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Customer Service Associate Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for Customer Service Associate Roles

Customer Service Associate Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service associate resume sample.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

A customer service associate resume sample that highlights the applicant’s related experience and transferable skills.


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Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service associate resume in 2024,    list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

List your capabilities in the skills section. - Customer Service Associate Resume

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Include any customer-facing experience. - Customer Service Associate Resume

Customer Service Advisor Resume Sample

Customer support specialist resume sample, customer success associate resume sample, client service specialist resume sample, client success associate resume sample, skills for customer service associate resumes.

Here are examples of popular skills from Customer Service Associate job descriptions that you can include on your resume.

  • Technical Support
  • SME management
  • Customer Relationship Management (CRM)
  • Customer Experience

Customer Service

  • Salesforce.com
  • Social Media
  • Customer Support

Skills Word Cloud For Customer Service Associate Resumes

This word cloud highlights the important keywords that appear on Customer Service Associate job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

Top Customer Service Associate Skills and Keywords to Include On Your Resume

How to use these skills?

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Sales Associate

Car Sales Rep resume emphasizing sales record and customer service skills.

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Resume Guide: Detailed Insights From Recruiters

  • Customer Service Resume Guide & Examples for 2022

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Customer Service Associate Resumes

  • Template #1: Customer Service Associate
  • Template #2: Customer Service Associate
  • Template #3: Customer Service Advisor
  • Template #4: Customer Support Specialist
  • Template #5: Customer Success Associate
  • Template #6: Client Service Specialist
  • Template #7: Client Success Associate
  • Skills for Customer Service Associate Resumes
  • Free Customer Service Associate Resume Review
  • Similar Customer Service Resume Templates
  • Other Administrative Resumes
  • Customer Service Associate Interview Guide
  • Customer Service Associate Sample Cover Letters
  • Customer Service - 2024 Resume Guide
  • Alternative Careers to a Customer Support Representative
  • All Resumes
  • Resume Action Verbs

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resume of customer service associate

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24 Customer Service Resume Examples for 2024

Stephen Greet

Customer Service Resume

  • Customer Service Resumes by Experience
  • Customer Service Resumes by Role
  • Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 24 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

  • The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

resume of customer service associate

  • Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
  • Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
  • We suggest bold (but not garish) colors in the header and titles to draw attention.
  • Say goodbye to excess white space by adding some relevant projects you’ve worked on.
  • Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

Customer Service Associate Resume Example with 5 years experience

  • Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
  • Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
  • For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Customer Service Manager Resume Example with 9 years experience

  • Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
  • Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
  • If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Call Center Resume

Customer service call center resume example with telemarketing experience

  • It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
  • If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Customer service bank resume example with 4 years of experience

  • Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Insurance customer service resume example with 11 years experience

  • Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

Client service manager resume example with 11 years experience

  • And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Customer Service Specialist Resume Example with 10 years experience

  • Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
  • Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

Retail Customer Service Clerk Resume Example with 2 years experience

  • The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
  • We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
  • Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Customer Success Manager Resume Example with 10+ years experience

  • Challenge yourself to prove your impact with metrics.
  • For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
  • Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

Bilingual Customer Support Resume Example with 7 years experience

  • For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
  • Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
  • Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Customer Service Consultant Resume Example with 20+ years experience

  • Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
  • Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
  • Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

Customer Service Agent Resume Example with 7 years experience

  • As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
  • Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
  • Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Customer Service Success Specialist Resume Example with 5 years experience

  • Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
  • Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
  • Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

Customer Service Coordinator Resume Example with 8 years experience

  • That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
  • A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

Customer Service Advisor Resume Example with 13 years experience

  • Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
  • Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

Customer Service Technician Resume Example with 4 years experience

  • It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
  • Don’t be afraid to highlight your  hobbies and interests on your resume .
  • But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

Customer service representative resume example with 5 years experience

  • So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Call center customer service resume example with 5 years experience

  • Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Professional customer service resume example with 10+ years experience

  • Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

Customer service supervisor resume example with 3 years experience

  • If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

Remote customer service resume example with 2 years experience

  • By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Customer service sales resume example with 3 years experience

  • Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

  • Receptionist
  • Sales Associate
  • Front desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

  • Customer service skills
  • Formatting your customer service resume
  • Quantifying your previous impact
  • Customizing your resume for each job

resume of customer service associate

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

  • Answer telephone calls and emails promptly in Spanish and English
  • Maintain and extend client base through positive customer interaction
  • Excellent verbal and written skills in both Spanish and English
  • Strong organizational and analytical skills 
  • Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

  • Bilingual (Spanish and English)
  • Organized 
  • Strong verbal and written communication 
  • Proven customer success 
  • Empathetic 
  • Methodical and thorough documentation 
  • CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

  • Data analysis
  • Metrics-driven
  • Customer service reporting
  • Self-motivated
  • Social media
  • Creative problem-solver
  • Inquisitive

resume of customer service associate

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

  • Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
  • Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
  • The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
  • Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
  • Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

  • College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

Customer service resume objective

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

  • I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

Customer service resume summary

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

resume of customer service associate

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

  • Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
  • Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
  • Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
  • Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
  • Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
  • Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

  • Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
  • Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
  • Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

  • Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
  • Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
  • Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
  • No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

  • All of these are good ways to customize your job description points.
  • Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
  • Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

  • Outcomes like increased sales or error reductions are great metrics to include.
  • Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
  • Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

  • Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
  • Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

  • For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
  • Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

  • Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
  • Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

  • CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
  • Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

  • Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
  • Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

  • CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Customer Service Associate Resume Sample

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  • Reports to Operations Managers
  • Create feedback tickets for each case reviewed. Ensure the feedback is clear, concise and professional.
  • Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment
  • Follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety
  • Reports to Area Managers
  • Follow up field visits with client care calls, soliciting feedback on the quality of service and effectiveness of training sessions, contributing to the ‘Service Override’ assessment of the field team
  • Act as first support for technical issues including feed, call tracking and login issues
  • Manage a portfolio of client communities and listings, maximizing content by proactively seeking out new listings, enriching content and capturing current vacancy information
  • Complete on-boarding of new customers ensuring initial Customer Portal training is completed, monitoring usage and completing follow-up training as required
  • Promote usage of Apartments Network products, including user entry functionality by utilizing the Customer Portal to add and update listings, view exposure, lead statistics and reviews
  • Build and update listing ads as required ensuring correct lead destinations and property, user and contact information is correctly represented in the Customer Portal
  • Schedule photo, video, and Matterport appointments
  • Solicit feedback and ideas from customers as to how we can improve Apartment Network products and features or data they would find valuable
  • Retrieves and distribute mail. Needs to come from stockroom in a timely manner
  • Bookkeeping experience
  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
  • Sitting for long periods of time while using office equipment such as computers, phones and etc
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment
  • Monitors and tracks employee training to ensure completion, accuracy, and maintenance of all training (e.g., Safety, DOT, Worker's Comp, HAZMAT) records (e.g., PeopleSoft) and files
  • Coordinates and/or conducts training regarding employment benefits and safety; and schedules facilitators/trainers (e.g., in-store experts, vendors) and training participants
  • Communicates announcements and information to managers and associates; maintains company bulletin boards (e.g., post stock prices, post store system updates daily from LowesNet); and serves as site coordinator for company communication programs
  • Coordinates events such as meetings and employee gatherings/celebrations (e.g., Holiday meals); and plans and makes arrangements for meeting/gathering locations, logistics, and meals
  • Greets customers and responds to customer inquiries; addresses and/or escalates customer complaints, and notifies manager of any procedure violations

Professional Skills

  • Excellent customer service skills, outstanding phone skills, good typing skills
  • Effective written and verbal communication skills; proven analytical skills, solid, basic mathematical skills
  • Excellent planning, prioritization and organizational skills; proven experience in high volume/fast paced environment
  • Excellent verbal and written skills in German Or Good command of spoken German, basic written skills
  • Strong organisational skills with ability to effectively prioritise and manage time
  • Strong organisational skills and ability to effectively prioritise
  • Having good coordination skill and strong proactive skills

How to write Customer Service Associate Resume

Customer Service Associate role is responsible for customer, computer, organizational, interpersonal, microsoft, basic, excel, listening, english, analytical. To write great resume for customer service associate job, your resume must include:

  • Your contact information
  • Work experience
  • Skill listing

Contact Information For Customer Service Associate Resume

The section contact information is important in your customer service associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Telephone number

Work Experience in Your Customer Service Associate Resume

The section work experience is an essential part of your customer service associate resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous customer service associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service associate position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service Associate resume experience can include:

  • Effectively interact and negotiate with diverse work units at all organizational levels. Demonstrate analytical and problem-solving skills
  • Strong written and verbal communication skills, in order to gather information, clarify circumstances, and explain outcomes clearly and effectively
  • Demonstrates Valero’s Core Competencies on an ongoing basis. Assists in controlling credit card receivables; learns good credit granting skills
  • Effectively de-escalate customer issues using empathy, problem solving and conflict resolution skills
  • Demonstrate good problem solving and trouble shooting skills
  • Strong PC skills including experience with Microsoft Office products

Education on a Customer Service Associate Resume

Make sure to make education a priority on your customer service associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Associate Resume

When listing skills on your customer service associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service associate skills:

  • Strong communication skills – Strong verbal and written communication skills in English and Spanish
  • Basic problem solving skills Basic knowledge of Internet navigation Good communication skills including verbal and written
  • Effective communication skills and composure under pressure; clear and diplomatic writing skills
  • Proven customer service skills; ability to communicate effectively with customers and co-workers
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Demonstrate strong reading comprehension and writing skills to analyze and document interaction. Follow established procedures to meet customer/member needs

List of Typical Experience For a Customer Service Associate Resume

Experience for senior customer service associate resume.

  • Able to demonstrate excellent telephone manner and keyboard skills as well as good excel knowledge
  • Excellent communication skills and the ability to communicate confidently and effectively
  • Good customer services skills and good problems solving abilities
  • Demonstrate good keyboard skills
  • Effective time management skills and ability to prioritize work time to ensure productivity anddepartment standards
  • Experience on SAP, E-Commerce and Startec would be preferable and excellent Excel and Word skills
  • Oral communication skills and the ability to work effectively with others
  • Strong computer skills – Adobe Acrobat (advanced user) & MS Office experience is necessary
  • Demonstrate flexibility and strong collaborative skills

Experience For Seasonal Customer Service Associate Resume

  • Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
  • Extremely self-motivated with excellent time management and organizational skills. Excellent attention to detail
  • Excellent organizational skills in managing timelines of customer issue resolution
  • Excellent written & verbal communication and rapport building skills
  • Strong typing, phone, and computer navigation skills
  • Strong ability to effectively apply analytical techniques to solve problems

Experience For Lead Customer Service Associate Resume

  • Sense of urgency and good follow-up skills
  • Grants credit based on standard parameters, and utilizes good credit granting skills
  • Intermediate PC skills required in Excel & Word, together with good knowledge of e-mail and internet portals
  • Display effective oral and written communication skills
  • Exhibit effective oral/ written communications skills
  • Solid computer skills. The ability to navigate various systems, and use Microsoft Word and Excel
  • Demonstrated ability to function effectively as part of a team in a sales environment
  • Strong PC skills with the ability to toggle between multiple applications within Citrix environment

Experience For Encompass Customer Service Associate Resume

  • Good comprehension skills - ability to clearly understand and address customer issues appropriately
  • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
  • Quickly and effectively prioritize work time in various departments to meet business need
  • Excellent oral and written communication, analytical and organizational skills
  • Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
  • Utilize technology to perform tasks efficiently and demonstrate the ability to communicate effectively both orally and in written form
  • Provide Extraordinary Customer Experience through professional phone skills, emails and team involvement

Experience For Web Customer Service Associate Resume

  • Strong communication and problem solving skills, based on lean principles
  • +Demonstrated oral and written communication skills
  • Communicate correctly and clearly with both internal and external customers - Good comprehension skills
  • Very good written & verbal communication skills
  • Self motivated with strong customer service skills
  • Clear and effective communication skills,

Experience For Customer Service Associate, German Speaking Resume

  • Apply good use of time management skills
  • Excellent oral, written, telephone communication skills
  • Excellent communication skills through multiple media platforms (in-person, phone, e-mail, text, etc.)
  • Superior organization skills with the ability to work independently and prioritize work assignments
  • Answering incoming calls to the department and effectively dealing with all calls , with first call resolution where possible
  • Working skills in compiling reports
  • Working knowledge of Microsoft Office, Outlook, Excel and Word specifically - or similar programs. Keyboarding and Windows environment PC skills

Experience For Customer Service Associate With German Resume

  • Keyboarding and windows environment PC skills required (Word, Outlook, Excel and PowerPoint)
  • Outstanding oral and written communication, interpersonal, leadership skills are required to interact with all levels of the company
  • Typing, phone, and computer navigation skills
  • Outstanding organisation and time management skills
  • Keyboarding skills required (Microsoft Office)
  • Proficient computer/PC skills; locating, compiling and distributing requested files, documents and information
  • Problem solving skills as well as being highly organized and a team player

Experience For IT Customer Service Associate Resume

  • Experience with multi-tasking and prioritizing in a fast-paced team environment
  • Proven work experience with creating and maintaining databases
  • Responsible to create and maintain strong collaborative team and customer working relationships while providing excellent customer service
  • Demonstrate experience of handling customers and working in a highly customer orientated environment
  • Excellent decision making and priority setting
  • Experience in copy/print environment, office services, or running mail posting equipment strongly desired
  • Unresolved issues, delays and unexpected events, while effectively communicating and maintaining rapport with sales representatives and customers
  • General office and organizational skills – including multi-tasking
  • Effectively maintaining sales orders in a manner that achieves customer satisfaction while meeting business objectives

Experience For Every Other Weekend Customer Service Associate Resume

  • Select and explain the appropriate solution using best judgment and problem solving skills
  • Directly related customer service experience and well developed transaction processing experience
  • Listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
  • Creative problem solving skills
  • A team player who is good to work with and has a sense of responsibility when it comes to delivering experience to Adobe's customers

Experience For Accounts Payable Customer Service Associate Resume

  • Proven experience in delivering top level customer service
  • Analytic problem solving skillset with basic knowledge of diesel engine technology
  • Fluent communication and writing skills in English (90%+)
  • Potential to develop your mentoring skills
  • Demonstrate education vs. telling about products and services, able to demonstrate high value
  • Perform document capture quality validation, including document type validation as per business requirements and verification of image quality and clarity
  • A valid Ohio driver's license with a good driving record,
  • A valid driver license with good driving record required

List of Typical Skills For a Customer Service Associate Resume

Skills for senior customer service associate resume.

  • Computer skills with Microsoft office suite with excellent typing skills
  • Demonstrate strong analytical and effective problem solving skills
  • Demonstrates good analytical, customer service, and communication skills while demonstrating high ethical standards
  • Has a professional, clear and courteous telephone manner, - Demonstrates an adequate style of communication, - Displays good listening skills
  • Proven interpersonal skills and demonstrated ability to communicate professionally and positively at all levels in a demanding environment
  • Customer service experience required. Excellent verbal, communication, and listening skills required

Skills For Seasonal Customer Service Associate Resume

  • Demonstrated, excellent communicator (verbal, written, spoken) with exceptional listening skills
  • Demonstrate the ability to motivate the team to meet and exceed sales goals through excellent selling skills
  • Proven team player with excellent customer service, interpersonal and communication skills with absolute dedication of taking care of our customers
  • Use excellent communication skills to interact with all customers to build strong working relationships
  • Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in
  • Excellent and effective communication skills, both verbally and written

Skills For Lead Customer Service Associate Resume

  • Demonstrates accuracy, excellent follow up skills, accountability, and ownership of each client request
  • Demonstrates excellent verbal communication skills with external and internal customers
  • Excellent customer service skills: enthusiastic, efficient, and effective
  • Excellent organizational skills to track and adhere/exceed deadlines. Strong ability to work independently with little direction and decision making capability
  • Excellent communication skills, with a demonstrated commitment to the highest standard of customer service
  • Demonstrate problem solving skills (identifying / analyzing problems)
  • Demonstrate active listening, problem solving and win-win resolution skills

Skills For Encompass Customer Service Associate Resume

  • Excellent problem solving/problem resolution skills
  • Excellent typing skills – 30 wpm or higher with high accuracy and proper grammar
  • Solid IT skills enabling competent use of a case management system
  • Strong relationship building skills – ability to relate to the prospect and assess needs quickly
  • Demonstrated problem solving skills to resolve customer service issued
  • Assesses the need of individuals and applies sound decision making and good customer service skills to answer questions
  • Excellent analytical and problem solving skills with the ability to think critically

Skills For Web Customer Service Associate Resume

  • An Individual Contributor that demonstrates strong commitment to delivering a superior customer experience
  • Demonstrate customer relations skills and the ability to work under pressure while making sound decisions required
  • Proven conflict management skills including the ability to calmly resolve issues
  • Demonstrated keyboard and personal computer skills, including the ability to pass a 10 key assessment examination
  • Demonstrated interpersonal skills, including the ability to listen, resolve problems, deal with
  • Proactive and positive problem solver; demonstrated analytical and troubleshooting skills with limited or no supervision

Skills For Customer Service Associate, German Speaking Resume

  • Strong communication skills with the ability to speak to a varied range of customers and be confident in speaking with senior business management
  • Strong PC skills, including Windows, Word, and Excel; ERP (JDE,SAP, Elixir) required
  • Provide excellent customer service and effectively resolving customer issues
  • Excellent computer skills using Microsoft Word and Excel
  • Demonstrated knowledge of the appropriate skills for communicating with individuals of all ages and cultural backgrounds
  • Excellent problem solving skills and attention to details are needed for success
  • Excellent organizational skills; ability to thrive in an ever changing environment
  • Strong verbal and professional writing skills

Skills For Customer Service Associate With German Resume

  • Strong oral & written communication skills including business correspondence
  • Work is reviewed for soundness of judgment and overall adequacy and accuracy. Strong data entry and typing skills
  • Strong listening skills
  • Excellent listening and communication skills (both oral and written)
  • Drive forward decisions with senior stakeholders, using great communication skills and well researched evidence

Skills For IT Customer Service Associate Resume

  • Excellent customer service skills – i.e. customer obsessed
  • Good Communication skills & pleasant personality
  • Effective and professional communication skills, written and oral
  • Strong organizational and time management skills and ability to multi-task
  • Exceptional organizational skills and attention to detail (high priority and accuracy)
  • Strong computer and mobile device skills
  • Demonstrated keyboard and computer skills
  • Acquire a strong working knowledge of the tools necessary to manage the tasks in the team effectively

Skills For Every Other Weekend Customer Service Associate Resume

  • Demonstrate ability to learn new skills quickly and thrive in high-energy team environment
  • Demonstrate written and oral communication skills and the ability to problem-solve is required
  • The ability to work well in a team environment and good organisation skills
  • Strong computer skills: Word, Excel, and Outlook
  • Strong PC skills (Word, Excel)
  • Excellent communication skills, in person and over the phone

Skills For Accounts Payable Customer Service Associate Resume

  • Experience, Education & Skills
  • Effectively communicate customers to resolve customer issues in a timely and effective matter
  • Excellent verbal and written skills, ability to speak with the customer both written and orally
  • Demonstrated ability to interact effectively with internal and external partners and clients/customers
  • Consistently demonstrate the ability to effectively multi-task
  • Demonstrated customer service skills preferably in a retail sales office and/or a call center environment

List of Typical Responsibilities For a Customer Service Associate Resume

Responsibilities for senior customer service associate resume.

  • “Smiles and Says Hi!” Contributes to customer oriented atmosphere within store by smiling and saying hi to all customers and Associates encountered. Encourages others to “Smile and Say Hi”
  • Adheres to the “Yes We Can” policy and efficiently resolves customer’s questions and requests. Supports fellow Associates through “Yes We Can” actions and behaviors
  • Strong interpersonal skills and excellent communicator in both written and verbal format
  • Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft products (Outlook, Excel)
  • Effective problem solving skills and the ability to use multiple tools to resolve customer concerns
  • Excellent computer skills with emphasis on Excel and PowerPoint and willing to learn new software
  • Detail oriented, strong organizational skills, and the ability to multi-task
  • Learning -- continue education to hone product, sales, and leadership skills. Continual learning through certification and continuing education process

Responsibilities For Seasonal Customer Service Associate Resume

  • Attention to detail and ability to practice active listening, critical thinking, problem solving and best judgment skills
  • Provide an exceptional customer shopping experience by ensuring the customer are always the #1 priority
  • Significant analysis and problem solving skills, including the ability to troubleshoot customer concerns
  • Demonstrated experience in navigating through multiple software systems and applications while customer facing
  • Basic personal computer aptitude including proficiency in keyboard skills
  • Experience in managing multiple teams and priorities
  • Proven experience in problem resolution and relationship-building

Responsibilities For Lead Customer Service Associate Resume

  • Prior experience using an ERP system
  • Utilize logic/troubleshooting skills to resolve customer issues on a daily basis
  • Effectively manage own workload, filing systems and computer data
  • Exceptional oral & written communication skills including business correspondence
  • Intermediate to Advanced math skills required including basic sequential logics
  • Able to work effectively within a team environment, handle a demanding work load and take on additional tasks and responsibilities
  • Internet navigation and troubleshooting Skills

Responsibilities For Encompass Customer Service Associate Resume

  • Basic calculating skills required
  • Demonstrates customer service experience managing customers in a courteous and professional manner
  • Demonstrated experience in navigating through multiple software systems and applications eg CRM
  • Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer
  • Demonstrated experience with standard software packages, including Microsoft Office
  • Cash handling experience and 1+ years of retail experience

Responsibilities For Web Customer Service Associate Resume

  • Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements
  • Prior experience utilizing package management systems
  • Multi-tasking / Organizational Skills
  • Has prior experience working for digital savvy organizations (e.g. internet, hi-tech
  • Apply active listening skills to quickly filter through complex
  • Customer Service experience, including at least 2 years of Accounts Payable experience

Responsibilities For Customer Service Associate, German Speaking Resume

  • Basic understanding of Customer Service metrics such as First Call Resolution, Customer Satisfaction, Quality, Open Case Management, Negotiation skills etc
  • Solves routine problems effectively, gathering the information necessary from the customer
  • Computer proficiency and keyboarding skills. Ability to type quickly and accurately
  • Strong keyboarding skill and accuracy required
  • Critical thinking skills and ability to make quick decisions
  • Prior experience in business-to-business customer service or in a manufacturing/industrial environment
  • Self-directed, but able to work effectively as part of a team
  • Communications skills are crucial

Responsibilities For Customer Service Associate With German Resume

  • Effectively cross-train for different tasks
  • Effectively follow up on and resolve sales order or service request issues with appropriate level of supervision
  • Effectively present information in one-on-one and small group situations to customers, clients, students, and other employees of the organization
  • Learn essential skills in an area with great career development opportunities
  • Exceptional interpersonal and professional communication skills
  • Understand basic information on core service/solutions offerings to work effectively with Manager
  • Or more of demonstrated experience in a customer service or closely related environment
  • Life Insurance industry experience and knowledge considered a strong advantage
  • Prior work experience in a customer service role is an advantage, but not required

Responsibilities For IT Customer Service Associate Resume

  • Prior customer services or sales experience, ideally in a sports or events property
  • Previous customer service experience or a strong desire to work in the service industry
  • Communicates professionally and effectively via telephone, e-mail and/or other standard methods
  • Recognize and prioritize tasks and jobs in a way that creates a great customer experience for your internal and external customers
  • Data entry skills are required; accuracy and speed are important
  • Strong attention to detail, and ability to shift between tasks as priorities change

Responsibilities For Every Other Weekend Customer Service Associate Resume

  • Work effectively and independently with a diverse group to facilitate the completion of work and meet departmental goals
  • Interacting with customers and clients in an engaging way that demonstrates open-mindedness, active listening and a genuine curiosity
  • Handling bill of lading, dangerous goods declarations and port filing
  • Coaching or mentoring experience is an asset
  • Working knowledge of SAP and/or shipping goods worldwide is an advantage
  • Banking or financial call center experience
  • Outstanding references and solid work history
  • Interacting with distributors and end users to provide accurate information and excellent customer service
  • Welcoming each guest by conversing and providing excellent customer service

Responsibilities For Accounts Payable Customer Service Associate Resume

  • Experience using a computer, including inputting, accessing, modifying, or outputting information
  • Experience coordinating reprographics (Copy/Print), scanning, Adobe (PDF), and working within document managing software
  • Perform basic service on equipment prior to making service calls including replacing all toners and drums
  • Operate Digital Printers to facilitate the completion of projects (printing, copying, scanning) while unsupervised
  • Operate Digital Printers for printing, copying, and scanning documents
  • Related experience or training working with the public providing customer service
  • Demonstrates leadership through the “Yes We Can” policy by efficiently resolving customers’ problems regarding purchase transactions

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Customer Service Associate Resume Samples

The job description of a Customer Service Associate is to support the organization by performing various tasks related to customer service. To fulfil this role, the customer service associate is involved in carrying out various other tasks such as – greeting customers and giving spontaneous customer service , supporting and following all measures, providing technical support and troubleshooting issues, assessing customer needs and rendering appropriate service, resolving billing issues , read or interpret the problem of the customer accurately and render timely response.

As the job deals with handling different type of customers, the CSA is expected to possess service-oriented approach, and have a friendly and pleasing attitude. They should have to ability to interpret and speak on phone for a long time; word processing skills and data entry skills are also expected. A well-crafted Customer Service Associate Resume should make a mention of GED or college degree.

Customer Service Associate Resume example

  • Resume Samples
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  • Customer Service Associate

Customer Service Associate Resume

Summary : A dedicated Customer Service Associate who provides exceptional customer service through active listening and problem solving. In my 5 years of customer service I have gained the knowledge of how to best assist all types of people even in the most challenging situations. I am driven to not only meet but to EXCEED all expectations and deliver a positive experience though high quality customer care whether face to face or over the phone.

Skills : Microsoft Office, Customer Service, Administrative Support, Cisco

Customer Service Associate Resume Sample

Description :

  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Described merchandise and explain an operation of merchandise to customers.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Check to ensure that appropriate changes were made to resolve customer' problems.
  • Empathize with the customer as to gain insight to the circumstances they were experiencing.

Summary : To have a positive effect on a company by utilizing my leadership, organizational and problem solving skills and to contribute to the growth and success of the company, while providing excellent customer service.

Skills : Microsoft, Word-Perfect, Powerpoint, Excel, E-mail, Most On-line Services, Various Other Office And Desktop Publishing Software, Microsoft Word, Excel, Publisher, Adobe, SAP, WM/PKMS

Customer Service Associate Resume Template

  • Provide support to accounts by entering orders, returns, tracking shipments, providing stock status reports, problem-solving and providing solutions.
  • Submit credit requests for defective product, pricing errors and customer accommodations.
  • Ensure product is being delivered to the customer in a timely manner and in adherence to their requirements and specifications work with the shared services team to ensure customer pricing, order requirements and routing are set up correctly.
  • Work closely with the merchandising team to assess current stock conditions in canada, enter and coordinate warehouse transfers to fulfill stock needs.
  • Trained colleagues in excel, sap and customer service at multiple facilities within the company.
  • Create training schedules and guidelines and provide training to new employees on sap and customer service.
  • Help assess current processes and develop updated processes, within my team, to improve efficiency and accuracy.

Weekend Customer Service Associate Resume

Summary : To obtain a position that will utilize my qualifications, which include over ten years of strong administrative and customer service related experience along with the ability to be productive, dependable, and multitask when necessary. A team player, capable of assuming a variety of responsibilities.

Skills : Customer Service, Management

Weekend Customer Service Associate Resume Format

  • Meeting directly with clients about concerns and bringing forth solutions using quality control and satisfaction initiatives.
  • Consistently exceeded performance standards by seeking new ways to improve customer service.
  • Arranged via arrivals ensuring a safe arrival and departure of shell and Hines high client.
  • Portrays exceptional time-management skills, ensuring to meet weekly and monthly deadlines.
  • Processed confidential information quickly and effectively solved client challenges which include following up to ensure remediation.
  • Demonstrate a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams.
  • Working in cooperation with their department supervisor and other associates in their department as well as other departments.

Field Customer Service Associate Resume

Summary : Dedicated customer service representative motivated to maintain customer satisfaction while enhacing the sales and profits for the company's success.

Skills : Windows XP, Vista, Microsoft Office Oracle Financials, Remedy, Microsoft Certified Professional, WDOT Computer System.

Field Customer Service Associate Resume Model

  • Assist with billing inquiries and invoices and provide technical support.
  • Assist team members who are not cleared with day to day to duties in the dod computer database.
  • Help assist in setting up peripheral equipment, hardware, and software whenever needed.
  • Billing customers for aged inventory applying terms detailed within contract agreements.
  • Customer complaints were entered, ware-houses contacted regarding shipment of stocked inventory as directed by the customer, replenished customer inventory by using usage reports.
  • Responsibilities included entering pallet and packaging specifications with requisite and specific Q.C.
  • Entered customer orders and updated tiered price schedules utilizing a variety of pricing structures determined by customer pricing agreements.

Financial Customer Service Associate Resume

Objective : Seeking to expand my experience in customer service within an environment where I am able to thrive and succeed, not only as an individual but within a team geared towards providing an exceptional customer experience for all whom we serve.

Skills : Microsoft Office, Customer Service, Time Management, Cash Handling, Barista, Food And Beverage

Financial Customer Service Associate Resume Sample

  • Assist in the administration of payroll, employee discipline, and scheduling and administrative duties.
  • Oversight of cash transactions and bank deposits; respond and to resolve escalated customer service issues.
  • An initiated rollout of new enterprise software solution for United and Delta airline reporting and documentation.
  • Spearheaded cross-functional initiative to achieve successful dual operations of both United & delta ramp and ticket counter/gate functions.
  • Strengthened company's business by leading implementation of excellent customer service and hospitality procedures.
  • Trained, coached and mentored staff to ensure smooth adoption of new programs.
  • Maintained courteous member service at all times while monitoring a smooth flow of members through the registers.

Customer Service Associate II Resume

Headline : Customer Service Associate is responsible for providing a warm and friendly voice to help our customers with their questions. 

Skills : CPR Certified, Registered Medical Assistant, OSHA And HIPAA Compliance

Customer Service Associate II Resume Model

  • Maintain a high level of customer service, resolve any customer complaints, answer phones, send faxes and emails.
  • Process customer credit card applications and payments, resolve and answer questions customers have about their credit card.
  • Process returns, tender, stage and pull internet orders, handle a customer in-store pickups, process phone orders, and maintain the cleanliness of the customer's environment.
  • Achieved getting the most credit card applications and selling the most extended protection plans at my store during a specific time period.
  • Cash office- balance cash registers, prepare bank deposit, zero credit & cheeks balance.
  • Decreased cash handling discrepancies across the board by increasing tools for employees to follow.
  • Efficiently executed daily operations the money center and customer service desk.

Customer Service Associate/ Shift Leader Resume

Summary : Experienced, self-motivated professional exemplifying excellent qualifications in teamwork, inventory management and record keeping. Possesses outstanding interpersonal and communication skills. Thrives on challenges. excellent capacity for attention to detail. High achiever. Works well under pressure and in fast paced environments. Excels in both autonomous and team oriented environments. Quick learner.

Skills : Microsoft Word, Excel, PowerPoint, Outlook Strong Communication And Telephone Bilingual- English And Albanian Shpiq Strong Analytical And Detail Oriented

Customer Service Associate/ Shift Leader Resume Example

  • Supervised team of front desk associates in four different blt locations.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Provided direct phone customer service for accounts throughout the continental u.
  • Performed front end opening and closing tasks; placed, returned or moved product back to their allotted spots in the warehouse.

Customer Service Associate (CSA) Resume

Summary : Qualified Customer Service Rep with 3+ years in fast-paced customer service and call center environments. Personable and professional under pressure. Skilled at balancing customer needs and company demands.

Skills : Office Assistant, Construction, Laborer, Computers, Typing, Ten Key, Words, Excel, DOS, And Filing

Customer Service Associate (CSA) Resume Template

  • Build customer relationships by providing excellent service and problem resolution.
  • Navigate multiple software programs for a customer and work-related needs.
  • Improved store sales through positive attitude and knowledge of products.
  • Used my strong work ethic and self-motivation help me to go above and beyond what is asked of me on the day to day duties.
  • Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments and to solicit the sale of new or additional services or products.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Responsibilities responsibilities included assisting customers, keeping track of inventory, making cashiers checks, answering and directing all phone calls to the correct party, handling cashiers cash drawers, cleaning and organizing my immediate area.
  • Process 50+ returns and exchanges within an eight-hour shift while ensuring customer satisfaction.

Sales/Customer Service Associate Resume

Headline : Experienced customer service representative with quick adaptation and excellent verbal and written communication skills to provide optimal efficiency in a fast-paced work environment. Application of extensive knowledge assists in an informed and pleasing experience for customers, as well as fellow associates.

Skills : Microsoft Office, Word Processor, Answering Phones, Data Entry, Customer Service, Fax, Copier

Sales/Customer Service Associate Resume Template

  • Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers currency; assisting in certification of proof.
  • Maintains customer confidence and protects bank operations by keeping information confidential.
  • Record transactions by logging temporary checks, money orders, cashier's checks, and other special services; preparing currency transaction reports.
  • Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, comprehend customer's needs; directing customers to a banker.
  • Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing withdrawals forms, selling temporary checks, money orders, and cashier's checks, answering questions in person and through telephone calls referring to other bank services.
  • Complete special requests by completing safe-deposit box procedures, taking orders for checks, providing special statements, copies, and referrals.
  • Obtain and evaluate all relevant information to handle customer products and service inquiries.

Customer Service Associate/Authorizer Resume

Objective : Seeking long term employment in an organization where I can grow professionally, utilize my current skills to assist in advancing a business and further enhance my abilities, knowledge and experience to face and overcome the challenges of today's changing work environment.

Skills : Retail, Customer Service, Issued Return Authorizations And Processed Credits And Rebills To Resolve Shipping Discrepancies And Invoicing Errors.

Customer Service Associate/Authorizer Resume Format

  • Ringing up customers, filing paperwork, handling complaints, pulling orders, handling and creating customer agreements, issuing returns, calling customers, answering phones, transferring calls, and completing phone sales cashier, greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
  • Consistently listed as top scheduler within the company, averaging 80 appointments scheduled per week.
  • Collected register paperwork, stocked registers, cleaned the front end area, and retrieved carts.
  • Processed new membership and membership maintenance according to proper departmental procedures for paperwork and the performance of duties.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Provide customer service to approximately 50 customers per day via email and phone by working from a home-based office equipped with phone, high-speed internet connection, and CRM software.

Customer Service Associate Team Leader Resume

Headline : I have worked in customer service jobs both in call centers and retail stores. I have had a lot of experience in customer satisfaction along with running different computer systems and point of sale systems. I enjoy working with the public and am a very quick learner.

Skills : Customer Services, Computer , Microsoft Office, Booking Keeping, Internet Explorer, LINUX, Windows OS, Computer Networking, Cash Handling.

Customer Service Associate Team Leader Resume Model

  • Support the sales team by providing top quality face-to-face customer care.
  • Proof and confirm accuracy on customer sales orders to ensure the correct product is ordered.
  • Total daily sales transactions and balance cash, check credit card totals at the end of the day.
  • Use basic problem solving and customer service skill in dealing directly with customers to resolve any issues.
  • Accomplishments trained other associates and organized guest services including files and cleaning.
  • Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
  • Accurately handles customer funds and processes transactions using the pos system.
  • Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
  • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

Table of Contents

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  • • Rated #1 in customer service
  • • Solved 30+ complaints of important partners
  • • Exceeded monthly sales objectives by 10%
  • • Achieved coverage through strict journey plan adherence (2.0 frequency) to build customer loyalty
  • • Increased ad hoc service contract profitability from 8% to 18% by creating a new pricing model
  • • Provided exceptional customer service keeping less than a 10% cancellation rate
  • • Maintained a 99 % customer service fill rate
  • • Increased territory sales revenue in the 1st year by 27% and 2nd by 55%
  • • Trained over 50 people (including shop floor and mid-management level employees) from various departments
  • • Increased customer satisfaction with 25%
  • • Increased customer base by 8% providing superior customer service
  • • Achieved a higher customer service rating by 15% than expected in the first year
  • • Fielded an average of 200 customer service calls per day
  • • Earned highest individual customer service survey results-top 10% nationally

25 Customer Service Resume Examples & Guide for 2024

Customize this resume with ease using our seamless online resume builder.

All resume examples in this guide

resume of customer service associate

Entry-Level Customer Service

resume of customer service associate

Client Engagement Manager

resume of customer service associate

Client Service Manager

resume of customer service associate

Customer Account Manager

resume of customer service associate

Customer Care Manager

resume of customer service associate

Customer Experience Manager

resume of customer service associate

Customer Relations Manager

resume of customer service associate

Customer Sales Representative

resume of customer service associate

Customer Service Manager

resume of customer service associate

Customer Service Retail

resume of customer service associate

Field Service Manager

resume of customer service associate

Service Advisor

resume of customer service associate

Customer Service Specialist

resume of customer service associate

Retail Customer Service Clerk

resume of customer service associate

Bilingual Customer Support

resume of customer service associate

Customer Service Success Specialist

resume of customer service associate

Customer Service Coordinator

resume of customer service associate

Customer Service Technician

resume of customer service associate

Call Center Customer Service

resume of customer service associate

Customer Service Supervisor

resume of customer service associate

Remote Customer Service

resume of customer service associate

Customer Service Agent

resume of customer service associate

Customer Service Consultant

Resume guide.

Making Your Resume

Resume Tips

Customer Service Resume FAQ

By Experience

Customer Service resume example

Crafting a compelling customer service resume can be challenging, particularly when trying to effectively showcase your achievements. Fortunately, this in-depth resume writing guide is here to help you create a remarkable customer service resume. In this article, you'll gain insights into:

  • A proven, ready-to-use example from a successful resume
  • Detailed guidance for each vital section of your resume
  • Adapting your resume to the job description using ATS-friendly formatting

Follow these tips to make a resume that highlights your unique value.

How to make your customer service resume

As you continue on your journey towards creating the perfect customer service resume, it's essential to understand how to format, design, and write it effectively.

How to format your customer service resume

To optimize your resume for ATS and readability, consider the following formatting tips:

Save your resume as a PDF to ensure consistent formatting across different devices and platforms. Read more about file format options .

How to design your customer service resume

A well-designed resume can help you stand out from the competition. Keep in mind that ATS won't parse icons, backgrounds, or photos, but it won't have issues with parsing the actual text content of your resume. Consider these design tips:

  • Font type and size: Although ATS can read any font, stick to professional resume fonts like Rubic, Arial or Calibri, and use a font size between 10 and 12 points.
  • Colors: Add a touch of personality to your resume with subtle resume colors , but avoid using more than two colors to maintain professionalism.
  • Backgrounds: Keep backgrounds simple and clean, with minimal or no graphics to avoid distracting from the content.
  • Icons: Including icons on your resume can help draw attention to specific sections, but use them sparingly and ensure they're professional and relevant.
  • Photo: While not required, adding a resume photo can help personalize your resume. Opt for a high-quality, professional headshot.

Customize your resume design to match the company's branding and color scheme to show that you're a great fit for their team.

How to write each section of your customer service resume

In this part of the guide, we will explore how to write each section of your customer service resume, complete with good and bad examples, and a checklist of what to include. Let's dive into a step-by-step process for creating a standout resume.

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

Step #1. Add your contact information and more in the customer service resume header

A well-crafted resume header is crucial for providing potential employers with your correct contact information. Make sure to include the following details in your header and consider our recommendations for each point:

  • Your first name and last name: Use your full name to ensure professionalism and avoid any confusion.
  • Your resume headline : Create a clear and concise title that highlights your expertise in customer service.
  • Your phone number: Include a reliable contact number where potential employers can reach you.
  • Your email address: Use a professional email address (preferably with your name) to convey credibility.
  • Your address or location : Specify your city and state, or country if applying internationally, to show employers where you are based.
  • LinkedIn on your resume (optional): Adding your LinkedIn profile can showcase your professional network and online presence.
  • Other relevant social media handles (optional): Include any additional platforms that demonstrate your customer service skills or industry knowledge.

What's bad about this example:

  • Using a hotmail email address may seem unprofessional.
  • No LinkedIn or other relevant social media handles provided.

What's good about this example:

  • Providing a professional email address and LinkedIn profile demonstrates credibility and professionalism.

Step #2. Create an impactful customer service resume summary

A compelling summary is essential for customer service resumes, as it showcases your professional strengths and leaves a lasting impression on recruiters.

When crafting your summary, make sure to include the following key elements:

  • Your title and years of experience : Mention your current or most recent job title and the number of years you have been in the field to establish your expertise.
  • The most relevant skills in your field : Highlight the top skills that are most relevant to customer service roles to demonstrate your ability to excel in the position.
  • Your top 1-2 professional achievements : Showcase your most impressive accomplishments to set you apart from other candidates.

A well-written summary benefits both the ATS and the recruiter because:

  • It provides extra space for incorporating keywords from the job description, which helps your resume pass through ATS filters.
  • It's easy to read, allowing recruiters to quickly grasp your professional profile summary.

To ensure your summary section is ATS-friendly, name it "Summary" or "Professional Summary."

What’s bad about this example

  • Vague job title : The candidate doesn't specify their exact role in customer service.
  • Lack of quantifiable experience : No mention of years of experience or the level of expertise.
  • Generic skills : Only mentions being "good at talking to people," which is too general.
  • Absence of achievements : Fails to provide any specific accomplishments or quantifiable results.
  • Unfocused and informal : The summary is written in an informal tone and lacks clarity and focus.

What’s good about this example

  • Specific job title : Clearly states the candidate's position as a "Customer Service Specialist."
  • Quantifiable experience : Provides the number of years of experience (5+ years) to demonstrate expertise.
  • Relevant skills : Highlights important skills like conflict resolution and communication.
  • Professional achievements : Includes quantifiable achievements such as increasing customer satisfaction by 20% and training a team of 15 representatives.
  • Concise and focused : The summary is brief, to the point, and easy to read.

Step #3. Build an experience section for your customer service resume that outshines other candidates

A well-presented work experience section with quantified achievements is crucial for your resume, as it showcases your relevant expertise and successes in a clear, structured manner.

When crafting the experience section, keep the following essentials in mind:

  • ATS-friendly section name : Name the section "Work Experience" or "Professional Experience" to ensure it's easily recognized by the ATS.
  • Reverse chronological order : List your most recent job first, followed by previous positions in reverse chronological order.
  • Job title : Clearly state your position held at each company.
  • Company's name, location, and description : Include this information to provide context for the recruiter.
  • Date of employment : Use a consistent date format for all positions, as this is important for ATS readability.
  • Achievements and responsibilities : Focus on a few bullet points per job, detailing your most relevant accomplishments and duties.
  • Number of jobs : Limit the number of positions listed to the most relevant and recent ones.
  • Relevancy of the experience : Prioritize including experience directly related to the job you're applying for.
  • Employment gaps : Address any gaps in your employment history and provide a brief explanation if necessary.

Incorporating these elements will ensure your work experience section effectively highlights your professional background, making it both ATS- and recruiter-friendly.

Create one good and one bad example and explain why they are good or bad. You can reuse the existing ones from the guide you’re updating, too.

  • • Answered customer calls.
  • • Helped customers with their problems.
  • • Trained new employees.
  • Lack of quantifiable achievements : The example doesn't provide any measurable results or specific accomplishments.
  • Vague job title : The candidate's position is not clearly defined, making it difficult to determine their role and level of expertise.
  • Generic responsibilities : The listed duties are too general and do not demonstrate the candidate's unique skills or contributions to the company.
  • • Boosted customer satisfaction ratings by 20% through efficient conflict resolution and personalized service
  • • Trained and supervised a team of 15 customer service representatives, improving overall team performance by 25%.
  • • Implemented a new CRM system that reduced average response time by 35% and increased customer retention by 10%.
  • Quantifiable achievements : The example provides measurable results, showcasing the candidate's effectiveness.
  • Relevant experience : The job title and responsibilities directly relate to the customer service field.
  • Specific details : The example includes specific actions taken and their positive outcomes, demonstrating the candidate's skills and abilities.

Step #4. Make a strong customer service resume education section

A well-crafted education section is crucial for customer service resumes, as it showcases your qualifications and demonstrates your commitment to learning and growth. Consider these essential elements when presenting your education:

  • Degree Name: Clearly state the name of your degree or certification, making sure to highlight relevant coursework (see our guide on how to address coursework on your resume ).
  • University, college, or other institution: Mention the name of the educational institution where you obtained your degree.
  • Location (optional): You may include the location of the institution, but this is not mandatory.
  • Years attended: Indicate the years you attended the institution, especially if you completed your degree recently.
  • • Coursework: Customer Relationship Management, Sales and Negotiation, Communication Skills
  • Relevant degree : The "Bachelor of Science in Business Administration" degree is relevant to customer service positions.
  • Institution and location : The name of the university and its location are clearly provided.
  • GPA : The impressive GPA of 3.8 is included, showcasing the candidate's academic performance.
  • Date range : The attendance years are presented, giving context to the applicant's educational timeline.
  • Coursework : Relevant coursework (Customer Relationship Management, Sales and Negotiation, and Communication Skills) is highlighted, demonstrating the candidate's focus on customer service-related subjects.

Step #5. List your relevant customer service resume skills

A well-rounded skill set is crucial for customer service resumes, as it showcases your ability to excel in various aspects of the role. Here's a checklist to ensure your skills section stands out:

  • Name the section appropriately for ATS: Use a clear title like "Skills" or "Core Competencies" for easy recognition by ATS.
  • List hard skills: Mention relevant hard skills , such as computer proficiency or CRM software knowledge, to highlight your technical capabilities and align with ATS requirements.
  • List soft skills: Include essential soft skills , like communication, problem-solving, and empathy, to demonstrate your interpersonal abilities and appeal to both ATS and recruiters.
  • Match skills to the job description: Carefully review the job description and tailor your skills section to match the required qualifications, ensuring a higher likelihood of passing ATS and impressing recruiter.

Example how to show soft skills on your resume. If prompting with ChatGPT, ask it to:

List 3 relevant soft skills for customer service resume in the following JSON format below. Make sure that in the description, you showcase actual work experiences with relevant examples and work situations.

Step #6. Add extra sections to your resume

Including personal sections in your customer service resume can showcase your cultural fit and make you stand out. Here are some examples of relevant sections to add:

  • Certifications: Include any relevant certifications or training courses you've completed, such as customer service, communication, or conflict resolution programs. This demonstrates your commitment to developing the skills necessary for success in the field.
  • Awards and Achievements: Highlight any awards or recognitions you've received for outstanding customer service, problem-solving, or teamwork. This can help to showcase your accomplishments and make you stand out as a candidate.
  • Volunteer Experience: If you've participated in volunteer work that involved customer service, communication, or teamwork, include these experiences to demonstrate your dedication to helping others and working in a team-oriented environment.
  • Languages : If you speak multiple languages, include this information on your resume. Bilingual or multilingual skills can be an asset in customer service roles, particularly if the company serves a diverse customer base.
  • Soft Skills: Customer service roles often require strong soft skills, such as active listening, empathy, and adaptability. You can create a separate section to emphasize these traits, using examples from your work, educational, or volunteer experiences to illustrate your proficiency.
  • Relevant Hobbies or Interests : Including hobbies or interests that demonstrate your ability to connect with others, such as community involvement, team sports, or public speaking, can help showcase your interpersonal skills.
  • Testimonials or References : If you have positive feedback from previous employers, colleagues, or customers, consider including a few short quotes or references on your resume. This can help to provide social proof of your customer service abilities.

Customize the additional sections in your resume according to the company culture and values. Research the organization and align your personal interests or experiences with its mission and vision to make a lasting impression.

Step #7. Finalize your customer service resume

Before finalizing your resume, make sure to follow these essential steps for a polished and professional result:

  • Carefully proofread and edit your resume to ensure it's free of errors and effectively communicates your skills and experience.
  • Save your resume in a format that is easily accessible and compatible with Applicant Tracking Systems (ATS), such as a PDF .
  • When sending your resume via email, make sure to craft a professional and engaging message .

Step #8. Create a customer service cover letter to show your extra effort

A cover letter serves as a crucial component of the job application process, allowing you to showcase your unique qualifications, experiences, and motivations for applying to a particular position. It provides an opportunity to elaborate on your resume and demonstrate your enthusiasm for the role, while also allowing the hiring manager to get a glimpse of your personality and communication style.

When crafting your cover letter, be sure to include the following elements:

  • Contact information that corresponds with the resume.
  • Achievements in the first paragraph.
  • Work experience
  • Why you'd be a good fit
  • Call to action

Here's a sample cover letter for a customer service position at a relevant company:

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Today's Date] [Company Name] [Company Address] [City, State, ZIP Code]

Dear Hiring Manager,

I am writing to express my keen interest in the customer service position at [Company Name]. With a Bachelor's degree in [relevant discipline] from [prestigious US university], extensive experience in customer support roles, and a strong skill set that includes both technical and soft skills, I am confident in my ability to excel in this role and make a positive impact at your esteemed organization.

In my previous role as a customer service representative at [Previous Company], I consistently achieved a customer satisfaction rating of over 95% and was recognized for my ability to resolve complex issues efficiently. This experience has equipped me with a deep understanding of the importance of empathetic communication and the ability to manage customer expectations.

My technical skills include proficiency in [relevant software or tools], which allows me to navigate customer inquiries and troubleshoot issues effectively. Additionally, my [relevant discipline] degree has provided me with a strong foundation in problem-solving and critical thinking, enabling me to approach customer concerns with a strategic mindset.

As a dedicated and enthusiastic professional, I am eager to contribute my skills and passion for customer service to [Company Name]. I believe my experience, combined with my commitment to fostering positive customer relationships, makes me an ideal candidate for this position.

I would welcome the opportunity to discuss how my background and qualifications align with your company's needs further. Please feel free to contact me at [your phone number] or [your email address] to arrange a conversation. Thank you for considering my application, and I look forward to the possibility of contributing to [Company Name]'s success.

[Your Name]

Additional customer service resume tips and tricks

As you craft your customer service resume, it's crucial to highlight the most relevant hard skills, soft skills, and action verbs to showcase your expertise and experience in the field. Consider incorporating the following:

Top skills for your customer service resume

Top 20 hard skills and technologies for a customer service resume:

  • Remote support tools

Top 10 soft skills for a customer service resume:

  • Emotional intelligence

Top action verbs for your customer service resume

  • Streamlined
  • Collaborated
  • Implemented

Featuring strong action verbs in your resume can help you effectively demonstrate your accomplishments and abilities.

Top bullet points for your customer service resume

  • Increased customer satisfaction rating by 15% by resolving customer complaints swiftly and effectively.
  • Managed a high volume of inbound calls, achieving a 98% call response rate within the first minute.
  • Streamlined ticket handling process, resulting in a 30% reduction in response time for customer inquiries.
  • Collaborated with cross-functional teams to identify and resolve recurring customer issues, reducing complaints by 25%.
  • Implemented new customer feedback system, increasing response rate by 40% and providing valuable insights for process improvements.
  • Maintained a 99% accuracy rate in data entry tasks, ensuring up-to-date and accurate customer records.
  • Trained and mentored 10 new customer service representatives, helping them achieve performance goals within their first three months.
  • Assisted customers in navigating the company website, leading to a 20% increase in online sales.
  • Utilized multilingual skills to communicate with a diverse customer base, expanding the company's reach and improving customer satisfaction.
  • Developed and maintained product knowledge, resulting in a 35% increase in upselling and cross-selling success rate.
  • Addressed and resolved over 200 customer inquiries via email and social media platforms each week.
  • Improved customer retention rate by 10% by proactively identifying and addressing customer concerns.
  • Implemented a new call routing system, reducing call transfer rate by 50% and improving overall efficiency.
  • Managed a team of 15 customer service representatives, consistently achieving team performance targets.
  • Delivered personalized customer support, leading to a 10% increase in positive customer reviews.

When deciding on the number of bullet points to include for each job title on your resume, consider factors such as relevance, the length of your work history, and the position's significance.

Top quantifiable achievements or work situations for your customer service resume

  • Have you improved customer satisfaction by implementing new support strategies or communication techniques?
  • Did you contribute to increasing customer retention by identifying and addressing common customer concerns?
  • Were you responsible for training or mentoring new team members and improving their performance?
  • Have you streamlined the customer support process, resulting in reduced response times and increased efficiency?
  • Did you collaborate with other departments to resolve complex customer issues or improve overall customer experience?

To effectively highlight your achievements and experience, consider adding a resume highlights section to showcase quantifiable results and notable accomplishments.

Top summaries for your customer service resume

  • Empathetic customer service professional with 5 years of experience in the retail industry, a proven ability to increase customer satisfaction, and a strong background in conflict resolution seeks a position as a Customer Service Specialist.
  • Detail-oriented customer service representative with 3 years of experience in the telecommunications sector, a track record of improving customer retention, and expertise in call center operations seeks a position as a Customer Support Agent.
  • Multilingual customer service expert with 7 years of experience in the hospitality industry, exceptional skills in handling diverse clientele, and a strong background in customer relationship management seeks a position as a Guest Relations Manager.
  • Proactive customer service associate with 4 years of experience in the e-commerce sector, a demonstrated ability to optimize support processes, and a strong background in team leadership seeks a position as a Customer Service Team Lead.
  • Solution-driven customer service specialist with 6 years of experience in the financial services industry, a proven ability to resolve complex customer inquiries, and a strong background in account management seeks a position as a Client Services Coordinator.

Top certifications for your customer service resume

  • Certified Customer Service Professional (CCSP) - International Customer Service Association (ICSA)
  • Customer Service and Sales Certification (CSSC) - National Retail Federation (NRF)
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
  • Professional Customer Service (PCS) - Customer Service Institute of America (CSIA)
  • Customer Service Management Certification (CSMC) - Management and Strategy Institute (MSI)
  • Certified Call Center Manager (CCCM) - Call Center Training Institute (CCTI)
  • Emotional Intelligence Certification - Global Leadership Foundation (GLF)
  • Certificate in Contact Center Management - BenchmarkPortal
  • Customer Service Specialist (CSS) - American Hotel & Lodging Educational Institute (AHLEI)
  • Microsoft Office Specialist (MOS) - Microsoft

Certifications on resumes are important because they demonstrate your commitment to professional development, showcase your expertise in specific areas, and help you stand out from other candidates. When adding certifications to your resume, include the following:

  • Certification name
  • Name of issuer
  • Year of obtainment
  • Location (if applicable)
  • Date of expiration (if applicable)
  • Expected date of obtainment (if applicable)

It's appropriate to add your certifications in a separate section, usually under "Education" or "Certifications and Training." Include the most relevant certifications for the position you're applying for, without overcrowding your resume.

Customer Service resume examples

Explore additional customer service resume samples and guides and see what works for your level of experience or role.

Entry Level Customer Service Resume Example

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Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume.

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  • Customer Service Associate

5 Amazing customer service associate Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, customer service associate: resume samples & writing guide, carl foster, professional summary, employment history.

  • Monitor customer feedback and provide feedback to management
  • Update customer information in the customer database
  • Generate reports on customer service performance
  • Develop customer service policies and procedures
  • Provide product and service information to customers
  • Maintain a high level of customer satisfaction
  • Assist with customer billing inquiries
  • Follow up with customers to ensure their issues have been resolved

Do you already have a resume? Use our PDF converter and edit your resume.

Ernest Jones

  • Coordinate with other departments to ensure customer needs are met
  • Develop and implement customer loyalty programs
  • Respond to customer inquiries and complaints in a timely and professional manner

Gordon Austin

Luke bailey.

  • Resolve customer service issues in a timely and accurate manner
  • Process customer orders and provide order status updates
  • Assist with inventory management and order fulfillment

Quinn Young

  • Analyze customer service trends and recommend improvements

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resume of customer service associate

Table of Content

  • Introduction
  • Resume Samples & Writing Guide
  • Resume Example 1
  • Resume Example 2
  • Resume Example 3
  • Resume Example 4
  • Resume Example 5
  • Jobs Description
  • Jobs Skills
  • Technical Skills
  • Soft Skills
  • How to Improve Your Resume
  • How to Optimize Your Resume
  • Cover Letter Example

customer service associate Job Descriptions; Explained

If you're applying for an customer service associate position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service associate

  • Move levers or controls that operate lifting devices, such as forklifts.
  • Calculate and quote charges for services such as long-distance connections.
  • Update directory information.
  • Learn and follow safety regulations.
  • Take actions to avoid potential hazards or obstructions, such as utility lines, other equipment, other workers, or falling objects.
  • Respond to customer inquiries regarding online merchandise or service orders.
  • Assist customers with product selection, answers basic questions, and suggests various product options that are available.
  • Document customer problems and inputs in ticketing system.
  • Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Confer with customers by telephone, chat and email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Resolve customers issues. 
  • Maintain smooth transition with customers by understanding their requirements and proving business solutions to them. 
  • Involved in handling critically escalated chats and email. 

customer service associate (seasonal)

  • Processed account information for DayStar Television as well as take pledges
  • Researched missing product information for orders placed and corrected information as needed
  • Assisted with prayer line calls
  • handle customer funds and processes transactions using the POS system
  • Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner.  Utilize the GREAT customer service model to ensure customer engagement.
  • Support and follow all safety and security initiatives.
  • Communicating with clients and customers about their experiences with a product or service.
  • Providing advice on purchasing products or services.
  • Answering client or customer questions about properly using or accessing a product or service.
  • Taking or processing orders for a product or service.
  • Listening to customer or client complaints or concerns and working to resolve their issues

customer service associate Job Skills

For an customer service associate position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Troubleshooting
  • Quality Assurance
  • Database Management
  • Project Management
  • Data Analysis
  • Visualization
  • Business Acumen
  • Process Improvement
  • Risk Management
  • Financial Management
  • Strategic Thinking
  • Documentation
  • Software Applications
  • Programming
  • Cloud Computing

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Adaptability
  • Organization
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Emotional Intelligence
  • Flexibility
  • Reliability
  • Professionalism
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Supervisory
  • Relationship Management.

How to Improve Your customer service associate Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Walter Smith

Include your contact information and job descriptions, missing job descriptions lessens your chances of getting hired..

  • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
  • Keep job descriptions short but don't just list your jobs.
  • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your customer service associate Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

  • Develp and implemnt customer loyalty programms
  • Analize customer service trends and recomend improvements
  • Provide product and servce infomation to customers.
  • Generate report's on customer service performance
  • Updates customer information in the customer database
  • Assists with inventory management and order fulfillments
  • Develp custmer servce policys and procedurs
  • Follw up wit customers to ensur their issus have been resloved
  • Reslove custmer servce issus in a timly and accurat maner

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

  • When explaining gaps in your employment section, start by being honest.
  • Elaborate on the gap and show that you never stopped learning.
  • Explain and elaborate any gap in your work history by highlighting new skills.

customer service associate Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service associate position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Esteemed Recruitment Team

I am writing to express my interest in the Lead Customer Service Associate position at UnitedHealth Group. As a Customer Service Associate with 13 years of experience in Administrative & Clerical myself, I believe I have the necessary skills and expertise to excel in this role.

My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for UnitedHealth Group. I am eager to join a team that shares my values and work towards a common goal.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

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Customer service associate

Customer service associate Resume examples

3 Customer service associate resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Customer service associate resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Customer service associate resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

Customer service associate

Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

  • Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
  • Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
  • Exhibits perseverance and ability to overcome unanticipated obstacles.

Multifaceted position encompassing client behavior and market research to implement innovative customer service policies to boost sales and surpass set KPIs.

  • Appointed as supervisor to a team of customer service associates to define goals, delegate tasks and ensure compliance with outlined customer service standards.
  • Worked with other department leaders to develop strategies to meet defined corporate goals and optimize staff performance.
  • Create targeted outreach and digital campaigns in collaboration with the sales department to increase customer engagement and gather customer insights to improve service standards.
  • Routinely monitored the service floor to ensure associates complied with service standards. Intervened and provided additional support as needed to ensure optimum customer satisfaction.

Customer-facing position requiring constant interaction with clients and regular updates on latest market trends and product offerings.

  • On-boarded as a trainee and officially hired as a customer service associate after the conclusion of internship.
  • Worked under the direct supervision of the department manager, along with 4 other interns to perform required duties in compliance with service standards.
  • Developed an in-depth knowledge of product offerings and market trends to provide clients with educate responses to their inquiries.
  • Executed routine market research and studied customer behavior patterns as directed by supervisors to facilitate the development of innovative customer service policies.
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Customer Support Associate Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer support associate job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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  • Properly manage and document all work performed as part of ticket queue management
  • Performs other related duties as assigned by responsible manager and/or business unit manager
  • Providing key information from customer interactions to management to make business decisions
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Participate in activities designed to improve customer satisfaction and business performance
  • Maintaining follow-up work lists as assigned by the Supervisor or Manager
  • Gather data, troubleshoot, and work to provide resolutions to end users and SAP Fieldglass’ partners
  • Acting as an advocate for our customer, reporting and acting on observed areas for improvement
  • Assisting with customer communication during AWS critical launches and support events
  • Assuming responsibility for developing detailed knowledge about specific product lines and features
  • Working with other customer support teams to ensure a consistent and high-quality level of support
  • Providing prompt, efficient, detailed, customer-oriented service to AWS customers
  • Making sure internal knowledge reference pages are updated
  • Being a voice and advocate for our customers when something doesn’t feel right
  • Provides general assistance to other teams within Global Customer Support and Ariba
  • Ensures that individual performance meets or exceeds the department standards
  • Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, web-form and phone
  • Resolves 80% of issues without escalation
  • Respond to customer inquiries in a timely manner and within service level objectives
  • Successfully documents all requests through the CRM system while adhering to all documented procedures
  • All other duties as assigned
  • Reliable and professional, decisive, stress-resistant, comfortable speaking with clients at all levels, able to cope with heavy workload and quick to act
  • Strong attention to detail with good organizational skills and ability to complete accurate data entry
  • Attention to detail: Strong attention to detail and can follow protocol
  • Dependable with strong attention to detail
  • Highly transferable sales and service skills
  • Very good IT user skills and comfortable using business tools
  • Excellent organization and attention to detail skills
  • Excellent computer navigation skills and PC Knowledge
  • Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program
  • Communicate the service process to our customers as a viable solution to resolve a product quality issue

15 Customer Support Associate resume templates

Customer Support Associate Resume Sample

Read our complete resume writing guides

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  • Provide customer service support by responding to phone and email inquires
  • Respond to customer support tickets and assist with general technical support issues
  • Assist with billing service related issues as well as run bi-weekly lead reports and send to partnering business schools
  • Run monthly reports used for client retention activities
  • Provide client support during online events
  • Satisfy customer and client needs and expectations
  • A 4 year degree
  • Strong, demonstrable written and verbal communications skills
  • Project management, account management and/ or client services experience
  • Experience with webinars or virtual events is a plus
  • Familiarity with e­commerce and CRM systems
  • Proficiency in Excel along with a digital literacy
  • Strong English communication skills
  • Ability to understand and anticipate internal and external customer needs with the ability to think creatively and problem solve efficiently
  • Ownership and accepts responsibility for outcomes and results
  • Confidence and accountability in accomplishment of business goals and objectives
  • Ability to collaborate
  • Facilitate the customer’s delivery experience by providing exceptional service
  • Trouble-shoot and schedule product repair visits
  • Educate the customer about the nuances of the delivery process and anticipate any obstacles and challenges
  • Collaborate with staff members in our stores and distribution centers to ensure a smooth delivery process for the customer
  • May also manage final payment
  • Maintain website management and resolution of customer issues
  • Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs
  • Ensure compliance to US Export Regulations
  • Answer main phone line and ensure conference room area is always meeting ready
  • 3-5 years as a Customer Service Representative in MRO / Aftermarket required
  • Prior contracts experience is preferred
  • Must have ability to explain things in front of technical/non-technical people
  • Ability to handle stress and demonstrate strong problem solving ability
  • The candidate should be active, self-motivated, a quick learner, and innovative
  • Experience must include negotiation and bid and cost proposal experience
  • Field inbound phone requests from OncoEMR and OncoBilling clients
  • Establish rapport with customers and ensure that their questions and concerns are clearly documented
  • Escalate concerns to relevant individuals across the Customer Support team and beyond at Flatiron
  • Be creative and help advance Flatiron oncology products in innovative ways
  • Ensure timely case follow-up with all clients
  • Be able to work independently and as well as in a team environment
  • Develop and execute short-term actions to resolve complex client issues
  • Occasional travel
  • Answering inbound calls as well as making outbound calls
  • Placing orders in the system using applicable coding format for custom, gas permeable and disposable lenses
  • Converting refraction and K readings in order to determine prescription for custom lenses
  • Tracing orders through the carriers that we use
  • Entering faxes that come in to the call center
  • Giving product information and pricing to our customers
  • Explaining all policies and warranties when needed
  • Handling problems with shipments, errors on orders and enforcing the no return policy on custom boxes
  • The Customer Support Associate primary function is to effectively support Ariba applications for both internal and external customers. Support includes site navigation and system troubleshooting as well as interfacing with other Ariba teams to ensure world-class service. Assistants will provide complete satisfaction for all customer interactions
  • Working in a customer service call center or help desk environment strongly preferred
  • Working within structured time frames that provide limited flexibility
  • External and Internal client experience
  • Experience with creative problem solving for customers
  • Associates or Bachelor’s Degree Preferred
  • Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, webform and phone
  • Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba
  • Bachelor’s degree or 2-year Technical school degree preferred
  • Minimum of 1 year work experience preferred
  • Customer focus and stress tolerance
  • Superior communication and telephone skills
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
  • Strong troubleshooting and problem-solving skills
  • Ability to adapt support style to align with the technical capabilities of the customer
  • Fluency in at least one foreign language is highly desirable
  • Experience or education in working with individuals from diverse cultures preferred
  • Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
  • Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments
  • Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits…)
  • Document transactions in CRM system
  • Create content for knowledge base systems
  • Support customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skills
  • Obtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniques
  • To seek out opportunities to add value to customers during all interactions,
  • Diagnosing and anticipating current and future customer learning needs and provide assistance with both
  • Resolve 80% of functional questions on first contact
  • Heavy phone and email communication with customers
  • Meet or exceed the quality and productivity goals assigned by management
  • Demonstrate clear and polite written and oral communication
  • Maintain a positive and professional demeanor with customers at all times
  • Demonstrate an appropriate sense of urgency for email response times and phone service levels
  • Follow company policies and processes in order to process customer requests appropriately
  • Use customer service tools in order to provide an accurate response and an exceptional customer experience
  • Escalate customer issues appropriately and correctly
  • Proactively communicate system and process issues and customer feedback trends to management
  • Exceed customer expectations by going above and beyond
  • Associate’s degree or at least one year of customer service or related experience
  • Ability to navigate multiple computer systems and platforms
  • Authorized to work in the U.S. without sponsorship
  • Experience troubleshooting problems
  • Experience working with customers via email and over the phone
  • Demonstrated ability to work as an effective team member
  • Fluency in German, French or Portuguese
  • Exhibit good communication and analytical skills as this role will interface with the customer, freight forwards, and the FAA, and Spares leadership for all Spare shipments
  • Be responsible for continuous change in the area, and help development and use of ACE and Lean Manufacturing tools to best support our customers.     
  • Warehouse experience
  • SAP experience
  • Inventory experience
  • US Person or US Citizen
  • Responsible for integrity and accuracy of data entry at branch level
  • Responsible for data entry of contract employee new hire information, including client invoicing data and payroll and tax data. Also responsible for data entry of contract employee termination information including reasons and dates
  • Responsible for contractor payroll process including collection, entering and verification of hours to include timecard collection
  • Collect, track and audit contractor expense reports
  • Assist Business Operations Associate in the maintenance of the travel log
  • Possess general knowledge of payroll and benefits, including employment agreements, health insurance and 401K
  • Main point of contact for problem resolution involving contract employee payroll and benefits
  • Establish and maintain effective relationships with internal and external customers and gains their trust and respect
  • Responsible for contractor orientations including all new hire and rehire contractor paperwork required
  • Responsible for data integrity for all information entered into Peoplesoft

IT Customer Support Associate Resume Examples & Samples

  • Responsible for overall frontline support for staff; resolves problems by addressing staff needs promptly and courteously
  • Provide technical software support and information via phone, email or in person to Chemonics’ employees allowing them to make the best use of their desktop or laptop computer and the online resources available to them; supported software includes: Microsoft Windows Operating Systems, Microsoft Office Suite, Internet Explorer, Adobe Acrobat Reader and a host of Chemonics’ web-based, proprietary applications
  • Proactively maintain hardware equipment, printers and networking equipment as necessary and ensure that supplies are available; responsible for tracking, monitoring and supporting corporate printers. Maintain printer inventory
  • Track all service requests to ensure appropriate service and follow up is provided to the customer
  • Assist with training and supporting end-users on new corporate hardware and software applications
  • Performs other duties and responsibilities as required
  • Bachelor’s degree required, or equivalent combination of education and work
  • Minimum 1 year hands-on experience with hardware and software troubleshooting
  • Demonstrated understanding of networking and system administration principles of Active Directory, SMS and modern windows environments
  • Expert proficiency in Microsoft applications; expertise in other software from other manufacturers strongly preferred
  • Familiar with topics related to information technology and international development
  • Demonstrated ability to provide input to or write reports or documentation; ability to communicate orally in a clear, concise and persuasive manner
  • Strong organizational and work prioritization skills with an attention to detail
  • Proven ability to work independently in a fast-paced environment, handle multiple tasks, prioritize workload and complete work
  • English proficiency required; foreign language skills a plus

AWS Technical Customer Support Associate Resume Examples & Samples

  • Being a voice and advocate for our customers
  • Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension)
  • A drive to dig into the details of a system or process to solve customer problems
  • Able to learn new technologies and help customers succeed
  • Excellent active listening and written/verbal communication skills required to
  • Quickly and accurately understand the need of callers seeking information
  • Provide responses and/or solutions that address the specific needs of each caller, while complying with Alkermes program guidelines
  • Document call details with attention to data integrity for analysis supporting business objectives
  • Communicate issues, updates and resolutions to internal and external stakeholders
  • Ability to multi task, problem solve and work independently
  • Effectively plan, prioritize, execute, follow up and anticipate problems
  • Manage multiple projects in fast-paced, deadline driven environment
  • Work collaboratively across multiple stakeholder groups
  • Demonstrated ability to work collaboratively in a team environment and as an independent contributor
  • Critical thinking and problem solving skills needed to address customer concerns and to identify and execute solutions
  • Ability to support programs needs as necessary
  • Availability to support program operations beginning at 9am ET, Mon-Fri
  • Accommodate approximately 5% overnight travel for
  • Minimum 2 years of experience working with health insurance including time spent working at and to have a good understanding of how, or experience working in a reimbursement hub program preferred
  • Experience working in a high volume patient services program preferred
  • General knowledge of health plan reimbursement requirements for specialty injectable products. Specifically ones that are covered by both medical (AOB) and pharmacy benefits
  • Working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space
  • Experience and understanding importance of reimbursement hub metrics and operations in the pharmaceutical industry
  • Proficiency in Microsoft Outlook, Word, Excel, and Power Point
  • Program /product launch experience a plus

Employee Assistance Programs Worklife Customer Support Associate Resume Examples & Samples

  • 1-2 years experience in call center environment; Required
  • 1-2 year Behavioral Health experience; Preference
  • Experience preferred in a social, psychological or human service field providing client support; Required
  • Maintain broad knowledge of client products and/or services
  • Ability to learn including strong problem solving skills
  • Able to rotate shifts, as needed
  • BA/BS degree and 1 year equivalent experience
  • Strong analytical, problem solving and financial skills
  • Ability to interact verbally and through written electronic communication with a top-notch sales force, partners and
  • Ability to anticipate, prioritize, and delegate work activities and leverage indirect resources to meet objectives
  • Ability to represent client to the Account/Partner, build rapport and serve as their client "expert" to partner with them
  • Demonstrated adaptability and ability to exhibit flexibility in support of changes
  • Demonstrated ability to make sound, data-based decisions
  • Knowledge of Microsoft Office required
  • Hands-on experience with SAP or EDI a plus
  • Proactively builds a good understanding of the customer to ensure own work is responsive to customer needs
  • Prioritizes work according to business needs
  • Demonstrates the ability to deliver results during uncertainty, change and ambiguity
  • Actively seeks feedback about self and is open in providing feedback to peers in a constructive way

Customer Support Associate Industrial Solutions Resume Examples & Samples

  • Bachelor’s degree in a Business, Science, Supply Chain or related field
  • Demonstrated effective communication and interpersonal skills with the ability to actively listen
  • Demonstrated ability to follow defined procedures and standards while learning new tasks, assignments, and processes
  • Demonstrated experience resolving problems in a fast-paced environment with the ability to successfully coordinate, prioritize, and execute multiple tasks/activities simultaneously
  • Ability to work in a rapidly evolving environment in workflow is unpredictable and flexibility, adaptability, and team oriented interaction is important for success
  • Business/math acumen, including ability to think critically and recognize inconsistencies in numbers
  • Accepts and deals effectively with dynamic change and supports colleagues through it
  • Proactively helps others and responds to their business needs to build strong working relationships
  • Acts as a first line of contact responding to any type of customer inquiry: answering calls, responding to customer emails, navigating online account management systems, maintaining customer records
  • Responsible for answering outage and emergency inquiries from customers to ensure accurate and timely response. Initiates work orders for meter readings, service requests, construction and customer program offerings
  • Performs routine collection activities on delinquent accounts, including payment agreements and disconnections for non-payment
  • Responds to customer inquiries and complaints related to routine billing issues and initiates action to resolve. Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly
  • Handles simple account adjustments
  • Mentors less-experienced employees as needed
  • A minimum of 0-2 years technical and/or professional experience in related customer service skills; Call Center experience preferred
  • Education or equivalent to a high school diploma. Education or equivalent experience to a two-year degree from an accredited college or university preferred
  • Demonstrated effective interpersonal, verbal and written communication skills
  • Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information systems
  • Ability to successfully complete web-based pre-employment screening assessments
  • Demonstrated proficiency in basic math
  • Ability to work under minimal supervision
  • Serve as the first point of contact for incoming calls to the main company line
  • Manage large amounts of inbound and outbound calls in a timely manner, responding to the caller’s needs or directing them to the appropriate party
  • In a timely fashion, pleasantly and courteously provide support in every means of interaction with the client
  • Build sustainable relationships and engage clients by going the extra mile
  • Properly documenting client interaction within the LIMS
  • Understanding the set of structured questions and responses as they relate to the products Ambry provides
  • The working shift for this position is Monday-Friday, 5:00AM-1:30PM PT **
  • Strong phone and verbal communication skills, displaying professionalism and active listening abilities
  • Previous experience in health care or clinical laboratory is preferred
  • Previous experience in the customer service field is preferred
  • Minimum certifications/educational level
  • Possesses a high school diploma degree or higher. A copy of school transcripts or diploma is required for the employee file
  • Responding to incoming customer requests through standard phone and email channels
  • Resolving basic customer support requests through email and phone
  • Prioritizing and managing customer issues that are being handled by other internal teams
  • Assisting customers with software questions and issues and billing and payment information
  • Assisting customers with energy reduction procedures
  • Establishing productive, professional relationships internally and with key customer personnel
  • Clean and professional communication skills
  • Strong problem-solving and organizational skills
  • Ability to apply creativity and objectivity while solving technical problems
  • Ability to quickly learn new technology
  • Ability to manage high-stress situations calmly and effectively
  • Ability to actively contribute to multiple, concurrent projects
  • Minimum of B.A. or B.S. undergraduate degree or equivalent experience
  • Prior experience within and/or passion for the clean tech sector

Technical Customer Support Associate Resume Examples & Samples

  • Handle questions via phone addressing hardware, software, cable, internet or telephone related issues
  • Reporting/escalating issues through the appropriate channels
  • Effectively communicate information with customers and team members
  • Diagnosing and providing a path to resolve various technical issues
  • Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and recommending changes
  • Strive to meet highest level of customer satisfaction by resolving customer issues in a professional and timely manner
  • Ability to navigate through multiple software systems while walking customers through a resolution
  • Additional responsibility as business needs
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
  • Maintain broad knowledge of client products and//or services
  • Prepare complete and accurate work, including appropriately notating accounts as required
  • Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
  • Offer additional products and/or service
  • Track, document, and retrieve information in call tracking database
  • High school diploma, with six months of customer service experience preferred
  • Courteous, with strong service orientation
  • Ability to learn, including strong problem solving skills
  • Dependable, with proficient attention to detail
  • Detailed in multi-tasking, including the ability to be flexible and adapt to changes quickly
  • Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
  • Based on location and/or program, additional experience /skills may be required
  • Analyzes, evaluates and addresses customer issues utilizing current company policy. (20%)
  • Reviews, analyzes and corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely manner. (20%)
  • Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)
  • Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)
  • Take appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims
  • Supply all required information and documents in regard to delivery, customs regulation and formalities, transportation/shipping and invoicing
  • Inform the customers about prices, delivery times, content of the order and any other commercial or technical information
  • Intermediate-level (MBO) or equivalent in experience
  • Minimal 2 years previous experience in customer service
  • Independent, problem solver, can-do mentality
  • Fluent in Italian and/ or French and English (An additional language is welcome)
  • Able & willing to work in Netherlands (has a work permit)
  • Answer posts, comments, messages on email platform within an agreed SLA proposal
  • Provide realistic and creative resolution as necessary
  • Ensure urgent/negative items are flagged and help provide strategy to mediate conversations
  • Review and analyze movement of platform based on reports provided
  • Propose, share, and help provide strategies based on insights provided
  • Solve problems: Manage service enquiries and disputes arising from our clients (taxi drivers and passengers) via email, phone and social media. Handle complaints, solving problems between drivers and customers, provide appropriate solutions
  • Build and maintain client relationships: Maintain good relationships and community building efforts with taxi drivers and passengers
  • Effectively manage large amount of incoming calls
  • Must possess at least a Diploma in any relevant field
  • At least 1 year working experience in Customer Service
  • Proficiency in using Microsoft products , communication skills in both English & Bahasa
  • Deliver exceptional Customer Experience to our passengers, peers and drivers
  • Answer phone calls and provide email support for our customers
  • Complete documentation for each customer interaction (call and email)
  • Stay up to date with Grab’s promos, incentives, policies and procedures
  • Resolve product or service problems by clarifying the customer's complaint; empathizing with the customer, determining the cause of the problem; selecting and explaining the best solution to solve the problem; coordinate with department for resolution; escalating using escalation procedures if needed and following up to ensure resolution
  • Strive to meet individual and team key performance metrics
  • Be flexible in changing shift schedules and work during weekends and holidays
  • At least two years in college
  • A minimum of six (6) months to two (2) years of call center experience
  • Experience with call and email handling (e.g. typing skills), preferably has used XCally and/or Zendesk
  • Specialized Skills which includes: Customer Service, Communication skills, Active Listening skills
  • Adept in using: MS Office suite or Google Docs e.g. Excel
  • Documentation skills, Problem-Solving skils
  • Experience resolving conflict, analyzing complex information and situations
  • Good inter-personal skills and attention to details
  • Guiding our customers (drivers partners and passengers) in using Grab mobile application
  • Manage service enquiries and disputes arising from our customers
  • Maintain good relationships and community building efforts with Grab’s customers
  • Perform administrative tasks involving driver partners account, such as changes in information, etc
  • Support other departments’ campaigns when the needs arise
  • Attend up to high volume of calls per shift
  • For complicated cases, Senior staff and Supervisors on shift will provide critical issue support
  • Make drivers and passengers happy: Promptly manage taxi bookings and customer service enquiries to ensure that drivers and passengers are happy with GrabTaxi Vietnam
  • Train and guide taxi drivers and passengers: Serve as the one-stop resource on training and guiding our clients (taxi drivers and passengers) on using our app and marketing promotions
  • Solve problems:Manage service enquiries and disputes arising from our clients (taxi drivers and passengers) via email, phone and social media. Handle complaints, solving problems between drivers and customers, provide appropriate solutions
  • Shift work (maximum 1 week night shift/month)
  • Prior experience in sales & customer service preferred
  • Strong phone call contact handling skill and active listening
  • Customer orientation and ability to adapt/ respond to differrent kind of character
  • Ability to multi-task, manage time effectively
  • At least 2 years experience in Customer Experience
  • Make drivers and passengers happy: Promptly manage taxi bookings and customer service enquiries to ensure that drivers and passengers are happy with Grab
  • Solve problems:Manage service enquiries and disputes arising from our clients (taxi drivers and passengers) via email, phone and social media
  • Be able to work on shift (including night shift)
  • Relentless drive: Highly driven, proactive and independent; willingness to work night and weekend shifts preferred
  • Positive Attitude: Be positive and never take NO as the answer
  • Repair Requirements
  • Source Parts & Assembly from shop, factory and vendors
  • Enter orders in Business Systems
  • Export documentation
  • Find alternatives to meet customer price & delivery (material and equipment substitutions)
  • Negotiating delivery prior to order entry and advising sales channels/customer of delays
  • Enter labor and invoicing as needed
  • 4yr degree or equivalent experience
  • Microsoft office expertise (Word, Excel, PowerPoint, Access)
  • 3+years of Customer Service w/inbound/outbound call experience
  • Proficient knowledge of Microsoft Office Suite tools
  • A working knowledge of phone and data entry systems
  • Ability to navigate/multi-task with various systems applications while conversing with the customer
  • Demonstrated proficiency in word processing and grammar
  • Notification to customers of their sterilizer test results and recommended next actions per documented script
  • Handle customer questions, complaints, and testing results with the highest degree of courtesy and professionalism to resolve customer needs
  • Project the corporation’s image professionally through telephone and email interaction
  • Handle activation of new customer accounts in system
  • Direct unresolved issues and requests to the appropriate designated resource
  • Continually maintain the working knowledge of all companies’ biologic monitoring products, services and promotions
  • Communicate with customers using supported web-based tools, faxes and proprietary software
  • May be required to achieve a call quota and complete call logs & reports
  • Accept responsibility for continuous quality improvement
  • Exhibit good communication and analytical skills as this role will interface with the customer, freight forwards, International Trade Compliance and the FAA, and Spares leadership for all Spare shipments
  • Interpret shipping documents with the goal of determining carrier, service level and delivery needs in an economical fashion
  • Research shipping information through data bases and hard copy files
  • Process documents at high speed and error free within a high-volume, high-paced work environment
  • Follow all Export regulations as they relate to AES filing
  • Drive continuous change in the area, and help development and use of ACE and Lean Manufacturing tools to best support our customers
  • Warehouse and SAP experience is preferred
  • Shipping experience is a must
  • Proficiency in Word, Outlook and Excel
  • Excellent organizational skills required
  • Ability to work independently but also identify critical issues as they arise
  • Ability to remain calm under pressure
  • Must be well versed in navigating within Microsoft Office applications
  • Must be able to navigate through multiple internal software applications while conversing with customers to resolve outstanding issues
  • Ability to walk customers through various company websites
  • Ability to provide tier one level technical troubleshooting to customers who are utilizing our digital products during the account registration and log-in process
  • Applies critical thinking skills to customer issues to ensure thorough diagnostics
  • Ability to quickly catch on to new processes, applications and product work flows
  • Willingness to mentor and train others on the team in all areas
  • Share in our commitment for continuous learning and improvement as our business continues evolves
  • High school Diploma or GED
  • Previous PC experience
  • Must be highly flexible and a team player
  • Excellent telephone, customer service and problem solving skills
  • Must possess a clear pleasant speaking voice and proper telephone etiquette
  • Demonstrate technical skills appropriate for the position

Hardlines Customer Support Associate Resume Examples & Samples

  • Takes ownership for enhancing the Member experience, and assists with Member concerns Uses the right resources in resolving concerns and complaints, and escalates concerns as needed. Partners with associates storewide to provide superior Member experience (i.e., assist members, maintain presentation, answer phones). Provide an effective transition for the member to another associate as needed to resolve concerns
  • Sets non-promotional, promotional, and seasonal signing, including store-wide and event signing if assigned to perform this activity. Performs promotional ad setup and take down without error or omissions
  • Stays current and understands the implications of upcoming events, product updates, selling process requirements, and Company/business initiatives
  • Maintains on-going knowledge of applicable National Presentation Standards, store merchandise, integrated retail, SYW, and operational processes. Achieves and maintains appropriate levels of learning standards through Segno and other learning systems

Metrostudy Customer Support Associate Resume Examples & Samples

  • Interact with customers via telephone, e-mail, or live chat to assist with a variety of inquiries and application/data issues
  • Field, document and resolve Level One Customer Service Support calls and cases
  • Follow established escalation procedures to expedite prompt resolution for cases not deemed as Level One to Level Two and Three agents
  • Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
  • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools
  • Establish and maintain effective relationships with customers. Gain the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution
  • Act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests
  • Multitask between multiple tools and systems (Salesforce case knowledge base and Metrostudy applications) and apply information and knowledge to customer situations
  • Attend and participate in team meetings with supervisor
  • Provide first level functional support to all EY client facing and support staff involved in the C2C process
  • Under minimal supervision, respond to client’s functional queries concerning systems, process and approval-related queries, with the aim of resolving each query at first point of contact
  • Active management of the existing support calls in the call logging system in order to provide the highest quality support service, including taking responsibility, monitoring and updating queries
  • Maintain up-to-date knowledge of C2C resolutions in our databases and where required create guidance documents
  • Investigate, troubleshoot, log and track problems to a successful conclusion ensuring a high level of service and professionalism. Proactively follow up with callers to ensure the query is resolved in a timely manner
  • Escalate issues appropriately following the C2C escalation processes
  • Resolve cases within the agreed SLA
  • Perform all administration tasks as required in a timely manner and deliver additional projects to agreed deadlines and standards
  • Identify trends of functional problems within our client base to implement long-term solutions to issues
  • Be able to refer clients to the correct person (delegation points) when the query is out of scope for the C2C Helpdesk
  • Proactively check data quality within InterAction and cleanse the data as required
  • Experience of supporting clients remotely and dealing empathetically with their problems under pressure
  • Strong work ethic geared towards exemplary customer service
  • Excellent teaming skills
  • Proactive, organised, self-disciplined and able to prioritise tasks based on workload
  • Ability to quickly learn and understand internal systems and processes
  • Strong problem solving skills with an analytical approach to identifying issues and solutions
  • Ability to explain solutions in an effective and client-focused manner
  • Recognise issues and seek guidance on solutions where required
  • Ability to communicate effectively with staff at all levels
  • Experience in a service delivery centre environment desirable but not essential
  • Ability to deal with challenging users
  • Robust with a resilient disposition
  • Initiative and willingness to think outside the box, sharing ideas and drive change
  • Have a desire to develop, enhance and promote the team reputation and values
  • Ability to thrive in and adapt to a fast changing, growing and high activity environment
  • Good working knowledge of MS office and Windows 7, particularly PowerPoint and Excel
  • Experience working with Lotus Notes and MS Outlook
  • Experience using a call logging system ideal but not essential
  • A knowledge of Client Relationship Management, Sales and Pipeline, Quality and Risk Management and Finance processes and applications desirable but not essential
  • Phone and email communication with customers
  • Must be able to work nights, weekends (including Sundays), and overtime as required
  • Fluency in German, French or Portuguese is a bonus, but not a requirement
  • Learn and master all aspects of the Skyword platform
  • Effectively diagnose & solve problems for all Skyword users through phone, email, chat, and in person
  • Clearly communicate issue resolutions and escalate as needed
  • Be a resource for new and existing clients by taking the lead on platform integration and adoption
  • Work internally, across departments, to deliver compelling solutions for our clients
  • Be available to work 11am - 7pm at least one day a week
  • Bachelor's degree or equivalent
  • 1 - 2 years of Customer Success or Support experience at a technology company
  • Familiarity with ticket or case management systems (Zendesk)
  • Familiarity using different CMSs (e.g., WordPress, Drupal, Adobe) and technologies (e.g. HTML, JIRA, Asana,)
  • Experience in digital marketing, online content, and/or SEO preferred
  • Working knowledge of Microsoft Word, Excel and PowerPoint
  • Working knowledge of SQL preferred
  • Strong organizational skills, written and verbal communication skills are critical to success
  • Self-starter approach to work, with an eagerness to take responsibility and consistently exceed objectives
  • Able to analyze issues and develop a clear action plan
  • Able to work individually and build partnerships that foster teamwork
  • Able to thrive and be flexible in a rapidly changing start-up environment
  • Comfort with technology and the ability to discuss basic Internet technologies
  • Excellent written and oral communication skills in English. French language is a plus
  • Customer service experience, preferably with international clients and in an international context (consulting, support, project management or similar)
  • Eager to learn beyond the immediate remit
  • Available to work in shifts (between 7:00 am and 7:00 pm CET)
  • Receive inbound calls from policyholders in a contact center environment
  • Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments
  • Accurately interpret and verify billing transactions
  • Respond to simple as well as complex billing inquiries from policyholders
  • Provide policyholders with technical support on The Hanover’s systems
  • Partner with others within Personal Lines to resolve customer related issues
  • Follow up with policyholders on outstanding items in a timely manner
  • Perform other duties as needed
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
  • Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly
  • Resourceful use of tools and knowledge available
  • Collaboratively share feedback through appropriate channels related to tools, processes, or systemic user/product issues
  • Delight users through rapid and safe resolution
  • Educate the customer on ways to avoid issues
  • Recommend innovative self-service experiences
  • Proactively share continuous improvement ideas
  • Provide product and tool advice to improve clients’ experience
  • Fluent written and spoken English and a combination of two of following: fluent LATAM Spanish with fluent French
  • 1-3 years’ experience in B2B customer support, account management (virtual/remote or on client site), and or inside sales using email/phone/chat
  • Experience with contacting clients via multiple channels (email, chat, phone)
  • Flexible and quick learner, able to adapt to continuously evolving client needs
  • Ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results

Aws-technical Customer Support Associate Resume Examples & Samples

  • Proficiency in English both written and spoken, 90% Familiarity with Web Technologies and the Internet
  • Experience working directly with customers to resolve issues
  • Proficiency in MS Office, with an emphasis on Excel
  • Some college experience in a technical field
  • Experience building or hosting a website
  • Track, document and retrieve information in CRM database
  • High school diploma/GED required with 1 year of relevant customer service experience preferred (customer service/clerical/administrative)
  • Previous data analysis experience strongly preferred
  • Must have prior experience using MS Excel (ideally intermediate to advanced level skills)
  • Skilled in multi-tasking, organization and prioritization; including the ability to be flexible and adapt to changes quickly
  • Able to perform at a high level in a fast-paced, high production work environment
  • Flexibility in accepting schedule changes as needed
  • Balance inbound support channels with one’s pending caseload, in accordance with customer agreements
  • Experience working with call management and ticketing systems
  • Fluency in English and French, or German, or Italian or Spanish, or Dutch

Customer Support, Associate Resume Examples & Samples

  • Proficiently and consistently resolve basic issues for all solutions within their solution group
  • Quickly identify when issues are more complex and gather appropriate information to triage to senior personnel to resolve
  • Author, edit and publish quality Knowledgebase content to improve customer self-service resources
  • Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal
  • Accurately link and categorize cases upon case closure to help inform root cause of customer contacts
  • Respond to new tickets with an initial response and attempt to resolve on the first contact
  • Gather necessary information to advance the case to higher-skilled support personnel when necessary
  • Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit existing Knowledgebase solutions
  • Capture case trend data, through use of incident categorization fields, that help inform root cause of customer contacts
  • Report service incidents or service requests to internal groups, acting as the customer-facing liaison for all service-related needs
  • Be responsible for accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations
  • Stay informed on product changes and rapidly learn information about product functionality changes
  • Demonstrated ability to be diplomatic, and tactful in dealing with diverse people
  • Demonstrated ability to rapidly learn new concepts and ideas
  • Proven ability to ask critical, insightful questions and probe for information to facilitate problem solving
  • Demonstrated ability to act as a calming and settling influence in tense situations. Is looked to by others for directions and guidance
  • Demonstrated ability to integrate unrelated information and develop highly creative, strategic approaches
  • Demonstrated ability to accurately predict behaviors across a variety of situations using a keen insight into others
  • Demonstrated ability to create effective strategies for complex cross-organizational projects
  • Demonstrated ability to work effectively in situations characterized by continual change
  • Proven ability to quickly and efficiently identify key issues or variables to consider in making important decisions
  • Demonstrated ability to anticipate obstacles or problems. Takes timely steps to minimize impact on intended results
  • Demonstrated ability to create long term strategies that anticipate customer needs/expectations
  • Associate or Bachelor’s degree or previous technical troubleshooting experience preferred
  • Prior customer service and/or call center experience including strong keyboarding skills
  • Ability to remain flexible and react calmly under pressure
  • Must be able to learn and apply knowledge quickly including accurate and detailed documentation
  • Ability to resolve conflicts for the benefit of the customer and the organization
  • Knowledge of Microsoft Word, Excel and Internet required
  • Provide first level response to incoming customer requests via phone / internet /email
  • Identify and direct the request to relevant technical team members in Service and/or Application Support or any other function depending on the nature of the request
  • Provide administrative support to field associates by capturing the initial customer request and logging the service tasks, as needed
  • Generate quotations and processes customer orders in line with company policy/guidelines as needed
  • Liaise with internal functions to make updates in internal company CRM / database
  • Graduate/Post Graduate with 2-3 years’ experience of related experience
  • Fluency in written and spoken English with proficiency in MS Office is essential
  • Past experience in a customer handling role is a must
  • Experience in handling IT enabled customer call management systems
  • Prior experience in Sales Force, Oracle or any other CRM / ERP will be an added advantage
  • Ability to multi-task and experience of working in teams with an attitude to solve customer problems is required
  • Prior experience of working in B2B sales environment will be an added advantage
  • Troubleshooting issues for College and High School customers
  • Assist in support, promotion, and sales for customers
  • Sending appropriate text/access to correct physical and email address
  • Tracking shipments for instructors and/or schools
  • Answering the general support phone line as well as the faculty support inbox to assist customers
  • Editing and adding to customer database through data mining projects
  • Ordering and organizing office inventory/stock for both college and AP level texts
  • Price Quotes
  • Helping direct customers to their appropriate sales representative
  • Providing support to our India team when needed
  • Verifying employment at both college and high schools
  • Responding to text requests emailed from the website
  • Inputting data from Book Request Cards and Convention forms
  • Following up with account and database support
  • Assisting in special projects as needed
  • Candidates who will draw from their past experience in service environments, be they hospitality, retail, technical, or otherwise
  • Candidates who will be our customers’ advocate, and who consistently add value in the service they provide
  • Candidates who focus on the people they are supporting, and who are empathetic and patient
  • Candidates who act with discretion and make decisions thoughtfully, often with limited information
  • Candidates with strong troubleshooting and analytical skills, who will continually improve process in order to maximize customer satisfaction
  • Candidates with excellent communication skills: ability to support technical inquiries professionally via both verbal and written support channels for varying audiences
  • Strong knowledge of Microsoft Office suite, with a focus on Excel
  • Beyond English, we often receive support cases in Dutch, Spanish, Portuguese (Brazil), German, French, Mandarin, Japanese, and Swedish. Professional-level knowledge of those languages is a plus
  • Critical thinking and independent judgment while completing assigned tasks
  • Ability to work independently under daily, weekly and monthly goals
  • Ability to complete detailed research and compile information in a logical manner for use by customers and other departments
  • Ability to work with other departments throughout the company with a high level of customer service
  • Regular, consistent, and predictable attendance is an essential function of this job
  • This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. The incumbent may be asked to perform other duties as assigned
  • Field requests directly from members via phone or e-mail; listen intently and identify needs
  • Help educate members and prospects in the moment regarding our web-site, services available, how we are organized for our customers, etc
  • Execute against and resolve certain administrative requests/issues (web-site access, meeting or teleconference inquiries, customer data collection and maintenance etc.)
  • Execute against and resolve broader product and service inquiries (how to find specific research on our web-site, explain specific products or services available for a given topical area, articulate CEB’s value, etc.)
  • Escalate members and their requests directly to functions or individuals that can best address their needs either in the moment or in follow-up
  • Communicate and collaborate with relevant internal functions to resolve member issues and improve service execution
  • Assist with Service and Marketing campaigns through inbound support and lead management activities; including basic lead qualification and prospect outreach via e-mail or phone
  • Assist Customer Support Team in documenting, tracking, and analyzing request trends, issues with inbound process, request fulfillment metrics, and inbound volume patterns in order to improve service execution
  • Superior customer/member service ethic
  • Professional level English and French (written and spoken) required
  • Superior interpersonal skills; excellent written & oral communication skills; exceptional facility in scripted and extemporaneous speaking
  • Effective time management skills and ability to meet deadlines; demonstrated poise and grace under pressure; demonstrated initiative and resourcefulness; ability to build relationships and work well across functions
  • Strong work ethic; strong attention to detail; ability to work well with others
  • Strong typing and computer/phone navigation skills required
  • One to two years of Customer Service experience preferred
  • Degree in a related discipline
  • Exceptional active listening skills with ability to paraphrase what is being stated to ensure understanding
  • Solid verbal and written communication skills with ability to articulate communication clearly and effectively to the borrower and management team
  • Solid writing skills with ability to write clearly and concisely
  • Ability to multitask and follow assignment to completion with attention to detail and accuracy
  • Proficient computer skill utilizing Microsoft Office/Window based applications
  • Proficient personal computer skills utilizing Microsoft Office/Window based applications
  • 1-2 years of experience working in the Mortgage/Financial industry preferred
  • Bachelor’s degree in a Business, Science, Logistics or Supply Chain or related field
  • Knowledge of Microsoft Office Suite (Word, Excel and Outlook)
  • Hands-on experience with SAP or EDI desired
  • Display exceptional customer service when providing inbound and outbound (phone, email, web form, chat, community) application/functional support and resolution to customers (external and internal)
  • Present the company in a positive and fair manner with timely updates and knowledgeable answers
  • While acting as a customer advocate, develop strong working relationships with cross-functional teams within SAP
  • Maintain the quality of the customer support organization (release readiness, process definition, training, service audits)
  • Diagnose and anticipate current and future customer learning needs and provide assistance with both
  • Obtain detailed and accurate information relating to the business impact of customer’s issues utilizing effective questioning/troubleshooting techniques

Ariba Customer Support Associate Trilíngue Resume Examples & Samples

  • Conducts all customer interactions in a manner that presents Ariba in a positive light. Assistants are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba
  • English and Spanish (written and spoken) proficiency is mandatory
  • High school degree or 2-year Technical school degree
  • Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet
  • Strong troubleshooting and problem-solving skills. Curious profile
  • Bachelor´s degree
  • Knowledge in procurement
  • Previous customer service experience strongly desired

Customer Support Associate With French Resume Examples & Samples

  • Properly prioritize work based on impact to business
  • Gather data, troubleshoot, and work to provide resolutions to end users and SAP Fieldglass’ partners
  • Actively contribute to product knowledge through self-study, and strive to become an expert in the SAP Fieldglass application
  • Frequently own tasks and projects that are outside the normal scope of the role
  • Bachelor’s degree in Business Administration, Information Sciences, or related course of study preferred
  • Fluency in Englishand French

Nowait, Customer Support Associate Resume Examples & Samples

  • Provide a high level of service to all Nowait customers, users and partners through management of phone and email support channels
  • Investigate and resolve inquiries related to core products and services
  • Interact with a variety of functions; hardware fulfillment, account management, operations
  • Document support interactions and escalate complex issues
  • Provide service during non traditional business hours including evenings and weekends
  • 1+ years in a customer facing role for a SaaS company
  • Deep understanding of training and troubleshooting mobile technology
  • Proven experience with client management or bug tracking systems (Salesforce.com, Zendesk, JIRA, Desk.com)
  • Use replenishment tools effectively to ensure compliance of replenishment unit target (RUPH)
  • Responsible for enhancing & updating personnel knowledge of product layout, ranges & concepts
  • Understand seasonal knowledge of all product ranges, concepts vs high volume lines
  • Process deliveries using guidelines to ensure productivity targets are exceeded (UPH)
  • Implement mark-down & price changes directed by the business
  • Execute & maintain customer support model store guidelines & standards to an excellent standard
  • Process damaged & returned product to the store, using company guidelines
  • Maintain exceptional housekeeping standards to reduce shrink
  • Process deliveries using guidelines to ensure productivity targets are exceeded
  • Replenish sales floor with pace & accuracy, ensuring all styles, sizes, colours are available
  • Drive personal pace & urgency of each task to ensure compliance & achievement of targets
  • Represent Ralph Lauren through appropriate dress and grooming standards
  • This position is a non-bargaining position and requires a resume
  • For non-bargaining positions, generally employees will have a minimum of 12 consecutive months of employment with the Company to be eligible to apply for posted positions
  • To review the corporate competencies please click here
  • Education or equivalent to a high school diploma
  • A minimum of one year technical and/or professional experience in related customer service skills

Related Job Titles

resume of customer service associate

  • Customer Success Associate Resume Example

Resume Examples

  • Common Tasks & Responsibilities
  • Top Hard & Soft Skills
  • Action Verbs & Keywords
  • Resume FAQs
  • Similar Resumes

Common Responsibilities Listed on Customer Success Associate Resumes:

  • Conduct onboarding sessions with new customers to ensure they understand the product and its features
  • Monitor customer usage and engagement to identify potential issues or opportunities for upselling
  • Collaborate with the sales team to renew contracts and negotiate pricing
  • Develop and maintain relationships with key stakeholders within customer organizations
  • Provide technical support and troubleshoot issues for customers
  • Analyze customer data to identify trends and provide insights to the product team
  • Create and deliver customer training materials and webinars
  • Manage customer feedback and communicate it to relevant teams for product improvement
  • Act as a liaison between customers and internal teams to ensure customer needs are met
  • Develop and maintain customer success metrics and reports to track progress and identify areas for improvement.

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Customer Success Associate Resume Example:

  • Innovated strategies to identify customer needs and provide solutions and follow-throughs, resulting in a 20% increase in customer satisfaction ratings.
  • Developed instructional materials and provided training sessions to maximize customer adoption of new products.
  • Created custom customer health scorecards to accurately evaluate customer performance and journey.
  • Redesigned customer onboarding process and coordinated efforts with sales teams to ensure successful customer retention and repeat business
  • Utilized software platform and data analytics to optimize customer success plans, resulting in an 8% increase in upsells and cross-sells
  • Proactively reached out to customers to request feedback and review product offerings, resulting in improved customer satisfaction ratings
  • Identified potential issues and gaps in customer service, using data analysis to develop solutions and improve the customer experience
  • Produced monthly customer surveys to analyze customer data and improve customer service
  • Presented actionable plans to cross-functional teams to ensure customer satisfaction
  • Strategic Customer Management
  • Project Management
  • Training & Coaching
  • Data Analysis & Reporting
  • Customer Metrics & Insights
  • Customer Onboarding
  • Product Knowledge
  • Problem-Solving & Troubleshooting
  • Customer Retention & Upsell/Cross-Sell Strategies
  • Community Building & Engagement
  • Quality Assurance & Satisfaction
  • Communication & Interpersonal Skills
  • Goal & Target Setting
  • Process Improvement & Automation
  • Relationship Building & Networking
  • Communication
  • Business Management

Top Skills & Keywords for Customer Success Associate Resumes:

Hard skills.

  • Customer Relationship Management (CRM) Software
  • Account Management
  • Customer Retention Strategies
  • Cross-Selling and Upselling
  • Data Analysis and Reporting
  • Communication Skills
  • Conflict Resolution
  • Sales Techniques
  • Technical Troubleshooting

Soft Skills

  • Communication and Interpersonal Skills
  • Empathy and Customer-Centric Mindset
  • Problem Solving and Critical Thinking
  • Time Management and Prioritization
  • Adaptability and Flexibility
  • Active Listening and Feedback Incorporation
  • Conflict Resolution and Negotiation
  • Relationship Building and Networking
  • Attention to Detail and Accuracy
  • Positive Attitude and Enthusiasm
  • Teamwork and Collaboration
  • Goal Setting and Achievement Orientation

Resume Action Verbs for Customer Success Associates:

  • Facilitated
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  • Communicated
  • Coordinated
  • Prioritized
  • Streamlined
  • Personalized
  • Strategized

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Related Resumes for Customer Success Associates:

Customer success analyst, customer success account manager, customer service specialist, customer success specialist, customer service coordinator, customer service lead, customer service manager, senior customer success manager.

Top 18 Customer Service Associate Resume Objective Examples

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Updated October 9, 2023 13 min read

A resume objective for a customer service associate position is a short statement that appears at the top of your resume. It explains to employers why you are interested in and qualified for the position. When writing your resume objective, it's important to focus on how your skills and experience make you uniquely suited for the job. Include keywords from the job description that align with your qualifications, such as problem-solving, customer service, communication, or multi-tasking. For example: "Recent college graduate with excellent communication and problem-solving skills seeking a customer service associate position where I can utilize my knowledge to provide exceptional customer service." Another example could be: "Experienced customer service professional looking to leverage 5+ years of experience in a customer service associate role to promote positive customer experiences." Crafting an effective resume objective will ensure that employers notice your application and will help you stand out from other applicants.

Customer Service Associate Resume Example

Top 18 Customer Service Associate Resume Objective Samples

  • To obtain a Customer Service Associate position utilizing excellent communication and problem-solving skills.
  • To secure a Customer Service Associate role that will allow me to utilize my customer service experience and interpersonal skills.
  • Seeking an opportunity as a Customer Service Associate with a reputable organization where I can contribute my knowledge and expertise.
  • To work as a Customer Service Associate in an environment that encourages growth, development, and success.
  • To leverage my customer service background to provide exceptional service to customers as a Customer Service Associate.
  • To obtain a position as a Customer Service Associate that will allow me to use my organizational skills and attention to detail.
  • Looking for an opportunity to join the team at XYZ Company as a Customer Service Associate.
  • To gain employment as a Customer Service Associate in order to utilize my strong customer service skills and ability to multi-task effectively.
  • Seeking an entry-level position as a Customer Service Associate with the potential for long-term career growth.
  • Applying for the role of Customer Service Associate with ABC Company to apply my extensive customer service experience.
  • Motivated individual looking for an opportunity as a Customer Service Associate where I can utilize my interpersonal communication skills.
  • Desire to work in the customer service field by obtaining the position of Customer Service Associate at XYZ Company.
  • Looking for an entry-level position in customer service with ABC Company where I can develop new skills and grow professionally.
  • A motivated individual seeking employment as a Customer Service Associate in order to provide excellent customer service while developing professional relationships with clients.
  • Aiming for the role of Customer Service Associate at XYZ Company where I can bring my strong problem solving, organizational, and communication skills into play.
  • Passionate about providing quality customer service by obtaining the position of Customer Service Associate at ABC Company.
  • Highly organized individual seeking employment as a Customer Service Representative at XYZ company where I can use my superior organizational abilities and attention to detail.
  • Eagerly searching for an opportunity as a reliable and dedicated Customer Service Associate at ABC Company where I can utilize and develop my existing customer service skills and experience.

How to Write a Customer Service Associate Resume Objective

A customer service associate resume objective is an important part of a successful job application. It should be written in a way that clearly communicates your skills, experience and goals to potential employers. To help you craft an effective resume objective for a customer service associate position, here are some tips on how to write one:

1. State your career goal. Start by stating the specific role you’re applying for, such as “to obtain a customer service associate position.” This will show employers that you have a clear career direction in mind and are serious about the job.

2. Highlight relevant skills and qualifications. Next, emphasize the qualifications that make you well-suited for the role, such as strong communication skills, excellent problem-solving abilities or knowledge of customer service software programs. Showing employers that you possess the right attributes for the position will demonstrate why you would be an asset to their organization.

3. Demonstrate enthusiasm and professionalism. Finally, express your enthusiasm for working in customer service and your commitment to providing excellent service to customers. You can also mention any awards or certifications that demonstrate your dedication to professionalism in this field.

By following these tips when writing your customer service associate resume objective, you can ensure that it effectively communicates your skills and goals to prospective employers. Doing so will increase the likelihood of getting hired for the job you desire!

Related : What does a Customer Service Associate do?

Key Skills to Highlight in Your Customer Service Associate Resume Objective

When crafting your Customer Service Associate resume, one critical area that potential employers focus on is the objective statement. This section provides the first impression about you as a professional, and therefore, it should be compelling and informative. Highlighting key skills in your objective can significantly increase your chances of landing an interview. The following are some essential skills to feature in your Customer Service Associate resume objective that will demonstrate your capabilities and suitability for the role.

Empathy is needed for a resume objective for a Customer Service Associate because it shows the ability to understand and share the feelings of others. This is crucial in customer service roles as it allows the associate to connect with customers on a personal level, understand their needs and concerns, and provide appropriate solutions. It also helps in building strong customer relationships, leading to improved customer satisfaction and loyalty.

2. Active Listening

Active Listening is crucial for a Customer Service Associate as it involves understanding and addressing customer needs effectively. This skill ensures that the associate can accurately interpret customers' words, emotions, and concerns, leading to better problem resolution. In a resume objective, mentioning this skill can highlight the candidate's ability to provide excellent customer service and maintain high customer satisfaction levels.

3. Adaptability

A Customer Service Associate often faces various situations that require quick thinking and problem-solving. Adaptability is crucial as it allows the associate to adjust their approach to meet different customer needs, handle unexpected issues, or adapt to new company policies or systems. This skill shows potential employers that the candidate can thrive in a dynamic work environment and can contribute to maintaining high customer satisfaction levels.

4. Problem-solving

A Customer Service Associate often encounters various issues and challenges in dealing with customers' needs and complaints. Therefore, problem-solving skills are crucial as they enable the associate to effectively identify the root of a customer's issue and come up with an efficient and satisfying solution. This skill is also essential in making quick decisions that can enhance customer satisfaction and loyalty. Including this skill in a resume objective will demonstrate to potential employers that the candidate is capable of handling difficult situations and improving customer service quality.

5. Zendesk proficiency

Zendesk proficiency is crucial for a Customer Service Associate as it demonstrates the ability to efficiently manage customer interactions and queries. Zendesk is a popular customer service software and support ticket system. Being proficient in this tool can help streamline customer service processes, track customer engagement, and resolve issues faster. This skill shows potential employers that the candidate is capable of handling and organizing multiple customer inquiries effectively, leading to improved customer satisfaction levels.

6. Salesforce knowledge

A Customer Service Associate often deals with managing customer queries, complaints and providing solutions to their problems. Salesforce is a customer relationship management solution that brings companies and customers together. It's an integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. Having Salesforce knowledge allows the associate to effectively manage customer relationships and interactions, track customer data and history, improve business relationships, streamline processes and improve profitability. Therefore, this skill is crucial for a resume objective as it shows potential employers that the candidate has the necessary technical skills to manage customer relations efficiently.

7. Multitasking

A Customer Service Associate often has to handle multiple tasks at once, such as answering customer inquiries, processing transactions, and resolving complaints. Therefore, the ability to multitask effectively is crucial for ensuring that all duties are carried out efficiently and promptly. This skill demonstrates to potential employers that the candidate can manage their workload effectively, prioritize tasks according to their urgency and importance, and maintain high levels of productivity under pressure.

8. Time management

A Customer Service Associate often needs to handle multiple tasks and inquiries at once, all while providing excellent service to customers. Effective time management skills are crucial in ensuring that all tasks are completed efficiently and promptly. This skill also helps in prioritizing tasks, meeting deadlines, and reducing stress in high-pressure situations. Including this skill in a resume objective can show potential employers that the candidate is capable of managing their workload effectively and can contribute to the smooth operation of the customer service department.

9. Interpersonal skills

Interpersonal skills are needed for a resume objective for a Customer Service Associate because this role involves constant interaction with customers. The ability to communicate effectively, empathize, and resolve conflicts is crucial in providing excellent customer service. These skills help to build strong relationships with customers, enhance their experience, and ensure their satisfaction and loyalty to the company. Including interpersonal skills in your resume objective shows potential employers that you are capable of representing the company professionally and maintaining positive customer relations.

10. Conflict resolution

A resume objective for a Customer Service Associate often involves ensuring customer satisfaction and resolving customer issues. Conflict resolution is a crucial skill for this role as it demonstrates the ability to handle and defuse any potential disagreements or dissatisfaction from customers. This skill shows potential employers that the candidate can maintain a professional, calm demeanor while effectively solving problems, thus enhancing customer experience and loyalty.

Top 10 Customer Service Associate Skills to Add to Your Resume Objective

In conclusion, it is essential to carefully consider the key skills you highlight in your customer service associate resume objective. Tailoring these skills to align with the specific requirements of the job can significantly increase your chances of landing an interview. Remember, your objective should not only showcase your abilities but also convey how you can add value to the company. By effectively communicating your most relevant skills in a concise and compelling manner, you can set yourself apart from other candidates and make a strong first impression on potential employers.

Related : Customer Service Associate Skills: Definition and Examples

Common Mistakes When Writing a Customer Service Associate Resume Objective

The customer service associate resume objective is an important part of any job application, as it serves to introduce the applicant and their qualifications to the hiring manager. However, it can be easy to make mistakes when crafting this section of your resume, so it’s important to be aware of the common pitfalls in order to ensure you present yourself in the best possible light.

One of the most common mistakes when writing a customer service associate resume objective is making it too generic. While it’s important to include relevant keywords that show your experience and qualifications for the position, simply stating that you are “seeking a customer service role” without providing further details about why you are a good fit for the role will not adequately demonstrate your value to employers. Instead, focus on specific skills and experiences that make you uniquely qualified for the job and explain how those traits can benefit the company.

Another mistake people often make when writing a customer service associate resume objective is including too much information. It can be tempting to list out every skill or accomplishment in order to try and impress potential employers, but doing so can actually have a negative impact as it makes your objective long-winded and difficult to read. Instead, keep your objective concise and focused on only what is relevant for this particular position.

Finally, many applicants forget to tailor their objectives according to each job they apply for. While there may be certain aspects of your skillset that remain consistent across multiple roles, each job has its own unique requirements which should be highlighted in your resume objective if they apply to you. Taking time to customize your objective accordingly shows employers that you have done your research and taken an interest in their specific needs instead of using a generic template for all applications.

By avoiding these common mistakes when writing a customer service associate resume objective, applicants can increase their chances of standing out from other candidates and increasing their chances of landing an interview with potential employers.

Related : Customer Service Associate Resume Examples

Customer Service Associate Resume Objective Example

A right resume objective for a customer service associate would be to demonstrate excellent communication and interpersonal skills to provide outstanding customer service, whereas a wrong resume objective for a customer service associate would be to get promoted as quickly as possible.

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    A customer service associate resume objective is an important part of a successful job application. It should be written in a way that clearly communicates your skills, experience and goals to potential employers. To help you craft an effective resume objective for a customer service associate position, here are some tips on how to write one: ...

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