hcl technologies harvard case study

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HCL Technologies (A)

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Linda A. Hill

Tarun Khanna

Emily Truelove

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• HCL Technologies (A)  By: Linda A. Hill, Tarun Khanna and Emily Stecker

Strategy & Execution

HCL Technologies (A)

HCL Technologies (A) ^ 408004

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Publication Date: August 03, 2007

This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack. Instructors should consider the timing of making the video available to students, as it may reveal key case details. When Vineet Nayar became president of HCL Technologies, a global IT services business, in April 2005, he knew the company needed drastic change. Since its founding as a hardware company in the 1970s, HCL had grown into an enterprise with $3.7 billion in revenues and a market capitalization of $5.1 billion. The company had 41,000 employees in 11 countries, but it was ill-prepared for the increasingly competitive market. With the shift from hardware to software and services, HCL had slipped behind its Indian competitors and multinational companies. Details the first phase of the transformation Nayar led in hopes of rejuvenating the industry pioneer. The tagline for this phase was "Employee First, Customer Second."

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HCL's Digital Open Innovation: Enhancing Business Model Effectiveness through Talent and Customer Acquisition, Development, and Retention

By: Solomon Darwin

This case study provides an illustration of how the intersection of new digital technologies--mobile devices, cloud computing, and online collaboration--is now transforming the way organizations will…

• Length: 23 page(s)
• Publication Date: Jul 31, 2015
• Discipline: Information Technology
• Product #: B5843-PDF-ENG

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This content is provided by UC Berkeley - Haas School of Business.

This case study provides an illustration of how the intersection of new digital technologies--mobile devices, cloud computing, and online collaboration--is now transforming the way organizations will conduct business in the future. In late 2014, faced with the challenges of the inherent inefficiencies of operating within a $6.8 billion corporation--with over 110,000 employees located across 31 countries--and contending within the hyper-competitive $1 trillion global IT services industry, divisional executives at India-based HCL Technologies took the initiative to launch "Starting Point," an internal centralized digital platform, for two of its key verticals -- Life Sciences/Health Care and Public Services -- that made up 20 percent of the company's revenue. Realizing that many of its current employees were already leading "digital lives" and were now almost always connected to their personal handheld devices, this new centralized digital platform had two key goals by making company data more readily-available on mobile phones and tablets: 1) to enhance the new hire on-boarding process and 2) to empower employees so that they could have more-effective customer discussions that would ultimately lead to more business-to-business sales. By making this transition from analog to digital, HCL Technologies executives believed that Starting Point would improve organizational agility, hasten internal decision making and increase employee efficiencies. This case tells the Starting Point story in three parts: Recognition of the need for a centralized digital platform and mobile strategy; execution of the initial digital platform over a six-week period; and an evaluation of the digital platform's benefits. The case also describes how the Starting Point project benefitted from HCL's entrepreneurial culture, which has been part of the company's DNA since its founding in 1976.

Learning Objectives

The purpose of the HCL case is to show how the concepts of technological change, open innovation, digital innovation, business model enhancement, company culture, teamwork, and project management can be applied to the information technology (IT) services industry.

Jul 31, 2015

Discipline:

Information Technology

Geographies:

California, India

Industries:

Business consulting services

UC Berkeley - Haas School of Business

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HCL Technologies (A)

Subjects Covered Change management Emerging markets Employees Information technology Innovation International business Leadership Strategy

by Linda A. Hill, Tarun Khanna, Emily A. Stecker

Source: Harvard Business School

19 pages. Publication Date: Aug 03, 2007. Prod. #: 408004-PDF-ENG

HCL Technologies (A) Harvard Case Study Solution and HBR and HBS Case Analysis

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HCL Technologies (A) Case Study Solution Analysis

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HCL Technologies (A) Case Study Solution Analysis. Get HCL Technologies (A) Case Study Analysis Solution. Contact us directly at buycasesolutions(at)gmail(dot)com if you want to order for HCL Technologies (A) Case Solution, Case Analysis, Case Study... More

HCL Technologies (A) Case Study Solution Analysis. Get HCL Technologies (A) Case Study Analysis Solution. Contact us directly at buycasesolutions(at)gmail(dot)com if you want to order for HCL Technologies (A) Case Solution, Case Analysis, Case Study Solution. Linda A. Hill, Tarun Khanna, Emily A. Stecker Less

Email us for Any Case Solution at: [email protected] HCL Technologies (A) Case Study Solution Analysis HCL Technologies (A) Case Study Solution Analysis. Our tutors are available 24/7 to assist in your academic stuff, Our Professional writers are ready to serve you in services you need. Every Case Study Solution & Analysis is prepared from scratch, top quality, plagiarism free. Authors: Linda A. Hill, Tarun Khanna, Emily A. Stecker Get Case Study Solution and Analysis of HCL Technologies (A) in a FAIR PRICE!! Steps for Case Study Solution Analysis: 1. Introduction of HCL Technologies (A) Case Solution The HCL Technologies (A) case study is a Harvard Business Review case study, which presents a simulated practical experience to the reader allowing them to learn about real life problems in the business world. The HCL Technologies (A) case consisted of a central issue to the organization, which had to be identified, analysed and creative solutions had to be drawn to tackle the issue. This paper presents the solved HCL Technologies (A) case analysis and case solution. The method through which the analysis is done is mentioned, followed by the relevant tools used in finding the solution. The case solution first identifies the central issue to the HCL Technologies (A) case study, and the relevant stakeholders affected by this issue. This is known as the problem identification stage. After this, the relevant tools and models are used, which help in the case study analysis and case study solution. The tools used in identifying the solution consist of the SWOT Analysis, Porter Five Forces Analysis, PESTEL Analysis, VRIO analysis, Value Chain Analysis, BCG Matrix analysis, Ansoff Matrix analysis, and the Marketing Mix analysis. The solution consists of recommended strategies to overcome this central issue. It is a good idea to also propose alternative case study solutions, because if the main solution is not found feasible, then the alternative solutions could be implemented. Lastly, a good case study solution also includes an implementation plan for the recommendation strategies. This shows how through a step-by-step procedure as to how the central issue can be resolved. Email us for Any Case Solution at: [email protected] Note: This article is just a sample and not an actual case solution. If you want original case solution, please place your order on the Email. Please do check Junk/Spam folder of your E-mail for our reply, if not in Inbox.

Email us for Any Case Solution at: [email protected] 2. Problem Identification of HCL Technologies (A) Case Solution Harvard Business Review cases involve a central problem that is being faced by the organization and these problems affect a number of stakeholders. In the problem identification stage, the problem faced by HCL Technologies (A) is identified through reading of the case. This could be mentioned at the start of the reading, the middle or the end. At times in a case analysis, the problem may be clearly evident in the reading of the HBR case. At other times, finding the issue is the job of the person analysing the case. It is also important to understand what stakeholders are affected by the problem and how. The goals of the stakeholders and are the organization are also identified to ensure that the case study analysis are consistent with these. 3. Analysis of the HCL Technologies (A) HBR Case Study The objective of the case should be focused on. This is doing the HCL Technologies (A) Case Solution. This analysis can be proceeded in a step-by-step procedure to ensure that effective solutions are found. In the first step, a growth path of the company can be formulated that lays down its vision, mission and strategic aims. These can usually be developed using the company history is provided in the case. Company history is helpful in a Business Case study as it helps one understand what the scope of the solutions will be for the case study. The next step is of understanding the company; its people, their priorities and the overall culture. This can be done by using company history. It can also be done by looking at anecdotal instances of managers or employees that are usually included in an HBR case study description to give the reader a real feel of the situation. Lastly, a timeline of the issues and events in the case needs to be made. Arranging events in a timeline allows one to predict the next few events that are likely to take place. It also helps one in developing the case study solutions. The timeline also helps in understanding the continuous challenges that are being faced by the organisation. 4. SWOT analysis of HCL Technologies (A) An important tool that helps in addressing the central issue of the case and coming up with HCL Technologies (A) HBR case solution is the SWOT analysis. The SWOT analysis is a strategic management tool that lists down in the form of a matrix, an organisation's internal strengths and weaknesses, and external opportunities and threats. It helps in the strategic analysis of HCL Technologies (A) Email us for Any Case Solution at: [email protected] Note: This article is just a sample and not an actual case solution. If you want original case solution, please place your order on the Email. Please do check Junk/Spam folder of your E-mail for our reply, if not in Inbox.

Email us for Any Case Solution at: [email protected] Once this listing has been done, a clearer picture can be developed in regards to how strategies will be formed to address the main problem. For example, strengths will be used as an advantage in solving the issue. Therefore, the SWOT analysis is a helpful tool in coming up with the HCL Technologies (A) Case Study answers. One does not need to remain restricted to using the traditional SWOT analysis, but the advanced TOWS matrix or weighted average SWOT analysis can also be used. 5. Porter Five Forces Analysis for HCL Technologies (A) Another helpful tool in finding the case solutions is of Porter's Five Forces analysis. This is also a strategic tool that is used to analyse the competitive environment of the industry in which HCL Technologies (A) operates in. Analysis of the industry is important as businesses do not work in isolation in real life, but are affected by the business environment of the industry that they operate in. Harvard Business case studies represent real-life situations, and therefore, an analysis of the industry's competitive environment needs to be carried out to come up with more holistic case study solutions. In Porter's Five Forces analysis, the industry is analysed along 5 dimensions. • These are the threats that the industry faces due to new entrants. • It includes the threat of substitute products. • It includes the bargaining power of buyers in the industry. • It includes the bargaining power of suppliers in an industry. • Lastly, the overall rivalry or competition within the industry is analysed This tool helps one understand the relative powers of the major players in the industry and its overall competitive dynamics. Actionable and practical solutions can then be developed by keeping these factors into perspective. 6. PESTEL Analysis of HCL Technologies (A) Another helpful tool that should be used in finding the case study solutions is the PESTEL analysis. This also looks at the external business environment of the organisation helps in finding case study Analysis to real-life business issues as in HBR cases. • The PESTEL analysis particularly looks at the macro environmental factors that affect the industry. These are the political, environmental, social, technological, environmental and legal (regulatory) factors affecting the industry. • Factors within each of these 6 should be listed down, and analysis should be made as to how these affect the organisation under question. Email us for Any Case Solution at: [email protected] Note: This article is just a sample and not an actual case solution. If you want original case solution, please place your order on the Email. Please do check Junk/Spam folder of your E-mail for our reply, if not in Inbox.

Email us for Any Case Solution at: [email protected] 7. VRIO Analysis of HCL Technologies (A) This is an analysis carried out to know about the internal strengths and capabilities of HCL Technologies (A) . Under the VRIO analysis, the following steps are carried out: • The internal resources of HCL Technologies (A) are listed down. • Each of these resources are assessed in terms of the value it brings to the organization. • Each resource is assessed in terms of how rare it is. A rare resource is one that is not commonly used by competitors. • Each resource is assessed whether it could be imitated by competition easily or not. • Lastly, each resource is assessed in terms of whether the organization can use it to an advantage or not. • The analysis done on the 4 dimensions; Value, Rareness, Imitability, and Organization. If a resource is high on all of these 4, then it brings long-term competitive advantage. If a resource is high on Value, Rareness, and Imitability, then it brings an unused competitive advantage. If a resource is high on Value and Rareness, then it only brings temporary competitive advantage. If a resource is only valuable, then it’s a competitive parity. If it’s none, then it can be regarded as a competitive disadvantage. 8. Value Chain Analysis of HCL Technologies (A) The Value chain analysis of HCL Technologies (A) helps in identifying the activities of an organization, and how these add value in terms of cost reduction and differentiation. This tool is used in the case study analysis as follows: • The firm’s primary and support activities are listed down. • Identifying the importance of these activities in the cost of the product and the differentiation they produce. • Lastly, differentiation or cost reduction strategies are to be used for each of these activities to increase the overall value provided by these activities. Recognizing value creating activities and enhancing the value that they create allow HCL Technologies (A) to increase its competitive advantage. 9. BCG Matrix of HCL Technologies (A) The BCG Matrix is an important tool in deciding whether an organization should invest or divest in its strategic business units. The matrix involves placing the strategic business units of a business in one of four categories; question marks, stars, dogs and cash cows. The placement in these categories depends on the Email us for Any Case Solution at: [email protected] Note: This article is just a sample and not an actual case solution. If you want original case solution, please place your order on the Email. Please do check Junk/Spam folder of your E-mail for our reply, if not in Inbox.

Email us for Any Case Solution at: [email protected] relative market share of the organization and the market growth of these strategic business units. The steps to be followed in this analysis is as follows: • Identify the relative market share of each strategic business unit. • Identify the market growth of each strategic business unit. • Place these strategic business units in one of four categories. Question Marks are those strategic business units with high market share and low market growth rate. Stars are those strategic business units with high market share and high market growth rate. Cash Cows are those strategic business units with high market share and low market growth rate. Dogs are those strategic business units with low market share and low growth rate. • Relevant strategies should be implemented for each strategic business unit depending on its position in the matrix. The strategies identified from the HCL Technologies (A) BCG matrix and included in the case pdf. These are either to further develop the product, penetrate the market, develop the market, diversification, investing or divesting. 10. Ansoff Matrix of HCL Technologies (A) Ansoff Matrix is an important strategic tool to come up with future strategies for HCL Technologies (A) in the case solution. It helps decide whether an organization should pursue future expansion in new markets and products or should it focus on existing markets and products. • The organization can penetrate into existing markets with its existing products. This is known as market penetration strategy. • The organization can develop new products for the existing market. This is known as product development strategy. • The organization can enter new markets with its existing products. This is known as market development strategy. • The organization can enter into new markets with new products. This is known as a diversification strategy. The choice of strategy depends on the analysis of the previous tools used and the level of risk the organization is willing to take. 11. Marketing Mix of HCL Technologies (A) HCL Technologies (A) needs to bring out certain responses from the market that it targets. To do so, it will need to use the marketing mix, which serves as a tool in helping bring out responses from the market. The 4 elements of the marketing mix are Product, Price, Place and Promotions. The following steps are required to carry out a marketing mix analysis and include this in the case study analysis. • Analyse the company’s products and devise strategies to improve the product offering of the company. Email us for Any Case Solution at: [email protected] Note: This article is just a sample and not an actual case solution. If you want original case solution, please place your order on the Email. Please do check Junk/Spam folder of your E-mail for our reply, if not in Inbox.

Email us for Any Case Solution at: [email protected] • Analyse the company’s price points and devise strategies that could be based on competition, value or cost. • Analyse the company’s promotion mix. This includes the advertisement, public relations, personal selling, sales promotion, and direct marketing. Strategies will be devised which makes use of a few or all of these elements. • Analyse the company’s distribution and reach. Strategies can be devised to improve the availability of the company’s products. 12. HCL Technologies (A) Strategy The strategies devised and included in the HCL Technologies (A) case memo should have a strategy. A strategy is a strategy that involves firms seeking uncontested market spaces, which makes the competition of the company irrelevant. It involves coming up with new and unique products or ideas through innovation. This gives the organization a competitive advantage over other firms, unlike a red ocean strategy. 13. Competitors analysis of HCL Technologies (A) The PESTEL analysis discussed previously looked at the macro environmental factors affecting business, but not the microenvironmental factors. One of the microenvironmental factors are competitors, which are addressed by a competitor analysis. The Competitors analysis of HCL Technologies (A) looks at the direct and indirect competitors within the industry that it operates in. • This involves a detailed analysis of their actions and how these would affect the future strategies of HCL Technologies (A) . • It involves looking at the current market share of the company and its competitors. • It should compare the marketing mix elements of competitors, their supply chain, human resources, financial strength etc. • It also should look at the potential opportunities and threats that these competitors pose on the company. 14. Organisation of the Analysis into HCL Technologies (A) Case Study Solution Once various tools have been used to analyse the case, the findings of this analysis need to be incorporated into practical and actionable solutions. These solutions will also be the HCL Technologies (A) case answers. These are usually in the form of strategies that the organisation can adopt. The following step-by-step procedure can be used to organise the Harvard Business case solution and recommendations: Email us for Any Case Solution at: [email protected] Note: This article is just a sample and not an actual case solution. If you want original case solution, please place your order on the Email. Please do check Junk/Spam folder of your E-mail for our reply, if not in Inbox.

Email us for Any Case Solution at: [email protected] • The first step of the solution is to come up with a corporate level strategy for the organisation. This part consists of solutions that address issues faced by the organisation on a strategic level. This could include suggestions, changes or recommendations to the company's vision, mission and its strategic objectives. It can include recommendations on how the organisation can work towards achieving these strategic objectives. Furthermore, it needs to be explained how the stated recommendations will help in solving the main issue mentioned in the case and where the company will stand in the future as a result of these. • The second step of the solution is to come up with a business level strategy. The HBR case studies may present issues faced by a part of the organisation. For example, the issues may be stated for marketing and the role of a marketing manager needs to be assumed. So, recommendations and suggestions need to address the strategy of the marketing department in this case. Therefore, the strategic objectives of this business unit (Marketing) will be laid down in the solutions and recommendations will be made as to how to achieve these objectives. Similar would be the case for any other business unit or department such as human resources, finance, IT etc. The important thing to note here is that the business level strategy needs to be aligned with the overall corporate strategy of the organisation. For example, if one suggests the organisation to focus on differentiation for competitive advantage as a corporate level strategy, then it can't be recommended for the HCL Technologies (A) Case Study Solution that the business unit should focus on costs. • The third step is not compulsory but depends from case to case. In some HBR case studies, one may be required to analyse an issue at a department. This issue may be analysed for a manager or employee as well. In these cases, recommendations need to be made for these people. The solution may state that objectives that these people need to achieve and how these objectives would be achieved. The case study analysis and solution, and HCL Technologies (A) case answers should be written down in the HCL Technologies (A) case memo, clearly identifying which part shows what. The HCL Technologies (A) case should be in a professional format, presenting points clearly that are well understood by the reader. 15. Alternate solution to the HCL Technologies (A) HBR case study It is important to have more than one solution to the case study. This is the alternate solution that would be implemented if the original proposed solution is found infeasible or impossible due to a change in circumstances. The alternate solution for Email us for Any Case Solution at: [email protected] Note: This article is just a sample and not an actual case solution. If you want original case solution, please place your order on the Email. Please do check Junk/Spam folder of your E-mail for our reply, if not in Inbox.

Email us for Any Case Solution at: [email protected] HCL Technologies (A) is presented in the same way as the original solution, where it consists of a corporate level strategy, business level strategy and other recommendations. 16. Implementation of HCL Technologies (A) Case Solution The case study does not end at just providing recommendations to the issues at hand. One is also required to provide how these recommendations would be implemented. This is shown through a proper implementation framework. A detailed implementation framework helps in distinguishing between an average and an above average case study answer. A good implementation framework shows the proposed plan and how the organisations' resources would be used to achieve the objectives. It also lays down the changes needed to be made as well as the assumptions in the process. • A proper implementation framework shows that one has clearly understood the case study and the main issue within it. • It shows that one has been clarified with the HBR fundamentals on the topic. • It shows that the details provided in the case have been properly analysed. • It shows that one has developed an ability to prioritise recommendations and how these could be successfully implemented. • The implementation framework also helps by removing out any recommendations that are not practical or actionable as these could not be implemented. Therefore, the implementation framework ensures that the solution to the HCL Technologies (A) Harvard case is complete and properly answered. 17. Recommendations and Action Plan for HCL Technologies (A) case analysis For HCL Technologies (A), based on the SWOT Analysis, Porter Five Forces Analysis, PESTEL Analysis, VRIO analysis, Value Chain Analysis, BCG Matrix analysis, Ansoff Matrix analysis, and the Marketing Mix analysis, the recommendations and action plan are as follows: • HCL Technologies (A) should focus on making use of its strengths identified from the VRIO analysis to make the most of the opportunities identified from the PESTEL. • HCL Technologies (A) should enhance the value creating activities within its value chain. • HCL Technologies (A) should invest in its stars and cash cows, while getting rid of the dogs identified from the BCG Matrix analysis. Email us for Any Case Solution at: [email protected] Note: This article is just a sample and not an actual case solution. If you want original case solution, please place your order on the Email. Please do check Junk/Spam folder of your E-mail for our reply, if not in Inbox.

Email us for Any Case Solution at: [email protected] • To achieve its overall corporate and business level objectives, it should make use of the marketing mix tools to obtain desired results from its target market. Email us for Any Case Solution at: [email protected] Note: This article is just a sample and not an actual case solution. If you want original case solution, please place your order on the Email. Please do check Junk/Spam folder of your E-mail for our reply, if not in Inbox.

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HCL Technologies Case Solution & Answer

Home » Case Study Analysis Solutions » HCL Technologies

In 2011, HCLT ERS (Engineering Services and R & D), a division of HCL Technologies, a global IT services company based in New Delhi, India, had to design the plan next year for engineering Out Of The Box (EOOTB) business concept, which was released in 2009, which transformed the division’s ability to create “16 productized solutions” and involve new and old customers with new revenue-generating services. I productized solutions were strongly dependent solutions and services based IT platform. Research Executive Vice President, Global Sales, engineering and (ERS), HCL Technologies equipment and EOOTB should consider the potential user experiences that could be extracted from ERS EOOTB in collaboration with its customers and its ecosystem (partners, employees, third party vendors). by Barbara L. Marcolin, Ramasastry Chandrasekhar Source: Ivey Publishing 16 pages. May 15 2012: release date. Prod #: W12018-PDF-ENG Case Solution HCL Technologies

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Hcl technologies: pushing the billion-dollar website case study analysis & solution, harvard business case studies solutions - assignment help.

HCL Technologies: Pushing the Billion-Dollar Website is a Harvard Business (HBR) Case Study on Sales & Marketing , Fern Fort University provides HBR case study assignment help for just $11. Our case solution is based on Case Study Method expertise & our global insights.

Sales & Marketing Case Study | Authors :: Apurva Chamaria, Gaurav Kakkar, Srividya Raghavan

Case study description.

In 2014, India's HCL Technologies emerged as one of just eight 21st-century listed technology companies in the world to surpass US$1 billion in net profits, $5 billion in revenue, and $15 billion in market capitalization. When most companies were using their websites as online information pages, HCL Technologies converted its legacy website into an effective lead-generation vehicle. Within one year of implementation, the website began generating a lead funnel worth $1 billion. HCL Technologies used its updated website to implement various strategies to ensure effective lead generation, revenue generation, and site-traffic generation. Over time, the website evolved into a driver for thought leadership for the business and its customers. Apurva Chamaria is affiliated with HCL Technologies.

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[10 Steps] Case Study Analysis & Solution

Step 1 - reading up harvard business review fundamentals on the sales & marketing.

Even before you start reading a business case study just make sure that you have brushed up the Harvard Business Review (HBR) fundamentals on the Sales & Marketing. Brushing up HBR fundamentals will provide a strong base for investigative reading. Often readers scan through the business case study without having a clear map in mind. This leads to unstructured learning process resulting in missed details and at worse wrong conclusions. Reading up the HBR fundamentals helps in sketching out business case study analysis and solution roadmap even before you start reading the case study. It also provides starting ideas as fundamentals often provide insight into some of the aspects that may not be covered in the business case study itself.

Step 2 - Reading the HCL Technologies: Pushing the Billion-Dollar Website HBR Case Study

To write an emphatic case study analysis and provide pragmatic and actionable solutions, you must have a strong grasps of the facts and the central problem of the HBR case study. Begin slowly - underline the details and sketch out the business case study description map. In some cases you will able to find the central problem in the beginning itself while in others it may be in the end in form of questions. Business case study paragraph by paragraph mapping will help you in organizing the information correctly and provide a clear guide to go back to the case study if you need further information. My case study strategy involves -

• Marking out the protagonist and key players in the case study from the very start.
• Drawing a motivation chart of the key players and their priorities from the case study description.
• Refine the central problem the protagonist is facing in the case and how it relates to the HBR fundamentals on the topic.
• Evaluate each detail in the case study in light of the HBR case study analysis core ideas.

Step 3 - HCL Technologies: Pushing the Billion-Dollar Website Case Study Analysis

Once you are comfortable with the details and objective of the business case study proceed forward to put some details into the analysis template. You can do business case study analysis by following Fern Fort University step by step instructions -

• Company history is provided in the first half of the case. You can use this history to draw a growth path and illustrate vision, mission and strategic objectives of the organization. Often history is provided in the case not only to provide a background to the problem but also provide the scope of the solution that you can write for the case study.
• HBR case studies provide anecdotal instances from managers and employees in the organization to give a feel of real situation on the ground. Use these instances and opinions to mark out the organization's culture, its people priorities & inhibitions.
• Make a time line of the events and issues in the case study. Time line can provide the clue for the next step in organization's journey. Time line also provides an insight into the progressive challenges the company is facing in the case study.

Step 4 - SWOT Analysis of HCL Technologies: Pushing the Billion-Dollar Website

Once you finished the case analysis, time line of the events and other critical details. Focus on the following -

• Zero down on the central problem and two to five related problems in the case study.
• Do the SWOT analysis of the HCL Technologies: Pushing the Billion-Dollar Website . SWOT analysis is a strategic tool to map out the strengths, weakness, opportunities and threats that a firm is facing.
• SWOT analysis and SWOT Matrix will help you to clearly mark out - Strengths Weakness Opportunities & Threats that the organization or manager is facing in the HCL Technologies: Pushing the Billion-Dollar Website
• SWOT analysis will also provide a priority list of problem to be solved.
• You can also do a weighted SWOT analysis of HCL Technologies: Pushing the Billion-Dollar Website HBR case study.

Step 5 - Porter 5 Forces / Strategic Analysis of Industry Analysis HCL Technologies: Pushing the Billion-Dollar Website

In our live classes we often come across business managers who pinpoint one problem in the case and build a case study analysis and solution around that singular point. Business environments are often complex and require holistic solutions. You should try to understand not only the organization but also the industry which the business operates in. Porter Five Forces is a strategic analysis tool that will help you in understanding the relative powers of the key players in the business case study and what sort of pragmatic and actionable case study solution is viable in the light of given facts.

Step 6 - PESTEL, PEST / STEP Analysis of HCL Technologies: Pushing the Billion-Dollar Website

Another way of understanding the external environment of the firm in HCL Technologies: Pushing the Billion-Dollar Website is to do a PESTEL - Political, Economic, Social, Technological, Environmental & Legal analysis of the environment the firm operates in. You should make a list of factors that have significant impact on the organization and factors that drive growth in the industry. You can even identify the source of firm's competitive advantage based on PESTEL analysis and Organization's Core Competencies.

Step 7 - Organizing & Prioritizing the Analysis into HCL Technologies: Pushing the Billion-Dollar Website Case Study Solution

Once you have developed multipronged approach and work out various suggestions based on the strategic tools. The next step is organizing the solution based on the requirement of the case. You can use the following strategy to organize the findings and suggestions.

• Build a corporate level strategy - organizing your findings and recommendations in a way to answer the larger strategic objective of the firm. It include using the analysis to answer the company's vision, mission and key objectives , and how your suggestions will take the company to next level in achieving those goals.
• Business Unit Level Solution - The case study may put you in a position of a marketing manager of a small brand. So instead of providing recommendations for overall company you need to specify the marketing objectives of that particular brand. You have to recommend business unit level recommendations. The scope of the recommendations will be limited to the particular unit but you have to take care of the fact that your recommendations are don't directly contradict the company's overall strategy. For example you can recommend a low cost strategy but the company core competency is design differentiation.
• Case study solutions can also provide recommendation for the business manager or leader described in the business case study.

Step 8 -Implementation Framework

The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions. Implementation framework differentiates good case study solutions from great case study solutions. If you able to provide a detailed implementation framework then you have successfully achieved the following objectives -

• Detailed understanding of the case,
• Clarity of HBR case study fundamentals,
• Analyzed case details based on those fundamentals and
• Developed an ability to prioritize recommendations based on probability of their successful implementation.

Implementation framework helps in weeding out non actionable recommendations, resulting in awesome HCL Technologies: Pushing the Billion-Dollar Website case study solution.

Step 9 - Take a Break

Once you finished the case study implementation framework. Take a small break, grab a cup of coffee or whatever you like, go for a walk or just shoot some hoops.

Step 10 - Critically Examine HCL Technologies: Pushing the Billion-Dollar Website case study solution

After refreshing your mind, read your case study solution critically. When we are writing case study solution we often have details on our screen as well as in our head. This leads to either missing details or poor sentence structures. Once refreshed go through the case solution again - improve sentence structures and grammar, double check the numbers provided in your analysis and question your recommendations. Be very slow with this process as rushing through it leads to missing key details. Once done it is time to hit the attach button.

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Vineet Nayar, DBA, Founder, Sampark Foundation, Former CEO, HCL Technologies

Tues 9/30, 11:00am – 12:00pm EST Forum: Harnessing Digital Technology

Vineet Nayar is former CEO of HCL Technologies and Founder of Sampark Foundation. He is also author of the highly acclaimed management book “Employees First, Customers Second: Turning Conventional Management Upside Down” (Harvard Business Press, June 2010).

Vineet is an acknowledged management visionary and a radical thinker who architected HCLT’s transformation from $0.7 billion in 2005 to a $4.7 billion Global Technology Services Company with over 85,000 employees spread across 32 countries in 2013. This radical transformation led Fortune to recognize HCL as “the world’s most modern management” while BusinessWeek named HCLT as “one of the world’s most influential companies”; praise that has led HCL’s innovative management practices to be taught as a case study at both the Harvard Business School and London Business School.

Vineet currently serves as a Senior Advisor to the HCL Corporation. He joined HCL in 1985 after earning his MBA from XLRI. In 1993, he founded Comnet and helped it grow into a $1.4 billion dominant leader in Technology Management Services. In 2005, Vineet became President of HCL Technologies and served as the company’s CEO from 2007 till January 2013. During these years he led a remarkable turnaround of the company which saw it revenues and market cap grow by six times.

Vineet was also recently chosen by Fortune Magazine for its first ever, global “Executive Dream Team” 2012 which has been described as an “all-star leadership” that “could coalesce and dominate in any industry”. This is in addition to his inclusion in the elite “Thinkers 50 List” in 2011-12 which is a definitive listing of the world’s top 50 business thinkers. His ideas of organization transformation in form of his book “Employees First, Customers Second” has received rich praise from influencers like the late C.K. Prahalad, Tom Peters, Gary Hamel and Ram Charan and has sold over 100,000 copies worldwide.

Vineet currently serves as a Senior Advisor to the McKinsey Leadership Institute and is on the Advisory Panel of the Global Talent Competitiveness Index established by INSEAD and Human Capital Institute and the Millions Learning Project led by the ex-Prime Minister of Australia, Julia Gillard. He is also the Founding member of Brookings India and has been a Juror of Harvard Business Review’s prestigious McKinsey Prize, two years in a row. Previously Vineet has served as Governor of ICT, member of the Global Advisory Board of Women Leader’s and Gender Parity Program as well as a Community Partner of the Forum of Young Global Leaders at the World Economic Forum.

In 2004, he established Sampark Foundation (www.samparkfoundation.org), which aims to transform the lives of children, youth, and adults through large scale programs in education, social entrepreneurship, livelihoods, and climate. His work in this area over the last decade has seen Vineet being cited in Forbes magazine’s prestigious ’48 Heroes of philanthropy List 2013′.

Vineet spends his spare time reading and writing on management strategy. He hosts two blogs, a personal one at www.vineetnayar.com and another for the Harvard Business Review, which can be found here.

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HCL Technologies (A) Harvard Case Solution & Analysis

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When Vineet Nayar became president of HCL Technologies, the global IT services business, in April 2005, he knew the company needs drastic changes. Since its founding as a hardware company in 1970, HCL has grown into a company with $ 3.7 billion in revenue and a market capitalization of $ 5.1 billion. The company had 41,000 employees in 11 countries, but it was ill-prepared for a more competitive market. With the transition from hardware to software and services , HCL slipped behind its Indian competitors and multinational companies. Details of the first stage of transformation Nayar led in the hope of rejuvenation industry pioneer. The slogan for this phase was "Employee first, customer second". This event is accompanied by a short video for Premium Teachers to show in class. To view the video, or to show the students, click on the video icon. "Hide by Linda A. Hill, Tarun Khanna, Emily A. Stecker Source: Harvard Business School 19 pages. Publication Date: August 3, 2007. Prod. #: 408004-PDF-ENG

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Case Description of HCL Technologies (A) Case Study

This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack. Instructors should consider the timing of making the video available to students, as it may reveal key case details.When Vineet Nayar became president of HCL Technologies, a global IT services business, in April 2005, he knew the company needed drastic change. Since its founding as a hardware company in the 1970s, HCL had grown into an enterprise with $3.7 billion in revenues and a market capitalization of $5.1 billion. The company had 41,000 employees in 11 countries, but it was ill-prepared for the increasingly competitive market. With the shift from hardware to software and services, HCL had slipped behind its Indian competitors and multinational companies. Details the first phase of the transformation Nayar led in hopes of rejuvenating the industry pioneer. The tagline for this phase was "Employee First, Customer Second."

Case Authors : Linda A. Hill, Tarun Khanna, Emily A. Stecker

Topic : strategy & execution, related areas : emerging markets, innovation, it, labor, leadership, strategy, what is the case study method how can you use it to write case solution for hcl technologies (a) case study.

Almost all of the case studies contain well defined situations. MBA and EMBA professional can take advantage of these situations to - apply theoretical framework, recommend new processes, and use quantitative methods to suggest course of action. Awareness of the common situations can help MBA & EMBA professionals read the case study more efficiently, discuss it more effectively among the team members, narrow down the options, and write cogently.

Case Study Solution Approaches

Three Step Approach to HCL Technologies (A) Case Study Solution

The three step case study solution approach comprises – Conclusions – MBA & EMBA professionals should state their conclusions at the very start. It helps in communicating the points directly and the direction one took. Reasons – At the second stage provide the reasons for the conclusions. Why you choose one course of action over the other. For example why the change effort failed in the case and what can be done to rectify it. Or how the marketing budget can be better spent using social media rather than traditional media. Evidences – Finally you should provide evidences to support your reasons. It has to come from the data provided within the case study rather than data from outside world. Evidences should be both compelling and consistent. In case study method there is ‘no right’ answer, just how effectively you analyzed the situation based on incomplete information and multiple scenarios.

Case Study Solution of HCL Technologies (A)

We write HCL Technologies (A) case study solution using Harvard Business Review case writing framework & HBR Strategy & Execution learning notes. We try to cover all the bases in the field of Strategy & Execution, Emerging markets, Innovation, IT, Labor, Leadership, Strategy and other related areas.

Objectives of using various frameworks in HCL Technologies (A) case study solution

By using the above frameworks for HCL Technologies (A) case study solutions, you can clearly draw conclusions on the following areas – What are the strength and weaknesses of Hcl Nayar (SWOT Analysis) What are external factors that are impacting the business environment (PESTEL Analysis) Should Hcl Nayar enter new market or launch new product (Opportunities & Threats from SWOT Analysis) What will be the expected profitability of the new products or services (Porter Five Forces Analysis) How it can improve the profitability in a given industry (Porter Value Chain Analysis) What are the resources needed to increase profitability (VRIO Analysis) Finally which business to continue, where to invest further and from which to get out (BCG Growth Share Analysis)

SWOT Analysis of HCL Technologies (A)

SWOT analysis stands for – Strengths, Weaknesses, Opportunities and Threats. Strengths and Weaknesses are result of Hcl Nayar internal factors, while opportunities and threats arise from developments in external environment in which Hcl Nayar operates. SWOT analysis will help us in not only getting a better insight into Hcl Nayar present competitive advantage but also help us in how things have to evolve to maintain and consolidate the competitive advantage.

- Streamlined processes and efficient operation management – Hcl Nayar is one of the most efficient firms in its segment. The credit for the performance goes to successful execution and efficient operations management.

- High customer loyalty & repeat purchase among existing customers – Hcl Nayar old customers are still loyal to the firm even though it has limited success with millennial. I believe that Hcl Nayar can make a transition even by keeping these people on board.

- Low profitability which can hamper new project investment – Even though Hcl Nayar financial statement is stable, but going forward Hcl Nayar 5-7% profitability can lead to shortage of funds to invest into new projects.

- Little experience of international market – Even though it is a major player in local market, Hcl Nayar has little experience in international market. According to Linda A. Hill, Tarun Khanna, Emily A. Stecker , Hcl Nayar needs international talent to penetrate into developing markets.

Opportunities

- Increase in Consumer Disposable Income – Hcl Nayar can use the increasing disposable income to build a new business model where customers start paying progressively for using its products. According to Linda A. Hill, Tarun Khanna, Emily A. Stecker of HCL Technologies (A) case study, Hcl Nayar can use this trend to expand in adjacent areas Emerging markets, Innovation, IT, Labor, Leadership, Strategy.

- Lucrative Opportunities in International Markets – Globalization has led to opportunities in the international market. Hcl Nayar is in prime position to tap on those opportunities and grow the market share.

- Growing dominance of digital players such as Amazon, Google, Microsoft etc can reduce the manoeuvring space for Hcl Nayar and put upward pressure on marketing budget.

- Home market marketing technique won’t work in new markets such as India and China where scale is prized over profitability.

Once all the factors mentioned in the HCL Technologies (A) case study are organized based on SWOT analysis, just remove the non essential factors. This will help you in building a weighted SWOT analysis which reflects the real importance of factors rather than just tabulation of all the factors mentioned in the case.

What is PESTEL Analysis

PESTEL /PEST / STEP Analysis of HCL Technologies (A) Case Study

PESTEL stands for – Political, Economic, Social, Technological, Environmental, and Legal factors that impact the macro environment in which Hcl Nayar operates in. Linda A. Hill, Tarun Khanna, Emily A. Stecker provides extensive information about PESTEL factors in HCL Technologies (A) case study.

Political Factors

- Little dangers of armed conflict – Based on the research done by international foreign policy institutions, it is safe to conclude that there is very little probability of country entering into an armed conflict with another state.

- Political consensus among various parties regarding taxation rate and investment policies. Over the years the country has progressively worked to lower the entry of barrier and streamline the tax structure.

Economic Factors

- Foreign Exchange movement is also an indicator of economic stability. Hcl Nayar should closely consider the forex inflow and outflow. A number of Hcl Nayar competitors have lost money in countries such as Brazil, Argentina, and Venezuela due to volatile forex market.

- Inflation rate is one of the key criteria to consider for Hcl Nayar before entering into a new market.

Social Factors

- Leisure activities, social attitudes & power structures in society - are needed to be analyzed by Hcl Nayar before launching any new products as they will impact the demand of the products.

- Consumer buying behavior and consumer buying process – Hcl Nayar should closely follow the dynamics of why and how the consumers are buying the products both in existing categories and in segments that Hcl Nayar wants to enter.

Technological Factors

- 5G has potential to transform the business environment especially in terms of marketing and promotion for Hcl Nayar.

- Artificial intelligence and machine learning will give rise to importance of speed over planning. Hcl Nayar needs to build strategies to operate in such an environment.

Environmental Factors

- Consumer activism is significantly impacting Hcl Nayar branding, marketing and corporate social responsibility (CSR) initiatives.

- Environmental regulations can impact the cost structure of Hcl Nayar. It can further impact the cost of doing business in certain markets.

Legal Factors

- Intellectual property rights are one area where Hcl Nayar can face legal threats in some of the markets it is operating in.

- Health and safety norms in number of markets that Hcl Nayar operates in are lax thus impact the competition playing field.

What are Porter Five Forces

Porter Five Forces Analysis of HCL Technologies (A)

Competition among existing players, bargaining power of suppliers, bargaining power of buyers, threat of new entrants, and threat of substitutes.

What is VRIO Analysis

VRIO Analysis of HCL Technologies (A)

VRIO stands for – Value of the resource that Hcl Nayar possess, Rareness of those resource, Imitation Risk that competitors pose, and Organizational Competence of Hcl Nayar. VRIO and VRIN analysis can help the firm.

What is Porter Value Chain

Porter Value Chain Analysis of HCL Technologies (A)

As the name suggests Value Chain framework is developed by Michael Porter in 1980’s and it is primarily used for analyzing Hcl Nayar relative cost and value structure. Managers can use Porter Value Chain framework to disaggregate various processes and their relative costs in the Hcl Nayar. This will help in answering – the related costs and various sources of competitive advantages of Hcl Nayar in the markets it operates in. The process can also be done to competitors to understand their competitive advantages and competitive strategies. According to Michael Porter – Competitive Advantage is a relative term and has to be understood in the context of rivalry within an industry. So Value Chain competitive benchmarking should be done based on industry structure and bottlenecks.

What is BCG Growth Share Matrix

BCG Growth Share Matrix of HCL Technologies (A)

BCG Growth Share Matrix is very valuable tool to analyze Hcl Nayar strategic positioning in various sectors that it operates in and strategic options that are available to it. Product Market segmentation in BCG Growth Share matrix should be done with great care as there can be a scenario where Hcl Nayar can be market leader in the industry without being a dominant player or segment leader in any of the segment. BCG analysis should comprise not only growth share of industry & Hcl Nayar business unit but also Hcl Nayar - overall profitability, level of debt, debt paying capacity, growth potential, expansion expertise, dividend requirements from shareholders, and overall competitive strength. Two key considerations while using BCG Growth Share Matrix for HCL Technologies (A) case study solution - How to calculate Weighted Average Market Share using BCG Growth Share Matrix Relative Weighted Average Market Share Vs Largest Competitor

5C Marketing Analysis of HCL Technologies (A)

4p marketing analysis of hcl technologies (a), porter five forces analysis and solution of hcl technologies (a), porter value chain analysis and solution of hcl technologies (a), case memo & recommendation memo of hcl technologies (a), blue ocean analysis and solution of hcl technologies (a), marketing strategy and analysis hcl technologies (a), vrio /vrin analysis & solution of hcl technologies (a), pestel / step / pest analysis of hcl technologies (a), swot analysis and solution of hcl technologies (a), references & further readings.

Linda A. Hill, Tarun Khanna, Emily A. Stecker (2018) , "HCL Technologies (A) Harvard Business Review Case Study. Published by HBR Publications.

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Case Study Solutions

HCL Technologies (A)

Subjects Covered Change management Emerging markets Employees Information technology Innovation International business Leadership Strategy

by Linda A. Hill, Tarun Khanna, Emily A. Stecker

Source: Harvard Business School

19 pages. Publication Date: Aug 03, 2007. Prod. #: 408004-PDF-ENG

HCL Technologies (A) Harvard Case Study Solution and HBR and HBS Case Analysis

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• Harvard Case Studies

HCL Technologies Case Study Solution & Analysis

In most courses studied at Harvard Business schools, students are provided with a case study. Major HBR cases concerns on a whole industry, a whole organization or some part of organization; profitable or non-profitable organizations. Student’s role is to analyze the case and diagnose the situation, identify the problem and then give appropriate recommendations and steps to be taken.

To make a detailed case analysis, student should follow these steps:

STEP 1: Reading Up Harvard Case Study Method Guide:

Case study method guide is provided to students which determine the aspects of problem needed to be considered while analyzing a case study. It is very important to have a thorough reading and understanding of guidelines provided. However, poor guide reading will lead to misunderstanding of case and failure of analyses. It is recommended to read guidelines before and after reading the case to understand what is asked and how the questions are to be answered. Therefore, in-depth understanding f case guidelines is very important.

Harvard Case Study Solutions

STEP 2: Reading The HCL Technologies Harvard Case Study:

To have a complete understanding of the case, one should focus on case reading. It is said that case should be read two times. Initially, fast reading without taking notes and underlines should be done. Initial reading is to get a rough idea of what information is provided for the analyses. Then, a very careful reading should be done at second time reading of the case. This time, highlighting the important point and mark the necessary information provided in the case. In addition, the quantitative data in case, and its relations with other quantitative or qualitative variables should be given more importance. Also, manipulating different data and combining with other information available will give a new insight. However, all of the information provided is not reliable and relevant.

When having a fast reading, following points should be noted:

• Nature of organization
• Nature if industry in which organization operates.
• External environment that is effecting organization
• Problems being faced by management
• Identification of communication strategies.
• Any relevant strategy that can be added.
• Control and out-of-control situations.

When reading the case for second time, following points should be considered:

• Decisions needed to be made and the responsible Person to make decision.
• Objectives of the organization and key players in this case.
• The compatibility of objectives. if not, their reconciliations and necessary redefinition.
• Sources and constraints of organization from meeting its objectives.

After reading the case and guidelines thoroughly, reader should go forward and start the analyses of the case.

STEP 3: Doing The Case Analysis Of HCL Technologies:

To make an appropriate case analyses, firstly, reader should mark the important problems that are happening in the organization. There may be multiple problems that can be faced by any organization. Secondly, after identifying problems in the company, identify the most concerned and important problem that needed to be focused.

Firstly, the introduction is written. After having a clear idea of what is defined in the case, we deliver it to the reader. It is better to start the introduction from any historical or social context. The challenging diagnosis for HCL Technologies and the management of information is needed to be provided. However, introduction should not be longer than 6-7 lines in a paragraph. As the most important objective is to convey the most important message for to the reader.

After introduction, problem statement is defined. In the problem statement, the company’s most important problem and constraints to solve these problems should be define clearly. However, the problem should be concisely define in no more than a paragraph. After defining the problems and constraints, analysis of the case study is begin.

STEP 4: SWOT Analysis of the HCL Technologies HBR Case Solution:

SWOT analysis helps the business to identify its strengths and weaknesses, as well as understanding of opportunity that can be availed and the threat that the company is facing. SWOT for HCL Technologies is a powerful tool of analysis as it provide a thought to uncover and exploit the opportunities that can be used to increase and enhance company’s operations. In addition, it also identifies the weaknesses of the organization that will help to be eliminated and manage the threats that would catch the attention of the management.

This strategy helps the company to make any strategy that would differentiate the company from competitors, so that the organization can compete successfully in the industry. The strengths and weaknesses are obtained from internal organization. Whereas, the opportunities and threats are generally related from external environment of organization. Moreover, it is also called Internal-External Analysis.

In the strengths, management should identify the following points exists in the organization:

• Advantages of the organization
• Activities of the company better than competitors.
• Unique resources and low cost resources company have.
• Activities and resources market sees as the company’s strength.
• Unique selling proposition of the company.

WEAKNESSES:

• Improvement that could be done.
• Activities that can be avoided for HCL Technologies.
• Activities that can be determined as your weakness in the market.
• Factors that can reduce the sales.
• Competitor’s activities that can be seen as your weakness.

OPPORTUNITIES:

• Good opportunities that can be spotted.
• Interesting trends of industry.
• Change in technology and market strategies
• Government policy changes that is related to the company’s field
• Changes in social patterns and lifestyles.
• Local events.

Following points can be identified as a threat to company:

• Company’s facing obstacles.
• Activities of competitors.
• Product and services quality standards
• Threat from changing technologies
• Financial/cash flow problems
• Weakness that threaten the business.

Following points should be considered when applying SWOT to the analysis:

• Precise and verifiable phrases should be sued.
• Prioritize the points under each head, so that management can identify which step has to be taken first.
• Apply the analyses at proposed level. Clear yourself first that on what basis you have to apply SWOT matrix.
• Make sure that points identified should carry itself with strategy formulation process.
• Use particular terms (like USP, Core Competencies Analyses etc.) to get a comprehensive picture of analyses.

STEP 5: PESTEL/ PEST Analysis of HCL Technologies Case Solution:

Pest analyses is a widely used tool to analyze the Political, Economic, Socio-cultural, Technological, Environmental and legal situations which can provide great and new opportunities to the company as well as these factors can also threat the company, to be dangerous in future.

Pest analysis is very important and informative.  It is used for the purpose of identifying business opportunities and advance threat warning. Moreover, it also helps to the extent to which change is useful for the company and also guide the direction for the change. In addition, it also helps to avoid activities and actions that will be harmful for the company in future, including projects and strategies.

To analyze the business objective and its opportunities and threats, following steps should be followed:

• Brainstorm and assumption the changes that should be made to organization. Answer the necessary questions that are related to specific needs of organization
• Analyze the opportunities that would be happen due to the change.
• Analyze the threats and issues that would be caused due to change.
• Perform cost benefit analyses and take the appropriate action.

Pest analysis

PEST FACTORS:

• Next political elections and changes that will happen in the country due to these elections
• Strong and powerful political person, his point of view on business policies and their effect on the organization.
• Strength of property rights and law rules. And its ratio with corruption and organized crimes. Changes in these situation and its effects.
• Change in Legislation and taxation effects on the company
• Trend of regulations and deregulations. Effects of change in business regulations
• Timescale of legislative change.
• Other political factors likely to change for HCL Technologies.

ECONOMICAL:

• Position and current economy trend i.e. growing, stagnant or declining.
• Exchange rates fluctuations and its relation with company.
• Change in Level of customer’s disposable income and its effect.
• Fluctuation in unemployment rate and its effect on hiring of skilled employees
• Access to credit and loans. And its effects on company
• Effect of globalization on economic environment
• Considerations on other economic factors

SOCIO-CULTURAL:

• Change in population growth rate and age factors, and its impacts on organization.
• Effect on organization due to Change in attitudes and generational shifts.
• Standards of health, education and social mobility levels. Its changes and effects on company.
• Employment patterns, job market trend and attitude towards work according to different age groups.

case study solutions

• Social attitudes and social trends, change in socio culture an dits effects.
• Religious believers and life styles and its effects on organization
• Other socio culture factors and its impacts.

TECHNOLOGICAL:

• Any new technology that company is using
• Any new technology in market that could affect the work, organization or industry
• Access of competitors to the new technologies and its impact on their product development/better services.
• Research areas of government and education institutes in which the company can make any efforts
• Changes in infra-structure and its effects on work flow
• Existing technology that can facilitate the company
• Other technological factors and their impacts on company and industry

These headings and analyses would help the company to consider these factors and make a “big picture” of company’s characteristics. This will help the manager to take the decision and drawing conclusion about the forces that would create a big impact on company and its resources.

STEP 6: Porter’s Five Forces/ Strategic Analysis Of The HCL Technologies Case Study:

To analyze the structure of a company and its corporate strategy, Porter’s five forces model is used. In this model, five forces have been identified which play an important part in shaping the market and industry. These forces are used to measure competition intensity and profitability of an industry and market.

porter’s five forces model

These forces refers to micro environment and the company ability to serve its customers and make a profit. These five forces includes three forces from horizontal competition and two forces from vertical competition. The five forces are discussed below:

• THREAT OF NEW ENTRANTS:
• as the industry have high profits, many new entrants will try to enter into the market. However, the new entrants will eventually cause decrease in overall industry profits. Therefore, it is necessary to block the new entrants in the industry. following factors is describing the level of threat to new entrants:
• Barriers to entry that includes copy rights and patents.
• High capital requirement
• Government restricted policies
• Switching cost
• Access to suppliers and distributions
• Customer loyalty to established brands.
• THREAT OF SUBSTITUTES:
• this describes the threat to company. If the goods and services are not up to the standard, consumers can use substitutes and alternatives that do not need any extra effort and do not make a major difference. For example, using Aquafina in substitution of tap water, Pepsi in alternative of Coca Cola. The potential factors that made customer shift to substitutes are as follows:
• Price performance of substitute
• Switching costs of buyer
• Products substitute available in the market
• Reduction of quality
• Close substitution are available
• DEGREE OF INDUSTRY RIVALRY:
• the lesser money and resources are required to enter into any industry, the higher there will be new competitors and be an effective competitor. It will also weaken the company’s position. Following are the potential factors that will influence the company’s competition:
• Competitive advantage
• Continuous innovation
• Sustainable position in competitive advantage
• Level of advertising
• Competitive strategy
• BARGAINING POWER OF BUYERS:
• it deals with the ability of customers to take down the prices. It mainly consists the importance of a customer and the level of cost if a customer will switch from one product to another. The buyer power is high if there are too many alternatives available. And the buyer power is low if there are lesser options of alternatives and switching. Following factors will influence the buying power of customers:
• Bargaining leverage
• Switching cost of a buyer
• Buyer price sensitivity
• Competitive advantage of company’s product
• BARGAINING POWER OF SUPPLIERS:
• this refers to the supplier’s ability of increasing and decreasing prices. If there are few alternatives o supplier available, this will threat the company and it would have to purchase its raw material in supplier’s terms. However, if there are many suppliers alternative, suppliers have low bargaining power and company do not have to face high switching cost. The potential factors that effects bargaining power of suppliers are the following:
• Input differentiation
• Impact of cost on differentiation
• Strength of distribution centers
• Input substitute’s availability.

STEP 7: VRIO Analysis of HCL Technologies:

Vrio analysis for HCL Technologies case study identified the four main attributes which helps the organization to gain a competitive advantages. The author of this theory suggests that firm must be valuable, rare, imperfectly imitable and perfectly non sustainable. Therefore there must be some resources and capabilities in an organization that can facilitate the competitive advantage to company. The four components of VRIO analysis are described below: VALUABLE: the company must have some resources or strategies that can exploit opportunities and defend the company from major threats. If the company holds some value then answer is yes. Resources are also valuable if they provide customer satisfaction and increase customer value. This value may create by increasing differentiation in existing product or decrease its price. Is these conditions are not met, company may lead to competitive disadvantage. Therefore, it is necessary to continually review the HCL Technologies company’s activities and resources values. RARE: the resources of the HCL Technologies company that are not used by any other company are known as rare. Rare and valuable resources grant much competitive advantages to the firm. However, when more than one few companies uses the same resources and provide competitive parity are also known as rare resources. Even, the competitive parity is not desired position, but the company should not lose its valuable resources, even they are common. COSTLY TO IMITATE : the resources are costly to imitate, if other organizations cannot imitate it. However, imitation is done in two ways. One is duplicating that is direct imitation and the other one is substituting that is indirect imitation.  Any firm who has valuable and rare resources, and these resources are costly to imitate, have achieved their competitive advantage. However, resources should also be perfectly non sustainable. The reasons that resource imitation is costly are historical conditions, casual ambiguity and social complexity. ORGANIZED TO CAPTURE VALUE : resources, itself, cannot provide advantages to organization until it is organized and exploit to do so. A firm (like HCL Technologies)  must organize its management systems, processes, policies and strategies to fully utilize the resource’s potential to be valuable, rare and costly to imitate.

STEP 8: Generating Alternatives For HCL Technologies Case Solution:

After completing the analyses of the company, its opportunities and threats, it is important to generate a solution of the problem and the alternatives a company can apply in order to solve its problems. To generate the alternative of problem, following things must to be kept in mind:

• Realistic solution should be identified that can be operated in the company, with all its constraints and opportunities.
• as the problem and its solution cannot occur at the same time, it should be described as mutually exclusive
• it is not possible for a company to not to take any action, therefore, the alternative of doing nothing is not viable.
• Student should provide more than one decent solution. Providing two undesirable alternatives to make the other one attractive is not acceptable.

Once the alternatives have been generated, student should evaluate the options and select the appropriate and viable solution for the company.

STEP 9: Selection Of Alternatives For HCL Technologies Case Solution:

It is very important to select the alternatives and then evaluate the best one as the company have limited choices and constraints. Therefore to select the best alternative, there are many factors that is needed to be kept in mind. The criteria’s on which business decisions are to be selected areas under:

• Improve profitability
• Increase sales, market shares, return on investments
• Customer satisfaction
• Brand image
• Corporate mission, vision and strategy
• Resources and capabilities

Alternatives should be measures that which alternative will perform better than other one and the valid reasons. In addition, alternatives should be related to the problem statements and issues described in the case study.

STEP 10: Evaluation Of Alternatives For HCL Technologies Case Solution:

If the selected alternative is fulfilling the above criteria, the decision should be taken straightforwardly. Best alternative should be selected must be the best when evaluating it on the decision criteria. Another method used to evaluate the alternatives are the list of pros and cons of each alternative and one who has more pros than cons and can be workable under organizational constraints.

STEP 11: Recommendations For HCL Technologies Case Study (Solution):

There should be only one recommendation to enhance the company’s operations and its growth or solving its problems. The decision that is being taken should be justified and viable for solving the problems.