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Top 10 Free Customer Service PowerPoint Templates for Business Professionals

Do you have an upcoming business presentation? Is the deadline ticking down to the day of your speech? Or perhaps, you want to win your audience’s interest and gain some new clients?

Whatsoever could be the reason for your next presentation. Creating a presentation for best business results could be really nerve-wracking, especially when it can be a key differentiator between winning a client or losing out to a competitor.

“Building a good customer experience doesn’t happen by accident. It happens by Design.” – Clare Muscutt .

What makes your business unique? What factor add value to your business that influences your customers to opt for your brand instead of your competitors?

In today’s tremendously competitive world, exceptional customer service guarantees to win over your competitors. Organizations that fail to calibrate with market trends suffer losses and eventually vanish. To conquer the market, outshine competitors, and achieve milestones, you need to have a strong client base. Therefore, customer service plays an influential role in making the brand leader among the niche players.

Customer service is often underdetermined or under-valued even though it is the sole link between the clients and business. When you have top-class customer experience, it guarantees success and seals your corporate fate.

Best Customer Service PowerPoint Templates

If you are hunting for PowerPoint presentation templates that give your business presentation a great starting point? Here, you will find the best customer service PowerPoint templates, including both free and premium, which you can download to feature the importance of customer service to your team or stimulate the client’s attention. Now get ready to communicate your business ideas with professionalism and impact supported by the guidance of a business mentor

Free Meet the Team Presentation Template 

A great team is the core of a successful project or a business. Oftentimes client wants to know skills and core-competencies of the team with this free meet-the-team presentation template you can introduce your team in a style.

Free Business Contract Signing Template

Before signing any deal your clients should be aware of your terms and conditions and business policies. Download this free contract signing template and highlight the important aspects of the business in an appealing way.

Free Jeopardy Game Template 

Business presentation often after sometimes turns to be boring.  Take a break and play some fun games with your audience. This free Jeopardy game template will be perfect as your audience can try their luck and win some exciting prize.

Free Customer Service PowerPoint Template

Testimonials or reviews by customers can be great for better customer service, as they can get idea about your product and help them in purchase decisions. With this client testimonial template, you can give a review of your audience in an appealing style.

Free Corporate Presentation Template

Imagine a room full of corporate audience. It’s really hard to convince those skeptical audiences. Your presentation should be a great visual story. So here we have free corporate presentation templates that communicate your point with vivid impact.

Free Business Proposal PowerPoint Template

ideas are important to succeed. Turn your abstract ideas into a presentation using these free business proposal PowerPoint templates. Previously creating a business presentation was a nerve-wracking task. Now curate a business presentation in just minutes with these free business proposal PowerPoint templates.

Free Customer Service Training PowerPoint Template

Customer service is a broad term; it involves interaction with clients, representing a company, and much more. Whether it’s before, during, or after-sales, customer service’s goal is to satiate the customers’ needs. And that’s extremely crucial. For that reason, a customer service executive needs to be constantly trained. These customer service training PowerPoint templates will help you train your executives and educate them about the best approaches to resolve conflicts.

Customer Service PowerPoint Templates

When you have a business presentation, that can make or break your career, and you don’t want to rely on default templates. Then you deserve a premium template. Here we have customer service PowerPoint templates packed with high-end features. Customer service is the most crucial aspect of a business. And these customer service PowerPoint templates depict the concept in such a beauty that it’s surely going to stun your audience, and you are surely going to be praised for your efforts.

Customer Service Strategy Templates

Loyal customers are the biggest asset a company owns. Increase competitiveness, expand a loyal customer base with an effective customer service strategy. With these customer service strategy templates curate, a customer-oriented presentation focuses on developing an outstanding customer service program.

Customer Service Strategy PPT Free Presentation Slide

Customers are key to business success. It plays a dominant role in driving business. The business presentation should be more centric on content, not the design itself. And these customer service strategy PPT free presentation slide compliments your content and add value to your content.

Business Presentation PowerPoint Template

Here is another awesome, premium quality business presentation template that you can download at just a minimal cost of $4.99. This presentation template is best suited for business and corporate presentations.

Free Customer Support PowerPoint Template

If you are a fan of simplistic designs. Then these free customer support PowerPoint templates will be right up your alley. The slide comes with a blue background and minimalist design. It’s a well-balanced business slide ideal for any business presentation.

Voice of Customer PowerPoint Template

The customer drives the business industry. The customer’s voice is a mechanism that briefs customer journey, experience, and expectations about your product and services. In today’s intensely competitive market, the Voice of customers has gained power. This customer PowerPoint presentation voice comes with compelling shapes and icons representing terms related to customer service, support, and feedback.

PowerPoint Customer Service Template

When you want to draft a sales presentation representing your audience about your existing products, services, teams, etc. This PowerPoint customer service template turns to be the best option. This pitch deck template comprises 24 templates, including agenda templates, data-driven graphs and charts, timeline designs, maps, and much more. Download these captivating presentation slides for just $21.

A presentation is all about interesting information and catchy visuals. Finding the exact templates for your presentation is the initial step towards creating a powerful slideshow. Visuals give your presentation the boost you need for a powerful presentation. But you need to do research and gain some knowledge about the best presentation templates. The more you master how to picture your ideas, the more successful your presentation will be.

Here we have added an upshot of all the best Free and premium customer service PowerPoint templates you need to download in 2021.

Which presentation template do you like the most? Did you find the best templates for your next assignment? Let us know which one you downloaded. If you have any other favourite PowerPoint template, let us know in the comments section.

About The Author

Priyanshu Bharat

Priyanshu is a copywriter who loves to tune into what makes people tick. He believes in presenting his ideas with flair and wit, which has made him an expert at standing on stage and charming the pants off of any audience he's faced with. Priyanshu lives for learning as much as he can, so if you ever need help understanding something - just ask!

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30 Amazing Customer Service Training Ideas, Exercises & Topics

Updated: June 01, 2022

Published: August 26, 2021

Customer service is tough.

The expectations of the role might seem clear — it's about helping and guiding customers to solve their problems and answer their questions.

But the nuts and bolts of how you actually do that can be easier said than done.

That's why customer support education and training is so important. To retain customers and keep them happy so you can grow your business, you need to prioritize employee training so they're equipped to meet customer needs. In fact, we found that customer-centric companies are 60% more profitable than companies that don't prioritize customer service.

Your customer service training should cover three aspects of the service function: attitude, skills, and knowledge. Developing your team in each of these areas can provide them with a well-rounded skill set to tackle nearly any customer issue.

Below are some customer service training ideas you can use to build a strong educational foundation — no matter what industry you work in.

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Customer service training topics.

• Reflective Listening
• Product Demonstration
• Call Review
• Customer Service Training Presentations
• Sensitivity Training
• Customer Experience Simulation
• Social Media Training
• Product Breakdowns
• Corporate Culture Training
• Crisis Communication

Featured Resource: Customer Support Training Template

Download this template.

1. Reflective Listening

Reflective listening is repeating what people say when you respond to them. This is an extremely useful customer support skill that makes sure you and your customers are on the same page. It also helps customers feel heard if they're dealing with a frustrating or time-sensitive issue.

To practice growing your reflective listening skills, break team members into pairs, and ask them to take turns responding to their partner by reflectively listening.

Here's an example:

Sarah: Hi, there was more money taken from my account than usual, and I didn't authorize that. I need my money back.

Miguel: Hi Sarah, apologies that you were billed twice this month. I'll make sure to get you your money back in full. Just to confirm, you're not seeing any other unusual payments, correct?

Taking the time to repeat Sarah's issue back to her helps Miguel to quickly identify and diagnose her issue, as well as assure Sarah that help is on the way for her problem.

2. Product Demonstration

A great test that new support reps should take before getting on the phones is a product demonstration. Product demonstrations are deep-dives that make sure service reps know the product or service inside and out.

Reps should be tasked with giving a 10-15 minute product presentation and demonstration — walking a prospective "customer" through everything they need to know to successfully start using it themselves.

Managers should listen for their ability to succinctly and clearly explain complicated topics — and to make sure they know how to use and explain every facet of the product, its website or app, and its features.

Free Customer Support Training Template

Train and onboard your new customer support hires with this downloadable template.

• Training Timeline
• People to Meet
• 100 Day Goals

You're all set!

Click this link to access this resource at any time.

Customer Service Training Manual

Fill out the form to get the free template., 3. call review.

Feedback is the breakfast of champions — and of support, reps too.

Call reviews are a common practice among successful customer support teams. (We do it here at HubSpot.) Periodically, teams should gather to listen to a recorded call with a customer and talk about what went well, and what can be improved. Real calls can give you insight into real expectations, and input from team members can provide a unique perspective to help reps constantly improve.

4. Customer Service Training Presentations

One of the most traditional ways to train customer service teams is through a presentation. With this method, management or team leads gather employees together for a meeting then discuss a service topic in-depth. This lets the speaker touch on specific training material while giving the rest of the team a chance to provide feedback or ask questions.

There are a few types of presentations you can use to conduct training. Let's review some below.

Visuals like PowerPoints and graphics are a great way to hook in a larger audience. These images clarify and support your speaking points, making your presentation easy to follow and more impactful on the listener.

PowerPoints are a proven format for customer service training; however, if you are going to take this route, be sure to avoid some of the common pitfalls outlined in this video.

Storytelling

If you're looking for a motivational format, you can try storytelling. With this presentation, the speaker retells experiences that are relevant to their audience. They recap what happened, why it happened, and how they overcame it. This not only provides the audience with an actionable plan but also demonstrates how someone on their team surmounted customer service roadblocks.

Instruction

Instruction should be used when presenting a new or complex topic to your audience. For example, if you're launching a new product, you may hold an instructional presentation explaining what it is, how it works, and why it was created.

In these scenarios, speakers often use metaphors and paradoxes to compare confusing points with other topics that the audience is more familiar with. This makes a complex topic much easier to understand because the speaker has connected it to a relatable concept.

Question and answer, or Q&A, is a presentation style that's more intimate than the ones listed above. In this approach, the speaker briefly discusses a topic then opens the floor for the audience to ask questions. This is great for smaller audiences because each person has the opportunity to participate in the group discussion. Q&A's are an excellent format for keeping employees engaged, but they do require your speaker to have extensive knowledge of the presentation topic.

If these options aren't best for you, check out more presentation styles here .

5. Sensitivity Training

The beauty of hiring a diverse workforce is that your employees encounter unique perspectives they may not have experienced before. While that diversity is great for fostering new ideas, it can also lead to friction between teammates.

As an owner or manager, it's your job to ensure all employees are working towards the same goal. Sensitivity training is an exercise that helps employees understand their professional goals as well as their personal biases. By diving into these topics in-depth, employees can better understand one another and be more considerate of their differences.

No matter how well your team works together, it's important to conduct sensitivity training regularly. This will remind employees how they should treat one another and how they should voice their opinions if they need to confront an issue. By reviewing these ideas consistently, new hires will feel more comfortable when joining your team, making them more productive early on.

6. Customer Experience Simulation

Customer experience simulation is essentially the reverse of role-playing. Instead of interacting with a mock customer, the service rep becomes the customer and goes through the experience of purchasing your product or service.

The benefit of this exercise is that reps can see the roadblocks they troubleshoot from the perspective of the user. They can relate to the frustration or disappointment that customers feel when something goes wrong or when expectations aren't met. That way, when they're working with real customers, they have a better understanding of what people are going through and how to resolve their issues.

7. Social Media Training

Social media is a key component of a robust omnichannel support solution. In fact, customers expect great customer service from brands on social media channels. About 49% of consumers say they'll unfollow a business on social media due to poor customer service, so your team needs to have resources dedicated to supporting these channels.

However, social media is still relatively new to customer service, and not all of your reps may be as experienced with using these platforms for professional needs as opposed to personal updates. A training course dedicated to teaching them how to use social media might be helpful ( Here's one from HubSpot Academy ). That way, communication will be smoother on social channels and will create more delightful customer experiences.

8. Product Breakdowns

If your company sells a physical product instead of software or services, it can be helpful for employees to see how the product works, inside and out. Take your product apart in front of your employees and show them step-by-step how it's put together. Educate them about where your product's resources come from and how the manufacturing process is carried out daily. This can really benefit employees who don't work closely with your products.

If your product is software, obviously, it can be tricky to take apart. So, instead, talk to your employees about where your servers are located and how your software is powered. Discuss contingency plans for potential shutdowns and what employees can share with customers if they ask about sensitive information. When you're supplying software to businesses, it's not uncommon to receive phone calls from their IT teams and it can really make your support team stand out if they can relay this information offhand.

9. Corporate Culture Training

Corporate culture is extremely important for customer service employees. That's because they're working on the front lines with customers, acting as the face of your business. If they don't believe in your company's culture, your customers certainly won't either.

Corporate culture training doesn't have to be extensive, but it should be consistent. Every day employees should be reminded in some way about your company's core values and how they contribute to that culture.

One way to do this is with a culture code . This resource lists all of the company's values and what it expects from its employees. This will help you hold employees accountable and show customers that you're committed to creating a positive experience.

10. Crisis Communication

Every company makes mistakes, but the best companies know how to clean up their messes. And, they know it starts with their customer service teams.

Successful companies don't wait for a problem to happen, they anticipate it and prepare their teams accordingly. They create crisis communication plans and educate every rep on how to respond to common questions that customers will have for the business. This preparation can be the difference between your team saving loyal customers or losing them to churn.

Customer service teams are often very busy, and you may not have time to host a formal training. However, this doesn't exclude your team from performing activities that can help them sharpen their skills.

If this is the case for your business, you should try the exercises below for improving customer service skills.

Customer Service Training Exercises

• No No's Allowed
• Role-Playing
• Lunch and Learn
• Personality Tests
• Call Your Competitor
• Employee Testimonials
• Attitude Anchors
• Customer Letters

1. Mock Calls

Along the same lines as the reflective listening exercise, mock calls are a time-tested strategy for practicing a job before actually doing it.

Team members should be paired up and given real scenarios that customer support reps have to tackle every day — easy ones, and difficult ones, too. Have support reps take turns serving as the customer and the support rep so they can get an idea of how to handle common issues — and how to adapt during stress-inducing calls.

Team members playing the role of the customer should feel free to be creative — all customers are different, and support reps should be prepared to adapt to different situations and personalities before they get on the phones with real customers.

2. No 'No's Allowed

This exercise will teach support reps how they can still be helpful if they don't give a customer the answer they want to hear.

There's only one rule: No saying 'no.' (This includes all 'no'-oriented words and phrases, like "I don't know" and "We don't do that.")

This exercise will challenge support reps to reframe the conversation with a customer when, in fact, the answer truly is 'no.' But when customers are upset or frustrated, answering their requests with a flat-out 'no' might serve to aggravate them and won't move the conversation forward.

Team members should be put into pairs and take turns role-playing the customer and the support reps. "Customers" should make big, bold requests that support reps can't say 'no' to — but instead, have to figure out a solution-oriented response.

For example, if the customer asked for a discount that the support rep wasn't authorized to offer, instead of saying 'no,' the rep could say, "If you're looking to reduce the cost of your CRM subscription, I could help you consolidate your database to under 1,000 contacts. Would you like help setting that up?"

The support rep is essentially telling the customer that no, they can't offer them a discount. But, by offering alternative options, the customer might feel like the support rep is on their side, and won't get frustrated by what they perceive as stubbornness or inflexibility.

3. Role Playing

Improving your customer service skills is like improving your golf swing. You need to keep practicing it, over and over again, until it's perfect — or in my case, until I can find the ball after I hit it.

Role-playing is an effective exercise for sharpening customer service skills. One employee pretends to be a customer, then presents a service case for another to troubleshoot. Once the case is solved, reps switch places and repeat the scenario.

Role-playing lets reps work on both communication skills and their troubleshooting process. Since it's not a real customer, reps have a safety net that lets them practice new techniques they may not have tried before. If your team works with customers face-to-face, this exercise gives them a live environment to perfect their skills without risking customer churn .

4. Lunch and Learn

On a regular basis, support teams should take turns giving presentations during a group lunch. The topic doesn't matter — it can be work-related, or it can be a presentation about their recent vacation photos, or an organization they volunteer with. Whatever the topic, lunch and learns will keep support reps in the habit of being able to present and explain new topics to others.

This is a critical skill for support reps, especially when onboarding new customers who might be completely unfamiliar with how to use a product or service. Additionally, the lunch and learns will provide a safe space for reps to practice — and to learn about each other outside of work.

5. Meditation

Sometimes, working on the front lines of customer support can be really stressful.

No matter how hard you try, sometimes you might get the blame for a problem that's completely out of your control. You might also receive the brunt of a customer's frustration and be presented with feedback that isn't particularly diplomatic.

Whatever the case, meditation can be a helpful tool for regaining and establishing mental relaxation — even in the middle of a busy workday.

Dedicating time to meditation, mindfulness, and relaxation — and encouraging employees to use it for that purpose — will help train them to de-stress and stay positive during those tough moments with customers. Apps like Headspace or YouTube videos can help if you want to practice as a team, too.

6. Personality Tests

This isn't specific to customer support, but it's a good idea for new reps to take a personality test to learn how they work and communicate best with others.

One framework you can use is the DiSC profile , which evaluates people's behavioral and personality differences. Here's an example profile below.

Other tests include the Myers-Briggs Type Indicator (MBTI) and the Predictive Index Assessment (PI). All of these can give support reps helpful insights into how they work best, how they communicate with others, and possible sources of conflict they might encounter.

You can't control the customer's personality — but you can control your own reactions and responses. Learning the 'why' behind your actions is a good first step.

7. Call Your Competitor

Your service reps are responsible for keeping customers from running to your competitors. This makes it only fair that your team should know what they're up against.

Have your team call your competitor's customer service line, and if possible, purchase one of its products or free trials. Ask routine questions and pay attention to different details during the call, like the rep's tone, the cadence of their voice, how quickly they were able to provide an answer, what type of follow-up options they offered, etc. These interactions will set the standard that your team will have to surpass.

8. Employee Testimonials

Your most experienced reps are some of your team's most valuable resources. They've seen your product and company grow with its customer base and have been present for all the speed bumps and roadblocks along the way. Use their stories as testimonials for how your new reps should be treating customers.

For example, if a rep had a really positive interaction with a customer, have that employee talk about that call and what they did to create such a delightful experience. Or, if the interaction is significantly negative, discuss the missteps that were taken and what could be done next time to avoid a similar outcome. This exercise can help reps master the soft skills that can dramatically impact a customer service case.

9. Attitude Anchors

Attitude anchors is an activity that helps reps manage their emotions. Split your team into groups and have each one brainstorm two different types of anchors: maintenance anchors and repair anchors.

Maintenance anchors are actions that can be taken to maintain a positive attitude. These are things that reps use during a call to keep them motivated and optimistic. Here's a few examples of maintenance anchors:

• Manage work-life balance by spending time with friends and family after work.
• Bring your best self to work by getting enough sleep each night.
• Reduce stress by reminding yourself of three things or people you're grateful for each day.

Repair anchors are things that can be done to fix negative attitudes. These are activities that are performed after a call so reps can quickly bounce back and work with another customer. Every rep is going to have a bad call, and it's important to not carry their negative emotions into the next one. Repair anchors might look something like this:

• After a difficult call with a customer, take a walk around the block.
• When you're not able to solve a problem for your customer, give yourself positive affirmations like “I did my best, and I'm proud of that.”
• If you're feeling less motivated than usual, have a conversation with a coworker or family member you admire to lift your spirits.

Once each list is built, hang them up where reps can easily see them. That way, they can use each exercise when it becomes applicable during their workday.

10. Customer Letters

If reps are feeling undervalued by your customers — or even upper management — have them write customer letters. These are letters written from the perspective of the customer and addressed to the customer service employee.

This exercise lets reps reflect on all of the good things they've done for their customers. And, that's important too, because it can often be hard to measure the value that customer service reps bring to a business. But, when they can think about it on a customer-to-customer scale, it becomes much easier to see how important your team is to your organization as a whole.

Customer Service Training Ideas

• Shadow support calls
• Review customer service standards.
• Cover specific issues (under an hour).
• Practice being a good customer.
• Conduct rapid-fire product Q and A.
• Scenario discussions.
• Show rather than tell (video).
• Review knowledge base materials.
• Start a mentorship program.
• Request feedback.

1. Shadow support calls.

Whether you're training a new rep or a more experienced one, shadowing support calls is a hands on way for them to understand a few things about the way your company handles service interactions.

First, they'll get a sense of the types of calls that come in. After enough calls, they'll start to predict some of the most common issues.

Next, it'll become clear to your reps which types of solutions work best for specific situations. For example, while there's probably an extremely helpful knowledge base article written on troubleshooting common product failures, the better solution in the moment may be to walk the customer through the fix rather than sharing a step-by-step document.

Finally, new and experienced reps will catch on to the cadence of the conversation the rep has with various customers. Some may want to get straight to the point without much small talk while other customers will appreciate the representative building rapport with them.

2. Review customer service standards.

As your team becomes acclimated to the processes and procedures for serving customers, they'll need to maintain your company's service standards . Sometimes, standards can fall by the wayside when meeting a quota is the immediate goal for the team each week. Having casual conversations about your company's customer service standards absolutely counts as training and it's a simple way to keep this critical goal at the core of your processes and daily activities.

A slack message, email, or quick statement in a stand-up meeting are all ways to keep customer service standards at the forefront of everyone's minds.

3. Cover specific trainings quickly.

Microlearning breaks down employee training into manageable chunks which helps reps learn faster and quickly apply each teaching. By using short training sessions, ideally under 30 minutes, service reps will be more inclined to participate and will retain more information afterward.

Microlearning can be used to cover specific training areas much faster than you could with an hour-long training covering several different topics. Microlearning training sessions can cover topics such as the most common customer complaint or a documentation process.

4. Practice being a good customer.

One of the best ways to build empathy is by taking on the perspective of the customer. What better way to do this than by recognizing good customer service in your everyday life?

There's an interesting case to be made that being a good customer begets great customer service. Making eye contact, smiling, and being amicable can go a long way to get the best service from a customer representative.

Once you do receive this world-class service, study the reps' techniques. How do they answer your questions? Do they confirm your issue so they can offer the best solution? All of these factors and more can be uncovered just by being a customer yourself. The best part is, you can immediately apply what you've learned from those interactions with your own customers during your next calls.

5. Conduct rapid-fire product Q&A.

Any great customer service rep knows their products like the back of their hand. Testing this knowledge can be a fun and competitive way to get the team on board for customer service training.

6. Host scenario discussions.

As a manager, you can review your knowledge base or product playbooks to create trivia-style questions that reps can answer individually or on teams. The friendly competition and gamification of the training session can help reps confirm what they already know and retain what they don't so that after the game is over, they can apply their product knowledge when offering solutions to customer issues.

Scenario discussions make for an interactive ice breaker, especially if you're training a large group. You'll begin by creating a handful of scenarios with each one involving a different customer issue. There's no solution included in the scenario.

Next, break the group into smaller teams to discuss the scenario. Then, each group will decide on a course of action to help the customer in the given situation. After all the solutions have been decided among the groups, bring everyone together, and have one representative from each team read their scenario aloud and explain how they'd solve it. This training idea can be done virtually or in person with large or small groups.

7. Show rather than tell.

Panopto discovered in a 2019 study that employees are 75% more likely to watch a video than read text. Couple this finding with the microlearning statistics we mentioned earlier and you've got a powerful training tool that your team will be inclined to use.

Showing your team how to follow a process using a short video clip can be much more effective than sending them a step-by-step email (although that extra resource couldn't hurt!). Showing the problem and the solution in the same video can make the context of the training more clear, especially if you add a voiceover to the video. Tools like Loom and Zoom can make video training quick and easy.

8. Review knowledge base materials.

Most customers look to your self-service options to solve their issues with your products before they pick up the phone or type an email to your customer service team.

This training tip covers two goals in one. First, your reps can review the materials in your knowledge base to better solve customer problems. After all, if you're sending your customers to the knowledge base, it should be up to date and helpful, right?

In the case that it needs some work, the second goal can be accomplished. Your reps will notice outdated or inaccurate information that can be updated to provide a better self-service experience for the customer.

9. Start a mentorship program.

As a manager, you can't be everywhere at once no matter how hard you try. Training should be an ongoing priority on your team whether you oversee all aspects of it or if you delegate parts to team members that are best suited to carry them out. One way to do this is by starting a mentorship program on your customer service team. Whether it's formal pairing or a more casual connection, you can rely on more experienced reps to help train those just starting out.

Many of the tips, topics, and ideas we've mentioned thus far can help your team provide exceptional customer service from the customer's perspective. But what about training to help the team work better together?

10. Request feedback.

After each training session, you'll want to request feedback from the team to assess whether the method, content, or delivery were helpful or harmful to their learning. This data can be collected quantitatively through a rating system or qualitatively in an open-ended survey. No matter the format, receiving feedback on your training program is a primary way to make it better so your reps can do the work they do best.

Next, we'll discuss some tips designed to help make customer service training more effective and "sticky."

Customer Service Training Tips

• Start with mission.
• Double down on communication training.
• Make training fun and engaging.
• Connect training to real-life scenarios.
• Emphasize the process.
• Supply robust internal resources.
• Provide ongoing training.

1. Start with mission.

Customer experience is common, so nearly everyone has a conception of what "good" customer service looks like. However, those conceptions may not be concrete enough or align with the vision you have for your organization.

With that in mind, start by setting expectations so that everyone begins on the same page. Define the mission and big picture as well as their role within it.

2. Double down on communication training.

Customers don't simply want their problems solved for them; they want to be heard . Practicing active listening and communication techniques is paramount to delivering great experiences, and by cultivating these skills among your team, you're setting them up for success.

Even better, if you touch on these concepts early, they'll be equipped with new skills to practice during the rest of the training (which is a win-win for you as the trainer).

3. Make training fun and engaging.

People learn in different ways. There are visual learners, auditory learners, kinesthetic learners, and more. That means that sitting new employees down in front of a training video will not be enough for maximum retention and, even worse, could result in a snooze fest.

To make your training effective, you much engage your reps. This can be done with interactive elements designed to keep them on their toes and interested in the material. Don't be afraid to have fun with it, either.

4. Connect training to real-life scenarios.

If you do end up using games or other alternative methods to teach certain concepts, always circle back to reinforce the mission and their role. This helps strengthen their understanding of the concept so they can apply it in their day-to-day.

Shadow sessions and roleplays are great for this reason. They can get a feel for real-life scenarios they'll encounter before they're immersed in them.

5. Emphasize the process.

In an unfamiliar situation, a familiar process may be enough to help new reps spread their wings and own their role. In other words, knowing what to do when they don't know what to do will empower them to take on situations they're unfamiliar with.

That's why it's important to have processes and systems in place and emphasize the adoption of those early on.

6. Supply robust internal resources.

Reps won't remember everything from training; getting out there and doing it is what helps retention and build competency.

Therefore, they should always be encouraged to turn to any available resources for help. Wikis, knowledge bases, and other forms of internal documentation can help reps help themselves (if those resources are organized and maintained).

7. Provide ongoing training.

It's also easy for reps to stagnate or develop bad habits. Ensure that you're providing ample continuing education to reinforce what they learned in onboarding and further the development of their skills.

Customer Service Training Your Team Will Love

Outside of team meetings, there are plenty of online resources customer support and service reps can use to always keep improving. Whether your customer service team is short on time, or completely remote, these topics, tips, and ideas are sure to get your reps excited and motivated to deliver the best service to your customers. A mix of interactive, team-oriented, and roleplay activities will keep training interesting for you reps so they understand and remember the information.

If you're ready to plan your next customer service training session, use the template below to get started.

Editor's note: This post was originally published in July 2020 and has been updated for comprehensiveness.

Don't forget to share this post!

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Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office

How A Customer Service Presentation Will Set Your Business Up For Success

Table of contents.

Customer service is one of the most important aspects of your business. You could have the greatest product or be the best price, but if your customer service isn’t up to par, growing your business will be a tough job.

Especially for client/customer-facing roles, strong customer service can not only improve your brand image, but also help retain current clients and gain referrals.

What were saying here is that it’s critical to properly train your employees to deliver consistent and stellar customer service . You might consider creating a training presentation that walks your employees through their customer service responsibilities. Let’s break down the importance of these presentations and how you can set your business up for success.

What Is A Customer Service Presentation?

One aspect of employee training involves walking through what good customer service looks like. Customer service itself is when employees assist and give sound advice to those who buy or use the products or services being offered.

Training your employees on this topic can often be done through a presentation that provides a thorough understanding of good service, how to handle problems and questions, and why customer service is so important.

The slides in the presentation should included relevant and quality information for your employees about customer service and how to deal with difficult inquiries or situations. This will enable them to provide good service when faced with those calls, emails, or interactions with customers.

Here’s an example we created for Sherwin Williams.

Sherwin Williams Customer Education Presentation

What Benefits Will A Presentation on Customer Service Provide My Business?

A thorough understanding of customer service expectations and guidelines in a presentation can set your company up for success in a few key ways, including:

Well Trained Customer Service Representatives

Effective customer service for your customers, helps to build a good reputation.

Customer service presentations are primarily created to inform and educate employees who will be providing service to customers or clients.

When your employees are properly trained in all things customer service, they will be able to deliver exceptional service to your customers. Not only will properly trained employees complete their duties to company standard, it’s peace of mind knowing you have your aces in the right places .

In your customer service training presentation, you should have slides that include overviews and discussions on the following objectives:

Product and Service Knowledge

Communication Styles

Conflict Management/Resolution

Common Consumer Problems

Reasons for Consumer Complaints

Ideas for Cultivating Strong Relationships

Measure of Success

Authority or Hierarchy Understanding

Depending on the tools provided to your employees by your company, you might also include a segment on IT and other customer service tools that the employees will need to work with.

With properly trained employees comes great interactions with your customers.

If a consumer has a problem and they need some to listen to and understand their complaints but your employees aren’t trained in customer service, it can lead to all sorts of problems. Whether it’s on the phone, email, or in person, your customers will expect quality services from your employees.

A customer’s experience can often dictate whether they will return as a customer or point their direction somewhere else. On a financial level, it is more cost effective to keep a current customer than bring in a new one.

Retaining customers and maintaining relationships with them can be done when your customers have a great experience and feel important.

As social media platforms continue to grow in popularity, they have also become platforms for people who want to share their good or bad experiences with a company. Whether it’s through Google reviews , Tweets, TikTok videos, or Facebook posts, words and experiences from customers who visit your store or website can have a huge impact on your business.

Maintaining a good reputation with great service to your customers will go a long way. A good reputation can be built and maintained when you:

Serve customers by putting them first

Avoid increasing conflict

Learn from mistakes

Should My Presentation Be Editable?

As your create your presentation, you should consider the adaptability of the content. An editable presentation deck can benefit your business by adapting to changes in customer service best practices .

Especially if you use apt research when you organize your content, be sure to edit the ppt deck as research evolves and changes.

You Should Always Consider A Custom Presentation

Whether you need sixteen slides or sixty, you should consider having a custom presentation deck created .

With custom slides, you can tailor the content, theme, graphs, and topic to your business. The point is to train your employees on how to deliver service for your specific company and you may have different guidelines than other companies.

What Other Digital Tools Should I Use To Equip My Team?

When it comes to equipping your team and setting them up for success, there are a few other tools you might consider providing your employees. These include:

a personal work computer

ability to download slides from presentation

planners or planning software

e-learning courses on customer service

As a manager or employer, you should consider the ways in which you can work with the people on your team and set them up for success in the customer service department.

Our Final Thoughts On Having A Presentation on Customer Service

A great customer service ppt deck comprises of relevant information, employee guidelines, product knowledge, and department specific slides. Creating slides that reach your employees and that enable them to succeed in their positions is vital for success.

Are You In Need Of A Custom(er) Service Presentation? The Geeks Are Here!

Need someone to create great customer service training slides for your business and employees? The geeks at Presentation Geeks are here to help. We can build your PowerPoint presentation that can help you succeed in your customer service department!

Contact us today to see how we can help!

Author:  Content Team

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Customer service powerpoint templates for presentations:.

The Customer Service PowerPoint templates go beyond traditional static slides to make your professional presentations stand out. Given the sleek design and customized features, they can be used as PowerPoint as well as  Google Slides templates . Inculcated with visually appealing unique and creative designs, the templates will double your presentation value in front of your audience. You can browse through a vast library of Customer Service Google Slides templates,  PowerPoint themes  and  backgrounds  to stand out in your next presentation.

What Is A Customer Service PowerPoint Template?

A Customer Service PowerPoint template is a ready-made presentation template that provides a structured framework for creating professional Customer Service presentations. The Customer Service PPT presentation template includes design elements, layouts, and fonts that you can customize to fit your content and brand.

What Are The Advantages Of Customer Service Presentation Templates?

Customer Service PPT presentation templates can be beneficial because they:

• Add multiple visual and aesthetic layers to your slides.
• Ensure that complex information, insights and data is presented in a simplistic way.
• Enhance the overall visual appeal of the content.
• Save you a lot of time as you don’t have to start editing from scratch.
• Improve the professional outlook of your presentation.

How To Choose The Best Customer Service Presentation Templates?

Keep the following points in mind while choosing a Customer Service Presentation template for PowerPoint (PPT) or Google Slides:

• Understand your presentation goals and objectives.
• Make sure the Customer Service template aligns with your visual needs and appeal.
• Ensure the template is versatile enough to adapt to various types of content.
• Ensure the template is easily customizable.

Can I Edit The Elements In Customer Service PowerPoint Templates?

Yes, our Customer Service PowerPoint and Google Slides templates are fully editable. You can easily modify the individual elements including icons, fonts, colors, etc. while making your presentations using  professional PowerPoint templates .

Are Customer Service PowerPoint Templates Compatible With Google Slides?

Yes, all our Customer Service presentation templates are compatible and can be used as Customer Service Google Slides templates.

How To Download Customer Service PowerPoint Templates For Presentations?

To download Customer Service presentation templates, you can follow these steps:

• Select the resolution (16*9 or 4*3).
• Select the format you want to download the Customer Service template in (Google Slides or PowerPoint).
• Make the payment (SlideUpLift has a collection of paid as well as free Customer Service PowerPoint templates).
• You can download the file or open it in Google Slides.

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50 Must-See Customer Engagement Presentations

The Team at CallMiner

September 26, 2018

Customer engagement has evolved from the origins of customer satisfaction and customer delight. Today, customer engagement is defined as the profound relationship that the customer has with your brand.

In today’s digital age, irrespective of which industry you are in, customers expect an immediate or near-instant response as well as a picture-perfect anticipation of their wants. To meet this requirement, businesses are getting competitive and aiming to provide hyper-personalized experiences to keep their customers enrolled and engaged with their brand, products, and services.

Designing a well-crafted customer engagement strategy is an excellent way to boost sales and drive profitability. More companies are incorporating customer engagement tools such as  speech analytics  and chatbots to better gain deeper insight into customer engagement and respond readily to consumers across digital channels by leveraging technologies such as  artificial intelligence .

With many tools, technologies, and tactics that play a role in customer engagement, developing a strategy can seem daunting. To get you started, we’ve compiled a list of 50 different customer engagement resources, including both videos and slide presentations, by highly regarded individuals in the industry. For more expert insights on customer engagement, visit  CallMiner’s Learning Center  to access dozens of white papers, videos, articles, and other resources to help you develop and execute a top-notch customer engagement strategy.

The 50 must-see presentations below are listed in no particular order, but are separated by category including:

Video Presentations

Slide presentations, engage business media.

Twitter :  @EngageCustomer

1: Important Considerations for your Customer Management

This video is presented by Mike Havard, Director at Ember Services, at the Telecos/Utilities Director Forum 2014. The video covers customer engagement opportunities and challenges and covers topics such as regulation in a social context, the value of complaints, personal data implications, and what transformation and growth means in customer engagement.

Key Takeaways:

• Understanding customer engagement and why organizations make it so hard
• Securing board commitment for funding solutions
• Discusses nine important themes around customer engagement

2: Employee and Customer Engagement

This video, from the fifth Directors Forum of 2014, takes a look at the important connection between employees and customer engagement. One of the key highlights includes understanding the shift between wanting to be customer-centric and enforcing an actionable strategy to actually make it happen. The video covers a panel of different speakers who discuss the relationship between employees and customer engagement.

• Understanding the bridge between staff engagement and customer engagement
• Incorporating employee engagement in putting the customer first
• Using staff engagement to delight the customer

Amazon Web Services (AWS)

Twitter:   @awscloud

3: Scaling Up to Your First 10 Million Users

Gaining users is the key to the cloud. This presentation is one that is regularly at the AWS conference “re:Invent”. However, in this particular version, Joel Williams changes the game a bit to help you scale to your first  11  million users. If you have a great product for sale, but can’t handle a large amount of traffic at once — this presentation will help you plan to scale AWS resources quickly.

• Techniques for scaling an application on AWS
• Why “auto-scaling” is not where you should start
• Reasoning for starting with SQL databases for your scalabilty
• Direct gameplans and examples from 1 million to 11 million users

4: Engaging Your Customers with SNS Mobile Push and Amazon Analytics

Push notifications are a crucial part of creating a game play experience that retains and reengages users. If an app that keeps running in the cloud, messages can be delivered to your players. The right communication at the right time can improve your engagement and build long-term relationships with your users.

• 65% of mobile apps are abandoned within 90 days
• Effectively sending mass messages versus using 1 to 1 communication based on analytics and player actions
• Real time examples of notifications as well as a look at analytics and how to process data

5: How I discovered the black art of cult branding

Rob Howard, founder of Cult Collective, delivers this compelling talk at a TEDx event at St. Lawrence College. Howard boasts a marketing career spanning 20+ years, and in addition to founding Cult Collective, he founded a think tank, a global summit (The Gathering), and authored a book,  Fix: Break the Addiction That’s Killing Brands . Howard discusses how consumers tend to “evangelize” to others in the spur of the moment and how brands can capitalize on this enthusiasm and win the allegiance of die-hard fans through customer engagement.

• What makes customers loyal to the world’s most coveted brands
• How successful brands are like modern-day cults in disguise (in a good way)
• What successful brands did to survive in times of economic diversity while spending less on traditional forms of marketing

Doug Stephens

Twitter :  @TheLavinAgency

6: Customer Engagement is the Key to Success

This video is presented by Doug Stephens at the Lavin Agency Speakers Bureau. He holds the opinion that every retailer understands that customer experience is crucial, but very few really know how to implement it. Being one of the world’s foremost retail speakers and consumer futurists, he drives the idea that, “We have to allow customers to feel like they’re not just walking into a different store, but walking into a different world.”

• Retail stores have to be a “story”
• Making stores less static
• Engaging customers by creating a sensory experience

Mathew Sweezey

Twitter:   @msweezey

7: The New Rules for Customer Engagement

This video is a talk by Mathew Sweezey, “marketing evangelist” for Salesforce.com. He is also the author of “Marketing Automation for Dummies.” He provides an overview of modern customer engagement and explains how to execute a marketing strategy that drives lasting results.

• How to value buy-in for your efforts
• Social media tactics and strategies that get results
• How the modern customer makes buying decisions
• Lead nurturing best practices to increase lead flow

Twitter:  @Microsoft

8: New Customer Engagement Models

This video discusses how customers and Microsoft Retail Stores are successfully executing new customer engagement models. Microsoft Solutions Specialist and Retail Industry Solutions Director Pinar Salk covers how Microsoft Retail Stores are implementing an end-to-end customer engagement experience from mobile browsing to in-store purchases and more.

• Implementing a frictionless shopping experience using a mobile app
• Driving higher conversion and customer retention in the engagement process to impact the bottom line
• Empowering sales associates to recommend curated products catered to the customer based on individual personal insights and data

Twitter:   @salesforce

9: The Future of Customer Engagement

This video from Salesforce brings together a panel of experts who impart expert tips and insights about the latest customer engagement strategies that are ready to be implemented and put into action. Discussions are centered around a properly designed customer engagement strategy that inspires, creates loyalty, and drives profit.

• Defining customer engagement and discussing example case studies
• Meeting customer expectations and personalizing the engagement process
• Handling and understanding customer data and acting on it
• Customer engagement best practices and strategies

Jon Suarez-Davis

Twitter:   @jsuarezdavis

10:  Customer Engagement in the Age of Intelligent Marketing

This video features keynote speaker Jon Suarez-Davis (“JSD”), who is Salesforce’s chief cloud marketing officer. He has experience working with some of the world’s biggest brands. In his talk, he draws upon real life examples to explain how customer engagement can be enhanced in the age of intelligent marketing.

• New level of engagement
• Brand marketing and performance marketing
• Salesforce’s vision for the future of marketing
• Predictions for digital advertising in 2020
• Core competencies: Know, Engage, and Personalize

Pegasystems

Twitter:   @pega

11:  AI in Customer Engagement

In this video by PegaWorld, Dr. Rob Walker, VP of Decision Management and Analytics at Pegasystems, discusses both the advantages and potential risks of using Artificial Intelligence (AI) in the customer engagement process.

• Balancing the risks and rewards of Artificial Intelligence
• Discussing how AI can be a threat to human existence and how we can control and trust it
• Difference between Opaque and Transparent AI
• Where to allow Opaque AI and where to insist on transparency
• Predicting outcomes based on AI

12: Automation, AI and Customer Engagement

In this video, 25-year veteran employee and Senior Vice President of Products at Pegasystems, Kerim Akgonul, discusses how technologies like artificial intelligence (AI), DevOps, and robotic automation are building agility and transforming customer engagement in organizations.

• Automating AI for customer engagement
• Providing real-life case studies on how AI is being used today to enhance customer engagement
• Bridging the gap between customer engagement, operational efficiency, and business agility

IBM Analytics

Twitter:   @IBMAnalytics

13.  Data-driven Customer Engagement

This video gives a walkthrough of how to spot customers who are at risk of churn and use preemptive measures before they are defected. It talks about using predictive analytics capabilities to drive customer retention by accurately targeting campaigns, which allows you to retain valuable customers while boosting your revenue.

• Deliver customer insights to front-line decision-makers and systems
• Boost customer lifetime value through personalized efforts
• Predict which customers are at risk of leaving
• Identify choice prospects for highly targeted marketing programs
• Enhance sales forecasting, accelerating sales cycles

Insurance Nexus

Twitter:   @InsuranceNexus

14.  Raising Customer Engagement in the Insurance Industry

This video covers a webinar conducted by Insurance Nexus with a panel of three leading speakers and discusses how to raise customer engagement in the insurance industry. Key topics covered include analyzing the customer journey and identifying where the pain points are, how to improve customer engagement, and measuring interactions with customers.

• How insurance carriers can improve their customer engagement
• Practical advice, case study examples and best practices for the insurance industry
• Innovating and using technology to interact with customers

Twitter:   @SAP

15: Beyond CRM: Digital Transformation Starts with Customer Engagement

This video, delivered by enterprise resource planning (ERP) giant SAP, talks about how digital transformation is impacting how to deal with customers and why organizations need to think beyond the CRM. Leading speakers from SAP discuss actionable strategies for customer engagement and reveal how SAP offerings, such as the “SAP Hybris portfolio and SAP Jam Communities,” can help you reach digital transformation objectives.

• How to exceed customer expectations and delight with digital solutions
• Delivering richer, faster, and better digital experiences personalized to the customer
• Understanding digital businesses and why customers are their most important assets
• Assisted and unassisted customer support before, during, and after the purchase

CustomerEdge TV

Google+:   CustomerEdge TV

16: How Social Media Has Impacted Customer Engagement – Customer Edge

This video talks about the role that social media has played on the way businesses sell, market, and serve their customers. Irrespective of industry, whether it is telecom or heavy machinery, the competition is ever increasing which makes it necessary to provide a personalized experience to each customer.

• How to engage with personalized social media in B2B and B2C situations
• How to involve influencers and advocates, and foster their growth
• Learning from best practices and avoiding pitfalls

Twitter:   @couchbase

17:  Revolutionizing customer engagement – Connect Silicon Valley 2017

Couchbase CMO Peter Finter discusses the attributes and values of an engagement database and how Couchbase clients are transforming their organizations with improved customer engagement, personalized experiences, lower costs, and time-sensitive innovation.

• Changes impacting businesses today that requires them to rethink customer experience
• Challenges of customer engagement and how to overcome them
• How businesses can revolutionize customer engagement and reap the rewards
• Employing technology to give customers a unique experience

Google G Suite

Twitter:  @gsuite

18: Connecting your sales associates to drive customer engagement and satisfaction

There are a many “real world” problems in the retail and ecommerce space — especially when it comes to customer engagement. Google has provided a short tutorial about how Chrome can help alleviate many of these scenarios. The focus of the webinar is to help connect sales associates in a way that improves customer engagement through the production of “regular, lively content”.

• Discovering the top two operational challenges of the retail world
• How Chrome can help modernize and rethink workflows
• Enhancing and improving communication across a distributed workforce

Twitter:  @Dreamforce

19:  Workshop: Transform Customer Service to a Customer Engagement Center

In this video, Service Cloud experts from Salesforce discuss the importance of adapting your service organization to engage a whole new breed of technology savvy customers who expect immediate answers and support at every step of their customer experience journey. They uncover strategies for connecting with customers and building meaningful relationships, and the role of a customer engagement center to transform customer experience.

• How mobile and social media are transforming customer service today
• Delivering outstanding customer service at every point of customer interaction
• Deploying and running a customer engagement center successfully
• Achieving measurable results through increased agent productivity

Pitney Bowes

Twitter:  @pb_digital

20: Digital Transformation with Mobile First Customer Engagement

This demo by Pitney Bowes covers how organizations need to be relevant and interact with customers on every marketing channel today. It shows ways to optimize and simplify communication for mobile devices and discusses the importance of AV interactions to create engaging and personal customer experiences.

• Identifying current trends in customer engagement
• Providing digitized customer engagement management solutions
• Discussing the future of customer driven “predictive” engagement
• Scalable, compliant and secure mobile-first customer engagement

TiE Silicon Valley

Twitter:   @tiesv

21:  Inhi Cho Suh – GM Watson Customer Engagement, IBM – MarTech Track TiE Inflect 2018

Inhi Cho Suh, GM Watson Customer Engagement at IBM, discusses the human and business impact of Artificial Intelligence (AI), and how AI combined with other disruptive technologies such as IOT and Blockchain are drastically transforming different industries including HealthTech, FinTech, MarTech, and more.

• How AI and machine learning is transforming customer engagement
• Creating real-time personalized experiences using AI
• Identifying the challenges of AI and offering solutions
• Employing an AI powered platform to holistically analyze customer data and deliver the best possible customer experience

Twitter:   @TheNextWeb

22:  Danielle Levitas (App Annie) on How to Grow Customer Engagement through Mobile | TNW Conference 2017

Danielle Levitas, Senior Vice President and Research and Analysis team lead at App Annie, talks about how to grow customer engagement through mobile. With most customers mobile today and a good part of them spending 2+ hours a day on mobile apps, she emphasizes the importance of mobile-first marketing. This video also covers the importance of using customer data to understand what consumers want and expect and how to use mobile apps to create an intimate level of engagement with a customer.

• Why and how to reach out to customers on mobile devices
• Growing customer engagement through mobile app interactions
• Increasing ROI and building a better business through apps

Twitter:  @Comm100

23:  [Webinar] Social Media Best Practices for Effortless Customer Engagement

Research from Gartner predicts that in the next two years almost 90% of all companies will be providing customer support on social media. This webinar video shows how to build meaningful customer relationships by providing stellar customer service through a variety of social media channels.

• Social media best practices for effortless customer engagement
• Dealing with rising expectations and providing instant/near-instant responses
• How to handle social media customer service queries
• Social media excellence checklist

Twitter:   @adtech

24:  Game On: How Gamification Drives Sales & Customer Engagement

In this video, CRO Samantha Skey from RecycleBank and leading executives from NativeX, Electronic Arts, and SponsorPay discuss relevant case studies of how brands and businesses can use gamification to push sales and increase customer engagement. Going beyond just reward points and tokens, they discuss strategies that can be borrowed from gaming to attract new leads and gaining customer loyalty.

Download our guide on  how to use gamification to improve call center performance !

• Importance of gamification to drive sales and enhance customer experience
• Offering rewards to customers for user-directed opt-ins
• ‘Mobile to in-store’ and ‘in-store to mobile’ customer engagement

Karan Verma

25: Artificial Intelligence in Customer Engagement

Karan Verma, product manager for Dry Ice at HCL Technologies, discusses Artificial Intelligence (AI) and machine learning and the millions of variables involved in delivering the data to be used to drive customer engagement.

• When to employ machine learning vs. human interaction
• How large-scale enterprises can use AI to enhance customer engagement
• Discussing current and future trends in AI
• Building the gap between different marketing platforms to engage a customer in their customer journey

Twitter:  @CityGro

26:  Innovative Ideas That Increase Your Customer Engagement

A live podcast video by CityGro, a company that builds marketing and client retention tools, discusses how to build customer loyalty and keep people coming back, and how businesses can improve customer retention and develop marketing strategies to better engage customers.

• Exploring innovative ways to get people to engage with your business, brand, and loyalty programs
• Getting direct feedback from customers to help businesses improve their customer experience
• Discusses the tools CityGro offers to increase customer engagement through gamification, scratch cards, and more

Twitter:   @PitneyBowes

27: Predictive Analytics + Customer Engagement = Bad Debt Prevention

Bad debt costs millions per year for utilities. Predictive analytics and properly tuned in customer engagement can alleviate and prevent many of these losses. This pre-recorded webinar has some of the foremost experts in the areas of analytics, utility companies and customer success.

• See how predictive analytics as well as a customer service strategy can prevent bad debt
• Using data to determine where your collection efforts are best spent by likeliness to pay
• Keep more debt from becoming delinquent based on indicators before payments are missed

Tom Tsongas, PMP, CSM

28: Customer engagement

This slide presentation gives an overview and discusses key aspects of customer engagement. It explains how customer engagement is the process of fostering and optimizing the relationship with the consumer, as well as the necessary steps that need to be taken to produce the most viable deliverable. It emphasizes the need for improving customer satisfaction scores and giving the customer a lasting impression of your brand.

• Difference between internal and external customers
• Challenges in engaging internal customers
• Internal customer engagement lifecycle
• Key methodologies to achieve customer engagement

David Williams

Twitter:  @HOWTOEXPERIENCE

29: Customer engagement 5 vectors

This slide presentation is shared by David Williams, Director of iPoint Solutions Ltd., in which he discusses the five vectors of customer engagement. The slides discuss the need to shift from efficiency to effectiveness and the importance of having direct engagement with the customer.

• 5 vectors of customer engagement
• Expanding opportunity with smart everything
• Offshoring and re-shoring
• Keeping up with the competition

Raghvendra Saboo

Twitter:  @jumoora

30: In-Store Customer Engagement & Analytics

This slide presentation primarily discusses the importance of in-store customer engagement and ways to improve it. It also shares analytics of customer behavior and how to grab engagement analytics of the ever connected and the ever-browsing customer. It also shares market evolution details and case studies of a couple of leading organizations.

• Enhancing experience related to shopping at physical stores
• The behavior change brought by E-commerce
• Leveraging proximity techniques and cloud NFC smart tags
• Value proposition of brands

Emilia D’Anzica, MBA, PMP

Twitter:  @emiliadanzica

31: Driving Product Advocacy: Customer Engagement

This slide presentation discusses the importance of having an engagement program and key strategies to jumpstart customer engagement in your organization. It also shares recent customer analysis and platforms that can be used for customer relationship management and offers guidance on creating an action plan for your engagement program.

• Analysis of customer journey
• Gamification of customer experience
• Strategies for mobilizing your network
• Action plan for continuous engagement

Twitter:  @plumb_five

32: Autonomous Customer Engagement

The slide presentation focuses on implementing AI that is capable of autonomous human-like customer engagement. It advocates the use of Plumb5 which is a unified data platform that is built using the concepts of a real-time decision process. It renders seamless engagement between touch-points like web, mobile, email, SMS, and other channels of communication.

• Introduction to Plumb5 platform
• Data preparation for individual customers
• Connecting all data sources
• Unification technique
• Machine learning workflow
• Segmentation and dynamic personalization

Twitter:  @Ogilvy

33: Equipping Engagement with Wearable Tech

This slide presentation talks about wearable tech that can function as a multi-disciplinary analysis. It discusses smart body apparel and various factors such as personal, environmental, and physical that come into play when designing and implementing with wearable tech.

• How to stay consumer-centric
• Utilizing mobile devices and connected watches
• Today’s wearable tech eco-system

Richard Sedley

Twitter:  @richardsedley

34: 4th Annual Online Customer Engagement Survey

This series of slides are from the 4th annual online customer engagement survey report of 2010. The presentation comments on the report, provides an executive summary and goes into an in-depth discussion regarding customer management. It discusses the importance of repeated interactions that strengthen the emotional, psychological, or physical investment of the customer in the brand, product, or company.

• Behaviors and dimensions to consider for customer engagement campaigns
• Importance of message relevance and medium selection for customer engagement
• Improving online customer engagement
• Increasing value delivered and long-term customer engagement

35: Creating Customer Engagement Strategies

This presentation created by Richard Sedley, CEO at EY-Saren, is a series of slides discussing various factors, mediums, and analysis that can be used for creating effective customer engagement strategies.

• Permission based marketing
• Touch strategies
• Proposition development
• Psycho-graphic profiling
• Behavioral targeting
• Contextual targeting

OgilvyOne Worldwide

36: eCommerce: The Crucible of Customer Engagement

This is a series of slides that talk about the core-essentials or ingredients of customer engagement. It discusses how mobile users and millennials are going to drive the future. It focuses on developing customer engagement and enhancing customer experience by a combination of either physical or digital stores, along with the application of continuous commerce.

• Using M-commerce to drive E-commerce
• Location marketing
• Instant Gratification Marketplaces

Twitter:  @davidleeking

37: Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement

The series of slides in this presentation talk about the rapid technology changes that need to be made to boost customer engagement. It talks about the changing web, which is a decentralized, two-way channel for public communication in real-time and also how to deal with the ever-changing competition landscape.

• Dealing with pocket web
• Enhancing visitor experience
• Improve touch-points
• Dealing with change

SAP Customer Experience

Twitter:  @SAP_CX

38: 44 Facts Defining the Future of Customer Engagement

This slide presentation offers a series of facts that gives an idea of where customer engagement is headed in the future. It shares statistics related to customer engagement in different fields such as electronics, banking, hotels, and the retail market.

• Necessity of engaging customers on social media
• Statistics relating customer spending with customer experience
• Effectiveness of customer usage algorithm
• Importance of being customer-centric

Braze (formerly Appboy)

Twitter:  @Braze

39: What is Customer Engagement

This series of slides gives an in-depth understanding of customer engagement. It talks about the process of actively building, nurturing, and managing relationships with customers. The customer journey is no longer linear, which makes creating a customer engagement strategy more complex. Therefore, it is easier to sell to an existing customer than acquire a new one.

• Customer acquisition and metrics marketing
• Leveraging CRM data to better understand customers
• Segmentation to increase the relevancy and effectiveness of campaigns
• Using multiple channels for maximum impact

Twitter:  @marketo

40: 5 Marketing Strategies for Customer Engagement

This series of informative slides discusses the upcoming “engagement economy” as the foreseen new era. It presents the 2017 marketing benchmark report and shares success stories that have worked for leading organizations.

• Need for an engagement platform
• Quality of engagements
• Personalized engagement
• Custom scoring models
• Multi-touch reporting

Twitter:  @Alterian

41: The Future of Customer Engagement

This series of slides aims at predicting the future of customer engagement. It talks about how the definition of customer engagement has changed with evolving customers, social change, and customer demands that drive marketing. It discusses how to identify the challenges in delivering customer engagement and how these challenges can be addressed.

• Strategies in customer engagement
• Identification and addressing challenges
• Customer engagement maturity model

Twitter:  @MarTechConf

42: The Four R’s of Customer Engagement for Marketing Success

This presentation discusses digital transformation and the key difference between customer experience and customer engagement. It talks about the science of marketing, and how marketing has evolved with machine learning and omni-channel architecture.

• Right message
• Right channel

David Leonarde

43: Top 7 winning customer engagement strategies for your business

This series of slides discusses some of the key strategies that are vital for increasing customer engagement. It talks about the importance of humans being multi-dimensional and how they can be engaged on other levels that are not directly related to the company’s product. It discusses the sharing of stories and how providing customers with real time benefits are keys to continuous customer engagement.

• Engage and enroll customers by sharing your story
• Use customer data effectively to generate relevant content
• Share customer reviews on social media
• Attempt to engage customers on an emotional level

Demand Metric

Twitter:  @DemandMetric

44: Customer Engagement Playbook

This series of slides shows a step-by-step guide to improve the engagement level of customers and make your organization customer-centric. It talks at length about initiatives that need to be taken to improve customer engagement, and understanding the strength and weakness of the organization to design the most effective customer engagement plan.

• Customer journey mapping
• Initiative preparation and technology selection
• Strategy selection for customer engagement and advocacy

Amazon Web Services

Twitter:  @awscloud

45: Customer Engagement in the Age of Digital Transformation

The digital customer leaves behind an explosion of data that is collected across all touchpoints. This series of slides gives a walkthrough of the research and industry analysis conducted in the field of customer engagement. It also educates about how Amazon Web Services (AWS) and FICO can help in building better customer engagement for your organization.

• Data driven, highly scientific approach to optimize omni-channel customer experience
• Using existing customer data to predict future behavior
• Model outbound and real-time customer interactions to create effective campaigns
• Core benefits of using AWS

Techedge Group

Twitter:  @techedgegroup

46: Design for Customer Engagement: Digital Marketing Strategy

This series of slides focuses on identifying all of the relevant technological components that seamlessly integrate with one another. It further discusses that end-to-end digital marketing strategies are key to developing a strong customer base for any organization.

• Search engine marketing and related online campaigns
• Accurate application of the digital marketing funnel
• Developing a successful digital marketing strategy

Twitter:  @servicenow

47: How to Develop Winning Customer Engagement Strategies

This series of slides teach how to develop customer engagement strategies that increase customer satisfaction and brand loyalty. The presentation talks about the advent of the digital customer and how to use omni-channel methods to build trust and engage the customer. It also covers concerns of the company regarding the cost of the campaigns and how to optimize budget limits.

• Customer engagement in the digital era
• Personal value chain of customers
• Multichannel customer engagement
• Analysis of Dialog Axiata Group case study

MIT Sloan Management Review

Twitter:   @MITSloan

48:  Turning Data into Customer Engagement

Here is a very data-based slide presentation reviewing “key findings” from the 2018 Data & Analytics Global Executive Study and Research Report. If you’re not using any form of analytics at the moment, the results found may convince you to start.

• Using analytics is a competitive advantage that continues to improve
• The data provided by analytics is improving customer engagement for those employing it
• Experienced analytics users are using more data points to improve engagement
• The power of sharing data

The Digital Insurer

Twitter:   @DigitalInsurer

49:  Customer Engagement in a Connected World

A great set of useful slides from a series of presentations at a conference specifically from insurers. There are four distinct presentations all dealing with the topic of improving both customer engagement and customer experience. While it is intended for insurers, the strategies are broad and can benefit nearly any industry.

• How insurers can specifically drive customer engagement by embracing the “age of the customer”
• How AI and Machine Learning can improve customer experience
• Insights into the customer via online engagement
• “Uplifting” the experience of an insurer’s customer

Kissmetrics

Twitter:   @Kissmetrics

50:  Data-Driven Storytelling: How To Use Qualitative and Quantitative Insights To Create Content That Fuels Your Business

A long title that says exactly what to expect within the slides. Kissmetrics is known for quality content as well as creating tools that give incredibly useful data. This presentation deals with both creating good content and using it to the fullest for data-backed engagement.

• A clean-cut definition of good content, how to “cut through the noise” and telling good stories
• Detailed, itemized list of the ways storytelling content can fuel your business objectives
• Further resources to continue your data and storytelling journey

What customer engagement strategies are most crucial to your organization in the digital world? Tweet at us  @CallMiner  and let us know! 

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Home PowerPoint Templates Strategy 5Cs of Customer Service PowerPoint Template

5Cs of Customer Service PowerPoint Template

The 5Cs of Customer Service PowerPoint Template is an infographic presentation template to discuss the ideal 5Cs of customer communications. Marketers and business executives are most concerned about their customers, who are pivotal to business development. At the fundamental level, the customers’ first line of interaction with the company is through customer care representatives. This is where the 5Cs come to apply for training these representatives to help them deal better. Marketing teams also use these principles for designing a feasible strategy keeping all the pain points in view. 

Our 5Cs of Customer Service PowerPoint Template comprises three editable slides, each provided in two background color options. The first slide has a pentagon diagram having multi-colored segments. These sections represent the five Cs: Care, Compensation, Culture, Communication, and Compassion. A brand can maintain a positive image for its customers by ensuring these principles in routine customer service. Users can explain each point in detail by adding relevant descriptions in the text boxes. Representative graphical icons are also shown in respective pentagon components. The second slide is a five-step process diagram carrying square segments joined together through arrowheads. This diagram elaborates on the essential characteristics of customer service: Consistency, Continuity, Context, Content-rich, and Creative. Professionals can explain how maintaining a consistent behavior that covers every customer requirement benefits the overall brand growth. 

These 5Cs can also be presented in a different layout through the third slide, which shows five square segments arranged in a zig-zag. Presenters can change the infographic icons, the colors of the shape, and the organization of text boxes. Likewise, the font styles & background can be altered to match the presentation theme. This strategy template is compatible with widescreen presentations and can be edited using all PowerPoint versions, Google Slides, and Keynote. Download this engaging PowerPoint template and customize it conveniently!

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Customer service excellence powerpoint presentation slides

Enhance your business skills by using this Customer Service Excellence PowerPoint Presentation Slides. With the help of the service excellence model PowerPoint presentation template, a company can record the client’s feedback for their products and services. There is a specific criterion based on the positive and negative reviews from the consumer, which you can mention by using our professionally designed user satisfaction PowerPoint presentation deck. This consumer satisfaction PPT comprises a total of 16 slides that helps in creating an exclusive presentation. The client support PPT includes exclusive diagrams and high-quality icons Showcase the various key features like measuring service quality, providing a consistent level of buyer feedback, visibility of service status, and many more using digital customer journey PowerPoint presentation visuals. You can create a graph of purchasers' ratings. This helps your organization to measure the productivity level. Therefore, download this ready-to-use ERP PowerPoint presentation deck and value the reviews of your users. You have improved upon your ability to communicate. Demonstrate your skills with our Customer Service Excellence Powerpoint Presentation Slides.

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Presenting this set of slides with name - Customer Service Excellence Powerpoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of sixteen slides. Our tailor made Customer Service Excellence Powerpoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. Can be converted into various formats like PDF, JPG, and PNG. It is available in both standard and widescreen.

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• Service Excellence Model

Content of this Powerpoint Presentation

In research after research, customer service has emerged as the key area that makes or breaks businesses. Yet, there appears to be resistance to expanding this division or using it to help customers get over any hesitation in using products and services.

Excellent service is linked to both customer perception and customer expectation. Service excellence is a step-by-step process and our template explains it well here.    

Disney and Apple are two major examples of global corporations taking customer service as a revenue center, and setting new benchmarks in the field. For instance, Disney’s HEARD framework ensures that customers are always their first priority in terms of level and quality of service. 

Customer satisfaction and repeat purchases are the end-result, when customer service excellence. 

At SlideTeam, we recognize the importance of spreading the word about customer service excellence to all stakeholders, and ensure implementation. Hence, we have curated templates that incorporate all tenets and principles of customer service excellence onto a complete deck. 

Delivering excellent customer service requires a process to create an impact. Find the DNA of the process here. 

The idea is to ensure the business saves time, money it would have otherwise spent on creating a PPT Presentation. You also want to avoid the tedium for your employees and want them to focus on actual customer service excellence implementation next. 

Even better, each of the templates is 100% editable and customizable, meaning that you get the starting point, the structure of how to design the presentation. You also get the capability to tailor each presentation to the unique audience profile you want to address. 

Let’s explore!

Template 1 Customer Service Excellence Understanding What Goes into The Creation of this Culture  

Use this slide to list key ways in which businesses can achieve customer service excellence. This Table of Contents PPT Template provides as the first prescription and understanding of responses to bad and good customer service. Then, the slide depicts preferred communication channels for world-class service and building a service excellence pyramid. 

Template 2 Response to bad and good service from customers 

Customer service cuts both ways, be it excellence or bad levels of execution from a business. This PPT Template showcases how bad service leads to the customer not conducting business, while also warning friends and family to an equal degree. Good service leads to continued business and additional customers. Other behaviors include negative or positive online reviews and corresponding responses to surveys. The idea is to pledge to provide only good service as part of customer excellence. Bad service is costly in terms of increasing the customer acquisition cost. 

Template 3 Building a Service Excellence Pyramid for Customers 

This PPT Template showcases how businesses can go from just meeting customer expectations to creating customer joy through surprisingly excellent and warm service. The four-level service excellence pyramid in the slide depicts core value and proposition at the lowest level, in the absence of which businesses cannot expect customers to come to them. Complaint management, individual service, and surprising service are the following three levels. The aim is to ensure memorable service with attention to detail. 

Template 4 Service Excellence Model in Customer Service

Achieving customer delight is the goal of businesses and this requires the fusion of operational, strategic, innovation and cultural parameters. This PPT Template showcases the action points to be taken to ensure synergies and complete the circle of nine actionable steps that go into outstanding customer experiences. It starts with better designing and documentation of customer experience. Its culmination is into the use of performance indicators and metrics across all departments vis-a-vis customer focus.  

Template 5 Key Ways to Achieve Customer Service Excellence 

These are the six golden tactics or actions of customer service that create excellent customer service. Initially, the focus has to be to ensure successful measuring of service quality to continually improve customer service. Once this is done, it has to be maintained at a consistently good level, with all customer-facing professionals equipped with relevant knowledge. Finally, going beyond the basic level of service has to be a mantra ingrained across all your customer service professionals. 

Template 6 Preferred Communication Channels for Customer Service 

With the customer categorized into major categories, such as millennials, GenX and baby-boomers, use this PPT Template to study which channel of communication they are most comfortable with. For instance, for someone not wanting to hold the phone, email is the preferred mode for customer service executives. This slide covers at least six channels for businesses and the bar graph gives a clear picture of which customer should be contacted on what platform.    

Template 7 Meeting Expectations and Avoiding Pitfalls in Customer Service 

This slide on customer service excellence speaks about avoiding pitfalls and meeting expectations of the users of your products and services. Here, offering consistent channel experience is the key. In any case, should your processes ask the customer to repeat the same thing, first on phone, then on email and so on. Proactive engagement to resolve the issue needs to be adopted with care, and packaged as such. A common pitfall to avoid is the use of too much technology, when a simple call would suffix. 

NO CUSTOMER, NO BUSINESS

When you have customers liking your company, then is the time to be at your best, and ensure these never go away. It costs nearly double to acquire a new customer than to retain those happy ones, with little gifts of your appreciation. These may be coupons, a dinner or anything, but prove your sensitivity to customer needs and your desire to have them happy. Demonstrate this attitude with customer service and see the business get on the fast-track to growth and profitability. 

PS Get hold of the best-in-class customer service excellence model here.

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What It Takes to Give a Great Presentation

• Carmine Gallo

Five tips to set yourself apart.

Never underestimate the power of great communication. It can help you land the job of your dreams, attract investors to back your idea, or elevate your stature within your organization. But while there are plenty of good speakers in the world, you can set yourself apart out by being the person who can deliver something great over and over. Here are a few tips for business professionals who want to move from being good speakers to great ones: be concise (the fewer words, the better); never use bullet points (photos and images paired together are more memorable); don’t underestimate the power of your voice (raise and lower it for emphasis); give your audience something extra (unexpected moments will grab their attention); rehearse (the best speakers are the best because they practice — a lot).

I was sitting across the table from a Silicon Valley CEO who had pioneered a technology that touches many of our lives — the flash memory that stores data on smartphones, digital cameras, and computers. He was a frequent guest on CNBC and had been delivering business presentations for at least 20 years before we met. And yet, the CEO wanted to sharpen his public speaking skills.

• Carmine Gallo is a Harvard University instructor, keynote speaker, and author of 10 books translated into 40 languages. Gallo is the author of The Bezos Blueprint: Communication Secrets of the World’s Greatest Salesman  (St. Martin’s Press).

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Customer Service Training Project Proposal

Customer service training project proposal presentation, premium google slides theme and powerpoint template.

If you don't keep your customers happy, how will you be successful? Companies should invest in customer service as much as they can—it's that hard-working department that is in constant touch with customers. Make sure you train your agents properly so they are able to carry out their work nicely. Present your project and convince some higher-ups that this is a necessity! With our template, creating a presentation will be a breeze. It's use of orange and blue provides contrast in relation with the gray backgrounds. Add photos too, as this reinforces the idea that customer service agents are humans, after all!

Features of this template

• 100% editable and easy to modify
• 20 different slides to impress your audience
• Contains easy-to-edit graphics such as graphs, maps, tables, timelines and mockups
• Includes 500+ icons and Flaticon’s extension for customizing your slides
• Designed to be used in Google Slides and Microsoft PowerPoint
• 16:9 widescreen format suitable for all types of screens
• Includes information about fonts, colors, and credits of the resources used

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Customer Service Presentation Template

Customer Service Presentation

Transcript: Because we have delivered more than our customers expected... ...our customers now expect more than we have delivered! It's time to look at things.... OUR STAFF HAVE SO MUCH KNOWLEDGE TO SHARE! THE CUSTOMER SERVICE SECTION OF THE INTRANET SHOULD BE A STEP AHEAD... .....THE POSSIBILITY OF STAFF HAVING HOME ACCESS OPENS GREAT ENGAGEMENT OPPORTUNITIES! LOOK AT THE POSSIBILITY OF USING NEW TECNOLOGY, SUCH AS We have become a victim of our own success. CHANGES IN CUSTOMER SERVICE Smartcards will continue to evolve. Due to our great successes, passenger expectations rise. Customer service experience becomes more important than ever. The company aims for Investors In People Gold Award. ENGAGE, SINCE 2004 HOW DOES CUSTOMER SERVICE TRAINING ADAPT TO THESE CHANGES? INSPIRE Thank you for your time. UPDATE AND ADAPT OUR CUSTOMER SERVICE TRAINING SO THAT OUR STAFF FIND IT RELEVANT AND USEFUL. THE BEST TEACHERS INSPIRE THIER STUDENTS TO LEARN Changes in Technology. INSPIRE! FROM A DIFFERENT PERSPECTIVE! Scotrail starts to use new technology and social media to engage with our customers. CO-OPERATE WITH ALL DEPARTMENTS, TO FIND AND SOLVE PROBLEMS REGARDING IMPLEMENTATION OF NEW S.O.M. Any questions? SMARTBOARDS ARE EASY TO USE AND CAN BE USED TO PRESENT MULTI MEDIA TRAINING COURSES, WHILE PROJECTING A PROFESSIONAL IMAGE TO STAFF AND VISITORS. Introduction of new S.O.M. makes customer service part of competence assessments. Blackberrys introduced to on train staff. Scotrail promises to deliver the best service for Scotland every day. LOOKING TO THE FUTURE..... CUSTOMER SERVICE COMES NATURALLY TO SOME, BUT NOT TO ALL. EDUCATE LISTEN TO THE EXPERIENCE OF OUR STAFF. EDUCATE, TRAIN OUR MANAGERS TO HELP THEM ASSESS CUSTOMER SERVICE COMPETENCE STANDARDS. BE CREATIVE IN HOW WE TEACH CUSTOMER SERVICE, LET OUR TRAINEES EXPERIENCE GOOD AND BAD CUSTOMER SERVICE. Safety, Integrity, Quality, Accessible and Professional. Customer Service plays an integral part in our Visions and Values. The commonwealth games come to Glasgow giving us the chance to showcase our customer service. USE THE INTRANET AND POSSIBLY KINDLE TO ENGAGE OUR STAFF. OUR STAFF ARE OUR MOST VALUABLE ASSET Looking towards, and beyond the end of the current franchise. INNOVATIONS SO FAR..................... ENGAGE EDUCATE OURSELVES, BY LOOKING AT WHAT OTHER SUCCESSFUL BUSINESSES DO. UTILIZE OUR CURRENT TECHNOLOGY , SUCH AS SMARTBOARDS, TO EXPLORE NEW TEACHING TECHNIQUES. WHEN WORKING FOR GADGETSHOP, I WOULD SEND NEW STAFF TO ASK QUESTIONS AT THE APPLE STORE, AND REPORT ON THE SERVICE THEY RECEIVED. THIS WAS INVALUABLE IN SHOWING THE STANDARD I EXPECTED FROM MY STAFF. How we have performed in the current franchise. TVMs and Smartcard ticketing are introduced. Scotrail starts to deliver on all fronts. Punctuality and reliability improve. Modernised facilities and ticketing systems are introduced. Scotrail introduces great value products. First transforms the Scotrail brand. Vision and Values put customer service at the core of the company.

Transcript: Practice, Practice Practice...Role-Playing! Who is Responsible for Customer Service? Interests and hobbies Occupation Education Cultural diversity Technology skills Location or community Access point: online, in-house, Affiliates, outreach To provide a basic introduction and understanding of the concepts of customer service. To give examples of good customer service, and how to achieve it. To explore the different aspects of good customer service (staff, facilities, collections and programs). To enpower staff to make the best customer service decision for each individual and each circumstance. To provide coping techniques for staff encountering the confused, dissatisfied and angry customer. To learn from and help each other. How to deal, cope and have each other's back! Angry Customers = Angry Staff? Questions? Handling Stress Navigating the Customer Service Experience SAY "what I can do is," INSTEAD OF "I can't." SAY "Yes, and," INSTEAD OF "Yes, but." SAY "Let's see if I can find out," INSTEAD OF "I don't know." SAY "Here's a list of organizations that may be able to help you," INSTEAD OF "We can't do that." SAY "You may want to look at the information I have," INSTEAD OF "You are wrong." SAY "I don't have the expertise to give you advice on that subject, but I can find you information," INSTEAD OF "I can't give advice." Create... Escape clauses in rules and policies. This is the Captain Jack Sparrow principle: "They're more like guidelines, really." You Are Here Pick up the phone ASAP, but don't pick it up just to stop the ringing, and continue your conversation with someone else. Say your name and identify your library. Remember to smile when you're speaking. Callers can "hear" the smile in your voice. Speak clearly and not too fast. If you have to put the customer on hold, ask if they can wait or would they rather call back. If you have to take the customer's name and number, write it down legibly (that's my biggest issue!) and repeat it back to the customer for correctness. Customer Service and the Mentally Unstable Frontline Customer Service Who Are Our Customers? Anger is contagious. Remember, it probably has nothing to do with you! Anger is a secondary emotion. The annoyed, frustrated, grouchy and mad. They...have the wrong library; are in a hurry; just need to check their email or print one form; "but they told me I could!" Anger is in the body. The body reacts to "fight or flight." Blood leaves the brain, and thinking stops. Hopefully, by not allowing customers to draw you into their anger, they will see that you are trying to resolve the issue and will calm down. But...This doesn't always work and the customer leaves angry. The customer is NOT always right...but they do have the right to express their opinion. Just do the best you can and move on. Customer Service: Facilities, Collections and Programming Effective Communication GOALS! Discretion allows for assessing each situation as unique. Are there any circumstances where you might: Waive fines? Check-out materials without the library card? Extend computer time limits? Allow customer use of staff equipment? Enpowerment doesn't mean disregarding the policies of the Library or PINES. It does mean weighing the customer service benefit of "exceptions" to the policy, versus strictly following it. Knowledge Customer Service and Enpowered Staff The Angry Customer Stay calm and don't take it personally. Speak in a lower voice. Don't argue. Apologize for the situation: "I'm sorry if you feel that way;" "I'm sorry if you were given the wrong information." Focus on what can be done, instead of what can't be done. Use S.E.T. Support, Empathy, Truth Support: Use statements that begin with "I". "I want to help you" or "How can I help you?" Empathy: NOT pity, but awareness and validation of their feelings. "I see that you're angry and I understand that this is frustrating" or "I understand how you must feel." Truth: A realistic and honest assessment of the situation, NOT the person's subjective experience. "This is what I can do for you" or "Here are some of your options." Try to remember to use "Support" and "Empathy" before "Truth", or the customer may become even more angry. Performance. Do customers always get correct information from the library? Availability. Can we put the latest bestseller in a customer's hands? Ease of use. Is it easier to search the library's catalog or Amazon.com for a book? Reliability. Can we perform the promised service dependably and accurately? Responsiveness. Are we willing to provide prompt and courteous service, with a smile? Empathy. Do we care about their needs and are willing to provided individualized service? The Angry Customer Children Young adults Homeschoolers Adults, including Seniors Businesses Ethnic populations Disadvantaged populations College students (26,000 at GSU alone!) Everyone! It happens in every part of library operations. In every service provided by the library. With external customers (library

Transcript: How can YOU help? TOP 5 POSITIVE CUSTOMER SERVICE TIPS The way YOU behave can add value for our customers! Know your customers Who are our customer? Who are the customers? How can you help? Attitude checklist. Top 5 Positive Customer Service Tips Dealing with difficult behavior. Methods of communication. Scenarios Encourage residents to live on campus. Leave a positive impression and SMILE. Say "goodbye" and "have a nice day". If you tell someone you will follow up, make sure you do. WHO ARE THE CUSTOMERS? dfdgdf Service Tips

Transcript: It is important to understand our customers’ individual needs and wants Personalization of service is key to a happy and content customer Strike up a conversation by asking questions about their trip and destination Vacationer? Point out some landmarks on the way Local? Information about local traffic could help redirect path for a speedy and safe drive This helps build trust between driver and customer, and in turn a relationship is started Anyone and everyone in an organization can make a difference for the organization Smile Make eye contact Be Polite Say Please and end with a Thank You Very easy and simple, and can make a world of difference for a customer to be treated this way Service Model: RIDE Use your imagination to rejuvenate your work efforts continually This helps keep you happy and in turn our customers happy Everyday is a clean slate and you choose your theme for the day Remember we are in the business of helping people Study the maps to know side streets Keep yourself informed about all new road construction and traffic Knowing more than one route to a destination helps keep each drive different and your work from being redundant Problem solving is the key to creating and establishing value for our customers What is the quickest and safest path to our customer’s destination? Sometimes the quickest path is not the most conventional path Inform the customer the route you intend to take and the reason why This builds credibility and value for our customers because it shows that you are knowledgeable and prepared to help the customer get to their destination Establishing value brings back customers Principle: Create and Establish Value Sanborn, M. (2008, February 8). How to Provide Extraordinary Customer Service: The Fred Factor. YouTube. Retrieved from Sanborn, M. (2013, March 25). Be A Fred. Retrieved from The Fred Factor: http://www.fredfactor.com/befred/principles.aspx by: Josellyn Osuna MKTG210 06/05/2013 Providing the Best Customer Service Look to the service model based on the four principles to help you remember how to create the best customer service experience: References R- relationships I - imagination D - difference E - establish value Principle: Build Relationships Principle: Anyone Can Make A Difference Principle: Invent and Reinvent Yourself Regularly

Service Presentation - Template

Transcript: There is a difference between fast and efficient service. Do not continue to do things the same old way because that is “how they are done”. You were hired to use your experience and skills to better the organization – take that challenge seriously. It may not always be possible to say “yes” but the customer must know that you have done everything possible to help them accomplish their goal. Make eye contact, smile, and speak (when appropriate) to every customer you encounter. No exceptions. Customers of government agencies do not choose to do business with us, they have to. The only way to overcome this challenge is to provide exceptional service. The implementation of process improvement requires a global perspective. Know what the agency does. When you do, you will know that your work has purpose and that “That’s not my job” shouldn’t be part of your vocabulary. Ask and offer. Your professionalism is judged based on your appearance, your attitude, your manners, your knowledge, and your abilities. It is a package, fail on just one count and you risk making a bad impression. Use your knowledge, skills, and resources to respect your customers’ time, but never rush – it is disrespectful and it dramatically impacts both the relationship and the outcome. Keep your eyes open. If you see something that doesn’t work the way it should, take steps to make it right or at the very least, call someone’s attention to it. Customers care how many people they have to talk with to get the answers they need. If you need to transfer or hand off a customer, make sure it is to the right person, and be sure you’ve prepared that person to ensure a seamless transition. Your career and your livelihood exist because of the customer in front of you. Be grateful and appreciative. To provide accurate information, you must know your job and have a thorough understanding of agency processes. Engage with your co-workers, ask questions, keep up with your industry. There is always more to learn – attend training when it is offered. Respect your customer’s concerns about dealing with government. Resolving an issue or completing a request may take longer, but acknowledgement of the request should happen the day it is received. Know your business. Do not overpromise or under-deliver. Manage expectations by setting reasonable goals. Give careful thought to timelines and make your word your bond. Moreno Valley Service that Soars Never assume you know what your customer needs. Good questions evoke good answers, but only if you’re listening. Resolve not to interrupt. Exercise patience, be polite, and pay attention. Venture outside your world. There is no better way to gauge your success than to ask for feedback. There is no better way to demonstrate your commitment to the customer than to provide a card and offer your continuing assistance. A customer is not a football. Connect. Keep a bad mood to yourself. Respond within the same day. Say “Thank you”. Remember, first impressions matter. Treat customers like they have a choice. Put a human face on the customer’s dealings with what is often considered a complex bureaucracy. Customers enjoy doing business with people they like and trust. Yes, it is your job to make customers like and trust you. Keep your word. Remember who you work for. Ask, then be quiet and listen. Question the status quo. A customer should NEVER have to deal with your difficult day. Everything is your job.

Transcript: Customer Service Presentation Skills Skills Every employee needs to display these very important skills in the workplace so that customers will be happy and the restaurant will be successful. Responsibility Responsibility Being responsible is extremely important. You have to be responsible to make sure you job gets done and it gets done on time. If you want to be promoted and given more responsibility, you have to show that you can be responsible for you duties that you already have. Time Management Time Management In order to be a good employee, you have to manage your time well. It is important to know what you have to do and how much time you have to do it. When you manage time well, you can finish tasks quicker. Attitude Attitude Your attitude towards other employees and customers affects how they will behave towards you. If you want to have a good relationship with your coworkers and/or get good tips from customers, you have to have a positive and happy attitude. Communication Communication Communication involves giving ideas and opinions, but also listening to others. With good, and positive communication, jobs will get done and everyone will have a chance to be heard. Respect Respect Respect is important for employees to show to other employees and customers. Respect is treating everyone fairly. Servers and hosts/hostesses must treat all customers kindly and efficiently. Employees need to be respectful of the jobs their coworkers are doing. Listening Skills Listening Skills Sharing ideas is important, but you have to be able to hear other peoples suggestions and ideas. Additionally, you need to listen well to your managers you will give you jobs to do. If you aren't good at listening, their will be problems with communication. Accepting Criticism Accepting Criticism Sometimes your managers or coworkers will offer constructive criticism regarding your work. You should be respectful of their opinion and if possible try their suggestions, they only want to help. Leading Leading Being a leader means you take charge in difficult situations. You show your coworkers what to do and exhibit a great amount of responsibility. Leaders also have to be respectful of others and understand that they don't have all the answers and rely on their team to do their jobs too. Energy Management Energy Management In order to come to work awake and ready to work you need to make sure you: -eat a balanced diet -exercise -get plenty of sleep This way you won't be tired while working your shift. Handling Customers Handling Customers Sometimes customers will have bad days, or simply just be upset. Be extra careful when serving these customers. Be polite and respectful and do what you can to make their experience here enjoyable. If needed alert a manager to a extreme customer and they will handle that customer.

Transcript: Good customer service is all about bringing customers back and sending them away happy. Happy customers pass positive feedback to others who may then be tempted to try your product/service. Continued Learn to identify and analyse customer needs and problems. Recognise common reasons for customer complaints: Importance of Customer Service Why Do We Need Customer Service? Life Blood of Any Business Accept feedback - positive or negative Know what customers want: Increase Client/Customer Base Discover techniques to cultivate and maintain customer relationships Assess/adapt communication style when dealing with different people. Promotions and offers to attract new customers are all very well and good but unless they come back the business won't be profitable for long. Rules for Customer Service Never underestimate the power of "word of mouth" Excuses How to Provide Good Customer Service Not enough time Don't get paid to be nice Every customer is just bonkers today Can't deal with people who show me no respect I'm having a bad day Customers/public are all basically stupid Customers don't know what they're talking about Cant be bothered Job/ product knowledge - Lack of communication - Poor service - Product disappointment Answer the phone Don't make promises unless you can keep them Listen to your customers Deal with complaints Take the extra step - Greet me - Listen to me - Help me - Value me - Respect me

customer service presentation

Transcript: P1 Communication Presentation Teamwork Introduction Presentation Topics. P1: Communication presentation and teamwork. M1: Different communications types. Communication one way: example using public address. Two way: Verbal, example face-to-face,telephone.

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Best Buy cuts workforce, including Geek Squad, looks to AI for customer service

Best buy has made significant cuts to its workforce, including the geek squad. on the heels of the cuts, the minnesota-based company announced that artificial intelligence will help customers.

Addressing "lower business demand," Best Buy has made a significant cut to its workforce and laid off a number of employees, including Geek Squad field agents, current and former workers told The Star Tribune in Minnesota.

Home-theater repair technicians and phone support specialists were among those hit by the most recent wave of layoffs at the Richfield, Minnesota-based company, according to the newspaper.

The layoffs are part of a larger restructuring plan announced by Best Buy CEO Corie Barry in an earnings call in February . The plan, which did include layoffs, was proposed in an attempt to “stabilize the company after months of declining sales,” the Star Tribune reported. 

Barry said during the call that the “cuts would happen primarily in the first half of 2024 and would occur across the company.” 

Making sure that “field labor resources” are properly balanced has been a top priority for Best Buy, and the company wants to "make sure we are providing the optimal experience for customers where they want to shop," Barry said on the call.

And, he said, the company wants to reduce parts of the business "where we expect to see lower volume than we envisioned a few years ago,” according to the newspaper. 

Best Buy has not responded to USA TODAY's request for comment.

Here’s what we know.

Best Buy says laid-off workers will get severance

It’s not immediately clear how many Best Buy employees have been laid off since the restructuring plan was announced, nor how many employees were included in the most recent wave, because the company has declined to say. 

The company did tell the Star Tribune that “affected and eligible employees will receive severance, with some offered opportunities to transfer or reapply for jobs at the company.”

"We know better than anyone that the consumer electronics industry is always changing with new technology, more innovation and evolving customer expectations, and that means we need to make changes, too,” according to a statement obtained by the Star Tribune. 

The company is intent on following the steps outlined in the February earnings call, writing that it was “making sure resources are balanced and directed to the right strategic areas so we can drive efficiency in our business and put ourselves in the best position for the future.” 

Best Buy announces AI venture

Best Buy said it's serious about being in the “best position” for the future, announcing a new artificial intelligence venture after the reports of layoffs. The venture, created in collaboration with Google Cloud and Accenture, uses “generative AI to provide our customers with even more personalized, best-in-class tech support experiences.”

The AI-powered virtual assistants are expected to help Best Buy customers troubleshoot problems with products, change delivery details and manage software, among other things, according to the news release. 

The “self-service support option” will be available online, on the Best Buy app, or over the phone starting this summer.

"These new-gen AI-powered capabilities further enhance our commitment to deliver better, more personalized experiences to our customers by unlocking the power of people," Brian Tilzer, Best Buy's chief digital analytics and technology officer, told the Star Tribune. 

Geek Squad revamp underway, part of restructuring initiative 

Several initiatives are planned to get the company back on track, and one of them is to make Geek Squad “more efficient,” according to the Star Tribune. 

Barry said that the company would continue “to build out Geek Squad as a service, which would operate as a business-to-business model.” 

Geek Squad employees eventually will be pulled to work for Best Buy Health, which sells and delivers medical technology that helps with in-home health care, the Star Tribune reported. 

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Best Buy is bringing AI to customer service

The retailer's new ai tool is meant to solve product issues and adjust delivery orders and schedules.

Best Buy is planning to use a generative AI -powered virtual assistant to provide customers with a “self-service option,” the company said earlier this week. The new tool will available when customers shop on the company’s website and app, or when they call into the customer support line. Best Buy is working with Google and Accenture on the tech endeavor and plans to deploy it this summer.

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The AI-powered software is intended to solve product issues, adjust delivery orders and schedules, and manage software subscriptions. “The AI tool will really narrow in on a customer’s specific needs,” a company spokesperson told Quartz. If a customer wants to set up their laptop or change when their washer and dryer will be delivered, AI will be able to do that, the spokesperson added.

In comparison, because some customers prefer getting on the phone with an agent, the company is also planning to launch a new-suite of AI-powered tools to assist employees during calls. Those will transcribe calls and provide feedback in order to detect whether a customer’s issue was resolved. They’ll be used to monitor whether certain products are defective and should be replaced.

In response to reports that a large chunk of Geek Squad workers were laid off , the company said that customer service agents are not Geek Squad members. “They are two different things,” the spokesperson said. “The specific agents that were impacted were agents that were doing home theater equipment installations.”

In February, Best Buy’s CEO Corie Barry said the company would close stores and lay off employees as it aimed to better position its workforce with ongoing changes in consumer spending. As part of the restructuring initiative, the company said it would also devote resources to artificial intelligence.

Whether the company is making plans to replace Geek Squad with AI, the company said,“there is never going to be a world where AI can go into a person’s home and install equipment.”

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Best xfinity mobile plans in 2024.

If you're already an Xfinity customer, you may be able to save on wireless service with an unlimited Xfinity Mobile plan

Quick Links

Best overall xfinity mobile plan, best plan for heavy users, best plan for light users, pick the right plan on xfinity, save with xfinity mobile.

If you get your TV or internet through Xfinity, there’s no doubt that you’ve seen an ad for Xfinity Mobile. Xfinity Mobile uses Verizon coverage in tandem with Xfinity WiFi hotspots to provide mobile phone service for its customers. With Xfinity, you can get up to 50GB of high-speed data on its top Unlimited Plus plan, but for many people, the cheaper Unlimited plan will make more sense. Xfinity Mobile, while it requires Xfinity home internet service to sign up, is a good value with multiline savings and deals on new phones, tablets, and smartwatches.

Xfinity Mobile Unlimited Intro

Plenty of data for the family

With 30GB of high-speed data and unlimited talk and text, Xfinity Mobile’s base unlimited plan is the best option for most people. You'll get access to 5G on Verizon’s network, as well as Xfinity WiFi hotspots.

• Enough data for most people at 30GB
• Usage in Mexico and Canada
• Access to Ultra Wideband 5G
• No hotspot data
• Taxes and fees are extra

When it comes down to what most of us actually need in a mobile phone plan, we just need talk, text, and enough data to make it to the end of the month. Unfortunately, many postpaid carriers load their plans with features most people don’t need and goad customers into signing up for them with phone discounts or promotions. Xfinity Mobile’s Unlimited Intro plan is a lot more sensible, offering unlimited talk, text, and data on the Verizon network with additional coverage provided by Xfinity Mobile and Xfinity WiFi hotspots.

This plan has 30GB of high-speed data on LTE or 5G, which is plenty for most people. If you use up your 30GB, your speeds are reduced to 1.5Mbps. This isn’t that bad considering that Mint Mobile slows customers to 500Kbps and Google Fi slows customers to 256Kbps after their high-speed data. Xfinity’s Unlimited Intro plan has no hotspot data and streams at 480p on LTE connections. When connected to 5G, however, you can stream at higher resolutions.

If you’re heading to Mexico or Canada, you can keep using your Xifinty Mobile phone and data, though speeds are reduced to just 256Kbps while there. This low speed isn’t sufficient for browsing or streaming, but it should send messages and emails without issue, so you can stay in communication.

Xfinity Mobile Unlimited Plus

Plenty of data to stream and sharing

With up to 50GB of high-speed data, 5GB of high-speed data in Mexico and Canada, and 15GB of hotspot data, Unlimited Plus is a solid choice for heavier users. Video streaming resolution also gets a boost to 720p.

• Enough data for most people at 50GB
• Solid multiline savings
• Full access to 5G Ultra Wideband speeds

If you’re a heavier user, Unlimited Plus comes with 50GB of high-speed data, which should be sufficient if you’re using WiFi hotspots when possible, which are abundant when you have Xfinity. This plan also gets 15GB of high-speed hotspot data, with 3G unlimited hotspot after that. This is a nice addition and can help you keep other devices, like laptops, connected while you’re away from home. If you watch streaming video on your phone, you’ll get 720p HD quality, which can add the necessary clarity to gaming video content, such as livestreams. And those visiting Mexico or Canada will get 5GB of full-speed data, then unlimited data at 256Kbps.

This plan costs $50 for the first line, which is expensive, but additional lines are just $30 each. If you’re bringing the whole family, prices look a lot nicer. Keep in mind that you’ll also need to pay for taxes and fees, so your final cost will be a bit higher depending on where you live.

Xfinity Mobile By the Gig

Savings for those that use less than 1GB

If you’re a light user, the By the Gig plan is Xfinity’s cheapest at just $20 per month, with unlimited talk, text, and 1GB of data. If more data is required, it’s billed at $20 per gigabyte, so heavier users should avoid this plan.

• Low entry price for light users
• Full access to 5G
• Pay only for what you use
• Expensive if you use more than 1GB
• Extra data costs far too much

If you’re a very light user or spend most of your time in places with Wi-Fi coverage, you might need less than 1GB of data per month. If so, you can get phone service starting at just $20 per month with Xfinity Mobile’s By the Gig plan. With this plan, you get unlimited talk and text, so you can call and message your friends and family until your heart’s content. Your data doesn't have speed restrictions, so with a solid 5G connection, you could blow through it in just a few minutes. Luckily, Xfinity lets you put a speed cap on streaming and mobile hotspot, so you can make it last longer.

This data is shared, so if you bring more than one line to the plan, you still only pay $20 per month to start, but that data goes a lot faster when shared with others on the plan, especially if they aren’t as careful with their usage. Additionally, taxes and fees are extra, so this plan isn’t exactly a bargain compared to some of the best prepaid phone plans you can get.

The fact of the matter is that this plan really only makes sense to the small segment of users who rarely use mobile data. While this plan made more sense at its old pricing, Xfinity raised the price to $20 in early 2024, which makes it a lot harder to recommend, even for Xfinity customers.

By the price, Xfinity Mobile plans don’t exactly feel like a bargain, with Xfinity's Internet plan requirement increasing the total cost even more. Xfinity Internet, however, is the key to Xfinity Mobile, with Xfinity WiFi hotspots available in most places, there’s an Xfinity home internet gateway. Xfinity WiFi hotspots are broadcast from Xfinity Internet users’ homes and can be used by Xfinity Mobile customers for free without impacting their data use. Best of all, your phone can automatically connect to them.

Xfinity Mobile allows you to mix and match plans, so if you want Unlimited Plus, you don’t necessarily need to put your whole family on that premium plan. You can, for example, put the kids on Unlimited Intro with the adults on a larger plan for less than putting all family members on the same plan. You may also save on your home internet with up to $25 off on the larger internet plans with a mobile line.

When it comes down to which plan to pick, the standard Unlimited Intro plan makes the most sense with 30GB of high-speed data, which is plenty for most people. Considering that most Xfinity Mobile customers will use Wi-Fi for their home usage, and may even have Wi-Fi at work, that data can go pretty far. What makes it more appealing is that additional lines are just $20 per month, so you can get your whole family connected.

Xfinity Unlimited Intro is a simple, no-nonsense plan with 30GB of high-speed data and not much else. If you’re looking for a basic phone plan with plenty of data for most people, this is a great starting point.

If you’re considering Xfinity Mobile, you should be an Xfinity Internet customer already, or you’ll have to pay a $25 fee, which isn’t worth it when you consider the best phone plans available from other carriers. If you’re happy with your Xfinity home internet service and will be sticking with it for the foreseeable future, Xfinity Mobile’s plans are worth a look, especially with bundle discounts. For example, by choosing the 150Mbps or 300Mbps plan, you can save $10 with a mobile line. You can save $15 per month with the 500Mbps and 800Mbps plans, and $25 with the 1000Mbps and 1200Mbps plans.

Xfinity has a handful of other promotions to help grease the gears of those hesitant to switch. At present, there is a buy-one-get-one deal for two lines on the Unlimited Intro plan. For $40, that’s two Unlimited Intro plans, which is a great deal. With additional lines costing just $20 per month on this plan, it can be a great way to save.

If you want to get your smartwatch connected, Xfinity charges $10 per month for unlimited usage, though your data is shared with your mobile plan. If you have a tablet that needs data, you can get 15GB of high-speed data and unlimited data after that for $20 per month.

If you’re ready for a new phone, you can get some solid discounts on Android phones and iPhones. You can get $400 off a new phone if you buy it on a 24-month payment plan. This applies to new phones from Apple, Samsung, Google, and Motorola. You can save even more with a trade-in with some phones, decreasing the cost to $0 per month for 24 months with bill credits. With no trade-in, these phones get $400 off as 24 bill credits. There is no discount if you pay for the device in full and these discounts are not available to existing customers.

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