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Excelling in telework: a delphi study.
Ashley Carlin Smith , University of Massachusetts Global Follow
Date of Award
Winter 12-13-2021
Document Type
Dissertation
Degree Name
Doctor of Education (EdD)
Organizational Leadership
First Advisor
Philip Pendley
Second Advisor
Melissa Bazanos
Third Advisor
Jonathan Greenberg
Purpose: The purpose of this Delphi study was to determine the factors IT management experts identify as necessary for healthcare employees to reach positive decision outcomes in virtual workplaces, to rate the importance of the identified factors, and to determine the practices IT management experts recommend for implementation for the five most important factors. Methodology: This study used a Delphi method that consisted of three rounds to collect data from 15 IT management professionals who are experts in leading virtual teams at Southern California hospitals. In Round 1, participants were asked to identify the factors healthcare employees need to reach positive decision outcomes. In Round 2, a Likert scale survey was used to rate the importance of the factors identified in Round 1. In Round 3, expert panelists provided practices to implement the five highest-rated factors identified in the previous round. Findings: The expert panelists identified 22 important factors that healthcare employees need to reach positive decision outcomes in virtual work environments. The factors were ranked to produce a list of the top six most important factors: (1) clear, transparent communication and feedback; (2) leadership that models expectations; (3) openness/general psychological safety to voice thoughts, make decisions; (4) strong interpersonal relationships and feelings of trust; (5) clear pathway toward conflict resolution established; and (6) intentional celebration and/or team member recognition. The expert panel recommended 58 practices to support the successful implementation of the top 6 ranked factors. Conclusions: This study amplified the complexities between technology and social structures and interactions amongst healthcare employees in telework environments. First, a variety of factors are needed for healthcare employees to reach positive decision outcomes in virtual workplaces. Furthermore, the leader has a critical influence on these factors and more specifically, on helping employees successfully navigate telework environments. Finally, the successful implementation of the most important factors is best achieved by several practices happening concurrently. Recommendations: Based on this study’s findings, six recommendations were presented for further research to advance the literature on the factors necessary to ensure employees excel in telework environments.
Recommended Citation
Smith, Ashley Carlin, "Excelling in Telework: A Delphi Study" (2021). Dissertations . 421. https://digitalcommons.umassglobal.edu/edd_dissertations/421
Since February 02, 2022
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Home > GRAD > DISSERTATION > 215
Dissertations
Making telework work: the effect of telecommuting intensity on employee work outcomes.
Maria Spilker , University of Missouri-St. Louis
Document Type
Dissertation
Doctor of Philosophy
Date of Defense
Graduate advisor.
James A. Breaugh
Merritt, Stephanie
Pellegrini, Ekin
The current study examined the effects of telecommuting intensity – the amount of scheduled time that employees spend doing work away from the central work location – on employee outcomes. Results of this study provided insight into how telecommuting intensity relates to turnover intent and supervisor-rated performance through mediating mechanisms of work-life conflict, professional isolation, and Leader-Member Exchange. An online survey instrument was created, and an invitation to participate was sent by e-mail to telecommuters. Each participant was asked to provide an email address for his or her direct supervisor. The supervisor was asked to complete a shortened version of the telecommuter survey including an evaluation of the employee’s performance and an assessment of Leader-Member Exchange relationships. Data from these surveys were analyzed using structural equation modeling. Results indicated professional isolation fully mediated the relationship between telecommuting intensity and turnover intent. Further, work-life conflict, professional isolation, and LMX quality all were significantly related to turnover intent and LMX quality was significantly related to supervisor-rated performance. Implications for future research and practice are presented.
OCLC Number
Recommended citation.
Spilker, Maria, "Making Telework Work: The Effect of Telecommuting Intensity on Employee Work Outcomes" (2014). Dissertations . 215. https://irl.umsl.edu/dissertation/215
Since April 03, 2017
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IMAGES
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COMMENTS
Telework is becoming increasingly common, with more workers reporting that they telework at least some of the time. Even though the amount of research on telework ... the members of my dissertation committee, Winfred Arthur Jr., Mindy E. Bergman, Wendy R. Boswell, and Aaron Taylor. Their insights and discussion helped to improve
Analysing telework implications on organisational dimensions related to telework experience (Table 2, Panel B), the Kruskal-Wallis test showed that the business professionals already having a telework experience before the pandemic period assigned more importance to the overall quality of teamwork (p = 0.000) and to the organisational ...
In 2019, 69% of the US companies offered some form of telework, and 27% did so full-time (Society for Human Resource Management, 2019).The impact of teleworking on job performance has been the subject of significant debate due to the implications of this work mode for the performance of the human factor, about which CEOs have raised important concerns (Golden & Gajendran, 2019).
As mentioned within this thesis, telework has many valuable attributes in addition to. increasing employee motivation, flexibility, productivity and decreasing employer costs. These. include: (a) decreases in carbon emissions, (b) decreases in employee stress, (c) increases in.
The population consisted of organizational leaders who have been a teleworking leader for a minimum of 6 months and who currently telework at least 1 day per week from home. This ensured sufficient exposure to the phenomenon. The typical study on telework includes employees who work at least 2 days per week on average.
This thesis is a research on effects of remote work on workers and the workplace and how workers react to a switch to remote work. The research was carried out in re-sponse to the COVID-19 pandemic that started in the beginning of 2020 and forced companies to switch to remote work in order to reduce the spread of the virus. Busi-
As shown in Figure 2, telework had a significant positive impact on job crafting (β = 0.359, p<0.001), which showed that employees will try to remold their jobs in telework, assuming that H1 was supported. The standardized coefficient between job crafting and employees' job performance was 0.329 (p<0.001), which indicated that job crafting ...
U.S. federal government management allows full-time teleworking, but most employees. telework on a part-time basis (OPM, 2011). This finding further aligned with Van. Yperen et al. (2014) who found that the number of days teleworkers teleworked related directly to the negative impacts teleworkers could experience.
This Thesis is brought to you for free and open access by the Master's Theses and Graduate Research at SJSU ScholarWorks. It has been accepted for inclusion in Master's Theses by an authorized administrator of SJSU ... telework is a broader concept and has four dimensions (work location, information technology, time distribution, and diversity ...
Telework also has been promoted as a way to reduce air pollution and traffic congestion (e.g., Handy & Mokhtarian, 1995; Novaco, Kliewer, & Broquet, 1991). By the end of the last century,
job stress when the employee teleworks 3 to 5 days a week. The believed individual. outcomes of telework are: (a) job satisfaction was more significant, (b) role stress was. lowered, (c), and turnover intervention was reduced (Gajendran & Harrison, 2007).
ABSTRACT. Evidence has been somewhat mixed on how telework affects job satisfaction, career advancement, and relationships with supervisors. Larger samples and better measures of telework and control variables, however, suggest that frequent telework increased satisfaction with jobs, advancement opportunities, fair treatment, supervisors, and co-workers in both the 2012-2015 and the 2020 ...
Many employers, including the federal government, have introduced or extended their telework arrangements because of the associated advantages, which include cost-efficiency, personnel pool enlargement, and employee well-being and motivation. Despite the continued interest from both academics and practitioners, little understanding has emerged ...
the working place at home were found to be the most important telework factors impacting different. telework outcomes. Higher self-reported productivity was related to reduced time in ...
The effect of remote work on employee engagement is important for organizations to enhance performance (Zhong, Wayne, & Liden, 2015). Most employers thought remote working made the result of low employee performance (Lee, 2018). Employee engagement is a crucial essential responsibility that drives the success, achievement, and continuous ...
Dissertation Submitted . in Partial Fulfillment of Requirements for the Degree . Doctor of Education . College of Education . Frostburg State University . ... teleworking, and telework day in respect to experience, be explored. Keywords: Teleworking, lived experience, exempt employees, Concept of Fit.
Telework, undoubtedly, holds an important position in the current continuous strife for resilience and flexibility as the business world pursues its viability within one of the most difficult periods for all industries worldwide due to the impact of the Covid-19 pandemic. This study is an attempt to present the main points of interest within ...
The present study investigates the relationship between employee telework and work attitudes, including job satisfaction, organizational commitment, perceived organizational support, and perceived co-worker support. A web-based questionnaire was distributed to employees at five organizations. Surveys were completed by 1,350 employees. A positive relationship was predicted between telework and ...
Smith, Ashley Carlin, "Excelling in Telework: A Delphi Study" (2021). Dissertations. 421. Purpose: The purpose of this Delphi study was to determine the factors IT management experts identify as necessary for healthcare employees to reach positive decision outcomes in virtual workplaces, to rate the importance of the identified factors, and to ...
Spilker, Maria, "Making Telework Work: The Effect of Telecommuting Intensity on Employee Work Outcomes" (2014). Dissertations. 215. The current study examined the effects of telecommuting intensity - the amount of scheduled time that employees spend doing work away from the central work location - on employee outcomes.
2. Defining 'telework' A massive shift towards telework is expected in the Covid-19 and post Covid-19 era. In order to properly investigate the research questions developed in this study and to address issues which will generally affect the diffusion of telework in the long term, it is imperative to understand what 'telework' is.
Louie, Patrice Ann, "A Phenomenological Study on the Leadership Experience of Teleworking Leaders" (2017). Walden Dissertations and Doctoral Studies. 4154. Technological advances and the desire for employees to improve work-life balance have contributed to the growth of telework. Finding and retaining effective leadership talent are critical ...
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