Welcome to the MIT CISR website!
This site uses cookies. Review our Privacy Statement.
United Parcel Service: Delivering Packages and E-Commerce Solutions
An in-depth description of a firm’s approach to an IT management issue (intended for MBA and executive education)
This case study describes how UPS has successfully migrated from a bricks-and-mortar environment to a clicks-and-mortar environment. It focuses on the development of an IT capability that positioned UPS to aggressively pursue e-business opportunities. It then describes the firm's wide ranging e-business initiatives, which include providing UPS functionality in vendor software packages, providing downloadable functionality on its website, and creating and e-Ventures group to seek out new business opportunities. The case addresses the challenge of moving quickly to provide e-business solutions while leveraging UPS' robust infrastructure.
About the Author
Jeanne W. Ross, MIT Sloan Center for Information Systems Research (CISR)
Mit center for information systems research (cisr).
Founded in 1974 and grounded in MIT's tradition of combining academic knowledge and practical purpose, MIT CISR helps executives meet the challenge of leading increasingly digital and data-driven organizations. We work directly with digital leaders, executives, and boards to develop our insights. Our consortium forms a global community that comprises more than seventy-five organizations.
MIT CISR Associate Members
MIT CISR wishes to thank all of our associate members for their support and contributions.
MIT CISR's Mission Expand
MIT CISR helps executives meet the challenge of leading increasingly digital and data-driven organizations. We provide insights on how organizations effectively realize value from approaches such as digital business transformation, data monetization, business ecosystems, and the digital workplace. Founded in 1974 and grounded in MIT’s tradition of combining academic knowledge and practical purpose, we work directly with digital leaders, executives, and boards to develop our insights. Our consortium forms a global community that comprises more than seventy-five organizations.
Brought to you by:
United Parcel Service's IPO
By: Paul M. Healy, Brett Laschinger, Ajay Shroff
Examines the valuation of United Parcel Service (UPS) at the time of its IPO in mid-1999. Offers students the opportunity to assess UPS's current performance relative to its major competitor, Federal…
- Length: 26 page(s)
- Publication Date: Oct 10, 2002
- Discipline: Accounting
- Product #: 103015-PDF-ENG
What's included:
- Teaching Note
- Educator Copy
- Supplements
$4.95 per student
degree granting course
$8.95 per student
non-degree granting course
Get access to this material, plus much more with a free Educator Account:
- Access to world-famous HBS cases
- Up to 60% off materials for your students
- Resources for teaching online
- Tips and reviews from other Educators
Already registered? Sign in
- Student Registration
- Non-Academic Registration
- Included Materials
Examines the valuation of United Parcel Service (UPS) at the time of its IPO in mid-1999. Offers students the opportunity to assess UPS's current performance relative to its major competitor, Federal Express (FedEx), and to judge whether that performance is sustainable. Students then make projections of UPS's future earnings performance, estimate on IPO price, and assess the reasonableness of their estimate compared to the valuation of FedEx and best-in-class leaders.
Oct 10, 2002 (Revised: Oct 31, 2005)
Discipline:
Geographies:
Industries:
Shipping industry
Harvard Business School
103015-PDF-ENG
We use cookies to understand how you use our site and to improve your experience, including personalizing content. Learn More . By continuing to use our site, you accept our use of cookies and revised Privacy Policy .
Academia.edu no longer supports Internet Explorer.
To browse Academia.edu and the wider internet faster and more securely, please take a few seconds to upgrade your browser .
Enter the email address you signed up with and we'll email you a reset link.
- We're Hiring!
- Help Center
United Parcel Services: Delivering Packages and E-Commerce Solutions
2000, SSRN Electronic Journal
Related Papers
SSRN Electronic Journal
Jeanne Ross
Proceedings of the 2007 …
Stuart Galup Department of Information Technology & Operations Management Florida Atlantic University Boca Raton, FL 33431-0991 (954) 762-5616 (office) (954) 762-5245 (fax) [email protected] ... Jim J. Quan Department of Information and Decision Sciences ...
Stanley E Fawcett
Veiko Locos
International Journal of Information Management
Neil McBride
Pang Kitotko
Journal of Enterprise Information Management
Professor Navonil Mustafee
Antony Bryant
julian teicher
RELATED PAPERS
Biophysical Journal
Mihaly Mezei
Breast Diseases: A Year Book Quarterly
Barbara Pasini
Gerald Skinner
Shivam Singh
Journal of Personality and Social Psychology
Ellen Berscheid
david valverde cantero
RAFAEL A L E X VIEIRA DO VALE
BMC public health
Clare Townsend
Życie prywatne Polaków w XIX wieku. „Prywatne światy zamknięte w listach”. Tom 7
Ilona Florczak
Elaine Roman
Journal of Combinatorial Designs
Ian Anderson
Hormones and Behavior
Journal of Cardiovascular Disease Research
Sravan kumar
Hee-Don Ahn
Gianluigi Segalerba
Sitna Quiroz
akram faisaldinatha
Catalysis Letters
Pradip K Gogoi
Othmane EL Badlaoui
Forest Ecology and Management
Jean-michel Gaillard
ellen israel
Sigurdur Sigurdsson
American Zoologist
Michael Kingsford
Carmen Rawls
RELATED TOPICS
- We're Hiring!
- Help Center
- Find new research papers in:
- Health Sciences
- Earth Sciences
- Cognitive Science
- Mathematics
- Computer Science
- Academia ©2024
To read this content please select one of the options below:
Please note you do not have access to teaching notes, the battle for value: federal express corporation vs. united parcel service of america, inc. (abridged).
Publication date: 20 January 2017
Teaching notes
This case is an abridged version of UVA-F-1115. This version is intended for use with audiences requiring less source documentation than is available in the unabridged version. The teaching note, however, contains all the source documentation in an appendix.
- Corporate strategy
- Financial analysis
- Industry analysis
Bruner, R.F. and Bulkley, D. (2017), "The Battle for Value: Federal Express Corporation vs. United Parcel Service of America, Inc. (Abridged)", . https://doi.org/10.1108/case.darden.2016.000034
University of Virginia Darden School Foundation
Copyright © 1995 by the University of Virginia Darden School Foundation, Charlottesville, VA. All rights reserved.
You do not currently have access to these teaching notes. Teaching notes are available for teaching faculty at subscribing institutions. Teaching notes accompany case studies with suggested learning objectives, classroom methods and potential assignment questions. They support dynamic classroom discussion to help develop student's analytical skills.
Related articles
We’re listening — tell us what you think, something didn’t work….
Report bugs here
All feedback is valuable
Please share your general feedback
Join us on our journey
Platform update page.
Visit emeraldpublishing.com/platformupdate to discover the latest news and updates
Questions & More Information
Answers to the most commonly asked questions here
- Harvard Business School →
- Faculty & Research →
- October 2002 (Revised October 2005)
- HBS Case Collection
United Parcel Service's IPO
- Format: Print
- | Pages: 26
About The Author
Paul M. Healy
More from the authors.
- February 2024
- Faculty Research
Revenue Recognition at Stride Funding: Making Sense of Revenues for a Fintech Startup
- December 2023
The Valuation Multiple Detective
Monsters in the machine tackling the challenge of responsible ai.
- Revenue Recognition at Stride Funding: Making Sense of Revenues for a Fintech Startup By: Jung Koo Kang and Paul M. Healy
- The Valuation Multiple Detective By: Jonas Heese, Paul M. Healy and Pietro Bonetti
- Monsters in the Machine? Tackling the Challenge of Responsible AI By: Paul M. Healy and Debora L. Spar
IMAGES
VIDEO
COMMENTS
Date: August 2001. Abstract: This case study describes how UPS has successfully migrated from a bricks-and-mortar environment to a clicks-and-mortar environment. It focuses on the development of an IT capability that positioned UPS to aggressively pursue e-business opportunities.
The United Parcel Service (UPS) has withstood the test of time. ... The Business Cycle: Case Study of the Davis Service Group PLC. Using the Davis Service Group PLC, a European organization operating in the service industry, as an example, this article outlines the correlation between the business cycle and the economy. All numbers and ...
UPS has a long history of share buybacks and has increased its dividend for 16 consecutive years with a 3-year annualized growth rate of 8.0%. Currently, its dividend yield is 3.16%, which is 61% higher than the S&P 500 average dividend yield of 1.96%. Since 2011, UPS has bought back $16.2 billion worth of shares.
Abstract. This case study describes how UPS has successfully migrated from a bricks-andmortar environment to a clicks-and- mortar environment. It focuses on the development of an IT capability that positioned UPS to aggressively pursue e-business opportunities. It then describes the firm?s wide ranging e-business initiatives, which include ...
business is from the United States. The company plans to aggressively expand internationally in 2013 and beyond. It ultimately wants to increase its global business by more than 20 percent, creating a 60-percent U.S., 40-percent international mix on the books. The company sees UPS on the case. "UPS will work with us on managing global
In March 2005, CEO Michael Eskew has asked the Corporate Strategy Group to recommend changes to the strategic process to ensure it allows United Parcel Service (UPS) to continue to transform itself over the next several years. Describes the evolution of UPS's strategic process, with special attention on the company's use of scenario planning techniques, as well as other critical elements of ...
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
This case invites students to assess the financial performance of FedEx Corp. and United Parcel Service, Inc., two firms that have long competed for dominance in the overnight delivery industry. The case is designed to introduce students to corporate value creation and its sources. It requires no numerical computations; instead, it asks the student to interpret the results and to reflect upon ...
This case study describes how UPS has successfully migrated from a bricks-and-mortar environment to a clicks-and-mortar environment. It focuses on the development of an IT capability that positioned UPS to aggressively pursue e-business opportunities. It then describes the firm's wide ranging e-business initiatives, which include providing UPS functionality in vendor software packages ...
Examines the valuation of United Parcel Service (UPS) at the time of its IPO in mid-1999. Offers students the opportunity to assess UPS's current performance relative to its major competitor, Federal Express (FedEx), and to judge whether that performance is sustainable. Students then make projections of UPS's future earnings performance, estimate on IPO price, and assess the reasonableness of ...
United Parcel Services i.e UPS is an American multinational package delivery and supply chain management organization founded in 1907. With annual revenues of $71 billion, the company offers forwarding and logistics services in more than 175 countries. The services include worldwide supply chain, freight forwarding and distribution, customs ...
Case Study Customer Solutions Johns Hopkins Hospital Healthcare GEOGRAPHIC AREA SERVED United States CHALLENGE Streamline and enhance the receiving and delivery process for a leading education and research hospital. SOLUTION UPS Trackpad®, state-of-the-art logistics technology that efficiently tracks packages from the time
Abstract. United Parcel Service (UPS) in 1987 faced serious challenges to its long-standing policies of on-the-job training and promotion from within. Increased competition in its traditional business of ground transport found UPS lagging in computerization and in need of technical expertise it could not simply cull from within its ranks.
United Parcel Service. 85 Devonshire St., 5thFloor, Boston, MA 02109 • Phone 617.742.5200 • Fax 617.742.1028 • www.psgroup.com. Customers.com® Case Study. United Parcel Service. Leveraging IT Investments to Win in e-business. Patricia B. Seybold May 1999. Prepared for IBM Corporation. Patricia Seybold Group. E-Business Consultants and ...
Case Study_ United Parcel Service, Inc - Free download as PDF File (.pdf), Text File (.txt) or read online for free. E-commerce management expert Mitchell Levy presents a case study of how UPS transformed itself into a holistic Internet-enabled entity. UPS redefined its core business and found ways to change its structure and processes. In 1999, they changed their vision statement to "the ...
Abstract. In March 2005, CEO Michael Eskew has asked the Corporate Strategy Group to recommend changes to the strategic process to ensure it allows United Parcel Service (UPS) to continue to transform itself over the next several years. Describes the evolution of UPS's strategic process, with special attention on the company's use of scenario ...
Assistant julieh@ mit.edu CISR Working Paper No. 318 MIT Sloan School of Management WP No. 4356-01 Title: United Parcel Service: Delivering Packages and E-Commerce Solutions Author: Jeanne Ross Date: August 2001 Abstract: This case study describes how UPS has successfully migrated from a bricks-andmortar environment to a clicks-and- mortar ...
The Battle for Value: Federal Express Corporation vs. United Parcel Service of America, Inc. (Abridged) - Author: Robert F. Bruner, Derick Bulkley ... Teaching notes are available for teaching faculty at subscribing institutions. Teaching notes accompany case studies with suggested learning objectives, classroom methods and potential assignment ...
UPS case study analysis. Nov 15, 2015 • Download as PPTX, PDF •. 20 likes • 40,857 views. r-dilara. United Parcel Services. Technology. 1 of 14. Download now. UPS case study analysis - Download as a PDF or view online for free.
Natural Gas Fleet Case Study United Parcel Service (UPS) UPS conducts worldwide package delivery and supply chain and freight logistics within 54 countries, providing import/export services to more than 220 countries and territories. The company operates more than 110,000 vehicles worldwide and has deployed a wide array of
Ups case study - Free download as Powerpoint Presentation (.ppt), PDF File (.pdf), Text File (.txt) or view presentation slides online. UPS was established in 1907 as American Messenger Company in the united states, by James E. Casey (19 year old) by 2000, it has become the Worlds largest package delivery company and leading global providers of specialized transportation and logistics services.
UPS case study.docx - Free download as Word Doc (.doc / .docx), PDF File (.pdf), Text File (.txt) or read online for free. Scribd is the world's largest social reading and publishing site.
Examines the valuation of United Parcel Service (UPS) at the time of its IPO in mid-1999. Offers students the opportunity to assess UPS's current performance relative to its major competitor, Federal Express (FedEx), and to judge whether that performance is sustainable. Students then make projections of UPS's future earnings performance ...