service Cloud Skills

Improving Oracle Service Cloud for a Customer Service Representative involves enhancing efficiency, knowledge access, and customer interaction. Here are concise strategies:

Leverage Knowledge Base : Use and continuously update the knowledge base for faster resolution of customer queries. Oracle's guide on knowledge management can be invaluable.

Utilize Automation and AI : Implement automation for repetitive tasks and AI for customer interaction and support ticket categorization. Oracle AI Solutions can provide insights.

Training and Development : Regularly train representatives on the Oracle Service Cloud features and updates. Oracle's Learning Subscription offers comprehensive training resources.

Customize the Interface : Personalize the workspace to suit the needs of the representatives for quicker access to frequently used tools. Oracle provides customization options for this purpose.

Feedback Mechanism : Implement a feedback system for customers to rate their service experience. Use this data to improve. Oracle Service Cloud's feedback management can facilitate this.

Integration with Other Systems : Ensure Oracle Service Cloud is integrated with CRM, ERP, and other systems for a unified view of the customer. Check Oracle Cloud Marketplace for integration options.

Regular Review and Optimization : Conduct regular performance reviews and utilize Oracle Service Cloud's analytics to optimize operations. The Analytics and Reporting feature is designed for this.

By focusing on these areas, Customer Service Representatives can significantly improve their efficiency and effectiveness when using Oracle Service Cloud.

How to Display Oracle Service Cloud Skills on Your Resume

12. Zoho Desk

Zoho Desk is a cloud-based customer service software designed to help customer service representatives manage and resolve customer inquiries, support tickets, and interactions efficiently from a unified platform.

Zoho Desk is important for a Customer Service Representative because it streamlines customer service operations, centralizing ticket management, automating workflows, and providing tools for quicker response and resolution, ultimately enhancing customer satisfaction.

How to Improve Zoho Desk Skills

Improving Zoho Desk for a Customer Service Representative involves focusing on efficiency, automation, and personalization. Here are concise strategies with external links for detailed guidance:

Automate Repetitive Tasks : Use Zoho Desk's Workflow Automation to automate routine tasks like ticket assignment, alerts, and responses to common queries.

Customize Ticket Views : Organize and prioritize tickets by customizing views. This Zoho Desk guide helps set up views based on criteria like urgency, type, or customer.

Utilize Knowledge Base : Improve response times by utilizing and contributing to the Zoho Desk Knowledge Base. This ensures customers and representatives quickly find solutions to common problems.

Leverage Zoho Desk’s AI : Use ZIA, Zoho’s AI, for suggestions on responses, ticket categorization, and sentiment analysis. Learn more about ZIA here .

Enhance Skills with Training : Regularly update skills through Zoho Desk's training resources. Access various courses and certifications here.

Feedback and Continuous Improvement : Encourage and analyze customer feedback through Zoho Desk to continuously improve service quality. Implement changes based on feedback analysis .

Integrate with Other Apps : Use Zoho Desk’s integrations with other Zoho apps and third-party tools for a seamless workflow. Explore integration options here .

By focusing on these strategies, a Customer Service Representative can significantly improve their efficiency and effectiveness in using Zoho Desk.

How to Display Zoho Desk Skills on Your Resume

Related Career Skills

• Insurance Customer Service Representative
• Customer Service Administrator
• Customer Service Advisor
• Customer Service Agent
• Customer Service Analyst
• Customer Service Assistant

Resume Worded   |  Resume Skills

Skill profile, customer service representative, improve your resume's success rate by using these customer service representative skills and keywords ..

• Hard Skills and Keywords for your Customer Service Representative Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Customer Service Representative Roles
• Customer Service Representative More Resume Templates

Browse Skills from Similar Jobs

Frequently asked questions.

• 3. Effective Action Verbs for your Resume

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Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., customer service representative resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Customer Service Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Customer Service
• Customer Experience
• Microsoft Access
• Sales Management
• Human Resources (HR)
•  Find out what your resume's missing
• Customer Support
• Social Media
• Customer Service Management
• Back Office Operations
• HR Consulting
• Customer Relationship Management (CRM)
• Front Office
• Corporate Social Responsibility
• SAP Products
• Project Management
• Logistics Management
• Supply Chain Management
• Data Analysis

Resume Skills: Customer Service Tools

• MS Dynamics
• HubSpot CRM
• Salesforce Service Cloud
• Microsoft Dynamics 365
• RingCentral
•  Match your resume to these skills

Resume Skills: Software

• Microsoft Office Suite
• Google Workspace
• Microsoft Teams
• Google Meet

Resume Skills: Techniques

• Conflict Resolution
• Complaint Resolution
• Up-selling/Cross-selling
• Product Knowledge
• Procedure Adherence
• Crisis Management
• Multichannel Support
• Customer Retention
• Feedback Analysis

Resume Skills: Technical

• CRM Software (Salesforce, Zendesk)
• Telecommunication Systems
• MS Office Suite
• CRM software
• Point of Sales systems

Resume Skills: Communication Tools

Resume skills: languages.

• Spanish (Fluent)
• Spanish (Professional Proficiency)

Resume Skills: CRM Tools

Resume skills: erp systems.

• Oracle ERP Cloud

Resume Skills: Customer Service

• Problem solving
• Phone Etiquette
• Client Relations
• Customer Relationship Management
• Complaint Handling
• Customer Advocacy
• Multichannel Communication
• Service Recovery

Resume Skills: Additional

• Time Management
• CRM Software
• Negotiation skills

Resume Skills: Technology

• CRM Softwares
• Google Workspace (formerly G Suite)

Resume Skills: Cash Handling

• POS System Operation
• Cash Management
• Sales Transactions
• Returns & Refunds
• Cash wrap operations
• Inventory Assistance

Resume Skills: Research

• Data Collection
• Interviewing
• Coding and Analysis
• Literature Review
• Report Writing
• Citations and References

Resume Skills: General Computing

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Information Management Systems
• Email Communication (Outlook)
• Computer Troubleshooting

Resume Skills: Other

• Adobe Acrobat Pro
• Multitasking

Resume Skills: Communication Technique

• Active Listening
• Non-verbal Communication
• Emotional Intelligence
• Persuasive Speaking

Resume Skills: Document & Data Management

• MS Office Suite (Word, Excel, PowerPoint)
• Google Drive

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Service Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Service Representative Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Customer Service Representative resume?

Go through the Customer Service Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Microsoft Access, Recruiting and Customer Experience are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Human Resources (HR), Sales Management and Sales - into your resume if they're relevant.

Incorporate skills - like Back Office Operations, Logistics Management and Customer Relationship Management (CRM) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Customer Service Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Try to add the exact job title, Customer Service Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Service Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Customer Service Representative Soft Skills

Here are common soft skills that appear on Customer Service Representative job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Upload your resume and we'll spot the issues in it before an actual customer service representative recruiter sees it. for free., customer service representative resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Customer Service Representative

An effective Description of the templates...

Download this resume template

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Tips on why this template works

   strong action verbs and tangible results in customer support.

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Resume Example Customer Service Manager

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Resume Example Customer Service Supervisor

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Resume Example Entry Level Customer Service Representative

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Resume Example Director of Customer Service

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Resume Example Inside Sales Representative

The main role of an inside sales representative is to grow sales either remotely or within an office/business environment. They achieve this task by reaching out to clients over the phone or email. It doesn't just start and end with calling or emailing; they also need to have some skills in identifying their client's needs (not wants). And one productive way to determine their needs is by simply researching. Of course, there are other ways inside sales representatives can identify clients' needs. The most important thing is selling the product and achieving the sales target. Period! The sample resume below shows how an inside sales representative used various skills to sell products at different companies.

   State your achievements and the corresponding sales skillset

You should state how you reached a sales milestone, surpassed a KPI, or recorded an achievement. It's important to show recruiters how that happened because it proves you know your onions. Besides, you're already way ahead of other inside sales representatives who do not do that.

   Itemize relevant previous sales roles, and work experiences

If you have worked in other places, you should let your potential employers know. You can insert this information towards the tail-end of your resume (like in this sample) by stating the relevant roles you occupied and company names.

What skills should you add to a Customer Service Representative resume?

The most common skills and keywords we found on Customer Service Representative resumes and job postings were Customer Service, Sales, Customer Experience, Microsoft Access, Recruiting, Sales Management, Human Resources (HR) and Customer Support. Skills like Back Office Operations, Social Media, Logistics Management, Customer Relationship Management (CRM) and SAP Products also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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Find out what keywords recruiters search for. These keywords will help you beat resume screeners (i.e. the Applicant Tracking System).

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Top Career-Boosting Customer Service Representative Skills You Need

How to craft a winning resume for a customer support representative that wins jobs? You’ll need to specify your work experience and education, mention professional accomplishments, and add the right customer service representative skills.

Read our guide to learn what key skills are needed for being a customer service representative!

What Is Customer Service Representative?

In a nutshell, a customer service representative is someone who supports customers and makes sure they remain happy with the quality of service.

What do customer service representative do? This position spans a wide range of duties. It can include:

• Answering phone calls, emails, and chat messages;
• Providing helpful information;
• Answering customers’ questions;
• Handling customer complaints;
• Processing orders and other requests;
• Notifying clients about interesting deals and opportunities;
• Assisting in the order process;
• Managing conflicts to improve customer experiences, etc.

Customer Service Representative Technical Skills

In order to land a job as a customer service representative, an applicant must meet the basic demands of potential employers stated in the job description and demonstrate a wide range of relevant hard and soft skills.

Let’s start with the core technical skills for customer service to include in your resume:

• Customer service;
• Data entry;
• Telecommunication;
• Record keeping;
• MS Office and Google Suite;
• Confident user of a computer;
• Language(s) proficiency;
• Knowledge of various automation and job-related tools.

Customer Service Representative Non-Technical Skills

Apart from the hard skills discussed earlier, every employer will also be looking for a number of soft, non-technical skills of a customer service representative. The list of the soft skills you need to occupy the job may vary depending on the needs of each particular company. However, here are the most crucial skills that every job seeker must demonstrate:

• Excellent communication;
• Continual learning;
• Stress resistance;
• Adaptability;
• Time management;
• Strong work ethics;
• Compassion;
• Attention to detail;
• Problem-solving;
• Persuasion;

If you want to put customer service representative skills on your resume, think about this: To pay someone to write my resume is one of the easy ways I can do for getting a new career. A pro resume writer will describe my experience in a way that not employer will be able to decline my application.

Most Sought-After Skills for Customer Service Representatives

So, what exactly are recruiters looking for in applications for this position? As a rule, most recruiting firms are using the applicant tracking process to weed out candidates that don’t match the opening. That is, you have to tailor the skills on your resume to each particular job description.

Yet, there are some core skills for customer service representative that are almost always there:

• Communication;
• High emotional intelligence;
• Tech tools: Jira, Zendesk, Salesforce, Dixa, Talkdesk, etc.
• Communication

First and foremost, a customer service representative must know how to address the client’s problem, explain the possible outcome, answer all the questions, and suggest an efficient solution. To handle all these things, one must be able to communicate effectively, which brings us to the number one among all skills for a customer service representative - communication. This includes the ability to communicate both in a verbal and written form, retain a positive attitude, and provide information in a clear manner.

High Emotional Intelligence

The next one among the top skills of customer service representative is high emotional intelligence. In a nutshell, it means the ability to manage one’s own emotions, as well as the emotions of the people you are interacting with. Simply put, to work effectively and help clients solve their issues, you must be able to stay cold-minded and be able to recognize the physical and emotional cues of your customers. This skill is at the core of good customer service.

Adaptability

Adaptability also takes place among the top skills needed for customer service representative. As a customer service representative, you’ll have to deal with customer requests via various channels, including email, chat, and phone. Also, you will have to respond to different kinds of customers, including those who are rather aggressive and disappointed, and still remain calm and patient. Simply put, you will have to adapt to various situations, which is why adaptability is another must-have skill for this job.

Listening Skill

Listening is also among the most sought-after skills needed to be a customer service representative. The role of this skill is hard to undervalue. When trying to answer customers’ questions and solve their problems, it is vital to listen to them and actually hear what they are trying to say. This means being an active listener and paying attention to every single detail. Many companies even provide additional on-site training to help their customer service staff boost their listening skills.

Time Management

The last one of the must-have skills of a customer service rep is time management. When customers contact a business, they typically expect to receive politeness and a very prompt response in return. Even when they don’t leave a message but silently place an order, they still expect prompt feedback. Thus, customer service representatives only have a bit of time to provide feedback to a customer, and that is why strong time management skills are crucial for employees in such roles.

How to Improve Customer Service Representative Skills

The best way to expand your customer service skill set is to get a job in this career field. It will help you practice performing the key responsibilities.

To land a job in the client service field, you will need a resume tailored to the ATS (applicant tracking system). If you need help with it, the experts from SkillHub can write one for you according to your instructions and needs!

Follow Influencers in the Field

One of the best methods to boost your customer service representative qualifications is to learn from the pros. Here are some expert blogs that will come in handy:

• Help Scout - the biggest blog on customer service with plenty of tips and tools.
• CustomerThink - a friendly community focused on providing excellent customer service, with plenty of handy topics.
• ForeSee - technology solutions provider with a useful blog with lots of relevant tips on improving the customer’s journey.

Another way to boost job skills for customer service is to follow authoritative job experts on Twitter like these:

• Steve Curtin
• Kate Leggett

How to Showcase Your Skills

We’ve already answered the question, “what skills does a customer service representative need?” Now, how do you list them?

First of all, you should know that most recruiters will use an applicant tracking system to scan your job application. To get past ATS bots, your resume must contain relevant keywords. Skills are the keywords you’ll need to use.

Take the right keywords from the job description, and then list the strongest points in your resume. Let’s see how it’s done.

Customer Service Representative Skills in a Resume Skills Section

When writing your customer service representative skills resume section, you basically need to make a list of your strongest abilities, including keywords from the job description. If you do this right, your skills section will prove to an employer that you are a qualified candidate who can be a perfect fit for the job.

Here is a real-life example of a skills section that meets the standard customer service representative requirements:

• Excellent customer service
• Time management
• Problem-solving
• Customer needs recognition
• Listening skills

Attention! As a customer service representative, your Linkedin account must present your skills professionally. With the resume help of a certified Linkedin resume service on Skillhub. It's friendly, innovative, and intelligent to address your writing job to a professional Linkedin writer!

Adding Customer Service Representative Skills to the Work Experience Section

Apart from listing the top skills a customer service representative needs in a separate section, you can also use another trick to engage the hiring manager. Insert your abilities into the work experience section to stress their value.

Here is an example of how to do this:

• Applied strong data entry skills to reduce errors in customer account information database by 15%.
• Received 100% positive feedback from customer satisfaction surveys.

Hopefully, our guide helped you answer the biggest questions - “how to become a customer service representative” and “what are customer service skills that one must possess.”

But, how can you get more interviews? SkillHub online resume edit service knows the answer! Our expert writers have years of experience in resume writing. They know how to engage recruiters with your skills and experiences and can create a flawless resume that will help you win the job with ease. So, if you want to ensure success, don’t hesitate and get professional resume helper from our pros now!

Don't forget a professional resume can lead to a better job career! Pay for resume writing services online and get it done with ease and no hassle. Save time and get more interviews! 24/7 Live Help!

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How to describe customer service skills on a resume

By Jenny Kennedy

Estimated reading time: 4 minutes

Knowing how to describe customer service skills on a resume is essential for standing out among other job applicants. As someone who recruits customer service representatives , they’re something I look for in every resume I review.

Let’s explore 20 essential customer service skills and how to effectively highlight them on your resume. Plus, check out an example that shows these skills in action.

20 customer service skills to include on a resume

1. communication..

Effective written and verbal communication is a crucial part of customer service. To showcase this skill on your resume, describe how your communication skills achieved positive results with customers.

2. Problem solving.

Customer service representatives are often required to think on the spot to find solutions for customers. Highlight how your critical thinking helped solve problems in previous roles.

3. Conflict resolution.

Customer service reps must be able to diffuse tense situations. Mention examples where you've turned tricky situations into positive customer experiences.

4. Collaboration.

Customer service reps work closely with a variety of people inside and outside their company. Give an example of when you worked with co-workers to improve the customer experience.

5. Relationship building.

Establishing rapport with customers creates trusting relationships. Provide an example of how your relationship-building skills contributed to increased customer satisfaction or retention rates.

6. Time management.

Customer service floors are fast-paced, with associates often juggling many tasks at one time. Share how you organize and prioritize your workload to meet deadlines, even with urgent matters pop up unexpectedly.

7. Organization.

An organized customer service rep is more efficient and productive. Detail how your ability to stay organized led to timely follow-ups and better customer relationships.

8. Attention to detail.

Being detail-oriented ensures all aspects of customers’ needs are considered and resolved. Describe times when your attention to detail prevented potential problems or led to more personalized customer solutions.

9. Creativity.

Innovation can be a game-changer in the world of customer service. Highlight how your creative solutions improved customer satisfaction or streamlined service processes.

10. Adaptability.

Customer service reps need to be flexible. Share examples of your ability to pivot when situations change or new matters need your attention.

11. Decision making.

Customer service reps often come across challenging situations while interacting with customers. List instances where your quick decisions solved customer problems without compromising company standards.

12. Negotiation.

Having good negotiation techniques helps customer service reps handle difficult scenarios. Examples of this include addressing customer complaints or responding to pricing inquiries. Discuss how your ability to negotiate has resulted in positive outcomes for both customers and your employers.

13. Technical aptitude.

Today, customer service reps use a variety of tools and software systems to manage customer relationships. Talk about your ability to adapt to new technology and list the types of systems you’ve used.

14. Leadership.

Even in non-managerial roles, leadership qualities are important for any customer service rep. Describe instances where you took the initiative to lead by example, such as when you mentored new team members .

15. Patience.

Being patient is an important part of being a customer service rep. Explain your strategies for staying calm and helping customers resolve problems.

16. Empathy.

Showing empathy involves being understanding and sensitive to a customer’s needs. Detail your approach to calming anxious customers and improving their overall experience.

17. Perseverance.

The determination to see problems through to the end is an important trait for a customer service rep. Share examples of how your perseverance led to positive outcomes in situations that required a lot of follow-up.

18. Researching skills.

Understanding customer needs often requires some digging. Explain how your research skills enabled you to provide informed, tailored customer solutions.

19. Writing skills.

Clear, concise and persuasive writing can influence how customers perceive a company. Showcase how your writing skills helped create compelling content or communications for customers.

20. Listening skills.

Active listening can make a customer feel valued and understood. Provide examples of how your listening skills addressed customer concerns and fostered positive relationships.

Customer service skills resume example

When writing your resume, include a separate ‘skills section’ on the side or within the body of the document. Don’t list every skill in this section. I recommend selecting your top four or five skills and sprinkling the rest throughout your resume.

Resume sample

Brianna Miller

543-210-9876 | [email protected] | Las Vegas, NV 89108

Professional summary

Dynamic customer service professional with more than five years of experience in fast-paced service environments. Skilled in leading teams that increased customer satisfaction through solving problems and providing personalized customer solutions.

• Strong leadership abilities.

Outstanding negotiation techniques.

Exceptional written and verbal communication.

Advanced critical thinking and decision-making skills.

Customer service team leader | XYZ Corporation | 2019-Present

• Leads a team of 15 customer service representatives, fostering a collaborative and creative work environment.

Implements innovative training programs that have improved average customer satisfaction rates by 25%.

Collaborates with various teams to streamline internal processes, which has improved productivity across the department.

Customer service representative | XYZ Corporation | 2017-2019

• Resolved customer inquiries within 24 hours.

Negotiated pricing inquiries according to company guidelines, boosting revenue by 5%.

Addressed customer complaints and found tailored solutions, which increased customer retention by 10%.

Used technical systems to manage and prioritize workloads.

Bachelor’s degree in business management, ABC College, 2013-2017

High school diploma, ABC High School, 2009-2013

Impress the customer service hiring team.

Set yourself up for success in your next job interview. Discover the most-asked questions in a customer service interview and get expert tips on how to answer them.

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