sales strategy in business plan pdf

And if (or more likely when ) those goals change over time, you need to regularly communicate those shifts and the strategic adjustments that come with them to your team.

Your sales strategy keeps your sales process productive — it offers the actionable steps your reps can take to deliver on your vision and realize the goals you set. So naturally, you need to communicate it effectively. A sales plan offers a solid resource for that.

For instance, your sales org might notice that your SDRs are posting lackluster cold call conversion rates. In turn, you might want to have them focus primarily on email outreach, or you could experiment with new sales messaging on calls.

Regardless of how you want to approach the situation, a thoughtfully structured sales plan will give both you and your reps a high-level perspective that would inform more cohesive, effective efforts across the team.

An effective sales org is a machine — one where each part has a specific function that serves a specific purpose that needs to be executed in a specific fashion. That's why everyone who comprises that org needs to have a clear understanding of how they specifically play into the company's broader sales strategy.

Outlining roles and responsibilities while sales planning lends itself to more efficient task delegation, improved collaboration, overlap reduction, and increased accountability. All of which amount to more streamlined, smooth, successful sales efforts.

Sales planning can set the framework for gauging how well your team is delivering on your sales strategy. It can inform the benchmarks and milestones reps can use to see how their performance stacks up against your goals and expectations.

It also gives sales leadership a holistic view of how well a sales org is functioning as a whole — giving them the necessary perspective to understand whether they have the right people and tools in place to be as successful as possible.

Sales planning isn‘t (and shouldn’t) be limited to the actual sales plan document it produces. If that document is going to have any substance or practical value, it needs to be the byproduct of a thorough, well-informed, high-level strategy.

When sales planning, you have some key steps you need to cover — including:

• Gather sales data and search for trends.
• Define your objectives.
• Determine metrics for success.
• Assess the current situation.
• Start sales forecasting.
• Identify gaps.
• Ideate new initiatives.
• Involve stakeholders.
• Outline action items.

When putting this list together, I consulted  Zach Drollinger — Senior Director of Sales at edtech provider Coursedog — to ensure the examples detailed below are sound and accurate.

Step 1: Gather sales data and search for trends.

To plan for the present and future, your company needs to look to the past. What did sales look like during the previous year? What about the last five years? Using this information can help you identify trends in your industry. While it's not foolproof, it helps establish a foundation for your sales planning process.

For the sake of example, let‘s say that I’m a new sales director for an edtech company that sells curriculum planning software to higher education institutions. My vertical is community colleges, and my territory is the East Coast.

Once I assume this new role, I‘m going to want to gather as much context as possible about my vertical and how my company has approached it historically. I would pull information about how we’ve sold to this vertical.

How much new business have we closed within it in the past five years? How does that compare to how we perform with other kinds of institutions? Are we seeing significant churn from these customers?

I would also want to get context about the general needs, interests, and pain points of the kinds of institutions I‘m selling to. I’d look for insight into figures like degree velocity, staff retention, and enrollment.

Ultimately, I would get a comprehensive perspective on my sales process — a thorough understanding of where I stand and what my prospects are dealing with. That will ensure that I can deliver on the next step as effectively as possible.

Step 2: Define your objectives.

How do you know your business is doing well if you have no goals? As you can tell from its placement on this list, defining your goals and objectives is one of the first steps you should take in your sales planning process. Once you have them defined, you can move forward with executing them.

To extend the example from the previous step, I would leverage the context I gathered through the research I conducted about both my and my prospect's circumstances. I would start setting both broader goals and more granular operational objectives .

For instance, I might want to set a goal of increasing sales revenue from my vertical. From there, I would start putting together the kind of specific objectives that will facilitate that process — like connecting with administrators from at least 30 community colleges, booking demos with at least 10 schools, and successfully closing at least five institutions.

Obviously, those steps represent a streamlined (and unrealistically straightforward) sales process, but you get the idea — I would set a concrete goal, supplemented by SMART objectives , that will serve as a solid reference point for my org's efforts as the sales process progresses.

Step 3: Determine metrics for success.

Every business is different. One thing we can all agree on is that you need metrics for success. These metrics are key performance indicators (KPIs). What are you going to use to determine if your business is successful? KPIs differ based on your medium, but standard metrics are gross profit margins, return on investment (ROI), daily web traffic users, conversion rate, and more.

I kind of covered this step in the previous example, but it still warrants a bit more elaboration. The “M” in SMART goals (“measurable”) is there for a reason. You can‘t tell if your efforts were successful if you don’t know what “successful” actually means.

The edtech sales example I‘ve been running with revolves mostly around me assuming ownership of an existing vertical and getting more out of it. So it’s fair to assume that sales growth rate — the increase or decrease of sales revenue in a given period, typically expressed as a percentage — would be an effective way to gauge success.

I might want to structure my goals and objectives around a sales growth rate of 20% Y/Y within my vertical. I would make sure my org was familiar with that figure and offer some context about what it would take to reach it — namely, how many institutions we would need to close and retain.

Step 4: Assess the current situation.

How is your business fairing right now? This information is relevant to determining how your current situation holds up to the goals and objectives you set during step two. What are your roadblocks? What are your strengths? Create a list of the obstacles hindering your success. Identify the assets you can use as an advantage. These factors will guide you as you build your sales plan.

Continuing the edtech example, I would use the historical context I gathered and the objectives I set to frame how I look at my current circumstances. I might start by considering my goal of increasing revenue by 20% Y/Y. In that case, I would look at the company's retention figures — ideally, that would give me a sense of whether that needs to be a major area of focus.

I would also try to pin down trends in the colleges that we've already closed — are there any pain points we consistently sell on? I might take a closer look at how we demo to see if we might be glossing over key elements of our value proposition. Maybe, I would use conversation intelligence to get a better sense of how reps are handling their calls.

Ultimately, I would try to identify why we're performing the way we are, the inefficiencies that might be resulting from our current strategy, and how we can best set ourselves up to sell as effectively as possible.

Step 5: Start sales forecasting.

Sales forecasting is an in-depth report that predicts what a salesperson, team, or company will sell weekly, monthly, quarterly, or annually. While it is finicky, it can help your company make better decisions when hiring, budgeting, prospecting, and setting goals.

After the COVID-19 pandemic, economics has become less predictable. Claire Fenton , the owner of StrActGro — a professional training and coaching company — states, “Many economic forecasters won't predict beyond three months at a time.” This makes sales forecasting difficult. However, there are tools at your disposal to create accurate sales forecasts .

In our edtech example, I would approach this step by trying to estimate how my sales org is going to fare with the specific vertical we‘re pursuing in the time window we’ve allotted.

The method I decide to go with will depend on factors like how many concrete opportunities we have lined up — in addition to elements like the kind of historical data we have handy, how the reps working these deals tend to perform, and the degree of insight we have about our potential customers.

Let's say I consider those factors and decide to run something called a multivariable analysis. In that case, I could start by taking stock of the opportunities my reps have lined up. Then, I could look at the reps working those deals, their typical win rates, and the time they have to close — among other factors.

For instance, I might calculate that a rep working with a particularly large institution has a 50% chance of closing within the window we‘ve allotted. Using that insight, we could attribute 50% of the potential deal size to our forecast — we’d repeat that process with all of the opportunities in question and ideally get a solid sense of the revenue we can expect to generate in this window.

Step 6: Identify gaps.

When identifying gaps in your business, consider what your company needs now and what you might need in the future. First, identify the skills you feel your employees need to reach your goal. Second, evaluate the skills of your current employees. Once you have this information, you can train employees or hire new ones to fill the gaps.

Continuing the edtech example, let‘s say my forecast turned up results that weren’t in keeping with what we need to reach our goals. If that were the case, I would take a holistic look at our process, operations, and resources to pin down inefficiencies or areas for improvement.

In my search, I find that our sales content and marketing collateral are dated — with case studies that don‘t cover our product’s newest and most relevant features. I also might see that our reps don‘t seem to have too much trouble booking demos, but the demos themselves aren’t converting due to a lack of training and inconsistent messaging.

And finally, I find that a lack of alignment with marketing has prospects focusing on unrealistic outcomes our sales team can‘t deliver on. Once I’ve identified those gaps, I would start to hone in on ways to remedy those issues and improve those elements.

Step 7: Ideate new initiatives.

Many industry trends are cyclical. They phase in and out of “style.” As you build your sales plan, ideate new initiatives based on opportunities you may have passed on in previous years.

If your business exclusively focused on word-of-mouth and social media marketing in the past, consider adding webinars or special promotions to your plan.

In the edtech example we've been running with, I would likely ideate initiatives based on the gaps I identified in the previous step. I would start a push to ensure that our sales content and marketing collateral are up-to-date and impressive.

I would also consider new training programs to ensure that our coaching infrastructure is prioritizing how to conduct effective demos. Finally, I would start to work on a plan with marketing to ensure our messaging is aligned with theirs — so we can make sure prospects' expectations are realistic and effective.

One way or another, I would take the gaps I found and find concrete, actionable ways to fill them. I would make sure that these initiatives aren't abstract. Just saying, " We're going to be better at demos," isn‘t a plan — it’s a sentiment, and sentiments don't translate to hard sales.

Step 8: Involve stakeholders.

Stakeholders are individuals, groups, or organizations with a vested interest in your company. They are typically investors, employees, or customers and often have deciding power in your business. Towards the end of your sales planning process, involve stakeholders from departments that affect your outcomes, such as marketing and product. It leads to an efficient and actionable sales planning process.

This step is sort of an extension of the previous two — once I‘ve identified the key issues and roadblocks obstructing my edtech startup’s sales org, I would start identifying the right people to fulfill the necessary initiatives I've put together.

In this example, I would tap some stakeholders in charge of our sales content and marketing collateral to produce newer, more relevant case studies and whitepapers we can pass along to the institutions we're working with.

I would also go to middle management and either offer more direction for coaching on demos or bring in a third-party training service to offer more focused, professional insight on the issue.

Finally, I would connect with marketing leadership to align on the benefits and outcomes we generally stress when pitching the schools we sell to. That way, we can ensure that the institutions we're connecting with have realistic expectations of our product or service that we can speak to more clearly and effectively.

Step 9: Outline action items.

Once you have implemented this strategy to create your sales planning process, the final step is outlining your action items. Using your company's capacity and quota numbers, build a list of steps that take you through the sales process. Examples of action items are writing a sales call script, identifying industry competitors, or strategizing new incentives or perks.

In our edtech example, some key action items might be:

• Revamp our prospecting strategy via more involved coaching and re-tooled sales messaging.
• Revamp administrator and college dean buyer personas.
• Conduct new trainings on demoing our software.
• See our new prospecting strategy from ideation to execution.
• Align with our sales enablement stakeholders for new, more relevant case studies and whitepapers.

Obviously, that list isn‘t exhaustive — but those are still the kinds of steps we would need to clarify and take to structure a more effective high-level strategy to produce different (ideally much better) results than we’ve been seeing.

One thing to keep in mind is that sales planning shouldn't end with creating the document.

You‘ll want to reiterate this process every year to maintain your organization's sales excellence.

Now that you‘re committed to the sales planning process, let's dive into the written execution component of sales planning.

Featured Resource: Sales Plan Template

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Outline your company's sales strategy in one simple, coherent plan.

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How to Build a Successful Sales Strategy

Improve your sales process with an enterprise strategy. Learn actionable techniques for lead generation, setting goals & closing deals.

What is a Sales Strategy?

Sales strategy is a coordinated method of selling that allows an organization to position their products or services to their target market as a worthy solution. Effective strategies include an empathetic view of prospect needs, thorough sales planning and sales team buy-in.

Sales Methods

In the world of sales there are many sales methodologies you could prescribe to. A few standouts are Inbound Sales, Outbound Sales and SPIN Sales . So, which approach is best? If you’d asked me 5 years ago I would have said “what the heck is Inbound?”. Ask me today and I don’t know how I ever survived without Inbound Sales.

Outbound sales

This is the older school of thought for selling and predominantly used by most sales teams. Where the very existence of a salesperson is defined by pushing and selling product. That means as much as they can to anyone they can.

In, this relationship the emphasis is on the organization and the sale of its product - not the prospect. In addition, prospect outreach is always cold and without uncovering true need. The lack of intelligence up front requires more outreach effort to uncover potential prospects.

With outbound, sales teams and marketing teams run independently with very little overlap. This results in a disjointed effort along with less qualified and poor fit leads from marketing.

I’m a hammering the phones, leaving voicemails and plastering an exorbitant list of emails.

You only hear… Hey I’m Tony Baloney, from Dewey Cheatem & Howe and we offer some bullshit product. Do you need a BS product? Blah blah blah.

Inbound sales

Inbound sales is a more modern approach to selling where you don’t actually do any selling - love it! Now, I must say that when I first heard of inbound sales, it sounded like some vintage snake oil.

So, how do you sell without selling? Simple - just stop selling and start helping ! What? How does that work?

First is to align sales and marketing teams to operate as a cohesive unit with shared goals. Sharing common goals will help position your company as an authority on topics aligned to your products or services.

It’s easier to gain a prospects respect and trust when you’re being helpful and human… without pushy sales tactics. Then meet the prospect on their terms that fosters a seamless sales experience.

In the past, salespeople were the guardians of product information. So, a buyer could only test a product or service by first engaging the sales and was at the mercy of the information provided.

Today, the information such as product data and product reviews are all available online. This is a fundamental shift where the buyer has more power and is no longer dependent on the salesperson.

Buyer’s Journey

The internet has forever changed how buyers interact with a brand. Organizations need to align their sales teams with the new buyer’s journey .

First task as mentioned before is to stop selling and start helping. Buyer's want to be heard and know that you understand their challenges. When this happens, you’ll have the buyer’s attention and respect. The prospect will also see you as a resource and not a sales instrument.

The buyer's journey is a big part of your sales strategy.

47% of prospective buyers viewed 3-5 pieces of content before engaging with a sales rep. (Demand Gen Report) (Source: https://www.hubspot.com/marketing-statistics ).

The buyer’s journey outlines specific stages… awareness, consideration, and decision. The sales team should deliver value at each stage - across the entire journey.

• Awareness - the stage when the buyer becomes aware they have a problem, challenge or opportunity.
• Consideration - the stage where the buyer defines their problem then researches solutions.
• Decision - the stage where the buyer evaluates and decides on a solution direction.

Types of Sales Strategies

• Identify a target market
• Prospecting
• Lead generation
• Lead nurturing
• Qualifying prospects
• Goal setting & planning (presentation)
• Product demo
• Closing tactics
• Upselling & cross selling
• Asking for referrals

Sales Strategy Plan

The modern sales team needs a sales strategy plan to organize their goals, positioning tactics, success metrics and repeatable process. A strategic sales plan will also align your sales team by creating a defined direction with specific sales targets.

Sales plan outline:

SMART Goals

Your organizational goals should be “SMART Goals”.

SMART organizational goal example: "Have our US-based sales team close 50% more pipeline opportunities, over the next 6 months, by adding a product demo after the Discovery Stage to reach 20 demos per month by May 1".

Every sales plan outline includes SMART goals.

Ideal customer profile

An ideal customer profile is a hyper-focused portrait of which organizations are good fit prospects for you. Typically, you must define demographics such as the business sector, company size, annual revenue, buying process and geography.

Once defined, you’ll can personalize your sales collateral against these traits and have a well-defined audience for you to target.

Ideal customer = the organizations you want to work with

Buyer persona

A buyer persona is a semi-fictional representation people that work for your ideal customer and based on market research and actual customer data. When creating a buyer persona, consider using demographics, buyer behavior patterns, motivations and goals.

Buyer persona = the people that work for your ideal customer

Product or service offering

Your product or service offering should summarize the features, benefits and the problems it solves. Most importantly, it should show how your product/service produces a successful outcome.

Build a sales team

Specifically, you'll need recruiting and hiring to bring in the best sales talent. Onboarding and sales training will ensure your sales methods, tactics and values are being followed to stimulate positive sales activity. Then a lucrative compensation and incentive plan will keep your sales team happy and motivated.

Your sales strategy planning requires building a sales team.

Sales responsibilities

Sales team responsibilities should stretch across the entire buyer’s journey. Not only do they need to be proficient at each sales pipeline stage, they need to take full ownership of the relationship.

1. Prospecting

A salesperson needs to build awareness in your market sector through prospecting. They can accomplish this through various tactics such as live networking, LinkedIn networking, email outreach , inbound lead outreach, warm calling, etc.

No more cold calling please! It’s official - cold calling is dead. So, what’s the difference between warm and cold calling? Easy, it’s research. Gathering intel from a company website or LinkedIn can take a cold call and warm it right up. Using uncovered facts within your stream of conversation shows good planning and helps soften resistance.

Prospecting is a mix of tactics, diligent sales follow up , communication skills , objection handling, confidence and repetition through a rigorous sales outreach process. The best way to achieve confidence is to practice prospecting daily with:

• Phone prospecting
• Email prospecting
• Networking events

It’s also the job of sale to position your organization as a success partner and your product as a solution to the prospects’ problem.

2. Lead qualification

It’s a waste of time and resources to chase a poor fit lead. So, clearly define the lead qualification criteria. It could be based on a single or combination of criteria. Some examples include: company size, type of industry, geography, has true need, shows interest, etc.

Use a lead scoring tool to help you identify good fit leads in your sales pipeline.

3. Needs discovery

Discovery is an exploratory session to gain a clear understanding of the prospects’ goals and challenges. It’s also the salesperson’s responsibility to determine good fit, profitability potential and if your team can help.

7 Types of Sales Questions You Should be Asking Prospects

4. Sales presentation

A sales presentation is typically delivered via a “goal setting and planning” meeting. We have accessed needs through discovery and you’re going to pitch your custom solution.

Your presentation should be highly personalized from the discovery context - no cookie cutter please. Additionally, it should meet the goals as outlined by the prospect in also from discovery.

5. Deal closing

Closing is where all the magic happens. It’s also that make or break moment where you define success or failure. Typically, this is the best time to use the prospects own words from discovery to help move the process.

You might also look at popular closing techniques such as the “Summary close” or “Assumptive close” to name a few.

Demand generation

Demand generation is the focused marketing effort that drives awareness of your product or service offering to your ideal customer. A positive outcome of demand generation is to deliver marketing qualified leads (MQL) to the sales pipeline via online conversion.

A few marketing channels that can build awareness are:

• Search engine optimization (SEO)
• Pay per click (PPC) ie - Google Ads & Facebook Ads
• Social media

A few conversion methods:

• Downloading an ebook, white paper, tip sheet, etc
• Attending a webinar
• Free consultation

Monitor sales performance

Now that you’ve constructed your sales strategy and setup the infrastructure you must monitor sales metrics and track overall performance. You’ll want to track each internal business segment like salesperson, sales team, geographic region and the organization as a whole.

For each segment you want to monitor the metrics that are aligned with your sales goals. The metrics will be specific to each business but a few important ones are:

• Lead to Opportunity Conversion Rate
• Sales by Lead Source
• New vs. Returning Customer Sales
• Customer Acquisition Cost
• Customer Lifetime Value

It’s a good idea good idea to setup a sales performance dashboard using a tool like Databox. You can integrate with many services like Google Analytics, HubSpot CRM, Salesforce, etc to aggregate your data. Then you can setup a custom dashboard for ongoing performance monitoring.

HubSpot Sales CRM is the technical foundation of your sales strategy.

Sales accountability

Sales accountability is necessary for the organization to to see consistent growth. Periodic reviews should be scheduled to account for achievement of sales goals. If goals aren’t met then collaborate with your team on a solution that enables them to succeed on subsequent reviews.

Review sessions are also a good opportunity to gain feedback from your sale team for pipeline and process improvements. In addition, be sure to celebrate the victories with your team - people love the money, but they’ll respect the accolades. This goes a long way into creating a positive sales culture.

Sales tools

You’ll need the best sales tools if you’re going to prosper and grow. So, Successful sales strategies need sales automation and a Customer relationship management tool (CRM) .

Our CRM of Choice if the HubSpot CRM. It’s powerful, intelligent and also free. It seamlessly bolts on to Gmail or Outlook and will eliminate manual keystrokes. Either way, you need a CRM to help manage prospect interaction, communication and pipeline workflow.

GET HUBSPOT CRM (FOR FREE)

Sales Strategy Examples

Searching the web you can find many strategic sales plan examples from some of the biggest and most successful companies. Following the right sales strategy examples will help kick-start your sales growth. Have a look at this video to help your sales strategy knowledge.

Sales Strategy Template

A sales strategy plan has a lot of moving pieces and can seem daunting to tackle. A good place to start is with a strategic sales plan template. You can find many online but we prefer to use a template from HubSpot. You can download our Definitive Guide to Selling Better and Faster.

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Strategic Sales Plan Examples: 13 Sales Plan Templates

Casey O'Connor

What Is a Strategic Sales Plan?

When you should implement a strategic sales plan, what to include in your sales plan, 13 sales plan template examples, put your sales plan into action with yesware.

A strategic sales plan is a must-have for any business looking to increase their sales, amp up their revenue, bring a new product to market, or branch into a new territory.

In this article, we’ll go over everything you need to know about strategic sales plans: what they are, when to create one, and exactly what they need to include. We’ll also show you a handful of real-life, tangible sales plan template examples and tips for implementation. 

Here’s what we’ll cover:

• When You Should Implement a Strategic Sales Plan 

A strategic sales plan is designed to guide a sales organization through their overarching sales strategy. It provides them with access to the resources needed to prospect, pitch to, and close new accounts.

Strategic sales plans can include any combination of the following:

• Ideas: If you utilize a certain sales methodology — consultative selling or target account selling , for example — you might outline its key principles and a few tactical examples of it in action in your strategic sales plan. Your strategic sales plan should also include an overview of your target customer.
• Processes: In order for your sales team to reach maximum productivity, it’s important that your sales processes are clearly defined and standardized. Your sales team — both new hires and seasoned vets alike — should be able to refer to your sales plan for a repeatable, scalable process that’s backed by solid metrics. The processes should provide direction to sales reps that allow them to contribute to the company’s goals.
• Tools & Tactics: The best strategic sales plans are more than just high-level strategy and goals. They also include specific, step-by-step strategies that sales reps can implement in sales conversations, as well as the specific tools and content that reps need to close more deals.

Sales plans also typically spell out the organization’s revenue and overall business goals, as well as the KPIs and benchmarks that sales managers and other stakeholders will monitor to determine whether or not those goals are being met.

They should also outline management’s strategic territory design and quota expectations, with specific indicators and data to back those decisions. 

Finally, these sales plans should take into account your current team’s sales capacity and specifically address the acquisition plan for any resources that are not yet available but may be necessary for future growth.

If your sales team doesn’t already have a strategic sales plan in place — that is, one that’s referenced and updated regularly and the product of careful data analysis and inter-team collaboration — you may want to consider creating one. 

Research shows that the majority of the highest-performing sales teams operate under a formalized, closely monitored sales structure. 

On the other hand, most underperforming sales teams lack this structure. 

It’s clear that a well-defined sales plan is one of the prerequisites to optimized sales productivity and success; every salesforce should strive to create and adopt one if they want to meet their sales goals more efficiently.

That being said, there are a few key indicators that signal a need for more urgency in putting a strategic sales plan in place. 

You’re Trying to Increase Sales

A strategic sales plan will help your sales and marketing teams align their processes so that your outreach efforts are tailored to your target audience. 

You’re Looking to Amp Up Your Revenue

For startups and small businesses, attaining as many new customers as possible is usually the name of the game.

For larger or more established businesses, however, the business plan may instead emphasize revenue goals. In other words, the deal size starts to matter much more than deal volume. 

A sales strategy plan can help salespeople target and nurture higher-value accounts. Sales planning can also boost your revenue by illuminating untapped potentials for revenue growth within your existing customer base through cross-selling, upselling , and referrals .

You’re Gearing Up to Launch a New Product

A sales strategy plan is crucial for businesses that are preparing to bring a new product to market.

One last note: for businesses that already use strategic business planning (or for those on their way after reading this article), be sure to update your plan at least yearly. Many businesses at least review their plan, if not update it more formally, on a quarterly basis.

Ultimately, your strategic sales plan will be unique to your company and its specific goals.

Consider including the following components in your strategic business plan. 

Mission Statement

Industry & Market Conditions

Great sales planning cannot be performed in isolation. Your plan must take into account the current market conditions, including any challenges, recent disruptions, or upcoming notable events.

Organization Chart

A sales org chart can range in scope from very simple, like the one above, to more complicated. Some go as far as naming individual employees and outlining their specific responsibilities. 

A detailed org chart is especially helpful for efficiently onboarding new hires.

Product Info & Pricing

No sales plan would be complete without a one-sheet that outlines the features, benefits, and value proposition of your product or service.

It’s also helpful to include information about pricing tiers, as well as any discounts or promotions available for leverage at a sales rep’s discretion.

Compensation Plan

While we have no doubt that you’ve hired only the most intrinsically motivated salespeople, remember the bottom line: cash is king.

Money is the primary motivator for most salespeople, regardless of how truly loyal and hard-working they may be.

With that in mind, it’s a good idea to include your company’s compensation plan and commission structure in your sales plan. This is a surefire way to motivate your team to continuously improve their sales performance. 

Target Market & Customer

Sales Enablement

With the tremendous rise in content marketing, it can be challenging for salespeople to keep track of the various materials available for generating new business.

Branding & Positioning

The strategic sales plan should offer at least a high-level overview of your brand and messaging specifics, including social media presence. Take the time to optimize your company’s LinkedIn presence — it’s a goldmine of new business opportunities.

Marketing Strategy

In today’s day and age, it’s unlikely that your sales and marketing team are working in isolation from one another. At a certain point, sales and marketing strategies start to flow together until they (ideally) perform in harmony.

Still, it’s important to outline the perspective of the marketing team within your strategic sales plan. This will help your salespeople fine-tune their sales pitch and speak more meaningfully to the needs of the customer. 

Prospecting Strategy

Most salespeople report that their number one challenge in lead generation is attracting qualified leads. 

Prospecting can certainly be daunting, but it’s worth the effort to get it right. Tweak and fine-tune the process until you’re sure it’s as efficient as possible. Make sure it’s repeatable and scalable, and map it out within your sales plan. 

Action Plan

Any good strategic sales plan will also include a step-by-step section, much like a playbook. Here, you’ll outline the specific tactics and processes — including scripts, demos, and email templates — that have been proven to move prospects through the sales funnel . 

Be as specific as possible here. This will act as a blueprint for the day-to-day sales activities for your team.

It can be tempting to leave the numbers with the finance department, but financial transparency can go a long way in creating a culture of trust among your sales team.

You don’t need to go through every line item in the spreadsheet, but it’s not a bad idea to include a high-level look at where the dollars are flowing. 

KPIs, Metrics, and Benchmarks

Be sure to give your team a snapshot of how they’re currently performing, with real numbers to back it up.

By doing so, you help them self-initiate regular SWOT analysis of their own sales actions and processes. This will give them an opportunity to right the course if things aren’t going according to plan. 

Tip: Looking to fuel your sales plan with data-backed findings? Grab our free ebook below.

Remember that your company’s strategic sales plan will be highly unique. It may take some time and tweaking to find the components and format that best meet the needs of your business.

Here are 13 sales plan templates to help you get started.

1. Product Launch Plan Template

Sales and marketing teams create a product launch plan when they’re preparing to launch a new product. 

A product launch plan should include your product’s positioning statement, a SWOT competitive analysis, detailed market analysis, sales strategies and tactics, and details about the target market. 

2. Ideal Customer Profile Template

One way to avoid wasting time on unproductive leads is to include an ideal customer profile (ICP) in your sales plan. Here’s a sample : 

This will help ensure your prospecting campaigns are targeted and attract only the most qualified leads from the get-go. 

3. Microsoft Word Sales Plan Template

Here’s a great example of a sales plan goals template , easily accessible through Microsoft Word. 

4. 30-60-90 Day Sales Plan Template

5. Buyer’s Guide Template

A buyer’s guide is a short, simple information sheet that describes your product or service, its features and benefits, and its use. Below is an example of a buyer’s guide from Wayfair . 

In many cases, this document is as useful internally as it is for the customer. 

6. Marketing Alignment Sales Plan Template

If your company hasn’t already formally aligned sales and marketing, start with this type of sales plan template (basic example below), as most traditional sales plans already assume that these two teams collaborate regularly. 

One key component of a marketing alignment sales plan template is the presence of an ideal customer profile and buyer personas. 

The marketing alignment sales plan template should also focus on cohesive, on-brand messaging between marketing campaigns and sales conversations . 

This type of sales plan template helps keep everyone on the same page, increases efficiency, and improves sales effectiveness. 

7. Battle Card Template

8. Territory Design Template

Well-designed sales territories see a 10% – 20% increase in sales productivity. Be low is a basic example of a territory design map.

9. Market Expansion Plan Template

A market expansion plan outlines the strategies, tactics, metrics, resources, and more that teams will use when expanding into a new market or (more commonly) a new geographical territory. 

Market expansion plans also need to include details about distribution expenses and timelines, time zone variations, industry notes or important compliance information, local/cultural expectations and laws, and sometimes more. 

10. Compensation Plan Template

Your compensation plan (including a specific commission structure) is one way to motivate your sales reps.

While it may seem controversial or sensitive, the compensation plan is an important component of a strategic sale plan.

11. Sales Funnel Template

The sales funnel is a visual representation of the sales process. 

12. Marketing Plan Template

Your salespeople should be extremely familiar with the marketing strategies your company is using to attract new leads. Here’s a great example of a template you can use in your sales plan that outlines the different campaigns at work.

This kind of resource will help your reps know who to contact, when, and with what kind of content throughout the sales cycle .

13. B2B Sales Strategy Template

A B2B sales strategy template helps sales teams outline their goals, as well as the specific methodologies and tactics they will use to achieve them. Here’s an example :

The B2B sales strategy plan will vary widely depending on your team’s specific goals and strategies, but most teams include at least the categories highlighted in the template above. 

Yesware is the all-in-one sales toolkit that helps you win more business. It can be an invaluable resource for putting your sales plan into action in a way that’s streamlined, productive, and intuitive.

Communication

Yesware’s meeting scheduler tool helps you skip the back-and-forth when scheduling meetings.

Meeting Scheduler integrates with your Outlook or Gmail calendar and helps your clients automatically schedule meetings with you during times of availability. New events will automatically sync to your calendar. 

​ It can also create meeting types for common calls, like a 30-minute intro call or a 60-minute demo call. These templates can be automatically saved and generated with custom descriptions and agendas so everyone can come prepared. 

Prospecting

One of Yesware’s most popular features is its prospecting campaigns .

This feature enables salespeople to create automated, personalized campaigns with multi-channel touches. 

The tool tracks communication and engagement throughout the process and helps move prospects through the pipeline with little administrative effort from the sales team.

Yesware’s attachment tracking feature helps you find your winning content by tracking which attachments are most often opened and read by your prospects.

You can use these insights to sharpen your content and increase your engagement.

The reporting and analytics tools are also extremely valuable in optimizing your sales plan.  These reports enable salespeople to use data to win more business. The feature generates daily activity, engagement data, and outcomes to show you what is/isn’t working across the board.

Try Yesware for free to see how it can help your team carry out your sales plan today.

This guide was updated on March 6, 2024.

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How To Build a Strategic Sales Plan + 10 Examples

• May 28, 2023

Every sales team has some sort of plan, even if it’s just “sell more of the product/service that you’re employed to sell.”

A sales plan is a portfolio that includes a layout of your processes, target audience, objectives and tactics. It’s used to guide your sales strategy and predict cost and returns. 

Yet without a codified sales plan, it can be difficult to give a sales team the motivation and purpose they need to successfully engage customers and continue to generate revenue.

Not having a sales plan that’s written down and signed off on by stakeholders can lead to confusion around what sales reps should and shouldn’t be doing , which can be demotivating.

It might seem daunting or time-consuming to put together an entire sales plan, but it doesn’t need to be. Here’s how to create a thorough sales plan in 10 simple steps. 

What Is a Sales Plan? 

A successful sales plan defines your target customers, business objectives, tactics, obstacles and processes. An effective plan will also include resources and strategies that are used to achieve target goals. It works similarly to a business plan in the way it’s presented, but only focuses on your sales strategy. 

A sales plan should include the following three components: 

• Ideas: If you use specific business methodologies, you may choose to outline key principles and examples of them in action within your sales plan. An example could be conversation tactics when pitching your product to your target customer. 
• Processes: In order to streamline productivity and business strategy, you’ll want to make sure your processes are defined within your sales plan. Your sales team should be able to refer to the sales plan when they’re in need of direction. 
• Tools and tactics: The most effective sales plans include not only high-level business strategies, but also step-by-step approaches for your sales team to utilize. These tools can include key conversation pieces for your sales reps to use when pitching a product or content to close out a deal. 

Solidifying a sales plan is crucial for a strong business model. Taking the time to narrow in on the components above will set you and your business up for success down the road. 

Sales Planning Process

It’s important to keep in mind that sales planning isn’t just about creating a sales plan document. A sales plan should be a go-to item that’s used every day by your team, rather than sitting on your desk collecting dust. Creating an effective sales plan requires high-level strategy.

You should: 

• Decide on a timeline for your goals and tactics
• Outline the context
• Write out the company mission and values
• Describe the target audience and product service positioning
• Include sales resources
• Draw out an overview of concurrent activities
• Write an overview of your business road map
• Outline your goals and KPIs
• Outline an action plan
• Create a budget 

 Below we dive into each of these steps to create your ideal sales plan. 

1. Decide on Your Timeline

Setting goals and outlining tactics is not going to be productive if you’re not working toward a date by which you’ll measure your efforts.

Determining the timeline of your sales plan should therefore be your number one consideration. When will you be ready to kick-start your plan, and when is a reasonable time to measure the outcomes of your plan against your SMART goals?

Remember that you need to give the plan a chance to make an impact, so this timeline shouldn’t be too restrictive. However, you also want to make sure that you’re flexible enough to adjust your plan if it’s not producing the desired results.

Most sales plan timelines cover about a year, which may be segmented into four quarters and/or two halves to make it a little more manageable.

2. Outline the Context

Use the first page of your sales plan to outline the context in which the plan was created.

What is the current state of the organization? What are your challenges and pain points? What recent wins have you experienced?

Do you have tighter restrictions on cash flow, or does revenue appear to be growing exponentially? How is your sales team currently performing?

While you’ll discuss your business plan and road map later in the document, you can also outline the long-term vision for your business in this section. For example, where do you want to see the business in five years?

Tip: Comparing the current situation with your vision will emphasize the gap between where you are now and where you need to be. 

3. Company Mission and Values

It’s essential that you put your mission and values at the heart of your business. You need to incorporate them into every function – and this includes your sales plan.

Outlining your mission and values in your sales plan ensures that you remember what the company is striving for, and in turn helps ensure that your approach and tactics will support these objectives.

Remember: A strong brand mission and authentic values will help boost customer loyalty, brand reputation and, ultimately, sales.

4. Target Market and Product/Service Positioning

Next, you’ll need to describe the market or markets that you’re operating in.

What is your target market or industry? What research led you to conclude that this was the optimal market for you?

Who within this industry is your ideal customer? What are their characteristics? This could be a job title, geographical location or company size, for example. This information makes up your ideal customer profile .

If you’ve delved further into audience research and developed personas around your target market, then include them in here, too.

5. Sales Team and Resources

This step is simple: Make a list of your sales resources, beginning with a short description of each member of your sales team.

Include their name, job title, length of time at the company and, where appropriate, their salary. What are their strengths? How can they be utilized to help you hit your goals?

You should also include notes around the gaps in your sales team and whether you intend to recruit any new team members into these (or other) roles.

Tip: Communicate the time zones your team members work in to be mindful of designated work hours for scheduling meetings and deadlines. 

Then, list your other resources. These could be tools, software or access to other departments such as the marketing team – anything that you intend to use in the execution of your sales plan. This is a quick way to eliminate any tools or resources that you don’t need.

6. Concurrent Activities

The next step in creating your sales plan involves providing an overview of non-sales activities that will be taking place during the implementation of your sales plan.

Any public marketing plans, upcoming product launches, or deals or discounts should be included, as should any relevant events. This will help you plan sales tactics around these activities and ensure that you’re getting the most out of them.

7. Business Road Map

For this step, write up an overview of your business’s overall road map, as well as the areas where sales activities can assist with or accelerate this plan. You’ll need to collaborate with the CEO, managing director or board of directors in order to do this.

In most cases, the business will already have a road map that has been signed off on by stakeholders. It’s the sales manager’s job to develop a sales plan that not only complements this road map, but facilitates its goals. 

Tip: Highlight areas of the road map that should be touchpoints for the sales team. 

Ask yourself what your department will need to do at each point in the road map to hit these overarching company goals.

8. Sales Goals and KPIs

Another important part of the sales plan involves your sales goals and KPIs.

Outline each goal alongside the KPIs you’ll use to measure it. Include a list of metrics you’ll use to track these KPIs, as well as a deadline for when you project the goal will be achieved.

It’s vital to make these goals tangible and measurable.

A bad example of a goal is as follows:

Goal 1: Increase sales across company’s range of products and services.

A better goal would look something like:

Goal 1: Generate $500,000+ in revenue from new clients through purchases of X product by X date.

9. Action Plan

Now that you’ve laid out your goals, you need to explain how you will hit them.

Your action plan can be set out week by week, month by month, or quarter by quarter. Within each segment, you must list out all of the sales activities and tactics that you will deploy – and the deadlines and touchpoints along the way.

Tip: Organize your action plan by department – sales, business development and finance. 

While this is arguably the most complex part of the sales plan, this is where sales leaders are strongest. They know which approach will work best for their team, their company and their market.

Budgets vary from team to team and company to company, but whatever your situation, it’s important to include your budget in your sales plan.

How are you going to account for the money spent on new hires, salaries, tech, tools and travel? Where the budget is tight, what are your priorities going to be, and what needs to be axed?

The budget section should make references back to your action plan and the sales team and resources page in order to explain the expenditures.

6 Strategic Sales Plan Examples 

You can create different types of strategic sales plans for your company, depending on how you want to structure your sales plan. Here are a few examples.   

Customer Profile 

A customer profile outlines your ideal customer for your service or product. It will usually include industry, background, attributes and decision-making factors.  

Creating a customer profile helps narrow in on the target customer your sales team should focus on while eliminating unproductive leads.  

Buyer’s Guide

A buyer’s guide is an informational sheet that describes your company’s services or products, including benefits and features. This document is useful both for your sales team but also for a potential customer who requires more information on the product before purchasing. 

30-60-90-Day Plan

This plan is organized based on time periods. It includes outlines of goals, strategy and actionable steps in 30-day periods. This is a useful sales plan model for a new sales representative tracking progress during their first 90 days in the position or meeting quotas in a 90-day period. 

This type of sales plan is also ideal for businesses in periods of expansion or growth. It’s helpful to minimize extra effort in onboarding processes. 

Market Expansion Plan

A market expansion plan clarifies target metrics and list of actions when moving into a new territory or market. This sales plan model is typically used with a target market that resides in a new geographical region. 

You’ll want to include a profile of target customers, account distribution costs and even time zone differences between your sales representatives. 

Marketing-alignment Plan

Creating a marketing-alignment sales plan is useful if your organization has yet to align both your sales and marketing departments. The goal of the sales plan is finalizing your target customer personas and aligning them with your sales pitches and marketing messages. 

New Product/Service Plan 

If your organization is launching a new service or product, it’s best to create a sales plan to track revenue and other growth metrics from the launch. You’ll want to include sales strategy, competitive analyses and service or product sales positioning. 

Sales Plan Template

4 additional sales plan templates.

Here are some additional templates you can use to create your own unique sales plan. 

• Template Lab 
• ProjectManager

5 Tips for Creating a Sales Plan 

Now that you’ve seen and read through a few examples and a sales plan template, we’ll cover some easy but useful tips to create a foolproof sales plan. 

• Create a competitive analysis: Research what sales strategies and tactics your close competitors are using. What are they doing well? What are they not doing well? Knowing what they are doing well will help you create a plan that will lead to eventual success. 
• Vary your sales plans: First create a base sales plan that includes high-level goals, strategies and tactics. Then go more in depth on KPIs and metrics for each department, whether it’s outbound sales or business development . 
• Analyze industry trends: Industry trends and data can easily help strengthen your sales approach. For example, if you’re pitching your sales plan to a stakeholder, use current market trends and statistics to support why you believe your sales strategies will be effective in use. 
• Utilize your marketing team: When creating your sales plan, you’ll want to get the marketing department’s input to align your efforts and goals. You should weave marketing messages throughout both your sales plan and pitches. 
• Discuss with your sales team: Remember to check in with your sales representatives to understand challenges they may be dealing with and what’s working and not working. You should update the sales plan quarterly based on feedback received from your sales team. 

When Should You Implement a Strategic Sales Plan? 

Does your organization currently not have a sales plan in place that is used regularly? Are you noticing your organization is in need of structure and lacking productivity across departments? These are definite signs you should create and implement a sales plan. 

According to a LinkedIn sales statistic , the top sales tech sellers are using customer relationship management (CRM) tools (50%), sales intelligence (45%) and sales planning (42%) .

Below are a few more indicators that you need an effective sales plan. 

To Launch a New Product or Campaign 

If you’re planning to launch a new service or product in six months, you should have a concrete marketing and sales strategy plan to guarantee you’ll see both short- and long-term success. 

The sales plan process shouldn’t be hasty and rushed. Take the time to go over data and competitor analysis. Work with your team to create objectives and goals that everyone believes in. Your sales plan should be updated formally on a quarterly basis to be in line with industry trends and business efforts. 

To Increase Sales

If your team is looking to increase revenue and the number of closed sales, you may need to widen and define your target audience. A sales plan will help outline this target audience, along with planning out both sales and marketing strategies to reach more qualified prospects and increase your sales conversion rate. 

Now that you’ve seen sales plan examples and tips and tricks, the next step after creating your sales plan is to reach those ideal sales targets with Mailshake . Connect with leads and generate more sales with our simple but effective sales engagement platform.

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Sales | How To

How to Create a Sales Plan in 10 Steps (+ Free Template)

Published March 9, 2023

Published Mar 9, 2023

REVIEWED BY: Jess Pingrey

WRITTEN BY: Jillian Ilao

This article is part of a larger series on Sales Management .

• 1 Establish Your Mission Statement
• 2 Set Sales Goals & Objectives
• 3 Determine Your Ideal Customer
• 4 Set Your Sales Budget
• 5 Develop Sales Strategies & Tactics
• 6 Implement Sales Tools
• 7 Develop Your Sales Funnel
• 8 Create Your Sales Pipeline
• 9 Assign Roles & Responsibilities
• 10 Monitor Progress & Adjust Accordingly
• 11 Examples of Other Free Small Business Sales Plan Templates
• 12 Sales Planning Frequently Asked Questions (FAQs)
• 13 Bottom Line

Sales plans enable businesses to set measurable goals, identify resources, budget for sales activities, forecast sales, and monitor business progress. These all contribute to guiding the sales team toward the company’s overall strategy and goals. In this article, we explore how to create a sales plan, including details on creating an action plan for sales, understanding the purpose of your business, and identifying your ideal customers.

What Is a Sales Plan? A sales plan outlines the strategies, objectives, tools, processes, and metrics to hit your business’ sales goals. It entails establishing your mission statement, setting goals and objectives, determining your ideal customer, and developing your sales strategy and sales funnel. To effectively execute your sales plan, assign roles and responsibilities within your sales team and have metrics to measure your outcomes versus your goals and objectives.

Ten steps to creating an effective sales plan

Download and customize our free sales planning template and follow our steps to learn how to create a sales plan to reach your company’s revenue goals.

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Free Sales Plan Template

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💡 Quick Tip:

Once you’ve created a sales plan, give your sales team the tools to execute it effectively with robust customer relationship management (CRM) software.

Use a CRM like HubSpot CRM to help your sales team collaborate on deals, develop sales reports, track deals, and create custom sales dashboards

1. Establish Your Mission Statement

A mission statement summarizing why you’re in business should be part of your action plan for sales. It should include a broad overview of your business’ products or services and your brand’s unique selling proposition. For example, you wouldn’t say, “We provide customers with insurance policies.” Instead, you might frame it as “We provide customers with cost-effective financial risk management solutions.”

It’s essential to fully understand your unique selling proposition before creating a mission statement. This allows you to learn why you’re different from competitors in your industry. It also helps you determine how your unique proposition suits a niche market better.

Steps on how to create a unique selling proposition

For instance, using the same insurance example above, you may realize specific markets are easier to sell based on that selling proposition. Therefore, it’s a good idea to narrow in on your mission statement by saying, “We provide startup businesses with cost-effective risk management solutions.”

2. Set Sales Goals & Objectives

Once you have summarized why you’re in business in a mission statement, begin setting sales goals . Typically, business goals will include one year, but may also include three- or five-year projections.

Steps on how to set sales goals

Here are a few options for how to set sales revenue goals for your business:

• Set sales amount: You may have a specific amount in mind for a sales goal. For instance, you may determine that $200,000 is a reasonable sales goal based on prior sales and your company’s ability to generate new business.
• Desired profitability: First, calculate the total anticipated expenses for the set time period to find the break-even point. From there, you can calculate how much revenue your team needs to bring in to make a certain profit margin. For example, if annual operating costs are expected to be $100,000, and you want to make a 30% profit, your sales goal is $130,000.
• Projected sales forecast: Based on an industry-standard or estimates you attained by running a sales forecast, you may find it’s better to use a projected sales forecast as your sales goal.

Pro tip: Projecting sales can be challenging without a suitable sales forecasting model. Our free sales forecast templates help you create simple, long-term, budget-based, multi-product, subscription-based, and month-to-month business sales forecasts. Some customer relationship managers (CRMs) like Freshsales have sales goal-tracking functionalities that allow you to set and assign sales goals for your team.

Five-year sales forecast template example (Source: Fit Small Business )

Sales goal tracking in Freshsales (Source: Freshsales )

Sales goals must reflect new business revenue and sales from existing or recurring customers. Then, you must add specific sales objectives that identify and prioritize the sales activities your team needs to complete to meet sales goals. This creates an objective way to measure success in hitting goals at all levels: organizational, sales department, team, and individual sales rep, which is an essential part of sales management .

For example, imagine your total revenue goal is $200,000 in year two and $300,000 in year three. You then add an objective, such as stating you want your business’ revenue from existing customers to grow 15% in year three. This can be measured by evaluating your percentage of revenue from existing customers in year three compared to year two.

3. Determine Your Ideal Customer

Determining the ideal customer or target market is the next step of your business plan for sales reps. It may have been accomplished when you developed your mission statement, but also when you set your sales goals and discovered how broad your market needs to be to reach them. Describing your ideal customer helps dictate who you’re selling to and your selling approach.

One way to establish your ideal customer is by creating a series of unique customer profiles . Each profile specifies key demographics, behaviors, interests, job positions, and geographic information about one of your ideal buyer types. Based on your customer profiles, you can then develop more targeted marketing strategies for lead generation and nurturing to move leads through the sales process more efficiently and close more deals.

Pro tip: Making a customer persona can be challenging, especially if it is based on the wrong data or if you just focus on the demographics. Check out our article on creating a customer persona to help you define your company’s ideal buyer types and guide your lead generation and marketing activities.

4. Set Your Sales Budget

After establishing your objectives and identifying your ideal customer personas—and before developing your actual strategies and tactics—you must identify a sales budget to work with. It should include estimated expenses for salaries, travel expenses, and the cost of any software tools or service providers used to help with sales and marketing. While these are meant to be estimates, research and due diligence should be done to avoid financial errors.

One way to set your sales budget, particularly for software tools and services you may be interested in, is to create and issue a request for proposal (RFP). Issuing an RFP allows you to post a summary of your needs to solicit proposals on potential solutions. In addition to providing accurate budget estimates from various qualified vendors and contractors, it may also help you discover cost-effective or high-performing options you were previously unaware of.

5. Develop Sales Strategies & Tactics

A sales strategy explains how you plan to outsell your competitors and accomplish your sales goals. It defines specific, detailed tactics your team will use to pursue your sales goals. These may involve using Google Ads, cold calling, and drip email marketing campaigns as part of a lead generation strategy. Available strategies differ depending on your company’s resources, skill sets, sales operation, and product or service offerings.

Strategies and tactics should be personalized for your ideal customers based on their unique interests, behaviors, and the best ways to connect with them. For example, some customer profiles show your ideal buyer generally only makes purchases based on trusted referrals. In this case, you could implement a referral strategy that provides incentives to generate more customer referrals .

Plus, different sales strategies will be needed to acquire new business vs keeping existing customers. When selling to existing customers, for example, your strategy could include cross-selling tactics where additional products are recommended based on prior purchases. The short-term cross-selling tactics could require customer service reps to send 30 emails per week recommending a complementary product to existing customers.

For a new business strategy, sales reps might rely on emotional selling methods when using cold calling as a tactic. Instead of product features, cold calling scripts would be geared to evoke feelings that lead to buying decisions. Tactics could reflect the objective of having reps make 15 cold calls each week. They could use a script that opens with a story about how a purchase made a customer feel or how someone felt because they didn’t purchase the product.

Pro tip: Ensuring your strategies are properly executed requires excellent sales leadership and a healthy environment for sales reps to operate in. Our how-to guide for building a positive sales culture shows you how to create an environment that promotes high job satisfaction, low employee turnover, and profitability.

6. Implement Sales Tools

Your sales strategy template should reference the software, hardware, and materials you use to manage the sales operation and make each team member more efficient. One of the most notable tools to include is the customer relationship management (CRM) system . It allows your team to organize contact information, streamline sales tasks, and facilitate communication with customers and leads.

HubSpot CRM , for instance, makes it easy to organize information about leads, contacts, and deal opportunities. Additionally, from a HubSpot CRM lead profile, you can initiate a conversation with that contact by calling, emailing, or scheduling an appointment.

HubSpot CRM contact profile (Source: HubSpot )

CRMs are also used to monitor and report sales progress. For example, many have dashboards and functionality, such as alerts, which make it easy to identify where your team may be underperforming. These could also tell you which leads are most likely to convert and should be focused on. Sales information such as deals closed, revenue generated, and leads created can be presented in a detailed report .

These types of insights can also be shown on the CRM’s system dashboard . Pipedrive is an example of a CRM that has a customizable dashboard that displays both activity information and performance-based data. Activity data include emails sent, received, and outstanding tasks to be completed. Performance-based data, on the other hand, have deals lost or the average value of won deals.

Pipedrive’s customizable dashboard (Source: Pipedrive )

Other sales enablement tools can make your sales team more effective. These include voice-over-internet-protocol (VoIP) phone systems , lead generation platforms, email campaign tools, content creation platforms, and task automation software. These tools can be found within CRM software or through CRM integrations and standalone applications.

In addition to technology tools, sales and marketing templates should be used to streamline outreach initiatives. Scenario-based, premade sales email templates , for instance, allow salespeople to have an email already crafted for their specific situation.

Creating and storing business proposal templates in your CRM also streamlines the contact procurement and business proposal generation process . This way, whenever a prospect says they’d like to receive a quote or you’re responding to a request for a proposal, you already have a customizable template ready to go.

Pro tip: Effective cold calling scripts sales reps can use as a guide when placing calls to new leads is a tremendous sales tool to include in your action plan for sales. Get started using our guide for writing a cold calling script , which includes examples and free templates.

7. Develop Your Sales Funnel

Setting up a sales funnel within your sales strategy template lets you visualize the stages of the customer journey, from becoming aware of your business to buying from it. By creating and understanding the different statuses of your leads, you can track progress and determine how effective you are at converting leads to the next stages in the funnel.

Using a sales funnel with conversion rates also makes it easier for you to adjust your sales strategies and tactics based on how effectively you’re getting leads through the funnel. For instance, let’s say you have 100 leads in the awareness stage of the funnel. You decide to cold call 50 of them and write a sales email to the other 50 to qualify leads by setting up a product demonstration.

After each campaign, you find you were able to qualify seven of the leads that were cold-called and only two of the leads you had emailed. Based on these funnel conversion rates of 14% (7/50) from cold calling and 4% (2/50) from emailing, you would likely adjust your tactics to focus more on calling instead of emailing.

Do you need help creating a sales funnel for your business? Our guide to creating a sales funnel explains the step-by-step sales funnel creation process and provides free templates and specific examples.

8. Create Your Sales Pipeline

Once your sales process’ sales funnel stages are identified, develop the sales pipeline stages . These stages include your team’s sales activities to move leads through the funnel. For example, you need to get a lead from the sales funnel stage of brand awareness to show interest in learning more about one of your services. To do this, you could add a sales pipeline activity like setting up a demo or presentation appointment through a cold call.

Adding your sales pipeline to your sales strategy is essential because it describes all the activities your sales reps need to do to close a sales deal. CRM systems like Freshsales allow you to create and track the pipeline stages for each lead or deal within the lead record.

Funnel view of Freshsales’ deal pipeline (Source: Freshsales )

Listing each pipeline stage also helps you identify tools and resources needed to perform the activities for each stage. For example, if you use phone calls to initiate contact with or introduce a product to a lead, you could develop outbound sales call scripts for your team.

After the initial contact by phone, you may use email to follow up after a call and then nurture leads throughout the sales process. As part of your follow-up, create and automate a sales follow-up email template to get them to the next pipeline stage.

The sales funnel shows where a lead is in the sales process. The sales pipeline, on the other hand, lists activities needed to drive leads to the next stage in the sales funnel. Both should be used in your sales strategy when defining the repeatable steps required to generate leads and close deals. Check out our article to learn how to create a winning sales process with insights on both creating a sales process and measuring its success.

9. Assign Roles & Responsibilities

Regardless of the size of your business or sales operation, your business plan for sales reps should include the role and responsibility of each person in the sales team. Each role should have a name, such as someone being a sales development representative (SDR). There should also be a summary of their responsibilities, such as “the SDR is responsible for setting up sales appointments using the activities listed in the sales pipeline.”

Measuring the performance of any sales position is simple through key performance indicators (KPIs). Specific KPIs should be used to measure performance for each role and should be included in your plan. Below are some examples of KPIs that can be used by the members of the sales team and their respective responsibility:

• Sales development representative: Responsible for introducing products and services, qualifying leads, and setting up appointments for the account executive. Performance is measured by calls placed, emails sent, and appointments generated.
• Account executive: Responsible for nurturing qualified leads, delivering the sales pitch , sending quotes, and closing deals. Performance is measured by business proposals sent, the average time in the proposal consideration stage, deals closed, and deal closing rate.
• Customer service representative: Responsible for managing customer needs, handling billing, and managing service tickets by assisting customers. Performance is measured by customer satisfaction, retention rates, and total tickets resolved.
• Sales manager: Responsible for the entire sales operation or team for a specific region or product/service line. Performance is measured by job satisfaction rates of sales reps, pipeline and funnel conversion rates, team sales deals closed, and team revenue growth.

While assigning roles in your plan, a sales rep’s territory could be based on geography, industry, potential deal size, or product/service line, creating more specialization for better results. Our six-step process on proper sales territory management is an excellent resource for segmenting, creating, and assigning sales territories.

This section of the business plan is also a prime spot for individually setting sales quotas for each rep or team needed to hit your organizational sales goals. Sales quotas should be a specific KPI for that sales role and be set based on the experience, skill level, and resources of that individual or team. These quotas should also be based on your organizational, department, and team goals and objectives.

10. Monitor Progress & Adjust Accordingly

Once the strategic business plan is in motion, monitor its progress to make any required adjustments. For instance, while your sales operation is running, you may find certain sales tactics are working better than expected, and vice versa. Your sales goal template should account for using that tactic more, as well as any new sales tools, budgetary changes, new roles, and possibly even a new sales goal.

As in the earlier example, if you found that cold calling was significantly more effective than emailing, reduce or abandon the email method in favor of cold calling. You could also invest in sales tools especially useful for cold calling, such as power dialing using a voice-over-internet-protocol (VoIP) phone system, or hire additional staff to place calls. All of these will be part of your updated business plan.

Pro tip: Focusing on the big picture by creating, executing, and adjusting a strategic business plan is one of the most critical traits of an effective sales leader. For more insights on what it means to be a sales leader and how to become one, check out our ultimate guide to sales leadership .

Examples of Other Free Small Business Sales Plan Templates

Apart from our free downloadable sales strategy template, other providers have shared their version of a free strategic sales plan examples. Click on our picks below to see if these templates fit your business process better:

HubSpot’s free sales planning template helps users outline their company’s sales strategy. It contains sections found in most sales plans, as well as prompts for you to fill out your company’s tactics and information. These include company history and mission, team structure, target market, tools and software used, positioning, market strategy, action plan, goals, and budget.

HubSpot sales strategy template (Source: HubSpot )

HubSpot’s sales goals template with the mission, vision, and story of the company (Source: HubSpot )

Visit HubSpot

Asana’s free sales plan template helps organizations analyze their current sales process, establish their sales objectives, identify success metrics, and plan actionable steps. The sales business plan template is embedded within Asana’s platform, automatically integrating aspects such as goals and measuring them against results or sales performance.

Asana sales plan example (Source: Asana )

Visit Asana

Sales Planning Frequently Asked Questions (FAQs)

What is sales planning.

Sales planning is creating a document that outlines your sales strategy, objectives, target audience, potential obstacles, and tools to achieve goals within a specified period. This may include your daily, monthly, quarterly, yearly, and long-term revenue objectives.

What is included in a sales plan?

A sales strategy plan template typically includes the following key elements:

• Target customers, accounts, or verticals
• Stock-keeping units (SKUs)
• Revenue targets or forecasts
• Strategies and tactics
• Pricing and promotions
• Deadlines and directly responsible individuals (DRIs)
• Team structure and coordination
• Market conditions

What are the different types of strategic sales planning?

The type of strategic planning for sales that you choose for your team ultimately depends on different factors. These include your revenue goals, available resources, the ability and bandwidth of your sales team, and your personal commitment to your plans. Once you have determined the details of these factors, you can choose from these types of strategic sales planning:

• Revenue-based sales action plan template: This is ideal for teams aiming for a specific revenue goal. It focuses on in-depth sales forecasting, improvement of conversion rates, and closing more deals.
• Sales business plan based on the target market: This plan is best for businesses that cater to several markets that are different from each other. In this situation, you must create separate sales goal templates for enterprise companies and small businesses.
• Sales goals plan: This focuses on other goals such as hiring, onboarding, sales training plans, or sales activity implementation.
• New product sales business plan: This plan is developed for the launch and continued promotion of a new product.

Bottom Line

While any business can set bold sales goals, creating a sales plan outlines how your team will achieve them. By following the best practices and 10-step process laid out above, your sales goal template defines what your sales process will look like. It will help establish baselines for accountability and identify optimal strategies, tactics, and the tools needed to make your team as efficient as possible.

About the Author

Jillian Ilao

Jill is a sales and customer service expert at Fit Small Business. Prior to joining the company, she has worked and produced marketing content for various small businesses and entrepreneurs from different markets, including Australia, the United Kingdom, the United States, and Singapore. She has extensive writing experience and has covered topics on business, lifestyle, finance, education, and technology.

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How to Build a Sales Strategy Plan for Your Business

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Building and developing a sales strategy plan is arguably the most crucial activity your business will engage in. Whether focused on B2B sales strategy, inbound, outbound, small-to-medium business (SMB) or enterprise, the company needs a dependable source of income to survive.

The key to achieving dependable revenue is in tying specific sales activity to solid, thoughtful, and data-backed objectives formed with the company’s long-term goals in mind.  

While proponents of the adage  stop planning, start doing  have a point in case (no sales strategy plan succeeds without execution) I would argue it’s akin to the famous idiom  shoot first, ask questions later.   

Without a sales strategy plan in place, sales reps and directors make decisions based on what is in front of them at that given time. Not because they’re careless or foolish, but rather unaware of the company’s long-term goals. As a result, it becomes challenging to tie sales activity to specific data-backed objectives.     

So, to create dependable, long-lasting growth throughout the business, sales directors need a strategy. And that, ladies and gents, starts with a solid sales strategy plan.

What is a sales strategy plan?

A sales strategy plan is a company’s roadmap for securing dependable, long-term revenue through the retention and acquisition of new and existing customers. 

They typically encompass everything from specific tactics, market strategy, processes, objectives, forecasting, budgeting, and timeline. Also, plans vary in length, often spanning over a year, maybe two, with an added focus to each fiscal quarter.       

Most businesses’ sales strategy plans are top-down, with revenue targets commonly stipulated by investors, shareholders, and other C-Level executives with a vested financial interest in the company. These are either achieved through the increase of revenue, reduction in expenses, or a combination of both.     

How to develop a sales strategy plan

As I just mentioned, its those at the top that generally implement sales strategy plans. Someone decides on an arbitrary revenue or growth figure based on external factors, divides the number evenly amongst sales territories, and hits the trigger button. 

The problem with this approach is that it’s far too simplistic . It fails to take into account which markets and territories could support the most growth, the continually evolving customer journey, competitors, market maturity, etc.

Consequently, these poorly-planned strategies lose traction over time, create confusion amongst the sales team, and fail to achieve their overall objectives.

So, to build a successful sales strategy plan directors should follow this five-stage sales strategy plan template:  

• Put the customer at the center of your business
• Align with overall business goals

SWOT Analysis

• Go-to-customer strategy

Setting goals

Customer centricity.

Every company starts and ends with its customers. Period. This is why how you hold your customers, or the customer experience you want to create, is the driving force behind all sales strategy plans. 

While customer experience isn’t exclusively a sales issue, we inevitably find ourselves communicating with them daily as they build their primary relationships with our brand. 

Therefore, the experience they have with the sales team shapes their opinion of the company, and in extension, how they share that experience with their peers or through social networks, either good or bad.

As a result, customer experience is critical to the success of the sales strategy plan, forcing sales teams to think about:

• How they want their customers to view the brand?
• Around which fundamental values do they want to build their customer experience?
• Are the field reps aware and communicating appropriately during their face-to-face visits?

What I’m trying to say is, before engaging in budget talks, sales forecasting , and annual sales objectives, the entire organization and sales team need to put the customer at the heart of everything. They need to take an outside-in approach to the sales plan and consider what kind of experience they’d like to create. 

Corporate alignment

The sales team is responsible for executing the corporate strategy. Sure, marketing, customer success, and other internal and external communication programs play a part in creating awareness around the brand, but it’s sales that get the job done.

It’s important to note that this means more than just hitting target revenue. Senior executives are concerned about market positioning, maturity, customer perception, and what they stand for as a brand. As a result, they will have various goals other than pure revenue, such as:

• Increase market share
• New product line revenue
• Increase share of wallet
• Territorial expansion

The “big picture” enterprise goals must be taken into consideration when building a sales strategy plan. If not, the entire future of the organization is put in jeopardy.

Let me give you an example.

Imagine you are given an annual target revenue of $99m at a company with three primary service plans. 

The first represents your traditional business model, the one your sales team has sold for years. It’s a maturing market, and your company has a solid reputation and an established client base.

The second service plan is an ambitious entry into a new vertical and market segment. It’s a potentially lucrative gamble being a relatively unexplored segment, but the sales team lacks experience and reputation. 

The third and final service plan requires expansion into a new sales territory . Again, this is an unexplored ground that senior executives have earmarked for potential in the future.

As the sales director, you have two options to hit your target revenue of $99m. You could:

• Focus on your traditional service plan . Your sales team knows the market well, has an established reputation amongst industry leaders, and with a bit of luck, could reach target revenue without worrying too much about the success of the new service plans.
• Develop a sales strategy plan balanced across all three . You might decide to split your annual revenue target into three, smaller $33m pieces – one for each service plan. You choose to reallocate resources and training budget to help with the two untested plans.

If it were you, what option would you choose? Option 1 or Option 2?

Hopefully, you avoided the potential trap of Option 1. 

While it may bring you short-term success (your target is to hit $99m after all), the long-term future of the company is at risk. Investments made within these new divisions that widen the organization’s revenue plan may be forced to scale back or shut down completely, severely impacting the company’s long-term growth strategy. 

Another critical step in building a sales strategy plan is SWOT analysis . This tactic is handy when assessing the challenges your organization faces when venturing into a new market or under pressure from increasing competition, by looking at a company’s:

Opportunities

By analyzing each of these areas, businesses can build on their strengths, mitigate their weaknesses, uncover new opportunities while blunting the various threats that may crop up down the line.

So how do you undertake a SWOT analysis?

First of all, you will need to allocate an hour, maybe two, to gather a diverse group of colleagues (both internal and external if possible) as well as company leadership. This diversity is critical in providing differing perspectives on each of the four points of your SWOT analysis.

Once you’ve gathered everybody, I recommend handing out a pad of sticky notes and asking each person to come up with five separate points for each quadrant. Doing this exercise first gives every member of the team a voice while reducing the pressure of “group think.”

To help in your analysis mull over some of the following questions: 

• What are your most substantial assets?
• Which of those assets would you consider the strongest and why?
• What is unique about your company?
• What advantages do you hold over your competitors?
• How skilled are your sales team?
• Which of the business processes are most successful?
• What are the potential areas for improvement?
• What is it customers are saying they would like to see more of?
• Are there any physical or tangible assets the company lacks?
• Are there skill gaps within the sales team?
• Where do your competitors have an edge?
• What are some of the current market trends?
• Is the market expanding or constricting?
• Are there any upcoming industry events?
• Do you need to consider any upcoming regulatory changes?
• Is your chief competitor losing traction with their customer base?
• Is there something clear and obvious missing from your market?
• Are there any competitors that could be a potential threat in the future?
• Is the current customer base satisfied with your services?
• Is the sales team happy?
• Is customer behavior changing?
• Are there any legal threats facing the company in the near future?

Once you’ve completed this exercise, you should end up with a prioritized list of points up for debate amongst the leadership group. You can then convert these points to real-time strategy and add actionable objectives to the sales strategy plan.

Go-to-Customer Strategy

This section of the sales strategy plans focuses on how, as an organization, you can most effectively reach your target customer base.

Figuring out the pros and cons, risks, and costs to all the possible routes to your customers is an extremely time-consuming, complex task. Sales directors must look at:

• Field sales
• Inside sales
• Channel partners

Each route also has its subset of implementations, such as SDRs, territory account management, product specialists, outsourced lead scoring, the primary account managers…the list is truly endless!

What’s more, the go-to-customer strategy is a continually evolving process that needs constant revision to match real-time market changes.

Fortunately for us, sales author David Brock came up with three questions to help analyze core issues within the customer-go-to strategy:

• How do we find and engage all our target customers?
• What’s the most effective method in engaging them?
• How can we achieve this at the lowest possible cost/risk?  

So let’s start by answering our first question. 

To do that, we need to know who our customers are. Now, this doesn’t include everyone; you need to identify your company’s “ sweet spot .” What is your company the absolute best at doing in the world, and who benefits from it?

As soon as we begin to move away from that sweet spot, the quicker the win rate plummets and the costlier the sales cycle becomes.

To answer the second question, we need to look at our customer’s buying process. How do they initiate contact with the business? Is the first touch online, or through outreach via the outside sales team? How do they want to buy from us? 

The simplest and easiest way to find out is by asking your customers. 

Finally, after settling on the customer’s preferred method or process of engagement, how can we achieve this with the lowest cost/risk? The most economic risk deployment model is rarely the cheapest, so strike a balance between both customer and budget allowance.

Now that we’ve taken an in-depth look at our organizational objectives, market positioning, customers, and devised a go-to strategy, it’s time to put this all together with some actionable goals.

Setting  goals for sales reps  is mandatory. Not only as necessary incentives that push them to the limit, but also for keeping their activity aligned to overall business objectives.

This is why all sales goals should follow the SMART principle:

TIME-SENSITIVE 

The more specific you can be when setting sales goals, the more likely your team is to hit them. 

Their primary goal is probably to increase revenue. So instead of giving them an arbitrary figure, ask yourself how much would you like to increase revenue? By when? Why? And How? The more specific you can be, the better.

To evaluate your field sales team’s progress, asses them against some form of quantitative yardstick. If not, how can we know they’re on track or, more importantly, if they are falling short, how we can interject and provide the necessary support?

When setting goals, directors need to toe a fine line between ambition and reality. Yes, we want ambitious objectives that force our reps to go above and beyond what’s expected, but on the flip side, set them too high, and it has the opposite effect – demoralizing and alienating the team from management.

Find that sweet spot somewhere in the middle, and you’ll find your reps much more driven to carry out your sales strategy plan.

The sales goals directors and managers set have to be tied to a relevant, quantitative objective. It goes back to the point I made earlier regarding corporate alignment. If the sales strategy plan fails to execute the bigger picture set out by the company executives, then its future success and longevity are put in jeopardy.

Let’s take a look at a quick example.

Imagine our corporate team tasks us with increasing market share by 20% over the next financial year. 

As sales directors, we must decide on the most cost-effective yet risk-averse strategy to achieve that goal. One option would be to increase our Share of Wallet by  boosting customer retention  figures or reducing churn. 

Now, an actionable sales objective for our reps would be to improve our customer satisfaction ranking, or in other words, where a customer places us against our competitors in loyalty and satisfaction.

Time-Sensitive

Finally, our sales goals need an expiry date. If sales reps believe they have all year to hit their objectives, then where’s the incentive? Again, it will need to be achievable as I alluded to earlier, but with just enough stick to get things moving at the business end of the quarter.

Well, I hope that’s given you a head start when developing your next sales strategy plan! Just remember, there is no one-size-fits-all sales plan. Customize the sales strategy plan template provided to fit your needs, those of the organization, and their goals. 

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Free PDF Business Plan Templates and Samples

By Joe Weller | September 9, 2020

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We’ve gathered the most useful collection of business plan PDF templates and samples, including options for organizations of any size and type.

On this page, you’ll find free PDF templates for a simple business plan , small business plan , startup business plan , and more.

Simple Business Plan PDF Templates

These simple business plan PDF templates are ready to use and customizable to fit the needs of any organization.

Simple Business Plan Template PDF

This template contains a traditional business plan layout to help you map out each aspect, from a company overview to sales projections and a marketing strategy. This template includes a table of contents, as well as space for financing details that startups looking for funding may need to provide. 

Download Simple Business Plan Template - PDF

Lean Business Plan Template PDF

This scannable business plan template allows you to easily identify the most important elements of your plan. Use this template to outline key details pertaining to your business and industry, product or service offerings, target customer segments (and channels to reach them), and to identify sources of revenue. There is also space to include key performance metrics and a timeline of activities. 

Download Lean Business Plan Template - PDF

Simple 30-60-90 Day Business Plan Template PDF

This template is designed to help you develop and implement a 90-day business plan by breaking it down into manageable chunks of time. Use the space provided to detail your main goals and deliverables for each timeframe, and then add the steps necessary to achieve your objectives. Assign task ownership and enter deadlines to ensure your plan stays on track every step of the way.

Download Simple 30-60-90 Day Business Plan Template

PDF | Smartsheet

One-Page Business Plan PDF Templates

The following single page business plan templates are designed to help you download your key ideas on paper, and can be used to create a pitch document to gain buy-in from partners, investors, and stakeholders.

One-Page Business Plan Template PDF

Use this one-page template to summarize each aspect of your business concept in a clear and concise manner. Define the who, what, why, and how of your idea, and use the space at the bottom to create a SWOT analysis (strengths, weaknesses, opportunities, and threats) for your business. 

Download One-Page Business Plan Template

If you’re looking for a specific type of analysis, check out our collection of SWOT templates .

One-Page Lean Business Plan PDF

This one-page business plan template employs the Lean management concept, and encourages you to focus on the key assumptions of your business idea. A Lean plan is not stagnant, so update it as goals and objectives change — the visual timeline at the bottom is ideal for detailing milestones. 

Download One-Page Lean Business Plan Template - PDF

One-Page 30-60-90 Day Business Plan Template

Use this business plan template to identify main goals and outline the necessary activities to achieve those goals in 30, 60, and 90-day increments. Easily customize this template to fit your needs while you track the status of each task and goal to keep your business plan on target. 

Download One-Page 30-60-90 Day Business Plan Template

For additional single page plans, including an example of a one-page business plan , visit " One-Page Business Plan Templates with a Quick How-To Guide ."

Small Business Plan PDF Templates

These business plan templates are useful for small businesses that want to map out a way to meet organizational objectives, including how to structure, operate, and expand their business.

Simple Small Business Plan Template PDF

A small business can use this template to outline each critical component of a business plan. There is space to provide details about product or service offerings, target audience, customer reach strategy, competitive advantage, and more. Plus, there is space at the bottom of the document to include a SWOT analysis. Once complete, you can use the template as a basis to build out a more elaborate plan. 

Download Simple Small Business Plan Template

Fill-In-the-Blank Small Business Plan Template PDF

This fill-in-the-blank template walks you through each section of a business plan. Build upon the fill-in-the-blank content provided in each section to add information about your company, business idea, market analysis, implementation plan, timeline of milestones, and much more.

Download Fill-In-the-Blank Small Business Plan Template - PDF

One-Page Small Business Plan Template PDF

Use this one-page template to create a scannable business plan that highlights the most essential parts of your organization’s strategy. Provide your business overview and management team details at the top, and then outline the target market, market size, competitive offerings, key objectives and success metrics, financial plan, and more.

Download One-Page Business Plan for Small Business - PDF

Startup Business Plan PDF Templates

Startups can use these business plan templates to check the feasibility of their idea, and articulate their vision to potential investors.

Startup Business Plan Template

Use this business plan template to organize and prepare each essential component of your startup plan. Outline key details relevant to your concept and organization, including your mission and vision statement, product or services offered, pricing structure, marketing strategy, financial plan, and more.

‌Download Startup Business Plan Template

Sample 30-60-90 Day Business Plan for Startup

Startups can use this sample 30-60-90 day plan to establish main goals and deliverables spanning a 90-day period. Customize the sample goals, deliverables, and activities provided on this template according to the needs of your business. Then, assign task owners and set due dates to help ensure your 90-day plan stays on track.

‌Download Sample 30-60-90 Day Business Plan for Startup Template 

For additional resources to create your plan, visit “ Free Startup Business Plan Templates and Examples .”

Nonprofit Business Plan PDF Templates

Use these business plan PDF templates to outline your organization’s mission, your plan to make a positive impact in your community, and the steps you will take to achieve your nonprofit’s goals.

Nonprofit Business Plan Template PDF

Use this customizable PDF template to develop a plan that details your organization’s purpose, objectives, and strategy. This template features a table of contents, with room to include your nonprofit’s mission and vision, key team and board members, program offerings, a market and industry analysis, promotional plan, financial plan, and more. This template also contains a visual timeline to display historic and future milestones.

Download Nonprofit Business Plan Template - PDF

One-Page Business Plan for Nonprofit Organization PDF 

This one-page plan serves as a good starting point for established and startup nonprofit organizations to jot down their fundamental goals and objectives. This template contains all the essential aspects of a business plan in a concise and scannable format, including the organizational overview, purpose, promotional plan, key objectives and success metrics, fundraising goals, and more.

Download One-Page Business Plan for Nonprofit Organization Template - PDF

Fill-In-the-Blank Business Plan PDF Templates

Use these fill-in-the-blank templates as a foundation for creating a comprehensive roadmap that aligns your business strategy with your marketing, sales, and financial goals.

Simple Fill-In-the-Blank Business Plan PDF

The fill-in-the-blank template contains all the vital parts of a business plan, with sample content that you can customize to fit your needs. There is room to include an executive summary, business description, market analysis, marketing plan, operations plan, financial statements, and more. 

Download Simple Fill-In-the-Blank Business Plan Template - PDF

Lean Fill-In-the-Blank Business Plan PDF

This business plan is designed with a Lean approach that encourages you to clarify and communicate your business idea in a clear and concise manner. This single page fill-in-the-blank template includes space to provide details about your management team, the problem you're solving, the solution, target customers, cost structure, and revenue streams. Use the timeline at the bottom to produce a visual illustration of key milestones. 

Download Fill-In-the-Blank Lean Business Plan Template - PDF

For additional resources, take a look at " Free Fill-In-the-Blank Business Plan Templates ."

Sample Business Plan PDF Templates

These sample business plan PDF templates can help you to develop an organized, thorough, and professional business plan.

Business Plan Sample 

This business plan example demonstrates a plan for a fictional food truck company. The sample includes all of the elements in a traditional business plan, which makes it a useful starting point for developing a plan specific to your business needs.

Download Basic Business Plan Sample - PDF

Sample Business Plan Outline Template

Use this sample outline as a starting point for your business plan. Shorten or expand the outline depending on your organization’s needs, and use it to develop a table of contents for your finalized plan.

Download Sample Business Plan Outline Template - PDF

Sample Business Financial Plan Template

Use this sample template to develop the financial portion of your business plan. The template provides space to include a financial overview, key assumptions, financial indicators, and business ratios. Complete the break-even analysis and add your financial statements to help prove the viability of your organization’s business plan.

Download Business Financial Plan Template

PDF  | Smartsheet

For more free, downloadable templates for all aspects of your business, check out “ Free Business Templates for Organizations of All Sizes .”

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When teams have clarity into the work getting done, there’s no telling how much more they can accomplish in the same amount of time.  Try Smartsheet for free, today.

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Sales Strategy Plan

For a business to be sustainable, there must be a continuous and effective flow of sales life cycle. This can help a business stand the tests of time, competitors, trends, and market shifts.

• 9+ Procurement Strategy Plan Examples
• 9+ Communication Strategy Plan Examples

For your company to ensure that its operations, marketing strategies and other corporate and sales-driven activities can provide the financial needs of the business while maintaining its standards for service and product quality, you have to come up with a detailed and time-bound sales strategy plan.

When developing a sales strategy plan, you have to make sure that the strategies and sales techniques that you will implement are aligned with the  sales action plan , corporate objectives, and goals of the business. We have listed a number of sales strategy plan examples that you can refer to if you want to start making the document.

Strategic Sales Plan Example

Size: A4, US

Sample Sales Plan Template

Sales and Operations Planning with Strategies Example

Size: 252 KB

Strategic Sales Planning and Prospecting Example

Size: 392 KB

Elements of an Outstanding Sales Strategy Plan

If you are in the field of sales or if you are in charge of taking care of the sales and financial activities of the business, you should give high consideration in the processes of sales action planning and thought development as these can affect the success of sales plan and strategy implementation as well as the overall management of business sales.

An outstanding sales strategy plan is one that is comprehensive. Hence, you need to make sure that you will properly evaluate the content of this document before handing it to the sales team of the business and/or other concerned stakeholders. Some of the elements of a great sales strategy plan include the following:

1. Have a detailed sales expectation. Assess the current sales condition of your business and come up with a forecast of both your expenses and sales on particular time periods. In this manner, you can identify the sales target that can be attained by your team or by the business. You may also see quality plan examples & samples .

Make sure that you followed particular measures when coming up with a sales quota or target so that results can be reachable, realistic, and can be good for the business.

2. It is not only the strengths and weaknesses of the business in relation to its sales condition that must be included in your sales strategy plan. This document must also address issues with regards external factors or the circumstances that can be brought or impacted by the environment outside the business. You may also like advertising plan examples & samples .

Be aware with who your competition is. Have a descriptive list of your competitors and identify the share that they have with the marketplace where your business also belongs. If you can have an idea with the sales movement, strategies, functions, and activities of your competition, then it will be easier for you to create a sales strategy plan that can make you a better option for consumers.

3. Be precise with the customers or the market segment that you would like to target. Defining who your ideal audience is can help you create strategies that are aligned with your customer’s needs, demands, aesthetics, and/or expectations. Your sales strategy plan can include a study of your current customers so you can be knowledgeable of the people who find your brand appealing. You may also check out action plan examples .

With the help of the information that you will gather and evaluate, you can create sales strategies that can affect the purchasing decisions of customers which can directly affect the actual sales of the business.

4. Study the marketplace where you operate. Be familiar with the activities and processes within your sales territory. The analysis of the market will allow you to have an idea of the scopes and limitations of your sales strategy plans depending on several factors like the expected returns of particular sales activities and the range of the market reach that you have in terms of selling your products, services, and other offers. You might be interested in event plan examples & samples .

5. Have a great unique selling proposition. Your sales strategy plan must not only focus on your business’s products and/or services but also on how you can differentiate both your business and your brand from your competitors. Knowing your unique selling proposition can better your sales strategy plan. You may also see daily plan examples & samples .

Responding to Changes in The Market With Sales Strategy Plan Example

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What Makes a Sales Strategy Plan Highly Usable?

For a sales strategy plan to present great potentials for future successes, it should have a discussion about the gap between the current and aspired conditions of the business and its sales team. Sales strategy plans can be deemed efficient and impressive if it can showcase all the information that can help entities understand the reason or purpose on why there is a need for the planning and implementation of sales strategies and sales call-to-actions.

Here are some of the characteristics that your sales strategy plan must have for its usage to give the highest possible benefits to the business:

• A sales strategy plan must properly define, profile, and assess your current and potential customers.
• A sales strategy plan is expected to have an analysis of your business’s current strengths and weaknesses.
• A sales strategy plan should look into external factors like threats and opportunities that can affect the full implementation of the sales action plans and strategies of the business. You may also see annual plan examples and samples .
• A sales strategy plan must present clarity when it comes to the definition of the business’s market positioning, revenue and sales goals, sales priorities, and desired measurable outputs.
• A sales strategy plan should allow the business to know how to tap new market segments while ensuring the maintenance of its current market share.
• A sales strategy plan should have a list of the strategic action plans  that are fit with the current needs of the business and the demands of the market as well.
• A sales strategy plan must also look into the financial aspect of every sales activities; hence, proper budgeting for all sales strategy plan execution steps must be presented.
• A sales strategy plan is essential to be well-defined and understandable not only by the business but also by all the stakeholders to whom the document is beneficial. You may also like project plan examples .
• A sales strategy plan must direct the sales team accordingly in a way that sales tactics, motivations, and target focus can be grouped together to promote a productive workplace.

Sales and Marketing Plan with Target, Strategies, and Tactics Specification Example

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How to Write a Well-Defined Sales Strategy Plan

A sales strategy plan can help a business become more successful. It allows the achievement of both long-term and short-term goals of the business especially in relation to sales improvement and operational sustainability.

Listed below is the step-by-step process that you can follow if you want to create a sales strategy plan:

1. Measure the relevance of your business to your customers. Understand the needs of the market so you can align your sales strategy plan with these needs. You may also see management plan examples .

2. Establish a sales target and think of ways on how you can achieve it. If you want to improve your company sales, it is essential for you to first know what you are working with.

3. List down the strategies and tactics that you will evaluate. Think of the best options that can help your business increase its sales. Consider the specific strategies that you will include in your final sales plan. You may also like audit plan examples & samples .

4. Incorporate a  communication strategy plan  in your sales strategy plan. All the stakeholders involved in the development and implementation of the sales strategy plan must be aware of their responsibilities so that they can provide their deliverable accordingly.

5. Once you have already listed all your strategies and call-to-actions, create individual sales plans that can give you the ability to address all the issues and concerns that can help you better the sales condition of your business.

6. Put all the content of the sales strategy plan together and make sure to evaluate the document. Look for items that you can improve and develop and identify the sales strategy plan specifications that must either be changed or removed. You may also check out research plan examples & samples .

It might be overwhelming at first if you will look into all the details that you need to consider when developing a sales strategy plan. The process of the document’s creation might also seem tedious. It will be easier for you to create a sales strategy plan if you will download any of our sales strategy plan examples . Use our examples as your references to ensure the effectiveness of your document’s content and format.

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Step 2: write your company overview, step 3: write the industry analysis, step 4: write your customer analysis, step 5: write the competitive analysis, step 6: write your tactics and strategies, step 7: proofread, don’ts, share this post on your network, you may also like these articles, 27+ sample individual learning plan in pdf | ms word | google docs | apple pages.

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How to Write a Nail Salon Business Plan + Free Sample Plan PDF

Elon Glucklich

7 min. read

Updated April 1, 2024

Download: Free one-page nail salon sample business plan

Nail trends are changing faster than ever. With social media fueling endless inspiration, people of all ages are embracing self-expression through their appearance, and their nails are no exception.

With the number of manicurists and pedicurists projected to grow 9% in the next decade, this burst of creativity is opening opportunities for nail technicians who dream of owning their own nail salon.

But just because the market is booming doesn’t mean anyone can start a nail salon and be successful. To build a financially stable business, you’ll need to have a sharp understanding of your ideal client, define the unique services that sets you apart, and develop smart marketing strategies to bring customers in your door.

A well-crafted business plan will help you focus your planning efforts on the tactics and strategies that attract loyal clients. And it’s key for convincing banks or investors if you need funding to get started.

• Nail salon business plan checklist

Here are a few sections we recommend including in a nail salon business plan:

Executive summary

• Products & services

Market analysis

• Marketing & sales plan
• Company overview
• Financial plan & forecasts

Writing a business plan thorough enough to impress lenders typically requires following a standard format. But if you aren’t seeking outside funding, you shouldn’t feel like you have to stick to that structure.

For instance, don’t spend too much time on the products and services section of your business plan if you’re writing it to determine how to market your business. Just include the sections that are relevant to your situation.

Here’s an example of a nail salon business plan outline. Just remember that your business plan might have different sections. It’s all about what you need for your business.

The executive summary is essentially your nail salon’s opening pitch. 

It shouldn’t be more than 1-2 pages, and should be written last, despite going first in the plan. Just outline the objective of your business, and your mission. 

Are you focused on intricate nail art, speedy manicures, or a luxurious spa-like experience? 

Then, describe the issue you solve for clients and your unique value proposition — the factor or factors that make you different from the competition. Some examples include:

• A unique combination of services
• An emphasis on naturally made products
• Partnerships with other beauty service providers (hair, makeup, etc.)

The executive summary is all about being concise, but capturing the reader’s interest so that they’ll want to read more.

Products and services

The products and services section is all about detailing your revenue streams. Start with your core nail services. Maybe you offer:

• Gel/acrylics

Once you’ve written down the basics, expand to emphasize any unique offerings, such as:

• Intricate designs
• Complementary services like aromatherapy
• Plant-based ingredients

You should mention any retail products you plan to sell, such as:

• Nail polishes
• Nail care kits
• Hand creams.

These are potentially additional revenue streams for your business. Use the products and services section to focus on your unique value proposition . Maybe you’re known for your eye-catching nail designs, or have partnerships with complementary businesses like hair salons. Anything that contributes to your sales and profitability is worth including.

This is where you get to know your target market and your competition. What’s the size of the nail salon market in your area? Can your customers be grouped factors like:

• Spending habits

The market analysis section should outline the specific groups in your community that you aim to serve, such as working professionals, students, or individuals seeking luxury treatments.

If you’re already running a nail salon, you likely have a sense of your customer demographics. But studying industry trends (like the growing demand for natural nail care) and whether they can help you understand how your customers’ motivations and desires might change over time.

Use your business plan to compile that research, and zero in on the demographics and desires of your perfect client . Maybe they’re:

• Busy professionals seeking quick lunchtime manicures
• Trend-conscious teens and young adults
• Parents looking for some relaxation

You should also scout out your competition . List other nearby salons in your plan, noting their strengths and weaknesses. How will you stand out and win customers over?

Marketing and sales plan

The marketing and sales plan describes your strategies to turn your target market into paying clients.

Start by detailing your strategies to reach customers. 

We recommend you prioritize social media channels , as they’re a major driver for the beauty industry. Platforms like TikTok and Instagram are ideal for showcasing your nail work. 

Other marketing tactics to consider include:

• Partnerships with local businesses
• Loyalty programs for returning customers
• Incentives for customers who bring friends to your business 

Whichever marketing channels you choose to invest in, remember that your market research and unique value proposition should inform the content you put out to entice consumers. 

For instance, if most of your customers are working professionals, determining other businesses they frequent and seeking our partnership opportunities with them could be a valuable approach. But if your clients are mostly high school and college students, you’re most likely to be successful with an engaging social media campaign.

Make sure to track the results of your marketing efforts as well, so you know which strategies are paying off.

Company Overview

The company overview is where you highlight your team and business history. (If you aren’t seeking a loan or investment, you can likely skip this section).

Outline your business structure . Are you a:

• Sole proprietor
• Partnership
• Corporation

Then, highlight your team. Even if it’s just you, summarize your experience and any special certifications you hold. If you have key employees like nail salon technicians, a manager, or an administrative assistant, list their experience and skills. And if you plan on hiring, briefly mention the skills you’ll be looking for in future team members.

If you already have customers or brand partnerships, mention them in this section as well.

Financial Plan

The financial plan is all about deciding how successful your business can be. You’ll need a few things:

Sales Forecast : How much do you realistically expect to bring in each month? Consider the average price of services and how many clients you can serve.

Profit and Loss (P&L) : This lists your income minus expenses. Don’t forget things like rent, nail polish, and staff salaries.

Cash Flow Statement : This shows when money comes in and goes out, which is crucial for managing bills.

Startup Costs : If you’re seeking a loan, itemize costs like salon equipment, initial inventory, and any renovations.

Detail the assumptions behind your profitability and starting capital projections to provide clarity on your market analysis and expectations. Also, outline any potential risks, such as economic downturns affecting discretionary spending. And if you’re seeking funding, outline here how you will use those funds to support your business operations.

This optional section is where you include extra materials that strengthen your main points, but don’t fit in the actual plan. 

Maybe you surveyed customers about their preferences for a new product line, or researched the demographics of your neighborhood online. 

Include those reports in the appendix, if you think anyone reading the plan will benefit from the additional information. 

Remember, only include items that truly add value to your plan.

• Download your free nail salon one page sample business plan

Download our nail salon sample business plan template right now for free. You can also view other salon and spa business plan templates , or browse Bplans’ gallery of more than 550 sample business plans to find more inspiration. 

In a space as full of entrepreneurs as the nail industry, standing out is crucial, and writing a business plan is one of the best ways to make sure you set yourself apart with a strategy that’s financially viable and built for long-term success.

And remember, you’ll need a plan if you’re looking for a loan or investment to fund your business.

See why 1.2 million entrepreneurs have written their business plans with LivePlan

Elon is a marketing specialist at Palo Alto Software, working with consultants, accountants, business instructors and others who use LivePlan at scale. He has a bachelor's degree in journalism and an MBA from the University of Oregon.

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Nissan launches The Arc business plan to drive value and enhance competitiveness and profitability

March 25, 2024

• Nissan targets additional 1-million-unit sales compared to fiscal year 2023 and operating profit margin of more than 6% by end of fiscal year 2026
• 30 new models to be launched by fiscal year 2026, of which 16 will be electrified
• 60% of internal combustion engine (ICE) passenger-vehicle models to be refreshed by fiscal year 2026
• EV competitiveness to be enhanced by reducing cost of next-generation EVs by 30% and achieving EV and ICE vehicle cost parity by fiscal year 2030
• Significant next-generation EV cost reduction to be achieved through grouped “family” development, with vehicle production under the approach starting in fiscal year 2027
• Strategic partnerships expanded into technology, product portfolio and software services
• Dividends and buybacks to target total shareholder return of more than 30%
• New business ventures to unlock a potential 2.5 trillion yen in additional revenues by fiscal year 2030
• Significant next-generation EV cost reduction to be achieved through grouped “family” development, with vehicle production under the approach starting in fiscal year 2027

YOKOHAMA, Japan: Nissan Motor Co., Ltd, today launched The Arc, its new business plan to drive value and strengthen competitiveness. The plan is focused on a broad-based product offensive, increased electrification, new approaches to engineering and manufacturing, the adoption of new technologies, and the use of strategic partnerships to increase global unit sales and improve profitability.

The plan is positioned as a bridge between the Nissan NEXT business transformation plan running from fiscal* 2020 through fiscal 2023 and Nissan Ambition 2030 , the company’s long-term vision. The new plan is split into mid-term imperatives for fiscal years 2024 through 2026, and mid-long-term actions to be carried out through 2030.

Nissan President and Chief Executive Officer Makoto Uchida said: “The Arc plan shows our path to the future. It illustrates our continuous progression and ability to navigate changing market conditions. This plan will enable us to go further and faster in driving value and competitiveness. Faced with extreme market volatility, Nissan is taking decisive actions guided by the new plan to ensure sustainable growth and profitability.”

Under the two-part plan, Nissan will first take actions to ensure volume growth through a tailored regional strategy and prepare for an accelerated transition to EVs, supported by a balanced electrified/ICE product portfolio, volume growth in major markets and financial discipline. Through these initiatives Nissan aims to lift annual sales by 1 million units and increase its operating profit margin to more than 6%, both by the end of fiscal year 2026. This will pave the way for the second part of the plan aimed to enable the EV transition and realize long-term profitable growth, supported by smart partnerships, enhanced EV competitiveness, differentiated innovations and new revenue streams. By fiscal year 2030, Nissan sees a revenue potential of 2.5 trillion yen from new business opportunities.

Balanced product portfolio

Nissan plans to launch 30 new models over the next three years, of which 16 will be electrified, and 14 will be ICE models, to meet the diversified customer needs in markets where the pace of electrification differs. Nissan plans to launch a total of 34 electrified models from fiscal year 2024 and 2030 to cover all segments, with the model mix of electrified vehicles expected to account for 40% globally by fiscal year 2026 and rise to 60% by the end of the decade.

Ensuring market growth through a tailored regional strategy

In key regions and markets, Nissan’s actions by fiscal year 2026 (unless otherwise indicated) include:

• Increase across-region sales by 330,000 units (in fiscal year 2026 and compared to fiscal year 2023) and invest 200 million USD in integrated customer experience in the U.S.
• In the U.S. and Canada: Launch seven all-new models
• In the U.S.: Refresh 78% of passenger vehicle line-up for Nissan brand and launch e-POWER and plug-in hybrid models
• Refresh 73% of Nissan-brand models and launch eight new-energy vehicles (NEVs), including four Nissan-branded models
• Target 1-million-unit sales in fiscal year 2026, representing an increase of 200,000 units
• Start vehicle exports in 2025; Aim for 100,000 unit level
• Continue to optimize production capacity with local partners
• Refresh 80% of passenger model line-up, launching five all-new models
• Achieve a 70% electrified level in passenger vehicle line-up
• Increase sales by 90,000 units (compared to fiscal year 2023) to 600,000 units in fiscal year 2026

Africa, Middle East, India, Europe and Oceania:

• Increase across-region sales units by 300,000 units (in fiscal year 2026 and compared to fiscal year 2023)
• In Europe: Launch six all-new models; achieve 40% EV passenger-vehicle sales mix
• In the Middle East: Launch five all-new SUVs
• In India: Launch three all-new models and become a hub for exports, at a level of 100,000 units
• In Oceania: Launch a 1-ton pickup and introduce a C crossover EV
• In Africa: Launch two all-new SUVs and expand A-segment ICE vehicle

EV competitiveness

The product offensive will be supported by new development and manufacturing approaches aimed to make EVs more affordable and increase profitability. By developing EVs in families, integrating powertrains, utilizing next-generation modular manufacturing, group sourcing, and battery innovations, Nissan aims to reduce the cost of next-generation EVs by 30% (when compared to the current model Ariya crossover) and achieve cost-parity between EVs and ICE models by fiscal year 2030.

In the area of family development alone, the cost of subsequent vehicles – those developed based on the main vehicle in the family – can be reduced by 50%, the variation of trim parts reduced by 70% and development lead time shortened by four months. By adopting modular manufacturing, the vehicle production line will be shortened, reducing the production time per vehicle by 20%.

Under the Arc plan, more plants in Japan and overseas will adopt the Nissan Intelligent Factory concept, with the Oppama and Nissan Motor Kyushu plants in Japan, the Sunderland Plant in the UK and Canton and Smyrna plants in the U.S. starting the adoption from fiscal year 2026 through 2030. Meanwhile the EV36Zero production approach will be extended from Sunderland in the UK to plants including Canton, Decherd and Smyrna in the U.S., and Tochigi and Kyushu in Japan from fiscal year 2025 through 2028.

New technologies

The plan includes proposals to accelerate the evolution of vehicle intelligence technologies such as next-generation ProPILOT driver-assistance system, which realize door-to-door autonomous driving technology from on-highway to off-highway, private premises, and parking.

Nissan will offer enhanced NCM li-ion, LFP and all solid-state batteries to provide diversified EVs to meet different customer needs. Nissan will significantly enhance NCM li-ion batteries, reducing quick-charging time by 50% and increasing energy density by 50% compared to the Ariya. LFP batteries, to be developed and produced in Japan, will be launched that will reduce cost by 30% compared to the Sakura EV minivehicle. New EVs with enhanced NCM li-ion, LFP and all-solid-state batteries will be launched in fiscal year 2028.

Strategic partnerships

Nissan will harness strategic partnerships to stay competitive and offer a global portfolio of products and technology. Nissan will continue to leverage the alliance with Renault and Mitsubishi Motors in Europe, LATAM, ASEAN and India. In China, Nissan will fully utilize its local assets to meet the needs of China and beyond; and explore new partnerships in Japan and the U.S. Batteries will be developed and sourced with partners to bring 135 gigawatt hours of global capacity.

Financial discipline to deliver resilient, profitable performance

Underpinning the plan is firm financial discipline, enabling stable CAPEX and R&D investment ratio versus net revenue of between 7% to 8% excluding battery capacity investment. Additionally, Nissan plans to invest more than 400 billion yen in battery capacity. Meanwhile, investment in electrification will increase progressively, becoming more than 70% by fiscal year 2026.

Managing these investments is aimed to allow delivering benefits to all stakeholders, with Nissan maintaining positive free cash flow before M&A – even after electrification investments. This is to secure total shareholder return at more than 30%. Nissan aims to maintain net cash at a healthy level of 1 trillion yen throughout the Arc plan period.

“Under this comprehensive plan we will enhance Nissan’s competitiveness and achieve sustainable profitability,” added Uchida. “Nissan is confident that it has what it takes to properly execute this plan, which will provide us with the firm foundation we need to bridge to our Nissan Ambition 2030 vision.”

*Nissan Motor Co., Ltd. fiscal years run from April 1 through March 31

Contact [email protected]

For more information about our products, services and commitment to sustainable mobility, visit nissan-global.com . You can also follow us on Facebook , Instagram , X and LinkedIn and see all our latest videos on YouTube .

• Press release - Nissan launches The Arc business plan to drive value and enhance competitiveness and profitability.pdf (116 KB)
• 2024 03 25 Nissan launches The Arc business plan - Presentation Slides_EN.pdf (79.26 MB)

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• The Arc: Nissan Business Plan

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A bridge to Nissan Ambition 2030

A bridge to the future: The Arc: Nissan Business Plan 1:53

The Arc: A bridge to Nissan Ambition 2030

Decisive actions will allow us to go further and faster, driving value and strengthening our competitiveness globally.

Presentation

News Release

Driving value and beyond

The Arc is positioned between the Nissan NEXT transformation plan running from fiscal year 2020 through fiscal year 2023 and Nissan Ambition 2030 , the company’s long-term vision. The new plan is split into mid-term imperatives for fiscal years 2024 through 2026, and mid-long-term actions to be carried out through 2030. Under the two-part plan, Nissan will first take actions to ensure volume growth through a tailored regional strategy and prepare for an accelerated transition to EVs, supported by a balanced electrified / internal combustion engine product portfolio, volume growth in major markets, and firm financial discipline. Through these initiatives Nissan aims to lift annual sales by 1 million units and increase its operating profit margin to more than 6%, both by the end of fiscal year 2026.

This will pave the way for the second part of the plan aimed to enable the EV transition and realize long-term profitable growth, supported by smart partnerships, enhanced EV competitiveness, differentiated innovations and new revenue streams. By fiscal year 2030, Nissan sees a revenue potential of 2.5 trillion yen from new business opportunities.

Balanced portfolio

Volume growth in major markets

Smart partnerships

EV competitiveness

Differentiated innovations ​

New revenue streams

Live: Nissan Business Plan mm:ss

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Nissan Ambition 2030

Nissan NEXT

Vision & Business Plan

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TikTok Shop joins the social commerce boom but Meta is still on top

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The merging of shopping and social media is more than a trend; it’s a response to evolving consumer behavior. Social commerce is fueled by the significant amount of time that consumers spend on social media —US adults will spend 11.4% of their total daily media time and 17.9% of their digital media time with social platforms in 2024, per EMARKETER’s June 2023 forecast. 

With social commerce, every interaction on social platforms like TikTok, Facebook, and Instagram is a revenue-driving opportunity without the friction of leaving that digital environment. 

In this guide, we’ll explore the state of social commerce , examining the most popular platforms so retailers and advertisers can make the most of this dynamic digital shopping journey.

• Want to learn more about social commerce and other retail trends?  Sign up for the Retail Daily newsletter.

Overview of social commerce

Social commerce fuses social media with ecommerce, allowing purchases to be made directly within a social platform. Social commerce enables consumers to not only discover products and engage with a brand’s greater community, but also to shop from brands without switching platforms and disrupting the customer experience. 

For marketers, the ability to advertise and sell in the same space streamlines the buying journey and gives them access to a host of benefits, including direct access to customers, more transparent return on ad spend, and new opportunities to take advantage of peer recommendations and the creator economy .

Social commerce thrives on inspiration, trends, and generating demand for products users may not have considered. Unlike ecommerce, where people often shop with specific products in mind, social commerce excels in promoting discretionary items like fashion and beauty products.

Who engages in social commerce?

Although early social commerce adopters have included younger generations who are more comfortable with navigating digital spaces, older generations are also embracing it as social media platforms become more user-friendly. 

• Nearly a quarter (23.1%) of US social buyers are between the ages of 25 and 34, per a September 2023 EMARKETER forecast, and more than two-thirds (66.5%) are under 44.
• US digital buyers ages 18 to 34 have made purchases on Instagram (28%), Facebook (26%), and TikTok (22%), per an October 2023 EMARKETER survey conducted by Bizrate Insights. 
• More than half (53%) of US shoppers ages 18 to 29 planned to use TikTok for holiday shopping in 2023, compared with just 36% of adults overall, according to September 2023 ESW data. 

Swayed by endorsements, peer reviews, and social connections, shoppers who follow influencers also make up a large social commerce audience. 

• A third (33%) of Gen Zers have purchased a product from an influencer-founded brand in the last year, per a November 2023 Morning Consult survey. 
• Gen Z is more likely than any other generation to purchase a product after watching a review from an influencer they follow, per November 2022 data from Deloitte. 

Top social commerce platforms

Major social media platforms have evolved, seamlessly integrating commerce into their core experience. These platforms have not only redefined manners of social interaction—they’ve also established themselves as modern digital storefronts. 

Facebook Marketplace

Facebook leads with the largest number of social commerce buyers, expected to reach 64.6 million in 2024, according to a September 2023 EMARKETER forecast. Its massive user base allows brands to reach a diverse, global audience, while extensive storefront features and insights-collecting capabilities add to a competitive ecosystem for online shopping. 

Facebook Marketplace is a dedicated platform for buying and selling secondhand items. Although the platform allows businesses to sell products and place ads, its roots are in local, community-based listings. Marketplace is a major reason why Facebook has such a strong lead in social commerce. In fact, Instagram would take the top spot with the biggest social buyer audience among platforms if Marketplace was excluded from social commerce data, according to third-party research cited in EMARKETER’s Social Commerce Forecast 2023 report. 

Facebook Shops

Unlike the peer-to-peer nature of Facebook Marketplace, Facebook Shops enables businesses to set up digital storefronts, where customers can explore and purchase products without leaving the platform. 

The storefront functionality allows richer product catalogs, visuals, and descriptions. For immersive, customizable experiences, businesses can also showcase featured products, seasonal collections and launches, promotions, and bundles.

Instagram Shopping

In 2024, Instagram will see 46.8 million US social buyers, per EMARKETER’s September 2023 forecast.

At its core is Instagram Shopping, which allows businesses to tag products in their posts and stories. When users click on a tagged item, they can view product details, prices, and a direct link to make a purchase.

Instagram and Facebook parent Meta is mandating all Meta Shops in the US to use Checkout on Facebook and Instagram in 2024. While frustrations have arisen regarding the in-app checkout tool’s effectiveness among both sellers and buyers, Meta is pushing forward as a way to compensate for the losses incurred due to iOS 14.5 changes, which reduced access to tracking data for advertisers and publishers. By making Checkout mandatory, Meta aims to boost adoption, particularly on Instagram, which plays a vital role in social commerce strategies. This move will also limit consumers’ options, as they won’t have the choice to complete their purchases on a retailer’s website.

TikTok Shop

With its Gen Z stronghold, the TikTok user base alone—which passed 100 million in the US in 2023 (102.3 million), according to EMARKETER’s May 2023 forecast—is enough to make it a competitive social commerce platform. We predict TikTok will reach 107.8 million users in 2024. In 2023, 35.3 million of those users were social buyers; during that time, TikTok gained more shoppers (11.6 million) than the net increase of Facebook, Instagram, and Pinterest combined (6.4 million), per a September 2023 EMARKETER forecast. We predict TikTok will continue adding social buyers in 2024, reaching 40.7 million. 

However, uncertainty looms over the viability of the platform’s integrated commerce solution, TikTok Shop , given the slow adoption by US merchants, lukewarm reception to live shopping, and a potential nationwide ban.

TikTok Shop enables brands and creators to offer products directly to their viewers. Starting from short videos or livestreams, TikTok Shop aims to own the full buyer journey. A standout feature is the ability for users to consolidate products from various brands into a single cart and finalize their purchase without navigating away from the app.

The shopping service’s US journey seems to have encountered early turbulence:

• TikTok Shop was projected to lose more than $500 million in the US in 2023, per The Information, due to major investments—in its staff, building out a fulfillment network, and seller incentivizations—that hadn’t paid off. 
• In the summer of 2023, US consumers were spending around $3 million to $4 million per day on TikTok. The platform expected that figure to exceed $10 million by the end of 2023.

Social commerce stats and growth 

Continued growth for social shopping is on the horizon, with sales growing well into the double digits through the end of EMARKETER’s forecast period in 2027. Although converting non-buyer social media users into buyers is becoming more challenging, the overall landscape remains robust. One significant trend is the increasing spending per buyer, which is expected to nearly double between 2023 and 2027, per an October 2023 EMARKETER forecast. This is expected to drive most of the sales growth, rather than the acquisition of new buyers.

Consumers aren’t sold yet on social commerce.

• Almost 4 in 10 shoppers hold back from shopping on social media over concerns about how platforms manage personal data, per a May 2023 PYMNTS.com survey.
• Younger consumers don’t want to use a social platform’s in-app checkout tools. In fact, about three-quarters of US social shoppers ages 16 to 24 prefer purchasing through established retailers that handle transactions, shipping, and delivery, per an October 2022 SimplicityDX survey.
• UK shoppers have reported counterfeit goods and poor shipping experiences on TikTok Shop, according to the Financial Times, which could trigger more apprehension in other markets. 

Still, social commerce is on an upward trajectory. 

• US retail social commerce sales will pass the $100 billion milestone in 2025, representing a 22.4% growth from the year prior, per EMARKETER’s September 2023 forecast. 
• In 2024, there will be 110.4 million US social buyers, accounting for 42.0% of all internet users and nearly half (50.3%) of all social media users.  
• US social commerce sales will claim 6.6% of total ecommerce sales in 2024.
• For now, most social commerce transactions take place off platform, by clicking links to retailer product pages. 

The rise in new buyers is only marginally ahead of the growth in the total social media user population, resulting in a relatively consistent percentage of users engaging in purchasing activities, holding steady at around 50% through 2027, per a September 2023 forecast.

Marketing strategies for social commerce 

User-generated content (UGC) and influencer marketing are two effective strategies that brands can harness to connect with consumers authentically.

UGC is generally created by consumers, showcasing their experiences without direct brand involvement, whereas influencer marketing involves brand collaboration and incentives to ensure the content aligns with the correct messaging and goals.  

User-generated content 

UGC is a powerful tool that taps into authenticity and trust. Forty-six percent of US consumers are more likely to trust a brand if an online content creator they trust has reviewed it, according to a November 2022 Deloitte survey. Encouraging users to create and share content featuring their experiences with products or services cultivates a sense of community and credibility. 

Brands can initiate UGC campaigns, prompting customers to share testimonials, unboxing videos, or creative uses of their purchases. By showcasing real-life experiences, UGC bolsters brand authenticity, fosters engagement, and influences potential buyers’ perceptions positively. Additionally, reposting and engaging with UGC amplifies brand reach while nurturing a loyal and involved customer base.

Influencer marketing

From large, well-known influencers with massive followings to micro-influencers with niche communities, choosing the right person to vouch for your brand can bolster your social commerce investments. 

Collaborating with influencers allows brands to tap into their audience and leverage their credibility. Influencers create engaging content, seamlessly integrating product endorsements or reviews into their posts, stories, or videos. These endorsements often resonate deeply with their audience, establishing trust and driving purchasing decisions. 

Social commerce trends in 2024 and beyond 

Tech innovations, immersive experiences, and retailer collaborations will present new opportunities in the social commerce space.

AI integration 

Social platforms are taking advantage of AI to enhance the user experience and streamline product discovery. TikTok’s product identification feature, now in its testing phase, uses AI to suggest similar or relevant items available on its ecommerce marketplace. This new shoppable feature to non-shopping content is TikTok’s attempt at fully embedding commerce into the in-app experience.

In-person events 

Events help bridge the gap between the real world and social media, and can help drive user engagement and sales. The Pinterest Predicts pop-up event held in New York City in December 2023 brought to life its anticipated trends, allowing users to draw inspiration for the year ahead and, more importantly, shop. 

Retailer partnerships 

Retailers are also getting behind social commerce, partnering with streaming platforms to have their products in front of new audiences. Walmart’s holiday-themed romantic comedy “Add to Heart” is its first shoppable video series. Available on Roku, TikTok, and YouTube, the 23-part series integrates 330 shoppable products throughout its plot, creating a new avenue for Walmart to connect with consumers through content. 

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