what is social work research methods

Social Work Research Methods That Drive the Practice

Social workers advocate for the well-being of individuals, families and communities. But how do social workers know what interventions are needed to help an individual? How do they assess whether a treatment plan is working? What do social workers use to write evidence-based policy?

Social work involves research-informed practice and practice-informed research. At every level, social workers need to know objective facts about the populations they serve, the efficacy of their interventions and the likelihood that their policies will improve lives. A variety of social work research methods make that possible.

Data-Driven Work

Data is a collection of facts used for reference and analysis. In a field as broad as social work, data comes in many forms.

Quantitative vs. Qualitative

As with any research, social work research involves both quantitative and qualitative studies.

Quantitative Research

Answers to questions like these can help social workers know about the populations they serve — or hope to serve in the future.

• How many students currently receive reduced-price school lunches in the local school district?
• How many hours per week does a specific individual consume digital media?
• How frequently did community members access a specific medical service last year?

Quantitative data — facts that can be measured and expressed numerically — are crucial for social work.

Quantitative research has advantages for social scientists. Such research can be more generalizable to large populations, as it uses specific sampling methods and lends itself to large datasets. It can provide important descriptive statistics about a specific population. Furthermore, by operationalizing variables, it can help social workers easily compare similar datasets with one another.

Qualitative Research

Qualitative data — facts that cannot be measured or expressed in terms of mere numbers or counts — offer rich insights into individuals, groups and societies. It can be collected via interviews and observations.

• What attitudes do students have toward the reduced-price school lunch program?
• What strategies do individuals use to moderate their weekly digital media consumption?
• What factors made community members more or less likely to access a specific medical service last year?

Qualitative research can thereby provide a textured view of social contexts and systems that may not have been possible with quantitative methods. Plus, it may even suggest new lines of inquiry for social work research.

Mixed Methods Research

Combining quantitative and qualitative methods into a single study is known as mixed methods research. This form of research has gained popularity in the study of social sciences, according to a 2019 report in the academic journal Theory and Society. Since quantitative and qualitative methods answer different questions, merging them into a single study can balance the limitations of each and potentially produce more in-depth findings.

However, mixed methods research is not without its drawbacks. Combining research methods increases the complexity of a study and generally requires a higher level of expertise to collect, analyze and interpret the data. It also requires a greater level of effort, time and often money.

The Importance of Research Design

Data-driven practice plays an essential role in social work. Unlike philanthropists and altruistic volunteers, social workers are obligated to operate from a scientific knowledge base.

To know whether their programs are effective, social workers must conduct research to determine results, aggregate those results into comprehensible data, analyze and interpret their findings, and use evidence to justify next steps.

Employing the proper design ensures that any evidence obtained during research enables social workers to reliably answer their research questions.

Research Methods in Social Work

The various social work research methods have specific benefits and limitations determined by context. Common research methods include surveys, program evaluations, needs assessments, randomized controlled trials, descriptive studies and single-system designs.

Surveys involve a hypothesis and a series of questions in order to test that hypothesis. Social work researchers will send out a survey, receive responses, aggregate the results, analyze the data, and form conclusions based on trends.

Surveys are one of the most common research methods social workers use — and for good reason. They tend to be relatively simple and are usually affordable. However, surveys generally require large participant groups, and self-reports from survey respondents are not always reliable.

Program Evaluations

Social workers ally with all sorts of programs: after-school programs, government initiatives, nonprofit projects and private programs, for example.

Crucially, social workers must evaluate a program’s effectiveness in order to determine whether the program is meeting its goals and what improvements can be made to better serve the program’s target population.

Evidence-based programming helps everyone save money and time, and comparing programs with one another can help social workers make decisions about how to structure new initiatives. Evaluating programs becomes complicated, however, when programs have multiple goal metrics, some of which may be vague or difficult to assess (e.g., “we aim to promote the well-being of our community”).

Needs Assessments

Social workers use needs assessments to identify services and necessities that a population lacks access to.

Common social work populations that researchers may perform needs assessments on include:

• People in a specific income group
• Everyone in a specific geographic region
• A specific ethnic group
• People in a specific age group

In the field, a social worker may use a combination of methods (e.g., surveys and descriptive studies) to learn more about a specific population or program. Social workers look for gaps between the actual context and a population’s or individual’s “wants” or desires.

For example, a social worker could conduct a needs assessment with an individual with cancer trying to navigate the complex medical-industrial system. The social worker may ask the client questions about the number of hours they spend scheduling doctor’s appointments, commuting and managing their many medications. After learning more about the specific client needs, the social worker can identify opportunities for improvements in an updated care plan.

In policy and program development, social workers conduct needs assessments to determine where and how to effect change on a much larger scale. Integral to social work at all levels, needs assessments reveal crucial information about a population’s needs to researchers, policymakers and other stakeholders. Needs assessments may fall short, however, in revealing the root causes of those needs (e.g., structural racism).

Randomized Controlled Trials

Randomized controlled trials are studies in which a randomly selected group is subjected to a variable (e.g., a specific stimulus or treatment) and a control group is not. Social workers then measure and compare the results of the randomized group with the control group in order to glean insights about the effectiveness of a particular intervention or treatment.

Randomized controlled trials are easily reproducible and highly measurable. They’re useful when results are easily quantifiable. However, this method is less helpful when results are not easily quantifiable (i.e., when rich data such as narratives and on-the-ground observations are needed).

Descriptive Studies

Descriptive studies immerse the researcher in another context or culture to study specific participant practices or ways of living. Descriptive studies, including descriptive ethnographic studies, may overlap with and include other research methods:

• Informant interviews
• Census data
• Observation

By using descriptive studies, researchers may glean a richer, deeper understanding of a nuanced culture or group on-site. The main limitations of this research method are that it tends to be time-consuming and expensive.

Single-System Designs

Unlike most medical studies, which involve testing a drug or treatment on two groups — an experimental group that receives the drug/treatment and a control group that does not — single-system designs allow researchers to study just one group (e.g., an individual or family).

Single-system designs typically entail studying a single group over a long period of time and may involve assessing the group’s response to multiple variables.

For example, consider a study on how media consumption affects a person’s mood. One way to test a hypothesis that consuming media correlates with low mood would be to observe two groups: a control group (no media) and an experimental group (two hours of media per day). When employing a single-system design, however, researchers would observe a single participant as they watch two hours of media per day for one week and then four hours per day of media the next week.

These designs allow researchers to test multiple variables over a longer period of time. However, similar to descriptive studies, single-system designs can be fairly time-consuming and costly.

Learn More About Social Work Research Methods

Social workers have the opportunity to improve the social environment by advocating for the vulnerable — including children, older adults and people with disabilities — and facilitating and developing resources and programs.

Learn more about how you can earn your  Master of Social Work online at Virginia Commonwealth University . The highest-ranking school of social work in Virginia, VCU has a wide range of courses online. That means students can earn their degrees with the flexibility of learning at home. Learn more about how you can take your career in social work further with VCU.

From M.S.W. to LCSW: Understanding Your Career Path as a Social Worker

How Palliative Care Social Workers Support Patients With Terminal Illnesses

How to Become a Social Worker in Health Care

Gov.uk, Mixed Methods Study

MVS Open Press, Foundations of Social Work Research

Open Social Work Education, Scientific Inquiry in Social Work

Open Social Work, Graduate Research Methods in Social Work: A Project-Based Approach

Routledge, Research for Social Workers: An Introduction to Methods

SAGE Publications, Research Methods for Social Work: A Problem-Based Approach

Theory and Society, Mixed Methods Research: What It Is and What It Could Be

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In This Article Expand or collapse the "in this article" section Social Work Research Methods

Introduction.

• History of Social Work Research Methods
• Feasibility Issues Influencing the Research Process
• Measurement Methods
• Existing Scales
• Group Experimental and Quasi-Experimental Designs for Evaluating Outcome
• Single-System Designs for Evaluating Outcome
• Program Evaluation
• Surveys and Sampling
• Introductory Statistics Texts
• Advanced Aspects of Inferential Statistics
• Qualitative Research Methods
• Qualitative Data Analysis
• Historical Research Methods
• Meta-Analysis and Systematic Reviews
• Research Ethics
• Culturally Competent Research Methods
• Teaching Social Work Research Methods

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• Community-Based Participatory Research
• Economic Evaluation
• Evidence-based Social Work Practice
• Evidence-based Social Work Practice: Finding Evidence
• Evidence-based Social Work Practice: Issues, Controversies, and Debates
• Experimental and Quasi-Experimental Designs
• Impact of Emerging Technology in Social Work Practice
• Implementation Science and Practice
• Interviewing
• Measurement, Scales, and Indices
• Meta-analysis
• Occupational Social Work
• Postmodernism and Social Work
• Qualitative Research
• Research, Best Practices, and Evidence-based Group Work
• Social Intervention Research
• Social Work Profession
• Systematic Review Methods
• Technology for Social Work Interventions

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Social Work Research Methods by Allen Rubin LAST REVIEWED: 28 April 2017 LAST MODIFIED: 14 December 2009 DOI: 10.1093/obo/9780195389678-0008

Social work research means conducting an investigation in accordance with the scientific method. The aim of social work research is to build the social work knowledge base in order to solve practical problems in social work practice or social policy. Investigating phenomena in accordance with the scientific method requires maximal adherence to empirical principles, such as basing conclusions on observations that have been gathered in a systematic, comprehensive, and objective fashion. The resources in this entry discuss how to do that as well as how to utilize and teach research methods in social work. Other professions and disciplines commonly produce applied research that can guide social policy or social work practice. Yet no commonly accepted distinction exists at this time between social work research methods and research methods in allied fields relevant to social work. Consequently useful references pertaining to research methods in allied fields that can be applied to social work research are included in this entry.

This section includes basic textbooks that are used in courses on social work research methods. Considerable variation exists between textbooks on the broad topic of social work research methods. Some are comprehensive and delve into topics deeply and at a more advanced level than others. That variation is due in part to the different needs of instructors at the undergraduate and graduate levels of social work education. Most instructors at the undergraduate level prefer shorter and relatively simplified texts; however, some instructors teaching introductory master’s courses on research prefer such texts too. The texts in this section that might best fit their preferences are by Yegidis and Weinbach 2009 and Rubin and Babbie 2007 . The remaining books might fit the needs of instructors at both levels who prefer a more comprehensive and deeper coverage of research methods. Among them Rubin and Babbie 2008 is perhaps the most extensive and is often used at the doctoral level as well as the master’s and undergraduate levels. Also extensive are Drake and Jonson-Reid 2007 , Grinnell and Unrau 2007 , Kreuger and Neuman 2006 , and Thyer 2001 . What distinguishes Drake and Jonson-Reid 2007 is its heavy inclusion of statistical and Statistical Package for the Social Sciences (SPSS) content integrated with each chapter. Grinnell and Unrau 2007 and Thyer 2001 are unique in that they are edited volumes with different authors for each chapter. Kreuger and Neuman 2006 takes Neuman’s social sciences research text and adapts it to social work. The Practitioner’s Guide to Using Research for Evidence-based Practice ( Rubin 2007 ) emphasizes the critical appraisal of research, covering basic research methods content in a relatively simplified format for instructors who want to teach research methods as part of the evidence-based practice process instead of with the aim of teaching students how to produce research.

Drake, Brett, and Melissa Jonson-Reid. 2007. Social work research methods: From conceptualization to dissemination . Boston: Allyn and Bacon.

This introductory text is distinguished by its use of many evidence-based practice examples and its heavy coverage of statistical and computer analysis of data.

Grinnell, Richard M., and Yvonne A. Unrau, eds. 2007. Social work research and evaluation: Quantitative and qualitative approaches . 8th ed. New York: Oxford Univ. Press.

Contains chapters written by different authors, each focusing on a comprehensive range of social work research topics.

Kreuger, Larry W., and W. Lawrence Neuman. 2006. Social work research methods: Qualitative and quantitative applications . Boston: Pearson, Allyn, and Bacon.

An adaptation to social work of Neuman's social sciences research methods text. Its framework emphasizes comparing quantitative and qualitative approaches. Despite its title, quantitative methods receive more attention than qualitative methods, although it does contain considerable qualitative content.

Rubin, Allen. 2007. Practitioner’s guide to using research for evidence-based practice . Hoboken, NJ: Wiley.

This text focuses on understanding quantitative and qualitative research methods and designs for the purpose of appraising research as part of the evidence-based practice process. It also includes chapters on instruments for assessment and monitoring practice outcomes. It can be used at the graduate or undergraduate level.

Rubin, Allen, and Earl R. Babbie. 2007. Essential research methods for social work . Belmont, CA: Thomson Brooks Cole.

This is a shorter and less advanced version of Rubin and Babbie 2008 . It can be used for research methods courses at the undergraduate or master's levels of social work education.

Rubin, Allen, and Earl R. Babbie. Research Methods for Social Work . 6th ed. Belmont, CA: Thomson Brooks Cole, 2008.

This comprehensive text focuses on producing quantitative and qualitative research as well as utilizing such research as part of the evidence-based practice process. It is widely used for teaching research methods courses at the undergraduate, master’s, and doctoral levels of social work education.

Thyer, Bruce A., ed. 2001 The handbook of social work research methods . Thousand Oaks, CA: Sage.

This comprehensive compendium includes twenty-nine chapters written by esteemed leaders in social work research. It covers quantitative and qualitative methods as well as general issues.

Yegidis, Bonnie L., and Robert W. Weinbach. 2009. Research methods for social workers . 6th ed. Boston: Allyn and Bacon.

This introductory paperback text covers a broad range of social work research methods and does so in a briefer fashion than most lengthier, hardcover introductory research methods texts.

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Graduate research methods in social work

(2 reviews)

Matt DeCarlo, La Salle University

Cory Cummings, Nazareth University

Kate Agnelli, Virginia Commonwealth University

Copyright Year: 2021

ISBN 13: 9781949373219

Publisher: Open Social Work Education

Language: English

Formats Available

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Reviewed by Laura Montero, Full-time Lecturer and Course Lead, Metropolitan State University of Denver on 12/23/23

Graduate Research Methods in Social Work by DeCarlo, et al., is a comprehensive and well-structured guide that serves as an invaluable resource for graduate students delving into the intricate world of social work research. The book is divided... read more

Comprehensiveness rating: 4 see less

Graduate Research Methods in Social Work by DeCarlo, et al., is a comprehensive and well-structured guide that serves as an invaluable resource for graduate students delving into the intricate world of social work research. The book is divided into five distinct parts, each carefully curated to provide a step-by-step approach to mastering research methods in the field. Topics covered include an intro to basic research concepts, conceptualization, quantitative & qualitative approaches, as well as research in practice. At 800+ pages, however, the text could be received by students as a bit overwhelming.

Content Accuracy rating: 5

Content appears consistent and reliable when compared to similar textbooks in this topic.

Relevance/Longevity rating: 5

The book's well-structured content begins with fundamental concepts, such as the scientific method and evidence-based practice, guiding readers through the initiation of research projects with attention to ethical considerations. It seamlessly transitions to detailed explorations of both quantitative and qualitative methods, covering topics like sampling, measurement, survey design, and various qualitative data collection approaches. Throughout, the authors emphasize ethical responsibilities, cultural respectfulness, and critical thinking. These are crucial concepts we cover in social work and I was pleased to see these being integrated throughout.

Clarity rating: 5

The level of the language used is appropriate for graduate-level study.

Consistency rating: 5

Book appears to be consistent in the tone and terminology used.

Modularity rating: 4

The images and videos included, help to break up large text blocks.

Organization/Structure/Flow rating: 5

Topics covered are well-organized and comprehensive. I appreciate the thorough preamble the authors include to situate the role of the social worker within a research context.

Interface rating: 4

When downloaded as a pdf, the book does not begin until page 30+ so it may be a bit difficult to scroll so long for students in order to access the content for which they are searching. Also, making the Table of Contents clickable, would help in navigating this very long textbook.

Grammatical Errors rating: 5

I did not find any grammatical errors or typos in the pages reviewed.

Cultural Relevance rating: 5

I appreciate the efforts made to integrate diverse perspectives, voices, and images into the text. The discussion around ethics and cultural considerations in research was nuanced and comprehensive as well.

Overall, the content of the book aligns with established principles of social work research, providing accurate and up-to-date information in a format that is accessible to graduate students and educators in the field.

Reviewed by Elisa Maroney, Professor, Western Oregon University on 1/2/22

With well over 800 pages, this text is beyond comprehensive! read more

Comprehensiveness rating: 5 see less

With well over 800 pages, this text is beyond comprehensive!

I perused the entire text, but my focus was on "Part 4: Using qualitative methods." This section seems accurate.

As mentioned above, my primary focus was on the qualitative methods section. This section is relevant to the students I teach in interpreting studies (not a social sciences discipline).

This book is well-written and clear.

Navigating this text is easy, because the formatting is consistent

Modularity rating: 5

My favorite part of this text is that I can be easily customized, so that I can use the sections on qualitative methods.

The text is well-organized and easy to find and link to related sections in the book.

Interface rating: 5

There are no distracting or confusing features. The book is long; being able to customize makes it easier to navigate.

I did not notice grammatical errors.

The authors offer resources for Afrocentricity for social work practice (among others, including those related to Feminist and Queer methodologies). These are relevant to the field of interpreting studies.

I look forward to adopting this text in my qualitative methods course for graduate students in interpreting studies.

Table of Contents

• 1. Science and social work
• 2. Starting your research project
• 3. Searching the literature
• 4. Critical information literacy
• 5. Writing your literature review
• 6. Research ethics
• 7. Theory and paradigm
• 8. Reasoning and causality
• 9. Writing your research question
• 10. Quantitative sampling
• 11. Quantitative measurement
• 12. Survey design
• 13. Experimental design
• 14. Univariate analysis
• 15. Bivariate analysis
• 16. Reporting quantitative results
• 17. Qualitative data and sampling
• 18. Qualitative data collection
• 19. A survey of approaches to qualitative data analysis
• 20. Quality in qualitative studies: Rigor in research design
• 21. Qualitative research dissemination
• 22. A survey of qualitative designs
• 23. Program evaluation
• 24. Sharing and consuming research

Ancillary Material

About the book.

We designed our book to help graduate social work students through every step of the research process, from conceptualization to dissemination. Our textbook centers cultural humility, information literacy, pragmatism, and an equal emphasis on quantitative and qualitative methods. It includes extensive content on literature reviews, cultural bias and respectfulness, and qualitative methods, in contrast to traditionally used commercial textbooks in social work research.  

Our author team spans across academic, public, and nonprofit social work research. We love research, and we endeavored through our book to make research more engaging, less painful, and easier to understand. Our textbook exercises direct students to apply content as they are reading the book to an original research project. By breaking it down step-by-step, writing in approachable language, as well as using stories from our life, practice, and research experience, our textbook helps professors overcome students’ research methods anxiety and antipathy.  

If you decide to adopt our resource, we ask that you complete this short  Adopter’s Survey  that helps us keep track of our community impact. You can also contact  [email protected]  for a student workbook, homework assignments, slideshows, a draft bank of quiz questions, and a course calendar. 

About the Contributors

Matt DeCarlo , PhD, MSW is an assistant professor in the Department of Social Work at La Salle University. He is the co-founder of Open Social Work (formerly Open Social Work Education), a collaborative project focusing on open education, open science, and open access in social work and higher education. His first open textbook, Scientific Inquiry in Social Work, was the first developed for social work education, and is now in use in over 60 campuses, mostly in the United States. He is a former OER Research Fellow with the OpenEd Group. Prior to his work in OER, Dr. DeCarlo received his PhD from Virginia Commonwealth University and has published on disability policy.

Cory Cummings , Ph.D., LCSW is an assistant professor in the Department of Social Work at Nazareth University. He has practice experience in community mental health, including clinical practice and administration. In addition, Dr. Cummings has volunteered at safety net mental health services agencies and provided support services for individuals and families affected by HIV. In his current position, Dr. Cummings teaches in the BSW program and MSW programs; specifically in the Clinical Practice with Children and Families concentration. Courses that he teaches include research, social work practice, and clinical field seminar. His scholarship focuses on promoting health equity for individuals experiencing symptoms of severe mental illness and improving opportunities to increase quality of life. Dr. Cummings received his PhD from Virginia Commonwealth University.

Kate Agnelli , MSW, is an adjunct professor at VCU’s School of Social Work, teaching masters-level classes on research methods, public policy, and social justice. She also works as a senior legislative analyst with the Joint Legislative Audit and Review Commission (JLARC), a policy research organization reporting to the Virginia General Assembly. Before working for JLARC, Ms. Agnelli worked for several years in government and nonprofit research and program evaluation. In addition, she has several publications in peer-reviewed journals, has presented at national social work conferences, and has served as a reviewer for Social Work Education. She received her MSW from Virginia Commonwealth University.

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Social Work Research Methods: Learning by Doing

• By: Reginald O. York
• Publisher: SAGE Publications, Inc.
• Publication year: 2020
• Online pub date: February 08, 2021
• Discipline: Social Work
• Methods: Measurement , Research questions , Survey research
• DOI: https:// doi. org/10.4135/9781506387215
• Keywords: clients , depression , life satisfaction , population , sampling studies , scale , subjects of study Show all Show less
• Print ISBN: 9781506387192
• Online ISBN: 9781071849088
• Buy the book icon link

Subject index

KEY FEATURES: A “learn by doing” approach woven throughout the text helps students apply knowledge to practice. A three-part structure introduces the fundamentals of research methods, the different types of social work research, and the use of data analysis for evaluation of social work practice. Chapter-opening vignettes illustrate the value of chapter content to the practicing social worker. Chapter-ending practice exercises provide opportunities to apply chapter knowledge and gain a better understanding of research competencies. Practical guidelines for data analysis show students how to use the Internet to analyze data with simple step-by-step instructions. Discussion questions provide opportunities to spark class discussions and help students reflect on critical concepts. Chapter tests, lists of key learnings, and glossaries at the end of chapters serve as convenient tools for reviewing key concepts and definitions.

Front Matter

• Description of Chapters
• Acknowledgments
• About the Author
• Chapter 1 | • Science, Research, and Social Work Practice
• Chapter 2 | • Purposes and Processes of Social Work Research
• Chapter 3 | • Ethics and Cultural Competence in Social Work Research
• Chapter 4 | • Evidence-Based Practice
• Chapter 5 | • Conducting Research That Employs Social Surveys
• Chapter 6 | • Conducting Research That Describes People: What Are the Traits That Describe the Good Manager?
• Chapter 7 | • Conducting Research That Explains Things: What Explains Life Satisfaction?
• Chapter 8 | • Conducting Research That Evaluates Services
• Chapter 9 | • Conducting Qualitative Research That Explores the Unknown
• Chapter 10 | • Conducting Program Evaluations
• Chapter 11 | • Developing Your Knowledge Base and Intervention
• Chapter 12 | • Drawing Your Study Sample
• Chapter 13 | • Measuring Your Study Variables
• Chapter 14 | • Selecting a Research Design for a Group Evaluation Study
• Chapter 15 | • Selecting a Research Design for a Single Client
• Chapter 16 | • Analyzing Data and Drawing Conclusions
• Chapter 17 | • Analyzing Qualitative Data

Back Matter

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1 1. Science and social work

Chapter outline.

• How do social workers know what to do? (12 minute read time)
• The scientific method (16 minute read time)
• Evidence-based practice (11 minute read time)
• Social work research (10 minute read time)

Content warning: Examples in this chapter contain references to school discipline, child abuse, food insecurity, homelessness, poverty and anti-poverty stigma, anti-vaccination pseudoscience, autism, trauma and PTSD, mental health stigma, susto and culture-bound syndromes, gender-based discrimination at work, homelessness, psychiatric hospitalizations, substance use, and mandatory treatment.

1.1 How do social workers know what to do?

Learning objectives.

Learners will be able to…

• Reflect on how we, as social workers, make decisions
• Differentiate between micro-, meso-, and macro-level analysis
• Describe the concept of intuition, its purpose in social work, and its limitations
• Identify specific errors in thinking and reasoning

What would you do?

Case 1: Imagine you are a clinical social worker at a children’s mental health agency. One day, you receive a referral from your town’s middle school about a client who often skips school, gets into fights, and is disruptive in class. The school has suspended him and met with the parents on multiple occasions, who say they practice strict discipline at home. Yet the client’s behavior has worsened. When you arrive at the school to meet with your client, who is also a gifted artist, you notice he seems to have bruises on his legs, has difficulty maintaining eye contact, and appears distracted. Despite this, he spends the hour painting and drawing, during which time you are able to observe him.

• Given your observations of your client’s strengths and challenges, what intervention would you select, and how could you determine its effectiveness?

Case 2: Imagine you are a social worker working in the midst of an urban food desert (a geographic area in which there is no grocery store that sells fresh food). As a result, many of your low-income clients either eat takeout, or rely on food from the dollar store or a convenience store. You are becoming concerned about your clients’ health, as many of them are obese and say they are unable to buy fresh food. Your clients tell you that they have to rely on food pantries because convenience stores are expensive and often don’t have the right kinds of food for their families. You have spent the past month building a coalition of community members to lobby your city council. The coalition includes individuals from non-profit agencies, religious groups, and healthcare workers.

• How should this group address the impact of food deserts in your community?  What intervention(s) do you suggest?  How would you determine whether your intervention was effective?

Case 3: You are a social worker working at a public policy center whose work focuses on the issue of homelessness. Your city is seeking a large federal grant to address this growing problem and has hired you as a consultant to work on the grant proposal. After interviewing individuals who are homeless and conducting a needs assessment in collaboration with local social service agencies, you meet with city council members to talk about potential opportunities for intervention. Local agencies want to spend the money to increase the capacity of existing shelters in the community. In addition, they want to create a transitional housing program at an unused apartment complex where people can reside upon leaving the shelter, and where they can gain independent living skills. On the other hand, homeless individuals you interview indicate that they would prefer to receive housing vouchers to rent an apartment in the community. They also fear the agencies running the shelter and transitional housing program would impose restrictions and unnecessary rules and regulations, thereby curbing their ability to freely live their lives. When you ask the agencies about these client concerns, they state that these clients need the structure and supervision provided by agency support workers.

• Which kind of program should your city choose to implement?  Which is most likely to be effective and why?

Assuming you’ve taken a social work course before, you will notice that these case studies cover different levels of analysis in the social ecosystem—micro, meso, and macro. At the micro-level , social workers examine the smallest levels of interaction; in some cases, just “the self” alone (e.g. the child in case one).

When social workers investigate groups and communities, such as our food desert in case 2, their inquiry is at the meso-level .

At the  macro-level , social workers examine social structures and institutions. Research at the macro-level examines large-scale patterns, including culture and government policy.

These three domains interact with one another, and it is common for a research project to address more than one level of analysis. For example, you may have a study about individuals at a case management agency (a micro-level study) that impacts the organization as a whole (meso-level) and incorporates policies and cultural issues (macro-level). Moreover, research that occurs on one level is likely to have multiple implications across domains.

How do social workers know what to do?

Welcome to social work research. This chapter begins with three problems that social workers might face in practice, and three questions about what a social worker should do next. If you haven’t already, spend a minute or two thinking about the three aforementioned cases and jot down some notes. How might you respond to each of these cases?

I assume it is unlikely you are an expert in the areas of children’s mental health, community responses to food deserts, and homelessness policy. Don’t worry, I’m not either. In fact, for many of you, this textbook will likely come at an early point in your graduate social work education, so it may seem unfair for me to ask you what the ‘right’ answers are. And to disappoint you further, this course will not teach you the ‘right’ answer to these questions. It will, however, teach you how to answer these questions for yourself, and to find the ‘right’ answer that works best in each unique situation.

Assuming you are not an experienced practitioner in the areas described above, you likely used intuition (Cheung, 2016). [1] when thinking about what you would do in each of these scenarios. Intuition is a “gut feeling” about what to think about and do, often based on personal experience. What we experience influences how we perceive the world. For example, if you’ve witnessed representations of trauma in your practice, personal life, or in movies or television, you may have perceived that the child in case one was being physically abused and that his behavior was a sign of trauma. As you think about problems such as those described above, you find that certain details stay with you and influence your thinking to a greater degree than others. Using past experiences, you apply seemingly relevant knowledge and make predictions about what might be true.

Over a social worker’s career, intuition evolves into practice   wisdom . Practice wisdom is the “learning by doing” that develops as a result of practice experience. For example, a clinical social worker may have a “feel” for why certain clients would be a good fit to join a particular therapy group. This idea may be informed by direct experience with similar situations, reflections on previous experiences, and any consultation they receive from colleagues and/or supervisors. This “feel” that social workers get for their practice is a useful and valid source of knowledge and decision-makin – do not discount it.

On the other hand, intuitive thinking can be prone to a number of errors. We are all limited in terms of what we know and experience. One’s economic, social, and cultural background will shape intuition, and acting on your intuition may not work in a different sociocultural context. Because you cannot learn everything there is to know before you start your career as a social worker, it is important to learn how to understand and use social science to help you make sense of the world and to help you make sound, reasoned, and well-thought out decisions.

Social workers must learn how to take their intuition and deepen or challenge it by engaging with scientific literature. Similarly, social work researchers engage in research to make certain their interventions are effective and efficient (see Section 1.4 for more information). Both of these processes–consuming and producing research–inform the social justice mission of social work. That’s why the Council on Social Work Education (CSWE), who accredits the MSW program you are in, requires that you engage in social science.

Competency 4: Engage In Practice-informed Research and Research-informed Practice Social workers understand quantitative and qualitative research methods and their respective roles in advancing a science of social work and in evaluating their practice. Social workers know the principles of logic, scientific inquiry, and culturally informed and ethical approaches to building knowledge. Social workers understand that evidence that informs practice derives from multi-disciplinary sources and multiple ways of knowing. They also understand the processes for translating research findings into effective practice. Social workers: • use practice experience and theory to inform scientific inquiry and research; • apply critical thinking to engage in analysis of quantitative and qualitative research methods and research findings; and • use and translate research evidence to inform and improve practice, policy, and service delivery. (CSWE, 2015). [2]

Errors in thinking

We all rely on mental shortcuts to help us figure out what to do in a practice situation. All people, including you and me, must train our minds to be aware of predictable flaws in thinking, termed cognitive biases . Here is a link to the Wikipedia entry on cognitive biases, as well as an interactive list . As you can see, there are many types of biases that can results in irrational conclusions.

The most important error in thinking for social scientists to be aware of is the concept of confirmation bias . Confirmation bias involves observing and analyzing information in a way that confirms what you already believe to be true. We all arrive at each moment with a set of personal beliefs, experiences, and worldviews that have been developed and ingrained over time. These patterns of thought inform our intuitions, primarily in an unconscious manner. Confirmation bias occurs when our mind ignores or manipulates information to avoid challenging what we already believe to be true.

In our second case study, we are trying to figure out how to help people who receive SNAP (sometimes referred to as Food Stamps) who live in a food desert. Let’s say we have arrived at a policy solution and are now lobbying the city council to implement it. There are many who have negative beliefs about people who are “on welfare.”  These people may believe individuals who receive social welfare benefits spend their money irresponsibly, are too lazy to get a job, and manipulate the system to maintain or increase their government payout.

Those espousing this belief may point to an example such as Louis Cuff , who bought steak and lobster with his SNAP benefits and resold them for a profit. However, they are falling prey to assuming that one person’s bad behavior reflects upon an entire group of people. City council members who hold these beliefs may ignore the truth about the client population—that people experiencing poverty usually spend their money responsibly and that they genuinely need help accessing fresh and healthy food. In this way, confirmation bias often makes people less capable of empathizing with one another because they have difficulty accepting alternative perspectives.

Errors in reasoning

Because the human mind is prone to errors, when anyone makes a statement about what is true or what should be done in a given situation, errors in logic may abound. Think back to the case studies at the beginning of this section. You most likely had some ideas about what to do in each case. Below are some of the most common logical fallacies and the ways in which they may negatively influence a social worker:

• Making hasty generalization : when a person draws conclusions before having enough information. A social worker may apply lessons from a handful of clients to an entire population of people (see Louis Cuff , above). It is important to examine the scientific literature in order to avoid this.
• Confusing correlation with causation : when one concludes that because two things are correlated (as one changes, the other changes), they must be causally related. As an example, a social worker might observe both an increase in the minimum wage and higher unemployment in certain areas of the city. However, just because two things changed at the same time does not mean they are causally related. Social workers should explore other factors that might impact causality.
• Going down a slippery slope : when a person concludes that we should not do something because something far worse will happen if we do so. For example, a social worker may seek to increase a client’s opportunity to choose their own activities, but face opposition from those who believe it will lead to clients making unreasonable demands. Clearly, this is nonsense. Changes that foster self-determination are unlikely to result in client revolt. Social workers should be skeptical of arguments opposing small changes because one argues that radical changes are inevitable.
• Appealing to authority : when a person draws a conclusion by appealing to the authority of an expert or reputable individual, rather than through the strength of the claim. You have likely encountered individuals who believe they are correct because another in a position of authority told them so. Instead, we should work to build a reflective and critical approach to practice that questions authority.
• Hopping on the bandwagon : when a person draws a conclusion consistent with popular belief. Just because something is popular does not mean it is correct. Fashionable ideas come and go. Social workers should engage with trendy ideas but must ground their work in scientific evidence rather than popular opinion.
• Using a straw man : when a person does not represent their opponent’s position fairly or with sufficient depth. For example, a social worker advocating for a new group home may depict homeowners that are opposed to clients living in their neighborhood as individuals concerned only with their property values. However, this may not be the case. Social workers should instead engage deeply with all sides of an issue and represent them accurately.

Key Takeaways

• Social work research occurs at the micro-, meso-, and macro-level.
• Intuition is a powerful, though limited, source of information when making decisions.
• All human thought is subject to errors in thinking and reasoning.
• Scientific inquiry accounts for cognitive biases by applying an organized, logical way of observing and theorizing about the world.
• Think about a social work topic you might want to study this semester as part of a research project. How do individuals commit specific errors in logic or reasoning when discussing a specific topic (e.g. Louis Cuff)? How can using scientific evidence help you combat popular myths that are based on erroneous thinking?
• Reflect on the strengths and limitations of your personal experiences as a way to guide your work with diverse populations. Describe an instance when your intuition may have resulted in biased or misguided thinking or behavior in a social work practice situation.

1.2 The scientific method

Learning objectives.

• Define science and social science
• Describe the differences between objective and subjective truth(s)
• Identify how qualitative and quantitative data are analyzed differently and how they can be used together
• Delineate the features of science that distinguish it from pseudoscience

If I asked you to draw a picture of science, what would you draw?  My guess is it would be something from a chemistry or biology classroom, like a microscope or a beaker. Maybe something from a science fiction movie. All social workers use scientific thinking in their practice. However, social workers have a unique understanding of what science means, one that is (not surprisingly) more open to the unexpected and human side of the social world.

Science and not-science

In social work, science is a way of ‘knowing’ that attempts to systematically collect and categorize facts or truths. A key word here is systematically –conducting science is a deliberate process. Scientists gather information about facts in a way that is organized and intentional, and usually follows a set of predetermined steps. Social work is not a science, but social work is informed by social science ; the science of humanity, social interactions, and social structures. In other words, social work research uses organized and intentional procedures to uncover facts or truths about the social world. And social workers rely on social scientific research to promote change.

Science can also be thought of in terms of its impostor, pseudoscience. Pseudoscience refers to beliefs about the social world that are unsupported by scientific evidence. These claims are often presented as though they are based on science. But once researchers test them scientifically, they are demonstrated to be false. A scientifically uninformed social work practitioner using pseudoscience may recommend any number of ineffective, misguided, or harmful interventions. Pseudoscience often relies on information and scholarship that has not been reviewed by experts or offers a selective and biased reading of reviewed literature.

An example of pseudoscience comes from anti-vaccination activists. Despite overwhelming scientific consensus that vaccines do not cause autism, a very vocal minority of people continue to believe that they do. Anti-vaccination advocates present their information as based in science, as seen here at Green Med Info . The author of this website shares real abstracts from scientific journal articles and studies but will only provide information on articles that show the potential dangers of vaccines, without showing any research that prevents the positive and safe side of vaccines. Green Med Info is an example of confirmation bias, as all data presented on the website supports what the pseudo-scientific researcher believes to be true. For more information on assessing causal relationships, consult Chapter 6 , where we discuss causality in detail.

The values and practices associated with the scientific method work to overcome common errors in thinking (such as confirmation bias). First, the scientific method uses established techniques from the literature to determine the likelihood of something being true or false. The research process often cites these techniques, reasons for their use, and how researchers came to the decision to use said techniques. However, each technique comes with its own strengths and limitations. Rigorous science is about making the best choice, being open about your process, and allowing others to check your work. It is important to remember that there is no “perfect” study – all research has limitations because all scientific methods come with limitations.

Skepticism and debate

Unfortunately, the “perfect” researcher does not exist. Scientists are human, so they are subject to error and bias, such as gravitating toward fashionable ideas and thinking their work is more important than others’ work. Theories and concepts fade in and out of use and may be tossed aside when new evidence challenges their truth. Part of the challenge in your research projects will be finding what you believe about an issue, rather than summarizing what others think about the topic. Good science, just like good social work practice, is authentic. When I see students present their research projects, those that are the strongest deliver both passionate and informed arguments about their topic area.

Good science is also open to ongoing questioning. Scientists are fundamentally skeptical. As such, they are likely to pursue alternative explanations. They might question the design of a study or replicate it to see if it works in another context. Scientists debate what is true until they arrive at a majority consensus. If you’ve ever heard that 97% of climate scientists agree that global warming is due to human activity [3] or that 99% of economists agree that tariffs make the economy worse [4] , you are seeing this sociology of science in action. This skepticism will help to catch situations in which scientists who make the oh-so-human mistakes in thinking and reasoning reviewed in Section 1.1.

Skepticism also helps to identify unethical scientists, as with Andrew Wakefield’s study linking the MMR vaccination and autism. When other researchers looked at his data, they found that he had altered the data to match his own conclusions and sought to benefit financially from the ensuing panic about vaccination (Godlee, Smith, & Marcovitch, 2011). [5] This highlights another key value in science: openness.

Through the use of publications and presentations, scientists share the methods used to gather and analyze data. The trend towards open science has also prompted researchers to share data as well. This in turn enables other researchers to re-run, replicate, and validate analyses and results. A major barrier to openness in science is the paywall. When you’ve searched online for a journal article (we will review search techniques in Chapter 3), you have likely run into the $25-$50 price tag. Don’t despair – your university should subscribe to these journals. However, the push towards openness in science means that more researchers are sharing their work in open access journals, which are free for people to access (like this textbook!). These open access journals do not require a university subscription to view.

Openness also means engaging the broader public about your study. Social work researchers conduct studies to help people, and part of scientific work is making sure your study has an impact. For example, it is likely that many of the authors publishing in scientific journals are on Twitter or other social media platforms, relaying the importance of study findings. They may create content for popular media, including newspapers, websites, blogs, or podcasts. It may lead to training for agency workers or public administrators. Regrettably, academic researchers have a reputation for being aloof and disengaged from the public conversation. However, this reputation is slowly changing with the trend towards public scholarship and engagement. For example, see this recent section of the Journal of the Society of Social Work and Research on public impact scholarship .

Science supported by empirical data

Pseudoscience is often doctored up to look like science, but the surety with which its advocates speak is not backed up by empirical data. Empirical data refers to information about the social world gathered and analyzed through scientific observation or experimentation. Theory is also an important part of science, as we will discuss in Chapter 5 . However, theories must be supported by empirical data–evidence that what we think is true really exists in the world.

There are two types of empirical data that social workers should become familiar with. Quantitative data refers to numbers and  qualitative data usually refers to word data (like a transcript of an interview) but can also refer to pictures, performances, and other means of expressing oneself. Researchers use specific methods designed to analyze each type of data. Together, these are known as research methods , or the methods researchers use to examine empirical data.

Objective truth

In our vaccine example, scientists have conducted many studies tracking children who were vaccinated to look for future diagnoses of autism (see Taylor et al. 2014 for a review). This is an example of using quantitative data to determine whether there is a causal relationship between vaccination and autism. By examining the number of people who develop autism after vaccinations and controlling for all of the other possible causes, researchers can determine the likelihood of whether vaccinations cause changes in the brain that are eventually diagnosed as autism.

In this case, the use of quantitative data is a good fit for disproving myths about the dangers of vaccination. When researchers analyze quantitative data, they are trying to establish an objective truth. An objective truth is always true, regardless of context. Generally speaking, researchers seeking to establish objective truth tend to use quantitative data because they believe numbers don’t lie. If repeated statistical analyses don’t show a relationship between two variables, like vaccines and autism, that relationship almost certainly does not exist. By boiling everything down to numbers, we can minimize the biases and logical errors that human researchers bring to the scientific process. That said, the interpretation of those numbers is always up for debate. That process can be subjective.

This approach to finding truth probably sounds similar to something you heard in your middle school science classes. When you learned about gravitational force or the mitochondria of a cell, you were learning about the theories and observations that make up our understanding of the physical world. We assume that gravity is real and that the mitochondria of a cell are real. Mitochondria are easy to spot with a powerful microscope and we can observe and theorize about their function in a cell. The gravitational force is invisible, but clearly apparent from observable facts, such as watching an apple fall. If we were unable to perceive mitochondria or gravity, they would still be there, doing their thing, because they exist independent of our observation of them.

Let’s consider a social work example. Scientific research has established that children who are subjected to severely traumatic experiences are more likely to be diagnosed with a mental health disorder (e.g., Mahoney, Karatzias, & Hutton, 2019). [6] A diagnosis of post-traumatic stress disorder (PTSD) is considered objective, and may refer to a mental health issue that exists independent of the individual observing it and is highly similar in its presentation across clients. The Diagnostic and Statistical Manual of Mental Disorders (DSM-5, 2017) [7] identifies a group of criteria which is based on unbiased, neutral client observations. These criteria are based in research, and render an objective diagnosis more likely to be valid and reliable. Through the clinician’s observations and the client’s description of their symptoms, an objective determination of a mental health diagnosis can be made.

Subjective truth(s)

For those of you skeptics, you may ask yourself: but does a diagnosis tell a client’s whole story? No. It does not tell you what the client thinks and feels about their diagnosis, for example. Receiving a diagnosis of PTSD may be a relief for a client. The diagnosis may suggest the words to describe their experiences. In addition, this diagnosis may provide a direction for therapeutic work, as there are evidence-based interventions clinicians can use with each diagnosis. On the other hand, a client may feel shame and view the diagnosis as a label, defining them in a negative way and limiting their potential (Barsky, 2015). [8]

Imagine if we surveyed people with PTSD to see how they interpreted their diagnosis. Objectively, we could determine whether more people said the diagnosis was, overall, a positive or negative event for them. However, it is unlikely that the experience of receiving a diagnosis was either completely positive or completely negative. In social work, we know that a client’s thoughts and emotions are rarely binary, either/or situations. Clients likely feel a mix of positive and negative thoughts and emotions during the diagnostic process. These messy bits are subjective truths , or the thoughts and feelings that arise as people interpret and make meaning of situations. Uniquely, looking for subjective truths can help us see the contradictory and multi-faceted nature of people’s thoughts, and qualitative data allows us to avoid oversimplifying them into negative and positive feelings that could be counted, as in quantitative data. It is the role of a researcher, just like a practitioner, to seek to understand things from the perspective of the client. Unlike with objective truth, this will not lead to a general sense of what is true for everyone, but rather what is true for that one person.

Subjective truths are best expressed through qualitative data, or through the use of words (not numbers). For example, we might invite a client to tell us how they felt after they were first diagnosed, after they spoke with family, and over the course of the therapeutic process. While it may look different from what we normally think of as science (e.g. pharmaceutical studies), these stories are indeed a rich source of data for scientific analysis. However, it is impossible to analyze what this client said without also considering the sociocultural context in which they live. For example, the concept of PTSD is generated from Western thought and philosophy. How might people from other cultures understand trauma differently?

In the DSM-5 classification of mental health disorders, there is a list of culture-bound syndromes which appear only in certain cultures. For example,  susto describes a unique cluster of symptoms experienced by Latin Americans after a traumatic event (Nogueira, Mari, & Razzouk, 2015). [9]   Susto involves more physical symptoms than a traditional PTSD diagnosis. Indeed, many of these syndromes do not fit within a Western conceptualization of mental health because they differentiate less between the mind and body. To a Western scientist, susto may seem less real than PTSD. To someone from Latin America, their symptoms may not fit neatly into the PTSD framework developed in Western nations . Science has historically privileged knowledge from the United States and other nations in the West and Global North , marking them as objectively true. The objectivity of Western science as universally applicable to all cultures has been increasingly called into question as science has become less dominated by white males, and interaction between cultures and groups becomes broadly more democratic. Clearly, what is true depends in part on the context in which it is observed.

In this way, social scientists have a unique task. People are both objects and subjects. Objectively, you could quantify how tall a person is, what car they drive, how many adverse childhood experiences they had, or their score on a PTSD checklist. Subjectively, you could understand how a person made sense of a traumatic incident or how it contributed to certain patterns in thinking, negative feelings, or opportunities for growth, for example. It is this added dimension that renders social science unique to natural science, which focuses almost exclusively on quantitative data and objective truth. For this reason, this book is divided between projects using qualitative data and quantitative data.

There is no “better” or “more true” way of approaching social science. Instead, the methods a researcher chooses should match the question they ask. If you want to answer, “do vaccines cause autism?” you should choose methods appropriate to answer that question. It seeks an objective truth–one that is true for everyone, regardless of context. Studies like these use quantitative data and statistical analyses to test mathematical relationships between variables. If, on the other hand, you wanted to know “what does a diagnosis of PTSD mean to clients?” you should collect qualitative data and seek subjective truths. You will gather stories and experiences from clients and interpret them in a way that best represents their unique and shared truths. Where there is consensus, you will report that. Where there is contradiction, you will report that as well.

Mixed methods

In this textbook, we will treat quantitative and qualitative research methods separately. However, it is important to remember that a project can include both approaches. A mixed methods study, which we will discuss more in chapter 6, requires thinking through a more complicated project that includes at least one quantitative component, one qualitative component, and a plan to incorporate both approaches together. As a result, mixed methods projects may require more time for conceptualization, data collection, and analysis.

Finding patterns

Regardless of whether you are seeking objective or subjective truths, research and scientific inquiry aim to find and explain patterns. Most of the time, a pattern will not explain every single person’s experience, a fact about social science that is both fascinating and frustrating. Even individuals who do not know each other can create patterns that persist over time. Those new to social science may find these patterns frustrating because they may believe that the patterns describing their sex, age, or some other facet of their lives don’t represent their experience. It’s true. A pattern can exist among your cohort without your individual participation in it. There is diversity within diversity.

Let’s consider some specific examples. You probably wouldn’t be surprised to learn that a person’s social class background has an impact on their educational attainment and achievement. You may be surprised to learn that people select romantic partners that have similar educational attainment, which in turn, impacts their children’s educational attainment (Eika, Mogstad, & Zafar, 2019). [10] . People who have graduated college pair off with other college graduates, as so forth. This, in turn, reinforces existing inequalities, stratifying society by those who have the opportunity to complete college and those who don’t.

People who object to these findings tend to cite evidence from their own personal experience. However, the problem with this response is that objecting to a social pattern on the grounds that it doesn’t match one’s individual experience misses the point about patterns. Patterns don’t perfectly predict what will happen to an individual person. Yet, they are a reasonable guide that, when systematically observed, can help guide social work thought and action. When we don’t investigate these patterns scientifically, we are subject to developing stereotypes, biases, and other harmful beliefs.

A final note on qualitative and quantitative methods

There is not one superior way to find patterns that help us understand the world. As we will learn about in Chapter 5 , there are multiple philosophical, theoretical, and methodological ways to approach scientific truth. Qualitative methods aim to provide an in-depth understanding of a relatively small number of cases. They also provide a voice for the client. Quantitative methods offer less depth on each case but can say more about broad patterns because they typically focus on a much larger number of cases. A researcher should approach the process of scientific inquiry by formulating a clear research question and using the methodological tools best suited to that question.

Believe it or not, there are still significant methodological battles being waged in the academic literature on objective vs. subjective social science. Usually, quantitative methods are viewed as “more scientific” and qualitative methods are viewed as “less scientific.”  Part of this battle is historical. As the social sciences developed, they were compared with the natural sciences, especially physics, which rely on mathematics and statistics to come to a truth. It is a hotly debated topic whether social science should adopt the philosophical assumptions of the natural sciences—with its emphasis on prediction, mathematics, and objectivity—or use a different set of tools—contextual understanding, language, and subjectivity—to find scientific truth.

You are fortunate to be in a profession that values multiple scientific ways of knowing. The qualitative/quantitative debate is fueled by researchers who may prefer one approach over another, either because their own research questions are better suited to one particular approach or because they happened to have been trained in one specific method. In this textbook, we’ll operate from the perspective that qualitative and quantitative methods are complementary rather than competing. While these two methodological approaches certainly differ, the main point is that they simply have different goals, strengths, and weaknesses. A social work researcher should select the method(s) that best match(es) the question they are asking.

• Social work is informed by science.
• Social science is concerned with both objective and subjective knowledge.
• Social science research aims to understand patterns in the social world.
• Social scientists use both qualitative and quantitative methods, which, while different, are often complementary.

Examine a pseudoscientific claim you’ve heard on the news or in conversation with others. Why do you consider it to be pseudoscientific? What empirical data can you find from a quick internet search that would demonstrate it lacks truth?

• Consider a topic you might want to study this semester as part of a research project. Provide a few examples of objective and subjective truths about the topic, even if you aren’t completely certain they are correct. Identify how objective and subjective truths differ.

1.3 Evidence-based practice

• Explain how social workers produce and consume research as part of practice
• Review the process of evidence-based practice and how social workers apply research knowledge with clients and groups

“Why am I in this class?”

“When will I ever use this information?”

While students aren’t always so direct, I would wager a guess that these questions are on the mind of almost every student in a research methods class. And they are valid and important questions to ask!  While it may seem strange, the answer is that you will probably use these skills often. Social workers engage with research on a daily basis by consuming it through popular media, social work education, and advanced training. They also often contribute to research projects, adding new scientific information to what we know. As professors, we also sometimes hear from field supervisors who say that research competencies are unimportant in their setting. One might wonder how these organizations measure program outcomes, report the impact of their program to board members or funding agencies, or create new interventions grounded in social theory and empirical evidence.

Social workers as research consumers

Whether you know it or not, your life is impacted by research every day. Many of our laws, social policies, and court proceedings are grounded in some degree of empirical research and evidence (Jenkins & Kroll-Smith, 1996). [11] That’s not to say that all laws and social policies are good or make sense. But you can’t have an informed opinion about any of them without understanding where they come from, how they were formed, and what their evidence base is. In order to be effective practitioners across micro, meso, and macro domains, social workers need to understand the root causes and policy solutions to social problems their clients are experiencing.

A recent lawsuit against Walmart provides an example of social science research in action. A sociologist named Professor William Bielby was enlisted by plaintiffs to conduct an analysis of Walmart’s personnel policies in order to support their claim that Walmart engages in gender discriminatory practices. Bielby’s analysis shows that Walmart’s compensation and promotion decisions may indeed have been vulnerable to gender bias. In June 2011, the United States Supreme Court decided against allowing the case to proceed as a class-action lawsuit ( Wal-Mart Stores, Inc. v. Dukes , 2011). [12] While a class-action suit was not pursued in this case, consider the impact that such a suit against one of our nation’s largest employers could have had on companies, their employees, and even consumers around the country. [13]

A social worker might learn about this lawsuit through popular media, news media websites or television programs. Social science knowledge allows a social worker to apply a critical eye towards new information, regardless of the source. Unfortunately, popular media does not always report on scientific findings accurately. A social worker armed with scientific knowledge would be able to search for, read, and interpret the original study as well as other information that might challenge or support the study. As social work graduate students, you should be comfortable in your information literacy abilities, and your advocacy and practice should be grounded in these skills. Chapters 2, 3, and 4 of this textbook focus on information literacy , or how to understand what we already know about a topic and contribute to that body of knowledge.

When social workers consume research, they are usually doing so to inform their practice. Clinical social workers are required by a state licensing board to complete continuing education classes in order to remain informed on the latest information in their field. On the macro side, social workers at public policy think tanks consume information to inform advocacy and public awareness campaigns. Regardless of the role of the social worker, practice must be informed by research.

Evidence-based practice

Consuming research is the first component of evidence-based practice (EBP). Drisko and Grady (2015) [14] present EBP as a process composed of “four equally weighted parts: 1) current client needs and situation, (2) the best relevant research evidence, (3) client values and preferences, and (4) the clinician’s expertise” (p. 275). It is not simply “doing what the literature says,” but is rather a process by which practitioners examine the literature, client, self, and context to inform interventions with clients and systems (McNeese & Thyer, 2004). [15] It is a collaboration between social worker, client, and context. As we discussed in Section 1.2, the patterns discovered by scientific research are not applicable to all situations. Instead, we rely on our critical thinking skills to apply scientific knowledge to real-world situations.

The bedrock of EBP is a proper assessment of the client or client system. Once we have a solid understanding of what the issue is, we can evaluate the literature to determine whether there are any interventions that have been shown to treat the issue, and if so, which have been shown to be the most effective. You will learn those skills in the next few chapters. Once we know what our options are, we should be upfront with clients about each option, what the interventions look like, and what the expected outcome will be. Once we have client feedback, we use our expertise and practice wisdom to make an informed decision about how to move forward.

If this sounds familiar, it’s the same approach a doctor, physical therapist, or other health professional would use. This highlights a common critique of EBP: it is too focused on micro-level, clinical social work practice. Not every social worker is a clinical social worker. While there is a large body of literature on EBP for clinical practice, the same concepts apply to other social work roles as well. A social work manager should endeavor to be familiar with evidence-based management styles, and a social work policy advocate should argue for evidence-based policies.

In agency-based social work practice, EBP can take on a different role due to the complexities of the grant funding process. Funders naturally require agencies to demonstrate that their practice is effective. Agencies are almost always required to document that they are achieving the outcomes they intended. However, funders sometimes require agencies to choose from a limited list of interventions determined to be evidence-based practices. Not included in this model are clinical expertise and client values, which are key components of EBP and the therapeutic process. According to some funders, EBP is not a process conducted by a practitioner but instead consists of a list of interventions. Similar dynamics are at play in private clinical practice, in which insurance companies may specify the modality of therapy offered. For example, insurance companies may favor short-term, solution-focused therapy which minimizes cost. But what happens when someone has an idea for a new kind of intervention?  How do new approaches get “on the list” of EBPs of grant funders?

Social workers as research producers

Innovation in social work is incredibly important. Social workers work on wicked problems for their careers. For those of you who have practice experience, you may have had an idea of how to better approach a practice situation. That is another reason you are here in a research methods class. You (really!) will have bright ideas about what to do in practice. Sam Tsemberis relates an “ Aha! ” moment from his practice in this Ted talk on homelessness . While a faculty member at the New York University School of Medicine, he noticed a problem with people cycling in and out of the local psychiatric hospital wards. Clients would arrive in psychiatric crisis, stabilize under medical supervision in the hospital, and end up back at the hospital in psychiatric crisis shortly after discharge.

When he asked the clients what their issues were, they said they were unable to participate in homelessness programs because they were not always compliant with medication for their mental health diagnosis and they continued to use drugs and alcohol. The housing supports offered by the city government required abstinence and medication compliance before one was deemed “ready” for housing. For these clients, the problem was a homelessness service system that was unable to meet clients where they were–ready for housing, but not ready for abstinence and psychiatric medication. As a result, chronically homeless clients were cycling in and out of psychiatric crises, moving back and forth from the hospital to the street.

The solution that Sam Tsemberis implemented and popularized is called Housing First , and is an approach to homelessness prevention that starts by, you guessed it, providing people with housing first and foremost. Tsemberis’s model addresses chronic homelessness in people with co-occurring disorders (those who have a diagnosis of a substance use and mental health disorder). The Housing First model states that housing is a human right: clients should not be denied their right to housing based on substance use or mental health diagnoses.

In Housing First programs, clients are provided housing as soon as possible. The Housing First agency provides wraparound treatment from an interdisciplinary team, including social workers, nurses, psychiatrists, and former clients who are in recovery. Over the past few decades, this program has gone from a single program in New York City to the program of choice for federal, state, and local governments seeking to address homelessness in their communities.

The main idea behind Housing First is that once clients have a residence of their own, they are better able to engage in mental health and substance use treatment. While this approach may seem logical to you, it is the opposite of the traditional homelessness treatment model. The traditional approach began with the client abstaining from drug and alcohol use and taking prescribed medication. Only after clients achieved these goals were they offered group housing. If the client remained sober and medication compliant, they could then graduate towards less restrictive individual housing.

Conducting and disseminating research allows practitioners to establish an evidence base for their innovation or intervention, and to argue that it is more effective than the alternatives, and should therefore be implemented more broadly. For example, by comparing clients who were served through Housing First with those receiving traditional services, Tsemberis could establish that Housing First was more effective at keeping people housed and at addressing mental health and substance use goals. Starting first with smaller studies and graduating to larger ones, Housing First built a reputation as an effective approach to addressing homelessness. When President Bush created the Collaborative Initiative to Help End Chronic Homelessness in 2003, Housing First was used in a majority of the interventions and its effectiveness was demonstrated on a national scale. In 2007, it was acknowledged as an evidence-based practice in the Substance Abuse and Mental Health Services Administration’s (SAMHSA) EBP resource center. [16]

We suggest browsing around the SAMHSA EBP Resource Center and looking for interventions on topics that interest you. Other sources of evidence-based practices include the Cochrane Reviews digital library  and Campbell Collaboration . In the next few chapters, we will talk more about how to search for and locate literature about clinical interventions. The use of systematic reviews , meta-analyses , and randomized controlled trials are particularly important in this regard, types of research we will describe more in Chapter 3 and Chapter 4.

So why share the story of Housing First? Well, we want you to think about what you hope to contribute to our knowledge of social work practice. What is your bright idea and how can it change the world? Practitioners innovate all the time, often incorporating those innovations into their agency’s approach and mission. Using scientific research methods, agency-based social workers can demonstrate to policymakers and other social workers that their innovations should be more widely used. Without this wellspring of new ideas, social services would not be able to adapt to the changing needs of their communities. Social workers in agency-based practice may also participate in research projects taking place at their agency. Partnerships between schools of social work and agencies are a common way of testing and implementing innovations in social work. In such a case, all parties receive an advantage: clinicians receive specialized training, clients receive additional services, agencies gain prestige, and researchers can illustrate the effectiveness of an intervention.

Evidence-based practice highlights the unique perspective that social work brings to research. Social work both “holds” and critiques evidence. With regard to the former, “holding” evidence refers to the fact that the field of social work values scientific information. The Housing First example demonstrates how this interplay between valuing and critiquing science works–first by critiquing existing research and conducting research to establish a new approach to a problem. It also demonstrates the importance of listening to your target population and privileging their understanding and perception of the issue. While their understanding is not the result of scientific inquiry, it is deeply informed through years of direct experience with the issue and embedded within the relevant cultural and historical context. Although science often searches for the “one true answer,” social work researchers must remain humble about the degree to which we can really know, and must begin to engage with other ways of knowing that may originate from clients and communities.

See the video  below for an example of how “one true answer” about a population can often oversimplify things and overstate how much we know about how to intervene in a given situation.

Cultural Humility: People, Principles and Practices – Part 1 of 4 by Vivian Chavez is adapted under a Creative Commons license: Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) http://creativecommons.org/licenses/b…

While you may not become a scientist in the sense of wearing a lab coat and using a microscope, social workers must understand science in order to engage in ethical practice. In this section, we reviewed ways in which research is a part of social work practice, including:

• Determining the best intervention for a client or system
• Ensuring existing services are accomplishing their goals
• Satisfying requirements to receive funding from private agencies and government grants
• Testing a new idea and demonstrating that it should be more widely implemented

Using a social work practice situation that you have experienced, walk through the four steps of the evidence-based practice process and how they informed your decision-making. Reflect on some of the difficulties applying EBP in the real world.

• Talk with a social worker about how he or she produces and consumes research as part of practice. Consider asking them about articles that changed their practice or helped them think about a problem in a new way. They may talk more about a training or a book, rather than academic journal articles. Reflect on your personal career goals and how research will fit into your future practice.

1.4 Social work research

• Differentiate between formal and informal research roles
• Describe common barriers to engaging with social work research
• Identify alternative ways of thinking about research methods

Formal and informal research roles

I’ve been teaching research methods for six years and have found that many students struggle to see the connection between research and social work practice. First of all, it’s important to mention that social work researchers exist!  The authors of this textbook are social work researchers across university, government, and non-profit institutions. Matt and Cory are researchers at universities, focusing on disability policy, wellness & mental health, and intimate partner violence. Dalia is a behavioral health researcher at RTI International, a nonprofit research institute, where she studies the opioid epidemic. Kate is a researcher at the Joint Legislative Audit and Review Commission in Virginia, where she studies policies related to criminal justice. The career path for social workers in formal research roles is bright and diverse, as we each bring a unique perspective with our ethical and theoretical orientation.

Formal research results in written products like journal articles, government reports, or policy briefs. To get a sense of formal research roles in social work, consider asking a professor about their research. You can also browse around the top journals in social work: Trauma, Violence & Abuse , Child Maltreatment , Child Abuse & Neglect , Social Service Review , Family Relations , Journal of Social Policy , Social Policy & Administration , Research on Social Work Practice , Health & Social Care in the Community , Health & Social Work , British Journal of Social Work , Child & Family Social Work , International Journal of Social Welfare , Qualitative Social Work , Children & Youth Services Review , Social Work , Social Work in Health Care , Journal of Social Work Practice , International Social Work , Affilia Journal of Women and Social Work , and Clinical Social Work Journal .  Additionally, the websites to most government agencies, foundations, think tanks, and advocacy groups contain formal research often conducted by social workers.

But let’s be clear, studies show that most social work students are not interested in becoming social work researchers who publish journal articles or research reports (DeCarlo et al., 2019; Earley, 2014). [17] Once you enter post-graduate practice, you will need to apply your formal research skills to the informal research conducted by practitioners and agencies every day. Every time you are asking who, what, when, where and why, you are conducting informal research. Informal research can be more involved. Social workers may be surprised when they are asked to engage in research projects such as needs assessments, community scans, program and policy evaluations, and single system designs, to name a few. Macro-oriented students may have to conduct research on programs and policies as part of advocacy or administration. I cannot tell you the number former students who have contacted me looking for research resources or wanting to “pick my brain” about research they are doing as part of their employment.

Research for action

Regardless of whether a social worker conducts formal research that results in journal articles or informal research that is used within an agency, all social work research is distinctive in that it is active (Engel & Schutt, 2016). [18] We want our results to be used to effect social change. Sometimes this means using findings to change how clients receive services. Sometimes it means using findings to show the benefits of programs or policies. Sometimes it means using findings to speak with those oppressed and marginalized persons who have been left out of the policy creation process. Additionally, it can mean using research as the mode with which to engage a constituency to address a social justice issue. All of these research activities differ; however, the one consistent ingredient is that these activities move us towards social and economic justice.

Student anxieties and beliefs about research

Unfortunately, students generally arrive in research methods classes with a mixture of dread, fear, and frustration. If you attend any given social work education conference, there is probably a presentation on how to better engage students in research. There is an entire body of academic research that verifies what any research professor knows to be true. Honestly, this is why the authors of this textbook started this project. We want to make research more enjoyable and engaging for students. Generally, we have found some common myths and misconceptions get in the way of student success in research. Let’s see if any of these match with what you are thinking.

I’m never going to use this crap!

Students who tell me that research methods is not useful to them are saying something important. As a student scholar, your most valuable asset is your time. You give your time to the subjects you consider important to you and for your career. Because most social workers don’t become researchers or practitioner-researchers, students may feel that a research methods class is a waste of time. Our discussion of evidence-based practice and the ways in which social workers use research in practice brought home the idea that social workers play an important role in creating and disseminating new knowledge about social services.

On a more immediate level, learning about research methods and completing an individual research project allow students to focus in on a specific topic. This class is an invitation to conduct an independent study on a social work topic of interest to you. In this book, you will learn how to understand and apply the scientific method to that topic. Not only that, but the skills you learn in literature search and review will help you in every class in your MSW program.

Research is only for super-smart people

Research methods involves a lot of terminology that may be entirely new to social work students. Other domains of social work, such as practice, are easier to apply your intuition towards. You understand how to be an empathetic person, and your experiences in life can help guide you through a practice situation or even a theoretical or conceptual question. Research may seem like a totally new area in which you have no previous experience. In research methods there can be “wrong” answers. Depending on your research question, some approaches to data analysis or measurement, for example, may not help you find the correct answer.

The fear is entirely understandable. Research is not straightforward. As Figure 1.1 shows, it is a process that is non-linear, involving multiple revisions, wrong turns, and dead ends before you figure out the best question and research approach. You may have to go back to chapters after having read them or even peek ahead at chapters your class hasn’t covered yet.

Moreover, research is something you learn by doing…and stumbling a few times. It’s an iterative process, or one that requires many tries to get right. There isn’t a shortcut for learning research, but if you follow along with the exercises in this book, you can break down a student research project and accomplish it piece by piece. No one just knows research. It’s something you pick up by doing it, reflecting on the experiences and results, redoing your work, and revising it in consultation with your professor and peers. Research involves exploration, risk taking, and a willingness to say, “Let’s see what we will find!”

Research is designed to suck the joy from my life

We’ve talked already about the arcane research terminology, so I won’t go into it again here. But students sometimes perceive research methods as boring. Practice knowledge and even theory are fun to learn because they are easy to apply and provide insights into the world around you. Research just seems like its own weirdly shaped and ill-fitting puzzle piece.

I completely understand where this perspective comes from and hope there are a few things you will take away from this course that aren’t boring to you. In the first section of this textbook, you will learn how to take any topic and learn what is known about it. It may seem trivial, but this is actually a superpower. Your social work education will teach you basic knowledge that can be applied to nearly all social work practice situations as well as some applied material applicable to specific social work practice situations. However, no education will provide you with everything you need to know. And certainly, no professor can tell you what will be discovered over the next few decades of your practice. Our work on literature reviews in the next few chapters will help you increase your skills and knowledge to become a strong social work student and practitioner. Following that, our exploration of research methods will help you understand how theories, practice models, and techniques you learn in other classes are created and tested scientifically. Like a colorful puzzle, you’ll see how all of the pieces fit together.

Get out of your own way

Together, these misconceptions and myths can create a self-fulfilling prophecy for students. If you believe research is boring, you won’t find it interesting. If you believe research is hard, you will struggle more with assignments. If you believe research is useless, you won’t see its utility. If you’re afraid that you will make mistakes, then you won’t want to try. While we certainly acknowledge that students aren’t going to love research as much as we do (we spent over a year writing this book, so we like it a lot!), we suggest reframing how you think about research using the following touchstones:

• All social workers rely on social science research to engage in competent practice.
• No one  already knows research. It’s something I’ll learn through practice. And it’s challenging for everyone, not just me.
• Research is relevant to me because it allows me to figure out what is known about any topic I want to study.
• If the topic I choose to study is important to me, I will be more interested in exploring research to help me understand it further.

Students should be intentional about managing any anxiety coming from a research project. Here are some suggestions:

• Talk to your professor if you are feeling lost. We like students!
• Talk to a librarian if you are having trouble finding information about your topic.
• Seek support from your peers or mentors.

The structure of this textbook

The textbook is divided into five parts. In the first part (Chapters 1-4), we will review how to orient your research proposal to a specific question you want to answer and review the literature to see what we know about it. Student research projects come with special limitations, as you don’t have many resources, so our chapters are designed to help you think through those limitations and think of a project that is doable. In the second part (Chapters 5-8), we will bring in theory, causality, ethics to help you conceptualize your research project and what you hope to achieve. By the end of the second part, you will create a quantitative and qualitative research question. Parts 3 and 4 will walk you through how to conduct quantitative and qualitative research, respectively. These parts run through how to recruit people to participate in your study, what to ask them, and how to interpret the results of what they say. Finally, the last part of the textbook reviews how to connect research and practice. For some, that will mean completing program evaluations as part of agency-based practice. For others, it will mean consuming research as part of continuing education as a practitioner. We hope you enjoy reading this book as much as we enjoyed writing it!

If you are still figuring out how to navigate the book using your internet browser, consider watching our tutorial [LINK NEEDED]. Also, the exercises in each chapter offer you an opportunity to apply what you wrote to your own research project, so consider completing these as you read.

• Social workers engage in formal and informal research production as part of practice.
• If you feel anxious, bored, or overwhelmed by research, you are not alone!
• Becoming more familiar with research methods will help you become a better scholar and social work practitioner.
• With your peers, explore your feelings towards your research methods classes. Describe some themes that come up during your conversations. Identify which issues can be addressed by your professor and which can be addressed by students.
• Browse social work journals and identify an article of interest to you. Look up the author’s biography or curriculum vitae on their personal website or the website of their university.
• Cheung, J. C. S. (2016). Researching practice wisdom in social work. Journal of Social Intervention: Theory and Practice ,  25 (3), 24-38. ↵
• For more on the CSWE accreditation standards see https://www.cswe.org/CSWE/media/AccredidationPDFs/2015-epas-and-glossary_1.pdf and the EPAS index in this book. ↵
• See: https://climate.nasa.gov/faq/17/do-scientists-agree-on-climate-change/ ↵
• See: http://www.igmchicago.org/surveys/import-duties ↵
• Godlee   F. ,  Smith   J. , & Marcovitch   H . (2011) Wakefield’s article linking MMR vaccine and autism was fraudulent. British medical journal, 342 , 64-66. ↵
• Mahoney, A., Karatzias, T., & Hutton, P. (2019). A systematic review and meta-analysis of group treatments for adults with symptoms associated with complex post-traumatic stress disorder.  Journal of affective disorders ,  243 , 305-321. ↵
• American Psychiatric Association. (2017). Diagnostic and statistical manual of mental disorders (5th ed.) . Washington, DC ↵
• Barsky, A. (2015). DSM-5 and the ethics of diagnosis. New social worker . Retrieved from: https://www.socialworker.com/feature-articles/ethics-articles/dsm-5-and-ethics-of-diagnosis/ ↵
• Nogueira, B. L., Mari, J. D. J., & Razzouk, D. (2015). Culture-bound syndromes in Spanish speaking Latin America: the case of Nervios, Susto and Ataques de Nervios. Archives of Clinical Psychiatry (São Paulo), 42( 6), 171-178. ↵
• Eika, L., Mogstad, M., & Zafar, B. (2019). Educational assortative mating and household income inequality. Journal of Political Economy, 127 (6), 2795-2835. ↵
• Jenkins, P. J., & Kroll-Smith, S. (Eds.). (1996). Witnessing for sociology: Sociologists in court . Westport, CT: Praeger. ↵
• Wal-Mart  Stores, Inc. v. Dukes , 564 U.S. (2011). The American Sociological Association (ASA) subsequently filed an amicus brief in support of what would be the class of individuals claiming gender discrimination. You can read the brief at http://asanet.org/images/press/docs/pdf/Amicus_Brief_Wal-Mart_v Dukes_et_al.pdf.  For other recent amicus briefs filed by the ASA, see  http://asanet.org/about/amicus_briefs.cfm . ↵
• Want to know more about the suit against Walmart or about Bielby’s analysis for the case? Check out the following source: Hart, M., & Secunda, P. M. (2009). A matter of context: Social framework evidence in employment discrimination class actions. Fordham Law Review ,  78 , 37-70. (2009). A matter of context: Social framework evidence in employment discrimination class action.  Fordham Law Review, 78 , 37–70. Retrieved from:  http://www.fordhamlawreview.org/assets/pdfs/Vol_78/Hart_Secunda_October_2009.pdf ↵
• Drisko, J. W., & Grady, M. D. (2015). Evidence-based practice in social work: A contemporary perspective. Clinical Social Work Journal ,  43 (3), 274-282. ↵
• McNeece, C. A., & Thyer, B. A. (2004). Evidence-based practice and social work. Journal of evidence-based social work ,  1 (1), 7-25. ↵
• Substance Abuse and Mental Health Services Administration (2007). Pathways' housing first program . Retrieved from:https://www.samhsa.gov/homelessness-programs-resources/hpr-resources/housing-first-supports-recovery ↵
• DeCarlo, M. P., Schoppelrey, S., Crenshaw, C., Secret, M. C., & Stewart, M. (2020, January 1). Open educational resources and graduate social work students: Cost, outcomes, use, and perceptions. https://doi.org/10.31235/osf.io/k4ytd; Earley, M. A. (2014). A synthesis of the literature on research methods education. Teaching in Higher Education, 19 (3), 242-253. ↵
• Engel, R. J. & Schutt, R. K. (2016) The practice of research in social work (4th edition) . Washington, DC: Sage Publications ↵

examining the smallest levels of interaction, usually individuals

examining interaction between groups and within communities

examining social structures and institutions

a “gut feeling” about what to do based on previous experience

“learning by doing” that guides social work intervention and increases over time

predictable flaws in thinking

observing and analyzing information in a way that agrees with what you already think is true and excludes other alternatives

a way of knowing that attempts to systematically collect and categorize facts or truths

the science of humanity, social interactions, and social structures

claims about the world that appear scientific but are incompatible with the values and practices of science

information about the social world gathered and analyzed through scientific observation or experimentation

numerical data

data derived from analysis of texts. Usually, this is word data (like a conversation or journal entry) but can also include performances, pictures, and other means of expressing ideas.

the methods researchers use to examine empirical data

a single truth, observed without bias, that is universally applicable

one truth among many, bound within a social and cultural context

a process composed of "four equally weighted parts: 1) current client needs and situation, (2) the best relevant research evidence, (3) client values and preferences, and (4) the clinician’s expertise" (Drisko & Grady, 2015, p. 275)

a study that combines raw data from multiple quantitative studies and analyzes the pooled data using statistics

Graduate research methods in social work Copyright © 2020 by Matthew DeCarlo, Cory Cummings, Kate Agnelli is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License , except where otherwise noted.

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1.4 Understanding research

Learning objectives.

• Describe common barriers to engaging with social work research
• Identify alternative ways to thinking about research methods

Sometimes students struggle to see the connection between research and social work practice. Most students enjoy a social work theory class because they can better understand the world around them. Students also like practice because it shows them how to conduct clinical work with clients—i.e., what most social work students want to do.  It can be helpful to look critically at the potential barriers to embracing the study of social work.  Most student barriers to research come from the following beliefs:

Research is useless!

Students who say that research methods is not a useful class to them are saying something important. As a scholar (or student), your most valuable asset is your time. You give your time to the subjects you consider important to you and your future practice. Because most social workers don’t become researchers or practitioner-researchers, students feel like a research methods class is a waste of time.

Our discussion of evidence-based practice and the ways in which social workers use research methods in practice brought home the idea that social workers play an important role in creating new knowledge about social services. On a more immediate level, research methods will also help you become a stronger social work student. Upcoming chapters of this textbook will review how to search for literature on a topic and write a literature review. These skills are relevant in every classroom during your academic career. The rest of the textbook will help you understand the mechanics of research methods so you can better understand the content of those pesky journal articles your professors force you to cite in your papers.

Research is too hard!

Research methods involves a lot of terminology that is entirely new to social workers. Other domains of social work, such as practice, are easier to apply your intuition towards. You understand how to be an empathetic person, and your experiences in life can help guide you through a practice situation or even theoretical or conceptual question. Research may seem like a totally new area in which you have no previous experience. It can seem like a lot to learn. In addition to the normal memorization and application of terms, research methods also has wrong answers. There are certain combinations of methods that just don’t work together.

The fear is entirely understandable. Research is not straightforward. As Figure 1.1 shows, it is a process that is non-linear, involving multiple revisions, wrong turns, and dead ends before you figure out the best question and research approach. You may have to go back to chapters after having read them or even peek ahead at chapters your class hasn’t covered yet.

Moreover, research is something you learn by doing…and stumbling a few times. It’s an iterative process, or one that requires lots of tries to get right. There isn’t a shortcut for learning research, but hopefully your research methods class is one in which your research project is broken down into smaller parts and you get consistent feedback throughout the process. No one just knows research. It’s something you pick up by doing it, reflecting on the experiences and results, redoing your work, and revising it in consultation with your professor.

Research is boring!

Research methods is sometimes seen as a boring topic by many students. Practice knowledge and even theory are fun to learn because they are easy to apply and give you insight into the world around you. Research just seems like its own weird, remote thing.

Your social work education will present some generalist material, which is applicable to nearly all social work practice situations, and some applied material, which is applicable to specific social work practice situations. However, no education will provide you with everything you need to know. And certainly, no education will tell you what will be discovered over the next few decades of your practice. Our exploration of research methods will help you further understand how the theories, practice models, and techniques you learn in your other classes are created and tested scientifically.  The material you learn in research class will allow you to think critically about material throughout your entire program and into your social work career.

Get out of your own way

Together, the beliefs of “research is useless, boring, and hard” can create a self-fulfilling prophecy for students. If you believe research is boring, you won’t find it interesting. If you believe research is hard, you will struggle more with assignments. If you believe research is useless, you won’t see its utility. Let’s provide some reframing of how you might think about research using these touchstones:

• All social workers rely on social science research to engage in competent practice.
• No one already knows research. It’s something I’ll learn through practice. And it’s challenging for everyone.
• Research is relevant to me because it allows me to figure out what is known about any topic I want to study.
• If the topic I choose to study is important to me, I will be more interested in research.

Structure of this textbook

While you may not have chosen this course, by reframing your approach to it, you increase the likelihood of getting a lot out of it. To that end, here is the structure of this book:

In Chapters 2-5, you’ll learn about how research informs and tests theory. We’ll discuss how to conduct research in an ethical manner, create research questions, and measure concepts in the social world.

Chapters 6-10 will describe how to conduct research, whether it’s a quantitative survey or experiment, or alternately, a qualitative interview or focus group. We’ll also review how to analyze data that someone else has already collected.

Finally, Chapters 11 and 12 will review the types of research most commonly used in social work practice, including evaluation research and action research, and how to report the results of your research to various audiences.

Key Takeaways

• Anxiety about research methods is a common experience for students.
• Research methods will help you become a better scholar and practitioner.

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Research Methods for Social Work: A Problem-Based Approach

Student resources, welcome to the sage edge site for research methods for social work , 1e.

Research Methods for Social Work: A Problem-Based Approach  is a comprehensive introduction to methods instruction that engages students innovatively and interactively. Using a case study and problem-based learning (PBL) approach, authors Antoinette Y. Farmer and G. Lawrence Farmer utilize case examples to achieve a level of application that builds readers’ confidence in methodology and reinforces their understanding of research across all levels of social work practice. These real-case examples, along with critical thinking questions, research tips, and step-by-step problem-solving methods, will improve student mastery and help them see why research is relevant. With the guidance of this new and noteworthy textbook, readers will transform into both knowledgeable consumers of research and skilled practitioners who can effectively address the needs of their clients through research.

This site features an array of free resources you can access anytime, anywhere.

Acknowledgments

We gratefully acknowledge Antoinette Y. Farmer and G. Lawrence Farmer for writing an excellent text. Special thanks are also due to Kryss Shane for developing the resources on this site.

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2.2 Research Methods

Learning objectives.

By the end of this section, you should be able to:

• Recall the 6 Steps of the Scientific Method
• Differentiate between four kinds of research methods: surveys, field research, experiments, and secondary data analysis.
• Explain the appropriateness of specific research approaches for specific topics.

Sociologists examine the social world, see a problem or interesting pattern, and set out to study it. They use research methods to design a study. Planning the research design is a key step in any sociological study. Sociologists generally choose from widely used methods of social investigation: primary source data collection such as survey, participant observation, ethnography, case study, unobtrusive observations, experiment, and secondary data analysis , or use of existing sources. Every research method comes with plusses and minuses, and the topic of study strongly influences which method or methods are put to use. When you are conducting research think about the best way to gather or obtain knowledge about your topic, think of yourself as an architect. An architect needs a blueprint to build a house, as a sociologist your blueprint is your research design including your data collection method.

When entering a particular social environment, a researcher must be careful. There are times to remain anonymous and times to be overt. There are times to conduct interviews and times to simply observe. Some participants need to be thoroughly informed; others should not know they are being observed. A researcher wouldn’t stroll into a crime-ridden neighborhood at midnight, calling out, “Any gang members around?”

Making sociologists’ presence invisible is not always realistic for other reasons. That option is not available to a researcher studying prison behaviors, early education, or the Ku Klux Klan. Researchers can’t just stroll into prisons, kindergarten classrooms, or Klan meetings and unobtrusively observe behaviors or attract attention. In situations like these, other methods are needed. Researchers choose methods that best suit their study topics, protect research participants or subjects, and that fit with their overall approaches to research.

As a research method, a survey collects data from subjects who respond to a series of questions about behaviors and opinions, often in the form of a questionnaire or an interview. The survey is one of the most widely used scientific research methods. The standard survey format allows individuals a level of anonymity in which they can express personal ideas.

At some point, most people in the United States respond to some type of survey. The 2020 U.S. Census is an excellent example of a large-scale survey intended to gather sociological data. Since 1790, United States has conducted a survey consisting of six questions to received demographical data pertaining to residents. The questions pertain to the demographics of the residents who live in the United States. Currently, the Census is received by residents in the United Stated and five territories and consists of 12 questions.

Not all surveys are considered sociological research, however, and many surveys people commonly encounter focus on identifying marketing needs and strategies rather than testing a hypothesis or contributing to social science knowledge. Questions such as, “How many hot dogs do you eat in a month?” or “Were the staff helpful?” are not usually designed as scientific research. The Nielsen Ratings determine the popularity of television programming through scientific market research. However, polls conducted by television programs such as American Idol or So You Think You Can Dance cannot be generalized, because they are administered to an unrepresentative population, a specific show’s audience. You might receive polls through your cell phones or emails, from grocery stores, restaurants, and retail stores. They often provide you incentives for completing the survey.

Sociologists conduct surveys under controlled conditions for specific purposes. Surveys gather different types of information from people. While surveys are not great at capturing the ways people really behave in social situations, they are a great method for discovering how people feel, think, and act—or at least how they say they feel, think, and act. Surveys can track preferences for presidential candidates or reported individual behaviors (such as sleeping, driving, or texting habits) or information such as employment status, income, and education levels.

A survey targets a specific population , people who are the focus of a study, such as college athletes, international students, or teenagers living with type 1 (juvenile-onset) diabetes. Most researchers choose to survey a small sector of the population, or a sample , a manageable number of subjects who represent a larger population. The success of a study depends on how well a population is represented by the sample. In a random sample , every person in a population has the same chance of being chosen for the study. As a result, a Gallup Poll, if conducted as a nationwide random sampling, should be able to provide an accurate estimate of public opinion whether it contacts 2,000 or 10,000 people.

After selecting subjects, the researcher develops a specific plan to ask questions and record responses. It is important to inform subjects of the nature and purpose of the survey up front. If they agree to participate, researchers thank subjects and offer them a chance to see the results of the study if they are interested. The researcher presents the subjects with an instrument, which is a means of gathering the information.

A common instrument is a questionnaire. Subjects often answer a series of closed-ended questions . The researcher might ask yes-or-no or multiple-choice questions, allowing subjects to choose possible responses to each question. This kind of questionnaire collects quantitative data —data in numerical form that can be counted and statistically analyzed. Just count up the number of “yes” and “no” responses or correct answers, and chart them into percentages.

Questionnaires can also ask more complex questions with more complex answers—beyond “yes,” “no,” or checkbox options. These types of inquiries use open-ended questions that require short essay responses. Participants willing to take the time to write those answers might convey personal religious beliefs, political views, goals, or morals. The answers are subjective and vary from person to person. How do you plan to use your college education?

Some topics that investigate internal thought processes are impossible to observe directly and are difficult to discuss honestly in a public forum. People are more likely to share honest answers if they can respond to questions anonymously. This type of personal explanation is qualitative data —conveyed through words. Qualitative information is harder to organize and tabulate. The researcher will end up with a wide range of responses, some of which may be surprising. The benefit of written opinions, though, is the wealth of in-depth material that they provide.

An interview is a one-on-one conversation between the researcher and the subject, and it is a way of conducting surveys on a topic. However, participants are free to respond as they wish, without being limited by predetermined choices. In the back-and-forth conversation of an interview, a researcher can ask for clarification, spend more time on a subtopic, or ask additional questions. In an interview, a subject will ideally feel free to open up and answer questions that are often complex. There are no right or wrong answers. The subject might not even know how to answer the questions honestly.

Questions such as “How does society’s view of alcohol consumption influence your decision whether or not to take your first sip of alcohol?” or “Did you feel that the divorce of your parents would put a social stigma on your family?” involve so many factors that the answers are difficult to categorize. A researcher needs to avoid steering or prompting the subject to respond in a specific way; otherwise, the results will prove to be unreliable. The researcher will also benefit from gaining a subject’s trust, from empathizing or commiserating with a subject, and from listening without judgment.

Surveys often collect both quantitative and qualitative data. For example, a researcher interviewing people who are incarcerated might receive quantitative data, such as demographics – race, age, sex, that can be analyzed statistically. For example, the researcher might discover that 20 percent of incarcerated people are above the age of 50. The researcher might also collect qualitative data, such as why people take advantage of educational opportunities during their sentence and other explanatory information.

The survey can be carried out online, over the phone, by mail, or face-to-face. When researchers collect data outside a laboratory, library, or workplace setting, they are conducting field research, which is our next topic.

Field Research

The work of sociology rarely happens in limited, confined spaces. Rather, sociologists go out into the world. They meet subjects where they live, work, and play. Field research refers to gathering primary data from a natural environment. To conduct field research, the sociologist must be willing to step into new environments and observe, participate, or experience those worlds. In field work, the sociologists, rather than the subjects, are the ones out of their element.

The researcher interacts with or observes people and gathers data along the way. The key point in field research is that it takes place in the subject’s natural environment, whether it’s a coffee shop or tribal village, a homeless shelter or the DMV, a hospital, airport, mall, or beach resort.

While field research often begins in a specific setting , the study’s purpose is to observe specific behaviors in that setting. Field work is optimal for observing how people think and behave. It seeks to understand why they behave that way. However, researchers may struggle to narrow down cause and effect when there are so many variables floating around in a natural environment. And while field research looks for correlation, its small sample size does not allow for establishing a causal relationship between two variables. Indeed, much of the data gathered in sociology do not identify a cause and effect but a correlation .

Sociology in the Real World

Beyoncé and lady gaga as sociological subjects.

Sociologists have studied Lady Gaga and Beyoncé and their impact on music, movies, social media, fan participation, and social equality. In their studies, researchers have used several research methods including secondary analysis, participant observation, and surveys from concert participants.

In their study, Click, Lee & Holiday (2013) interviewed 45 Lady Gaga fans who utilized social media to communicate with the artist. These fans viewed Lady Gaga as a mirror of themselves and a source of inspiration. Like her, they embrace not being a part of mainstream culture. Many of Lady Gaga’s fans are members of the LGBTQ community. They see the “song “Born This Way” as a rallying cry and answer her calls for “Paws Up” with a physical expression of solidarity—outstretched arms and fingers bent and curled to resemble monster claws.”

Sascha Buchanan (2019) made use of participant observation to study the relationship between two fan groups, that of Beyoncé and that of Rihanna. She observed award shows sponsored by iHeartRadio, MTV EMA, and BET that pit one group against another as they competed for Best Fan Army, Biggest Fans, and FANdemonium. Buchanan argues that the media thus sustains a myth of rivalry between the two most commercially successful Black women vocal artists.

Participant Observation

In 2000, a comic writer named Rodney Rothman wanted an insider’s view of white-collar work. He slipped into the sterile, high-rise offices of a New York “dot com” agency. Every day for two weeks, he pretended to work there. His main purpose was simply to see whether anyone would notice him or challenge his presence. No one did. The receptionist greeted him. The employees smiled and said good morning. Rothman was accepted as part of the team. He even went so far as to claim a desk, inform the receptionist of his whereabouts, and attend a meeting. He published an article about his experience in The New Yorker called “My Fake Job” (2000). Later, he was discredited for allegedly fabricating some details of the story and The New Yorker issued an apology. However, Rothman’s entertaining article still offered fascinating descriptions of the inside workings of a “dot com” company and exemplified the lengths to which a writer, or a sociologist, will go to uncover material.

Rothman had conducted a form of study called participant observation , in which researchers join people and participate in a group’s routine activities for the purpose of observing them within that context. This method lets researchers experience a specific aspect of social life. A researcher might go to great lengths to get a firsthand look into a trend, institution, or behavior. A researcher might work as a waitress in a diner, experience homelessness for several weeks, or ride along with police officers as they patrol their regular beat. Often, these researchers try to blend in seamlessly with the population they study, and they may not disclose their true identity or purpose if they feel it would compromise the results of their research.

At the beginning of a field study, researchers might have a question: “What really goes on in the kitchen of the most popular diner on campus?” or “What is it like to be homeless?” Participant observation is a useful method if the researcher wants to explore a certain environment from the inside.

Field researchers simply want to observe and learn. In such a setting, the researcher will be alert and open minded to whatever happens, recording all observations accurately. Soon, as patterns emerge, questions will become more specific, observations will lead to hypotheses, and hypotheses will guide the researcher in analyzing data and generating results.

In a study of small towns in the United States conducted by sociological researchers John S. Lynd and Helen Merrell Lynd, the team altered their purpose as they gathered data. They initially planned to focus their study on the role of religion in U.S. towns. As they gathered observations, they realized that the effect of industrialization and urbanization was the more relevant topic of this social group. The Lynds did not change their methods, but they revised the purpose of their study.

This shaped the structure of Middletown: A Study in Modern American Culture , their published results (Lynd & Lynd, 1929).

The Lynds were upfront about their mission. The townspeople of Muncie, Indiana, knew why the researchers were in their midst. But some sociologists prefer not to alert people to their presence. The main advantage of covert participant observation is that it allows the researcher access to authentic, natural behaviors of a group’s members. The challenge, however, is gaining access to a setting without disrupting the pattern of others’ behavior. Becoming an inside member of a group, organization, or subculture takes time and effort. Researchers must pretend to be something they are not. The process could involve role playing, making contacts, networking, or applying for a job.

Once inside a group, some researchers spend months or even years pretending to be one of the people they are observing. However, as observers, they cannot get too involved. They must keep their purpose in mind and apply the sociological perspective. That way, they illuminate social patterns that are often unrecognized. Because information gathered during participant observation is mostly qualitative, rather than quantitative, the end results are often descriptive or interpretive. The researcher might present findings in an article or book and describe what he or she witnessed and experienced.

This type of research is what journalist Barbara Ehrenreich conducted for her book Nickel and Dimed . One day over lunch with her editor, Ehrenreich mentioned an idea. How can people exist on minimum-wage work? How do low-income workers get by? she wondered. Someone should do a study . To her surprise, her editor responded, Why don’t you do it?

That’s how Ehrenreich found herself joining the ranks of the working class. For several months, she left her comfortable home and lived and worked among people who lacked, for the most part, higher education and marketable job skills. Undercover, she applied for and worked minimum wage jobs as a waitress, a cleaning woman, a nursing home aide, and a retail chain employee. During her participant observation, she used only her income from those jobs to pay for food, clothing, transportation, and shelter.

She discovered the obvious, that it’s almost impossible to get by on minimum wage work. She also experienced and observed attitudes many middle and upper-class people never think about. She witnessed firsthand the treatment of working class employees. She saw the extreme measures people take to make ends meet and to survive. She described fellow employees who held two or three jobs, worked seven days a week, lived in cars, could not pay to treat chronic health conditions, got randomly fired, submitted to drug tests, and moved in and out of homeless shelters. She brought aspects of that life to light, describing difficult working conditions and the poor treatment that low-wage workers suffer.

The book she wrote upon her return to her real life as a well-paid writer, has been widely read and used in many college classrooms.

Ethnography

Ethnography is the immersion of the researcher in the natural setting of an entire social community to observe and experience their everyday life and culture. The heart of an ethnographic study focuses on how subjects view their own social standing and how they understand themselves in relation to a social group.

An ethnographic study might observe, for example, a small U.S. fishing town, an Inuit community, a village in Thailand, a Buddhist monastery, a private boarding school, or an amusement park. These places all have borders. People live, work, study, or vacation within those borders. People are there for a certain reason and therefore behave in certain ways and respect certain cultural norms. An ethnographer would commit to spending a determined amount of time studying every aspect of the chosen place, taking in as much as possible.

A sociologist studying a tribe in the Amazon might watch the way villagers go about their daily lives and then write a paper about it. To observe a spiritual retreat center, an ethnographer might sign up for a retreat and attend as a guest for an extended stay, observe and record data, and collate the material into results.

Institutional Ethnography

Institutional ethnography is an extension of basic ethnographic research principles that focuses intentionally on everyday concrete social relationships. Developed by Canadian sociologist Dorothy E. Smith (1990), institutional ethnography is often considered a feminist-inspired approach to social analysis and primarily considers women’s experiences within male- dominated societies and power structures. Smith’s work is seen to challenge sociology’s exclusion of women, both academically and in the study of women’s lives (Fenstermaker, n.d.).

Historically, social science research tended to objectify women and ignore their experiences except as viewed from the male perspective. Modern feminists note that describing women, and other marginalized groups, as subordinates helps those in authority maintain their own dominant positions (Social Sciences and Humanities Research Council of Canada n.d.). Smith’s three major works explored what she called “the conceptual practices of power” and are still considered seminal works in feminist theory and ethnography (Fensternmaker n.d.).

Sociological Research

The making of middletown: a study in modern u.s. culture.

In 1924, a young married couple named Robert and Helen Lynd undertook an unprecedented ethnography: to apply sociological methods to the study of one U.S. city in order to discover what “ordinary” people in the United States did and believed. Choosing Muncie, Indiana (population about 30,000) as their subject, they moved to the small town and lived there for eighteen months.

Ethnographers had been examining other cultures for decades—groups considered minorities or outsiders—like gangs, immigrants, and the poor. But no one had studied the so-called average American.

Recording interviews and using surveys to gather data, the Lynds objectively described what they observed. Researching existing sources, they compared Muncie in 1890 to the Muncie they observed in 1924. Most Muncie adults, they found, had grown up on farms but now lived in homes inside the city. As a result, the Lynds focused their study on the impact of industrialization and urbanization.

They observed that Muncie was divided into business and working class groups. They defined business class as dealing with abstract concepts and symbols, while working class people used tools to create concrete objects. The two classes led different lives with different goals and hopes. However, the Lynds observed, mass production offered both classes the same amenities. Like wealthy families, the working class was now able to own radios, cars, washing machines, telephones, vacuum cleaners, and refrigerators. This was an emerging material reality of the 1920s.

As the Lynds worked, they divided their manuscript into six chapters: Getting a Living, Making a Home, Training the Young, Using Leisure, Engaging in Religious Practices, and Engaging in Community Activities.

When the study was completed, the Lynds encountered a big problem. The Rockefeller Foundation, which had commissioned the book, claimed it was useless and refused to publish it. The Lynds asked if they could seek a publisher themselves.

Middletown: A Study in Modern American Culture was not only published in 1929 but also became an instant bestseller, a status unheard of for a sociological study. The book sold out six printings in its first year of publication, and has never gone out of print (Caplow, Hicks, & Wattenberg. 2000).

Nothing like it had ever been done before. Middletown was reviewed on the front page of the New York Times. Readers in the 1920s and 1930s identified with the citizens of Muncie, Indiana, but they were equally fascinated by the sociological methods and the use of scientific data to define ordinary people in the United States. The book was proof that social data was important—and interesting—to the U.S. public.

Sometimes a researcher wants to study one specific person or event. A case study is an in-depth analysis of a single event, situation, or individual. To conduct a case study, a researcher examines existing sources like documents and archival records, conducts interviews, engages in direct observation and even participant observation, if possible.

Researchers might use this method to study a single case of a foster child, drug lord, cancer patient, criminal, or rape victim. However, a major criticism of the case study as a method is that while offering depth on a topic, it does not provide enough evidence to form a generalized conclusion. In other words, it is difficult to make universal claims based on just one person, since one person does not verify a pattern. This is why most sociologists do not use case studies as a primary research method.

However, case studies are useful when the single case is unique. In these instances, a single case study can contribute tremendous insight. For example, a feral child, also called “wild child,” is one who grows up isolated from human beings. Feral children grow up without social contact and language, which are elements crucial to a “civilized” child’s development. These children mimic the behaviors and movements of animals, and often invent their own language. There are only about one hundred cases of “feral children” in the world.

As you may imagine, a feral child is a subject of great interest to researchers. Feral children provide unique information about child development because they have grown up outside of the parameters of “normal” growth and nurturing. And since there are very few feral children, the case study is the most appropriate method for researchers to use in studying the subject.

At age three, a Ukranian girl named Oxana Malaya suffered severe parental neglect. She lived in a shed with dogs, and she ate raw meat and scraps. Five years later, a neighbor called authorities and reported seeing a girl who ran on all fours, barking. Officials brought Oxana into society, where she was cared for and taught some human behaviors, but she never became fully socialized. She has been designated as unable to support herself and now lives in a mental institution (Grice 2011). Case studies like this offer a way for sociologists to collect data that may not be obtained by any other method.

Experiments

You have probably tested some of your own personal social theories. “If I study at night and review in the morning, I’ll improve my retention skills.” Or, “If I stop drinking soda, I’ll feel better.” Cause and effect. If this, then that. When you test the theory, your results either prove or disprove your hypothesis.

One way researchers test social theories is by conducting an experiment , meaning they investigate relationships to test a hypothesis—a scientific approach.

There are two main types of experiments: lab-based experiments and natural or field experiments. In a lab setting, the research can be controlled so that more data can be recorded in a limited amount of time. In a natural or field- based experiment, the time it takes to gather the data cannot be controlled but the information might be considered more accurate since it was collected without interference or intervention by the researcher.

As a research method, either type of sociological experiment is useful for testing if-then statements: if a particular thing happens (cause), then another particular thing will result (effect). To set up a lab-based experiment, sociologists create artificial situations that allow them to manipulate variables.

Classically, the sociologist selects a set of people with similar characteristics, such as age, class, race, or education. Those people are divided into two groups. One is the experimental group and the other is the control group. The experimental group is exposed to the independent variable(s) and the control group is not. To test the benefits of tutoring, for example, the sociologist might provide tutoring to the experimental group of students but not to the control group. Then both groups would be tested for differences in performance to see if tutoring had an effect on the experimental group of students. As you can imagine, in a case like this, the researcher would not want to jeopardize the accomplishments of either group of students, so the setting would be somewhat artificial. The test would not be for a grade reflected on their permanent record of a student, for example.

And if a researcher told the students they would be observed as part of a study on measuring the effectiveness of tutoring, the students might not behave naturally. This is called the Hawthorne effect —which occurs when people change their behavior because they know they are being watched as part of a study. The Hawthorne effect is unavoidable in some research studies because sociologists have to make the purpose of the study known. Subjects must be aware that they are being observed, and a certain amount of artificiality may result (Sonnenfeld 1985).

A real-life example will help illustrate the process. In 1971, Frances Heussenstamm, a sociology professor at California State University at Los Angeles, had a theory about police prejudice. To test her theory, she conducted research. She chose fifteen students from three ethnic backgrounds: Black, White, and Hispanic. She chose students who routinely drove to and from campus along Los Angeles freeway routes, and who had had perfect driving records for longer than a year.

Next, she placed a Black Panther bumper sticker on each car. That sticker, a representation of a social value, was the independent variable. In the 1970s, the Black Panthers were a revolutionary group actively fighting racism. Heussenstamm asked the students to follow their normal driving patterns. She wanted to see whether seeming support for the Black Panthers would change how these good drivers were treated by the police patrolling the highways. The dependent variable would be the number of traffic stops/citations.

The first arrest, for an incorrect lane change, was made two hours after the experiment began. One participant was pulled over three times in three days. He quit the study. After seventeen days, the fifteen drivers had collected a total of thirty-three traffic citations. The research was halted. The funding to pay traffic fines had run out, and so had the enthusiasm of the participants (Heussenstamm, 1971).

Secondary Data Analysis

While sociologists often engage in original research studies, they also contribute knowledge to the discipline through secondary data analysis . Secondary data does not result from firsthand research collected from primary sources, but are the already completed work of other researchers or data collected by an agency or organization. Sociologists might study works written by historians, economists, teachers, or early sociologists. They might search through periodicals, newspapers, or magazines, or organizational data from any period in history.

Using available information not only saves time and money but can also add depth to a study. Sociologists often interpret findings in a new way, a way that was not part of an author’s original purpose or intention. To study how women were encouraged to act and behave in the 1960s, for example, a researcher might watch movies, televisions shows, and situation comedies from that period. Or to research changes in behavior and attitudes due to the emergence of television in the late 1950s and early 1960s, a sociologist would rely on new interpretations of secondary data. Decades from now, researchers will most likely conduct similar studies on the advent of mobile phones, the Internet, or social media.

Social scientists also learn by analyzing the research of a variety of agencies. Governmental departments and global groups, like the U.S. Bureau of Labor Statistics or the World Health Organization (WHO), publish studies with findings that are useful to sociologists. A public statistic like the foreclosure rate might be useful for studying the effects of a recession. A racial demographic profile might be compared with data on education funding to examine the resources accessible by different groups.

One of the advantages of secondary data like old movies or WHO statistics is that it is nonreactive research (or unobtrusive research), meaning that it does not involve direct contact with subjects and will not alter or influence people’s behaviors. Unlike studies requiring direct contact with people, using previously published data does not require entering a population and the investment and risks inherent in that research process.

Using available data does have its challenges. Public records are not always easy to access. A researcher will need to do some legwork to track them down and gain access to records. To guide the search through a vast library of materials and avoid wasting time reading unrelated sources, sociologists employ content analysis , applying a systematic approach to record and value information gleaned from secondary data as they relate to the study at hand.

Also, in some cases, there is no way to verify the accuracy of existing data. It is easy to count how many drunk drivers, for example, are pulled over by the police. But how many are not? While it’s possible to discover the percentage of teenage students who drop out of high school, it might be more challenging to determine the number who return to school or get their GED later.

Another problem arises when data are unavailable in the exact form needed or do not survey the topic from the precise angle the researcher seeks. For example, the average salaries paid to professors at a public school is public record. But these figures do not necessarily reveal how long it took each professor to reach the salary range, what their educational backgrounds are, or how long they’ve been teaching.

When conducting content analysis, it is important to consider the date of publication of an existing source and to take into account attitudes and common cultural ideals that may have influenced the research. For example, when Robert S. Lynd and Helen Merrell Lynd gathered research in the 1920s, attitudes and cultural norms were vastly different then than they are now. Beliefs about gender roles, race, education, and work have changed significantly since then. At the time, the study’s purpose was to reveal insights about small U.S. communities. Today, it is an illustration of 1920s attitudes and values.

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Traditional Research Methods in Health and Social Sciences: An Introduction

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Acquiring knowledge through the use of research findings that were derived from the scientific method is the most objective way of knowing something. (Grinnell et al. 2014, p. 12).

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Home Market Research

Social Research – Definition, Types and Methods

Social Research: Definition

Social Research is a method used by social scientists and researchers to learn about people and societies so that they can design products/services that cater to various needs of the people. Different socio-economic groups belonging to different parts of a county think differently. Various aspects of human behavior need to be addressed to understand their thoughts and feedback about the social world, which can be done using Social Research. Any topic can trigger social research – new feature, new market trend or an upgrade in old technology.

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Social Research is conducted by following a systematic plan of action which includes qualitative and quantitative observation methods.

• Qualitative methods rely on direct communication with members of a market, observation, text analysis. The results of this method are focused more on being accurate rather than generalizing to the entire population.
• Quantitative methods use statistical analysis techniques to evaluate data collected via surveys, polls or questionnaires.

LEARN ABOUT: Research Process Steps

Social Research contains elements of both these methods to analyze a range of social occurrences such as an investigation of historical sites, census of the country, detailed analysis of research conducted to understand reasons for increased reports of molestation in the country etc.

A survey to monitor happiness in a respondent population is one of the most widely used applications of social research. The  happiness survey template  can be used by researchers an organizations to gauge how happy a respondent is and the things that can be done to increase happiness in that respondent.

Learn more: Public Library Survey Questions + Sample Questionnaire Template 

Types of Social Research

There are four main types of Social Research: Qualitative and Quantitative Research, Primary and Secondary Research.

Qualitative Research: Qualitative Research is defined as a method to collect data via open-ended and conversational discussions, There are five main qualitative research methods-  ethnographic research, focus groups, one-on-one online interview, content analysis and case study research. Usually, participants are not taken out of their ecosystem for qualitative data collection to gather information in real-time which helps in building trust. Researchers depend on multiple methods to gather qualitative data for complex issues.

Quantitative Research: Quantitative Research is an extremely informative source of data collection conducted via mediums such as surveys, polls, and questionnaires. The gathered data can be analyzed to conclude numerical or statistical results. There are four distinct quantitative research methods: survey research , correlational research , causal research and experimental research . This research is carried out on a sample that is representative of the target market usually using close-ended questions and data is presented in tables, charts, graphs etc.

For example, A survey can be conducted to understand Climate change awareness among the general population. Such a survey will give in-depth information about people’s perception about climate change and also the behaviors that impact positive behavior. Such a questionnaire will enable the researcher to understand what needs to be done to create more awareness among the public.

Learn More:  Climate Change Awareness Survey Template

Primary Research: Primary Research is conducted by the researchers themselves. There are a list of questions that a researcher intends to ask which need to be customized according to the target market. These questions are sent to the respondents via surveys, polls or questionnaires so that analyzing them becomes convenient for the researcher. Since data is collected first-hand, it’s highly accurate according to the requirement of research.

For example: There are tens of thousands of deaths and injuries related to gun violence in the United States. We keep hearing about people carrying weapons attacking general public in the news. There is quite a debate in the American public as to understand if possession of guns is the cause to this. Institutions related to public health or governmental organizations are carrying out studies to find the cause. A lot of policies are also influenced by the opinion of the general population and gun control policies are no different. Hence a gun control questionnaire can be carried out to gather data to understand what people think about gun violence, gun control, factors and effects of possession of firearms. Such a survey can help these institutions to make valid reforms on the basis of the data gathered.

Learn more:  Wi-Fi Security Survey Questions + Sample Questionnaire Template

Secondary Research: Secondary Research is a method where information has already been collected by research organizations or marketers. Newspapers, online communities, reports, audio-visual evidence etc. fall under the category of secondary data. After identifying the topic of research and research sources, a researcher can collect existing information available from the noted sources. They can then combine all the information to compare and analyze it to derive conclusions.

LEARN ABOUT: Qualitative Research Questions and Questionnaires   

Social Research Methods

Surveys: A survey is conducted by sending a set of pre-decided questions to a sample of individuals from a target market. This will lead to a collection of information and feedback from individuals that belong to various backgrounds, ethnicities, age-groups etc. Surveys can be conducted via online and offline mediums. Due to the improvement in technological mediums and their reach, online mediums have flourished and there is an increase in the number of people depending on online survey software to conduct regular surveys and polls.

There are various types of social research surveys: Longitudinal , Cross-sectional , Correlational Research . Longitudinal and Cross-sectional social research surveys are observational methods while Correlational is a non-experimental research method. Longitudinal social research surveys are conducted with the same sample over a course of time while Cross-sectional surveys are conducted with different samples.  

For example: It has been observed in recent times, that there is an increase in the number of divorces, or failed relationships. The number of couples visiting marriage counselors or psychiatrists is increasing. Sometimes it gets tricky to understand what is the cause for a relationship falling apart. A screening process to understand an overview of the relationship can be an easy method. A marriage counselor can use a relationship survey to understand the chemistry in a relationship, the factors that influence the health of a relationship, the challenges faced in a relationship and expectations in a relationship. Such a survey can be very useful to deduce various findings in a patient and treatment can be done accordingly.

Another example for the use of surveys can be  to gather information on the awareness of disasters and disaster management programs. A lot of institutions like the UN or the local disaster management team try to keep their communities prepared for disasters. Possessing knowledge about this is crucial in disaster prone areas and is a good type of knowledge that can help everyone. In such a case, a survey can enable these institutions to understand what are the areas that can be promoted more and what regions need what kind of training. Hence a disaster management survey  can be conducted to understand public’s knowledge about the impact of disasters on communities, and the measures they undertake to respond to disasters and how can the risk be reduced.

Learn more:  NBA Survey Questions + Sample Questionnaire Template

Experiments: An experimental research is conducted by researchers to observe the change in one variable on another, i.e. to establish the cause and effects of a variable. In experiments, there is a theory which needs to be proved or disproved by careful observation and analysis. An efficient experiment will be successful in building a cause-effect relationship while proving, rejecting or disproving a theory. Laboratory and field experiments are preferred by researchers.

Interviews: The technique of garnering opinions and feedback by asking selected questions face-to-face, via telephone or online mediums is called interview research. There are formal and informal interviews – formal interviews are the ones which are organized by the researcher with structured open-ended and closed-ended questions and format while informal interviews are the ones which are more of conversations with the participants and are extremely flexible to collect as much information as possible.

LEARN ABOUT: 12 Best Tools for Researchers

Examples of interviews in social research are sociological studies that are conducted to understand how religious people are. To this effect, a Church survey can be used by a pastor or priest to understand from the laity the reasons they attend Church and if it meets their spiritual needs.

Observation: In observational research , a researcher is expected to be involved in the daily life of all the participants to understand their routine, their decision-making skills, their capability to handle pressure and their overall likes and dislikes. These factors and recorded and careful observations are made to decide factors such as whether a change in law will impact their lifestyle or whether a new feature will be accepted by individuals.

Learn more:

Quantitative Observation

Qualitative Observation

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Qualitative Methods in Social Work Research

• Deborah K. Padgett - New York University, USA
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“Padgett is the ultimate ‘pro’ researcher, methods expert, and communicator. This is the one book you need for master's study, professional practice research, doctoral study, and your continuing research agenda!”

“Dr. Padgett’s text Qualitative Methods in Social Work Research is informative and easy for students to read and understand. The book offers clear advice to students about how to design and execute qualitative research studies.” 

“Padgett uses her extensive experience to expertly achieve two seemingly contradictory ends: educate about the conceptual underpinnings of qualitative research methods, and provide the concrete steps needed to carry them out. As a research discipline that is often not fully understood by many, Qualitative Methods in Social Work Research will be appreciated by academics and students alike.”

“Padgett knows how to make students and even lecturers curious about qualitative methods and she copes in her book very well the gap between an overview and a deeper understanding of research methods.”

The book offers a good overview of qualitative methods that can be used within and beyond the field of social work- I think students struggling with the aims and methods of qualitative research can find it very helpful

A very informative and accessible resource for research and teaching!

Received too late for current class. However, I would strongly recommend this text for any social research methods class. The book is filled with excellent examples and wonderful suggested readings at the end of each chapter. This is one of the most comprehensive approaches to qualitative research methods I have ever read. I believe this text would serve upper-division undergraduates and grasduate stduents very well.

• Expanded discussions of the six most commonly used qualitative approaches address ethnography, grounded theory, case study analysis, narrative approaches, phenomenological approaches, and action-oriented research.
• Additional comprehensive coverage of topics includes action-oriented research, innovations in visual (photography and video) and Internet/online data collection, and recent advancements in meta-syntheses and implementation science.
• Early introductions on ethical issues and strategies for rigor cover emotional issues for both researchers and study participants.
• More in-depth discussion on cross-cultural and cross-language research prepares readers for engagement in community and multinational research.   
• Data collection techniques in one chapter create a single point of reference for students and faculty to find examples of coding, use of ATLAS.ti software (including screenshots), codebook development, and online data collection.
• A broad multidisciplinary perspective rooted in social work is applicable to other practice professions such as nursing, education, family and community medicine, public health, psychology, and public administration.
• An emphasis on practical use is seen through exemplars of qualitative studies, information on computer software for qualitative data analysis, and detailed guidelines for writing a qualitative research proposal (Appendix).
• Specific illustrative case examples from the literature and the author’s own research aid readers in understanding concepts.
• A straightforward and conversational style makes this book accessible and engaging for readers.
• Chapters thoughtfully organized follow the sequence of conducting a qualitative study, encouraging proper application of representative research methods.

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Introduction, acknowledgements, supplementary material, conflict of interest statement.

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Social Work with No Recourse to Public Fund Migrants: Obstacles and Strategies

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Jonathan Lacey, Nicola Moran, Social Work with No Recourse to Public Fund Migrants: Obstacles and Strategies, The British Journal of Social Work , Volume 54, Issue 2, March 2024, Pages 607–628, https://doi.org/10.1093/bjsw/bcad224

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Migrants with no recourse to public funds (NRPFs) are vulnerable to destitution due to the NRPF condition attached to their immigration status. In this quantitative study, fifty-five social workers in England completed an anonymous online survey identifying the obstacles faced in their practice with NRPF migrants and any strategies they developed to overcome these impediments. Informed by the Theoretical Domains Framework, the study identified four main obstacles when working with NRPF migrants: lack of resources to support NRPF migrants; lack of knowledge/skills; negative attitudes from colleagues and insufficient institutional support. Compared to their local authority counterparts, NHS social workers expressed lower levels of confidence in their knowledge and skill level, and received less specific training, organisational guidance and support in their work with NRPF migrants. A 4-fold typology of strategies used by social workers to overcome obstacles was devised from responses to an open-ended question. In addition to the need for more resourcing, the findings suggest a need for social work education and training on how to effectively support NRPF migrants using extant legislation and agencies, and suggest knowledge exchange to promote inter-agency collaboration.

The last two decades have witnessed vigorous growth in international migration, increasing from 173 million in 2000 to 281 million by 2020 ( United Nations Department of Economic and Social Affairs, 2020 ). Whilst the vast majority of international migrants are unlikely to ever require the support of social workers ( Jolly, 2018a ), those that do are amongst the most vulnerable and marginalised in society. This is particularly the case for migrants with No Recourse to Public Funds (NRPFs; Jolly, 2018a ), hereto ‘NRPF migrants’.

NRPF migrants are ‘subject to immigration control’ and have an NRPF condition attached to their immigration status, excluding them from accessing public funds, including the mainstream benefits system, public housing and local authority (LA) homelessness aid. According to the NRPF Network, NRPF migrants include:

‘asylum-seekers;

refused asylum-seekers;

special visa categories, such as spousal, student and some human rights cases;

people who have overstayed their visas;

undocumented or irregular migrants;

some European Economic Area (EEA) migrant cases and

people who have leave to remain but with an NRPF condition’ (cited in Farmer, 2017 , p. 359).

Determining the number of individuals with NRPF in the UK is acknowledged by the Government to be challenging (Home Office cited in Benton et al. , 2022 , p. 6). However, a recent study estimated the figure to be around 2.2 million ( Benton et al. , 2022 ).

The 1999 Immigration and Asylum Act was a seminal piece of UK legislation designed to create a ‘hostile environment’ for migrants deemed undesirable ( Allsopp et al. , 2014 , p. 14). This Act excluded asylum-seekers from the benefits system and dispersed them throughout the country, increasing the risk of destitution and social isolation ( Sales, 2002 ), with the aim of deterring asylum-seekers from coming to the UK and disincentivising those whose asylum application was denied from remaining in the country ( Parker, 2020 ). The Nationality, Immigration and Asylum Act (2002) further compounded the prospect of destitution as it largely removed asylum-seekers’ right to work. The 2014 and 2016 Immigration Acts intensified the hostile environment as they ‘created a legislative framework for criminalising the rental of accommodation to undocumented migrants, new sanctions for illegal workers and their employers and restrictions on undocumented migrants opening bank accounts or holding driving licences’ ( Jolly, 2018a , p. 190). The coronavirus pandemic also exposed the vulnerability of NRPF migrants who have the right to work in the UK but have no access to social security benefits if they cannot work, placing them at an increased risk of destitution ( Hines and Leishman, 2023 ).

According to Griffiths and Yeo (2021) , these dire outcomes are not unintended consequences of state policy but pivotal to its functioning and teleology. The UK’s immigration infrastructure was initially developed following the disintegration of the British Empire and ‘reflected a political drive to control the entry of racialised and dispossessed former colonial peoples’ ( Griffiths and Yeo, 2021 , p. 524). Scholars have argued that immigration policy in the UK retains a strong racial dimension ( Turnbull, 2017 ; El-Enany, 2020 ), with the hostile environment ‘legitimising and even encouraging racism and xenophobia’ ( Griffiths and Yeo, 2021 , p. 533).

Mann’s concept of ‘infrastructural power’, defined as ‘the capacity of the state to penetrate civil society, and to implement logistically political decisions throughout the realm’ ( Mann, 1986 , p. 113) can be used to understand the societal diffusion of the hostile environment ( Morgan, 2023 ). In the UK, the state has ‘deputised’ ( Griffiths and Yeo, 2021 , p. 536) a plethora of actors to enforce immigration policy during routine interfaces. Landlords, employers, bank workers, school officials, police, health and social care practitioners and even marriage registrars, have all been co-opted into this system, as they are compelled to check immigration status or face significant penalties. Social workers are amongst those identified as potential border control deputies ( Griffiths and Trebilcock, 2023 ). Humphries asserted that ‘the balance has shifted decisively towards control, restriction, surveillance and ultimately exclusion’ ( 2004 , p. 94), and Farmer identified a shift from ‘“gatekeeping at the border” to “gatekeeping access to services”’ (2017, p. 365), with social workers acting as ‘border-guards’. Jolly similarly highlighted the ‘ambivalent role of social work’, where practitioners are caught between their commitment to ‘social justice’ and ‘human rights’ whilst also being asked to exercise ‘exclusionary policies’ (2018a, p. 191). As well as being members of a value-based profession, social workers are also constituents of society and therefore not immune to the influence of a culture hostile to ‘unauthorised’ migrants and its concomitant racial associations. A recent survey by Gurau and Bacchoo (2022) illustrated a level of racism amongst social work practitioners and found that 9 per cent had experienced racism from a colleague or manager in the previous year.

However, since infrastructural power relies on the cooperation of multiple actors and power is a ‘two-way street’ ( Morgan, 2023 , p. 1081), there exist opportunities for ‘deputised’ actors to resist. Morgan (2023 , p. 1081) cites multiple examples of how unions, charities, schools and administrators adopted various resistant strategies, from ‘bureaucratic foot-dragging’ to coordinated campaigns.

Masocha’s (2014) study of social workers in Scotland found frustration at the lack of training and guidance when working with asylum-seekers, as well as the poverty of resources available. Masocha reported that social workers typically used rhetorical strategies to depict themselves as advocates for asylum-seekers, levelling the blame for their plight at structural deficiencies, thus alleviating themselves from any complicity and circumventing ‘potential charges of discriminatory or oppressive practice’ (2014, p. 1632). Jolly’s work repeatedly refers to the structural obstacles faced by social workers, reporting that the undocumented migrants he interviewed exhibited multiple levels of ‘statutory neglect’, including ‘failure to provide adequate food, clothing and shelter’ (2018a, p. 192). Elsewhere, Jolly highlighted the difficulties where social workers are required to make ‘complex ethical decisions about whether to implement a policy which conflicts with social work standards, professional capabilities, values or ethics’ (2018b, p. 112). He argued that this is yet more complicated since there is no ‘statutory guidance’ directing social work practice with NRPF migrants, which can lead to ‘confusion about rights and entitlements’ (2018b, p. 100).

Other researchers have explored how social workers attempt to overcome these obstacles. Robinson and Masocha (2017) interviewed thirty-four social workers in England and Scotland who found ‘creative … ways to navigate these problems’ (p. 1528) using ‘discretionary power’ (p. 1525). However, details of these ‘creative’ strategies and discretionary powers were not presented. Mostowska’s (2014) study of social workers in Copenhagen and Dublin engaged with homeless EU migrants identified three broad strategies and provided examples of how social workers attempted to support migrants excluded from the mainstream benefits system. First, ‘submissive’ strategies whereby social workers comply with government guidelines, such as contacting embassies or migrant-specific organisations and recommending migrants return to their country of origin. Second, ‘subversive’ strategies which undermine government policies, such as offering ‘anonymous help’ (p. i24) by choosing not to disclose/record service-users’ nationality and immigrant status when not mandated to do so. Finally, ‘innovative’ strategies where social workers were involved in ‘seeking more “structural”, long term solutions’ (p. i24), such as generating private funding for migrant projects and activist endeavours, including ‘campaigning, advocacy and research’ (p. i25). Whilst findings from studies conducted in different countries (within the UK and beyond) are not directly comparable due to differences in legislative frameworks, funding and cultural contexts, they nonetheless indicate some of the challenges and considerations facing social workers when they encounter NRPF migrants.

Previous research has largely been qualitative. This study utilised a quantitative research design to obtain data from a larger number of social workers about the obstacles faced in their practice with NRPF migrants and the strategies developed to try to overcome some of those obstacles. The study sought to answer the research question: What type of problems do social workers encounter whilst working with NRPF migrants, and what strategies are used to attempt to overcome those obstacles?

Research design

The study adopted a quantitative cross-sectional research design in the form of an anonymous online self-administered survey, using Qualtrics software. The benefits of this design include low cost, the convenience for participants to complete the survey in their own time, broad reach and, arguably, its lack of ‘interviewer-related biases’ ( Vehovar and Manfreda, 2017 , p. 144). Anonymous online surveys are also anticipated to reduce social desirability bias thus resulting in more honest responses, particularly on sensitive issues ( Larson, 2019 ). The disadvantages, however, include the potential for participants to misunderstand questions, with no opportunity to clarify meanings, and the lack of nuance ( Dalati and Gomez, 2018 ). Further, conscious or unconscious bias may inform the design and framing of survey questions and/or the interpretation and communication of responses ( Buetow and Zawaly, 2022 ). This was mitigated as far as possible by piloting the survey, giving equal space for open-text responses to different questions and the researchers discussing the design and results to reflect on potential biases. However, not all the survey questions were neutral. Some questions were positioned from a value base of assuming that social workers should treat migrants well irrespective of their legal status. Whilst there were options to disagree with the positively framed statements, this may have affected responses.

Measures: theoretical domains framework

The survey design was based upon the validated Theoretical Domains Framework (TDF, version two) which synthesises thirty-three behaviour change theories into fourteen domains ( Atkins et al. , 2017 ). Developed by implementation researchers and behavioural scientists, the TDF attempts to ‘simplify and integrate a plethora of behaviour change theories’ ( Cane et al. , 2012 , p. 2). The TDF is a theoretically informed framework, not a theoretical perspective in itself, and is particularly helpful in exploring the ‘barriers and facilitators’ of various practices and interventions ( Atkins et al. , 2017 , p. 3).

The TDF provides a useful structure to explore the obstacles, solutions and approaches of social workers to particular interventions, practices and conundrums. This framework was chosen as its prescribed domains (see Table 2 ) dovetailed with the research question. The authors anticipated that an exploration of each domain would highlight the challenges and considerations facing social workers when they encounter NRPF migrants within a hostile environment and in the context of a lack of material resources to support them. This in turn could help to inform practice.

TDF domains, survey statements and responses

Domain definitions (taken from Huijg et al. , 2014 , p. 4, Table 1 ).

In this study, thirteen of the fourteen domains were considered relevant and thus used ( Atkins et al. , 2017 ), two of which were combined for pragmatic reasons. Generic domains include categories such as ‘knowledge’, ‘skills/beliefs about capabilities’ and ‘social/professional role and identity’. Whilst the TDF provides a structured research agenda through its domains, users must devise their own questions within each domain heading (see examples by Paudyal et al. (2019) and Huijg et al. (2014) , which guided the authors in devising survey questions for this study). For example, in the domain ‘Behavioural Regulation’, defined as ‘Anything aimed at managing or changing objectively observed or measured actions’ ( Huijg et al. , 2014 , p. 4), participants were asked to rate their level of agreement with the statement: ‘I have developed strategies to overcome the obstacles faced when working with NRPF migrants’. Whilst the questions largely focused on the competencies of working with migrants, some questions did focus on attitudinal or value statements, for example, ‘My inability to effectively support NRPF migrants presents a challenge to my professional values’ and ‘If I effectively advocate on behalf of NRPF Migrants, I feel like I am making a positive impact’.

The survey consisted of thirty closed, mostly forced-response, questions, using five-point Likert-style attitudinal and agreement scales (see Table 2 ). Participants were also asked demographic questions, their experience of working with NRPF migrants, and two optional open-ended questions asking about any strategies they used to work with NRPF migrants and any further comments.

Ethical considerations

The information sheet formed the front page of the survey to ensure participants had the option to read it. The next page presented a series of consent statements and the survey would only open if participants clicked to confirm that they agreed with each statement. No identifying participant information was requested and responses were submitted anonymously thus ensuring anonymity and confidentiality. Participation was voluntary and no incentives were offered. The study received ethical approval from the social policy and social work departmental ethics committee of the University of York (Ref: SPSW/MTA/2019/7).

Eligibility and recruitment

Participants had to be registered social workers practicing in voluntary or statutory settings in England.

Recruitment blurbs were circulated online via social work organisations and special interest groups, including The British Association of Social Workers (BASW); BASW’s Immigration, Asylum and Trafficking Special Interest Group; The Social Workers Union; the NRPF Network and mental health charity Think Ahead. Additionally, the study was publicised through the researchers’ twitter accounts and networks. This snowballing technique meant that the study was advertised nationally to all social workers and also targeted at those with an interest in immigration and asylum. The survey was live from April to June 2020. Respondents were asked to focus on their practice in non-pandemic conditions, prior to the coronavirus pandemic.

Data analysis

Quantitative data were analysed using SPSS (version 26) and reported using descriptive statistics. Open-ended questions were thematically analysed, whereby themes and patterns were derived inductively from the data ( Joffe, 2012 ). Analysis of strategies social workers reported to use or have used to support NRPF migrants led to the development of a new 4-fold typology.

Fifty-five social workers completed the survey. Respondents were mostly female (69.1%, n  = 38), employed in statutory services (89%, n  = 49), with thirty (54.5%) working in LA and nineteen (34.5%) working in NHS settings, and the rest working in charitable (7.3%, n  = 4) or independent sectors (3.6%, n  = 2). Almost three-quarters of participants worked in mental health (43.6%, n  = 24) or family and childcare services (29.1%, n  = 16), with the rest (27.3%, n  = 15) working across other sectors, including migrant specialist services (16.4%, n  = 9). All but one family and childcare practitioners worked for an LA, whilst over two-thirds of mental health social workers worked for the NHS (70.8%, n  = 17), with the rest (29.2%, n  = 7) working in LA settings. Most regions of England were represented. Years’ experience in social work ranged from <1 to 20<, with 1–5 years’ experience reported most frequently (38.2%, n  = 21) and just over half (50.9%, n  = 28) reporting six or more years’ social work practice experience (see Supplementary Table S1 ).

Experience of working with NRPF migrants

Almost half of participants (49.1%, n  = 27) reported working with NRPF migrants at least 1–3 times per month, of whom seventeen (30.9%) worked with this population daily. In contrast, two-fifths (41.8%, n  = 23) rarely worked with this group, with a small minority (9.1%, n  = 5) disclosing never having worked with NRPF migrants.

Respondents reported that NRPF migrants sought their help with a range of issues, from accommodation to mental health and education. The most common issues NRPF migrants sought support with were financial (32.7%, n  = 18), accommodation (23.6%, n  = 13) and mental health (16.4%, n  = 9), with a small minority citing immigration (9.1%, n  = 5) and family and childcare issues (3.6%, n  = 2) (see Table 1 ).

TDF analysis

The most notable findings are presented below, though all results, and definitions of each domain in the TDF, are displayed in Table 2 .

Knowledge and skills/belief about capabilities of working with NRPF migrants

Participants reported mixed levels of confidence vis-à-vis their knowledge and skillset in working with NRPF migrants, with those practicing in LA settings expressing considerably more confidence than NHS social workers. Over half of participants strongly or somewhat agreed that they had a reasonable comprehension of immigration legislation (54.4%, n  = 30), understood the rights and entitlements of NRPF migrants (56.4%, n  = 31) and believed they had the necessary skills to support them (54.4%, n  = 30). However, whilst roughly two-thirds of LA social workers expressed agreement across these three statements, only one-third of NHS practitioners agreed, indicating differences in confidence in knowledge and abilities to support NRPF migrants. Whilst three-quarters of those working in family and childcare reported some level of confidence, only one-third of mental health practitioners did so.

Half of respondents (50.9%, n  = 28) strongly or somewhat agreed they were confident they could effectively advise NRPF migrants on their rights and entitlements, and 43.6% ( n  = 24) indicated that they received training to work with NRPF migrants. Over two-thirds of LA respondents expressed agreement, compared with only one-fifth of NHS practitioners. The vast majority of family and childcare social workers indicated agreement, compared to less than a quarter of mental health practitioners.

The low-levels of confidence amongst social workers practicing in the NHS is notable, since over two-thirds of NHS respondents worked in mental health, and two-thirds of all respondents reported that NRPF migrants sought help with their mental health. This raises important questions about the preparedness of NHS social workers to effectively support NRPF migrants. Indeed, only one NHS respondent indicated they had received training to work with this client group. As expected with generic social work training programmes, the overwhelming majority of respondents (90.9%, n  = 50) indicated that they did not receive instruction on how to work with this population during university or college training. However, the majority (80%, n  = 45) suggested that they knew where to seek relevant advice.

Environmental contexts and resources

Nearly half of all participants (49.1%, n  = 27), including two-thirds of LA social workers but only one-fifth of NHS practitioners, strongly or somewhat agreed that their organisation provided guidelines on how best to work with NRPF migrants, and that their organisation takes a proactive approach to supporting NRPF migrants. Three-quarters of family and childcare social workers indicated some level of agreement, compared with only one-fifth of mental health practitioners. These figures further evidence that LAs, and in particular family and childcare services, appear better prepared to work with NRPF migrants than NHS social work services, particularly in mental health.

Social influences and reinforcement

The majority of participants (72.7%, n  = 40) strongly or somewhat agreed that they could depend on the support of colleagues if they advocated on behalf of NRPF migrants. However, a considerable minority (30.9%, n  = 17), roughly one-quarter of LA ( n  = 8), one-fifth of NHS ( n  = 4) and three-quarters of charitable or independent ( n  = 5) social workers, indicated that some social work colleagues had a negative attitude towards NRPF migrants. Whilst these figures are small, they nonetheless raise concerns, running contrary to fundamental social work values and potentially having an adverse impact on service provision for this group.

Social or professional role and identity/emotion

Almost all respondents (90.9%, n  = 50) strongly or somewhat agreed it was their professional duty to advocate on behalf of NRPF migrants and an even higher figure (94.5%, n  = 52) indicated that it was their professional duty to challenge their organisation if they did not support NRPF migrants. Over three-quarters (76.4%, n  = 42) indicated that their inability to effectively support NRPF migrants presented a challenge to their professional values. On these three issues, there were no major differences across social work divisions.

However, there were differences regarding social workers’ emotional response to working with NRPF migrants. The majority (67.3%, n  = 37) indicated that they experienced considerable frustration when working with NRPF migrants because they did not have the resources to support them effectively. Over two-thirds of family and childcare social workers (68.7%, n  = 11) and three-quarters of mental health practitioners (75%, n  = 28) expressed frustration at the lack of resources. Frustrations were higher amongst NHS social workers (reported by 84.2%, n  = 16) compared to LA practitioners (56.6%, n  = 17). This difference may be attributable to NHS social workers’ self-disclosed lower levels of confidence and knowledge in working with this group and/or differences in resourcing and experience.

Beliefs about consequences

A majority of participants (87.2%, n  = 48) strongly or somewhat disagreed that working with NRPF migrants was pointless because they had no access to public funds.

A sizable minority (30.9%, n  = 17), almost half of NHS social workers (47.4%, n  = 9) but less than one-fifth of LA practitioners (17.7%, n  = 5), strongly or somewhat agreed that their inability to effectively support NRPF migrants had an adverse impact on their own mental health and emotional well-being. Over one-third ( n  = 9) of mental health social workers and one-quarter of family and childcare practitioners ( n  = 4) indicated some level of agreement. The higher number of NHS social workers indicates a level of emotional turmoil may be related to a lack of material resources to support NRPF migrants and a lack of knowledge and skills around creative ways of working within the existing legislation.

Behavioural regulation

This domain referred to social workers managing or changing their actions ( Huijg et al. , 2014 ) in response to the challenges faced. Almost half of participants (49.1%, n  = 27) strongly or somewhat agreed that they developed strategies to overcome obstacles faced when working with NRPF migrants. Twenty-six participants (47.3%) responded to an open-ended question describing strategies they developed to overcome such obstacles. Roughly two-thirds ( n  = 17) worked in a LA, with the rest working for the NHS ( n  = 6) and charitable organisations ( n  = 3). Most practiced in either family and childcare settings ( n  = 10) or mental health services ( n  = 9), with the remainder operating in a range of other sectors. The majority had six or more years’ experience in social work ( n  = 15), though a considerable number had five or fewer years’ experience ( n  = 11). Respondents from Yorkshire and Humberside ( n  = 8) offered the most strategies, followed by those from London ( n  = 6) and the North-West ( n  = 5). The strategies are described below.

Strategies to overcome obstacles

Thirty-two strategies were reported, with several respondents outlining multiple strategies. In total, four broad strategies were identified: (i) collaborative; (ii) self-directed learning; (iii) adaptive and (iv) consciousness-raising.

Collaborative strategies involved attempts to refer to, cooperate with and seek guidance and support from organisations with expertise in the field of immigration. Fifteen strategies fell under this category, with two-thirds from LA social workers ( n  = 10). Respondents cited the importance of relying on other professionals’ expertise including legal assistance, interpreters, immigration case workers and strong connections with housing providers and voluntary organisations, to facilitate their work with NRPF migrants.

I learnt by making mistakes when supporting people to apply for immigration statuses, which could have led to someone being deported.

This participant underscored the important role social workers can play in NRPF migrants’ lives, acknowledging that a mistake may have life-changing consequences for service-users.

I advise the migrant families to find a solicitor so they can challenge us. My manager know[s] this strategy and when we are challenged they always give in.

This is a clear example of how understanding local procedures can help social workers support NRPF migrants.

Consciousness-raising strategies involved efforts to raise awareness of the plight of NRPF migrants, through education, confrontation and/or advocacy. This included educating other professionals around issues facing NRPF families, writing comprehensive guidelines to support NRPF migrants, and challenging the ‘hostile’ environment and directly confronting institutions that perpetuate oppressive practice. Six participants identified this strategy, with equal representation between settings and divisions.

This study highlighted the obstacles facing social workers when working with NRPF migrants and explored the strategies they develop to overcome these impediments. Four key obstacles were identified: (i) lack of resources to support NRPF migrants; (ii) lack of knowledge and skills including the absence of relevant teaching and training; (iii) negative attitudes from some social work colleagues and (iv) insufficient support from employing organisations.

All participants agreed that there are not enough resources to effectively support NRPF migrants. This was hampered by the fact that social workers receive little or no training about how to circumvent this lack of resource to offer some support to this heterogeneous group. However, whilst training may help social workers find creative ways of providing support, the poverty of resources still needs to be addressed. These findings echo those of Jolly (2018a , 2018b ), Robinson and Masocha (2017) and Masocha (2014) . As social work is a value-based profession with an explicit commitment to social justice, human rights and anti-oppressive practice ( Dominelli, 2002 ), it was unsurprising that social workers believed they had an important role to play in the lives of NRPF migrants who sought support, and most agreed they had a responsibility to advocate on their behalf. Due to a dearth of resources, most also agreed that their failure to support NRPF migrants effectively challenged their professional values.

However, contrary to the core values of social work, a minority of respondents from across social work divisions suggested that some colleagues held negative attitudes towards NRPF migrants, raising questions about discrimination. Rather than engaging in anti-oppressive practice, this finding suggests that some social workers either actively or passively reproduced oppressive practices towards NRPF migrants, echoing similar findings around racial discrimination by Gurau and Bacchoo (2022) . Some social workers thus seem to hold contrary value positions that influence their practice goals and this is perhaps unsurprising as social workers are influenced to some degree by a society that is being pushed to become more hostile and xenophobic. Indeed, trying to positively support NRPF migrants in this hostile climate could come at personal and/or professional cost for social workers in unsupportive environments. This resonates with Masocha’s (2015) findings that whilst most practitioners expressed positive regard towards asylum-seekers, a minority conveyed pejorative views.

This study uncovered striking differences between social workers practicing in different settings and divisions. Compared to their LA and family and childcare counterparts, NHS and mental health social workers expressed substantially lower levels of confidence in their knowledge and skill-level in working with NRPF migrants, received notably lower levels of specific training and obtained less organisational guidance and institutional support in their work with NRPF migrants. They also reported much higher levels of frustration and emotional distress when working with NRPF migrants, likely due to their inability to effectively support them. This emotional turmoil is emblematic of the ambivalent aspect of social work with NRPF migrants, where practitioners are expected to be both helpers and deputised border control agents, expected to provide a holistic support to service users, but starved of the resources to do so.

Social workers, like other state and non-state actors who encounter NRPF migrants, are co-opted into a system of immigration control dominated by a hostile environment, which has a near-hegemonic status in the UK. However, hegemonies are not beyond contestation, particularly in a system that relies on infrastructural power. This article identified a series of strategies enacted by social workers that attempt to circumvent the draconian implications of hostile policies.

A 4-fold typology of strategies was inductively derived from the data, with ‘collaborative’, ‘self-directed learning’ and ‘adaptive strategies’ loosely fitting into Mostowska’s (2014) ‘subversive’ classification and ‘consciousness-raising’ fitting neatly into Mostowska’s category of 'innovative’ strategies.

Congruent with Robinson and Masocha’s (2017) findings, the results demonstrate that social workers tend to practice within the governing framework but show considerable discretion, skill and innovation to overcome substantial impediments in their efforts to support NRPF migrants. In this way, practitioners attempt to resolve the ambivalence and competing demands associated with their complex role.

Implications for policy and practice

The typology of strategies offers practical solutions and adds to the cannon of knowledge social workers can access in their work with NRPF migrants, especially in the context of a paucity of resource and a ‘hostile environment’. Results of this study indicate that social workers practicing in LAs have higher levels of knowledge, skills and confidence in working with NRPF migrants than their NHS counterparts, thus initiatives could be developed to facilitate knowledge-exchange programmes between organisations to increase practitioners’ ability to support NRPF migrants. Social work education and training could also be enhanced to increase social workers’ knowledge, skillset and confidence in using extant legislation and agencies to help support NRPF migrants. Such training may also help to educate social workers about the challenges facing NRPF migrants and help to counter the negative media and political portrayal of this group.

Limitations

This study was limited by its small sample size, which restricted generalisability and a comparative analysis of the findings. Future larger-scale studies could explore any relationships between practitioners’ use of particular strategies and the socioeconomic characteristics, local politics and number of NRPF migrants in those areas. Additionally, a mixed methods approach could augment the specificities of each strategy and explore challenges and considerations in their use through qualitative interviews. Future research could also explore the views, experiences and strategies used by other professional groups working with NRPF migrants both in the UK and elsewhere.

Exploration of each domain in the TDF shed light on the obstacles and facilitators of good practice. However, the framework focused predominantly on competencies; a more explicit examination of participants’ values and attitudes towards NRPF migrants would have been insightful. Social workers are members of broader society and also work in a contentious environment subject to the whims of political power. They are not immune to the influence of dominant narratives depicting ‘undocumented’ migrants in a pejorative manner. Asking social workers about their attitudes to undocumented migrants and major political events such as Brexit may have been illuminating.

Additionally, the self-selected sample may be biased as practitioners who hold sympathetic/more progressive views towards NRPF migrants were perhaps more likely to complete the survey and to have considered/used strategies to circumvent existing legislation.

Finally, the focus on improving social work practice with NRPF migrants has limited utility since the structural impediments imposed by a state-sponsored hostile environment are so comprehensive that practitioners will continue to struggle to meet the needs of this marginalised group. Nonetheless, social workers continue to work with this population, and any marginal improvements in practice are thus worthwhile.

Migrants with NRPFs are denied access to welfare benefits and public housing. Structurally informed by the TDF, a cross-sectional anonymous online survey examined the obstacles facing social workers working with NRPF migrants and explored their strategies for overcoming these obstacles. Responses from fifty-five social workers across England identified four major obstacles, and a new 4-fold typology of strategies was devised. Differences were noted between social workers employed in different settings, with NHS social workers reporting notably lower levels of confidence in their skill-set and knowledge, receiving less specific training and obtaining less organisational guidance and institutional support in their work with NRPF migrants compared to those in LA settings. With a lack of material resources to support NRPF migrants and the lack of political will to make public funds available to newly arrived migrants, this article has identified a number of strategies that social workers are using to support NRPF migrants. Opportunities to discuss and share such strategies, perhaps through knowledge exchange, could support this approach further.

The authors would like to thank all those who took part in the study.

The study was unfunded.

Supplementary material is available at British Journal of Social Work Journal online.

None declared.

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Social Work Methods

Last Updated on November 26, 2023 by Team TSW

Being a scientific profession, social work has its own methodology. Traditionally two methods of social work are primary and secondary. Primary methods are social case work, social group work and community organisation. Secondary methods are social action, social welfare administration and social work research. Observe the given Picture.

From the above picture we can understand that there are primary and secondary methods in social work. The primary methods make interventions directly with the clients. At the same time the secondary methods indirectly assist the primary methods and also help the clients. Let us examine each method.

Table of Contents

Introduction

Social work which emerged out of the need to provide poor relief in a systematic manner gradually grew into a semi – profession or profession having expert knowledge and technical skills for effective provision of help to needy. In the initial stage it was concerned with helping people to solve their psycho – social problems which obstructed their effective social functioning. In course of time, it was realized that social living as it operates at the practical plane had three distinct and noteworthy levels: of individual, group and community.

There was need for dealing with them separately by developing three different methods of social casework dealing with individuals, social group work with groups and community organization with communities. In course of time, they were accepted as the three primary methods of social work. It was also realized that while providing social work help by using these three methods, there was always a need for providing some social/welfare services and gathering validated knowledge, and this realization finally culminated into development of two subsidiary/ auxiliary methods of social work namely, social welfare administration and social work research.

In course of time it was seriously felt that since psycho-social problems have their roots in faulty social structure and system, and any client facing these problems cannot, be held responsible for his/her problems, there was need for evolving and including some weapon in the armoury of social work which could play a significant role in bringing about desired changes in society, and thus emerged social action as an auxilliary/secondary method of social work.

Primary Methods

The primary methods are those methods which directly help the client to solve his/ her problems. The following are the primary methods of social work.

Social Case Work (Working with individuals)

Social case work is a unique method of problem-solving. It helps an individual to solve his psycho-social problems. Here the social worker is concerned with individual problems only. Here interventions come at the individual level. Professionally trained Social Worker helps a client with particular problems. Social case work is a primary method of social work.

It is concerned with the adjustment and development of the individual towards more satisfying human relationship According to Bowers, “Social casework is an art in which knowledge of the science of human relations and skills in human relationships are used to mobilise capacities in the individual and resources in the community, appropriate to better adjustment between the client and all or any part of his total environment.” In social case work a person with a problem comes to a place/agency where a professionally trained worker helps him through a given process. Social case work has four components-person, problem, place and process.

Read Social Casework: Definition, Concept and Assumptions in detail.

Social Group Work

In social group work, intervention takes place at group level. The social worker assists the members of a group to develop capacities and potentialities. The leadership qualities and personality traits of the group members are developed by organising programmes. The growth and development of the group members are promoted in social group work.

Social group work is a method of social work which develops the ability to establish constructive relationships in individuals through group activities, Group experiences are essential to human beings. Group work helps individuals in groups in social agency settings. The members of the group are helped by a Group Worker who guides the group members’ interaction in programmes. The group interaction helps an individual to develop oneself in accordance with abilities and capacities. The individuals are empowered to mobilise their available resources for their own betterment.

Read Social Group Work: Definition and Concept in detail.

• Community Organization

Social work intervention at community level is termed as community organization. The community organization organises its resources to solve the basic needs of the community with the participation of the people. The community identifies the problems and resources with the help of a community organizer (professionally trained social worker). The problems like water scarcity, sanitation, poverty. unemployment, pollution, educational needs etc. are usually dealt within community organization.

As a result of the continuous interaction under the guidance of a common organizer among the community members develop confidence to achieve their needs or objectives and through cooperative and collaborative attitudes and practices in the community.

Read Community Organization: Definitions, Concept and Meaning in detail.

Secondary/Auxillary Method

Secondary methods are those methods which are intended to support the primary methods of social work. In the secondary method the worker indirectly deals with the client’s problem. The secondary methods of social work are social action, social welfare administration and social work research.

• Social Action

Social Action is a secondary method of social work. It finds solutions for mass social issues through propaganda, public opinion and collective support. The solutions  to mass issues are found by legal means and non violent activities. The mass issues like dowry, environment issues, gender issues etc, are addressed through this method.

Mary, E. Richmond was the first social worker and writer who coined the word social action in 1922. She states that social action is the mass betterment through propaganda and social legislation. Social action is an individual, group or community effort within the framework of philosophy and practice of social work. The aim of social action is to achieve social progress, modification of social policies, initiating social legislation and welfare services.

Read Social Action: Definition, Concept, Objective and Tools in detail.

• Social Welfare Administration

Social welfare administration transform social policy into action. This method makes use of scientific and administrative techniques in planning. implementation, monitoring and evaluation of the welfare programs.

Social welfare administration is a process of organization and administration of an institution/organization/project. Social welfare administration refers to those activities which are for the systematic execution of social policies. It includes Planning, Organising, Staffing, Directing, Co-ordinating, Reporting and Budgeting (POSDCORB). It is a dynamic art taking human and physical resources available and blending them to the achievement of some required goals. The aims of social welfare administration are the progressive achievement of the well being of human beings.

Social welfare administration requires specialised knowledge. The administrator should possess sufficient knowledge regarding the agency’s aims, programs, methods of social treatment and social resources. Such knowledge enables the administrator to perform his task.

Read Social Welfare Administration: Meaning, Definitions and Concept in detail.

• Social Work Research

Let us examine the issues like domestic violence, child abuse, migrant labour etc. In order to understand these problems we must have scientific and systematic methods to find out their various causes and solutions. Social work research tries to analyse the causes behind social issues and helps the professional to solve the problems. Social work research is a systematic approach to assess the effectiveness of social work interventions. This may be done by an evaluation of the situation prior to and after the intervention.

Social work research is the systematic and scientific enquiry of a social phenomenon or a social problem. This will help to find out the real problem and to formulate specific intervention strategies to solve that problem. Social work research is different from social science research because it is basically action-oriented research which supports the problem solving process. Social work research tries to say how things happen. It helps to collect necessary facts which will direct towards solutions.

Read Social Work Research: Concept and Scope in detail.

Other Classification

Social work methods have another classification namely micro , mezzo and macro , Micro means dealing with the problems of individuals and families, mezzo means dealing with the problem of group. Macro means dealing with the problem of a communities.

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