resume sample for airline customer service agent

Airline Customer Service Agent Resume Example & Writing Guide

Use this Airline Customer Service Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Airline customer service agents are the first point of contact for millions of passengers each year. They’re the ones who greet you at the gate when you board a plane, help you find your seat, and hand you your boarding pass. They also help with baggage and boarding procedures, provide flight information, and answer questions about fares, schedules, and travel routes.

Airline customer service agents are the smiling faces of their companies, so it’s important that you have a friendly, approachable demeanor when you’re interacting with customers. You should also be able to handle high volumes of calls and inquiries without becoming flustered or frustrated. And because many airline customer service agents work on commission, it’s important that you’re able to sell too—convincing passengers to buy more expensive seats or add on extras like insurance or checked bags.

Here are some tips and an example resume to help you write a customer service resume that will land you interviews with top airlines like Delta, United, and American Airlines.

Passionate airline customer service agent with more than five years of experience providing excellent customer service. Demonstrates a dedication to safety and a commitment to providing passengers with a positive travel experience. Eager to use skills and knowledge to help an airline company grow and succeed.

• Provided customer service to airline customers by responding to inquiries and resolving problems regarding reservations, ticketing, check-in, baggage handling, flight changes/cancellations, lost luggage, etc.
• Processed passenger transactions at the counter or through a computer system including issuing tickets for flights and checking passengers in for their flights.
• Maintained knowledge of current fares and schedules for all airlines served by the station as well as airport facilities and services available to customers.
• Assisted with marketing efforts such as providing information about new products or services offered by the company or participating in special events designed to promote travel on specific routes or within specific markets.
• Performed other duties related to position responsibilities as assigned by management including training support when needed.
• Answered customer inquiries and complaints via email, phone calls and in-person conversations to ensure a positive travel experience
• Assisted passengers with check-in procedures, boarding passes, baggage claim and transportation options (taxis/Uber)
• Maintained high level of professionalism at all times; consistently received compliments for exceptional service
• Ensured that lost luggage was delivered to the correct destination within 24 hours of its arrival at the airport
• Operated computerized ticketing system to process reservations, upgrades and frequent flyer miles
• Answered phone calls, email and live chat support requests from customers pertaining to their accounts
• Assisted in the maintenance of customer records through database entry and retrieval as needed by processing orders and renewals for products specified by customers
• Processed payments including credit card transactions via multiple payment channels such as telephone, web or point-of-sale systems

Industry Knowledge: Greeting, Check-in, Boarding, De-boarding, Baggage Handling, Security, Customer Service Technical Skills: Typing, Microsoft Office Suite Soft Skills: Communication, Customer Service, Conflict Resolution, Teamwork, Organizational Skills, Time Management, Phone Etiquette

How to Write an Airline Customer Service Agent Resume

Here’s how to write an airline customer service agent resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “assisted customers,” you could say you “assisted 20+ customers daily, resulting in a 98% satisfaction rate.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable number to demonstrate your impact.

Identify and Include Relevant Keywords

When you apply for an airline customer service agent role, your resume goes through an applicant tracking system (ATS). This program will scan your resume for certain keywords related to the job. If your resume doesn’t have enough of the right terms, your application might not make it past the initial screening process.

One way to make sure you have the right keywords on your resume is to read through a few job postings and take note of the terms that are used most frequently. Then, try to use some of those same words in your resume.

Here are some of the most commonly used airline customer service agent keywords:

• Airline Reservations
• Customer Service
• Customer Satisfaction
• Customer Service Management
• Reservations
• Airlines Reservations System
• Airlines Operations
• Aviation Security
• Time Management
• Inventory Management
• Customer Contact
• Microsoft Access
• Customer Support
• Hotel Management
• Team Leadership
• Communication
• Customer Loyalty
• Negotiation
• Team Building
• Problem Solving
• Inventory Control

Showcase Your Technical Skills

Airlines are increasingly using technology to manage their operations, and many airlines now require their customer service agents to be proficient in computer systems and procedures. Some of the programs and systems that customer service agents are typically expected to be proficient in include: airline reservation systems, passenger check-in systems, and flight operations systems. Additionally, customer service agents need to be familiar with airline policies and procedures.

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Airline Customer Service Agent Resume Samples

An Airline Customer Service Agent assists the customers with the flight reservations, questions, itinerary changes, and on matters relating to customer loyalty programs. The job duties listed on the Airline Customer Service Agent Resume are – helping passengers by providing flight information, issuing tickets, checking in and solving ticket related problems, checking baggage, upgrading the seats and reissuing seats, checking the boarding passes of the passengers, verifying and inspecting passenger documentation, assisting passengers with self-service check-in, making public address announcements , and maintaining high standards of security and services at the airport .

The minimum eligibility or criteria to enter this field includes – strong customer service orientation, knowledge of some tools such as CRM, online chat software, customer relationship management software, and MS Office Suite; excellent communication skills, a good level of fitness, and teamwork skills. Employers prefer candidates who have completed a degree in related fields.

• Resume Samples
• Customer Service
• Airline Customer Service Agent

Airline Customer Service Agent Resume

Headline : Responsible for Learneingbehind-the-scene workings of an international airport, and also Rotating through the check-in counter, lobby area, departure gate, customs, arrivals, and other areas within the airport.

Skills : Microsoft Powerpoint, Customer Service, Fluent In English, Arabic, And French.

Description :

• Guiding and helping passengers with services, ticketing, baggage, and all information and arrangements pertaining to bookings on the flights.
• Perform passenger check-ins, security procedures, and aircraft boarding.
• Issues include passenger inquiries, flight delays, passenger delays, and seating accommodations.
• Worked all shifts, all days including nights, weekends, holidays.
• Worked outside in all weather conditions.
• Used computers and other office equipment.
• Handled objects up to 70 pounds regularly.

Objective : Customer Service Agent (CSA) is responsible for understanding and responding to customer service issues, complaints and complaints related to airline travel. The CSA also will work with the customer to resolve problems regarding flight, airfare, reservations and baggage.

Skills : Airline Operations, Customer Services, Cargo Handling, Safety Coordinator.

• Provided multi-airline check-in services for guests.
• Printed boarding passes and checks luggage for guests.
• Delivered luggage securely to the airport.
• Taken luggage to security for TSA screening 5.
• Ensured that luggage is loaded onto the plane.
• Answered questions and/or concerns from customers.
• Welcomed passengers as they approach the check-in counter and ask for their ticket information.

Headline : Airline Customer Service Agent is responsible for providing customer service to passengers, handling complaints and resolving problems, and coordinating with the airline's team. This includes greeting passengers, providing information about flight status, assisting passengers with tickets/boarding passes, and helping customers find their way around the airport.

Skills : Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Customer Service, Fluent In English, Arabic, And French.

• Assisted and directed in all efforts of passenger check-ins.
• Performed passenger check-ins, security procedures, and aircraft boarding - Answer all customer inquiries and questions in regards to flight schedules, baggage, and connecting flights.
• Rotated through daily functions including, but not limited to: ticket counter, lobby area, gate functions, customs, jet bridge, arrivals, and departures.
• Executed cash transactions, manifests, and labeling.
• Performed bookkeeping transactions during ticketing role.
• Clerical functions performed at each flight arrival and departure including running reports, record keeping, sorting and filing, and distributing information to management.
• Resolved issues with flight activity to ensure on-time departure and arrivals.

Objective : Have flourished in years in sales, entrepreneurship, and customer service. Aside from having a keen work ethic, a detail-oriented individual. Creative and analytical thinking skills offer new perspectives and approaches when tackling challenges.

Skills : Microsoft Office Suite, Data Entry Of 60+ WPM, In-house Proprietary Financial Software.

• Maintained superior customer service by assisting customers with proper check-in, identification verification, and adhering to TSA security protocols.
• Assisted passengers in timely gate check-ins, arrange wheelchairs for disabled passengers, make critical security and flight announcements, including delays, answer questions and help passengers connect to other flights safely and on time.
• Monitored the weight and balance of the aircraft.
• Identified the various weights used in the compilation of a load sheet.
• Located and identified baggage for offload.
• Provided assistance to arriving passengers in the Federal Inspection Service (FIS) area.
• Translated for passengers being inspected/questioned by Customs and Border Protection (CBP).
• Coordinated baggage delivery and retrieval.

Objective : Customer service oriented with great attentiveness and attention to detail. Delivers friendly, efficient, and hospitable service. Proficient in Mac and Microsoft computers, Fosse and PMS. Prompt at multitasking, learning new information with strong organizational skills, and an enthusiastic attitude. Both a team player and an independent worker with the ability to quickly establish a great rapport with people.

Skills : HTML5, CSS3, PHP, MySQL, Apache Web Server, MS Office Suit, CCNA, C, C++, Wireshark.

• Assisted passengers in various areas throughout the airport.
• Verified flight information and passenger documentation.
• Constant passenger & crew interaction.
• Operated jet bridge.
• Resolved issues with flight activity to ensure an on-time departure.
• Acted as the first point of contact for tourists and ensure that outstanding service is delivered to each passenger.
• Inquired into their seating preferences and process and print their boarding passes.

Objective : Responsible for Assisting passengers, especially the elderly, children, and those with special needs in boarding planes by providing them with physical and logistic help, and also Assisting disabled customers.

Skills : Speak Gujarati And Hindi, PowerPoint.

• Checked-in passengers for international travel using SITA DCS: verification of passport, visa, and related travel documents.
• Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at the gate, and assigned seats.
• Coordinated with various government agencies and handling agencies with flight handling activities including arrivals, departures, and boarding.
• Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations to passengers.
• Assist misconnected and rerouted passengers during irregular operations.
• Assisted customers with special needs and quickly addressed and resolved customer complaints.
• Used of computers and other office equipment.

Objective : Customer Service Agent for a major airline is responsible for handling complaints and resolving customer issues. Responsible for ensuring that the airlines comply with all applicable regulations and safety laws. 

Skills : Clerical, Clerical, Cook/server, Phone Representative, Phone Representative.

• Assisted passengers with flight departures and arrivals.
• Took care of people with special needs and unaccompanied children.
• Provided boarding passes.
• Helped passengers check-in and dealing with customer problems.
• Assisted airport personnel in handling situations that need special attention.
• Greeted customers upon arrival and directing customers within the airport.
• Ensured the proper performance of all ticketing and reservation functions.

Objective : A self-motivated and energetic professional with excellent analytical skills. Excellent communicator with great interpersonal and active listening skills. Service-oriented and decisive decision-maker. Proven record of servicing guests' complaints and resolving problems in a friendly manner. Proficient in managing cash and credit cards. The profound experience of handling guests in terms of registration, check-in, and check-out.

Skills : Quickbooks, Microsoft, Photoshop, Illustrator, Accpac.

• Provided information to customers and travel agents regarding.
• Performed any other customer service functions as directed by Supervisors and Managers.
• Performed any other passenger service duties as necessary.
• Responsible for the check-in process, gate security, and communication with the crew and captain of the aircraft working for Frontier Airlines.
• Attention to detail was of the utmost importance in this position.
• Issued travel and hotel vouchers to displaced passengers on overbooked or canceled flights.
• Handled objects up to 70 pounds.

Headline : Customer Service Agent is responsible for ensuring the safety and satisfaction of all passengers and crew. Responding to safety incidents; including medical emergencies, engine failure, or other issues that require immediate attention.

Skills : MS Office, Management Skills, Checking Skills.

• Having several years of professional and over 20 years of Managerial experience in the field of airline.
• Acquired practical knowledge of Airline and Travel business with reputed organizations.
• Proven ability to Manage GSA and Travel agencies independently.
• Checked in passengers at the airport and assisting them in the ticketing and reservation procedure.
• Helped passengers rebook the itineraries.
• Searched for best airline tickets, customer service, resolve problems with tickets, printed tickets, and prep for mailing, file proper forms.
• Provided boarding or disembarking assistance to passengers needing special assistance.

Headline : Seeking an Airline Customer Service Agent position that offers an immediate challenge, career opportunity, and advancement. Generated flight reservations using airlines’ computer system and issued airline tickets and boarding passes.

Skills : PHP, MySQL, Apache Web Server, MS Office Suite, CCNA.

• Conferred with customers to determine their service requirements and travel preferences.
• Provided service to airline customers.
• Delivered excellent service to business class and premium airline members at the airline club lounge.
• Preceded the flight operation at the check-in counter, departure gate, and arrival area.
• Assured passengers with the issuance of boarding passes, luggage handling, and boarding procedures.
• Maintained high-level security of aircraft and airport.
• Interacted with flight crew and ground crew to resolve any issues to ensure an on-time departure.

Table of Contents

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Airline Customer Service Agent Resume Examples

Introduction.

As an airline customer service agent, your resume is crucial in showcasing your skills and experiences to potential employers. A well-crafted resume can significantly increase your chances of landing a job in this competitive field. In this blog, we will provide you with some resume examples for airline customer service agents, as well as answer some frequently asked questions about creating an effective resume.

Resume Examples

123 Main Street, Anytown, USA | (123) 456-7890 | [email protected]

Highly motivated and customer-oriented professional with 5+ years of experience in the airline industry. Seeking a position as an airline customer service agent to utilize my exceptional communication skills and ability to resolve customer issues efficiently.

Experience:

Airline XYZ | Customer Service Agent | Anytown, USA | 2016 – Present

• Assist passengers with booking, rescheduling, and canceling flights.
• Provide guidance and assistance to passengers with special needs.
• Resolve customer complaints and concerns in a professional manner.
• Handle airport operations, including ticketing, check-in, and baggage handling.

Bachelor of Science in Hospitality Management | ABC University | Anytown, USA | 2015

• Excellent communication and interpersonal skills
• Proficient in using airline reservation systems
• Ability to remain calm and composed in stressful situations
• Strong problem-solving and decision-making abilities
• Attention to detail and accuracy

456 Elm Street, Anytown, USA | (987) 654-3210 | [email protected]

Highly dedicated and customer-focused professional with 3+ years of experience in the airline industry. Seeking a position as an airline customer service agent to utilize my strong communication skills and ability to provide exceptional service to passengers.

Airline ABC | Customer Service Agent | Anytown, USA | 2018 – Present

• Assist passengers with check-in, boarding, and luggage procedures.
• Handle customer inquiries and provide accurate information.
• Resolve booking issues and process ticket changes.
• Coordinate with other departments to ensure smooth operations.

Associate Degree in Hospitality Management | XYZ College | Anytown, USA | 2017

• Strong verbal and written communication skills
• Familiarity with airline policies and procedures
• Ability to multitask and prioritize tasks efficiently
• Excellent problem-solving and decision-making abilities
• Customer service-oriented mindset

FAQs about Airline Customer Service Agent Resume Examples

An airline customer service agent resume should include your contact information, a clear objective statement, relevant work experience, education, and a list of skills that showcase your abilities in customer service and problem-solving.

List your work experience in reverse chronological order, starting with the most recent job first. Include the company name, your job title, the location, and the dates of employment. Describe your responsibilities and accomplishments in bullet points.

Yes, some important skills for an airline customer service agent include excellent communication and interpersonal skills, proficiency in using airline reservation systems, the ability to remain calm in stressful situations, and strong problem-solving abilities.

Yes, include your education, starting with the highest level achieved. Include the degree or certification, the name of the institution, the location, and the year of completion. If you have relevant coursework or academic achievements, you can mention them as well.

Absolutely! Including any additional certifications or training that are relevant to the airline industry can be beneficial. This could include courses in customer service, conflict resolution, or airline-specific training programs.

It’s not necessary to include references on your resume. However, it’s a good idea to have a list of references ready and available upon request.

Generally, a one-page resume is recommended for most entry-level positions. However, if you have extensive work experience or relevant achievements, you may need to extend it to a second page. Just ensure that the most important information is on the first page.

Yes, it’s important to tailor your resume to each job application. Read the job description carefully and identify the specific skills and qualifications that the employer is looking for. Make sure to highlight those skills in your resume.

While a cover letter is not always required, it can be a great way to introduce yourself and provide further information about your qualifications. If the job posting specifically asks for a cover letter, it’s best to include one.

In most cases, it’s not necessary to include a photo on your resume. However, there may be certain countries or industries where it is customary to include one. Be sure to check the specific requirements before including a photo.

Creating a strong and effective resume is essential for any airline customer service agent. By highlighting your relevant skills, experiences, and qualifications, you can increase your chances of securing a job in this competitive industry. Use the resume examples provided as a guide and customize your resume for each job application to make a lasting impression on potential employers. Good luck with your job search !

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• Airline Customer Service Agent

5 Amazing airline customer service agent Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, airline customer service agent: resume samples & writing guide, earl wilson, employment history.

• Resolve customer service issues
• Ensure compliance with safety regulations
• Monitor customer feedback
• Handle customer inquiries and complaints
• Respond to customer inquiries via telephone, email, or in person
• Ensure customer satisfaction
• Provide assistance with boarding, seating, and baggage
• Maintain knowledge of airline products and services

Do you already have a resume? Use our PDF converter and edit your resume.

Jonathan Upton

• Maintain customer service standards
• Assist customers with flight scheduling, ticketing, and baggage
• Assist with check-in procedures
• Monitor customer service performance

Francis Hall

• Follow up with customers to ensure their satisfaction

Xaviero Long

• Process ticketing and reservations
• Provide accurate information about airline policies and procedures

Ursula Patterson

Professional summary.

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

airline customer service agent Job Descriptions; Explained

If you're applying for an airline customer service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

airline customer service agent

• Assisting guests with self check in and bag drop.
• Monitoring hand luggage and ensuring the correct weight is being carried and the correct fees applied if not.  
• Maintaining safety and security in and around the terminals. 
• Assisting guests in the terminal with general queries 
• Conflict management. 
• OTP management, ensuring all guests are checked in and through security on time. 

airline customer service agent Job Skills

For an airline customer service agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Airline Regulations
• Airline Ticketing
• Airline Reservation Systems
• Quality Control
• Airline Security
• Air Traffic Control
• Interpersonal Communication
• Aviation Maintenance
• Flight Planning
• Aircraft Systems
• Flight Safety
• Airline Dispatch
• Trouble Shooting
• Aviation Regulations
• Aircraft Performance
• Aircraft Weight and Balance
• Customer Relations
• Aviation Technology.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your airline customer service agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Virginia Nelson

Unexplained year gaps and missing job experiences are a no-no, gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your airline customer service agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Ollie Green

• Proces ticketing and reservatin
• Handel customer inquirys and complaines
• Ensures compliance with safety regulatons.
• Provide assitance with boarding, seating, and baggage
• Handel customer inquirys and complaints
• Maintain customer service standerds
• Rresolve customer servise issuse
• Assit with check-in proceduers
• Moniter customer feed back

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

airline customer service agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an airline customer service agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Dear Hiring Committee

As an Airline Customer Service Agent with a proven track record of success in Transportation, I am excited to apply for the Senior Airline Customer Service Agent position at BNSF Railway. I believe that my skills and expertise would make a valuable contribution to your team.

My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for BNSF Railway. I am eager to join a team that shares my values and work towards a common goal.

Thank you for considering my application for the Senior Airline Customer Service Agent position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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3 Customer Service Agent Resume Examples For 2024

Customer Service Agent Resume

Clean customer service agent resume, modern customer service agent resume.

• Customer Service Agent Resume Writing 101

Support questions, concerns, technical issues, and service inquiries—as a customer service agent, you know how to handle them all! You field customer calls, resolving problems quickly and helping customers navigate your company’s services.

But you might have some questions of your own about writing a resume . What should you include, and how long should it be?

We’ve got this: We’ve helped plenty of people land excellent jobs, and we can help you out, too. Take some inspiration from these three customer service agent resumes and cover letter writing tips that have proven themselves to be effective!

or download as PDF

Related resume examples

• Customer service coordinator
• Customer service associate
• Customer service advisor
• Customer service technician
• Customer service

What Matters Most: Your Skills & Experience Sections

Some people assume that customer support is all about people skills, but it’s important to include your technical skills on your list as well. Keep your skills list nice and brief , but highlight all your best abilities!

Do you have an unusual knack for using Salesforce and managing help tickets efficiently? Have you gotten superb ratings on your helpfulness and empathy in the past?

Avoid generic terms like “customer communication” or “support software” since they’re too vague to add value to your resume. Condense soft skills into single, specific terms and list the technology you use by name.

Take a look at these examples:

9 Most Popular Customer Service Agent Skills

• Adaptability
• Jira Service Desk

Sample Customer Service Agent Work Experience Bullet Points

Skills are essential, but they can only go so far unless you show them in context! Recruiters want to see exactly how those skills benefitted the customers and your previous employers.

Did you boost any impressive ratings or proactively field questions to reduce questions and complaints? If so, make sure you quantify those claims with data like percentages that measure the impact you’ve had.

Your claims will be much more impressive if you can present them with measurements that show how they made a difference in customer-facing and internal contexts.

Here are some ideas to get you started from our best resume examples :

• Documented over 53 payments per day, using MS Excel to document transactions and improve reporting accuracy by 17%
• Updated disabled/special-needs procedures, increasing client satisfaction by 43% and efficiency by 26%
• Collaborated with sales and support teams using Zendesk to secure sales goals and meet client needs with a 97% satisfaction rate
• Presented relevant information to airline customers before boarding, decreasing questions and complaints by 32%
• Supported and consulted clients by utilizing Jira Service Desk to ensure satisfaction, boosting client retention by 23%

Top 5 Tips for Your Customer Service Agent Resume

• Just as you handle each customer’s question or issue efficiently, you want to keep your resume streamlined and concise. It’s tempting to get into the backstory behind your experience bullet points, but save the best of those for your customer service cover letter .
• We sure hope so! They really are important: Recruiters will see you as far more credible, desirable, and proactive if you supply them with hard data from square one. Demonstrate your efficiency by reporting the numbers that measure your positive impact.
• When you provide examples of your achievements throughout your work history, it’s wise to show advancement with each job role. Your numbers should rise while your experiences get more complex, so arrange your resume accordingly.
• As a customer service agent, your job is all about creating a positive customer experience, so make sure your resume is just as user-focused. Use a clean resume layout , simple colors, and a highly readable font.
• Customer service is all about thinking on your feet: What information do you need, and how can you solve problems the fastest? Try to include a broad variety of examples in your history.

Frequently Asked Questions

• Honestly, you should probably leave the resume summary out in most cases. Unless you have tons of fresh value to pack into a brief paragraph, your single page of resume space can be used differently and much more effectively.
• I understand: When so much of your job centers around the same goal of boosting customer satisfaction and retention, you may worry about your metrics getting somewhat repetitive. Look for other numbers, like company savings or specific rating increases, to brighten your achievements with more variety.
• Yep! But it isn’t as daunting as some people think: Just refer back to the job description and look for keywords and unique phrasing that you can switch out and reflect in each resume. Oh, and try to match your writing tone to theirs.

Airline Customer Service Agent Resume Sample

Airline customer service agent ensures passengers and their luggage board the right plane and on time. Their main duties include Checking passengers in, calming nervous passengers, informing passengers on luggage restriction, giving passengers board passes and luggage labels, allocating seat numbers to passengers and handling passenger enquiries about flight departures and arrivals.

For many, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best Airline Customer Service Agent Resume Samples

These are some examples of accomplishments we have handpicked from real Airline Customer Service Agent resumes for your reference.

Airline Customer Service Agent Resume Sample 1

• Proactively increased on-time departures by 20%; recognized for performance by the Customer Service Manager.
• Reduced ticket issuance after a 2-year training program graduated 4 new agents who contributed to a 5% reduction of written tickets over the following 3 months.
• Established rapport with frequent travelers through personalized service, earning preferred customer status from Delta Airlines.
• Improved first call resolution rate by 25%, allowing the Quality Management Department to reduce overall call volume and save thousands of dollars in operating costs.
• Provided exceptional customer service during an international business trip; earned special recognition from President Bill Clinton’s Staff Coordinator.

Airline Customer Service Agent Resume Sample 2

• Provide top quality service and attentiveness to passengers of all types, backgrounds, and cultures.
• Manage time effectively while responding with courtesy and professionalism to every customer’s needs; avoid inconveniencing customers by shortening lines during peak hours through customer motivation techniques.
• Address issues of flight delay, baggage claim problems, overbooked flights, incorrect flight information along with related concerns from airline clients in a courteous, diplomatic way.
• Resolve concerns from both domestic and international travelers for lengthy periods of up to ten hours without break in a calm manner.
• Overcome significant language barriers in order to provide service that is not only professional but also reassuring when interacting with a culturally diverse clientele.

Airline Customer Service Agent Resume Sample 3

• Processed baggage, prioritized passengers for departures, and directed aircrafts.
• Greeted customers with excellent customer service; recognized by peers as providing high quality of care for clientele that is rare in the profession.
• Presented exemplary professionalism; was featured on the cover page of an airline industry magazine.
• Results-oriented member of management team; exceeded goals for cost reduction through reformation of organization’s structure.
• Successfully maintained positive morale despite threatening conditions (fires) to offer service with grace and dignity during emergency situations; monitored evacuation systems to ensure safety.

Airline Customer Service Agent Resume Sample 4

• Handled customer queries, concerns, and complaints in a caring, compassionate manner; showed concern for the feelings of others.
• Achieved award for Excellent Customer Service; received highest customer survey score among team members.
• Improved service during time of crisis by efficiently locating and implementing new procedures to enhance service experience.
• Responded quickly to customer needs; increased passenger satisfaction ratings while decreasing call volume and number of complaints.
• Tracked down lost luggage and made positive identification within 24 hours; tracked down missing passengers in less than one hour after notification from airline personnel.

Airline Customer Service Agent Resume Sample 5

• Effectively processed International Air Transport Association (IATA) 38,000 documentation requirements for 75+ flights that included 14 airlines departing from five airports.
• Provided quality service to passengers with disabilities by providing wheelchair assistance, moving oversized luggage, and handling special requests.
• Recognized by peers for providing exemplary customer service to international passengers inquiring about immigration, customs, and visa requirements.
• When another could not resolve the situation with an irate customer, I used excellent conflict resolution skills to diffuse the situation.
• Assumed responsibilities of a more experienced agent while they were on vacation, permitting an on-time departure of flight #3263.

Airline Customer Service Agent Resume Sample 6

• Provided the highest quality of customer service to over 3000 passengers since joining the company.
• Awarded several times for outstanding performance; ranked best among peers in handling unpleasant situations with passengers including irate customers, distraught family members, or cranky co-workers.
• Maintained high completion rate for all paperwork; consistently solved problems that arose during long hours of service.
• Improved customer service by developing new ideas for increasing efficiency among peers.
• Recipient of out-standing performance award; received on the basis of overall productivity, attendance at work, and job attitude.

Airline Customer Service Agent Resume Sample 7

• Streamlined reservation processes by ending repetitive keyboard input and minimizing information entry errors, resulting in a reduction of customer call time by over 30%.
• Received five consecutive high-achievement awards for superior service to passengers.
• Gained favorable reviews from departing airline customers after helping them locate baggage, deal with flight changes, and board the aircraft on time.
• Introduced new procedures to resolve concerns raised by airlines about labor costs; enabled the company to meet its financial targets while continuing to provide quality service.
• Unraveled complex passenger ticketing problems successfully using database tools; received personal commendation from senior managers for identifying an intricate problem involving a multi-national airline.

Airline Customer Service Agent Resume Sample 8

• Answered telephone and relayed messages according to established protocol; handled all change requests while maintaining excellent customer service.
• Performed sales transactions for over $7,000 in tickets and upgrades while performing consistent follow-up and ensuring satisfaction of customers.
• Resolved conflict between two passengers; calmed both parties while avoiding escalation of potential physical altercation.
• Verified reservations of fifty passengers with minimal errors; resulted in timeliness of flight departure without delay or missed connections.
• Held professional demeanor when faced with threatening passenger on board flight; defused situation using persuasion skills with logical awareness pending further investigation by law enforcement upon arrival at gate.

Airline Customer Service Agent Resume Sample 9

• Interacted and maintained a positive rapport with clients, meeting their needs and exceeding expectations.
• Escorted and accompanied over 3 fliers who were disabled by wheelchair or cane due to impairment; volunteered for the role of wheelchair escort.
• Maintained a clean, safe environment for employees, visitors, children (age 10 years or younger), business partners, bankers (creditor representatives), company executives (shareholders), representatives from other companies visiting our office facilities.
• Assisted customers in obtaining support services such as ground transportation; ensured all passengers received prompt service during terminal transfers and flights.
• Accurately record details of customer transactions so that departments can keep track of all travel arrangements.

Airline Customer Service Agent Resume Sample 10

• Provided level A customer service for over 3 years during a time of change in the company; developed new processes and procedures with great success.
• Met team goals by providing customers with expedient, accurate services; received daily recognition from customers and management.
• Quickly resolved difficult situations involving customers with outstanding results; exceeded expectations when handling customer complaints without delay or compromise.
• Managed to resolve computer system problems in less than 10 minutes that were affecting hundreds of agents each day. This prevented failure to process transactions and create tremendous lines at many check-in desks, departure lounges and security checkpoints.
• Recognized as an agent who goes above and beyond job requirements; recognized by senior management for going above and beyond job requirements.

To work as an airline customer service agent, you require an associate degree in customer relation or its equivalent. Airline customer service agent must demonstrate customer service skills, communication skills, listening skills, patience, ability to work under pressure, kindness and responsibility.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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Top 17 Airline Customer Service Agent Resume Objective Examples

Updated July 21, 2023 13 min read

A resume objective is a concise statement that appears at the top of your resume and outlines your career goals and ambitions. Writing an effective resume objective for an airline customer service agent position is important to help you stand out from the competition. When writing a resume objective, be sure to include relevant skills, experience, and qualifications related to the job you are applying for. Additionally, make sure to articulate why you are uniquely suited for the role. For example, if you have previous customer service experience in the airline industry, highlight this in your objective. You could also mention that you have strong communication and problem-solving skills that would make you an ideal candidate for the role. By following these tips, you can craft an effective resume objective that will catch employers’ attention and set yourself apart from other applicants.

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Top 17 Airline Customer Service Agent Resume Objective Samples

• To obtain a challenging and rewarding position as an Airline Customer Service Agent with a reputable airline.
• To provide excellent customer service to passengers while working as an Airline Customer Service Agent.
• Seeking an Airline Customer Service Agent role to utilize my experience in the aviation industry.
• To use my knowledge of customer service, communication, and problem-solving skills to excel as an Airline Customer Service Agent.
• To work in a challenging environment as an Airline Customer Service Agent where I can contribute to the success of the organization.
• To provide exceptional customer service to all passengers while working as an Airline Customer Service Agent.
• To use my strong interpersonal and organizational skills to effectively serve customers as an Airline Customer Service Agent.
• Looking for a position of Airline Customer Service Agent where I can utilize my experience in the aviation industry.
• Seeking a role of Airline Customer Service Agent that will allow me to apply my knowledge and enthusiasm for customer service excellence.
• To become an integral part of the airline team by providing outstanding customer service as an Airline Customer Service Agent.
• Aiming for a position of Airline Customer Service Agent at a reputed airline where I can utilize my expertise in customer services and problem-solving skills.
• Eager to join a renowned airline as an Airline Customer Service Agent with the aim of delivering exceptional customer satisfaction through prompt resolution of queries and complaints.
• Utilizing my excellent communication, organizational, and problem-solving skills in order to excel as an Airline Customer Service Agent.
• Motivated individual seeking a position of Airline Customer Service Agent that will enable me to combine my passion for aviation with superior customer service capabilities.
• Applying for the role of Airline Customer Service Agent with extensive experience in providing top-notch services at airports and on flights.
• Dedicated professional looking for a position of Airline Customer Service Agent that will allow me to use my knowledge and expertise in resolving passenger issues quickly and efficiently.
• Looking forward to becoming part of a renowned airline’s team by taking up the role of an experienced, reliable, and knowledgeable Airline Customer Service Agent.

How to Write an Airline Customer Service Agent Resume Objective

An airline customer service agent resume objective is an important part of any job application. It serves as a summary of your qualifications, experience, and goals for the position. Crafting a well-written objective can help you stand out among other applicants and make a strong impression on potential employers.

When writing your airline customer service agent resume objective, start by stating the job title you are applying for and why you are interested in it. This will provide context to the rest of the statement and demonstrate your knowledge of the position. Next, include a few key skills or characteristics that set you apart from other candidates. Describe how these qualities will benefit the company and make you an asset to their team.

In addition, include any relevant experience which demonstrates your qualifications for the position. If possible, highlight specific accomplishments or awards that showcase your capabilities in customer service roles. To further strengthen your statement, mention any certifications or training courses related to customer service that you have completed. Lastly, explain how working as an airline customer service agent aligns with your career goals and aspirations for the future.

By following these tips, you can create a compelling resume objective that will give employers an insight into who you are as a professional and why they should consider hiring you for the position. With a well-crafted objective statement, you can ensure that your application stands out from other candidates and increase your chances of getting hired by an airline company

Related : What does an Airline Customer Service Agent do?

Key Skills to Highlight in Your Airline Customer Service Agent Resume Objective

In the competitive airline industry, standing out as an exceptional candidate for a Customer Service Agent position requires more than just basic qualifications. Your resume objective should not only highlight your career goals but also emphasize key skills that make you an ideal fit for the role. This section will delve into the essential skills you need to spotlight in your Airline Customer Service Agent resume objective, helping you create a compelling first impression on potential employers and increasing your chances of landing the job.

1. Multilingualism

Being multilingual is a valuable skill for an Airline Customer Service Agent as it allows them to effectively communicate with a diverse range of customers from different countries and cultures. This can enhance customer satisfaction, resolve issues more efficiently, and improve overall service quality. In an industry where clear communication is critical, being able to speak multiple languages can be a significant advantage.

2. Conflict Resolution

As an Airline Customer Service Agent, one is likely to encounter various situations where customers may express dissatisfaction or complaints. The ability to effectively resolve conflicts is crucial in ensuring customer satisfaction and maintaining the company's reputation. This skill demonstrates the agent's capability to handle challenging situations professionally and efficiently, making it a valuable addition to a resume objective.

3. Time Management

An Airline Customer Service Agent often deals with a high volume of customers each day, all with different needs and issues that need to be addressed promptly. Effective time management skills are crucial in order to prioritize tasks, handle multiple requests simultaneously, and ensure each customer is given adequate attention. This skill demonstrates an agent's ability to work efficiently under pressure and deliver high-quality service within tight deadlines.

4. Sabre Proficiency

Sabre proficiency is a crucial skill for an airline customer service agent as Sabre is one of the most used global distribution systems in the travel industry. It is used for booking airline tickets, hotel reservations, car rentals, and more. Having this skill shows potential employers that you are capable of managing and navigating this system effectively to handle customer bookings and inquiries efficiently. This can enhance your ability to provide excellent customer service, resolve issues promptly, and contribute to the smooth operation of the airline's services.

5. Amadeus Expertise

Amadeus expertise is crucial for an airline customer service agent as it is a widely used global distribution system (GDS) in the travel industry. It allows agents to book flights, hotels, car rentals, and other travel services for customers. Having this skill demonstrates that the candidate can efficiently manage bookings and reservations, handle changes or cancellations, and provide accurate information about flight schedules and fares. This expertise also shows that the candidate can quickly adapt to different software systems, enhancing their productivity and ability to provide excellent customer service.

6. Worldspan Knowledge

Worldspan is a major global distribution system used for flight reservations and ticketing. Knowledge of this system is crucial for an Airline Customer Service Agent as it enables them to efficiently manage bookings, check flight details, issue tickets and handle other related tasks. Including this skill in a resume objective demonstrates the candidate's proficiency in managing key airline operations and their ability to provide quality customer service. It also shows potential employers that the candidate has specific industry knowledge and technical skills, reducing training time and increasing productivity from the onset.

7. Galileo Competence

As an Airline Customer Service Agent, having Galileo Competence is crucial as it demonstrates the ability to use one of the most widely used computer reservation systems in the travel industry. This skill is essential for tasks such as booking and selling airline tickets, making hotel reservations, and arranging car rentals for customers. It also shows that the candidate has technical proficiency and can adapt to different software systems, which can improve efficiency and customer service. Therefore, including this skill in a resume objective can make a candidate more attractive to potential employers in the airline industry.

8. Ticketing Mastery

As an Airline Customer Service Agent, mastery in ticketing is crucial as it forms a significant part of the job role. This skill demonstrates the ability to efficiently handle ticket booking, changes, cancellations and refunds, ensuring smooth travel arrangements for customers. It also includes knowledge of airline reservation systems and fare calculations. Including this skill in a resume objective shows potential employers that you have the necessary expertise to manage these tasks effectively, thereby enhancing customer satisfaction and loyalty.

9. Baggage Handling

As an Airline Customer Service Agent, one of the primary responsibilities includes handling customers' baggage efficiently and accurately. This includes checking in luggage, ensuring it is properly tagged and directed to the correct aircraft, as well as managing any issues related to lost or damaged baggage. Having this skill on a resume objective shows potential employers that you are capable of managing these tasks effectively, which is crucial for maintaining customer satisfaction and smooth operation of airline services.

10. Gate Assistance

Gate assistance is a crucial skill for an airline customer service agent as it involves direct interaction with passengers, assisting them with boarding, answering their queries, and ensuring a smooth travel experience. Including this skill in a resume objective highlights the candidate's ability to manage passenger flow, handle stressful situations, and provide excellent customer service - all of which are key qualities airlines look for when hiring.

In conclusion, the objective section of your Airline Customer Service Agent resume is a crucial area where you can showcase your key skills. This section provides potential employers with an insight into your abilities and expertise in the industry. Highlighting relevant skills can set you apart from other candidates and significantly increase your chances of landing the job. Remember, it's not just about listing skills; it's about demonstrating how these skills have been applied in past experiences and how they will add value to the prospective employer. Tailor this section to each specific job application to make it more effective.

Related : Airline Customer Service Agent Skills: Definition and Examples

Common Mistakes When Writing an Airline Customer Service Agent Resume Objective

When it comes to writing a resume objective for an airline customer service agent position, there are some common mistakes that should be avoided. A resume objective is meant to provide a brief summary of your skills and qualifications, as well as an explanation of why you would make a great fit for the job. It’s important to keep it concise and relevant to the role you’re applying for.

One of the most common mistakes made when writing a resume objective is using generic language. Resume objectives should be tailored to each specific job you apply for, so avoid phrases like “seeking an opportunity in customer service” or “looking for a challenging role in the airline industry.” Instead, focus on what makes you uniquely qualified for the role by emphasizing your related experience, skills, and achievements.

Another mistake is failing to include any measurable accomplishments. An effective resume objective will highlight your successes in previous roles, such as how many customers you served in a day or how quickly you resolved customer complaints. These details demonstrate your ability to handle the job duties successfully and can help set you apart from other applicants.

Finally, avoid using too much technical jargon or overly-complicated language in your resume objective. Keep things simple and easy-to-understand by using clear and concise language that anyone can understand – no matter their level of expertise with aviation terminology.

By avoiding these common mistakes when writing an airline customer service agent resume objective, you can ensure that your application stands out from the crowd and gives employers an accurate picture of what you bring to the table.

Related : Airline Customer Service Agent Resume Examples

A right resume objective for an airline customer service agent would focus on how the applicant can use their skills and experience to provide excellent customer service, while a wrong resume objective might focus only on what the applicant hopes to gain from the job.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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