service request queue assignment

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Assign requests from your queue

If you see a request in a queue and already know which agent you need to assign it to, you can assign them by inline editing the Assignee field.

To assign a request from your queue:

From your service project , go to Queues .

Select a queue that your request is in.

Select the Assignee field for the request you want to add an assignee to.

Choose the agent you want to assign to the request.

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Additional Help

• Manage your incoming requests with queues
• Star your favourite queues
• Sort requests within a queue
• Update workflow status from your queue
• Add comments to multiple requests at the same time