case study activity worksheet

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Fingerprinting Unit

• Fingerprinting- Unit Powerpoint Notes Notes
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• Website Info: http://shs.westport.k12.ct.us/forensics/04-fingerprints/fingerprints_handout.htm

Basic of Forensics Unit

• Syllabus- Class rules and unit break down
• Crime_Scene_Basics.pdf- Basics of forensics powerpoint
• Careers project- Students research a forensics career of interest
• What is forensics study guide- Unit Study Guide

Serial Killers

• Serial Kilers- Powerpoint about serial killer basic information
• Serial Killer Notes Handout- accompanies lecture
• Serial Killer Sign-up- List of serial killers for students to sign up
• Serial Killer Research Assignment- Research and Poster creation assignment
• Serial Killers Presentations- Using Kagan Inside-Outside circles for presentations, listeners filled this out

Dead On Arrival (DOA) Unit

• DOA Notes- Powerpoint for the unit
• DOA Notesheet- fill in the blanks for the notes
• Body Temp time of death- Graphing worksheet to determine time of death
• DOA stories- a collection of short readings from "Forensics for Dummies" with questions pertaining to mean, mechanism, and cause of death
• Entomology Introduction- Basic worksheet to introduce students to the idea of entomology and its uses
• Entomology Reading- A true crime case in which an entomologist solved the case
• Halloween Crimes- Stories of crimes that happened on or near halloween
• RAFT Writing- First draft assignment for students to write from the perspective of Mary Bell
• RAFT Second and Final Drafts- instructions for the completion of the project

Hair and Fiber Analysis

• Hair and Fiber Analysis Notes- Powerpoint for the unit
• Hair And Fiber Notesheet- Goes along with the powerpoint and includes a hair parts identification activity

Sherlock Holmes Mini Unit 1

• Sherlock Holmes and the Speckled Band- original Sir Arthur Conon Doyle story we read in class
• Untitled- Questions for the reading and movie

Serial Killer Writing Mini-Unit

• Israel Keyes Article- Current Event about a recent serial killer case
• RAFT Writing 2- Second RAFT assignment of the year
• Edits and Final Draft- Requirements for final draft

Toxicology- Drugs and Poisons

• Toxicology Notes-Powerpoint to introduce the concept of toxicology and poison
• Toxicology Notesheet- Goes along with the notes
• History of drugs and alcohol timeline activity- classroom activity in which students created a timeline around the room with significant events in human history surrounding drugs and alcohol or substance control
• Pick your Poison Powerpoint- research project and presentions
• Serology Powerpoint- Powerpoint covering multiple serology topics
• Serology notessheet revised-
• Animal Blood- Observation lab looking at different animal blood under the microscope
• ABO_blood_typing_ws- Punnett Squares Blood Typing WS
• AdvancedPunnettSquaresWks-
• Human Genetics and Probability-
• Blood Spatter Reading and Crossword- Reading activity with EC cross word puzzle
• Outline Guide for Reading-
• Bloodstainpractice- prelab worksheet 
• Blood Spatter Analysis Lab- Lab and analysis questions for 2 week long lab

Decision time (business case study)

• Leadership & Management
• Phrasal Verbs

Discussing business case studies

LESSON OVERVIEW

Thanks to this business case study worksheet, students learn phrasal verbs to talk about companies, watch a video presenting a case study and discuss situations in which companies face different problems .

This is a Flipped Classroom lesson plan. In a nutshell, it means that the first part of the lesson needs to be done by students at home. Learn more about flipped classroom and how we implement it in these lesson plans in our post.

PRE‐CLASS ACTIVITIES

The pre‐class part includes two vocabulary exercises . First, students read a few sentences and have to choose the best word (A, B or C) to complete them. Thanks to that, students will l earn words and phrases such as flat revenues, equity stake, majority shareholder , etc. All of the vocabulary will later appear in the video. Next, students read some sentences and complete phrasal verbs with the correct words provided in the box. The phrasal verbs in this exercise are connected with companies and their operations, e.g. buy out, step aside or sell off .

IN‐CLASS ACTIVITIES

Video & discussion.

The in‐class part starts with a short discussion about companies, the problems they face and some exit strategies. After that, students watch the first part of a short video presenting a business case study and need to complete a table with the missing information. In the second listening comprehension task, students watch the rest of the video and need to discuss a few questions .

Vocabulary & Case Studies

Then, students read three short texts and have to complete them with missing prepositions. Apart from checking students’ knowledge of phrasal verbs they learnt beforehand, we also revise some common expressions such as see eye to eye, click with someone or be on the same page . After completing the texts, in their own words, students need to explain what the expressions mean. Finally, this business case study worksheet ends with a discussion. Students read the three situations again,   weigh up the possible options and say what decisions they would take when faced with such challenges.

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You’re the BEST! Going to try this brand new class tomorrow and let you know how it goes 🙂

Perfect! Looking forward to your feedback 🙂

FANTASTIC! I’m really looking forward to use this in my coming lessons. Thank you!

Hi guys! Thanks for another great lesson plan. One question concerning exercise 2 sentence C: there is a choice between “step down” and “step aside”. The dictionary says that both expressions mean withdraw or resign from an important position or office. What do you think about this case?

Sorry! I’ve just realised my mistake 🙂

No worries, it happens 🙂

Hello, could ‘step down’ also be used in this case? Thanks

Hi! That’s right! In this exercise students need to complete the gaps and not choose one option. In that case we provided one correct option there, i.e. ‘step down’, and students need to find other word in the box that can also complete this phrasal verb, i.e. ‘aside’. So when they do it correctly, they end up with two correct options ‘step aside’ and ‘step down’ that can be both used in that case.

When I download the PowerPoint it’s all messed up and I can’t fix it. It always happens and I have always fixed all lessons but this one is just impossible to fix… I really want to use the lesson but I can’t. Can you help me, Pleeeeease?

As we design our lessons in Google Slides, we recommend using that for teaching online and editing our e-lesson plans. There’s an option to download our e-lesson plans in pptx but as you already know the formatting will be off. We simply can’t guarantee the same experience using pptx as when using Google Slides. I’m sorry but there’s not much I can do here. If you really need this lesson in an offline version, download it as a PDF. You’ll lose the animations and editing capabilities but it will look the way it should.

Excellent, as usual. I used in my class today. Awesome!

This is actually perfect for my business English students! Thank you so much 🙂

Thank you SO MUCH for this case studies. Case studies are so useful and in such high demand!!!

I’m happy they come in handy! You can find other lessons with case studies here

Thank you so much for this!! This eases my worry for the first bussiness english class tmr

Happy to hear that and good luck with your classes 🙂

Great content! It will be really useful for my classes. I really liked the case studies created in the end, as well as the video selected. The vocabulary activities are really good but they might be a little overwhelming. I decided to select some of them. Thanks for the amazing content!

I’ve created extra activities to boost students speaking. I could share if you wish.

Hi! Thanks for such positive feedback on the lesson plan, I’m really happy to hear that 🙂 Regarding the extra activities, sure, you can upload them somewhere and share a link with us here (as long as the activities are your original ideas and do not include any tasks from coursebooks, etc.).

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Office, remote or hybrid?

With this up-to-date lesson, students discuss work life after lockdown and practise vocabulary to talk about workplace changes. They also watch a news video about companies changing the way they work and discuss different work models.

When familial meets professional

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As per my last email…

Dive into the intriguing world of emailing and talk about what annoys people the most. With this lesson, students expand their vocabulary, express irritation, and analyze real-life situations.

Is a degree worth it?

Engage your students in a discussion on the ins and outs of higher education. Explore education and career-related vocabulary and work on comprehension skills by watching a news report on the job market.

How to stand out at work

Let your students share opinions on getting promoted and being noticed at work. They will discuss hypothetical situations, share experiences and comment on advice from a video.

What if we redefined ambition?

Embark on a thought-provoking exploration of ambition! This lesson encourages students to critically examine traditional notions of success and consider alternative perspectives on personal fulfilment and well-being.

All about branding

This is a perfect lesson for students who want to discuss brands and the idea of branding. Students learn and practise useful phrases, as well as improve their comprehension skills.

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Free Case Study Templates

By Kate Eby | February 28, 2024

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We've collected free marketing case study templates for marketing managers, project coordinators, business strategists, and sales teams. Use these templates to organize and showcase your case studies for problem-solving and data analysis.

Simple Case Study Template

Download a Sample Simple Case Study Template for  Microsoft Word | Adobe PDF | Google Docs  

Download a Blank Simple Case Study Template for  Microsoft Word | Adobe PDF | Google Docs  

When to Use This Template:  This simple case study template available with or without sample copy has a straightforward, user-friendly format. It's ideal for junior marketers or entry-level associates who are just starting to write case studies. This template is also perfect for situations that require a quick, clear understanding of the basics.

Notable Template Features:  This simple case study template sports an easy-to-follow structure, focusing on the essentials without overwhelming the user with complex details. It features fundamental sections such as  Introduction, Challenge, Solution, and  Results , laid out in an intuitive, no-frills manner. 

While a marketing case study template showcases strategy outcomes, a  business case template evaluates broader business impacts.

Single-Slide Case Study Presentation Template

Download a Sample Single-Slide Case Study Presentation Template for  PowerPoint | Google Slides  

Download a Blank Single-Slide Case Study Presentation Template for PowerPoint | Google Slides  

When to Use This Template:   Ideal for sales representatives and quick-paced meetings, use  this single-slide case study presentation template to deliver a concise yet impactful presentation.

Notable Template Features:  The standout feature of this template is its ability to condense the entire case study into one slide. If you want some guidance on formatting, download the template with sample copy. This template differs from more elaborate versions by focusing on essential elements such as the problem, solution, and results.

Case Study Report Template

Download a Sample Case Study Report Template for  Microsoft Word | Google Docs  

Download a Blank Case Study Report Template for  Microsoft Word | Google Docs  

When to Use This Template:  Choose this case study report template when you need to create an in-depth, detailed analysis of a marketing case. It's especially useful for marketing managers and product managers who need to delve into extensive data analysis and provide a thorough overview of their findings. 

Notable Template Features:  The defining feature of this template — available with or without sample copy — is its detailed and comprehensive structure, which sets it apart from simpler formats. It facilitates an examination of complex cases, providing ample space for data presentation, detailed analyses, and in-depth discussions. This template is ideal for producing clear, professional, and exhaustive reports that cover every aspect of the case study in depth.

Data-Driven Case Study Template

Download a Sample Data-Driven Case Study Template for  Excel | Microsoft Word | Google Docs  

Download a Blank Data-Driven Case Study Template for  Excel | Microsoft Word | Google Docs  

When to Use This Template:  Utilize the data-driven case study template — available with or without example copy — to showcase the measurable outcomes and analytics of a case study. The template is ideal for marketers and analysts who want to emphasize the quantitative results and data-backed aspects of their strategies and campaigns. 

Notable Template Features:  This template emphasizes data visualization and metrics. It incorporates graphs, charts, and tables to present for a clear and detailed presentation of statistical information. Its strength lies in transforming complex data sets into understandable, visually engaging formats.

Marketing Case Study Template

Download a Sample Marketing Case Study Template for  Microsoft Word | Google Docs  

Download a Blank Marketing Case Study Template for  Microsoft Word | Google Docs 

When to Use This Template:  Turn to this marketing case study template to showcase marketing strategies, campaigns, and their outcomes. It’s particularly well suited for marketing managers, sales representatives, and content creators who aim to clearly illustrate the impact and success of their marketing efforts. 

Notable Template Features:  What sets this template apart is its focus on the storytelling aspects of marketing. Download the version with sample data to see how to structure the section on your company details, the challenge, and the solution.

One-Page Case Study Template

Download a Sample One-Page Case Study Template for  Microsoft Word | Google Docs

Download a Blank One-Page Case Study Template for  Microsoft Word | Google Docs

When to Use This Template:  Choose this one-page case study template to deliver a powerful message quickly and succinctly. The template is ideal for sales representatives and marketing managers who need to present a compelling, brief summary of a case study when time is limited and the impact is crucial, such as in sales pitches or high-stakes meetings.

Notable Template Features:  The hallmark of this template is its streamlined, one-page format, which sets it apart from more extensive options. Download the version with example text to see how it distills the case study into key highlights and results, presented in an easy-to-digest format. 

Check out this  article featuring free Google Docs case study templates for more options.

Problem-Solution-Impact Case Study Template

Download a Sample Problem-Solution-Impact Case Study Template for  Microsoft Word | PowerPoint | Google Docs

Download a Blank Problem-Solution-Impact Case Study Template for  Microsoft Word | PowerPoint | Google Docs  

When to Use This Template:  This problem-solution-impact case study template is effective for projects where you need to delineate a specific problem, outline the applied solutions, and discuss the subsequent effects. Download the version with sample text to see how to use the template to craft a case study with a logical flow and clear outcome. 

Notable Template Features:  This template's distinctive feature is its structured approach, dividing the case study into  Problem, Solution,  and Impact  sections. Unlike templates that might blend these elements together, this one provides a distinct, sequential framework.

In-Depth Analysis Case Study Template

Download a Sample In-Depth Analysis Case Study Template for  Microsoft Word | Adobe PDF | Google Docs  

Download an Blank In-Depth Analysis Case Study Template for  Microsoft Word | Adobe PDF | Google Docs  

When to Use This Template:  Deploy this in-depth analysis case study template and delve into a complex case study. It's perfect for situations where a thorough understanding and comprehensive analysis of all aspects of the case are needed, such as in research-heavy projects, detailed marketing strategy reviews, or complex product development scenarios.

Notable Template Features:  This template — available with or without sample data — has an expansive and detailed structure. Use the  In-Depth Analysis section to thoroughly explore the various facets of the case, including situation analysis, stakeholder analysis, and a deep dive into relevant data and evidence. Unlike simpler templates, this one offers a platform for comprehensive dissection and examination of intricate case studies, providing space for a detailed problem-specific analysis (such as  SWOT or PESTLE).

Testimonial-Based Case Study Template

Download a Sample Testimonial-Based Case Study Template for Microsoft Word | Adobe PDF | Google Docs  

Download a Blank Testimonial-Based Case Study Template for Microsoft Word | Adobe PDF | Google Docs  

When to Use This Template:  Utilize this testimonial-based case study template to emphasize the real-world impact and customer satisfaction of your service or product, especially in scenarios where customer experiences and endorsements are crucial. This template is ideal when you have strong, positive feedback from clients that can illustrate the benefits of your offerings. 

Notable Template Features:  This template focuses on customer testimonials. Unlike other case study formats, this one dedicates a significant portion to showcasing direct quotes and stories from clients. The sample-text version includes real-life examples and endorsements, demonstrating the practical benefits and satisfaction of your clients.

Key Elements in a Case Study Template

The key elements in a case study template include a clear title, executive summary, background information, and problem statement. They also cover objectives, solutions, results, and lessons learned to help you create a complete, engaging story of a project's success.  

The following elements help to structure a case study:   

• Title:  Add a concise and informative title that captures the essence of the case study. 
• Executive Summary:  Provide a brief overview of the case study, summarizing the problem, solution, and results. 
• Background Information: Include detailed context about the company, situation, or environment relevant to the case study. 
• Problem Statement:  Clearly define the challenge or issue addressed.
• Objectives: Outline what the case study aims to achieve or resolve. 
• Methodology or Approach: Describe the methods or strategies used to address the problem. 
• Solution: Detail the specific actions taken or solutions implemented to solve the problem. 
• Results: Provide quantifiable outcomes and data showing the impact of the solution.
• Analysis: Write a critical examination of the solution's effectiveness and the achieved results. 
• Visuals (Charts, Graphs, Images): These visuals should help viewers understand complex data and break up text-heavy content. 
• Testimonials/Quotes: Add credibility with direct quotes from clients, customers, or team members involved. 
• Challenges and Limitations: Discuss any obstacles faced during the project and how they were overcome. 
• Lessons Learned: Include any insights or knowledge gained from the experience. 
• Conclusion:  Summarize the main points, and restate the significance of the case study. 
• Call to Action (CTA):  Add content to encourage the audience to take a specific action, such as contacting the company or learning more about a service.

Types of Case Study Templates

Case study templates include single-slide overviews for quick summaries, in-depth analysis for detailed exploration, and customer testimonial templates that track the user's experience. Others focus on comparing strategies, showcasing data-driven results, and more. 

Here’s a list of case study templates:   

• Single-Slide Overview Case Study Template: Ideal for quick summaries, this template condenses the entire case study onto one slide, highlighting the problem, solution, and results. 
• In-Depth Analysis Case Study Template: Designed for detailed exploration, this template type has sections for background, market analysis, strategy implementation, and results. 
• Problem-Solution-Results Case Study Template: Structured around identifying a challenge, detailing the solution, and showcasing the outcomes, use this template when you want to take a narrative approach. 
• Data-Driven Case Study Template: Use this template to emphasize quantitative results and include charts and graphs to illustrate key metrics and successes.
• Testimonial-Based Case Study Template: This option uses customer reviews and testimonials to highlight real-world applications and satisfaction.

Streamline and Collect All the Elements Needed for a Case Study with Smartsheet

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When teams have clarity into the work getting done, there’s no telling how much more they can accomplish in the same amount of time.  Try Smartsheet for free, today.

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Division of Extension

Home » Modules » Module A: How Much Will It Cost? And Can I Afford It? » Activity 3: Balancing Income and Expenses (Case Studies)

Activity 3: Balancing Income and Expenses (Case Studies)

(Objective 3: Practice balancing personal income and expenses.)

• Instructor Materials: Case Study Matrix of all case studies (2 pages)
• Case Studies – select those appropriate for class
• Handout 3: Monthly Budget Worksheet
• Instructor Materials: Completed budget sheets for each case study
• Handout 4: When You Need to Reduce Expenses
• Calculators for participants’ use

Suggested Introduction: Have you ever worried that you won’t have the money when the rent is due? Have you ever gone without food or gas for the car because you had to pay the rent? Have you ever been evicted because you got behind on the rent? In this activity, we will explore how much you can afford to pay for rent and still be able to meet other basic needs. You will get a chance to think about ways to increase your income and/or decrease your expenses, as well as to learn one method of keeping up with your rent payments. —————————— Provide participants with Case Studies and Handout 3: Monthly Budget Worksheet. Have participants work in pairs to determine monthly income and expenses from one case study. (Note that Case Study 1 requires TWO Monthly Budget Worksheets [for 2 renters] and Case Study 4 requires TWO Monthly Budget Worksheets [for 2 situations].) Some points to share before they begin:

• Include only income that can be counted on. For example, overtime payments may not be consistent enough to count in the monthly formula.
• If income varies due to the number of hours worked or because it comes from tips or commissions, use an average of several paychecks or use the amount from the smallest paycheck.
• Income may be from a variety of sources other than wages and may include non-cash income such as Food Share.

When Handout 3 is completed discuss what the renter in the Case Study can afford. (Check accuracy using the Instructor Materials: Completed budget sheets for each case study .)

Provide Handout 4: When You Need to Reduce Expenses. As a group discuss how the ideas relate to the case study they used. (If there is time, have participants work in pairs/small groups to determine monthly income and expenses from other case studies.)

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Landmark Supreme Court Cases

Let's learn about some landmark Supreme Court cases and think about how they impacted American law and society!

Landmark Cases Video 1

Download the video viewing guide to get more out of viewing the video.

Landmark Cases Video 2

Landmark cases video 3, landmark cases video 4, showing what you know.

A case study collection to help students demonstrate understanding of the impact of landmark Supreme Court Cases on American law and society.

This will open in your browser as a Word document. Right click to save to your desktop.

A reading activity to help students demonstrate understanding of the impact of Marbury v. Madison (1803) on American law and society.

A reading activity to help students understand aspects of the state and federal trial process and its impact on American society.

A reading and graphic organizart activity to help students demonstrate understanding of Article III and the court system on American law and society.

Helpful Resources

Vocabulary Practice Concept Circle

• Landmark Cases (Bill of Rights Institute)
• Landmark Cases (StreetLaw)
• Landmark Cases (US Courts)
• Landmark Library (iCivics)
• Landmark Cases Gallery Walk (CPALMS)
• Supreme Decision (iCivics)

Not Just a Boring Worksheet: New Interactive Case Studies for Abnormal Psychology

How do you teach your students about the diagnostic process? Do you have them read a case study? Do you show them a quick video in class?

Do you ever get the sense that they're not really engaged in the case studies you give them?

With the new McGraw-Hill Interactive Case Studies, your students are involved in the diagnostic process, developing empathy and critical thinking skills as they work their way through 12 differential diagnoses.

What did our student reviewers have to say about the Interactive Case Studies?

"You get to apply what you know, or think you know. It helped me piece together the whole puzzle." – Student at the University of Georgia

"It's very interactive. You have to think about what you're doing." – Student at Prairie View A&M University

"It felt like a game… more interesting than reading the text." – Student at University of Nebraska – Omaha

"Cool activity… I would choose it over boring homework." – Student at San Jose State University

Our instructor reviewers were on board, too, agreeing that students would learn much more from the case studies and enjoy them much more than a worksheet.

Let's take a peek at the Interactive Case Studies!

At the beginning of the case, students are introduced to the practitioner they will be working with. The practitioner guides the student throughout the case, providing background, conducting the client interview, and discussing possible diagnoses based on the presenting case.

As students observe the client interview, they are presented with a series of glowing objects, which – when clicked – provide background information about the client that cannot necessarily be obtained from the interview. Examples include medical records and interviews with family.

At three checkpoints during the case, students are asked to decide which information from the interview is more relevant to making a diagnosis, and which information is less relevant.

Throughout the case, students have access to an interactive continuum to see the range of behavior for the particular disorder, from functional to dysfunctional. The continuum indicates the behaviors students should pay attention to, while also conveying the idea that behavior is on a continuum and that a diagnosis is never black and white.

At the conclusion of the interview, students are asked to match the information in their notebook (which is populated at each of the three checkpoints) to the symptoms of the disorder.

After performing this exercise, students are asked to select whether they believe the client has one of two presented disorders (or no disorder). The practitioner then makes a diagnosis, provides feedback to the student, and offers an overview of their treatment plan for the client.

The Interactive Case Studies are live for fall classes, and are assignable and assessable within Connect.

Which disorders are covered by the Interactive Case Studies?

There are 12 case studies, covering the following disorders and groups of disorders:

• Trauma- and Stressor-Related Disorders
• Psychotic Disorders
• Bipolar Disorder
• Depressive Disorders
• Anxiety Disorders
• Obsessive-Compulsive Disorders
• Eating Disorders
• Substance-Related Disorders
• Conduct and Impulse Control Disorders
• Somatic Symptom Disorders
• Gender Dysphoria and Transvestic Disorder
• Attention Deficit/Hyperactivity Disorder

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Checkout if mcgraw hill will be in attendance:.

• Forensic Science

Unit 1- Introduction to Forensic Science

Unit 2- hair and fiber analysis, unit 4:  impression evidence, unit 5- blood/ serology, unit 6: dna,  forensic file project, forensic anthropology ​, death/ decay/ entomology, arson and toxicology.

• Honors Anatomy
• Honors Anatomy Schedule
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• Physical Science
• OLD Physical Science Resources- Old Schedule
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• Junior/Senior Class Info

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Team Building Exercises – Problem Solving and Decision Making

Fun ways to turn problems into opportunities.

By the Mind Tools Content Team

Whether there's a complex project looming or your team members just want to get better at dealing with day-to-day issues, your people can achieve much more when they solve problems and make decisions together.

By developing their problem-solving skills, you can improve their ability to get to the bottom of complex situations. And by refining their decision-making skills, you can help them work together maturely, use different thinking styles, and commit collectively to decisions.

In this article, we'll look at three team-building exercises that you can use to improve problem solving and decision making in a new or established team.

Exercises to Build Decision-Making and Problem-Solving Skills

Use the following exercises to help your team members solve problems and make decisions together more effectively.

Exercise 1: Lost at Sea*

In this activity, participants must pretend that they've been shipwrecked and are stranded in a lifeboat. Each team has a box of matches, and a number of items that they've salvaged from the sinking ship. Members must agree which items are most important for their survival.

Download and print our team-building exercises worksheet to help you with this exercise.

This activity builds problem-solving skills as team members analyze information, negotiate and cooperate with one another. It also encourages them to listen and to think about the way they make decisions.

What You'll Need

• Up to five people in each group.
• A large, private room.
• A "lost at sea" ranking chart for each team member. This should comprise six columns. The first simply lists each item (see below). The second is empty so that each team member can rank the items. The third is for group rankings. The fourth is for the "correct" rankings, which are revealed at the end of the exercise. And the fifth and sixth are for the team to enter the difference between their individual and correct score, and the team and correct rankings, respectively.
• The items to be ranked are: a mosquito net, a can of petrol, a water container, a shaving mirror, a sextant, emergency rations, a sea chart, a floating seat or cushion, a rope, some chocolate bars, a waterproof sheet, a fishing rod, shark repellent, a bottle of rum, and a VHF radio. These can be listed in the ranking chart or displayed on a whiteboard, or both.
• The experience can be made more fun by having some lost-at-sea props in the room.

Flexible, but normally between 25 and 40 minutes.

Instructions

• Divide participants into their teams, and provide everyone with a ranking sheet.
• Ask team members to take 10 minutes on their own to rank the items in order of importance. They should do this in the second column of their sheet.
• Give the teams a further 10 minutes to confer and decide on their group rankings. Once agreed, they should list them in the third column of their sheets.
• Ask each group to compare their individual rankings with their collective ones, and consider why any scores differ. Did anyone change their mind about their own rankings during the team discussions? How much were people influenced by the group conversation?
• Now read out the "correct" order, collated by the experts at the US Coast Guard (from most to least important): - Shaving mirror. (One of your most powerful tools, because you can use it to signal your location by reflecting the sun.) - Can of petrol. (Again, potentially vital for signaling as petrol floats on water and can be lit by your matches.) - Water container. (Essential for collecting water to restore your lost fluids.) -Emergency rations. (Valuable for basic food intake.) - Plastic sheet. (Could be used for shelter, or to collect rainwater.) -Chocolate bars. (A handy food supply.) - Fishing rod. (Potentially useful, but there is no guarantee that you're able to catch fish. Could also feasibly double as a tent pole.) - Rope. (Handy for tying equipment together, but not necessarily vital for survival.) - Floating seat or cushion. (Useful as a life preserver.) - Shark repellent. (Potentially important when in the water.) - Bottle of rum. (Could be useful as an antiseptic for treating injuries, but will only dehydrate you if you drink it.) - Radio. (Chances are that you're out of range of any signal, anyway.) - Sea chart. (Worthless without navigational equipment.) - Mosquito net. (Assuming that you've been shipwrecked in the Atlantic, where there are no mosquitoes, this is pretty much useless.) - Sextant. (Impractical without relevant tables or a chronometer.)

Advice for the Facilitator

The ideal scenario is for teams to arrive at a consensus decision where everyone's opinion is heard. However, that doesn't always happen naturally: assertive people tend to get the most attention. Less forthright team members can often feel intimidated and don't always speak up, particularly when their ideas are different from the popular view. Where discussions are one-sided, draw quieter people in so that everyone is involved, but explain why you're doing this, so that people learn from it.

You can use the Stepladder Technique when team discussion is unbalanced. Here, ask each team member to think about the problem individually and, one at a time, introduce new ideas to an appointed group leader – without knowing what ideas have already been discussed. After the first two people present their ideas, they discuss them together. Then the leader adds a third person, who presents his or her ideas before hearing the previous input. This cycle of presentation and discussion continues until the whole team has had a chance to voice their opinions.

After everyone has finished the exercise, invite your teams to evaluate the process to draw out their experiences. For example, ask them what the main differences between individual, team and official rankings were, and why. This will provoke discussion about how teams arrive at decisions, which will make people think about the skills they must use in future team scenarios, such as listening , negotiating and decision-making skills, as well as creativity skills for thinking "outside the box."

A common issue that arises in team decision making is groupthink . This can happen when a group places a desire for mutual harmony above a desire to reach the right decision, which prevents people from fully exploring alternative solutions.

If there are frequent unanimous decisions in any of your exercises, groupthink may be an issue. Suggest that teams investigate new ways to encourage members to discuss their views, or to share them anonymously.

Exercise 2: The Great Egg Drop*

In this classic (though sometimes messy!) game, teams must work together to build a container to protect an egg, which is dropped from a height. Before the egg drop, groups must deliver presentations on their solutions, how they arrived at them, and why they believe they will succeed.

This fun game develops problem-solving and decision-making skills. Team members have to choose the best course of action through negotiation and creative thinking.

• Ideally at least six people in each team.
• Raw eggs – one for each group, plus some reserves in case of accidents!
• Materials for creating the packaging, such as cardboard, tape, elastic bands, plastic bottles, plastic bags, straws, and scissors.
• Aprons to protect clothes, paper towels for cleaning up, and paper table cloths, if necessary.
• Somewhere – ideally outside – that you can drop the eggs from. (If there is nowhere appropriate, you could use a step ladder or equivalent.)
• Around 15 to 30 minutes to create the packages.
• Approximately 15 minutes to prepare a one-minute presentation.
• Enough time for the presentations and feedback (this will depend on the number of teams).
• Time to demonstrate the egg "flight."
• Put people into teams, and ask each to build a package that can protect an egg dropped from a specified height (say, two-and-a-half meters) with the provided materials.
• Each team must agree on a nominated speaker, or speakers, for their presentation.
• Once all teams have presented, they must drop their eggs, assess whether the eggs have survived intact, and discuss what they have learned.

When teams are making their decisions, the more good options they consider, the more effective their final decision is likely to be. Encourage your groups to look at the situation from different angles, so that they make the best decision possible. If people are struggling, get them to brainstorm – this is probably the most popular method of generating ideas within a team.

Ask the teams to explore how they arrived at their decisions, to get them thinking about how to improve this process in the future. You can ask them questions such as:

• Did the groups take a vote, or were members swayed by one dominant individual?
• How did the teams decide to divide up responsibilities? Was it based on people's expertise or experience?
• Did everyone do the job they volunteered for?
• Was there a person who assumed the role of "leader"?
• How did team members create and deliver the presentation, and was this an individual or group effort?

Exercise 3: Create Your Own*

In this exercise, teams must create their own, brand new, problem-solving activity.

This game encourages participants to think about the problem-solving process. It builds skills such as creativity, negotiation and decision making, as well as communication and time management. After the activity, teams should be better equipped to work together, and to think on their feet.

• Ideally four or five people in each team.
• Paper, pens and flip charts.

Around one hour.

• As the participants arrive, you announce that, rather than spending an hour on a problem-solving team-building activity, they must design an original one of their own.
• Divide participants into teams and tell them that they have to create a new problem-solving team-building activity that will work well in their organization. The activity must not be one that they have already participated in or heard of.
• After an hour, each team must present their new activity to everyone else, and outline its key benefits.

There are four basic steps in problem solving : defining the problem, generating solutions, evaluating and selecting solutions, and implementing solutions. Help your team to think creatively at each stage by getting them to consider a wide range of options. If ideas run dry, introduce an alternative brainstorming technique, such as brainwriting . This allows your people to develop one others' ideas, while everyone has an equal chance to contribute.

After the presentations, encourage teams to discuss the different decision-making processes they followed. You might ask them how they communicated and managed their time . Another question could be about how they kept their discussion focused. And to round up, you might ask them whether they would have changed their approach after hearing the other teams' presentations.

Successful decision making and problem solving are at the heart of all effective teams. While teams are ultimately led by their managers, the most effective ones foster these skills at all levels.

The exercises in this article show how you can encourage teams to develop their creative thinking, leadership , and communication skills , while building group cooperation and consensus.

* Original source unknown. Please let us know if you know the original source.

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Apple's Quality Systems Mini Case Study Worksheet Homework No Prep Activity

Description

This is a mini case study on how Apple uses quality systems to manufacture its iconic product portfolio.

Can be used as a worksheet activity or homework.

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Free Case Study Worksheet

For freelance writers.

Case studies are a great way to demonstrate results of your work. As a freelance writer, for example, you might publish case studies tied to the improved conversions clients saw with your copywriting. Or they might highlight the increased shares on a client’s content when you started blogging for them.

Your freelance writing clients might also hire you to write case studies showcasing their own successes to appeal to the kinds of clients they hope to attract.

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• Write case studies for your own professional website.
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An official website of the Department of Health and Human Services

Browse Topics

Priority populations.

• Children/Adolescents
• Racial/Ethnic Minorities
• Rural/Inner-City Residents
• Special Healthcare Needs
• Clinicians & Providers
• Data & Measures
• Digital Healthcare Research
• Education & Training
• Hospitals & Health Systems
• Prevention & Chronic Care
• Quality & Patient Safety

Publications & Products

• AHRQ Publishing and Communications Guidelines
• Search Publications

Research Findings & Reports

• Evidence-based Practice Center (EPC) Reports
• Fact Sheets
• Grantee Final Reports: Patient Safety
• Making Healthcare Safer Report
• National Healthcare Quality and Disparities Reports
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Latest available findings on quality of and access to health care

• Data Infographics
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• Healthcare Cost and Utilization Project (HCUP)
• Medical Expenditure Panel Survey (MEPS)
• AHRQ Quality Indicator Tools for Data Analytics
• State Snapshots
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• Data Sources Available from AHRQ

Funding & Grants

Notice of funding opportunities, research policies.

• Notice of Funding Opportunity Guidance
• AHRQ Grants Policy Notices
• AHRQ Informed Consent & Authorization Toolkit for Minimal Risk Research
• HHS Grants Policy Statement
• Federal Regulations & Authorities
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• Grant Application Basics
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• Getting Recognition for Your AHRQ-Funded Study
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Organization & Contacts

• Centers and Offices
• Organization Chart
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• About Health Literacy
• Health Literacy Improvement Tools
• Professional Education and Training
• Health Literacy Publications
• Patient Engagement and Education
• Research Tools, Data, and Funding
• Health Literacy Universal Precautions Toolkit, 3rd Edition
• Plan-Do-Study-Act Worksheet, Directions, and Examples

Table of Contents

• Introduction
• Quick Start Guide
• Form a Team: Tool 1
• Assess Organizational Health Literacy and Create an Improvement Plan: Tool 2
• Primary Care Health Literacy Assessment
• Raise Awareness: Tool 3
• Health Literacy: Making it Easier for Patients To Find, Understand, and Use Health Information and Services
• Health Literacy Video: Questions for Discussion
• Health Literacy Video Moderator's Guide
• Health Literacy Assessment Quiz
• Role Playing Ideas
• Communicate Clearly: Tool 4
• Key Strategies for Clear Communication
• Communication Self-Assessment
• Communication Observation Form
• Plain Language Words
• Use the Teach-Back Method: Tool 5
• The Teach-Back Method Poster
• Teach-Back Questions for Informed Consent
• Lab Results Letter
• Follow Up with Patients: Tool 6
• Be Easy To Reach: Tool 7
• Sample Automated Telephone System Menu
• Telephone Assessment Guide
• Conduct Brown Bag Medicine Reviews: Tool 8
• Medicine Review Handout
• Medicine Review Form
• Address Language Differences: Tool 9
• Language Access Resources
• Consider Culture: Tool 10
• Assess, Select, and Create Easy-to-Understand Materials: Tool 11
• Permission To Bill Insurance
• Release of Medical Information
• Appointment Reminder Letter
• Inclusive Language for Intake Forms
• Use Health Education Material Effectively: Tool 12
• Welcome Patients: Tool 13
• Navigating the Health Care System
• Sample of Simple Map
• Encourage Questions: Tool 14
• Make Action Plans: Tool 15
• My Action Plan
• Help Patients Remember How and When to Take Their Medicine: Tool 16
• Medicine Reminder Form
• Help With Medicines Poster
• Get Patient Feedback: Tool 17
• Patient Portal Feedback Form
• Suggestion Box Poster
• Health Literacy Patient Feedback Questions
• Sample Cover Letter
• Attend to Social Needs: Tool 18
• Community Referral Form
• Additional Resources for Attending to Social Needs
• Help Patients Pay Less for Medicine: Tool 19
• Resources for Financial Assistance for Medicines
• Connect Patients With Literacy and Math Resources: Tool 20
• Make Referrals Easy: Tool 21
• Include Family and Friends: Tool 22
• Talk About Costs: Tool 23
• Staff Survey About Cost Conversations (Toolkit 23a)
• Appendix Items
• List of Internet Resources

Access the Worksheet and Directions in Word (25 KB) and Worksheet and Directions in PDF (157 KB)

Plan-Do-Study-Act Directions and Examples

The Plan-Do-Study-Act (PDSA) method is a way to test a change that is implemented. Going through the prescribed four steps guides the thinking process into breaking down the task into steps and then evaluating the outcome, improving on it, and testing again. Most of us go through some or all of these steps when we implement change in our lives, and we don't even think about it. Having them written down often helps people focus and learn more. For more information on the PDSA, go to the IHI (Institute for Healthcare Improvement) website .

Keep the following in mind when using the PDSA cycles to implement the health literacy tools:

• Single Step— Each PDSA often contains only a segment or single step of the entire tool implementation.
• Short Duration— Each PDSA cycle should be as brief as possible for you to gain knowledge that it is working or not (some can be as short as 1 hour).
• Small Sample Size— A PDSA will likely involve only a portion of the practice (maybe 1 or 2 doctors). Once that feedback is obtained and the process refined, the implementation can be broadened to include the whole practice.

Filling Out The Worksheet

Tool: Fill in the tool name you are implementing.

Step: Fill in the smaller step within that tool you are trying to implement.

Cycle: Fill in the cycle number of this PDSA. As you work though a strategy for implementation, you will often go back and adjust something and want to test whether the change you made is better or not. Each time you make an adjustment and test it again, you will do another cycle.

I plan to: Here you will write a concise statement of what you plan to do in this testing. This will be much more focused and smaller than the implementation of the tool. It will be a small portion of the implementation of the tool.

I hope this produces: Here you can put a measurement or an outcome that you hope to achieve. You may have quantitative data like a certain number of doctors performed teach-back, or qualitative data such as nurses noticed less congestion in the lobby.

Steps to execute: Here is where you will write the steps that you are going to take in this cycle. You will want to include the following:

• The population you are working with—are you going to study the doctors' behavior or the patients' or the nurses'?
• The time limit that you are going to do this study—remember, it does not have to be long, just long enough to get your results. And, you may set a time limit of 1 week but find out after 4 hours that it doesn't work. You can terminate the cycle at that point because you got your results.

After you have your plan, you will execute it or set it in motion. During this implementation, you will be keen to watch what happens once you do this.

What did you observe? Here you will write down observations you have during your implementation. This may include how the patients react, how the doctors react, how the nurses react, how it fit in with your system or flow of the patient visit. You will ask, "Did everything go as planned?" "Did I have to modify the plan?"

After implementation you will study the results.

What did you learn? Did you meet your measurement goal? Here you will record how well it worked, if you meet your goal.

What did you conclude from this cycle? Here you will write what you came away with for this implementation, whether it worked or not. And if it did not work, what you can do differently in your next cycle to address that. If it did work, are you ready to spread it across your entire practice?

Below are 2 examples of how to fill out the PDSA worksheet for 2 different tools, Tool 17: Get Patient Feedback and Tool 5: Use the Teach-Back Method . Each contain 3 PDSA cycles. Each one has short cycles and works through a different option on how to disseminate the survey to patient ( Tool 17: Patient Feedback ) and how to introduce teach-back and have clinicians try it. ( Tool 5: Use the Teach-Back Method ).

PDSA (plan-do-study-act) Worksheet

Tool: Patient Feedback

Step: Dissemination of surveys

Cycle: 1st Try

I plan to: test a process of giving out satisfaction surveys and getting them filled out and back to us.

I hope this produces: at least 25 completed surveys per week during this campaign.

Steps to execute:

• We will display the surveys at the checkout desk.
• The checkout attendant will encourage the patient to fill out a survey and put it in the box next to the surveys.
• We will try this for 1 week.

What did you observe?

• We noticed that patients often had other things to attend to at this time, like making an appointment or paying for services and did not feel they could take on another task at this time.
• The checkout area can get busy and backed up at times.
• The checkout attendant often remembered to ask the patient if they would like to fill out a survey.

What did you learn? Did you meet your measurement goal?

We only had 8 surveys returned at the end of the week. This process did not work well.

What did you conclude from this cycle?

Patients did not want to stay to fill out the survey once their visit was over. We need to give patients a way to fill out the survey when they have time.

We will encourage them to fill it out when they get home and offer a stamped envelope to mail the survey back to us.

Cycle: 2nd Try

• The checkout attendant will encourage the patient to take a survey and an envelope. They will be asked to fill the survey out at home and mail it back to us.
• We will try this for 2 weeks.
• The checkout attendant successfully worked the request of the survey into the checkout procedure.
• We noticed that the patient had other papers to manage at this time as well.
• Per Checkout attendant only about 30% actually took a survey and envelope.

We only had 3 surveys returned at the end of 2 weeks. This process did not work well.

Some patients did not want to be bothered at this point in the visit; they were more interested in getting checked out and on their way.

Once the patient steps out of the building, they will likely not remember to do the survey.

We need to approach them at a different point in their visit when they are still with us—maybe at a point where they are waiting for the doctor and have nothing to do.

Cycle: 3rd Try

• We will leave the surveys in the exam room next to a survey box with pens/pencils.
• We will ask the nurse to point the surveys out/hand them out after vitals and suggest that while they are waiting they could fill out our survey and put it in box.
• We will see after 1 week how many surveys we collected.
• Upon self report, most nurses reported they were good with pointing out or handing the patient the survey.
• Some patients may need help reading survey, but nurses are too busy to help.
• On a few occasions, the doctor came in while patient filling out survey so survey was not complete.

We had 24 surveys in the boxes at the end of 1 week. This process worked better.

Approaching patients while they are still in the clinic was more successful.

Most patients had time while waiting for the doctor to fill out the survey.

We need to figure out how to help people who may need help reading the survey.

Tool: Teach-back

Step: MDs initially performing Teach-back

I plan to: ask the physicians in Wednesday PM to perform teach-back with the last person they see that day.

I hope this produces: physicians performing teach-back and that they find that it was useful, did not take that much more time, and they will continue the practice.

• We will ask the 5 physicians who hold clinic on Wednesday PM to perform teach-back with their last patient of the day.
• We will show these physicians the teach-back video.
• It was useful?
• It was time consuming?
• They will do it again?

All physicians found the teach-back video informative and seemed eager to try this new tool.

4 out of 5 physicians performed teach-back on at least one patient in the afternoon. The 1 physician who did not indicated she did not quite know how to integrate it into her visit.

4 out of 5 felt comfortable with it and said they would continue using it.

For the 1 who was not sure how to integrate it, we will look for other teach-back resources to help address this.

Ready to introduce to entire clinical staff.

Step: MDs continuing to perform Teach-back

Cycle: modified 2nd try

I plan to: see if the physicians in Wednesday PM clinic are still performing teach-back by asking them after their last patient leaves. (3 weeks have gone by since initial introduction.)

I hope this produces: confirmation that each of the physicians will have performed teach-back on at least 3 of their afternoon patients.

• We will approach the 5 physicians on Wednesday PM after their last patient leaves and ask them to count the number of patients they performed teach-back on this afternoon.

Some physicians could not find appropriate situations for teach-back.

All still felt it was a worthy tool during their patient visits but feel they need to remember it and practice it more.

3 out of 5 physicians said they did perform teach-back on 3 of their patients.

1 performed it in one instance.

1 did not perform it at all (same one as before).

Teach-back is being used, maybe not as readily as I had anticipated. 

Maybe the goals of '3 out of 6 patient encounters should contain teach-back' is unrealistic. We may put a sign in the clinic rooms, in view of the physicians, to remind them about teach-back.

Will measure again in 6 months.

Step: MDs continuing performing Teach-back

I plan to: see if the signs put up in the exam rooms help physicians remember to do teach-back and increased its utilization.

I hope this produces: physicians will perform teach-back 3 out of 6 times.

• We will put signs reading "Teach it Back" taped on the exam room desk/work area to remind physicians to use the technique.
• We will ask physicians if they notice the signs and if they reminded them to perform teach-back.
• We will see if Wednesday PM clinic had increased use of teach-back.

Nurses felt the sign will get in the way.

4 out of 5 physicians did teach-back on 3 patients Wednesday afternoon. 1 did it on 1 patient.

4 out of 5 said they did see the sign and that it was a reminder to do teach-back.

That a reminder is needed (especially initially) to help physicians use this tool in their visit.

No further intervention needed at this point.

Return to Contents

Internet Citation: Plan-Do-Study-Act Worksheet, Directions, and Examples. Content last reviewed March 2024. Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/health-literacy/improve/precautions/tool2b.html

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LIBF CeFS Hugo and Sarah Case Study 1 - April 2024

Subject: Business and finance

Age range: 16+

Resource type: Worksheet/Activity

Last updated

5 April 2024

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This resource is useful for those studying the LIBF Certificate in Financial Studies course, and have the April written exam.

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