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6 Teaching Business English Lesson Plans for All Learner Levels

Krzl light nuñes.

• May 31, 2022

From learning corporate terms to mastering expressions for negotiating, Business English is brimming with topics on how students can thrive in the workplace. Teaching each concept, however, requires thorough planning and choosing the most effective materials and methods. Whether you’re new to teaching professionals or are a seasoned Business English teacher looking to design better classes, here are some teaching Business English lesson plans you can use for different types of learners.

Learn more about what teaching Business English entails.

Table of Contents

What are some tips for teaching Business English lessons?

Before you get started in mapping your Business English classes out, here are some pointers to keep in mind when specializing in this ELT niche :

• Make sure that you know your students’ backgrounds. Where do they work? What are they responsible for? How do they use English at work? Conduct a needs assessment before launching into your course.
• Get your learners comfortable before you start your lessons by using icebreakers , Business English games , and other warm-up activities .
• Provide vocabulary and practice activities that students will be able to use at their actual jobs. 
• Prioritize skills that your learners need at work. If they often meet with offshore clients, for example, business meeting phrases should be one of the first lessons you teach.
• Better define your lesson objectives and teaching strategies by making use of Bloom’s taxonomy , which classifies cognitive skills.

Consider these additional strategies, from the Bridge Specialized Certification in Teaching Business English course , when planning your overall curriculum, as well as your individual lesson plans:

Business English lessons for beginners

These free Business English lesson plans are great for professional students with a lower level of English. They can be used in both online and in-person classes.

Find out how to get a job teaching Business English.

Lesson plan #1: Types of companies

Lesson topic: Types of companies

Lesson objectives: By the end of the lesson, students will be able to describe different types of companies and say the products or services each one produces or provides.

• A physical or virtual whiteboard
• PowerPoint slides containing 10 logos of different companies and pictures of different types of companies

Lesson plan #2: Staying at a hotel

Lesson topic:  Staying at a hotel

Lesson objectives: By the end of the lesson, students will be able to make requests and ask for information in a hotel.

• PowerPoint slides containing a list of expressions for booking a room, checking in, and asking about hotel services
• An audio file or video of a hotel receptionist and guest ( like this one )

Business English lessons for intermediate learners

The following teaching Business English lesson plans are great for intermediate learners who already have a thorough understanding of basic English concepts.

Lesson plan #3: Modals of obligation, necessity, and prohibition

Lesson topic:  Modals of obligation, necessity, and prohibition

Lesson objectives: By the end of the lesson, students will be able to talk about the rules in their workplace using the modals of obligation, necessity, and prohibition.

• Handouts (or PowerPoint slides) of the some of the points from this article on company policies

Lesson plan #4: Making a request by email

Lesson topic:  Making a request by email

Lesson objectives : By the end of the lesson, students will be able to write a formal email to make a request.

• PowerPoint slides showing expressions for writing formal emails
• An example of a professional email chain

In a recent BridgeUniverse Expert Series webinar , panelists discussed how Business English teachers can tackle the topic of writing business emails with their students. For additional lesson plan ideas, check out what these experts had to say:

Business English lessons for advanced learners

Lastly, these teaching Business English lesson plans should ideally be used with advanced students who are looking to take their language skills to the ultimate level: fluency.

Lesson plan #5: Working with people from different cultures

Lesson topic: Working with people from different cultures

Lesson objectives : By the end of the lesson, students will be able to talk about their experiences working with people from other countries and give advice on cross-cultural work relationships.

• Handouts (or PowerPoint slides) of the article “10 Ways to Work Effectively Across Cultures”

If you’re struggling when it comes to incorporating classroom tasks like those outlined in these free Business English lesson plans, take a look at the following video from the Specialized Certification in Teaching Business English course . It offers tips for conducting task-based learning in a Business English classroom:

Lesson plan #6: Creative presentations

Lesson topic: Creative presentations

Lesson objectives: By the end of the lesson, students will be able to present a product, a service, or an idea creatively.

• Five different simple objects (a ball, a bag, etc.)
• Equipment to play a video

Teaching professional students is one of the most rewarding ELT niches to pursue, as these students are highly motivated individuals. With the right teaching Business English lesson plans, you can be sure you’re meeting stakeholder expectations and helping your students succeed.

Learn the 21st-century skills and tools you need to effectively teach English to professionals by earning Specialized Certification in Teaching Business English.

Back in her hometown in the Philippines, Krzl worked as a writer at a TV station before moving to Chile. After she completed her TESOL certification, she worked for language institutes and then decided to become an independent English teacher to business professionals. When she’s not giving classes, she’s either surfing along Chile’s long stretch of coastline, traveling, or practicing photography by the beach.

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Executive English: 4 Business English Lesson Plans That Turn Students into Influencers

Building confidence in business is a lifelong gift you can give your students.

Never again will they clam up when coworkers make chit-chat.

No longer will their voices lose power during interviews and meetings.

Taking your ESL students to the next level in their careers is rewarding for not only your students, but for you as well. It gives you, their ever enthusiastic teacher , a great sense of accomplishment.

You will see your business English students blossom, get promoted, develop confidence and take on different professional personas—ones loaded with strength and self-assurance.

Crafting exceptional and informative business  English lesson plans is the first step to your students’ success.

Download: This blog post is available as a convenient and portable PDF that you can take anywhere. Click here to get a copy. (Download)

The Cornerstones of Business English Lessons

If this is your very first time developing plans for business English classes , we have you covered here.

One of the most essential aspects in developing ESL business English lesson plans is to get to know your students  and find out the information needed to make the lesson practical for them .

If you have a student working in corporate marketing, then a business English lesson pertaining to accounting would be almost useless. Knowing your students, their careers and needs will help you connect with them in an informative, concise way. Your lessons will be useful to them outside of the classroom, building more confidence on their professional paths, whatever those might be.

So, you should know the following about every student:

• Where they work
• What their job responsibilities are
• What they do on a normal day at the office
• When and how are they exposed to English at work (email, meetings, calls, conferences, etc.)

These questions are essential to building a lesson plan your students will enjoy!

Give your students a survey on the first day of class that asks these questions and more like them, then save the completed surveys in your teaching binder or folder.

Take the following lesson plans, combined with the specific information about your students, to create targeted lesson plans students can use in their everyday professional lives and to better their career prospects.

4 Business English Lesson Plans That Promote Rapid Career Growth

Each of these lesson plans is built on the PPP (Presentation, Practice, Production) method of creating plans for language lessons. You can learn more about how this works (and how to create your own from scratch) here!

If you’re after an easy and informative way to introduce the business world to your students, then be sure to check out FluentU.You’ll be able to showcase actually used business English in native contexts. Be sure to request a free trial to fully explore the FluentU program.

1. Breaking the Ice

In your students’ business lives, breaking the ice in their native tongue is terrifying enough at times.

Imagine the anxiety and stress having to break the ice in English must induce.

This does not need to be the norm. You can give your students the essential ESL skills they need to feel confident and to succeed. After all,  speaking English  and speaking (any language) at work is mostly about confidence, and the role of psychology is almost as important as knowing the right words and grammar to use in these situations.

This English lesson plan focuses on starting a conversation, ending a conversation and general role playing for students to hone what they have learned. Let’s take a look at what this lesson will contain and how to present your business English lesson plan material.

Presentation

This lesson plan’s presentation will consist of useful phrases. You will present to your class the essential knowledge they will need to make ample English small talk in any and all business situations .

An excellent place to start is with the actual phrase “breaking the ice.” What do they think this phrase means? What are some examples of “breaking the ice” with coworkers? You will elicit answers from your students and discuss some ways they think they can “break the ice” in a business situation—or examples of when they have done this in the past.

You will also discuss other important phrases, useful for opening a business conversation in English.

Here are a few example phrases you can use in your lesson:

• Hello, my name is ______, are you enjoying your evening?
• Where are you from?
• What company do you represent?
• How long have you worked here/there?
• Which department do you work in?
• How do you like your job?
• Did you catch the morning lecture?
• Do you mind if I join your group?

After you share and discuss these quick little door openers, you can move on to excellent ways to end a business conversation in English. Many of your students use these in their native language already, so, in my experience, they will catch on fast.

Here are a few conversation closers you will share with your students in the presentation:

• It was nice to talk to you, I must excuse myself.
• Great to meet you, do you have a card? (or, here is my card).
• I must be going, I see my boss signaling toward me.
• Thank you, it was nice to meet you and we should discuss this further later.
• Do you have LinkedIn? Let’s connect there to continue our conversation.

These conversational wrap-ups are great for your students and will eliminate those awkward moments of saying goodbye in business settings.

When your students have listened and understand the phrases, you can move into this practicing stage.

You will have all the phrases you discussed cut into two parts a set for each pair of students. Once your students are paired up, you will distribute the mixed up parts of the phrases and they will work together trying to piece each phrase back together.

This jigsaw of sorts will allow your students to communicate and discuss which section goes with which, further creating the phrase in their mind. For example, one piece of paper will contain “Did you catch… ” and your students will try to match it with ” …the morning lecture?”

Go over which combinations are correct and take questions, then have the students copy down the correct phrases in their notebooks for future reference.

Once all pairs have matched and discussed the jigsaw business English phrases, they are ready for a more practical exercise.

Each student will be given a card you have made with their occupation, company, the lecture they attended and a few family/hobby details. Students will then be paired up. The pairs will change every five minutes and the students will have an opportunity to break the ice, discuss a few topics and end the conversation.

You can float around the room and make sure the conversations are on track, while answering any questions which may arise.

All in all, this is a wonderful business English lesson plan with communication, collaboration, vocabulary and self-expression at the core.

2. Involvement in Meetings

Business meetings are an essential part of business and there are often several meetings held within an average work week.

Participation in business meetings can be another daunting engagement your students may currently try to avoid. Your students need to be prepared and have the business English skills necessary to participate with confidence and increase their chances for recognition, responsibility and promotion.

This business English lesson plan can help them understand the importance of meeting involvement while gaining the ESL skills they need to be successful in all areas of life.

Preparation

Yup, one extra P is here!

For this business lesson, you will need to craft a well-organized worksheet to help guide your students in the right direction.

The worksheet will contain two parts. Part one will have useful words, phrases and lead-in sentences commonly found in business meetings, while part two of the worksheet will have two different role playing scenarios your students will use in their mock meetings.

Your first objective will be to ask your students about business meetings they have been involved in or their concepts of a normal business meeting.

Many of your students will have had some type of meeting experience, but maybe not in English. You should draw from their previous experiences and allow them to describe it and discuss it in English. Next, you will discuss several business English phrases used in meetings. You can get more great phrases to introduce from this post .

Here are a few great examples to put into your presentation and worksheet:

• Could you please clarify what you mean?
• Can you please speak up a bit, I can’t hear you very well?
• Please continue, I apologize for interrupting.
• What if we… ?
• What would you think about…?

You and your class will discuss these phrases as a class and you will give examples of how each could be used.

In this step of your business English lesson plan, you will organize the class into small groups. The size of each group depends on your class size, of course.

Then you will hand out the worksheet and allow your students to practice using the new business meeting phrases with one another. Give them time to discuss the phrases amongst themselves and ask you any questions they may have.

Once all practice has been enthusiastically carried out, it is time to let the role playing commence!

Part two of the worksheet will be the guide to a specific business meeting scenario. For example, if you want your students to brainstorm a few marketing strategies for a certain product, you will give them a product to discuss in a meeting scenario.

“The meeting will be centered around new marketing strategies for Starbucks coffee.

What can you and your team come up with during this meeting?

Take notes, deliver concise ideas and support each idea with why  you think this idea is effective.”

Let your students loose to collaborate and participate in a mock meeting using the new business English phrases discussed in the presentation and practice stages of your lesson plan. This activity will give your students key business meeting phrases, collaboration, English expression of ideas and also allow them to gain more confidence for practical use.

3. Questions in Negotiation Situations

Negotiations are another key aspect of business English.

Many business English students shy away from their native language style of negotiating when it comes down to trying to negotiate in English. Developing confidence is essential in negotiations and, if your students possess this key element, they will have more success at the negotiating table.

This business English lesson plan will give your students the four steps of negotiation and how to embody each step when at the office.

In order to ask the right questions in negotiation, your students must first know the cycle of a negotiation. You will present each step and discuss them as a class, giving examples or answering important questions.

These are the steps of negotiation to cover in your lesson plan:

1. Exploration . This is when two parties explore what each offers, expects and hopes to obtain in the negotiation.

2. Bidding. The bidding stage is when exploration is complete and one of two parties offers and exchange for goods or money.

3. Bargaining. This is an essential stage, when both parties negotiate until a satisfactory term is met.

4. Settling. Settling is essentially the finalized agreement. This is the handshake and signing of contracts stage.

Each stage is important and knowing the right questions to ask in each stage is also very important for your students to understand.

After the stages are discussed and fully understood, you can partner your students up and have them brainstorm questions that would be useful in each stage. For example:

“What warranty or guarantee does your company offer on this particular product?”

This question is a perfect Exploration question used to get the facts and details out on the table. Your students will brainstorm essential questions for each stage of negotiation together. This will create collaboration and develop ideas useful for the practice stage.

You could even craft a worksheet about the above stages, along with useful questions and answers, to help guide your students during the lesson.

With your students still in pairs, they will be given a role-play scenario in which one is the buyer and the other is the seller. Your example role-play will look something like this:

Seller: You are the representative for a groundbreaking MP3 player similar to the iPod. You must convince your buyer to sell your product and not the others.

Buyer: You see potential in the new music product, but you are still uncertain about making the switch in products and need to get more information.

This role playing scenario will follow the four stages of negotiation and your students will use the questions they brainstormed while practicing to have a successful negotiation which may or may not lead to a successful Settling stage agreement.

4. Meeting management

Meeting management in business is another important task your students may need more confidence and ESL skills to perform.

This practical exercise is the next step up from getting involved in a meeting, since your students will now plan and guide a business meeting in class.

This business English lesson plan will allow your students to practice emailing, collaboration and build confidence to guide and keep other members of a meeting on track.

Your students will need the key aspects of email structure to allow them to email colleagues effectively and efficiently to get the meeting time, date and location set.

Before introducing any new material, ask your students to write a short email inviting a colleague to join a meeting. Afterwards, have each student read theirs aloud. You can use their emails as a guide to introduce the proper email language necessary for landing a business meeting.

Here are the essential aspects of a well-developed email for planning a business meeting:

• Project details and objectives
• Q & A about the project
• Brainstorming and collaboration to make project a success
• Important points to note

This short and concise email format will be a great template not only for the lesson, but for them to also use in a more practical business situation. You can also give great examples on the board or in a slideshow to really allow your students to soak up the new information.

Once your students have  crafted their own emails  without any instruction on proper language, and have then watched your presentation of relevant words, phrases and grammar, they are ready to do some more serious email drafting.

Put them into small groups and let them discuss, collaborate and craft their new business meeting emails to one another in the group.

Each student will write an email using the business meeting email format, addressing it to another student in their group. The receiving student will then write a reply to the email as well.

Your students have crafted emails and invited others to their meetings. Next, they will each take turns running the meeting and keeping everyone on task.

You will give each student a meeting topic and let them present the project details and objectives before opening the floor up for Q & A from other meeting members. For example:

“Introduce a new MP3 player which rivals the iPod to your meeting members. It costs less, holds more music, comes with better headphones and also has an interactive touch screen. Your team must brainstorm new ideas to market this product.”

Each student will have an opportunity to introduce a new product and run the meeting accordingly. They will learn valuable communication skills, writing , leadership skills and also develop more confidence when taking charge in a business meeting scenario.

So, as you can now see, business English lesson plans are excellent to have in your teaching arsenal.

They are perfect for your pre-intermediate to advanced level students who have a career (or are preparing for a future career) in the corporate world.

These lesson plans are simply essential for ESL students looking to make a shift and move into the business sector of employment, seeking promotion within their company or generally wanting to build more confidence when speaking to foreign clients and colleagues.

These business English lessons will give your students the important resources needed to be successful in their career and beyond.

Plan those lessons well, with their needs in mind, and hand them the keys to success!

Stephen Seifert  is a writer, editor, professor of English and adventurer. With over 7 years of teaching experience to students worldwide, he enjoys the many aspects of culture and traditions different from his own. Stephen continues his search for writing inspiration, boldly enjoying life to the fullest.

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• If the date for your chosen course is more than two weeks away, you have the option of paying a deposit. You will be invoiced for the remaining balance with a payment link to the email address used to make your booking. The remaining balance must be paid in full no longer than one week before the course date. All balance payments are non-refundable. Access to the online course is provided on receipt of the full balance payment.

6. Changing or Cancelling your course

• If for whatever reason you wish to change the date of your course, you must notify us of the change at least seven days prior to the course date. Any changes requested will only be accepted for available dates within the next three months from the original course date and must be at the same location. All changes are subject to availability and only one change per booking will be accepted.
• Please note: Subject to clause 7, under no circumstances whatsoever will changes or cancellations be accepted less than 7 days before the course date. Any student who wishes to change course or cancel within the 7 days of the course date, for whatever reason, will forfeit their course fee.

7. Right of Withdrawal

• You shall have a period of 14 days from the day of the conclusion of the contract to withdraw from the contract (cancelling your enrolment) for no reason, and without incurring any costs other than those provided for in clause 6.2 where applicable.
• If you wish to exercise your right of withdrawal, you must inform The TEFL Academy of your decision to withdraw from the contract within this 14 days by making a request in writing via our refund form ( found here ), or by making a statement in writing setting out your decision to withdraw from the contract.
• The exercise of the right of withdrawal shall terminate the obligations of the parties to perform the contract. The TEFL Academy will reimburse you in respect of all payments received from you within 14 days of withdrawal using the same means of payment as the you used for the initial transaction.

8. Course Cancellation by The TEFL Academy

• Where a course cannot take place due to trainer illness or other circumstances beyond our control, the course may be cancelled by us. The TEFL Academy will endeavour to provide an alternative trainer but this is not always possible. We will try and arrange an alternative date, but if any new arrangements are not suitable, a full refund will be offered. In these circumstances we accept no liability for any loss or expenses incurred by you including, without limitation, any travel, accommodation costs or loss of earnings.
• In the event that a classroom course cannot take place as a result of, or connected with, delay or interruption to travel services, adverse weather conditions, civil disturbance, industrial action, strikes, wars, floods, sickness, pandemics, epidemics or any other commonly accepted event of force majeure, The TEFL Academy will endeavour to offer a classroom course at an alternative date or will seek to transfer your booking to the online course or failing these options will transfer your booking to the reserves list (where you will be placed on a list until you select an alternative suitable classroom date and can continue with the online element of the course). A refund (including the difference in cost between different course options, if and where applicable) will not be permitted in any of the above circumstances, unless the cancellation of the course for these reasons occurs within 14 days from booking.

9. Access to Course and Materials

• The 6-month enrolment on the online course starts from the date that full payment for the course has been received by The TEFL Academy.
• All assignments must be submitted no later than 2 weeks before the enrolment end date. Students who wish to apply for an extension to the enrolment end date, may incur additional fees. An extension will run from the previous enrolment end date or if you are paying the post expiry fee, from the date the full extension payment is received by The TEFL Academy.
• Access to the online course materials will cease upon expiration of enrolment.
• All online courses require a computing device and stable internet connection. The full requirements can be found  here .
• All course data, including test scores and assignments, will be stored no more than 12 months from the final day of enrolment on the online course. Students will be notified by email of this deadline 30 days before deletion. Students who wish to retain their online course content beyond the 12-month storage date will be required to purchase an extension as per clauses 3 and 4.

10. Assignments and Exams

• As part of some TEFL Courses you will be required to prepare and submit assignments. If you do not pass an assignment you can resubmit an assignment in accordance with clause 10.2.
• You can submit each assignment up to three times. (i.e. after the first submission of an assignment, you may re-submit the assignment a two further times up to a total of three submissions for one assignment).
• If you do not pass an assignment, you will not receive a grade, but you will be given feedback as to why you have not passed and you shall be given the opportunity to re-submit your work up to a total of 3 submissions per assignment in accordance with clause 10.2. You will not be able to resubmit an assignment which you have been awarded a pass grade in.
• If you have a basis to believe your work has not been fairly assessed, you can request a re-mark via the tutor support ticket platform. Due to the high number of students we cannot look at any assignment in advance of an actual submission.
• You should submit your final assignment 2 weeks before your end date to allow time for marking and the possible need for re-submission.
• Please be aware that if you have not completed all required assignments and allowed sufficient time for marking before your end-date, you will need to apply for an extension.
• You are entitled to sit exams as many times as you need to in order to pass the exam. If you pass the exam you cannot thereafter seek to resit the exam.

11. Failing the Course

• The TEFL Academy offers a guaranteed pass, or your money back guarantee. You can retake the exams as many times as needed in order to pass.  If you fail to achieve a pass on any assignments after your third attempt we will provide you with a full refund. A full refund will not be provided in accordance with clauses 11.4, 11.5 & 11.8.
• Native speakers of English will typically be above the minimum standard of English for this course.
• Non-native speakers should have an English level of C1 (Advanced), as a minimum to commence the course. Students may test their English level here:  https://learnenglish.britishcouncil.org/en/content .
• Students found not to have a C1 level of English will likely fail the course and not complete the qualification. However, it is up to each prospective student to determine for themselves whether or not they wish to commence a course even where they do not have a minimum of C1 level English. For the avoidance of any doubt no refund will be provided for a student failing the course in any circumstances.
• Any student who fails or is removed from the course as a result of confirmed plagiarism (in accordance with clause 11.6) will be removed immediately from the course without refund. All extension payments are non-refundable.
• Where an assignment marker finds evidence that indicates that plagiarism may have occurred within a submitted assignment, this will be escalated to an Internal Quality Assurance Manager for investigation who will compare the submitted assignment to the source it is believed to be plagiarised from. The Internal Quality Assurance Manager will make an assessment as to whether they consider plagiarism to have occurred. In the event the Internal Quality Assurance Manager decides that plagiarism has occurred, they will prepare and provide to you a detailed report outlining the reasons for their decision along with a letter explaining your removal from the course. Should you wish to dispute this decision, you can do so in accordance with The TEFL Academy’s Appeals policy for students which can be found  here .
• If you do not pass an assignment after submitting it up to three times in accordance with clause 10.2 you will be deemed to have failed the course. Should you wish to dispute this decision, you can do so in accordance with The TEFL Academy’s Appeals policy for students which can be  found here . If you fail the course due to not passing your assignments you will be provided with a full refund. As extensions are an optional expenditure, any extension payments will not be refunded.
• In order for you to legitimately fail the course, a clear attempt to answer the assignment requirements must be made. This requires uploading the required assignment templates for each submission, and an attempt to address feedback and recommendations provided by the tutor for the second and third attempts. If we deem your attempts at the assignments to not be genuine a refund will not be provided.
• Any student who has been removed from their course due to plagiarism will be banned indefinitely from enrolling in any course with The TEFL Academy.

12. Liability

• The TEFL Academy accepts no liability, nor shall it have any liability whether in contract, tort, under statute or otherwise, for any loss, damage, costs, liabilities or additional expense arising from, or in connection with, any delay or interruption to travel services, weather conditions, civil disturbance, industrial action, strikes, wars, floods, sickness or other events of force majeure. Such losses or additional expenses are your responsibility. Force majeure (for the purposes of this clause) means any unusual and/or unforeseeable circumstances such as war or the threat of war, riots, terrorist activity, civil strife, pandemics, epidemics, industrial disputes, natural or nuclear disaster, fire, flood or adverse weather conditions.
• The TEFL Academy accepts no responsibility, nor shall it have any liability whether in contract, tort, under statute or otherwise, for death, bodily injury or illness caused to you or any other person included on the booking, except where it arises from any negligent act or omission of The TEFL Academy.
• The TEFL Academy accepts no liability, nor shall it have any liability whether in contract, tort, under statute or otherwise, any technical or IT issues arising from or connected with the usage of the online courses such as systems crashing.
• Our internship/volunteer opportunities and the jobs posted on our jobs board are provided by third parties. Although we will endeavour to assist students, we accept no liability for the actions or conduct of any third-party organisation.
• The TEFL Academy endeavours to ensure all assignments are marked promptly. However, there can be delays in busier times or due to moderation requests from our accrediting body. The TEFL Academy accepts no responsibility for any loss or other circumstances resulting or arising from such delays.
• The TEFL Academy accepts no liability, nor shall it have any liability whether in contract, tort, under statute or otherwise, for any loss or additional expense arising for students where they fail the course whether such failure is alleged to be due to trainers allegedly lacking competency, for plagiarism or for any other reason whatsoever.

13. Complaints Handling Policy

• If you have any questions or complaints about the TEFL Course, please contact us. You can telephone our customer service team at +1 347 434 9694 or write to us at  [email protected] or The TEFL Academy, Suite 4 The Hub, 3 Drove Road, Newhaven, BN9 0AD, United Kingdom.
• If your complaint is not dealt to your satisfaction with you may make a complaint to the course accrediting body. You can find the contact details for the accrediting body in the The TEFL Academy’s Appeals Policy which can be found  here .

14. Conduct

• Our staff have the right not to be subjected to aggressive, abusive or offensive language or behaviour, regardless of the circumstances. Examples of this behaviour include but are not limited to; threats of physical violence; swearing; inappropriate cultural, racial or religious references; rudeness, including derogatory remarks. The TEFL Academy practises a zero-tolerance policy in relation to such behaviour. All students are required at all times to conduct themselves in an appropriate manner including in their dealings with other students, staff and external organisations. Disruptive or antisocial behaviour could result in being asked to leave the course.
• Any student who fails or is removed from the course by failing to meet the academic standards or through being found guilty of plagiarism will be removed immediately from the course without refund.

15. Data Protection

• Any use which we make of your personal data which you may provide in using The TEFL Academy site will be in accordance with all applicable data protection laws and The TEFL Academy Privacy Policy which can be found  here .
• Please read The TEFL Academy Privacy Policy carefully as it contains important information on how the TEFL Academy uses your personal information.

16. Governing Law

• This Agreement is governed by the laws of England & Wales.
• Any claims made in connection with these Terms shall be subject to English law and all proceedings shall be within the sole domain of the English courts.

17. Acceptance of these Terms

• By verbally agreeing on the telephone or having clicked ‘Enrol Now’ on the website you accept these Terms including all payment obligations and you are acknowledging that placing an order creates an obligation to pay for the services ordered and confirms that you have read, agreed to and accepted these terms. The person who agrees to the enrolment agreement, does so on behalf of all the individuals included on it, so that all are bound by the enrolment conditions.

Privacy Policy

LAST UPDATED: 19th July 2023

Please read all of the following information carefully.

By using our site and/or registering with us, you are agreeing to the terms of this Policy.

ELEARNING FUTURES LTD (“we”) are committed to protecting and respecting your privacy.

ELEARNING FUTURES LTD  takes the security of and our legal responsibilities around your personal data seriously. This statement explains relevant information about our processing of your personal data collected via this website (“website” or “site”).We aim to always respect your data protection rights in compliance with the latest Data Protection Laws, including the GDPR.

• This website is owned and operated by ELEARNING FUTURES LTD , (we) a limited company registered in the United Kingdom. Registered company number 13725845, Palmeira Avenue Mansions, 19 Church Road, Hove, BN3 2FA.
• This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
• Our Data Protection Officer (DPO) can be contacted by email at  [email protected]
• This policy (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
• For the purpose of the General Data Protection Regulation, the data controller is ELEARNING FUTURES LTD.

Contact Details

• ELEARNING FUTURES LTD collects and processes personal information for a variety of reasons. If you wish to communicate with us about this privacy notice, or any issue relating to information governance or data protection, please contact us using the following details: By post: Information Governance & Risk Management Team ELEARNING FUTURES LTD, Palmeira Avenue Mansions, 19 Church Road, Hove, BN3 2FA, United Kingdom Email:   [email protected]

International transfers

• ELEARNING FUTURES LTD shares personal information within the wider ELEARNING FUTURES LTD group of entities situated both within and outside the EU. We do this under a data-sharing agreement that includes the appropriate EU model international data transfer clauses to make sure your personal information is protected, no matter which entity in the ELEARNING FUTURES LTD group holds that information.
• Where ELEARNING FUTURES LTD makes transfers of personal information outside the ELEARNING FUTURES LTD Group to another organisation we rely on the use of the EU model international data transfer clauses where the country the organisation is situated in is not listed as ‘adequate’ by the European Commission.

Collection and Use of your data

• Some data will be collected automatically by our site, other data will only be collected if you voluntarily submit it and consent to us using it for the purposes set out in section 5, for example, when signing up for an account. depending upon your use of our site, we may collect some or all of the following data: Name, address, bank details and so forth.
• All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below.
• Providing and managing your account;
• Providing and managing your access to our site;
• Personalising and tailoring your experience on our site;
• Supplying our services to you;
• Personalising and tailoring our services for you;
• Responding to communications from you;
• Supplying you with email newsletters or alerts etc. that you have subscribed to, you may unsubscribe or opt-out at any time by clicking on the ‘unsubscribe to the list’ link at the footer of our email newsletters or by contacting our Customer Services Team at  [email protected]
• Market research;
• Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
• Ensuring our investigations and appeals are handled accurately and fairly;
• In some cases, the collection of data may be a statutory or contractual requirement, and we will be limited in the services we can provide you without your consent, for us to be able to use such data.
• With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
• In order to facilitate completion of enrolment, we do collect data from our online booking forms and may remind you of your saved order so that you can complete your enrolment
• you have given consent to the processing of your personal data for one or more specific purposes;
• processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
• processing is necessary for compliance with a legal obligation to which we are  subject;
• processing is necessary to protect the vital interests of you or of another natural person;
• processing is necessary for the performance of a task carried out in the public interest or the exercise of official authority vested in the controller; and/or
• processing is necessary for the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

We collect and use personal information to offer people information, products and services. This policy will apply in all locations where we operate to all forms of information and to all systems used to collect, store, process or transfer information.

• performing privacy impact assessments to protect the privacy and rights of its customers and employees
• protecting the confidentiality, integrity and availability of the information it collects, stores, transfers and processes in accordance with law and international good practice, and meeting its legal requirements and contractual obligations
• explaining why it needs personal information, only asking for the personal information it needs and only sharing personal information within the ELEARNING FUTURES LTD and with other organisations as necessary or where the person concerned has given their consent
• allowing people to request access to the personal information it holds on them and to complain if they believe their information has been mishandled
• not keep personal information for longer than necessary
• taking measures to protect the rights and freedoms of individuals whose personal information may be transferred to countries with differing data protection laws
• ensuring that actual or suspected breaches of information security are reported and investigated
• assessing and measuring the maturity of its information security controls annually
• applying these standards to its supply chain and delivery partners.
• Provide customer service, surveys and marketing
• Personalise our services
• Process payments
• Carry out fraud and other legal investigations
• We also, in certain situations, share personal information with government bodies and law enforcement bodies. Where we do share personal information with these types of organisations we’ll make sure it’s protected, as far as it is reasonably possible.

We’ll use your personal information to send you direct marketing and to better identify products and services that interest you. We do that if you’re one of our customers or if you’ve been in touch with us another way (such as registering to attend an ELEARNING FUTURES LTD event).

This means we’ll:

• create a profile about you to better understand you as a customer and tailor the communications we send you (including our marketing messages);
• tell you about other products and services you might be interested in;
• try to identify products and services you’re interested in; and

We use the following for marketing and to identify the products and services you’re interested in.

• Your contact details. This includes your name, gender, address, phone number, date of birth and email address.
• Information from cookies and tags placed on your connected devices.
• Information from other organisations such as aggregated demographic data and publicly available sources like the electoral roll and business directories.
• Details of the products and services you’ve bought and how you use them.

We’ll send you information (about the products and services we provide) by phone, post, email, text message, online banner advertising. We also use the information we have about you to personalise these messages wherever we can as we believe it is important to make them relevant to you.  We do this because we have a legitimate business interest in keeping you up to date with our products and services. We also check that you are happy for us to send you marketing messages before we do so. In each message we send, you also have the option to opt-out.

We’ll only market other organisations’ products and services if you have said it is OK for us to do so.

You can ask us to stop sending you marketing information or withdraw your permission at any time.

ELEARNING FUTURES LTD retains personal information in line with our corporate retention requirements.  Your data will be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). However, in some circumstances, part or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”). You are deemed to accept and agree to this by using our site and submitting information to us. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage with, and the use of the EU-approved Model Contractual Arrangements. If we intend at any time to transfer any of your data outside the EEA, we will always obtain your consent beforehand.

Right to access personal information

• Under the law, any individual has a right to ask for a copy of the personal information held about them. This means that you can ask for the information that ELEARNING FUTURES LTD holds about you. This is known as the right of ‘subject access’.
• a request in writing (by post or by email)
• proof of your identity
• proof of your home address
• any information that we reasonably need to locate the information you have requested (for example details of the ELEARNING FUTURES LTD offices or staff that you have had contact with and when)

Rights concerning the processing of your personal information

• Right to restrict processing of personal information
• In some situations, you have the right to require us to restrict the processing of your personal information. We may restrict your personal information by temporarily moving the information to another processing system, making the information unavailable to users, or temporarily removing published information from a website. We may also use technical methods to ensure the personal information is not subject to further processing and cannot be changed. When we have restricted processing of personal information, this will be clearly indicated on our systems.
• You are concerned that the information we hold about you is inaccurate. You can ask us to restrict the information until we can determine whether the information is accurate or inaccurate.
• We are processing your personal data unlawfully and you do not want us to delete the information but restrict it instead.
• We no longer need the information for the purposes for which we collected it, but they are needed by you for the establishment, exercise or defence of legal claims.
• You have objected to the processing (see below), and we need to decide whether the legitimate grounds we have to process the information override your legitimate interests.

Processing you think is unlawful

• If you tell us that you think we are processing your personal information unlawfully, but you do not want the information to be erased, you have the right to require us to restrict the processing of that information.
• We will ask you for an explanation about why you think the processing is unlawful, and may also ask that you provide evidence to support this view.

Processing of personal information you think is inaccurate

• You can tell us if you think the personal information we are processing about you is factually inaccurate. You can require us to restrict how we use your personal information until we can verify the accuracy of the information. We will ask you for an explanation about why you think the information is inaccurate, and may also ask that you provide some supporting evidence of the alleged inaccuracy.
• If we find that the personal information we are processing about you is inaccurate, we will take appropriate steps to correct the information.

Personal information is no longer needed by ELEARNING FUTURES LTD but needed by you in connection with a legal claim

• In most circumstances, we will securely delete or dispose of personal information when we no longer need it for our legitimate business purposes. Our approach to retention is outlined in our corporate retention schedules.
• However, if the personal information we no longer need would assist you in establishing, exercising or defending a legal claim, you can require us to keep the information for as long as necessary. We may ask you to provide an explanation and any available supporting evidence that a legal claim is ongoing or contemplated.

Right to erasure of personal data (“the right to be forgotten”)

In the following circumstances, you have the right to require that ELEARNING FUTURES LTD securely deletes or destroys your personal information:

• If the personal information we hold about you is no longer necessary for the purposes for which we originally collected it.
• The processing is based on consent – if you have previously given your consent to ELEARNING FUTURES LTD collecting and processing your personal information, and you notify us that you withdraw your consent. Please note: withdrawing your consent does not mean the processing of your personal data which occurred before the withdrawal was unlawful.
• We are processing your personal information for direct marketing purposes, and you want us to stop.
• If you think ELEARNING FUTURES LTD has processed your personal information unlawfully.

If you think any of the above situations apply, we may ask you for an explanation and further information to verify this.

Right to object to processing

You have the right to object to the ELEARNING FUTURES LTD processing your personal data in the following circumstances:

Personal information used for direct marketing

If we are using your personal information to send you direct marketing, you have the right to object at any time. If you exercise this right, we will stop processing your personal information for direct marketing purposes. However, we may keep your information on a “suppression list” to ensure your information is not added to any marketing lists at some point in the future.

Automated decision making and profiling

• ‘Profiling’ is the automated use of personal data held on a computer to analyse or predict things that have a legal effect, or other similarly significant effects, on the individual. Examples would include economic situation, health, personal preferences or interests and location. You have the right not to be subject to a solely automated decision (that is, a decision made electronically, with no human intervention), and this may include profiling (although there is no general right to object to profiling). If you are concerned the ELEARNING FUTURES LTD has made a solely automated decision about you, you can object.
• Please note, ELEARNING FUTURES LTD is allowed to carry out automated decisions with no human intervention where you have given your explicit consent to this processing (although you have the right to withdraw your consent).
• The automated decision is necessary to enter into, or perform a contract, or complete a contract involving you and the ELEARNING FUTURES LTD.
• The automated decision is allowed under a law passed at the European Union level, or at the level of the European Union or EEA member state level (i.e., is allowed under national law). The law will provide safeguards to protect your rights and freedoms.

Right to data portability

• If you have provided your information to ELEARNING FUTURES LTD, you have the right to request and receive a copy of that information in a structured, commonly used and machine-readable format.
• You also have the right to ask us to send the information we hold about you to another organisation.
• There are some situations in which the right to data portability does not apply. For further information, please contact us.

Exercising your rights concerning the processing of your personal information

If you wish to exercise any of the above rights concerning the way in which we process your personal information, please contact:

By post: Risk Management Team ELEARNING FUTURES LTD, Suite 101b, 21-22 Old Steine, Brighton, BN1 1EL, United Kingdom

Email:   [email protected]

Your right to complain to a national data protection regulator (data protection supervisory authority)

• If you think we have processed your personal information unfairly or unlawfully, or we have not complied with your rights under GDPR, you have the right to complain to a national data protection regulator.
• Complaints about how we process your personal information can be considered by the data protection regulator.

Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.

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