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Receptionist Personal Statement

• CV Templates & Advice

Are you applying for a new receptionist position but stuck on what to write in your personal statement for your CV? Don’t panic, we’re here to help. Here is our expert advice on what to include in your receptionist personal statement, as well as a template for you to follow.

We recommend that you use this short personal profile to make your skills and achievements shine. This 100-150 words should promote your strengths, achievements and key skills that relate to the role and successfully sell you as the ideal candidate.

Alternatively, you can read our generic guide for  how to write a personal statement .

What to include in your receptionist personal statement

Why you’re applying for the specific role.

• Highlight why you are applying for the role, and what appealed to you.
• Mention what has appealed to you about the company, ensure that you do your research and tailor your personal statement to each role.
• Provide information on previous work experience as a receptionist.
• Highlight the relevant subjects you have studied, or qualifications gained.
• Provide information on your School/College/University that you attended, if relevant.

Your Receptionist Experience & Skills

• Provide information on your previous receptionist role, mentioning key responsibilities and how they relate to the advertised position.
• Mention key skills that you possess and that helped you to manage previous workload.
• Highlight relevant qualifications, and ensure you mention communication and IT skills.

Receptionist Personal Statement Example

A polite, friendly and extremely capable receptionist, with a passion for delivering excellent administrative support. I hold excellent communication and listening skills, that allow me to communicate successfully with all clients and guests, face-to-face and over the phone. In my previous role I was responsible for answering the telephone, responding to emails, greeting guests and providing a range of administrative support. I am a great people person, therefore providing excellent customer service comes naturally. I have a working knowledge of Microsoft Office and other administrative tools. As a polite, enthusiastic, self motivated individual, combines with my experience and expertise, I believe that I would make a great asset to your administration team.

If you’re looking for further resources to help you with your receptionist job application, then you can choose from the options below:

• Receptionist CV Template
• Receptionist Cover Letter Template

Related links

• Personal Assistant Cover Letter Template

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How to Write a Receptionist Resume Summary with Samples

To secure a receptionist position, you’ll need a compelling resume with a strong summary that highlights your most relevant qualifications and accomplishments. As the first point of contact for many internal and external clients, receptionists must be organized, personable and proficient in both written and verbal communication. This article explains how to write an effective receptionist resume summary with samples provided.

What is a resume summary?

A resume summary is a brief summary of your work experience and everything you can offer to the position you’re applying for, covered in just one or two sentences. Also known as a professional summary, this section should provide a clear idea of what your resume demonstrates regarding your previous experience and developed skills. 

When writing your resume summary, you should consider the key qualifications listed in the job description and tailor your summary to include the qualifications you have that match what the employer is looking for in a candidate. This can ensure you use this brief section to discuss the ways in which your experience and skills can benefit their office.

Receptionist resume summary examples

Here are some examples that showcase the features you should include in your receptionist resume summary:

‘Friendly and organized receptionist with exceptional customer service skills in both written and verbal communication. Fluent in English and Spanish composition.’

This example highlights all the most important skills necessary for a receptionist to excel in an entry-level role.

‘Receptionist with over seven years of experience in both the public and private sectors. Highly organized and self-motivated with a diplomatic personality and adept at managing stressful situations and sensitive materials.’

This summary describes a receptionist who is more experienced. Because they have so many years on the job, mentioning any relevant education achievements is generally less important than the job experience itself. 

‘Enthusiastic receptionist with four years of hands-on experience providing front-desk service for a major corporation. Highly personable multitasker capable of answering phone calls, guiding visitors and maintaining general office security in accordance with established procedures.’

This summary describes a receptionist applying for a position that’s likely high-level with a lot of activity in a fast-paced office environment. Multitasking is a common skill required for receptionists, so highlighting it in your summary can be useful.

‘Highly trained receptionist with 10 years of experience working various front-desk positions, excelling in those reliant on digital record-keeping systems and efficient filing using state-of-the-art software.’

If you’re a career receptionist looking for a new position, consider writing a resume summary similar to this one. Not only does it show extensive experience, but it demonstrates variety, adaptability and technical experience. 

‘Receptionist with three years of experience in a fast-paced corporate environment. Competent at data entry and word processing with a 90 wpm typing speed, in addition to scheduling appointments and greeting clients.’

This summary is best suited for a receptionist looking for a position at a fast-paced company that’s looking for a lot of work to be done in the shortest amount of time possible. The summary highlights speed as a central skill.

‘Versatile receptionist with a friendly telephone manner and exceptional written and verbal communication skills. Customer-focused with creative problem-solving skills suitable for supply management and customer service.’

If the position you’re applying for involves a wide variety of tasks to perform as a receptionist, consider a summary like this one. It highlights several different responsibilities as well as the necessary skills to excel in all of them.

‘Reliable receptionist with the communication and organizational skills necessary to serve as the first point of contact and to manage general administrative tasks. Experienced with complex filing systems, both physical and digital, in addition to scheduling and supply management.’

This summary sample is useful for a receptionist position at a company that values organization and image. If you’re applying for a company in which the receptionist has to keep track of an excessive amount of data or has to greet a lot of visitors, a summary like this that showcases service and record-keeping is ideal.

‘Adaptable receptionist with experience in a wide variety of industries and a history of success in providing premier customer service. Effectively manages general office administration and adept at digital record-keeping and scheduling using applications like MS Office and QuickBooks.’

If you’re applying for a tech company receptionist position, it’s always beneficial to highlight your technical proficiencies. This sample specifies, by name, two common programs receptionists have to use, in addition to highlighting work experience.

‘Focused and passionate receptionist with extensive experience in conflict resolution in a variety of situations. Proficient in detail-oriented medical record-keeping software and Microsoft Office programs.’

This summary indicates that the applicant is uniquely suited to be a receptionist at a medical facility by highlighting their experience with relevant software and conflict resolution skills.

‘Friendly receptionist fluent in both English and Spanish with exceptional verbal and written communication skills. Customer-service oriented with extensive experience in correspondence composition.’

The receptionist in this summary indicates that they have extensive experience with positions that interact with diverse customers who speak various languages. Relevant skills are also stated.

‘Efficient and detail-oriented front desk receptionist with exceptional guest service skills. Skilled in POS terminal use and commended by guests with a 99% approval rating on average. Fluent in English and Spanish.’

This summary is effective for a hospitality receptionist position. It not only demonstrates expertise with guest services but also with additional skills like POS terminal operation and bilingualism.

‘Award-winning receptionist with four years of experience as a hotel front desk clerk at a busy 5-star property seeking to leverage customer service skills to enhance the guest experience at your prestigious hotel.’

This summary is focused on highlighting accomplishments, and that’s useful when applying for competitive receptionist positions with higher barriers of entry such as front desk agents at an upscale hotel.

When you keep your receptionist resume summary similar to these samples with all the necessary features, you’ll be in a much better position to have a resume that stands out from the rest.

CV examples

Receptionist CV

Ava, an adept Receptionist, utilises the Harvard CV template with a clear and uncomplicated design that highlights her daily responsibilities and accomplishments.

"Dependable and highly organised receptionist (CPD certified) with 5+ years of experience in providing exceptional customer service and managing administrative tasks efficiently."

Table of contents

Receptionist CV Writing Guide (Examples & Tips)

Receptionists serve as the first point of contact for many companies, making it crucial for them to effectively represent and promote the employer brand. Crafting a good receptionist CV is the best way to showcase your customer service, administration, and communication skills. 

Whether you're interested in becoming a receptionist or contemplating a career change , the process of writing a CV remains similar. It can be overwhelming to create a CV without a starting point. This article offers industry tips and a step-by-step guide to help you create a good CV tailored to your receptionist career goals.

Receptionist CV example

Download this receptionist CV example as PDF

Looking at this receptionist CV template, you can see Ava’s relevant experience and skills. She emphasises her ability to work under pressure in a fast-paced environment. She has opted for the professional Stanford template due to its simple yet widely accepted format.

Exploring cover letters? Take a look at the corresponding receptionist cover letter example !

Customise this receptionist CV sample

What should you include in a receptionist cv.

To create a modern CV , optimise the document for ATS , research the company thoroughly, and include all the keywords from the job post. Reviewing and editing your receptionist CV carefully is paramount to ensure it’s error-free and gives the best impression.

Below, you can find recommended sections to incorporate into your receptionist CV. Once you have included the essential information, consider adding optional sections such as awards or references .

For more tips, refer to how to improve your CV .

Set yourself apart with a strong personal profile

A CV for a receptionist personal statement, also known as a personal profile, is a section on a CV that aims to reflect one’s career aspirations and background. This statement provides a glimpse into what the applicant can offer before delving into experience and expertise. It’s also the first impression recruiters will get. Your personal profile summary helps differentiate your CV from others with similar qualifications and experiences.

Below are examples of personal statements at different skills and competency levels. A well-structured and compelling personal profile on a CV can increase your chances of being invited to an interview. Find out how to write a personal profile and discover proven strategies.

Receptionist Personal Profile Example

Diligent and personable Receptionist with a proven track record of efficiently managing front desk operations. Exceptional organisational and communication skills contribute to a welcoming environment for clients and visitors. Known for maintaining a high level of professionalism, consistently prioritise efficiency and courtesy to ensure a positive first impression and seamless daily operations at the front desks.

Receptionist with No Experience Personal Profile Example

Enthusiastic individual seeking a Receptionist role with a strong willingness to learn and contribute. Eager to leverage excellent interpersonal skills and adaptability to provide exceptional support in a professional setting.

Learn more on how to write a CV for a receptionist with no experience.

Medical Receptionist with No Experience Personal Profile Example

Detail-oriented and empathetic Medical Receptionist with a background in healthcare administration. Proficient in managing patient records, appointment scheduling, and ensuring a smooth flow of operations in a medical setting.

School Receptionist with No Experience Personal Profile Example

Proactive School Receptionist with a passion for creating a positive atmosphere for students, parents, and staff. Adept at handling administrative tasks and maintaining a welcoming front office for educational institutions.

Hotel Receptionist with No Experience Personal Profile Example

Experienced Hotel Receptionist with a focus on delivering outstanding guest experiences. Highly skilled in reservation management, check-in/check-out procedures, and providing exceptional customer service in the hospitality industry.

Front of House Receptionist with No Experience Personal Profile Example

Dynamic Front of House Receptionist known for excellent multitasking and communication abilities. Proven track record in managing diverse responsibilities and ensuring a seamless front office experience for both clients and staff.

Veterinary Receptionist with No Experience Personal Profile Example

Compassionate Veterinary Receptionist with a strong background in animal care environments. Skilled in handling client inquiries, scheduling appointments, and supporting veterinary teams to ensure smooth clinic operations.

Dental Receptionist with No Experience Personal Profile Example

Detail-oriented Dental Receptionist with expertise in managing patient appointments, billing, and maintaining a welcoming atmosphere in a dental practice. Proven ability to handle administrative duties with precision and professionalism.

For additional CV advice and tips for the above job profiles, refer to the following CV examples:

Hospitality

Elevate your CV with receptionist skills

As a receptionist, emphasise strong organisational and time management skills in your CV. Ultimately, you should focus less on aesthetics, like the design, and more on crafting a compelling document to showcase your skills and experience. More importantly, a CV should balance hard and soft skills, emphasising communication, listening, and empathy.

Refer to how to put skills on a CV for further guidance. Additionally, check out how you can boost your CV with language skills .

Mention work experience

When including work experience on a receptionist CV, listing all relevant job responsibilities and tasks highlighting your proficiency in the role is essential. Start each entry with the job title, employer name, and employment dates. Include any awards or achievements received during your tenure as a receptionist or another relatable customer service role, if applicable.

Front Desk Coordinator, Johnson Consulting, London, UK | 2020 - Present

Manage the front desk, greeting and assisting visitors, and directing calls to the appropriate personnel. Coordinate meeting room schedules and assist in organizing company events, ensuring smooth logistical operations. Maintain a high level of professionalism in handling inquiries, providing information, and resolving customer concerns.

Implemented a new visitor sign-in system that significantly reduced wait times and improved the overall experience for clients and guests.

Received positive feedback from management and visitors, acknowledging the enhanced efficiency and professionalism of the front desk operations.

Example of a receptionist with no experience:

Intern, Johnson Consulting, London, UK | 2023

Assisted in organising company events, demonstrating strong organisational and multitasking abilities. Collaborated with team members to support daily office functions and maintain a professional reception area. Completed a comprehensive internship focused on developing receptionist and customer service skills.

Gained hands-on experience in managing the front desk, including greeting visitors and handling phone inquiries.

Acquired proficiency in using office equipment, managing mail, and ensuring a tidy and organized workspace.

For more tips, refer to how to enter the workforce after graduating.

List education or other relevant qualifications

To become a receptionist in the UK, you need to have a combination of qualifications, knowledge and skills. Qualifications-wise, it is beneficial to have at least five GCSEs or equivalent – ideally including English language, maths and IT – although some employers may accept lower grades depending on the role. A-Level qualifications can be helpful but are not essential. Our education article further outlines how to structure is on a CV.

In addition to showcasing your qualifications, it is essential to highlight any relevant experience or volunteer work you have completed related to a receptionist role. Also, include any continuing professional development activities you have undertaken, such as training courses and seminars.

Refer to courses and certificates for more tips. Alternatively, consider the courses below to elevate your CV.

Professional Receptionist Course – IEAA Level 2

NCFE Level 3 Certificate in Principles of Business Administration

Receptionist Course by Live & Learn

Key takeaways

After reading this article, you're ready to kickstart your career documents and apply for receptionist jobs! The key to obtaining a desired receptionist job is planning and creating an eye-catching CV. Remember that using the 'working smarter, not harder' approach can give you more leads and eventually help you land your desired job.

Next steps?

Explore our range of CV templates and CV examples designed to align with your career objectives. If you find crafting a CV challenging, our CV Writing Service is here to simplify the process for you.

We suggest familiarising yourself with effective approaches to kickstart a compelling cover letter . This step can make a positive impression on employers, significantly enhancing your prospects of landing the perfect account management job.

What is the best format for a receptionist CV?

When writing your CV, using a professional and transparent format is essential. A CV will look different for everyone, depending on their situation and career goals. However, you should follow the most common format of writing a CV in reverse chronological order, with the most recent work experience listed first. If you have gained work experience, consider a skills-based CV to showcase your capabilities.

What are the top qualities of a receptionist?

The top qualities of a receptionist include strong communication skills, excellent customer service abilities, the ability to multitask and prioritise tasks, a professional attitude, problem-solving skills, organisation skills, and the ability to work independently. To reach a maximum impact, incorporate these qualities, skills, and attributes organically throughout your CV to make a lasting impression. Refer to our customer service or part-time CV example for more tips.

What does a receptionist do?

The responsibilities and duties of a receptionist are multifaceted; however, typically, they represent the first point of contact for visitors to a business, providing welcoming services and helping to direct customers if they require any assistance. They are responsible for answering incoming calls, taking messages, and transferring calls to the appropriate party. Receptionists’ office duties include filing documents, sorting mail and scheduling appointments. Lastly, receptionists often act as administrative assistants, taking notes and communicating with other departments in the business.

How to add Hobbies to a receptionist CV?

While core sections like education and work experience are essential, it's equally important to pay attention to additonal sections like hobbies and interests. See key tips below or refer to our article on how to list hobbies and interests on a CV.

Make sure to choose hobbies that are relevant to the receptionist role.

Select hobbies that reflect positively on your character and professionalism.

Keep it brief with only a line or two about hobbies is sufficient, focusing more on job-related skills.

What are the common mistakes to avoid when writing a receptionist CV?

A general rule of thumb for CV writing is to ensure the following:

Tailor your CV to highlight specific skills and experiences relevant to the receptionist position.

Ensure that you highlight key skills such as communication, organisation, and interpersonal abilities.

Avoid providing excessive detail about non-relevant experiences or including a lengthy personal statement.

Provide specific examples of achievements or responsibilities in previous roles to demonstrate your capabilities.

Pay attention to the formatting and layout for a polished and professional appearance.

Proofread carefully to eliminate any grammar or spelling mistakes that can detract from the overall quality of your CV.

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How to write a Receptionist CV

6 min read · Updated on February 14, 2023

Learn how to write a winning CV for a Receptionist job - even if you have no experience

A Receptionist is an essential role in many organisations, and it's hard work. It's a Receptionist's responsibility to provide a first-class experience in a busy and varied environment and, as a result, it requires a complex skill set.

Whether you're looking for a medical, dental, hotel, corporate, or general front-desk Receptionist role, or are perhaps looking for a Receptionist position with no experience, this guide will help you to write a winning CV for a Receptionist job.

How to structure a Receptionist CV

While your Receptionist CV is personal to you, and will detail your unique career experiences, there is a fundamental structure to the document that recruiters expect to see. At the very least, always include the following sections:

Name, professional title, and contact details

Personal profile

Employment history

Education and qualifications

You can add other sections to your CV if you think it will add value to your application and you have the space. If you are applying for a Receptionist job with no experience, for example, you may wish to add hobbies and interests or volunteering sections to illustrate relevant skills or character traits.

How to format a Receptionist CV

As a Receptionist, you know how important first impressions are. Your CV is your one chance to make a strong impact on potential employers. The content of your CV is of course important, but so is the layout and format. 

The standard length of a CV is two pages, but it can be one if you're just starting your career. A common CV mistake is including too much information, thereby extending the document to over two pages. But remember, a CV isn't an overview of your entire employment history. It's the last 10 years at most.

The look of your CV is also important, and that's where font type and size and page margins come in. Choose a professional and contemporary font to use throughout and create large, bold headings to introduce each section. Adjust the font sizes and page margins so that your CV fits neatly onto no more than two pages, ensuring that the formatting is consistent. An even balance of text to white space will offer a polished feel.

How to write a personal profile for a Receptionist CV

A personal profile, also known as a personal statement , is a short paragraph below your name and contact details, providing an overview of:

Who you are

What you can offer the company or organisation

What you specialise in or your area of expertise

The paragraph is your pitch to the hiring manager and it must grab their attention and keep them engaged enough to read the rest of your CV. 

Your personal profile should be tailored to each application, to flex the skills and experiences most relevant to the Receptionist role. If you are an experienced Receptionist, create a master list of your most valuable skills, cross-reference them with the job description and extract the requirements you align with. Reference these in your profile. If you don't have experience as a Receptionist, follow the same process, but reflect on your administrative and soft skills that are transferable, instead. 

How to write key skills for a Receptionist CV

The key skills section includes a bullet point list of your core competencies. It's a crucial part of your CV, as it immediately offers the hiring manager a strong flavour of your skill set in an easily digestible way. However, you must choose your most impressive abilities that are relevant to the job, to avoid selling yourself short.

Sift through the job description again and highlight skills that align with your own. Include between six and 10 of these competencies in your key skills section, in the recruiter's own language if you can, to demonstrate that you're a clear match. 

Common Receptionist skills on a CV include communication, customer service, prioritisation, multi-tasking, attention to detail, and familiarity with Microsoft 365.

How to write employment history for a Receptionist CV

When detailing your employment history on your CV, start with your most recent role and work backwards. Reverse chronological order is the best way to list your work experience, because your latest role is often the peak of your career and the most accurate representation of your current skill set. 

Structure each position with your job title, the employer, and the dates you worked there. Standard formatting for dates is the month and the year, but you can slim this to just the year, which is particularly useful if you have experienced a career gap .

Underneath this, write a short overview of the role in two to three lines to contextualise your experience. Then, craft bullet points about your achievements and inject powerful verbs and statistics to quantify your abilities.  

Here is an example of how to list Receptionist experience on your CV:

Communicated with more than 500 clients via email, phone, post, and in person

Compiled, produced, and filed documents for senior management meetings each month

Welcomed up to 50 visitors each day and arranged access passes

Tailor each bullet point to the vacancy to remain relevant. Also, keep your examples concise – too much detail could dilute your message.

As you work through your career history, reduce the level of detail. Positions from over 10 years ago can be summarised to one line or deleted altogether.

How to write education and qualifications for a Receptionist CV

The education part of your CV is an easy one to overlook, especially if you're a seasoned professional. But it is essential, especially as many basic Receptionist skills are built during education, such as IT proficiency. 

Like your work experience, document your qualifications in reverse chronological order, starting with your most recent. List the date the qualification was awarded, plus the name and level of the qualification, and the grade you achieved, if applicable. 

As a Receptionist, you may have certificates relevant to your industry, such as Microsoft 365 or a customer service diploma. 

If you are a recent school leaver or graduate, also mention the relevant subjects, modules, or dissertation details to supplement your academic record. Maths, English, and IT subjects, or any modules involving communication or organisation would be particularly beneficial. 

Example of a Receptionist CV

A CV for a Receptionist job needs to encompass skills, achievements, and qualifications relevant to the vacancy - and it should be visually pleasing, too. It's simple once you have an understanding of CV structure and formatting principles. However, if you're uncertain whether you've highlighted your skills in the best way possible, a free CV review  will help you to land your next Receptionist job. 

Recommended reading:

5 ways to build a good reputation at work

How to set healthy boundaries at work 

4 clever job hunting tricks to get you ahead

Related Articles:

How to write a marketing CV

How to write a CV for a chef job (with example)

How to write a journalist CV (with example)

See how your CV stacks up.

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• • Managed the front desk operations, providing exceptional customer service to over 100 daily visitors in a high-tech corporate environment.
• • Streamlined the guest check-in process utilising digital tools, reducing visitor wait times by 25%.
• • Coordinated with 10 company departments for seamless visitor experience, enhancing internal communication and efficiency.
• • Implemented a new visitor badge system that improved office security and contributed to a 15% decrease in unauthorized access attempts.
• • Developed and maintained an inventory management system for front office supplies, resulting in a year-over-year reduction of 20% in stationery costs.
• • Served as the primary contact for phone inquiries, handling approximately 150 calls per day with commendable performance feedback.
• • Delivered top-tier guest services, achieving a 95% satisfaction rate as measured by customer feedback surveys.
• • Organised local event accommodations for visiting guests, boosting hotel booking rates by 30% during events.
• • Trained 5 new hires on customer service protocols and front desk operations, ensuring consistency in guest experience.
• • Expertly managed reservation systems, resulting in an improved room occupancy rate of 10% year-on-year.
• • Assisted in the negotiation of contracts with suppliers, which led to a 15% cost saving on front office supplies.
• • Responded to and resolved an average of 80 customer inquiries per day, achieving a resolution rate of 90%.
• • Collaborated with the IT department to enhance the customer CRM system, contributing to a 20% increase in efficiency.
• • Conducted customer satisfaction surveys and contributed to strategy planning based on feedback.
• • Aided in developing a comprehensive training manual for new customer service employees, improving training cycle time by 25%.

Receptionist CV Examples & Guide for 2024

Your receptionist CV must showcase strong organizational skills and a proficiency in office technology. Highlight experience with scheduling systems, data entry, and office software, proving you can manage tasks efficiently. Demonstrate your excellent communication abilities on your receptionist CV. Include examples of verbal and written correspondence, as these are critical for interacting with clients and colleagues effectively.

• CV Format Tips
• Summary or Objective?
• Experience on Your CV
• No Experience?
• Top CV Skills
• Education & Certifications
• Key Takeaways

Crafting a CV that effectively captures your multitasking abilities and customer service expertise can be a significant challenge for any receptionist. Our guide offers tailored advice and actionable steps to help you highlight these pivotal skills, ensuring your application stands out to potential employers.

• Applying the simplest CV design, so that recruiters can easily understand your expertise, skills, and professional background;
• Ensuring you stand out with your header, summary or objective statement, and a designated skills section;
• Creating your CV experience section - no matter how much expertise you have;
• Using real life professional CV examples to enhance the structure and outline of your profile.

If you still have no muse to write your professional CV, find some more industry-leading examples.

• Data Entry CV Example
• Legal Secretary CV Example
• Interpreter CV Example
• Front Office Manager CV Example
• Office Assistant CV Example
• Administrative Assistant CV Example
• Archivist CV Example
• Personal Assistant CV Example
• Actuary CV Example
• Office Manager CV Example

Structuring your receptionist CV layout: four factors to keep in mind

• Follows the reverse chronological order in the experience section by first listing your most recent jobs;
• Incorporates your contact information in the header, but do skip out on the CV photo for roles in the UK;
• Is spotlighted in the most important sections of your CV, e.g. the summary or objective, experience, education, etc. to show just how you meet the job requirements;
• Is no longer than two-pages. Often, the one-page format can be optimal for your receptionist CV.

Before submitting your CV, you may wonder whether to export it in Doc or PDF. With the PDF format, your information and layout stay intact. This is quite useful when your CV is assessed by the Applicant Tracker System (or the ATS) . The ATS is a software that scans your profile for all relevant information and can easily understand latest study on the ATS , which looks at your CV columns, design, and so much more.

Upload & Check Your CV

Drop your CV here or choose a file . PDF & DOCX only. Max 2MB file size.

Be mindful of white space; too much can make the CV look sparse, too little can make it look cluttered. Strive for a balance that makes the document easy on the eyes.

The top sections on a receptionist CV

• Professional Summary showcases your career overview and skills.
• Work Experience highlights previous roles and relevant tasks.
• Key Skills section demonstrates your abilities specific to receptionist duties.
• Education & Training outlines qualifications and job-specific learning.
• Personal Attributes section reflects characteristics suited for front desk roles.

What recruiters value on your CV:

• Highlight your communication skills by detailing experiences where you successfully managed information flow, like handling phone calls or email correspondence, as receptionists are the first point of contact.
• Emphasise your organisational abilities, providing examples of managing schedules or coordinating meetings, to show you can maintain order in a bustling front-desk environment.
• Demonstrate your proficiency in using office software and equipment relevant to reception work, such as phone systems, booking software, and databases, since technical adeptness is a key part of the role.
• Showcase any customer service experience with specific outcomes, such as improving customer satisfaction or resolving conflicts, to underscore your ability to handle the diverse queries of visitors and clients.
• Include any additional languages spoken fluently as this can be a significant asset in a receptionist position, especially in businesses with international clients or multicultural work environments.

Recommended reads:

• CV Length: How Long Should Your CV Be in 2024?
• Understanding the Different Sections in Your CV - Guide for 2024

Making a good first impression with your receptionist CV header

Your typical CV header consists of Your typical CV header consists of contact details and a headline. Make sure to list your professional phone number, email address, and a link to your professional portfolio (or, alternatively, your LinkedIn profile). When writing your CV headline , ensure it's:

• tailored to the job you're applying for;
• highlights your unique value as a professional;
• concise, yet matches relevant job ad keywords.

You can, for examples, list your current job title or a particular skill as part of your headline. Now, if you decide on including your photo in your CV header, ensure it's a professional one, rather than one from your graduation or night out. You may happen to have plenty more questions on how to make best the use of your CV headline. We'll help you with some real-world examples, below.

Examples of good CV headlines for receptionist:

• Front Desk Coordinator | Expert in Customer Relations | NVQ Level 2 Receptionist | 3 Years' Experience
• Senior Reception Manager | Hospitality & Corporate Sectors | BA in Business Administration | 10+ Years' Expertise
• Junior Receptionist | Enthusiastic about Client Service | Certified Office Administrator | Entry-Level Professional
• Lead Receptionist | Specialising in Medical Practice Management | HIPAA Compliant | 5 Years in Healthcare
• Executive Reception Supervisor | Multilingual Communications | Advanced IT Skills | 7 Years' Progressive Experience
• Head Receptionist | Championing Customer Service Excellence | Hotel & Tourism Management Diploma | 8-Year Industry Veteran

Opting between a receptionist CV summary or objective

Within the top one third of your receptionist CV, you have the opportunity to briefly summarise your best achievements or present your professional goals and dreams. Those two functions are met by either the CV summary or the objective.

• The summary is three-to-five sentences long and should narrate your best successes, while answering key requirements for the role . Select up to three skills which you can feature in your summary. Always aim to present what the actual outcomes were of using your particular skill set. The summary is an excellent choice for more experienced professionals.
• The objective is more focused on showcasing your unique value as a candidate and defining your dreams and ambitions . Think about highlighting how this current opportunity would answer your career vision. Also, about how you could help your potential employers grow. The objective matches the needs of less experienced candidates, who need to prove their skill set and, in particular, their soft skills.

Still not sure about how to write your CV opening statement ? Use some best industry examples as inspiration:

CV summaries for a receptionist job:

• With over five years of dedicated experience as a front-facing receptionist within the bustling environment of London's financial sector, I have honed a robust skill set. This includes advanced proficiency in client relationship management, seamless multi-line telephone handling, and delivery of administrative excellence that resulted in a 30% increase in customer service satisfaction scores.
• A seasoned receptionist cum administrative assistant, I bring forth a 7-year tenure of managing high-volume reception areas in top-tier legal firms in Manchester. Expertise includes in-depth knowledge of legal jargon, up-to-date with current data encryption software for client confidentiality, and primary architect of a digital document filing system that enhanced office efficiency by 25%.
• Transitioning from a senior customer service manager role into receptionist duties, I possess over a decade of experience in fostering consumer relationships and generating innovative solutions to complex inquiries. Seeking to utilise my advanced communication toolkit, keen attention to detail, and proactive problem-solving approach to ensure a seamless front desk operation.
• As a former healthcare professional pivoting to reception duties, my expertise lies in patient care coordination and assertive communication tailored to sensitive situations. Armed with a unique understanding of healthcare operations, I aim to apply my 8 years of clinical experience to offering empathetic, effective patron assistance and administrative oversight.
• Eager to embark on a career as a receptionist, my objective is to contribute youthful enthusiasm and a strong willingness to learn and grow. With a comprehensive background in customer service from the retail industry, I aim to translate my skills in client engagement into creating welcoming and supportive client experiences.
• Despite my novice status in reception duties, I am poised to leverage my exceptional organisational skills honed as a recent graduate from the University of Edinburgh's Business Management programme. My commitment is to foster a meticulous and responsive front-office environment, while eagerly acquiring proficiency in diverse administrative systems and protocols.

How to meet job requirements with your receptionist CV experience

We've now reached the essence of your actual CV - your experience section. This is the space where you can list your career roles and on-the-job successes. Many candidates tend to underestimate just how much time and effort they should put into writing this CV section. Your experience shouldn't be a random list of your responsibilities, but instead:

• Match the job description with your skills, values, and accomplishments;
• Start each bullet with a strong action verb, followed up with one key skill and your outcome of applying this skill;
• Spotlight parts of your career history that are relevant to the job you're applying for .

Before we move on, make sure to check out some professional CV experience sections.

Best practices for your CV's work experience section

• Managed a multi-line phone system, efficiently routing calls to the appropriate departments, ensuring minimal wait time for callers.
• Developed a streamlined front-desk protocol for guest registration and visitor badges, enhancing the office security and visitor tracking process.
• Maintained an organised reception area, including magazine subscriptions and informational brochures, creating a welcoming atmosphere for visitors.
• Assisted in scheduling and coordinating both in-house and external meetings, optimising the use of meeting rooms and company resources.
• Handled incoming and outgoing post and deliveries, ensuring accurate distribution and timely dispatch to maintain effective office communication.
• Utilised various software systems for data entry and administrative tasks, improving accuracy and efficiency in record-keeping and appointment scheduling.
• Provided exceptional customer service, promptly addressing inquiries and concerns, resulting in increased client satisfaction and retention.
• Supported administrative staff with document preparation, filing, and photocopying, contributing to the smooth operation of office activities.
• Implemented a feedback system for services at the reception, leading to improved visitor experience and streamlined front-desk operations.
• Managed a multi-line phone system, efficiently directing over 100 calls daily to the appropriate departments, streamlining communication flow.
• Implemented a new digital filing system for client records, improving retrieval time by 25% and significantly enhancing office organization.
• Played a pivotal role in organizing and coordinating office events and meetings, which increased internal staff engagement by 15%.
• Spearheaded a customer feedback initiative that acquired and processed over 500 customer service surveys, leading to a 10% improvement in services offered.
• Facilitated a seamless patient appointment booking system, reducing waiting time from 30 minutes to 10 minutes on average.
• Collaborated closely with the security team to ensure the safety of staff and visitors, contributing to a 20% reduction in security incidents.
• Introduced a bilingual customer service protocol to cater to our diverse clientele, enhancing customer satisfaction by 30%.
• Managed and reconciled daily cash transactions amounting to approximately £3,000, maintaining meticulous financial records.
• Assisted with the migration to a new CRM software, which led to a more integrated approach in managing client relations and follow-ups.
• Processed an average of 50 room reservations per day via telephone, email, and in-person enquiries, leading to a sustained 90% occupancy rate.
• Enhanced the visitor check-in process using digital solutions, reducing average wait times by 50% during peak check-in hours.
• Coordinated the transition to a paperless environment, cutting office supply costs by £5,000 annually.
• Devised and executed a streamlined front-desk workflow, ensuring guests' queries were addressed within a 5-minute response window.
• Trained and mentored 4 junior receptionists, enhancing team efficiency and improving guest satisfaction ratings by 20%.
• Conducted thorough monthly audits of office supplies and vendor contracts, resulting in a 15% cost savings through improved vendor negotiations.
• Oversaw the successful implementation of an online booking system which decreased manual entry errors by 35%.
• Liaised with the marketing department to promote seasonal offers, contributing to a 25% increase in customer engagement during off-peak seasons.
• Provided exceptional customer service, handling complex queries which resulted in a 95% positive feedback score from clients.
• Initiated a series of cross-training workshops for reception staff, increasing the versatility and productivity of the team by 40%.
• Leveraged advanced knowledge of VoIP systems to maintain uninterrupted communication channels during major office renovations.
• Played a key role in the development and launch of the company's new mobile app, which now directs 20% of customer enquiries, reducing phone traffic.
• Enhanced customer experience by personalizing greetings for regular clients using a newly adopted CRM, improving client retention by 12%.
• Organized seamless transitions between guest services during a global pandemic by adopting stringent health and safety protocols.
• Drove a project to upgrade the reception area which improved the overall ambience and client feedback by 30%.

What to add in your receptionist CV experience section with no professional experience

If you don't have the standard nine-to-five professional experience , yet are still keen on applying for the job, here's what you can do:

• List any internships, part-time roles , volunteer experience, or basically any work you've done that meets the job requirements and is in the same industry;
• Showcase any project you've done in your free time (even if you completed them with family and friends) that will hint at your experience and skill set;
• Replace the standard, CV experience section with a strengths or achievements one. This will help you spotlight your transferrable skills that apply to the role.
• CV Work Experience Section: Organizing, Tailoring, Examples To Use
• How to Craft an Effective CV for a Part-Time Job

Include examples of how you adapted to new tools, environments, or work cultures, showing your flexibility.

The CV skills' divide: between hard and soft skills

Of course, you may have read the job requirements plenty of times now, but it's key to note that there is a difference between technical and personal skills. Both are equally relevant to your job application. When writing about your skill set, ensure you've copy-pasted the precise skill from the job requirement. This would not only help you ensure you have the correct spelling, but also pass any Applicant Tracker System (ATS) assessments.

• Hard skills show your technological capabilities. Or whether you'll be a good technical fit to the organisation. Ensure you've spotlighted your hard skills in various sections of your CV (e.g. skills section, projects, experience) by including the technology and what you've attained;
• Soft skills pinpoint your personality and people or communication skills, hinting at if you'll easily accomodate into the team or organisation. Quantify your soft skills in your CV achievements, strengths, summary/objective, and experience sections. Always support your soft skills with how they've helped you grow as a professional.

Top skills for your receptionist CV:

Telephone Etiquette

Customer Service

Appointment Scheduling

Microsoft Office Proficiency

Multitasking

Basic Accounting

Database Management

Office Equipment Handling

Typing Speed

Verbal Communication

Active Listening

Problem-Solving

Time Management

Organisational Skills

Adaptability

Attention to Detail

Interpersonal Skills

If you have received professional endorsements or recommendations for certain skills, especially on platforms like LinkedIn, mention these to add credibility.

Further professional qualifications for your receptionist CV: education and certificates

As you're nearing the end of your receptionist CV, you may wonder what else will be relevant to the role. Recruiters are keen on understanding your academic background, as it teaches you an array of hard and soft skills. Create a dedicated education section that lists your:

• applicable higher education diplomas or ones that are at a postgraduate level;
• diploma, followed up with your higher education institution and start-graduation dates;
• extracurricular activities and honours, only if you deem that recruiters will find them impressive.

Follow a similar logic when presenting your certificates. Always select ones that will support your niche expertise and hint at what it's like to work with you . Balance both technical certification with soft skills courses to answer job requirements and company values. Wondering what the most sought out certificates are for the industry? Look no further:

Order your skills based on the relevance to the role you're applying for, ensuring the most pertinent skills catch the employer's attention first.

• How to Showcase Your Educational Achievements on CV: Examples, Templates, & Guide for 2024
• How to Include CV Coursework on Your CV

Key takeaways

Write your professional receptionist CV by studying and understanding what the role expectations are. You should next:

• Focus on tailoring your content to answer specific requirements by integrating advert keywords through various CV sections;
• Balance your technical know-how with your personal skills to showcase what the unique value would be of working with you;
• Ensure your CV grammar and spelling (especially of your key information and contact details) is correct;
• Write a CV summary, if your experience is relevant, and an objective, if your career ambitions are more impressive;
• Use active language by including strong, action verbs across your experience, summary/objective, achievements sections.

Looking to build your own Receptionist CV?

• CV Examples

Frequently asked questions about Receptionist CVs:

Q: should i include a cover letter with my receptionist cv, q: what should i include in my personal statement, q: how far back should i go with my work history on my receptionist cv.

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Personal Details on CV (Contact Info, Phone Number & More)

How to Write an Effective Two Page CV

Crafting a Simple CV: A Comprehensive Guide and Ready-to-Use Templates

14 Essential Questions to Ask at the End of Your Interview (And 3 to Avoid)

Customer Service Skills on CV: How To Showcase Your Customer Service Experience

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3 Receptionist CV Examples and Templates (With In-Depth CV Guide to Writing a Great Receptionist CV)

Posted by CV Nation on Apr 03, 2021

The complete guide to writing a job-winning CV for receptionists, with 3 receptionist CV templates and everything you need to prepare a CV that stands out.

If you’re pursuing jobs as a receptionist, it’s important to prepare yourself a compelling CV that demonstrates your skills, experiences and capabilities, including your customer service qualities, in the most effective manner.

In this guide, we’ll show you how to do exactly that. Feel free to use the receptionist CV templates in this guide to enhance your job search.

Receptionist CV Template

How to Write a Receptionist CV

Personal statement/professional profile.

Begin your CV with a strong personal statement that highlights your suitability for the job you’re applying for. Personal statements, also called professional profiles and personal summaries, are short introductions at the start of your CV.

As a receptionist, you may want to focus on your customer service experience, relevant skills and training when writing your CV’s personal statement.

Draw attention to what makes you unique and how you can add value.

Here is an example of a receptionist’s personal statement:

Enthusiastic, customer-oriented receptionist with over 7 years’ experience in fast-paced, customer-facing environments. Recognised for going the extra mile to meet customer’s expectations and maintaining a hospitable, pleasant demeanour.

Excellent communication skills – honed by competing in public speaking competitions – and is capable of engaging with customers in a polite, professional manner. Proficient with multiple IT programmes and software packages, including Zendesk, Microsoft Office and Salesforce

The skills section enables recruiters to gain a quick insight into your key skills and learn what you can bring to the table.

Include 9 or 10 of your strongest skills and use bullet points to make them stand out.

Aside from listing your skills in the skills section, consider using your work experience section to show how you used the skills to achieve positive outcomes.

Of course, you should only include skills that you do in fact possess. We would never recommend lying on your CV.

Which skills are most important for receptionists?

Here, we detail the five most important skills for receptionists and how to show the skills on your CV.

1. Customer Service

Receptionists serve as the face of companies. In many cases, they are the only employees who customers come into contact with.

For this reason, receptionists must have excellent customer service skills.

How do you show customer service skills on your receptionist CV?

Use the work experience section of your CV to showcase your experience working with customers to solve problems and meet their expectations. For example, have you got a track record of going the extra mile to help customers? Did you solve a complex problem for a dissatisfied customer that led to new business?

These types of achievements offer tangible evidence of your customer service skills.

2. Communication

As a receptionist, you’ll spend a large portion of your time communicating with customers and liaising with colleagues.

As such, it’s important for receptionists to have good communication skills.

How do you show communication skills on your receptionist CV?

Detail your successes that resulted from your communication with customers and colleagues, such as improving customer satisfaction.

Highlighting relevant extra-curricular activities is also an effective way of demonstrating your communication acumen. For example, if you’ve taken part in public speaking events or delivered presentations to large audiences, it would be beneficial to draw attention to those activities.

3. Organisation

Receptionists are required to multitask regularly. From filing and data entry to engaging with visitors and sending emails, there are numerous tasks that they shoudl be comfortable with juggling simultaneously.

In order to do this while maintaining accuracy and quality, they must be highly organised.  

How do you show organisation skills on your receptionist CV?

Describe systems you used to improve organisation. For example, did you utilise software to enable you to manage multiple tasks? If so, draw attention to such details to show your organisation skills.

4. Problem Solving

As receptionists are customer-facing employees, they will likely have to deal with complaints and unhappy customers.

To manage these kinds of situations effectively, receptionists should be proficient problem solvers who are able to provide swift resolutions to problems.

How do you show problem solving skills on your receptionist CV?

Highlight accomplishments that came about as a result of your problem solving skills. For example, stating that you resolved a customer’s complaint while maintaining customer satisfaction demonstrates sound problem solving skills.

5. Professionalism

Professionalism is one of the most important skills for receptionists as they are usually the first impression visitors and guests get of organisations.

How do you show professionalism on your receptionist CV?

One of the best ways to illustrate your professionalism on your CV is to ensure the document itself is professional in appearance. Avoid spelling mistakes, grammatical errors and make sure your CV is polished.

Work Experience

List your work experience in reverse chronological order, starting with your most recent or current job and working backwards.

Include your job title, the name of the company you worked for, the location of employment and the dates of employment.

Then highlight your achievements and duties.

Points to consider when writing your work experience section

- Use numbers to quantify your achievements and provide tangible evidence of your ability to generate results. Here is an example:

Contributed to a 21% reduction in negative reviews by going the extra mile for customers and maintaining a customer-focused approach to tasks

- Be concise and avoid large blocks of text

- Add spacing between bullet points to improve your CV’s reading experience

- Use powerful verbs and adjectives to make your accomplishments stand out

Education and Training

Now it’s time to list your qualifications and training.

Start with your highest form of education or your most relevant qualification. Leave out any training that is not relevant.

For example, it wouldn’t be beneficial to include cooking qualifications on your receptionist CV.

Additional Information

Dedicate the final section of your CV to any further relevant information.

Are you fluent in multiple languages? Are you skilled with software programmes that are vital in your job as a receptionist?

Include such information in this section.

Other relevant additional information may include voluntary work, licences, certifications and clearances.

Receptionist CV Example

How to Write a Receptionist CV With No Experience

If you’ve got no experience as a receptionist, try to make your communication acumen and people skills the focus of your CV, as well as any experience working in customer-facing environments.

For example, if you’ve gained experience communicating with customer via telephone, you can use this to showcase your customer service experience.

You may also want to highlight your extra-curricular and academic activities. For example, if you’ve taken part in public speaking competitions, you can highlight this in a section titled ‘Extra-Curricular Activities’ to demonstrate your communication skills.

We hope you’ve found this guide helpful in preparing your receptionist CV. Feel free to make use our receptionist CV templates.

View our guide to receptionist job interviews, which includes 20 common receptionist job interview questions and answers .

Want to view more CV templates? Check out our complete CV writing guide , which includes 21 CV templates. Or view our guide on CV layouts , which includes 10 CV layout ideas.

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Receptionist CV example

CV template details:

• CV ref: #225
• File size: 23kb
• File format: .docx (Microsoft Word)
• File name: Receptionist_CV_example.docx
• Fonts required: Times New Roman, Calibri
• Price: Free download

About this CV template:

Note that this Receptionist CV example doesn't include a section for hobbies or references. Either of these sections could be added in but they are optional. Remember that a prospective employer will ask for references if they want to hire you anyway!

Click here to view a preview of this CV template (PDF)

Click here for our CV editing guide

Don't like this CV template? Find another:

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Receptionist

—————————————————

Work history

SCHRODER FINANCE | Derby

MARCH 2017 – date

My responsibilities include:

• Answering and transferring incoming calls or taking messages
• Supervising the door entry system and greeting visitors
• Arranging refreshments and managing the meeting rooms
• Opening / distributing incoming post, preparing outgoing post
• Handling deliveries and checking invoices
• Coordinating the support team (office juniors/archiving clerks)
• Checking and ordering supplies
• Preparing and distributing internal memos
• Entering data daily/weekly/monthly onto spreadsheets
• Booking travel and accommodation for executive team

I am seeking a new full-time role due to relocation to the Nottingham area.

Office Junior

LEMMINGTON CAR INSURANCE LTD

MAY 2015 – FEBRUARY 2017

My responsibilities included:

• Answering the phone and transferring the calls
• Helping to organise exhibitions and networking events
• Using Buffer to schedule social media posts
• Responding to messages and comments on social media
• Assisting the logistics team from time to time

Receptionist Diploma

PITMAN TRAINING

This covered effective business communication, typing, Word, Outlook, Excel, Twitter for business, professional receptionist essentials, speedwriting, audio transcription and telephone techniques.

DERBY COMPREHENSIVE, JUNE 2014

9 GCCEs grade C and above including Maths and English.

Contact details

25 The Grange, Arnold, Nottingham NG3 2DY

0115 9123456 / [email protected]

Personal Profile

I am a well-presented confident individual with 3+ years of experience looking after a busy reception area.

I have excellent organisational skills, having managed a wide variety of tasks, from greeting visitors and answering phones to booking travel arrangements for 23 executives and handling a range of administration.

Working alongside three support staff and coordinating with departments across the company, I have the proven ability to work well in a team.

I complete a range of daily, weekly and monthly inputting tasks that demonstrate my ability to be thorough and pay careful attention to detail.

Handling a busy reception requires me to use patience and remain calm in sometimes stressful situations.

Dealing with a varied and sometimes heavy workload during busy times, I have shown my ability to work well under pressure.

I can type accurately at 40wpm.

Template details:

Here’s a full preview of this one-page receptionist CV example:

How to write a receptionist CV

This guide explains how to write a cv for a receptionist role..

Use it with our free receptionist CV template in Microsoft Word format, available to download for personal use on this page.

Layout tip: We’ve set out our example CV using just one-page but you can easily add additional pages. Just put your cursor at the bottom of the smaller right hand column and hit return – you’ll see it automatically takes you to the top of page two where you can start typing further sections. Copy and paste in the previous headers to emulate the same styling.

1. Include the right personal details

• Include your first and last name. There’s no need to include your title (Mr, Mrs etc), middle name or initials.
• You don’t have to include the job title ‘Receptionist’ – this is completely optional. However, if you’re seeking a Receptionist role and your current job title is slightly different, it may be worth including as it will help your CV show up in keyword searches.
• If you have professional letters after your name (such as BSc or BA) you can include these if you want to. They help an employer quickly identify that you have professional qualifications that may be desirable.
• Include your address, personal phone number and personal email address. Ensure the email address is just your name and not something unprofessional (such as [email protected]).

CHECK that your contact info is correct!

TIP: DON’T include any personal information that might give a prospective employer the opportunity to discriminate against you in the recruitment process (for example, age, nationality, religion, disability etc).

2. Write an advert-focused personal profile

The personal profile (or personal statement / objective as it is sometimes called) is where you set out in a few lines why you’re the perfect fit for this receptionist job.

Our sample CV content will help inspire you when writing this section, but it’s important to look first at the job advert, figure out what’s most important to the employer and tell them why you meet that criteria.

For example, if the employer is looking for a receptionist to cover the front desk, make sure you highlight that you’ve had experience working at a front desk in your statement. A good CV will always be tailored to the exact role you’re applying to.

3. Include examples of how you’ve acquired / used key skills

The skills section is optional but it allows you to demonstrate to an employer how you have acquired/used key skills relevant to the job. If the advert isn’t too specific, look at some receptionist job profiles (such as the National Careers Service ) for examples of important key skills for this type of role. Typically, a receptionist will need a combination of soft skills (such as great communication and customer service) and hard skills (such as IT literacy and the ability to use a phone system).

TIP: You CAN list off ‘hard skills’ – these are skills that are specific and measurable such as the ability to use Microsoft Word or to type at a certain speed. However, avoid simply listing off soft skills such as teamwork. Anyone can say they have these skills, but such statements mean nothing to a prospective employer. Instead, provide short simple examples of how you have used the skill that they’re seeking.

4. Write your work history around your target role

List your work history in reverse chronological order – most recent first.

For each role, give your job title, company name and the dates you have worked in the position (month/year from – month/year to). For your most recent role, you can write:

Start month / Start year – date 

“January 2014 – date”

A receptionist typically has many responsibilities which may vary from day-to-day, so try to focus on what the prospective employer is looking for.

It may also help to review the employer’s website. Are they heavily image focused, or is it more important that they offer a friendly, welcoming service? Emphasising that you’re capable of delivering the values they’re looking for can help show you’d be a great fit for their company.

If you have any achievements for each role, include these. These might be, for example, introducing ideas to your workplace that saved time/money or improved their service. Alternatively, they might be workplace accolades such as employee of the month, or targets that have been exceeded.

Finally, for your most recent role, it may be worth noting why you’re looking to move on – depending on the reason. Try to phrase this in the positive – for example, rather than write:

“I want a new role because my current role is a dead end position with poor pay”,

you might instead write,

“I’m looking for a new challenge with the opportunity for additional responsibility.”

TIP: If you’ve not yet acquired enough formal work experience, consider using our skills based CV , or our CV for school leavers .

5. Offer additional details with your education

A lot of job applicants simply list off their education with dates and training providers. Whilst there is nothing wrong with this, it can be a missed opportunity.

If you’ve undergone training that included modules relevant to your role, offer additional details in the education section.

If you’ve only achieved basic qualifications, don’t list grades unless they are impressive. For example, you could write:

9 GCSEs including English (C) and Maths (C) 9 GCSEs including English and Maths

Employers do like to see that you’ve attained a GCSE in English and Maths. If you haven’t got these qualifications, it may be worth taking some additional training to bolster your CV.  Many courses can be completed online, such as Pitman Training’s Advanced Word course or Study 365’s Receptionist Diploma .

6. Consider including optional sections

Our Receptionist CV Example doesn’t include a number of sections that you might sometimes see in other peoples’ CVs. For example:

• Hobbies and interests: This section is optional but can provide the opportunity to further demonstrate soft skills that the employer is looking for, such as teamwork (e.g. sports, community projects). It can also help show that you take an interest in your health and well being (e.g. going to the gym, sports, fitness activities). Finally, it’s a great way to show off some of your personality. Read more about including hobbies on your CV here .
• References: References really aren’t necessary on your CV since the employer will ask for them if anyway if they want to offer you a job. However, sometimes if you can offer an impressive reference, they can give your CV a little boost. For example, if you’ve been working as a receptionist for an MP and the MP is willing to endorse you, this may give you a small competitive edge over other candidates.
• Memberships: There are a few bodies that represent receptionists – for example the British Veterinary Receptionist Association ( BVRA ) – and if you’re a member of one of these, it’s worth mentioning. Being a member helps to show that you’re passionate about what you do and committed to standards for your profession.
• Contributions: If you’ve contributed to blogs, magazines, newspapers or online websites professionally, it’s worth including this section. Your contributions can help demonstrate to an employer that your written communication skills are to a good standard.

Originally published 29th March 2020.

Jen Wiss-Carline has been a Senior Manager and Consultant for several sizeable companies which included dealing with all aspects of staff management and recruitment. She is also a Solicitor and Chartered Legal Executive, having been admitted as a Fellow in February 2006.

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Medical Receptionist CV example

Whether over the phone or face-to-face, you want to be there to welcome patients and help them with their queries and appointments.

But a role as a medical receptionist is an extremely important one as you are often the first port of call for sick or struggling patients.

So you need to prove you’ve got the skills and qualities to be a welcoming presence. To do this, make the most of our CV writing guide and medical receptionist CV example below.

CV templates 

Medical Receptionist CV example

This is a good example of a Medical Receptionist CV which contains all of the information that a hiring manager will need to be impressed, and presents it in a well- structured, easy-to-read format.

Take some time to study and understand this CV, and refer to it throughout the writing of your own CV for best results.

Medical Receptionist CV format and structure

In a highly competitive job market, recruiters and employers are often inundated with applications. If they can’t find what they’re looking for in your CV quickly, they may skip past your application and move on to the next one in their inbox

So, it’s crucial to structure and format your CV in a way that enables them to find your essential details with ease, even if they’re pressed for time.

Tips for formatting your Medical Receptionist CV

• Length: Two sides of A4 makes for the perfect CV length , though one page is okay for less experienced applicants. This forces you to make sure that every single sentence adds value to your CV and ensures you avoid unnecessary  info.
• Readability : Make sure your CV is easy to read and looks professional by applying some simple formatting tricks. Bullet points are great for making large paragraphs more digestible, while formatting your headings with bold or coloured text will help the reader to find the information they need, with speed.
• Design & format: Your CV needs to look professional, sleek and easy to read. A subtle colour palette, clear font and simple design are generally best for this, as fancy designs are often harder to navigate.
• Photos: Profile photos or aren’t a requirement for most industries, so you don’t need to add one in the UK – but if you do, just make sure it looks professional

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

CV structure

To make it easy for busy recruiters and hiring managers to digest your CV, divide the content into several key sections when writing it:

• Contact details: Always list your contact details at the very top to avoid them being missed.
• Profile: Start with an introductory paragraph that catches recruiters’ attention and summarises your offerings.
• Work experience/career history: List your relevant work experience in reverse chronological order, starting with your current position.
• Education: Provide a concise summary of your education and qualifications.
• Interests and hobbies: You can include an optional section to showcase any hobbies that demonstrate transferable skills.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

Contact Details

Begin by sharing your contact details, so it’s easy for employers to give you a call. Keep to the basics, such as:

• Mobile number
• Email address – It should sound professional, with no slang or nicknames. Make a new one for your job applications if necessary.
• Location – Simply share your vague location, for example ‘Manchester’, rather than a full address.
• LinkedIn profile or portfolio URL – Remember to update them before you send your application.

Medical Receptionist CV Profile

Your CV profile (or personal statement , if you’re an entry-level applicant) provides a brief overview of your skills, abilities and suitability for a position.

It’s ideal for busy recruiters and hiring managers, who don’t want to waste time reading unsuitable applications.

Think of it as your personal sales pitch. You’ve got just a few lines to sell yourself and prove you’re a great match for the job – make it count!

How to write a good CV profile:

• Make it short and sharp: The best CV profiles are short, sharp and highly relevant to the target role. For this reason, it’s best to write 3-4 lines of high-level information, as anything over might be missed.
• Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
• Don’t add an objective: Avoid discussing your career goals in your CV profile – if you think they’re necessary, briefly mention them in your cover letter instead.
• Avoid generic phrases: “Determined team player who always gives 110%” might seem like a good way to fill up your CV profile, but generic phrases like this won’t land you an interview. Recruiters hear them time and time again and have no real reason to believe them. Instead, pack your profile with your hard skills and tangible achievements.

Example CV profile for Medical Receptionist

What to include in your medical receptionist cv profile.

• Experience overview: Demonstrate your suitability for your target jobs by giving a high level summary of your previous work work experience , including the industries you have worked in, types of employer, and the type of roles you have previous experience of.
• Targeted skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Medical Receptionist skills to your profile.
• Important qualifications: If the job postings require specific qualifications, it is essential to incorporate them in your profile to ensure visibility to hiring managers.

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

Add a core skills section below your profile to draw attention to your most applicable skills and make them stand out to readers.

This should consist of 2-3 columns of bullet points that emphasise your relevant skills.

Before creating this section, review the job description and compile a list of any specific skills, specializations, or knowledge needed. Incorporate these findings into your list to portray yourself as the ideal candidate for the position.

Important skills for your Medical Receptionist CV

Customer Service – Providing a welcoming and professional environment for patients, handling inquiries, and resolving issues effectively.

Appointment Scheduling – Managing and scheduling appointments, ensuring efficient use of available slots and maintaining an organised schedule for healthcare providers.

Medical Terminology – Utilising knowledge of basic medical terminology to accurately understand and communicate with patients, healthcare professionals, and insurance providers.

Electronic Health Records (EHR) – Utilising EHR systems to accurately update and maintain patient records, ensuring confidentiality and compliance with data protection regulations.

Phone Etiquette – Handling incoming calls, triaging inquiries, and providing appropriate information or routing calls to the relevant healthcare professionals.

Office Administration – Managing multiple tasks simultaneously, such as greeting patients, scheduling appointments, organising paperwork, and maintaining a tidy reception area.

Records and Documentation Management – Managing paperwork, medical forms, and patient records efficiently, ensuring accurate and timely retrieval when needed.

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

Work experience

Recruiters will be itching to know more about your relevant experience by now.

Kick-start this section with your most recent (or current) position, and work your way backwards through your history.

You can include voluntary and freelance work, too – as long as you’re honest about the nature of the work.

Structuring each job

The structure of your work experience section can seriously affect its impact.

This is generally the biggest section of a CV, and with no thought to structure, it can look bulky and important information can get lost.

Use my 3-step structure below to allow for easy navigation, so employers can find what they are looking for:

Start with a 1-2 sentence summary of your role as a whole, detailing what the goal of your position was, who you reported to or managed, and the type of organisation you worked for.

Key responsibilities

Use bullet points to detail the key responsibilities of your role, highlighting hard skills, software and knowledge wherever you can.

Keep them short and sharp to make them easily digestible by readers.

Key achievements

Finish off by showcasing 1-3 key achievements made within the role.

This could be anything that had a positive effect on your company, clients or customers, such as saving time or money, receiving exemplary feedback or receiving an award.

Sample job description for Medical Receptionist CV

Work as part of the reception team at a busy NHS GP practice, acting as the first point of contact for patients and providing administrative assistance for a team of 10 clinical staff.

Key Responsibilities

• Greet patients, log their arrival online, and direct them to the waiting room
• Manage the clinic inbox, respond to emails in a timely manner, and send SMS
• Make appointments, manage the surgery diary, and notify doctors of the schedule
• Conduct inbound/outbound calls, answer queries, and chase referrals

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

Although there should be mentions of your highest and most relevant qualifications earlier on in your CV, save your exhaustive list of qualifications for the bottom.

If you’re an experienced candidate, simply include the qualifications that are highly relevant to Medical Receptionist roles.

However, less experienced candidates can provide a more thorough list of qualifications, including A-Levels and GCSEs.

You can also dedicate more space to your degree, discussing relevant exams, assignments and modules in more detail, if your target employers consider them to be important.

Hobbies and interests

The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.

However, if you have an interesting hobby , or an interest that could make you seem more suitable for the role, then certainly think about adding.

Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a Medical Receptionist, or transferable workplace skills.

There is never any need to tell employers that you like to watch TV and eat out.

Once you’ve written your Medical Receptionist CV, you should proofread it several times to ensure that there are no typos or grammatical errors.

With a tailored punchy profile that showcases your relevant experience and skills, paired with well-structured role descriptions, you’ll be able to impress employers and land interviews.

Good luck with your next job application!