Assignment - Unit 14
Qualification: pearson btec level 3 national extended certificate in business, unit 14: investigating customer service, a: explore how effective customer service contributes to business success, b: investigate the methods used to improve customer service in business.
You have secured a trainee manager apprenticeship at your local supermarket. Your supervisor has told you that they want to focus your time, initially, on the customer service that the supermarket provides so that by the end of your placement you have demonstrated that you can provide customer service to the level that they expect.
You are to create a report that:
- Examines the customer service approaches/process in at least two contrasting businesses showing how these can help the business meet its customer expectation levels.
- Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations
- Analyses, with examples, how these legislation and regulation impact on customer service
- Provides research on, and an analysis of, the methods selected businesses can use to improve customer service
- Evaluate the importance for the selected business of providing excellent customer service and adhering to relevant current legislation and regulations.
- Finishes with an evaluation of the benefits of improving customer service performance from the perspective of the business, the customer and the employee
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Btec Level 3 Business Studies Unit 1 Assignment 2
Subject: Business and finance
Age range: 14 - 18
Resource type: Unit of work
Last updated
22 February 2018
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Qualification: Pearson BTEC Level 3 National Extended Certificate in Business Unit 14: Investigating Customer Service Learning Aim: B: Explore how effective customer service contributes to business success Assignment title: Investigate the methods used to improve customer service in business
Qualification: Pearson BTEC Level 3 National Extended Certificate in Business Unit 14: Investigating Customer Service A: Explore how effective customer service contributes to business success B: Investigate the methods used to improve customer service in business
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