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CMIT Project 3: Support Queue Case Study
Your deliverable for the project is an annotated PowerPoint Presentation covering the following:
· List of the six tickets you selected (two each from Level 1, Level 2, and Level 3)
· One to two slides for each ticket, in which you:
· State the problem.
· Describe the steps taken to troubleshoot/analyze the problem.
· Propose a brief resolution.
· One summary slide: What did you find challenging or interesting about one or two of the support cases (opinion-based)?
· One reference slide (two to six IEEE references). Include references for materials you consulted in TestOut or on the internet.
If you haven?t already done it last week, download the Support Queue Case Study Presentation Template to get started.
Delete the instructional text from the template before you submit.
When you are finished, click ?add a file? to upload your work, then click the Submit button.
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Project 3: Support Queue Case Study
- November 14, 2023
- Identify the problem.
- Establish a theory of probable cause.
- Evaluate the theory to determine the actual cause.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality and if applicable implement preventative measures.
- Document findings, actions, and outcomes.
- 1.1.1: Articulate the main idea and purpose of a communication.
- 1.1.3: Present ideas in a clear, logical order appropriate to the task.
- 1.3.3: Integrate appropriate credible sources to illustrate and validate ideas.
- 2.1.1: Identify the issue or problem under consideration.
- 2.3.1: State conclusions or solutions clearly and precisely.
- 12.7.2: Explain the process of analyzing IT incidents.
- 13.1.1: Create documentation appropriate to the stakeholder.
- List of the six tickets you selected (two each from Level 1, Level 2, and Level 3)
- State the problem.
- Describe the steps taken to troubleshoot/analyze the problem.
- Propose a brief resolution.
- One summary slide: What did you find challenging or interesting about one or two of the support cases (opinion-based)?
- One reference slide (two to six IEEE references). Include references for materials you consulted in TestOut or on the internet
- Call: +13049006229
- [email protected]
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Support Queue Case Study
Instructions
For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets . There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group.
As you prepare to analyze and hopefully solve these typical IT help desk tickets, keep in mind that for this course, it is more about the process and less about finding the “correct” answer. You may not always find an exact answer from the information given. The problems are structured to approximate what you will find in the workplace. Use a logical and repeatable process (e.g., the CompTIA 6-Step Troubleshooting Process) and eliminate the improbable as you work your way through each scenario.
CompTIA 6-Step Troubleshooting Process:
- Identify the problem.
- Establish a theory of probable cause.
- Evaluate the theory to determine the actual cause.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality and if applicable implement preventative measures.
- Document findings, actions, and outcomes.
How Will My Work Be Evaluated?
As you progress in your information technology and cybersecurity career, you may find yourself making presentations to customers, client audiences, and management. For this assignment, you should articulate your findings from the six support cases.
But the challenge you face is in expressing a technical solution to a nontechnical audience. Avoid jargon and acronyms. Find a way to relay your solution (and challenges) in language that your audience will find easily relatable.
Communicating in this manner will not always be easy. You may struggle to find the right analogy or metaphor. But if you can master the skill of summarizing your results and recommendations to management in an effective presentation, you will demonstrate how you use your technical knowledge to convey your ideas to others in a professional setting. You will also earn the respect and trust of your peers, your supervisor, and upper management as an effective communicator. You will be viewed as an employee ready for advancement.
The following evaluation criteria aligned to the competencies will be used to grade your assignment:
- 1.1.1: Articulate the main idea and purpose of a communication.
- 1.1.3: Present ideas in a clear, logical order appropriate to the task.
- 1.3.3: Integrate appropriate credible sources to illustrate and validate ideas.
- 2.1.1: Identify the issue or problem under consideration.
- 2.3.1: State conclusions or solutions clearly and precisely.
- 12.7.2: Explain the process of analyzing IT incidents.
- 13.1.1: Create documentation appropriate to the stakeholder.
Your deliverable for the project is an annotated PowerPoint Presentation covering the following:
- List of the six tickets you selected (two each from Level 1, Level 2, and Level 3)
- State the problem.
- Describe the steps taken to troubleshoot/analyze the problem.
- Propose a brief resolution.
- One summary slide: What did you find challenging or interesting about one or two of the support cases (opinion-based)?
- One reference slide (two to six IEEE references). Include references for materials you consulted in TestOut or on the internet.
If you haven’t already done it last week, download the Support Queue Case Study Presentation Template to get started.
Delete the instructional text from the template before you submit.
When you are finished, click “add a file” to upload your work, then click the Submit button.
Due Date Jul 6, 2021 11:59 PM
Purchase the answer to view it
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Project 3: Support Queue Case Study
Instructions For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets. There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group. As you prepare to analyze and hopefully solve these typical IT help desk tickets, keep in mind that for this course, it is more about the process and less about finding the “correct†answer. You may not always find an exact answer from the information given. The problems are structured to approximate what you will find in the workplace. Use a logical and repeatable process (e.g., the CompTIA 6-Step Troubleshooting Process) and eliminate the improbable as you work your way through each scenario. CompTIA 6-Step Troubleshooting Process: 1. Identify the problem. 2. Establish a theory of probable cause. 3. Evaluate the theory to determine the actual cause. 4. Establish a plan of action to resolve the problem and implement the solution. 5. Verify full system functionality and if applicable implement preventative measures. 6. Document findings, actions, and outcomes. How Will My Work Be Evaluated? As you progress in your information technology and cybersecurity career, you may find yourself making presentations to customers, client audiences, and management. For this assignment, you should articulate your findings from the six support cases. But the challenge you face is in expressing a technical solution to a nontechnical audience. Avoid jargon and acronyms. Find a way to relay your solution (and challenges) in language that your audience will find easily relatable. Communicating in this manner will not always be easy. You may struggle to find the right analogy or metaphor. But if you can master the skill of summarizing your results and recommendations to management in an effective presentation, you will demonstrate how you use your technical knowledge to convey your ideas to others in a professional setting. You will also earn the respect and trust of your peers, your supervisor, and upper management as an effective communicator. You will be viewed as an employee ready for advancement. The following evaluation criteria aligned to the competencies will be used to grade your assignment: • 1.1.1: Articulate the main idea and purpose of a communication. • 1.1.3: Present ideas in a clear, logical order appropriate to the task. • 1.3.3: Integrate appropriate credible sources to illustrate and validate ideas. • 2.1.1: Identify the issue or problem under consideration. • 2.3.1: State conclusions or solutions clearly and precisely. • 12.7.2: Explain the process of analyzing IT incidents. • 13.1.1: Create documentation appropriate to the stakeholder. Your deliverable for the project is an annotated PowerPoint Presentation covering the following: • List of the six tickets you selected (two each from Level 1, Level 2, and Level 3) • One to two slides for each ticket, in which you: o State the problem. o Describe the steps taken to troubleshoot/analyze the problem. o Propose a brief resolution. • One summary slide: What did you find challenging or interesting about one or two of the support cases (opinion-based)? • One reference slide (two to six IEEE references). Include references for materials you consulted in TestOut or on the internet. If you haven’t already done it last week, download the Support Queue Case Study Presentation Template to get started. Delete the instructional text from the template before you submit. When you are finished, click “add a file†to upload your work, then click the Submit button.
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Project 3: Support Queue Case Study Instructions For this project, you will apply the CompTIA 6-Step Troublesho
computer science
Project 3: Support Queue Case Study Instructions For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets. There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group. As you prepare to analyze and hopefully
Project 3: Support Queue Case Study Instructions For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets. There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group. As you prepare to analyze and hopefully solve these typical IT help desk tickets, keep in mind that for this course, it is more about the process and less about finding the “correct” answer. You may not always find an exact answer from the information given. The problems are structured to approximate what you will find in the workplace. Use a logical and repeatable process (e.g., the CompTIA 6-Step Troubleshooting Process) and eliminate the improbable as you work your way through each scenario. CompTIA 6-Step Troubleshooting Process: 1. Identify the problem. 2. Establish a theory of probable cause. 3. Evaluate the theory to determine the actual cause. 4. Establish a plan of action to resolve the problem and implement the solution. 5. Verify full system functionality and if applicable implement preventative measures. 6. Document findings, actions, and outcomes. How Will My Work Be Evaluated? As you progress in your information technology and cybersecurity career, you may find yourself making presentations to customers, client audiences, and management. For this assignment, you should articulate your findings from the six support cases. But the challenge you face is in expressing a technical solution to a nontechnical audience. Avoid jargon and acronyms. Find a way to relay your solution (and challenges) in language that your audience will find easily relatable. Communicating in this manner will not always be easy. You may struggle to find the right analogy or metaphor. But if you can master the skill of summarizing your results and recommendations to management in an effective presentation, you will demonstrate how you use your technical knowledge to convey your ideas to others in a professional setting. You will also earn the respect and trust of your peers, your supervisor, and upper management as an effective communicator. You will be viewed as an employee ready for advancement. The following evaluation criteria aligned to the competencies will be used to grade your assignment: • 1.1.1: Articulate the main idea and purpose of a communication. • 1.1.3: Present ideas in a clear, logical order appropriate to the task. • 1.3.3: Integrate appropriate credible sources to illustrate and validate ideas. • 2.1.1: Identify the issue or problem under consideration. • 2.3.1: State conclusions or solutions clearly and precisely. • 12.7.2: Explain the process of analyzing IT incidents. • 13.1.1: Create documentation appropriate to the stakeholder. Your deliverable for the project is an annotated PowerPoint Presentation covering the following: • List of the six tickets you selected (two each from Level 1, Level 2, and Level 3) • One to two slides for each ticket, in which you: o State the problem. o Describe the steps taken to troubleshoot/analyze the problem. o Propose a brief resolution. • One summary slide: What did you find challenging or interesting about one or two of the support cases (opinion-based)? • One reference slide (two to six IEEE references). Include references for materials you consulted in TestOut or on the internet. If you haven’t already done it last week, download the Support Queue Case Study Presentation Template to get started. Delete the instructional text from the template before you submit. When you are finished, click “add a file” to upload your work, then click the Submit button
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View Support Queue Case Study Project 3.pptm from CMIT 202 at University of Maryland, University College. Level 1 Tickets Instructions: Select two of the five scenarios to troubleshoot. One template
Level 1 Tickets The two scenarios we chose to provide technical support are as follows: • Video Issue: Black Computer Screen (Ticket 1003)- Computer screen is black, and user tried to turn the computer off and on but no change. User confirmed the lights are on the front PC. • Connectivity Issue: Network connectivity Issues (Ticket 1004 ...
Level 3 Tickets. Instructions: Select two of the five scenarios to troubleshoot. One template has been created for each of the two tickets you need to choose. Make one to two slides for each scenario for the solution(s) you researched. Add audio explaining the steps you took, including your recommended solution.
Scenario: 1 The cable might have been unplugged accidentally or the mouse might not have power (check battery). Establish a plan of action to resolve the problem and implement the solution. Check the USB cable, unplug/plug in to another USB port. If wireless, change the batteries inside the mouse and unplug the USB mouse adapter to plug in to ...
Support Queue Case Study_DAVID MUNDY - Free download as Word Doc (.doc / .docx), PDF File (.pdf), Text File (.txt) or read online for free. CMIT 202 - Support Queue Case Study assignment
Support Queue Case Study Instructions: Select two tickets from each level and explain how you would solve them. Name: … Project 3 | Computer Science homework help
Project 3: Support Queue Case Study. Instructions. For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets. There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group.
This assignment will be submitted to Turnitin™. Instructions For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets. There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group. As you prepare… Read More »Project 3: Support Queue Case Study
The following evaluation criteria aligned to the competencies will be used to grade your assignment: 1.1.1: Articulate the main idea and purpose of a communication. 1.1.3: Present ideas in a clear, logical order appropriate to the task. 1.3.3: Integrate appropriate credible sources to illustrate and validate ideas.
Support Queue Case Study Presentation. Content type User Generated. Subject Computer Science. Type Presentation. Uploaded By nufna71000. Pages 11. Rating ... A project plan is a document created at the beginning of the project lifecycle that gives stakeholders and everyone else involved in a project a clear idea of what a project will entail in ...
CMIT Project 3: Support Queue Case Study slydinto. Main; Similar Questions; Home > Homework Answsers > Computer Science homework help. Project3Casestudy.docx. 3 years ago; 07.03.2021; 10; Report issue. Answer (1) DexterMasters. 4.8 (11k+) 4.7 (1k+) Chat. Purchase the answer to view it. NOT RATED.
Homework Study help. July 31, 2021 ·. Project 3: Support Queue Case Study Instructions For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets. There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group.
Project 3: Support Queue Case Study Instructions For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle
Level 1 Tickets The two scenarios we chose to provide technical support are as follows: • Video Issue: Black Computer Screen (Ticket 1003) - Computer screen is black, and user tried to turn the computer off and on but no change. User confirmed the lights are on the front PC. • Connectivity Issue: Network connectivity Issues (Ticket 1004 ...
Support Queue Case Study. Instructions. For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets. There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group.
Project 3: Support Queue Case Study. Instructions For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets. There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group.
Week 6 Project Work: Start Your Support Queue Case Study Your deliverable for the project is an annotated PowerPoint Presentation covering the following: List the six tickets you selected (two each from Level 1, Level 2, and Level 3) One to two slides for each ticket, in which you: o State the problem. o Describe the steps taken to troubleshoot/analyze the problem.
Theory To Determine The Actual Cause Scenario: Computer has network connectivity problems • Issues with network setting/network configuration issues. Plan Of Action To Resolve The Problem And Implement The Solution • The Issue would be fixed through IP address renewal to configure the network. • IP can be configured manually or automatically.
There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group. As you prepare to analyze and hopefully. Project 3: Support Queue Case Study Instructions For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets.