critical thinking and problem solving linkedin

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Critical Thinking and Problem Solving

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Instructor: Madecraft

As a leader, your team and organization rely on you to have good judgement and make the right decision with the information you have. Good decisions are the product of strong critical thinking skills and thoughtful problem solving. And like all skills, you can learn, practice, and get better at them. In this course, Dr. Eric Zackrison helps you do just that. He shows how to critically assess the source of information and how to determine the right approach to take. Eric also demonstrates strategies for approaching both simple and complex problems, and details taking your team through the entire life cycle of a challenging decision. He also imparts an understanding of common traps people fall into when solving problems, both individually and as a team. After this course, you’ll have the tools to approach your next problem more critically and solve it more effectively.

This course was created by Madecraft . We are pleased to host this training in our library.

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Critical Thinking Is About Asking Better Questions

• John Coleman

Six practices to sharpen your inquiry.

Critical thinking is the ability to analyze and effectively break down an issue in order to make a decision or find a solution. At the heart of critical thinking is the ability to formulate deep, different, and effective questions. For effective questioning, start by holding your hypotheses loosely. Be willing to fundamentally reconsider your initial conclusions — and do so without defensiveness. Second, listen more than you talk through active listening. Third, leave your queries open-ended, and avoid yes-or-no questions. Fourth, consider the counterintuitive to avoid falling into groupthink. Fifth, take the time to stew in a problem, rather than making decisions unnecessarily quickly. Last, ask thoughtful, even difficult, follow-ups.

Are you tackling a new and difficult problem at work? Recently promoted and trying to both understand your new role and bring a fresh perspective? Or are you new to the workforce and seeking ways to meaningfully contribute alongside your more experienced colleagues? If so, critical thinking — the ability to analyze and effectively break down an issue in order to make a decision or find a solution — will be core to your success. And at the heart of critical thinking is the ability to formulate deep, different, and effective questions.

• JC John Coleman is the author of the HBR Guide to Crafting Your Purpose . Subscribe to his free newsletter, On Purpose , follow him on Twitter @johnwcoleman, or contact him at johnwilliamcoleman.com.

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Problem Solving Techniques

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• Introduction
• What's causing the problem
• Asking the five whys
• The Kepner-Tregoe process
• Pareto analysis
• Look at the whole system
• Fast and slow thinking
• Brainstorming
• Decision trees
• Boost your creativity
• Intuition and logic
• How to view the options
• Rating charts
• Don't settle for second best
• Risk analysis
• Team decisions
• Sensitivity
• The sunk cost paradox
• Framing – subconscious and deliberate
• Four simple rules for decision making
• Consider implementation

Chris Croft

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Effective problem-solving and decision-making, excellence in problem solving and critical thinking skills, lean problem-solving for team members and leaders, problem solving: the complete guide, decision making - how to choose the right problem to solve, creative thinking: techniques and tools for success, related articles, 1000 hours of free linkedin learning courses with free certification.

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• How to build your critical thinking ski ...

How to build your critical thinking skills in 7 steps (with examples)

Critical thinking is, well, critical. By building these skills, you improve your ability to analyze information and come to the best decision possible. In this article, we cover the basics of critical thinking, as well as the seven steps you can use to implement the full critical thinking process. 

Critical thinking comes from asking the right questions to come to the best conclusion possible. Strong critical thinkers analyze information from a variety of viewpoints in order to identify the best course of action.

Don’t worry if you don’t think you have strong critical thinking abilities. In this article, we’ll help you build a foundation for critical thinking so you can absorb, analyze, and make informed decisions. 

What is critical thinking? 

Critical thinking is the ability to collect and analyze information to come to a conclusion. Being able to think critically is important in virtually every industry and applicable across a wide range of positions. That’s because critical thinking isn’t subject-specific—rather, it’s your ability to parse through information, data, statistics, and other details in order to identify a satisfactory solution. 

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Top 8 critical thinking skills

Like most soft skills, critical thinking isn’t something you can take a class to learn. Rather, this skill consists of a variety of interpersonal and analytical skills. Developing critical thinking is more about learning to embrace open-mindedness and bringing analytical thinking to your problem framing process. 

In no particular order, the eight most important critical thinking skills are:

Analytical thinking: Part of critical thinking is evaluating data from multiple sources in order to come to the best conclusions. Analytical thinking allows people to reject bias and strive to gather and consume information to come to the best conclusion. 

Open-mindedness: This critical thinking skill helps you analyze and process information to come to an unbiased conclusion. Part of the critical thinking process is letting your personal biases go and coming to a conclusion based on all of the information. 

Problem solving : Because critical thinking emphasizes coming to the best conclusion based on all of the available information, it’s a key part of problem solving. When used correctly, critical thinking helps you solve any problem—from a workplace challenge to difficulties in everyday life. 

Self-regulation: Self-regulation refers to the ability to regulate your thoughts and set aside any personal biases to come to the best conclusion. In order to be an effective critical thinker, you need to question the information you have and the decisions you favor—only then can you come to the best conclusion. 

Observation: Observation skills help critical thinkers look for things beyond face value. To be a critical thinker you need to embrace multiple points of view, and you can use observation skills to identify potential problems.

Interpretation: Not all data is made equal—and critical thinkers know this. In addition to gathering information, it’s important to evaluate which information is important and relevant to your situation. That way, you can draw the best conclusions from the data you’ve collected. 

Evaluation: When you attempt to answer a hard question, there is rarely an obvious answer. Even though critical thinking emphasizes putting your biases aside, you need to be able to confidently make a decision based on the data you have available. 

Communication: Once a decision has been made, you also need to share this decision with other stakeholders. Effective workplace communication includes presenting evidence and supporting your conclusion—especially if there are a variety of different possible solutions. 

7 steps to critical thinking

Critical thinking is a skill that you can build by following these seven steps. The seven steps to critical thinking help you ensure you’re approaching a problem from the right angle, considering every alternative, and coming to an unbiased conclusion.

 First things first: When to use the 7 step critical thinking process

There’s a lot that goes into the full critical thinking process, and not every decision needs to be this thought out. Sometimes, it’s enough to put aside bias and approach a process logically. In other, more complex cases, the best way to identify the ideal outcome is to go through the entire critical thinking process. 

The seven-step critical thinking process is useful for complex decisions in areas you are less familiar with. Alternatively, the seven critical thinking steps can help you look at a problem you’re familiar with from a different angle, without any bias. 

If you need to make a less complex decision, consider another problem solving strategy instead. Decision matrices are a great way to identify the best option between different choices. Check out our article on 7 steps to creating a decision matrix .

1. Identify the problem

Before you put those critical thinking skills to work, you first need to identify the problem you’re solving. This step includes taking a look at the problem from a few different perspectives and asking questions like: 

What’s happening? 

Why is this happening? 

What assumptions am I making? 

At first glance, how do I think we can solve this problem? 

A big part of developing your critical thinking skills is learning how to come to unbiased conclusions. In order to do that, you first need to acknowledge the biases that you currently have. Does someone on your team think they know the answer? Are you making assumptions that aren’t necessarily true? Identifying these details helps you later on in the process. 

2. Research

At this point, you likely have a general idea of the problem—but in order to come up with the best solution, you need to dig deeper. 

During the research process, collect information relating to the problem, including data, statistics, historical project information, team input, and more. Make sure you gather information from a variety of sources, especially if those sources go against your personal ideas about what the problem is or how to solve it.

Gathering varied information is essential for your ability to apply the critical thinking process. If you don’t get enough information, your ability to make a final decision will be skewed. Remember that critical thinking is about helping you identify the objective best conclusion. You aren’t going with your gut—you’re doing research to find the best option

3. Determine data relevance

Just as it’s important to gather a variety of information, it is also important to determine how relevant the different information sources are. After all, just because there is data doesn’t mean it’s relevant. 

Once you’ve gathered all of the information, sift through the noise and identify what information is relevant and what information isn’t. Synthesizing all of this information and establishing significance helps you weigh different data sources and come to the best conclusion later on in the critical thinking process. 

To determine data relevance, ask yourself:

How reliable is this information? 

How significant is this information? 

Is this information outdated? Is it specialized in a specific field? 

4. Ask questions

One of the most useful parts of the critical thinking process is coming to a decision without bias. In order to do so, you need to take a step back from the process and challenge the assumptions you’re making. 

We all have bias—and that isn’t necessarily a bad thing. Unconscious biases (also known as cognitive biases) often serve as mental shortcuts to simplify problem solving and aid decision making. But even when biases aren’t inherently bad, you must be aware of your biases in order to put them aside when necessary. 

Before coming to a solution, ask yourself:

Am I making any assumptions about this information? 

Are there additional variables I haven’t considered? 

Have I evaluated the information from every perspective? 

Are there any viewpoints I missed? 

5. Identify the best solution

Finally, you’re ready to come to a conclusion. To identify the best solution, draw connections between causes and effects. Use the facts you’ve gathered to evaluate the most objective conclusion. 

Keep in mind that there may be more than one solution. Often, the problems you’re facing are complex and intricate. The critical thinking process doesn’t necessarily lead to a cut-and-dry solution—instead, the process helps you understand the different variables at play so you can make an informed decision. 

6. Present your solution

Communication is a key skill for critical thinkers. It isn’t enough to think for yourself—you also need to share your conclusion with other project stakeholders. If there are multiple solutions, present them all. There may be a case where you implement one solution, then test to see if it works before implementing another solution. 

7. Analyze your decision

The seven-step critical thinking process yields a result—and you then need to put that solution into place. After you’ve implemented your decision, evaluate whether or not it was effective. Did it solve the initial problem? What lessons—whether positive or negative—can you learn from this experience to improve your critical thinking for next time? 

Depending on how your team shares information, consider documenting lessons learned in a central source of truth. That way, team members that are making similar or related decisions in the future can understand why you made the decision you made and what the outcome was. 

Example of critical thinking in the workplace

Imagine you work in user experience design (UX). Your team is focused on pricing and packaging and ensuring customers have a clear understanding of the different services your company offers. Here’s how to apply the critical thinking process in the workplace in seven steps: 

Start by identifying the problem

Your current pricing page isn’t performing as well as you want. You’ve heard from customers that your services aren’t clear, and that the page doesn’t answer the questions they have. This page is really important for your company, since it’s where your customers sign up for your service. You and your team have a few theories about why your current page isn’t performing well, but you decide to apply the critical thinking process to ensure you come to the best decision for the page. 

Gather information about how the problem started

Part of identifying the problem includes understanding how the problem started. The pricing and packaging page is important—so when your team initially designed the page, they certainly put a lot of thought into it. Before you begin researching how to improve the page, ask yourself: 

Why did you design the pricing page the way you did? 

Which stakeholders need to be involved in the decision making process? 

Where are users getting stuck on the page?

Are any features currently working?

Then, you research

In addition to understanding the history of the pricing and packaging page, it’s important to understand what works well. Part of this research means taking a look at what your competitor’s pricing pages look like. 

Ask yourself: 

How have our competitors set up their pricing pages?

Are there any pricing page best practices? 

How does color, positioning, and animation impact navigation? 

Are there any standard page layouts customers expect to see? 

Organize and analyze information

You’ve gathered all of the information you need—now you need to organize and analyze it. What trends, if any, are you noticing? Is there any particularly relevant or important information that you have to consider? 

Ask open-ended questions to reduce bias

In the case of critical thinking, it’s important to address and set bias aside as much as possible. Ask yourself: 

Is there anything I’m missing? 

Have I connected with the right stakeholders? 

Are there any other viewpoints I should consider? 

Determine the best solution for your team

You now have all of the information you need to design the best pricing page. Depending on the complexity of the design, you may want to design a few options to present to a small group of customers or A/B test on the live website.

Present your solution to stakeholders

Critical thinking can help you in every element of your life, but in the workplace, you must also involve key project stakeholders . Stakeholders help you determine next steps, like whether you’ll A/B test the page first. Depending on the complexity of the issue, consider hosting a meeting or sharing a status report to get everyone on the same page. 

Analyze the results

No process is complete without evaluating the results. Once the new page has been live for some time, evaluate whether it did better than the previous page. What worked? What didn’t? This also helps you make better critical decisions later on.

Critically successful 

Critical thinking takes time to build, but with effort and patience you can apply an unbiased, analytical mind to any situation. Critical thinking makes up one of many soft skills that makes you an effective team member, manager, and worker. If you’re looking to hone your skills further, read our article on the 25 project management skills you need to succeed . 

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Problem Solving and Critical Thinking Course

Problem Solving and Critical Thinking considers how most successful professionals of the 21st century will be able to assess an environment, analyze a situation, design alternative solutions, and assist organizations in creatively overcoming challenges and reaching strategic goals.

This course focuses on the development of reasoning and problem solving skills by using the scientific method to analyze case studies and controversial topics. Learners consider cultural differences in reasoning, inductive and deductive logic, and how to use positive inquiry and synthesis to solve individual and organizational problems. Emphasis is placed on successful models and proven methods that are transferable within the work environment.

Course level

Undergraduate

Course duration

max. 8 weeks

Estimated time per week

10-15 hours

Course prerequisites

Course credits

Relevant jobs

Problem Solving and Critical Thinking Course Overview

Explain the central elements of problem solving and decision making

Develop a strategic approach to individual growth and development and organizational performance

Identify the human factors that impact the results in problem solving and decision making processes

Apply problem solving and decision making processes and methods to real-world situations

Explain the essential components of problem solving and decision making and the obstacles associated with them

Analyze how cultural differences in beliefs can impact higher-order reasoning processes and social norms

Problem Solving and Critical Thinking Course Skills

How will i learn, learning experience.

Your course starts on the first of the month. The course consists of 6 modules, and is designed to take you eight weeks to complete. Nexford’s learning design team has purposefully created courses to equip you with competencies mapped to the skills employers are looking for. Each course has 5-7 learning outcomes based on the skills employers need. Everything you learn gives you measurable skills you will use to succeed in today’s world of work.

Nexford courses are not live or recorded lectures. Instead, they’re reading, videos, interactive elements, quizzes and relevant case studies. Programs include assessments, peer-to-peer discussions, and a final project to practice what you’ve learned in a real-world context. Program content is available 24/7 during the course, and you have opportunities for collaboration and networking with learners during and after your program. Our global community of learners work at top companies such as Microsoft, Deloitte, and Google .

You'll have 24/7 access to success advisors to support you. Faculty also provide you world-class support. Book appointments with them, get individual feedback, and attend regular optional webinars.Nexford courses are rigorous and they encourage critical thinking - because we care about what you know how to do not what you know you have regular hands-on assessments reflecting the business world.

Course Outline

How will i be graded.

View the catalog to learn about how this course is graded.

What will I get after completing the course?

You'll get real skills you can use at work, straight away. At the end of this course, you'll also get a digital badge that you can put on your LinkedIn profile to showcase your skills.

Once you've taken one course, you can take more. Using stacked credentials, you’re able to take enough courses to make a certificate, and take enough certificates to build a degree.

If you apply for a Nexford certificate or degree, you'll get credit for each course you take.

What support will I receive?

When you have a dedicated team on your side, you'll never be alone studying at Nexford. Hailing from many different countries and with online education expertise, our faculty provides you world-class support. Ask them questions during one-to-one office hours or live chat , email them any time, and get individual feedback on your assessments.

While you’re learning, you’ll also have full access to the Nexford online library, which includes access to millions of full-text articles, industry reports and key sources such as the Wall Street Journal, the Financial Times and The Economist.

LinkedIn Learning: unlimited access with Nexford

Support your Nexford goals with access to LinkedIn Learning during your program, at no additional cost. Explore the learning hub of the globe’s biggest professional networking platform to:

• Power your career: choose from over 16,000 expert-led courses, from remote working to data science
• Show off your skills: earn a certificate when you complete a course
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• Tailor your learning: choose relevant courses based on your experience, LinkedIn profile and goals
• Test what you’ve learned: use LinkedIn Learning assessments

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My weekly reflective journal is my Nexford highlight. Thanks to faculty support, I continually apply principles to my enterprise – and I've been able to scale beyond considerable measure.

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Critical Thinking and Problem Solving

Course link: https://www.linkedin.com/learning/critical-thinking-and-problem-solving/

These are Critical Thinking and Problem Solving Linkedin Answers FINAL EXAM

Critical Thinking and Problem Solving Linkedin Answers QUIZ 1

Question 1 of 4.

Elina has trouble staying focused on any topic for very long. Which step is most useful for Elina?

• Create a more rigid agenda.
• React to external stimuli as they appear.
• Prepare mentally and physically for the activity.
• Adapt to new ideas and challenges.

Question 2 of 4

Seppo holds on to certain biases that tend to cause some bad decisions and blunders in his life. How can Seppo improve?

• by actively studying what went wrong in the past
• by using more systematic reasoning
• by studying logic and analysis
• by striving for a more positive outlook

Question 3 of 4

Why is it useful for a leader to begin a discussion with questions?

• They can demonstrate your lack of knowledge.
• They can confirm your assumptions.
• They can stimulate conversation.

Question 4 of 4

Why is it important to identify the purpose of an information source?

• to understand the compensation required
• to identify biases
• to determine its appropriate use
• to understand the format

Critical Thinking and Problem Solving Linkedin Answers QUIZ 2

Question 1 of 3.

In the PERT process, what must you do right before making your final plan?

• Assess feasibility and make adjustments.
• Build a timeline.
• List subtasks and their interdependencies.
• Identify the ultimate goal of the project.

Question 2 of 3

When should you use participatory decision-making?

• when additional expertise is needed
• when you have a long timeline
• when there are high-impact consequences

Question 3 of 3

Why should you introduce some structure into your problem-solving methods?

• to achieve a traceable result
• to reduce conflict and achieve better decisions
• to make everyone feel appreciated
• to increase speed and reduce ambiguity

Critical Thinking and Problem Solving Linkedin Answers QUIZ 3

Question 1 of 5.

Atul wants to ensure that the current project embraces all cultural groups. Which type of criterion concerns Atul?

Question 2 of 5

Why would buzz groups generate more ideas than a brainstorming session?

• They require all participants to speak for a few minutes.
• They give specific assignments to each participant.
• They encourage quieter participants to speak up.

Question 3 of 5

You are arguing to make a change to the current methods for accomplishing a task. Which type of statement are you making?

Question 4 of 5

When limiting decision choices, what is the most important factor to consider?

• It is okay if the final choice does not meet the success criteria.
• Always use a cost-benefit analysis
• Perfection is not necessary.
• Multi-voting is preferable to single voting.

Question 5 of 5

Why should you use an iterative process in solution implementation?

• to engage stakeholders
• to enable minimal effort
• to constantly improve
• to reduce costs

Critical Thinking and Problem Solving Linkedin Answers QUIZ 4

How can you avoid groupthink?

• by appointing a devil’s advocate
• by using the decisions of one small groupIncorrectOn the contrary, multiple groups can help develop alternate solutions.
• by taking first impressions as finalIncorrectDecisions should be revisited after a cooling off period.
• by letting the leader speak up and take charge

Pedro calls Maria a habitual liar and concludes that nothing she says is trustworthy. Which type of fallacy is Pedro exhibiting?

• appeal-to-ignorance

How can you best deal with situations in which you suspect cherry picking?

• by asking for complete data covering the whole picture
• by using labels for all axes
• by using an ad hominem attack
• by asking for baselines in all graphs

Critical Thinking and Problem Solving Linkedin Answers FINAL EXAM

Question 1 of 12 What can you use action plans for, in addition to leading to the implementation of your solution?

• to guide decision-making
• to provide a roadmap for future projects
• to assess success and correct as needed

Question 2 of 12 What type of logical fallacy is someone using when they attack your position by omitting key parts of your argument?

• appeal to ignorance

Question 3 of 12 High-functioning groups can encounter pitfalls that derail good problem-solving. What does it mean if a group centers itself?

• It is overly skeptical of all solutions.
• It focuses on agreement rather than dissent.
• It follows the leader’s thinking.

Question 4 of 12 Why is analysis of information sources important to your critical thinking?

• You justify your position on a topic.
• You make sure your sources are trustworthy.
• You can credit the source of your information.

Question 5 of 12 Why would you use buzz groups when leading your team to find solutions?

• to provide a visual representation of the issue
• to create extra buzz around the solutions
• to ensure that everyone is comfortable participating

Question 6 of 12 You are meeting a colleague who disagrees with you about the direction your team should take on a project. What can you do to keep your biases from affecting the conversation?

• Think about how you can share your opinion without angering them.
• Consider the issues from your colleague’s perspective.
• Prepare for the conversation by anticipating their arguments.

Question 7 of 12 What is a best practice that helps you stay focused and think critically during meetings?

• Create an agenda and do not stray from it.
• Mentally prepare by removing your biases.
• Have a plan to follow up in case you miss anything.

Question 8 of 12 How can asking questions help you become a critical thinker and better leader?

• You validate your opinions.
• You make sure your team is engaged.
• You influence others.

Question 9 of 12 What type of decision-making would you use to gain additional expertise and team buy-in, but also to retain the final say?

• majority vote
• participatory

Question 10 of 12 What is a benefit of using the nominal group technique for problem-solving?

• It is a way to ensure that everyone gets involved.
• It provides insight on who voted for each solution.
• It helps answer the most important question.

Question 11 of 12 When using PERT for solving a large and complex problem, what is your last step?

• Determine feasibility.
• Isolate the critical path forward.
• Identify the time needed.
• Assess the order of events.

Question 12 of 12 You are deciding on the logistics for a meeting. What type of assessment criteria are you using when you consider the number of attendees and size of the meeting rooms?

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