Are you a Samsung aficionado?
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At Capita Customer Management, we provide the very best customer support for some of the best-known brands in the country.
As part of our ongoing partnership with Samsung, we’re now creating a Mobile Customer Experience Centre team in Leeds. We’re looking for people who are passionate about technology to help our customers get to grips with their Samsung phones and tablets. As part of the team you’ll share your enthusiasm and knowledge to surprise and delight customers at every opportunity.
Discover a career with value
Where could you fit in?
Customer service representative.
With an interest in technology and Android devices, you’ll fit in perfectly with this highly skilled team. You’ll use your skills to empower our customers to get more from their phones. Collaborating with experts, you’ll answer a wide range of enquiries and be able to take control of phones remotely to solve issues.
This role is now closed but keep your eyes peeled for when it goes live again. We are however recruiting for various other roles in Leeds. You can take a look these by clicking on the Careers tab at the at the top of the page.
Customer Complaints Case Handler
- Department: Customer Service
- Role Type: Hub
- Employee Status: Regular
- Schedule: Full Time
Company Description
Who are Experian?
We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Our approach to flexible working
We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.
Accepting you, for you.
We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.
Job Description
We are looking for multiple Customer Complaint Case Handlers to join our Customer Relations team to provide high quality customer service to a vast spectrum of customers and clients.
As a Customer Complaint Case Handler, you will be responsible for handling customer complaints through all forms of communication. Confident and empathetic, you will illustrate a flair for written and verbal communication as you help to satisfy objections by investigating and resolving complex problems through to resolution, whilst adhering to regulatory legislation at all times. Portfolio Management is key in this role and the ability to multitask and cope well under pressure, juggling multiple cases at any one time, will be required.
This is a hybrid role, with you being required to work in the office every Wednesday and Thursday.
Key duties will include:
- Take ownership and carry out full investigation and resolution of issues through listening probing and analysing complaints to determine the underlying needs of the customer.
- Minimise repeat correspondence by contacting customers and clients primarily by telephone to provide first contact resolution to complaints
- Proactively manage your own portfolio of customers, keeping them informed throughout the journey to resolve their issues in a timely manner.
- Ensure Experian fulfils its obligations and is compliant to Data Protection Act (DPA)/ Consumer Credit Act (CCA) and Financial Conduct Authority (FCA) regulations
- Responsible for maintaining all information and correspondence relating to complaints on the appropriate databases
- Support continuous improvement by feeding back trends / observations and identifying emerging risks
Qualifications
What sort of person are we looking for?
- Strong communication and influencing skills (both written and verbal) with the ability to explain complex issues in a simple and clear manner producing professional and articulate response letters.
- Excellent listening skills and ability to build rapport with customers
- Ability to manage multiple priorities whilst achieving department and individual targets
- Ability to handle customer objections effectively through to resolution and make a final decision on the merits of the complaint.
- Flexible and adaptable to change
- Excellent attention to detail, with a proactive and can do approach to problem solving
- Ability to multi-task, handle complaint volumes efficiently and think on your feet
- Desirable – Experience of working within a complaints environment
- Desirable - Strong portfolio management
- Desirable - Experience of handling Commercial or Business to Business complaints in a regulated environment
- Desirable - Awareness of DISP and FCA requirements when complaint handling
- Desirable - An understanding of Data Protection legislation, Consumer Credit Act and Financial Ombudsman governance
Additional Information
Location – Sir John Peace Building – NG2 Business Park
Working hours - 37.5hrs per week on a shift rotation covering 8am – 7pm Monday to Friday and 8am – 5pm Saturday; includes a day off in the week.
Start Date - April with Assessment Days being held in March 2023
Why choose us?
Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!
To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1
Could this be the role for you? Apply now to start your journey with Experian.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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- Working with Capita
Case Handler Job Description
Case Handlers seekers, problem solvers, investigators and analysts at heart, they thrive on investigative work; tracking down information, asking the right questions, knowing where to look and collating everything they have found to gain insights that can be used to make decisions.
Case Handlers can also have job titles like Remediation Analyst, Customer Analyst, Customer Insights, Fraud Analyst. This is because a Case Handler can be found working in many specialist departments including insurance, fraud, customer accounts, business analysis and financial analysis to name but a few.
The department you work in could be dictated by your knowledge and experience or the role availability in the first instance but as a Case Handler, cross department working opportunities and career progression prospects are extremely high as your specific skill set is highly sought after. I f you are enthusiastic about self-development and embrace opportunities to improve your skills and knowledge whenever possible, you could build a long and rewarding career in the Banking or Financial Services industries.
Blue Arrow recruits Case Handlers for Capita in many locations across the UK and has done for more than 15 years, so if you think spending your days researching, truth seeking, problem solving and story building sounds like the perfect job for you then search our job listings .
Do you have what it takes to be a Case Handler?
To be a good fit for this role, it is recommended that you have a working background in the Banking, Financial Services or Insurance industries in or that you are a Graduate with a 2:2 academic degree. If you are graduating this year you can certainly apply too, just have your degree details and predicted grades to hand. As your duties are based around finding information, analysing the data and drawing conclusions, it is extremely important for you to be meticulous in your attention to detail and have exceptional skills in verbal communication, listening and written documentation.
A good knowledge of using programs such as Microsoft Word, and Excel would be ideal alongside some of these more general skills that good Case Handlers should possess.
- A natural enjoyment for research, investigative and analytical work.
- Confidence in your ability to make decisions and stand by them.
- The ability to hold unscripted telephone conversations to gather the required information.
- Enthusiasm to develop your skills and knowledge.
- Adaptable to change and willing to embrace new ideas and processes.
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
Case Handler roles provide a vast cross section of transferrable skills such as computer proficiency, listening and communication, problem-solving, multitasking, decision making and resilience that can be utilised in many jobs across many industries so choosing a role like this would be a great step along your career path no matter where you are headed.
Finding the right balance between your work and your lifestyle is really important, with a Case Handler job you will find that weekday shift patterns are common which will enable you to enjoy a career that works well around your home and family commitments but weekends may also be required for some positions. I n many cases the hours are a straight forward 9am to 5pm set up or they will be split between a morning/day pattern and an afternoon/evening pattern but each role will have its own specific set of hours depending on your department, industry and project focus so be sure to check the job description thoroughly.
There are Capita business centres located in Coventry , Darlington , Dearne Valley , Southampton , Bury , Leeds , Preston , Preston Brook , Alton and Cheltenham , all with great transport links, so getting to work at any of the locations is really easy.
The recruitment process to become a Case Handler (Analyst, Remediation) for Capita might take a little longer than other roles because it is important that customers know that the people handling customer data can be trusted with any sensitive and personal information that they may encounter. Full details about the Capita recruitment process can be found on our Application process page
Once you have passed this process you are ready to join a friendly and welcoming team and start your career at Capita.
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Customer Relations Case Handler
Job Title: Customer Relations Case Handler Location: Working from home initially, but must be able to work from our office in Arlington Business Centre, potential for office based training. Salary: £21,060 Shift/Hours: Flexible between Monday - Sunday 8am - 8pm, working 5 days out of 7.
Job Description:
At Capita Customer Management, we’ve teamed up with Samsung to create a Centre of Excellence at our fantastic offices at Arlington Business Centre in Leeds.
What’s a Centre of Excellence?
Together with Samsung, we want to go beyond just making our customers happy. We want to provide a personalised, premium service which can continually improve their experience. Using advanced technical support tools, our platinum service ensures our experts – that’ll be you – are able to help our customers where and when they need it.
So, what can I expect to be doing on a daily basis?
Supporting our customers to in any way they need it. Taking full ownership of managing complex and challenging issues which our customers may face, is the simple answer.
We can receive calls/emails regarding any aspect of our products or services on any given day, and you will be responsible for managing those customer communications. Our main ask of you is that the customer feels they have received the best service possible, even if sometimes the request they started with was not possible to provide for them. If you are empathetic, a good listener, understanding and resolution-focused, then all customers will feel that in their transactions with you. Our aim is to provide excellent customer service and your role within that is to ensure that all customers receive an outstanding experience.
And that’s all we really require on a daily basis; you just being you!
As for your development, we’ve designed a Customer Management programme to transform our ambassadors as they grow. From the moment you join us, you’ll benefit from training and development opportunities that will help you reach your full potential.
What about the environment? What’s it like?
What kind of people are you looking for?
Someone who:
- thinks a little differently
- is always willing to take full ownership for customers’ issues to help with challenging issues which they face
- sees people for who they are and can adapt as required
- wants to learn about emerging tech and Samsung’s products
(plus, you’ll obviously need to be IT literate and fluent in both written and spoken English).
Are there any perks?
Of course, as part of this brand new team you’ll benefit from additional ongoing coaching and development and the chance to earn yourself a bonus if you can deliver the highest levels of customer satisfaction. Then you also have the regular perks of being part of Capita too:
- A competitive salary
- 23 days annual leave plus Bank Holidays dependent on shift pattern
- A pension scheme
- A wide range of discounts on many products and services
- Childcare vouchers
- Interest free season ticket loans
- Monthly incentive schemes
- Cycle2work scheme
- A free city centre shuttle bus service.
OK, I’m in, how do I apply?
All you need to do is fill in the application from by clicking apply now. If you have any questions, then feel free to get in touch with [email protected] before you start.
What happens next
Once your application has been reviewed and we believe you’re a good fit for the role, we will send you a link to our online video interview, which is the next stage of your application process.
Video interviews enable you to interview in your own time, at your own pace, with zero distractions, and at a location that suits you.
We are always on hand to offer you support. All our contact details will be in the invite to your video interview.
If you’re successful in passing your video interview, we will invite you on site for the final stage of your application process.
We cannot wait to receive your application and welcome you to Capita. Both Capita and Samsung believe in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Customer assistant, welcome & service assistant, welcome & service assistant x 4.
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How to Reach Samsung's Complaint Line in a Snap
Easy Steps to Contact Samsung Complaint Department
Technology plays a critical role in our daily lives in today's modern times. Devices like smartphones, TVs, and refrigerators are simply must-have gadgets. And when we talk about mobile phones, Samsung takes the hot seat among Android users.
It's no secret that the bigger the brand, the more difficult contacting its customer complaint representatives becomes. Like other giant companies and retailers such as Walmart , USPS , and DoorDash , Samsung receives hundreds of calls daily. So, one would forgive them for missing your call or putting you on hold for several hours.
But what if your Samsung device has an issue and you want to file a complaint? Which number do you call? How do you file your case? This post discusses easy steps to contact the Samsung complaint department if you have an issue with your electronic device .
How to Contact the Samsung Complaint Department
Fortunately, Samsung provides customers with several ways of contacting their Samsung complaint department to address their issues . Most times, the Samsung complaint team will attempt to resolve your issue at this first contact stage. Here are the different ways you can contact the Samsung complaint team:
You can also contact the complaint department via postal mail. Simply copy this postal address in your letter:
Samsung Corporate Head Office address
85 Challenger Rd,
Ridgefield Park,
NJ 07660, USA
You will receive a response immediately when a Samsung live complaint representative receives and reviews your complaint.
Reasons to Call the Samsung Complaint Department
As aforementioned, you can call the Samsung complaint department for many issues, especially ones related to your smartphones or other home appliances like the TV or refrigerator . But just because Samsung has some of the highest selling devices on the market doesn't mean their devices don't have issues.
Some very common issues Samsung users will likely face when using their mobile phones and other home appliances include:
- Battery backup issues
- Home theater or soundbar not working
- The refrigerator doesn't cool items well enough
- Phone screen keeps fluctuating
- The phone keeps switching off
These are just some of the common customer complaints about Samsung products. Overall, the multinational electronics company does an excellent job manufacturing and assembling its products. And as much as there will always be faulty devices, they aren't as prevalent. Plus, Samsung has a very reliable complaint team that handles all complaints as quickly and diligently as possible.
How to File a Complaint With a Small Claims Court Against Samsung
Many companies, the likes of Starbucks , Chipotle , Taco Bell , and One Shot Keto have all faced court cases over one issue or the other regarding their products or services . A client can try reaching out to the Samsung complaint department to raise a complaint about their products with no success.
In that case, you can file a case against Samsung in a small claims court. While the process can be complicated, expensive, and tiring, you will receive your compensation if successful. Simply follow these steps to file your case against Samsung:
- Figure Out What You Want
The first process is to determine what you're looking to achieve from filing the lawsuit. This can be in the form of Samsung acknowledging their negligence or relief and the amount you want to be compensated.
- Send a Demand Letter to Samsung
Before filing the lawsuit, you must first show that you tried to fix your complaint with the defendant (Samsung), but your efforts were unsuccessful. Write a letter directed to Samsung explaining your issue. Ensure you include your official name, address, and phone number in the letter. You must also be short and precise about your complaint.
- Fill Out the Court Forms
File your complaint with a small claims court near you. You can deliver the complaint form in person or by mail.
- Serve Samsung with the Forms
Serve Samsung with the court forms to notify them about the lawsuit. You can also check the court's website on how to go about this process.
- Show Up in Court
Ensure you show up in court on the specific dates determined by the court. You must show up for the hearing to make your case against the defendant. You must also have substantial evidence to prove your case, so you can get the compensation you deserve for Samsung's negligence.
How to Sue Samsung in a Small Claims Court With the Help of DoNotPay
Suing any company in court isn't an easy process. And suing a company like Samsung , CarShield , Somatic , or Walgreens is even more difficult because of their financial backing and immense influence . If you don't follow the proper procedure, your case might end up getting dismissed, and you might miss out on your compensation.
But this doesn't have to be the case with DoNotPay. You can now use DoNotPay's 'File a Complaint' service to start your complaint against Samsung if they fail to get back to you after several failed attempts. DoNotPay generates your demand letter on your behalf and even mails a copy of your letter to Samsung to benefit and strengthen your case.
Here's a step-by-step guide on how to file a small claims lawsuit against Samsung with the help of DoNotPay:
What Else Can DoNotPay Do?
Besides helping you file a complaint against Samsung, you can use DoNotPay to help get you through the following daily life issues:
- File a claim in a small claims court
- Get airline flight compensation
- Steps to negotiate hotel bill
- How to apply for free trials
- Get chargebacks and refunds
DoNotPay will almost certainly help you find the best solution to any problems you may have. Besides helping you connect with the Samsung complaint department , we will also help you file a complaint against the multinational company if they don't respond to your complaint or choose to ignore you. Contact us today for more information about the online services we offer.
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- Support Home | Official Samsung Support US
- Remote Service
Samsung Remote Service
Smart phones & tablets, frequently asked questions, what is remote service.
Samsung Remote Service enables one of our Samsung Care Pros to remotely view and control your Samsung TV and smartphone to directly help you with your product.
Remote Service can provide
- Help setting up a Google and Samsung account
- Software and application updates
- Backups & factory data resets
- Help with setting up email accounts and day-to-day tasks
Remote Service advantages
- Direct assistance as if you were with a Samsung Care Pro
- Optimized device settings and advice on how to use features
- All steps are shown live on-screen
Remote Service requirements
- Your device is running a minimum of Android Version 2.4
- Your device has a stable internet connection
- Your device has the Smart Tutor application installed from the Google Play Store
In order for Remote Service to work your smartphone or tablet must be connected to a high speed internet connection. It is highly recommended that you connect to WiFi as you may incur network charges for using mobile data out of your allowance. Please contact your network provider for further information.
How do I use Remote Service
Download and install the Smart Tutor app which is free from the Google Play store or Samsung Galaxy Apps.
Open the app by tapping the Smart Tutor icon.
Tab OK after checking app information.
Read and accept the Terms and Conditions if you agree with them.
If you are prompted to install an update then please do so by following the on-screen instructions.
Contact a Samsung Care Pro at 1-800-726-7864 from 8 AM - 12 AM EST 7 days a week
Please advise the Samsung Care Pro that you wish to use Remote Service. Then a 6 digit PIN code will be provided by the Samsung Care Pro.
Input PIN code
Connected to Remote Service
Privacy Functions
Scroll down the notification bar and tap Smart Tutor Connection.
You will then see the Lock menu.
If you tap the menu, it displays “UNLOCKED” and stops sharing the display screen.
- TV diagnositics
- Help with Smart Hub
- Custom TV settings
- Firmware updates and backups
- You can follow the steps of the Samsung Care Pro helping you on-screen
- One-on-one support for all your Smart Hub questions
- Get the most out of your TV with advice from an expert
- Your TV is ES5500, F5500 or later (except F6100)
- Your TV is connected to a fast internet connection
- You are in front of your TV
Note: in order for Remote Service to work your TV must be connected to a high speed internet connection. If your TV cannot access the internet or your connection is too slow you will receive a message that you are unable to connect to Remote Service.
Please advise the Samsung Care Pro that you wish to use Remote Service.
Standard TV remote : Press the MENU button and use Up or Down down to select Support and then press ENTER. Select Remote Management and press the ENTER button.
Smart Touch remote : Press the MORE button and then resume with the steps above using the touchpad to navigate.
Your TV will display an 8-digit PIN.
Does my device need to be connected to the internet?
Yes, in order for the Samsung Care Pro to access and control your device it needs to be connected to a stable high speed network. If your device cannot access the internet or your network connection is unstable or slow you will receive a message that you are unable to connect to the Remote Management service.
Is Remote Service safe?
Yes, the Remote Service system uses a secure connection between your device and our server. All information is stored on Samsungs servers and no third party company has access to this information. No unwanted information or malicious programs can be sent to your device.
Can Samsung access my device at anytime?
No, the Remote Service system only allows Samsung to connect to your device for a single session. Once the connection is terminated Samsung cannot reconnect without a new PIN being generated by you. Powering off the device will also terminate any session immediately.
Can the Samsung Care Pro see what I am watching?
Yes, Samsung will be able to see the incoming picture. Through this, the Samsung Care Pro can determine if the problem is being caused by the input or the device. E.g: if the Samsung Care Pro connects to the TV and can see a line in the image then he/she knows that that line is being created by the incoming signal, not the TV. If the Samsung Care Pro cannot see the line we know that there is a problem with the TV.
Do I have to pay for this service?
No, Remote Service is offered free of charge to our customers. Samsung strives to constantly provide our customers with the best support for their products.
What can a Samsung Care Pro do once connected to my device?
Once connected to your device a Samsung Care Pro can control it as if they were in front of the device itself. If you need to connect to Remote Service again the Samsung Care Pro can quickly review which settings have been changed from the previous session.
Can a Samsung Care Pro see through the built-in or attached TV camera?
A Samsung Care Pro could see you through the built-in camera but only if they are accessing an app that uses the built-in camera (e.g. Camera app). The Samsung Care Pros will never access these types of apps while connected to your TV unless they are specifically asked to do so in order to test that particular app's functionality. You can set the camera to the closed position to prevent the Samsung Care Pro from seeing you while accessing the application. There is no way for the Samsung Care Pro to access your built-in camera without your knowledge.
- 1. LEGAL NOTICE
- 3. THE SERVICES
- 4. LIMITATION OF THE SERVICES
- 5. DISCLAIMER AND LIABILITY
- 6. INDEMNITY
1.1 This legal notice (these “Terms”) applies to the Remote Diagnostic Service (the “Services”) and to any correspondence or dealings between you and the Company (as defined below), with regard to the Services; including in particular telephone support for certain technical issues in Samsung products, including home appliance products (the “Samsung Products”). The Services are primarily composed of remotely assisting, analyzing, diagnosing and troubleshooting your Samsung Product when your Samsung Product experiences a technical problem and you access the Service servers and/or contact Company’s call center. Please read these Terms carefully before using the Services provided. Using the Services indicates that you accept these Terms and, further, that you accept that the Services will be provided pursuant to these Terms which form an agreement for the Services between you and the Company (as defined below in Section 1.3). If you do not accept these Terms, do not use the Services. If at any time during the Services you do not wish to continue using the Services, the Company will stop providing the Services at your request.
1.2 To the fullest extent permitted by law, the Company may revise, supplement or otherwise change these Terms and impose new or additional rules, policies, terms or conditions on your use of the Services from time to time at its sole and absolute discretion and with or without prior notice to you, by updating these Terms. Such revisions, supplements or changes will be effective immediately and incorporated into these Terms. Your continued use of the Services will be deemed to constitute your acceptance of any and all such additional or revised Terms.
1.3 These Terms are issued by Samsung Electronics America, Inc. (the “Company”), a company incorporated under the laws of the State of New York with a principal place of business at 85 Challenger Road, Ridgefield Park, NJ 07660-2112. The Services are provided by the Company and in some cases, by the Company’s call center agents or technicians, subsidiaries, affiliated legal entities worldwide or its authorized service providers (“Samsung Partners’). Any reference to “us” or “our” is a reference to the Company. All references to “advisor” or “advisors” relate to the Company’s’ technical staff providing the Services.
1.4 Services are based in the United States of America.
1.5 Any rights not expressly granted in these Terms are reserved.
1.6 The Services may not be used in connection with any other commercial purpose except those that are specifically approved by the Company. Appropriate legal action may be taken by the Company for any illegal or unauthorized use of the Service.
2.1 The Company’s use of your personal information (if any), including your IP address, is governed by its PRIVACY POLICY available for review at http://www.samsung.com/us/info/privacy.html. PLEASE READ THE PRIVACY POLICY CAREFULLY– it deals with your rights and our obligations in relation to any personal data provided to the Company in connection with the provision to you of the Services, including what the Company can do with it and to whom the Company may give it in certain situations. Where information is provided to the Company via its call center, you are also requested to listen to the recorded messages regarding personal data.
2.2 As described above, the Services are primarily composed of remotely assisting, analyzing, diagnosing and troubleshooting your Samsung Product when your Samsung Product experiences a technical problem and you access the Service servers and/or contact Company’s call center. As a result, the Samsung technician will be able to access, diagnose, change setting information and update the software incorporated in, your Samsung Product. In addition, in order to understand the technical issues of the Samsung Product and help you resolve such issues through the Service, the Company may collect certain information during the course of the Service related to your use of your Samsung Product, including but not limited to, device information, applications, and software you may have installed on your Samsung Product, MAC address, device unique identifier, IP address, and any other network information. Further, once you have agreed to use the Service, when your Samsung Product has to re-boot due to a technical error, a crash log-file containing information related to such error, including without limitation, the name of the program that has stopped working, the date and time the program stopped working, the version of the program, the firmware and any other software operation history will be sent to the Service server operated by the Company and stored in the aggregate in order to keep a record of recurring technical problems, implement improvements efficiently and help to create new solutions in the future. To the extent that this information is considered personal information, under applicable laws, it will be used pursuant to the terms of the PRIVACY POLICY referenced above.
2.3 While the Company may gain access to personal information (potentially to include sensitive personal information) held on your Samsung Products by means of the provision of the Services themselves, personal information to which access is gained in this way will not be stored for longer than may be necessary for the provision of the Services and will not be used by the Company for any other purposes. However, if you have previously provided any personal information to Company for other non-related services, we may continue to use that information consistent with the applicable Privacy Policy
2.4 The Company will also cooperate with law enforcement and other relevant authorities with respect to any investigation or violation of network security or laws and reserves the right to disclose any information (including personal data) derived from you as required by law or in the good faith belief that failure to report a crime or failure to comply with a legitimate request from a law enforcement agency would be likely to prejudice the prevention or detection of crime or the apprehension or detection of offenders.
2.5 You agree that the advisor may view personal material while in the scope of the Services. Unless due to the willful misconduct, our online support advisors Samsung shall not be held responsible whatsoever for your disclosure, whether intentional or inadvertent, of such material.
3.1 The Services are offered primarily in respect of Samsung Products by our online support advisors.
3.2 You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement for the provision of the Services formed by these Terms. You agree that you are the primary account holder or owner of the Samsung Product and are authorized to make decisions on the servicing of the Samsung Product. You agree to be financially responsible for all of your use of the Services, where charges for the Services may be applicable. In order for Samsung to effectively render the Services hereunder, you need to have an active Internet connection.
3.3 The Services will be provided free of charge. However, where the relevant Samsung Products are out of warranty, the Services may potentially not be offered free of charge. In this case, the Advisor will make any applicable charges and the mechanism for the calculation and payment of such charges clearly known to you, and obtain your approval prior to providing any Services. In addition, in order to provide the Service, it may be necessary to connect to a wired / wireless network. As such, you may incur data usage fees.
3.4 Personal Use Only. The Service is made available for your personal, non-commercial use only. Use of the Service to sell a product or service, such as troubleshooting services is expressly forbidden.
3.5 You agree that, in the course of providing the Services, the Company (through its Advisor), may temporarily take over control of your Samsung Product. You also agree that the Advisor will, if necessary or appropriate for him/her to do so, have access to your Samsung Product’s specifications, memory capacity, system setting information, operating status, error history, usage history (log) and record the Service delivery history.
3.6 You agree that, during the provision of the Services to you by the Company, the Company may record, via screen capture, video recording, voice recording or other means, all activities of the remote support session and its Advisors in its provision to you of the Services. In addition, the Company may install firmware or updates developed by Samsung in order to solve technical problems, and such installation may delete the personal setting of the Samsung Product selected by you.
3.7 You further agree that, when your Samsung Product has to re-boot due to a technical error, a crash log-file containing that may contain some elements of the information described in Section 2 (Privacy) above, will be sent to the Service servers.
3.8 The Advisor may recommend to you, in the course of providing technical advice, third party software that will help remedy your technical problem. In such cases, you agree to undertake to abide by the terms and conditions, copyright and licensing terms governing the use of the third-party software as set out by the software provider or its distributor. The Company shall not be responsible whatsoever for the fitness, performance, and functionality of any third-party software.
3.9 The Company may accept instructions in connection with the Services from someone whom you have authorized to Company prior to the Services and, you agree that you will be responsible for all use and resulting consequences of use of the Services, whether or not the conducted service was authorized by you.
4.1 The Company will use reasonable efforts to diagnose your technical problem and provide you with technical assistance for Samsung Products, including where such Samsung Products are used in conjunction with third party products and services. There is no guarantee that the Company will be able to solve the reported issue. However, some issues may not be resolvable during one or more phone calls or remote connection sessions. If a physical assessment or repair of the product is required, our Advisor will suggest that such a product is referred for repair to one of the Company’s authorized service centers. The Advisor will assist with reference to an appropriately located service center. You may choose to utilize the services of the service center at your discretion and at your sole risk. Alternatively, if the Advisor considers that any issue or fault lies with a third party product or service, the Advisor will suggest that you contact the manufacturer or provider of that other product or service.
4.2 The Company may suspend the Services where necessary for operational reasons such as repair, maintenance or improvement or because of an emergency. In such an event, the Company will endeavor to restore the Services after suspension as soon as reasonably possible.
4.3 The Company may, for operational or other reasons, change any of the support line numbers or the specification of the Services. Any such changes will not materially affect the Services you receive from us.
4.4 Whilst we make every effort to help protect our customers from computer viruses and security exploits, the Company does not accept any liability for problems caused by either. The Advisor may provide, where possible, information on how to obtain basic help should either affect our customers; however, problems relating to security exploits are excluded from the Services.
5.1 The Company does not guarantee, represent or warrant that your use of the Services will be uninterrupted or error-free. While the Company endeavors to ensure that the Services are normally available during the regular business hours, the Company shall not be liable if for any reason the Services are unavailable at any time or for any period. Access to the Services may be suspended without notice at the Company’s sole discretion due to any reason or no reason including system failure, maintenance or.
5.2 You expressly agree that your use of, or inability to use, the Services is at your sole risk. Accordingly, to the maximum extent permitted by law, the Company provides you with the Services on the basis that the Company excludes all representations, conditions and other terms and expressly disclaims any warranty of any kind, either express or implied, including all implied warranties of satisfactory quality, fitness for a particular purpose, suitability, reliability, timeliness, accuracy, completeness, security, title and non-infringement which, but for these Terms, might have effect in relation to the Services. Notwithstanding anything to the contrary in these Terms, in no event shall the Company be liable to you for any amount in excess of the amounts actually paid by you for the Services, if any.
5.3 In no case shall the Company, or any other party (whether or not involved in building, managing or delivering the Services), and any of the Company’s group companies, its directors, officers, employees, affiliates, agents, contractors or licensors be liable to you or any third party for any direct, indirect, incidental, punitive, special or consequential loss or damages including without limitation any loss of use, profits or data arising from your use of the Services or for any other claim related in any way to your use of the Services or your use of or inability to use information or assistance given as part of the Services including but not limited to any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of, or inability to use, any content, transmitted or otherwise made available during the Services, whether online or offline, the deletion of your data, information or content stored on your Samsung Products, even if advised of their possibility whether such losses or damages arise in contract, negligence, tort or otherwise.
5.4 The Company does not represent or guarantee that the Services will be free from loss, corruption, attack, viruses, interference, hacking or other security intrusions, and the Company disclaims any liability relating thereto. You shall be responsible for backing up your own system and if your use of the Services results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
5.5 The information, documents, software and other materials contained on the Service are provided "as is". We try and ensure that such materials are accurate and up to date, but we cannot be responsible for any errors, faults or inaccuracies. Our liability to you as explained above remains unaffected by this. COMPANY’S TOTAL LIABILITY TO YOU FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY WILL BE LIMITED TO THE AMOUNTS PAID TO COMPANY BY YOU FOR THE SERVICES OR, IN THE EVENT THAT COMPANY HAS MADE THE SERVICES AVAILABLE TO YOU WITHOUT CHARGE, COMPANY’S TOTAL LIABILITY WILL BE LIMITED TO $20. IN NO EVENT WILL COMPANY BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, BUSINESS, PROFITS OR ABILITY TO EXECUTE) OR FOR THE COST OF PROCURING SUBSTITUTE PRODUCTS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE EXECUTION OR PERFORMANCE OF THE SERVICES, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THE FOREGOING LIMITATIONS WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. Nothing in these Terms shall affect your statutory rights as a consumer.
5.6 Nothing in these Terms shall act to exclude or limit the Company’s liability for death or personal injury caused by negligence, fraud, misrepresentation as to a fundamental matter or any other liability which may not by applicable law be excluded or limited.
5.7 The Company shall not be liable for any failure to perform its obligations if the Company is prevented from doing so by an event beyond the Company’s reasonable control (which may include, without limitation, strikes; labor disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines, or other equipment; fire; flood or storm).
5.8 If you are dissatisfied with any part of the Services or with these Terms, your sole and exclusive remedy is to stop using the Services. You may make a complaint about the Services, should you wish to do so, by contacting Samsung Customer Service at1-800-SAMSUNG (726-7864) and/or, depending on the issue, submitting your complaint on the form that may be provided to you.
5.9 Company reserves the right, in its sole discretion, to change, improve and correct the Services. The Services may not be available during maintenance breaks and other times. The company may also decide to discontinue the Services or any part thereof in its sole discretion. In such a case, you will be provided with prior notification.
By using the Services, you agree to indemnify and hold the Company and any of the Company’s group companies, their respective directors, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any claims arising out of your breach of these Terms, your misuse of the Services, any action taken by the Company as part of its investigation of a suspected breach of these Terms or as a result of its finding or decision that a breach of these Terms has occurred. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any claim which is subject to indemnification by you under these Terms, in which event you will (from that time onwards) have no further obligation to provide indemnification for that claim.
7.1 These Terms are between you and the Company and are governed by the laws of the state of New York and by accepting these Terms or by your use of the Services, you are agreeing that such Terms and all other aspects of the Services will be construed in all respects in accordance with the laws of the state of New York, USA applicable to the agreement entered into and to be wholly performed therein, and you agree to submit to the non-exclusive jurisdiction of the courts of the state of New York, USA
7.2 The Company may delay or waive enforcing its rights under these Terms without losing them.
7.3 You agree that the Company may sub-contract the performance of any of its obligations or may assign these Terms or any of its rights or obligations without giving you notice.
7.4 These Terms form the entire understanding between you and the Company concerning your use of the Services and supersede all previous agreements relating to the Services.
7.5 If any part of these Terms is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall remain in full force and effect.
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As part of our ongoing partnership with Samsung, we're now creating a Mobile Customer Experience Centre team in Leeds. We're looking for people who are passionate about technology to help our customers get to grips with their Samsung phones and tablets. ... Customer Relations Case Handler. Your kind of customer service is a step above. This ...
Customer Relations Advisor - Samsung Leeds, West Yorkshire £21000 - £22000 per annum CCM Permanent Expired Apply Job Title: Customer Relations Case Handler Location: Arlington Business Centre Salary: £21,000 up to £22,000 Start Date: 11th February 2019 Shift/Hours: Hours of work are between 8am - 10pm Monday to Sunday, working 5 days out of 7
Customer Service Complaints Case Handler Capita 3.1 Remote £22,347 a year Permanent + 1 Weekend availability + 1 Additional job details Remote In-person Delight customers with quality customer service, meeting their needs with the right outcome and demonstrating the added value. Shift/Hours: 37.5 hours per week. Posted 14 days ago · More...
Samsung Electronics has assembly plants and sales networks in 80 countries and employs around 370,000 people. Since 2012, Kwon Oh-hyun has served as the company's CEO. Samsung complaints contacts. Call Customer Care on 1.866.SAM.4BIZ. Call Product Support on 1-800-726-7864 (1-800-SAMSUNG) Tweet Samsung Customer Care. Watch Samsung. Tweet ...
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Customer Relations Case Handler Job Description: Samsung Customer Support At Capita Customer Management, we've teamed up with Samsung to create a Centre of Excellence at our fantastic offices at Arlington Business Centre in Leeds. What's a Centre of Excellence? Together with Samsung, we want to go beyond just making our customers happy.
Case Handler. CDA 3.8. Remote in Langar. £19,080 - £19,635 a year. Full-time. Monday to Friday. Keeping records of customer interactions, comments, and complaints throughout their journey. (Shifts operate between the hours of Monday to Friday 0830 -1800…. Posted.
Customer Relations Case Handler Huddersfield, England, United Kingdom. 3 followers 3 connections. Join to connect ... Back Submit. Experience Case Handler Samsung Electronics Feb 2019 - Present 4 years. Leeds, England, United Kingdom O2 (Telefónica UK) 5 years 1 month Retail Advisor
We are looking for multiple Customer Complaint Case Handlers to join our Customer Relations team to provide high quality customer service to a vast spectrum of customers and clients. As a Customer Complaint Case Handler, you will be responsible for handling customer complaints through all forms of communication. Confident and empathetic, you ...
Case Handlers seekers, problem solvers, investigators and analysts at heart, they thrive on investigative work; tracking down information, asking the right questions, knowing where to look and collating everything they have found to gain insights that can be used to make decisions. Case Handlers can also have job titles like Remediation Analyst ...
Job Title: Customer Relations Case Handler Location: Working from home initially, but must be able to work from our office in Arlington Business Centre, potential for office based training. Salary: £21,060 Shift/Hours: Flexible between Monday - Sunday 8am - 8pm, working 5 days out of 7. Job title: Customer Relations Case Handler Job Description:
Customer Relations Advisor - Samsung Leeds, West Yorkshire £21000 - £22000 per annum CCM Permanent Expired Apply Job Title: Customer Relations Advisor Location: Arlington Business Centre Salary: £21,000 rising to £22,000 after probation Start Date: 7th January 2019
Samsung Support Form. Twitter. @SamsungUS. You can also contact the complaint department via postal mail. Simply copy this postal address in your letter: Samsung Corporate Head Office address. 85 Challenger Rd, Ridgefield Park, NJ 07660, USA.
The Customer Relations Case Handler supports the resolution of customer complaints via live Internet chat and other real-time Internet applications, e-mail or phone calls. This is a...
Options. 09-14-2020 08:16 AM (Last edited 09-14-2020 08:16 AM ) in. Galaxy A. First email them on [email protected] [email protected] If still your complaint isn't solved find a good lawyer and talk to him. (You can reply to this comment if you need any help for this process). 2 Likes.
Call our Samsung Customer Care line. 6. Contact a Samsung Care Pro at 1-800-726-7864 from 8 AM - 12 AM EST 7 days a week. Please advise the Samsung Care Pro that you wish to use Remote Service. Then a 6 digit PIN code will be provided by the Samsung Care Pro.