resume samples for customer service representative

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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

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• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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Customer Service Representative Resume Samples

Customer Service Representative provides information about product and service to the customers. To target on providing excellent customer service, the CSR undertakes the following tasks –managing large amount of inbound calls , generating lead sales, identifying and assessing customer needs, building sustainable relationship with customers , providing accurate information by employing right tool, handling customer complaints , following communication procedures and engaging customers in an interactive manner.

The major skills depicted on the customer service representative resume indicate – proven work experience, strong phone speaking skills, familiarity with CRM systems, customer orientation skills, excellent presentation and communication skills, ability to multitask, and active listening skills. While a high school diploma is considered mandatory, most of the customer service representatives hold a degree in the respective field.

• Resume Samples
• Customer Service
• Customer Service Representative

Junior Customer Service Representative Resume

Objective : Dedicated Junior Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company expectations. Reliable and driven, with strong time management and prioritization abilities.

Skills : Microsoft Word, Excel, Outlook, Access, PowerPoint, Oracle, Intranet Internet, Horizon, Dynix And Web Reporter

Description :

• Receiving general requests and inquiries via telephone, walk-in, e-mail and regular mail from customers regarding high bills, low pressure, leaks in mains or lines, final bills, connecting or disconnecting of service, transfer of accounts, or refunds of deposits, processing the requests and inquiries with tact and politeness.
• Investigating the complaints of excessive water bills or reports of low water consumption in the field.
• Checking buildings for leaks in plumbing, operating leak detection and portable test meter, estimating charges where defective or stopped meters are discovered, crediting the customer accounts according to departmental rules and regulations.
• Performing a wide variety of clerical tasks in the office in maintaining records of customer contacts, checking bills for lack of payment, or maintaining service records.
• Compiling various statistics and reports regarding meter reading, vehicles, and other district-related activities.
• Assigning and dispatching the work to subordinate employees, performing sub-meter inspections and service verifications.
• Performing connects and disconnects of meters and other field activities related to the transfer of water and sewer service.

Senior Customer Service Representative Resume

Summary : Senior Customer Service Representative with over 9 years of experience. Excels in fast-paced, changing work environments. Self motivated, hard working and flexible scheduling. Quick study for new products, services and policies. Endeavors to conform to and exceed the standards set by management.

Skills : 55 Wpm, Proficient In Microsoft Office, Multi-line Phone Operations, And General Office Equipment.

• Building relationships with buyers providing information on different products to increase sales and satisfy customers needs.
• Responsible for customer RMA claims and coordinating with the factory to assure the claim is resolved in a timely manner.
• Managing eight OEM accounts and two distribution accounts utilizing "quote tool" an internal web-based program to create and manage quotes and Lawson M3 ERP software to check stock, manufacturing history, cross reference, manufacturing feasibility, manage open orders, retrieve PO documents and entering orders.
• Coordinating with multiple factory locations using an excel spreadsheet to monitor the status of open POS weekly which reduced the amount of late deliveries.
• Assisting the receptionist as part of a rotating shift to answer all incoming calls and provide assistance over the phone and in person.
• Organizing the workflow between the customer, logistics team and the factory which reduced internal delays and improved customer delivery.
• Processing customer orders including entering orders in Lawson M3 ERP software, providing order acknowledgment, retrieving shipping documents, and tracking information.

Call Center Customer Service Representative Resume

Headline : Aggressively motivated Call Center Customer Service Representative with 5 years of experience seeking a secure position in a reputable facility where I am able to utilize my organizational skills and experiences.

Skills : Training & Development, Customer Service, Clerical, Outlook, Word, Quickbooks, Excel, Management, Server

• Created engaging, memorable service interactions with our members on inbound calls, chat, email and other emerging channels.
• Used the systems, tools and policy procedures to serve as a balanced advocate for both the customer and Jack Threads.
• Met or exceed all monthly scorecard expectations: quality assurance score of 2.0 or higher and contacts per hour of 810 contacts per hour.
• Built a strong understanding of our product offering and help customers build new looks and outfits from our available brands.
• Worked collaboratively with peers to present trends regarding website issues and customer request.
• Demonstrated a professional and accountable behavior. 
• Maintained the vendor contact to investigate discrepancies and provide information in non-routine situations.
• Responded to more than 70 inbound service calls daily, assisting customers with the resolution of various malfunctions.

Objective : Junior Customer Service Representative with 4 years of experience looking to acquire a career form the use of my knowledge of effective communicating skills and a vast interest in the field of communication used in a versatile way.

Skills : Supervisory Ability, Excellent Phone Etiquette, Writing, Multi-task Management, Exemplary People

• Holding the highest ethical standards and maintaining the valued trust of our customers and communities.
• Serving the consumers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence).
• Providing customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs.
• Delivering exceptional service to our customer by going out of the way to please them.
• Providing the first call resolution, while following strict procedures that meet compliance guidelines.
• Identifying and offering the customers the products and services they need and want to succeed financially.
• Maintaining the great communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies.
• Navigating multiple computer systems, applications, and utilize search tools to find information.

Customer Service Representative (Entry level) Resume

Objective : Detail-oriented Customer Service Representative with one plus years of experience with strong working skills and the ability to learn concepts quickly. Hard-working, looking to apply my education and experience to a job.

Skills : Cash Register, POS Managing Employee Scheduling And Paycheck Distributing Microsoft Word 40 Wpm, Microsoft Excel, Microsoft PowerPoint

• Effectively managing the written inventory (including opening, closing, and updating cases).
• Extensive knowledge of CMS guidelines including required compliance measures.
• Educating the members on their insurance coverage through BCBS medicare advantage.
• Analyzing the claims information for providers with improperly processed claims or missing payments.
• Servicing providers and members on claims adjustments processes and benefits information.
• Keeping abreast of constantly-changing, complex information.
• Staying up-to-date about new and changing laws and regulations that pertained to the healthcare industry and customer benefits.
• Protecting the company's financial interests. Limited and minimized the financial risk to the organization in medical claims processing, handling, and adjustment.
• Setting appointments and confirming appointments with customers.

Receptionist/Customer Service Representative Resume

Objective : Results-oriented Receptionist/Customer Service Representative with more than 3 years of progressive accomplishments in executive and administrative assistance. Dependable achiever, with ability to support complex, deadline-driven objectives. Team Player, Flexible, Excellent leadership qualities.

Skills : Microsoft Office, Microsoft Excel, Microsoft Outlook, Multiple Window Use, Accuracy, and Patience

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Addressed and resolved customer loan complaints empathetically and professionally.
• Processed payments refunds and record important customer data, update record customer information, de-escalate calls via active listening to identify needs and provide timely solutions.
• Gathered and verified all required customer information for tracking purposes.
• Collaborated with internal departments to find a resolution/further research on a customers account.
• Assisted customers with title information and modification using Dealertrack title management system.
• Received 18 shared success awards - compliments escalated to the office of the president as a result of an excellent customer experience.
• Cultivated an exceptional company standard of professionalism and empathy by troubleshooting critical issues.

Customer Service Representative (CSR) Resume

Summary : Motivated Customer Service Representative with 18 years of experience, dedicated to maintaining customer satisfaction and contributes to company success goals. Proven ability to empathize, establish rapport with clients and exceeds expectations.

Skills : Training & Development, Office Applications, Compliance Management, Conflict Resolution, Data Analysis, Data Entry, Executive Support, Risk Management, Communication Relations, Coaching

• Using tools and resources to build customer loyalty and keep customers in the T-mobile family by reselling the t-mobile brand.
• Proficiently handling calls within various skills as determined by business needs.
• Assisting leadership in providing support to representatives when needed.
• Providing constructive feedback and best practices to representatives based on observations to enable increased productivity, self-confidence and independence.
• Consistently meeting/exceeding the team and departmental goals and business objectives.
• Using different tools and resources to identify and trend behaviors to improve individual and team performance.
• Addressing and resolving the customer product complaints empathetically and professionally.
• Gathering and verifying all required customer information for tracking purposes.
• Accurately documenting, researching and resolving the customer service issues.

Customer Service Representative/Team Lead Resume

Headline : Customer Service Representative/Team Lead with 6 plus years of experience is seeking to obtain a challenging permanent position in an environment that offers a greater challenge and the opportunity to help the company advance efficiently, and productively. A position with a reputable organization that will benefit from my strong Customer Service skills and outstanding performance as well as contributes to my developing career.

Skills : Public Speaking, Community Engagement, Public Advocacy, Small Group Communication And Social Work, Accountable, Self- Starter, Enthusiastic, Optimistic, Motivator, Flexible, Team Building And Goal Oriented.

• Yielded to policies, procedures, and guidelines to protect both the customers and Wells Fargo.
• Exceeding the sales goals by influencing customers to learn about products/services that will benefit them.
• Resolving customer inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate.
• Generating a connection and develop a rapport with customers to provide outstanding, personalized service.
• Resolving customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.
• Collaborating with other business units to retain accounts that might otherwise have been canceled.
• Following quality control procedures to ensure accuracy before delivering completed jobs to the client.
• Handling the client sensitive material including time-sensitive, confidential and urgent requests.
• Tracking any client reported issues and creating a reasonable resolution in a timely manner.

Customer Service Representative Resume

Headline : Experienced Customer Service Representative with over six years of experience in a high pressure and fast-paced professional environment. Motivated team player aiming to provide superior customer service above and beyond expectations. Demonstrates the ability to establish and document rapport with customers in an inbound and outbound call center.

Skills : Billing, Excel, Lotus Notes, Marketing, Microsoft Word, Marketing Research, Typist, Customer Relations, Social Media, Customer Service, Switchboard Operations, Sales, Training, Supervising

• Compiled and memorized HIPAA in order to correctly verify providers and patients which saves the company from fines and penalties.
• Carefully researched patients and providers account for errors or adjustments to prevent fraud for the company, and accuracy for patients to ensure they save money, and are not being overcharged the contracted rate.
• Responsible for collecting and processing account upgrades, and also collecting past due balances by credit card.
• Greeted every customer promptly documenting and answering all questions completely to maximize service opportunity and one call resolution which assists in improving service levels.
• Maintained up to date knowledge of dental updates, product and system enhancements, and procedure and processing policies.
• Listened attentively to caller needs to ensure a positive customer experience, and strives for a quick resolution, and customer satisfaction.
• Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and secure group contracts.

Objective : Customer Service Representative with an extensive experience in sales and the customer service environment; which includes generating new prospects, training existing customers, troubleshooting technical problems and managing/tracking returns. Organized, critical thinker, creative, good communicator, thrives in pressure, excellent writing skills, notable positive rapport with customers, fearless in asking for a sale.

Skills : Proficient In Microsoft Word, Excel, PowerPoint, Access, Internet, Quick Learning Ability, Ability To Multi-task And Communicate Clearly And Effectively. Problem Solving And Customer Relations.

• Providing accurate information about client products and services to the caller and educating the callers on how to use client products and services. 
• Handling the customer calls, despite the degree of difficulty, in a courteous and business-like fashion. 
• Performing data entry on tracking systems for recording call notes, questions, and suggestions.
• Providing excellent quality customer service and other duties as assigned. 
• Attending regularly scheduled video conferences for team meetings and one on one coaching. 
• Adhering to Company attendance, punctuality, and meal and rest break requirements. 
• Maintaining the concentration and focus in order to meet performance goals. 
• Reacting positively to an ongoing, changing environment 
• Demonstrating the ability to handle pressure when attempting to meet deadlines and performance goals. 

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Customer Service Customer Representative Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer service customer representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Implement/Execute agreed customer service framework with Customers Customer negotiation on Collection terms
• Perform Cash Collection and Customer deductions and dispute management
• Provide visibility to the most current balances to be used by credit, collections, billing, and disputes
• Assist in avoiding customer disputes and miscommunication
• Support requests, issues and efficiency projects with customers and internally (Identify and improve department bottle necks,…)
• Improve billing efficiency and reduce errors
• Participation in regular Commercial meetings
• To provide timely customer call-backs, following up on enquiries or where customers have provided voicemail or chat request for a call-back
• 1 - Performance
• To attend and actively participate in appraisals, coaching sessions, training courses and monitor own performance levels to ensure personal targets are met
• Be a great team player who works within the team to achieve our department goals
• To have meaningful conversations with customers and provide an “in-house” feel to our members, while remaining professional and courteous
• Open and honest communicator who can demonstrate patience and customer empathy, even when it’s busy
• Contribute to the reduction of errors or complaints, ensuring accuracy and best practice methods are demonstrated
• Researches and resolves customer problems, particularly in the absence of assigned account manager, to maintain and improve customer service
• Meets customer service goals by responding to customer inquiries and providing accurate information to account managers and customers alike
• Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management
• Provide in-service support for escalated issues and work with the functional groups to strategize solutions for issue resolution
• Works hand in hand with the Team in ensuring operational metrics are achieved
• May independently manage small tier accounts and utilize customer systems to gather information or data to support the business
• Assisting patients in resolving questions regarding their accounts
• Knowledge of phone dialer functions and call campaigns
• Ability to stay composed and objective
• Strong listening/comprehension skills
• Excellent oral and written communication skills
• Ability to use phone and computer systems
• Communication skills
• Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
• Stellar customer service skills
• Patience/empathy
• Flexibility and versatility in problem analysis and resolution

9 Customer Service Customer Representative resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, customer service / dispatcher representative resume examples & samples.

• Outstanding customer service skills – Maintain welcoming, friendly tone even in stressful situations
• Pleasant phone voice; demonstrates verbal energy and engage with the callers
• High School Degree
• 2+ years Call/Contact Center, Dispatch experience

Customer Service Escalation Representative Resume Examples & Samples

• 2+ years of experience in a Customer Service / Call Center environment handling escalations
• Understanding of Medical Billing terminology
• Used to dealing with insurance companies
• Solid problem solving and analytical skills

Customer Service & Warranty Representative Resume Examples & Samples

• Provide world class customer Service on every call
• Answer all consumer calls pertaining to Shimano Technical issues as well as Pearl iZUMi apparel questions & direct them to the nearest Shimano and/or Pearl iZUMi dealer
• Answer chat/email questions that will arise from consumers and/or dealers
• Answer overflow calls from independent bicycle dealers in both the U.S. and Canada
• Keep abreast on all Shimano online technical trainings to assist consumers and dealers in fixing technical issues
• Keep abreast on all Pearl iZUMi product technical trainings in order to answer consumer questions
• Make retailer repair, replacement or credit decisions in accordance with the company’s policy
• Respond to and resolve any bike dealer warranty issues with the intent of maintaining and building customer loyalty and long term customer relationship
• Enter orders via phone/fax/chat for bicycle dealers when needed
• Show a strong sensitivity to retailers as well as consumers issues. Ask questions to clarify and resolve problems to their satisfaction
• Assist where needed in the Inside Sales & Customer Service department
• Participate in monthly phone training sessions to ensure there is 100% retention of SOP’s and that world class service is being delivered
• Communicate and overcome obstacles in the midst of delivering World Class service
• 1-2 years of experience in the Bike industry, preferably direct bike shop operations knowledge
• Extensive knowledge of Shimano hard good products
• Strong technical experience with hard goods
• Familiarity with soft good apparel
• A+ customer service experience and customer service oriented
• 1-2 years of experience in customer service
• Familiar with Microsoft Office – Excel, Word and Power Point

Customer Service / Account Representative Resume Examples & Samples

• Full account management of customer accounts
• Build and maintain relationships with customers and sales representatives
• Process product orders and provide prompt and efficient response and resolution to all customer's requests
• Analyze, review, and process customer's request for return authorization and credits
• Self-motivated and shows initiative
• Previous experience working with accounts is preferred but not required
• Excellent communication skills (written, oral)
• Strong computer skills (internet, Excel, Word)
• Must be flexible and willing to accept change

Customer Service & Order Management Representative Resume Examples & Samples

• Process a wide variety of calls, identify service problems and initiate appropriate action
• Utilize CRM system to record, track and manage all customer interactions
• Provide service support to multiple Area Sales Managers by helping them with service related challenges
• Maintain and enhance customer relationships by building trust and resolving issues promptly and completely
• Develop and maintain a strong, mutually beneficial working relationship with TaylorMade-adidas Golf Ambassadors or other key influencers within assigned territories
• Process a variety of requests, identify service and sales difficulties, and initiate appropriate action to resolve problems
• Maximize upsell opportunities on inbound customer service phone calls
• Work within the existing order management team structure
• Process large volume orders and custom fit orders quickly and accurately
• Understand and develop a knowledge of our order management systems
• Full knowledge of TMaG’s infrastructure as it relates to shipping and order processing
• Utilize effective oral and written communication skills to identify problems and achieve the best solution with internal customers in other Departments (Credit, Shipping, etc)
• Contribute to team and company success through regular, ongoing training programs as administered by team leads, trainers and Human Resources
• Maximize time and effectiveness on the telephone with customers
• University degree (or equivalent) in a business related field preferred
• Customer Service or Sales-related work experience required
• Working knowledge of golf products and business in a customer service environment highly desired
• Mastery of the English language and/or other languages as may be required, including superior written and verbal communication, interpersonal and persuasion skills
• Successful experience in “team” service setting is mandatory
• Golf industry knowledge highly desired
• Individuals must work cooperatively and establish positive cross-functional relationships within the organization
• Knowledge of Microsoft Office Products is essential
• Excellent communication, interpersonal and influencing skills are paramount
• Active listening skills and customer service orientation mandatory

Advanced Convention Services Customer Service Desk Representative Resume Examples & Samples

• Resolves questions/concerns from Advanced Convention Services customers effectively and efficiently through the use of active listening and personalizing techniques based on the customers’ needs
• Inputs the ACS order into the billing system and sends the customer a customized quote and receipt for the requested order. Provides professional customer support for any questions surrounding the quoted order
• Keeps customer informed of progress by checking the status of trouble tickets in the ACS back office portal
• Maintains current knowledge of all convention pricing and service options to match the product best suited for the customer
• Provides support for all Advanced Convention Services personnel. Acts as message center for all departmental personnel, ensuring messages are delivered in a timely manner for customer follow-up
• Efficiently organizes work day to maximize productivity by utilizing proper time management techniques

Customer Service / Aftersales Representative Resume Examples & Samples

• Responsible for the execution of repair ticket management within aftersales tool
• Monitor and perform daily activities in the system and work with stores, customers, repair center and HQ as needed
• Perform technical evaluations and provide estimates and feedback/solutions for the aftersales service requests in prompt manner
• Manually enter and update data in aftersales system on behalf of the customer, wholesale, and external vendor for ticket management
• Provide full support updating the stores on each kind of potential issue (lead time of spare parts, technical issues, etc.) that can have an impact on overall customer satisfaction
• Locate all style information for merchandise requiring parts
• Perform spare parts order management (RDA) in Kering service system to ensure the best procurement lead time to the customer and efficient inventory management
• Ensure the integrity of the data input by the stores in the system in order to optimize and increase the efficiency of the after sales service flows
• Provide accurate and adequate information to HQ related to quality issues
• Partner with external vendors to ensure quality of repairs
• Receive and process customer payments for repairs
• Responsible for all aspects of aftersales management and act as point of contact on customer complaints and quality issues
• Provide support to stores and regional customer service teams to manage repair tickets in the after sales system
• Communicate and coordinate with stores & HQ on any aftersales & quality matters
• 2-5+ years in a customer service/call center environment handling escalations
• Demonstrated reasoning skills
• Proven writing abilities
• Ability to work independently and follow directions related to your job with little follow-up by your supervisor
• Ability to ensure customers are receiving call backs and follows-ups

ESC Customer Service Quality Representative Resume Examples & Samples

• Record evaluations utilizing departmental quality monitoring forms
• Provide ongoing feedback about each agent quality performance to supervisors and manager on a regular basis
• Ensure monitors and training are delivered by established deadlines
• Handle service center calls as needed in order to support service levels
• Conduct coaching sessions with agents to provide quality feedback about call and email performance. This will also apply to refresher training needs
• Excellent spoken and written communication skills
• Very good organizational skills and prioritization
• Works effectively under pressure and exhibits good judgment
• Spanish language preferred

Customer Service & Fulfillment Representative Servicing Resume Examples & Samples

• Credit Cards
• To consistently meet the Digital Ops targets set (KPIs) without compromising quality of service delivery
• To complete & meet all customers’ requests as per defined guidelines
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow staff
• To proactively identify opportunities to improve the service performance
• To take accountability for KPIs such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), Complaint Management Index (CMI), Average Handling Time (AHT), Individual Productivity & Quality Processing
• Respond to inbound chat inquiries and effectively consult customers or prospective customers regarding features
• Provide Chat one-on-one, real time, text/ voice/ video based interactive conversation to customers
• Responsible to handle multiple chat sessions and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience
• Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicin
• Follow standard screens/scripts as appropriat
• Maintain and update customer account records as needed
• Appropriately escalate customer questions and issues as and when necessary according to guidelines
• Responsible to handle back office processes
• Coordinate with immediate supervisor or other personnel as needed to resolve issues not of routine nature
• Gather information and examine forms, policies, and other records as provided by customer to make appropriate determination of resolution
• Forward suspected fraudulent and questionable Service Request to appropriate personnel
• Balance workload based on business needs between paperwork and in-bound chats/calls. Responsible for meeting deadlines and requirements
• Build and maintain effective working relationships and support teamwork in meeting company goals
• Adhere to processes and guidelines in line with the defined governance standards
• Manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
• Answers phones, takes product orders, checks inventory availability or status of shipment, verifies customer pricing, prepares and processes customer return goods for credit and/or replacement
• Interacts with and supports company sales representatives
• Escalates requests and unresolved issues to the designated resource
• File records of customer interactions and transactions
• Works under general supervision with some instructions given for routine work and detailed instructions for new types of work or special projects
• An (educational) background in Business
• Customer service experience in a similar international environment
• Experience with SAP is a plus
• Native level Spanish and Portuguese is a must, both conversational and written. Fluency in English is also a fixed requirement. Other EU languages are considered a big plus
• A positive outlook on dealing with customers and know how to organize/prioritize your work
• Enjoy working in an international team
• Driven to provide outstanding customer service
• Flexible – open to change and able to adjust accordingly

Customer Service Reimbursement Representative Resume Examples & Samples

• Work independently with general instructions on moderately complex assignments with minimum supervision
• Ability to enter patient, clinical, and insurance data into various systems while maintaining the accuracy of the data
• 6 months utilization management experience required
• Excellent interpersonal and phone etiquette mandatory
• Excellent organization, communication, follow-through and multitasking skills
• Outstanding written and verbal communication skills
• Comprehensive understanding and use of Word, Excel and Outlook helpful
• Familiarity with payer billing plans preferred
• Knowledge of clinical lab systems and/or billing systems helpful
• Strong, recent professional references
• · To consistently meet the Digital Ops targets set (KPIs) without compromising quality of service delivery
• Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicing
• Follow standard screens/scripts as appropriate

Customer Service Account Representative Resume Examples & Samples

• Responsible in maintaining accurate and updated customer information in the system
• Coordinates with Data Management in creating & updating customer master information and pricing updates as needed
• Process Owners, responsible in creating and updating Account Specific Processes
• Effective Order Management by ensuring accuracy in order processing and scheduling to meet logistical deadlines and complex daily shipping timelines (manual or automated)
• Ability to manage day to day task by prioritizing expedited orders/shipments, priority accounts and activities
• Coordinate with Demand Analyst, Planners and Transfer Coordinators regarding production control and inventory
• Coordinate with Sales Manager regarding updates and order escalations on Customer Accounts
• Representative will be responsible for releasing the orders to the system and auditing/ensuring quality and accuracy of the inputted data
• Process NCR and MRA according to company policy based on information gathered from Customers
• Prepare all pertinent documentation needed to satisfy ClosetMaid customer requirements
• Over time evolve knowledge to be able to perform analysis of and to compare open orders in system to on-hand inventory. Make decision based on data as to if company can take the order based on current inventory levels
• Monitoring of Daily Open Orders and ensure that shipment is on time
• Assist in customer inquiries through different channels
• Document archiving and audit
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, margins, variances, break-even, etc
• Maintains competency level in terms of technical know-how and pass all functional certification assessments
• Works with the team in managing day to day task and activities
• Handles other projects and task as delegated
• Adheres to the goals and objectives set forth by the company
• Practice and maintain department policies
• Other duties that may be assigned as necessary

Mortgage Customer Service Back Up Representative Resume Examples & Samples

• May make periodic calls to existing customers to determine satisfaction with the company, products and services
• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolution of problem
• Follows up, either verbally or in writing, to ensure customer satisfaction

Customer Service & Loyalty Representative Resume Examples & Samples

• Assess Customer needs
• Build rapport with our clients over the telephone
• Gather information to understand Customer requirements
• Provide product, service and pricing explanations
• Treat calls from clients that want to cancel their Mobility services or are considered a high-risk of leaving
• Diagnose possible problems and propose solutions with detailed actions
• Monday to Friday between 7 a.m. to 9 p.m
• Saturday and Sunday between 8 a.m. to 6 p.m
• Further details will be provided during the selection process
• Processes and maintains all customer purchase orders to ensure a perfect match and align demand appropriate for supply chain execution
• Prepares a variety of reports to assist account managers in managing their accounts, including retrieving and analyzing data from SAP or customers’ systems, identifying problems or trends, and presenting data in an effective manner through summaries, graphs, or written reports
• Maintains positive relationships with external and internal customers (i.e. Sales, Traffic, Distribution, Demand Management, Master Data, Scheduling and Inventory Management, etc.) and develops account strategies necessary to gather information as needed for the account manager or the customer
• A Bachelor’s degree with major area(s) of study in Supply Chain, Business or a related field is strongly preferred
• 2-4 years of experience in Supply Chain or a related field is preferred, but new grads with a 4 year degree in Supply Chain, Logistics or a closely related field and some type of Supply Chain experience (i.e. a Supply Chain focused internship) are welcome to apply as well
• Exceptional customer relationship management skills are required
• Advanced skills in Microsoft Office suite; demonstrated proficiency to use a variety of computer software, such as SAP, Microsoft Office, Outlook, and Sharepoint
• Ability to become extremely proficient and knowledgeable with customer systems (i.e. Retail Link, E3, Supplier Net, Partners Online, etc.)
• Must possess strong analytical skills with attention to detail, accuracy and proofreading skills being essential
• Strong interpersonal skills are required, including oral and written communication skills
• Demonstrated ability to support two or more account managers at the same time and balance work load accordingly
• Excellent multi-tasking skills and ability to handle changing priorities with a sense of urgency
• Ability to work in a team atmosphere and willingness to support different accounts when necessary is required
• The ability to work independently on multiple concurrent projects when necessary will be required for success in this role

Customer Service & Self Pay Representative Resume Examples & Samples

• At least 1 year of experience in Customer Service, Call Center, Self Pay Collections, Billing or Follow-Up
• Insurance, managed care and federal/ state coverage preferred
• Understanding of medical terminology preferred
• A background in self pay collections, automated billing and healthcare accounts receivable management is
• You have a Bachelor’s degree
• You have a minimum of seven (7) years of previous aviation experience
• You have a minimum of five (5) years’ experience in a front-line, customer service role
• You have strong analytical and investigation skills necessary to comprehend and drive successful resolution of customer issues. Ideally, you possess a thorough knowledge of Bombardier's processes and policies and have experience in providing complete and innovative solutions to customers
• You have the ability to mobilize and influence internal, cross-functional teams and demonstrate negotiation / problem solving skills
• You have excellent interpersonal and communication skills (verbal and written) in English
• Additional languages are considered an asset
• You have the ability to work in and be comfortable in a fast-paced 24-7 environment
• You have a high literacy with a computer and are at ease with current information / data processing technologies such as
• MS Office applications and Lotus Notes. SAP experience is an asset
• At least 1 year of experience in Customer Service, Call Center, Self Pay Collections, Billing or Follow-Up preferred
• Understanding of insurance pre-certification requirements, contract benefits, credit and collection procedures, financial assistance programs and medical terminology preferred
• Work requires excellent communication, customer service, interpersonal and organizational skills
• Knowledge of insurance, managed care and federal/ state coverage preferred
• A background in self pay collections, automated billing and healthcare accounts receivable management is preferred
• Must be able to demonstrate a working knowledge of personal computers and other standard office equipment
• Handling a high volume of patient/insurance calls
• Handle patient disputes
• Maintain a professional attitude
• Maintain confidentiality at all times
• Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program
• Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts
• Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process
• One year experience in healthcare customer service or insurance collections field
• Knowledge of and experience working in hospital medical billing environment
• Ability to work well individually and in a team environment
• Able to work in a professional, corporate setting
• Ability to identify trends and issues as related to specific clients
• Knowledge of Excel and MS Office

Customer Service Solutions Representative Resume Examples & Samples

• Respond professionally and knowledgeably in accordance with company standards, and other verbal and written training policies to patient inquiries with information regarding benefit plans (co-payments, deductibles, quantity and day supply limitations, etc.) and to other calls from clinics, insurance companies, pharmacies and physicians
• Maintain current knowledge of DaVita Rx policies, procedures, and rules and maintain compliance at all times
• Assist in orientation, training, and mentoring of other CSRs or other DaVita Rx teammates as needed
• Participate in quality improvement initiatives
• Monitor, record and communicate calls as appropriate using computerized documentation systems
• Able to work overtime with little or no notice, as needed
• Attend staff meetings, teleconferences and training as needed
• Meet and/or exceed departmental teammate performance standards
• Know, understand and follow DaVita Rx teammate policies and procedures
• High School diploma or equivalent required; some college preferred
• Minimum of one year's experience with pharmaceutical, medical terminology, mail order/PBM (Pharmacy Benefits Manager) in a call center environment strongly preferred
• Electronic document management experience preferred
• Proficiency in using standard office equipment including but not limited to multi-line telephone, fax, and copier
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook) required; SXC, PC Tracker application familiarity preferred
• Minimum typing speed - 35 wpm
• Bilingual - Spanish preferred
• 2-5 years in a customer service/call center environment handling escalations
• Very strong verbal skills and reasoning skills
• Strong writing abilities

Customer Service Escalations Representative Resume Examples & Samples

• You are tech savvy
• You have at least one to two years of previous customer service experience (preferably in a call center)
• You have experience retaining and de-escalating difficult customers

Customer Service Finance Representative Resume Examples & Samples

• Accountable Finance Service quality for Customers
• Alignment with Customer Collaboration on the service solutions
• Monitor and steer local Service KPIs and portfolio
• Monitor adherence to OTC processes standards
• Ensure on time and proper issue resolution with corresponding functions
• CSF Mailbox usage
• Ensure all deductions documents are identified in a timely manner
• University degree in Business Administration, Economy, Finance or similar
• Fluency in English and Spanish is required
• Proficiency in MS Office (Word, Excel, Power Point, Outlook)
• User knowledge in SAP R-3 and EDIWIN (Electronic Data Interchange)
• Maintains on-line customer information and customer order database including addresses, ship dates, product, quantity, price, routing, tagging, order additions and cancellations
• Generates inter-departmental inquiries regarding availability of delinquent BTO product and requests to expedite product
• Evaluates stock product availability by analyzing customer backlog status with respect to acknowledged shipping schedules, commodity in stock and stock out positions
• Other duties as assigned by Customer Service Supervisor or Manager
• Minimum of 3 years customer service experience in a technical product line, B2B preferred
• Two (2) years of college or technical schooling or five (5) years’ experience in a mechanical / technical position
• Must have a working knowledge of order processing and marketing policies and procedures
• Demonstrated customer advocacy skills
• Technical and mechanical aptitude & solid math skills
• Ability to self-motivate and work independently
• Comfortable in a fast paced environment welcoming change and growth
• Proficiency in Microsoft Office. Experience working with CRM system (Siebel, Salesforce.com, Microsoft Dynamics) a plus
• Proficiency in second language a plus
• A strong commitment to working with a team, providing excellent customer service, and maintaining
• Professionalism is required
• Ability to process a high volume of transactions with proficiency, accuracy and integrity
• Ability to handle multiple tasks simultaneously and prioritize accordingly
• Effective verbal/written communication skills
• Strong business acumen, organizational, time management skills and attention to detail required
• A strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required
• Responsible for the execution of repair ticket management within after sales tool
• Monitor and perform daily activities in the system and work with stores, customers, repair center and headquarters as needed
• Perform technical evaluations and provide estimates and feedback/solutions for the after sales service requests to the stores in a prompt manner
• Manually enter and update data in after sales system on behalf of customer repairs, wholesale, and external vendor
• Provide full support updating stores on each kind of potential issue (lead time of spare parts, technical issues, etc.) that can have an impact on customer satisfaction
• Locate style information for all merchandise needing parts
• Perform spare parts order management in service system to ensure the best lead time to the customer as well as efficient inventory management
• Ensure the integrity of the data input by the stores in order to optimize and increase the efficiency of the after sales service flow
• Provide accurate and adequate information to headquarters relating to quality issues and potential credit note
• Receive and process customers’ payments for repairs
• Responsible for all aspects of after sales management acting as point of contact on customer complaints and quality issues
• Provide support to stores and regional customer service teams to manage repair tickets in the after sale system
• Communicate and coordinate with stores and headquarters on any after sales & quality matters
• Understanding of EDI in relation to wholesale to retail guidelines
• Eager to learn, adapt, and grow within a support role
• This is a fast paced environment that requires independent thinking as well as being able to work within a team setting across many departments
• Analytical thinking with ability to problem solve with effective outcomes
• Expert level computer skills required for working within customer intranet sites, all Office programs focusing on Excel & Outlook.This role requires email communication to all levels of staff within the company as well as customers. Candidate for this position must be able to communicate professionally and coherently via email

Customer Service & Logistics Representative Resume Examples & Samples

• This position is responsible for answering the phone promptly with a pleasant and accommodating demeanor and for handling customer requests in a detailed, timely and professional manner. The Customer Service Representative is also expected to be a consultative source of support for our customers on current and future orders and to promote value-added products. This role will also be instrumental in negotiating delivery times with customers, problem-solving, and fostering lasting business relations with our customers. The Customer Service Representative must also be able to function effectively in a fast-paced demanding environment and have flexibility to work longer hours as needed and/or on weekends
• The ability to learn and understand about logistical operations that are unique to the construction industry
• Must be able to interact with drivers for both aggregates/asphalt and readymix
• High school education or GED preferred
• Good computer skills; proficiency with Microsoft Office suite
• Thorough; detail-oriented

Customer Service Financial Services Credit Representative Resume Examples & Samples

• Receives service agreement information by phone or fax from Sales Associates, Agents and Order Processors
• Processes manual credit verification requests according to company guidelines and determines whether credit upgrades should be granted
• Contacts references or researches customer accounts where credit decisions are required
• Notifies Order Processors, Agents and Sales Associates of credit decisions and deposit requirements
• Inputs service agreement information into billing system, when needed
• Maintains and makes changes to consumer customer accounts
• Processes various business applications and maintenance to those accounts
• Assists in other tasks or projects, including back up to Order Processors, as needed

Representative, PNG Customer Service Resume Examples & Samples

• Be a true leader and champion in establishing and maintaining a vision and required behaviors for our culture of ensuring human safety
• Deliver a courteous, pleasant and positive attitude in providing extraordinary service to all customers, coworkers and others ensuring open lines of communication
• Maintain an advanced knowledge of company products, pricing, services, policies and procedures
• Provide efficient and accurate record keeping for customer account data in a safe and secure manner
• Complete proper execution of all customer orders in accordance with credit policies, procedures and controls for accurate billing and proper inventory control
• Coordinate the day-to-day activities; know the open/close procedures and proper scale operation
• Develop and maintain an understanding of sales and marketing programs to effectively communicate with customers, sales representatives, and others
• Maintain a clean and orderly appearance for assigned areas with the facility which could include break room, common areas, restrooms, etc
• Performs other related duties within job scope as assigned by supervisory personnel

Customer Service Customer Representative Resume Examples & Samples

• Providing initial non-technical support; answering queries related to upgrades, maintenance and contact information via phone or e-mail in a timely and efficient manner
• Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected
• Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner
• Escalating with internal or external support resources and SME when necessary
• Identify self-service documentation gaps
• Responsibilities include a direct contribution to knowledge management
• Facilitate customer communications through well-established processes and guidelines
• Other assignments and projects as needed
• Working in shifts work may be needed
• A technical background and/or ability to learn and absorb technology quickly
• Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired
• The ability to communicate effectively with people at all levels
• The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem
• The ability to work as part of a team and on their own initiative
• Positive and flexible attitude
• A good understanding of the ServiceNow platform is a definite advantage
• Experience with using and troubleshooting SaaS applications

Customer Service & Pricing Representative Resume Examples & Samples

• Provides proactive customer service and commercial support to internal and external customers for orders, order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence
• Supports commercial projects. Maintains customer data according to EATON EMEA Customer Data rules and processes
• Bachelor’s degree (BS/BA) from an accredited institution
• Fluent French
• Strong English capabilities
• Good command of Excel
• 1-3 years of professional experience in customer services related roles (Pricing/accounting/finance/Administrative)
• Knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM
• Takes personal action to ensure accuracy and quality of own and others’ work, tracks and documents conformity to those standards
• Uses methodical and thorough approaches to structure work activities, analyze problems or make decisions
• Anticipates and takes responsibility for problems before required to do, champion new solutions to problems
• Adjusts rapidly and effectively to changes in work demands, situations or business requirements keeping an open mind to new and better ways of doing things

Customer Service / Credit Representative Resume Examples & Samples

• Functions as a primary contact for all Davol customers. As such when required, receives and answers all customer inquiries in a timely and courteous manner. This includes, but is not limited to, inquiries regarding the following: order status, product information, product availability, pricing, invoicing, shipping, in-depth product knowledge
• Functions as the primary internal contact for Corporate Credit. As such, receives and answers all inquiries for credit in a timely, courteous, and businesslike manner. This includes, but is not limited to, researching, managing and issuing credits to customers that are warranted in a timely manner
• Functions as the primary contact for Sales Districts completing all tasks associated with that support
• Initiates documentation relative to credits, return authorizations, and freight claims
• Maintenance for EDI account set up and changes, Customer and Rep account set up and maintenance
• Check all stock transfers prior to management sign off
• Initiates customer contact to resolve potential problems to assist the Sales Department via specific telemarketing efforts
• Responsible for maintaining a complete and up-to-date reference file pertaining to discontinued product, new product, line extensions, special promotions, cross references, deficit products, backordered product, limited market release and other relevant data necessary to perform the job
• Occasionally review current processes and make recommendations to the Manager or Supervisor on new approaches is also an expected part of this position
• Must be able to work all holidays mandated by Davol, Inc
• Mandatory coverage of telephones during lunch, company meetings and outings
• Flexible work hours is mandatory upon management discretion
• Special Projects and duties as required
• Minimum three (3) years experience in a customer service or financial services environment
• Prior experience working in a professional corporate environment
• Good working knowledge of Microsoft Office
• Courteous and professional disposition
• Ability to multitask effectively
• Must be flexible to work select Holidays and shift hours based on business need
• Knowledge and prior experience working with JD Edwards software preferred

Customer Service, Internal Representative Resume Examples & Samples

• Building solid relationships with other internal departments and vendors
• Evaluation of current processes for improvement and work on recommendations with management
• Working as a team to manage daily workflow
• Answering emails and incoming calls from internal customers as needed
• Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders
• Demonstrated ability to quickly learn new systems and processes and put them into practical use
• Excellent typing and data entry skills

Pension Customer Service Representative Resume Examples & Samples

• To ensure email & chat communications are grammatically correct and in line with the tone of voice guidelines
• Contribute to the service vision by delivering outstanding service to our customers
• To answer all enquiries in a timely, courteous and professional manner, ensuring that customer needs are clearly understood and issues are followed through to conclusion
• To process cases efficiently, ensuring that appropriate follow up action is taken and customers are provided with up to date information regarding their enquiry
• Inspire trust in our service provision through demonstrating ownership of problems within the boundaries of the role
• Ability to multi-task in a busy environment, and apply logical prioritisation to their workload
• 2 - Processes and Procedures
• To proactively identify and propose self-serve suggestions across all clients to reduce contacts as per the business strategy
• To deal with enquiries via a range of communication methods, including telephone, email and web chat
• To keep and maintain accurate case notes in accordance with agreed standards and procedures
• To keep up to date with Company policies, procedures, compliance and appropriate legislation
• Champion the customer by raising process issues when they occur and escalate customer issues that fall outside of the standard process or policy
• 3 - Quality and Compliance
• To communicate effectively with customers in accordance with appropriate standards, procedures and quality management systems to ensure a first contact resolution
• To fully utilise the CRM system to deal with a wide range of customer enquires effectively and ensuring all customer details are accurately recorded
• To comply with agreed quality systems and procedures and participate in quality team reviews as required
• To be accountable for own performance and the standard and quality of work
• Be ready and available to service customers in line with designated work schedules and staffing rotas and be flexible and adaptable to work demands
• 4 - Customers
• To proactively engage, support & lead customers through their journey to achieve a successful outcome
• To handle difficult and sensitive issues and customer complaints effectively using the appropriate language, listening and rapport building skills
• Make customers aware of expected response times on queries that cannot be answered immediately, so that customer service expectations are realistic and balance operational and customer needs
• To liaise and maintain good working relationships with colleagues, internal and external partners and other parties as appropriate
• Great soft-skills to engage customers of all ages and find creative ways to help customers understand their pension products
• Open and honest communicator who can demonstrate patience and customer empathy, even when it’s busy
• Experience in a contact centre service role or similar high paced customer service focused environment
• Strong communication and interpersonal skills, the ability to listen and build rapport is key
• Good computer and keyboard skills, including experience of
• Good problem solving and decision making skills

Consultant Customer Service Representative for Sesis Resume Examples & Samples

• Respond to incoming calls from customers asking routine, frequently asked questions and provide information about appropriate policies/procedures, contacts, help users to navigate various applications and troubleshoot technical problems with internal computer programs. Ask callers for information necessary to respond to inquiry
• Update the Case Management System upon completion of calls to reflect the status of each case
• Use multiple computer systems to handle calls, file new requests for service, and maintain tracking systems
• Inform caller of status of existing service requests
• Abide by policies and procedures to ensure the highest standard of accuracy, timeliness, and efficiency in answering calls and entering data
• Respond quickly, accurately, and politely to customers’ needs
• Speak in a pleasant telephone manner
• Follow contact center script, yet recognize when to ask for help
• Navigate multiple computer applications while speaking on the telephone and entering data

Hiring a Customer Service Representative Resume Examples & Samples

• Manage a high volume of inbound/outbound calls daily and process as required
• Understand and accurately utilize the online resources available
• Maintain high accuracy rate on data entry

Customer Service Freight Representative Resume Examples & Samples

• Communicates extensively with customers, vendors and internal departments by phone or email
• Coordinates both inbound/outbound customer service support with new and current customers
• Monitors shipments and prepares revisions when necessary based on changing shipper/s, customers and carrier needs
• Contacts carriers to obtain status of loads with continuous monitoring of shipments for on-time pick-up, transit and deliveries
• A forward planner who critically assesses personal performance
• Holds a very high regard for phone, email etiquette and company professional standards
• Ability to leverage Excel and other MS programs, including Word and Outlook platforms
• A dedicated, loyal professional who studies and maintains detailed knowledge of all service lines and product offerings
• Extremely detail-orientated and organized
• Must be an excellent face-to-face and telephone communicator
• A hardworking, industrious professional that will work extended hours to meet required client service expectations and business opportunities
• Must possess the ability to work in a very busy - extremely team orientated environment

LTC Customer Service Representative Resume Examples & Samples

• Answer incoming customer service calls for multiple Long Term Care product lines
• Receive, evaluate and respond to customer inquiries
• Research policyholder inquires, consider the terms of the policy as it relates to the policy and/or claim, and respond in a manner within specified time frames
• Maintain current knowledge of corporate policies, products and departmental procedures. Updates will be communicated from management, but maintaining and applying this knowledge is required on the part of the Claim Review Representative
• Maintain departmental goals for quality & productivity
• Interface with management, policyholders, and other internal departments on all C/S related issues (back office and other internal groups supporting overall high quality customer service)

Customer Service Representative With Italian Years Resume Examples & Samples

• You manage your calls and you remain client-friendly at all times acting proactively and providing high-quality information and advice
• You are resilient, flexible and calm under pressure
• This function may require you to work until 6.30 PM Romanian time

Administrative Specialist On Line Customer Service Representative Resume Examples & Samples

• Responds appropriately and timely to complex, high risk or delicate customer complaints that may involve multiple business groups within Sears Holdings
• Enters detailed case history into a case management system throughout the investigation and resolution process, including notes, copies of letters and other documentation
• Uses a variety of online tools to track and respond to customer comments and online reviews
• Investigates complaint allegations by interfacing with business partners
• Maintains a high level of business knowledge as it relates to vertical businesses, as well as working knowledge of related businesses
• Analyzes situations, interprets policy and procedures, uses good judgment skills within and outside polices and consults with Field management and Vendor contracts to determine and execute effective and satisfactory resolution process
• Undertakeas detailed competitive analysis of local markets
• Takes part in research projects including calling customers and developing online surveys
• Reaches out to a variety of online sites to share content and build links
• Makes recommendations for case resolution based on history of similar issues and Sears Holdings guidelines
• Leverages a high level of financial empowerment to make fiscally responsible decisions, balancing expense to Sears Holdings with concessions and resolutions geared at saving customers
• Identifies and escalates business issues and trends to appropriate management
• Adheres to Company policy, procedure, code of conduct and ethical guidelines
• 2+ years related professional experience in social/digital marketing
• Understanding of business social protocols across primary social networks (Facebook, Twitter, YouTube) and online review sites (Yelp, Gooogle Local, Angie’s List)
• Skilled customer service and escalation resolution
• Exceptional business writing and communication skills
• Exceptional oral and written communication skills and use of proper professional business language
• Ability to speak, read, write and comprehend English instructions in order to complete internal documentation, present information
• Some college
• Knowledge of Sears and Kmart products, policies, procedures and guidelines
• Connects with existing and potential customers and aims to resolve inquiries related to receivables management

External Customer Service Representative Resume Examples & Samples

• Minimum of one year experience in a customer service role
• Basic computer and clerical skills
• Flexibility and the ability to work independently and within a multidisciplinary team
• Ability to communicate effectively (verbal and oral) with team members, clients, caregivers, clinicians and referral sources
• High degree of attention to detail in a high volume environment
• Good planning and organizational skills, including ability to meet deadlines
• Problem Resolution and follow-up skills
• Ability to multi-task and work in a fast-paced environment
• Ability to operate a computer and use the operational software used by the office along with Microsoft Office
• Working knowledge of Brightree software desired
• Responsible for maintaining a high level of service and support for high-end clients
• Assist customers with fulfillment of web orders and online “chat” questions
• Field in-bound customer calls, place orders for shipment and track order status
• Must have 2+ years wholesale experience working with retailer needs and expectations. Experience with Costco, Amazon, Wal-Mart, PetSmart, Petco, Grocery chains preferred
• Knowledge of finance in relation to order cycles; non-compliance, invoicing, credit memos
• Prior inside support and wholesale to retail customer service experience is necessary
• Requires excellent organization skills
• Keep abreast on all Shimano online technical trainings to assist consumers and be able to walk consumers and dealers through how to fix a technical issue to the best of their ability
• Keep abreast on all Pearl iZUMi product technical trainings on the product and be able to answer consumer questions to the best of their ability
• Ability to problem solve for the consumer and bike dealer
• Extensive knowledge of Shimano products

Customer Service Representative / Dispatch Resume Examples & Samples

• Answers customer and driver calls in a timely and professional manner
• Enters order data into computer system
• Schedules and tracks orders and deliveries
• Demonstrates ability to communicate effectively with all departments and customers on the phone and in person
• Proficient with Microsoft Windows applications
• Accurately type 50+ words per minute
• Ability to work well in a high stress environment
• Ability to perform well in a small team environment
• Taking Service calls
• Scheduling techs daily, weekly, monthly
• Forecasting tech schedules for Preventative Maintenance
• Running reports to review jobs & statuses
• Reviewing Service Tickets Daily
• Maintaining various spreadsheets
• Modifying schedules on an on-going basis as new service requests are received
• Communicating through emails daily
• Proficiency in Microsoft Office Suite applications required
• Previous Dispatching experience strongly preferred
• Manages account margins and quote capture rates
• Develops and maintains a market pricing system
• Analyzes contracts and makes recommendations utilizing margin analysis, inventory turns, updating contract evaluation matrix (CEM), and monitors and enforces contract terms and conditions
• Processes quotes and coordinates completion with outside sales and operations management to insure fulfillment of contractual obligations
• Conducts a full spectrum of analyses including profitability, average selling price variance, like sales comparison, inventory carrying cost, and price vs. volume analysis
• Engages in active telephone selling, negotiating (using value added analysis), and account management
• Processes invoices and product returns. Maintains an accurate filing system and/or database for RFQ’s status and follow-up orders. Obtains follow-up information on delivery status and expedites orders upon request
• Maintains written sales records, and open and closed order files. Monitors contract buying trends vs. commitments
• Performs other related duties as assigned or requested
• 2 years related experience
• Compiles statistics
• Develops procedures
• Negotiation Skills
• Computer Software: MS Office, QAD
• Maintains filing systems
• Researches information
• Superb customer relations skills
• Attention to detail and ability to multi-task a must
• Must be able to work under the pressure of a deadline with a high sense of urgency
• Strong computer skills - Word, Excel, Outlook and Microsoft tools
• Must be an independent worker, but an overall team player

Related Job Titles

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Customer Service Representative Resume Sample

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Customer Service Representative Resume Sample (Full Text Version)

I am an energetic Customer Service Representative with 3 years of experience in electronics, financial, and telecommunications settings. I excel at identifying customer needs, advising them on the best solutions for their lifestyle, and delivering superior service from start to finish. I am consistently #1 in my team for outstanding customer feedback and smashing all financial targets.

Work Experience

• First point of contact for 350+ key accounts in English, German, and French.
• Confidentially processed customer documentation (e.g. contracts, financial statements, IDs).
• Proposed and championed efficiencies to improve customer experience: suggested and implemented upload of customer IDs via SecurioApp, reducing paper copies by 97.5%.
• Handled 350+ email, phone, and chat queries weekly from German and English-speaking customers.
• Meticulously verified customer documentation (e.g. IDs, bank statements, proof of address) and ensured all company, GDPR, and legal requirements were followed.
• Handled upwards of 500 tickets/week in fast-paced call centre servicing 33 states across the US.
• Resolved customer queries and complaints regarding phone and internet bundles, equipment, and warranty service.
• Consistently maintained #1 status for superior customer feedback and exceeding service targets.
• Employee of the Month x 2 (December 2014, March 2016).

Graduated with Distinction

Certificates

Volunteering.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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Customer Service Representative Job Description

4 min read · Updated on September 02, 2021

In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume.

By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills , credentials, and work experience matter most to an employer in your target field.

Customer service representative job description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer service representative duties:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer service representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative skills & proficiencies:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

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