resume help for customer service

Build my resume

• Resume builder
• Build a better resume in minutes
• Resume examples
• 2,000+ examples that work in 2024
• Resume templates
• 184 free templates for all levels
• Cover letters
• Cover letter generator
• It's like magic, we promise
• Cover letter examples
• Free downloads in Word & Docs

24 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 24 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

Published: October 19, 2022

One of the great things about customer service is that the skills you develop can be relevant to a lot of different jobs. The best customer service resume showcases those skills along with your unique personality and your diverse experiences.

Successfully marrying all of these elements into a one-page resume can be daunting for anyone. But fear not — there are steps you can take to ensure your resume is as strong as possible without causing you tons of stress.

In this post, let's review the sections you need to include in a successful customer service resume, as well as example resumes that you can use as inspiration for your next application.

Jump ahead:

What is a customer service resume?

How to write the best customer service resume, what to include in your customer service resume, top 10 best customer service resume examples, putting your best foot forward.

A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions.

Some common customer service roles include:

• Customer service representatives
• Customer support specialists
• Customer success managers
• Start from a template.
• Keep it clear and concise.
• Use the right keywords.
• Highlight specific accomplishments.
• Showcase your personality.

As highlighted above and shown in the image below, there are five ways you can write a customer service resume that gets the attention of prospective employers.

Let's review each below.

1. Start from a template.

While it's important to make sure your resume is unique to you, there are a number of templates available to help you get started. For example, HubSpot has a selection of free resume templates that are fully customizable to the job you're applying for.

Featured Resource: Free Resume Templates

Download These Templates for Free

2. Keep it clear and concise.

Keep in mind that you only have a limited amount of time to impress job recruiters. And many are quickly skimming through a sea of resumes for each open position. Keep your resume short and sweet, and make it easy for employers to see that you're the right fit up front.

3. Use the right keywords.

Speaking of skimming, hiring managers are also looking for a few magic words that tell them you're a good candidate to move to the next round. Look at the job description closely, and make sure your resume aligns with the language your prospective employer is using.

4. Highlight specific accomplishments.

It's great to know that you've "positively interacted with customers", but so has just about every other applicant vying for the same position you're applying for. Get specific, and try to quantify your experiences where possible (e.g., resolved x amount of customer inquiries per day).

5. Showcase your personality.

Show recruiters what makes you, you. What qualities will you bring to the team? Infusing your personality is one more way you can separate yourself out from the crowd.

Now that we've reviewed some fundamentals about how to write your resume, let's get into what you should include.

The best sections to include in your customer service resume are an objective or summary along with details about your skills, experience and accomplishments, and education.

Customer Service Resume Objective or Summary (Optional)

Depending on the position, it may make sense to start your resume with an overview of who you are, what you're looking for, and what you'll bring to the position. You can put this in paragraph or bullet-form at the beginning of your resume to make it clear to whoever is reading it.

However, if you're running out of room on the page, it's OK to omit a summary. You can always take what you would've written and weave it into other sections on your resume.

Here are a few examples of customer service principles you can highlight in this section.

Putting the customer first.

Companies know that customer interactions with the product and the business are incredibly important. Making this stance clear will show hiring managers that your priorities are in line with theirs.

Teaching rather than explaining.

Customer autonomy is a huge bonus for a hiring manager. Let them know that you want to be so good at what you do that the customer's understanding of the product might reach a level where they no longer reach out to your team as often.

Desiring challenges from an unpredictable environment.

A day in the life of a customer service representative can be extremely unpredictable. Adding this as an objective will make it clear that you're ready to hit the ground running. Plus, it will reassure the hiring managers that you know what you're applying for.

Growing your technical and product knowledge.

Learning is a huge part of customer service. So, showing eagerness to grow in technical and product knowledge is extremely vital to include on your resume.

Next up, let's talk about skills.

Customer Service Resume Skills

• Learning Potential
• Communication
• Adaptability
• Self-Motivation
• Product and Industry Expertise
• Emotional Intelligence
• Problem-Solving
• Improvisation

Another important section to include is the skills that you've developed as a customer service professional. Here are eight good ones to highlight.

1. Learning Potential

This is the big one. No matter what level of knowledge you have about the product or the business, you're going to be trained and coached. With this in mind, you need to show a willingness to learn, whether it be in a classroom or on the phone with a customer.

2. Communication

Though somewhat self-explanatory, these skills become more nuanced when you think about the different types of customers a company has. Can you take a technical concept and clearly explain it to people of all backgrounds? Plus, in addition to customers, you're going to need to be able to effectively communicate with your team too.

3. Adaptability

This can range from scheduling adaptability to troubleshooting on the fly. What do you do when your "surefire" troubleshooting step doesn't work? Are you cool under the pressure of the follow-up question? No matter what your level of product knowledge is, having adaptability and flexibility is going to be an asset.

4. Self-Motivation

Even though many companies block time for their reps to be on the phone, it's likely that no one will tell you what to do with your day as a whole. Self-motivation is a huge personality trait in this position, because it's one that no training team or manager can teach. At the end of the day, you have to want to be there and want to help solve for your customers.

5. Product and Industry Expertise

While this trait isn't imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you're not only ahead of other candidates, but that you also have a genuine passion for the business.

6. Emotional Intelligence

While product knowledge may be optional at first, emotional intelligence isn't. Emotional intelligence refers to your ability to interpret the thoughts and feelings of others and respond to them in an appropriate way. This skill is incredibly important for service reps because it creates a personalized and delightful customer experience .

7. Problem-Solving

If you know the saying, "when life gives you lemons, you make lemonade," then your resume should make you look like an enterprise-level lemonade salesperson. Customer service is all about solving problems, and often, the solutions to those problems aren't clear. In many cases, reps need to think on their feet to come up with creative solutions to meet customer needs .

8. Improvisation

As a customer service rep, it's your job to do everything within reason to prevent churn . Sometimes, this requires creative problem-solving and the ability to improvise when things go wrong. Keeping cool and making the right choices in stressful situations is an incredibly valuable skill in customer service.

Once you've laid out your skills, you'll need to back them up.

Next up, let's talk about professional experience and accomplishments.

Customer Service Resume Experience & Accomplishments

In this section, you'll want to cover your recent professional experience in depth, especially with regard to your career progression, projects completed, and milestones reached.

Here are some examples.

Customer Service or Professional Experience

If you're applying for a position in customer service and you've already worked in a customer-facing role, make sure your resume highlights your industry experience. This includes what industry your company was a part of, what metrics you used to measure success, what goals you achieved, and the impact you've had on the company.

If you're applying for a customer service role and you don't have industry experience, do some brainstorming about the transferable skills and experiences that would serve you in a customer-facing role. For example, if your previous experience is in marketing, you've probably developed effective communication skills. And, most importantly, think about why you want to move into customer service so your resume effectively communicates that.

Career Progression and Advancement Details

Were you promoted in your last role? Did you ever manage a team? Did you collaborate with other colleagues on side projects, experiments, or campaigns? Were you tapped to lead an experiment or test case?

Make sure the experience section of your resume details examples of you being recognized or rewarded for going above and beyond. Hiring managers want to hire the best of the best, so make sure you highlight examples of this.

Volunteer or Community Involvement

If you're involved in your community, feel free to include that work on your resume as long as it's relevant to the position. Including experiences like these will help you stand out to employers. Plus, it gives hiring managers an idea of what you like to do outside of work.

Next up, let's talk about education.

Customer Service Resume Education

In this section, you'll want to make sure you showcase your educational background. This includes any classes, research, projects, or accolades that speak to your ability to excel, your commitment and grit, and your industry expertise.

Higher Education Background and Achievements

Make sure your resume details your highest levels of educational attainment. Note where you studied, what you studied, your GPA, and any particularly relevant projects or research you worked on.

It's okay if you didn't major in the industry you're applying to (not all of us have). But education helps round out your overall workplace knowledge and experience.

Additional Professional or Educational Training

If you've taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well — especially if they might be part of the tech stack the team you're applying to uses.

Now that we've broken down what to include on your customer service resume, let's take a look at a few examples you can use as inspiration for your application.

Check out the list below for the top ten best customer service resume examples for roles across the industry. Each customer service resume sample includes what we like about it.

1. Entry Level Customer Service Representative

What we like: This resume is a great example of someone who has no direct customer service experience, but does have experience interacting with customers of different backgrounds. The fictitious Justine has made a clean-looking resume that clearly states the experience she has had working with customers, and shows familiarity with hitting a metric of some kind in her sales position.

2. Mid-Level Customer Service Representative

What we like: "Lily's" resume is a great example of someone who has a mixed background with both directly and tangentially-relevant experience. She was a bank teller before she broke into the customer service industry, and putting it on her resume shows diversity and opens a conversation about why she began a career in customer service.

3. Experienced Customer Service Representative

What we like: It's easy to tell right away that "Marie Clark" has been killing it in the customer service industry for some time now. She takes some space at the top to highlight what sets her over the edge as an applicant, making it clear she loves what she does and wants to make a career out of it.

4. Personalized Customer Service Resume

What we like: This clean and creative resume helps the candidate stand out right off the bat while still allowing room to fit all of their awesome experience. The addition of a photo adds a face to their qualifications. And in a career where you might communicate with customers solely over email or phone, it's important to show that you're more than just a faceless resource.

5. Classic Customer Service Resume

What we like: This is a prime example of a no-nonsense resume that still looks great. It's classic, clean, and clear, which can be a relief to recruiters and hiring managers who may look at hundreds of resumes a day. This formatting allows your experience to speak for itself, and would be a great option for a candidate who has a lot of prior experience.

6. Formal Customer Service Resume

What we like: This resume is an effective mix of the first two we've shown in this article. The pops of color and headshot show uniqueness while the formatting leaves a lot of space for what you want to include. It's muted and easy to read, so no one element is overwhelming to the point of throwing it off balance.

7. White Space Customer Service Resume

What we like: This resume stands out because it's the first one we've seen in the article that utilizes the full width of the page. If you really need the extra space, this single-column format allows those extra inches on the side so your qualifications take up less vertical space. This can help your resume look less bunchy, and is extremely easy for your potential employers to follow.

8. Customer Support Engineer Resume

What we like: This customer support engineer resume lets the skills and experience speak for themselves. It's simple, straightforward formatting might not be advisable for a creative role, but for a technologist, it's not as mission-critical as standing out and impressing a hiring manager.

9. Customer Service Manager Resume

What we like: This customer service manager resume highlights this candidate's experience and impact, which is critical when applying for a leadership role. Using color, a modern font, and bullet formatting, this resume effectively divides the different sections while highlighting the most important aspects of this candidate's background.

10. Call Center Resume

What we like: This resume outlines all of the skills and qualifications needed to work in a call center. It starts by listing the candidate's key attributes then backs them up using their professional experience. On the right, it outlines other skills that the candidate possesses and categorizes them by either "hard" or "soft." This not only tells an employer what this candidate can do, but it also shows that they're organized and think logically.

The best customer service resume is the one that gets your foot in the door to "wow" them during the job interview. Take the time to build out a resume that truly makes you and your accomplishments shine.

Don't forget to share this post!

Related articles.

The Chief Customer Officer: Responsibilities and How to Become One

Customer Service Managers — What Do They Do?

CXO: The Customer Service Leader You Probably Haven't Hired Yet (Including Insights from Experts)

8 Call Center Resume Samples & the Skills to Include [Templates]

Lunch and Learns: How to Host One That Your Team Will Want to Attend

25 Email Management Tips To Claim Back Your Time

A Customer Service Career Path Guide for Every Personality Type

How to Write a Customer Service Job Description to Attract the Best Candidates [Template]

The Top 21 Customer Service Certifications & Courses You Need to Take

The Comprehensive Guide to Customer Support and Service Salaries

Resume templates to create a killer resume for your job application.

Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.

7 Customer Service Resume Examples + Best Practices

Working in customer service is both challenging and rewarding. It helps you develop soft and hard skills, all while giving you a great opportunity to learn the ropes of a business and get exposure to many different departments and disciplines within the company.

Landing one of these jobs requires a specific set of skills ( here's looking at you, Mr. Neeson ), and effectively communicating to hiring teams that you possess these skills requires a well-thought-out resume. 

In this article, we share seven different customer service resume examples that cover a variety of roles.

Recommended Reading

How to Write the Perfect Customer Service Resume

7 customer service resume examples, 1. entry-level customer service representative.

Often, getting your first customer service job is the most challenging. Without previous experience, what you’re really trying to show through your resume is that you’re reliable and teachable. Think about past educational or volunteer experiences, and highlight the ones that show this. An example might be talking about a group project or something similar. 

Since you won’t need to use as much space on the work history section, you can expand more on the skills and education sections. For those with more work experience, you’ll probably want to keep these sections a little lighter. The resume as a whole should never exceed one page, especially for more entry level positions. 

Also, don’t try to pad your resume. If you have limited experience it can be tempting, but it’ll only hurt you in the long run. Be honest, be concise, and be upfront. Hiring teams will appreciate it, and it will ensure you end up finding the right fit.

2. Lead customer service representative

Once you have a good amount of experience in your chosen customer service role , you should focus your resume more on your performance and less on your potential. For example, you could talk about your average conversation volume. You could also highlight if you had a specialization like billing or compliance.

You should also list any tools you have experience using or have expertise with. It’s also good to highlight any projects or programs you led or had a hand in leading. For example, if your team started a voice of the customer program and you were responsible for collecting customer feedback, list it. Showing increases in responsibility can communicate to hiring teams that you’re ready for more.

3. Customer success manager

Customer success managers are often responsible for a smaller subset of large customer accounts and work in much more of an advisory role than customer service agents. They may even be responsible for things like expansion revenue or churn reduction.

Because of this it’s good to highlight any high-touch relationships you had with customers or times you served as an advisor. You could also talk about any cross-departmental projects you’ve worked on, as CSMs regularly work with teams outside of customer service.

If you’ve had any sales experience, it’s good to highlight that as CSMs are often something of a hybrid of service and sales. At the very least, letting hiring teams know you’re comfortable with selling and making product recommendations is key as it tends to be a part of these roles.

A Guide to Customer Success Manager Career Paths

4. community manager.

Companies are increasingly investing in creating online communities that foster higher levels of engagement and open the possibility for peer-to-peer information sharing. People in these roles are often responsible for engaging with community members and moderating conversations and threads to make sure everything aligns with community guidelines. 

If you have previous community moderation experience, it’s great to highlight that. You could also talk about any projects you worked on where you had to seek out customers to get feedback or engage them in some way. You could even talk about online communities you’re active in as a member if you don’t have direct professional experience. 

For people with direct experience, it’s good to note what types of communities you managed previously as well as the tools you’re experienced with for community management. Including success metrics like community growth during your tenure can help your resume stand out. 

5. Technical customer service representative

Technical customer service hopefuls should highlight different tools they know how to use as well as any technical skills they possess. For example, you may have experience with a certain coding language or with using APIs.

Though technical acumen is important, it still requires you to have all the other necessary customer service skills like communication and empathy. You could consider sharing your average CSAT score or something similar. You should also highlight tools you’re experienced with. It shows technical aptitude, and if the role you’re applying to uses the same tools, it means you’ll be able to ramp up faster, which could be attractive to hiring teams.

6. Customer service manager

When applying for manager roles, it’s important to show leadership experience. Maybe you led a team, project, or initiative — all are good to highlight. You could also highlight any time you drove a process change or something similar as it also shows leadership and initiative.

List any direct experience you have managing others. It could be in both formal or informal capacities. Since people management is often part of a customer service manager role, it’s important you show you’re capable of doing it. Things like conflict resolution, scheduling, and coaching are often part of customer service manager jobs, so any experience you have in those areas is great to highlight. 

At the end of the day, a customer service manager’s success is measured by the success of their team. Being able to effectively portray that you’re capable of helping others get better (not just yourself) can help put you at the top of the list for management roles.

How To Succeed as a Customer Support Manager

7. director of customer service.

At the director level, it’s important to show you’ve had experience leading multiple teams and have done so effectively. Essentially you need to show you can manage managers, hire effectively, set an overall vision for the department, and execute on that vision. 

Showing times that you’ve worked on bigger-picture projects is important to do since director level positions are often responsible for moving the needle for the business as a whole. Showing you understand how to do things like create and manage a budget as well as develop programs that can reduce costs or improve efficiency are important. 

These resumes should really be focused on experience and results. What you’re trying to convey is that you’re an expert in your line of work, and showing past results is one of the best ways to do that. Also, if you’ve completed any advanced education, it can be good to list that as well.

Tips for Finding Your Perfect Customer Service Career Path

Landing the gig.

Landing a job comes down to much more than having a top-notch resume, but it is an important part of the process. It’s often what forms a hiring team’s first impression, so it’s worth taking the time to get it right.

If you’re looking for a little more help in the application process, check out our article on what to include in your customer service cover letter .

Like what you see? Share with a friend.

Jesse short.

After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.

We've got more to share

The Supportive Weekly

For the customer service obsessed

In the Works

For founders and growing companies

Your privacy matters! Help Scout only uses this info to send content and updates. You may unsubscribe anytime. View our privacy policy for more.

Privacy preference center

We care about your privacy

When you visit our website, we will use cookies to make sure you enjoy your stay. We respect your privacy and we’ll never share your resumes and cover letters with recruiters or job sites. On the other hand, we’re using several third party tools to help us run our website with all its functionality.

But what exactly are cookies? Cookies are small bits of information which get stored on your computer. This information usually isn’t enough to directly identify you, but it allows us to deliver a page tailored to your particular needs and preferences.

Because we really care about your right to privacy, we give you a lot of control over which cookies we use in your sessions. Click on the different category headings on the left to find out more, and change our default settings.

However, remember that blocking some types of cookies may impact your experience of our website. Finally, note that we’ll need to use a cookie to remember your cookie preferences.

Without these cookies our website wouldn’t function and they cannot be switched off. We need them to provide services that you’ve asked for.

Want an example? We use these cookies when you sign in to Kickresume. We also use them to remember things you’ve already done, like text you’ve entered into a registration form so it’ll be there when you go back to the page in the same session.

Thanks to these cookies, we can count visits and traffic sources to our pages. This allows us to measure and improve the performance of our website and provide you with content you’ll find interesting.

Performance cookies let us see which pages are the most and least popular, and how you and other visitors move around the site.

All information these cookies collect is aggregated (it’s a statistic) and therefore completely anonymous. If you don’t let us use these cookies, you’ll leave us in the dark a bit, as we won’t be able to give you the content you may like.

We use these cookies to uniquely identify your browser and internet device. Thanks to them, we and our partners can build a profile of your interests, and target you with discounts to our service and specialized content.

On the other hand, these cookies allow some companies target you with advertising on other sites. This is to provide you with advertising that you might find interesting, rather than with a series of irrelevant ads you don’t care about.

Customer Service Resume Examples & Writing Guide for 2024

How to build a compelling customer service resume

Whether you are a call center operator, client relationship manager or a sales support officer, your job is all about meeting customer needs and ensuring their enjoyable experience.

There’s one thing you may need to do before you can advance your career path — craft an impressive customer service resume.

The way you present your professional experience and exceptional skills will certainly depend on a specific job you are applying for. There are, however, certain guidelines that can help bring any customer service CV to the highest standard.

Stick to our tips, and you’ll land the job of your dreams in no time. Still looking for a job? These 100+ resources will tell you everything you need to get hired fast.

1. How to skillfully format your customer service resume?  

“Wow, that looks clean-cut!” This is what you want a hiring manager to say when first laying their eyes on your resume.

A well-organized and neat CV can be decisive. After all, there are 250 candidates on average applying for the same position. And let’s be honest, there’s just not enough time in this world for the recruiter to wade through clumsy chunks of text.

The aim is to make your piece of writing easy to skim and easy to navigate. Lead a hiring manager’s eye to desirable sections through impeccable formatting.

• Set 0,5-1 inch margins on all sides.
• Distribute your resume sections in a neat way. You may want to opt for a two-column layout.
• Employ negative space so that there is enough space between individual sections.
• If you have previous customer service experience, list your job history and education in a reverse-chronological order. If you are new in the field or you’ve just gotten your feet wet, you may use a functional resume putting your skills and education under the spotlight.
• Make your headings bigger.
• Avoid stylish fonts, and opt for the classic ones such as Garamond , Calibri , or Gill Sans .
• If you want to use color, do it wisely — go for a subtle one.
• Save your CV as a PDF document unless the job posting in question states otherwise.

Choose your preferred template and make your resume shine.

2. How to create a captivating customer service professional summary for your CV?

The right professional profile is, in the first place, relevant to the job you are applying for. It markets your best work experience, the most significant accomplishments and your brilliant customer service skills.

That’s right — you need to sell your abilities to your prospective employer at the very beginning, or you might simply risk being ignored.

Make your customer service professional summary concise and to-the-point. Using keywords from the job ad, mention your measurable achievements, convey your interpersonal skills and reflect your troubleshooting mastery.

Customer service professional summary example

Pro-active and performance-driven Client Associate who excels at developing and maintaining relationships with clients, and providing exceptional service. Effective team player and communicator offering excellent negotiation skills and the important ability to function well in fast-paced business environments. Reached and maintained 98% customer satisfaction.

Try our AI Resume Writer and have your resume ready in minutes!

3. what are the best skills to put on your customer service resume.

If you are wondering what technical competencies and interpersonal skills the recruiter will target in your resume, you are asking the right question.

In order to find the answer, you may need to refer back to the job posting you are replying to. 

Remember to feature required skills from the posting at the top of your list, and add any other relevant customer service competencies.

The best customer service soft skills for your resume

• Outstanding communication (oral and written)
• Active listening
• Problem solving
• Customer service orientation
• Flexibility
• Organizational skills
• Attention to detail
• Ability to persuade
• Stress resilience
• Positive attitude
• Time management
• Willingness to improve

The most effective hard skills for your customer service CV

• Microsoft Office Suite
• CRM software
• CS Principles and Practices
• Sales Force
• Multi-line phone systems
• Visio & Project

4. How to properly list work experience in your customer service resume?

Make your work history an effective projection of your future company’s success. 

In order to write an engaging customer service work experience section, you may need to combine your expertise, ability to build strong relationships with clients and measurable achievements.

Use bullet points to provide a clear account of your relevant accomplishments, and avoid using large blocks of text. 

Marknight, Texas Client Associate 2017–2020

• Focused on enhancing client relationships and managed all incoming phone calls and emails.
• Conducted client meetings, maintained relevant databases, and developed and coordinated office schedules.
• Identified client goals and targets, and worked on the creation and implementation of a new contact management system.
• Improved client satisfaction with provided services by 12% within one year.
• Recognized as a top-achieving employee by the company executives numerous times.

Find out your resume score!

5. How to make your education section shine with academic achievements?

Whether you have formal education in a related field or not, mentioning your areas of interests, academic achievements , or even active participation in various college clubs can certainly pay off.

Were you a member of the Debate Club? Ace in the hole! You must have outstanding communication skills.

Customer service education section example

2013-2016 BA in Communications Villa University, Texas

• Areas of interest: Applied Communication
• Finalist, Student Essay Writing Competition 2015
• Led the Student Debate Club  

6. How to use additional sections in order to showcase your customer service skills?

When it comes to extra sections on your CV, you may effectively opt for languages , certifications , accomplishments , awards , conferences , and many more.

Which ones you decide to incorporate depends on their relevance to a specific job position.

Showcase those activities and interests that have made you a better customer service professional, and get the hiring manager on your side.

Your extra sections could be listed as follows

Volunteering Activities

• Fund Allocator, St John Charity, Miami, FL, United States, February 2019 - March 2021

Certifications

• Certified Customer Service Professional (CCSP), Customer Service Institute, 2020

Including a dedicated section for customer service certifications on your resume is vital in showcasing your commitment to providing exceptional customer experiences and your proficiency in customer service skills.

These certifications validate your knowledge and expertise in customer service best practices and demonstrate your dedication to delivering top-notch service.

Julia Gergelova

Julia is a professional writer, translator and graphic designer. She holds degrees in translation and interpretation, and has international work experience from a number of different countries in Europe as well as China and Panama. Julia formerly taught academic writing and as a graphic designer contributed to outlets such as  The Business of Business . She has a passion for lifelong learning and good coffee.

Subcategories

• Call Center Operator
• Client / Customer Relationship Manager
• Customer Support
• Sales Associate

All customer service resume examples

Related customer service cover letter examples

Resume guides

How to write a professional resume summary [+examples], how to put your education on a resume [+examples], how to describe your work experience on a resume [+examples], let your resume do the work..

Join 5,000,000 job seekers worldwide and get hired faster with your best resume yet.

16 Customer Service Resume Examples for a Job Application

Customer service is a crucial element for any business to thrive. With the increasing number of businesses in the market, competition has become fierce. As a result, companies strive to provide excellent services to their customers to differentiate themselves from competitors. In this context, customer service resumes have become an integral part of a job application.

Definition of Customer Service Resume

A customer service resume is a document that outlines an applicant’s skills, experience, and achievements in the customer service field. This document is submitted along with a job application to showcase the applicant’s qualifications to the hiring manager. A customer service resume can be the deciding factor for whether or not an applicant will be selected for a job interview.

Importance of a Customer Service Resume

A customer service resume is essential, particularly in the customer service field, as it highlights the applicant’s experience, knowledge, and proficiency in relevant service areas. Hiring managers use resumes to screen applicants that they think might be the best fit for the position. Therefore, a well-crafted customer service resume can help a candidate stand out from other applicants and increase their chances of being selected for an interview.

Types of Customer Service Resumes

When it comes to creating a standout customer service resume, there are several different formats you can choose from. These formats include:

A. Chronological Resume

A chronological resume is the most common and traditional format for resumes. As the name suggests, this type of resume lists your work experience in chronological order, starting with your most recent position and working backward.

For customer service positions, a chronological resume can work well if you have a strong work history with relevant experience. This format allows hiring managers to see your career progression and how you’ve grown in your customer service roles over time.

B. Functional Resume

A functional resume focuses on your skills and experience, rather than your work history. This format is ideal for job seekers who are making a career change, have employment gaps, or are just starting in the customer service field.

When creating a functional resume, you’ll want to highlight your customer service skills and accomplishments, such as problem-solving or conflict resolution abilities. It’s also important to include any relevant certifications or training you’ve completed.

C. Combination Resume

As the name suggests, a combination resume combines aspects of both a chronological and functional resume. This format allows you to highlight both your work history and skills, making it a great option for job seekers with a strong work history and relevant skills.

When creating a combination resume, start with a summary of your skills and experience, then list your work history in chronological order. Be sure to emphasize your customer service accomplishments and how they relate to the job you’re applying for.

D. Targeted Resume

A targeted resume is tailor-made for a specific job you’re applying to. This format allows you to showcase how your skills and experience align with the requirements of the job posting.

When creating a targeted resume, read the job posting carefully and pick out the key skills and requirements. Then, highlight your experience and accomplishments that demonstrate you have those skills. Be sure to use industry-specific language and terminology to make your resume stand out.

Choosing the right format for your customer service resume will depend on your individual career goals and work experience. Whether you choose a chronological, functional, combination, or targeted resume, make sure to highlight your customer service skills and accomplishments to stand out to potential employers.

Key Elements of a Customer Service Resume

When crafting your customer service resume, it’s important to include key elements that highlight your qualifications and experience in the industry. Here are six essential sections to include:

A. Contact Information

Your resume’s contact information should always be located at the top, including your full name, email address, phone number, and professional social media handles. Make sure your email and social media handles are professional and appropriate for potential employers to see. It’s also a good idea to include a physical address, especially if you’re applying locally.

B. Professional Summary

Your professional summary should be a brief but compelling statement that highlights your experience, skills, and accomplishments in customer service. This should be the first section after your contact information and should be no more than 3-4 sentences. Make sure it’s tailored to the specific job you’re applying for and emphasizes your unique selling points.

In customer service, there are certain skills that are essential to success in the industry. These may include communication skills, problem-solving abilities, and conflict resolution techniques. Make sure to highlight your skills throughout your resume, with a specific skills section near the top or integrated throughout your work experience section.

D. Education

Your education section should include any relevant degrees, certifications, or training programs. While it’s not always necessary to have a formal education in customer service, emphasizing any specialized training or formal education can help set you apart from other candidates.

E. Work Experience

This section should demonstrate your relevant work experience, including your job titles, dates of employment, and key responsibilities and accomplishments. It’s important to focus on measurable achievements, such as meeting quotas, increasing customer satisfaction ratings, or developing new customer service protocols.

F. Awards and Achievements

If you have any awards or achievements that demonstrate your exceptional customer service skills, make sure to include them on your resume. This could include customer service awards, recognition for meeting sales goals, or any other relevant accolades.

Your customer service resume should be tailored to the specific job you’re applying for, with an emphasis on your skills, experience, and qualifications. By including these six key elements, you can create a compelling resume that highlights your value as a candidate in the customer service industry. In order to stand out in a competitive job market, it’s essential to highlight your top skills on your customer service resume. Here are the top 5 skills that employers look for in a customer service representative:

A. Communication Skills: Communication skills are fundamental in providing excellent customer service. Clear and effective communication helps in actively listening to the customer’s needs, responding appropriately, and building rapport. This skill involves being able to communicate verbally and in writing, and also being an active listener.

B. Problem-Solving Skills: A great customer service representative should be able to solve problems quickly and effectively. In order to do this, they should be able to analyze the situation and come up with the best solution that will satisfy the customer while also aligning with the company policies.

C. Empathy: Empathy is the ability to understand and share the feelings of others. In customer service, empathy allows the representative to connect with the customer on a personal level, to understand their frustrations, and to provide a solution that is tailored to their needs.

D. Emotional Intelligence: Emotional intelligence refers to the ability to understand and manage one’s own emotions, as well as the emotions of others. This skill is necessary in customer service because it helps the representative to remain calm in high-pressure situations, to effectively deal with angry customers, and to respond appropriately to a variety of emotions.

E. Time Management Skills: A great customer service representative should be able to manage their time effectively. This skill involves being able to prioritize tasks, to multi-task, and to meet deadlines. Time management skills help in being able to handle multiple customer inquiries at the same time while ensuring that each customer receives the same level of service.

To showcase these skills on your customer service resume, it’s important to provide examples of situations where you have demonstrated these skills in the past. For example, when highlighting your communication skills, mention a time when you were able to diffuse a customer complaint by actively listening to their concerns and providing a solution that satisfied them. Providing tangible evidence of your skills in action can help to make your customer service resume stand out and increase your chances of getting the job.

Dos and Don’ts of Writing a Customer Service Resume

When it comes to writing a customer service resume, there are certain dos and don’ts to keep in mind. Here are some tips for creating a winning customer service resume:

Use Action Verbs

Using action verbs can make your resume stand out and show employers what you have accomplished in previous customer service roles. Examples of action verbs include “resolved,” “listened,” “assisted,” and “communicated.”

Customize Your Resume for Each Job Application

Tailoring your resume for each job application shows employers that you are serious about the position, and have done your research. Look at the job description and use the keywords and phrases used to emphasize your qualifications.

Keep it Simple and Consistent

Your resume should be concise and easy to read, with a consistent format throughout. Use bullet points to highlight your accomplishments, and keep the information organized in a logical manner.

Use Keywords from the Job Description

Employers often use applicant tracking systems (ATS) to filter out resumes that do not match the job description. Including relevant keywords from the job posting can increase your chances of getting past the ATS and into the hands of the hiring manager.

Use Abbreviations That Employers May Not Understand

Avoid using industry-specific acronyms or abbreviations that the employer may not be familiar with. It’s better to use the full name of the term, or explain it in the context of your experience.

Include a Photo or Personal Information

Personal information such as age, gender, race, and marital status should not be included in your resume. Additionally, adding a photo can lead to biases and discrimination.

Use a Generic Objective Statement

Generic objective statements, such as “To obtain a position in customer service,” do not provide any value to the employer. Instead, use a summary or profile section to highlight your skills and experience related to the job you are applying for.

By following these dos and don’ts, you can create a customer service resume that showcases your skills and experience, and sets you apart from other applicants in the job market.

If you are applying for a customer service position, crafting an effective resume is crucial in getting noticed by prospective employers. Let’s explore different customer service resume examples for a job application, categorized into five different types: chronological, functional, combination, targeted, and skills-based. Each type caters to a specific job seeker’s needs and background.

A. Chronological Resume Examples

This type of resume is suitable for job seekers who have a consistent work history and want to highlight their career growth. Chronological resumes list work experience in reverse chronological order, starting with the most recent job. Here are a few examples:

Example 1: Customer Service Representative

Results-oriented Customer Service Representative with 5 years of experience in providing exceptional customer support. Strong interpersonal skills and a proven track record of resolving customer issues and ensuring customer satisfaction. Skilled in handling high call volumes and adept at multitasking in fast-paced environments.

Experience:

Customer Service Representative | ABC Company

• Assisted customers with inquiries, complaints, and product support, consistently achieving high customer satisfaction ratings.
• Handled a high volume of incoming calls and resolved customer issues promptly and efficiently.
• Provided product information and recommendations to customers, resulting in increased sales.
• Collaborated with cross-functional teams to resolve complex customer problems and escalate issues when necessary.

Sales Associate | XYZ Retail Store

• Delivered excellent customer service, providing assistance and guidance in product selection.
• Processed customer transactions accurately and efficiently, including cash handling and credit card transactions.
• Maintained an organized and visually appealing store environment to enhance the shopping experience.
• Collaborated with team members to achieve sales targets and meet customer needs.

Bachelor of Arts in Communication | University of XYZ

Example 2: Call Center Agent

Motivated and detail-oriented Call Center Agent with 3 years of experience in handling inbound and outbound calls. Strong communication skills and a proven ability to resolve customer issues efficiently. Proficient in utilizing call center software and CRM systems to provide accurate and timely information.

Call Center Agent | ABC Call Center

• Handled a high volume of incoming calls, addressing customer inquiries, resolving complaints, and providing product information.
• Utilized call scripts and established procedures to ensure consistent and high-quality customer service.
• Documented call details and customer interactions in the CRM system for future reference and analysis.
• Collaborated with team members and supervisors to meet performance targets and improve call center efficiency.

Customer Support Representative | XYZ Tech Solutions

• Provided technical assistance and troubleshooting support to customers via phone and email.
• Assisted in product onboarding and guided customers through the setup and configuration process.
• Escalated complex technical issues to the appropriate department for further resolution.
• Maintained a high level of professionalism and patience while dealing with challenging customer situations.

Associate Degree in Business Administration | Community College of ABC

Example 3: Business Development Manager

Strategic and results-driven Business Development Manager with a proven track record of driving revenue growth and forging key partnerships. Strong negotiation and communication skills, coupled with a deep understanding of market trends and business opportunities. Experienced in identifying new market segments and developing tailored strategies to achieve sales targets.

Business Development Manager | ABC Company

• Identified and pursued new business opportunities, resulting in a 20% increase in revenue within one year.
• Conducted market research and analysis to identify potential clients and competitors, providing insights for strategic decision-making.
• Established and maintained relationships with key stakeholders and industry influencers to drive business growth.
• Collaborated with cross-functional teams to develop and implement sales strategies and marketing campaigns.

Sales Executive | XYZ Corporation

• Generated new leads and nurtured existing client relationships, resulting in a 15% increase in sales revenue.
• Conducted product demonstrations and presentations to potential clients, effectively showcasing key features and benefits.
• Negotiated contracts and pricing terms, ensuring favorable outcomes for both the company and the client.
• Monitored market trends and competitor activities, adapting sales strategies to stay ahead of the competition.

Bachelor of Business Administration | University of XYZ

B. Functional Resume Examples

A functional resume emphasizes the job seeker’s skills and achievements over their work history. This type of resume is suitable for those who want to make a career change or have gaps in their work history. Here are some customer service functional resume examples:

Example 1: Customer Service Manager

Customer-focused and results-driven Customer Service Manager with 8 years of experience in leading and developing high-performing teams. Proven track record in improving customer satisfaction, streamlining processes, and driving operational efficiency. Strong leadership, problem-solving, and communication skills.

• Team Leadership and Development
• Customer Relationship Management
• Process Improvement
• Performance Management
• Problem Resolution
• Training and Coaching
• Quality Assurance
• Cross-functional Collaboration

Customer Service Manager | ABC Company

• Led a team of 20 customer service representatives, providing training, coaching, and performance feedback.
• Implemented customer service strategies and process improvements, resulting in a 20% increase in customer satisfaction.
• Streamlined operational processes, reducing response time by 30% and improving overall efficiency.
• Conducted regular quality assurance assessments to ensure adherence to service standards and identify areas for improvement.
• Collaborated with cross-functional teams to enhance the customer experience and resolve complex customer issues.

Example 2: Technical Support Specialist

Technical Support Specialist with 5 years of experience in troubleshooting and resolving complex technical issues. Proficient in providing remote support, diagnosing software and hardware problems, and delivering exceptional customer service. Strong analytical, problem-solving, and communication skills.

• Technical Troubleshooting
• Software and Hardware Support
• Remote Assistance
• Ticket Management
• Customer Service
• Problem Analysis and Resolution
• Documentation and Reporting
• Continuous Learning

Technical Support Specialist | ABC Tech Solutions

• Provided technical assistance to customers via phone, email, and remote support tools.
• Diagnosed and resolved software and hardware issues, ensuring customer satisfaction and minimizing downtime.
• Managed and prioritized support tickets, ensuring timely resolution of customer problems.
• Documented troubleshooting steps and resolutions for future reference and knowledge base updates.
• Collaborated with cross-functional teams to identify recurring issues and contribute to product improvement initiatives.

Associate Degree in Information Technology | Community College of ABC

Example 3: Social Media Customer Support Specialist

Highly skilled Social Media Customer Support Specialist with 3 years of experience in managing customer inquiries, complaints, and feedback on various social media platforms. Proficient in building brand reputation, engaging with customers, and providing timely resolution. Strong communication, problem-solving, and relationship-building skills.

• Social Media Management
• Customer Engagement
• Online Reputation Management
• Complaint Resolution
• Brand Advocacy
• Content Creation
• Crisis Management
• Analytics and Reporting

Social Media Customer Support Specialist | ABC Company

• Monitored and responded to customer inquiries and feedback on social media platforms, maintaining a high level of engagement.
• Resolved customer complaints and issues promptly, ensuring customer satisfaction and brand loyalty.
• Managed social media content creation and scheduling to drive brand awareness and engagement.
• Monitored online brand reputation and implemented strategies to address any negative feedback or crises.
• Analyzed social media metrics and prepared reports to assess customer sentiment and inform business decisions.

Bachelor of Arts in Communications | University of XYZ

C. Combination Resume Examples

Combination resumes blend the best features of chronological and functional resumes. They highlight relevant skills and achievements while also outlining the applicant’s work experience. A combination resume is best for job seekers who want to showcase both their skills and career progression. Here are some examples:

Example 1: Senior Client Manager

Results-driven Senior Client Manager with 10 years of experience in building and maintaining strategic client relationships. Proven track record of driving revenue growth, exceeding client expectations, and leading high-performing teams. Strong interpersonal, negotiation, and problem-solving skills.

• Client Relationship Management
• Business Development
• Strategic Account Planning
• Revenue Generation
• Team Leadership
• Contract Negotiation

Senior Client Manager | ABC Company

• Managed a portfolio of key client accounts, developing and executing strategic account plans to drive business growth.
• Exceeded revenue targets by 15% through effective cross-selling and upselling strategies.
• Led a team of client service representatives, providing guidance, training, and performance feedback.
• Collaborated with internal departments to ensure seamless delivery of products and services to clients.
• Established strong relationships with key stakeholders and served as the main point of contact for client escalations.

Achievements:

• Generated over $2 million in new business revenue within the first year of managing a key client account.
• Received “Client Manager of the Year” award for consistently exceeding client expectations and driving exceptional results.

Example 2: Customer Service Supervisor

Motivated and detail-oriented Customer Service Supervisor with 7 years of experience in overseeing and optimizing customer service operations. Strong leadership, problem-solving, and communication skills. Proven ability to motivate and develop teams to deliver exceptional customer experiences.

• Training and Development

Customer Service Supervisor | ABC Company

• Oversaw a team of 15 customer service representatives, providing coaching, training, and performance feedback.
• Streamlined operational processes, reducing response time by 25% and increasing overall efficiency.
• Resolved complex customer issues, ensuring customer satisfaction and retention.
• Conducted regular quality assurance assessments to maintain service standards and identify areas for improvement.
• Collaborated with cross-functional teams to implement process improvements and enhance the customer experience.
• Improved customer satisfaction ratings from 80% to 95% within the first year of supervising the customer service team.
• Received “Supervisor of the Year” award for outstanding leadership and performance in driving team success.

Associate Degree in Business Management | Community College of ABC

Example 3: Retail Sales Manager

Results-oriented Retail Sales Manager with 8 years of experience in driving sales, managing teams, and optimizing store operations. Proven track record of achieving sales targets, enhancing customer experiences, and developing high-performing teams. Strong leadership, communication, and analytical skills.

• Sales Management
• Store Operations
• Inventory Management
• Merchandising
• Sales Analysis

Retail Sales Manager | ABC Retail Store

• Managed a team of 20 sales associates, providing training, coaching, and performance feedback.
• Achieved sales targets by implementing effective sales strategies and monitoring performance metrics.
• Oversaw store operations, including inventory management, visual merchandising, and customer service.
• Analyzed sales data to identify trends, forecast demand, and make informed business decisions.
• Collaborated with cross-functional teams to develop and execute marketing campaigns and promotions.
• Increased store sales by 20% through the implementation of upselling and cross-selling techniques.
• Received “Sales Manager of the Year” award

D. Targeted Resume Examples

A targeted resume is customized to the specific job you are applying for. This type of resume highlights skills and qualifications relevant to the job opening. A targeted resume can increase the probability of getting noticed by prospective employers. Here are some examples:

Example 1: Customer Service Analyst

Detail-oriented and analytical Customer Service Analyst with a strong background in data analysis and process improvement. Skilled in identifying customer service trends, optimizing workflows, and implementing strategies to enhance customer satisfaction. Proficient in CRM systems and data analytics tools.

• Data Analysis
• Customer Service Trends
• CRM Systems
• Reporting and Metrics
• Problem-Solving
• Workflow Optimization
• Communication

Customer Service Analyst | XYZ Company

• Analyzed customer service data and identified trends, patterns, and areas for improvement.
• Developed and implemented strategies to streamline workflows and enhance overall customer satisfaction.
• Created reports and dashboards to track key performance metrics and communicate findings to stakeholders.
• Collaborated with cross-functional teams to improve processes and systems to better serve customers.
• Conducted training sessions to educate customer service representatives on best practices and new initiatives.
• Improved first call resolution rate by 20% through the implementation of targeted training programs.
• Reduced customer complaint resolution time by 30% by identifying process bottlenecks and implementing streamlined workflows.

Bachelor of Science in Business Analytics | University of ABC

Example 2: Sales Support Representative

Dedicated and proactive Sales Support Representative with a strong background in providing exceptional sales support and ensuring customer satisfaction. Skilled in order processing, inventory management, and resolving customer inquiries. Excellent communication and problem-solving skills.

• Sales Support
• Order Processing
• Product Knowledge

Sales Support Representative | ABC Company

• Processed sales orders and ensured accurate and timely delivery of products to customers.
• Responded to customer inquiries, resolved issues, and provided product information and recommendations.
• Collaborated with sales team and other departments to ensure smooth order fulfillment and customer satisfaction.
• Managed inventory levels, conducted stock checks, and coordinated with suppliers to maintain optimal stock levels.
• Utilized CRM system to track customer interactions, update order statuses, and generate reports.
• Recognized for maintaining a high customer satisfaction rating of 95% through prompt and effective resolution of customer inquiries.
• Implemented an inventory tracking system, resulting in a 20% reduction in stockouts and improved order accuracy.

Associate Degree in Business Administration | Community College of XYZ

Example 3: Guest Relations Manager

Highly skilled and customer-focused Guest Relations Manager with a proven track record in delivering exceptional guest experiences. Strong leadership, communication, and problem-solving abilities. Skilled in managing guest feedback, resolving issues, and leading a team to ensure customer satisfaction.

• Guest Relations
• Relationship Building
• Hospitality Industry Knowledge

Guest Relations Manager | XYZ Resort

• Oversaw the guest relations team, providing guidance, training, and performance feedback.
• Resolved guest complaints and concerns, ensuring prompt and satisfactory resolutions.
• Managed guest feedback channels and implemented strategies to enhance guest satisfaction.
• Collaborated with other departments to ensure seamless guest experiences throughout their stay.
• Conducted regular training sessions on customer service best practices and guest engagement.
• Improved guest satisfaction rating from 80% to 95% within the first year of assuming the Guest Relations Manager role.
• Implemented a guest loyalty program, resulting in a 30% increase in repeat bookings and positive guest reviews.

Bachelor of Hospitality Management | University of ABC

E. Skills-Based Resume Examples

Skills-based resumes are focused on the job seeker’s skills and qualifications. This type of resume is suitable for job seekers who have limited work experience or have gaps in their work history. Here are some customer service skills-based resume examples:

Example 1: Communication Specialist

Results-oriented and highly skilled Communication Specialist with a proven track record in developing and implementing effective communication strategies. Strong verbal and written communication skills, combined with expertise in content creation, social media management, and public relations.

• Strategic Communication
• Public Relations
• Copywriting
• Brand Messaging
• Media Relations
• Event Planning
• Crisis Communication

Communication Specialist | XYZ Company

• Developed and executed comprehensive communication plans to enhance brand visibility and reputation.
• Created engaging and persuasive content for various communication channels, including social media, newsletters, and press releases.
• Managed social media platforms, growing followers by 30% and increasing engagement.
• Cultivated relationships with media outlets and secured press coverage for company initiatives.
• Planned and coordinated successful corporate events and trade shows to maximize brand exposure.
• Increased media coverage by 40% through effective media relations and strategic press releases.
• Developed and implemented crisis communication strategies, minimizing reputational risks during challenging situations.

Bachelor of Arts in Communication Studies | University of ABC

Example 2: Customer Service Trainer

Dynamic and experienced Customer Service Trainer with a passion for employee development and delivering exceptional customer experiences. Skilled in designing and delivering training programs, assessing performance, and fostering a customer-centric culture.

• Training Program Development
• Employee Development
• Customer Service Excellence
• Performance Evaluation
• Training Needs Analysis
• Instructional Design
• Onboarding and Orientation
• Coaching and Mentoring
• Communication Skills

Customer Service Trainer | ABC Corporation

• Designed and delivered comprehensive customer service training programs for new hires and existing employees.
• Conducted training needs assessments and identified areas for improvement.
• Developed training materials, including manuals, presentations, and interactive activities.
• Evaluated employee performance and provided constructive feedback to enhance customer service skills.
• Collaborated with cross-functional teams to ensure alignment of training initiatives with organizational goals.
• Improved customer satisfaction scores by 15% through targeted training programs and performance evaluation.
• Reduced employee turnover by 20% by implementing onboarding and mentoring programs.

Bachelor of Science in Training and Development | University of XYZ

Example 3: Service Desk Technician

Highly skilled and customer-focused Service Desk Technician with a solid technical background and exceptional problem-solving abilities. Proficient in diagnosing and resolving technical issues, providing technical support, and delivering outstanding customer service.

• Help Desk Support
• Hardware and Software Installation
• System Configuration
• Network Administration
• Ticketing Systems
• Documentation

Service Desk Technician | XYZ IT Solutions

• Provided first-line technical support to end-users, resolving hardware and software issues.
• Diagnosed and resolved network connectivity issues, ensuring minimal downtime.
• Installed and configured computer systems, software, and peripherals.
• Documented support activities, including troubleshooting steps and solutions.
• Managed and prioritized support tickets to meet service level agreements.
• Achieved a 90% customer satisfaction rating for timely and effective technical support.
• Implemented a knowledge base system, reducing average resolution time by 20%.

It’s vital to choose the type of resume that showcases your skills, qualifications, and work experience in the best possible way. Consider using these 16 customer service resume examples for a job application to create a winning resume that stands out from the competition.

Mistakes to Avoid in Your Customer Service Resume

Crafting an effective customer service resume can be challenging. While it’s crucial to highlight your experience and skills, it’s just as important to avoid common mistakes that can hurt your chances of landing your desired job. Here are some common mistakes to avoid in your customer service resume:

A. Spelling and Grammar Errors

One of the most common mistakes in any resume is spelling and grammar errors. Hiring managers often discard resumes filled with mistakes, as they show a lack of attention to detail and poor communication skills. Take the time to thoroughly proofread your resume or consider having someone else review it for accuracy.

B. Lying on Your Resume

Never lie on your resume. Even if you think it may not be caught, it’s not worth the risk of being caught in a lie during the interview process or later on in your job. Instead, focus on highlighting your strengths and skills, and be honest about areas where you have room for improvement.

C. Focusing on Duties Rather Than Accomplishments

It’s important to show what you have accomplished in your past roles rather than simply listing your job duties. Be specific about how you contributed to the success of the team or company. Use quantifiable evidence such as numbers and statistics, and demonstrate your value through accomplishments and results.

D. Not Including Enough Relevant Information

Make sure your resume is tailored to the job you are applying for. Avoid generalizing your experience and skills, and instead, focus on the ones that are most relevant to the position. Use the job description to identify specific keywords and phrases that should be included in your resume. This will show the hiring manager that you are a good fit for the job and have the necessary skills and experience to succeed.

Avoiding these common mistakes will greatly increase your chances of landing your desired customer service job. Keep in mind that your resume is your first impression to a potential employer, so take the time to carefully craft it to showcase your skills, experience, and accomplishments accurately.

Tips for Writing a Winning Customer Service Resume

If you’re looking to land a customer service job, you need a winning resume that stands out from the rest. Here are some tips to help you achieve that:

A. Tailor Your Resume for the Job

Every job is unique and requires a different set of skills and experiences. To increase your chances of getting noticed by potential employers, tailor your resume to the job you’re applying for. Go through the job description and highlight the required skills and experiences. Then, make sure to showcase how your own skills and experiences match those in the job description.

B. Highlight Accomplishments, Not Just Duties

Recruiters and hiring managers are more interested in what you’ve accomplished in your previous roles, rather than just the duties you performed. So, make sure to highlight your accomplishments throughout your resume. Use action verbs and be specific about what you achieved.

C. Use Simple and Clear Language

Avoid using complicated jargon or language that might confuse the reader. Use simple and clear language that is easy to understand. This will help the recruiter or hiring manager quickly skim through your resume and understand your qualifications.

D. Quantify Your Achievements

Numbers speak louder than words. To make your accomplishments stand out, quantify them wherever possible. For example, instead of saying you “improved customer satisfaction,” say you “boosted customer satisfaction ratings by 20%.”

E. Show Your Personality

Finally, don’t be afraid to show your personality throughout your resume. While it’s important to remain professional, adding a little bit of your personal touch can help you stand out from other applicants. You can do this by using a unique resume design, adding a personal testimonial or statement, or highlighting a personal achievement that is relevant to the job.

By following these tips, you can create a customer service resume that will grab the attention of potential employers and increase your chances of getting the job.

Related Articles

• Entry Level Resume: Examples, Template & Tips for 2023
• Reporting Analyst Job Description: Career Guide for 2023
• 18 IT Manager Resume Examples That Will Get You Hired
• Programmer Resume: Top Examples and Guide for 2023
• Emailing Your Resume: The Guide with Sample Emails for a Job

Rate this article

0 / 5. Reviews: 0

More from ResumeHead

• Resume Tips

9 Must-Have Customer Service Skills for Resumes

13 min read

When we think of customer service skills, we tend to think of the skills required for any customer or client-facing position. However, they’re also necessary for any service-oriented functions that serve clients internal to an organization, like human resources, IT, and accounting. Therefore, in virtually any organization, there are numerous positions that require you to successfully highlight customer service skills on a resume to land the job.

In this post, we cover:

What is customer service?

Customer service is not only a skill but also a job or department within an organization. Customer service is generally considered a soft skill in and of itself and also includes several additional soft skills for success, as well as some hard skills, which will be discussed in more detail in the next sections. 

A customer service position is one in which the individual interacts with customers or clients of an organization. They tend to exist within any type of business selling a product or service. Servers, baristas, call center representatives, receptionists, cashiers, and medical technicians are all required to serve customers in one way or another. 

Some positions also serve clients internal to an organization. As previously mentioned, service-oriented departments, like human resources, IT, and accounting, typically have clients - often other departments - they support within the organization they work for. These types of positions require solid customer service skills similar to the customer service positions mentioned above. 

Why are customer service skills important?

Customer service skills are those that support employees in providing optimal client-facing support in a friendly manner through communication and interpersonal interactions. Those with good customer skills skills are helpful in solving problems, providing information, and offering support for the myriad of questions consumers or clients might have. 

There are several reasons why customer service skills are essential for success. For an organization that relies on the sale of products and services, customer service is the cornerstone of their success. Without it, profits are impacted. Internal to an organization, individuals with solid customer service skills support a positive work environment, employee morale, teamwork, effective collaboration, and more. 

For positions like bartending and serving, the level of customer service skills each employee has directly impacts the amount of money they take home in the form of tips, as well as the company’s bottom line. These are just a few examples as to why customer service skills are in high demand.

The top 9 customer service skills

Here are nine in-demand customer service skills for your resume. 

1. Communication

You don’t have any level of customer service if you don’t have communication. Verbal and written communication are essential to providing customer service - verbal communication through face-to-face, video, and phone conversations and written communication for messaging and email communications. It’s through communication that all other aspects of customer service – problem solving, conflict resolution, empathy, sharing knowledge, selling products and services, answering questions, and so on – can occur.  

2. Active Listening

“I know you can hear me, but are you listening?” Hearing what someone is saying is different than truly listening to what someone is saying. Active listening allows you to read between the lines to get to the root of an issue, allows you to understand one’s challenges better, and provides you the opportunity to ask the right questions for further clarification.  Those with superb active listening skills:

Pay attention to non-verbal cues when connecting in person

Make eye contact in situations that allow it

Listen without jumping to conclusions

Don’t interrupt the speaker

Ask questions

Remain focused on the speaker or conversation

Don’t jump ahead on what to say next

Avoid imposing opinions or judgments

Provide the right products and services for another’s needs

Paraphrase the information someone said back to them to show they’re listening and to confirm proper understanding 

Empathy is necessary for someone to offer good customer service. Why? Because it allows you to put yourself in the other person’s shoes without imposing your opinions or judgments on the situation. When you have empathy for another person’s situation, it supports you in listening to them better, appreciating their struggles, and coming up with viable solutions for support and problem-solving specific to their needs. 

4. Conflict Resolution

Though we often try to avoid it, conflict is inevitable. It’s difficult to get through a week without some level of conflict occurring between clients and service providers. We all have different opinions, objectives, and ways of doing things that aren’t always going to align. It’s also difficult to make everyone happen all of the time when serving customers. These factors are why effective conflict resolution is necessary for customer service. You need to be able to face the conflict and deal with it quickly and efficiently to ensure something that is seemingly minor doesn’t blow up into something bigger than it needs to be. Proper conflict resolution also supports collaboration, productivity, and employee morale within an organization.  

5. Problem-Solving

When clients and customers come to you with problems, they want to know they’ll receive a solution. Effective problem-solving allows you to see the challenges, develop possible solutions, work together to choose a solution, and then implement the solution. The faster you can do this for someone, the more likely they are to walk away satisfied. 

6. Product Knowledge

As the only hard skill to make this Top 9 list, product knowledge is necessary for high marks in customer service. Without sufficient product knowledge, it makes it difficult to serve consumers and clients when they come to you with questions or problems. 

Those who sell products or services to consumers need to know the ins and outs of the products and services they sell. Likewise, those who provide services to clients internal to an organization need to know what they’re talking about and be clear on the services they’re offering and engaged in. 

7. Time Management

When you're answering several phones, receiving questions from multiple people, having to circle back with people, solving problems, dealing with conflict, and then some, you better have some solid time management skills under your belt. 

Time management skills mean you have the ability to prioritize the many items that come across your desk appropriately. You also have the ability to ensure things don’t fall through the cracks and meet deadlines while also managing stress more effectively. In a nutshell, it’s difficult to offer good customer service without time management skills to back you up.  

8. Adaptability

With the many changing demands and fast-paced work environments we tend to navigate in today’s world, being agile and adaptable is important in virtually any role. In terms of customer service, when working with customers and clients, their needs are ever-changing, as can also be the case with the products and services a business offers. As such, you need to be able to adapt and adjust your communications, actions, and priorities to align with the changing demands of the company you work for and the consumers and clients you support. 

9. Persuasion

The art of persuasion is a gift for some and a must for those in customer service roles. Persuasion allows you to make that sale, upsell, solve problems faster, and encourage a peaceful resolution to conflicts, to name a few of its benefits.  

Additional customer service skills on a resume

The above list is just a starting point for the types of customer service skills found on a resume. Here's a breakdown of additional hard and soft skills to consider. 

Soft customer service skills on a resume

Soft skills are tangible skills that tend to be acquired over time. They’re not easily measured, though they are vital for job success and highly valued by employers. Here are some additional customer service soft skills commonly found on resumes:

Attention to detail

Collaboration

Critical thinking

Decisiveness

Emotional intelligence

Negotiation skills

Organization

Works well under stress

Computer skills

Hard customer service skills on a resume

Hard skills are technical skills acquired through training, education, and certifications. Unlike soft skills, they are easily measured. Below are some additional customer service hard skills for resumes:

Data analysis

Language skills

Computer programs

Social media

Email marketing

Calendar management

How to highlight customer service skills on a resume

Now that you know some of the top customer service skills found on a resume, how can you best highlight them?  We offer the following tips to help guide you. Make a list of your achievements

Think back to past work experiences and training. Make a list of all of your achievements, knowledge, and skills related to customer service. This will provide an excellent starting point as to what to include on your resume to showcase customer service.

Be specific and provide quantifiable data

For each position you list in your Work Experience section, you want to highlight and quantify your achievements that required customer service skills. Quantifying your results allows the hiring manager to better visualize your ability to succeed on the job. Below are two examples you might find in someone’s Work Experience section of their resume.

Customer service skills on a resume example #1

Analyzed monthly customer data reports to identify common customer complaints due to intake challenges, resulting in implementation of new customer intake process that led to a 10% increase in customer satisfactio n

The above example highlights the customer service skills of data analysis, creativity, and problem-solving.

Customer service skills on a resume example #2

Coordinated scheduling for 211 practices in 10 states to re-engage 300 inactive patients, resulting in a 20% increase in appointments for 4Q 2023

The above example highlights customer service skills of scheduling, organization, time management, and communication.

You can also use your resume summary to note your most significant customer service skills and achievements. To learn about how to write an effective summary to entice resume readers to learn more, refer to “ 30 Resume Summary Examples that Work in 2024 .”

Include certifications, training, and awards

If you have any training, certifications , or awards specific to customer service, include them on your resume. For training and certifications, you can either include these with your education section or in their own standalone sections. 

For an award, if it’s related to your college years, you might include it with your education. Likewise, if it’s an award linked to one of your jobs, you can mention it in a bullet point for that job. Otherwise, you can create a standalone Awards section if you believe an award is important to include and it doesn’t fit into one of these categories.  

Incorporate a skills or competencies list

Incorporating a Core Competencies section just below your resume summary can help to highlight sought-after customer service skills. Here, you can list any customer service skills you have that are necessary and relate to the job. For example:

Core Competencies

Customer Retention | Customer Relationship Management | Marketing Data Analysis Reporting | Active Listening | Event Planning | Scheduling | Consumer Data Management

Pull keywords from the job description

As you consider which customer service skills to include on your resume, refer to the job description and highlight the skills and experience you have. From there, include those keywords throughout your resume. Keywords help you get past applicant tracking systems and get noticed by hiring managers.

How to develop customer service skills

Improving your customer service can help you land your next job and advance in your career. It’s possible to hone in on and develop your customer skills in several ways. Let’s take a look at a few of them. 

Make a list of your current customer service skills that you feel you excel at and need to improve upon. Consider where you’ve received high marks, were rewarded, or knew you did a great job. What customer service skills were required? From there, make a list of areas for improvement. You can also prioritize the areas for improvement from what needs the most improvement to the least improvement. Additionally, take stock of what you believe is most important to focus on improving first, so you can begin to lay out a game plan for improvement. 

Ask for feedback. One great way to develop your customer service skills is to ask others for feedback. You can ask customers directly about what they believe you do well and where you can improve. You can also ask managers and peers for their input. Finally, if your organization implements client and customer surveys, review them to gather input specific to your interactions.

Secure training to enhance or fill in gaps. Once you have your list of improvements and input from others mentioned in the first two bullet points in this section, you can begin to seek training and certifications to help you fill in gaps and enhance your current skill set. There are several free and low-cost options when you do an online search for “customer service training” and “customer service certifications.”  

Practice empathy. Empathy can really help you elevate your customer service game. To practice empathy, allow yourself to become curious and get to know people, consider similarities and differences between you and others and appreciate those differences, and put yourself in another’s shoes. An empathetic person asks questions like, “I wonder what that experience is like for them?” or “I wonder what it’s like to be them at this moment?” In other words, instead of thinking about how the experience would be for you, focus on the other person’s experience and perspective.  

Practice active listening. Active listening allows you to better engage, communicate, problem-solve, and much more. To practice active listening, build self-awareness to understand how well you currently listen and where you can improve. Pay attention to when you get distracted during conversations, so you can refocus your attention on the conversation. When you catch yourself preparing a reply before the other person has stopped speaking, again, focus your attention on the speaker and wait to form a rebuttal or response until after they're finished. In addition, practice paraphrasing what you think someone else said back to them to ensure you’re on the same page about the communication. 

Use tools to remain calm under pressure. Oftentimes, when we get stressed, our customer service skills take a hit. Work to find activities that help you remain calm under pressure, like pausing and taking a moment to calm down or slowing your breathing down to calm your system. It’s also vital that you implement a good self-care routine to support yourself in minimizing stress, in general, which can also have a positive impact on your skills at work.

Customer service skills on your resume add value

Now you know which customer service skills on a resume are in high demand, as well as how to include them. With the above guidance, you’ll be able to craft a resume filled with customer service skills to help you get noticed by prospective employers and their hiring teams. You also have some great tips to help you hone your customer service skills to excel at your current and future jobs and advance your career!  Does your resume effectively represent your customer service skills to land interviews? Why not submit it for a free resume review for expert input to find out?

Recommended reading:

19 Essential Skills for Resumes: Examples Included

How to List Your MBA on Your Resume in 2024 (+Examples)

How to Add LinkedIn to Your Resume (+ Key Examples)

Ronda Suder, Professional Writer

With a drive to foster safety and expand possibilities through writing, performing, and working with others, Ronda brings 25 years of combined experience in HR, recruiting, career advice, communications, mental and behavioral health, and storytelling to her work. She’s a certified career coach and holds a Master’s in Human Resources, a Master’s in Film and Media Production, and a Master’s in Counseling and Development. As a writer, she’s covered topics ranging from finance and rock mining to leadership and internet technology, with a passion for career advice and mental-health-related topics. When she’s not at her computer, Ronda enjoys connecting with others, personal growth and development, spending time with her beloved pooch, and entertainment through movies, television, acting, and other artistic endeavors. You can connect with Ronda on  LinkedIn  and through her  website .

Our resume services get results.

We’ve helped change over 30,000 careers.

Get a free resume review today

Our experts will review your resume’s grammar, layout, and ability to pass ATS — all free and delivered straight to your inbox.

PROTECT YOUR DATA

This site uses cookies and related technologies for site operation, and analytics as described in our   Privacy Policy . You may choose to consent to our use of these technologies, reject non-essential technologies, or further manage your preferences.

Resume Help

To get a job in a foreign company, or in a company with foreign management, each applicant is simply obliged to write a resume that meets international standards. Resume writing today has become as time-consuming a process as writing a report. Trying to write a resume on their own, many job seekers make a lot of mistakes, and only a site with resume help can help write a CV correctly.

Resume writing is not as difficult as it is said on the Internet

Many applicants are accustomed to the fact that the resume should contain only the previous job and position. In the modern world to CV put forward absolutely other requirements. Website resumehelpservice.com will help in customized resume writing for each client. After all, the summary of the new sample already contains as many as 7 points.

It is mandatory to specify personal data at the beginning of the resume, and then there is a goal, Job Objective. Customer service resume takes into account all your needs: who you see yourself in the company in the future, and even plans for personal growth. Resume help is not just a set of standard phrases about your prospects, it really is also an aid in realizing the benefits of a career in a large company.

Writing a resume using resumehelpservice.com -the first step to success

After the mandatory first points in the CV, you still need to specify education and work experience. The name of some educational institutions is difficult to translate into English without errors, and writing a resume using resumehelpservice.com will help you avoid absurdities during translation.

Using resume help you will avoid all the mistakes that make novice job seekers. For example, in the enumeration of professional skills when compiling customer service resume, it is necessary to mention those that do not directly relate to the position. When writing a resume, you can specify and possession of multimedia programs, even if now this skill is not relevant.

Customized resume writing for everyone individually and with a creative approach

Customer service resume will allow each potential employee to create a resume that will emphasize the strengths. Getting quality resume help, you can be sure that the employer will be fully satisfied with the information received. After all, during resume writing, such items as Hobbies and recommendations will be indicated.

With customer service resume, your CV will display information from previous employers with the most flattering reviews. And the opinion of other people when resume writing is very important even for ordinary HR, not to mention more senior management. Working on customized resume writing, it is also worth mentioning Hobbies. Sports will tell you that you are persistent and purposeful, and collecting will emphasize your perseverance. Just use resume help – and your dream job will become even closer.

ResumeHelpService.com © - All Rights Reserved