federal government resume keywords

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Writing a federal government resume

This page provides an overview with examples of how to write a federal government resume, which have content and formatting that differ from most private sector resumes.

How to write a federal resume

Written by , external, Amanda Costello , 18F content designer and gummi bear enthusiast, July 2019. (Revised March 2024)

Writing a US federal resume is hard. When I started writing mine, all I wanted was a solid example. What needs to be included, in what order, and what would it look like with real information. This is that example. ( Law and Order chimes )

It can be helpful to think about a federal resume like an academic CV, an overview of your whole career. Also, these are long documents . This is not the place for a 1-2 page resume. When I applied, my resume was 7 pages long; after 5 years at 18F, it’s close to 15 pages.

Below are excerpts from my federal resume, along with details and notes about how it’s written and formatted. I want more awesome folks from all backgrounds and experiences as colleagues. I don’t want the resume formatting or particulars to be a mystery; it’s already a very challenging piece of writing.

General things to keep in mind:

• Pay particular attention to the Specialized Experience section of a federal job posting. These items must be clearly represented on your resume to show you’ve done the work to be qualified.
• New in 2024! Another tactic that’s been successful for me has been making the job posting’s Specialized Experience the headers for duties and responsibilities. Obviously you can’t do this until you’re looking at a specific job, but it can be a good way to organize your work for readability.
• Throw out your formatting. I used CAPS for headers, italics for mission statements, and bullet points. Expect that the bulk of your formatting will be stripped out. No columns, no fanciness. Just write. Hard.
• Speaking of writing: get your words going, and then get more words. I had to submit two writing samples, and that was where I could show off my content strategy particulars. Remember the job of the resume content: clear, straight lines between the requirements and your experience.

Explicit disclaimer: This resume format is what I chose to use in applying to 18F in the US Federal Government’s General Services Administration. It is not the only acceptable format, but is what worked well for me. I currently work as a content designer at 18F, but put this together on my own time, using no government resources to do so. Using this formatting is not a guarantee of consideration. You still gotta do the work.

Want to chat more about this? Shoot me an email at [email protected]

My comments below will all be in text boxes

Resume formatting

AMANDA COSTELLO 123 Lutefisk Street You Betcha, MN 55555

Mobile: 555-555-5555 Email: [email protected]

Availability: April 1, 2024

Job Type: Permanent, Telework Work Schedule: Full-Time

Desired locations:

United States - MN Remote

WORK EXPERIENCE

Workplace name, Unit name if relevant - City, State, Country

Your job title - MM/YYYY to MM/YYYY - Hours per week: xx

Mission statement(s) of the workplace, or summary of the company’s work on a larger scale.

DUTIES AND RESPONSIBILITIES:

A paragraph-long description of what the work was overall. Describe your work using a wide scope, leaving the specific details for later.

SPECIFIC TOPIC (e.g. CONTENT STRATEGY)

• Examples are in a bulleted list, each point describing a project or part of a project, or a piece of work that fits the heading, plus matches up with the qualifications/reqs.
• I chose to start each bullet with a past tense verb (Collaborated, Wrote, Managed, Edited), because that’s how I usually write resumes.
• Some of these bullets reference specific things I wrote, and those were included as writing samples with my application.

TECHNICAL SKILLS:

Software you know, tools you use, best practices and methods. This can’t just be a list, but has to have context in your work overview of how and why they were used. Also, please throw Microsoft Word on there because I was once rejected from a job in 2007 because I put “Microsoft Office” and the listing said “Microsoft Word.” Word matching! Seriously!

SELECTED WORK:

• Another bulleted list, this time of URLs related to work I did.
• They had quick little blurbs underneath about what they were, and what I did.
• Photos won’t come through on this resume, so no screenshots or anything.

Work experience example from my 2018 resume

University of Minnesota, College of Education and Human Development - Minneapolis, MN

Lead Content Strategist - 07/2012 to Present - Hours per week: 40

The mission of the College of Education and Human Development is to contribute to a just and sustainable future through engagement with the local and global communities to enhance human learning and development at all stages of the life span. The college is part of the University of Minnesota - Twin Cities, a land-grant high-level research institution, dedicated to generating and preserving knowledge through research, sharing that knowledge through teaching and learning, and apply that knowledge through outreach and public service.

Developed and led college-wide content strategy combining current and prospective student needs with college goals for recruitment and retention. Worked as a member of a cross-functional team including designers, developers, business analysts, marketers, and well as content strategists across 7 academic departments to promote and deliver effective processes and consistent content strategy.

CONTENT STRATEGY:

• Collaborated with college academic departments, research centers, student support offices, and senior leadership to develop a “bottom up” content strategy, prioritizing student needs based on their relationships with academic programs. Assessed content through the lens of recruitment and retention.
• Wrote “Stakeholder’s Guide To Launch,” a two-page reference for the launch of a new college website. By anticipating the top questions stakeholders might field, this guide gave talking points surrounding new features, along with contacts for further questions.
• Served as strategist, editor, and project manager for regular essay series on college diversity and inclusion work, written by academic leadership. This generated authentic, meaningful content and helped stakeholders better understand the time commitment involved in content production.
• Established user-centered college voice and tone guidelines, using “A, but not B” format. This was informed by close work with students in formal and informal usability testing, and brand sort activities with college leadership and key stakeholders.

USER EXPERIENCE (UX) WRITING:

• Combined findings from user research, new graduate student interviews, faculty and researcher focus groups, higher ed industry trends, and analytics to consolidate more than 600 areas of academic research expertise into 111 categories. Categories were deployed across the college for consistent organization and increased findability of research work.
• Developed strategy and standards to categorize and sort 127 academic programs and 111 areas of research expertise. This was incorporated into two web-based tools developed in-house and allowed students to explore college offerings and expertise independent of department. Wrote and edited descriptions for each area, capped at 25 words to promote ease of reading and top-level understanding.
• Planned, edited, and delivered a “Web Writing Best Practices” guide for college content strategists. Formatted as a “one-pager” for printing and pinning up as a reference, this collected links to and recommendations from external tools and guides (Hemingway, 18F, King County Editorial Guide), internal editorial recommendations from the university and college, and voice and tone particulars. Strategists often felt intimidated and overwhelmed by the sheer amount of recommendations connected to good web content; this guide promoted four starting points to improve content: addressing the user (you/your/yours and we/our/ours), employing structured content, concise writing, and using plain language.

USABILITY TESTING AND USER RESEARCH:

• Led and managed annual process of web usability testing, including project kick-offs, stakeholder workshops, scenario development, task analysis, lab and field-based testing, issues analysis, research and recommendation presentations to project team members, key stakeholders and college senior leadership.
• Helped subject-matter expert teams and stakeholders understand their users through research and usability testing methods, defining problems and crafting effective solutions based on both quantitative and qualitative data.

COLLABORATION ON CROSS-FUNCTIONAL TEAMS:

• Contributed to responsive redesign of college website by conducting a content audit, editing student-facing content for an overall 75% file reduction, and migrating updated content to custom-built CMS. Collaborated with design and development teams to create comprehensive style guides, pattern library interface copy.
• Convened monthly “coworking days” among all college web professionals, bringing us together as a team of peers for a day of training, collaborative problem solving, idea sharing, and camaraderie. Set programming, mentored colleagues on presentations, and collected feedback to regularly adjust how our central content strategy was best supporting the specific work of the departments.

ADVOCACY AND OUTREACH:

• Advocated for content strategy best practices to over 30 University departments by regularly meeting with peers and presenting to leadership stakeholder groups. Promoted clear, consistent, user-centered writing from all contributors, even those who don’t identify as “web people,” and facilitated collaboration across organizational silos to increase efficiency and support.
• Consulted with faculty and staff in academic departments outside the college that frequently contributed to content strategy. Regular guest lecturer and student mentor in the Writing Studies program.
• Contributed as one of four subject matter experts to the University of Minnesota’s Content Strategy Self-Help Guide, recommending resources and structuring process for the centrally-maintained system to help contributors at all levels improve content writing and strategic thinking for the web.
• Frequently presented at local Twin Cities-based tech meetups, translating content strategy best practices to adjacent fields such as front- and back-end development, UX research, accessibility, interactive design, and marketing.

Provided strategic content design with skills in copywriting, style guides, plain language, comprehension/reading levels. Conducted usability evaluations using card sorting (OptimumSort), tree testing (Treejack), direct observation user research methods. Worked on a cross-functional team that used Asana, Trello, Slack, Hemingway, pattern libraries, Google Drive, MS Office Suite (Word, Excel, Power Point), and semantic HTML.

• CEHD Academic Programs, www.cehd.umn.edu/programs Developed content and structure for directory/sorting tool
• CEHD Research & Expertise, www.cehd.umn.edu/topics/ Created new content structure around college research, including categories and descriptions
• UMN Content Strategy Self-Help Guide, , external, z.umn.edu/csmap Subject matter expert for update to university-wide guide

VOLUNTEER WORK

MinneWebCon Annual Conference - Minneapolis, MN - www.minnewebcon.org

Conference Director - 10/2011 - 06/2015

MinneWebCon is a two-day web conference in Minneapolis that encourages inclusive grassroots knowledge-sharing. In addition to keynote speakers, breakout sessions, and half-day workshops, our annual conference is a space for speakers and attendees to collaborate, talk, learn, ask, test, and grow.

• Directed volunteer-run tech conference for 200+ annual attendees, bringing local and national speakers to the Twin Cities web community.
• Oversaw event logistics, speaker recruitment and support, partnerships and sponsorships, promotion, and attendee experience with conference committee support and input.
• Introduced speaker mentoring program, pairing conference speakers with an experienced mentor to review slides, practice presentations, and provide support.
• Expanded conference to two-day event in 2012, adding half-day workshops to meet attendee demand for deeper learning.

SELECTED SPEAKING AND PRESENTATIONS

My resume listed about 15 sessions that I thought were relevant to this job. I also had sections on selected publications and selected podcast guest appearances, because those are cool too! The format I use is:

"Title of the Presentation," what kind of session - MM/YYYY Conference Name - City, State, Country

• “How Silos Learn: Working in the Idea Factory,” closing keynote address - 08/2018 (scheduled) PSEWEB Conference - London, ON, Canada
• “Better Stakeholder Wrangling,” half-day workshop - 10/2018 (scheduled) edUi Conference - Charlottesville, VA
• “Better Stakeholder Wrangling,” half-day workshop - 05/2018 Confab: The Content Strategy Conference - Minneapolis, MN
• “Explain Anything to Your Boss & Grandboss,” closing keynote address - 05/2018 Manage Digital Conference - Minneapolis, MN
• “How Silos Learn,” opening keynote address - 10/2017 Digital Project Management Summit - Las Vegas, NV

University of Minnesota - Twin Cities Minneapolis, MN United States Bachelor's Degree MM/YYYY Major: English Minor: Japanese

LANGUAGE SKILLS

Language: Japanese Spoken Level: Novice Written Level: Novice Reading Level: Novice

Name: Jeff Awesomeboss Employer: University of Minnesota Title: The Best Boss Email: [email protected]

• , external, [email protected]

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Tips for Writing a Federal Resume

Creating a federal resume that brings your qualifications to life and shows that you are a perfect fit for the job can be a challenge. Be sure to demonstrate how your skills, experience, training and education match the employer’s needs. Avoid misspelled words and bad grammar. Following are a few ways to make this easier.

Consider what positions you are interested in and review what qualifications or experience they require by reviewing different types of jobs and job opportunity announcements on USAJOBS . Gather information and begin to build out a description of your knowledge, skills and experience to add to your resume. How you present your skills and experience in your resume will help determine whether or not you are invited to interview for a job.

Attend job assistance training prior to departing the service. Contact your Transition Assistance Center as soon as possible and sign up for a Transition Assistance Program Workshop. If you are not near a Military Transition Center, you may use the services at Transition Assistance Offices operated by the other military services. Use your transition counselors. They have the tools and knowledge you need. If available, get their help in creating your first resume or filling out a draft application. Ask them to critique your work and then make the changes they suggest.

One size never fits all. As you apply for jobs, tailor your resume to the position’s requirements. Study the job opportunity announcement and emphasize the parts of your work history that match the qualification requirements listed there. It is important to portray your knowledge and skills as a match to the requirements of the position and demonstrate the ability to do the job. This is easy to do when you include your results, achievements and accomplishments. Minimize the use of technical jargon or specialized terminology (e.g., military abbreviations) in your resume.

Resumes are generally presented in one of three formats: chronological, functional or a combination of both. Which format you choose will depend, in part, on the type of work you have performed and whether or not you are going to continue in the same field.

• Chronological resumes list work experience according to date, with the current job appearing first. Chronological resumes work well if your career has been progressive and you plan to continue in the same line of work.
• Functional resumes are organized by the skills you have used on the job. Functional resumes work well if you are contemplating a new career, do not have a lengthy work history, or have held a number of different positions because they sell your abilities based on the skills you have acquired throughout your career. Be sure to include relevant volunteer experience.
• Combination resumes both describe your work experience and highlight your skills. Combination resumes usually provide the most comprehensive overview of your career.

Unlike resumes used in the private sector, federal resumes require additional information. For each past job, give the standard information found in most resumes. Your federal resume should include the following:

• Job announcement number, job title , and job grade of the job for which you are applying
• Your full name, mailing address , day and evening phone numbers and home e-mail .
• Country of citizenship , if different from U.S.
• Veterans – Ensure that you attach or upload supporting documentation (e.g., DD214 or Statement of Service if still on Active Duty; SF-15, Application for 10-point preference; and Disability Rating Letter of 30% or more from the VA, if applicable).
• Peace Corps / AmeriCorps VISTA Volunteers – If you are a Returned Peace Corps Volunteer, you will need to provide your Description of Service (DOS) to claim non-competitive eligibility for federal jobs. AmeriCorps VISTA volunteers
• Persons with Disabilities (Schedule A) – To verify eligibility for employment under the Schedule A hiring authority, you must provide proof of disability issued by a licensed medical professions, a licensed vocational rehabilitation specialist, or any federal agency, state agency, or an agency of the District of Columbia, or U.S. territory that issues or provides disability benefits. Contact the Department’s Selective Placement Coordinators for help with hiring and accommodation requests.
• Veterans – Keep in mind that your military training may count towards qualifications. Use your Verification of Military Experience and Training (VMET) document (DD Form 2586) to document your training and education.
• Begin with your current position and list all other positions held in chronological order.
• State the job title, starting and ending dates (including month and year), prior employer's name and address (or write "self-employed," if that applies), and major duties and accomplishments. Include any positions temporarily held.
• Show the average number of hours worked per week or simply state "full-time"; salary or wage earned; supervisor's name, address and telephone number; and whether you’re most recent supervisor may be contacted.
• Veterans - Avoid using military job titles or occupational codes. Instead, look at what you did using your Verification of Military Experience and Training (VMET) as a starting point. Employers prefer proven performers, so make sure you know what employers are looking for in comparison to your military work experience.
• Indicate if your current supervisor can be contacted
• Job-related training courses (title and year).
• self-management skills refer to the way you manage yourself on the job (e.g., dependable, resourceful, etc.);
• functional skills are the skills you use on the job or have used in previous jobs (e.g., operate equipment, supervise, analyze, etc.); and
• technical skills relate to specific skills required to perform a described task (e.g., computer programming, accounting, sales, etc.)
• Current job-related certificates and licenses - Make sure you understand the licensure and certification requirements for your job objective.
• Job-related honors, awards, special accomplishments , leadership activities, memberships, or publications.

Once you have spell checked your resume, take a good look at its overall appearance. Is it appealing and easy to read? Is there enough white space? Are the margins appropriate? Have the headings, font and formatting style been used effectively? Keep in mind that your resume is an employer's first impression of you. Make sure it makes the best one possible.

• Review the job announcements carefully for key words
• Use verbs and adjectives (e.g., managed, implemented, created) that match key words identified in the job announcement.
• Eliminate military lingo (use words such as personnel instead of squad or platoon).
• Include your accomplishments; do not be shy, be truthful.
• Focus on the mission of the agency and translate your experiences.
• Your positive attitude and genuine enthusiasm goes a long way.

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The Keys to Keywords in Your Federal Resume

As Veterans, we often feel compelled to continue our noble pursuit of serving the public by seeking Federal government jobs after discharge or retirement. The reasons are many: comradery, relatively high pay, job security, great benefits and even a sense of renewed purpose. Simply, federal jobs are a natural continuation of military service!

In the 9 years I spent as a Human Resources Staffing Specialist, I staffed hundreds of federal positions and examined thousands of resumes. One major mistake Veterans should avoid is creating a ‘master resume’ and using that one resume to apply for all the jobs in which they have an interest.

Instead, a better way is to create a brand new, highly customized resume for every job to which they apply. You can do this based on the information given in job announcements.

What are keywords good for?

Luckily, federal job announcements (mostly found at USAjobs.gov) are very detailed and this is terrific for you, the Veteran job seeker. Why? You can extract plenty of relevant keywords from these announcements and place them into your resume. Not having the proper keywords in your resume could hamper your efforts to secure an interview.

There are many, many reasons why you need these keywords in your resume. Here are just a couple:

• They are actually telling you exactly what knowledge, skills and abilities the HR department is looking for. It’s your job to hand them back a well-rounded resume that ‘speaks’ to the job announcement!
• They are given to you on a silver platter – use them! Keywords are easily copied and pasted into your resume directly from the announcement. Remember: DON’T copy and paste entire sentences, only individual keywords.
• Using keywords from the announcement in your resume lets the HR Specialist (who initially screens your resume) know that you are not only qualified for the job, but that you are HIGHLY qualified.
• Keywords allow you to customize your resume to every single job you apply for.
• Keyword scanners will be on the lookout. While it’s a myth that USAjobs uses electronic keyword scanners (human eyes initially screen resumes), some Agencies have their own application systems that DO have keyword scanners.

Without the proper keywords in your resume, it can be eliminated the second you apply!

Where can you find useful keywords?

Good news!  On each USAjobs announcement, there are several places from which you can extract these valuable keywords.

Let’s look at a sample USAJOBS announcement for demonstrative purposes.

Go here to see the announcement. This was an announcement (now closed) for a Secretary (OA) position with the Department of Veterans Affairs.

As you scroll through it, pay special attention to these sections:

• The Duties Section;
• The competencies section;
• The specialized experience section;
• The USAjobs Occupational Questionnaire.

Let’s head back to the sample Secretary announcement above and take a look at the duties section.

Highlighted for your convenience (and BOLD) are some sample keywords that would be powerful when placed into your resume if you were applying to this specific Secretary job.

• The incumbent receives, scheduled, refers, and contacts members of the staff, agency and persons outside the agency ranging from the general public to vendors.
• The incumbent provides public contact support services via telephone, email, or in person providing information about the office, its functions, and standard operating procedures.
• The incumbent greets Service visitors to include Pharmaceutical Vendors and Medical Center Service Chief’s, scheduling meetings and conferences with the Chief of the Service and Senior Staff of the four subordinate Service sections.
• The incumbent satisfies the customer and public needs by providing information and/or referring to appropriate resources.
• The incumbent is the liaison officer to all levels of administrative services within the Healthcare System (HCS), as well as the outside organizations with whom the Service has contact.
• The incumbent serves as principal timekeeper for a Service Level organization of 120 or more personnel.
• The incumbent directs the training and activities of subordinate part-time timekeepers to ensure proper allocation of compensatory time, overtime as well as all other types of leave.
• The incumbent acts as PIV Sponsor identifying that the Applicant has a need for a facility identity badge (PIV, VA Badge or One Day Pass).

Look at that! Now you have a rock-solid list of powerful keywords which will help the HR Specialist quickly determine that you are a qualified applicant, thereby increasing your chances of getting called for an interview.

• Use of telephone, email, or in person
• Provided information
• Standard operating procedures
• Schedules meetings
• Provides information
• Ensure proper allocation of compensatory time, overtime
• PIV Sponsor

You would then extract these keywords and pepper them throughout your resume, customizing it into what I call a “high-probability” federal resume.

All applicants are encouraged to customize their resumes when applying for every job to which they apply. Yes, it is time-consuming, but in the end, it is worth it when your high-probability resume begins landing you job interviews.

I’m going to talk more about keywords in future blog posts, so please subscribe to this blog to get notified about future articles.

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Federal Resume Tips

Federal and private sector resumes.

Federal resumes differ from resumes used in the private sector with regard to both content and purpose.

• multiple pages long
• detailed description of work experience and qualifications
• used to determine if you meet requirements/qualifications for a job announcement. Be sure to list all your experiences (including non-paid).
• generally limited to two pages 
• brief summary of work history
• used as a marketing tool to get an interview

In the Federal Government, your resume is your application. There may be an additional component called an assessment questionnaire . The assessment questionnaire asks you to rank yourself on your qualities necessary to do the job being advertised. It must support the experiences listed in your resume.

Curriculum Vitaes

An academic curriculum vitae does not provide enough information to determine if you meet eligibility requirements. If you use one, please be sure to add the information listed below.

Resume Content

Resumes must thoroughly describe how your skills and experiences align to the criteria in the job announcement. It must also support your responses to the assessment questionnaire. To do this, be sure to include detailed examples in your resume.   

Why? We operate under various federal employment laws, rules, and regulations. We are prohibited from drawing conclusions or making assumptions regarding your experience or qualifications.

Resume Checklist

We encourage you to use the  USAJobs online Resume Builder . If you use your own resume, you must include the following information:

• Contact information . This includes your name, address, day and evening telephone numbers, and email address
• Citizenship (if other than the U.S.)
• Relevant work experience . This includes paid and unpaid experiences. For instance, volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social)

For each employment listed, include the following information:

• Dates of employment . Include beginning and end dates in the following format: month/day/year
• Hours per week . We assume fulltime unless otherwise stated. Employment will be prorated in crediting experience.
• Include any supervisory/managerial responsibilities and number of staff supervised (if applicable). This information helps determine if you meet minimum eligibility requirements for the position.
• Review the qualifications section in the job announcement closely and directly address the education, skills, and experience required in your resume.
• Series and grade or equivalent (if a Federal position)

Education R equirement

If the position has an education requirement or you are qualifying on the basis of education, include the following:

• Education history .  Specify the type of degree and major of study. 
• Relevant courses . This information is needed if the position requires credit hours.

Do NOT Include

On your resume and cover letter, you should not include any of the following:

• A photograph or video of yourself
• Any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.)  
• Links to web pages
• Spell out all acronyms .
• Projects worked on
• Specific duties and tasks
• Tools, software, or systems
• Results and outcomes (i.e. saved money, time, consolidated resources, etc.)
• Example: an individual in the budget field has "worked with disseminating budgets for small projects." To make the description more relevant, the applicant describes the experience with numbers, "disseminated budgets for small projects amounting to $450,000."
• Example: When a recruiter reads the keyword "analyst," he or she might assume you have experience in collecting data and evaluating effectiveness.
• If a job announcement uses a keyword such as "develops," use it in your resume. It is representative of independence in work assignments and the range of responsibility for the available position.
• Be honest . Be honest in describing your accomplishments, but not modest.
• Use reverse chronological order to list experience . Start with your most recent experience first and work your way back. An exception: when it is more appropriate to list your most relevant work experience first (e.g. if you are changing careers).
• Tailor your resume to include information relevant to the specific position you are applying to. Education and work experience that is indirectly related can be excluded if the resume begins to grow too long.
• Be concise and keep paragraphs short. To make your resume easier to read, add a brief, relevant heading to paragraphs to maximize readability.
• Use bullets to describe your experiences and accomplishments.
• Ensure correct grammar and no spelling errors . Your resume is your first impression – make it a good one!
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Common Responsibilities Listed on Federal Resumes:

• Conduct research and analysis on federal policies and programs to provide recommendations and guidance to senior officials.
• Develop and implement strategic plans and initiatives to support the agency's mission and goals.
• Manage and oversee the budget and financial resources of the agency, ensuring compliance with federal regulations and guidelines.
• Coordinate and collaborate with other federal agencies, stakeholders, and partners to promote interagency cooperation and achieve common objectives.
• Draft and review reports, memos, and briefing materials for senior officials, providing accurate and timely information on key issues and developments.
• Monitor and evaluate the effectiveness and impact of federal programs and initiatives, identifying areas for improvement and implementing necessary changes.
• Represent the agency in meetings, conferences, and public events, advocating for the agency's interests and promoting its mission and objectives.
• Develop and maintain relationships with key stakeholders, including Congress, industry representatives, and advocacy groups, to gather input and support for agency initiatives.
• Lead and manage teams of staff members, providing guidance, mentoring, and support to ensure the successful completion of projects and tasks.
• Stay informed about current trends, best practices, and emerging issues in the federal sector, attending conferences and professional development opportunities to enhance knowledge and skills.
• Prepare and deliver presentations to internal and external audiences, effectively communicating complex information in a clear and concise manner.
• Ensure compliance with federal laws, regulations, and policies, conducting audits and reviews to identify and address any potential issues or violations.

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Federal Resume Example:

• Conducted in-depth research and analysis on federal policies and programs, providing senior officials with actionable recommendations that resulted in a 15% increase in program effectiveness and cost savings of $1 million.
• Developed and implemented a comprehensive strategic plan to align agency initiatives with organizational goals, resulting in a 10% improvement in mission performance and recognition from senior leadership for exceptional strategic leadership.
• Led a cross-agency collaboration effort, fostering interagency cooperation and achieving common objectives, which led to the successful implementation of a joint program resulting in a 25% increase in program impact and visibility.
• Managed and oversaw a multi-million dollar budget, ensuring compliance with federal regulations and guidelines, resulting in zero audit findings and recognition from auditors for exemplary financial management.
• Coordinated and collaborated with federal agencies, stakeholders, and partners to promote interagency cooperation, resulting in the successful implementation of a joint initiative that received national recognition and increased program impact by 20%.
• Drafted and reviewed reports, memos, and briefing materials for senior officials, providing accurate and timely information on key issues and developments, resulting in informed decision-making and improved communication with stakeholders.
• Developed and maintained relationships with key stakeholders, including Congress, industry representatives, and advocacy groups, resulting in increased support for agency initiatives and successful advocacy for increased funding by 15%.
• Led and managed a high-performing team of staff members, providing guidance and support, resulting in a 20% improvement in team productivity and recognition from senior leadership for exceptional leadership skills.
• Stayed informed about current trends and emerging issues in the federal sector, attending conferences and professional development opportunities, resulting in the implementation of innovative strategies that improved program outcomes by 10% and received national recognition.
• Strategic Planning
• Policy Analysis
• Budget Management
• Interagency Collaboration
• Report Writing
• Stakeholder Engagement
• Team Leadership
• Knowledge of Federal Regulations
• Financial Management
• Program Development and Implementation
• Research and Analysis
• Communication Skills
• Problem-Solving Skills
• Project Management
• Negotiation Skills
• Decision-Making Skills
• Performance Management
• Knowledge of Current Trends in Federal Sector
• Advocacy Skills
• Organizational Skills
• Time Management Skills
• Conflict Resolution Skills
• Critical Thinking Skills
• Ability to Work Under Pressure
• Adaptability and Flexibility
• Attention to Detail
• Public Speaking Skills
• Relationship Building Skills
• Change Management Skills
• Risk Management Skills

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An official website of the United States government

Senior Program Manager for Stakeholder Services

This position is located at Consumer Financial Protection Bureau, Consumer Response and Education Division, Office of Consumer Response. The incumbent serves as an alter-ego of and reporting to the Section Chief of Stakeholder Services; contributes to and shares responsibility for the development and implementation of strategic objectives, policies, and priorities; and has the authority and responsibility to perform the duties of the Section Chief in their absence.

• Accepting applications

Open & closing dates

04/22/2024 to 04/30/2024

$169,238 - $255,000 per year

Pay scale & grade

1 vacancy in the following location:

• Washington, DC

Telework eligible

Yes—as determined by the agency policy.

Travel Required

Not required

Relocation expenses reimbursed

Appointment type.

Permanent -

Work schedule

Full-time -

Competitive

Promotion potential

Job family (series).

0301 Miscellaneous Administration And Program

Supervisory status

Security clearance, position sensitivity and risk.

Non-sensitive (NS)/Low Risk

Trust determination process

Credentialing

Announcement number

24-CFPB-124-MPA

Control number

This job is open to, internal to an agency.

Current federal employees of this agency.

Clarification from the agency

All candidates who are: Current Consumer Financial Protection Bureau internal agency employees who are qualifying as Status Eligibles or currently serving on a V.R.A appointment, or possess eligibility to be considered under Schedule A(u) disability; OR CTAP eligible.

• Assist in the development of Stakeholder Services Section strategic planning proposals, including outsourced contact center services initiatives, in close coordination with the Section Chief of Stakeholder Services as well as the Consumer Response Front Office to ensure strategic alignment and integration with the Section, Office, and Bureau strategic plans. With approval of the Section Chief and Assistant Director, define and manage the implementation roadmap as well as the overarching Stakeholder Services annual strategic plan to include outsourced contact center operations.
• Provide leadership and oversight of the Stakeholder Services Portal Operations and Complaint Handling Programs leadership, which are responsible for interfacing with companies as well as other external complaint and inquiry process stakeholders (e.g., congressional offices, state and federal agencies, and the White House), complex complaint routing to companies, referrals to prudential regulators, and handling of congressional complaint referrals.
• Hold Stakeholder Services vendors and their subcontractors accountable for meeting contractual objectives through effective program oversight and governance, which includes process adherence, quality of service, cost containment, service level performance, staffing, and other operational metrics to ensure return on investment.
• Assist in leadership of the Contact Center Services Program by ensuring holistic planning, inspection, reporting, and evaluation processes are in place to ensure vendor compliance with the contractual terms, including service level, customer satisfaction, privacy, and cost control.
• Lead continuous improvement efforts the Stakeholder Services Section by identifying opportunities to streamline operations, reduce costs, and effectively outsource and insource key functions and services to maximize the value of the contract to the Bureau. Provide data-driven recommendations and lead preparation of business cases that include clearly articulated problem and/or opportunity statements, objectives, scope, resources needed, and anticipated return on investment to the Bureau.
• Through subordinate leadership oversees the full life cycle of service design and product development activities including user experience research, quantitative and qualitative analysis, in order to develop strategies for meeting customer and stakeholder needs for new and enhanced services and tools, developing and rolling them out and measuring their effectiveness.

Requirements

Conditions of employment.

Key Requirements:

• Must be U.S. Citizen or U.S. National
• A one year probationary period may be required.
• A one year supervisory or managerial probationary period may be required. .
• Public Trust - Background Investigation will be required.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement.

CFPB uses an experience-based process to set pay for employees. Experience is evaluated and credited using the employee's résumé. To ensure that all of your prior work experience (e.g., internships, volunteer work, details, part-time, self-employment, secondary jobs, etc.) is considered and accounted for, please ensure that your résumé covers the following:

• your entire work history with specific start and end dates (MM-DD-YYYY) provided for each listed position
• hours worked per week for each position
• degrees and the dates conferred (MM-YYYY)

Part-time experience will be credited pro-rata based on a 40-hour work week, while work of 32 hours or more will be rounded up to full-time experience. If you have multiple positions that have overlapping start and/or end dates, only 40 hours of experience will be credited for a given work week. Refer to Resume Tips for more information on how to submit a comprehensive résumé. See information on our base pay ranges and salary structure.

This job does not have an education qualification requirement.

Additional information

• We may select from this announcement or any other source to fill one or more vacancies.
• This announcement may be used to fill like positions in other organizations within the Consumer Financial Protection Bureau
• This is a non-bargaining unit position.
• We offer opportunities for telework.
• We offer opportunities for flexible work schedules.
• Bureau employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at www.oge.gov. In addition, employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Consumer Financial Protection Bureau (5 CFR 9401), which, among other things, prohibit an employee or the employee's spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by the Bureau. Regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the Bureau ethics regulations and a summary of the regulations at www.consumerfinance.gov. Questions regarding these requirements and prohibitions should be directed to the Bureau Ethics Office at [email protected] .

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

• Managing Quality Results
• Managing Resources
• Demonstrating and Sharing Expertise

Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

• To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
• Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
• After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
• You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

Agency contact information

Applicant call center.

304-480-7300

[email protected]

Once the online application is submitted, you will receive an acknowledgement email that your submission was successful. We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request

Required Documents

How to apply, fair & transparent.

This job originated on www.usajobs.gov . For the full announcement and to apply, visit www.usajobs.gov/job/787351900 . Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

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Learn more about

Consumer Financial Protection Bureau

The Consumer Financial Protection Bureau was established by the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010. Our mission is to make markets for consumer financial products and services work for all consumers. Join us! We offer exciting, innovative, challenging, and rewarding opportunities. The Bureau is seeking exceptional leaders with the ability to lead and motivate a geographically dispersed and diverse workforce.

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Federal foreign office and federal ministry for economic cooperation and development on unrwa.

Joint statement on UNRWA by the Federal Foreign Office and the Federal Ministry for Economic Cooperation and Development (24 April)

We are pleased that the Independent Review Group set up by the United Nations and headed by former French Foreign Minister Catherine Colonna has now presented its report. UNRWA has stated that it will implement the recommendations in the report swiftly and comprehensively. In doing so, UNRWA will be building on measures already taken as a result of the allegations made by Israel. The German Government has engaged in-depth with the allegations made by Israel against UNRWA , liaising closely with the Israeli Government, the United Nations and other international donors. The recommendations in the Colonna report must now be implemented without delay. Particularly important are the strengthening of UNRWA ’s internal oversight – including through the secondment of international UN staff to this area – as well as improved external monitoring of project management, the ongoing regular sharing of UNRWA staff lists with the Israeli security authorities, and expanded internal training. The German Government expressly welcomes the important new role that Sigrid Kaag has taken on as the leading UN humanitarian coordinator for Gaza, and will do everything in its power to support her work. Against this backdrop and in parallel with these reforms, the German Government will shortly resume its cooperation with UNRWA in Gaza, as countries including Australia, Canada, Sweden and Japan have already done. Germany will liaise closely with its key international partners on the disbursement of further funding. UNRWA ’s short-term financing needs in Gaza are currently covered by existing funding. By resuming our acute cooperation, we are supporting the vital and currently irreplaceable role played by UNRWA in meeting the basic needs of the people in Gaza – since other international aid organisations, too, currently rely on UNRWA ’s operative structures there. The G7 reiterated on 19 April that UNRWA and other UN organisations must be in a position to completely fulfil their mandate to distribute humanitarian assistance in Gaza. In light of the ongoing humanitarian disaster in Gaza, this is more important than ever.

• Middle East conflict: Israel and the Palestine
• Palestinian territories
• Humanitarian assistance
• United Nations
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