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Social Media Use and Its Connection to Mental Health: A Systematic Review

Fazida karim.

1 Psychology, California Institute of Behavioral Neurosciences and Psychology, Fairfield, USA

2 Business & Management, University Sultan Zainal Abidin, Terengganu, MYS

Azeezat A Oyewande

3 Family Medicine, California Institute of Behavioral Neurosciences and Psychology, Fairfield, USA

4 Family Medicine, Lagos State Health Service Commission/Alimosho General Hospital, Lagos, NGA

Lamis F Abdalla

5 Internal Medicine, California Institute of Behavioral Neurosciences and Psychology, Fairfield, USA

Reem Chaudhry Ehsanullah

Safeera khan.

Social media are responsible for aggravating mental health problems. This systematic study summarizes the effects of social network usage on mental health. Fifty papers were shortlisted from google scholar databases, and after the application of various inclusion and exclusion criteria, 16 papers were chosen and all papers were evaluated for quality. Eight papers were cross-sectional studies, three were longitudinal studies, two were qualitative studies, and others were systematic reviews. Findings were classified into two outcomes of mental health: anxiety and depression. Social media activity such as time spent to have a positive effect on the mental health domain. However, due to the cross-sectional design and methodological limitations of sampling, there are considerable differences. The structure of social media influences on mental health needs to be further analyzed through qualitative research and vertical cohort studies.

Introduction and background

Human beings are social creatures that require the companionship of others to make progress in life. Thus, being socially connected with other people can relieve stress, anxiety, and sadness, but lack of social connection can pose serious risks to mental health [ 1 ].

Social media

Social media has recently become part of people's daily activities; many of them spend hours each day on Messenger, Instagram, Facebook, and other popular social media. Thus, many researchers and scholars study the impact of social media and applications on various aspects of people’s lives [ 2 ]. Moreover, the number of social media users worldwide in 2019 is 3.484 billion, up 9% year-on-year [ 3 - 5 ]. A statistic in Figure  1  shows the gender distribution of social media audiences worldwide as of January 2020, sorted by platform. It was found that only 38% of Twitter users were male but 61% were using Snapchat. In contrast, females were more likely to use LinkedIn and Facebook. There is no denying that social media has now become an important part of many people's lives. Social media has many positive and enjoyable benefits, but it can also lead to mental health problems. Previous research found that age did not have an effect but gender did; females were much more likely to experience mental health than males [ 6 , 7 ].

Impact on mental health

Mental health is defined as a state of well-being in which people understand their abilities, solve everyday life problems, work well, and make a significant contribution to the lives of their communities [ 8 ]. There is debated presently going on regarding the benefits and negative impacts of social media on mental health [ 9 , 10 ]. Social networking is a crucial element in protecting our mental health. Both the quantity and quality of social relationships affect mental health, health behavior, physical health, and mortality risk [ 9 ]. The Displaced Behavior Theory may help explain why social media shows a connection with mental health. According to the theory, people who spend more time in sedentary behaviors such as social media use have less time for face-to-face social interaction, both of which have been proven to be protective against mental disorders [ 11 , 12 ]. On the other hand, social theories found how social media use affects mental health by influencing how people view, maintain, and interact with their social network [ 13 ]. A number of studies have been conducted on the impacts of social media, and it has been indicated that the prolonged use of social media platforms such as Facebook may be related to negative signs and symptoms of depression, anxiety, and stress [ 10 - 15 ]. Furthermore, social media can create a lot of pressure to create the stereotype that others want to see and also being as popular as others.

The need for a systematic review

Systematic studies can quantitatively and qualitatively identify, aggregate, and evaluate all accessible data to generate a warm and accurate response to the research questions involved [ 4 ]. In addition, many existing systematic studies related to mental health studies have been conducted worldwide. However, only a limited number of studies are integrated with social media and conducted in the context of social science because the available literature heavily focused on medical science [ 6 ]. Because social media is a relatively new phenomenon, the potential links between their use and mental health have not been widely investigated.

This paper attempt to systematically review all the relevant literature with the aim of filling the gap by examining social media impact on mental health, which is sedentary behavior, which, if in excess, raises the risk of health problems [ 7 , 9 , 12 ]. This study is important because it provides information on the extent of the focus of peer review literature, which can assist the researchers in delivering a prospect with the aim of understanding the future attention related to climate change strategies that require scholarly attention. This study is very useful because it provides information on the extent to which peer review literature can assist researchers in presenting prospects with a view to understanding future concerns related to mental health strategies that require scientific attention. The development of the current systematic review is based on the main research question: how does social media affect mental health?

Research strategy

The research was conducted to identify studies analyzing the role of social media on mental health. Google Scholar was used as our main database to find the relevant articles. Keywords that were used for the search were: (1) “social media”, (2) “mental health”, (3) “social media” AND “mental health”, (4) “social networking” AND “mental health”, and (5) “social networking” OR “social media” AND “mental health” (Table  1 ).

Out of the results in Table  1 , a total of 50 articles relevant to the research question were selected. After applying the inclusion and exclusion criteria, duplicate papers were removed, and, finally, a total of 28 articles were selected for review (Figure  2 ).

PRISMA, Preferred Reporting Items for Systematic Reviews and Meta-Analyses

Inclusion and exclusion criteria

Peer-reviewed, full-text research papers from the past five years were included in the review. All selected articles were in English language and any non-peer-reviewed and duplicate papers were excluded from finally selected articles.

Of the 16 selected research papers, there were a research focus on adults, gender, and preadolescents [ 10 - 19 ]. In the design, there were qualitative and quantitative studies [ 15 , 16 ]. There were three systematic reviews and one thematic analysis that explored the better or worse of using social media among adolescents [ 20 - 23 ]. In addition, eight were cross-sectional studies and only three were longitudinal studies [ 24 - 29 ].The meta-analyses included studies published beyond the last five years in this population. Table  2  presents a selection of studies from the review.

IGU, internet gaming disorder; PSMU, problematic social media use

This study has attempted to systematically analyze the existing literature on the effect of social media use on mental health. Although the results of the study were not completely consistent, this review found a general association between social media use and mental health issues. Although there is positive evidence for a link between social media and mental health, the opposite has been reported.

For example, a previous study found no relationship between the amount of time spent on social media and depression or between social media-related activities, such as the number of online friends and the number of “selfies”, and depression [ 29 ]. Similarly, Neira and Barber found that while higher investment in social media (e.g. active social media use) predicted adolescents’ depressive symptoms, no relationship was found between the frequency of social media use and depressed mood [ 28 ].

In the 16 studies, anxiety and depression were the most commonly measured outcome. The prominent risk factors for anxiety and depression emerging from this study comprised time spent, activity, and addiction to social media. In today's world, anxiety is one of the basic mental health problems. People liked and commented on their uploaded photos and videos. In today's age, everyone is immune to the social media context. Some teens experience anxiety from social media related to fear of loss, which causes teens to try to respond and check all their friends' messages and messages on a regular basis.

On the contrary, depression is one of the unintended significances of unnecessary use of social media. In detail, depression is limited not only to Facebooks but also to other social networking sites, which causes psychological problems. A new study found that individuals who are involved in social media, games, texts, mobile phones, etc. are more likely to experience depression.

The previous study found a 70% increase in self-reported depressive symptoms among the group using social media. The other social media influence that causes depression is sexual fun [ 12 ]. The intimacy fun happens when social media promotes putting on a facade that highlights the fun and excitement but does not tell us much about where we are struggling in our daily lives at a deeper level [ 28 ]. Another study revealed that depression and time spent on Facebook by adolescents are positively correlated [ 22 ]. More importantly, symptoms of major depression have been found among the individuals who spent most of their time in online activities and performing image management on social networking sites [ 14 ].

Another study assessed gender differences in associations between social media use and mental health. Females were found to be more addicted to social media as compared with males [ 26 ]. Passive activity in social media use such as reading posts is more strongly associated with depression than doing active use like making posts [ 23 ]. Other important findings of this review suggest that other factors such as interpersonal trust and family functioning may have a greater influence on the symptoms of depression than the frequency of social media use [ 28 , 29 ].

Limitation and suggestion

The limitations and suggestions were identified by the evidence involved in the study and review process. Previously, 7 of the 16 studies were cross-sectional and slightly failed to determine the causal relationship between the variables of interest. Given the evidence from cross-sectional studies, it is not possible to conclude that the use of social networks causes mental health problems. Only three longitudinal studies examined the causal relationship between social media and mental health, which is hard to examine if the mental health problem appeared more pronounced in those who use social media more compared with those who use it less or do not use at all [ 19 , 20 , 24 ]. Next, despite the fact that the proposed relationship between social media and mental health is complex, a few studies investigated mediating factors that may contribute or exacerbate this relationship. Further investigations are required to clarify the underlying factors that help examine why social media has a negative impact on some peoples’ mental health, whereas it has no or positive effect on others’ mental health.

Conclusions

Social media is a new study that is rapidly growing and gaining popularity. Thus, there are many unexplored and unexpected constructive answers associated with it. Lately, studies have found that using social media platforms can have a detrimental effect on the psychological health of its users. However, the extent to which the use of social media impacts the public is yet to be determined. This systematic review has found that social media envy can affect the level of anxiety and depression in individuals. In addition, other potential causes of anxiety and depression have been identified, which require further exploration.

The importance of such findings is to facilitate further research on social media and mental health. In addition, the information obtained from this study can be helpful not only to medical professionals but also to social science research. The findings of this study suggest that potential causal factors from social media can be considered when cooperating with patients who have been diagnosed with anxiety or depression. Also, if the results from this study were used to explore more relationships with another construct, this could potentially enhance the findings to reduce anxiety and depression rates and prevent suicide rates from occurring.

The content published in Cureus is the result of clinical experience and/or research by independent individuals or organizations. Cureus is not responsible for the scientific accuracy or reliability of data or conclusions published herein. All content published within Cureus is intended only for educational, research and reference purposes. Additionally, articles published within Cureus should not be deemed a suitable substitute for the advice of a qualified health care professional. Do not disregard or avoid professional medical advice due to content published within Cureus.

The authors have declared that no competing interests exist.

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Science News

Social media harms teens’ mental health, mounting evidence shows. what now.

Understanding what is going on in teens’ minds is necessary for targeted policy suggestions

Most teens use social media, often for hours on end. Some social scientists are confident that such use is harming their mental health. Now they want to pinpoint what explains the link.

Carol Yepes/Getty Images

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By Sujata Gupta

February 20, 2024 at 7:30 am

In January, Mark Zuckerberg, CEO of Facebook’s parent company Meta, appeared at a congressional hearing to answer questions about how social media potentially harms children. Zuckerberg opened by saying: “The existing body of scientific work has not shown a causal link between using social media and young people having worse mental health.”

But many social scientists would disagree with that statement. In recent years, studies have started to show a causal link between teen social media use and reduced well-being or mood disorders, chiefly depression and anxiety.

Ironically, one of the most cited studies into this link focused on Facebook.

Researchers delved into whether the platform’s introduction across college campuses in the mid 2000s increased symptoms associated with depression and anxiety. The answer was a clear yes , says MIT economist Alexey Makarin, a coauthor of the study, which appeared in the November 2022 American Economic Review . “There is still a lot to be explored,” Makarin says, but “[to say] there is no causal evidence that social media causes mental health issues, to that I definitely object.”

The concern, and the studies, come from statistics showing that social media use in teens ages 13 to 17 is now almost ubiquitous. Two-thirds of teens report using TikTok, and some 60 percent of teens report using Instagram or Snapchat, a 2022 survey found. (Only 30 percent said they used Facebook.) Another survey showed that girls, on average, allot roughly 3.4 hours per day to TikTok, Instagram and Facebook, compared with roughly 2.1 hours among boys. At the same time, more teens are showing signs of depression than ever, especially girls ( SN: 6/30/23 ).

As more studies show a strong link between these phenomena, some researchers are starting to shift their attention to possible mechanisms. Why does social media use seem to trigger mental health problems? Why are those effects unevenly distributed among different groups, such as girls or young adults? And can the positives of social media be teased out from the negatives to provide more targeted guidance to teens, their caregivers and policymakers?

“You can’t design good public policy if you don’t know why things are happening,” says Scott Cunningham, an economist at Baylor University in Waco, Texas.

Increasing rigor

Concerns over the effects of social media use in children have been circulating for years, resulting in a massive body of scientific literature. But those mostly correlational studies could not show if teen social media use was harming mental health or if teens with mental health problems were using more social media.

Moreover, the findings from such studies were often inconclusive, or the effects on mental health so small as to be inconsequential. In one study that received considerable media attention, psychologists Amy Orben and Andrew Przybylski combined data from three surveys to see if they could find a link between technology use, including social media, and reduced well-being. The duo gauged the well-being of over 355,000 teenagers by focusing on questions around depression, suicidal thinking and self-esteem.

Digital technology use was associated with a slight decrease in adolescent well-being , Orben, now of the University of Cambridge, and Przybylski, of the University of Oxford, reported in 2019 in Nature Human Behaviour . But the duo downplayed that finding, noting that researchers have observed similar drops in adolescent well-being associated with drinking milk, going to the movies or eating potatoes.

Holes have begun to appear in that narrative thanks to newer, more rigorous studies.

In one longitudinal study, researchers — including Orben and Przybylski — used survey data on social media use and well-being from over 17,400 teens and young adults to look at how individuals’ responses to a question gauging life satisfaction changed between 2011 and 2018. And they dug into how the responses varied by gender, age and time spent on social media.

Social media use was associated with a drop in well-being among teens during certain developmental periods, chiefly puberty and young adulthood, the team reported in 2022 in Nature Communications . That translated to lower well-being scores around ages 11 to 13 for girls and ages 14 to 15 for boys. Both groups also reported a drop in well-being around age 19. Moreover, among the older teens, the team found evidence for the Goldilocks Hypothesis: the idea that both too much and too little time spent on social media can harm mental health.

“There’s hardly any effect if you look over everybody. But if you look at specific age groups, at particularly what [Orben] calls ‘windows of sensitivity’ … you see these clear effects,” says L.J. Shrum, a consumer psychologist at HEC Paris who was not involved with this research. His review of studies related to teen social media use and mental health is forthcoming in the Journal of the Association for Consumer Research.

Cause and effect

That longitudinal study hints at causation, researchers say. But one of the clearest ways to pin down cause and effect is through natural or quasi-experiments. For these in-the-wild experiments, researchers must identify situations where the rollout of a societal “treatment” is staggered across space and time. They can then compare outcomes among members of the group who received the treatment to those still in the queue — the control group.

That was the approach Makarin and his team used in their study of Facebook. The researchers homed in on the staggered rollout of Facebook across 775 college campuses from 2004 to 2006. They combined that rollout data with student responses to the National College Health Assessment, a widely used survey of college students’ mental and physical health.

The team then sought to understand if those survey questions captured diagnosable mental health problems. Specifically, they had roughly 500 undergraduate students respond to questions both in the National College Health Assessment and in validated screening tools for depression and anxiety. They found that mental health scores on the assessment predicted scores on the screenings. That suggested that a drop in well-being on the college survey was a good proxy for a corresponding increase in diagnosable mental health disorders. 

Compared with campuses that had not yet gained access to Facebook, college campuses with Facebook experienced a 2 percentage point increase in the number of students who met the diagnostic criteria for anxiety or depression, the team found.

When it comes to showing a causal link between social media use in teens and worse mental health, “that study really is the crown jewel right now,” says Cunningham, who was not involved in that research.

A need for nuance

The social media landscape today is vastly different than the landscape of 20 years ago. Facebook is now optimized for maximum addiction, Shrum says, and other newer platforms, such as Snapchat, Instagram and TikTok, have since copied and built on those features. Paired with the ubiquity of social media in general, the negative effects on mental health may well be larger now.

Moreover, social media research tends to focus on young adults — an easier cohort to study than minors. That needs to change, Cunningham says. “Most of us are worried about our high school kids and younger.” 

And so, researchers must pivot accordingly. Crucially, simple comparisons of social media users and nonusers no longer make sense. As Orben and Przybylski’s 2022 work suggested, a teen not on social media might well feel worse than one who briefly logs on. 

Researchers must also dig into why, and under what circumstances, social media use can harm mental health, Cunningham says. Explanations for this link abound. For instance, social media is thought to crowd out other activities or increase people’s likelihood of comparing themselves unfavorably with others. But big data studies, with their reliance on existing surveys and statistical analyses, cannot address those deeper questions. “These kinds of papers, there’s nothing you can really ask … to find these plausible mechanisms,” Cunningham says.

One ongoing effort to understand social media use from this more nuanced vantage point is the SMART Schools project out of the University of Birmingham in England. Pedagogical expert Victoria Goodyear and her team are comparing mental and physical health outcomes among children who attend schools that have restricted cell phone use to those attending schools without such a policy. The researchers described the protocol of that study of 30 schools and over 1,000 students in the July BMJ Open.

Goodyear and colleagues are also combining that natural experiment with qualitative research. They met with 36 five-person focus groups each consisting of all students, all parents or all educators at six of those schools. The team hopes to learn how students use their phones during the day, how usage practices make students feel, and what the various parties think of restrictions on cell phone use during the school day.

Talking to teens and those in their orbit is the best way to get at the mechanisms by which social media influences well-being — for better or worse, Goodyear says. Moving beyond big data to this more personal approach, however, takes considerable time and effort. “Social media has increased in pace and momentum very, very quickly,” she says. “And research takes a long time to catch up with that process.”

Until that catch-up occurs, though, researchers cannot dole out much advice. “What guidance could we provide to young people, parents and schools to help maintain the positives of social media use?” Goodyear asks. “There’s not concrete evidence yet.”

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• Published: 28 July 2023

Research agenda to engage citizens in science through social media communicative observations

• Esther Oliver 1 ,
• Gisela Redondo-Sama 2 ,
• Ane López de Aguileta 3 &
• Ana Burgues-Freitas   ORCID: orcid.org/0000-0002-0167-6489 4  

Humanities and Social Sciences Communications volume  10 , Article number:  447 ( 2023 ) Cite this article

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• Cultural and media studies
• Science, technology and society

Social media has expanded the possibilities for citizens around the world to share knowledge and interact about scientific advancements, facilitating to raise public awareness of and interest in science. Amidst this context, scientists in all disciplines are intensifying the use of social media as a data source to capture what citizens express about their achievements, beyond dissemination purposes. Content analysis is the generalised method used by researchers to explore the interactions of citizens in social media about science. In this commentary paper, we explore the social media communicative observations as an emerging technique in the social media analytics to include the communicative dimension of science in the analysis of interactions between scientists and citizens. The implications to empower dialogically the social media communities interested in science are shared.

Introduction

The expansion of the use of social media to communicate science has been incorporated by the scientific community in very diverse fields of knowledge (Al-Daihani et al., 2018 ; Buckarma et al., 2017 ; Osterrieder, 2013 ). For instance, in cardiovascular research, Lee et al. ( 2021 ) illustrate that Twitter can contribute to improve heart health and care, and the benefits of science dissemination for researchers. Furthermore, the research contributes to a more inclusive communication of science through social media, as it facilitates to reach audiences culturally and socially diverse, increasing the opportunities for vulnerable groups to have access to scientific results (FECYT, 2022 ).

The dissemination of research results through social media is very common but the increase of dialogue between scientists and social media users has pushed the design of research methodologies to capture the quantity and quality of interactions occurring between the world of science and citizens´ realities. In this arena, the content analysis has been the generalised method to explore this dimension of the scientific activity. However, the existing interactions between scientists and social media users require new advancements to achieve real engagement of citizens in science (Pulido Rodriguez et al., 2021 ).

This commentary paper focuses on the social media communicative observations as an emerging technique in social media analytics to include the communicative dimension of science in the analysis of interactions between scientists and citizens. On the basis of the protocol on Social Media Analytics elaborated in the Allinteract project (Flecha and Pulido, 2021 ), the aim of this commentary paper is to provide guidance and concrete steps on how to develop social media communicative observations to reduce the gap between science and society.

Framework for social media communicative observations

The Allinteract Social Media Analytics Protocol is the framework that defines the steps to collect and analyse data for the successful design and implementation of social media communicative observations. It is important to highlight that the protocol is based on the following criteria: credibility, transferability, dependability, and confirmability (Korstjens and Moser, 2018 ), and its influence has reached international audiences (Flecha and Pulido, 2021 ; Puigvert et al., 2022 , Pulido Rodriguez et al., 2021 ). Furthermore, one of the most relevant features of the protocol is the possibility for researchers to include the voices of social media users in an equalitarian dialogue that overcomes the hierarchies between scientists and citizens. The protocol integrates the communicative methodology of research (Flecha and Soler, 2014 ; Gómez et al., 2011 ), which has been developed seeking to move beyond traditional dualisms in social sciences research, such as subject/object or structure/individual. Thus, the communicative methodology allows the design and implementation of the analysis of social interactions, including the ones in social media. It enables research teams to build knowledge about research topics considering the contributions from the academia and the social agents.

Recommendations for a research agenda to capture interactions between researchers and social media users through social media communicative observations

The social media communicative observations can inspire researchers to capture how citizens are engaged in their scientific advancements. In this vein, the Allitneract project was selected by the European Commission ( 2020 ) with a twofold aim: to create new knowledge on how to transform potential citizen participation in science into actual engagement and to unveil new ways to engage societal actors in science, including those who have traditionally been excluded from, like young citizens and vulnerable groups. The recommendations and steps shared in what follows are based on the novel contributions of the project.

Step 1. Selecting social media and keywords, with inclusion and exclusion criteria .

The use of social media can vary from country to country, but it is important to select the most appropriate ones considering the type of interactions that we, as researchers, want to explore. The social media communicative observations can be applied to any social media (Facebook, Twitter, Reddit, Instagram, TikTok…) and its selection depends on the target groups to explore. However, the initial recommendation for the social media communicative observations is to select Facebook and Reddit (subreddit), as they are platforms where dialogue and interactions instead of images or videos play a key role. For each social media, there is a selection of keywords to guide the search. Diverse criteria can be used to include or exclude Facebook and subreddit communities because not all segments of the population debate all social media. When selecting the groups, this aspect should be considered. For instance, if young people and vulnerable groups are at the core of our interest in the analysis of interactions between researchers and social media users, the selected Facebook public groups and subreddits may have these groups. Aspects such as the representation of diverse ages, genders, academic levels, or cultural backgrounds can also be added. The representation of different countries or the number of users/members in each social media can be also incorporated.

Step 2. Obtaining informed consents .

The responsible of the ethics committee contacts the administrators of the Facebook and subreddit groups to explain the objectives of the social media communicative observation. If a group administrator does not respond within a timeframe of 5 days, does not approve consent, or declines participation, the data collection and analysis cannot be developed. Then, the following group from a predefined list shall be selected and contacted and the process starts again. When the proposal for social media communicative observation is approved, the group administrators inform the members of the Facebook and subreddit groups and ask for their consent. The group administrator is not allowed to provide consent to the individual participants in the group. Prior to collecting data, researchers distribute consent forms to group members who express their willingness to participate in the social media communicative observation.

Step 3. Introducing scientific evidence .

The scientific evidence on the selected research topic shall be introduced in each group every week, ensuring that the language is understandable and written for a non-specialised audience. Therefore, the discussion is shared in the natural language of users to foster citizens’ participation. The planning to share evidence implies that at least one statement of scientific evidence per week is included in each group, but if group members and the administrator agree, up to 3 statements per week may be shared. The role of the administrators is to avoid that offensive or sensitive messages are posted in the group, and corrective measures can be considered if researchers identify that the administrator is adopting the suggestions shared for skewing the results.

Step 4. Communicative observation of the interactions among users .

This is one of the crucial steps to achieve a successful analysis of social media communicative observations. It implies that researchers interact with users and enter discussions with them about the scientific evidence shared in the group. The role of the researchers implies the monitoring of how users’ interactions change after having introduced scientific data (e.g., use of scientific arguments in the debate), as well as the correlation between evidence mentioning and participation in scientific research (e.g., number of users participating in the debate).

Step 5. Extracting data .

The suggested programmes for the extraction of data are PYTHON and NVIVO. According to step 2, only interactions among users who have provided their consent are monitored and analysed.

Step 6. Anonymizing data .

Based on step 2, all data is anonymized to follow the corresponding General Data Protection Regulations and Terms and Conditions of each social network (Facebook and REDDIT).

Step 7. Data analysis .

The analysis of data can combine predefined categories with those categories that emerged during the process. The initial categories can emerge from concrete topics, for instance, the following ones:

How citizens’ benefit from scientific research.

Citizen awareness of the impact of scientific research.

Awareness-raising initiatives succeeding at engaging citizens in scientific participation, including the Open Access movement.

Awareness-raising actions that foster the recruitment of new talent in sciences.

Policies that promote awareness-raising actions and citizen engagement in science.

A communicative analysis is conducted.

It is important to mention that new inductive categories may be introduced from the analysis, and they are defined through consensus among different researchers. During this process, the researcher proposes and shares the emerging categories with other researchers. Then, researchers analyse each message collaboratively and dialogically, building agreements to make the most of the identified interactions. An analysis of the correlation is then conducted between awareness of the social impact of research and engagement in science on the previous selection of individuals. This analysis can take as variables “citizen awareness of the social impact of research” and “citizen engagement in science”. The correlation between both variables shall be crossed using R. Since both variables are nominal and dichotomic, Phi, Cramer’s V, and the Contingency coefficient shall be selected. To observe directionality, Lambda, Goodman and Kruskal’s Tau and the Uncertainty coefficient shall be used.

What´s next?

The social media communicative observations contribute to define in a concrete and coherent manner how researchers can enter dialogue with social media users. The type of analysis using this procedure is in the initial stages but, in the coming years, it is expected to see an expansion of its use. This is coherent and aligned with the need for dialogue between science and society, which implies not just sharing research results but to include peoples’ voices in social media research. In societies in which there are increasing claims to empower the communities in authentic dialogical processes (Flecha, 2022 ), science becomes an outstanding role model in the field.

As outlined in different scientific domains, research agendas require co-creation, deliberative processes, and dialogue between scientists and citizens (Foulds et al., 2022 ; Hilverda et al., 2021 ). In this vein, this research agenda to engage citizens in science through social media communicative observations has the inclusion of the voices of social media users into research as a principle. This principle will guide the future research process in social media communicative observations, creating and ensuring that dialogue underlines and features the data collection and analysis. The research agenda to engage citizens in science through social media communicative observations is expected to generate analysis that strength the knowledge and insights about what citizens discuss regarding scientific evidence in social media. In the future, we expect to obtain an accurate analysis of the dialogues in social media beyond the ones obtained from big data. Recent investigations show that social media analysis use to focus on narrowed areas, for instance, the COVID-19 pandemic (Albrecht et al., 2022 ; Pulido et al., 2020 ). They provide insights related to the indicators of the Sustainable Development Goals defined by the United Nations (UN, 2017 ). In this vein, the areas of concern around the research on social media communicative observations will provide evidence of the main concerns of citizens, such as health, employment, or education. The Allinteract protocol focuses on gender and education but emerging topics of interest for citizens will merge.

The interest of citizens in science exists, the aim of researchers to reach diverse audiences also exists, and the emerging ways to enter into dialogue and interact about scientific evidence grow (Díez-Palomar et al., 2022 ; Pare Toe et al., 2022 ). The challenge is to think outside the box to achieve equalitarian dialogues and interactions to empower citizens and communities not only to participate in science but also to influence the solutions that researchers seek to achieve.

To finalise this commentary paper, we would like to bring back to our memories the words that Stanley Cohen told Rita Levi-Montalcini linked to their collaboration in science: “You and I are good, but together we are wonderful” (Levi-Montalcini R, 1988 ). They were both awarded the Nobel Prize in Physiology or Medicine in 1986 for the isolation of nerve growth factor and the discovery of epidermal growth factor. Some decades afterward, the challenge of engaging non-professionals in scientific research is aligned with the spirit of Cohen´s words because researchers can co-create novel perspectives linked to social media research together with citizens in meaningful and “wonderful” ways. The inspiring advancements as the social media communicative observations can make a difference to further explore public involvement in research.

Data availability

Data sharing is not applicable to this research as no data were generated or analysed.

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Acknowledgements

This article draws on the knowledge created by the coordinator of the H2020 project ALLINTERACT: Widening and diversifying citizen engagement in science. This project was selected and funded by the European Commission under Grant Agreement No. 872396. This work was funded by ALLINTERACT, Widening and Diversifying Citizen Engagement in Science (European Commission, Horizon 2020) under grant agreement No 872396. This work was supported by the European Social Fund and the Spanish Agency of Research under Ramon y Cajal grant number RYC2018-025860-I.

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Oliver, E., Redondo-Sama, G., de Aguileta, A.L. et al. Research agenda to engage citizens in science through social media communicative observations. Humanit Soc Sci Commun 10 , 447 (2023). https://doi.org/10.1057/s41599-023-01954-x

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The future of social media in marketing

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• Published: 12 October 2019
• Volume 48 , pages 79–95, ( 2020 )

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Social media allows people to freely interact with others and offers multiple ways for marketers to reach and engage with consumers. Considering the numerous ways social media affects individuals and businesses alike, in this article, the authors focus on where they believe the future of social media lies when considering marketing-related topics and issues. Drawing on academic research, discussions with industry leaders, and popular discourse, the authors identify nine themes, organized by predicted imminence (i.e., the immediate, near, and far futures), that they believe will meaningfully shape the future of social media through three lenses: consumer, industry, and public policy. Within each theme, the authors describe the digital landscape, present and discuss their predictions, and identify relevant future research directions for academics and practitioners.

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Introduction

Social media is used by billions of people around the world and has fast become one of the defining technologies of our time. Facebook, for example, reported having 2.38 billion monthly active users and 1.56 billion daily active users as of March 31, 2019 (Facebook 2019 ). Globally, the total number of social media users is estimated to grow to 3.29 billion users in 2022, which will be 42.3% of the world’s population (eMarketer 2018 ). Given the massive potential audience available who are spending many hours a day using social media across the various platforms, it is not surprising that marketers have embraced social media as a marketing channel. Academically, social media has also been embraced, and an extensive body of research on social media marketing and related topics, such as online word of mouth (WOM) and online networks, has been developed. Despite what academics and practitioners have studied and learned over the last 15–20 years on this topic, due to the fast-paced and ever-changing nature of social media—and how consumers use it—the future of social media in marketing might not be merely a continuation of what we have already seen. Therefore, we ask a pertinent question, what is the future of social media in marketing?

Addressing this question is the goal of this article. It is important to consider the future of social media in the context of consumer behavior and marketing, since social media has become a vital marketing and communications channel for businesses, organizations and institutions alike, including those in the political sphere. Moreover, social media is culturally significant since it has become, for many, the primary domain in which they receive vast amounts of information, share content and aspects of their lives with others, and receive information about the world around them (even though that information might be of questionable accuracy). Vitally, social media is always changing. Social media as we know it today is different than even a year ago (let alone a decade ago), and social media a year from now will likely be different than now. This is due to constant innovation taking place on both the technology side (e.g., by the major platforms constantly adding new features and services) and the user/consumer side (e.g., people finding new uses for social media) of social media.

What is social media?

Definitionally, social media can be thought of in a few different ways. In a practical sense, it is a collection of software-based digital technologies—usually presented as apps and websites—that provide users with digital environments in which they can send and receive digital content or information over some type of online social network. In this sense, we can think of social media as the major platforms and their features, such as Facebook, Instagram, and Twitter. We can also in practical terms of social media as another type of digital marketing channel that marketers can use to communicate with consumers through advertising. But we can also think of social media more broadly, seeing it less as digital media and specific technology services, and more as digital places where people conduct significant parts of their lives. From this perspective, it means that social media becomes less about the specific technologies or platforms, and more about what people do in these environments. To date, this has tended to be largely about information sharing, and, in marketing, often thought of as a form of (online) word of mouth (WOM).

Building on these definitional perspectives, and thinking about the future, we consider social media to be a technology-centric—but not entirely technological—ecosystem in which a diverse and complex set of behaviors, interactions, and exchanges involving various kinds of interconnected actors (individuals and firms, organizations, and institutions) can occur. Social media is pervasive, widely used, and culturally relevant. This definitional perspective is deliberately broad because we believe that social media has essentially become almost anything—content, information, behaviors, people, organizations, institutions—that can exist in an interconnected, networked digital environment where interactivity is possible. It has evolved from being simply an online instantiation of WOM behaviors and content/information creation and sharing. It is pervasive across societies (and geographic borders) and culturally prominent at both local and global levels.

Throughout the paper we consider many of the definitional and phenomenological aspects described above and explore their implications for consumers and marketing in order to address our question about the future of marketing-related social media. By drawing on academic research, discussions with industry leaders, popular discourse, and our own expertise, we present and discuss a framework featuring nine themes that we believe will meaningfully shape the future of social media in marketing. These themes by no means represent a comprehensive list of all emerging trends in the social media domain and include aspects that are both familiar in extant social media marketing literature (e.g., online WOM, engagement, and user-generated content) and emergent (e.g., sensory considerations in human-computer interaction and new types of unstructured data, including text, audio, images, and video). The themes we present were chosen because they capture important changes in the social media space through the lenses of important stakeholders, including consumers, industry/practice, and public policy.

In addition to describing the nature and consequences of each theme, we identify research directions that academics and practitioners may wish to explore. While it is infeasible to forecast precisely what the future has in store or to project these on a specific timeline, we have organized the emergent themes into three time-progressive waves, according to imminence of impact (i.e., the immediate, near, and far future). Before presenting our framework for the future of social media in marketing and its implications for research (and practice and policy), we provide a brief overview of where social media currently stands as a major media and marketing channel.

Social media at present

The current social media landscape has two key aspects to it. First are the platforms—major and minor, established and emerging—that provide the underlying technologies and business models making up the industry and ecosystem. Second are the use cases; i.e., how various kinds of people and organizations are using these technologies and for what purposes.

The rise of social media, and the manner in which it has impacted both consumer behavior and marketing practice, has largely been driven by the platforms themselves. Some readers might recall the “early days” of social media where social networking sites such as MySpace and Friendster were popular. These sites were precursors to Facebook and everything else that has developed over the last decade. Alongside these platforms, we continue to have other forms of social media such as messaging (which started with basic Internet Relay Chat services in the 1990s and the SMS text messaging built into early digital mobile telephone standards in the 2000s), and asynchronous online conversations arranged around specific topics of interest (e.g., threaded discussion forums, subreddits on Reddit). More recently, we have seen the rise of social media platforms where images and videos replace text, such as Instagram and Snapchat.

Across platforms, historically and to the present day, the dominant business model has involved monetization of users (audiences) by offering advertising services to anyone wishing to reach those audiences with digital content and marketing communications. Prior research has examined the usefulness of social media (in its various forms) for marketing purposes. For example, work by Trusov et al. ( 2009 ) and Stephen and Galak ( 2012 ) demonstrated that certain kinds of social interactions that now happen on social media (e.g., “refer a friend” features and discussions in online communities) can positively affect important marketing outcomes such as new customer acquisition and sales. More recently, the value of advertising on social media continues to be explored (e.g., Gordon et al. 2019 ), as well as how it interacts with other forms of media such as television (e.g., Fossen and Schweidel 2016 , 2019 ) and affects new product adoption through diffusion of information mechanisms (e.g., Hennig-Thurau et al. 2015 ).

Although the rise (and fall) of various kinds of social media platforms has been important for understanding the social media landscape, our contention is that understanding the current situation of social media, at least from a marketing perspective, lies more in what the users do on these platforms than the technologies or services offered by these platforms. Presently, people around the world use social media in its various forms (e.g., news feeds on Facebook and Twitter, private messaging on WhatsApp and WeChat, and discussion forums on Reddit) for a number of purposes. These can generally be categorized as (1) digitally communicating and socializing with known others, such as family and friends, (2) doing the same but with unknown others but who share common interests, and (3) accessing and contributing to digital content such as news, gossip, and user-generated product reviews.

All of these use cases are essentially WOM in one form or another. This, at least, is how marketing scholars have mainly characterized social media, as discussed by Lamberton and Stephen ( 2016 ). Indeed, online WOM has been—and, we contend, will continue to be—important in marketing (e.g., in the meta-analysis by Babić Rosario et al. 2016 the authors found, on average, a positive correlation between online WOM and sales). The present perspective on social media is that people use it for creating, accessing, and spreading information via WOM to various types of others, be it known “strong ties” or “weak ties” in their networks or unknown “strangers.” Some extant research has looked at social media from the WOM perspective of the consequences of the transmission of WOM (e.g., creating a Facebook post or tweeting) on others (e.g., Herhausen et al. 2019 ; Stephen and Lehmann 2016 ), the impact of the type of WOM content shared on others’ behavior (e.g., Villarroel Ordenes et al. 2017 ; Villarroel Ordenes et al. 2018 ), and on the motivations that drive consumer posting on social media, including considerations of status and self-presentation (e.g., Grewal et al. 2019 ; Hennig-Thurau et al. 2004 ; Hollenbeck and Kaikati 2012 ; Toubia and Stephen 2013 ; Wallace et al. 2014 ).

While this current characterization of WOM appears reasonable, it considers social media only from a communications perspective (and as a type of media channel). However, as social media matures, broader social implications emerge. To appropriately consider the future, we must expand our perspective beyond the narrow communicative aspects of social media and consider instead how consumers might use it. Hence, in our vision for the future of social media in marketing in the following sections, we attempt to present a more expansive perspective of what social media is (and will become) and explain why this perspective is relevant to marketing research and practice.

Overview of framework for the future of social media in marketing

In the following sections we present a framework for the immediate, near, and far future of social media in marketing when considering various relevant stakeholders. Themes in the immediate future represent those which already exist in the current marketplace, and that we believe will continue shaping the social media landscape. The near future section examines trends that have shown early signs of manifesting, and that we believe will meaningfully alter the social media landscape in the imminent future. Finally, themes designated as being in the far future represent more speculative projections that we deem capable of long-term influence on the future of social media. The next sections delve into each of the themes in Table 1 , organized around the predicted imminence of these theme’s importance to marketing (i.e., the immediate, near, and far futures).

The immediate future

To begin our discussion on the direction of social media, in this section, we highlight three themes that have surfaced in the current environment that we believe will continue to shape the social media landscape in the immediate future. These themes—omni-social presence, the rise of influencers, and trust and privacy concerns—reflect the ever-changing digital and social media landscape that we presently face. We believe that these different areas will influence a number of stakeholders such as individual social media users, firms and brands that utilize social media, and public policymakers (e.g., governments, regulators).

Omni-social presence

In its early days, social media activity was mostly confined to designated social media platforms such as Facebook and Twitter (or their now-defunct precursors). However, a proliferation of websites and applications that primarily serve separate purposes have capitalized on the opportunity to embed social media functionality into their interfaces. Similarly, all major mobile and desktop operating systems have in-built social media integration (e.g., sharing functions built into Apple’s iOS). This has made social media pervasive and ubiquitous—and perhaps even omnipotent—and has extended the ecosystem beyond dedicated platforms.

Accordingly, consumers live in a world in which social media intersects with most aspects of their lives through digitally enabled social interactivity in such domains as travel (e.g., TripAdvisor), work (e.g., LinkedIn), food (e.g., Yelp), music (e.g., Spotify), and more. At the same time, traditional social media companies have augmented their platforms to provide a broader array of functionalities and services (e.g., Facebook’s marketplace, Chowdry 2018 ; WeChat’s payment system, Cheng 2017 ). These bidirectional trends suggest that the modern-day consumer is living in an increasingly “omni-social” world.

From a marketing perspective, the “omni-social” nature of the present environment suggests that virtually every part of a consumer’s decision-making process is prone to social media influence. Need recognition might be activated when a consumer watches their favorite beauty influencer trying a new product on YouTube. A consumer shopping for a car might search for information by asking their Facebook friends what models they recommend. A hungry employee might sift through Yelp reviews to evaluate different lunch options. A traveler might use Airbnb to book future accommodation. Finally, a highly dissatisfied (or delighted) airline passenger might rant (rave) about their experience on Twitter. While the decision-making funnel is arguably growing flatter than the aforementioned examples would imply (Cortizo-Burgess 2014 ), these independent scenarios illustrate that social media has the propensity to influence the entire consumer-decision making process, from beginning to end.

Finally, perhaps the greatest indication of an “omni-social” phenomenon is the manner in which social media appears to be shaping culture itself. YouTube influencers are now cultural icons, with their own TV shows (Comm 2016 ) and product lines (McClure 2015 ). Creative content in television and movies is often deliberately designed to be “gifable” and meme-friendly (Bereznak 2018 ). “Made-for-Instagram museums” are encouraging artistic content and experiences that are optimized for selfie-taking and posting (Pardes 2017 ). These examples suggest that social media’s influence is hardly restricted to the “online” world (we discuss the potential obsolescence of this term later in this paper), but is rather consistently shaping cultural artifacts (television, film, the arts) that transcend its traditional boundaries. We believe this trend will continue to manifest, perhaps making the term “social media” itself out-of-date, as it’s omni-presence will be the default assumption for consumers, businesses, and artists in various domains.

This omni-social trend generates many questions to probe in future research. For example, how will social interactivity influence consumer behavior in areas that had traditionally been non-social? From a practitioner lens, it might also be interesting to explore how marketers can strategically address the flatter decision-making funnel that social media has enabled, and to examine how service providers can best alter experiential consumption when anticipating social media sharing behavior.

The rise of new forms of social influence (and influencers)

The idea of using celebrities (in consumer markets) or well-known opinion leaders (in business markets), who have a high social value, to influence others is a well-known marketing strategy (Knoll and Matthes 2017 ). However, the omnipresence of social media has tremendously increased the accessibility and appeal of this approach. For example, Selena Gomez has over 144 million followers on Instagram that she engages with each of her posts. In 2018, the exposure of a single photo shared by her was valued at $3.4 million (Maxim 2018 ). However, she comes at a high price: one post that Selena sponsors for a brand can cost upwards of $800,000 (Mejia 2018 ). However, putting high valuations on mere online exposures or collecting “likes” for specific posts can be somewhat speculative, as academic research shows that acquiring “likes” on social media might have no effect on consumers’ attitudes or behaviors (John et al. 2017 ; Mochon et al. 2017 ). Moreover, Hennig-Thurau et al. ( 2015 ), show that while garnering positive WOM has little to no effect on consumer preferences, negative WOM can have a negative effect on consumer preferences.

While celebrities like Selena Gomez are possible influencers for major brands, these traditional celebrities are so expensive that smaller brands have begun, and will continue to, capitalize on the popularity and success of what are referred to as “micro-influencers,” representing a new form of influencers. Micro-influencers are influencers who are not as well-known as celebrities, but who have strong and enthusiastic followings that are usually more targeted, amounting anywhere between a few thousand to hundreds of thousands of followers (Main 2017 ). In general, these types of influencers are considered to be more trustworthy and authentic than traditional celebrities, which is a major reason influencer marketing has grown increasingly appealing to brands (Enberg 2018 ). These individuals are often seen as credible “experts” in what they post about, encouraging others to want to view the content they create and engage with them. Furthermore, using these influencers allows the brand via first person narration (compared to ads), which is considered warmer and more personal, and was shown to be more effective in engaging consumers (Chang et al. 2019 ).

Considering the possible reach and engagement influencers command on social media, companies have either begun embracing influencers on social media, or plan to expand their efforts in this domain even more. For example, in recent conversations we had with social media executives, several of them stated the growing importance of influencers and mentioned how brands generally are looking to incorporate influencer marketing into their marketing strategies. Further, recent conversations with executives at some globally leading brands suggest that influencer marketing spending by big brands continues to rise.

While influencer marketing on social media is not new, we believe it has a lot of potential to develop further as an industry. In a recent working paper, Duani et al. ( 2018 ) show that consumers enjoy watching a live experience much more and for longer time periods than watching a prerecorded one. Hence, we think live streaming by influencers will continue to grow, in broad domains as well as niche ones. For example, streaming of video game playing on Twitch, a platform owned by Amazon, may still be niche but shows no signs of slowing down. However, live platforms are limited by the fact that the influencers, being human, need to sleep and do other activities offline. Virtual influencers (i.e., “CGI” influencers that look human but are not), on the other hand, have no such limitations. They never get tired or sick, they do not even eat (unless it is needed for a campaign). Some brands have started exploring the use of virtual influencers (Nolan 2018 ), and we believe that in coming years, along with stronger computing power and artificial intelligence algorithms, virtual influencers will become much more prominent on social media, being able to invariably represent and act on brand values and engage with followers anytime.

There are many interesting future research avenues to consider when thinking about the role of influencers on social media. First, determining what traits and qualities (e.g., authenticity, trust, credibility, and likability) make sponsored posts by a traditional celebrity influencer, versus a micro-influencer, or even compared to a CGI influencer, more or less successful is important to determine for marketers. Understanding whether success has to do with the actual influencer’s characteristics, the type of content being posted, whether content is sponsored or not, and so on, are all relevant concerns for companies and social media platforms when determining partnerships and where to invest effort in influencers. In addition, research can focus on understanding the appeal of live influencer content, and how to successfully blend influencer content with more traditional marketing mix approaches.

Privacy concerns on social media

Consumer concerns regarding data privacy, and their ability to trust brands and platforms are not new (for a review on data privacy see Martin and Murphy 2017 ). Research in marketing and related disciplines has examined privacy and trust concerns from multiple angles and using different definitions of privacy. For example, research has focused on the connections between personalization and privacy (e.g., Aguirre et al. 2015 ; White et al. 2008 ), the relationship of privacy as it relates to consumer trust and firm performance (e.g., Martin 2018 ; Martin et al. 2017 ), and the legal and ethical aspects of data and digital privacy (e.g., Culnan and Williams 2009 ; Nill and Aalberts 2014 ). Despite this topic not seeming novel, the way consumers, brands, policy makers, and social media platforms are all adjusting and adapting to these concerns are still in flux and without clear resolution.

Making our understanding of privacy concerns even less straightforward is the fact that, across extant literature, a clear definition of privacy is hard to come by. In one commentary on privacy, Stewart ( 2017 ), defined privacy as “being left alone,” as this allows an individual to determine invasions of privacy. We build from this definition of privacy to speculate on a major issue in privacy and trust moving forward. Specifically, how consumers are adapting and responding to the digital world, where “being left alone” isn’t possible. For example, while research has shown benefits to personalization tactics (e.g., Chung et al. 2016 ), with eroding trust in social platforms and brands that advertise through them, many consumers would rather not share data and privacy for a more personalized experiences, are uncomfortable with their purchases being tracked and think it should be illegal for brands to be able to buy their data (Edelman 2018 ). These recent findings seem to be in conflict with previously established work on consumer privacy expectations. Therefore, understanding if previously studied factors that mitigated the negative effects of personalization (e.g., perceived utility; White et al. 2008 ) are still valued by consumers in an ever-changing digital landscape is essential for future work.

In line with rising privacy concerns, the way consumers view brands and social media is becoming increasingly negative. Consumers are deleting their social media presence, where research has shown that nearly 40% of digitally connected individuals admitted to deleting at least one social media account due to fears of their personal data being mishandled (Edelman 2018 ). This is a negative trend not only for social media platforms, but for the brands and advertisers who have grown dependent on these avenues for reaching consumers. Edelman found that nearly half of the surveyed consumers believed brands to be complicit in negative aspects of content on social media such as hate speech, inappropriate content, or fake news (Edelman 2018 ). Considering that social media has become one of the best places for brands to engage with consumers, build relationships, and provide customer service, it’s not only in the best interest of social media platforms to “do better” in terms of policing content, but the onus of responsibility has been placed on brands to advocate for privacy, trust, and the removal of fake or hateful content.

Therefore, to combat these negative consumer beliefs, changes will need to be made by everyone who benefits from consumer engagement on social media. Social media platforms and brands need to consider three major concerns that are eroding consumer trust: personal information, intellectual property and information security (Information Technology Faculty 2018 ). Considering each of these concerns, specific actions and initiatives need to be taken for greater transparency and subsequent trust. We believe that brands and agencies need to hold social media accountable for their actions regarding consumer data (e.g., GDPR in the European Union) for consumers to feel “safe” and “in control,” two factors shown necessary in cases of privacy concerns (e.g., Tucker 2014 ; Xu et al. 2012 ). As well, brands need to establish transparent policies regarding consumer data in a way that recognizes the laws, advertising restrictions, and a consumer’s right to privacy (a view shared by others; e.g., Martin et al. 2017 ). All of this is managerially essential for brands to engender feelings of trust in the increasingly murky domain of social media.

Future research can be conducted to determine consumer reactions to different types of changes and policies regarding data and privacy. As well, another related and important direction for future research, will be to ascertain the spillover effects of distrust on social media. Specifically, is all content shared on social media seen as less trustworthy if the platform itself is distrusted? Does this extend to brand messages displayed online? Is there a negative spillover effect to other user-generated content shared through these platforms?

The near future

In the previous section, we discussed three areas where we believe social media is immediately in flux. In this section, we identify three trends that have shown early signs of manifesting, and which we believe will meaningfully alter the social media landscape in the near, or not-too-distant, future. Each of these topics impact the stakeholders we mentioned when discussing the immediate social media landscape.

Combatting loneliness and isolation

Social media has made it easier to reach people. When Facebook was founded in 2004, their mission was “to give people the power to build community and bring the world closer together... use Facebook to stay connected with friends and family, to discover what’s going on in the world, and to share and express what matters to them” (Facebook 2019 ). Despite this mission, and the reality that users are more “connected” to other people than ever before, loneliness and isolation are on the rise. Over the last fifty years in the U.S., loneliness and isolation rates have doubled, with Generation Z considered to be the loneliest generation (Cigna 2018 ). Considering these findings with the rise of social media, is the fear that Facebook is interfering with real friendships and ironically spreading the isolation it was designed to conquer something to be considered about (Marche 2012 )?

The role of social media in this “loneliness epidemic” is being hotly debated. Some research has shown that social media negatively impacts consumer well-being. Specifically, heavy social media use has been associated with higher perceived social isolation, loneliness, and depression (Kross et al. 2013 ; Primack et al. 2017 ; Steers et al. 2014 ). Additionally, Facebook use has been shown to be negatively correlated with consumer well-being (Shakya and Christakis 2017 ) and correlational research has shown that limiting social media use to 10 min can decrease feelings of loneliness and depression due to less FOMO (e.g., “fear of missing out;” Hunt et al. 2018 ).

On the other hand, research has shown that social media use alone is not a predictor of loneliness as other factors have to be considered (Cigna 2018 ; Kim et al. 2009 ). In fact, while some research has shown no effect of social media on well-being (Orben et al. 2019 ), other research has shown that social media can benefit individuals through a number of different avenues such as teaching and developing socialization skills, allowing greater communication and access to a greater wealth of resources, and helping with connection and belonging (American Psychological Association 2011 ; Baker and Algorta 2016 ; Marker et al. 2018 ). As well, a working paper by Crolic et al. ( 2019 ) argues that much of the evidence of social media use on consumer well-being is of questionable quality (e.g., small and non-representative samples, reliance on self-reported social media use), and show that some types of social media use are positively associated with psychological well-being over time.

Managerially speaking, companies are beginning to respond as a repercussion of studies highlighting a negative relationship between social media and negative wellbeing. For example, Facebook has created “time limit” tools (mobile operating systems, such as iOS, now also have these time-limiting features). Specifically, users can now check their daily times, set up reminder alerts that pop up when a self-imposed amount of time on the apps is hit, and there is the option to mute notifications for a set period of time (Priday 2018 ). These different features seem well-intentioned and are designed to try and give people a more positive social media experience. Whether these features will be used is unknown.

Future research can address whether or not consumers will use available “timing” tools on one of many devices in which their social media exists (i.e., fake self-policing) or on all of their devices to actually curb behavior. It could also be the case that users will actually spend less time on Facebook and Instagram, but possibly spend that extra time on other competing social media platforms, or attached to devices, which theoretically will not help combat loneliness. Understanding how (and which) consumers use these self-control tools and how impactful they are is a potentially valuable avenue for future research.

One aspect of social media that has yet to be considered in the loneliness discussion through empirical measures, is the quality of use (versus quantity). Facebook ads have begun saying, “The best part of Facebook isn’t on Facebook. It’s when it helps us get together” (Facebook 2019 ). There have been discussions around the authenticity of this type of message, but at its core, in addition to promoting quantity differences, it’s speaking to how consumers use the platform. Possibly, to facilitate this message, social media platforms will find new ways to create friend suggestions between individuals who not only share similar interests and mutual friends to facilitate in-person friendships (e.g., locational data from the mobile app service). Currently there are apps that allow people to search for friends that are physically close (e.g., Bumble Friends), and perhaps social media will go in this same direction to address the loneliness epidemic and stay current.

Future research can examine whether the quantity of use, types of social media platforms, or the way social media is used causally impacts perceived loneliness. Specifically, understanding if the negative correlations found between social media use and well-being are due to the demographics of individuals who use a lot of social media, the way social media works, or the way users choose to engage with the platform will be important for understanding social media’s role (or lack of role) in the loneliness epidemic.

Integrated customer care

Customer care via digital channels as we know it is going to change substantially in the near future. To date, many brands have used social media platforms as a place for providing customer care, addressing customers’ specific questions, and fixing problems. In the future, social media-based customer care is expected to become even more customized, personalized, and ubiquitous. Customers will be able to engage with firms anywhere and anytime, and solutions to customers’ problems will be more accessible and immediate, perhaps even pre-emptive using predictive approaches (i.e., before a customer even notices an issue or has a question pop into their mind).

Even today, we observe the benefits that companies gain from connecting with customers on social media for service- or care-related purposes. Customer care is implemented in dedicated smartphone apps and via direct messaging on social media platforms. However, it appears that firms want to make it even easier for customers to connect with them whenever and wherever they might need. Requiring a customer to download a brand specific app or to search through various social media platforms to connect with firms through the right branded account on a platform can be a cumbersome process. In those cases, customers might instead churn or engage in negative WOM, instead of connecting with the firm to bring up any troubles they might have.

The near future of customer care on social media appears to be more efficient and far-reaching. In a recent review on the future of customer relationship management, Haenlein ( 2017 ) describes “invisible CRM” as future systems that will make customer engagement simple and accessible for customers. New platforms have emerged to make the connection between customer and firm effortless. Much of this is via instant messaging applications for businesses, which several leading technology companies have recently launched as business-related features in existing platforms (e.g., contact business features in Facebook Messenger and WhatsApp or Apple’s Business Chat).

These technologies allow businesses to directly communicate via social media messaging services with their customers. Amazon, Apple, Facebook, and Google are in the process, or have already released early versions of such platforms (Dequier 2018 ). Customers can message a company, ask them questions, or even order products and services through the messaging system, which is often built around chatbots and virtual assistants. This practice is expected to become more widespread, especially because it puts brands and companies into the social media messaging platforms their customers already use to communicate with others, it provides quicker—even instantaneous—responses, is economically scalable through the use of AI-driven chatbots, and, despite the use of chatbots, can provide a more personalized level of customer service.

Another area that companies will greatly improve upon is data collection and analysis. While it is true that data collection on social media is already pervasive today, it is also heavily scrutinized. However, we believe that companies will adapt to the latest regulation changes (e.g., GDPR in Europe, CCPA in California) and improve on collecting and analyzing anonymized data (Kakatkar and Spann 2018 ). Furthermore, even under these new regulations, personalized data collection is still allowed, but severely limits firm’s abilities to exploit consumers’ data, and requires their consent for data collection.

We believe that in the future, companies will be able recognize early indications of problems within customer chatter, behavior, or even physiological data (e.g., monitoring the sensors in our smart watches) before customers themselves even realize they are experiencing a problem. For example, WeWork, the shared workspace company, collects data on how workers move and act in a workspace, building highly personalized workspaces based on trends in the data. Taking this type of approach to customer care will enable “seamless service,” where companies would be able to identify and address consumer problems when they are still small and scattered, and while only a small number of customers are experiencing problems. Customer healthcare is a pioneer in this area, where using twitter and review sites were shown to predict poor healthcare quality (Greaves et al. 2013 ), listen to patients to analyze trending terms (Baktha et al. 2017 ; Padrez et al. 2016 ), or even predict disease outbreaks (Schmidt 2012 ).

Companies, wanting to better understand and mimic human interactions, will invest a lot of R&D efforts into developing better Natural Language Processing, voice and image recognition, emotional analysis, and speech synthesis tools (Sheth 2017 ). For example, Duplex, Google’s latest AI assistant, can already call services on its own and seamlessly book reservations for their users (Welch 2018 ). In the future, AI systems will act as human ability augmenters, allowing us to accomplish more, in less time, and better results (Guszcza 2018 ).

For marketers, this will reduce the need for call centers and agents, reducing points of friction in service and increasing the convenience for customers (Kaplan and Haenlein 2019 ). However, some raise the question that the increased dependence on automation may result in a loss of compassion and empathy. In a recent study, Force (2018) shows that interacting with brands on social media lowered people’s empathy. In response to such concerns, and to educate and incentivize people to interact with machines in a similar way they do with people, Google programmed their AI assistant to respond in a nicer way if you use a polite, rather than a commanding approach (Kumparak 2018 ). While this might help, more research is needed to understand the effect of an AI rich world on human behavior. As well, future research can examine how consumer generated data can help companies preemptively predict consumer distress. Another interesting path for research would be to better understand the difference in consumer engagement between the various platforms, and the long-term effects of service communications with non-human AI and IoT.

Social media as a political tool

Social media is a platform to share thoughts and opinions. This is especially true in the case of disseminating political sentiments. Famously, President Barack Obama’s victory in the 2008 election was partially attributed to his ability to drive and engage voters on social media (Carr 2008 ). Indeed, Bond et al. ( 2012 ) have shown that with simple interventions, social media platforms can increase targeted audiences’ likelihood of voting. Social media is considered one of the major drivers of the 2010 wave of revolutions in Arab countries, also known as the Arab Spring (Brown et al. 2012 ).

While social media is not new to politics, we believe that social media is transitioning to take a much larger role as a political tool in the intermediate future. First evidence for this could be seen in the 2016 U.S. presidential election, as social media took on a different shape, with many purported attempts to influence voter’s opinions, thoughts, and actions. This is especially true for then-candidate and now-President Donald Trump. His use of Twitter attracted a lot of attention during the campaign and has continued to do so during his term in office. Yet, he is not alone, and many politicians changed the way they work and interact with constituents, with a recent example of Congresswoman Alexandria Ocasio-Cortez that even ran a workshop for fellow congress members on social media (Dwyer 2019 ).

While such platforms allow for a rapid dissemination of ideas and concepts (Bonilla and Rosa 2015 ; Bode 2016 ), there are some, both in academia and industry that have raised ethical concerns about using social media for political purposes. Given that people choose who to follow, this selective behavior is said to potentially create echo chambers, wherein, users are exposed only to ideas by like-minded people, exhibiting increased political homophily (Bakshy et al. 2015 ). People’s preference to group with like-minded people is not new. Social in-groups have been shown to promote social identification and promote in-group members to conform to similar ideas (Castano et al. 2002 ; Harton and Bourgeois 2004 ). Furthermore, it was also shown that group members strongly disassociate and distance themselves from outgroup members (Berger and Heath 2008 ; White and Dahl 2007 ). Thus, it is not surprising to find that customized newsfeeds within social media exacerbate this problem by generating news coverage that is unique to specific users, locking them in their purported echo chambers (Oremus 2016 ).

While social media platforms admit that echo chambers could pose a problem, a solution is not clear (Fiegerman 2018 ). One reason that echo chambers present such a problem, is their proneness to fake news. Fake news are fabricated stories that try to disguise themselves as authentic content, in order to affect other social media users. Fake news was widely used in the 2016 U.S. elections, with accusations that foreign governments, such as Iran and Russia, were using bots (i.e., online automatic algorithms), to spread falsified content attacking Hillary Clinton and supporting President Trump (Kelly et al. 2018 ). Recent research has furthermore shown how the Chinese government strategically uses millions of online comments to distract the Chinese public from discussing sensitive issues and promote nationalism (King et al. 2017 ). In their latest incarnation, fake news uses an advanced AI technique called “Deep Fake” to generate ultra-realistic forged images and videos of political leaders while manipulating what those leaders say (Schwartz 2018 ). Such methods can easily fool even the sharpest viewer. In response, research has begun to explore ways that social media platforms can combat fake news through algorithms that determine the quality of shared content (e.g., Pennycook and Rand 2019 ).

One factor that has helped the rise of fake news is echo chambers. This occurs as the repeated sharing of fake news by group members enhance familiarity and support (Schwarz and Newman 2017 ). Repetition of such articles by bots can only increase that effect. Recent research has shown that in a perceived social setting, such as social media, participants were less likely to fact-check information (Jun et al. 2017 ), and avoided information that didn’t fit well with their intuition (Woolley and Risen 2018 ). Schwarz and Newman ( 2017 ) state that misinformation might be difficult to correct, especially if the correction is not issued immediately and the fake news has already settled into the minds of users. It was also shown that even a single exposure to fake news can create long term effect on users, making their effect larger than previously thought (Pennycook et al. 2019 ).

Notably, some research has found that exposure to opposing views (i.e., removing online echo chambers) may in fact increase (versus decrease) polarization (Bail et al. 2018 ). Accordingly, more work from policy makers, businesses, and academics is needed to understand and potentially combat political extremism. For example, policy makers and social media platforms will continually be challenged to fight “fake news” without censoring free speech. Accordingly, research that weighs the risk of limited freedom of expression versus the harms of spreading fake news would yield both theoretical and practically meaningful insights.

The far future

In this section, we highlight three emerging trends we believe will have a have long-term influence on the future of social media. Note that although we label these trends as being in the “far” future, many of the issues described here are already present or emerging. However, they represent more complex issues that we believe will take longer to address and be of mainstream importance for marketing than the six issues discussed previously under the immediate and near futures.

Increased sensory richness

In its early days, the majority of social media posts (e.g., on Facebook, Twitter) were text. Soon, these platforms allowed for the posting of pictures and then videos, and separate platforms dedicated themselves to focus on these specific forms of media (e.g., Instagram and Pinterest for pictures, Instagram and SnapChat for short videos). These shifts have had demonstrable consequences on social media usage and its consequences as some scholars suggest that image-based posts convey greater social presence than text alone (e.g., Pittman and Reich 2016 ). Importantly however, a plethora of new technologies in the market suggest that the future of social media will be more sensory-rich.

One notable technology that has already started infiltrating social media is augmented reality (AR). Perhaps the most recognizable examples of this are Snapchat’s filters, which use a device’s camera to superimpose real-time visual and/or video overlays on people’s faces (including features such as makeup, dog ears, etc.). The company has even launched filters to specifically be used on users’ cats (Ritschel 2018 ). Other social media players quickly joined the AR bandwagon, including Instagram’s recent adoption of AR filters (Rao 2017 ) and Apple’s Memoji messaging (Tillman 2018 ). This likely represents only the tip of the iceberg, particularly given that Facebook, one of the industry’s largest investors in AR technology, has confirmed it is working on AR glasses (Constine 2018 ). Notably, the company plans to launch a developer platform, so that people can build augmented-reality features that live inside Facebook, Instagram, Messenger and Whatsapp (Wagner 2017 ). These developments are supported by academic research suggesting that AR often provides more authentic (and hence positive) situated experiences (Hilken et al. 2017 ). Accordingly, whether viewed through glasses or through traditional mobile and tablet devices, the future of social media is likely to look much more visually augmented.

While AR allows users to interact within their current environments, virtual reality (VR) immerses the user in other places, and this technology is also likely to increasingly permeate social media interactions. While the Facebook-owned company Oculus VR has mostly been focusing on the areas of immersive gaming and film, the company recently announced the launch of Oculus Rooms where users can spend time with other users in a virtual world (playing games together, watching media together, or just chatting; Wagner 2018 ). Concurrently, Facebook Spaces allows friends to meet online in virtual reality and similarly engage with one another, with the added ability to share content (e.g., photos) from their Facebook profiles (Whigham 2018 ). In both cases, avatars are customized to represent users within the VR-created space. As VR technology is becoming more affordable and mainstream (Colville 2018 ) we believe social media will inevitably play a role in the technology’s increasing usage.

While AR and VR technologies bring visual richness, other developments suggest that the future of social media might also be more audible. A new player to the social media space, HearMeOut, recently introduced a platform that enables users to share and listen to 42-s audio posts (Perry 2018 ). Allowing users to use social media in a hands-free and eyes-free manner not only allows them to safely interact with social media when multitasking (particularly when driving), but voice is also said to add a certain richness and authenticity that is often missing from mere text-based posts (Katai 2018 ). Given that podcasts are more popular than ever before (Bhaskar 2018 ) and voice-based search queries are the fastest-growing mobile search type (Robbio 2018 ), it seems likely that this communication modality will accordingly show up more on social media use going forward.

Finally, there are early indications that social media might literally feel different in the future. As mobile phones are held in one’s hands and wearable technology is strapped onto one’s skin, companies and brands are exploring opportunities to communicate to users through touch. Indeed, haptic feedback (technology that recreates the sense of touch by applying forces, vibrations, or motions to the user; Brave et al. 2001 ) is increasingly being integrated into interfaces and applications, with purposes that go beyond mere call or message notifications. For example, some companies are experimenting with integrating haptics into media content (e.g., in mobile ads for Stoli vodka, users feel their phone shake as a woman shakes a cocktail; Johnson 2015 ), mobile games, and interpersonal chat (e.g., an app called Mumble! translates text messages into haptic outputs; Ozcivelek 2015 ). Given the high levels of investment into haptic technology (it is predicted to be a $20 billion industry by 2022; Magnarelli 2018 ) and the communicative benefits that stem from haptic engagement (Haans and IJsselsteijn 2006 ), we believe it is only a matter of time before this modality is integrated into social media platforms.

Future research might explore how any of the new sensory formats mentioned above might alter the nature of content creation and consumption. Substantively-focused researchers might also investigate how practitioners can use these tools to enhance their offerings and augment their interactions with customers. It is also interesting to consider how such sensory-rich formats can be used to bridge the gap between the online and offline spaces, which is the next theme we explore.

Online/offline integration and complete convergence

A discussion occurring across industry and academia is on how marketers can appropriately integrate online and offline efforts (i.e., an omnichannel approach). Reports from industry sources have shown that consumers respond better to integrated marketing campaigns (e.g., a 73% boost over standard email campaigns; Safko 2010 ). In academia meanwhile, the majority of research considering online promotions and advertisements has typically focused on how consumers respond to these strategies through online only measures (e.g., Manchanda et al. 2006 ), though this has begun to change in recent years with more research examining offline consequences to omnichannel strategies (Lobschat et al. 2017 ; Kumar et al. 2017 ).

Considering the interest in integrated marketing strategies over the last few years, numerous strategies have been utilized to follow online and offline promotions and their impacts on behavior such as the usage of hashtags to bring conversations online, call-to-actions, utilizing matching strategies on “traditional” avenues like television with social media. While there is currently online/offline integration strategies in marketing, we believe the future will go even further in blurring the lines between what is offline and online to not just increase the effectiveness of marketing promotions, but to completely change the way customers and companies interact with one another, and the way social media influences consumer behavior not only online, but offline.

For brands, there are a number of possible trends in omnichannel marketing that are pertinent. As mentioned earlier, a notable technology that has begun infiltrating social media is augmented reality (AR). In addition to what already exists (e.g., Snapchat’s filters, Pokémon Go), the future holds even more possibilities. For example, Ikea has been working to create an AR app that allows users to take photos of a space at home to exactly , down to the millimeter size and lighting in the room, showcase what a piece of furniture would look like in a consumer’s home (Lovejoy 2017 ). Another set of examples of AR comes from beauty company L’Oréal. In 2014 for the flagship L’Oréal Paris brand they released a mobile app called Makeup Genius that allowed consumers to virtually try on makeup on their phones (Stephen and Brooks 2018 ). Since then, they have developed AR apps for hair color and nail polish, as well as integrating AR into mobile ecommerce webpages for their luxury beauty brand Lancôme. AR-based digital services such as these are likely to be at the heart of the next stage of offline/online integration.

AR, and similar technology, will likely move above and beyond being a tool to help consumers make better decisions about their purchases. Conceivably, similar to promotions that currently exist to excitse consumers and create communities, AR will be incorporated into promotions that integrate offline and online actions. For example, contests on social media will advance to the stage where users get to vote on the best use of AR technology in conjunction with a brand’s products (e.g., instead of users submitting pictures of their apartments to show why they should win free furniture, they could use AR to show how they would lay out the furniture if they were to win it from IKEA).

Another way that the future of online/offline integration on social media needs to be discussed is in the sense of a digital self. Drawing on the extended self in the digital age (Belk 2013 ), the way consumers consider online actions as relevant to their offline selves may be changing. For example, Belk ( 2013 ) spoke of how consumers may be re-embodied through avatars they create to represent themselves online, influencing their offline selves and creating a multiplicity of selves (i.e., consumers have more choice when it comes to their self-representation). As research has shown how digital and social media can be used for self-presentation, affiliation, and expression (Back et al. 2010 ; Gosling et al. 2007 ; Toubia and Stephen 2013 ; Wilcox and Stephen 2012 ), what does it mean for the future if consumers can create who they want to be?

In addition, when considering digital selves, what does this mean for how consumers engage with brands and products? Currently, social media practice is one where brands encourage consumer engagement online (Chae et al. 2017 ; Godes and Mayzlin 2009 ), yet the implications for how these types of actions on the part of the brand to integrate online social media actions and real-life behavior play out are unclear. Research has begun to delve into the individual-level consequences of a consumer’s social media actions on marketing relevant outcomes (Grewal et al. 2019 ; John et al. 2017 ; Mochon et al. 2017 ; Zhang et al. 2017 ), however much is still unknown. As well, while there is recent work examining how the device used to create and view content online impacts consumer perceptions and behaviors (e.g., Grewal and Stephen 2019 ), to date research has not examined these questions in the context of social media. Therefore, future research could address how digital selves (both those held offline and those that only exist online), social media actions, and if the way consumers reach and use various platforms (i.e., device type, app vs. webpage, etc.) impact consumer behavior, interpersonal relationships, and brand-related measures (e.g., well-being, loyalty, purchase behaviors).

Social media by non-humans

The buzz surrounding AI has not escaped social media. Indeed, social bots (computer algorithms that automatically produce content and interact with social media users; Ferrara et al. 2016 ) have inhabited social media platforms for the last decade (Lee et al. 2011 ), and have become increasingly pervasive. For example, experts estimate that up to 15% of active Twitter accounts are bots (Varol et al. 2017 ), and that percentage appears to be on the rise (Romano 2018 ). While academics and practitioners are highly concerned with bot detection (Knight 2018 ), in the vast majority of current cases, users do not appear to recognize when they are interacting with bots (as opposed to other human users) on social media (Stocking and Sumida 2018 ). While some of these bots are said to be benign, and even useful (e.g., acting as information aggregators), they have also been shown to disrupt political discourse (as mentioned earlier), steal personal information, and spread misinformation (Ferrara et al. 2016 ).

Of course, social bots are not only a problem for social media users but are also a nagging concern plaguing marketers. Given that companies often assess marketing success on social media through metrics like Likes, Shares, and Clicks, the existence of bots poses a growing threat to accurate marketing metrics and methods for ROI estimation, such as attribution modelling (Bilton 2014 ). Similarly, when these bots act as “fake followers,” it can inflate the worth of influencers’ audiences (Bogost 2018 ). This can also be used nefariously by individuals and firms, as shown in a New York Times Magazine expose that documented the market used by some influencers to purchase such “fake” followers to inflate their social media reach (Confessore et al. 2018 ). As discussed above in relation to influencer marketing, where it has been commonplace for influencers to be paid for posts at rates proportionate to their follower counts, there have been perverse incentives to game the system by having non-human “fake” bot followers. This, however, erodes consumer trust in the social media ecosystem, which is a growing issue and a near-term problem for many firms using social media channels for marketing purposes.

However, there are instances when consumers do know they are interacting with bots, and do not seem to mind. For example, a number of virtual influencers (created with CGI, as mentioned earlier) seem to be garnering sizeable audiences, despite the fact they are clearly non-human (Walker 2018 ). One of the most popular of these virtual influencers, Lil Miquela, has over 1.5 million followers on Instagram despite openly confessing, “I am not a human being... I’m a robot” (Yurieff 2018 ). Future research might try to understand the underlying appeal of these virtual influencers, and the potential boundary conditions of their success.

Another category of social bots gaining increasing attention are therapy bots. These applications (e.g., “Woebot;” Molteni 2017 ) aim to support the mental health of users by proactively checking in on them, “listening” and chatting to users at any time and recommending activities to improve users’ wellbeing (de Jesus 2018 ). Similar bots are being used to “coach” users, and help them quit maladaptive behaviors, like smoking (e.g., QuitGenius; Crook 2018 ). Interestingly, by being explicitly non-human, these agents are perceived to be less judgmental, and might accordingly be easier for users to confide in.

Finally, the Internet of Things revolution has ushered in with it the opportunity for a number of tangible products and interfaces to “communicate” via social media. For example, in what started as a design experiment, “Brad,” a connected toaster, was given the ability to “communicate” with other connected toasters, and to tweet his “feelings” when neglected or under-used (Vanhemert 2014 ). While this experiment was deliberately designed to raise questions about the future of consumer-product relationships (and product-product “relationships”), the proliferation of autonomous tangible devices does suggest a future in which they have a “voice,” even in the absence of humans (Hoffman and Novak 2018 ).

Going forward, we believe the presence of bots on social media will be more normalized, but also more regulated (e.g., a recent law passed in California prevents bots from masquerading as humans; Smith 2018 ). Further, consumers and companies alike will be become increasingly interested in how bots communicate and interact with each other outside of human involvement. This brings up interesting potential research questions for academics and practitioners alike. How will the presence of non-humans change the nature of content creation and conversation in social media? And how should companies best account for the presence of non-humans in their attribution models?

Future research directions and conclusion

This article has presented nine themes pertinent to the future of social media as it relates to (and is perhaps influenced by) marketing. The themes have implications for individuals/consumers, businesses and organizations, and also public policymakers and governments. These themes, which represent our own thinking and a synthesis of views from extant research, industry experts, and popular public discourse, are of course not the full story of what the future of social media will entail. They are, however, a set of important issues that we believe will be worth considering in both academic research and marketing practice.

To stimulate future research on these themes and related topics, we present a summary of suggested research directions in Table 2 . These are organized around our nine themes and capture many of the suggested research directions mentioned earlier. As a sub-field within the field of marketing, social media is already substantial and the potential for future research—based on identified needs for new knowledge and answers to perplexing questions—suggests that this sub-field will become even more important over time. We encourage researchers to consider the kinds of research directions in Table 2 as examples of issues they could explore further. We also encourage researchers in marketing to treat social media as a place where interesting (and often very new) consumer behaviors exist and can be studied. As we discussed earlier in the paper, social media as a set of platform businesses and technologies is interesting, but it is how people use social media and the associated technologies that is ultimately of interest to marketing academics and practitioners. Thus, we urge scholars to not be overly enticed by the technological “shiny new toys” at the expense of considering the behaviors associated with those technologies and platforms.

Finally, while we relied heavily (though not exclusively) on North American examples to illustrate the emergent themes, there are likely interesting insights to be drawn by explicitly exploring cross-cultural differences in social media usage. For example, variations in regulatory policies (e.g., GDPR in the European Union) may lead to meaningful differences in how trust and privacy concerns manifest. Further, social media as a political tool might be more influential in regions where the mainstream media is notoriously government controlled and censored (e.g., as was the case in many of the Arab Spring countries). While such cross-cultural variation is outside the scope of this particular paper, we believe it represents an area of future research with great theoretical and practical value.

In reviewing the social media ecosystem and considering where it is heading in the context of consumers and marketing practice, we have concluded that this is an area that is very much still in a state of flux. The future of social media in marketing is exciting, but also uncertain. If nothing else, it is vitally important that we better understand social media since it has become highly culturally relevant, a dominant form of communication and expression, a major media type used by companies for advertising and other forms of communication, and even has geopolitical ramifications. We hope that the ideas discussed here stimulate many new ideas and research, which we ultimately hope to see being mentioned and shared across every type of social media platform.

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The authors thank the special issue editors and reviewers for their comments, and the Oxford Future of Marketing Initiative for supporting this research. The authors contributed equally and are listed in alphabetical order or, if preferred, order of Marvel superhero fandom from highest to lowest and order of Bon Jovi fandom from lowest to highest.

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Appel, G., Grewal, L., Hadi, R. et al. The future of social media in marketing. J. of the Acad. Mark. Sci. 48 , 79–95 (2020). https://doi.org/10.1007/s11747-019-00695-1

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When Kyle Palmberg set out to design a research study as the capstone project for his psychology major at St. Mary’s University of M i nnesota in Winona, he knew he wanted his focus to be topical and relevant to college students.

His initial brainstorming centered around the mental health impact of poor sleep quality. 

“I wanted to look at college students specifically, to see the different ways that sleep quality can be harmed and how that can impact your mental health,” he said. As he reviewed the scientific literature, one variable kept appearing. “The topic that kept coming up was social media overuse,” he said. “It is such an important thing to my target demographic of college students.”

Palmberg, 22, grew up surrounded by social media. He’d heard plenty of warnings about the downsides of spending too much time online, and he’d seen many of his peers seemingly anchored to their phones, anxious or untethered if they had to put them down for more than a few minutes at a time.

“I think from my perspective as someone who’s been really interested in psychology as an academic discipline, social media addiction is also something I’ve been aware of personally,” Palmberg said. “I can tell within myself when things can become harmful or easy to misuse. I often see the hints of addictive behaviors in peers and coworkers.”

Palmberg found much of the published research on the topic inspiring, particularly a 2003 study on internet gambling addiction. 

“They were looking at how internet gambling addiction permeates a person’s behavior,” he said. Palmberg hypothesized that there may be behavioral similarities between people addicted to online gambling and those addicted to social media. 

“Social media provides this convenient platform for users to interact with others,” he said. “As users grow addicted, they learn that they can come back to that social platform more and more to get their needs met. The tolerance users have for gratifying that social need grows. Then they have to use social media more and more often to get those benefits.”

The negative impact of a growing dependence on social media is that time spent online takes away from real in-person interactions and reduces the time a person has available for basic personal care needs, like sleep and exercise, Palmberg said. This can ultimately have a negative impact on mental health.

“As a person builds a high tolerance for the use of social media it causes internal and external conflict,” he said. “You know it is wrong but you continue to use it. You relapse and struggle to stop using it.” Palmberg said that social media use can be a form of “mood modification. When a person is feeling down or anxious they can turn to it and feel better at least for a moment. They get a sense of withdrawal if they stop using it. Because of this negative side effect, it causes that relapse.”

Palmberg decided he wanted to survey college students about their social media use and devise a study that looked at connections between the different motivations for that use and potential for addictive behaviors. He ran his idea by his academic advisor, Molly O’Connor, associate professor of psychology at Saint Mary’s, who was intrigued by his topic’s clear connections to student life.

“We often notice social media addiction with our student population,” O’Connor said. She knew that Palmberg wouldn’t have a hard time recruiting study participants, because young people have first-hand experience and interest in the topic. “He’s looking at college students who are particularly vulnerable to that addiction. They are tuned into it and they are using it for coursework, socialization, entertainment, self-documentation.”

O’Connor said she and her colleagues at the university see signs of this addiction among many of their students. 

“They’ll be on their phones during class when they are supposed to pay attention,” she said. “They can’t help themselves from checking when a notification comes through. They say they had trouble sleeping and you’ll ask questions about why and they’ll say they were scrolling on their phone before they went to bed and just couldn’t fall asleep.”

The entertainment-addiction connection

Once his study was given the go-ahead by his advisor and approved by the university for human-subjects research, Palmberg had two months to recruit participants. 

To gather his research subjects, he visited classes and gave a short speech. Afterward, students were given an opportunity to sign up and provide their emails. Palmberg recruited 86 participants this way, and each was asked to fill out an anonymous survey about their social media habits.

Palmberg explained that the main framework of his study was to gain a deeper understanding of why college students use social media and the circumstances when it can become addictive and harmful to their mental health and well-being. He also hypothesized that perceived sleep quality issues would be connected to social media addiction.

After collecting the surveys, Palmberg said, “We essentially threw the data into a big spreadsheet. We worked with it, played with it, analyzed it.” He explained that his analysis focused on motivations for social media use, “including building social connections and self-documentation.”

What Palmberg discovered was that his subjects’ most popular motivation for social media use was for entertainment. While some participants listed other motivations, he said the most “statistically significant” motivation was entertainment.

“Not only was entertainment the most highly endorsed reason to use social media in the study,” Palmberg said, “for college students it was the only motivation we analyzed that was statistically connected to social media addiction and perceived stress. The entertainment motivation was also related to poor sleep quality.”

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He found connections between a reliance on social media for entertainment and addictive behaviors, like an inability to shut down apps or put a phone away for an extended period of time. “If a person is using social media for entertainment, they are more likely to be addicted to social media than someone who is not using it for entertainment,” Palmberg said.

The structures of popular social media platforms reinforce addictive behaviors, he said. “Current trends in social media lean more toward entertainment platforms like TikTok or Instagram. People are going on there just to pass time,” Palmberg said. These brief and repetitive formats encourage addiction, he said, because the dopamine high they create is short-lived, causing users to keep visiting to get those fleetingly positive feelings. 

O’Connor supports Palmberg’s conclusions. A reliance on social media platforms for entertainment encourages addiction, she said. This is backed up by student behavior.

“My big takeaway was the interest in the entertainment variable was the key predictor of addiction. It’s not necessarily the students that are using it to communicate with each other, but the ones that say, ‘I need to kill time between classes,’ or, ‘I’m bored before bed,’ or, ‘I am trying to relieve stress after working on homework.’” The addictive aspect comes in, O’Connor said, “because users want to be entertained more and more. They are constantly looking for the next thing to talk about with their friends.”

Palmberg said he believes that not all social media use among college students has to be addictive. “It is important for people to view social media as not only something that can be harmful but also something that can be used as a tool. I like to emphasize with my study that it’s not all negative. It is more of an emphasis on moderation. It is possible to use social media responsibly. But just like almost anything, it can be addictive.”

An emphasis on digital well-being

Twice a year, in an effort to get out ahead of digital addiction, students at Gustavus Adolphus College in St. Peter are encouraged to take a deeper look at their social media use and its impact on their mental health. Charlie Potts, the college’s interim dean of students, heads the effort: It’s a clear match with his job and his research interests.

During the semiannual event, known as “Digital Well-Being Week,” Gustavus students learn about the potentially negative impact of social media overuse — as well as strategies for expanding their social networks without the help of technology.

Potts said that event has been held four times so far, and students now tell him they anticipate it. 

“We’ve gotten to the point where we get comments from students saying, ‘It’s that time again,’” he said. Students say they appreciate the information and activities associated with Digital Well-Being Week, Potts continued, and they look forward to a week focused on spending less time with their phones.

“They remember that we put baskets on every table in the dining hall with a little card encouraging them to leave their phones there and instead focus on conversations with others,” he added. “We even include  a card in the basket with conversation starters. Students are excited about it. They know the drill. It is something they like to do that feels good.”

Potts’ own academic research has focused on mental health and belonging. Each fall, he also heads up a campus-wide student survey focused on digital well-being and how to balance phone use with other aspects of mental and physical health.

In the survey, Potts said, “We ask students, ‘How much time do you spend every day on social media? How does it make you feel?’ Students are blown away when they see the number of hours that the average Gustie spends online. The vast majority are in the 4-7 hours a day on their phone range.”

The survey, which uses a motivational style of interviewing to help participants get at the root of why altering their social media behaviors may be valuable to their overall health and well-being, focuses on small changes that might reduce participants’ reliance on technology in favor of face-to-face interaction. 

“We do a lot of conversations with students about strategies they could use,” Potts said. “Things like plugging your phone in across the room while you sleep, leaving it behind while you go to work out at the rec center, subtle changes like that. We also talk about mental health and mindfulness and how…you discern your values about what you are consuming and how that might affect you.”

Though Potts said he has encountered some resistance from students (“You roll with that and help them understand the value of that and think about how they are going to make that change,” he said), he’s also heard a lot of positive student feedback about his survey — and the twice-yearly focus on digital well-being.  

“What we found with our students is they realize deep down that their relationship with their phones and social media was not having a positive impact on their life,” Potts said. “They knew change would be good but they didn’t know how to make change or who to talk to about that or what tools were at their disposal. These options help them understand how to do that.”

Andy Steiner

Andy Steiner is a Twin Cities-based writer and editor. Before becoming a full-time freelancer, she worked as senior editor at Utne Reader and editor of the Minnesota Women’s Press. Email her at  [email protected] .

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New study finds that Black and Latinx youth online engagement can foster a positive sense of self

Building on data from a project led by USC Rossier professor Brendesha Tynes, Naila Smith is the lead author of a new research paper that examines how online spaces created by Black and Latinx youth benefit their ethnic-racial identity development.

With social media use among many youth nearly constant, we often read reports of the adversities that young people encounter online, from impacts on their mental health to the dangers that meeting malicious strangers in real life can pose. While the negative effects of social media usage for teens should not be discounted, there are some benefits for Black and Latinx youth in particular as they navigate their ethnic-racial identity (ERI) online. Brendesha M. Tynes, Dean's Professor of Educational Equity at the USC Rossier School of Education, is a co-author of a newly published article led by Naila A. Smith, assistant professor of education at the University of Virginia, and supported by Daisy E. Camacho-Thompson, that shows how the race/ethnic- and civic-related online experiences of Black and Latinx adolescents are connected to their ERI development.

Black and Latinx youth tend to spend more time engaged online than their White peers, and they also spend more time than youth of other ethnic-racial groups making sense of what their ERI means to them and engaging civically and politically online. Exploring and seeking out information about one’s race/ethnicity, refining how one understands one’s race/ethnicity, and feeling positively or negatively about one’s race/ethnicity are factors in ERI development. 

Research on Black and Latinx adolescents’ online experiences has shown that they do face additional risks such as online racial discrimination and hate and viewing traumatic racial content. Online social connection can help Black and Latinx youth cultivate a sense of belonging to a social group that may help them make meaning of their identity as they encounter some of the harms in online spaces. This newly published article builds on some of Tynes’ previous work about how content youth are exposed to online impacts their ERI exploration.

Using data from the Teen Life Online and in Schools Project (TLOS), which Tynes directs, Smith and her team found that youth who can establish relationships online with friends of the same race/ethnicity experience more adaptive outcomes over time, meaning that in fostering online relationships with same-age, same ethnic/racial group peers these young people can better cope with some of the harmful information that they encounter online. 

Tynes’s TLOS data was one of the first datasets to investigate teens' online experiences across multiple years (three years) using both survey and interview data and a multi-racial sample of adolescents. While Tynes created the dataset, her collaborators and mentees led studies that were not previously included in the original proposal. 

Smith’s research interests include the development of racial and ethnically minoritized youth over time. She was curious about youths’ experiences in the online space over time and sought to examine the role of socio-cultural resources and assets in the experiences of Black and Latinx youth.  

“I was really interested in examining what factors contributed to ethnic-racial identity development, which is a sociocultural asset for Black and Latinx youth. In examining aspects of youths’ race- and civic-related online experiences and looking at how young people curate or create online spaces that meet their needs, we were able to show that there are these different ways that Black and Latinx adolescents are engaging online in their exploration of their world and their ethnic-racial background,” said Smith.

The study also found that earlier online activity is connected with ERI development one year later, meaning that race and civic-related online activities are important for young people’s feelings and behaviors in terms of their future ERI. Having a clearer idea of what their ERI means to Black and Latinx youth is associated with having better outcomes academically and mental health benefits.

“A major goal of the TLOS Project was to see what cultural resources youth bring to online spaces that might buffer them from some of the negative outcomes we might see that have been published in journals and in news articles. I wanted to paint a more holistic view of young people’s experiences online,” said Tynes. “Most of what we have published has been on the negative side, but I’m excited to have this manuscript focus on the positive experiences that young people are having online.” 

Smith started her collaboration with Tynes because of her advocacy for students and her deep knowledge of youth development. The two met at an academic conference when Smith was a graduate student.

“I wanted to meet Brendesha specifically because she was the foremost scholar on the online experiences of Black and Latinx youth, and I wanted to develop my expertise in the role of the internet in youth development. Her tremendous productivity and creativity are built on deep knowledge of a wide range of fields that inform her innovation in thinking about how we can support Black and Brown youth in their development specifically in online spaces,” concluded Smith. 

Smith and her co-authors want teachers and parents to know that Black and Latinx youth can benefit positively from the time they spend online, and that access to online information and experiences can support meaningful identity exploration. According to Smith, parents and teachers can help guide youth in their online ERI exploration and engage them in conversations about what they are learning to help them process the information that they are consuming. In schools where Black and Latinx youth may be in the minority or where they may not have access to materials in the curriculum that allow them to learn about their cultures and identities, supporting online activities around ERI is even more critical.

“With new laws banning certain books or talking about Black people’s history in the classroom in some states, people have to make an effort to make sure that kids are getting what they need to explore who they are,” said Tynes. “The digital literacy that young people need to sift through stereotypes and misinformation about their racial-ethnic group becomes more important in these places where the students cannot rely on their teachers to provide accurate information.”

The team’s findings may be used to support the creation of interventions to help adolescents create and curate online spaces where they can meet peers in their age range and ethnic/racial groups to help them with their relationship-building skills.

“Instead of the internet being a place where people are in constant danger, youth can craft spaces where their experiences are actually beneficial for their development, and these young people are doing that on their own,” said Tynes . “Parents and educators can support that exploration and provide guidance.”

Tynes is supporting that guidance by building a digital literacy and mental health intervention with a $4.6 million Transformational Research Award NIH grant. With the funds, Tynes seeks to research and provide adolescents with tools to cope with the negative messages they receive online and the skills to use digital media as a tool to excel in school. Tynes’s goal is to help youth thrive in their everyday lives as they navigate digital spaces. The newly designed, first-of-its-kind platform will have several modules and virtual reality experiences to help adolescents practice how to respond to some of their experiences online. The alpha version of this intervention is scheduled to launch in September 2024.

Brendesha Tynes

• Professor of Education and Psychology
• Director of CELDTECH

Center for Empowered Learning and Development with Technology

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Entrepreneur Naval Ravikant Launches Voice-Centric Social Media App AirChat

By Yuvraj Malik

(Reuters) - Venture capitalist Naval Ravikant has rolled out a social media app centered around communicating through voice notes, looking to challenge the dominance of text-based platforms such as Elon Musk-owned X and Meta Platforms' Threads.

AirChat has seen thousands of downloads across iOS and Android since its Friday launch and sparked a surge of requests on online platforms for access to the app that is currently invite-only.

Founded by Ravikant and former Tinder product chief Brian Norgard, the app is banking on voice interactions to change the way people connect online despite the lackluster growth of similar platforms such as pandemic-era darling Clubhouse.

AirChat was the 23rd-most popular social media app in the U.S. on Apple's App Store as of Monday, according to market research firm SensorTower.

It has a design that mirrors most social media platforms and allows users to post, scroll through a feed, and message other users privately, in the form of audio recordings.

The voice notes play automatically and can be paused. The app also generates transcripts of the notes simultaneously.

Ravikant, who has made seed investments in companies including Uber Technologies, argues that voice is a more intimate medium for conversation than text.

"Humans are all meant to get along with other humans, it just requires the natural voice," he posted on AirChat.

The app has seen positive reception from social media users.

"The flexibility in transforming from one medium to another opens interesting new doors for capturing and sharing ideas online," one user posted on X. Others said they found the voice-to-text transcription to be accurate in initial tests.

Still, other new social media startups have struggled to draw significant user bases.

Mastodon had 1.5 million monthly active users and Twitter co-founders Jack Dorsey's Bluesky amassed 2 million, according to a report published by MIT Technology Review in January.

A previous version of AirChat was released last year.

(Reporting by Yuvraj Malik in Bengaluru; Editing by Devika Syamnath)

Copyright 2024 Thomson Reuters .

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9 facts about americans and marijuana.

The use and possession of marijuana is illegal under U.S. federal law, but about three-quarters of states have legalized the drug for medical or recreational purposes. The changing legal landscape has coincided with a decades-long rise in public support for legalization, which a majority of Americans now favor.

Here are nine facts about Americans’ views of and experiences with marijuana, based on Pew Research Center surveys and other sources.

As more states legalize marijuana, Pew Research Center looked at Americans’ opinions on legalization and how these views have changed over time.

Data comes from surveys by the Center,  Gallup , and the  2022 National Survey on Drug Use and Health  from the U.S. Substance Abuse and Mental Health Services Administration. Information about the jurisdictions where marijuana is legal at the state level comes from the  National Organization for the Reform of Marijuana Laws .

More information about the Center surveys cited in the analysis, including the questions asked and their methodologies, can be found at the links in the text.

Around nine-in-ten Americans say marijuana should be legal for medical or recreational use,  according to a January 2024 Pew Research Center survey . An overwhelming majority of U.S. adults (88%) say either that marijuana should be legal for medical use only (32%) or that it should be legal for medical  and  recreational use (57%). Just 11% say the drug should not be legal in any form. These views have held relatively steady over the past five years.

Views on marijuana legalization differ widely by age, political party, and race and ethnicity, the January survey shows.

While small shares across demographic groups say marijuana should not be legal at all, those least likely to favor it for both medical and recreational use include:

• Older adults: 31% of adults ages 75 and older support marijuana legalization for medical and recreational purposes, compared with half of those ages 65 to 74, the next youngest age category. By contrast, 71% of adults under 30 support legalization for both uses.
• Republicans and GOP-leaning independents: 42% of Republicans favor legalizing marijuana for both uses, compared with 72% of Democrats and Democratic leaners. Ideological differences exist as well: Within both parties, those who are more conservative are less likely to support legalization.
• Hispanic and Asian Americans: 45% in each group support legalizing the drug for medical and recreational use. Larger shares of Black (65%) and White (59%) adults hold this view.

Support for marijuana legalization has increased dramatically over the last two decades. In addition to asking specifically about medical and recreational use of the drug, both the Center and Gallup have asked Americans about legalizing marijuana use in a general way. Gallup asked this question most recently, in 2023. That year, 70% of adults expressed support for legalization, more than double the share who said they favored it in 2000.

Half of U.S. adults (50.3%) say they have ever used marijuana, according to the 2022 National Survey on Drug Use and Health . That is a smaller share than the 84.1% who say they have ever consumed alcohol and the 64.8% who have ever used tobacco products or vaped nicotine.

While many Americans say they have used marijuana in their lifetime, far fewer are current users, according to the same survey. In 2022, 23.0% of adults said they had used the drug in the past year, while 15.9% said they had used it in the past month.

While many Americans say legalizing recreational marijuana has economic and criminal justice benefits, views on these and other impacts vary, the Center’s January survey shows.

• Economic benefits: About half of adults (52%) say that legalizing recreational marijuana is good for local economies, while 17% say it is bad. Another 29% say it has no impact.

• Criminal justice system fairness: 42% of Americans say legalizing marijuana for recreational use makes the criminal justice system fairer, compared with 18% who say it makes the system less fair. About four-in-ten (38%) say it has no impact.
• Use of other drugs: 27% say this policy decreases the use of other drugs like heroin, fentanyl and cocaine, and 29% say it increases it. But the largest share (42%) say it has no effect on other drug use.
• Community safety: 21% say recreational legalization makes communities safer and 34% say it makes them less safe. Another 44% say it doesn’t impact safety.

Democrats and adults under 50 are more likely than Republicans and those in older age groups to say legalizing marijuana has positive impacts in each of these areas.

Most Americans support easing penalties for people with marijuana convictions, an October 2021 Center survey found . Two-thirds of adults say they favor releasing people from prison who are being held for marijuana-related offenses only, including 41% who strongly favor this. And 61% support removing or expunging marijuana-related offenses from people’s criminal records.

Younger adults, Democrats and Black Americans are especially likely to support these changes. For instance, 74% of Black adults  favor releasing people from prison  who are being held only for marijuana-related offenses, and just as many favor removing or expunging marijuana-related offenses from criminal records.

Twenty-four states and the District of Columbia have legalized small amounts of marijuana for both medical and recreational use as of March 2024,  according to the  National Organization for the Reform of Marijuana Laws  (NORML), an advocacy group that tracks state-level legislation on the issue. Another 14 states have legalized the drug for medical use only.

Of the remaining 12 states, all allow limited access to products such as CBD oil that contain little to no THC – the main psychoactive substance in cannabis. And 26 states overall have at least partially  decriminalized recreational marijuana use , as has the District of Columbia.

In addition to 24 states and D.C.,  the U.S. Virgin Islands ,  Guam  and  the Northern Mariana Islands  have legalized marijuana for medical and recreational use.

More than half of Americans (54%) live in a state where both recreational and medical marijuana are legal, and 74% live in a state where it’s legal either for both purposes or medical use only, according to a February Center analysis of data from the Census Bureau and other outside sources. This analysis looked at state-level legislation in all 50 states and the District of Columbia.

In 2012, Colorado and Washington became the first states to pass legislation legalizing recreational marijuana.

About eight-in-ten Americans (79%) live in a county with at least one cannabis dispensary, according to the February analysis. There are nearly 15,000 marijuana dispensaries nationwide, and 76% are in states (including D.C.) where recreational use is legal. Another 23% are in medical marijuana-only states, and 1% are in states that have made legal allowances for low-percentage THC or CBD-only products.

The states with the largest number of dispensaries include California, Oklahoma, Florida, Colorado and Michigan.

Note: This is an update of a post originally published April 26, 2021, and updated April 13, 2023.  

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Americans overwhelmingly say marijuana should be legal for medical or recreational use

Religious americans are less likely to endorse legal marijuana for recreational use, four-in-ten u.s. drug arrests in 2018 were for marijuana offenses – mostly possession, two-thirds of americans support marijuana legalization, most popular.

About Pew Research Center Pew Research Center is a nonpartisan fact tank that informs the public about the issues, attitudes and trends shaping the world. It conducts public opinion polling, demographic research, media content analysis and other empirical social science research. Pew Research Center does not take policy positions. It is a subsidiary of The Pew Charitable Trusts .