what is assignment lookup rules in servicenow

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Handling Assignment Rules in ServiceNow

In ServiceNow, if one is looking for automatic assignments then he can rely on the instance’s ability to assign the tasks automatically to different users and groups depending on the specified conditions. In order to achieve this, ServiceNow has the following modules:

• Assignment Lookup Rules
• Assignment Rules

Assignment Lookup Rules:

This module appears under the ‘System Policy application’ menu. This table is basically generated out of the box as its definition is provided in the ‘Data Lookup Definition’ table in the instance, specifically for field assignments in the incident table. Assignment lookup rules mainly provide the functionality of changing any field value and not just the assignment fields.

Assignment Rules:

This module appears under the ‘System Policy application’ menu. It helps to automatically assign the tasks to a particular user or a particular group using the assigned_to and assignment_group fields respectively, depending on the specified set of conditions. One can define these assignment rules readily for their desired table.

Following are the steps for defining the assignment rule:

• Navigate to System Policy -> Assignment -> New

• From the above figure, one can see that the dot-walking can also be done in the condition builder field. Just select the ‘Show Related Fields’ option in the condition and then select the appropriate attribute.
• Further, in the ‘Assign To’ tab, select the appropriate user and group to whom the task is to be assigned.

If two assignment rules conflict, then the assignment rule with the lowest execution order runs first. The lower the execution order, the higher is the precedence.

Distinguishing Factors between the Data Lookup Rules and Assignment Rules:

Precedence among the assignment rule and business rule:.

In certain circumstances, the business rules gain precedence over the assignment rules.

The business rules and assignments rules run in the following order:

• All the ‘before record insert’ business rules having order less than 1000.
• First and foremost, assignment rule with lowest execution order and matching condition.
• All the ‘before record insert’ business rules having order more than 1000.
• All the ‘after record insert’ business rules.

We are pretty sure that this blog must have given an overview of dealing with Assignment Rules in ServiceNow.

Any comments\suggestions are most welcome. We have posted further blogs as well on other topics and will frequently come back with something innovative.

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Routing and assigning customer service cases

The case routing feature uses matching rules and\n assignment rules to identify customer service cases that meet certain conditions and then route\n those cases to customer service agents.

Create one or more matching rules that establish specific conditions that a\n case must meet before it can be routed to an agent. Then use an assignment rule to route\n those cases to agents based on product knowledge and availability. You can also invoke the\n MatchingRuleProcessor API to execute the matching rules and return a list of users\n (sys_ids).

Matching Rules

Matching rules are based on two defined sets of conditions, one that\n identifies specific case attributes and another that identifies the agent resources best\n suited to handle cases with these attributes. Matching rules are created using the Matching\n Rule form.

To identify case attributes, select a table that stores the task type (for example, the\n Case table) and then use a condition builder to create one or more conditions that a case\n must meet before being routed. For example, you can build conditions for a specific account\n and product or for a specific product and priority level.

• Simple : select the resource name from a list of users.
• Advanced : build conditions that filter the available agent\n resources. These conditions can be based on user role, agent group, specific skills,\n work load, or agent availability.
• Scripted : create a customized script to identify agent\n resources.

Assignment Rules

• The table for the task type and the conditions that must be met before the task is\n assigned.
• The user or the group to which the task is assigned.
• Invoke the MatchingRuleProcessor API \nAfter you create one or more matching rules, you can invoke the MatchingRuleProcessor API and run the rules.
• Reverse matching \nReverse matching uses the same matching rules to match tasks to a resource rather than resources to a task.
• Assignment rules module

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Setting the Assignment group with Assignment Rules

Assignment Rules are a simpler alternative to Data Lookup. While Data Lookup is very powerful, allowing you to set any field, it does involve a quite a bit of configuration, including creating a new table.

In contrast, an Assignment Rule uses the simpler condition builder to specify when it should run. If it matches, then it'll either populate the Assigned to and Assignment group fields with a hardcoded value, or you can use a script. We have got the group we want to use in a property, so this option is perfect. Follow these steps:

• Name : Assign to External Team
• Table : Maintenance [x_hotel_maintenance] ...

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Utah Now Platform Administration

Assignment lookup rules example, table of contents.

• How the Now Platform works
• Activate a plugin on a personal developer instance
• Request a plugin
• List of plugins (Utah)
• Find components installed with an application
• Add a system property
• Create a system properties module
• Handle HTTP 500 errors
• Query join and complexity size limits
• NTLM authentication
• Proxy servers for SOAP clients
• Bypass the proxy server
• Select your adoption blueprint
• Install applications for an adoption blueprint
• Subscription Management overview
• Configure the color-code threshold
• Domain separation and Subscription Management
• Analytics and Reporting Solutions for Subscription Management
• Types of subscriptions
• Subscription form
• Why a subscription might not appear in the list
• Monitor Capacity subscription calculations to stay in compliance
• View subscription history reports
• View subscription roles
• View subscription applications and plugins
• View a subscription's users
• View user subscription history
• Allocate a group to a subscription
• Remove a group from a subscription
• Grandfathered and exempted tables
• Map your custom applications
• Map your custom tables
• Remove individual user access to a custom table by role or group
• Remove access to a custom table for large numbers of users
• View App Engine V2 subscription compliance
• Managing your subscription compliance
• User preferences
• Security jump start - ACL rules
• Create a user
• Deactivate the validation script during user creation
• User self-registration
• Add a new company
• Add a department
• Create a user group
• Add a user to a group
• Remove a user from a group
• Configure group types for assignment groups
• Hide groups
• Special administrative roles
• Read-only role
• Create a role
• Add a role to an existing role
• Assign a role to a group
• Assign a role to a user
• Audit user roles
• Define role delegators and delegate roles
• Prevent a role from being delegated
• Modify user administration system properties
• Impersonate a user
• Manage user sessions
• Non-interactive sessions
• Application Usage Overview dashboard
• ServiceNow Store Usage Overview dashboard
• Implementing Normalization Data Services using guided setup
• Normalized Company Names table
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• Change a normalized company name
• Table extension and classes
• Global default fields
• Tables module
• Delete a custom table
• Delete all records from a table
• Roll back patch upgrades or plugin activations
• Use the Deleted Records module to restore a deleted record
• Use the Delete Recovery module to restore a deleted record
• Use the Script Execution History module to roll back a Scripts-Background execution
• Rollback context properties
• Create a table index
• Create a task
• Assignment rules module
• Condition editor example
• Data lookup rules
• Precedence between data lookup, assignment, and business rules
• Workflow assignments
• Baseline assignment rules example
• Create an assignment rule
• Important Task table fields
• Journal fields
• Create a planned task
• Create a baseline
• Measure time and effort
• Important planned task table fields
• Planned task scripts
• Planned task hierarchy
• Configure rollup for planned task fields
• Reminder table
• Task table modifications
• Tasks workflow
• Activate Time Card Management
• Create a time sheet policy
• Set a time sheet policy as default policy
• Assign a time sheet policy to a user
• Create a rate type
• Create time cards and log time through Time Sheet Portal
• Submit time sheet through Time Sheet Portal
• Log time and submit time sheets of your resources
• Create a time sheet
• Submit a time sheet
• Approve or reject a time sheet
• Copy time cards from a previous time sheet
• Auto-generate time cards
• Submit a time card
• Approve or reject a time card
• Record time worked
• Manage costs
• Domain separation and Time Card
• Tools for driving tasks
• Request many to many task relations
• Plugin manifest
• Define a relationship type
• Define a task relationship allowed from the task relationship type record
• Modify the displayed field
• Mark as Solution button
• Define task relationships with UI actions
• Define a dictionary override
• Dictionary entry form
• Dictionary attributes
• Modify the Glide durations format
• Generate a schema map
• View the schema map
• Reference default many-to-many relationships
• Create a database view
• Add a table to the database view
• Example left join in creating a database view
• Specify a field to return
• Relabel a column
• Specify the number of records to return
• Test the database view
• Create a function field to perform a database function
• Display function results in a database view
• Use disjunctions in complex queries
• Database views in the base system
• Unique record identifier (sys_id)
• Create an archive rule
• Create a destroy rule
• Archive rule and destroy rule properties
• Manage archived data
• Stop an active archive rule
• Data archive table size limits
• Data migration process for archiving table data from non-reference fields to reference fields
• Export limits
• Form export
• Determining which list fields are exported
• Use a URL query to filter a list result
• Query parameters for display value and header
• Export Set fields for display value and header
• System properties for display value and header
• Field types affected by export controls
• Default values for column headers and column values
• Exporting currency fields to Excel
• Call URL export programmatically
• Break up a large export
• Enable export debug logging
• Import an XML file
• Create a clone target
• Exclude a table from cloning
• Data preservation on cloning target instances
• Clone profiles for clone requests
• Cancel a clone
• Schedule cloning
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• View clone status
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• Roll back a clone
• Post-clone cleanup scripts
• Activate database rotation
• Activate table cleanup
• Mark records for deletion
• Preview affected records for deletion
• Schedule or execute a job to delete records
• Rollback a delete job
• Mark records for updating
• Schedule or execute a job to update records
• Rollback an update job
• Domain separation and Data Management
• Using the form designer
• Configuring the form layout
• Administering form personalization
• Administering form annotations
• Configure attachment system properties
• Disable attachments on a table
• Index attachments on a table
• Hide the attachment [view] link
• Configure attachment icons
• Create a UI macro for a formatter
• Create a formatter and add it to a form
• Activity formatter
• Process flow formatter
• Parent breadcrumbs formatter
• Approval summarizer formatter
• Override a formatter with macros
• Limit the number of activity stream entries
• Create a template using the Template form
• Create templates for related task records
• Create a template by saving a form
• Create records based on a template
• Create a module for a template
• Template bar
• Toggle the template bar
• Scripted templates
• Create a UI action
• Override a UI action for an extended table
• UI policies
• Advanced form configuration
• Choice list security
• Values to associate with choice labels for scripting
• Integer values for default choice lists
• Configure state field choice values
• View choice list definitions
• Add the condition count to a condition field
• Update a conditions field to use condition builder v2
• Database field type
• Dictionary entry data types
• Document ID field
• Function field
• Configure TinyMCE to allow deprecated tags
• Configure TinyMCE to allow JavaScript in URLs
• Formatting icons for the HTML field editors
• Extended functions
• Table functions in TinyMCE
• Customize TinyMCE attributes
• Highlight text in TinyMCE
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• Define video file types for HTML fields
• Disable user access to the image library
• Paste content into the HTML editor
• Image field type
• IP address field type
• Restrict the CODE tag in journal fields
• Validate HTML in journal fields
• Journal field display limits
• Enable the text field character counter
• Name-value pairs field type
• Target threshold colors attribute
• Territories assigned
• Dependent fields
• E.164 phone number field configuration
• Configure a territory phone display rule
• Enable dynamic creation for reference fields
• Configure cascade delete rules
• Define the reference key
• Display a reference field as a choice list
• Select a field as the table display value
• Tree picker lookup
• Reference field icon
• Configure the related incidents icon
• Configure the show workflow icon
• Constrain the assigned to field by role
• Constrain the assignment group field
• The INSTANCEOF operator in reference qualifiers
• Auto-complete for reference fields
• Recent selections
• Configure suggested text for string fields
• Configure suggested text for journal fields
• Supported wiki tags
• Create a Wikitext field
• Extend the functionality of a Wikitext field
• Make a field mandatory
• Change the field label or hint
• Delete a field from a table
• Hide email addresses in a watch list
• Configure order buttons on the watch list slushbucket
• Highlight list fields
• Modify string field length
• Specify a default field value
• Make a field dependent
• Require unique values for a field
• Define field styles
• Add auto-numbering records in a table
• Configure left padding of a system number in a table
• Prevent numbering gaps
• Enforcing unique numbering
• Installed with field normalization
• Enable a field type for normalization or transformation
• Create a raw field
• Run a single data job
• Run multiple data jobs
• Rollback a data job
• Create the normalization record
• Create a normal value
• Create aliases
• Apply aliases
• Create rules
• Coalesce records on a normal value
• Transform a field
• Create a transform definition
• Create a transform variable for a transform definition
• Create a script for a transform definition
• Create a transform category
• Pattern matching
• Domain separation and Field Normalization
• Installed with data policy
• Data policy fields
• Convert a UI policy to a data policy
• Convert a data policy to a UI policy
• Data policy debugging
• Create custom data lookups
• Configure the list layout
• Configure list calculations
• Omit record count in a list
• Configure list controls
• Advanced list control with scripts
• Controlling the sort sequence used to display lists
• Configure list editor properties
• Configure list control settings for the list editor
• Example - Restrict a table
• Example - Restrict a field
• Example - Restrict a field with a script
• Example - Restrict a field with a condition
• User preferences for list editing
• Enable or disable personal lists
• Control which roles can personalize lists
• Manage personal lists
• Administer detail rows
• Suppress filters and breadcrumbs with list controls
• Use script includes to suppress filters and breadcrumbs
• Increase the allowed number of breadcrumb entries
• Use list controls in hierarchical lists
• Activate context ranking
• Create a ranking definition
• Apply a new sort order to a list
• Rank stories in a related list
• Action script for list context menus
• Dynamic actions script for list context menus
• onShow script for list context menus
• Predictive Intelligence for Contextual Search
• Features of Search administration
• Exploring Search Suggestions
• Schedule the Build Search Suggestions script
• Schedule suggestion pruning
• Set maximum age for searches used in suggestion generation
• Test regular expression patterns in Search Suggestion Exclusion List Rule entries
• Analyze search relevancy
• Use the GraphQL REST API to view suggestions created from external user searches
• Search Suggestions tables
• Domain separation and Search Suggestions
• Search signal tables
• Features of Zing text indexing and search engine
• Global search displays a page of matching results
• Default display fields for global search tables
• Search settings filter and group global search results by table
• Global search displays exact matching records
• Global search displays your most recent search queries and results in Next Experience UI
• Configure parallel processing of search groups
• Revert to the legacy global search UI
• Set the preview limit for global or workspace search in Next Experience UI
• Hide per-table search result counts in Next Experience UI
• Add a workspace application to the Unified Navigation search context menu
• Update a type-ahead suggestion
• Configure "Did you mean?" suggestions
• List search finds records from the current table
• Boolean operators allow conditional search results
• Quotation marks allow exact phrase searches
• Wildcard characters allow searching for patterns and variations
• Enable or disable the Zing junk filter
• Zing generates search results in four phases
• Zing filters search results with access controls
• Score search terms by inverse document frequency (IDF)
• Set the relative weight of a field
• Zing indexes punctuation as part of some words
• Zing indexes some HTML elements
• Configure a table for indexing and searching
• Configure a text index group to search across multiple tables
• Zing index and search dictionary attributes
• Reindex a table without impacting text search results
• Regenerate the text index for a single record
• Remove an index
• Remove an index for a specific field
• Remove the text index for a child table
• Change the query mode of an indexed table
• Text indexing statistics and status
• Configure tables to use the Japanese tokenizer
• Configure a global stop word
• Configure a table-specific stop word
• Enable automatic stop words for a table
• Disable a stop word in Zing
• Zing matches derived words with stemming
• Enable search synonyms
• Create synonym dictionaries
• Select synonym dictionaries for a table
• Disable synonyms for a table
• Debug synonym searches
• Enable and disable Search Suggestions in Zing
• Set the maximum number of suggestions Zing displays
• Installed with Zing
• Exploring AI Search
• Assign roles to AI Search administrators and users
• Create an indexed source
• Indexed source retention policies and filter conditions
• Indexed source attributes
• Field settings
• Perform a full table index or reindex for a single indexed source
• Perform a full table index or reindex for multiple indexed sources
• Create a search source
• Preview matching records for a search source
• Create a search profile
• Link a search source to a search profile
• Publish a search profile
• Create a synonym dictionary linked to a search profile
• Create synonyms
• Clone a synonym dictionary
• Link a synonym dictionary to a search profile
• Unlink a synonym dictionary from a search profile
• Delete a synonym dictionary
• Create a stop word dictionary linked to a search profile
• Create stop words
• Clone a stop word dictionary
• Link a stop word dictionary to a search profile
• Unlink a stop word dictionary from a search profile
• Delete a stop word dictionary
• Modify settings for a typo handling dictionary
• Exclude a term from a typo handling dictionary
• Default Genius Result configurations
• Activate Q&A Genius Results
• Activate People Genius Results
• Link a Genius Result configuration to a search profile
• Set the evaluation order for Genius Result configurations in a search profile
• Create a Genius Result configuration
• Link an NLU model and intents to a Genius Result configuration
• Create a result improvement rule
• Boost search results using a result improvement rule
• Block search results and Genius Results using a result improvement rule
• Promote search results using a result improvement rule
• Create a search application configuration for AI Search
• Create a facet in an AI Search application configuration
• Configure navigation tabs in an AI Search application configuration
• Auto-complete suggestions in AI Search applications
• Using search scripted post-processors in AI Search application configurations
• Search result sort options in AI Search application configurations
• Enabling and configuring AI Search in Now Platform applications
• Create a custom search matcher for global search
• Enable automatic domain updates for a referenced table
• Request the External Content for AI Search plugin
• Create an external content schema table
• Defining access permissions for external documents
• Mapping external users and groups to Now Platform users
• Components installed with External Content for AI Search
• Configure AI Search Assist for a record producer
• AI Search Assist roles
• AI Search Assist properties
• Domain separation and AI Search Assist
• Using AI Search
• Lemma and Unicode normalization
• Internationalization support for AI Search
• Machine learning relevancy in AI Search
• Content security in AI Search
• Encrypted fields in AI Search
• View AI Search ingestion log messages
• View all AI Search log messages
• Review ingestion history for an indexed source
• Enable session debugging for AI Search
• Diagnose search result access issues using the Search Preview UI
• Debug search source and content security filters
• Debug external content security filters for a Now Platform user
• Review record counts for indexed sources
• Plugins installed with AI Search
• Components installed with AI Search
• External Content for AI Search roles
• AI Search system properties
• Now Platform tables excluded from AI Search indexing
• Variable types supported by AI Search indexing
• AI Search index fields
• AI Search External Search User Mapping Table Data Source Relationship form
• AI Search Genius Result Configuration form
• AI Search Genius Result Configuration NLU Model Mapping form
• AI Search Results Improvement Rule form
• Child Table form
• Custom Matcher form
• Dictionary and AI Search Dictionary forms
• Dictionary Term form
• Field Setting form
• Indexed Source form
• Indexed Source Attribute form
• Indexed Source History form
• Navigation Tab form
• Record Producer Configuration form
• Rule - Action Mapping form
• Search Application Configuration form
• Search Profile form
• Search Profile - Dictionary Mapping form
• Search Profile - Genius Result Mapping form
• Search Profile - Search Source Mapping form
• Search Scripted Post-processors form
• Search Source form
• Sort Option form
• Suggestion Reader Group form
• Activate the Platform Analytics Solution for Advanced AI Search Management Tools
• AI Search Profile dashboard
• AI Search dashboard
• Create a cross-scope access privilege for the AI Search dashboards
• Customize the banner logo for the AI Search Analytics dashboard
• Configure Service Portal to send analytics data
• Search Preview UI for AI Search
• Advanced AI Search Management Tools reference
• Install AI Search for Next Experience
• Verify that your instance meets the prerequisites for AI Search for Next Experience
• Migrate Zing search application configurations to AI Search
• Enable AI Search for Next Experience
• Add a new Unified Navigation workspace search configuration to AI Search for Next Experience
• Revert to Zing as the Unified Navigation search engine
• Repair AI Search for Next Experience after activating a new Now Platform language
• Enable search-based auto-complete suggestions in AI Search for Next Experience
• Using AI Search for Next Experience
• administer/ai-search/reference/ais-ne-global-search-nav-tabs.html
• Components installed with Contextual Search
• Contextual search concepts
• Contextual search components diagram
• Contextual search properties
• Define a search context
• Configure table for a contextual search
• Create a filter configuration using mapping
• Create a filter configuration using scripts
• Configure search resource context properties
• Set a search context as default
• Set the default source for search context
• View a searcher
• Show the related search box in a form
• Add multiple search fields for contextual search
• Add additional resources to the source selector of a form
• Edit search resource display field record
• Specify fields for the Cxs_popup view
• Modify or disable search actions available for contextual search
• Enable viewing of search results for the current and another selected user
• Define contextual search for record producer
• Provide knowledge in incident email notification
• Edit an email notification for the search results
• Specify field for attached Knowledge article links
• Run a report on contextual search usage
• Domain separation and Contextual Search
• Intelligent Search for CMDB
• Personalize the system date format
• Personalize the system time format
• Configure the date picker for the list editor
• Time worked
• Display resolve time as a duration
• Export date and time formats
• Default schedules
• Create a holiday schedule for multiple regions
• Parent and child schedules
• Schedule fields
• Schedule entry fields
• Schedule for the fifth instance of a week date
• Repeat a monthly schedule
• Invoke the Schedule page and view a calendar
• Schedule calendar
• Domain support and schedules
• Automate generation and distribution of a report
• Automatically generate something from a template
• Automatically run a script of your choosing
• Special cases in job schedules
• View a schedule item
• Event registry
• Register an event
• Escalation intervals and pause conditions
• Create a business calendar
• Create a business calendar group
• Define business calendar entries
• Define business calendar filtering options
• Pair business calendars with packages
• Activate Fiscal Calendar plugin
• Generate a fiscal calendar
• View, modify, and validate fiscal periods
• Set a system time zone
• Change the time zone choice list
• Change a time zone in a scheduled report
• Change a time zone in a scheduled data import
• Define a relative duration
• Use a relative duration
• Metric definitions
• Time configuration SLAs
• Time worked fields
• Create a timeline page
• Customize the timeline page span style
• Timeline sub item
• Display a metric as a timeline
• Make a timeline visible to a selected user
• Range calculator scripts
• Changes in perspective
• Managing spans
• Components installed with Client Transaction Timings
• Timing values
• Locale settings
• Session and reference currency
• Single-currency mode
• Price fields
• Default currency values in forms
• Default currency values in reports
• Default currency values in lists
• Default currency values in import and export
• Default currency values in scripts
• Understanding FX Currency values in forms
• Understanding how FX Currency field conversions work
• Understanding FX Currency values in lists and reports
• FX Currency values in import and export
• Control default currency field configuration and use in an instance
• Change default currency decimal places
• Configure default currency fields in audit records
• Configure the currency optimizer
• Schedule the rate update job
• Use your own currency-conversion rates
• Add conversion rates using a custom rate table
• Configuring FX Currency global settings
• Add an FX Currency field to a table
• Identify the FX Currency field and its display parameters
• Set the reference currency
• Specify the rate table and date source for currency conversions
• Select the rate and target table fields used for filtering
• Updating the Currency Instance record
• Life cycle of records containing FX Currency fields
• Dot-walkable Currency Instance fields
• Activate Localization Framework
• Components installed with Localization Framework
• Localization Framework support for catalog builder in Service Catalog
• Virtual Agent Designer integration with Localization Framework
• Localization Framework support for Natural Language Understanding models
• Localization Framework support for Surveys
• Localization Framework support for Knowledge Base
• Localization Framework support for email notifications
• Localization Framework support for HR Service Delivery
• Create and configure a custom artifact
• Create a processor script
• Processor script functions
• Create a UI action for the custom artifact
• Read script helper functions for LFDocumentContentBuilder
• Create a custom email subflow
• RWS Translation Management System spoke
• Configure RWS TMS in the Localization Framework
• XTM Translation Management System spoke
• Configure XTM TMS in the Localization Framework
• Integrate with a translation management system
• Create a custom translation management system
• Configure the Localization Framework preferences
• Localization Framework Roles
• Workflows in the Localization Framework
• Creating Localization Project
• Adding localization request items to a project
• Request translations for Service Catalog items
• Request adhoc translation for Service Catalog items
• States of localization projects and tasks
• Translation modes
• Fulfill a localization task
• Approve a localization task
• Error messages in the Localization Framework
• Request translations from Insights Dashboard
• Define locales
• Activate a language
• Set the default language for an instance
• Set a fallback language
• Configure a language as reading from right to left
• Ensure that translated choices appear for applications added by plugins
• Create regions for language selection in portals
• User specific language
• Languages table
• Translated Name / Field table
• Message table
• Field Label table
• Choices table
• Translated text table
• Debug translations
• Localize price fields
• Set up locations
• System localization properties
• List non-translated items
• Create a new choice record
• Create a new language record
• Translate a client script message
• Translate a field label
• Translate a field value
• Translating text fields
• Translate a related list name
• Import a translation from an Excel spreadsheet
• Translate to an unsupported language
• Translating the knowledge base
• Translating Service Catalog cart labels
• Activate Dynamic Translation
• Dynamic Translation properties
• DynamicTranslation API
• Create a credential for the MicrosoftTranslation alias
• Create a connection for the MicrosoftTranslation alias
• Activate the Microsoft translator configuration
• Create a credential for the IBMTranslation alias
• Create a connection for the IBMTranslation alias
• Activate the IBM translator configuration
• Create a Java KeyStore certificate
• Attach a Java KeyStore certificate to Google Cloud Translator Service spoke
• Create a JWT signing key for Google Cloud Translator Service spoke
• Create a JWT provider for Google Cloud Translator Service spoke
• Configure the credential for the GoogleTranslation alias
• Configure the connection attributes for the GoogleTranslation alias
• Access Dynamic Translation spoke actions from the Flow Designer
• Actions in Dynamic Translation spoke
• Language Detection spoke
• Create a translator configuration
• Create a language code mapping
• Migrate to version v3 of a translator configuration
• Limitations in Dynamic Translation
• Enable dynamic translation for a field
• Error messages in Dynamic Translation
• Translate a knowledge article from a translation task
• Dynamic Translation for Agent Chat overview
• Request for domain separation in Dynamic Translation
• Set up Google Maps API
• Activate a supported Microsoft SCCM plugin
• SCCM data import process and source tables
• Configure the SCCM integration and schedule an import
• Activate SCCM Asset Intelligence scheduled imports
• Upgrade the SCCM integration version
• Migrate the Verizon eBonding Integration to a Production System
• Request Google custom search integration
• Legacy Import set data for Altiris
• Legacy: Web services import set tables for Altiris
• Computer Telephony Integration
• Integrating ServiceNow with your Intranet
• Direct JDBC Probe
• JDBC Probes via Data Source
• Select * JDBC Probe short cut
• Using the Work Element
• Build a search provider for your instance
• Syslog probe
• Domain separation in third-party application and data source integration
• System mailboxes
• Enable basic email
• Enable using your own SMTP server
• Enable using your own POP3 server
• Enable using your own SMTP and POP3 servers
• Activate the OAuth email authentication plugin
• Enable OAuth 2.0 for email
• Set email address filters
• Create a system address filter
• Activate S/MIME Email
• Import an S/MIME key pair
• Upload a CA certificate
• Upload an email certificate
• Enable S/MIME
• Create an email account
• Create email account groups
• Enable email account group processing
• Monitor email account groups
• Create an email reader job
• Outbound mail configuration
• Inbound mail configuration
• Email image filtering properties
• Email digest properties
• Advanced email properties
• Message body size limit properties
• Attachment limit properties
• Activate email filters
• Create an email filter
• Activate Email Service
• Grant access to the Email API
• Create notification categories
• Convert legacy email notifications to rich HTML
• Control visibility to email records generated by notifications
• Advanced conditions for email notifications
• Edit HTML content in an email notification
• Document attachments on an email notification
• Line breaks in email notifications and rich HTML
• Preview email notifications
• Time zone for email notifications
• Specify alternative outbound email addresses for notifications
• Specify an outbound email address for a particular language
• Notification variables
• Enable links to records
• Change the link text
• Link to related records
• Content page links in email notifications
• Email unsubscribe
• JavaScript in emails
• Mail script API
• Example scripting for email notifications
• Useful attachment scripts
• Baseline email notifications
• Notification example: notify an assignment group of updates to Priority 1 Incidents
• Notification example: notify task assignees
• Create an email template
• Apply a template to an email notification
• Convert an email template to rich HTML
• Add blank lines in an email template
• Map date fields to iCalendar variables
• Create iCalendar invitations for custom tables
• Create an email layout
• Activate the Email Retention plugin
• Archive email manually
• Create a custom watermark prefix for email notifications
• Omit an email notification watermark
• Hide email watermarks globally
• Create or modify email digest intervals
• Configure email digests
• Enable email digest in Next Experience
• Enable an email digest in Core UI
• Activate Glide Notification Translation
• Activate Translated Email Retention
• Enable static translation
• Request a translation for an email notification, template or layout
• Enable dynamic translation
• Configure the note banner for translated emails
• Enable dynamic translation for email notifications
• Domain separation and Notifications
• Email diagnostics
• System email log and mailboxes
• Message logs for individual emails
• Push notification system
• Activate push notifications
• Installed with push notifications
• Push notification properties
• Create a push message
• Create a notification using a push message
• Add a push notification to the Push Default Registrations table
• Upload a push certificate to your instance
• Create a push application record for your custom app
• Create push message content
• Create a push message attribute definition
• Create an attribute value or action for a push message
• Create a push action
• Requeue failed push notification messages
• Activate the Push Retention plugin
• Archive push notifications manually
• Set notification preferences
• Customize system notifications
• Modify a notification
• Delete a custom notification
• Add a new notification delivery channel
• Edit a delivery channel
• Create personal notifications
• Select a service provider
• SMS notification advanced scripting
• Make a notification mandatory
• Force a notification to be sent
• Filter device notifications using a schedule
• Edit the schedule or filter of an existing notification message
• Create notification channels
• Modify notification channels
• Delete a notification channel
• Apply notification conditions
• Request the Messaging Notification plugin
• Install the Now Actions messaging app
• Configure message content
• Create a messaging notification
• Link your ServiceNow user account to your Slack or MS Teams account for Now Actions
• Configure system settings
• Unlink your ServiceNow user account from your Slack or MS Teams account for Now Actions
• Set up notifications for a custom Slack app
• Parse an email thread
• Create a provider notification
• Create and add additional recipients
• Create default content in a provider
• Create custom notifications in Next Experience
• Implementing notification action with a script
• Create a scriptable notification action
• Create a flow notification action
• Add actions to the notification content
• Enable the email client for a table
• Components installed with the email client
• Define email client recipient qualifiers
• Define email client from addresses
• Create an email client configuration
• Create an email client template
• Define a quick message
• Enable SMS delivery with the email client
• Activate Email - Support for Email Processing by Microsoft Graph API
• Configure an OAuth profile to use a client ID and secret for token generation
• Configure a JWT provider
• Generate a SHA-1 thumbprint
• Create OAuth API script
• Create an email account for Microsoft Graph (receive)
• Criteria for matching email to inbound actions
• Create an inbound email action
• Accessing email object variables
• Email user matching
• User impersonations and inbound actions
• Enable automatic user creation
• Allowing locked out users to process inbound email actions
• Redirecting email to the instance POP3 account
• Setting field values from the email body
• Integrate inbound events
• Reprocess received emails
• Inbound email action examples
• Specifying the inbound email processing order
• Add a state model and transitions
• Implement process flow and UI actions with a state model
• Installed with State Model
• Define a metric
• Sample field value duration script
• Metric instance
• Event states
• The incident events business rule
• Sample scripts from the change events business rule
• Script actions
• Global events
• Create an event
• Reprocess an event
• Pass event parameters from a workflow to a notification
• Move an event
• Create a table type check
• Create a column type check
• Create a script only check
• Advanced linter check scripts
• Create a check suite
• Execute an update set scan
• Execute an app scan
• Execute a test scan
• Execute a full scan
• Schedule a full scan
• Execute a suite scan
• Schedule a suite scan
• Progress status of a scan
• Execute a reactive scan
• Scan results
• Mute a finding
• Creating scan tasks
• Implement the Instance Scan dashboard
• Customize table cleanup policies
• Implement a scan timeout threshold
• Create a new check timeout system property
• Response time on forms
• Network response times
• Browser settings and performance
• Slow mutex locks record detail
• Slow events log record detail
• Slow scripts log record detail
• Slow interactions log record detail
• Slow transactions log record detail
• Use a slow query log
• Generate an index suggestion for a slow query
• Review index suggestions for slow queries
• Export an index suggestion to a non-production instance
• Schedule an index suggestion for creation
• Test index performance
• Schedule an index to be dropped
• Create a transaction call chain register
• Review a transaction call chain
• View and kill active transaction
• Canceled-transaction logging to a table
• Import set performance
• Thread performance monitoring
• ServiceNow Performance dashboards
• Asynchronous Message Bus (AMB)
• Instance View
• MySQL Global Status
• ServiceNow Servlet
• Slow Pattern
• Application Insights overview graphs and metrics
• Application Insights detail graphs and metrics
• Monitoring users and transaction performance through Application Insights
• Monitoring semaphore queue efficiency through Application Insights
• Monitoring database performance through Application Insights
• Monitoring event queue efficiency through Application Insights
• Monitoring MID server performance through Application Insights
• Troubleshoot a slow pattern
• Troubleshoot a scheduled job through Application Insights
• Application Insights p1 prediction model
• Configure Application Insights thresholds
• Configure Application Insights threshold triggers
• Components installed with Application Insights
• Application Insights properties
• Apply table rotation
• View a table hierarchy and the extension model
• Add a module to test connection speed
• Add variable information to the cancellation message
• Enable transaction quota debugging
• Configure a transaction quota rule
• Example system log messages
• Modify the transaction cancellation page
• Application-quota property
• Configure an application-quota rule
• Use table extension
• Create an operational toggle
• Create an operational toggle level to define thresholds
• Create run level toggle mapping
• Upgrade Preview module
• Factors affecting upgrade duration
• Upgrade Monitor schedule states
• Building your Upgrade Plan
• Refreshing your Upgrade Plan
• Installing your Upgrade Plan
• Preview Upgrade Plan
• Review skipped records with upgrade plan
• Upgrade History module
• View previewed upgrade
• Preview predicted changes
• Upgrade Progress
• View loaded files for a plugin
• System Upgrade form
• Upgrade details form
• Resolve Conflicts form
• Review skipped records using related lists
• Revert a customization
• Resolve a skipped update and set a resolution status
• Upgrade History Task form
• Update default labels in VTB view
• View import history
• Quick access to plugins and history records
• Explore upgrade history log
• Upgrade Center VTB Labels list
• Skipped Changes Reviewed related list
• Changes Applied related list
• Claim Outcomes to Review related list
• Upgrade Details related list
• Upgrade Monitor overview
• Upgrade Monitor
• Upgrade Summary Report
• System Upgrades form
• Upgrade Details form
• Enable and use debug upgrade
• Release version :  Utah Tokyo
• Updated Feb 2, 2023
• 1 minute read
• Table Administration

In this example, the Data Lookup Plugin assignment lookup rule automatically assigns any incident with the Category of Inquiry/Help and Subcategory of Email to Fred Luddy.

Related Content

The Assignment rules module allows you to automatically set a value in the assigned_to and assignment_group fields when a set of conditions occurs.

In this example, the assignment rule uses a condition statement to automatically assign any incident opened in the Network category to the system administrator in the Network assignment group.

Data lookup rules offer a generic way to change any field value, not just assignment fields.

Scripts, assignment rules, business rules, workflows, escalations, and engines all take effect in relation to a database operation, such as insert or update. In many cases, the order of these events is important.

An alternative to creating data lookup or assignment rules is to create one or more workflow tasks that assign a task record as part of a workflow.

A baseline instance contains certain assignment rules.

Create an assignment rule and apply it to a single table. Assignment rules are designed to run at the time you open a record.

You can define an assignment rule with Data Lookup and Record Matching Support.