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National Library in Singapore by Ken Yeang, an Effort Towards Sustainability in the Tropics

Ian Mutuli

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Ken Yeang holds a prominent position among the most celebrated sustainable architects around today. The National Library Building in Singapore required a cutting-edge green design that would stand out as a landmark in the area. The client's specifications called for a structure that would double up as a cultural hub and a pleasant civic area for Singapore's residents. Once again, architect Ken Yeang seized an opportunity to incorporate his sustainability trademark in the tropical region.

The design of the building has two blocks separated from each other by an atrium. The atrium is fully day-lit and semi-enclosed to drive light into the various parts of the building while helping facilitate ventilation. Bridges in the atrium act as linkages between the two blocks. The larger block of the project accommodates the library which is located over a naturally-ventilated civic plaza that is open to the sky. The smaller block is a curved entity that houses all the noisy activities including an exhibition, auditorium and a multi-media space.

The architects resorted to having a differentiation in terms of space configuration hence ending up with the two halves that represent a quiet library section sitting alongside a noisy public activities space. The intention was to create an interesting library facility that can pull people, not just for the purpose of reading but other public and creative activities as well.

The building is oriented away from the East-West axis to avoid exposure to the afternoon sun. The southwest side has a solid wall that permanently prevents direct sun rays from getting into the building.

Sunshading blades have been fitted onto the building’s facades to prevent excessive heat and glare. Other facades also have sunshaded glass panels that let in natural daylight. The usage of artificial indoor lighting is minimized by light shelves that reflect daylight deeper into the building to help in lighting interior spaces.

The atrium, which the architects, T. R. Hamzah & Yeang , refer to as the internal ‘street’ is the main focal point of the whole project. On the ground level, it serves as linkage between two active streets (Victoria Street and North Bridge Road). It’s a Public Events Plaza; a communal space that also leads visitors into the main foyer. Retail areas, cafes, and a library shop bring activity into the plaza.

14 landscaped gardens in the complex are filled with 120 species of tropical plants which help in regulating daytime temperature inside the building. 2 accessible gardens by the public are located on two different levels of the building. The Courtyard, located at level 5 is equipped with outdoor audio-visual facilities. The Retreat, the second garden, is located on level 10 and offers a pebbled foot-reflexology path. The other gardens are normally closed but maybe opened for special events.

Smart technology systems have been adopted for the National Library building to help reduce energy consumption. Rain sensors, for example, reduce the amount of water that goes into the irrigation systems for the indoor gardens during the rainy season. Light sensors also dim or switch off the indoor lights when the interior spaces exhibit sufficient day lighting. Motion sensors have been installed in the escalators and toilet taps to ensure these facilities switch on only when they are in use.

The air conditioning system is adjusted every so often to regulate carbon dioxide levels in the building as well as maintaining favorable temperature.

The holistic consideration of green materials cap architect Ken Yeang’s desire to reduce the impacts of building materials on the natural environment. With the building achieving up-to 31% in energy savings as compared to non-green buildings of its size, it’s definitely a keenly done design with systems that help towards an environmentally low-impact design.

If you're looking to explore another architectural marvel, don't miss our article on Katiou Library By Albert Faus , a book haven for Komsliga Department In Burkina Faso

Project Information

Architects: T.R. Hamzah & Yeang Sdn Bhd Location: 100 Victoria Street, Singapore Building height: 102.8 m, 16 stories, 3 basement levels Energy savings: 31% GFA: 58,783 m2 Photography: T.R. Hamzah & Yeang Sdn Bhd

Ian Mutuli

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Hack : A Case Study of Innovation: The National Library Board of Singapore

A Case study on how the National Library Board of Singapore has been deliberate in its strategic creation of symbiotic linkages between the work, home and community. Their intention has always been more than creating a place to check out books.

Beginning in 1992, the Singapore National Library Board (NLB) was not only tasked with revamping the library system in order to boost efficiency, but to also create a vision in which the library could act as a catalyst in creating a cultural shift in Singapore.This case study examines the different paths they took to accomplish their mission. In each of the following examples of different types of innovation, there is evidence of the creative process, distinctiveness, and impact.

The NLB leadership understood the library was much more than a room full of books. That said, they devised services, special facilities, and collections as the platform for fresh insights, self-discovery, and engaging interactions to make the library the catalyst for innovative learning experiences. They created distinct offerings such as libraries in shopping malls ( library@orchard ), which were much more visible to the everyday citizen. They even created library services that were available through short messaging services (SMS) on a cell phone in order to streamline processes and make services even more readily available. And the impact of these actions has been substantial. In 2001 alone, the NLB made 25,034,444 loans in a country where the population is only slightly more than four million people. Their membership has risen more than 12 percent since 1998, with a similar 12 percent increase in annual visitors.

Queues at the NLB were always long, but it was stated several years ago that if a system were not set in place immediately, queues today could be upwards of four hours long. They understood that as imperative as it was to come up with new insights for inciting a societal cultural change, they had to undergo an internal restructuring first. The process they adopted was two-pronged—developing a coordinated national collection process while streamlining many of their backend processes. Working with industry partners, the NLB deployed the use of Radio Frequency Identification Technology for the world’s first Electronic Library Management System, which was later awarded a patent for being a revolutionary system for library automation. The impact of removing book stamping and fine collecting at the counters has saved more than $50 million per year in staff wages. The NLB has also implemented several other process innovations such as sophisticated integration of their back-end HR and finance systems that have since eliminated more than 40,000 forms and save more than $6 million in man-hours each year.

Sir Isaac Newton said, “If I can see farther than other men, it is because I stand on the shoulders of giants.” The NLB has been able to capture that very essence. Being in a small nation like Singapore, they understood they needed to assume a creative process that allowed for adaptability and evolution. They began to grow and leverage various local and international partnerships and collaborators such as the Congress of Southeast Asian Librarians (CONSAL), the Russian State Library, and the Singapore Management University. This has enabled them to create a more diverse and robust offering to their members. Because the libraries’ collection now traverses the boundaries of the nation, the NLB took the next step to develop the eLibrary Hub to serve as a one-stop, all-inclusive digital library accessible from anywhere with Internet access. This transformation has had a significant impact on society. Through the network of borderless libraries, Singaporeans have access to information from a greater multitude of resources always close at hand.

The NLB has been deliberate in its strategic creation of symbiotic linkages between the work, home and community. Their intention has always been more than creating a place to check out books. Instead the mission has been to create a lifestyle product that is fully ingrained into society. Through the creative process of co-locating in the community, they have been able to create “Lifestyle” libraries with an image that depicts a character of both convenience and fun while maintaining learning at the core. And even though this is a long-term mission for the NLB, signs of success have already begun to manifest: Half of all Singaporeans are members. Even more impressive is that the Lifestyle library is the country’s third most popular destination after school/office and home.

Being innovative should not be such an impossible quest, and it isn’t as long as it is woven in as an integral part of the organizational culture and leadership vision. An eye for innovation cannot be just at the top ranks of the organization, nor can it only be at the bottom. In order to incite a successful culture of innovation, it is important that everyone associated with the organization—employees and outside partners alike— understand and apply a meaningful, consistent framework for assessing innovation in their work.

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national library singapore case study

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Beyond Promotion—The Destination Library: The National Library of Singapore Case Story

From the book library management and marketing in a multicultural world.

  • Wee Pin Wan
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Supplementary Materials

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Library Management and Marketing in a Multicultural World

Chapters in this book (32)

e-architect

National Library Singapore: Hamzah & Yeang

National Library Singapore, Victoria Street Building, Ken Yeang Design, Pictures

National Library of Singapore Building

Victoria St Architectural Development in Southeast Asia design by T.R. Hamzah & Yeang

10 Jul 2009 Photos taken by Tom Ravenscroft in July 2009 for e-architect:

Singapore National Library

Address: 100 Victoria Street Date built: 2005 Design: Ken Yeang – T.R. Hamzah & Yeang ; DP Architects

National Library Singapore - Hamzah & Yeang Building

The building designed by T.R. Hamzah & Ken Yeang consists of two 16-storey blocks, with three basements.

National Library of Singapore

The blocks are linked by skybridges on every floor. It houses two libraries, the Central Public Library in Basement 1 and the Lee Kong Chian Reference Library from Levels 7 to 13.

Singapore National Library by Ken Yeang Architect

It also houses the Drama Centre from Levels 2 to 5, which is managed by the National Arts Council. On the 16th floor, there is a closed viewing point called The Pod.

Singapore Library

Location: National Library of Singapore, Singapore , Southeast Asia

Architecture in Singapore

Contemporary Architecture in Singapore

Singapore Architectural Designs – chronological list

Architecture Walking Tours by e-architect

Singapore Architecture

Singapore Architecture Walking Tours – city walks by e-architect

New Singapore Architecture Design

Raffles Place Singapore 88 Market Street landscape

Marina Bay Financial Center towers Design: Kohn Pedersen Fox Associates Marina Bay Financial Center Singapore

Moulmein residential tower Design: WOHA Architects Moulmein Rise Singapore

Marina One in Singapore

Supreme Law Court of Singapore Design: Foster + Partners Supreme Law Court of Singapore

National Heart Centre Design: Broadway Malyan Architects National Heart Centre Singapore

Raffles Hotel Building – famous historic architecture in this Southeast Asian city state

Comments / photos for the National Library Singapore Architecture page welcome

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National Library Board Singapore: World-Class Service through Innovation and People Centricity

Profile image of Professor Jochen Wirtz

The National Library Board (NLB) Singapore is a statutory board that managed to become a serial innovator. Its globally leading innovations in the library context include an award-winning radio frequency identification (RFID) system to automate check-out, returns, and sorting of books, shelf-reading robots, and even self-service libraries. NLB's consistent focus on excellent service delivery reinforced its commitment to innovation. Key levers were effective strategic leadership, a smart innovation strategy that made heavy use of technology—such as app-delivered self-service technologies and crowdsourcing—as well as a people-centric staff culture. NLB managed to co-create attractive libraries of the future together with different types of community members, such as volunteers and corporations, ushering in a new age of citizen involvement, while also preparing both the library and the population of Singapore for the knowledge demands of the 21st century. This case study examines NLB's drivers of successful innovation.

Related Papers

Journal of the Academy of Marketing Science

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This article integrates relevant literature to develop a conceptual model on the potential avenues to achieve service excellence at low unit costs, which we term cost-effective service excellence (CESE). To gain a deeper understanding of these strategies, their applicability and interrelatedness, we analyze how 10 organizations have achieved CESE. Our findings show that CESE can be achieved through three core strategies. First, a dual culture strategy provides a comprehensive set of high-quality services at low cost, largely driven by leadership ambidexterity and contextual ambidexterity. Second, an operations management approach reduces process variability and thereby allows the increased use of systems and technology to achieve CESE. Third, a focused service factory strategy can enable CESE through a highly specialized operation, typically delivering a single type of service to a highly focused customer segment. The use of the three approaches ranges from “pure” (e.g., mostly pursuing a dual culture strategy) to combinations of the latter two approaches with the dual culture strategy (e.g., a focused service factory strategy combined with dual culture). Our conceptual model provides an integrated view of the strategic options available to organizations that aim to pursue a strategy of CESE.

national library singapore case study

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Cost-effective service excellence (CESE) is defined as achieving low unit costs (i.e., high productivity) while at the same time delivering an industry-leading level of service quality (i.e., service excellence). This chapter is based on and extends the article by Wirtz and Zeithaml (2018), and discusses how CESE can be achieved through three strategic pathways. The first is a dual culture strategy that provides a comprehensive set of high-quality services at low cost, largely driven by leadership ambidexterity and contextual ambidexterity. The second is an operations management approach that reduces process variability and thereby allows increased use of systems, technology, robotics, and artificial intelligence (AI). The third is a focused service factory strategy that enables CESE through a highly specialized service operation, typically delivering a single type of service to a highly focused customer segment. These three strategies can be used independently or in certain combinations. This chapter discusses the theoretical underpinnings and workings of these strategic pathways and advances potential future research directions.

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Digital Business Platforms (DBPs) such as eBay, Google, and Uber have seen enormous growth in recent years. What exactly are the salient characteristics of this new way of structuring a business? What is the role of marketing in helping DBPs succeed? What are the important research topics in this domain for theory and practice? We explore these topics in this paper. We develop a new conceptual framework based on the insights from Transactions Cost Analysis (TCA) to outline the role and impact of marketing in DBPs. We argue that the primary role of marketing is to increase the number and quality of interactions that take place on a DBP, while also helping to reduce transaction costs for users and the production costs for the DPB. The interactions that are enabled by DBPs and the resulting data generated are the key enablers of value creation and value appropriation on these platforms. But DBPs also introduce several challenges for both value creation and value appropriation because they cater to the needs of many different types of users that are on the platform. As a result, DBPs need to carefully coordinate and manage the interactions between users on different sides of a platform. We also need to re-conceptualize some of the traditional roles of marketing in the context of DBPs, which we discuss in this paper.

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Southeast Asia, former battleground of opposing ideologies, is increasingly turning to market liberalisation; in Vietnam the vision of a ‘socialist-oriented market economy’, in Singapore that of a ‘knowledge society’ is pursued. This paper assesses the influence of these visions on the local conceptualisations of public space. On Ba Dinh Square/Hanoi, official space is transformed into concrete public space through citizens’ negotiation. In Singapore’s libraries, the aim to foster knowledge production and creativity results in the construction of spaces for collaborative learning and discussions. This paper studies the political balancing act between tolerating the voicing of public opinion and upholding authoritarian governance practices, the focus being on the conceptualisations of public space and their role in redefining social order.

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COMMENTS

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    If you're looking to explore another architectural marvel, don't miss our article on Katiou Library By Albert Faus, a book haven for Komsliga Department In Burkina Faso. Project Information. Architects: T.R. Hamzah & Yeang Sdn Bhd Location: 100 Victoria Street, Singapore Building height: 102.8 m, 16 stories, 3 basement levels Energy savings: 31 ...

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  5. Case: National Library Board Singapore: Delivering Cost-Effective

    The National Library Board (NLB) Singapore is a statutory board that managed to become a serial innovator. Its globally leading innovations in the library context include an award-winning radio frequency identification (RFID) system to automate check-out, returns, and sorting of books, shelf-reading robots, and even self-service libraries.

  6. PDF CASE National Library Board Singapore: World-Class Service through

    both the library and the population of Singapore for the knowledge demands of the 21st century. This case study examines NLB's drivers of successful innovation. NATIONAL LIBRARY BOARD'S JOURNEY OF INNOVATION The National Library Board's (NLB's) vision is an ambitious one, to say the least. The vision's stated aim is

  7. The National Library Board Announces Its Blueprint To Reimagine And

    Singapore, 20 October 2021 - The National Library Board (NLB) today announced LAB25 (Libraries and Archives Blueprint 2025), a five-year journey in its next phase of transformation. Learning, discovery and, particularly, reading - long seen as the mainstays of NLB - have been transformed by the forces of social media and digitalisation, seismic societal shifts and the enduring effects of ...

  8. "Case study: National Library Board Singapore: Delivering cost-effectiv

    The National Library Board (NLB) Singapore is a statutory board that managed to become a serial innovator. Its globally leading innovations in the library context include shelf-reading robots, and even entirely self-service libraries. NLB's consistent focus on excellent service delivery reinforced its commitment to innovation. Key levers were effective strategic leadership, a smart ...

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  10. A Case Study of Innovation: The National Library Board of Singapore

    Problem. Beginning in 1992, the Singapore National Library Board (NLB) was not only tasked with revamping the library system in order to boost efficiency, but to also create a vision in which the library could act as a catalyst in creating a cultural shift in Singapore.This case study examines the different paths they took to accomplish their ...

  11. PDF Taking on the content discovery challenge: The NLB Case Study

    The National Library Board (NLB) of Singapore oversees the National Library, the Public Libraries and National Archives of Singapore (NAS). Its mission is to provide a trusted, accessible and globally connected library and information service. A Salesforce research revealed that consumers expect companies to understand their needs

  12. Beyond Promotion—The Destination Library: The National Library of

    Wan, Wee Pin. "Beyond Promotion—The Destination Library: The National Library of Singapore Case Story" In Library Management and Marketing in a Multicultural World: Proceedings of the 2006 IFLA Mangement and Marketing Section, Shanghai, 16-17 August, 2006 edited by James L. Mullins, 255-262. Berlin, New York: K. G. Saur, 2007.

  13. National Library Building

    Singapore. The National Library Building is an innovative 'green' building designed as a "Library for the Tropics" using bioclimatic design techniques. Internationally recognised as an architectural icon and designed as a 'green' building, its deployment of various innovative 'green' features helps to keep the building operating ...

  14. National Library Singapore: Hamzah & Yeang

    Address: 100 Victoria Street. Date built: 2005. Design: Ken Yeang - T.R. Hamzah & Yeang ; DP Architects. The building designed by T.R. Hamzah & Ken Yeang consists of two 16-storey blocks, with three basements. The blocks are linked by skybridges on every floor. It houses two libraries, the Central Public Library in Basement 1 and the Lee Kong ...

  15. National Library Board

    4. The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading , learning and history through our network of libraries across Singapore, the National Library and the National Archives of Singapore.

  16. National Library Board Singapore: World-Class Service through

    The National Library Board (NLB) Singapore is a statutory board that managed to become a serial innovator. Its globally leading innovations in the library context include an award-winning radio frequency identification (RFID) system to automate check-out, returns, and sorting of books, shelf-reading robots, and even self-service libraries.

  17. Institutional Knowledge at Singapore Management University

    Case Study: National Library Board Singapore: Delivering Cost-Effective Service Excellence Through Innovation and People. Chapter · August 2021. DOI: 10.1142/9781944659806_0027 CITATIONS. 0. READS. 67. 2 authors: Some o f the authors of this public ation are also w orking on these r elated projects:

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    The outstanding success achieved by Singapore's public libraries in modernizing their systems and services can serve as an important example to many libraries around the world. ... The Transformation of Singapore's Public Libraries: A Case Study. Durda Rajsic Drexel University, Philadelphia, ... National Library Board of Singapore; technology ...