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Servicenow Developer Resume Samples

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Working knowledge of the Reporting and BI industries landscape, including vendors and tools
Working with end user groups to evaluate and solve technical problems
Working knowledge of JavaScript, CSS, and HTML5 for responsive design
Willing to learn/adopt
Taking ownership for technical solutions
Developing system integrations and process automation within the ServiceNow instance and other Information Services applications
Creating ServiceNow reports and dashboards
Estimating, including design, development/purchase, and installation
Wide range of technologies within technical specialty - from state of the art to legacy systems
Communicates with project manager on a frequent basis. Identifies tasks and issues that may have an impact on service levels or schedules. Provides realistic task and cost estimates. Screens resumes of team members, interviews, makes hiring and assignment recommendations, and writes reviews
Communicates with other technical leads, IT groups, and clients so they understand the project's technical implications, dependencies, and potential conflicts. Evaluates the impacts of change requests on own/shared technologies and effectively persuades and influences others on ideas
Reviews and approves documentation and diagrams created by IT team members (e.g., system specifications). Writes documentation, including technical standards and processes
Participates in design, code, and test inspections throughout product life cycle to identify issues. Participates as a technical consultant at other project meetings. Presents technical status and issues at milestone reviews
Provides expert level IT technical lead services and direction for critical software, middleware, and/or hardware projects (e.g., applications, networks, communications, and client server technologies) on multiple platforms. Provides technical expertise in systems, technical infrastructure, tools, modeling, external interfaces, and other technical areas. Completes complex development, design, implementation, architecture design specification, and maintenance activities
Design, develop and test solutions built on Citi’s internally hosted ServiceNow platform
Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings
Perform L3 troubleshooting of reported application problems
Guide junior developers in best practices
Implement and innovative ServiceNow solutions in ServiceNow as assigned
Participate in the design and recommendations of overall system functionality
Configure and maintain the system ensuring consistency according to established governance
Ability to develop quality documentation that clearly articulate solutions and the ability to perform demonstrations
Ability to effectively share technical information and train and mentor less experienced or knowledgeable team members
Self-starter with excellent attention to detail, ability to multitask, and effective time management skills
Advanced knowledge of any two, and intermediate knowledge of two others COBOL, C++, C, Java. C#, Visual Basic, CICS, or SQL
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
Ability to manage tables, relationships and metadata in ServiceNow
Strong knowledge of JavaScript
Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell
Strong leadership, teamwork, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases, ITIL certifications

15 Servicenow Developer resume templates

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Coordinate activities of the ServiceNow technical team in determining
Provide technical assistance and training to ServiceNow
Bachelor’s degree in Computer Science, business or related field or equivalent
Two years of experience or equivalent proficiency in project management
Excellent PC skills, including Microsoft Office products
ServiceNow Application Administration Experience
Java web development and Client-side JavaScripting
Cascading Style Sheets
Databases (MS SQLServer, Oracle, DB2) or Data Modeling
Software Development Life Cycle (SDLC) knowledge
At least one ITIL or ITSM Certification
.Net Development
C# (c-sharp)
MS SQLServer Administration
MS SQLServer Integration Studio (SSIS)
Customization, Applications Configuration, Scripting, Exception Processing, Validation, Usability, Interfaces, etc
Design and implement new functionality using Business Rules, UI Policies, Access Lists etc
Service Catalog and Request Workflow Design and Configuration
Modules & Application implementation
Use of Mid server, web-services, email and other relevant technology
Work with Business Systems Analyst to gather and review requirements
Provide innovative solutions to business requirements
3-4 years ServiceNow experience required
2-3 years experience with web technologies such as Javascript, XML, HTML, CSS etc
Experience with ITIL & Scrum methodologies
Experience implementing SaaS solutions
Knowledge of technical components such as LDAP, SMTP, SSO and enterprise IT architecture
Working knowledge of relational database concepts and structure
Working knowledge of Object-oriented programming, class models and inheritance
Experience with security risks and impact from a development perspective
Integration experience SOAP & REST a plus
Excellent communication skills (verbal & written)
A minimum of 2 years experience as a ServiceNow Developer
A background or working knowledge of software coding/ scripting
Experience of working projects that involved integrations and interfaces to and from ServiceNow and external systems
Develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
3rd party software integrations with ServiceNow
Facilitate and support the rollout of new application and enhancements in ServiceNow
Advise functional and admin teams on design, development and overall ServiceNow best practices
React quickly to ever changing market conditions and technology advancements with “out of the box” solutions that allow our business partners to have the tools that will enable them to reach and exceed our sales goals
Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements
Strong math and analytical skills as well as excellent oral and written communication skill
3+ years of software engineering experience including
Bachelor of Science in Computer Science or similar technical discipline
ServiceNow System Administrator Certification for Service Now Role
ServiceNow Implementation Specialist Certification Preferred for Service Now Role
ITIL V3 Foundation Certification preferred
Excellent organizational, analytical, written and oral communications skills
Excellent interpersonal skills with proven ability to use those skills to effectively Interface with end users and development teams to conduct systems analysis and planning
Minimum 3+ years of ServiceNow development, configuration and administration experience in an enterprise environment
Proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective software solutions
Proven history of providing technical support during all phases of project delivery. This includes, but is not limited to: development of project estimates, solution design review, documentation creation and review, and peer code reviews
Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases, ITIL certifications a plus

Senior Servicenow Developer Resume Examples & Samples

Design, develop and test solutions built on Citi’s internally hosted ServiceNow platform
Collaborate with business analysts and other developers to identify ways to simplify user experience
Collaborate with business analysts to clarify requirements and create test cases
5+ years of development experience
3+ years advanced web / JavaScript development experience
Bachelor’s Degree in computer science or equivalent
Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS, Bootstrap
ServiceNow development experience
Experience working in a Scrum/Agile framework
Advanced understanding or Oracle DB performance optimization
Tibco ESB experience
Unix/Linux knowledge
3+ years of ServiceNow development experience
5+ years overall development experience
Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS
ServiceNow Certified Application Developer
Experience working as a team lead and or architect
Hands on experience of 3 or more years in developing and managing service oriented applications such as ServiceNow with scripting training
Prior experience with the Discovery tool in SNC and strong knowledge of the CMDB and Asset management modules
Experience in JavaScript, Jelly Scripting, JQuery, Angular JS, Bootstrap, HTML, Ajax, CSS
Expertise in ServiceNow Scripting language
Experience creating customer facing portals using Content Management Systems in SNC
Experience and/or knowledge about Orchestration
Experience in Web technologies (Web Services, SOAP, XML, JSON, Ajax, HTML, CSS)
Knowledge of Active Directory/LDAP integration with Service Now
ITIL v3 certification and implementation experience desired
System implementation and system integration experience
Experience with and understanding of Networking
Familiarity with IT transformation and experience managing business needs and requirements to IT deliverables
Prior experience with data migration projects
Experience with establishing Single Sign On protocols

Servicenow Developer Lead-on Site Multiple UHG Locations MN Resume Examples & Samples

Experience gathering and documenting requirements from Client / Business
Experience with ServiceNow Custom applications
Experience leading & working with remote resources

Servicenow Developer, Senior Resume Examples & Samples

2+ years of experience with ServiceNow development and integration
ServiceNow Certified System Administrator Certification
Security+ Certification
Bachelor’s degree or equivalent experience and eight (8) years of experience
Equivalent experience substituted for a degree must be in Tier III support and enterprise-wide network infrastructure implementation and architecture
5+ years of hands-on experience in IT Service Management, Asset and Configuration Management and ITILÒ practices
5+ years of experience engineering and operating large IT infrastructure
3-5+ years of experience with ServiceNow’s Service Management Suite including, but not limited to, the following modules: Service Now Asset Management Service Now Configuration Management Service Now Incident Management Service Now Problem Management 5+ years of experience with application deployment
Experience working in a Team environment comprised of system administrators and engineers
Experience developing project plans and schedules and briefing senior government customers
Experience in performing root cause analysis, risk identification, and risk mitigation
Research emerging technologies and makes recommendations based on future business needs
Intermediate to Advanced skills with Microsoft Office Suite including Word, Project, and Excel
Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications
Candidate must possess a DoD Interim/Active clearance
Experience with or working knowledge of eBonding Systems Integration Familiarity with MDMs or EMMs Familiarity with US government network environments and policies (data and voice networks, IT security systems, policies and procedures)
Interpersonal skills including the ability to collaborate effectively, self- awareness, and excellent written and oral communications
ITIL ® Foundation certification Certifications: MCSE, PMP, or other related certifications
Occasional travel (less than 10%) may be required within the Washington, DC Metro area
Core configuration administration– navigation, search, UI, manage lists and forms, create/modify business rules and client scripts, activate plugins
Core application administration – build business rules for events and notifications, perform upgrades, manage application security
Service administration– create and manage reports, configure Service Level Agreements (SLA) within the tool, create customization and branding for the website
User administration – user access, roles, groups, profiles
Data management – manage data with tables and CMDB, manage data with import sets and update sets
Administration of Knowledge Base and Service Catalog. Build and test workflows for Service Catalog
Responsible for develop and enhance the ServiceNow instances that are dedicated to CLIENT
Develop web services using java scripts for API’s with other applications
Develop new features within CLIENT instances using XML, workflow, and other related technology and tools
Work with Infrastructure, Security, and service providers to conduct proof of concept, design, and implement discovery, service automation, and other related features
Work with IS Service Management, Application Management Organization, and other stakeholders to design and develop functions in ServiceNow to support the business needs
Help CLIENT to ensure its compliance with SOX and Security policies
Work with current partner (ServiceNow) to ensure CLIENT gets the maximum value for their products and services
Help current projects in flight finish with success
Upgrade to Helsinki from Geneva (Currently in Test waiting for promotion to Prod)
Convert incidents to Requests (Reqs have been gathered, finalizing dev)
Implement Service Portal (Researching UX/UI needs from Restaurant)
Connect Mulesoft Server to ServiceNow InstanceSearch Jobs US
Designing and developing the Service Request workflows, SOAP integration with 3rd party tool to import data into ServiceNow
Customizing and developing for the ServiceNow Platform using JavaScript, SOAP web services
Proficient in development of workflows, custom web services, custom notifications, assessments, custom app. development etc
Demonstrated consulting expertise (gather requirements, problem solve and recommend) in mid-sized and large (Fortune 500) customer environments
Demonstrated ability to achieve high level of Customer Satisfaction on all consulting engagements
Create ServiceNow applications to provision business functions to service desk teams. Create integration interfaces, UI, and workflow configuration
Collaborate with enterprise architects in designing and developing reusable solutions
Evaluate enterprise architectures and recommend/spearhead adoption of ServiceNow at customer implementations as the primary or adjunct technical platform
Participate in business development discussions and customer meetings, elicit advantages of using ServiceNow in application development and deployment
Work closely with service desk business and IT teams, support ServiceNow configuration including upgrades to latest ServiceNow releases
Create ServiceNow based prototypes to demonstrate business functionality that can be quickly achieved using the platform
Recommend latest solutions using the ServiceNow platform keeping abreast of the product roadmap and new features on the horizon
Implement DevOps for ServiceNow to establish reliable development, test, and deployment environments including consistent configuration
Support automation and increase in productivity during development and deployment of existing ServiceNow based applications
Design, develop and configure the ServiceNow with best practices in mind to fulfil business needs
Experience with Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management domains and implementation using ServiceNow
Experience with integrating ServiceNow based applications with external systems using SOAP or REST based web services
Experience in application deployment and migration between environments
Excellent communication skills, interpersonal skills to interact with customers and team members
Analytical and problem solving skills, Ability to listen and comprehend, Ability and willingness to learn
Experience in creating ServiceNow based electronic forms supported by workflows and business rules
Experience in Advanced ServiceNow Administration
Exposure to jQuery and Angular.js
Exposure to Governance, Risk, and Compliance
Intermediate knowledge of secure software development
Demonstrated ability to understand functional needs and how systems can support those needs
Demonstrated ability to develop deployment plans
Demonstrated broad problem solving skills
Advanced skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts
Self-motivated and works independently and as part of a team
Able to learn effectively and meet deadlines
Thorough experience with common programming tools
Demonstrated ability to follow software specifications
Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization
Demonstrated ability to interface with management on a regular basis
Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, SLAs, Release Management, etc
Proficiency with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc
Proficiency with HTML and JavaScript
Experience working with customers to understand requirements and implementing information technology solutions / initiatives
Experience with creating and managing technical documentation
Experience with Domain Separation in ServiceNow
8 years hands-on experience developing, maintaining, and administering 1 or more ServiceNow instances
ServiceNow Certified Administrator Preferred
Develop custom ServiceNow applications using modern web technologies
Participate in internal and customer meetings identify unique use cases for the ServiceNow platform
Rapidly prototype new solutions to demonstrate ServiceNow capabilities to our clients
Experience integrating ServiceNow with external systems through SOAP or REST web services
Experience with the ServiceNow Studio IDE
Experience using the Workflow Editor to configure workflows
Experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js
ServiceNow Certified Application Developer or Certified Implementation Specialist
2+ years implementing ServiceNow solutions
Experience with ServiceNow System Administration
Experience creating responsive, mobile-friendly websites
Experience creating 508 compliant websites
Experience using DevOps principals in the ServiceNow platform
Experience integrating Single Sign-On (SSO) with ServiceNow
Ability to stay on schedule and produce results in a timely manner
Must be able to work in a team atmosphere with absolute transparency

Servicenow Developer, Mid Resume Examples & Samples

Experience with Web design, database design, and software programming
Experience in working with Web technologies, including JavaScript, Ajax, HTML, and CSS
Completion of ServiceNow Foundations Course
Core configuration - personalizing forms/lists and administering applications & modules
Ability to set up data security via control rules, domain separation etc
Experience with run book automation and SN workflows
Scripting experience on the ServiceNow platform(client + server side)
Experience with web technologies (XML, JavaScript, Web Services, etc.)
ServiceNow Certifications is a significant plus
Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks
Configuration of functionalities according to the best process & practices
Integration with other ITSM tools & 3rd Party tools
Knowledge of ITIL processes
Configure ServiceNow Discovery
Minimum 3+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience
Minimum 3+ years of ServiceNow development experience in an enterprise environment
Knowledge of Agile Development frameworks including Scrum
Experience with the integration (interfacing) of enterprise software systems with ServiceNow
Must be adaptable to work in a varied, fast paced, exciting, and ever changing environment
Releases enhancements to the live environment
Participate in audit activities related to the Incident, Request and Asset management processes
Comply with Cubic’s Quality Management System
Development of new software products and coding updates and modification of existing products
Conduct testing as required for the product definition and development
Create and test code to implement the product or product features
Develop testing parameters for new products and/or functionality
Must have a Bachelor's degree (4 year program) in Computer Science or equivalent discipline
Excellent written and verbal communication skills
Must be responsible, self-motivated, self-starter, personable and well-organized
Good interpersonal skills; ability to work with diverse groups
Must be able to work in a fast paced environment with minimal guidance and frequent changes of requirements
Ability to multi-task, prioritize, and engage productively on multiple projects in various stages of development simultaneously
Ability to analyze customer needs and technical goals to design robust, user friendly applications
Ability to work in a team atmosphere
Ability to manage entire application development projects throughout product life cycle
Ability to communicate effectively with technical teams including application designers, programmers, testers, QA team, and documentation and support staff
Ability to develop project requirements and schedules and communicate them effectively to management
Must be able to pass a background and drug test
Knowledge of payroll, HR, and time and attendance systems, specifically Kronos, is a huge plus
ServiceNow Development Experience
Knowledge of web standards and technologies (CSS, XML, jQuery, DHTML)
PL/SQL or T-SQL experience
Proficient with Oracle or Microsoft SQL Server
Ability and desire to learn new technologies
Perform ServiceNow development and support duties
The Software Developer designs and develops or enhances software applications and systems which provide the required functionality for IT services and turns user expectations into product capabilities
Researches emerging technologies to determine impact on application execution
Provides input to staff involved in writing and updating technical documentation such as user manuals; system documentation; and training materials
Troubleshoots complex problems and provides customer support for application issues
Experience developing software to support process flows, methods and procedures, functional requirement documentation
Experience with scripting & programming languages (JavaScript preferred), Python, Perl, Java UNIX shell scripts
Familiarity of CMMI level 3 best practices
Experience with Service Now or similar platform operations, procedures, processes, and data systems
Read,analyze and interpret business requirements, system documentation, and technical procedures
Secure relevant information, integrates data from different sources, and identifies possible causes of problems
Support operations and provide Tier 3 support for an enterprise CMaaS solution based on ServiceNow, Tripwire, and McAfee ePO
Support Extract, Transform, and Load operations to retrieve content from Tripwire and ePO repositories as well as existing hardware, software, system boundary inventories. Maintain and present that content within ServiceNow
Push Asset Summary Reporting (ASR) content from ServiceNow to RSA Archer based dashboard
Design and implement broader data integration with RSA Archer via Restful API data draw from ServiceNow
Ensure content flow to RSA Archer is correct information. Identify quality procedures to ensure summary data is accurate and not more detailed than required
Design and build more detailed ServiceNow reporting for internal use cases
Conduct appropriate analysis and ensure calls that are unable to be resolve dare appropriately forwarded to vendor product support. Support the following: 1) provide initial problem resolution where possible; 2) generate, monitor, and track incidents through resolution; 3) provide software support; 4) maintain frequently asked questions and their resolutions; 5) obtain customer feedback and conduct surveys
Provide expert product capabilities and design input into solution design, build, and test activities and documentation
Contribute technical input to CMaaS Technical Training
Experience in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
Strong skill sets on debugging SQL stored procedures, triggers,Views, Query Optimization Techniques & query hints
Experience with dashboard or Security Information Event Management (SIEM) systems, including ingest of third-party data for rendering within the dashboard or SIEM
Ability to manipulate large volume of data in order to provide customer requested reports or charts
Familiarity with the NIST 800 publications governing the FISMA Act
ServiceNow Certified Administrator
ServiceNow: Domain Seperation
ServiceNow: Scripting in ServiceNow

Servicenow Developer Lead-multiple Locations Resume Examples & Samples

3 years’ experience with ServiceNow configuration
3 years’ experience with ServiceNow development
Java script experience
Bachelor's Degree or equivalent
Respond to production problems and implement immediate resolution efforts across technology areas
Systems Development Engineering
Bachelor’s Degree in Computer Science, Engineering, Information Systems, and / or equivalent formal training or work experience
5 – 8 years of experience in Information Technology or business environment
JavaScript, Angular-J experience is required
HTML 4-5, Boot Strap and CSS experience is highly desired
Service Now Certified Application Developer and/or Admin
Integration Specialization desired
Knowledge of Performance Analytics, Discovery and Asset Management
Basic knowledge of software development, practice, concepts, and technology obtained through formal training and / or work experience
Basic knowledge of at least one required programming language
Prior exposure to Service Now is required, currently on Geneva Patch 5
Excellent partnering, communication, and negotiation skills so as to interact effectively with business Customers and technology development and support groups
Ability, within a specific technology area and under direction, complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement small development projects or components of large projects
3+ years of experience with development on the ServiceNow platform
Experience with Web development technologies, including JavaScript, HTML CSS, and the Glide stack
Ability to add capabilities and make software changes
BA or BS degree in CS or Computer Engineering
Experience in interfacing with ServiceNow applications for Tableau data visualization and business intelligence products
Ability to work with stakeholders to define requirements
Designs and develops solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes
Develops ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
Creates and maintains API and data integration processes between ServiceNow and other services
Monitors health, usage and overall compliance of all ServiceNow applications
Performs version upgrades and patching
Minimum of 2 years of experience in software development, information systems or an equivalent technical environment
Experience in all aspects of the software development lifecycle, including design, functional and technical requirements, coding, debugging, testing, release and operational support
Experience with agile software development methodologies, web development and object-oriented programming methodologies
Experience with software development best practices, including coding standards, code reviews, source control management, build processes, testing and operations
Experience with Content Management System design, build and integration
Experience with Enterprise CMS tools such as SharePoint or Drupal
Experience with front end web technologies such as HTML, CSS and JavaScript
Experience with digital asset design and development tools, such as Photoshop
Understanding of developing and consuming RESTful web services
Knowledge of JavaScript frameworks such as Angular and Bootstrap
Knowledge and proficiency in developing and integrating API’s
Understanding of Infrastructure and Database design for High Availability applications
ServiceNow Systems Administrator certification required
ITIL V3 foundation certification required
Implementation Specialist certification strongly preferred
Proven and demonstrated consulting experience (problem solver with attention to detail, resourcefulness, not shy away to ask tough questions in a positive manner and understanding of business drivers behind the technology)
Demonstrated ability to work and use SDLC/SCRUM and PRINCE2 as a delivery methodology
Strong JavaScript skills and understanding
Experience with Web Technologies like XML, HTML and Web Services
Knowledge of technical components such as LDAP, VPN and SSL
Strong communication skills (active listener, think before acting, superb verbal and writing skills)
Develop changes on ServiceNow platform according to best coding practices
Be able to translate requirements into ServiceNow designs
Meet project deadlines, report deliverables
Attend project team meetings
Provide alternative and out of the box approaches
Act as a subject matter expert in the field of ServiceNow development, support & develop others
Cooperate with other developers, Business Analysts and Project Manager
ServiceNow coding experience (at least 1 year)
Advanced Javascript coding (minimum 3 years of hands-on experience)
HTML/CSS/XML/DOM/Prototype/jQuery/Bootstrap proficiency (minimum 3 years of hands-on experience)
ServiceNow System Administrator Certificate
ServiceNow Developer Certificate
ServiceNow Implementation Specialist Certificate
AngularJS (1.x)
SOAP/REST Web Services
Java programming experience
MidServer scripting
ITIL Certification
At least 1 year experience in Client Facing Communications (Oral, Written)
ITIL Foundation certification is required (ITIL Intermediate certification desired)
ServiceNow Implementation Bootcamp Certification required
At least 5 years of experience in ITSM Solutions with ServiceNow
At least 2 years of experience in Cloud computing and cloud spaced solutions
Ability to successfully design, develop, and support web-based applications and websites
Ability to interface and develop with Java/J2EE backend technologies
Ability to work on multiple overlapping projects
At least 2 years of experience with JavaScript development
At least 2 years of experience in AJAX, HTML
At least 1 year of experience in Glide and Bootstrap
Experience developing in JavaScript frameworks (i.e. AngularJS)
Experience with Apache Jelly or similar technologies (i.e. JSP)
Intermediate ITIL Foundation Certified
Additional advanced ServiceNow
3 to 5 years of experience in Client Facing Communications (Oral, Written)
Effectively develop within Service Now modules, participate in installation/configuration
Review and refine designs for usability, review testing scenarios and refine test cases to ensure applications quality and work with users to review test results to ensure they meet expected results
Evaluate new features and produce recommendations
Bachelor’s degree or equivalent experience and 1-2 years of experience
1-2 years of experience with one or more ServiceNow’s Service Management Suite modules: Service Now Asset Management, Service Now Configuration Management, Service Now Incident Management
1-2 years of experience with application deployment
Interpersonal skills including the ability to collaborate effectively, self- awareness, and written and oral communications
Experience working in a Team environment comprised of developers and engineers
Experience working within a structured development (Agile or waterfall) environment
Candidate must be able and willing to obtain a TS/SCI clearance with polygraph
Overall, looking to have ServiceNow Development and Administration, ITIL process implementation, and Excellent Communication Skills
Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
ServiceNow platform development
ServiceNow administration
Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
End-to-End Service Catalog development and complex workflows
Applies innovative technical solutions to business and the application processes
Defines and documents procedures for processes and workflows
Works on multiple projects as a project team member, occasionally as a project leader
Responsible for troubleshooting problems as reported by users
Supports Web access and electronic messaging services and maintains a secure systems environment
Communicates effectively with management and other members of the project
Integration of disparate systems using SOAP and REST APIs
Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
Creation of Web Service for data integration
Additional duties as assigned and defined by management
Deliver reporting & analytics solutions to business stakeholders using ServiceNow Performance Analytics as part of the IT BI Team
Define the right Key Performance Indicators (KPIs) that align to business objectives
Create new jobs, indicators, breakdowns, widgets and dashboards
Manage recurring activities like job schedules, user access permissions, exception report creation etc
Maintain repository of available content and document best practices and help with end user adoption of Performance Analytics
Work together with ServiceNow application development teams to ensure application changes required for Reporting & Analytics are deployed successfully
Accountable to ensure deliverables to business stakeholders are complete, consistent, high quality, on time and deliver valued outcomes
At least 2-3 years of experience in application development on ServiceNow platform (administration is a plus)
Understanding of business and technical terminology around Continuous Improvement, Key Performance Indicators, Metrics, Dashboards, Trending, Target Setting, etc
3-5 years of overall experience and Bachelor’s degree or equivalent training is required
1-2 years of experience in solution consulting or business analysis function including defining requirements, developing solution alternatives and estimates and translating business requirements into specific systems, applications or process designs within IT and business organizations
A broad working knowledge and understanding of business processes across various business functions (Partner, IT, Marketing, Legal, Facilities etc.) as well as of the ServiceNow solutions that support these business functions
Must have strong written and oral communication skills and be self-directed and independent
Act as the Performance Analytics subject matter expert and own Performance Analytics delivery within ServiceNow IT
Defining the right Key Performance Indicators (KPIs) that align to business objectives
Driving process workshops and related activities inclusive of eliciting business requirements and performing a gap analysis of current/to-be processes
Work alongside the Business Analyst to analyze requirements & determine scope, level of effort and resource needs to meet business demand
Active participant, contributor and thought leader in the Reporting and Analytics Community of Excellence within ServiceNow
Hands on development of dashboards, widgets, indicators & breakdowns and partnering with ServiceNow Application Development teams as required
Contribute to the continual improvement of Performance Analytics roadmap as well as the maturing of the IT Reporting and Performance Analytics capabilities, expertise, best practices and solutions
Counsel business stakeholders on reporting and KPI best practices
6-8 years of overall experience in application development on the ServiceNow platform (administration is a plus)
Bachelor’s degree or equivalent education is required
Ability to understand and challenge business needs of business stakeholders in the area of continuous performance improvement, translate these needs to technical requirements and convert into solutions
4-5 years of experience in solution consulting or business analysis function including defining requirements, developing solution alternatives and estimates and translating business requirements into specific systems, applications or process designs within IT and business organizations
Able to thrive in a fast paced, deadline driven environment
Provides consulting regarding the architectural principles and development techniques associated with complex projects
Develops, supports, and assists with the design of Macy’s middleware environment including: maintenance functions related to hardware capacity, software upgrades, and efficient use of resources; and software for operating systems, layered products (Web Server, MTS, etc.) and operating system augmentation
Based on customer requirements, formulates/defines systems scope and objectives; analyzes technical requirements; translates developer requirements and recommends architecturally sound solutions
Researches, develops, codes or modifies architecture components that are well designed, efficient and conform to MST architectural standards. Produces reusable sample code
Prepares detailed specs from which components will be written
Provides trouble-shooting assistance on supported systems
Provides key metrics to management about the health and use of supported systems
Participates in the effort to establish better processes and systems to ease maintenance of supported systems
Interfaces with development teams to improve maintainability of supported systems as well as the systems being developed by development groups
Trains and educates developers on the extension of a stable production, development and testing middleware infrastructure
When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity. Produces, drives, and manages project schedules, status, resources, deliverables, issues, risk, and timelines throughout the project with input from the team. Builds team consensus and has responsibility for the execution and final delivery of the project. Conducts post-phase evaluations and communicates “lessons learned” and best practices to management
Manages customer expectations. Keeps the customer aware of the project status and critical issues and risks. Obtains customer sign off at appropriate checkpoints
Prepares documentation on all phases of development of new systems and modification of existing systems
May serve as primary system support for two or more complex information systems based on in-depth system knowledge
May be responsible for training, mentoring, directing, and validating the work of less experienced/knowledgeable analysts
Keeps management well informed on a timely basis of progress, status, and concerns for each assignment
Effectively communicates ideas and information to peers, management, and customers
Participates in “on call” rotation. Must respond within 1 hour during off times for support
The ideal candidate has worked with a Service Request Catalog and has knowledge of designing and building workflows
Deep knowledge of JavaScript, JSON, XML, SOAP, REST and associated frameworks (JQuery, Angular JS) required
Experience with HTML technologies including HTML, CSS and Basic Tags required. UI/UX design experience a plus
ServiceNow Certified System Administrator desired, Advanced System Admin is a plus
Knowledge of ITIL, Agile, Lean or Dev/Ops desired
Bachelor’s Degree preferred and 5-7 years of related experience or an equivalent combination of education and experience
Minimum 6 years application programming; minimum 2 year systems programming; minimum 2 year experience in systems and architecture design
Advanced knowledge middleware concepts (RPC, MOM, Publish and Subscribe)
Intermediate knowledge of systems and application architectures
Intermediate knowledge of systems programming concepts on CICS, Windows or UNIX
Intermediate knowledge of web development skills and architecture
Strong analytical, problem solving, multitasking, and time management skills with consistent attention to detail. Advanced understanding of analytical techniques
Strong functional understanding of the assigned retail business area (logistics, credit, and so forth) and how it interacts with other areas of the business and detail processes. Overall understanding of the MST suite of systems and their interdependence is a plus
Strong understanding of emerging technologies and systems development best practices
Strong conflict resolution, negotiation, and consensus building skills
Advanced presentation and written and verbal communication skills. Ability to effectively communicate technical issues and solutions to all levels of business
Advanced PC Windows skills (MS Word, MS Excel, and MS Project)
Strong understanding of the MST Solutions Framework
Bachelor's Degree in Business, Economics, Mathematics, Psychology (I/O Psychology, Sociology, Information Technology, or Hard Sciences with a focus on research and analysis
3+ years of relevant consulting or industry experience
Proven experience effectively prioritizing workload to meet deadlines and work objectives
Statistical analysis experience (use of statistical software such as SPSS, SAS, Stata, MATLAB, R)
Experience developing or working with any of the following languages: SQL, Javascript, Java, CSS, HTML, HTML 5, PHP, or C
Experience working in the Amazon Web Services environment to provision and configure Linux and/or Unix environments, and web servers like Apache and/or HAProxy
Experience with relational databases such as MySQL, Oracle, DB2
Implementing, configuring and customizing Web Technologies (XML, HTML, AJAX, CSS, HTTP, etc.)
Create ServiceNow workflows to automate repetitious tasks that are manually performed by involved team members
Develop ServiceNow reports to assist the process and configuration management workflows
Support and enhance existing Customer Portals using ServiceNow CMS functionality including Jelly Script, UI Macros, custom Script Includes and roles
Direct, analyse, and prepare recommended changes in development, maintenance and system standards having critical, solution-wide impacts
Ensure that ServiceNow standard practices are utilised for all configuration and customisation
Provide insight and expertise into the ServiceNow configuration based on previous work experiences and education
Create technical documentation to support client handovers
Bachelor’s Degree and 3 or more years of experience in the Software Programming Applications area OR
High School Diploma or Equivalent and 5 or more years of experience in the Software Programming Applications area AND
Experience assisting with design, coding benchmark testing, debugging and documentation of programs
Experience working with multiple phases of software systems programming applications
2- years of experience directly with administration in ServiceNow
ServiceNow Administrator Certified
Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases. Understanding of database query language (specifically SQL)
Experience in development and support within JavaScript frameworks (i.e. AngularJS)
Demonstrate a strong understanding of one or more of the following ServiceNow technologies/modules: Project/Portfolio Suite, Incident and Change Management, Discovery & Asset Management, and Service Portal
Experience with PowerShell
ITIL Foundation Certified
Able to communicate complex technical concepts in great detail, clearly, to other technical people and non-technical people
3 to 5 years of experience in Client Facing Communications
Analyze, design, write program code, test, document, and implement functionally appropriately, technically sound, and well-integrated application systems in accordance with Customer requirements, and organizational methodologies and standards
Bachelor's degree in Computer Science, Engineering, Information Systems, and / or equivalent formal training or work experience
8 - 12 years of experience in Information Technology or business environment
Basic knowledge of technical / business environment
ITIL Foundations Certification Highly Desired
Demonstrates programming aptitude and ability for logical and abstract thinking
Ability to analyze and resolve problems of simple-medium complexity
Ability to manage projects using the organization’s project management methodology
Ability to work effectively in a strong Customer service / team oriented environment
With direction, analyzes and understands functions to be automated or modified, business needs, objectives, desired features, and input and output requirements
Analyzes, defines, and documents system requirements for data management, workflow, logical processes, hardware and operating system environment(s), and interfaces with other systems, internal and external checks and controls, and outputs
Creates and documents functional and technical specifications. Converts designs and specifications into computer code. Tests and performs quality assurance activities and assists senior and lead developers ensure the delivery of quality products and services
Analyzes and estimates feasibility, cost, time, compatibility with other systems, and computer capabilities. Researches and evaluates existing software and hardware tools and applications to assist in programming or to use as program platforms
Produces detailed system, application, data flow, and other documentation. Documents and, at times, performs training for end users in the application of the designed programs
Monitors application performance, making any changes to maximize the performance and reliability of new and existing applications
Performs all other related duties as assigned
Bachelor’s degree in a related, technical field required. (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)
One to two years of applications development experience
Familiar with Microsoft application development tools including one or more of the following: Visual Studio, C#, Visual Basic, Microsoft Office Applications, Microsoft SQL Server, Microsoft SQL Reporting and Integration Services, etc
Ability to develop, implements, test, and troubleshoot complex software applications
Ability to effectively work with people in other departments and/or outside of the enterprise
Healthcare industry background
ServiceNow Experience 1 – 3 years
ServiceNow Admin Certification
ServiceNow Scripting
ServiceNow Request Management skills
Ability to read, analyzes, and interprets general business publications, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers and employees
Ability to generate and test program code using Microsoft technologies and toolsets in a complex technical environment
Ability to work with mathematical concepts such as computer coding and statistical inference
Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Bachelor's Degree in business, human resources, communications, industrial and organizational development/psychology or a related discipline
ServiceNow Configuration Management
ServiceNow Work Management
ServiceNow Problem Management
ServiceNow System Administrator
ServiceNow Release Management
1+ years of relevant experience in an industry or consulting team-oriented environment in corporate operations, management and/or human resources-related fields
Microsoft Powerpoint
Experience with HRIS Systems
Experience working with ServiceNow
ServiceNow Problem Managment
4+ years of experience with software design and development
BS degree in CS or Engineering
Experience with AWS
Experience with other ITSM platforms, including Remedy and Siebel
TS/SCI clearance
ServiceNow Certified Application Developer Certification
ServiceNow Certified Implementation Specialist Certification
ITIL v3 Foundations Certification
Responsible for ServiceNow technical design, development, documentation, system maintenance, system deployments, and version control
Work closely with ServiceNow product managers, business systems analysts, system administrators and cross functional experts as needed
Reliability, dependability, and strong motivation to respond to requests quickly
Manage multiple requests, assess priorities, and achieve solutions under deadlines
Flexibility regarding work schedule to meet position needs outside of regular business hours
Ensure security, integrity and consistency of critical user and business partner data
Proven experience as a key technical resource leading the development and implementation of ServiceNow solutions
In depth experience will all levels of the development lifecycle process
Experience working with global, enterprise SaaS environments and expertise in Web Technologies (XML, HTML, JavaScript, Web Services, CSS, etc)
Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions
Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work
Highly skilled and proficient in using development tools with the analytical and problem solving skills necessary to troubleshoot and provide user support
Solid technical aptitude and understanding, including ability to quickly learn new
Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions
Strong knowledge of enterprise IT architecture and relational databases
Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization, as well as with the business and other technical teams
5+ years application design and development experience
3+ years experience administering, configuring, developing, and customizing ServiceNow and related integrations
Bachelor’s degree required, preferable in Computer Science, Information Technology or Engineering Application Development
Present passionate, persuasive, strategic, and technically competent subject matter expert expertise to our clients and vendors, paving a path to solutions around ServiceNow
Build, configure, test, and document technical hardware and software solutions in the WWT Advanced Technology Center (ATC), to provide live demos to clients and vendors for executive briefings, marketing events, and more
Provide Field Enablement in the way of customer support and training regional engineers on how to support and demo the solutions you are responsible for
Understand and articulate additional drivers, challenges, inhibitors, and conditions driving cloud and similar next-generation technologies within a Customer’s environment
Act as a Trusted Advisor in an objective role to provide the best solution for the customer based on their current and long term business requirements
Collaborate with WWT account teams, solution architects, and OEMs to define solution requirements, and/or enable functional teams of WWT resources and OEM partner resources to meet customer requirements and priorities
Proactively maintain a considerable technical and functional knowledge of evolving market solutions and offerings
Act as a Technical Lead with the OEM partner, including maintaining certifications and ensuring our company meets the technical requirements for the vendor partnership
Collaborate effectively with ServiceNow Administrators and Developers to craft solutions and handle general updates and configuration changes/requests
Conducts investigation activity/research and gives technical advice to the adoption or integration of existing and new enterprise applications
Follow Change Management process
50% of this work will be performed in a billable capacity
3+ years experience developing on the ServiceNow platform
Configuration/Customization of the ServiceNow system, including creating workflows
Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
Use scripting tools and ServiceNow functionality create script to automate rote tasks being done in ServiceNow
Perform integrations and process automation using ServiceNow Orchestration
Gather specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation
Load, manipulate and maintain data between ServiceNow and other systems
Work with IT managers to generate views and reports as needed
Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
3 years of directly-related work experience in ServiceNow
BS in Computer Science, or equivalent work experience in a work related field/discipline
Knowledge of Active Directory / LDAP
Knowledge of disciplined software release build/deploy processes
Knowledge of integrating with internal and external applications and systems
Knowledge of cross-browser and platform compatibility requirements including IE rendering issues
Knowledge of Javascript, HTML, CSS and good web design practices
Ability to effectively communicate with all levels of the organization
Ability to demonstrate analytical and problem solving skills

IT Servicenow Developer Resume Examples & Samples

2 years experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment
Able to work in an agile team environment and with minimal supervision
Understanding of Configuration Management as it relates to ITIL
Web Services Integration (SOAP, REST, and JSON)
Experience implementing systems using the Agile/Scrum methodology
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
Experience with extending the ServiceNow schema to custom applications
Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc
Understands technical and functional design requirements related to ServiceNow
Create and manage scripts and workflow
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
Experience with relational databases (e.g. MySQL, Oracle)
A fundamental understanding of ITSM, ITIL or CMDB
Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
Experience with ServiceNow's ServiceWatch and/or Discovery tools
Certified App Dev or Certified Advanced System Admin
System Implementation Specialist Certification
ServiceNow Certified Scripting in ServiceNow
ServiceNow Certified Orchestration
Bachelor’s Degree in a Computer or Engineering related field or the equivalent combination of education and related experience
Broad experience developing in ServiceNow, including developing in JavaScript and implementing integrations utilizing WebServices
Experience implementing custom applications in ServiceNow
Comprehensive knowledge implementing, maintaining, and/or supporting integrated computing environments in an enterprise environment
Proficient verbal and written communication skills necessary to effectively explain, present and document technical solutions, and influence customers.,
Demonstrated ability to advise and recommend technical approaches and solutions
Ability to effective manage concurrent technical tasks with minimal instructions and supervision
Demonstrated ability to work independently with a high degree of maturity, discretion, and judgement
Experience with ServiceNow Team Development
Certified ServiceNow System Administrator
Experience with ServiceNow Discovery and/or ServiceMapping
Bachelor’s Degree in a Computer or Engineering related field or equivalent combination of technical training and experience
Significant experience developing in ServiceNow and JavaScript and implementing workflows in ServiceNow
Extensive experience implementing custom applications in ServiceNow
Experience implementing maintaining and/or supporting highly advanced integrated computing environments in an enterprise environment
Highly advanced knowledge of and recognized as an expert with experience serving as a technical leader in the agile development process utilizing the SCRUM module in ServiceNow
Extensive experience and known authority designing and reviewing code
Demonstrated verbal and written communication skills necessary to effectively explain and present technical solutions
Experience assuming responsibility with minimal instructions and supervision with a high degree of maturity, discretion and judgement
ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, and Service Catalog
Extensive experience in Service-Now tool Customization and Development
Experience in handling Enhancements/Defects in Service-Now modules
Experience in integrating with Service-Now
Strong technical knowledge in Service-Now Tool OOB (Out of the Box) Concepts like Client Scripts, UI Policy, UI Actions, Business Rule etc
Ability to provide technical solutions
Strong business Analytical Skills
Strong ITIL process implementation Knowledge
Expert on Service-Now industry best practices processes
Deep understanding of Service-Now tool with large implementation experience
Preferred: Service-Now Implementation Certification, ITIL v3 certification and Service-Now Admin Certification
Experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications
Strong technical knowledge of all ServiceNow modules
Good hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services
Effective time management, team handling and organizational skills Responsibilities
Prepare overall architecture for ITSM implementation using ServiceNow
Develop solutions in ServiceNow, prepare estimates and work on capability presentation, Proof of Concept
Understand functional, technical, and business requirements and then turn those requirements into a successful implementation
Very good verbal and written English communication skills
4+ years working within a large enterprise on implementation initiatives
Responsible for designing, implementing and supporting customization and integrations enterprise tools, specifically for tools in Service Management space - ServiceNow, ADDM, Troux(TPI), ILMT, Flexera
Coordination with customers for the design, build and production readiness of infrastructure solutions and the development of valid business cases
Coordination with Technical Services lines to ensure implementation of best practices for infrastructure governance, architecture, engineering, production support and service Management
Ensures consistent delivery of superior technical solutions
Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies
Continually defines ways to increase customer satisfaction and deepen client relationships
Basic Requirements
More than 7-10 years professional experience as subject matter expect in one or more of following tools - ServiceNow, ADDM, Troux(TPI), ILMT, Flexera
Hand-on experience with designing and implementing integrations across disparate tools
Experience with scripting tools to automate routine tasks in COTS products
Experience in championing change and effectively managing project/program implementation
Expert knowledge of technical project management, project implementation, infrastructure engineering
Advanced skill in communications and leading teams in a matrix environment
Assess new third party technologies and internal customizations
Documentation of Engineering Solutions and Designs
Experience with relational database - MSSQL, Oracle, DB2
Experience with scripting languages - javascript, perl, python, shell scripting
General understanding of key IT components - LDAP, Networking, firewall, load balancing, Federated Identity
Exposure to varied operating systems - UNIX, Linux, Windows
Infrastructure architecture experience is preferred
Master degree preferred
Articulates technical concepts using easily understandable business language
2-3 years developing on configuring ServiceNow platform (Incident, Problem, Change, Service Request, Knowledge, Discovery, Mid Server)
3-5 years' experience with Object Oriented Programming (Java, preferably)
Angular.js or Bootstrap.js experience
Experience working with other SaaS applications
Able to work independently and with minimal supervision
Ideal candidate must be self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
B.S. degree in Computer Science, MIS or equivalent preferred
ServiceNow Technology and Architecture
Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform and integrations with external systems
Implement technology specific best practices and standards
Translates requirements into functional and technical requirements
Design and develop extensions to Service Now data model in support of requirements towards AMDB and CMDB, SACM and other modules
Review and refine designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results
Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments
Evaluation new features and produce comprehensive analysis and recommendations
Provide 2nd/3rd level ServiceNow support, resolve incidents
Minimum of 3 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management; At least 2 year of experience with ServiceNow
Strong working knowledge in all aspects of Service Management, Asset and Configuration Management and ITIL practices
Strong working knowledge in each of the following: ServiceNow, JavaScript, web services, JDBC and distributed computing
Design and development of RDBMS systems specifically with Oracle SQL
Familiarity with Unix, Linux, Shell Scripting
Practical experience with agile methodologies/tools
Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
Experience with leading a geographically separated customers and onshore/offshore teams
Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information
Works on a team or independently
College diploma or university degree and/or 10 years equivalent work experience
Minimum 3 years hands on development and implementation experience with ServiceNow
Experience with database concepts and system management
Minimum 8 years of technology development experience
Minimum 5 years’ experience developing in JavaScript, HTML, CSS, Web Service (SOAP/REST) and SOA technologies
Minimum 2 years’ experience managing projects
Knowledge of mobile web technologies
Strong experience in project management
Extensive problem solving, organizational and project management skills
Strong relationship and people management skills
Extensive experience with standard desktop tools, including Microsoft Office
Ability to handle multiple priorities, while meeting deadlines
Team building and collaborative leadership skills to build consensus solutions
Prior hands-on work experience working on development projects run using an Agile methodology
Prior hands-on work experience utilizing DevOps practices
Work experience with emerging technologies such as robotics or artificial intelligence
Provide Effort Scope for Work Products and developing schedules for deliverables
Effective Communication skills, independently driving Requirement Clarification and other IT development phases
Strong communication skills, Self-motivated, ability to multitask
Attend the project related meetings
Application Support and Maintenance, meeting the defined SLAs
Identifying and documenting root cause analysis
Communicate well across support teams (Other Application Support Teams)
Provide Status reports as required
Develop complete understanding of applications Supported and Maintained
Contribute to Continuous Improvement initiatives to improve systems and process efficiencies
Provide monthly reports for Services Capacity/Ops review
Ensure documentation is complete and up to date
Good understanding of web based application Architectures and Application interfaces
Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Runbook Automation, Workflow development, service-now administration, Reporting in ServiceNow, SQL, Database view in ServiceNow is preferred
Proficiency with Java Script, jQuery, AJAX, XML, MySQL, HTML, CSS

Managed Services Servicenow Developer Resume Examples & Samples

Configures and customizes the ServiceNow system, including creating workflows, custom UI, groups, roles
Utilizes MID server, web services (SOAP and REST), email and other relevant technology to integrate with externally hosted customer applications with ServiceNow
Provides technical leadership to all areas of business
Researches capabilities of the ServiceNow platform, provide recommendations and implement solutions to meet business requirements
Manages production and non-Production (Dev, UAT) instances
Monitors health, usage and overall compliance of the application
Collaborates with business users, product owner and ServiceNow team to establish specifications and agree on timeframe for completion of assigned requests
Creating and configuring Notifications, UI Pages, UI Macros, Formatters, etc. in ServiceNow
Implements new ServiceNow modules based on the needs of Lennar
Authors and maintains technical documentation
Analyzes user requirements to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
Responsible for the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current
Supports all future releases and provides updates to software as required based on feedback from users
Maintains an understanding of ServiceNow modules and software licensing functionality
2+ years ServiceNow working experience including development, design and implementation

Servicenow Developer Intern Resume Examples & Samples

Testing – ensure all software errors are identified and corrected
Quality Assurance - ensure all aspects of work meet customer expectations and company quality standards
Communication – ensure ServiceNow team is quickly informed of issues
Support – assist with resolution and reproduction of user software problems
Team Support -- assist with incident resolution and core data maintenance
Development Support -- work with Enterprise Support Services Tools Team to correctly deploy code among environments
Project Management -- assist with documentation and design
Data Entry -- tie contract data to software
Reporting -- gather requirements and generate reports based on specific data and filter requirements
Documentation – update current documentation or develop documentation for new processes
Must be pursuing Bachelors or Masters Degree from Accredited University or College
Strong analytical and organizational skills are a must
Excellent communication skills, both verbal and written, are a must
Ability to handle multiple tasks and priorities
Ability to work well with others in a team environment
Strong computer skills in Microsoft Word, Excel, PowerPoint, and Access
Familiarity with Google (Gmail, Docs, Sites, Groups) is a huge plus
Be flexible and exercise high level of discretion and latitude in completing tasks
Evidence of self-directed efforts to improve technical skills
Experience administering SaaS applications
Experience configuring and maintaining a workflow management system
Experience implementing ITSM principles and/or ITIL processes (e.g. Incident, Change, Problem, Asset, Configuration, Service Catalog, etc.)
Evidence of relevant industry certifications (ITIL, HDI, DevOps, Lean IT, etc.)
Experience with Web technologies (XML, HTML, Javascript, Web Services)
Experience in the management and administration of information technology services
Experience reporting on the delivery of information technology services
Work experience in a higher education environment
Design, Implement, integrate and support the ServiceNow platform
Maintain documentation and change control
Act as subject matter expert for the platform
Develop applications and workflows within ServcieNow to support IT and other departments
Maintain and update the corporate service catalog
Manage product patch and upgrade testing and scheduling
IT Configuration Management -
Bachelor’s degree in Computer Science, related IT field or a minimum of 3 years of equivalent recent experience
Strong understanding of ITSM best-practice processes, with 5 years of Configuration Management and Asset Management experience
Minimum of 3 years of experience developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, Service Catalog, etc
Strong knowledge of the ServiceNow data model and relationships such as CMDB, Asset, etc
Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment
Hands-on experience integrating multiple data sources into a unified ServiceNow CMDB as well as integrating data between ServiceNow instances
Hands-on experience supporting and maintaining production systems and services
Strong knowledge of AngularJS, JavaScript, Web services (JAX-WS, JAX-RS, SOAP, and REST), JMS, JSON, internet protocols (http, https, ftp, etc.), SQL database/JDBC integrations
Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Certification a plus
Ability to review functional requirements and determine the type of integration work that is needed based on the business needs
Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology and/or integrating with diverse application systems
Strong interpersonal skills including team collaboration, leadership, presentation, organizational
Strong communication skills (written and verbal). The position will require constant interaction with business partners, management, and systems technologists
Strong organizational skills, resourcefulness and attention to detail, along with the drive for excellence

Lead Servicenow Developer Resume Examples & Samples

Ensures the viability of IT deliverables. Recommends development options, including design, build/buy, and vendor purchase. Approves the team's technical deliverables. Conducts testing, including functionality, technical limitations, and security
Identifies potential solutions, including the cost/benefit of each option. Approves technical solutions proposed by team members. Elevates complex technical issues to IT experts, including architects and vendors. Resolves technical problems discovered by testers and internal clients. Responds to and resolves technical issues in a timely manner. Researches issues and performs root cause analysis
Maintains a current and working knowledge of IT development methodology, architecture design, and technical standards. Mentors IT staff and identifies training needs. As new standards are instituted, ensures their usage by team members. A Technical Lead II should be able to perform as a Developer III
Communicates with other technical leads, IT groups, and clients so they understand the project's technical implications, dependencies, and potential conflicts. Evaluates the impacts of change requests on own/shared technologies and effectively persuades and influences others on ideas
Identifies opportunities for continuous quality improvement of technical standards, methodologies, and technologies
For teams without a BSA, performs this staff member's duties, including interviewing business liaisons to diagram process flows and to write functional requirements. In the absence of the project manager, performs this staff member's duties, including coordinating daily systems analysis and development activities
Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Thoroughly understands and complies with Information Security policies and procedures, and verifies deliverables meet Information Security requirements
Eight years experience in technical specialty. For development technical leads, includes three years' developer experience
Strong, demonstrated analysis and problem solving skills
Full product life cycle
IT vendor product assessment
Architecture design
Technical standards and deliverables
Migration and integration
For development only: Production acceptance (including elevations), data modeling, data sharing, reusable components, and related advanced development practices
Expert knowledge of one or more IT platforms
See Comments section for the requirements for this posting
For development only: Expert knowledge of one or more development tools and programming languages
See additional information for the specific requirements for this posting
Strong written and oral communication skills, preferred
For development only: Expert knowledge of one or more testing tools, performance tools, and scripting languages, preferred
Development of new request items in the catalog as well as the creation of new task based workflows that can support cross team engagement
Expertise in ServiceNow Technology; proactively using the most current technology to deliver a high quality product to facilitate and support client service and improve efficiency
Design solutions and implement ServiceNow in a way that is simple, intuitive and easy to and will meet business requirements
Participate and collaborate in requirement analysis, Quality Assurance (QA), User Acceptance Testing (UAT), and deployments, as well as sprint planning and strategic short term and long term roadmap
Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively
Manage multiple requests, assess priorities, and achieve solutions under deadlinesSearch Jobs US
Work closely with clients, project managers, and systems management team to clearly
2-5 years of experience as a ServiceNow developer
Bachelor’s degree in Computer Science, Computer Engineering, MIS or related field
Thorough knowledge of ServiceNow – deployment, implementation, integration
Drive business solutions from inception through solution implementation
Identify and invent novel solutions to challenging technical problems and provide requested enhancements to existing ServiceNow applications
Translate functional specifications into logical, component-based technical designs
Develop and deliver customized portal web pages in ServiceNow
Experience working in and managing multiple update sets and coordinating their promotion
Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
ServiceNow Developer or Implementation certifications
ServiceNow System Administrator Certification preferred
Technical expert in ServiceNow with a minimum 3 years working experience as Administrator and Developer and 5 years overall in IT
Expertise in ServiceNow scripting including JavaScript and Jelly Script
Basic understanding of ITIL v3 methodologies
Knowledge of LDAP/Active Directory
Experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog, Configuration Management Database, Asset Management)
Experience with agile software development methodologies (e.g. Scrum)
Strong analytical, problem solving, organizational and planning skills
Certified ServiceNow Administrator preferred
Background and experience with Tableau and Alteryx Required
5-7 years in a technology related field
Demonstrated ability to work independently and team environments
Ability to analyze complex situations, negotiate and position solutions towards Maritz strategic plans, excellent execution skills
Technical lead for development / implementation / integration of technology solutions
Minimum of 1 year of ServiceNow development experience (preferably with versions Geneva or above)
Minimum 3 years of JavaScript development experience
Minimum of 1 year AngularJS/Bootstrap experience
Experience developing ServiceNow applications from business requirements and/or technical design documents
Experience with service portal development
Expertise in Web technologies (Web Services, XML, Java)
Experience with 1 or more full lifecycle implementations
1-3 years of design and delivery of technical solutions based on the ServiceNow platform
3-5 years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow ITSM platform
ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the
System/Process Automation (Orchestration) experience
Experience developing in Javascript, HTML, CSS and XML
Excellent communication skills
Leadership skills in technical initiatives
BS or BA degree in computer science, or equivalent experience
Mortgage and/or Financial Services industry experience is highly preferred
Any recognized IT certifications considered a plus (MCP, MCSE, etc.)
ServiceNow Administrator Certification (Helsinki or Higher)
Experience working with REST and SOAP services
Experience in architecting and developing with SOAP and REST web services, open API development
Strong understanding of ServiceNow orchestration manager
Designing, creating and implementing workflows, scripts, packages and functions
Provide 24 x 7 on call support as part of a scheduled rotation with other team members
Build and modify systems to meet project and user requirements
Provide advanced troubleshooting for applications and systems
Monitor and fine tune application to achieve optimum performance levels
Deploy, integrate, update, customize and administer the ServiceNow platform to meet client needs
Provide day-to-day support of the ServiceNow platform including: scripting, configuration, integrations and administration
Comply with systems development standards, procedures, guidelines, priorities, and schedules
Develop and manage operational and reporting metrics for ServiceNow
Develop and/or coordinate the installation of upgrades and/or service packs, testing of such upgrades and general maintenance
Research systems and/or programs to determine causes of failure or poor operational performance; then define, test and implement detailed solutions
Lead and assist with all technical aspects of solution delivery including
Experience in ITIL service management processes, with practical knowledge and experience in the Service Operation lifecycle processes
Good communication and interpersonal skills that enable working relationships to be developed at all levels
Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
Experience in continual service improvement process, planning, and reporting requirements
Experience in managing situations and stakeholders
Proven thought and intellectual leadership skills
Embraces change and is a self-starter
Values that nurture a culture of collaboration, honesty, integrity, and excellent customer service
Excellent thought leader and motivator with the ability to achieve results
Attention to details and effective time management skills
Ability to handle concurrent tasks with appropriate priority and autonomy
Experience working in virtual teams and with multiple time zones
Strong customer service and excellent verbal/written communication
At least 4 years (extensive) of experience in IT operations or ITSM with progressive increase in responsibilities
Demonstrated experience in successful delivery of ITSM methodologies and Service Management platform technologies
Broad based foundation of IT knowledge with an advanced technical understanding of client/server technologies, application management, networking and security principles
Knowledge of SDLC, Agile, & SCRUM
Experience with ServiceNow System administration, System Integration, or System configuration
2+ years of ServiceNow experience in large, complex IT organizations
3+ yrs. work experience in a technical role, preferably in a client service market
2+ years’ experience in administration and development of ServiceNow in enterprise environments sys admin certification preferred
Bachelor’s degree in Computer Science, Engineering or other relevant field
Advanced competency in ServiceNow scripting (JavaScript, Powershell, Glide, Perl, KSH)
Well-versed in front-end programming languages: Bootstrap, AngularJS, Ajax, HTML/CSS, Web Services and .NET
Ability to adapt to changing requirements throughout the development lifecycle, and work with a variety of personalities and styles
Ability to work directly with customers for training, development and architecture
Willingness to collaborate with development team members while creating and building solutions
Working knowledge of Active Directory, LDAP, and relational databases
Technically savvy and able to configure or build applications that meet customer needs
Motivated self starter
Strong customer service and excellent verbal/written communication skills
Conduct one’s self in professional manner when collaborating with both clients and cross-functional teams internally
Understand full application lifecycle
ServiceNow Certification (Administrator and/or Integration)
Service Portal
ITIL Foundation V3 or 2011 certification
Multiple ServiceNow Implementation and Integration Experience
Service platform integration experience
Familiarity with ServiceNow: ITSM, Orchestration, Performance Analytics, and HR Service Management modules
6+ years of relevant consulting or industry experience
2+ years in a technical or functional lead role
Experience mentoring and coaching others
Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
Experience managing senior-level client relationships
Pre-sales, proposal, and RFP experience
Recruiter can add bullet points
Active TS/SCI clearance with Polygraph is required
ServiceNow Configuration Management experience required
Amazon Web Services, Business Process Modeling, HTML5, CSS, JavaScript and AngularJS experience required
6+ years experience in application development, or an equivalent combination of education and work experience
2+ years experience in ServiceNow development
UI/UX design
Good verbal communication skills. (Mandatory)
Available to be on site. (Mandatory)
Strong IT Service Mgmt Experience (Helpful)Search Jobs US

Junior Servicenow Developer Resume Examples & Samples

Convert business requirements into ServiceNow applications and workflows
Design, build, test and launch custom ServiceNow applications, forms and tables for the fulfillment of business needs
Perform ServiceNow administration responsibilities, including (but not limited to) platform upgrades, deployment of stock applications, maintenance and troubleshooting of the ServiceNow platform
Develop and deliver training programs relevant to Service Now use and administration at WGU for administrators and end users
Analyze business processes and develop technical specifications for process optimization in Service Now
Act as on-call support for issues impacting the WGU ServiceNow instance
Build custom integrations between ServiceNow and other WGU tools and products
Support the team in ServiceNow operations like User/ Group administration, reporting, Metrics, SLAs, etc
Leverage both proven and innovative technology approaches to solve challenging business problems
Provide technical assessments, written documentation and technical expertise
Contribute to continual service improvement by leveraging personal knowledge and best practice in solving complex business problems
ITILv3 Foundations Certification
Experience implementing scripted web services in ServiceNow
1+ year ServiceNow User experience (some development experience is preferred, but not required)
Strong understanding of the ServiceNow platform, including: core ITSM tables, Glide, scripting, and development methods are preferred
Requires a Bachelor’s degree in Computer Science or related area. In lieu of Bachelor’s degree, extensive familiarity with the field’s concepts, practices and procedures is required
4+ years of ServiceNow development / implementation / administrative experience
Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.)
Experience working with databases (MySQL, Oracle, SQL Server, etc.)
Experience working with large global / multinational corporations
Experience integrating internal and external (SaaS based) applications
Exposure to Identity Management and Single Sign on/Active Directory integrations
Superior attention to detail with excellent written and verbal communication skills
Ability to understand complex business needs and adapt appropriately
Ability to learn and adapt to new technologies applicable to the ServiceNow platform
Certified ServiceNow Administrator, Certified ServiceNow Implementation Specialist
ITIL v3 Certification or equivalent practical experience
Relevant software development certifications
Understand and analyse functional and technical design requirements for the ServiceNow Asset Inventory Project
Integrate ServiceNow with other corporate applications via Web Services, Mid Server, Email, etc
2 - 3 Years of experience in Java scripting, Web application & Service-Now development
ServiceNow System Administration Certification is desired
Participate in full SDLC, including business analysis, software build, test, peer review, QA, documentation, and release
Provide user support when necessary
CMDB or Service Portal coding experience is a big plus

AEP Servicenow Developer Resume Examples & Samples

3 years experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change and Service Catalog
Experience with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, Perl, HTML or HTML 5
Must possess good leadership skills and can drive the team members to achieve the goals
Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment
Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design

Related Job Titles

Servicenow Developer Resume Sample

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Work Experience

Four years of experience in Information Technology, including three years as a
Provide cost and time estimates for assigned work packages to support the development of time tables and project plans
Coordinate coding, testing , implementation, integration and documentation of solution
Provide solutions that potentially impact other dependent projects and applications
Ensure that errors are detected to avoid production outages
Define technical specifications and solutions through the analysis of requirements
Configure, develop and unit test new functionality or bugs on the ServiceNow platform
Perform level 3 support on ServiceNow to identify issues within the code, working in partnership with other team members to resolve them within the agreed SLAs
IT Service Management and IT Infrastructure Library in ServiceNow
Incident management, change management, problem management, configuration management, asset management, and other ServiceNow applications
Database view, scripted REST API, inbound and outbound API, UI scripts, business rules, widget, and other ServiceNow Applications
Global and scoped glide components, including GlideRecord, GlideAggegate, GlideSystem, and GlideDateTime
Workflow configuration, scheduled task, service watch, and other ServiceNow automation and orchestration features
Angular, Bootstrap, Java Scripting, HTML, and CSS
Working with SNOW SME, built and engineer solutions that add value to the IT Service Management organization
Implementation of ServiceNow core modules and applications
Performs day-to-day, after-hours, tactical, and strategic efforts associated with ServiceNow
Work effectively within a SCRUM team and focus on sprint goal delivery
Design and develop the platform with self-service, automation and performance in mind
Develop using the defined best practices and standards
Assist in the research process and function related to assigned tasks
Meet with users to problem solve and define needs and requirements
Assist in identifying and analyzing system solutions available through ServiceNow
Review options with users and agree on design
Assist in the preparation of technical specifications and documentat meeting departmental guidelines
Perform additional analysis as needed during development and testing for tasks

Professional Skills

Excellent open and proactive written communication skills with focus on grammatical and usability skills
Strong javascript and SQL programming skills and experience
Excellent verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, including senior leadership
Strong written and oral communication and facilitation skills to effectively work in a global environment
Excellent interpersonal skills and ability to work effectively with staff at all levels
Excellent written, verbal, listening, communication & interpersonal skills
Strong documentation & record keeping skills, with attention to the SDLC

How to write Servicenow Developer Resume

Servicenow Developer role is responsible for servicenow, technical, development, design, programming, interpersonal, advanced, troubleshooting, analytical, integration. To write great resume for servicenow developer job, your resume must include:

Your contact information
Work experience
Skill listing

Contact Information For Servicenow Developer Resume

The section contact information is important in your servicenow developer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

First and last name
Telephone number

Work Experience in Your Servicenow Developer Resume

The section work experience is an essential part of your servicenow developer resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous servicenow developer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular servicenow developer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Servicenow Developer resume experience can include:

Excellent analytical and problem-solving skills, excellent communication skills
Excellent analytical and logical thinking skills
Excellent inter-personal skills including the ability to work with individuals at all levels of the organization
Excellent communications, presentation, listening and negotiation skills
Strong SQL and relational database design skills, especially as pertains to Microsoft SQL Server and Transact SQL
Solid web application & web services development skills

Education on a Servicenow Developer Resume

Make sure to make education a priority on your servicenow developer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your servicenow developer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

School you graduated from
Major/ minor
Year of graduation
Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Servicenow Developer Resume

When listing skills on your servicenow developer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical servicenow developer skills:

Solid understanding of the ServiceNow APIs and web services + experience/skills in supporting ServiceNow with multiple integrations / interfaces
Self-motivated, can work independently or as part of a team, able to learn quickly, meet deadlines and demonstrate problem solving skills
Excellent analytical and problem solving skills to resolve technical issues
Problem solver – strong analytical and decision making skills
Highly motivated to succeed, team player, fast learner with strong problem solving skills
Strong technical and UI/design skills such as required for Service Portals

List of Typical Experience For a Servicenow Developer Resume

Experience for senior servicenow developer resume.

Strong organizational skills, excellent written and verbal skills
BS or equivalent + 9 yrs related experience, or MS + 7 yrs related experience or the equivalent combination of experience/education
Demonstrated skills in Microsoft office (Word, Excel, Outlook)
Good communication skills: Ability to communicate ideas in both technical and user-friendly language
Strong verbal, written and interpersonal communication skills in the English language

Experience For Lead Servicenow Developer Resume

Good quantitative analytic skills, ability to work with large data sets
Excellent communication skills with technical and non-technical team members
Proven experience delivering production-quality server side applications in a professional software engineering role, developing in Java platforms
Demonstrated experience with designing and configuring architectural solutions in the Service Now ITSM tool (Jakarta Release)
Prior experience in a consulting firm or working with clients

Experience For Servicenow Developer Intern Resume

Have a passion for software development and problem solving skills
Unit and functional testing skills
Standard coding skills - HTML, CSS
Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
Project management or development lifecycle skills beneficial
Experience with ServiceNow Catalog, Change and Incident development experience
Solid experience across Design, develop and test ServiceNow based ITSM solutions

Experience For Junior Servicenow Developer Resume

Solid Hands on experience in Javascript, VSTS, Web Technologies (XML, HTML, JavaScript, Web Services, REST/SOAP and of working in a SaaS environment.)
Service Now experience with 10 + yrs of ITSM tools experience
Demonstrated knowledge of LDAP/Active Directory, and relevant IT architecture experience
Good experience in agile software development (scrum)
Demonstrate strong sense of responsibility
Scripting/Reporting experience is highly recommended eg: Javascript, Angular, Jelly, HTML, Node.js, .Net, MS SQL
Experience working with or developing in any one of the following programming languages: JavaScript, PHP, C#, Java, Perl, HTML or HTML
Experience creating and maintaining customer facing portals using the Self Service Portal framework in ServiceNow
Experience administering, configuring, developing, and customizing ServiceNow and related integrations

Experience For Servicenow Developer, Mid Resume

Experience managing/leading teams and leading architecture design reviews with internal, offshore, and third party development teams
Experience developing and configuring ServiceNow modules including PPM
Experience in the following areas: Active Directory, Single Sign-on using: SAML 2.0
ErviceNow development experience (including some or all of the following: Core ITSM applications, Business Rules, Client Scripts, Custom Apps)
Extensive experience configuring the ServiceNow platform, including scoped applications and the service portal
Strong knowledge of PowerShell and Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.)
Experience (3-5 years) developing applications utilizing JavaScript or GlideScript
Experience (3-5 years) Implementing and maintaining ITSM Tools

Experience For Servicenow Developer, Senior Resume

ServiceNow scripting experience using JavaScript, Jelly, Glide, HTML, CSS, XML, SOAP, and Web Services
Experience creating and configuring Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs
Experience patching and upgrading ServiceNow to recent releases
Experience enhancing the Service Catalog Portal and customizing service catalog requests
Experience working in challenging and ambiguous environments

Experience For Managed Services Servicenow Developer Resume

Experience delivering projects using an Agile methodology
Experience in designing and/or defining infrastructure ‘services’ in a financial services company
Demonstrated understanding of agile methodologies and modern programming techniques
Experience with monitoring applications including but not limited to ScienceLogic EM7
Experience working with the ServiceNow platform and developing workflows, automation activities, and dashboards
Thorough knowledge and hands-on experience developing web applications using JavaScript, CSS, Bootstrap and Angular

Experience For IT Servicenow Developer Resume

Have good knowledge on debugging and testing
Experience presenting and conducting demo reviews with client stakeholders
Create workflows in order to enable the tooling to provide strong insights and overviews in an ever evolving organization
Recent experience in design, coding, testing, implementation, and documentation of Service Now
Good understanding of testing frameworks

Experience For AEP Servicenow Developer Resume

Service Now - experience designing and developing within the service now environment
Prior web development/interface integration using HTML5, Javascript, CSS3, JQuery, AJAX, Jelly Scripting
Previous experience writing Policy/Procedure regarding ITSM best practices
Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc
Experience integrating systems using REST and SOAP web services
Experience working with ServiceNow support and opening of HI incidents/requests/enhancements
Experience with ServiceNow development languages including Angular J, Glide records, Java Code, Javascript, and native scripting platform languages
Experience in gathering requirements and implementing them

Experience For Servicenow Developer Lead-multiple Locations Resume

Experience in working in an agile environment following agile practices
Hands-on experience developing using JavaScript
Strong working knowledge of ServiceNow ITOM Jakarta components such as Discovery, Service Mapping, Cloud Management, Event Management, and CMDB Design
Experience with supporting clients in ServiceNow operations like User/ Group administration, reporting, Metrics, SLAs, etc
Demonstrable Experience with working on SaaS based tools like ServiceNow with focus towards implementing ITIL practices
Provide informal mentoring to less experienced staff
Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP), PowerShell, SaaS applications, network operations
Experience in documenting code and processes in a clear and efficient manner

List of Typical Skills For a Servicenow Developer Resume

Skills for senior servicenow developer resume.

It is highly desired that candidates have worked in a client-facing environment previously and possess strong interpersonal skills
Strong English speaking and written communication skills with focus on customer service
Good written and oral communication/interpersonal skills
Excellent ServiceNow development and administration skills
Demonstrated ability to effectively absorb information from various sources, then analyze and examine data in detail, and draw appropriate conclusions

Skills For Lead Servicenow Developer Resume

Excellent hands-on ServiceNow configuration and development experience with a proven track record of implementing solutions on the ServiceNow platform
Demonstrated experience in identifying complex problems, reviewing information to develop and evaluate options then implementing solutions is essential
Expert debugging, testing, and problem solving skills
Possess the skills required to produce software, including requirements gathering, design, development, testing, and implementation
Extensive debugging, testing, and problem solving skills
Experience using scripting/coding languages (i.e. JavaScript, CSS, and HTML, Angular JS) or software development experience

Skills For Servicenow Developer Intern Resume

Experience in designing and developing software components and having a very strong service oriented background
In addition, organizational and problem-solving skills, a can-do attitude and the ability to adjust to changing requirements are essential
) of demonstrated experience administering the ServiceNow product to include upgrades and patching
Strong communication and customer facing consulting experience
Prior experience implementing and deploying the core suite of ITSM applications (Incident, Problem, Change, Domain Separation)

Skills For Junior Servicenow Developer Resume

Experience of Extraction Transaction and Loading (ETL) tooling strongly desired
Strong working experience in workflow design and implementation
Strong experience in user testing and project management
Demonstrated experience with application development using multi-tenant
Demonstrated experience with creation of complex applications on the ServiceNow platform, including usage of ServiceNow’s client and server side APIs

Skills For Servicenow Developer, Mid Resume

Application development and programming skills
Experience in working a large scale development work on Servicenow Experience in IT Service management Implementation of Servicenow
Experience with IT Service Management applications including but not limited to ServiceNow. Experience with Domain Separation in ServiceNow highly desirable
Experience with Java/J2EE and JavaScript including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience
Strong understanding of ITSM best-practice processes, with 3 years of IT Service Management experience
Extensive skills in data acquisition and integration, including SOAP and REST
Prior experience developing solutions across the ServiceNow platform that leverage the automation and integration capabilities of ServiceNow
Proficient in project Management skills to be able plan development timescales and delivery phases

Skills For Servicenow Developer, Senior Resume

Expertise in Design/Architecture and Development skills
Previous experience in ServiceNow development, configuration and administration experience in an enterprise environment
Demonstrated experience with ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on and web services integrations
Advanced analytical and problem-solving skills to contribute creative solutions to complex problems in cross-organizational efforts
ServiceNow development / implementation / administrative experience Experience working with web technologies (JavaScript, SOAP)
Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills
Experience in prioritizing a complex and diverse group of projects; balancing project deliverables while supporting daily operational stability

Skills For Managed Services Servicenow Developer Resume

Risk management experience 1+ years’ experience
BS or equivalent + 2 years related experience, or MS + 3 years related experience
Experience in software development with at least 3-4 years of experience in Servicenow Platform Implementation
Min 3+ years proven work experience in shared services or IT operations environment
Experience in systems analysis and application program development, or an equivalent combination of education and work experience
Strong experience in ITSM Applications (Asset Management, Change Management, Incident Management, Problem Management, Service Level Agreement and CMDB)
Communicates effectively with colleges
Collaborate effectively with ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
Effectively integrate with 3rd party applications through API (Jira, Slack)

Skills For IT Servicenow Developer Resume

Exceptional communication skills with technical and non-technical team members -- both written and verbal
Strong customer service and excellent verbal and written communication
Strong JavaScript development experience required
Strong experience with Web Services Integration (SOAP, REST, and JSON)
Microsoft Word, Excel, PowerPoint, Access, Visio effectively and efficiently

Skills For AEP Servicenow Developer Resume

Deliver information to all levels of management effectively
Solid ServiceNow development experience
Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. Positive attitude and solid work ethic
Scripting experience, JavaScript/Glide
Understanding and hands on experience of Workflows in Service Now
More than 3 years of experience working with or developing in any one of the following programming languages: JavaScript, PHP, C#, Java, Perl, or HTML
Experience developing reports, dashboards, working with reporting tools and concepts, (Crystal Reports, Business Objects)
Experience integrating with web services (publishing or consuming)

Skills For Servicenow Developer Lead-multiple Locations Resume

Hands on experience with scripting in the ServiceNow platform using JavaScript or Jelly including: Business Rules, Client Scripts, UI Actions, UI Pages, etc
Strong understanding of the ServiceNow platform, including: core ITSM tables, Glide, scripting, and development methods
Experience using scripting tools and Service-Now functionality to automate routine tasks being done in Service-Now
Overall 3-6 years’ experience in ServiceNow with proficiency in JavaScript programming, debugging, testing and web services (HTML, XML, REST)
Experience creating, updating, and interpreting JavaScript, AngularJS and scripts

List of Typical Responsibilities For a Servicenow Developer Resume

Responsibilities for senior servicenow developer resume.

Have good JavaScript programming skills
Possess strong written and verbal communication skills in order to adapt to the dynamic nature of discussions with other engineering and product teams
Strong innovative and analytical skills. A self-starter
Testing and debugging skills on ServiceNow platform
Strong experience with JavaScript essential
Five (5) to eight (8) years’ experience as a technical resource in delivery engagements; Two (2) years technical lead experience
Proven experience in delivering ServiceNow for large organizations
BS or equivalent + 9 years related experience, or MS + 7 years related experience
Proactively keeps ServiceNow skills current

Responsibilities For Lead Servicenow Developer Resume

Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
Experience in full software development life cycle: Analysis, Design, Coding, Testing, Training and Operational Support
Experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, SDLC, Change Management, and Incident Management
Customization, Applications Configuration, Scripting, Exception Processing, Validation, Usability, Interfaces, etc
Assess user skill gaps and determine user training needs, develop and deliver ServiceNow user training
Experience working in technology consulting or development with ServiceNow

Responsibilities For Servicenow Developer Intern Resume

Hands-on experience developing using ServiceNow
Experience developing and implementing ITSM/ITIL processes and solutions from ServiceNow, HP, BMC, CA etc
Orchestration experience and hands on with report generating using ServiceNow data
Experience with ServiceNow, developing core ITSM modules including Incident, Problem, Change, CMDB, Asset, NotifyNow, and Asset Management
Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
Configuration management experience including optimizing CMDB

Responsibilities For Junior Servicenow Developer Resume

Extensive knowledge and experience of developing using Java Script, Angular JS, CSS and HTML
Have a strong understanding of software development and business process engineering in the ServiceNow application
Hands on experience developing using Java Script, HTML, XML, AJAX, JSON,CSS3
Consulting experience (client facing)
Experience writing and debugging JavaScript, Angular, HTML, and CSS
Experience developing in: PHP, Java, Python, Ruby, .Net, or Perl
Experience successfully delivering in an Agile/Scrum environment

Responsibilities For Servicenow Developer, Mid Resume

Experience working in a ServiceNow domain separated environment
Experience working with ServiceNow self-service portal and service catalog
Service Portal Development - improving our customers experience
Lead the development of new applications and modules drawing upon experience to make design recommendations for Application UI and Workflows
Experience building software with JavaScript, Relational Databases
Hands-on experience in ServiceNow including development, configuration, integration, and implementation with an advanced knowledge of the platform

Responsibilities For Servicenow Developer, Senior Resume

Experience in ServiceNow development, administration, implementation and configuration using ServiceNow ITSM solution
Advanced experience with Servicenow implementations and having certification is an added advantage
Experience with discovery solutions, comfortable deploying discoveries in a multi-datacenter environment
Experience implementing Web Service Integrations (REST/SOAP)
Experience with ITSM development and integration, including ServiceNow or Remedy

Responsibilities For Managed Services Servicenow Developer Resume

Experience of implementing data loads into ServiceNow
Experience of implementing inbound and outbound API integrations with ServiceNow
Experience of implementing catalog items and workflows within ServiceNow
Experience of implementing the Service Portal on ServiceNow
Experience of implementing discovery and reconciliation for the CMDB
Experience configuring software on a application development platform

Responsibilities For IT Servicenow Developer Resume

Experience developing workflows and business rules
Experience developing custom applications within the ServiceNow platform from the ground up
Experience interacting with SeviceNow via REST API
Working with ServiceNow as an implementation consultant, solution architect, or system administrator with multi-service provider experience
Experienced in ServiceNow integrations using different interfaces such as email, JSON, LDAP, SOAP/API, REST, SSO, and/or others
Experience in training various groups at various levels of the organization
Experience architecting complex solutions
Previous experience with Database reporting tools

Responsibilities For AEP Servicenow Developer Resume

Experience in writing test cases, automated tests in ServiceNow
Experience with IT service management (ITSM) development and integration, including ServiceNow or Remedy
· Experience in requirements gathering & analysis, solution design, development task management, quality assurance and release methodologies
Experience with Web technologies, including JavaScript, Ajax, HTML, or CSS
Strong working knowledge of various ServiceNow components such as Service Desk and Service Request Management

Responsibilities For Servicenow Developer Lead-multiple Locations Resume

Good understanding of Relational Databases and database query language
Have good understanding of the ServiceNow product suite and capabilities
Work on continuous improvement by sharing experiences and knowledge within the team
Strong JavaScript development background including: core language and 3rd party libraries
Solid understanding of SOAP web services
Experience working with as a Service-Now Developer
In-depth experience with the following ServiceNow modules: Incident, Request, Change Management, Service Catalog, CMDB and Asset Management is needed

Related to Servicenow Developer Resume Samples

App developer resume sample, developer intern resume sample, services developer resume sample, assistant, development resume sample, developer level resume sample, territory development resume sample, resume builder.

ServiceNow Developer Resume Example

Resume Examples

Common Tasks & Responsibilities
Top Hard & Soft Skills
Action Verbs & Keywords
Resume FAQs
Similar Resumes

Common Responsibilities Listed on ServiceNow Developer Resumes:

Design, develop, and implement ServiceNow applications, including customizations, integrations, and workflow automation
Develop custom applications and reports using ServiceNow scripting languages, such as JavaScript, HTML, and CSS
Troubleshoot and debug ServiceNow applications and integrations
Create and maintain technical documentation for ServiceNow applications
Monitor and optimize ServiceNow performance
Develop and maintain ServiceNow security policies and procedures
Develop and maintain ServiceNow integrations with other systems
Develop and maintain ServiceNow automation processes
Develop and maintain ServiceNow customizations and custom objects
Develop and maintain ServiceNow reports and dashboards
Develop and maintain ServiceNow training materials and user guides
Develop and maintain ServiceNow best practices and standards

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

ServiceNow Developer Resume Example:

Developed and implemented a custom ServiceNow application for a client, resulting in a 25% increase in efficiency and a 15% reduction in errors.
Collaborated with cross-functional teams to troubleshoot and debug ServiceNow applications, resulting in a 30% reduction in downtime and improved user satisfaction scores.
Created and maintained technical documentation for ServiceNow applications, ensuring compliance with industry standards and best practices.
Developed and maintained ServiceNow integrations with other systems, resulting in a 20% increase in data accuracy and a 10% reduction in manual data entry.
Developed and maintained ServiceNow automation processes, resulting in a 30% reduction in manual tasks and improved team productivity.
Developed and maintained ServiceNow customizations and custom objects, resulting in a 15% increase in system flexibility and improved user satisfaction scores.
Designed and developed a ServiceNow reporting dashboard, resulting in a 25% increase in data visibility and improved decision-making processes.
Monitored and optimized ServiceNow performance, resulting in a 20% increase in system speed and improved user satisfaction scores.
Developed and maintained ServiceNow security policies and procedures, ensuring compliance with industry standards and best practices.
ServiceNow Application Development
ServiceNow Integration
ServiceNow Automation
ServiceNow Customization
ServiceNow Reporting and Dashboards
ServiceNow Performance Optimization
ServiceNow Security and Compliance
Cross-functional Collaboration
Troubleshooting and Debugging
Technical Documentation
Industry Standards and Best Practices
Process Improvement
Team Productivity
User Satisfaction
Data Accuracy and Visibility

Top Skills & Keywords for ServiceNow Developer Resumes:

Hard skills.

ServiceNow Development
ServiceNow Administration
ServiceNow Scripting
ServiceNow Workflow
ServiceNow Reporting
ServiceNow Security
ServiceNow Catalog Management
ServiceNow Service Portal
ServiceNow Performance Analytics
ServiceNow ITSM Implementation

Soft Skills

Problem Solving and Critical Thinking
Attention to Detail and Accuracy
Collaboration and Teamwork
Adaptability and Flexibility
Time Management and Prioritization
Communication and Interpersonal Skills
Analytical and Logical Thinking
Customer Service and Support
Self-Motivation and Initiative
Creativity and Innovation
Active Listening and Feedback Incorporation
Continuous Learning and Improvement

Resume Action Verbs for ServiceNow Developers:

Troubleshot
Implemented
Streamlined
Collaborated
Architected

Generate Your Resume Summary

Resume FAQs for ServiceNow Developers:

How long should i make my servicenow developer resume, what is the best way to format a servicenow developer resume, which keywords are important to highlight in a servicenow developer resume, how should i write my resume if i have no experience as a servicenow developer, compare your servicenow developer resume to a job description:.

Identify opportunities to further tailor your resume to the ServiceNow Developer job
Improve your keyword usage to align your experience and skills with the position
Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for ServiceNow Developers:

Servicenow developer, cloud developer, cloud engineer, application developer, backend developer, full stack developer, software developer, software engineer.

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5 Servicenow Business Analyst Resume Examples & Guide for 2023
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CMDB Developer/ ServiceNow Resume Denver, C.O
Servicenow Developer Resume Samples
Servicenow Administrator Resume Samples
ServiceNow CMDB Admin Resume Houston, TX

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Servicenow Developer Resume Samples
The Guide To Resume Tailoring. Guide the recruiter to the conclusion that you are the best candidate for the servicenow developer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Servicenow Developer Resume Sample
Senior Servicenow Developer. 02/2017 - PRESENT. Chicago, IL. Four years of experience in Information Technology, including three years as a. Provide cost and time estimates for assigned work packages to support the development of time tables and project plans. Coordinate coding, testing , implementation, integration and documentation of solution.
Configuration Management Database Specialist Resume Sample
Configuration Management Database Specialist/BSA/PM with 7 years of experience in running Application Portfolio Management, Infrastructure Management, Asset Management Repository, Cloud Infrastructure Management and Network Asset Management for diverse businesses in different domains. As a CMDB Specialist, delivered business requirement ...
2024 ServiceNow Developer Resume Example (+Guidance)
A strong ServiceNow Developer resume should emphasize the candidate's ability to design, develop, and maintain custom applications and integrations that result in increased efficiency, reduced errors, and improved user satisfaction. Highlighting experience in collaborating with cross-functional teams, troubleshooting, and optimizing system ...
Apply for Servicenow Cmdb Resume Jobs Today
ServiceNow Systems Engineer. Armanino. Chicago, IL. $132,695 - $238,851 a year. Full-time. At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. SERVICENOW….