customer service phone skills resume

How to List Phone Skills on a Resume: Best Skills and Examples

Phone Skills | Best Skills & Examples

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Why do employers want to see phone skills on your resume?

What to include in a phone skills resume, how to demonstrate phone skills on your resume, examples of phone skills to include on your resume, how to improve your phone skills, phone skills resume example.

Many jobs today require excellent phone skills, from sales roles to receptionists. The key to showing employers that you are the best candidate for the job may be to highlight your phone skills in your resume. Learn about what skills to include and how to include them with examples to guide you.

Employers want to see phone skills on a resume because they want to make sure you can communicate effectively over the phone and use complicated operating systems skillfully. Most jobs require some phone usage, whether answering calls in the front office, making cold calls for sales or simply joining in on company meetings.

When creating your phone skills resume, you should include the following details:

• Specific technical skills related to using the phone and phone systems
• Soft skills you use to communicate with customers and callers
• Any phone or call center software you have experience using
• Your job responsibilities associated with phone usage
• Quantifiable details regarding your phone skills

You can incorporate these types of phone skills in the experience listed on your resume. To be considered for a specific role, you should also read through the job posting and then include those relevant skills if you have them.

Use these steps to properly include phone skills on your resume:

1. Firstly, mention the most notable phone skills in your resume introduction

Your introduction is the first paragraph a hiring manager will likely read when reviewing your resume. Whether you choose to use a summary, objective statement, professional profile, or qualifications summary, you should mention at least one noteworthy phone skill so the reader can understand your expertise.

2. Secondly, include detailed examples of your phone expertise in your work experience

Your work experience section allows you to elaborate more on your phone experience. Under each past job, describe responsibilities you held related to using the phone and communicating with callers. This is also the space to include quantifiable data about your phone skills, such as customer satisfaction ratings as a customer representative, impressive sales closing numbers, or the number of handled and resolved customer complaints. Information presented in numbers communicates success to hiring managers.

3. Thirdly, note your technical and soft phone-related talents in your skills section

Phone skills include technical capabilities to use complex software and multi-line phones and soft communication and interpersonal skills, such as active listening and compassion. List these in the skills section of your resume to emphasize them to the hiring manager.

Common phone-related skills to list in your resume include:

Communication skills

The ability to communicate clearly is one of the most important and required skills for a role that uses the phone often. For customer support and sales jobs, where primary communication is done over the phone, successful communication is needed to yield beneficial results for the business. Other jobs may require employees to field emergency calls, manage customer conflicts or take hundreds of phone calls a day, making exceptional communication necessary. Communication skills include active listening, asking questions for clarification and interpersonal skills like empathy and patience.

Technical skills

Knowing how to properly use phone equipment is another commonly-required skill. Some jobs may require employees to operate complex phone systems like PABX systems and operator boards. Other roles may entail advanced knowledge of specialty call center software.

Customer service skills

Many jobs that require heavy phone usage are customer-service related. Customer service skills include maintaining a friendly and helpful demeanor, dictating clearly, answering calls promptly, and resolving conflicts. For individuals who do most of their work over the phone, they need to be skilled at making outbound telemarketing calls, getting high customer service ratings, and closing sales.

Foreign languages

Many employers want to hire bilingual individuals because of the increasing population of non-English speakers. If you fluently speak another language, make sure to add this to your resume under skills or education.

Here are a few ways you can improve your current phone skills:

1. Firstly, build up your active listening abilities

The first step toward improving your phone skills is to be a better active listener.

Examples of active listening abilities:

• Staying as focused as possible. Try to remain undistracted from your surrounding environment and concentrate on the call.
• Wait for a significant pause before responding.  You will listen more effectively when you allow the caller to finish their sentence before taking your turn.
• Ask questions to gain clarity. If you are unsure of a caller’s needs, ask questions to make sure you find the best solution for them.
• Recap key points to ensure you understood them correctly. Summarizing the most essential details also   shows the caller you are listening to them.

2. Then, enhance your responding skills

You can also improve how you respond to callers.

Examples of being responsive:

• Project a positive and natural-sounding tone.  This helps a caller feel comfortable and respected. Try smiling to help you maintain a happier, attentive tone.
• Pay attention to your rate of speech.  Make sure to speak at a moderate pace so the caller can clearly understand you.
• Enunciate clearly. Use simple words and phrases when possible, and keep your tone professional. Practice speaking using a pause instead of filler words such as ‘um’ or ‘like.’

3. Finally, learn the technology

Know how to properly operate the phone equipment and software you will use. Spend downtime practicing common functions and familiarizing yourself with the basics. Spending more time learning the technology will reduce missed calls, wrong transfers, and other avoidable technical issues.

Use this resume example to better understand how you can emphasize phone skills on your own resume.

Brett Mitchell 602 Wirth Blvd. Albuquerque, NM 12345 555-555-5555 [email protected]

Self-motivated and service-oriented call center representative with substantial experience in over-the-phone troubleshooting and customer conflict resolution. Attentive to details in all professional matters and highly skilled in telemarketing. Advanced in call center software and complex PABX systems.

• Typing 70 WPM
• Microsoft Office
• Multiline phone operation
• Zendesk software
• Interpersonal communication
• Professional dictation and demeanor
• Conflict resolution
• Organization
• Active listening
• Critical thinking
• Multitasking

Work Experience

Customer Service Phone Representative Energize Nutrition, Inc. Albuquerque, NM 2015 – 2017

• Assess customer needs quickly and provide solutions proactively
• Accurately and thoroughly document customer interaction details into the system during calls
• Manage inbound calls for order placement and product inquiry with exceptional customer service

Phone Representative Advantage Marketing Agency Austin, TX 2013 – 2015

• Maintained a high-volume workload with short deadlines
• Assisted an average of 150 clients each week, consistently meeting performance goals
• Analyzed reports to discover weaknesses and implement department improvements
• Directed customers by telephone and email to correct departments
• Maintained a professional and polite telephone manner
• Continuously achieved high ratings on my team for low call time and customer satisfaction

Front Desk Representative Lakeland Hospital Austin, TX 2012 – 2013

• Directed calls to the most appropriate department based on the caller’s needs
• Booked appointments for patients and called for confirmations
• Created order forms for the lab
• Routed nurses’ and doctors’ messages for patients
• Translated Spanish for patients, nurses, and other medical staff
• Handled and translated Spanish phone calls

Bachelor of Arts in Business Administration Minor in Spanish The University of Texas at Austin, Austin, TX

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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

• What To Know About Writing A Job-Winning Customer Service Resume
• The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

• 3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

• Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
• Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
• Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
• Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
• Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
• Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

• Open a copy of your updated resume
• Open a copy of your target job description
• Head over to ResyMatch.io
• Copy and paste your resume on the left and then do the same for the job description on the right
• Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates. 

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue. 

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.” 

ResyBullet gave that a score of 0/100.  Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet,  “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.” 

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers.  Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Start your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Phone Representative Resume Examples

If you are looking to break into the customer service field and need to write a resume that will help you stand out, you’ve come to the right place. Writing an effective resume for a phone representative position is not as difficult you might think. In this guide, we’ll give you tips and examples to help you craft an outstanding resume that will help you land the job you want.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

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Phone Representative

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Hardworking and dedicated Phone Representative with 6+ years of experience in a call center environment. Possessing exceptional communication skills, problem- solving ability, and a customer- focused attitude. Highly knowledgeable in customer service procedures and industry standards, with a demonstrated track record of successfully resolving customer complaints and inquiries in a timely manner. Works effectively both independently and as part of a team to achieve customer service goals.

Core Skills :

• Exceptional interpersonal and communication skills
• Superior customer service skills
• Excellent problem- solving abilities
• Knowledge of industry standards and customer service procedures
• Proficiency in using a range of computer software and phone systems
• Ability to work well independently and as part of a team
• Ability to handle high- stress situations
• Flexible, organized, and dependable

Professional Experience : Phone Representative, XYZ Call Center, Little Rock, AR June 2017 – Present

• Respond to customer inquiries via phone, chat, or email
• Handle customer complaints and inquiries in a professional manner
• Utilize computer software and phone systems to accurately record customer data
• Provide customers with accurate information about products and services
• Resolve customer issues quickly and efficiently
• Update customer profiles in the system

Phone Representative, ABC Call Center, Chicago, IL October 2014 – June 2017

• Received and responded to both inbound and outbound customer calls
• Provided customers with accurate information regarding products and services
• Utilized computer systems to record customer data and track orders
• Handled customer complaints in a professional manner
• Provided customers with effective solutions to their issues
• Assisted customers in finding the best products and services to meet their needs

Education : Bachelor of Science in Business Administration, University of Illinois, Chicago, IL, 2014

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Phone Representative Resume with No Experience

• Highly motivated and customer- focused individual seeking to utilize skills and knowledge to become an effective phone representative.
• Possesses excellent communication and interpersonal skills, passionate about providing excellent customer service, and looking to develop a career in the customer service industry.
• Dedicated and reliable
• Excellent communication skills, both verbal and written
• Ability to work effectively in a fast- paced environment
• Good problem- solving skills
• Proficient in Microsoft Office Suite

Responsibilities

• Answer customer inquiries in a courteous and professional manner
• Provide accurate information to customers
• Process customer orders and handle payment transactions
• Follow up with customers to ensure satisfaction with services
• Troubleshoot and resolve customer complaints
• Document customer interactions in detail

Experience 0 Years

Level Junior

Education Bachelor’s

Phone Representative Resume with 2 Years of Experience

Motivated and customer service- oriented Phone Representative with 2 years of experience providing quality customer service to clients. Experienced in resolving customer inquiries, providing accurate information, and managing customer relationships. Proven ability to handle multiple tasks and prioritize effectively. Skilled in problem- solving and maintaining a positive attitude in fast- paced environments.

• Excellent customer service and communication skills
• Ability to handle multiple tasks and prioritize effectively
• Proven problem- solving skills
• Proficient using phone systems, CRM systems, and other computer programs
• Knowledge in customer service principles and practices

Responsibilities :

• Answered incoming calls from customers and responded to inquiries
• Assisted customers with product and service inquiries and complaints
• Processed incoming and outgoing orders and payments
• Communicated with customers to verify and confirm orders
• Managed customer accounts and updated customer information in the system
• Researched customer requests and provided accurate information
• Followed up with customers to ensure satisfaction with products and services

Experience 2+ Years

Phone Representative Resume with 5 Years of Experience

I am an experienced Phone Representative with 5 years of experience in customer service. I am a great communicator, able to build rapport with customers quickly and handle difficult conversations gracefully. I am organized, detail- oriented and able to multitask easily. I am experienced in troubleshooting and resolving customer complaints quickly. I am able to work independently and collaboratively in a team environment.

• Excellent communication and customer service skills
• Proficient in phone systems and software
• Strong problem- solving skills
• Able to multitask and prioritize
• Ability to work independently and collaboratively
• Proficient in MS Office Suite
• Provide customer service for incoming calls
• Troubleshoot customer complaints and inquiries
• Identify customer needs and provide solutions
• Interact with customers to provide information in response to inquiries
• Transfer calls to appropriate personnel
• Document customer interactions and transactions
• Follow up with customers to ensure satisfaction
• Maintain customer confidentiality and security

Experience 5+ Years

Level Senior

Phone Representative Resume with 7 Years of Experience

An accomplished and well- versed Phone Representative with over 7 years of experience providing exemplary customer service to a wide range of clients. Skilled in conflict resolution, problem- solving, and highly organized. Possesses a strong ability to multitask and build customer loyalty. Able to maintain a positive customer experience while providing customer solutions.

• Outstanding communication skills
• Exceptional customer service
• Strong organizational abilities
• Conflict resolution
• Problem- solving
• Multitasking
• Building customer loyalty
• Answering calls and responding to customer inquiries in a timely manner
• Providing customers with accurate information regarding products and services
• Investigating and resolving customer complaints
• Monitoring customer feedback and providing solutions to improve customer satisfaction
• Maintaining customer records and updating customer information
• Promoting products and services to customers
• Handling escalated customer issues and providing customer solutions

Experience 7+ Years

Phone Representative Resume with 10 Years of Experience

A hardworking and results- oriented professional, I have 10 years of experience as a Phone Representative in customer service. I am adept at problem solving, taking initiative, and delivering exceptional customer service by providing accurate information to customers. My attention to detail, strong organizational and multitasking skills, and ability to handle complex customer issues with a professional demeanor have been instrumental in building customer loyalty and trust.

• Strong customer service and problem- solving skills
• Proficient in MS Office Suite and CRM systems
• Excellent communication, interpersonal and organizational skills
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Responded to a large volume of phone calls from customers in a timely and professional manner
• Provided accurate information regarding products, services, and policies
• Resolved customer complaints and inquiries in an efficient and courteous manner
• Assisted with the development and implementation of new processes and procedures
• Maintained customer records and updated customer accounts in the CRM system
• Monitored customer service standards and recommended improvements when necessary
• Assisted customers with account setup, billing inquiries, and other customer service issues.

Experience 10+ Years

Level Senior Manager

Education Master’s

Phone Representative Resume with 15 Years of Experience

A results- focused and experienced phone representative with an extensive background of 15 years in customer service and sales. Demonstrated success in resolving customer issues quickly and efficiently in a high- volume environment. A natural communicator with excellent problem solving and telephone etiquette skills. Proven track record of successfully driving customer loyalty and satisfaction.

• Strong customer service and sales background
• Excellent communication and problem solving skills
• Ability to multitask and prioritize
• Proficient in data entry and computer software programs
• Experience in customer retention and loyalty
• Detail- oriented with a focus on accuracy
• Able to work quickly while maintaining quality
• Provide customer service and sales support to clients over the phone
• Develop and maintain relationships with customers
• Troubleshoot customer issues and ensure resolution in a timely manner
• Identify customer needs and make appropriate product/service recommendations
• Keep up to date on product/service changes and ensure customers are informed
• Follow up with customers to ensure satisfactory resolution of issues
• Maintain accurate customer records and data entry in company system

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Phone Representative resume?

A Phone Representative resume should include a few key elements that demonstrate an applicant’s experience and qualifications. Here is a list of what should be included:

• Contact Information: Be sure to include your full name, phone number, email address, and mailing address.
• Work Experience: List all of your previous jobs as a Phone Representative with details about your duties and accomplishments.
• Skills & Qualifications: Include any specialized skills and qualifications that you have that are relevant to the job.
• Education: List any degrees, certifications, or courses that are related to the position.
• Additional Information: List any additional information that could be relevant, such as language fluency, computer proficiency, and any awards or recognition that you have received.

In addition to these basics, it is important to make sure that your resume is well-written, accurate, and error-free. Your resume should clearly demonstrate why you are the right person for the job and why you should be considered over other applicants. Finally, be sure to include a professional summary at the top of your resume that summarizes your most important skills and qualifications.

What is a good summary for a Phone Representative resume?

A phone representative must demonstrate excellent communication and customer service skills, as well as a knowledge of the company’s products and services. A good summary for a phone representative resume should emphasize the applicant’s customer service experience, their expertise in problem-solving, and their ability to provide quality customer service. The summary should also highlight any other relevant experience, such as prior customer service positions or certifications. Additionally, the summary should show the applicant’s enthusiasm for customer service and their commitment to quality customer experiences. With clear, concise language and an emphasis on customer service skills, a phone representative resume summary can help applicants stand out from the competition.

What is a good objective for a Phone Representative resume?

Applying for a job as a Phone Representative can be an excellent way to make use of communication and customer service skills in a professional setting. When creating a resume for this position, it is important to include a clear and concise objective that outlines the unique skills and qualifications you bring to the company. To help you craft an effective objective statement, here are a few tips and examples:

• Focus on your core skills: A good objective for a Phone Representative Resume should focus on the most essential skills that you bring to the role. These skills should include communication, customer service, problem-solving, and organizational skills.
• Highlight your experience: If you have experience as a Phone Representative or in a similar customer service role, make sure to highlight it in your objective. Include relevant details such as years of experience, types of customers you’ve interacted with, and any additional responsibilities you’ve had in the past.
• Emphasize your commitment: When crafting your objective, make sure to emphasize your commitment to the role and to the company. Let employers know that you are eager to provide excellent customer service, resolve customer issues quickly and efficiently, and develop positive relationships with colleagues.

Example Objectives:

• Seeking a Phone Representative position at ABC Company where my excellent communication and customer service skills can be utilized to provide top-notch customer care.
• Experienced Phone Representative with five years of experience in customer service looking to join XYZ Company in a role that will benefit from my problem-solving skills and commitment to customer satisfaction.
• Reliable and personable Phone Representative with a proven track record of developing positive customer relationships. Seeking to join ABC Company in a role where I can use my organizational skills to maintain effective customer service systems.

How do you list Phone Representative skills on a resume?

A phone representative is someone who provides customer service and support to customers over the phone. Working as a phone representative requires strong communication and interpersonal skills as well as the ability to think critically and troubleshoot. Listing phone representative skills on a resume will help a potential employer get a better understanding of your qualifications. Here are some skills to include:

• Ability to remain professional and polite under pressure
• Ability to multitask, prioritize, and manage time efficiently
• Excellent problem-solving and conflict resolution skills
• Ability to collect and enter accurate customer information
• Proficiency in using computer programs and telephone systems
• Experience with data entry and record keeping
• Ability to follow instructions and adhere to company procedures
• Knowledge of company products and services
• Excellent listening skills and the ability to provide clear instructions

What skills should I put on my resume for Phone Representative?

One of the most important skills for a phone representative is communication. Employers look for phone representatives who have strong verbal and written communication skills. This includes the ability to listen to and understand customer inquiries, as well as the ability to speak clearly and accurately. When preparing your resume, you should emphasize these skills, as well as any additional communication skills you have, such as experience in customer service, public speaking, or call center support.

In addition to communication skills, you should also focus on customer service when creating your resume. Phone reps need to be able to empathize with customers and provide them with solutions to their issues. Demonstrate your customer service skills by including any experience or knowledge you have in areas such as problem-solving, product knowledge, or dispute resolution.

Other skills that can help you stand out when applying for a phone representative position include:

• Knowledge of relevant computer programs (e.g. CRM systems, databases, etc.)
• Ability to remain calm and professional in challenging customer service scenarios
• Excellent organizational and multitasking abilities
• Ability to stay organized and meet deadlines
• High level of accuracy and attention to detail

By including these skills on your resume, you can demonstrate your value and show potential employers that you are the right person for the job.

Key takeaways for an Phone Representative resume

For phone representatives, their resumes need to be designed to effectively showcase their customer service skills and experience. This can help them stand out from other job candidates and give recruiters a better picture of their abilities. Here are some key takeaways for building an effective phone representative resume:

• Showcase your customer service skills: Employers are looking for phone representatives who can provide excellent customer service. Make sure to highlight your customer service experience in your resume, such as problem-solving skills, communication skills, and listening skills.
• Include relevant experience and certifications: Include any relevant experience you have in customer service and phone support. This can demonstrate your knowledge and expertise in the field. Additionally, if you have any certifications related to customer service, make sure to include them in your resume.
• Use keywords: Make sure to use relevant keywords and buzzwords in your resume. This can help employers quickly identify your skills and experience, as well as ensure your resume is picked up by resume scanning software.
• Highlight your achievements: Don’t forget to include any notable achievements you’ve made in the customer service field. This can include any awards or recognition you’ve received for your customer service efforts.

By following these key takeaways, you’re sure to create an effective phone representative resume that catches the eye of employers and helps you stand out from other job candidates.

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• Resume Tips

9 Must-Have Customer Service Skills for Resumes

13 min read

When we think of customer service skills, we tend to think of the skills required for any customer or client-facing position. However, they’re also necessary for any service-oriented functions that serve clients internal to an organization, like human resources, IT, and accounting. Therefore, in virtually any organization, there are numerous positions that require you to successfully highlight customer service skills on a resume to land the job.

In this post, we cover:

What is customer service?

Customer service is not only a skill but also a job or department within an organization. Customer service is generally considered a soft skill in and of itself and also includes several additional soft skills for success, as well as some hard skills, which will be discussed in more detail in the next sections. 

A customer service position is one in which the individual interacts with customers or clients of an organization. They tend to exist within any type of business selling a product or service. Servers, baristas, call center representatives, receptionists, cashiers, and medical technicians are all required to serve customers in one way or another. 

Some positions also serve clients internal to an organization. As previously mentioned, service-oriented departments, like human resources, IT, and accounting, typically have clients - often other departments - they support within the organization they work for. These types of positions require solid customer service skills similar to the customer service positions mentioned above. 

Why are customer service skills important?

Customer service skills are those that support employees in providing optimal client-facing support in a friendly manner through communication and interpersonal interactions. Those with good customer skills skills are helpful in solving problems, providing information, and offering support for the myriad of questions consumers or clients might have. 

There are several reasons why customer service skills are essential for success. For an organization that relies on the sale of products and services, customer service is the cornerstone of their success. Without it, profits are impacted. Internal to an organization, individuals with solid customer service skills support a positive work environment, employee morale, teamwork, effective collaboration, and more. 

For positions like bartending and serving, the level of customer service skills each employee has directly impacts the amount of money they take home in the form of tips, as well as the company’s bottom line. These are just a few examples as to why customer service skills are in high demand.

The top 9 customer service skills

Here are nine in-demand customer service skills for your resume. 

1. Communication

You don’t have any level of customer service if you don’t have communication. Verbal and written communication are essential to providing customer service - verbal communication through face-to-face, video, and phone conversations and written communication for messaging and email communications. It’s through communication that all other aspects of customer service – problem solving, conflict resolution, empathy, sharing knowledge, selling products and services, answering questions, and so on – can occur.  

2. Active Listening

“I know you can hear me, but are you listening?” Hearing what someone is saying is different than truly listening to what someone is saying. Active listening allows you to read between the lines to get to the root of an issue, allows you to understand one’s challenges better, and provides you the opportunity to ask the right questions for further clarification.  Those with superb active listening skills:

Pay attention to non-verbal cues when connecting in person

Make eye contact in situations that allow it

Listen without jumping to conclusions

Don’t interrupt the speaker

Ask questions

Remain focused on the speaker or conversation

Don’t jump ahead on what to say next

Avoid imposing opinions or judgments

Provide the right products and services for another’s needs

Paraphrase the information someone said back to them to show they’re listening and to confirm proper understanding 

Empathy is necessary for someone to offer good customer service. Why? Because it allows you to put yourself in the other person’s shoes without imposing your opinions or judgments on the situation. When you have empathy for another person’s situation, it supports you in listening to them better, appreciating their struggles, and coming up with viable solutions for support and problem-solving specific to their needs. 

4. Conflict Resolution

Though we often try to avoid it, conflict is inevitable. It’s difficult to get through a week without some level of conflict occurring between clients and service providers. We all have different opinions, objectives, and ways of doing things that aren’t always going to align. It’s also difficult to make everyone happen all of the time when serving customers. These factors are why effective conflict resolution is necessary for customer service. You need to be able to face the conflict and deal with it quickly and efficiently to ensure something that is seemingly minor doesn’t blow up into something bigger than it needs to be. Proper conflict resolution also supports collaboration, productivity, and employee morale within an organization.  

5. Problem-Solving

When clients and customers come to you with problems, they want to know they’ll receive a solution. Effective problem-solving allows you to see the challenges, develop possible solutions, work together to choose a solution, and then implement the solution. The faster you can do this for someone, the more likely they are to walk away satisfied. 

6. Product Knowledge

As the only hard skill to make this Top 9 list, product knowledge is necessary for high marks in customer service. Without sufficient product knowledge, it makes it difficult to serve consumers and clients when they come to you with questions or problems. 

Those who sell products or services to consumers need to know the ins and outs of the products and services they sell. Likewise, those who provide services to clients internal to an organization need to know what they’re talking about and be clear on the services they’re offering and engaged in. 

7. Time Management

When you're answering several phones, receiving questions from multiple people, having to circle back with people, solving problems, dealing with conflict, and then some, you better have some solid time management skills under your belt. 

Time management skills mean you have the ability to prioritize the many items that come across your desk appropriately. You also have the ability to ensure things don’t fall through the cracks and meet deadlines while also managing stress more effectively. In a nutshell, it’s difficult to offer good customer service without time management skills to back you up.  

8. Adaptability

With the many changing demands and fast-paced work environments we tend to navigate in today’s world, being agile and adaptable is important in virtually any role. In terms of customer service, when working with customers and clients, their needs are ever-changing, as can also be the case with the products and services a business offers. As such, you need to be able to adapt and adjust your communications, actions, and priorities to align with the changing demands of the company you work for and the consumers and clients you support. 

9. Persuasion

The art of persuasion is a gift for some and a must for those in customer service roles. Persuasion allows you to make that sale, upsell, solve problems faster, and encourage a peaceful resolution to conflicts, to name a few of its benefits.  

Additional customer service skills on a resume

The above list is just a starting point for the types of customer service skills found on a resume. Here's a breakdown of additional hard and soft skills to consider. 

Soft customer service skills on a resume

Soft skills are tangible skills that tend to be acquired over time. They’re not easily measured, though they are vital for job success and highly valued by employers. Here are some additional customer service soft skills commonly found on resumes:

Attention to detail

Collaboration

Critical thinking

Decisiveness

Emotional intelligence

Negotiation skills

Organization

Works well under stress

Computer skills

Hard customer service skills on a resume

Hard skills are technical skills acquired through training, education, and certifications. Unlike soft skills, they are easily measured. Below are some additional customer service hard skills for resumes:

Data analysis

Language skills

Computer programs

Social media

Email marketing

Calendar management

How to highlight customer service skills on a resume

Now that you know some of the top customer service skills found on a resume, how can you best highlight them?  We offer the following tips to help guide you. Make a list of your achievements

Think back to past work experiences and training. Make a list of all of your achievements, knowledge, and skills related to customer service. This will provide an excellent starting point as to what to include on your resume to showcase customer service.

Be specific and provide quantifiable data

For each position you list in your Work Experience section, you want to highlight and quantify your achievements that required customer service skills. Quantifying your results allows the hiring manager to better visualize your ability to succeed on the job. Below are two examples you might find in someone’s Work Experience section of their resume.

Customer service skills on a resume example #1

Analyzed monthly customer data reports to identify common customer complaints due to intake challenges, resulting in implementation of new customer intake process that led to a 10% increase in customer satisfactio n

The above example highlights the customer service skills of data analysis, creativity, and problem-solving.

Customer service skills on a resume example #2

Coordinated scheduling for 211 practices in 10 states to re-engage 300 inactive patients, resulting in a 20% increase in appointments for 4Q 2023

The above example highlights customer service skills of scheduling, organization, time management, and communication.

You can also use your resume summary to note your most significant customer service skills and achievements. To learn about how to write an effective summary to entice resume readers to learn more, refer to “ 30 Resume Summary Examples that Work in 2024 .”

Include certifications, training, and awards

If you have any training, certifications , or awards specific to customer service, include them on your resume. For training and certifications, you can either include these with your education section or in their own standalone sections. 

For an award, if it’s related to your college years, you might include it with your education. Likewise, if it’s an award linked to one of your jobs, you can mention it in a bullet point for that job. Otherwise, you can create a standalone Awards section if you believe an award is important to include and it doesn’t fit into one of these categories.  

Incorporate a skills or competencies list

Incorporating a Core Competencies section just below your resume summary can help to highlight sought-after customer service skills. Here, you can list any customer service skills you have that are necessary and relate to the job. For example:

Core Competencies

Customer Retention | Customer Relationship Management | Marketing Data Analysis Reporting | Active Listening | Event Planning | Scheduling | Consumer Data Management

Pull keywords from the job description

As you consider which customer service skills to include on your resume, refer to the job description and highlight the skills and experience you have. From there, include those keywords throughout your resume. Keywords help you get past applicant tracking systems and get noticed by hiring managers.

How to develop customer service skills

Improving your customer service can help you land your next job and advance in your career. It’s possible to hone in on and develop your customer skills in several ways. Let’s take a look at a few of them. 

Make a list of your current customer service skills that you feel you excel at and need to improve upon. Consider where you’ve received high marks, were rewarded, or knew you did a great job. What customer service skills were required? From there, make a list of areas for improvement. You can also prioritize the areas for improvement from what needs the most improvement to the least improvement. Additionally, take stock of what you believe is most important to focus on improving first, so you can begin to lay out a game plan for improvement. 

Ask for feedback. One great way to develop your customer service skills is to ask others for feedback. You can ask customers directly about what they believe you do well and where you can improve. You can also ask managers and peers for their input. Finally, if your organization implements client and customer surveys, review them to gather input specific to your interactions.

Secure training to enhance or fill in gaps. Once you have your list of improvements and input from others mentioned in the first two bullet points in this section, you can begin to seek training and certifications to help you fill in gaps and enhance your current skill set. There are several free and low-cost options when you do an online search for “customer service training” and “customer service certifications.”  

Practice empathy. Empathy can really help you elevate your customer service game. To practice empathy, allow yourself to become curious and get to know people, consider similarities and differences between you and others and appreciate those differences, and put yourself in another’s shoes. An empathetic person asks questions like, “I wonder what that experience is like for them?” or “I wonder what it’s like to be them at this moment?” In other words, instead of thinking about how the experience would be for you, focus on the other person’s experience and perspective.  

Practice active listening. Active listening allows you to better engage, communicate, problem-solve, and much more. To practice active listening, build self-awareness to understand how well you currently listen and where you can improve. Pay attention to when you get distracted during conversations, so you can refocus your attention on the conversation. When you catch yourself preparing a reply before the other person has stopped speaking, again, focus your attention on the speaker and wait to form a rebuttal or response until after they're finished. In addition, practice paraphrasing what you think someone else said back to them to ensure you’re on the same page about the communication. 

Use tools to remain calm under pressure. Oftentimes, when we get stressed, our customer service skills take a hit. Work to find activities that help you remain calm under pressure, like pausing and taking a moment to calm down or slowing your breathing down to calm your system. It’s also vital that you implement a good self-care routine to support yourself in minimizing stress, in general, which can also have a positive impact on your skills at work.

Customer service skills on your resume add value

Now you know which customer service skills on a resume are in high demand, as well as how to include them. With the above guidance, you’ll be able to craft a resume filled with customer service skills to help you get noticed by prospective employers and their hiring teams. You also have some great tips to help you hone your customer service skills to excel at your current and future jobs and advance your career!  Does your resume effectively represent your customer service skills to land interviews? Why not submit it for a free resume review for expert input to find out?

Recommended reading:

19 Essential Skills for Resumes: Examples Included

How to List Your MBA on Your Resume in 2024 (+Examples)

How to Add LinkedIn to Your Resume (+ Key Examples)

Ronda Suder, Professional Writer

With a drive to foster safety and expand possibilities through writing, performing, and working with others, Ronda brings 25 years of combined experience in HR, recruiting, career advice, communications, mental and behavioral health, and storytelling to her work. She’s a certified career coach and holds a Master’s in Human Resources, a Master’s in Film and Media Production, and a Master’s in Counseling and Development. As a writer, she’s covered topics ranging from finance and rock mining to leadership and internet technology, with a passion for career advice and mental-health-related topics. When she’s not at her computer, Ronda enjoys connecting with others, personal growth and development, spending time with her beloved pooch, and entertainment through movies, television, acting, and other artistic endeavors. You can connect with Ronda on  LinkedIn  and through her  website .

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•  Guest Posts

10 Most Sought-After Customer Service Skills for Your Resume

21 customer service skills for resume. From empathy to technical expertise, equip yourself with the qualities employers value most in their ideal candidates.

Table of Contents

In customer service, your skills are your greatest assets. As you navigate the path to crafting a standout resume , it's crucial to showcase the qualities that make you a sought-after candidate. In this blog, we're unveiling the 21 must-have customer service skills that can transform your resume from ordinary to extraordinary.

From empathy to technical acumen, join us in discovering the skills that employers value most in their customer service champions.

Your journey towards a more impactful resume starts here.

11 soft customer service skills you must add in your resume

Soft skills are crucial in customer service roles as they contribute to effective communication, relationship building , and problem-solving. Here are five essential soft skills for a customer service resume, along with detailed explanations for each:

1. Communication skills

Effective communication is at the core of customer service. It involves both listening and conveying information clearly. A customer service representative should be able to understand customer needs, ask relevant questions, and provide information in a concise and understandable manner.

In a customer service role, you'll interact with a diverse range of customers, each with unique concerns. Strong communication skills enable you to actively listen to their issues, empathize with their concerns, and provide appropriate solutions. Clear communication avoids misunderstandings and ensures customers feel heard and understood.

Empathy involves understanding and sharing the feelings of others. In customer service, it's important to demonstrate empathy to build rapport, create a positive experience, and show that you genuinely care about the customer's concerns.

When customers contact you, they often do so because they're facing challenges. Demonstrating empathy helps create a connection and reassures them that their issues matter. By putting yourself in their shoes, you can respond in a compassionate and understanding way, which contributes to customer satisfaction and loyalty.

3. Problem-solving skills

Effective problem-solving is essential to identify issues and provide appropriate solutions. Customer service representatives should be able to analyze situations, think critically, and offer resolutions that align with company policies and customer needs.

Many customer interactions involve resolving issues or addressing complaints. Strong problem-solving skills enable you to quickly assess the situation, identify the root cause of the problem, and propose solutions that satisfy the customer while adhering to company guidelines. Being able to think on your feet and find creative solutions is a valuable asset in customer service.

4. Patience

Patience is the ability to remain calm and composed, especially when dealing with challenging or irate customers. It's important to maintain a respectful and professional demeanor throughout interactions, even in the face of difficult situations.

Not all customer interactions will be smooth, and some customers may be upset or frustrated. Patience allows you to handle such situations gracefully, without becoming defensive or escalating conflicts. Maintaining your cool helps defuse tense situations, reassure customers, and work towards a positive resolution.

5. Adaptability

Adaptability involves being flexible and open to change. In the ever-evolving landscape of customer service, you might encounter new technologies, processes, or customer preferences. Being adaptable allows you to quickly adjust and continue providing excellent service.

Customer service environments can change rapidly due to various factors such as product updates, market trends, or company policies. Being adaptable means you can embrace these changes, learn new skills, and incorporate them into your customer interactions. This ensures that you remain effective and up-to-date in your role.

6. Time management

Time management involves efficiently allocating and prioritizing your time to complete tasks and respond to customer inquiries promptly. This skill is crucial for ensuring that customers receive timely assistance and that you can manage a high volume of requests effectively.

In customer service, there's often a need to juggle multiple tasks simultaneously, such as answering calls, responding to emails, and resolving issues. Good time management enables you to allocate appropriate time to each task, ensuring that no customer is left waiting for an extended period.

Being able to organize your workload effectively demonstrates your dedication to delivering prompt service.

7. Positive attitude

A positive attitude involves maintaining an optimistic and enthusiastic demeanor, regardless of the challenges you face. It contributes to creating a friendly and welcoming environment for customers and helps maintain a productive work atmosphere.

A positive attitude is contagious and can have a significant impact on customer interactions. When customers sense your enthusiasm and positivity, they're more likely to feel comfortable and satisfied with your assistance.

Even when dealing with difficult situations, maintaining a positive attitude can help diffuse tension and foster a more collaborative approach to finding solutions.

8. Teamwork and collaboration

Teamwork involves working harmoniously with colleagues from various departments to ensure seamless customer experiences. Collaboration enables you to pool knowledge, resources, and expertise to resolve complex issues effectively.

In customer service, you're often part of a larger team that contributes to the overall customer journey.

Collaborating with other departments, such as sales, technical support, or billing, ensures that customers receive comprehensive solutions. Being able to communicate and collaborate effectively across teams showcases your commitment to providing holistic customer support.

9. Resilience

Resilience is the ability to bounce back from setbacks or challenging situations. In a customer service role, this skill helps you stay composed and continue providing excellent service, even when faced with demanding or irate customers.

Customer service can sometimes involve encountering difficult situations or handling customers who are upset. Resilience empowers you to remain composed under pressure, not take negative interactions personally, and continue striving for positive outcomes.

It demonstrates your capacity to handle adversity and maintain professionalism in challenging circumstances.

10. Cultural sensitivity

Cultural sensitivity is the awareness and respect for diverse cultural backgrounds, beliefs, and communication styles. This skill is vital for providing inclusive and respectful customer service to individuals from various cultures.

Customers come from a wide range of cultural backgrounds, and their expectations and communication preferences can differ.

Being culturally sensitive helps you avoid misunderstandings, unintentional offense, or miscommunication. By adapting your approach to different cultural contexts, you create a more inclusive and welcoming environment for all customers.

11. Determination

Determination is the drive to pursue goals and overcome challenges, even in the face of obstacles. In a customer service role, determination enables representatives to persistently work towards finding solutions and ensuring customer satisfaction.

A determined customer service representative might encounter a complex technical issue that has stumped both the customer and previous support agents. Despite the challenge, they diligently research and consult resources to identify a solution, showcasing their commitment to resolving issues.

These additional soft skills further enhance your customer service capabilities and contribute to a well-rounded skill set that's sought after in the field.

Incorporating these skills into your resume, along with relevant examples of how you've demonstrated them in your previous roles, can showcase your suitability for delivering exceptional customer experiences.

10 Hard customer service skills you must add to your resume

Here are 10 hard customer service skills that can greatly enhance your customer service resume, along with detailed explanations for each:

1. Technical proficiency

Technical proficiency involves being skilled in using various software, tools, and systems that are essential for customer service operations. This includes familiarity with customer relationship management (CRM) software, ticketing systems , live chat platforms, and email management tools.

Many customer interactions occur through digital channels, such as email, chat, or online portals. Being technically proficient enables you to efficiently manage customer inquiries, access relevant customer data, and provide accurate information using the tools at your disposal. This skill is essential for delivering prompt and accurate assistance in a digital age.

2. Data analysis

Data analysis skills involve the ability to interpret and analyze customer data and trends. This skill can help identify patterns in customer behavior, preferences, and pain points, which in turn can inform strategies for improving customer experiences.

Customer data provides valuable insights into customer interactions and preferences. Analyzing this data can help identify common issues, areas for improvement, and opportunities to enhance the overall customer journey. By leveraging data analysis, you can contribute to data-driven decision-making that aligns with customer needs.

3. Product knowledge

Product knowledge encompasses a deep understanding of the company's products or services. This skill enables you to provide accurate information, answer customer questions, and guide them through the features and benefits of the offerings.

Customers often reach out for assistance or information about specific products or services. A strong grasp of the product details, specifications, and usage scenarios allows you to provide informed recommendations, troubleshoot issues effectively, and enhance the customer's understanding of what the company offers.

4. Multilingual proficiency

Multilingual proficiency involves being able to communicate in multiple languages. This skill is particularly valuable in customer service roles where you interact with a diverse customer base.

In a globalized world, customers can come from various linguistic backgrounds. Being able to communicate in multiple languages helps you provide personalized and effective support to a broader range of customers.

It reduces language barriers, increases customer satisfaction, and showcases the company's commitment to inclusivity.

5. Technical troubleshooting

Technical troubleshooting skills involve the ability to diagnose and resolve technical issues that customers may encounter with products or services. This can range from assisting with software installations to addressing hardware malfunctions.

Many customer inquiries involve technical problems that customers are facing. Having the ability to troubleshoot these issues remotely or guide customers through steps to resolve them demonstrates your technical expertise.

It enables you to provide hands-on assistance and ensures that customers can continue using the products or services effectively.

6. Social media management

Social media management involves effectively using social media platforms to engage with customers, address inquiries, and manage the company's online reputation. This skill is crucial for providing timely responses and maintaining a positive online presence.

Many customers turn to social media to communicate with brands and seek assistance. Being adept at social media management allows you to monitor brand mentions, respond promptly to customer messages, and resolve issues in a public and transparent manner.

It also showcases your ability to handle customer interactions across various digital channels.

7. Quality assurance and auditing

Quality assurance skills involve monitoring and evaluating the quality of customer interactions, such as phone calls, chats, and emails. Auditing these interactions helps ensure that customer service representatives adhere to company standards and provide consistent and accurate information.

Maintaining a high level of service consistency is crucial for building trust with customers. Quality assurance skills enable you to review and assess customer interactions for accuracy, compliance with company policies, and adherence to best practices.

This skill helps identify areas for improvement and ensures that customer experiences meet the desired standards.

8. E-commerce platforms and payment processing

Proficiency in e-commerce platforms and payment processing tools is valuable for customer service roles involving online sales, orders, and transactions.

This skill allows you to assist customers with placing orders, tracking shipments, and resolving payment-related issues.

As more transactions occur online, customer service representatives need to be well-versed in e-commerce platforms and payment processes.

Being knowledgeable about these systems enables you to provide step-by-step guidance to customers, troubleshoot payment issues, and ensure a seamless shopping experience.

9. Technical training and documentation

Technical training and documentation skills involve creating user guides, tutorials, and training materials for customers. This skill is especially important when customers need assistance with complex products or services.

Some customers require detailed guidance on using a product or service effectively.

Technical training and documentation skills allow you to create clear and concise instructional materials that empower customers to troubleshoot issues on their own, reducing the need for repeated support interactions.

10. Remote desktop support

Remote desktop support skills involve assisting customers with technical issues by remotely accessing their computers or devices. This is particularly relevant for troubleshooting software-related problems or providing hands-on assistance without physically being present.

In cases where customers face software glitches or technical challenges, remote desktop support can be invaluable. Being skilled in remote access tools enables you to guide customers through troubleshooting steps, diagnose issues directly on their devices, and offer real-time solutions, enhancing the efficiency and effectiveness of support.

Customer service representative resumes

Here are customer service representative resumes that you can take reference from for your perfect resume.

1. Entry-level customer service resume example

2. 6 years experience customer service specialist resume example

3. Customer support resume example

4. Experienced customer service specialist resume example

Sample customer service representative resume examples

Here are 3 ample customer service representative resume examples that you can use.

• Address: 1234 Elm Street, Springfield, IL 62704
• Phone: (123) 456-7890
• Email: [email protected]
• LinkedIn: linkedin.com/in/janedoe-csr

Objective: Energetic and customer-focused representative with 5 years of experience in the retail and e-commerce sectors. Proven ability to handle high-pressure situations, manage dissatisfied customers, and foster loyalty. Looking to contribute my expertise and passion for excellent service to XYZ Corp’s customer relations team.

Professional Experience:

Customer Service Representative | Best Shop Retailers, Springfield, IL | June 2018 – Present

• Addressed and resolved an average of 60 customer inquiries daily via phone, email, and chat.
• Maintained a 98% customer satisfaction rate, consistently exceeding the company target of 95%.
• Collaborated with the online sales team to introduce a feedback loop, decreasing product return rates by 15%.
• Introduced a new ticketing system which improved issue tracking and reduced resolution time by 20%.

Customer Support Agent | E-Fashion Store, Springfield, IL | Jan 2016 – May 2018

• Managed customer inquiries relating to product details, order status, and returns policy.
• Played a pivotal role in updating the FAQ section on the website, leading to a 30% reduction in common queries.
• Assisted in creating an automated chatbot, enhancing the 24/7 customer support experience.
• Received "Employee of the Month" thrice for outstanding performance and dedication.

Bachelor of Science in Business Administration | Springfield University, IL | May 2015

• Relevant Coursework: Consumer Behavior, Business Communication, Digital Marketing.
• Proficient in Salesforce, Zendesk, and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Efficient problem-solving capabilities.
• Able to multitask and manage time effectively.

Certifications

• Certified Customer Service Professional (CCSP) – Customer Service Institute of America, 2017.
• English (Native)
• Spanish (Conversational)

Alex Martinez

• Address: 789 Maple Avenue, Rivertown, CA 90210
• Phone: (987) 654-3210
• Email: [email protected]
• LinkedIn: linkedin.com/in/alexmartinez-csr

Objective Detail-oriented Customer Service Representative with over 4 years of experience in the telecommunications and finance sectors. Expertise in troubleshooting, managing large client portfolios, and up-selling services. Seeking an opportunity at ABC Communications to enhance customer satisfaction and contribute to team productivity.

Professional experience

Customer Service Representative | FineBank Corp., Rivertown, CA | August 2019 – Present

• Managed portfolio of over 500 clients, addressing concerns related to their accounts, banking services, and online platform usage.
• Upsold bank services, resulting in a 20% increase in new service subscriptions in my client base for 2020.
• Organized quarterly feedback sessions, helping the bank identify three major areas for service enhancement.
• Played a lead role in transitioning clients to a new digital banking system with minimal disruptions.

Customer Support Specialist | TeleConnect Co., Rivertown, CA | Mar 2017 – July 2019

• Handled technical issues for customers, achieving a 95% first-call resolution rate.
• Conducted weekly training sessions for new hires, improving their onboarding speed by 30%.
• Collaborated with the tech department to identify recurring product issues, contributing to a 15% decrease in related complaints.
• Spearheaded a "Customer First" initiative that fostered a culture of empathy and attentiveness in the team.

Associate Degree in Communication Studies | Rivertown Community College, CA | Dec 2016

• Relevant Coursework: Principles of Communication, Conflict Resolution, Technical Writing.
• Proficient in JIRA, HubSpot, and Slack.
• Effective technical troubleshooting abilities.
• Robust negotiation and up-selling skills.
• Exceptional listening and feedback collection techniques.
• Advanced Customer Experience (CX) Certification – Customer Experience Professionals Association, 2018.
• French (Intermediate)

Samuel Green

• Address: 456 Pine Lane, Lakeside, TX 75604
• Phone: (555) 123-4567
• Email: [email protected]
• LinkedIn: linkedin.com/in/samuelgreen-csr

Objective Dynamic Customer Service Representative with 6 years of experience specializing in e-commerce and healthcare sectors. Renowned for leveraging a combination of soft and hard skills to deliver unparalleled service. Eager to contribute to the success of XYZ Health Solutions by fostering client relationships and ensuring smooth operations.

Professional Experience

Customer Service Specialist | MegaShop Online, Lakeside, TX | October 2017 – Present

• Successfully resolved over 75 daily customer inquiries via phone, chat, and email, maintaining a 99% customer satisfaction rate.
• Developed and maintained a comprehensive knowledge base, reducing average call duration by 15%.
• Demonstrated strong empathy and patience, especially during high-traffic periods like Black Friday and Christmas sales.
• Assisted in the integration of a CRM system, leading to a 20% increase in customer retention.

Customer Support Associate | HealthAid Clinics, Lakeside, TX | Jan 2015 – Sep 2017

• Managed patient queries related to appointment bookings, billing, and medical services.
• Demonstrated adaptability by swiftly navigating between multiple in-house databases and patient management systems.
• Collaborated with medical professionals to ensure accurate and timely communication.
• Exhibited strong interpersonal skills while comforting distressed patients or their relatives.

Bachelor of Science in Health Administration | Lakeside University, TX | May 2014

• Relevant Coursework: Healthcare Communication, Patient Management, Medical Ethics.
• Expertise in CRM systems (like Salesforce and HubSpot).
• Familiarity with e-commerce platforms (like Shopify and Magento).
• Proficient in MS Office Suite and Google Workspace.
• Strong verbal and written communication.
• Empathy and active listening.
• Problem-solving and critical thinking.
• Teamwork and collaboration.
• Customer Service Specialist (CSS) Certification – Customer Service Institute of America, 2016.
• Mandarin (Basic)

With the 21 essential skills we've explored, you're armed with the tools to create a resume that captures attention and stands out. Remember, your unique combination of empathy, adaptability, technical prowess, and more can elevate your customer service journey.

So, go ahead and craft that winning resume – your future as a customer service rockstar awaits!

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Health Care Resume Skills: What to Include (+ Examples)

Find out which skills are important to include on your health care resume. Discover how and where to write health care resume skills and tips for developing your skills.

Listing critical health care skills on your resume can help distinguish you from your competition when applying for a health-related job. Employers can understand the tangible ways you've learned your skills through your education, work experience, and a list of skills on your resume (that they can follow up on during interviews).

What skills should you include on your resume to stand out? Find out how and where to include them, and use our helpful examples. We'll also share some tips on how you can further develop your skills to enhance your health care career.

What is a health care resume? 

A health care resume is a type of resume specific to professions in the health care field. Health care professions hold particular skills, education, experiences, and training that are different from occupations outside of health care.

Because most positions in the health care field require specific formal training, expect to include a separate section that lists skills specific to the position for which you’re applying. A health care resume may have an area that lists fellowships or clinical experiences that some medical professionals require. These elements are unique to health care and offer employers insight into your skills as a medical professional and how you have relied on these skills to advance your career.  

Jobs that require a health care resume 

If you’re applying for a position within the medical field, you will likely need to structure your resume to effectively highlight critical health care skills. The health care field is broad, with varying job titles and responsibilities. Here are a few of those fields: 

Allied health: Allied health is a field of health care focused on the delivery of health care, rather than clinical care. This includes supporting and diagnostic roles and specific skills will vary by job title. Technical skills for these positions usually require completing certificate programs or other training specific to the role.

Example jobs: Dental hygienists , medical transcriptionists , occupational therapists , sonographers , radiographers , medical assistants , pharmacy techs , home health aides , physical therapists , EMTs , speech-language pathologists  

Administration and management: Administration and management professionals in health care are typically planning, coordinating, and managing a medical facility. Some may specialize in a particular type, such as financial management or ambulatory services. Some managerial positions require leadership, critical thinking, and problem-solving, while technical skills will vary depending on the facility, legal parameters, and more.

Example jobs: Administrative assistant, medical staff coordinator, community health director , health care administrator , quality assurance coordinator

Medical providers and nurses: Medical providers undergo extensive training. From a bachelor’s degree to residency, the average duration to become a medical provider is eleven years. During this time, doctors learn technical skills specific to their specialty but also critical personal skills and licenses necessary to the medical profession. 

Example jobs: Primary care physicians, dentists, anesthesiologists , nurses , home health aide , personal care aide

Read more: Is Health Care a Good Career Path? Outlook, Jobs, and More

Key skills to list on a health care resume

Health care is a vast field with many different facets. You can work in health care in many ways, from a supporting position as a medical billing specialist to a patient care provider as a nurse. The skills you’ll need to succeed in health care depend on your career track in the field of health care. 

Technical skills 

Health care professionals who work directly with patients in clinical roles will need different technical skills than professionals who work on the non-clinical side of health care; however, you’ll find overlap in the knowledge of HIPPA laws and basic medical terminology. 

 Clinical (direct patient care; providers, allied health) 

First aid/CPR 

Adhere to HIPAA

Check and monitor vital signs 

Assess a patient’s symptoms 

Diagnose conditions and provide appropriate treatment 

Administer medical treatments 

Interpret lab results 

Develop treatment plans as needed 

Advise patients on treatment options 

Non-clinical positions (supporting health care roles; administration, clerical)

Office skills 

Insurance billing 

Medical codes and terminology 

HIPAA compliance 

Scheduling software 

EMR software 

Data entry 

Record patient history

Personal skills 

Most health care professionals understand the importance of compassion and empathy when supporting or treating patients. 

Good bedside manner

Compassion and empathy 

Good communication 

Listening skills 

Problem-solving 

Critical thinking 

Non-clinical positions (supporting roles in health care; administration, clerical)

Detail oriented

Ability to multitask 

Works well as a team 

Good communicator 

Detail oriented 

Attention to detail 

How to include health care skills on your resume 

Your skills as a health care professional should be immediately evident on your resume and demonstrated in each work experience description. It should be clear to employers how you developed those skills over time with real-world examples.

1. Include skills relevant to the position. 

Employers should be able to quickly assess if your skills fit the job description or not. Tailor your skills to the job description by including specific skills referenced in the job description. This will also improve your chances of applicant tracking software (ATS) picking up your resume. Optimize your resume with these keywords and include only skills relevant to the job posting.

Take advantage of the cover letter 

Cover letters offer an excellent opportunity to explain precisely how your skills would benefit an employer more in-depth. Use the cover letter as your introduction, further unpacking the skills you hold and how you plan to rely on these skills.

How will your qualifications and skills as a health care professional add value to the employer?

Highlight professional experiences or point to achievements or accolades that illustrate how you’ve developed skills and gained professional success due to this skill set.  Be sure to connect your skills to a specific position or job title. 

2. Mention skills in your professional summary.  

Highlight critical skills right away in your resume summary. Use these two to three sentences to give employers insight into your qualifications for a position by highlighting key skills and credentials that make you a suitable applicant. Using adjectives to describe yourself is a great way to pull in your skills concisely. For example, you could begin with “Organized care coordinator with five years experience in….” 

3. Weave skills throughout your resume.

Your health care resume should have a section devoted to your skills as a professional in health care with brief examples. It’s also vital to integrate skills throughout your resume. For example, if you list in the skills section that you are flexible and adaptable, describe in your work history section how you used these skills successfully.

4. Be specific. 

Avoid vague and ambiguous adjectives that are hard to quantify when listing your skills. Instead of listing “good communicator” as a skill, think of a creative way to be more descriptive. Try, “skilled in patient-provider interactions" instead. Tying real-world experiences and examples to the skills highlighted on your health care resume is always helpful.

5. Choose the best format based on your qualifications.

You can format your health care resume in a few different ways. The format you choose depends on your level of experience and education. You can choose the functional format, ideal for entry-level positions; the chronological format, best for management or supervisory positions; and the combination format for mid-level positions. 

With functional formatting , you’re focusing on skills over work history. List skills summary first, just after your resume summary. The skills summary section notes how you have demonstrated proficiency in specific skills through various experiences beyond work history.

The chronological format lists your work history from most recent to least recent. This format is ideal for those with a lot of professional experience. It’s also the preferred formatting for most health care resumes. With this format, you will still have a separate list of your skills, education, and summary.

A combination format gives equal weight to work history and skills. As with the functional resume, have your skills section at the top of the page, just after the summary. List your work experience after the skills section or toward the bottom of the page. These resumes are ideal for health care professionals seeking a mid-level job title.

6. Use a professional layout. 

The layout is as important as the formatting. When creating a health care resume, choose a professional format. Enhance the readability by using headers, bullet points, and bold text where appropriate. As a general rule, lay out your health care resume with: 

12 point font

10-inch margins

Ample use of white space

Headers for each section 

Four to five bullet points per job title 

One page limit (two pages may be appropriate for 10+ years of experience)

Example of a health care resume

Health care resumes typically include a title, personal information, a resume summary, a skills summary, experience, education, and certifications section. You may also have additional sections such as accomplishments, accolades, awards, and publications. Here is a sample template of what to include on a health care resume:

Headline (name and professional title if you already have one) 

Contact information (phone, email, LinkedIn) 

Resume summary (two to three-sentence explanation of your career goals and objectives)

Education (university name and degree awarded in reverse-chronological order; also include residencies or fellowships, if applicable) 

Work experience (organization, job title, responsibilities, skills used, accolades, and so on listed in reverse-chronological order)

Skills ( list of both technical and workplace skills, with brief examples of how you have applied these skills)

You may change the order of these sections based on the format you choose and omit or add to these elements depending on your level of education and experience. 

Consider this example of a health care resume for a patient care coordinator position with five years of experience in her role: 

Jane E. Doe

Patient Care Coordinator 

Personal information 

Phone: 123-456-7890

Email [email protected]

LinkedIn: linkedin.com/in/janeedoe 

Dedicated patient care coordinator with five years of experience managing patient care, implementing and monitoring treatment plans, and evaluating patient progress. Assisted in the grant writing process to secure funding for Acme Medical Center through the Health Care Coordinators and Navigation Grant. CCCTM certified with a degree in Health Care Administration. Looking to improve patient outcomes by providing support and quality care to patients at ABC Hospital. 

Skills Summary 

Coordinate patient-care services to offer quality care 

Work as a team member to evaluate possible patient interventions

Give compassionate patient care for improved patient outcomes 

Communicate plan of care to family and caregivers of patients 

Accurately record patient history and documentation per HIPAA compliance 

Work History 

Patient Care Coordinator, ABC Medical Center. July 1 to present 

Develop patient treatment plans based on provider’s notes 

Manage patient care coordinators within the medical center 

Advise caregivers of patient progress 

Communicate patient outcomes to medical providers 

Assist other patient care coordinators in the development of treatment plans 

Patient Services Coordinator, Maple Street Hospital, January 2018 to July 2021

Advised patients on viable treatment plan options 

Communicated patient concerns and feedback to medical providers 

Explained treatment options to patients 

Evaluated results of treatment plans and communicated outcomes 

University of Georgia, Athens, Georgia, 2010-2014

Bachelor of Science in Health Care Administration 

Relevant coursework: principles of health care administration, health care marketing, health care human resources, and legal and ethical environment in health care 

Tips for developing key health care skills 

Need to build your skill set as a health care professional? You can find many ways to learn new skills or build upon existing skills in demand for the position you seek. Research the top skills for the job you’re applying for, and choose the best way to gain experience in those skills. Enroll in an online course, earn a certification, or apply for entry-level positions or volunteer opportunities. Developing your skill set can also help you meet your future career goals. 

Courses like Career 911: Your Future Job in Medicine and Health Care offered by Northwestern University can help you learn critical skills to succeed in health care. You can list courses on your resume to demonstrate your breadth of abilities to employers.

Keep reading

Coursera staff.

Editorial Team

Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact...

This content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

Customer Service Representative

• Customer Service

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As a Customer Service Representative supporting NCTUE ( National Consumer Telecom Utilities and Exchange Service Center) consumers’ first point of contact, this position is responsible for taking inbound calls from consumers to educate, answer questions, provide information, and resolve disputes relating to consumer data file information. This position plays an essential role in ensuring a best in class customer experience in support of our goal to be the most consumer-friendly credit reporting agency (CRA).

 What You’ll Do 

Answer inbound calls from NCTUE consumers regarding their data report  

Talk to consumers to resolve their questions or concerns and to ensure the accuracy of their NCTUE data report. 

Most of the phone calls are requests for Security Freezes, Fraud Alerts, Promotional Opt out requests, disputes of derogatory information that may be reporting, or a copy of their NCTUE data report. 

Complete consumer dispute/inquiry cases from beginning to end using the ARC database system. 

Provide excellent customer service for all consumer telephone or written requests for disclosure and disputes  

Perform verifications of any information maintained on the NCTUE data report. 

Recommend changes or additions to existing consumer service policies, practices, or procedures 

Accurately document details of accessing consumer data files and completing consumer's request 

Meet Key Performance Indicators (KPIs) of quality, adherence, productivity and customer satisfaction 

Resolves customer issues and answers questions to ensure a positive customer experience 

Be an active member on a team that is dedicated to making a positive impact with our consumers, in a highly collaborative and supportive environment 

What experience you need 

High school diploma, GED or equivalent required 

Experience supporting customers via phone or mail

Available to attend 6 weeks of training on a fixed schedule 

Ability to be dependable for work schedule, and work on-site 5 days a week 

Attention to detail and ability to be vigilant with customer privacy and data security 

Ability to solve problems, display empathy and easily build rapport with consumers

Emotional intelligence, strong written and verbal communication skills 

The ability to demonstrate courtesy and patience to create and maintain positive consumer relations 

Effective analytical, problem-solving and comprehension skills 

The ability to type efficiently and accurately (minimum 20 WPM) 

Ability to be Dependable for work schedule, and work on-site 5 days a week 

Regular attendance and punctuality is an essential function of the job; team members must be prompt for their shift and prepared to login at start time 

What could set you apart

Previous experience supporting customers via phone, online, chat or in-person 

Previous experience in Contact Centers and/or Customer Service role 

Can speak Spanish or bilingual

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​  

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.  

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers. Watch our video to learn more about how you can power your possible! 

Join our talent community

Learn about upcoming career opportunities and events at Equifax

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