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Dissertations

Excelling in telework: a delphi study.

Ashley Carlin Smith , University of Massachusetts Global Follow

Date of Award

Winter 12-13-2021

Document Type

Dissertation

Degree Name

Doctor of Education (EdD)

Organizational Leadership

First Advisor

Philip Pendley

Second Advisor

Melissa Bazanos

Third Advisor

Jonathan Greenberg

Purpose: The purpose of this Delphi study was to determine the factors IT management experts identify as necessary for healthcare employees to reach positive decision outcomes in virtual workplaces, to rate the importance of the identified factors, and to determine the practices IT management experts recommend for implementation for the five most important factors. Methodology: This study used a Delphi method that consisted of three rounds to collect data from 15 IT management professionals who are experts in leading virtual teams at Southern California hospitals. In Round 1, participants were asked to identify the factors healthcare employees need to reach positive decision outcomes. In Round 2, a Likert scale survey was used to rate the importance of the factors identified in Round 1. In Round 3, expert panelists provided practices to implement the five highest-rated factors identified in the previous round. Findings: The expert panelists identified 22 important factors that healthcare employees need to reach positive decision outcomes in virtual work environments. The factors were ranked to produce a list of the top six most important factors: (1) clear, transparent communication and feedback; (2) leadership that models expectations; (3) openness/general psychological safety to voice thoughts, make decisions; (4) strong interpersonal relationships and feelings of trust; (5) clear pathway toward conflict resolution established; and (6) intentional celebration and/or team member recognition. The expert panel recommended 58 practices to support the successful implementation of the top 6 ranked factors. Conclusions: This study amplified the complexities between technology and social structures and interactions amongst healthcare employees in telework environments. First, a variety of factors are needed for healthcare employees to reach positive decision outcomes in virtual workplaces. Furthermore, the leader has a critical influence on these factors and more specifically, on helping employees successfully navigate telework environments. Finally, the successful implementation of the most important factors is best achieved by several practices happening concurrently. Recommendations: Based on this study’s findings, six recommendations were presented for further research to advance the literature on the factors necessary to ensure employees excel in telework environments.

Recommended Citation

Smith, Ashley Carlin, "Excelling in Telework: A Delphi Study" (2021). Dissertations . 421. https://digitalcommons.umassglobal.edu/edd_dissertations/421

Since February 02, 2022

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Home > GRAD > DISSERTATION > 215

Dissertations

Making telework work: the effect of telecommuting intensity on employee work outcomes.

Maria Spilker , University of Missouri-St. Louis

Document Type

Dissertation

Doctor of Philosophy

Date of Defense

Graduate advisor.

James A. Breaugh

Merritt, Stephanie

Pellegrini, Ekin

The current study examined the effects of telecommuting intensity – the amount of scheduled time that employees spend doing work away from the central work location – on employee outcomes. Results of this study provided insight into how telecommuting intensity relates to turnover intent and supervisor-rated performance through mediating mechanisms of work-life conflict, professional isolation, and Leader-Member Exchange. An online survey instrument was created, and an invitation to participate was sent by e-mail to telecommuters. Each participant was asked to provide an email address for his or her direct supervisor. The supervisor was asked to complete a shortened version of the telecommuter survey including an evaluation of the employee’s performance and an assessment of Leader-Member Exchange relationships. Data from these surveys were analyzed using structural equation modeling. Results indicated professional isolation fully mediated the relationship between telecommuting intensity and turnover intent. Further, work-life conflict, professional isolation, and LMX quality all were significantly related to turnover intent and LMX quality was significantly related to supervisor-rated performance. Implications for future research and practice are presented.

OCLC Number

Recommended citation.

Spilker, Maria, "Making Telework Work: The Effect of Telecommuting Intensity on Employee Work Outcomes" (2014). Dissertations . 215. https://irl.umsl.edu/dissertation/215

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IMAGES

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    Telework is becoming increasingly common, with more workers reporting that they telework at least some of the time. Even though the amount of research on telework ... the members of my dissertation committee, Winfred Arthur Jr., Mindy E. Bergman, Wendy R. Boswell, and Aaron Taylor. Their insights and discussion helped to improve

  2. Full article: The impact of telework on organisational performance

    Analysing telework implications on organisational dimensions related to telework experience (Table 2, Panel B), the Kruskal-Wallis test showed that the business professionals already having a telework experience before the pandemic period assigned more importance to the overall quality of teamwork (p = 0.000) and to the organisational ...

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  4. Workplace Motivation: Addressing Telework as a Mechanism for

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  5. A Phenomenological Study on the Leadership Experience of Teleworking

    The population consisted of organizational leaders who have been a teleworking leader for a minimum of 6 months and who currently telework at least 1 day per week from home. This ensured sufficient exposure to the phenomenon. The typical study on telework includes employees who work at least 2 days per week on average.

  6. PDF EFFECTS OF REMOTE WORK ON THE WORKPLACE AND WORKERS

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  9. The Relationship Between Remote Work and Job Satisfaction: The

    This Thesis is brought to you for free and open access by the Master's Theses and Graduate Research at SJSU ScholarWorks. It has been accepted for inclusion in Master's Theses by an authorized administrator of SJSU ... telework is a broader concept and has four dimensions (work location, information technology, time distribution, and diversity ...

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    Telework also has been promoted as a way to reduce air pollution and traffic congestion (e.g., Handy & Mokhtarian, 1995; Novaco, Kliewer, & Broquet, 1991). By the end of the last century,

  11. Impact of Teleworking During COVID-19 of Stress and Job Satisfaction

    job stress when the employee teleworks 3 to 5 days a week. The believed individual. outcomes of telework are: (a) job satisfaction was more significant, (b) role stress was. lowered, (c), and turnover intervention was reduced (Gajendran & Harrison, 2007).

  12. The impact of telework on the satisfaction of U.S. federal workers

    ABSTRACT. Evidence has been somewhat mixed on how telework affects job satisfaction, career advancement, and relationships with supervisors. Larger samples and better measures of telework and control variables, however, suggest that frequent telework increased satisfaction with jobs, advancement opportunities, fair treatment, supervisors, and co-workers in both the 2012-2015 and the 2020 ...

  13. Supervision of Telework: A Key to Organizational Performance

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  16. PDF THE LIVED EXPERIENCE OF TELEWORKING: By

    Dissertation Submitted . in Partial Fulfillment of Requirements for the Degree . Doctor of Education . College of Education . Frostburg State University . ... teleworking, and telework day in respect to experience, be explored. Keywords: Teleworking, lived experience, exempt employees, Concept of Fit.

  17. Telework: systematic literature review and future research agenda

    Telework, undoubtedly, holds an important position in the current continuous strife for resilience and flexibility as the business world pursues its viability within one of the most difficult periods for all industries worldwide due to the impact of the Covid-19 pandemic. This study is an attempt to present the main points of interest within ...

  18. "Telework and Work Attitudes: The Relationship Between Telecommuting an

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  19. "Excelling in Telework: A Delphi Study" by Ashley Carlin Smith

    Smith, Ashley Carlin, "Excelling in Telework: A Delphi Study" (2021). Dissertations. 421. Purpose: The purpose of this Delphi study was to determine the factors IT management experts identify as necessary for healthcare employees to reach positive decision outcomes in virtual workplaces, to rate the importance of the identified factors, and to ...

  20. "Making Telework Work: The Effect of Telecommuting Intensity on ...

    Spilker, Maria, "Making Telework Work: The Effect of Telecommuting Intensity on Employee Work Outcomes" (2014). Dissertations. 215. The current study examined the effects of telecommuting intensity - the amount of scheduled time that employees spend doing work away from the central work location - on employee outcomes.

  21. Telework: systematic literature review and future research agenda

    2. Defining 'telework' A massive shift towards telework is expected in the Covid-19 and post Covid-19 era. In order to properly investigate the research questions developed in this study and to address issues which will generally affect the diffusion of telework in the long term, it is imperative to understand what 'telework' is.

  22. Walden Dissertations and Doctoral Studies

    Louie, Patrice Ann, "A Phenomenological Study on the Leadership Experience of Teleworking Leaders" (2017). Walden Dissertations and Doctoral Studies. 4154. Technological advances and the desire for employees to improve work-life balance have contributed to the growth of telework. Finding and retaining effective leadership talent are critical ...

  23. Purdue e-Pubs

    Purdue e-Pubs | Purdue University Scholarship Online